TEST | Program Guide by NIADA

Welcome Attendees Dear Convention Attendee: I am excited and honored to personally welcome you to the 73rd annual NIADA/NABD Convention and Expo. We appreciate you taking time away from your business to be a part of the biggest and best event in the used vehicle industry. I promise you it will be well worth your time and investment. Once again we bring the expertise and resources of NIADA and the National Alliance of Buy Here-Pay Here Dealers together for a comprehensive industry MegaConference, featuring the most extensive education agenda in the Convention’s long history. We have five educational tracks – Retail, Buy Here-Pay Here, Certified Pre-Owned, Digital Marketing and Legal and Compliance – to help you Accelerate Your Success. We’ve assembled the top educators and trainers in the field, including Chuck Bonanno and the NIADA Dealer Development team, “Mr. Accountability” Dave Anderson, NABD founder Ken Shilson, Google’s Kelly McNearney, ADESA’s Doug Hadden and many, many more. Bring your legal and compliance questions to the “Ask the Counselors” session and get free advice from a panel of attorneys led by CarLawyer Tom Hudson. Dealer panels will discuss topics ranging from digital marketing to underwriting and more. And because nobody understands the issues you face like another independent dealer, we’ve introduced a new Dealer to Dealer series – dealers talking directly to dealers about dealer stuff – featuring NABD co-founder and longtime dealer Ingram Walters sharing lessons learned from a life in the car business. The keynote speaker, legendary business executive Sarah Robb O’Hagan, will show how to accelerate your success by becoming the most “extreme” version of yourself. You can meet her Tuesday during the Grand Opening of the largest Expo Hall in the used vehicle industry, a 125,000-square-foot space packed with more than 220 exhibitors offering the latest products

and services to help you grow your business and stay ahead of the competition – not to mention food, fun and giveaways of cash and prizes. We’ll also have a Finance Fair on Wednesday, where you can meet one-on-one with finance sources to discuss your dealership’s specific needs and find solutions. There are events that allow you to relax in a social setting, including Monday night’s Welcome Reception, a Tuesday night concert featuring Trace Adkins and a reception for first-time attendees with tips on how to get the most from your Convention experience. And as always, NIADA will honor the industry’s best, beginning with three new awards – Rising Star, Outstanding Woman and Outstanding Pioneer – presented at Tuesday’s Dealer Luncheon, and continuing with Wednesday night’s National Leadership Awards banquet and Thursday’s announcement of the coveted National Quality Dealer award. We’ll cap it off by celebrating our 2019 NQD winner at Thursday night’s After Party. I want to thank you again for taking the time to invest in yourself and the used vehicle industry by coming here to learn about new ideas for your business, discover what’s happening in our industry, network with your peers from around the nation, honor industry leaders and celebrate NIADA’s longstanding traditions. NIADA staff, leadership and I stand ready to serve you this week. If there is anything we can do to make your experience more enjoyable, please let us know. We look forward to serving you.

TableofContents Welcome/Table of Contents.............3 NIADA Executive Committee...........4 NIADA Services Board ....................4 NIADA Past Presidents ...................5 NIADA Ring of Honor ......................7 Helpful Information...........................8-9 National Corporate Partners ..........10 Convention Sponsors .....................11

Hotel Map .........................................16-17 General Schedule ............................18-20 Monday’s Schedule .........................25 Tuesday’s Schedule.........................29-32 Keynote Speaker .............................29 Wednesday’s Schedule ...................35-40 Leadership Awards .........................40 Thursday’s Schedule ......................43-49

At your service,

Steve Jordan NIADA

NQD/SQD Winners ...........................48 NQD Awards & After Party ..............49 Speaker Biographies........................53-62 Expo Hall Schedule .........................65 Expo Floor Plan ...............................66 Exhibitor Category Listings ............67-68 Exhibitor Directory ..........................69-86

2019 | Accelerate Your Success | CONVENTION GUIDE

2018-2019 Executive Committee Chairman of the Board

Vice President - Region III

President

Vice President - Region IV

Chief Executive Officer

Treasurer

Senior Vice President

Secretary

Vice President - Region I

Audit Committee Chairman

David Andrews

Scott Allen

Henry Mullinax, CMD

Joe McCloskey

Steve Jordan

Gordon Tormohlen

Louis Tedeschi, CMD

John Cousins

Dan Reel, CMD

Chris Martin, CMD

Vice President - Region II Michael Darrow, CMD

Services Board Chairman

Chairman

Arlan Kuehn, CMD

Trustee

Henry Mullinax, CMD

President/CEO

Vice Chairman

Henry Mullinax, CMD

Trustee

Steve Jordan

Secretary/Treasurer

President/CEO Steve Jordan

Trustee

Sandra Moss, CMD

Board Member

Secretary/Treasurer

James Santistevan

Billy Threadgill, CMD

Board Member

Trustee

Gus Camacho

Lori Kahre

Board Member

Trustee

Darryl Jackson

Foundation Trustees

Luke Godwin

CONVENTION GUIDE | Accelerate Your Success | 2019

Gary Sargent Todd Hoagey Anthony Underwood

Past Presidents 1946-1947 Charlie Hillard

1983-1984 Gordon Wear

1947-1948 Oliver Wood

1984-1985 Jim Massey

1948-1949 Carl E. Marker

1985-1986 J.L. Richard

1949-1950 Martin McCollum

1986-1987 Irv W. Rohrich

1950-1951 Walter Wilson

1987-1988 E. Vernon Ingram

1951-1952 James Downing

1988-1989 Bob Galloway

1952-1953 Ray Hayward

1989-1990 D.T. Mosley

1953-1954 R.W. Workman

1990-1991 Pat Matlach

1954-1955 Ray Miles

1991-1992 Luis Estrada

1955-1956 Stacy Rowell

1992-1993 Jim Smith

1956-1957 Irv Rubin

1993-1994 Ron Terry

1957-1958 C.E. Pitts

1994-1995 Raiford Troutman

1958-1960 A.H. Schwartz

1995-1996 Jim McCaskill

1960-1961 John Kinnaird

1996-1997 George Karlen

1961-1963 Rem Rogers Jr.

1997-1998 Lamar Cook

1963-1964 Stanford Chizzick

1998-1999 Pat Dobbins

1964-1965 Phillip E. Shupe

1999-2000 Dave Kuper

1965-1966 James E. Davidson

2000-2001 Lonnie Hacker

1966-1967 Ben Sanford

2001-2002 Bob Lawrence

1967-1968 Don Hyatt

2002-2003 Opie Hendricks

1968-1969 Milan Boniface

2003-2004 Mike Cunningham

1969-1970 Charles Towner Jr.

2004-2005 Dwayne Dodd

1970-1971 Bonner Mayo Smith

2005-2006 Karen Barbee

1971-1972 Bill Manring

2006-2007 Randle Smith

1972-1973 John Hiatt

2007-2008 Sandra Moss

1973-1974 R.L. Deaton

2008-2009 Tim Swift

1974-1975 J.O. Woodard

2009-2010 Charles Teel

1975-1976 Robert Tindle

2010-2011 Anthony Underwood

1976-1977 M.L. Vaughan

2011-2012 Don Fincher

1977-1978 A.T. Murphy

2012-2013 Chris Martin

1978-1979 Marvin Ivy

2013-2014 Keith Hagler

1979-1980 Joe Eikenberg Sr.

2014-2015 Arlan Kuehn

1980-1981 Homer Peel

2015-2016 Frank Fuzy

1981-1982 Charles W. Nicholson

2016-2017 Billy Threadgil

1982-1983 L. Steve Gossett

2017-2018 David Andrews 2019 | Accelerate Your Success | CONVENTION GUIDE

Ring of Honor Inductees 1994

Gene McDonald Black Book

1994

Harry Whitney GM/ADT Automotive

1994

Warren Young Manheim Auctions

1995

Jim Stack Wynn Oil Company

1995

Tom Cunningham Ford Motor Company

1996

Darryll Ceccoli Manheim Auctions

1996

Tony Morby ADT Automotive

1997

Don DiConstanzo Wynn Oil Company

1998

Alexis Ann Jacobs Columbus Fair Auto Auction

1999

John Fuller AFC

1999

Jim Hallet ADESA Auctions

2000

Pete Lukasiak NAAA

2002

Keith Whann Whann & Associates

2002

Scott Lilja NADA

2003

Virgil Matczak Chrysler

2004

Tim West Black Book

2005

Phil Brady NADA

2006

Warren Mault Northwood University

2008

Dean Eisner Manheim

2009

Chip Perry AutoTrader.com

2011

Joe Lescota Northwood University

2012

Tom Caruso ADESA Auctions

2013

Tom Cross Black Book

2014

Frank Hackett NAAA

2014

Mike Stanton NADA

2015

Ricky Beggs Black Book

2015

Ken Shilson NABD

2016

Jay Cadigan Manheim

2017

Tom Hudson Hudson Cook LLC

2018

Jim Taylor Auto Data Direct

2019 | Accelerate Your Success | CONVENTION GUIDE

Helpful Information Hotel Details

The Venetian Hotel 3355 Las Vegas Blvd. South, Las Vegas, NV 89109 Reservations: 866-659-9643 Concierge: 866-725-2990 Security Contacts: The Venetian House Emergency Number: 4-9311 (on property) / 702-414-9311 (off-site) The Palazzo House Emergency Number: 7-9311 (on property) / 702-607-9311 (off-site) Sands Expo Emergency Number: 7-5195 (on property) / 702-733-5195 (off-site)

In Case of Emergency

NIADA Registration Desk Hours Sponsored by: CDK Global Location: Venetian K-F (Venetian Ballroom) Sunday, June 16...............3:00 pm – 6:00 pm Monday, June 17...............8:00 am – 6:00 pm Tuesday, June 18..............8:00 am – 6:00 pm Wednesday, June 19........8:00 am – 6:00 pm Thursday, June 20: ..........8:00 am – 3:00 pm Visit us during these hours and receive a bag, sponsored by Solera, including all convention information!

Expo Scavenger Hunt Cards

Be sure to pick up your Scavenger Hunt card at Registration and take it with you to the Expo. Visit participating vendors and get your card stamped in the designated square for each company. Fill up all squares and turn in your card at the times below daily for a chance at cash prizes! Tuesday, June 18 – Turn in your card by 7:45 pm at Booth 445 for a $500 Cash Prize Drawing and additional drawing sponsored by Experian! Lost Property Wednesday, June 19 – Turn in your card by 2:45 Lost and Found can be checked at The Venetian, The pm at Booth 445 for a $500 Cash Prize Drawing and Palazzo, or Sands Expo Security podiums. Security additional drawing sponsored by Experian! podiums are located next to the main cashier’s Thursday, June 20 – Turn in your card by 1:45 pm cage in both casinos and in the main lobby of the at Booth 445 for a $1,000 Cash Prize Drawing and Sands Expo. Lost items can also be reported and searched for through the online Chargerback portal additional drawing sponsored by Experian! at chargerback.com. Contact hotel security by dialing from a house phone, and/or notify an NIADA staff member. You can activate emergency services by calling 911 on any house phone or dialing 911 on your mobile phone. Please let NIADA/Hotel staff know your location so emergency personnel can properly be directed there.

Lost Keys

A verified suite key will be required to access the hotel elevators. If any member of your group should lose a suite key or the key does not function properly, notify The Venetian Security ext. 4.9311, The Palazzo Security ext. 7.9311, or an inhouse operator using any house telephone. If a problem is recognized in the hotel area, a security officer will be dispatched to the suite to assist. Note: officers are posted in the hotel towers 24 hours a day

Unattended Bags

Bags, backpacks, briefcases, or other items should not be left unattended. Unattended items will be investigated by security and turned in to lost and found.

Weapons Policy

Except for on-duty law enforcement and special events with advance approval, Firearms are not allowed on property at The Venetian Hotel, The Palazzo, or Sands Expo, including in vehicles. Knives with a blade length greater than 4 inches are also prohibited. Should a guest arrive on property with a weapon, it must be checked with Security on arrival. It will be safely secured and returned to the guest upon departure or as necessary.

Hotel Do Not Disturb (DND) Policy

Car Auction

ADESA will again host a live charity auction, featuring a 2016 Acura TLX TECH. See the car on display all week in the Expo Hall. Don’t miss the charity auction on Thursday, June 20 at 1:30 pm. In the Expo Hall, within the Dealer’s Lounge. All proceeds will benefit the NIADA Foundation. This is a fantastic vehicle to see on your lot or drive as your own. ADESA is a business unit of global vehicle remarketing and technology solutions provider, KAR Auction Services, Inc.

Badge Policy & Colors

Your security and benefits of registering for NIADA’s convention are important to us. Badges must be worn at all times. Expo Security will not grant access to the hall without a convention badge. The various colors on the convention badges will help you better identify event participants: Premium Classic Express Blue: Dealer Red: 20 Group Dealer - Ribbon Yellow: Exhibitor Purple: Guest Green: Sponsor Beige: Speaker - Ribbon Orange: Non-Exhibiting Vendor Gray: State Affiliate Black: Media Plain White: Other Pink: Industry Affiliate

A Do Not Disturb request will be honored for up to 48 hours; after that an internal observation of the entire suite is required. A uniformed Security Drink Tickets Officer, along with a second team member, will knock and await a response, if there is no response Enjoy a few drinks on us during Tuesday’s Expo Reception! Secure tickets at registration. they will enter and conduct the observation. 8

CONVENTION GUIDE | Accelerate Your Success | 2019

Upcoming Meeting Dates and Locations

Helpful Information cont.

Convention Mobile App

Thanks to Warrantech you can download the NIADA|NABD Meetings app to access content for the 2019 NIADA|NABD Convention & Expo. View and customize your own agenda, access speaker information and presentations, view the exhibitor directory and Expo floor plan, and much more! To download the app, search “NIADA Convention” in the Google Play Store or App Store.

2019 National Policy Conference September 23-25, 2019 The Ritz-Carlton Pentagon City Washington, DC

Notes: ___________________________________

2019 NABD Fall Buy Here Pay Here Subprime Conference October 7-9, 2019 Marriott Marquis Chicago Chicago, IL

2020 NIADA | NABD Convention & Expo June 15-18, 2020 MGM Grand Las Vegas Las Vegas, NV

National Corporate Partners

Diamond

2019 Sponsors:

N, LAS VEGAS

CONVENTION & EXPO

Platinum

2019 NQD Award Candidates ALABAMA John Fikes Shoals North Alabama Auto Auction

CALIFORNIA Gus Camacho Camacho Auto Sales

COLORADO Stan Martin Stan's Auto Sales LLC

FLORIDA

2019 Sp Gold

NORTH CAROLINA Frankie Lee Bordeaux L & H Used Cars of Wilmington

OHIO Steve Friedman Friedman Used Cars

OREGON Eric Freeman Freeman Motor Company Inc.

Bronze

Jeﬀrey Rhoads Florida Auto Exchange Co

S O U T H DA KOTA

MARYLAND

Mike Kopren Kopren Motors

Robert Bassam Easterns Automotive Group

TEXAS

MICHIGAN

Vicki Davis A-OK Auto Sales

Otto Hahne, Jr. City of Cars, Inc.

VIRGINIA Donald Sullivan Sullivan Auto Trading Inc.

Watch The Live Webcast Of The 2019 NQD on

THE VENETIAN LAS VEGAS

PALAZZO

JUNE 17-20, 2019

2019 Expo Hours You Convention Sponsors Thank

T U E S DAY - 5 P M - 8 P M W E D N E S DAY - 1 1 A M -3 P M T H U R S DAY - 1 1 A M -2 P M

ARSHIPS

Companies.

ket Guides ne Vehicle Service ment Processing/ chant Services tions ications & Press al & Leasing Services urity ter Interrupt Devices Sales/Service tions

FIND THESE O P E R AT I O N A L SOLUTIONS IN OUR EXHIBIT HALL

CONVENTION GUIDE | Accelerate Your Success | 2019

• Training & Education Providers • Vehicle History Information • Vehicle Inventory Management Solutions • Vehicle Transport • Warranties & Service Contracts • Other

Thank You Conv

2019 Sponsors:

THE VENETIAN LAS VEGAS

PALAZZO

JUNE 17-20, 2019

Thank You Convention Sponsors Notes: ___________________________________________________________________________

SCHEDULE OF EVENTS

HIGHER PROFITS

HAPPIER CUSTOMERS

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VISIT US AT BOOTH #403 Stop by to demo our new Vehicle Health Check Pro. See real-time vehicle diagnosis on our model car and walk through pre- and post-scan procedures with the newest solution from Identiﬁx.

Special offers for NIADA attendees. Visit our booth to learn more. FOR YOUR BUYERS Decrease your risk and turn-around time when buying and selling used vehicles. • Direct-Hit • Vehicle Health Check Pro

FOR YOUR SERVICE CENTER

Incorrect diagnoses and repairs can cost you $1,300 per tech every month. Make sure they get the repair right the ﬁrst time to keep your business proﬁtable and your customers happy. • Direct-Hit • 3 months free Virtual Tech Hotline

THE COMPLETE DEALER PACKAGE Everything for your buyers and service center.

Come to booth #403 to learn how we can help make your dealership more profitable and your customers happier.

Identiﬁx.com

AutoPoint.com

SCHEDULE OF EVENTS

CONVENTION GUIDE | Accelerate Your Success | 2019

______________________________

Notes: _______________________

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Level 4

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Marcello

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6263 37, 38 12

Upper Level Porte Cochere

Arrivals

Strip Access

16-20

56-57

Colonnade

47-49

Food Court

Armillary Sphere

Front Desk

The Venetian Theatre

Box Office

Galileo

Marco Polo

Casanova

Sands Expo Series

Hall G

Arrivals/Departures Porte Cochere

Elevators to Venezia Tower

Br id

2019 | Accelerate Your Success | CONVENTION GUIDE

VENEZIA TOWER

JUNIOR BALLROOMS

Elevators to Guest Suites, Pools, and Canyon Ranch SpaClub

THE VENETIAN

Strip Access

Grand Lux Cafe

Exhibit Hall A-D

Sands Expo

THE VENETIAN CASINO

Gondola Ride

Box Office

The Sands Showroom

The Venetian Ballroom

Las Vegas Boulevard

Strip Access

Box Office

Restaurant Row

Opaline Theatre

Level 2

Bellini

Titian

Veronese

Bassano

Escalators to Ground Transportation Level 1

Elevators to Guest Suites, Pools,and Canyon Ranch SpaClub

Departures Lower Level Porte Cochere

The Palazzo Theatre

Level 3

Toscana

San Polo

The Waterfall Atrium

Box Office

THE PALAZZO CASINO

Ac Cr qua ist di all o

TH EX E R HIB 13 OL IT 2 IO EXLING NIS HIB S M IT TON ES

Level 5

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CONGRESS CENTER / BALLROOMS

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The Palazzo Ballroom

______________________________

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trip

______________________________

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sA ve Fr De ont sk

Notes: _______________________

Barneys New York

Congress Center

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Level 1

General Schedule *SUBJECT TO CHANGE

SUNDAY, JUNE 16, 2019

3:00 - 6:00 PM Registration / Information Desk

Venetian K

MONDAY, JUNE 17, 2019

8:00 AM - 6:00 PM Registration / Information Desk Venetian K 9:00 - 10:00 AM Executive Committee/Services/Foundation Bellini 2106 Boards and Past Presidents Meeting 9:00 - 11:00 AM Association Executives Council Meeting Venetian D 10:00 AM - 11:00 AM State Presidents and Officers Council Meeting Bellini 2001A/2001B 2002/2003 11:00 AM - 12:00 PM Association Law: What Every NIADA State Venetian A Leader Needs to Know… and Then Some Training for NIADA’s National and State Leadership 1:00 - 2:00 PM NIADA Legislative and Regulatory Bellini 2005/2006 Committee Meeting 2:00 - 3:30 PM Board of Directors & General Bellini 2102/2103 2104/2105 Membership Meeting 3:30 - 4:30 PM First Timers Reception Venetian B 4:30 - 5:00 PM NIADA Dealer Development Discovery Bellini 2001A/2001B 2002/2003/2004 5:00 - 5:30 PM NIADA BHPH Commission Town Hall Meeting Bellini 2001A/2001B 2002/2003/2004 6:00 - 8:00 PM Welcome Reception Venetian CD

TUESDAY, JUNE 18, 2019

8:00 AM - 6:00 PM Registration / Information Desk Venetian K MARKETPLACE KEYNOTE SERIES 9:00 - 11:45 AM Convention Welcome and Opening Remarks Venetian L Disruption in the Auto Industry: Revolution Venetian L or Evolution? Profit Opportunities in Subprime Auto Finance Venetian L The State of American Business Venetian L Accelerating NIADA’s Advocacy Success Venetian L 12:00 - 1:30 PM DEALER WELCOME LUNCH Venetian ABCD 2:00 - 3:00 PM How to Master the Art of Accountability Venetian L 3:00 - 4:00 PM GENERAL SESSION Venetian L KEYNOTE SPEAKER 4:00 - 4:15 PM BREAK Venetian F 4:15 - 5:00 PM BREAKOUT SESSIONS Deleveraging Your Business Venetian A The Secrets of Success When Desking Deals Venetian B Spend Smarter in Your Digital Marketing to Venetian C Sell More Cars Stories from a Lifetime in the Used Car Business Venetian D Are Your Affairs in Order? The Value of an Bellini 2102/2103 Estate Plan Cranking Up Your CPO Program Bellini 2104/2105 Everything You Need to Excel as a Title Clerk Titian 2201/2202 5:00 - 8:00 PM Expo Reception & Grand Opening Hall D 8:00 – 11:00 PM TradeRev Big Country Coast to Coast Concert Featuring Trace Adkins *Register at bigcountry.TradeRev.com Venetian Theatre

CONVENTION GUIDE | Accelerate Your Success | 2019

General Schedule cont.

WEDNESDAY, JUNE 19, 2019

8:00 AM - 6:00 PM Registration / Information Desk Venetian K 8:30 - 9:30 AM GENERAL SESSION Bridging the Gap to the New Digital Venetian L Wholesale Vehicle Marketplace 9:45 - 10:45 AM BREAKOUT SESSIONS Establishing Your Line of Credit: Venetian A What Does the Future Hold? Ask the Counselors Venetian B From Clicks to Bricks: Measuring the Venetian C Value of Digital Successfully Integrating BHPH Into Your Venetian D Retail Operation and Vice Versa Best Practices to Decrease Time to Line Bellini 2102/2103 Combating the New Age of Consumer Fraud Bellini 2104/2105 Get In Gear! Handling Your Internet Leads Titian 2201/2202 10:45 - 11:00 AM BREAK Venetian F 11:00 AM - 3:00 PM Expo Hall Opens & Networking Lunch Hall D 12:30 - 2:30 PM Association Executives Council Meeting - Part 2 Bellini 2106 3:00 - 5:00 PM FINANCE FAIR Bellini 2001A/2001B/ 2002 - 2006 3:15 - 4:00 PM BREAKOUT SESSIONS A Behind the Scenes Look at Building and Venetian A Maintaining a Compliance Management System Tax Law Changes: Nuggets of Wisdom from Venetian B 2018 Returns Bricks, Mortar & Beyond: The 21st Century Venetian C Independent Auction Lessons Learned from a Life in the Retail Venetian D Car Business Securing the Right Inventory for Your Bellini 2102/2103 CPO Program Tips from Top BHPH Sales Performers Bellini 2104/2105 How Alternative Data Will Improve Your Buy Titian 2201/2202 Here, Pay Here Dealership 4:00 - 4:15 PM BREAK Venetian F 4:15 - 5:00 PM BREAKOUT SESSIONS Unlock 3 Free Digital Tools to Help Venetian A Move Inventory Faster Make Your Money in Inventory Acquisition Venetian B Get to the Next Level of Success: 4 Keys Venetian C to Top Performance Why LHPH Works: Making the Most of Venetian D Leasing Opportunities Seeing an Increase in Bankruptcy Filings? Bellini 2102/2103 How to Prosper, Avoid Sanctions and Do It Right Does CPO Work in BHPH? Bellini 2104/2105 Choosing the Right DMS for Success Titian 2201/2202 6:00 - 7:00 PM National Leadership Awards Reception Venetian C/D 7:00 - 9:00 PM National Leadership Awards Banquet Venetian L

2019 | Accelerate Your Success | CONVENTION GUIDE

General Schedule cont.

