Joe Greco | joe@grecopublishing.com www.grecopublishing.com
AASP
On the Cover
14 Artificial Intelligence for Smart Shops
Is A.I. already so ingrained into the auto body industry? Is it too late for it not to be a neccessity?
by Chasidy Rae Sisk
A Message From AASPMN
4 Shops and Lawmakers at the Table Together
AASPMN will host a Day at the Capitol on February 26. Learn all about it.
Legislative Update
5 2025 Legislative Session Begins With Uncertainty and Acrimony in the State House
A recap on the activity in the House of Representatives and in the Senate.
Association Updates
6 AASPMN Updates this month
AASPMN’s Automotive Scholarships Up for Grabs, Save the Date! AASPMN Leadership Conference & Annual Meeting April 28 & 29, 2025 and 2025 Membership Dues Are Due!
Industry Advice: Ask Mike
8 What Are the Biggest Things to Consider When Investing in New Equipment?
Mike Anderson discusses what shops need to consider when making new purchases
Save The Date!
11 AASPMN Leadership Conference and Annual Meeting
Defining Success — what to expect at the 2025 Leadership Conference & Annual Meeting
Health, Safety & Environmental Updates
18 Leverage Interest-Free Loans for Your Small Business
If your small business needs to be protected, explore the MPCA’s small business environmental improvement loans program
18
D.E.G. Estimating Tips
Estimate Cost Breakdown, Refinish Brackets & Braces, Masking Interior Surfaces and Jambs and more.
Member Benefit Spotlight
22 AASP-MN and CHESS Team Up to Offer Members Safety Compliance Services
C.H.E.S.S. is offering a 20 percent discount for AASPMN members on a plethora of services.
Roseville, MN 55113 • Phone: 612-623-1110 • Fax: 612-623-1122 • Email: aasp@aaspmn.org • Website: aaspmn.org. To keep its readers better informed, AASPMN News allows its columnists to fully express their opinions. All
Shops and Lawmakers at the Table Together
By Linden Wicklund, AASPMN Executive Director
Later this month, on February 26, AASPMN will host a Day at the Capitol, which will be an opportunity for AASPMN members to meet with the lawmakers from their shop and home districts. When I first started lobbying, the idea of putting on a suit and meeting with lawmakers was intimidating. What I quickly learned was that these meetings are deeply important for providing specific information to lawmakers about what matters most, and these events feel a bit like a school fieldtrip. Association members will be guided to meetings, given talking points and will be educated on the overall lawmaking process within the context of seeing it happen in real time.
The goal of lobbying is just that, to make the significance and importance of constituent interests as clear as possible. When lawmakers vote on topics or decide what is critical enough to take up time, having met with them to explain a given issue in detail with its relevance to their constituents is critical. This process is fundamental to how the government works in the United States. It is a feedback loop to help remind lawmakers of who they represent and what the impact is of the decisions they make. It is an opportunity for first person narrative instead of secondary research. Industries big and small are the engine of our economy and way of life, so industries need a mechanism for communicating directly with lawmakers and this is what lobbying is.
Unfortunately, this process is largely misunderstood by the public and can be misused. Regardless of the political party in the majority, or who the top leaders are, money and power have a level of influence when it comes to persuading people to see a particular point of view. Because of this, it is easy for lobbying in general to get a bad reputation and easy to criticize companies who are in direct communication with lawmakers about their interests. Lobbying as designed is a powerful opportunity for citizens and organizations to give key information to lawmakers to help them shape laws that truly fix the problems they are intended to solve without unintended consequences.
The talking points for this AASMN Day at the Capitol are focused on three things: improving 72A.201 to address inadequate claims handling and settlements from insurance companies; raise shop concerns over implementation of the new Junk Fees law, MN statute 325D.44; and a general
“thank you” to lawmakers to help keep shops top of mind for future issues. Please consider attending. Your voice matters and it is important that we have shops of all shapes and sizes from across the state represented.
Insurance companies have strong government oversight, in part because when disasters hit, if consumers and businesses are underinsured or if insurance companies don’t have the resources needed to fulfill policies, the government ends up having to step in with resources. This means even though the government has a responsibility to make sure customers are made whole after a loss, there is hesitancy to step in and do anything that could be interpreted as increasing the cost, and thus accessibility to, insurance. Shops need to communicate directly with lawmakers to make it clear how critical improvements in the law are. Consumers and shops also need to regularly submit complaints to the Department of Commerce Insurance Division to raise ongoing violations. When only a handful of shops report issues, it makes it seem like these shops are outliers and there isn’t really an issue. When shops hide the wrongdoing by insurance companies from customers, they further solidify those improvements to 72A.201 we are seeking are not needed.
