TABLE OF CONTENTS_1 Introducti on to Operations Management 2 Competitiveness, Strategy, and Productivity 3 Demand Forecasting 4 Product and Service Design 5 Strategic Capacity Planning 6 Process Design and Facility Layout 7 Work/Job Design 8 Location Planning and Analysis 9 Management of Quality 10 Statistical Quality Control 11 Inventory Management 12 Aggregate Operations Planning and Master Scheduling 13 Material Requirements Planning and Enterprise Resource Planning 14 Just-in-Time and Lean Production 15 Supply Chain Management 16 Job and Staff Scheduling 17 Project Management 18 Waiting-Line Analysis