THURSDAY, JUNE 20, 2019

8:00 AM - 3:00 PM Registration / Information Desk Venetian K 8:30 - 9:30 AM BREAKOUT SESSIONS New Credit Loss and Other Accounting Venetian A Standards: What Does it Mean for Your Dealership? The Do’s and Don’ts of Collateral Recovery Venetian B Secrets to Online Retailing Venetian C Make Your Fixed Ops More Profitable Venetian D Beat Margin Compression in Your BHPH Bellini 2102/2103 Service Department Using Data Technology Shifting Gears: How to Incorporate Data Bellini 2104/2105 Analytics & Technology Into Your Dealership Strategy Paperwork in the Rearview Mirror: The Sunrise Titian 2201/2202 of Digital Documents 9:30 - 9:45 AM BREAK Venetian F 9:45 - 10:45 AM BREAKOUT SESSIONS Delivering a Seamless Retail Experience: Venetian A How to Bring the Showroom Online and Bring Digital in the Showroom Ask the Tough LHPH Questions Venetian B Mitigating Your Losses and Charge Offs Venetian C Wholesale Evolution: The Transition from Venetian D Brick and Mortar to Digital Lanes Video Ads: Welcome to the New Bellini 2102/2103 Frontier of Reaching Buyers Maintaining a Great Online Reputation Bellini 2104/2105 in your BHPH Operation A New World View of Privacy Laws: Titian 2201/2202 How Will it Impact Your Business? 11:00 AM - 2:00 PM Expo Hall Opens & Networking Lunch Hall D 1:30 - 1:45 PM Live Car Auction Benefiting the NIADA Foundation Hall D (Dealer’s Lounge) 2:00 - 2:15 PM BREAK Venetian F 2:15 - 3:00 PM BREAKOUT SESSIONS How to Sell and Operate in Your Service Department Venetian A The Dealers’ Guide to Digital Marketing Venetian B How Your BDC Can Help Find Vanishing ROI Venetian C What to Consider in Your Underwriting Process Venetian D Cash Accounting vs an RFC: Making the Right Choice Bellini 2102/2103 OSHA, OSHA, OSHA! Don’t Treat It as a Regulatory Bellini 2104/2105 Step Child How to Attract, Hire, and Pay Your Dream Team Titian 2201/2202 3:00 - 3:15 PM BREAK Venetian F 3:15 - 4:00 PM BREAKOUT SESSIONS The Psychology of Effective Collections Venetian A Building a Reputation of Gold Through Venetian B Customer Enablement What My Mattress in a Box Taught Me About Venetian C the Future of the Automotive Industry Lawsuits are a Dealer’s Biggest Financial Risk Bellini 2102/2103 Facebook 101 For Dealers: Getting off the Ground Bellini 2104/2105 Maximizing Titling Efficiency to Boost Inventory Turn Titian 2201/2202 5:30 - 6:00 PM National Quality Dealer Reception Venetian C/D 6:00 - 8:45 PM National Quality Dealer Award Banquet Venetian L 9:00 - 11:00 PM National Quality Dealer After Party Venetian C/D

CONVENTION GUIDE | Accelerate Your Success | 2019

Notes: ___________________________________________________________________________

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Welcome Reception

Monday

Welcome Reception Venetian C & D 6:00 - 8:00 pm

Join us as we kick off the NIADA/NABD Convention! Catch up and network with fellow dealers and, after a long day of travel, have a few drinks and hors d’oeuvres courtesy of our sponsors OpenEdge and ServNet. Sponsored by:

OpenEdge

OpenEdge helps businesses succeed by delivering secure and personalized payment solutions. As the integrated payments division of Global Payments, OpenEdge is driving innovation in software applications – adapting, scaling and simplifying how payments are processed. OpenEdge serves more than 2,000 technology partners across 60 industry verticals throughout the United States and Canada. OpenEdge is a Global Payments company.

ServNet

The ServNet Auction Group is a network of 22 of America’s best strategically located, independentlyowned wholesale auto auctions. Since 1988, ServNet member auctions have been working together to build business relationships, and to provide the latest in services and technologies to its customers. ServNet auction services are used by new and used vehicle dealers, auto manufacturers, car rental companies, banks, financial institutions, and fleet and leasing management operations.

CONVENTION GUIDE | Accelerate Your Success | 2019

MONDAY

SCHEDULE OF EVENTS

*All times, events and locations are subject to change

SUNDAY, JUNE 16, 2019 SCHEDULE

EVENT

3:00 - 6:00 PM Registration / Information Desk Sponsor: CDK Global

LOCATION Venetian K MONDAY, JUNE 17, 2019

SCHEDULE

EVENT

8:00 AM - 6:00 PM Registration / Information Desk Sponsor: CDK Global

LOCATION Venetian K

9:00 - 10:00 AM Executive Committee/Services/Foundation Boards and Past Presidents Meeting Sponsor: Cooper Tire

Bellini 2106

9:00 - 11:00 AM Association Executives Council Meeting Sponsor: Nicholas Financial

Venetian D

10:00 AM - 11:00 AM State Presidents and Officers Council Meeting Sponsor: AFC

Bellini 2001A / 2001B / 2002 / 2003

11:00 AM - 12:00 PM Association Law: What Every NIADA State Leader Needs to Know… and Then Some Training for NIADA’s National and State Leadership Jeff Tenenbaum - Senior Counsel, Lewis, Baach, Kauffman, and Middlemiss PLCC Are you currently a leader in your state association or would you like to be? If so, then you need to you know what the law expects of you in that role. Renowned association law attorney Jeff Tenenbaum will be here to tell you everything you need to know, and then some.

Venetian A

1:00 - 2:00 PM NIADA Legislative and Regulatory Committee Meeting

Bellini 2005 / 2006

2:00 - 3:30 PM BOARD OF DIRECTORS & GENERAL MEMBERSHIP MEETING The annual meeting of the membership and Board of Directors. All convention attendees are invited to attend.

Bellini 2102 / 2103 / 2104 / 2105

3:30 - 4:30 PM First Timers Reception Is this your first time attending an NIADA or NABD Convention? If so, then you don’t want to miss this reception just for you. Network with fellow first timers and get a gameplan for making the most of your convention experience. Sponsors: ACV Auctions; Buckeye Dealership Consulting; Shilson, Goldberg, Cheung & Associates; Tax Max

Venetian B

4:30 - 5:00 PM NIADA Dealer Development Discovery Learn even more ways you can accelerate your success through NIADA’s world class education programs. Whether it’s a dealer Twenty Group or other training program, NIADA has something designed to help you improve dealership profitability and identify opportunities for growth.

Bellini 2001A / 2001B / 2002 / 2003 / 2004

5:00 - 5:30 PM NIADA BHPH Commission Town Hall Meeting The BHPH Commission is the voice of the buy here pay here dealer within the NIADA. From legislative and regulatory actions to best practices, the Commission is working tirelessly to protect the interests of the BHPH dealer. Join us as we share with you the Commission’s current priorities and how you can get involved.

Bellini 2001A / 2001B / 2002 / 2003 / 2004

6:00 - 8:00 PM Welcome Reception Sponsors: Open Edge, ServNet

Venetian CD

2019 | Accelerate Your Success | CONVENTION GUIDE

Concert Information

Tuesday

Big Country TradeRev Concert Venetian Theatre Pre Party - 8 pm • Concert - 8:30 pm

Join us at the beautiful Venetian Theatre as TradeRev Coast to Coast hosts Trace Adkins and Nikki Costa! Register at BigCountry.TradeRev.com.com using code TRADEREVCONCERT. Sponsored by:

THE VENETIAN LAS VEGAS

PALAZZO

JUNE 17-20, 2019

ention Sponsors

CONVENTION GUIDE | Accelerate Your Success | 2019

DON’T MISS

TRACE ADKINS A NIKKA COSTA

ROCK THE TRADEREV STAGE June 18, 2019 • 8 PM The Venetian Theatre Visit us in booth 323 at NIADA 2019 Register at BigCountry.TradeRev.com using code TRADEREVCONCERT

TUESDAY

NIADA 2019

TUESDAY

Keynote Speaker: Sarah Robb O’Hagan

Legendary Business Leader

Author of Extreme You: Step Up, Stand Out, Kick Ass, Repeat Founder of Extreme Living Described by the media as everything from “superwoman undercover” to “the pied piper of potential,” Sarah Robb O’Hagan is an executive, activist, entrepreneur, and now the founder and CEO of Extreme Living — a company designed to help individuals, teams and organizations play to their highest potential. Sarah is the former CEO of Flywheel Sports, the former president of luxury health club Equinox, the former global president of Gatorade, a former GM and marketing director at Nike, and a former marketing director at the Virgin Group. She is a rare blend of fierce businesswoman, cheerleading mom, and highenergy innovator. In fast-paced presentations and in her book, Extreme You, Sarah lays out a roadmap for becoming the most “extreme” version of yourself by operating at the edge of your potential and by building highlycollaborative, focused, and successful teams and corporations. Drawing on her decades of experience at some of the world’s most influential brands, she shares practical takeaways including how to make failure your fuel, discover your most competitive playing field, get out of line rather than always following conventional wisdom, and bring out the “extreme” in others. Professionally, Sarah personally led the development of several breakthrough innovation efforts in her corporate career, including the turnaround of Gatorade from a declining sports drink into an innovative sports performance company exemplified by the highly-successful G Series line; the Virgin Atlantic Airways-Austin Powers movie collaboration in which the airline was rebranded “Virgin Shaglantic;” the rollout of the game-changing Nike Plus technology developed alongside Apple; and Equinox’s transformation from a bricks-and-mortar gym to an always-on, digital-first fitness business. She also experienced what she calls a “canyon of career despair” in her 20s, using major back-to-back failures to learn, to grow and to motivate herself forward to eventually lead a $5 billion global business by the age of 38. Robb O’Hagan has been named twice to Forbes magazine’s list of the “Most Powerful Women in Sports,” named a “Woman to Watch” by Ad Age magazine, dubbed one of the “Most Creative People in Business” by Fast Company, and named to “40 Under 40” lists by Sports Business Journal, Crain’s Chicago Business, and Sports Goods Business. In 2016, she was awarded the Sir Peter Blake Trust Award for outstanding leadership, and in 2018 she was named a “WISE” Woman of the Year. KEYNOTE SPEAKER SPONSORED BY

2019 | Accelerate Your Success | CONVENTION GUIDE

TUESDAY, JUNE 18, 2019 SCHEDULE

EVENT

8:00 AM - 6:00 PM Registration / Information Desk Sponsor: CDK Global 8:40 - 9:00 AM Morning Coffee Sponsor: OnStar

LOCATION Venetian K Venetian F

MARKETPLACE KEYNOTE SERIES

9:00 - 11:45 AM Convention Welcome and Opening Remarks Steve Jordan - CEO, NIADA Join NIADA CEO Steve Jordan as he opens the 73rd annual convention with tips to make the most of your convention experience. He will share what’s happening at NIADA, including a vision for the future as NIADA works on your behalf.

Venetian L

9:00 - 11:45 AM Disruption in the Auto Industry: Revolution or Evolution? Andy Koblenz - Executive Vice President, NADA Change is clearly afoot in the auto industry. New technologies, cultural and demographic shifts, and evolving business models are bringing new opportunities and challenges. But what is hype and what is reality? NADA’s Andy Koblenz will discuss what we know and what we cannot know yet, and explore the realistic timelines and potential impacts on the auto retailing and auto finance industries.

Venetian L

9:00 - 11:45 AM Profit Opportunities in Subprime Auto Finance Ken Shilson - President, NABD and Subprime Analytics Subprime Auto Finance has changed dramatically over the last 4 years. What are the most recent changes and how can you convert them to profit opportunities in your operation? Ken Shilson will identify the best subprime market opportunities and help you find solutions to the challenges ahead. Let Ken “Show You the Money” in Subprime Auto Finance today!

Venetian L

9:00 - 11:45 AM The State of American Business Neil Bradley - Executive Vice President and Chief Policy Officer, U.S. Chamber of Commerce Fostering a strong economy is critical to the success of independent dealers and their customers. What are some of the pro-growth policies that enable workers, families, and businesses to pursue their American dreams? US Chamber of Commerce executive Neil Bradley will share insights and policy initiatives to support American aspiration, achievement, and innovation.

Venetian L

9:00 - 11:45 AM Accelerating NIADA’s Advocacy Success Shaun Petersen - Senior Vice President, Legal & Government Affairs, NIADA A new Congress and changes at the top of federal regulatory agencies have brought legislative and regulatory challenges for your business, but NIADA is on the the ground advocating for your success. In this session, NIADA’s Shaun Petersen will share what NIADA is doing on your behalf, important victories, and what to expect on the horizon. And, of course, learn what you can do to help accelerate our advocacy success.

Venetian L

12:00 - 1:30 PM DEALER WELCOME LUNCH Sponsors: AFC, PWI, TradeRev

Venetian ABCD

2:00 - 3:00 PM GENERAL SESSION: How to Master the Art of Accountability Dave Anderson - President, LearnToLead Accountability is not an option. It is your duty as a leader. But holding people accountable requires the right mindset and skillset. Renowned industry trainer Dave Anderson offers the tools you need to master the art of accountability and make you a more successful leader.

Venetian L

3:00 - 4:00 PM GENERAL SESSION: KEYNOTE SPEAKER Sarah Robb O’Hagan Legendary business leader and author Sarah Robb O’Hagan is an executive, activist, entrepreneur, and now the founder and CEO of Extreme Living — a company designed to help individuals, teams and organizations play to their highest potential. Sarah will lay out a roadmap for becoming the most “extreme” version of yourself by operating at the edge of your potential and by building highly collaborative, focused, and successful teams and corporations. Sponsor: CARFAX

Venetian L

CONVENTION GUIDE | Accelerate Your Success | 2019

TUESDAY, JUNE 18, 2019 SCHEDULE

EVENT

4:00 - 4:15 PM BREAK Sponsor: 50 State DMV

LOCATION Venetian F

BREAKOUT SESSIONS 4:15 - 5:00 PM Deleveraging Your Business Chuck Bonanno - Vice President, Dealer Development, NIADA Do you need to deleverage or retire debt completely? This presentation will show you how to reduce your debt burden or retire debt completely, the right way with the least effect on your business. NIADA’s own Chuck Bonanno will explain the right strategy to achieve your debt goals as well as relate success stories, methods to retire debt, and consequences of this strategy, intended and unintended.

Venetian A

4:15 - 5:00 PM The Secrets of Success When Desking Deals Moderator: Justin Osburn - Twenty Group Moderator, NIADA Panelists: Chris Deiderick - Deiderick Motors Ryan Stewart - GoodWheels Scott Knowles - Matthews Motors Holding front end and back end gross profit, increasing down payments and getting customers approved are all part of the science in desking deals. This panel of retail dealers have mastered the process of desking deals and are here to share their secrets of success with you. Learn how to increase gross profits and volume by attending this session.

Venetian B

4:15 - 5:00 PM Spend Smarter in Your Digital Marketing to Sell More Cars Dave Lemmon - Director of Business Development, AutoSweet Sean Welsh - CEO, Car Biz Done Better Marty Valldejuli - Digital Marketing Director, Matthews Motors 21st century marketing has gone digital, but what is the best use of your marketing dollars? Learn how you can spend a fraction of the costs and achieve great results by eliminating waste, measuring what matters and focusing on your true audience.

Venetian C

4:15 - 5:00 PM Stories from a Lifetime in the Used Car Business Ingram Walters - Vice President, NABD Retail, specialty finance, and BHPH - industry veteran Ingram Walters has done it all! This is your chance to glean wisdom at the feet of an icon as he tells you the stories of his lifetime as a used car dealer. You can’t afford to miss the inaugural session of NIADA’s “Dealer to Dealer” track!

Venetian D

4:15 - 5:00 PM Are Your Affairs in Order? The Value of an Estate Plan Mark Burkholder - Business Development, PeachTree Planning Corporation Anna Buckner - Owner, Anna F. Buckner, LLC The saying goes, “If you fail to plan, you plan to fail.” You’ve worked hard to establish a successful business, but what happens if...? This session will help you understand the value of having a documented estate plan now.

Bellini 2102/2103

4:15 - 5:00 PM Cranking Up Your CPO Program Al Sacko - Senior Vice President Automotive, Warrantech Mike Sims - Senior Business Development Manager, Warrantech Certified Pre-Owned programs are not just for the franchised dealer. Join us in this session to learn the value a CPO program can have in accelerating your sales.

Bellini 2104/2105

4:15 - 5:00 PM Everything You Need to Excel as a Title Clerk Kimberly Skaggs - President, 50 State DMV Are your clerks getting bogged down with the minutiae of the day-today title work? Learn common industry practices and gain the tools you need to effectively conquer the challenges and rapidly changing requirements of DMV processing.

Titian 2201/2202

5:00 - 8:00 PM Expo Reception & Grand Opening Sponsors: Buckeye Dealership Consulting, eBay motors, GoldStar by Spireon

Hall D

8:00 - 11:00 PM TradeRev BIG COUNTRY Coast-To-Coast Concert Featuring Trace Adkins and Nikka Costa Register at BigCountry.TradeRev.com using code “TRADEREVCONCERT” Sponsor: TradeRev

Venetian Theatre

2019 | Accelerate Your Success | CONVENTION GUIDE

Notes: __________________________________________________________________________

CONVENTION GUIDE | Accelerate Your Success | 2019

WEDNESDAY

2019 | Accelerate Your Success | CONVENTION GUIDE

WEDNESDAY

WEDNESDAY, JUNE 19, 2019 SCHEDULE

EVENT

8:00 AM - 6:00 PM Registration / Information Desk Sponsor: CDK Global

LOCATION Venetian K

8:30 - 9:30 AM Morning Coffee Sponsor: Used Car News

Venetian F

8:30 - 9:30 AM GENERAL SESSION: Bridging the Gap to the New Digital Wholesale Vehicle Marketplace Nick Peluso - President, Manheim Digital Marketplace The wholesale vehicle industry is rapidly shifting to digital, with even more acceleration on the horizon. How can you kick your practices into high gear and close the gap before you’re left in the dust?

Venetian L

BREAKOUT SESSIONS 9:45 - 10:45 AM Establishing Your Line of Credit: What Does the Future Hold? Moderator: Chuck Bonanno - Vice President of Dealer Development, NIADA Panelists: Mark VanGeison - President, Spartan Financial Partners Paxton Wright - Chief Operating Officer, Primalend Brad Fisher - Executive Vice President, Texas Capital Bank Jay Cook - Senior Vice President, Portfolio Manager, Pacific Western Bank BHPH/LHPH operators need lines of credit to supplement internal cash flow and fund growth in their portfolios. Learn from leading providers how to best establish your line of credit in today’s market. Capital is the gas that drives the BHPH/LHPH engine so don’t miss this session.

Venetian A

9:45 - 10:45 AM Ask the Counselors Moderator: Tom Hudson - Of Counsel, Hudson Cook Panelists: Jeff Ingram - Partner, Galese & Ingram Ejola Cook - Vice President, Chief Administrative Officer and General Counsel, Off Lease Only Randy Henrick - Vice President, Mosaic Compliance, LLC Legal and compliance questions? You all have them and now is your chance to get the answers you need free of charge! From litigation to compliance, this panel of car lawyers has counseled dealers on it all.

Venetian B

9:45 - 10:45 AM From Clicks to Bricks: Measuring the Value of Digital Kelly McNearney - Senior Automotive Consultant, Google There’s much to be said about digital marketing, but how do you measure its success? Are your ads actually driving foot traffic? This session will cover the basics of digital measurement and how to tie it back to real business results.

Venetian C

9:45 - 10:45 AM Successfully Integrating BHPH Into Your Retail Operation & Vice Versa David Brotherton - Twenty Group Moderator, NIADA Justin Osburn - Twenty Group Moderator, NIADA Are you an established retail dealer looking to do some BHPH? Or are you a BHPH dealer looking to supplement your business with some retail deals? What do you need to consider to successful integrate one into the other?

Venetian D

9:45 - 10:45 AM Best Practices to Decrease Time to Line Doug Hadden - Executive Director, Dealer Consulting Services, ADESA The faster you can get that newly acquisitioned vehicle to the front line, the faster you can sell it. But what is the best way to increase your efficiency in reconditioning and decrease time to line? Join industry veteran Doug Hadden as he shares some best practices with you.

Bellini 2102/2103

9:45 - 10:45 AM Combating the New Age of Consumer Fraud Moderator: Shaun Petersen - Senior Vice President, Legal & Government Affairs, NIADA Panelists: Shilpa Pope - President, DealerCats ID Les Cravens - Director of Law Enforcement and Policies, Auto Data Direct Jeff Brodsly - President & CEO, Chosen Payments Robert Grill - Senior Partner Development Manager, CARFAX Fraudsters are getting more sophisticated and dealers are taking losses when they cannot completely verify the customer and the payment method being used. Don’t let them steal from you. Combat this fraud by learning methods and best practices to protect dealership losses so you can focus on selling more cars.

Bellini 2104/2105

2019 | Accelerate Your Success | CONVENTION GUIDE

WEDNESDAY, JUNE 19, 2019 SCHEDULE

EVENT

9:45 - 10:45 AM Get In Gear! Handling Your Internet Leads Maggie Pugesek - Partner, C&M Coaching Internet leads are a huge part of your business, but must be managed properly for success. Explore common issues customers experience and learn how to effectively handle Internet leads to accelerate growth. 10:30 AM - 12:00 PM National Quality Dealer Interviews 10:45 - 11:00 AM BREAK

LOCATION Titian 2201/2202

Bellini 2006 Venetian F

11:00 AM - 3:00 PM Expo Hall Opens & Networking Lunch Sponsor: CAR Financial 12:30 - 2:30 PM Association Executives Council Meeting - Part 2 3:00 - 5:00 PM FINANCE FAIR

Hall D Bellini 2106 Bellini 2001A/2001B/ 2002 - 2005

BREAKOUT SESSIONS

3:15 - 4:00 PM A Behind the Scenes Look at Building and Maintaining a Compliance Management System Eric Johnson - Partner, Hudson Cook Jessica Cumbee - General Counsel, TriColor A common misconception is circulating that compliance is no longer important. Not so fast! Each dealership should have an appropriate Compliance Management System. This session will give you the important details you need to build your system.

Venetian A

3:15 - 4:00 PM Tax Law Changes: Nuggets of Wisdom from 2018 Returns Moderator: Ken Shilson - President, NABD and Subprime Analytics Panelists: David Wiggins - Principal, CliftonLarsonAllen Scott Ruby - Partner, RSM US Kevin Sullivan - Partner, Katz, Sapper & Miller Steve Goldberg - Partner, Shilson, Goldberg, Cheung & Associates The first year of the tax law changes is behind us and the returns have been submitted. This panel of tax experts is here to share the lessons they learned from these returns along with tips you should consider to maximize the benefit of the new tax law changes.

Venetian B

3:15 - 4:00 PM Bricks, Mortar & Beyond: The 21st Century Independent Auction Moderator: Chad Bailey - Akron Auto Auction Panelists: Bruce Beam - Vice President, Dealers Auto Auction of Oklahoma City Bob McConkey - President, McConkey Auction Group Jeff Barber - President, State Line Auto Auction Ryan Clark - Greater Rockford Auto Auction Lynn Weaver - Executive Director, Independent Auction Group In this digital age of buying and selling vehicles, traditional auctions are growing beyond the brick and mortar into an ever expanding upstream global market. This panel of independent auction executives will share with you how they are leveraging today’s technology to set the bar even higher as they continually service their customers.

Venetian C

3:15 - 4:00 PM Lessons Learned from a Life in the Retail Car Business Sherman Barnett - Owner, Ride’s Auto Group Have you ever wished you could pick the brain from a seasoned, successful veteran? Longtime retail dealer Sherman Barnett is here to share the lessons he has learned from a lifetime as a retail car dealer. This is the second session of NIADA’s “Dealer to Dealer” series!

Venetian D

3:15 - 4:00 PM Securing the Right Inventory for Your CPO Program Randy Barrone - President, Pearl Technology Holdings Shane Marcum - Vice President, Inventory Services and Solutions, Dominion Dealer Solutions Finding the right inventory is key for any dealership, but particularly critical to running a successful CPO program. In this session, you will learn how to secure high quality, high demand inventory for your CPO program to increase inventory turn and profits!

Bellini 2102/2103

CONVENTION GUIDE | Accelerate Your Success | 2019

WEDNESDAY, JUNE 19, 2019 SCHEDULE

EVENT

LOCATION

3:15 - 4:00 PM Tips from Top BHPH Sales Performers Moderator: David Brotherton - Twenty Group Moderator, NIADA Panelists: Deen Busari - Sports & Imports Autos Lane Hodges - JD Byrider Adrian Guerrero - 1st Choice Motors Are you looking for fresh ideas to help you sell more cars? Then you don’t want to miss this session of top BHPH salespeople as they share with you the tips that help them sell, sell, sell!

Bellini 2104/2105

3:15 - 4:00 PM How Alternative Data Will Improve Your Buy Here, Pay Here Dealership Mike Mondelli - Senior Vice President, Global Data Strategy, TransUnion Rich Francisco - Vice President, Market Development, TransUnion What is alternative data and how does it help you acquire more and better customers? This session will open your eyes on how this data can be a powerful tool in your operation.

Titian 2201/2202

4:00 - 4:15 PM BREAK

Venetian F BREAKOUT SESSIONS

4:15 - 5:00 PM Unlock 3 Free Digital Tools to Help Move Inventory Faster Pete Petersen - President, Dealers United Discover three little-known digital tools you can use to get you into more sales conversations without spending a single ad dollar! These are tools any dealer can master and will help you generate the highest quality leads.

Venetian A

4:15 - 5:00 PM Make Your Money in Inventory Acquisition Jesse Martin - Senior Vice President Sales & Marketing, DealerCenter Lisa Mackie - Vice President Dealer Sales Financial Solutions, NextGear Capital Mike Cavanaugh - Executive Vice President, MaxDigital Margin is made at the point of inventory acquisition and turn time more than anything else. Do you have the right solutions to maximize your margin? Hear from industry experts on how to effectively leverage flooring line capital, digital marketing intelligence and DMS technology to drive dealership growth and success.