The new Junk Fees law went into effect January 1 this year. Until just recently, it seemed this legislation would have little effect on service or mechanical repair shops. There are no specific fees being threatened for non-compliance and the Attorney General’s office has stated that they are working with businesses to support them with voluntary compliance. This issue only really popped up as a concern recently because a different interpretation of the law was published in an FAQ document on the AG’s website. The new interpretation may or may not have implications for how shop fees need to be listed on estimates and invoices. If a change to how shop fees are documented is needed, much of the responsibility for making changes will fall to the shop management and billing systems. The Day at the Capitol is a chance to remind lawmakers that independent shops are small businesses with strong relationships with customers, and not one of the industries that was causing issues that the new law was intended to address.
2025 Legislative Session Begins With Uncertainty and Acrimony in the State House
The 2025 Minnesota Legislature began on January 14, but unlike in previous years, the House of Representatives got off to a rocky start. All 67 members of the Republican House Caucus were present in the chamber when Secretary of State Steve Simon called them to order while the 66 current members of the Democratic-FarmerLabor (“DFL”) Caucus were absent. Following a roll call, Secretary of State Steve Simon declared that a quorum was not present and adjourned the session. House Republicans subsequently moved to appeal the ruling of chair and, with Rep. Paul Anderson (R-Starbuck) having replaced Secretary of State Simon on the rostrum, the appeal was upheld, and the Republicans proceeded, electing Rep. Lisa Demuth (R-Cold Spring) as Speaker of the House.
The House DFL Caucus subsequently filed a petition with the Minnesota Supreme Court seeking to uphold Secretary Simon’s declaration that a quorum was not present. The Republicans say that their 67 members constitute a quorum as it represents a majority of the 133 members currently sworn in as state representatives. Meanwhile, House Republicans have argued that 68 members, or a majority of the 134 total seats on the chamber, are required to constitute a quorum. One seat is currently vacant after a judge determined that the then Representative-elect had failed to establish residency in his district. A special election to fill the 134th seat was scheduled for January 28.
Over on the Senate side, things got off to a smoother start, but the impending burglary trial for Senator Nicole Mitchell (DFL-Woodbury) hangs over everything threatening to upend the current bipartisan mood. With the chamber currently split 33-33 following former Senate Majority Leader Kari Dziedzic’s passing in December, Republican leader Sen. Mark Johnson (R-East Grand Forks) and DFL leader Sen. Erin Murphy (DFL-St. Paul) rolled out a power sharing arrangement similar to what was previously negotiated in the House of Representatives.
Without the partisan fireworks of the House of Representatives, the Senate’s first floor session of the biennium included a somber and heartfelt tribute to their former colleague. A special election for the seat was also to be held on January 28. With the Minneapolis district overwhelmingly Democratic, most Capitol insiders anticipate that community leader Doron Clark, who emerged as the DFL nominee in a seven-candidate primary, is likely to become the chamber’s 67th member,
by Sam Richie, AASPMN Lobbyist
which would restore a 34-33 advantage for the DFL. That being said, the current “power sharing agreement” that allows both Republican and Democrat members equal power to preside over committee hearings could extend into February as a judge recently denied Senator Mitchell’s request to delay her trial until the end of the legislative session. Senator Mitchell currently faces felony burglary charges stemming from an incident last spring. Her trial was scheduled to begin January 27.
AASPMN’s priority legislation is currently in process to be introduced in both the House and Senate. We anticipate introduction of our bill and potential bill hearings once calmer heads prevail and everyone returns to the Capitol to get to work on passing the state’s two year budget. If you have not already done so, please reach out to Linden Wicklund to sign up for AASPMN’s 2025 Day at the Capitol event which is scheduled for February 26.
Why Join WIN?
WIN offers education, mentoring and leadership development opportunities to build critical skills for success in the collision repair market.
• Local/Regional Networking Events
• Annual Education Conference
• Educational Webinars
• Mentoring Opportunities
womensindustrynetwork.com
• Scholarship Program
• School Outreach Program
• Most Influential Women (MIW) Award
AASPMN’s Automotive Scholarships Up for Grabs
The Alliance will be awarding up to $20,000 in scholarships to select students enrolled in post-secondary automotive service or collision repair programs. Scholarship awards will be $500 - $2,000 per student and can be applied towards tuition or tool purchases. Applicants must be enrolled in a Minnesota-based ASE-accredited automotive program in the fall of 2025. Applications will be reviewed by a committee of industry representatives, with consideration given to scholastic achievement, education, career goals, financial need and written recommendations. Applications must be submitted electronically or postmarked no later than March 31, 2025.
Applications can be downloaded from the Alliance’s website, aaspmn.org/scholarships/ or submitted online at automotivescholarships.com/scholarships/alliance. Online submissions give students the opportunity to compete for several different awards, including those offered by the University of the Aftermarket Foundation Scholarship Committee and over 40 other automotive aftermarket organizations and companies. Specific requirements for each organization’s awards can be found at automotivescholarships.com.