Venetian B

Finance Fair

Wednesday, 3-5 pm Bellini 2001A/2001B/2002 – 2005

Is your head spinning from all the financing options? Do you wish you had time to sit down one-on-one with financing companies to explore which option is best for you? The Finance Fair will showcase different entities from which dealers can seek financing. Whether it’s floorplans, lines of credit, contract buyers, or indirect lenders to finance your customers’ purchases, these companies have the entire market covered! It’s all in a separate, personal setting devoted to your financing needs. Visit the Finance Fair Wednesday, 3-5 pm, to talk directly with representatives of these companies. Let them show you the money! Bulk Contract Buyers CAR Financial Services Mid-Atlantic Finance Small Dealers Assistance (SDA) Spartan Financial Partners Texas Dealer Solutions United Acceptance Westlake Financial Services Indirect Lending Home Loan Investment Bank Nationwide Acceptance Nicholas Financial Lobel Financial Professional Financial Services (PFS) Westlake Financial Services

Floorplans AFC NextGear Capital Westlake Financial Services Lines of Credit FlexPath Capital, Inc. Glenview Finance LHPH Capital Pacific Western Bank Primalend Capital Spartan Financial Partners Texas Capital Bank

2019 | Accelerate Your Success | CONVENTION GUIDE

WEDNESDAY, JUNE 19, 2019 SCHEDULE

EVENT

4:15 - 5:00 PM Get to the Next Level of Success: 4 Keys to Top Performance Joey Imparato - Independent Sales Product Manager, vAuto Do you feel your dealership is stuck in a rut? Are you looking to improve your dealership’s performance and profitability? Attend this session to learn four keys that will help you accelerate your succcess.

Venetian C

4:15 - 5:00 PM Why LHPH Works: Making the Most of Leasing Opportunities Mark Dubois - Twenty Group Moderator, NIADA Is adopting a LHPH business model the right move for you? Is LHPH truly the “next frontier” in automobile financing? This session will outline the opportunities and challenges used vehicle leasing provides. If you’re thinking about LHPH, you don’t want to miss this session.

Venetian D

4:15 - 5:00 PM Seeing an Increase in Bankruptcy Filings? How to Prosper, Avoid Sanctions and Do It Right Alan Hochheiser - Partner, Maurice Wutscher What are the current trends in bankruptcy filings? What should you do when a customer files bankruptcy? Learn strategies to properly handle bankruptcy matters and avoid unnecessary litigation.

Bellini 2102/2103

4:15 - 5:00 PM Does CPO Work in BHPH? Rob Fox - President, Buckeye Dealership Consulting Mark Jones - CEO, Mike Carlson Motor Company As a BHPH dealer, you might have dismissed the idea of CPO as a viable option for your dealership. But the two are not incompatible. This session will give you insights about BHPH dealers who have successfully implemented a CPO program. Learn how CPO can offer increased leads, higher quality customers, higher down payments and set you apart from the competition!

Bellini 2104/2105

4:15 - 5:00 PM Choosing the Right DMS for Success Mike Downey - Vice President of Sales and Marketing, Auto Master Systems Jeff McCurry - Senior Director of Product Management, DealerSocket Options for dealer management systems abound, but how do you choose the right one? What should you look for? This session will walk you through a checklist of things to consider when choosing the best DMS for you.

Titian 2201/2202

6:00 - 7:00 PM National Leadership Awards Reception Sponsor: Insurance Auto Auctions

Venetian C/D

7:00 - 9:00 PM National Leadership Awards Banquet Sponsors: Black Book, NAAA, Northwood University

Venetian L

NOTES:

LOCATION

CONVENTION GUIDE | Accelerate Your Success | 2019

NIADA’S National Awards Awards sponsored by Cox Automotive, NextGear Capital, NAAA, Black Book and Northwood University.

Each year, special recognition is given to those in the automotive industry who have displayed exemplary commitment, leadership and community service. We also honor five of the nation’s brightest young adults with scholarships to Northwood University or the college or university of their choice. The various honors and awards for the Wednesday evening banquet are detailed here.

6:00 - 9:00 p.m. National Leadership Awards Reception & Banquet

Join us from 6-7 pm in the Venetian C/D for a cocktail and hors d’oeuvres reception. At 6:50, we will move to Venetian L for dinner and presentation of awards from 7-9 pm.

• Crystal Eagle Awards

Given to NIADA members who soar above the rest by recruiting at least 100 new members within a 24-month period.

• Michael R. Linn Lifetime Achievement Award

The award, named for NIADA CEO emeritus Michael Linn, its first recipient, honors individuals who have contributed a career of exceptional and selfless service to NIADA.

• NIADA Regional Scholarship and National Scholarship

ne student from each of the four NIADA regions receives a $3,500 scholarship to attend the college O or university of his or her choice. The National Scholarship recipient, a current or enrolling Northwood University student, receives $10,000. All scholarships are underwritten by NextGear Capital.

• President’s Ring

The incoming NIADA President will be presented with a customized and engraved ring, sponsored by Black Book and presented by Tim West, Vice President and North American Auction Director.

• NIADA Ring of Honor: NIADA’s highest allied industry award. NIADA selects individuals from within the automotive industry who have dedicated their careers to the industry, giving their time and resources to improve its image and assisting dealers throughout the country.

• Certified Pre-Owned Dealer of Year: Recognizes the NIADA CPO program dealer

who has shown best-in-class innovation and performance in customer service, commitment to quality, marketing, financial benchmarks, brand representation and effective implementation of the program.

CONVENTION GUIDE | Accelerate Your Success | 2019

THURSDAY

THURSDAY, JUNE 20, 2019 SCHEDULE

EVENT

8:00 AM - 3:00 PM Registration / Information Desk Sponsor: CDK Global

LOCATION Venetian K

BREAKOUT SESSIONS 8:30 - 9:30 AM New Credit Loss and Other Accounting Standards: What Does it Mean for Your Dealership? Moderator: Melanie Wilson - Chief Financial Officer, NIADA Panelists: Steven Carstens - Partner, Shilson, Goldberg, Cheung & Associates John Donaldson - President, Glenview Auto Loan Fund David Fricke - Executive Vice President, Texas Capital Bank Tim Ehde - CEO, CarHop New accounting standards have been announced that may have an direct impact on your dealership. How will they impact your financial statements? How will they impact your loss reserves? This panel will combine the opinions of accountants, dealers and bankers to help dealers navigate through implementing these new standards.

Venetian A

8:30 - 9:30 AM The Do’s and Don’ts of Collateral Recovery Moderator: David Brotherton - Twenty Group Moderator, NIADA Panelists: Ron Brown - Facilitator, Eagle Group XX; Mark Naiman - President, Receivables Management Association Rob Sickles - Partner, Nelson Mullins Broad & Cassel As much as you would like to keep every vehicle sold, there are inevitably times your customer will default. But don’t get hauled in yourself with fly by night recovery procedures. Join this panel as they discuss best practices to consider and things to avoid when recovering your collateral.

Venetian B

8:30 - 9:30 AM Secrets to Online Retailing Dan Gill - Chief Product Officer, Carvana Online retailing is no longer just a trend when selling cars in the 21st century. Many car buyers welcome the ease and convenience of buying online. Is there a place for this model in your business? This session will be interactive, so bring your questions and get answers on how you might unlock a secret or two for online retailing success.

Venetian C

8:30 - 9:30 AM Make Your Fixed Ops More Profitable Justin Osburn - Twenty Group Moderator, NIADA Joe McCloskey - President, McCloskey Motors Selling and financing cars are not the only profit stream for independent dealers. A viable fixed operations platform can dramatically increase profits. This session will provide dealers with practical takeaways to drive revenue and improve gross profits from the service drive.

Venetian D

8:30 - 9:30 AM Beat Margin Compression in Your BHPH Service Department Using Data Technology George Verkamp - Vice President of Sales and Business Development, ALLDATA Doug Turner - Director of Service Operations, JD Byrider BHPH dealers continue to experience margin compression from increasing vehicle prices, added competition and less vehicle availability. But new data technology can help you more accurately estimate reconditioning costs, increase your bottom line profits, and more. This session will include real life case studies so you don’t want to miss it.

Bellini 2102/2103

8:30 - 9:30 AM Shifting Gears: How to Incorporate Data Analytics & Technology Into Your Dealership Strategy Kayne Grau - Executive Vice President of Sales, TradeRev Technology and data are redefining how consumers interact with the world around us, including the automotive marketplace. Learn how investing in data and technology can give you insight and a competitve edge in today’s digital age.

Bellini 2104/2105

8:30 - 9:30 AM Paperwork in the Rearview Mirror: The Sunrise of Digital Documents Terry O’Loughlin - Director of Compliance, Reynolds and Reynolds Tim Yalich - Product Planning, Reynolds and Reynolds With the rise of electronic documentation and processes, ink and paper documentation may soon be a thing of the past. But before you cruise into the future, make sure you know what issues and liabilities may surround this advancement so you can navigate clear of any legal hazards.

Titian 2201/2202

2019 | Accelerate Your Success | CONVENTION GUIDE

THURSDAY, JUNE 20, 2019 SCHEDULE

EVENT

9:30 - 9:45 AM BREAK

LOCATION Venetian F

BREAKOUT SESSIONS 9:45 - 10:45 AM Delivering a Seamless Retail Experience: How to Bring the Showroom Online and Bring Digital in the Showroom Chip Perry - CEO, True Car To connect with today’s digital consumer, dealers must merge the online and offline experiences. This session will share consumer insights on the preferences of today’s digital consumer and identify some specific opportunities for dealers to create a seamless retail process.

Venetian A

9:45 - 10:45 AM Ask the Tough LHPH Questions Moderator: Mark Dubois - Twenty Group Moderator, NIADA Panelists: Nick Markosian - Markosian Motors Kevin Franks - Benchmark Auto Sales Joe Powell - Solutions Auto Group If you have ever considered LHPH, you likely have some tough questions, but where do you go for answers? This session of LHPH dealers is the go to place to get the answers to all of your LHPH questions.

Venetian B

9:45 - 10:45 AM Mitigating Your Losses and Charge Offs Gary Harman - Chief Risk Officer, JD Byrider Kevin Kent - Vice President of Operations, JD Byrider Losses and charge offs are inevitable in the BHPH industry. The key to profitability is learning how to minimize those inescapable realities. Join executives at JD Byrider as they share ideas with you on how you can get your arms around this important part of your business.

Venetian C

9:45 - 10:45 AM Wholesale Evolution: The Transition from Brick and Mortar to Digital Lanes Mike Waterman - Senior Vice President of Sales, ACV Auctions As margins compress and dealers’ resources are at premium, technology is impacting the way dealerships operate and source vehicles. Mike Waterman, senior VP of sales at ACV Auctions, will show how digital wholesale is providing some of the highest return on investments, creating positive change in the industry, and providing new avenues for dealers to grow their organizations.

Venetian D

9:45 - 10:45 AM Video Ads: Welcome to the New Frontier of Reaching Buyers Ronald Heider - President, Heider Marketing and Advertising Did you know that 8 out of 10 drivers in the US use YouTube regularly? This session will be an info-packed, fast-moving session providing dealers with a step-by-step plan for creating web based video content and delivering it to potential car buyers. Google, social media platforms and consumers all love video. Why not give ‘em what they want and sell some cars at the same time.

Bellini 2102/2103

9:45 - 10:45 AM Maintaining a Great Online Reputation in your BHPH Operation Luke Godwin - President, Godwin Motors Don’t fall into the trap of thinking the online reputation of your BHPH dealership is irrelevant. In today’s market, it is imperative to your success. Learn how to develop processes in your dealership that will lead to “customer evangelists” and 5-star reviews. This is the third session of NIADA’s “Dealer to Dealer” series.

Bellini 2104/2105

9:45 - 10:45 AM A New World View of Privacy Laws: How Will it Impact Your Business? David Lincicum - Division of Privacy and Identity Protection, Federal Trade Commission It’s a whole new world of privacy laws. Congress, state legislatures, and regulatory agencies have made consumer privacy a top priority. How do these laws impact your business and what can you expect moving forward? The FTC is here to answer those questions and many more.

Titian 2201/2202

11:00 AM - 2:00 PM Expo Hall Opens & Networking Lunch

Hall D

1:30 - 1:45 PM Live Car Auction Benefiting the NIADA Foundation Sponsor: ADESA

Hall D (Dealers Lounge)

2:00 - 3:00 PM National Quality Dealer Awards Rehearsal

Venetian L

2:00 - 2:15 PM BREAK

Venetian F

CONVENTION GUIDE | Accelerate Your Success | 2019

THURSDAY, JUNE 20, 2019 SCHEDULE

EVENT

LOCATION

BREAKOUT SESSIONS 2:15 - 3:00 PM How to Sell and Operate in Your Service Department Marshall Zoerner - Vice President, Freeman Motor Company Are you looking to your service department to accelerate your sales? Whether you already offer service or are considering its addition, gain practical tools to implement service in your dealership as well as a plan for your service advisor process to build or fine tune the engine of your service department. This is the fourth session of NIADA’s “Dealer to Dealer” series.

Venetian A

2:15 - 3:00 PM The Dealers’ Guide to Digital Marketing Moderator: Justin Osburn - Twenty Group Moderator, NIADA Panelists: Dare Saul - D3 Auto Sales Brandon Reeves - Brandon Reeves Auto World Craig Stowell - Flying Wheels Chris Taylor - Certified AutoBrokers Digital marketing is here to stay and if you’re not doing it, you should be. What works? What doesn’t? Don’t simply experiment and repeat the mistakes of others. Learn tried and true best practices from fellow dealers.

Venetian B

2:15 - 3:00 PM How Your BDC Can Help Find Vanishing ROI Lawson Owen - Managing Partner, Proactive Dealer Solutions Customer experience is vital to the success of your business, and you are only as strong as your weakest link. Learn best practices to develop a business development culture throughout your entire dealership to accelerate your success.

Venetian C

2:15 - 3:00 PM What to Consider in Your Underwriting Process Moderator: David Brotherton - Twenty Group Moderator, NIADA Panelists: Bill Metzinger - Red, White & Blue Autos Allen Levit - Wheels of Chicago Nehad Dwikat - Automax of Arlington Jason March - March Motors Keeping your customer sold starts with a solid underwriting process. But, underwriting remains a challenge for many BHPH dealers. This panel of BHPH dealers will share with you the keys to success in their underwriting.

Venetian D

2:15 - 3:00 PM Cash Accounting vs an RFC: Making the Right Choice Ken Shilson - President, NABD and Subprime Analytics The Tax Cuts & Jobs Act of 2017 liberalized the use of the cash method of accounting for tax purposes. Can BHPH operators with installment receivables now use the cash method? Should they change? Do you need a related finance company any longer? Ken Shilson, CPA will give you the answers and help you make the right choice. Making a tax mistake can be very costly!

Bellini 2102/2103

2:15 - 3:00 PM OSHA, OSHA, OSHA! Don’t Treat It as a Regulatory Step Child Adam Crowell - President, Complynet Even though safety is first, OSHA regulations often take a back seat in many compliance conversations. It’s time to move these regulations out of the shadows. Join attorney Adam Crowell as he discusses the OSHA regulations independent dealers need to know.

Bellini 2104/2105

2:15 - 3:00 PM How to Attract, Hire, and Pay Your Dream Team Don Jasensky - CEO, Automotive Personnel Is it hard and time-consuming to find terrific employees and even harder to keep them? In this session, you will learn unique techniques that you can use to help you find the best employees, properly assess them and present pay plans that will be accepted. You will also walk away with employee recruitment ideas that will help you build and retain your dream team.

Titian 2201/2202

3:00 - 3:15 PM BREAK

Venetian F

NOTES:

2019 | Accelerate Your Success | CONVENTION GUIDE

CONVENTION GUIDE | Accelerate Your Success | 2019

THURSDAY, JUNE 20, 2019 SCHEDULE

EVENT

LOCATION

BREAKOUT SESSIONS 3:15 - 4:00 PM The Psychology of Effective Collections Mark Dubois - Twenty Group Moderator, NIADA One of the most important skill sets of an effective collector is to be a problem solver. Collecting payments is an art and a science. This session will help you learn effective collection techniques that will improve results and create a win-win relationship with your customer.

Venetian A

3:15 - 4:00 PM Building a Reputation of Gold Through Customer Enablement Jonah Cole - Product Manager, Dominion Dealer Solutions Online reviews are highly important to today’s consumer, and consequently your business. Don’t let bad reviews knock you off the road to success. Learn the fundamentals of navigating consumer reviews and how to develop a proactive approach to your reputation.

Venetian B

3:15 - 4:00 PM What My Mattress in a Box Taught Me About the Future of the Automotive Industry Eric Giroux - Director of Product Management, DealerSocket Buying a mattress may seem completely unrelated to buying a car, but the buying process used by direct-to-consumer mattress retailers parallels budding auto industry “disruptors.” Discover new ways to differentiate your store, increase operational efficiencies, and sell more cars.

Venetian C

3:15 - 4:00 PM Lawsuits are a Dealer’s Biggest Financial Risk Steve Levine - Chief Legal and Compliance Officer, Ignite Consulting Partners For most dealers, even one lawsuit could send them into a tailspin. Learn how to manage and reduce exposure to lawsuits, build a defensible position prior to suit, and manage the financial costs and tremendous time requirements of a lawsuit.

Bellini 2102/2103

3:15 - 4:00 PM Facebook 101 For Dealers: Getting off the Ground David Gavin - Owner and Chief Marketing Officer, 13leads.com Do you want to get started using Facebook as a marketing tool but not sure what to do and where to go? This session will give you the lay of the Facebook landscape, along with actionable steps you can take now, so you can increase your digital footprint and edge out the competition.

Bellini 2104/2105

3:15 - 4:00 PM Maximizing Titling Efficiency to Boost Inventory Turn Kait Gavin - VP & General Manager of Registration & Titling Solutions, Dealertrack Sandy Moon - AVP Client Experience, NextGear Capital When exploring areas in which you can fine tune your business for success, your title handling process may be often overlooked, but it can have a far-reaching impact. Learn how you can improve inventory turn and dealership profitablity by increasing efficiency in the back office.

Titian 2201/2202

5:30 - 6:00 PM National Quality Dealer Reception

Venetian C/D

6:00 - 8:45 PM National Quality Dealer Award Banquet Sponsors: NextGear Capital, PassTime

Venetian L

9:00 - 11:00 PM National Quality Dealer After Party Sponsor: AutoZone/ALLDATA

Venetian C/D

THANK YOU #NIADA2019 2019 | Accelerate Your Success | CONVENTION GUIDE

National Quality Dealers 2018 John (Randy) Crump

1996 Bob Herman

2017 Robert Blankenship

1995 George Karlen

2016 Scott Lanier

1994 David Hagler

2015 Darla Booher

1993 Deacon Jones

2014 Marc Powell

1992 Richard Funk

2013 Joseph McCloskey

1991 Gary Smith

2012 Michael T. D’Andrea

1990 James Hill

2011 Scott Allen

1989 Ellis Warren

2010 Paul Claborn

1988 Raiford Troutman

2009 Jeffrey H. Braatz

1987 Robert Lawrence

2008 Baldomero Trevino

1986 Vernon Ingram

2007 Robert Mulkey

1985 Les Griffith

2006 Tracy Myers

1984 Larry Hillsman

2005 Ray Lyle

1983 Mac Ruddell

2004 Robert Milligan

1982 Charlie Morris

2003 Anthony Underwood

1981 Bedford Brown

2002 Wanda Lewark

1980 Bob Galloway

2001 Robert McDorman

1979 Bob Gemmill

2000 Mack Payne

1978 Vic Snyder

1999 James Davis

1977 Bill Parrish

1998 H.M. Freeman

1976 Joe Eikenberg, Sr.

1997 George F. Hickey

2012

2013

2014

2015

2016

2017

2018

2019

State Quality Dealers Alabama John Fikes Shoals North Alabama Auto Auction

Florida Jeffrey Rhoads Florida Auto Exchange Co.

Ohio Steve Friedman Friedman Used Cars

California Gustavo E. Camacho Camacho Auto Sales Inc.

Maryland Robert Bassam Easterns Automotive Group

Oregon Eric Freeman Freeman Motor Company Inc.

Carolinas Frankie Lee Bordeaux L & H Used Cars of Wilmington

Massachusetts Chris O’Neill & Chris Gendreau Huggard & Ewing Inc.

South Dakota Mike Kopren Kopren Motors

Colorado Stan Martin Stan’s Auto Sales LLC

Michigan Otto Hahne, Jr City of Cars, Inc.

CONVENTION GUIDE | Accelerate Your Success | 2019

Texas Vicki Davis A-OK Auto Sales Virginia Donald Sullivan Sullivan Auto Trading Inc.

National Quality Dealer Awards 5:30 – 8:45 pm National Quality Dealer Award Reception & Banquet,Venetian C/D Sponsored by Cox Automotive, presented by NextGear Capital

The State Quality Dealers, selected by their states, are recognized for their career accomplishments during this live TV broadcast event! The excitement leads up to the announcement of the 2019 National Quality Dealer of the Year, from 13 nominees this year, selected by top industry leaders and an impartial Northwood University Review Panel. The National Quality Dealer award represents the highest achievement of success, business ethics and service to others.

National Quality Dealer After Party 9:00 – 11:00 pm National Quality Dealer After Party, Venetian C/D

We are ending the MegaConference with a bang! Join us in Venetian C/D to unwind and enjoy dessert and beverages. We’ll toast the National Quality Dealer and celebrate a great night! Sponsored by AutoZone/ALLDATA.

2019 | Accelerate Your Success | CONVENTION GUIDE

CONVENTION GUIDE | Accelerate Your Success | 2019

SPEAKERS

Get to Know Our Speakers Dave Anderson is a leading international speaker and author on personal and corporate performance improvement. After an extensive career in the automotive retail business Dave began LearnToLead with the goal to help individuals and organizations reach their personal and corporate potential. The author of 14 books, and host of the podcast “The Game Changer Life,” Dave’s nononsense messages impact listeners and readers in nearly 70 countries. Dave speaks 100+ times per year to a wide array of businesses, non-profits, and works as a mental toughness consultant for individual athletes and teams. His immediately applicable messages, energized and dynamic presentation style, and unmatched content positively focuses, equips, and inspires teams to do better – and the principles he shares resonate with audiences from a wide array of industries. His direct, often-humorous, and somewhat politically incorrect approach has earned him the nickname, “Mr. Accountability.” Dave’s “in-the-trenches” background of starting and running world class businesses, coupled with his relatable nonacademic approach creates unmatched connection that resonates with his audiences and moves them to action. Dave is also co-founder of the Matthew 25:35 Foundation, which helps feed, clothe and house under-resourced people worldwide.

Bruce Beam started in the auction business in 1992 as the office manager of Dealers Auto Auction of Oklahoma City, rising to general manager in 1997, a position he kept until 2012 when he decided to take a break from the auction side of the business. Beam spent the next 5 years working for the largest Buy Here-Pay Here dealership in Oklahoma as a buyer, inventory manager, and special projects manager. During that time, he attended live auctions weekly as well as using every available online buying platform to search for and purchase inventory. Beam credits those 5 years with opening his eyes to what auction customers really need and want. In April 2017, Beam returned to Dealers Auto Auction of Oklahoma City, Inc. as general manager at the request of his family, who owns the auction. Since its opening in 1988, Dealers Auto Auction of Oklahoma City, Inc. has sold over 1.6 million vehicles for commercial and dealer clients, including General Motors, GMAC/Ally, Ford Motor Company, Ford Motor Credit, Chrysler, Chrysler Credit, Santander Consumer USA, Avis Budget Group, Hertz, and Group 1 to name just a few. Beam himself has served on the board of the Oklahoma Independent Automobile Dealers Association, Auction Pipeline/Auction Edge, and ServNet. Beam is currently the vice-president and president elect of the ServNet Auction Group and the head of its dealer relations committee.

As the president of Akron Auto Auction, Chad Bailey is a third-generation owner-operator of the family business, which just recently celebrated its 45th anniversary. Chad is currently president of the National Automobile Auction Association as well as serving on their Editorial, Convention, Political Action and Dynamic Leadership Committees. He recently obtained his Ohio auctioneer apprentice license, fulfilling a dream to be able to call bids at his own sale. Chad is also a member of the Ohio Auctioneer Association as well as the National Auctioneers Association. He hosted the World Auctioneering Championships in 2010 and has judged both the IAC and WAAC multiple times. Born and raised in Canton, Ohio, Chad earned his bachelor’s degree in mass communication from Miami University in Oxford and his master’s in business administration from the University of West Florida in Pensacola, where he currently serves on the alumni board of directors. He received their Outstanding Alumni Award in 2019. Chad resides with his wife and two children in Canton, Ohio. Chad serves on multiple community football and basketball boards and also coaches high school basketball and youth basketball/football.

Chuck Bonanno, NIADA National Director of 20 Groups, has been a nationally recognized speaker, author, industry trainer and consultant in the Buy Here-Pay Here industry for 25 years. He began his automotive career as a senior officer for a BHPH dealer in Florida and was an integral part of Suncoast Auto Brokers’ profitable growth. His organization merged with three other large independent dealers to create a publicly held company known as Smart Choice Automotive Group before joining Leedom and Associates, LLC in 2001 as a moderator.