The Automotive Education Fund was established in 2002 to provide financial resources to support automotive students, enhance automotive programs and raise awareness of career opportunities in the independent automotive service industry. Since that time, over $345,000 has been invested in student scholarships, SkillsUSA and automotive education programs throughout the state.
In 2016, AASPMN’s efforts to attract a future workforce expanded significantly with the creation of Minnesota Careers in Automotive Repair and Service (MNCARS), a statewide marketing and outreach initiative to encourage high school students to pursue an education and career in the automotive service and collision repair industry. Visit carcareers.org to learn more.
Career Insights Virtual Event February 18, 2025
23rd Annual Race for Automotive Education
February 24-27, 2025 ProKart, Burnsville
AASPMN’s Day at the Capitol February 26, 2025 State Office Building, St. Paul
Year-Long Sponsorships Support AASPMN’s Educational Programs & Other Activities in 2025
Sponsorships for AASPMN events and activities in 2025 are now available. Sponsors are rewarded by increased visibility and recognition within the AASPMN membership and industry at-large. It’s a great way to stand out, expand marketing dollars and connect with the best shops in the industry.
To date, the following companies have made sponsorship commitments:
Platinum
LKQ Minnesota
Lube-Tech
Optimize Digital Marketing
Gold
3M Automotive Aftermarket Division
Auto Value Parts Stores/Benco Equipment
BASF
CBIZ
PPG Automotive Finishes
Silver Axalta Coating Systems
Enterprise Mobility
O’Reilly Auto Parts
Suburban GM Parts
Bronze aaa Auto Parts
Apple Ford White Bear Lake C.H.E.S.S.
Dentsmart PDR Precision Diagnostics
If you are interested in becoming a sponsor in 2025, information can be found on the association’s website, aaspmn,org or by contacting the office at (612) 623-1110 or email aasp@aaspmn.org
AASPMN
Upcoming Events
AASPMN’s 2025 Leadership Conference & Annual Meeting April 28-29, 2025
1st Wednesday Each Month, 8 – 9:30am Southern Metro Collision Shop Meeting MN ADAS, Bloomington
2nd Wednesday Each Month, 7:30 – 9:30am Central MN Area Collision Shop Meeting
APH Headquarters, St. Cloud
3rd Tuesday Each Month, 9 - 10am Mechanical Zoom Meetup
3rd Thursday Each Month, 9 - 10am Collision Zoom Meetup
2025 Membership Dues Are Due!
If you have not yet paid your 2025 membership dues, PLEASE do so today. Your timely payment will save AASPMN the additional cost and time incurred with re-billing and other collection efforts. We’d much rather be working on programs and initiatives to improve the automotive service industry – and your business. Thank you!
Apple Autos, White Bear Lake
What Are the Biggest Things to Consider When Investing in New Equipment?
With Mike Anderson, Collision Advice
This month, we “ASK MIKE” to share his thoughts on the most important things that shops should keep in mind before they purchase new equipment. We at AASPMN News hope you find the following exchange useful, and we encourage you to reach out to us if you have a question for Mike on this or any industry-related matter that he can answer in a future issue.
AASPMN News: With so many advancements and financial demands impacting the industry these days, equipment purchasing decisions can’t be taken lightly. What are some of the most important things shops should consider before putting down serious money on a new piece of technology?
Mike Anderson: Number one, when it comes to equipment, I learned a long time ago to involve technicians in any discussions you have about it. When I still had my shop, I once went out and bought a bunch of dustless vacuum systems that my technicians almost never used. Number two, if
I were to buy equipment today, I’d want to know about that equipment’s OEM approvals. If one piece of equipment was approved by multiple manufacturers but another piece was only approved by one, that would obviously influence my purchasing decision.
Equipment servicing is also critically important. If a spray booth goes down, you need to have someone who can fix it promptly. If you’re looking to purchase a frame machine or a welder at the same time you bring on a new technician, is there someone local to you who can help train and onboard that new hire on that equipment?
Also, a lot of the equipment you may see at various shows may be knock off versions of the real thing. That’s not to suggest that the most expensive equipment is always the best, but sometimes you get exactly what you pay for.
A lot of people may get frustrated when an OEM requires a specific brand of tooling for their program. What people don’t always realize is that the equipment manufacturer submitted its products
to the OEM to be tested to ensure that things work properly.
I was an Audi-certified shop back when you had to go to Germany. They would show us how they had used a hydraulic press to determine how well different boxes they had welded held up. Some of the boxes welded with their technology at the time held up very well, but other boxes just crushed due to the other type of welding equipment used. People need to keep in mind that OEMs test the equipment so that it performs as needed.
When you purchase equipment, a good rule of thumb is to copy whatever manual comes with it and keep the original on file. Laminate a copy of that manual and attach it to the equipment so that the user can access it easily. These days, there are a lot of manuals that can be downloaded right to a phone.