Randy Barone has been in the automobile industry for over 30 years. Randy has been involved in every aspect of the industry, from management to consulting. Randy has always been on the cutting edge of bringing technology and the latest processes to the auto industry. Key positions held by Barone include president of Pearl Solutions, president of Redbumper, and executive president of sales for American Auto Exchange, Inc. (aaXchange). Randy is considered an expert in custom-designed training for new, used, and Buy Here-Pay Here dealerships. He is a consultant for NADA and NCM 20 Groups and has been a national speaker for state conventions, multiple 20 groups, and a speaker at the 2000, 2002, 2004, 2005, 2007, 2008, 2018, and 2019 National Automobile Conventions. Randy has held every position in retail automobile sales, from sales to general manager. Randy has been honored as a Grand Master Salesperson by Ford Motor Company for selling over 300 units in one year. Prior to joining aaXchange, he was national director of training at AFAS, an automotive financial services and training company, responsible for training and sales of AFAS products and sales agents. Randy currently conducts dealer meetings and in-store consulting with top dealer groups, providing information to improve overall dealership frontend processes, from the time a customer looks at a vehicle online, trade evaluations, completing the transaction online or in store, inventory management and used vehicle processes.

Neil Bradley, executive vice president and chief policy officer at the U.S. Chamber of Commerce, has spent two decades working directly with congressional committee chairpersons and other high-ranking policymakers to achieve solutions. At the Chamber, Bradley is responsible for aligning the organization’s overall policy priorities and advocacy efforts. He oversees several major policy divisions within the Chamber: economic policy; employment policy; small business policy; and cyber, intelligence and security policy. Health policy, transportation infrastructure policy and environmental affairs and sustainability policy are also under his leadership. Bradley spent nearly 20 years working in the House of Representatives. He served as deputy chief of staff for Majority Leader Kevin McCarthy (CA). Earlier in his career, Bradley served for four-and-a-half years as executive director of the Republican Study Committee. He also held numerous positions in the office of then Rep. Tom Coburn (R-OK). Bradley is a graduate of Georgetown University. David Brotherton, a NIADA Dealer 20 Group moderator/consultant and trainer, manages several Buy Here-Pay Here Dealer 20 Groups and provides on-site dealership evaluation and conducts topic-specific training seminars. After graduating from Purdue University, David began his career as a collector and rapidly expanded that role to include sales and management, including 12 years in the J.D. Byrider system.

2019 | Accelerate Your Success | CONVENTION GUIDE

Ron L. Brown is the president and CEO of CSI Group in Oklahoma City, Oklahoma, one of the oldest and largest asset recovery investigation agencies in the Central Plains region. A state licensed Private Investigator and member of the National Association of Fraud Investigators, he has over 45 years of experience in the field of locating and recovering lost and missing people and assets and has assisted many law enforcement agencies, including the U.S. Marshall’s service, Federal Bureau of Investigation and the Texas Rangers. He is internationally recognized as one of the leaders in the tracing and recovery industry and spends much of his time acting as an instructor for various credit and collection entities. Having received the ACA International “Fred Kirschner Instructor Achievement Award” for instructing 250 ACA seminars, he was also three times selected by ACA International as the “ACA Certified Instructor of the Year.” Ron also instructs for the Council on Law Enforcement Education and Training and travels across the United States presenting his critically acclaimed “MANHUNT” and “CYBERTRACKING” seminars. Nationally recognized as one of the key instructors of the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Gramm-Leach-Bliley Act and HIPAA, Ron has written many published articles on these ever-changing federal laws and continues to conduct seminars related to these statutes. Testifying as an expert witness in numerous wrongful repossession litigations, Ron recognized the need for an affordable field agent compliance training program. In collaboration with Eagle Group XX and Time Finance Adjusters, he has developed the asset recovery industry accepted compliance documents, which include the Field Agent Compliance Training (FACT), the Support Employee Compliance Training (SECT) and the highly praised Situational Awareness and Confrontational Avoidance Techniques (SACAT). Ron continues to author numerous industry publication articles on the application of psychology and neuro-linguistics related to tracing, interrogation techniques and consumer motivation in the collection and asset recovery industry as well as co-authoring the bestseller MANHUNT, The Book. Currently active in all phases of the asset recovery and collection industry he continues to personally handle investigations ranging from internal fraud to homicide and is well known in debt collection, law enforcement and asset recovery circles. He may be contacted at Rbrown@CSI-ARM. com or 800-411-1844.

Anna F. Buckner is the managing member of Anna F. Buckner, LLC, where she practices in the areas of estates and trusts, including estate planning and administration, taxation, real estate and corporate law. A former professional tennis player, Mrs. Buckner attended Brigham Young University and Auburn University (B.S., cum laude, 1993; M.B.A., 1995) and Cumberland School of Law (J.D., magna cum laude, 1999). Mrs. Buckner is trained in collaborative practice. She is a member of the International Academy of Collaborative Professionals (IACP), a consortium of lawyers, financial professionals and mental health professionals who are committed to helping resolve civil and domestic relations disputes in a collaborative manner outside traditional legal forums. She is also a former member of the Birmingham Collaborative Alliance, serving on a training committee. Mrs. Buckner is a licensed real estate agent, where she was a member of the National Association of Realtors and the Birmingham Association of Realtors. She is a member of the Alabama, Birmingham and American Bar Associations and participates in the Sections on Business Law, Taxation, and Real Property, Probate and Trust Law. Mrs. Buckner served as a board member for the Make-A-Wish Foundation and on the Cumberland School of Law Annual Fund Committee, was on the board of directors of the Kiwanis Club of Auburn and is national treasurer of Chi Omega Fraternity and an Ex-Officio Trustee of the Chi Omega Foundation. She served on the board of directors for the Auburn University Bar Association and was a member of the Charter Class of the Alabama State Bar Leadership Forum in 2005. She has also been an adjunct professor at Cumberland School of Law and is currently a faculty member at Auburn University. Mrs. Buckner is a member of the Montgomery Estate Planning Counsel and the Alabama and National Associations for Charitable Planned Giving. She is a member of the Alabama Law Institute where she was a member of the committees that revised the Alabama Prudent Investor Act, the Alabama Uniform Trust Code, the Uniform Prudent Management of Institutional Funds Act, the Alabama Durable Power of Attorney Act, the Unitrust Act Committee, and is an Alabama Law Counsel Member. Mrs. Buckner frequently lectures on estate planning topics locally and regionally. Her firm has been selected to be included in The Best Law Firm for US News and World Report every year since its founding. She was individually selected by her peers to be included in The Best Lawyers in America for her work in trust and estates. In addition, she serves on the board of trustees of the American Institute on Federal Taxation and is a fellow in the American College of Trust and Estate Counsel (ACTEC), where she previously served on the Fiduciary Litigation Committee. Anna can be reached at (334) 246-5855 or abuckner@afblegal.com. Mark Burkholder has been successfully advising professional athletes, small business owners and automobile dealers on financial, tax, estate and succession planning matters since 2009, following a long and successful career managing a family business. Mark and his Peachtree Planning team help their clients plan for the future, understand how to protect themselves, and ease the stress and time it takes to manage their personal finances. The relief that comes with financial confidence is powerfully rewarding, which makes it far easier to continue making optimal financial choices once they’ve taken that important first step. Clients work with him because of his attention to what matters most to them and his ability to apply this to their finances. The benefit is that his clients have the confidence that they will successfully achieve the goals they set out to accomplish. Peachtree Planning specializes in providing financial knowledge and strategies to individuals and business owners. They develop, implement and utilize financial strategies to help maximize clients’ time and money. Deen Busari: “Special” Deen is the star sales representative at Sports & Imports in Buford, Georgia. He had been at the position for two years. He is number 1 in sales month to month, selling over 600 units in the past two years and has over 400 five star podium reviews.

CONVENTION GUIDE | Accelerate Your Success | 2019

Steven Carstens is an accounting and technology partner with SGC Accounting. SGC serves more than 500 dealerships in all 50 states and Steven focuses primarily on developing the firm’s audit, due diligence and technology services. Steven has an extensive knowledge of dealership software systems and GAAP accounting. Steven was born and raised in Johannesburg, South Africa, and moved to Houston after completing his Cambridge University A-levels. He joined the firm in 2002 while working on his bachelors and master’s degrees at the University of Houston. In 2002 Steven passed his CPA exam in his first sitting and became a full time member of the firm’s audit team. Michael Cavanaugh is a United States Marine Corps and automotive industry veteran with over 20 years in automotive. He started working with his father as young man at dealership in Detroit and after his second tour in Iraq returned to the automotive industry. He was most recently the Chief Operating Officer of CARite and now serves as the executive vice president at MAX Digital. Ryan Clark is a third generation owner of Greater Rockford Auto Auction. He is also the founder of Dealer Preferred Capital and a cofounder of Turn Auctions. Prior to his auction roles, he was a consultant with AlixPartners in the turnaround and restructuring practice and an investment banker at Goldman Sachs and Bear Stearns. He has an MBA from the Kellogg School of Management at Northwestern University and a BA in Economics from Dartmouth College. He serves on the boards of ServNet and the Illinois IADA. Jonah Cole is the product manager for Dominion Dealer Solutions’ SEM and VinVelocity products. Jonah is responsible for the constant evolution of the SEM products and regularly advises Dominion’s strategic account team on how to optimize dealers’ SEM through VIN-specific advertising on Google, Bing and the social media landscape. Jonah has been with Dominion since 2010, serving in many different roles, including senior marketing manager for email and marketing services team lead for email and digital products. Prior to Dominion, Jonah was the director of training for Link to Life, where he built the entire training department. Early in his career, Jonah spent time working with at-risk youth in a therapeutic setting. He served as a Special Olympics young athletes coach and co-founded Southern Berkshire C.A.R.E., a family support group out of Great Barrington, Mass.. Jonah has spoken alongside Google at Automotive News and other industry events, educating dealers on the power of SEM. Ejola Cook, is the vice president, chief administrative officer, and general counsel for Off Lease Only Inc., one of the largest privatelyowned independent dealerships in the United States, having sold over 47,000 vehicles out of its four stores in 2018. Prior to joining Off Lease Only as general counsel, Ejola was a partner at The Ticktin Law Group, overseeing the complex commercial litigation, consumer, and intellectual property cases, including representing Off Lease Only in the groundbreaking case against Carfax (Case No. 9:12-CV-80193-DTKH). As general counsel, Ejola has implemented streamlined legal and compliance process within the company and established strong working relationships with state and local regulators. This past February Ejola was promoted to vice president and has taken a far-reaching role in the company, overseeing many aspects including the development of new dealerships and implementation of the new Home Delivery program. Born in a small coastal town in The Netherlands to a Dutch Mother and a British Father, Ejola spent much of her youth living and traveling around the world. By the time she was 14 she had lived in Nigeria, England, Holland, Virgin Islands, Guatemala and the U.S. and could speak fluent English and Dutch.

Jay Cook is senior vice president and portfolio manager of Pacific Western Bank, a California state-chartered bank with a national lending presence across multiple product and lending areas. Jay oversees and manages the Lender Finance Group, which focuses on providing senior revolving and term lines of working capital credit facilities to consumer finance companies that support products including automobile sales, retail and household product sales and other secured and unsecured consumer loans. Jay has been lending to consumer finance companies since 1997. Prior to lending, Jay spent eight years in forensic accounting and litigation support services consulting primarily on consumer related matters, disputes and engagements. At Pacific Western Bank, consumer finance lending relationships date back to 2003 with a focus on meaningful, long-term partnerships accommodating growth, support and navigating the ebbs and flows of the industry including regulatory, seasonal and financial concerns. Adam Crowell ComplyNet, LLC Adam Crowell is President & General Counsel to ComplyNet, a leading provider of risk mitigation and compliance services in the automotive industry. Founded in 1994, ComplyNet has emerged as an automotive industry leader in Environmental Health & Safety, Sales & Finance, Human Resources, and Cyber compliance management solutions . ComplyNet combines on-site auditing services with intuitive software to assist dealerships in achieving regulatory compliance goals, mitigating risks, and retaining talent. Adam has represented and worked with motor vehicle dealers for over a decade. Jessica Cumbee currently serves as counsel and compliance and human resources officer for Ganas Holdings. Ganas Holdings operates BHPH dealerships throughout Texas and California under the names Tricolor Auto Group and Ganas Auto. Jessica focuses on legal and compliance issues related to the BHPH and auto finance industries. She previously served as counsel and compliance officer for Spartan Financial. Jessica received her J.D. from the University of Tennessee in 2012. John Donaldson is currently the president of Glenview Finance, where he focuses on innovate ways to help BHPH dealers grow and succeed by providing capital. John’s deep understanding of complex issues facing dealers has made him a leader in the auto-finance industry. John has spoken at many industry conventions and events on various topics including accounting, finance, and economics. Originally from N.Y., John was raised in Palm Bay, Florida. He attended Appalachian State University where he received a degree in Accounting and Business Administration. Currently residing in Charlotte N.C., John is a Certified Public Accountant and has a Chartered Global Management Accountant designation from the American Institute of Certified Public Accounts. In John’s public accounting career, he worked for several national and “big 4” public accounting firms in their tax and dealership groups. Since 2012, Donaldson has run finance companies and frequently consults with banks regarding non-standard data and borrowing base irregularities. Mark Dubois, NIADA 20 Group moderator & training consultant, has more than 35 years of experience in the automotive business ranging from sales, dealership management, recruiting and training, e-business, marketing, and Buy Here-Pay Here management. Mark graduated from Northwood University in Midland, Michigan, with a BA in Business, and an associate degree in Automotive Marketing. He earned his certification as a sales trainer from Xerox Corporation, Leesburg, Virginia. He also earned designation as a certified analyst from Walter V. Clark and Associates, Chicago, Illinois.

2019 | Accelerate Your Success | CONVENTION GUIDE

Nehad Dwikat is the senior vice president & COO of MEI Group in Arlington, Texas. As a thought leader in the BHPH industry for the last 15 years, Nehad has helped to build MEI into one of the largest enterprises in North Texas. He now manages 10 BHPH and 2 retail dealerships that sell well over 8,000 vehicles annually as well as MEI Auto Finance, with a $150 million portfolio. In addition, Nehad has been instrumental in efforts to grow IkonGPS into a leading BHPH GPS company with over 1,000,000 devices deployed. He’s a 1997 graduate of Bethlehem University, where he received his BA in accounting and a minor in business administration. Tim Ehde serves as the CEO of CarHop. Tim has held several roles over 17-plus years with CarHop, including COO and CFO. Prior to CarHop, he spent 8 years at American Agco, Inc. as CFO and COO. Tim graduated from the University of South Dakota and earned his MBA from the Carlson School of Management at the University of Minnesota. David Fricke is line of business manager for the Lender Finance Group of Texas Capital Bank. Texas Capital Bank is a national bank providing revolving lines of credit to various types of consumer finance companies, including purchasers and originators of auto sales finance loans. He has 30-plus years of commercial lending experience, including 28 years exclusively dedicated to providing capital and financial services to finance companies. At Texas Capital Bank, David leads a highly seasoned, 22-person team dedicated solely to provide funding and banking services for consumer finance companies, including BHPH dealers who finance their own vehicle sales. David was a co-founder of FINOVA’s Rediscount Finance Division and a senior manager within Wells Fargo’s Lender Finance Group before co-founding the Lender Finance Group at Texas Capital Bank in 2004. He holds both a bachelor’s degree in Finance and an MBA from Louisiana State University. David Gavin is an American entrepreneur, Facebook Marketing expert, videographer and business development strategist. Gavin is best known for his work in digital marketing and Facebook as the owner and chief marketing officer for 13Leads.com. Kait Gavin serves as vice president and general manager for Dealertrack’s registration and title and collateral management services businesses. Kait joined Cox Automotive in September 2017 leading operations for Dealertrack registration and title solutions. In March 2018 Kait became vice president and general manager of Dealertrack registration and title solutions and assumed responsibility for collateral management services in November 2018. Kait brings 15-plus years of auto finance, operations, and compliance experience to the role. Prior to joining Cox Automotive, Kait was at CarMax Auto Finance, where she led multiple operations teams from customer service through late collections, including developing collections dialer strategies and technical support teams. Prior to CarMax, Kait held multiple operations and analytical roles for Chase Private Label Card Services across collections, lending, quality assurance and project management. Kait graduated from the College of Charleston with a Bachelor of Science degree in Business Administration with a concentration in Marketing.

Eric Giroux has been working in automotive software for nearly 10 years. Beginning his career as a marketing director for a 12-store group, Giroux transitioned into website and dealership software development in 2012. Since then, he has led development groups responsible for creating leading website platforms and digital retailing solutions in the automotive industry. Outside of automotive, Giroux has also built, managed, and sold digital publications that have grossed over a $1 million in advertiser revenue. Adrian Guerrero 1st Choice Motors

Doug Hadden is executive director of dealer consulting services for ADESA and has been a speaker or panelist at almost every major industry event, including Digital Dealer, NABD, AIADA, NIADA, numerous 20 groups and state associations. In his current role, Hadden helps dealers understand how to take advantage of new technology. Through his unique mix of professional experience and knowledge, Hadden has attained the skills to do what he likes best: training, coaching and helping others to grow their business. With his diverse set of automotive industry experience, Hadden understands dealerships and what it takes to make them successful. Hadden began his career in the industry as a lot porter and worked his way through every dealership department, holding positions such as line mechanic, service writer, new and used car sales, finance manager, sales manager and general manager. He moved from automotive retail when he joined Bank of America, where for six years he served as their VP of Remarketing on the West Coast. As a regional sales manager for Joe Verde Sales Training, Hadden had the opportunity to work and train with some of the most sought-after speakers and trainers in the automotive industry. And, as the senior manager for DealerTrack AAX inventory management system, Hadden learned to apply new technology, efficiencies and data to “old school” used vehicle operations. Gary Harman has over 30 years’ experience in consumer lending. Gary’s experience includes a wide range of financial institutions, from money center banks to credit unions. His specialties include automotive, credit card, mortgage, and subprime lending. Mr. Harman has an analytic and pragmatic approach to solving business problems. Prior to JD Byrider, Gary has worked at HSBC, Discover, First Chicago, American Express, and Kinecta Federal Credit Union. He was educated at Cornell, where he received an MBA with honors in finance and operations, and at Southampton, England, where he received a BS in Physics and Mathematics. Mr. Harman is an expert in auto lending, both in the risk and product management. He was chief credit officer for HSBC auto and is now chief risk officer for JD Byrider. He had full product ownership from marketing and sales through underwriting and collection for Kinecta Credit Union’s automotive product. Mr. Harman grew up in London, England. He married his graduate school sweetheart and emigrated to the U.S. He continued to move around the country from New York through Chicago and California before returning to Chicago.

Daniel Gill has served as Chief Product Officer for Carvana since March 2015, overseeing all technology functions, as well as strategic partnerships for the business. Prior to joining Carvana, Mr. Gill spent his career in both enterprise software and consumer internet businesses. Mr. Gill served as head of strategy and business development for inflection from May 2014 to March 2015. He co-founded and served as CEO of Huddler from 2007 until the company’s acquisition by Wikia in May of 2014. Mr. Gill holds a degree in Biology from Stanford University.

CONVENTION GUIDE | Accelerate Your Success | 2019

Ronald Heider is the founder and president of HMA - Heider Marketing & Advertising, an agency serving the automotive industry. HMA’s mission is to help clients sell more cars while spending less on their advertising. With 25-plus years of expertise in automotive marketing, HMA works to provide qualified leads, traffic and selling opportunities to independent car dealers. Randy Henrick is an experienced auto dealer compliance and consumer credit attorney and consultant. He was the regulatory and compliance attorney for Dealertrack, Inc. for 12 years and authored all of Dealertrack’s Compliance Guides. Randy also was the thought leader for Dealertrack’s Compliance product. Randy has over 30 years’ experience in consumer credit and compliance. Prior to Dealertrack, Randy worked for GE Capital, Citibank, MasterCard International, and Fleet Boston. Randy is currently a vice president and compliance counsel for Mosaic Compliance Services and also does dealer consulting to provide assistance with regulatory and compliance issues ranging from advertising and policy reviews to webinar-based training on sales, F&I, privacy, data security, and other topics. Randy’s website is www.AutoDealerCompliance.net. Randy writes monthly articles in Subprime Auto Finance News covering an array of legal, regulatory and compliance best practices for vehicle dealers. He has spoken at four NADA conventions and three NIADA conventions. Randy has worked with NADA on training and publications as well. Randy wrote the NADA Management Series “A Dealer Guide to Federal Truth in Lending Requirements” (2018). Al Hochheiser is a leading practitioner for Maurice Wutscher LLP in the areas of creditors’ rights and bankruptcy law. He advises and represents businesses, regional and national banks, credit unions, equipment lessors and other lenders, as well as secured and unsecured creditors. Among his accomplishments, he has successfully resolved non-dischargeable claims based upon fraud conversion and breach of fiduciary issues and has successfully handled the assumption of leases in the bankruptcy of a major airline. Al has been named to ALM’s list of Cleveland’s TopRated Lawyers and is peer-rated AV Preeminent by Martindale-Hubbell, the worldwide guide to lawyers. He is a frequent speaker and author on topics relevant to creditors’ rights and bankruptcy law. Thomas Hudson was a founding partner of the firm Hudson Cook, LLP and now serves the firm in an Of Counsel capacity. He has practiced consumer financial services law since 1973. He has focused his practice on matters relating to vehicle financing and leasing. He is the former CEO of CounselorLibrary.com, LLC, and is the senior editor of CARLAW, a monthly subscription service that reports legal developments in the auto finance and lease business. He is included in the 2019 Edition of The Best Lawyers in America in the practice area of financial services regulation law and named the Best Lawyers2015 Baltimore Financial Services Regulation Law “Lawyer of the Year.” He is a past president of the American College of Consumer Financial Services Lawyers and in 2009 was presented with that organization’s Lifetime Achievement Award. In a 29-year automotive career, Joey Imparato has helped hundreds of BHPH, franchised and independent dealers adapt their used vehicle operations to meet the challenges of today’s more competitive, Internet-driven and volatile market. As one of vAuto founder Dale Pollak’s first hires, Joey teaches dealers how to acquire, merchandise, price and retail used vehicles to increase inventory turns, sales volumes and profitability. Joey’s role today at Cox Automotive as national sales manager, Independent Dealer Development, provides specialized insights that focuses on Independent dealers. Joey helps Independent dealers make better, faster and more profit-focused decisions by tying market data and technology into their inventory management processes. Joey is based in North Port, Florida.

Jeff Ingram received a Bachelor of Science degree in applied mathematics and computer science from the Massachusetts Institute of Technology in Cambridge, Massachusetts, in 1987. He received his J.D. degree (Magna Cum Laude) from the Cumberland School of Law in Birmingham, Alabama, in 1992. While at the Cumberland School of Law he served as an editor of the Cumberland Law Review. Mr. Ingram is licensed to practice law in Alabama, Mississippi and Tennessee and is a member in good standing of the 5th, 6th and 11th United States Circuit Courts of Appeal, the United States District Courts for the Eastern District of Tennessee, the United States District Courts for the Northern and Southern Districts of Mississippi and the United States District Courts for the Northern, Middle and Southern Districts of Alabama. Mr. Ingram has made presentations to National Independent Automobile Dealers Association, the Automobile Dealers Association of Alabama, the Alabama Independent Automobile Dealers Association and the National Association of Dealer Counsel. He has also served as a board member of the National Association of Dealer Counsel. He has also had articles published in the Cumberland Law Review, the Tennessee Bar Journal and the Defender. Donald Jasensky is founder and president of Automotive Personnel, LLC, an executive search firm working with automotive dealerships, BHPH and subprime automotive finance companies. He is also author of Finding, Recruiting and Keeping the Best Employees For Any Position and on the board of directors of the National Automotive Finance Association. Eric Johnson is a partner in Hudson Cook’s Oklahoma City office. He assists national and state banks, savings associations, credit unions, mortgage bankers, other licensed lenders, motor vehicles dealers and automotive finance companies in the development and maintenance of nationwide consumer mortgage and automobile finance programs; online motor vehicle sales programs; litigation funding programs; and electronic payment programs. Eric also assists DMS providers of documents and software with federal and state law compliance. He provides responses to regulator examinations, provides comments on proposed statutes and regulations to legislators and regulators, and assists financial services creditors with statutory and regulatory changes occasioned by the Dodd-Frank Act. Eric also assists financial services providers on e-commerce and information technology issues. Eric is listed in the 2019 edition of The Best Lawyers in America in the practice areas of banking and finance law, commercial litigation, financial services regulation law and litigation-banking & finance. Steve Jordan is CEO of NIADA. He was appointed as Executive Vice President of the NIADA on July 1, 2013 after serving as its Chief Operating Officer for two years and as CEO / Executive Director of the Florida Independent Automobile Dealers Association for the two years previous to that. As the chief executive, Steve is responsible for the day-to-day operations of the NIADA and serves as the president of the NIADA Services Board and the NIADA Foundation Board of Trustees. Steve is responsible for maintaining and expanding the association’s programs in governmental affairs, public relations, member services, association publications and coordinating activities with NIADA’s state affiliate organizations around the country.