Shops should also consider the equipment’s maintenance requirements, especially when it comes to anything used as part of a certification program. One of the things I love about Wadsworth – which does in-shop inspections for Subaru, Jaguar and Land Rover – is they insist shops show proof that their torque wrenches have been calibrated. I used to create a ‘maintenance calendar’ at my shop. That way, I’d know that someone would come and adjust my garage doors twice a year or service my compressor every quarter.
Shops should always be proactive with their equipment. If something big breaks down due to neglect, you’re going to be in bad shape.
AASP: What are some equipment trends that you suspect will affect the industry going forward?
MA: Well, the big question mark right now is with ADAS equipment. I’m a big proponent of doing whatever the OEMs say. I’m only going to scan a vehicle with a tool that’s made or approved by the OEM. It’s the same with ADAS calibrations. There are a lot of aftermarket solutions out there. While I understand everyone’s desire to have a one-size-fits-all approach from an economic standpoint, those options are not approved by the OEMs. I’m anxious to see what happens in the future with OEMapproved third-party calibration systems that work for multiple brands.
Something that I would never have thought of 10 years ago is that most – if not all –
OEMs now have very specific lighting requirements for shops. The owner of a shop I visited recently told me that they had a certification inspector go to the darkest corner of the facility to see whether the lighting was in spec.
Another thing I’d like to mention about equipment is that shops need to have an asset list kept off-site just in case they have a fire or another catastrophe. I’ve heard horror stories of shops having to replace everything after a fire and not realizing they had so many things. An asset list should be updated at least one a year, and your CPA needs to be kept up to date on any changes. Also, keep pictures of all your equipment and make sure you’re insured properly for whatever you have. Everything – even a mop or a broom – has value. (See “Your Business Insurance Coverage Isn’t Enough!” via grecopublishing.com/ hd1024ntlfeature).
Mike Anderson is an Accredited Automotive Manager (AAM) and the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, VA. He has served as a member of many industry organizations throughout his career, including the WMABA Board of Directors, the Mitchell Advisory Board, the MOTOR Advisory Board, the ASE Test Review Committee, the National Auto Body Council, the Collision Industry Conference and the Society of Collision Repair Specialists. Additionally, he is a past Virginia SkillsUSA chairman, serves as a facilitator for Axalta Coating Systems’ highly recognized Business Council 20 Groups in both the US and Canada and facilitates numerous courses for Axalta Coating Systems’ Educational Series. He currently offers expert industry consulting via his latest venture, Collision Advice (collisionadvice.com).
OFFICIAL MEMBERSHIP APPLICATION
As a member of the Alliance of Automotive Service Providers of Minnesota (AASPMN), we will abide by the Association’s Code of Ethics, bylaws and other conditions of membership as established by the Board of Directors. We understand the AASPMN logo must be used in accordance with the logo guidelines. It is understood membership in AASPMN is subject to acceptance by the Association and is nontransferable. It is also understood that AASPMN membership dues may be deductible as a business expense for federal income tax purposes, but are not deductible as a charitable contribution.
***PLEASE PRINT OR TYPE***
BUSINESS INFORMATION:
Business Name:
Business Representative Name: _________________________________________Title:
Number of Full-Time Employees: _______________ Number of Part-Time Employees:
PRIMARY DIVISION: (check one) Collision Mechanical/Transmission Associate Educational List other specialties: _________________________________ Date you started in business: ANNUAL GROSS SALES: $0 - $500,000
- $1,000,000 $1,000,000 - $2,000,000
$2,000,000 - $2,500,000 $2,500,000 - $5,000,000 $5,000,000 - $10,000,000 More than $10,000,000
WHAT BENEFITS MOTIVATED YOU TO JOIN AASPMN?
I hereby consent to allow AASPMN to receive details on my participation in association-recommended benefit programs including, but not limited to, account information and pricing, insurance premium, dividend and claims information. I further agree that by providing my mailing and email addresses, telephone and fax numbers, I consent to receive communications sent by or on behalf of AASPMN via regular mail, email, telephone or fax. I understand that the AASPMN sign and logo policy authorizes businesses that are members in good standing to use the AASPMN logo. Should my membership in AASPMN expire, I agree, at that time, to discontinue all uses of the association’s logo and signs.
Please attach list for additional locations, if needed.
PAYMENT OPTIONS: _____ Check enclosed, payable to AASPMN _____ Credit Card (select type) Visa MC DISC AMEX
Note: AASPMN adds a 3% surcharge to all credit card payments. This surcharge is not greater than our total cost of accepting credit cards. Surcharge does not apply to debit cards. Credit Card #: ____________________________________________ Exp. Date: _______ /_______ CVV:
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RETURN TO: AASP of Minnesota, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113
Come early or stay late and enjoy the group discounted rate!
Theme: Success Defined
Independent shop leadership is not easy, and with so many ways of doing business, it can be hard to figure out if you are successful. This conference is your opportunity to connect with your peers here in Minnesota to talk about what winning in the automotive industry means. Success looks wildly different from shop to shop, so focus your energy on what you want from your shop. Gain valuable practical information to help you run a successful business.