2019 | Accelerate Your Success | CONVENTION GUIDE

Andy Koblenz is NADA’s executive vice president of Legal and Regulatory Affairs, which represents NADA and dealer interests before federal agencies, and general counsel. He supervises a staff of attorneys who specialize in franchise and state law, corporate law and federal regulatory affairs. Prior to his current position, Koblenz was vice president of NADA Industry Affairs. He also served as NADA’s executive director and special counsel for Industry Affairs for two years, representing the interests of franchised automobile dealers in policy, operational and other discussions with vehicle manufacturers. Before joining NADA, Koblenz served for five years as a senior attorney with the American Automobile Manufacturers Association. There, he advised the association on a variety of issue areas including sales, credit, leasing, and finance law, product safety and liability, intellectual property and benefits and taxation. David Lemmon worked with hundreds of independent dealers as an executive for AutoSweet, developing a passion for creating solutions for those partners. Most recently, he has formed Revolve Digital, in partnership with The Manning Agency, to provide a full service agency experience uniquely designed for independent dealers. He creates and executes full circle marketing strategies for his dealer partners and fulfills an often overlooked need in the space. As chief legal and compliance officer of Ignite Consulting Partners, Steve Levine helps independent car dealers and finance companies develop compliance and training initiatives, as well as provide guidance on best practices and a wide range of other matters. He has a diverse auto finance background of over 20 years, having served as general counsel of Regional Acceptance, a subsidiary of BB&T Bank, and AutoStar Solutions, a national Dealer Management System (DMS) and technology provider for independent auto dealers. He also served similar roles with Sigma Payments and SecureClose. He is a frequent contributor to industry publications and provides compliance and legal insight through his Twitter account @LawyerLevine. With more than 20 years of auto finance and commercial sales leadership experience, Lisa Mackie currently serves as NextGear Capital’s VP of Sales, where she is responsible for the strategic leadership, vision and execution of organizational sales efforts. Shane Marcum is Dominion Dealer Solution’s vice president of inventory services and solutions, having joined Dominion in 2010 as part of the Dominion Cross-Sell Report team. Shane came to Dominion after an extensive career in the automobile industry where he was a successful executive level manager in multiple top-performing Ford, Chevrolet, and Chrysler dealerships. In 2003, Shane was recognized as one of Ford Motor Company’s youngest single-point, franchised dealers in the Cincinnati region. Shane possesses a strong and expansive knowledge of automobile dealership fixed and variable operations, having been a Ford franchise dealer principal and previously managing topperforming automobile dealerships at every level.

Jesse Martin currently serves as the Sr. Vice President of Sales and Marketing for DealerCenter Dealer Management Solutions. DealerCenter is designed to help used car dealerships manage their operations more effectively and efficiently. Jesse works closely with industry partners and dealerships from across the country to deliver industry-leading innovations through strategic integration and collaboration. Jesse joined DealerCenter in 2012, bringing over 15 years of experience managing highperforming teams predominantly in the technology industry. In his role, Jesse applies his experience from various leadership roles while working at Fortune 50 and Fortune 500 companies, including Dell Computer and Advanced Micro Devices (AMD). Over the course of his career, Jesse has excelled at delivering results in sales, marketing, business/channel/partner development, operations, customer support, business process improvement/six sigma and P&L management. During his time with DealerCenter, Jesse has brought insightful perspective that has enabled DealerCenter to gain efficiencies and growth in many different areas of the business. He promotes a corporate culture that values delivering relevant and innovative products with an exceptional customer experience. Jesse earned a B.S. in Leadership and Management from Portland State University and a MBA degree from Pepperdine University. Kelly McNearney is Google’s senior automotive retail strategist, based in Los Angeles, Cali.. She helps automotive retailers on reaching in-market shoppers with the right message at the right time. She has conducted keynote addresses at Digital Dealer, DMSC, ALR, NADA, the Google Automotive Retail Summit, AIADA, JD Power and many OEM conferences. Prior to joining Google, Kelly spent 9 years at ESPN in customer marketing and sales. Kelly is a graduate of the University of Kansas with degrees in journalism and spanish. She is a thinkLA Person of the Year award winner and is the SoCal regional lead on GoogleServe, Google’s annual volunteerism initiative. She lives in Hermosa Beach, Cali., and is always looking for tips on interesting travel destinations. Sandy Moon NextGear Capital

In his current position as president, Mark Naiman has been with Absolute Resolutions Corp. (a national debt buyer) for almost 20 years. Beginning his ARC career as operations manager, Mark worked his way from vice president to chief operating officer and finally to President/CEO in 2014. Responsible for creating and driving the position of ARC within the industry, as well as developing opportunities for growth, diversification and advancement, Mark works closely with the chief compliance officer to ensure risk and relationship management with ARC clients. He has overseen all operational functions, including management of personnel, administration of policies, and supervision of the IS technology department. His experience with asset location, computer applications, design and advertising is key to the success of Absolute Resolutions Corp. Mark has been involved in the stratification of over 800 individual transactions, including the analysis behind the potential liquidation for over $20 billion in purchased accounts. During his tenure at ARC, Mark has diligently managed spending and cost analysis well below expected amounts, while staying ahead of the curve in the implementation of new technologies and cost saving innovations. Mark has extensive experience in numerous computer applications, programming languages, collection software and skiptracing databases. Mark is recognized nationally as an expert speaker on topics ranging from data security, operational best practices, historical industry analysis, encryption methodology, and relationship building. He was appointed to serve as a counsel member on the task force committee that implemented certification within DBA, a cornerstone of DBA’s compliance program. He was also a founding board member of the Certification Committee and continues to teach the introductory course for certification. A DBA certified receivables compliance professional, Mark was elected to the DBA board of directors in 2014, and after serving two terms as president, is currently still serving as the past president of the association.

CONVENTION GUIDE | Accelerate Your Success | 2019

Steve Nicholson is director of major dealer accounts at TradeRev. A business leader with over 20 years of experience building and developing high-performance teams for national and global organizations, Nicholson has built a reputation as one of the industry’s finest experts in sales operations, business development and project management. At TradeRev, Nicholson understands the importance of building strong business relationships by delivering personable and efficient services to better serve auto groups with multiple rooftops. Previously, Nicholson led the civil aerospace sales division for Rolls-Royce. There he helped create customer development sales approaches for proposed aftermarket products, resulting in numerous contracts and sales volumes throughout North America. Nicholson also has a love for the tactical side of business. During his time at ADESA, he oversaw industry micro- and macro-economic analysis while planning strategic initiatives. Nicholson received his MBA with honors from Butler University and also holds a BSc in finance from Illinois State University. Terry O’Loughlin is a columnist for P&A Magazine and has authored numerous articles in publications such as Consumer’s Digest and F&I Magazine during his 16 years prosecuting dealers with the Florida attorney general’s office and his 10 years as the director of compliance with Reynolds and Reynolds. Justin Osburn is a moderator, consultant and trainer for NIADA Dealer 20 Groups, offering more than a decade of experience in retail and Buy Here-Pay Here executive management. Over his career, he has served as a sales professional, finance director, sales manager, general manager, chief operations officer and owner/ partner. His formal education in organizational development and adult learning provides a solid foundation for leading dynamic retail 20 Groups, training and on-site consulting. Justin has served in the U.S. Army, been elected to multiple public offices and served on numerous private business boards. He is a published author, patent holder and speaker, and has completed the Walt Disney Executive Leadership Course. Lawson Owen is the founder and managing partner at Proactive Dealer Solutions, the largest independent business development consulting firm in North America. Lawson is a thought leader in lead and process management and has been inspiring management teams for over 20 years. He is a regular speaker at conferences and industry meetings for dealers, dealer groups, and manufacturers in the automotive, marine, and power sports industries. Lawson began his career in the automotive industry after leaving the Marine Corps, and quickly moved from salesperson to sales management, general manager, and then performance consultant, teaching and implementing effective lead and process management techniques for both variable and fixed operations. Lawson has helped to implement over 4,000 business development centers throughout the US and Canada.

Nick Peluso is president of Manheim Digital Marketplace. Peluso’s bold vision is defining the strategy for Manheim’s Digital Marketplace, a 24/7 omni-channel destination for buyers and sellers delivering unmatched value and solutions. In his role, Peluso enables the digital portfolio of brands including Manheim.com, Manheim Express, Simulcast, OVE and RMS Automotive’s global business to lead the market through artificial intelligence, technology and industry perspectives. His vision is enabling clients to conduct business effortlessly, while using the strength of Manheim and other Cox Automotive brands to enhance profitability. Under his leadership, the Manheim Marketplace achieved record growth across its U.S. digital channels in 2018 – surpassing two million digital transactions for the first time – affirming client demand for digital buying and selling options. A respected thought leader, Peluso is an industry veteran with over 30 years of experience, sought out regularly to speak at key events such as NRC/NAAA, CAR, NADA, and IARA. He has served as Manheim’s Digital Marketplace president since 2014 where he leads an executive team focused on accelerating portfolio management for clients through intelligent remarketing solutions and advanced data analytics. Through his leadership, Peluso fosters a strong collaborative culture, which he believes is fundamental to continued growth, engagement and expansion. Peluso joined Cox Automotive in 2000 and soon became senior vice president of customer management for Manheim with responsibility for commercial & dealer sales, marketing and Manheim Consulting before being named the president of RMS Automotive in 2014. Before Cox Automotive, Peluso spent 12 years in leadership positions with ADT Automotive, Inc., including vice president of sales and marketing. Peluso received the 2019 Bobit Industry Icon Award from the National Auto Auction Association (NAAA) and the International Automotive Remarketers Association (IARA) in recognition of his bold vision, technological innovation and dynamic leadership. Pete Petersen is the driving force behind identifying the opportunity within Facebook’s platform, the digital media space, and the automotive industry through Dealers United. By creating a digital driven and cutting-edge product, Pete has furthered Dealers United’s mission to help every auto dealer save time, cut costs, and sell more cars.

2019 | Accelerate Your Success | CONVENTION GUIDE

Shaun Petersen is the Senior Vice President of Legal and Government Affairs and General Counsel for the National Independent Automobile Dealers Association. In this role, he is General Counsel to the association and supervises all legislative and regulatory affairs. Shaun frequently interacts with members of the executive and legislative branches of both the federal and state governments on issues affecting the independent dealer. He is also responsible for the strategic engagement of NIADA’s political activities, including its political action committee. Prior to his position with NIADA, Mr. Petersen was a founding partner in a boutique law firm in Columbus, Ohio, representing businesses in matters related to state and federal consumer financial protection laws. He appeared on behalf of these clients before federal and state courts, federal agencies such as the Federal Trade Commission and Consumer Financial Protection Bureau, state Attorneys General and other regulators. Before entering private practice, Shaun was a Senior Deputy Attorney General and Chief of the Consumer Protection Section in the Ohio Attorney General’s Office. Shilpa Pope is a vision-driven, goal-focused manager with a proven history of innovation and achievement. With respect to new and used car dealerships, she has a deep understanding as a manager within the finance and insurance department, which has translated into being an award-winning leader focused on collaboration and business partnering to obtain results that include leveraged strategy, optimized financial performance, growth, and profit driven outcomes. Her areas of expertise include strategy, information analysis and interpretation, communications, business partnering, management of teams, project management, budget forecasting, report preparation, statutory and regulatory knowledge, business and internal accounting systems, application of ethics, and collaboration. Career accomplishments include the creation and execution of multimillion-dollar contracts and achieving a gross profit in excess of $6 million. During her long carreer working in large frontline car dealerships, she consistently attained platinum-level audit scores averaging 98 percent. She also drove profitability upward, resulting in accelerated gains in the amount of $2 million year-over-year. Throughout Shilpa’s 20-plus year career, she has established a reputation as a transformational leader who is driven by challenge, undeterred by obstacles, and committed to furthering standards of excellence. Her expertise encompasses all aspects of business development, administration, sales, customer service, dealership compliance, regulatory compliance, regulatory banking compliance, fraud prevention, mitigation of losses due to fraud/identity theft, and managerial expertise, from maximizing revenues to controlling costs, and to harnessing team strengths to improve companywide performance. Further, her ability to build consensus among team members and stakeholders to promote transparency and influence positive change has been repeatedly proven. Maggie Pugesek has trained thousands of people how to execute the right processes and handle calls effectively. She is an expert at call training and coaching, customer psychology and internet processes. As an owner of C&M Coaching, she has developed word tracks and processes that will help dealerships convert leads into customers. Brandon Reeves is a former Chrysler, Dodge, Jeep, Ram and Hyundai dealer. He currently owns and operates a pre-owned dealership in the metro Charlotte area. Al Sacko is the senior vice president of sales for the automotive division of AMT Warranty. Sacko joined AMT Warranty in 2014 thru its acquisition of OwnerGUARD Corporation, where he served as vice president of sales and marketing responsible for agent and corporate account acquisition. He has over 30 years of experience with finance and risk based products in the automotive and consumer finance industries. Sacko’s prior experience also includes a 5-year tenure at Warrantech Automotive as Senior Vice President of Sales and Warrantech International as Director of Sales.

Robert Sickles devotes his practice to complex litigation in state and federal courts throughout the country. While he has focused his practice on the defense of individual and class action consumer financial and regulatory matters, he has also represented builders and developers in construction disputes and privately owned businesses in commercial disputes. As part of his consumer finance practice, Sickles represents clients in all aspects of the automotive industry. He has served as counsel for more than 250 licensed motor vehicle dealerships in Florida alone. He also represents automotive dealers in Ohio and Georgia. Sickles’ dealership clients range from large publicly traded corporations to small closely held family dealerships. He also serves the automotive industry as a whole by acting as the outside general counsel to the Florida Independent Automobile Dealers Association. He has created law regarding dealer issues in various appellate courts in Florida and other states. Sickles’ consumer finance practice has also afforded him the opportunity to represent national banks and other lenders in numerous actions, including disputes relating to escrow practices of mortgage lenders, unfair lending practices and priority of lien issues. He also represents finance companies and lenders affiliated with the automotive industry and a substantial number of debt buyers and collection agencies. Sickles is a frequent writer and speaker on consumer finance issues and he is a regular presenter at automotive industry events. Sickles is an active member of various professional and community organizations. Kenneth Shilson, CPA, is president of Subprime Analytics, a consulting company that provides subprime portfolio analysis services. The firm also provides due diligence services for banks and financial institutions that provide capital to the subprime auto industry. Subprime Analytics utilizes state-of-the-art data mining and extraction technology in order to identify loss trends and areas for underwriting improvement. He is also the founder and past president of The National Alliance of Buy Here-Pay Here Dealers (NABD), the nation’s largest used car special interest group with more than 14,000 members. Ken has helped pioneer an IRS approved tax strategy for BHPH dealers regarding the use of a related finance company. He has authored numerous articles on accounting, tax and other matters related to the used car industry. In 2015 Ken was inducted into the NIADA Ring of Honor (Hall of Fame) for his contributions to the BHPH industry. Kimberly Skaggs is CEO of 50 State DMV, an out-of-state vehicle title and registration processor serving all states in the US. She brings a wealth of knowledge and expertise to the automotive industry and is a subject matter expert in the title and tag sector where she has focused her career for 15 years. Kimberly is the author of Vehicle Title Clerk Master Course: Everything You Need to Excel as A Title Clerk, a step-by-step guide for vehicle dealerships struggling to overcome title and registration obstacles. Her book is a resource for a complete education in title clerk processing. It enables faster turnaround times, reduced late transfer fees and penalties, and effective work arounds, all resulting in improved CSI scores. 50 State DMV also provides on-site title clerk training. Kimberly’s goal is to play an integral part in advancing the automotive industry by continuing to create clear and concise instructional materials and making them available to those that need it the most, saving dealerships frustration, time and money while enhancing the customer experience. Kevin Sullivan is a partner in Katz, Sapper & Miller’s tax services group. He has been in public accounting for 30 years and has been with the firm since 2000. With a strong background in analytical research and technical review of federal tax issues, Kevin utilizes his vast tax law knowledge to develop strategies to minimize tax liability and maximize savings for his clients. Kevin has performed extensive work on income tax issues relative to the typical two-entity, Buy Here-Pay Here structure and the discounting opportunities available with related finance companies. Additionally, he has significant experience working with reinsurance companies and consulting on appropriate structure. Kevin is a regular presenter on BHPH topics and a frequent contributor to articles related to tax issues that impact BHPH dealerships.

CONVENTION GUIDE | Accelerate Your Success | 2019

Jeffrey Tenenbaum is one of the nation’s leading nonprofit attorneys, and also is an accomplished author, lecturer, and commentator on nonprofit legal matters. As senior counsel in the Washington, DC office of the Lewis Baach Kaufmann Middlemiss PLLC law firm and head of the firm’s nonprofit law practice, Mr. Tenenbaum counsels his clients on the broad array of legal issues affecting charities, trade and professional associations, foundations, international NGOs, arts and cultural institutions, think tanks, and other nonprofit organizations, and regularly represents clients before Congress, federal and state regulatory agencies, and in connection with governmental investigations, enforcement actions, litigation, and in dealing with the media. He has extensive experience with a broad array of nonprofit legal issues, including tax and federal tax exemption, corporate governance, copyrights and trademarks, meeting, vendor, and other contracts, grants, fundraising regulation and commercial co-ventures, charitable gift restrictions, employment law and CEO employment contracts, antitrust, certification and standard-setting, mergers and joint ventures, chapters, subsidiaries, and affiliates, lobbying and political activity regulation, insurance, and international operations, among others. Mr. Tenenbaum is frequently called upon by major media outlets – in television, radio, print, and elsewhere – to provide commentary on news stories involving nonprofit legal issues and developments, and has served as an expert witness in several court cases on nonprofit legal matters. For 19 years, he practiced law at Venable LLP in Washington, DC; he was a partner and chaired its nonprofit practice for most of that time, served on the firm’s Board of Directors for many years, and cochaired the firm’s management review process in 2016. Mr. Tenenbaum started his career in the nonprofit community by serving as Legal Section manager at the American Society of Association Executives, following several years working on Capitol Hill as a legislative assistant. Mr. Tenenbaum was the 2006 recipient of the American Bar Association’s Outstanding Nonprofit Lawyer of the Year Award, and was an inaugural (2004) recipient of the Washington Business Journal’s Top Washington Lawyers Award. He has and continues to be one of only a handful of “Leading Lawyers” in the prestigious U.S. Legal 500 Notfor- Profit rankings for the last seven years (2012-18) and is one of only four lawyers in the U.S. Legal 500 Not-for- Profit “Hall of Fame.” He has received numerous other awards. Mr. Tenenbaum is the author of the book Association Tax Compliance Guide and a contributor to numerous ASAE books and other works.

2019 | Accelerate Your Success | CONVENTION GUIDE

Marty Valldejuli is from Matthews Motors Wilmington. He was raised in the car business with his father and dealership owner in Virginia Beach, before moving to Charleston, S.C., with his wife Kimberly of 11 years and two boys, Devin and David. Over the years he has worked in almost every department and role within dealerships, and is currently the eCommerce Director with Matthews Motors, a 3-store independent group out of North Carolina. He has been with Matthews Motors since 2011 and oversees all three stores, managing all digital marketing channels, from SEM to SEO, social media, reputation and website management. Marty works closely with the dealership’s vendors/partners building relationships and setting expectations for each store, allowing him to hold them accountable on every level. Marty’s passion and future is to strive to make the automotive space better for the dealer and the overall process for the consumer easier and faster.

Marshall Zoerner is president and trainer of Dealer Consultant Pro as well as co-owner and vice president of Freeman Motor Company. After 17 years of experience in selling, hiring, training, and growing a successful company, he launched Dealer Consultant Pro to reach independent dealers and “untangle the mess” in their dealership. Marshall consults with all sizes, from a one man, small business to a multiple-owner, large operation. Freeman Motor Company is a luxury European car dealership and service center, with locations in Portland and Salem, Oregon. Staying in the business helps with practical tools that he isn’t afraid to implement himself. Marshall has been involved in NIADA’s 20 Groups and is a 3-time CMD dealer.

George Verkamp is a 10-plus year ALLDATA/ AutoZone executive who is dedicated to helping automotive dealers maximize efficiency and increase profitability. Prior to AutoZone/ ALLDATA, George held various automotive industry leadership roles. George is a graduate of Hanover College in Hanover, Ind. Ingram Walters is a passionate entrepreneur and businessman who owns or operates companies focused in the Buy Here-Pay Here industry and real estate development. He and his wife Missy recently purchased a new car dealership, Bob Mayberry Hyundai, in the Charlotte, N.C., market. Known for his sense of humor, he has been the featured speaker at several national conventions and is often asked to serve as the Master of Ceremonies at charitable and political events. Ingram is a 1983 graduate of Monroe High School. He also has a B.S. in economics and B.A. in business administration from N.C. State University. Ingram and Missy have three children: Erin, Griffin and Will. Mike Waterman is senior vice president of sales at ACV Auctions. A 20-plus year veteran of the auto industry, Waterman brings deep experience in market development, hiring top sales talent and working with dealerships to enhance their wholesale process. Prior to his arrival at ACV Auctions, the leading dealer-to-dealer online wholesale platform, Michael most recently served in product and sales management roles at Dealersocket, Dealertrack, and ADESA after beginning his career managing dealerships. Michael has a proven track record when it comes to increasing productivity, reducing staff turnover and engineering cost-saving solutions for business problems. He’s also built quality sales and support teams that exceed sales goals while maintaining industryleading client retention performance. Sean Welsh is the CEO and co-founder of Car Biz Done Better, a vendor agnostic, dealer advocate whose sole purpose is to work with dealers to understand their digital marketing while avoiding waste and overspending. After 20 years working retail, with an OEM and as an independent digital consultant, Sean is uniquely qualified to act as a digital resource, advocate and partner for his clients. Sean’s goal is to provide his clients with the confidence to make informed decisions about their digital marketing in this world of digital uncertainty and big data. David J. Wiggins, CPA, CFE, is a tax principal at CliftonLarsonAllen LLP, specializing in dealership taxation and consulting. He has a keen understanding of the challenges that small and medium size businesses face every day. Dave has extensive experience in planning and problem solving in many facets of today’s complex financial landscape. He has a Bachelor of Science in Business Administration from the University of Missouri - St. Louis. Tim Yalich is senior manager of product planning at Reynolds and Reynolds. He is responsible for the application and business development of F&I solutions including Menus, eContracting, and the docuPAD system. Prior to joining Reynolds in 2000, he was employed by a large automotive retail group in Virginia and Maryland for eight years supporting F&I operations and IT management. Tim is a graduate of Indiana University of Pennsylvania with a business degree in management information systems.

CONVENTION GUIDE | Accelerate Your Success | 2019

EXPO

2019 NIADA Exhibit Hall Schedule Tuesday, June 18

5:00 – 8:00 pm Expo Grand Opening Reception

Wednesday, June 19 11:00am – 3:00 pm Expo Hall Open *Lunch 11:30 am – 12:30 pm

Thursday, June 20 11:00 am – 2:00 pm Expo Hall Open *Lunch 11:30 am – 1:00 pm

Car Auction

ADESA will again host a live charity auction, featuring a 2016 Acura TLX TECH. See the car on display all week in the Expo Hall. Don’t miss the charity auction on Thursday, June 20 at 1:30 pm in the Expo Hall, within the Dealer’s Lounge. All proceeds will benefit the NIADA Foundation, promoting dealer education. This is a fantastic vehicle to sell on your lot or drive as your own. ADESA is a business unit of global vehicle remarketing and technology solutions provider, KAR Auction Services, Inc.

2019 | Accelerate Your Success | CONVENTION GUIDE

*Floorplan as of 5/22/2019 (subject to change).