Event ends with closing thank you & prize giveaways
Speakers include highly successful AASPMN members and nationally recognized talent!
Meet with dozens of your favorite vendors all in one place and find out about new offerings!
Learn more at AASPMN.org
www.raeservice.com
For over 30 year’s Reliable Automotive Equipment has been the premier OEM Collision Repair equipment supplier. Continue reading for details on our range of OEM certified welders, tailored for diverse automotive needs. Discover the ideal choice for your workshop today!
WHICH INVERTAPULS WELDER
Extremely simple to use entry-level welding machine for steel welding Constructed with durable materials and produces great results on panels as thin as .023 inches. Perfect for standard shop use.
FIND YOUR SPARK.
IP7-2 THREE PHASE
VAS VERSION AVAILABLE
New generation of the IP6-2! Incredibly self-explanatory and dual torch welding machine capable of performing the same welding processes listed under IP6-2. 10-280 AMP’s of welding power professional shop use!
IP4-3 SINGLE PHASE
Cutting-edge triple torch machine capable of steel, brazing, aluminum, pulse and double pulse welding. Has memory of 90 welding parameters. The allrounder for body shop professionals.
*All of the above welders utilize inverter technology to provide better control over the welding arc, increase energy e ciency, and improve welding performance
Artificial Intelligence for Smart Shops Making AI Work for You
Artificial intelligence (AI) is often viewed as a future technology, yet AI already plays many important roles in the automotive industry. Some ADAS, such as crash avoidance systems and lane assist cameras, utilize predictive AI algorithms to enhance safety on the roadways. Vehicle manufacturers have implemented AI in the design, development and assembly of today’s vehicles. Insurers rely on AI for photo estimating and total loss triage.
And AI technology also offers opportunities for automotive and collision repair shops to improve their businesses. Who doesn’t want to work smarter, rather than harder? Shrewd shop owners around the country have begun embracing AI for everything from damage analysis to improving the customer experience – and you
can too!
“AI is currently assisting in many ways across the repair ecosystem,” says James Spears (Tractable). “AI helps identify repairable versus total loss vehicles at first notice of loss. It helps prepare faster and more accurate estimates using computer vision, machine learning and AI, and it helps with coordinating booking the appointment to secure a repair. Presently in development is a way for a customer to call in a request for a repair quote, have a link texted to them and then book the repair without having to involve expensive admin staff from the shop.”
“In the future, AI will permeate all aspects of the automotive and collision repair industries, resulting in dramatic improvements in repair planning, repair
procedures, diagnostics, marketing, ADAS, claims processing, administrative processes and more,” Frank Terlep (Opus IVS) suggests. “It is only a matter of time before AI is incorporated into the major repair procedure and service information platforms. When this does happen, it will be a HUGE benefit for repairers and the rest of the industry!”
“AI is going to be the tool that becomes just like a part of us for the future,” Ryan Taylor (Bodyshop Booster) predicts, expressing the belief that this technology will pervade the industry to the point “where we can hardly imagine doing our jobs without some form of AI assisting us. It’s just starting, but we are going to see it coming faster in a big wave that impacts every area of our industry.”
Forward-thinking shops already benefit from AI solutions with tools to help with administrative and customer service tasks and by allowing technology to assist with marketing, sales, HR, virtual assistants, chatbots, language translation, logo, image and video creation and more.
“AI allows shops to provide customer service 24/7,” Spears notes. “A shop using AI can now assist their customers when their competitors cannot. AI has the ability to text a link to the customer, deliver a high quality repair quote and even book the appointment.”
Providing support on the phone when a shop is busy or after hours is a valuable way that AI can provide shops with some administrative lift, according to Taylor. “In today’s environment, 41 percent of customers want to do business with you after hours, but your staff cannot work 24 hours a day; AI can. We’ve also found that, on average, shops lose nearly half of their customers on first contact – 43 percent of callers never bring their car to the shop – so we created AI that can help improve that metric.”
CSR Sidekick answers calls and acts as a customer service representative’s assistant; the AI expresses empathy and concern for the caller’s situation, asks questions to clarify the situation and can even sell the shop’s certifications [try it yourself by dialing (432) 4652978]!
But AI can do much more than simply answer a phone. It also helps shops with increasing sales by “taking a traditional estimate and helping customers fill in the blanks about why you’re the right shop, here’s what will happen next, etc,” Taylor says. “We are seeing a five to 10 percent increase to shops’ estimate capture rate by using AI because it helps customers understand why they’re making the right choice. AI can also upsell a customer. For example, it might notice a vehicle’s headlights are faded and offer to restore them.”
“Shops can now post a link on their website to secure images and customer info, and the AI will prepare the quote and book the appointment,” Spears lists more ways that AI can benefit businesses. “Shops can also use AI to scan their estimate prior to submission to a DRP partner carrier so the submission will be approved in record time, leading to lower cycle times.”
Terlep suggests additional benefits AI can offer
by Chasidy Rae Sisk
shops, including “reduced administrative tasks and expense, improved productivity, customer service, better and faster decision making, faster and more effective digital marketing and much more. AI-driven chatbots can provide 24/7 customer support, answer frequently asked questions and guide customers through the claims process, enhancing customer satisfaction. It can also analyze customer data to offer personalized services and recommendations, such as preferred repair shops or tailored insurance policies.
“
41 percent of customers want to do business with you after hours, but your staff cannot work 24 hours a day. 43 percent of callers never bring their car to the shop.
“
“AI will be able to predict and document most major parts and components with photos of a damaged vehicle,” he continues. “AI will optimize repair shop workflows by scheduling tasks, managing inventory and ensuring that repairs are completed efficiently. Additionally, AI can analyze data from multiple sources to provide insights into shop and network performance, customer satisfaction and insurance claim trends, helping businesses make data-driven decisions. Another way that AI will help shops is facilitating the calibration and repair of ADAS components, ensuring that vehicles are properly restored to their pre-accident condition.”
All of this sounds great, right? But some repairers still have reservations for a variety of reasons. Although some people have expressed the belief that AI will take jobs away, Spears offers reassurance. “It is quite the opposite – a person using AI will have hireability advantages that people not engaged in the technology will not. The time to start understanding how to leverage AI is now.”
Other common fears include inaccuracy, loss of skills, less human interactions, misinformation, cyber warfare, amplified bias and more, according to Terlep, who stresses, “AI is a tool, just like other technologies, but it has the potential to be much more powerful and impactful than previous technologies.”
“AI has the potential to bring a lot of benefits to body shops,” Taylor agrees, noting that CSR Sidekick can answer 100 calls per minute, work around the clock without taking breaks and has the ability to scale. “It can take on such an extra load that it would be impossible for a single shop to hire people to compete, so if
you’re not already figuring out how AI can help you today, it’s going to become really difficult for you to be competitive.” advantage.”
AI works,” Terlep suggests. “Ask suppliers and other industry personnel what they see and think about it and how they are planning to implement AI in their solutions. Also, get started by using the commercially available AI platforms.”
“It’s easy to begin an AI journey,” Spears offers. “I recommend setting a business goal such as faster customer response, lower cycle times, better expense margins or more customer conversions, then select an AI partner like Tractable to begin to learn about the technology and put it into production. Start because those businesses that use AI outperform those that do not. It’s a leader’s responsibility to provide their team and business with every advantage they can to be successful.”
out how to work this strategy in; this technology is only
customers who deal with those shops because AI offers
“AI is only going to move faster, not slower, and right now, it’s the worst that it’ll ever be,” Taylor points out. “It is moving exponentially faster and getting better all the time. Shops that plan to be in business and want to be successful for many years to come need to figure
Executive Director Thoughts:
Incorporating AI into your daily business activities can be particularly daunting or seem entirely irrelevant for small shops that have not been forced to rely on new technologies to streamline operations. If your phone system is not connected to your shop management system already, it is a big leap to connecting those and implementing AI after-hours call answering.
For some, AI might be the reason it suddenly is worth tackling upgrading their communication or estimating systems and internal processes. For others, the bigger question is about how to support team members with AI tools instead of putting them at odds with it.
AI is a major disruptor that is rapidly changing industries in unexpected ways. Consider attending an AASPMN Member Meetup to chat with other shops about how they are working with AI or where they see it being helpful in the future.
-Linden Wicklund
Leverage Interest-Free Loans for Your Small Business
Interested in environmental improvements? Explore the MPCA’s small business environmental improvement loans program.
The Minnesota Pollution Control Agency (MPCA) offers a valuable program to help small businesses like yours: ZeroPercent Interest Loans.
This program provides funding for projects that help businesses meet or exceed environmental regulations, reduce waste and emissions, and improve overall environmental performance.
Key Benefits:
• No Interest Payments: Eliminate interest payments and maximize your return on investment.
• Flexible Repayment Terms: Repay the loan over a period of seven years.
• Support for a Wide Range of Projects: Funding is available for projects such as equipment upgrades, pollution prevention technologies and environmental site assessments.
• Collateral Flexibility: The program offers a variety of acceptable collateral options.
Who is Eligible?
• Small businesses in Minnesota with less than 100 full-time employees (including sole proprietorships, partnerships and associations).
• Businesses with the potential to emit air, water or ground pollutants.
• Businesses requiring capital to purchase equipment for
environmental compliance or for site investigation and cleanup.
• Businesses with after-tax profits under $500,000.
Application and Evaluation:
The MPCA is currently accepting applications. Decisions are based on:
• Your ability to repay the loan.
• The environmental benefits of your project.
A review committee of environmental and financial experts evaluates each application within 45 days.
Ready to Get Started?