CONVENTION GUIDE | Accelerate Your Success | 2019

2019 Exhibitor by Category Advertising/Marketing Big Time Advertising & Marketing............. 605 BirdEye..................................................... 636 Dealer Greeting Cards............................. 364 Dealer Spike ............................................ 250 Interactive Financial Marketing Group...... 105 LotLinx...................................................... 736 OfferUp..................................................... 537 Social Accel.............................................. 563 Sterling eMarketing................................... 432 Tax Refund Services Tax Max.................. 531 Wheelâ&#x20AC;&#x2122;s Automotive Dealer Supplies Inc..756 Auto Auctions ACV Auctions............................................ 407 ADESA...................................................... 323 Ally SmartAuction..................................... 427 BacklotCars.............................................. 269 BMW Group Direct................................... 328 CarMax Auctions...................................... 468 KAR Auctions Services ............................ 323 Manheim................................................... 108 Auto Parts/Service Department Equipment Suppliers Service Champ......................................... 125 Simple Tire............................................... 156 Auto Reconditioning Dr. ColorChip Corp................................... 434 High Tech Locksmiths............................... 323 Omnique Shop Management Software.... 452 Rapid Recon............................................. 549 Automotive Industry Associations National Auto Auction Association............ 512 Remarketing By Element.......................... 152 Banking, Finance & Financial Planning AFC.......................................................... 323 AGORA Data, Inc..................................... 637 CAR Financial Services, Inc..................... 617 CarZing......................................................118 CLA........................................................... 463 EasyPay Finance...................................... 127 Glenview Finance..................................... 503 Home Loan Investment Bank................... 513 LHPH Capital............................................ 555 Lobel Financial......................................... 741 MidAtlantic Finance Company.................. 253 Nationwide Acceptance LLC..................... 256 Nicholas Financial Inc............................... 121 Park National Bank................................... 247 Pacific Western Bank............................... 454 Peachtree Planning.................................. 455 PrimaLend Capital.................................... 235 Professional Financial Services................ 552 SDA, INC.................................................. 613 SGC Accounting....................................... 615 Spartan Financial Partners....................... 229 Texas Capital Bank................................... 465 Texas Dealer Solutions............................. 568 United Acceptance, Inc............................. 334 Westlake Financial Services..................... 139 Wise F&I LLC........................................... 740

BHPH Underwriting and Scoring AutoZoom................................................. 352 Neo........................................................... 554 Computer & Internet Services Autoniq..................................................... 323 Auto Search Technologies........................ 132 Car-Part.com............................................ 150 Podium..................................................... 523 Consumer Credit Information 700Credit.................................................. 413 Credit Bureau Connection........................ 708 CRM Inside Sales Software AutoRaptor CRM...................................... 556 CDK Global............................................... 645 DealerPeak............................................... 623 Selly Automotive....................................... 356 Dealer Management Software ABCoA / Deal Pack................................... 363 AFS Dealers, LLC..................................... 557 Auto Master Systems............................... 244 AutoManager, Inc..................................... 357 AutoMatrix Dealer Software...................... 535 Autosoft, Inc.............................................. 351 DealerDOCX............................................. 748 DealerSocket............................................ 339 Dealertrack............................................... 108 Frazer Computing..................................... 209 Wayne Reaves Software and Websites... 601 Weave...................................................... 655 Digital Marketing Services AutoManager, Inc..................................... 357 AutoSweet................................................ 355 CarGurus.................................................. 124 ConditionReports.Com............................. 149 eBay......................................................... 245 SpinCar..................................................... 131 Tapclassifieds........................................... 633 V12Software............................................. 367 Forms & Supplies Reynolds and Reynolds............................ 609 Wholesale Forms, Inc............................... 157 GPS Tracking & Recovery Advantage GPS by Procon Analytics....... 505 American Recovery Association............... 714 CalAmp..................................................... 252 Eagle Group XX........................................ 469 GoldStar by Spireon................................. 423 iGotcha GPS............................................. 254 IkonGPS................................................... 456 IMETRIK................................................... 239 Ituran USA Inc.......................................... 532 Lender Systems........................................ 265 OnStar...................................................... 128 PassTime GPS......................................... 303 Patriot Automotive Consulting.................. 145 Sarekon.................................................... 657 STARS GPS............................................. 225 SVR Tracking............................................ 651

2019 | Accelerate Your Success | CONVENTION GUIDE

Insurance Services American Risk Services............................ 257 Berkshire Risk Services............................ 151 Buckeye Dealership Consulting................ 237 Collateral Protection Insurance................ 545 Cosurance Solutions................................ 565 Northland IADA......................................... 154 PTS Financial Services............................ 562 QuotePro.................................................. 545 Single Interest Insurance, Inc................... 650 Verifacto.................................................... 635 Williams and Stazzone Insurance............ 335

Payment Processing/Merchant Services Solutions Carpay...................................................... 603 EPX.......................................................... 569 OpenEdge................................................ 649 PayJunction.............................................. 638 PaymentVision.......................................... 631 PayNearMe MT, Inc.................................. 653 REPAY...................................................... 545 TSYS........................................................ 634 BlytzPay ................................................... 451 Xpress-pay............................................... 466

Lead Generation KwickConnect........................................... 739 Letgo........................................................ 234 TrueCar.................................................... 313

Regulatory Compliance ComplyNet, LLC....................................... 134

Legal Services CounselorLibrary.com/Hudson Cook, LLP... 663

Rental & Leasing Services HyreCar Inc.............................................. 228 Priceless/ NP AutoGroup.......................... 661 U-Save Car & Truck Rental...................... 608

Market Guides Black Book................................................ 233 J.D. Power................................................ 526

Tax Services HHM CPAs............................................... 467 Katz, Sapper & Miller................................ 553

Online Vehicle Service Dealertrack............................................... 108 Drivably..................................................... 144 Mobility..................................................... 648 NextGear Capital...................................... 108 vAuto........................................................ 108

Training & Education Providers C&M Coaching......................................... 155 Ignite Consulting Partners........................ 527

Other ALLDATA.................................................. 417 Alliance Inspection Management.............. 148 Auto Data Direct, Inc................................ 501 Auto Remarketing..................................... 727 Broadly..................................................... 530 Byrider Franchising................................... 626 Calldrip..................................................... 528 Chetu Inc.................................................. 368 Cooper Tire & Rubber Co......................... 515 CoreLogic................................................. 652 DealerPhones by Clarity........................... 230 Deluxe...................................................... 267 HBK CPAs & Consultants......................... 564 Infinity Massage Chairs............................ 509 MicroBilt.................................................... 600 RouteOne LLC.......................................... 656 RSM US LLP............................................ 365 SecureClose............................................. 457 Snapcell Inc.............................................. 126 TransUnion............................................... 332 U-Haul Fleet Remarketing........................ 248 Uber for Business..................................... 639 Used Car News........................................ 760 Warrantech-NIADA CPO.......................... 217 Zipwhip..................................................... 464

Vehicle History Information CARFAX................................................... 207 Experian Automotive................................. 632 Solera....................................................... 403 Vehicle Inventory Management Solutions 1Micro Key Management.......................... 153 Auction123................................................ 607 DealerCenter.............................................118 Dealertrack............................................... 108 Dominion Dealer Solutions....................... 439 NextGear Capital...................................... 108 KeyVault................................................... 353 vAuto........................................................ 108 Vehicle Transport Proficient Auto Transport.......................... 369 Video Messaging Platform CarFilm LLC............................................. 263 Warranties & Service Contracts AGWS....................................................... 712 ASC Warranty........................................... 226 Assurant Resource Automotive/First Extended....627 Assured Vehicle Protection, Inc................ 348 AUL Corp.................................................. 662 C Berman Associates............................... 453 CARS Protection Plus.............................. 614 Freedom Warranty.................................... 612 Portfolio.................................................... 431 Preferred Dealer Solutions....................... 255 ProGuard Warranty Inc............................. 336 PWI........................................................... 323

CONVENTION GUIDE | Accelerate Your Success | 2019

2019 Exhibitor Directory 1Micro Key Management..................................153 Jamie Crum jamie.crum@1micro.net 902 S Pine St, Waconia, MN 55387 612-968-5174 www.1micro.com Secure, efficient, and automated key management for your vehicles. Cloud -based structure with over 65 integrations across the automotive industry! 700Credit.............................................................413 Brittany Green bgreen@700credit.com 31440 Northwestern Highway, STE 250 Farmington Hills, MI 48334 313-749-0094 www.700Credit.com 700Credit is the automotive industry leader in delivering the most robust, bureau-inclusive credit, compliance, prescreen and consumer prequalification solutions on the market today. We offer powerful yet simple access to all of the information you need about your customers so you can make the right funding decisions, while keeping a close eye on compliance. ABCoA / Deal Pack.............................................363 Jillian Palmer jpalmer@abcoa.com 11242 Alumni Way Jacksonville, FL 32246 800-526-5832 ABCoA is complete software solutions for the used car dealerships & finance companies. Deal Pack is a complete management software offering integrated payment portal, CRM, sales, leasing, finance, & service/parts. Deal Pack handles Buy HerePay Here, Lease Here-Pay Here, retail, leasing, floor planning, & wholesale deals with real-time accounting & consolidated financials for multiplebranch operations. ACV Auctions......................................................407 Jesse Ball jesse@acvauctions.com 640 Ellicott St #321, Buffalo, NY 14203 716-983-7906 ACVAuctions.com ACV Auctions saves money, extends your network of dealers and streamlines the wholesale process so you have more time for customers. It is designed to ensure there are NO surprises through our impartial, comprehensive condition reports. Our full-service platform includes payments, titles, transportation, and arbitration. Sign-up is quick, painless and FREE.

ADESA.................................................................323 Doug Hadden doug.hadden@adesa.com 949-751-9961 adesa.com ADESA provides vehicle auction and remarketing services throughout North America—serving commercial and dealer customers, including vehicle manufacturers and their finance companies, banks, credit unions, rental agencies and fleet management companies. ADESA touches virtually every stage of the used-vehicle lifecycle, with online sales and 70+ physical locations, reconditioning and logistics. Advantage GPS by Procon Analytics.............505 Corinna Tutor ctutor@proconanalytics.com 17361 Armstrong Avenue, Irvine, CA 92614 (+1) 800-553-7031 AdvantageGPS.com Advantage GPS provides vehicle finance companies with the most-advanced GPS tracking products and services. Our fully interactive dashboard uses artificial intelligence to monitor, categorize and analyze data to assist you in managing and mitigating risks. Our hardware is 100% 4G LTE (since 2017) and includes wire-free GPS tracking devices. AFC.......................................................................323 Stephanie Freeman stephanie.freeman@autofinance.com 13085 Hamilton Crossing Blvd Carmel, Indiana 46032 888-335-6675 autofinance.com AFC provides independent used vehicle dealers with liquidity, bandwidth, industry expertise, credibility and inventory sourcing. AFC’s hybrid approach combines local personnel in branch locations and a robust suite of online and digital solutions to serve dealers’ business needs. AFS Dealers, LLC...............................................557 Bill Elizondo bill@afsdealers.com 7 Nottingham Ln, Rogers, AR 72758 941-270-4377 BHPH/LHPH Software, Training & Consulting AGORA Data, Inc................................................637 Steve Burke steve.burke@agoradata.com 700 West Arkansas Lane Arlington, TX 76013 682-777-2003 www.agoradata.com Cutting edge auto loan marketplace providing liquidity to the dealer community.

2019 | Accelerate Your Success | CONVENTION GUIDE

AGWS...................................................................712 Ruth Maloy rmaloy@agwsinc.com 4450 Weaver Parkway Warrenville, IL 60555 16303864257 www.agwsinc.com At American Guardian Warranty Services, Inc. (AGWS), we believe the long-term relationships we’ve built with our agent and dealer partners and our customers are the most valuable assets we have. We strive to build lasting partnerships with our agents and dealers by offering an unmatched system of service for our customers. ALLDATA.............................................................417 Diane Flood diane.flood@alldata.com Alliance Inspection Management....................148 Nancy Tortora ntortora@aiminspections.com 330 Golden Shore, Suite 400 Long Beach, CA 90802 562-308-2389 AiM is an independent, customer focused, national vehicle inspection partnership that combines advanced technology with deep industry experience to provide a unique, trustworthy bridge between buyers and sellers. AiM – Trusted inspections. Innovative Solutions. Ally SmartAuction..............................................427 David McCarthy david.mccarthy@ally.com 500 Woodward Ave., 15th Floor Detroit, MI 48226 313-656-6609 SmartAuction is an industry leading daily online auction open to eligible dealers of all brands, including franchise and independent dealers. Dealers have purchased over 6 million vehicles on SmartAuction from a variety of consignors. American Recovery Association.....................714 Les McCook les@americanrecoveryassn.org 1400 Corporate Dr., Ste 175 Irving, TX 75038 972-755-4755 repo.org Largest organization of professional repossession and remarketing specialists. American Risk Services....................................257 Kirk Saunders ksaunders@AmericanRiskServices.com 1130 Congress Ave. Cinicinnati, OH 45246 877-313-7301 www.AmericanRiskServices.com American Risk Services is a leading provider of insurance solutions to the auto finance industry. We specialize in Collateral Protection Insurance, vendors single interest insurance, and temporary auto protection. These products enable the lender, lessor, and dealer to manage risk and generate revenue with a strong focus on compliance, systems automation, and proven best practices.

ASC WARRANTY................................................226 Terry Small terry.small@ascwarranty.com 1793 HWY 201 N Mountain Home, AR 72653 800-264-5090 For over 30 years ASC WARRANTY has provided unmatched service, competitive pricing and PROFIT sharing programs tailored to fit the individual needs of your dealership. Assurant Resource Automotive/First Extended. ............................................................627 Margaret Nagle margaret.nagle@assurant.com 175 W Jackson, Chicago, IL 60604 312-356-3010 assurant.com We create solutions to improve the bottom-line for agents and dealers. Our dealer obligor program offers dealers a process for establishing their own service and maintenance program. With our wide range of participation and reinsurance options, opportunities for interactive training and support, and access to innovative products like Assurant’s Pocket Drive, we can help your dealers achieve their goals. Assured Vehicle Protection..............................348 Kirk Lauritsen kirk@avpadmin.com 6300 Glenwood St., Suite 200 Mission, KS 66202 913-396-5480 AVP has 17 years of experience in reinsurance company formation and administration. AVP reinsurance companies have the proper formation, accounting and compliance required in today’s business environment. AVP products include, limited warranties, vehicle service contracts, debt cancellation contracts, GAP waivers and collateral protection insurance, designed for the BHPH dealer. Auction123..........................................................607 John Schuldt John.Schuldt@arinet.com 2873 Executive Park Drive Weston, FL 33331 888-514-0123 Auction123 is launching the most comprehensive responsive website packages, offering awardwinning inventory management and online marketing solutions to independent auto dealers. We provide fully automated tools to marketing your inventory on Facebook Marketplace, Craigslist, eBay, and over 400 online sites. AUL Corp.............................................................662 Samantha Gonzalez samantha.gonzalez@aulcorp.com 1250 Main St. Suite 300 Napa, CA 94559 800-826-3207 www.aulcorp.com AUL founded the Original Any Year-Any Mileage ® service contract in the industry nearly 3 decades ago, and we continue to fulfill our mission in providing leadership for this industry. AUL’s mission is to be the premier national service contract administrator, as measured by any quantifiable business activity.

CONVENTION GUIDE | Accelerate Your Success | 2019

Auto Data Direct, Inc..........................................501 Roxanne Decker marketing@add123.com 1830 East Park Avenue Suite 1 Tallahassee, FL 32301 850-877-8804 ADD offers web-based tools to expedite and simplify business processes, including electronic lien and title (ELT) services, DMV123 real-time motor vehicle inquiries in 30-plus states, and national title check reports with theft data. Auto Master Systems, Inc.................................244 Katelyn Hoppel Katelyn@auto-master.com 9819 Whithorn Dr., Houston, TX 77095 855-992-9913 Auto Master Systems provides a complete BHPH software solution for all business models including stand-alone dealerships, direct and indirect lenders, related finance companies, and LHPH. Auto Remarketing..............................................727 Steve Leslie s.leslie@cherokeemediagroup.com Auto Search Technologies...............................132 Chris Jackson chris@autosearchtech.com Las Vegas, NV 89146 888-750-6845 AutoManager......................................................357 Mark Garland Mark.Garland@automanager.com 7301 Topanga Canyon Blvd., Suite 200 Canoga Park, CA 91303 800-300-2808 www.AutoManager.com AutoManager, Inc. is a leading provider of dealer management software that includes DeskManager, WebManager, and Automotive CRM. For over 30 years AutoManager has been creating applications that are scalable, affordable, cutting-edge, simple, and comprise all the features a dealer needs to succeed. AutoMatrix Dealer Software..............................535 Gabriela Farahmand gaby@automatrix.com 21025 Northwest 2nd Ave Miami Gardens, FL 33169 954-228-8595 AutoMatrix offers an end-to-end dealer management software solution designed exclusively for the independent used car dealer and Buy Here-Pay Here dealers. AutoMatrix DMS solves your dealership everyday problems and allows you to operate more efficiently while saving time and money. Autoniq................................................................323 Kathi Fulton Kathi.Fulton@autoniq.com 317-249-4626 autoniq.com Autoniq provides convenient access in one application to industry-leading pricing guides and market reports, seamlessly integrated with all major vehicle history providers. Customers can scan VINs with a fast and accurate VIN scanner, browse available auction inventory for nearly 400 auctions and search for vehicles from mobile or desktop.

AutoRaptor..........................................................556 Howard Leavitt Howard@autoraptor.com 144 Westminster Street Providence, RI 02903 401-421-6533 www.autoraptor.com AutoRaptor CRM gives dealers features like automated action plans, texting, license scanner, activity reports, and integrations with DMS and inventory providers to improve their sales team’s effectiveness and to focus on high probability leads. Our support team is one of the best in the industry, providing dealers with an added value they didn’t even realize they needed! Autosoft...............................................................351 Amy Gibbs agibbs@autosoftdms.com 61 Executive Ct. West Middlesex, PA 16159 888-522-2857 www.AutosoftIndependentSolutions.com Autosoft provides high-impact performance software to independent car dealers. With over 30 years of experience, Autosoft focuses on developing easy to use, reliable, and affordable products that succeed in the marketplace. Autosoft offers complete sales and F&I, inventory and customer management, fixed operations, accounting, and website solutions in one flexible modern platform. To learn more, call 888-522-2857. AutoSweet...........................................................355 Kevin Hill kevin.hill@autosweet.com 3240 W. Henderson Rd Ste C Columbus, OH 43220 614-448-9089 AutoSweet is a digital marketing firm specializing in solutions for independent dealers to affordably get their inventory to market on Craigslist, Facebook, letgo, Marketplace, and more. Autotrader...........................................................108 3003 Summit Blvd NE, Atlanta, GA 30319 1-866-288-6872 (1-866-AUTOTRADER) cssr@autotrader.com autotrader.com As the foremost authority on automotive consumer insights and expert in online and mobile marketing, Autotrader makes the car shopping experience easy and fun for today’s empowered consumer looking to find or sell the perfect new, used or Certified PreOwned car. Using technology, shopper insights and local market guidance, Autotrader’s comprehensive marketing solutions helps dealers to personalized digital marketing strategies that grow brand, drive traffic and connect the online and in-store shopping experience. Autotrader is a Cox Automotive brand. AutoZoom............................................................352 Scott Carlson scottcarlson@autozoom.com 9001 Airport Freeway Suite North Richland Hills, TX 76180 817-991-2652

2019 | Accelerate Your Success | CONVENTION GUIDE

BacklotCars.........................................................269 Nathan Sterner nathan@backlotcars.com 1712 Main Street Kansas City, MS 64108 612-751-2037 BacklotCars.com Online marketplace to buy fresh trades from new car stores, all inspected and guaranteed. We also offer full-service transportation and inventory financing. Berkshire Risk Services....................................151 Bob Henderson bhenderson@berkshirerisk.com 7400 W. 132nd Street, Suite 200 Overland Park, KS 66213 913-433-7028 www.berkshirerisk.com Berkshire Risk Services delivers insurance tracking, collateral protection insurance and vendor single interest insurance for the BHPH/LHPH and independent auto finance industry. Big Time Advertising & Marketing...................605 Terry MacCauley terry@gowithbigtime.com 732 Crown Industrial Ct, Suite N Chesterfield, MS 63005 636-614-4151 Big Time Advertising is emerging as a national leader in digital marketing strategies and execution for independently owned dealerships that desire OEM quality, expertise, and results. Bottom line: clicks don’t sell cars, dealers do. Let Big Time Advertising show you how we are helping dealers thrive in a competitive market. BirdEye................................................................636 Danielle Palamara danielle.palamara@birdeye.com 250 Cambridge Ave. Suite 103 Palo Alto, CA 94306 1-800-561-3357 BirdEye is the all-in-one customer experience platform that reimagines the way customer feedback is used. Over 40,000-plus businesses trust BirdEye to give them visibility and control over their customer reviews from all channels. With the BirdEye platform, it’s easy to get more feedback, more insights, and more loyal customers. Black Book..........................................................233 Kim Breidenbach kbreidenbach@blackbook.com Lawrenceville, GA 30043 (+1) 800-554-1026 BlytzPay...............................................................451 Jill Chapman jill@blytzpay.com 3300 N Running Creek Way Ste G200 Lehi, UT 84043 855-259-8900 We provide solutions that allow customers to communicate and pay via text interaction. BlytzPay is as easy as TEXT. PAY. DONE. Our text-to-pay solution makes billing and communication simple, streamlined, and secure, while providing flexibility to pay by card, check, or cash.

BMW Group Direct.............................................328 Neil Pace neil.pace@goodmediaideas.com 5550 Britton Parkway Hilliard, OH 43026 614-832-3826 BMWGroupDirect.com BMWGroupDirect.com is your first lane to access and purchase off-lease BMW, MINI, and RollsRoyce inventory. With new inventory on the site every day, high AutoGrades, high MSRPs, and low prices, you’re sure to find the right inventory for your lot. Stop by booth 328 to learn how to source this sought-after inventory directly from your laptop. Broadly................................................................530 Kevin Hunt kevinhunt@broadly.com Buckeye Dealership Consulting......................237 A.J. Johnson ajohnson@corpbdc.com 100 Marwood Circle Boardman, OH 44512 330-726-9030 www.corpbdc.com Reinsurance management & F&I products, including warranties, VSC, GAP, and creditor placed insurance. Byrider Franchising...........................................626 Jack Humbert jackh@byrider.com 12802 Hamilton Crossing Blvd Carmel, IN 46032 317-249-3000 Byrider Franchising is the largest BuyHhere-Pay Here franchise opportunity in America. Founded in 1989 and based in Carmel, Indiana, Byrider’s franchise strategy is around unprecedented support and value to expand nationwide footprint with superior brand recognition. C Berman Associates........................................453 Keith Rubin keithrubin78@gmail.com 6712 Washington Ave, Suite 102 Egg Harbor TWP, NJ 08234 732-228-0884 Our agency is comprised of happy, fun people. The goal is to make you and your dealership more money while making your customers happy. Spending time with anyone from our firm is a unique experience as we love what we do, while operating in the cut throat automotive industry. C&M Coaching....................................................155 Maggie Pugesek Maggie@candmcoaching.com 1508 Broadway St Pella, IA 50219 877-900-9461 www.candmcoaching.com C&M Coaching provides call training & coaching for a wide variety of departments such as sales, BDC, collections and service. Our training is customized to fit your needs and help you reach your goals. We also provide call tracking & recording services.

CONVENTION GUIDE | Accelerate Your Success | 2019

CalAmp................................................................252 Heidi Valdovinos hvaldovinos@calamp.com 15635 Alton Parkway Suite 250 Irvine, CA 92647 888-322-5267 www.calamp.com CalAmp (Nasdaq: CAMP) is a technology solutions pioneer transforming the global connected economy. Our software applications, scalable cloud services and intelligent devices collect and assess businesscritical data from mobile assets, cargo, companies and cities. We power autonomous IoT interaction, facilitate efficient decision making, optimize resource utilization and improve road safety. Calldrip.................................................................528 Ashley Killam billing@calldrip.com 1466 N Hwy 89 Suite 200 Farmington, UT 84025 801-979-6205 www.calldrip.com Calldrip works for any company that has an online presence and wants to convert more leads. Your customers’ peak moment of interest is when they’re interacting with your website and submitting for more info. Be the first business to contact a lead to increase your conversions 238%, all with Calldrip’s Rapid Response. CAR FINANCIAL SERVICES, INC....................617 Justin Bannister JUSTIN.BANNISTER@CARFINANCIAL.COM 5 Concourse Pkwy, Suite 300 Atlanta, GA 30328 1-877-570-8857 CAR Financial is dedicated to serving the individual needs of automotive dealers and automotive nonprime financial organizations like yours. With more than 25 years of proven experience behind us, you can be sure CAR Financial will be here for your business, providing a stable source of funding and reliable service today and tomorrow. CarDog.................................................................623 Samantha Geck sgeck@dealerpeak.com PO Box 25626, Portland, OR 97298 503-274-8031 dealerpeak.com Automotive CRM / Websites /Desking /Inventory Management CARFAX...............................................................207 Rick Brennan rickbrennan@carfax.com 5860 Trinity Parkway Centreville, VA 20120 703-934-2664 CARFAX.com CARFAX, a unit of IHS Markit (Nasdaq: INFO), helps dealers acquire, advertise, retail and service used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides innovative dealer solutions like CARFAX Used Car Listings, myCARFAX, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ that help dealers drive consumer confidence.

CarFilm................................................................263 Sean Weaver sean@carfilmapp.com 159 Crocker Park Blvd, Suite 400 Westlake, OH 44145 855-227-3456 www.carfilmapp.com CarFilm is a software-based application that enables your team to send personalized videos to customers and prospective clients. CarGurus.............................................................124 Nicole Bachand nbachand@cargurus.com 2 Canal Park, 4th Floor Cambridge, MA 02141 888-440-6679 cargurus.com Founded in 2006, CarGurus (Nasdaq: CARG) is a global, online automotive marketplace connecting buyers and sellers of new and used cars. The company uses proprietary technology, search algorithms, and data analytics to bring trust and transparency to the automotive search experience and help users find great deals from top-rated dealers. CarMax Auctions................................................468 Amanda Sellers Amanda_c_sellers@carmax.com 12800 Tuckahoe Creek Parkway Richmond, VA 23238 (+1)888-804-6604 carmaxauctions.com CarMax Auctions is a dealer-only auction with a 97-100% sales rate. CarMax owned inventory with conditions clearly marked. 75-plus auctions nationwide and growing. Car-Part.com.......................................................150 Stephanie Magee tradeshows@car-part.com 1980 Highland Pike, Ft. Wright, KY 41017 859-654-0850 www.CarPartPro.com CarPartPro.com, by Car-Part.com, is an online marketplace used by over 60,000 professional repairers and appraisers to source recycled, aftermarket (NFS and CAPA), and other parts. Our Integrated Car Part Pro (iPro) workflow allows write back of parts, including assemblies, part type, price, and dealer information into leading estimating systems. Carpay..................................................................603 Brandon Cavalier brandon@carpay.com 1600 Main Street, Venice, CA 90291 877-388-4265 www.carpay.com Give your BHPH customers their own online accounts to manage their car loan.