• Visit the MPCA Small Business Loan Program website at pca.state.mn.us/grants-and-loans/small-businessenvironmental-improvement-loans for details on eligibility, application procedures and program guidelines.
• Contact Emery David at (651) 757-2366 or email: smallbizfunding.pca@state.mn.us with any questions you may have.
You can also contact the MPCA Small Business Environmental Assistance Program for confidential assistance on regulatory matters at: (651) 282-6143 or e-mail smallbizhelp.pca@state.mn.us
ESTIMATING TIPS
Visit degweb.org to submit a Database Inquiry and contribute to database accuracy!
If you’re performing automotive repairs of ANY kind, you need to utilize the DEG! Check out some recent Database Inquiries - and their resolutions - below!
CCC: Second or Subsequent Fitting NOT INCLUDED
DEG Inquiry 37947 establishes that “Second or subsequent fitment of a component to the vehicle, for any reason (including verification of dimensional accuracy or adjacent part alignment)” is a NOT INCLUDED operation.
Additional information regarding recent updated guidance around test fitting and trial fitting can be found in CCC GTE Estimated Work Time Premise
Mitchell: Estimate Cost Breakdown
MCE users can quickly see estimate repair cost breakdown by clicking on the down arrow next to repair cost.
Mitchell: Refinish Brackets & Braces
Brackets and braces may require additional labor to apply corrosion protection and refinish to replicate the original appearance. Reference DEG Inquiry 38011 for more information.
Solera Qapter (Audatex): Masking Interior Surfaces and Jambs
Audatex’s refinish time includes the time to mask, (e.g., backtaping or use foam tape), in the gap opening between the adjacent panels; however, the time to mask the interior surface and/or jambs is not included. Refer to section 4-5 Refinish Operations – Included and Not Included Operations list – Protect interior surface and jambs.
Solera Qapter (Audatex): Roof Rail Refinish
Qapter users can select “PANEL, BODYSIDE QTR UPR” for either refinish or blend operation when in “Quarter and Rocker Panel” section. Labor and materials to extend paint on roof rail or nearest breakpoint is NOT INCLUDED in the quarter panel refinish time.
Solera Qapter (Audatex): Roof & Bed Underside Refinish NOT INCLUDED
Solera Qapter DBRM page 145 section 4-4 Refinish Guideline states “Audatex does not include refinish labor for roof or bed underside.”
At LKQ, the “R” in P.A.R.T. stands for Recycled OEM parts. LKQ first began 25 years ago through the acquisition of several auto salvage yards, and through the years, LKQ has grown to become the largest recycler of vehicles in the industry. LKQ now operates more than 125 auto recycling yards across North America. Through its stateof-the-art processes, LKQ recycles or re-sells more than 90% of the materials from end-of-life vehicles that would otherwise end up in landfills.
Precise and Non-Destructive Aluminum Repairs With RAE’s AluRepair VISAR 3-in-1 System
The AluRepair VISAR is a globally unique, high-performance 3-in-1 system with OEM approvals from leading brands like Porsche and Audi, to name a few. It enables repairers to deliver faster, cleaner, and more efficient repair solutions than ever before. Designed specifically to address the unique challenges of aluminum repair, the AluRepair VISAR system can be used to weld aluminum bits as well as threaded, ground and device carrier studs up to 12mm. The system can also set special pull-out studs for rapid removal of self-pierce rivets in conjunction with XPress 800 BR50 Pulling Adapters.
Repairers working on multi-material design (MMD) vehicles will note increased efficiency. Aluminum repairs demand exacting standards due to metals’ sensitivity to heat and structural integrity. The VISAR system utilizes advanced calibration and measurement tools to ensure every repair meets manufacturer specifications, reducing
instances of compromised safety or performance.
The AluRepair VISAR system is also designed with sustainability in mind. By minimizing material waste and energy consumption, the AluRepair VISAR system supports environmentally responsible practices, aligning with the growing demand for green solutions in the auto repair industry.
The AluRepair Visar system uses innovative techniques, including highstrength bonding and welding, to deliver repairs that are both visually seamless and structurally robust. This ensures customer satisfaction and further enhances your facility’s reputation for excellence throughout the entire repair process. Its reliability, accuracy and efficiency make it a sound investment and essential tool for businesses wanting to confidently handle aluminum repairs and deliver outstanding results.
To learn more about the AluRepair Visar System or to view Reliable
Automotive Equipment’s full offering of products, services and support, visit raeservice.com
The AluRepair VISAR 3-in-1 system provides innovative, precise repair solutions for any repair facility.
Team Up to Offer Members Safety Compliance Services
Complete Health, Environmental & Safety Services, Inc. (CHESS) offers AASPMN members a 20 percent discount on the following services:
Right to Know (RTK)/Hazard
Communication
You must train employees before they start work and annually. You must have a written program. CHESS’ Right to Know Written Program and Training Guide is customized for your facility, whether you offer collision or mechanical repair. The written program and training guide is available exclusively to AASPMN members for $515.