2019 | Accelerate Your Success | CONVENTION GUIDE

CARS Protection Plus, Inc................................614 Rick Tudor rick.tudor@carspp.com 4431 William Penn Hwy Suite 1 Murrysville, PA 15668 412-477-5610 www.carsprotectionplus.com Leading provider of Vehicle Service Contracts, specializing in high mileage, licensed to do business in all 50 states. CarZing................................................................118 www.carzing.com 888.669.8669 Our mission is to make car buying and auto financing quick, hassle-free and transparent. Instantly prequalify without affecting your credit score, select your dream car, customize your payment, secure your deal and drive your car home. CDK Global..........................................................645 Jessie Rosales jessie.rosales@cdk.com 1950 Hassell Hoffman Estates, IL 60169 847-397-1700 CDK Global is a leading global provider of dealership management solutions. Focused on enabling end-toend automotive commerce, CDK solutions automate and integrate all parts of the dealership and buying process. This includes CDK’s most recent innovation – the Drive Flex DMS. For more information about CDK Drive Flex, visit cdkglobal.com/simple or call 1.888.424.6342. Chetu Inc.............................................................368 Jim Garlock Shows@chetu.com 10167 W. Sunrise Blvd Suite 200 Plantation, FL 33322 954-342-5676 Chetu is a leading custom software solutions provider for the dealership industry. Chetu’s team of experts develop custom Dealer Management Systems (DMS) integrated with software for accounting, collections management, Buy-HerePay-Here (BHPH), F&I platforms, inventory management, VIN decoders, FASB-IASB compliant lease management software, and more. For more information, please visit: https://www.chetu.com/ retail/dealerships.php CLA.......................................................................463 Haley Meye haley.meye@CLAconnect.com 600 Washington Ave. Suite 1800 St. Louis, MO 63101 314-925-4300 www.CLAconnect.com/dealerships CLA understands the day-to-day concerns that demand your attention, and will go beyond typical accounting and tax services to deliver innovative solutions to help your dealership grow.

Collateral Protection Insurance.......................545 Bill Murphy: (512-799-2886) Bob Burke: (800-366-0036) Matt Ruckel: (214-529-7624) Taylor Smith: (601-540-3178) CP Insurance has been providing Buy Here-Pay Here dealers a custom CPI program for over 20 years. “We Do CPI the best because we invented the program.” We would be proud to partner with you and help protect your collateral. CPIAI Your Collateral Protection Solution! ComplyNet...........................................................134 Adam Crowell adam.crowell@complynet.com 4700 Groveport Road Obetz, OH 43207 800.653.1869 www.complynet.com Founded in 1994, ComplyNet has emerged as an automotive industry leader in environmental health & safety, sales & finance, human resources, and cyber compliance management solutions in the automotive industry. ComplyNet combines on-site auditing services in combination with intuitive software to assist dealerships in achieving regulatory compliance goals, mitigating risks, and retaining talent. ConditionReports.Com.....................................149 Brian Schear brianschear@conditionreports.com 221 Main Street SuiteT Huntington Beach, CA 92648 949-558-2160 conditionreports.com Full Size HD photos and condition reports pushed to dealers’ websites. Automates the photo push process and provides online buyers with vehicle condition reports. Cooper Tire & Rubber Company.....................515 Adam Zickert ajzickert@coopertire.com 701 Lima Ave, Findlay, OH 45840 419-423-1321 www.coopertire.com As an American companysince 1914, our focus is on making quality tires that will perform well and last for thousands of miles. With more than a century in the tire industry, we know that tires matter and that is why you should count on Cooper. CoreLogic............................................................652 Kelly Nielsen knielsen@corelogic.com 40 Pacifica, Suite 900 Irvine, CA 92618 949-214-1000 www.corelogic.com CoreLogic (NYSE: CLGX) is a leading property information, analytics and solutions provider. The company’s combined public, contributory and proprietary data sources include over 4.5 billion records spanning more than 50 years. The company helps clients identify and manage growth opportunities, improve performance and mitigate risk. For more information visit www.corelogic.com.

CONVENTION GUIDE | Accelerate Your Success | 2019

Cosurance Solutions.........................................565 James Ballou jb4167@gmail.com 2725 Park Dr Suite D Clearwater, FL 33763 877-267-8726 www.cosurancesolutions.com Affordable, innovative health care solutions. CounselorLibrary.com/Hudson Cook, LLP....663 Marlene Locke mlocke@hudco.com 7037 Ridge Road, Ste. 300 Hanover, MD 21076 877-464-8326 www.counselorlibrary.com CounselorLibrary.com, an affiliate of Hudson Cook, LLP, offers a collection of legal tools for compliance professionals, covering every aspect of consumer credit finance and privacy law. CounselorLibrary.com includes CARLAW, state law databases Auto Indirect and Lease; PrivacyLaw, and the Spot Delivery newsletter. Credit Bureau Connection................................708 Jeff VanOrnam jeff@creditbureauconnection.com 575 E Locust ave Suite 103 Fresno, CA 93720 800-448-0183 CBC remains the leader in credit reports, compliance, and soft-pull solutions for dealers, lenders, brokers, and integrated partners in the automotive industry. CBC provides traditional & nontraditional credit report products along with soft-pull credit reports, web credit apps, and compliance services. Dealer Greeting Cards.......................................364 Larry Merriam larry_merriam@hotmail.com 477 Westway Rd Southport, CT 06890 203-981-5558 www.dealergreetingcards.com Sending out Thank You and Birthday Cards to customers. No contract or minimum. Fully accessible database. Dealer Spike........................................................250 Amanda Sheely amanda.sheely@dealerspike.com 26600 SW Parkway Ave, Suite 400 Building 60 Wilsonville, OR 97070 800-288-5917 As an industry leader in digital marketing strategy, Dealer Spike provides custom responsive websites and a suite of additional marketing services to accelerate online leads for your dealership. DealerCenter.......................................................118 Barry Lane blane@dealercenter.com Los Angeles, CA 90010 1-888-669-2669 www.dealercenter.com DealerCenter.com is an all-in-one, web based, Dealer Management System that allows the used car dealer full control over their sales, inventory & customer management, digital marketing, financing, credit bureau reports, book services and more.

DealerDOCX........................................................748 John Smith csmith@dealerdocx.com 770 Canning Parkway Victor, NY 14472 585-869-6040 www.dealerdocx.com DealerDOCX is your all-in-one, space-and-cost saving document solution that scans and stores all your paperwork in the cloud. We mine the business intelligence you need to unleash your full business potential. That mountain of deal jackets, those stacks of repair orders, all get turned into intelligent documents securely stored, readily available, and rich with insights. DealerPhones by Clarity...................................230 Julie Vogler juliev@clarityvoice.com 2 Corporate Drive, Ste 250 Southfield, MI 48076 248-327-4390 www.clarityvoice.com DealerPhones® by Clarity Voice replaces old phone company service, or DMS bundled service, with advanced VoIP communications. All the service of traditional phone lines - but modernized with the latest call handling features. DealerSocket.......................................................339 Shelly Del Rosario sdelrosario@dealersocket.com 7301 N State Highway 161, Suite 400 Irving, TX 75039 949-900-0300 www.dealersocket.com DealerSocket is a leading provider of software for the automotive industry, offering a suite of seamlessly integrated products to help dealers sell and service vehicles more profitably, while improving their customers’ experience. The suite of products includes CRM, digital marketing and websites, inventory management, and DMS. Dealertrack .........................................................108 1111 Marcus Avenue, Suite M04 Lake Success, NY 11042 888-518-5513 salesops@dealertrack.com Dealertrack.com Dealertrack is the leading provider of innovative technology to the automotive retail industry. Whether you’re a dealer, a lender, a manufacturer or a state agency, our unmatched product suite fosters efficiency through integration and enables growth-focused decision-making that yields measurable results. From our pioneering Digital Retailing tools—bridging the gap between the online and in-store experience—to our lender network (the largest in North America) Dealertrack is the only company helping enable the transformation of auto retailing. Dealertrack is a part of Cox Automotive. Deluxe..................................................................267 Andrew Isenberg andrew.isenberg@deluxe.com

2019 | Accelerate Your Success | CONVENTION GUIDE

Dominion Dealer Solutions...............................439 Charmaine Berina charmaine.berina@drivedominion.com 150 Granby St, Norfolk, VA 23510 757-351-8633 www.drivedominion.com Dominion Dealer Solutions improves dealers’ lives by developing advanced technologies including: reputation and social media management, responsive websites, digital advertising, SEO, SEM, multi-channel marketing, and custom market reports. Coupled with award-winning lead management, inventory merchandising, equity mining, customer relationship (CRM) and dealer management (DMS) solutions, Dominion redefines automotive retail by delivering first-class customer experiences for today’s automotive dealerships. Dr. ColorChip Corp.............................................434 Tony Pando tony@drcolorchip.com 1369 N. Killian Dr., Suite 1 Lake Park, FL 33403 561-845-6122 www.drcolorchip.com Commercial and Mobile Paint Chip Repair Systems Drivably................................................................144 Connor Hyde connor@drivably.com 3133 West Frye Ste. 101 Chandler, AZ 85226 385-227-1652 drivably.com Drivably’s platform provides the right inventory recommendations by leveraging your dealership data and artificial intelligence. In other words, Drivably saves you time, puts the right cars on your lot, and makes you more money. EAGLE GROUP XX............................................469 Ron Brown Rbrown2150@aol.com 2519 NW 23rd Street Suite 204 Oklahoma City, OK 73107 (+1)405-568-6775 www.eaglegroupxx.com Nationwide 20 Group of CFPB compliant and trained automobile repossession agents with both national and international abilities to locate, recover and liquidate your vehicles. EasyPay Finance................................................127 Elise Gilmore elise.gilmore@easypayfinance.com 1910 Palomar Point Way, STE. 101 Carlsbad, CA 92008 With more customers looking to buy now and pay later, providing payment options is a must. Built on 15 years of customer finance experience, EasyPay Finance meets the needs of auto repair dealers by providing a simple and affordable finance option.

eBay Motors........................................................245 Kevin Considine kconsidine@ebay.com 2025 Hamilton Ave San Jose, CA 95125 866-322-9227 ebay.com/dealers eBay Motors, the premium online marketplace for cars and trucks connecting millions of buyers and sellers who are passionate about their vehicles. To learn more, call 866-206-9555, email motorsinfo@ ebay.com or visit ebay.com/dealers. Electronic Payment Exchange.........................569 Hannah Ashor-Myrick hashor@nabancard.com 250 Stephenson Hwy. Troy, MI 48083 877-202-7001 EPX leads the payments industry through superior security, patented technologies, and exceptional service. We deliver next-generation solutions for traditional, mobile, and virtual payments to partners the world over. We even offer debt repayment and instant funds disbursement programs – all via straight-through processing on a unified and secure platform. For more information, visit http://www.epx. com. Experian Automotive.........................................632 DeAna Miller deana.miller@experian.com 475 Anton Blvd., Costa Mesa, CA 92626 224-698-8664 At Experian Automotive, we help OEMs and dealers to find, reach and retain profitable customers. We drive unique and remarkable results – and we can prove it to you. Visit ExperianAutomotive.com to learn how our hyper-local, omnichannel marketing, vehicle statistics, loyalty analytics, credit services and AutoCheck vehicle history, can help you dominate your markets. Frazer...................................................................209 Mike Kaye mikekaye@frazer.biz 6196 US Hwy 11, Canton, NY 13617 315-379-3520 frazer.com Dealer Management Software Freedom Warranty.............................................612 Alizabeth Atnip aatnip@freedomwarranty.com 117 Lee Parkway Dr Chattanooga, TN 37421 877-249-41876 www.freedomwarranty.com Glenview Finance...............................................503 John Donaldson Jdonaldson@glenviewfinance.com 13534 Plaza Rd Extension Charlotte, NC 28215 773-327-5183 GlenviewFinance.com Glenview Finance provides capital lines of credit to help BHPH dealers grow their portfolio. Its unique programs are designed to help dealers match cash flow from day one!

CONVENTION GUIDE | Accelerate Your Success | 2019

GoldStar...............................................................423 Brandi Pickett bpickett@spireon.com 16802 Aston St., Irvine, CA 92606 1-800-557-1449 www.spireon.com GoldStarTM is the leading GPS solution empowering subprime dealers and lenders with insightful data analytics to make financing vehicles easier, less risky, and more profitable. For Lenders, credit unions and BHPH dealers, GoldStar delivers tools for vehicle location, reference verification, easy recovery recourse, predictive default analytics, and payment collection. HBK CPAs & Consultants.................................564 Leigh Sayers lsayers@hbkcpa.com 6603 Summit Drive Canfield, OH 44406 330-758-8613 hbkcpa.com The HBK Dealership Group offers you the expertise and experience of a team of professionals, led by Rex Collins, a nationally-recognized industry leader who has worked with hundreds of dealers from coast-to-coast since 1987 on creative tax planning and operational issues, transaction support, and consulting to increase profitability, government regulatory compliance, valuation and growth opportunities. HHM CPAs...........................................................467 Kim Cooley kcooley@hhmcpas.com 1200 Market St Chattanooga, TN 37402 423-756-7771 www.hhmdealership.com The HHM Dealership Services Group is a team of CPAs and dealership advisors that provides exceptional accounting and tax services to automotive dealerships across the nation. We ensure your business performs at the highest level possible by providing you with services tailored to your specific needs. High Tech Locksmiths.......................................323 Michael Morales mike.morales@htlkeys.com 877-411-5397 hightechlocksmiths.com High Tech Locksmiths (HTL) serves used car dealers, franchise car dealers, car rental agencies, repo yards and auto auctions. HTL’s certified automotive locksmiths provide mobile, same-day, automotive locksmith services—saving customers time and money by cutting keys on-site and making vehicles ready to sell sooner. Home Loan Investment Bank...........................513 Brenda Greene bgreene@homeloanbank.com

HyreCar Inc.........................................................228 Reese Moulton marketing@hycar.com 355 S. Grand Ave, Los Angeles, CA 90071 888-688-6769 hyrecar.com HyreCar Inc. is a nationwide leader operating a carsharing marketplace for ridesharing via its proprietary technology platform. The company has established a leading presence in mobility as a service through individual vehicle owners, dealers and OEMs. By providing a unique opportunity through our safe, secure and reliable marketplace, HyreCar is transforming the industry by empowering all to profit from Mobility as a Service. Ignite Consulting Partners................................527 Stephen Levine steve.levine@ignitecp.com 301 Commerce Street Ft Worth, TX 76102 817-803-3143 www.ignitecp.com Ignite Consulting Partners provides compliance and operations training to BHPH and independent dealers and finance companies. Our unique methodology focuses on training and implementation and ensures that your personnel know how to operate effectively and identify and mitigate risk. iGotcha GPS.......................................................254 Chris Klub chrisk@callpasstech.com 4592 Ulmerton Rd. Clearwater, FL 33762 727-324-1395 www.callpassnow.com iGotcha GPS, powered by CallPass Tech, has been providing world class GPS solutions since 2007. Combining superior hardware, cloud based software applications and partnered with the country’s two largest network providers we offer unmatched collateral protection. Exceeding dealer and finance company expectations while increasing profits and protecting assets. IkonGPS...............................................................456 Antoinette Peters antoinette.peters@ikongps.com 1161 W. Corporate Dr Arlington, TX 76006 888-816-8050 IkonGPS is a telamatics supplier to the automotive industry. We currently offer GPS products to new and used automotive dealers, finance companies and more. Imetrik Global Inc...............................................239 Daniel Lemieux Daniel.Lemieux@Imetrik.com 740 Notre-Dame West Suite 1260 Montreal, Canada H3C 3X6 866-276-5382 GPS PROVIDER

2019 | Accelerate Your Success | CONVENTION GUIDE

Infinity Massage Chairs.....................................509 Miranda Lynch mlynch@infinitymassagechairs.com 72 Stard Rd, Seabrook, NH 03874 603-347-6003 www.infinitymassagechairs.com When you hear “massage chair,” you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Visit Infinity Massage Chairs at booth 509 to experience wellness. InterActive Financial Marketing Group...........105 Travis Weisleder travis@interactivefmg.com 1509 West Main Street Richmond, VA 23220 804-225-1880 www.interactivefmg.com IFMG is the leader in providing unique marketing services for the BHPH and independent dealers, offering finance leads, used car leads, complaint text messaging solutions, call center solutions, CRM, automated follow up and more. Since 1989 we have been helping dealers sell more cars! Ituran....................................................................532 Efrat Bogoslavsky info@ituranusa.com 1700 NW 64th Street Fort Lauderdale, FL 33309 954-484-3806 www.ituranusa.com We are a leader in GPS tracking since 1995, providing reliability and superior 24/7 customer service, emergency & technical support. Ownership of the hardware and software solution allows us to provide a unique solution including Multi-Linked GPS,Crash Sensor, etc. DMS integration automates the collection commands and allows you to manage the GPS from the DMS. J.D. Power...........................................................526 Cathy Ellico cathy.ellico@jdpa.com 8401 Greensboro Drive, Suite 1000 McLean, VA 22102 800-544-6232 KAR Auction Services, Inc................................323 800-923-3725 karauctionservices.com @KARspeaks KAR provides sellers and buyers across the global wholesale used vehicle industry with innovative, technology-driven remarketing solutions. KAR’s unique end-to-end platform supports whole car, salvage, financing, logistics and other ancillary and related services, including the sale of approximately 6 million units valued at over $40 billion through its auctions annually.

Katz, Sapper & Miller.........................................553 Jennifer Lartz jlartz@ksmcpa.com 800 E. 96th Street, Suite 500 Indianapolis, IN 46240 317-580-2000 Katz, Sapper & Miller is the premier accounting and consulting firm serving the Buy Here-Pay Here (BHPH) industry. We understand the unique nature of your BHPH business and its associated risks. Our multidisciplinary team of professionals provide innovative ideas and guidance to BHPH dealerships across the country. Kelley Blue Book................................................108 195 Technology, Irvine, CA 92618 800-BLUE-BOOK values@kbb.com KBB.com Founded in 1926, Kelley Blue Book, The Trusted Resource®, is the vehicle valuation and information source trusted and relied upon by both consumers and the automotive industry. Each week the company provides the most market-reflective values in the industry on its top-rated website KBB. com, including its famous Blue Book® Trade-In Values and Fair Purchase Price, which reports what others are paying for new and used cars this week. The company also provides vehicle pricing and values through various products and services available to car dealers, auto manufacturers, finance and insurance companies, and governmental agencies. Kelley Blue Book Co., Inc. is a Cox Automotive™ brand. KeyVault...............................................................353 Justin Bales jbales@key-vault.net 200 Quality Circle College Station, TX 77845 877-539-8285 Designed to give dealerships the ability to maintain accountability of keys at all times, we combine extensive reporting features with the latest software to create verifiable audit trails and a level of key control that is unmatched. KwickConnect....................................................739 Dan Weik DAN@KWICKCONNECT.COM 5694 Mission Center Rd. San Diego, CA 92108 858-866-8820 KwickConnect.com KwickConnect.com is an INSTANT lead-to-call sales system that offers your dealership a WOW-FACTOR of only 20-40 second lead-response times. Including detailed analytics, agent profiles, mobile alerts, desktop notifications, call whispers, call recording, and much more. Lender Systems, Inc..........................................265 David Sailors dsailors@lendersystems.com 43391 Business Park Dr. Suite C4 Temecula, CA 92590-3694 951-693-2700 lendersystems.com GPS Tracking & Payment Assurance Provider

CONVENTION GUIDE | Accelerate Your Success | 2019

letgo......................................................................234 Tim Navis tim.navis@letgo.com Broadway 490 Floor 5 New York, NY 10012 646-321-3089 pro.letgo.com With over 100 million downloads and hundreds of millions of listings, letgo is the largest and fastest growing app to buy and sell locally. letgo PRO now let’s you access this unique audience. We are now integrating with all major inventory management systems so you can sell cars faster! LHPH Capital.......................................................555 Trevor Watson TWatson@lhph.com 2877 Historic Decatur Rd. Ste 100 San Diego, CA 92106 619-222-9990 We are a boutique lending firm for the Lease HerePay Here industry, providing lines of capital to LHPH dealers nationwide. We believe leasing can offer great benefits for the dealer, the customer and the lender. Lobel Financial...................................................741 Mayra Ortiz mortiz@lobelfinancial.com 1150 N Magnolia Ave Anaheim, CA 92801 714-243-1000 www.lobelfinancial.com/dealers Lobel Financial is a technology-based, privately held consumer finance company that specializes in the acquisition and servicing of prime to sub-prime motor vehicle installment contracts. LotLinx.................................................................736 Darya Masherava dasha@lotlinx.com 200 W Madison St Chicago, IL 60606 312-796-5738 www.LotLinx.com Manheim..............................................................108 6325 Peachtree Dunwoody Road NE Atlanta, GA 30328 1-866-MANHEIM (626-4346) info@manheim.com manheim.com Manheim is North America’s leading provider of vehicle remarketing services, connecting buyers and sellers to the largest wholesale used vehicle marketplace and most extensive auction network. The company helps dealer and commercial clients save time and money, reduce risk and grow their business by delivering innovative end-to-end inventory solutions. Manheim registers about 8 million used vehicles per year and makes this wide selection available to 80,000+ independent and franchise dealers. Market expertise, insights and in-lane, digital, upstream and mobile channels offerings enable clients to maximize profits. Headquartered in Atlanta, Manheim North America is a Cox Automotive brand.

MicroBilt...............................................................600 Laura anghel Laura_anghel@microbilt.com 1640 Airport Rd. Kennesaw, GA 30144 800-884-4747 MicroBilt has been the leading data provider for dealerships for over 40 years. Our suite of products and services provide timely and accurate information for better business decisions. MicroBilt delivers a complete suite of data products that support the entire motor vehicle sales process, from loan originations and background checks to fraud detection and collections. MidAtlantic Finance Company.........................253 Lee-Elias Athanaselos leea@midfinance.com 4592 Ulmerton Road Clearwater, FL 33762 800-793-9661 Mobiliti.................................................................648 John Canales john.canales@mobiliti.com 2911 Palmer drive Friendswood, TX 77546 832-491-4917 mobiliti.com The only reliable vehicle listing service with subscription options. Mobiliti gives you more options to drive the way you want! National Auto Auction Association.................512 Tricia Heon theon@naaa.com 5320 Spectrum Drive Frederick, MD 21703 301-696-0400 Our mission is to serve as a strong, unified voice to protect and promote the interests of our members and the wholesale auto auction industry. We work to enrich our membership’s commercial viability by enhancing customer service, improving leadership skills, establishing industry standards, ensuring business growth and influencing public policy. Nationwide Acceptance LLC............................256 Ingrid Wessel iwessel@nationwideloans.com 10255 West Higgins Road, Ste 300 Rosemont, IL 60018 773-777-7600 Since 1954 Nationwide has specialized in non-prime and sub-prime auto sales finance. We serve dealers in 26 states. View program and sign-up packages at NationwideLoans.com or call Kevin at (800) 6227605, x1283. Neo.......................................................................554 Navin Bathija navin@neoverify.com 700 Villa Centre Way San Jose, CA 95128 408-907-5613 www.neoverify.com Neo builds customized scoring solutions for BHPH.

2019 | Accelerate Your Success | CONVENTION GUIDE

NextGear Capital................................................108 11799 North College Avenue, Carmel, IN 46032 888-969-3721 customerservice@nextgearcapital.com nextgearcapital.com NextGear Capital is the industry’s leading comprehensive provider of lending products, providing flexible lines of credit for dealers to purchase New and Used inventory at over 1,000 auto and specialty auctions and other inventory sources throughout the United States, Canada, United Kingdom and Ireland. NextGear Capital is part of the Cox Automotive family of brands. NIADA CPO.........................................................217 Chaya Cooperberg chaya.cooperberg@amtrustgroup.com New York, MN 10038 646.458.7976 Nicholas Financial..............................................121 Doug Marohn doug.marohn@nicfn.com 2454 McMullen Booth Rd Clearwater, FL 33759 912-346-3695 www.nicholasfinancial.com Nicholas finances primary transportation for the subprime borrower through local independent dealers. Northland Auto Enterprises Inc.......................154 Allen Lentsch al@northlanddealers.com 850 Cliff Rd E. Burnsville, MN 55337 800-879-4433 www.northlanddealers.com Excess Contingent Liability Insurance and Daily Rental Ins NP Auto Group...................................................661 Jason Manelli jmanelli@rentawreck.com 13900 Laurel Lakes Ave Laurel, MD 20707 240-554- 6114 www.npautogroup.net A car rental company by dealers, for dealers. Our parent company and CEO Jack Fitzgerald began renting vehicles at his first car dealership in 1959. We are one of the country’s largest and best established independent car rental companies, and we are seeking qualified and motivated independent dealers to join us.