Safety Data Sheet Management
As part of the Right to Know/ Hazard Communication OSHA law, you must provide your employees access to Safety Data Sheets (SDS)
for the products in your shop. CHESS’s SDSLinks, an online SDS management tool, makes them easy to find. CHESS also provides support 24/7 if you cannot locate one. SDSLinks is available exclusively to AASPMN members for $325 per year.
A Workplace Accident and Injury Reduction Program (AWAIR)
As of February 2020, you must have a program that outlines who has responsibility for safety, how safety is communicated, how hazards are identified, how accidents are investigated and how safety is enforced. AASPMN member discounted price: $760.
Safety Reminder Posters
OSHA has some regulations, such as walking and working surfaces and ladder use that require training.
Keeping safety in front of employees on a regular basis is one way to help reduce injuries. CHESS will email you a poster on a different topic each month relating to safety issues found in your shop. You can post it or review it with employees in a shop meeting. The Safety Reminder Posters program is available exclusively to AASPMN members for $285 per year.
All of these services can be bundled for a fee of $1,500, with annual renewal of the SDSLinks and posters for $575.
In addition, CHESS offers up to one hour of free phone consultation to any AASPMN member with safety or environmental questions.
For more information, contact Carol Keyes at (651) 481-9787 or carkey@chess-safety.com
AASPMN MEMBER PREFERRED PROVIDER PROGRAMS
PROPERTY/LIABILITY AND WORKERS’ COMP INSURANCE
CBIZ
Contact: Brad Schmid
763-549-2247 / bschmid@cbiz.com
CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums.
EMPLOYEE BENEFITS
CBIZ
Contact: Brad Schmid
763-549-2247 / bschmid@cbiz.com
AASP and CBIZ are partnering to help make the process of purchasing employee benefits a lot less stressful for members. The CBIZ platform provides increased transparency and more options for savings, the ability to predict rate increases early, and guidance from CBIZ benefits experts. New Health Insurance Options Now Available!
EMPLOYEE VOLUNTARY BENEFITS
Colonial Life
Contact: Deb Ferrao
612-600-4135 / deb.ferrao@coloniallifesales.com or Tracy Bailey
612-801-0139 / tracy.coloniallife@gmail.com
Dedicated representatives can help members transform their benefit package with competitive rates, value added services at no cost and complimentary legal document preparation service. Colonial Life has the tools and flexibility to create a plan to fit everyone’s needs.
UNIFORM & LINEN SUPPLIES
Vestis (formerly Aramark)
Contact: Ryan Vick
612-269-2303 / vick-ryan2@aramark.com
Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with Vestis each year.
Members receive discounts on a variety of products and services they use every day! From discounts on paint and rental cars to office supplies and phone services. Over 50 programs available!
LEGAL CONSULTATION
Larkin Hoffman
Sam Richie
srichie@larkinhoffman.com
Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.
WEBSITE AND INTERNET MARKETING SOLUTIONS
Optimize Digital Marketing
Contact: Max Gamm
651-217-8152 / mgamm@whyoptimize.com
All-in-one Digital Marketing Solutions: Expert social media, digital advertising, website and software solutions that keep you present online so you can be present offline!
Mitchell 1 offers AASP members a $10 per month discount on any eligible Mitchell 1 subscription.
Mitchell International
Contact: Mitchell International Representative 800-238-9111
AASP members receive $350 off Mitchell's MD-500 all-in-one solution for scanning, calibration, estimating, and blueprinting.
TECHNICAL INFORMATION HOTLINE IDENTIFIX
800-745-9649
Members enjoy a 20% annual savings on Direct-Hit and Direct-Help subscriptions, the industry's most reliable source for experience-based repair information.
CHECK GUARANTEE SERVICES
Certegy Check Services
877-520-2987
Discount rate of .75% to AASPMN members. Use existing credit card terminal. Fast claim payments.
Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com
AASPMN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.
Designed to help facilitate and enhance hiring decisions. AASPMN members receive 50% off retail price, starting as low as $15 per assessment.
LIVE-ONLINE & ON-DEMAND TECHNICAL TRAINING
Automotive Seminars
Contact: Tim Houghtaling 920-866-9813 / tim@automotiveseminars.com
Discounted pricing to AASPMN members on all live-online events, as well as ondemand training videos. Automotive Seminars specializes in diagnostic training that provides automotive technicians with knowledge, testing techniques and data interpretation skills needed to diagnose today’s vehicles. The live-online events and on-demand training videos focus on automotive electronics and engine management systems and are written and created by some of the industry’s leading diagnostic technicians.
BUSINESS COACHING 180BIZ
540-833-2014 / info@180biz.com
Members receive a 25% discount on Rick White's Pocket Business Genius subscription, offering independent auto shop owners fast access to actionable business advice from a leading industry expert.