Omnique Shop Management...........................452 Greg Kindl Rick@Omnique.com 4800 Van Gordon St Wheat Ridge, CO 80033 866-435-2100 www.omnique.com Omnique Shop Management Software is the premier cloud based shop management system. Manage your retail and internal service departments, track your expenses, and manage your workflow. OnStar..................................................................128 Michael Soloman michael.soloman@onstar.com OpenEdge............................................................649 Jodi Garrity jodi.garrity@openedgepay.com 8200 Central Ave Newark, CA 94560 800-774-6462 Payment Processing/Merchant Services Pacific Western Bank........................................454 Kara Mooney kmooney@pacificwesternbank.com 2435 N. Central Expressway, Ste. 1200 Richardson, TX 75080 972-680-5166 www.capitalsource.com The lender finance group at Pacific Western Bank provides senior loans to consumer and commercial finance companies. Their loans range from $5-$75 million. Pacific Western Bank is a Los Angeles-based commercial bank with over $25 billion in assets. Pacific Western Bank is a wholly-owned subsidiary of PacWest Bancorp (NASDAQ:PACW). Park National Bank............................................247 Craig Larson 140 E. Town Street, Ste. 1400 Columbus, OH 43215 614-228-5959 Park National Bank provides revolving lines of credit from $5-30 million. Our clients are national in scope and typically are closely held corporations. Our goal is to provide each client with a program designed to meet their specific needs. Our combination of knowledge, experience and customer focus enables us to structure an appropriate line of credit. PassTime GPS....................................................303 Nathan Stinebower nstinebower@passtimeusa.com

OfferUp.................................................................537 Cara Schmitz cara.schmitz@offerup.com 1745 114th Ave. SE Bellevue, WA 98004 206-335-2272 www.offerup.com OfferUp is the largest mobile marketplace where you can sell and buy just about anything but cars and trucks has always been a top category. OfferUp Autos was launched in 2018 to reduce the friction in the car buying and selling process for millions of users.

CONVENTION GUIDE | Accelerate Your Success | 2019

Patriot Automotive Consulting........................145 Ched Hargett ched@patriotautomotiveconsulting.com 440 Action Drive NW Concord, NC 28027 800-722-0767 patriotautomotiveconsulting.com Patriot Automotive Consulting provides a suite of high level products for independent & BHPH dealerships. Our leading products are: - Patriot Asset Management, a revolutionary GPS solution for independent & BHPH dealers. - ASN Software is a customizable software solution for independent dealers, BHPH dealers, finance companies and flooring companies. - Patriot Reinsurance Products, including VSC, GAP and pre-paid maintenance.

Peachtree Planning............................................455 Mark Burkholder mark.burkholder@peachtreeplanning.com 2151 Highland Ave South Birmingham, AL 35205 205-965-3437 www.peachtreeplanning.com We help independent used car dealers with exit and succession planning strategies for their business.

PayJunction........................................................638 Ursula Librizzi ulibrizzi@payjunction.com 1903 State St Santa Barbara, CA 93101 805-562-5578 Since 2000, PayJunction has disrupted the payment processing industry with transparency and environmental consciousness. We build green technology that makes enterprise-level payment processing more efficient and secure for large, multilocation auto dealerships. At PayJunction, we believe in integrity over profits.

Podium.................................................................523 Kaylie Smart kaylie@podium.com 1650 W Digital Dr Lehi, UT 84043 801-376-0677 Podium is a rich communication platform for local businesses. From getting found online to winning repeat business, Podium powers every step. It’s the simplest way to collect reviews, gather insight, and talk to customers in real-time through text.

PaymentVision....................................................631 Scott Wittosch swittosch@paymentvision.com 12276 San Jose Blvd Jacksonville, FL 32223 240-361-1621 www.paymentvision.com PaymentVision is a biller-direct, PCI-certified, electronic payment gateway provider. PaymentVision offers clients the unified ability to accept all forms of payment - check, ACH, cash, and credit or debit card payments. PayNearMe..........................................................653 Steve Murphy steve.murphy@paynearme.com 5201 Great America Parkway Santa Clara, CA 95054 609-283-2893 www.paynearme.com PayNearMe is the industry’s only platform that facilitates cash, debit, credit and ACH payments for thousands of businesses and government agencies nationwide. With its great mobile experience, PayNearMe’s technology provides a simple way for businesses to collect payments through an intuitive, consistent experience for their customers. In addition, payment reminders and mobile wallet integration drive more on-time payments.

Peak Performance..............................................146 Mike Burgholzer 6600 Rice Rd Suite 250 Victor, NY 14564 mike.burgholzer@peakperformanceteam.com 585-257-5016 www.peakperformanceteam.com

Portfolio...............................................................431 Duncan Fick dfick@portfolioco.com 25441 Commercentre Dr., #100 Lake Forest, CA 92630 949-789-6200 www.PortfolioReinsurance.com Portfolio is the national leader for reinsured F&I programs and provides the full suite of warranties and service contracts for the independent dealer. Preferred Dealer Solutions...............................255 Kevin Stoll Kevin@preferreddealersolutions.com 26 North Main, Rockford, MI 49341 616-238-9220 preferreddealersolutions.com Customized Reinsurance Solutions and F&I Products PrimaLend Capital..............................................235 Todd Yates tyates@primalend.com 10300 N Central Expressway Suite 410 Dallas, TX 75231 972-239-6668 PrimaLend Capital is a privately owned commercial lender, providing no-hassle revolving lines of credit and inventory floor plans to independent auto dealers and finance companies nationwide.

2019 | Accelerate Your Success | CONVENTION GUIDE

Professional Financial Services......................552 Meredith Brown meredith.brown@pfs-corp.net PO Box 811 Spartanburg, SC 29304 1-800-395-8195 www.pfs-corp.net Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent dealers since 1995. We are experienced, flexible, financially solid and put a premium on common sense in our decision making. Proficient Auto Transport.................................369 Jim Mueller jim@proautotran.com 10057 103rd ST Jacksonville, FL 32210 904-772-1175 Proficient Auto Transport, the industry’s premier auto transport company, specializes in new vehicle, dealer and auction transportation. Our passion for flawless, on time execution, zero damage, and absolute reliability has empowered Proficient to become the carrier of choice for multiple OEMs. ProGuard Warranty............................................336 Gus Baloga gbaloga@proguardwarranty.com 407 McAlpine Street Avoca, PA 18641 877-474-9462 proguardwarranty.com ProGuard Warranty is a leading provider of new and pre-owned vehicle service contracts sold exclusively through dealer partners. Standard, commercial, CPO and GAP protection plans are backed by the best service in the industry. Dividends, commissions, bonuses and reward programs improve your bottom line while user-friendly marketing material and our dealer portal simplify your sales process. PTS GAP..............................................................562 Krystal Black krystalb@ptsfinancialservices.com 113 N Park Ave Calhoun, GA 30701 706-602-0597 PTS offers GAP built specifically for the BHPH dealer. We offer no large up-front down payments, and convenient payments: weekly, bi-weekly or monthly. Traditional GAP program also available. PWI.......................................................................323 800-548-1121 www.warrantys.com PWI serves independent used vehicle dealers, small franchise retail automotive dealers and powersports dealerships. PWI offers extended service contract protection plans for pre-owned vehicles throughout the United States. From the smallest budget to the widest range of coverage, PWI has a plan to meet every dealer and customer’s needs.

QuotePro ............................................................545 Stephen Carter 820 North Orleans, Suite #400, Chicago IL 60610 940-399-3223 Carter@QuotePro.com QuotePro kiosks provide a turn-key cashiering solution for all Franchise and BHPH dealerships. Our kiosks process cash, card and ACH payments in 60 seconds or less. Each kiosk doubles and as ATM to provide dealership employees and customers the safety, security and convenience of a local bank branch. Rapid Recon.......................................................549 Steve Lewis stevelewis@rapidrecon.com 855 El Camino Real Ste 13A Palo Alto, CA 94301-2326 408-497-0668 rapidrecon.com Rapid Recon is the # 1 Time-To-Line (T2L) reconditioning software for franchise and independent used car dealerships. Rapid Recon will provide data-driven metrics that allow you to identify your inefficiencies and bottlenecks, know where your cars are, and provide transparency and accountability to your recon process. Dealers become more efficient, speed up recon time, and increase inventory turn and profitability. Remarketing By Element..................................152 Jay Watson jwatson@elementcorp.com 2800 W Higgins Rd Hoffman Estates, IL 60169 248-904-9468 www.remarketingbyelement.com Remarketing off-lease and repossessed vehicles can be a complicated and time-consuming process. With the Element advantage, the entire vehicle auction process is designed to obtain higher returns and shorten cycle times. We typically deliver 105 percent of market value for our clients, with average net returns that are $300 higher than industry benchmarks. REPAY..................................................................545 Megan O’Neil moneil@repay.com 3 West Paces Ferry Rd Ste 200 Atlanta, GA 30305 404-504-7472 www.repay.com REPAY’s scalable and integrated suite of whitelabeled custom payment solutions can add an instant arsenal of payment technology without large development costs or infrastructure investments. Using the most secure and advanced technology available, REPAY enables clients to simplify the payment process, increase profits and add value to their customers’ payment experiences.

CONVENTION GUIDE | Accelerate Your Success | 2019

Reynolds and Reynolds....................................609 Jan Combs jan_combs@reyrey.com One Reynolds Way Dayton, OH 45430 937-485-2000 www.reyrey.com Reynolds is the leading documents supplier to U.S. dealerships. In addition to Reynolds highly regarded LAW® documents, Reynolds also provides other dealership documents and supplies. Questions? Call 800-869-7998. RouteOne............................................................656 Kristie Misiak kmisiak@routeone.com 31500 Northwestern Hwy Farmington Hills, MI 48334 248-862-7080 www.routeone.com Your processes. Your customers. Your systems. We are your platform to bring it all together to finance and sell vehicles your way. One connection to all your F&I. RSM US LLP........................................................365 Sarah Hopfer sarah.hopfer@rsmus.com 5444 Wade Park Blvd, Suite 350 Raleigh, NC 27607 919-781-1055 www.rsmus.com RSM’s purpose is to deliver the power of being understood to our clients, colleagues and communities through world-class audit, tax and consulting services focused on middle market businesses. Sarekon................................................................657 Sean Graham sean.graham@sarekon.com 280 E 1st Ave. #60 Broomfield, CO 80038 888-726-3511 Leader in GPS tracking solutions. SDA, Inc...............................................................613 Heather Echemendia heather@sdainc.net 2060 Mount Paran Rd NW Atlanta, GA 30327-2935 404-352-9936 sdainc.net SDA is a nationwide provider of capital to the BHPH industry. Founded in 1990 in Atlanta, SDA has assisted thousands of dealers in maximizing their returns. The company provides capital and lets the dealer continue to collect and keep their customers. SDA’s capital programs accelerate growth, optimize cash flows, and build dealer wealth. Please visit www.SDAinc.net.

Selly Automotive................................................356 Zach Klempf Zach@sellyautomotive.com 21H Airport Blvd South San Francisco, CA 94080 415-562-7104 Selly is a full CRM & ILM (Internet Lead Management) platform that allows dealers to manage Internet leads and customer follow-ups. We are priced affordably for even the smallest used car dealer. Service Champ...................................................125 Mike Quinlan mike.quinlan@highlineaftermarket.com 4500 Malone Rd. Memphis, TN 38118 901-309-4131 www.ServiceChamp.com The #1 quick lube distributor in the nation. SGC Accounting.................................................615 Steven Carstens stevenc@sgcaccounting.com 2180 North Loop West, Ste 260 Houston, TX 77018 713-290-8171 www.sgcaccounting.com Since 1985, SGC Accounting has served the automotive industry throughout the nation with a special emphasis on used car operations and Buy Here-Pay Here. As a full- service accounting firm, SGC strives to provide business solutions to clients rather than merely tax or financial compliance. Simple Tire..........................................................156 Philip Meade phil@simpletire.com 5 Neshaminy Interplex Dr #101 Trevose, PA 19053 267-532-5172 OnDemand offers the largest selection of tires anywhere! Instead of buying and reselling tires like traditional retail models, they use data and technology to source tire inventory for every type of vehicle from a network of over 3,000 suppliers. The inventory consists of more than 55 million tires from more than 300 brands ranging from tier 1 to tier 4 brands. Single Interest Insurance/GPS Tracking Usa/Skip Recovery.............................................650 Stephen Travers ecsind@hotmail.com 3330 Fox Hill Drive Clearwater, FL 33761 813-361-3525 www.singleinterestins.com VSI/CPI customer drops insurance or customer wrecks, we write you a check. GPS tracking SKIP/ Customer disconnects tracker and skips, we find your skip.

SecureClose........................................................457 Ace Christian ace.christian@secureclose.net 540 West Iron Ave; Suite 204 Mesa, AZ 85210 770-856-0893 www.secureclose.net Come by our booth and learn more about how we can streamline your closing process, back end process, improve communications, and reduce the risk of compliance issues, with our automation technology. Become a digital dealer! 2019 | Accelerate Your Success | CONVENTION GUIDE

SnapCell Inc........................................................126 Brent Williams brent@snapcell.us.com 300s Ave Of The Arts Fort Lauderdale, FL 33312 954-762-7567 www.snapcell.us.com Build trust and convert more lead - increase up sell using video! In an increasingly video-orientated consumer industry, SnapCell is a powerful video app that enables dealers to reach out to customers, and respond to customer inquiries with attention-grabbing personal videos that sell cars and increase up sell in fixed ops. Social Accel.........................................................563 Kevin Kulma kevin@socialaccel.com 2601 S. Minnesota Avenue Suite #105-162 Sioux Falls, SD 57105-4750 312-623-8119 Powerful VIN Specific Lead Generation Program Solera...................................................................403 Tasha Willingham tasha.willingham@solera.com 1301 Solona Blvd. Westlake, TX 76262 317-670-6739 www.identifix.com www.autopoint.com Identifix is a Solera Company serving more than 250,000 automotive technicians and shop owners in the United States, Canada and Latin America through its online Direct-Hit® system, Virtual Technician Service, Direct Market, and Direct-Shop® shop management system. AutoPoint, a Solera company, is the first company to combine marketing strategies, service execution, and titling tools to create a single, comprehensive technology platform. Spartan Financial Partners...............................229 Melody Vega melody.vega@acacceptance.com 964 E. Main Street Spartanburg, SC 29302 855-233-3605 www.Spartan-Partners.com Spartan Financial Partners, a division of American Credit Acceptance, specializes in providing capital solutions, including lines of credit and bulk purchases, for Buy Here-Pay Here dealers and independent auto finance companies across the country. SpinCar................................................................131 Catherine Alton CATHERINE@SPINCAR.COM 344 S Warren St New York, NY 10016 (+1)646-692-3535 www.spincar.com SpinCar offers automotive dealers, OEMs and online marketplaces the industry’s most advanced platform for digital automotive merchandising. To date, more than 200 million virtual walkarounds have been experienced by car shoppers across 15 countries.

STARS GPS.........................................................225 R Allen Douglas adouglas@stars-gps.com PO Box 10, Thomasville, NC 27361 1-877-828-4770 www.stars-gps.com Latest 4G LTE equipment … Crash Alerts … National Tow Lot Notification … $10,000 Recovery Warranty … National Installation Network … Instant Real-Time Data Collection (your Locates come to you)… Superior Analytics … Largest Historical Database … All your GPS systems in one Application. The industry’s latest evolution, fully compliance driven, most comprehensive system delivering the greatest data analytics with a complete portfolio protection guarantee. Sterling eMarketing............................................432 Michael Johnson michael.johnson@sterlingemarketing.com 4600 N. Fourth Ave. Sioux Falls, SD 57104 605-271-9858 Full Service Agency SVR Tracking......................................................651 Domenick Chiapparelli domenick@mytruemiles.com 4660 La Jolla Village Drive Suite 1100 San Diego, CA 92122 702-757-7209 www.svrtracking.com Leading GPS technology giving BHPH dealers up to 21,600 free automatic locates/month! Easy to repo any vehicle. Most data ever! Tapclassifieds.....................................................633 Natalie Svensson natalie@tapclassifieds.com sales@tapclassifieds.com 3031 Tisch Way, Suite 1002 San Jose, CA 95128 888-559-0588 We help dealers reach and engage the modern car shopper, grow their business, and become the envy of their competition. Tapclassifieds’ digital marketing platform helps dealers succeed in today’s online marketplaces. We use machine learning for smart posting of inventory to the top classifieds platforms. Our conversational AI chat platform qualifies and engages car shoppers 24/7. Tax Refund Services Tax Max..........................531 William Neylan trs@taxrefundservices.com 7815 Temple Terrace Hwy Tampa, FL 33637 813-987-2199 We give a dealer the ability to convert a customer’s W2 into cash to be used as a down payment in a matter of hours. We work with franchise, retail and BHPH dealers. We have programs that inlcudeFREE tax preparation, tax season all year round, 4th quarter, collections and repairs programs.

CONVENTION GUIDE | Accelerate Your Success | 2019

Texas Capital Bank............................................465 Brad Fisher bradley.fisher@texascapitalbank.com 2350 Lakeside Blvd. Suite 800 Richardson, TX 75082 972-656-6698 Provide revolving lines of credit for BHPH dealers and specialty finance companies secured by your loan portfolio. Texas Dealer Solutions......................................568 Kip Cochran kcochran@texasdealersolutions.com 4150 Freidrich Ln., Suite G Austin, TX 78744 844-804-2260 www.texasdealersolutions.com Texas Dealer Solutions (TDS) is a leading provider of capital solutions for bhph dealers and dealer related finance companies. TDS specializes in developing short and long term cash flow solutions which help dealers meet growth and profit objectives. TradeRev..............................................................323 Nate Brown Nate.Brown@traderev.com 317-989-2436 traderev.com TradeRev is a revolutionary vehicle appraisal and auctioning system that offers dealers fast and convenient access to high quality trade-in and commercial consignment inventory before it reaches physical auctions. The mobile app mimics the physical auction setting, enabling dealers to launch live, 45-minute auctions directly from their smartphone or tablet. TransUnion..........................................................332 Kaleigh Strong Kaleigh.strong@transunion.com 555 W Adams Street Chicago, IL 60661 312-505-4621 TransUnion provides solutions that give auto lenders and dealers the tools to succeed. Our cuttingedge data, analytics and technology, combined with its deep industry understanding, produces innovative solutions that help you improve portfolio management, risk and operational strategies. Learn more at www.transunion.com/industry/autolending. TrueCar................................................................313 Sharon Majors smajors@truecar.com 1401 Ocean Avenue Santa Monica, CA 90401 866-480-1313 www.truecar.com TrueCar extends credibility and a transfer-of-trust to our independent dealers via our exclusive network of over 500 partner sites. With ready-to-transact buyers and TrueCar Trade, our dealers are able to sell cars in a more efficient, cost effective and measurable way. Visit us to learn more about our latest end-toend solutions built for the independent dealer.

TSYS.....................................................................634 Lauren McCollum lamccollum@tsys.com 8320 S Hardy Drive Tempe, AZ 85284 480-333-7615 www.tsys.com TSYS® (NYSE: TSS) is a leading global payments provider, offering seamless, secure and innovative solutions across the payments spectrum — from issuer processing and merchant acquiring to prepaid program management. We succeed because we put people, and their needs, at the heart of every decision. It’s an approach we call “People-Centered Payments.” U-Haul Fleet Remarketing.................................248 William Bligh william_bligh@uhaul.com 8162 S Priest Dr Tempe, AZ 85284 8332167870 Direct sales of U-Haul specific pickup and vans sales. U-Save Car & Truck Rental...............................608 Jason Brown jbrown@usave.com 219 Industrial Drive Ridgeland, MS 39157 601-713-4333 www.usave.com U-Save Car & Truck Rental is a car rental franchise offering exclusive territory to an existing new or used car dealership, body shop or service facility as additional profit center. Uber for Business..............................................639 Jennifer Pantle jennifer.pantle@opusteam.com 555 Market Street San Francisco, CA 94105 800-353-8237 uber.com Uber for Business helps 65,000 organizations manage transportation for employees and customers. With products like Uber Central, car dealerships can provide a differentiated experience through seamless, on-demand customer rides. United Acceptance.............................................334 Tyson Lee tlee@unitedacceptance.com 2400 Lake Park dr suite 100 Smyrna, GA 30080 770-799-1859 unitedacceptance.com United Acceptance, Inc. provides capital and servicing solutions to automobile BHPH dealerships. Its mission is to be a strong financial partner for used car dealerships, allowing them to accelerate profits through the sale of their receivables. We offer a strip payment advance and a bulk purchase program.

2019 | Accelerate Your Success | CONVENTION GUIDE

Used Car News...................................................760 Colleen Fitzgerald colleen@usedcarnews.com Saint Clair Shores, MI 48080 586-541-0075 V12Software........................................................367 Staci Van Wyk staci@v12software.com 2368 Walsh Avenue Santa Clara, CA 95051 650-284-0496 V12Software.com vAuto....................................................................108 1901 S. Meyers, Suite 700 Oakbrook Terrace, IL 60181 877-828-8614 sales@vAuto.com vauto.com vAuto provides premier inventory management solutions for independent dealers across North America. The company’s Provision system arms independent dealers with Live Market View® data to make better appraising and pricing decisions, and increase the velocity of their vehicle sales and profitability. vAuto’s Stockwave solution helps independent dealers efficiently find and acquire auction vehicles that fit their inventory needs and profit objectives. The Inventory Online and Rapid Retail tools also help independent dealers reduce the time it takes to market and merchandise vehicles online. Together, vAuto solutions give independent dealers the ability to increase their used vehicle sales and make more money. vAuto is part of the Cox Automotive family of brands. Verifacto...............................................................635 Hezi Moore Hezi.moore@verifacto.com 3850 Holcomb Bridge Rd. Suite 250 Norcross, GA 30092 678-916-8311 verifacto.com Verifacto provides car dealers and auto finance companies the power to track insurance risks and reduce loses. We’re able to leverage our data of millions of consumers’ auto loans and have built an auto insurance digital agency engine, where consumers will be provided with an option to purchase auto insurance right when they need it. Warrantech..........................................................217 Chaya Cooperberg chaya.cooperberg@amtrustgroup.com New York, MN 10038 646.458.7976 Wayne Reaves Software...................................601 Bob Higgins bob@waynereaves.com 6211 thomaston Rd Macon, GA 31216 800-701-8082 Online dealer management software & responsive websites. Wayne Reaves Software has been enjoyed by thousands of dealers since 1987.

Weave...................................................................655 Gentry Thomson gentry.thomson@getweave.com 2000 W Ashton Blvd, Suite 100 Lehi, UT 84058 888-579-5668 www.getweave.com Weave’s unparalleled software is the tool your dealership needs to nourish relationships – and your bottom line. With Weave you’ll personalize customer interaction with instant personal details, collect customer reviews, two-way text, stay organized with task lists and so much more. Westlake Financial Services.............................139 Juan Orozco jorozco2@westlakefinancial.com 4751 Wilshire Blvd. Los Angeles, CA 90010 323-900-3641 Wheel’s Automotive Dealer Supplies Inc.......756 Renee Perri rperri@wheelsauto.com 1711 Maryland Avenue Niagara Falls, NY 14305 800-465-8831 www.wheelsauto.com One of the largest automotive print marketing companies in North America. Print on Demand is our specialty! Wholesale Forms, Inc........................................157 Tannley Goldberg tannley@wholesaleforms.com 17449 Jordan Street SW Rochester, WA 98579 360-273-6515 Wholesale Forms manufactures buyers guides, window stickers and dealer addendums to dealerships nationwide. Our products are made from the finest pressure sensitive adhesive materials. We can make your cars look better with vivid color, sharp printing and our exclusive vinyl exterior stickers or our interior paperback or 3-part plastic back stickers. Williams and Stazzone Insurance Agency, Inc. .......................................................335 Richard Stazzone cromack@wsins.com 6549 N Wickham Rd, Unit 101 Melbourne, FL 32940 800-868-1235 www.wsins.com Williams & Stazzone Insurance is one of the largest insurers of independent automobile dealerships in the nation. We are Garage Liability specialists and have been providing dealers with insurance solutions for 30 years. We are also daily car rental specialists and Lease Here-Pay Here specialists. Exclusive markets!

CONVENTION GUIDE | Accelerate Your Success | 2019

Wise F&I LLC......................................................740 Terri Eggers Terri.Eggers@wisefandi.com 1670 Fenpark Drive Fenton, MO 63026 800-849-1080 www.WiseFandI.com We are celebrating 30 years of being your business partner and supporting your success. We want to thank you for allowing us to be a part of your team, and we are committed to continuing our successful partnership for many years to come. www.wisefandi. com/thirty Xpress-pay..........................................................466 Tiffany Paraggio tparaggio@systemseast.com 50 Clinton Avenue Cortland, NY 13045 607-753-6156 www.xpress-pay.com In 2004, we set out to create a better way to get our clients paid, while making sure it didn’t break their bank. After much trial and error, we’ve finally unlocked the secret formula to growing virtually any business’ bottom line. Become an overnight success with your online and mobile payments. Zipwhip................................................................464 Monica Daniels mdaniels@zipwhip.com 1501 1st Ave S Suite 500 Seattle, WA 98134 855-947-9447 Zipwhip empowers companies to communicate with their customers in the most effective and preferred way possible – text messaging. As the pioneer of texting for business, Zipwhip is the fast, easy and convenient way for both customers and businesses to reach each other. Your customers are only a text away.

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2019 | Accelerate Your Success | CONVENTION GUIDE

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CONVENTION GUIDE | Accelerate Your Success | 2019