AASP-MN News July 2023

MECHANICAL SEATS

Tim Kruse

Randy Notto

STAFF

EXECUTIVE DIRECTOR

Linden Wicklund

OFFICE MANAGER

Jodi Pillsbury

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UPCOMING EVENTS

First Wednesday Each Month, 8:00–9:30am Southern Metro Collision Shop Meeting Dakota County Technical College, Rosemount

Second Wednesday Each Month, 7:30–9:30am St. Cloud Area Collision Repair Alliance Meeting APH Headquarters, St. Cloud

Third Tuesday Each Month, 12:30-1:30pm Mechanical Monthly Morning Zoom Meetup

Third Thursday Each Month, 12:30-1:30pm Collision Monthly Morning Zoom Meetup

The Future is EV but Nothing is Changing Quickly

By Paul Yager, AASP-MN Associate Division Director

Electrification of vehicles is a hot topic in the automotive industry. What does it look like for the future and how do we adapt to the changes? Our competitors are buying them by the hundreds of thousands and the question gets asked of us at Enterprise Rent-A-Car, “What are you doing about EVs and do you plan on having them?”

At Enterprise, we are preparing for the EV revolution and have a team of employees dedicated to their development and the roll out for our company. We currently have them available to rent in many areas but it’s still a struggle due to lack of infrastructure. There is a space for the EV but it’s not going to be taking over as quickly as people think and there will be plenty of good oldfashioned, gas-powered vehicles for

a long time.

In a recent article from Axios by Nathan Borney and Joann Muller, they discussed the average age of U.S. vehicles continues to rise and is at an all-time high. The current average age of vehicles on the road is now 12.5 years as Americans are keeping their vehicles longer than ever. The newer vehicles are costing more - low inventory with advanced technology, along with the demand for more SUVs and trucks. It’s clear that it’s also allowing those vehicles to last longer as hitting the 100,000 mileage mark isn’t as big of a deal anymore. That means more regular maintenance and replacement parts as these vehicles age. The article also claims that it will likely take until at least 2050, if not longer, for gaspowered cars to be off the road.

(Maybe by then the Vikings can win a Super Bowl!)

Changes are inevitable in the industry. It’s important to be flexible and to adapt with them just as you’ve had to adapt with the current technology changes like calibrations. Educate yourself and use your business partners as resources as we will need these to be successful.

2023 Legislative Session Recap

The 2023 Legislative Session was unlike any in recent history, with a new two-year state budget of roughly $72 billion. With the DFL in complete control of all three levers of state government, they hit the ground running by pushing several long-held caucus priorities through early in the session, including codifying the right to an abortion and passing the Carbon Free by 2040 bill. Other topline items passed at the end of session included passing a Capital Investment “Bonding” bill to improve roads, bridges and state-owned buildings, and to upgrade drinking-water infrastructure, as well as a historic tax bill. The tax bill included record tax cuts and credits totaling roughly $3 billion, as well as new tax increases worth about $1 billion. These new increases focused mainly on multinational corporations as well as individuals who make over $1 million in adjusted gross income or take in over $1 million in investment income.

This article will break down several law changes of interest to AASP-MN members, including high-level summaries of paid family and medical leave, earned sick and safe time, OSHA changes, electric-vehicle provisions and updates to non-compete clauses.

Paid Family and Medical Leave

Paid Family and Medical Leave (PFML) passed along party lines and was signed into law, although it does not take effect until January 1, 2026. PFML allows employees up to 12 weeks of paid time off for a serious medical

condition and up to 12 weeks to care for family members with serious conditions or to bond with a new child. The benefits are capped at 20 weeks in a single year, and workers do not receive their total wages, but a portion of their earnings. Benefits begin in 2026, which is also when the payroll tax increase to fund the program is also scheduled to begin. The payroll tax is set at 0.7 percent and can be split evenly between employers and employees. Employers will be required to submit a quarterly wage-detail report electronically. Please note that unlike the timing for implantation of the full PFML program, the wage reporting requirements are effective beginning July 1, 2024.

by Sam Richie & Shannon K. Mitchell, AASP-MN Lobbyists

Provisions for small businesses were some of the most hotly debated topics during the PFML legislative process. The main small business provisions include a wage exclusion which allows employers with fewer than 30 employees to pay a lower premium. There will also be small business assistance grants of up to $3,000 per employer to hire temporary workers or pay current workers to cover employees using PFML.

Earned Sick and Safe Time

The legislature also passed Earned Sick and Safe Time (a different policy than Paid Family and Medical Leave), and Governor Walz signed it into law.

28th Annual AASP-MN Golf Outing Highlights

One hundred and forty-four golfers (a sell out!) and 21 sponsoring companies enjoyed a beautiful day while golfing and socializing at the 28th Annual AASPMN Golf Outing at Majestic Oaks Golf Club in Ham Lake, Wednesday, June 21.

The competition was tough, but the teamwork of the following golfers earned them the first-place trophy in a tie-breaker decision with a score of -13 under par. They were (L to R):

• Randy Krivo, True North M & A

• Joel Peterson, Sunbelt Business Advisors

• Rick Elliott, True North M & A

• Clay Geary, True North M & A

1st Place Winners!

Minnesota Careers in Auto Repair & Service (MNCARS)

MNCARS is a non-profit organization established in 2016 by AASP-MN. Its sole purpose is to promote careers in the automotive industry, recruit young people into the state’s college-level automotive service and collision repair programs and, ultimately, into industry workplaces.

The second-place team was (L to R):

• Joel Benolkin, Fix Auto MN

• PJ Hangartner, State Farm

• Dwight Mack, State Farm

• Ryan Hangartner, State Farm (not pictured)

2nd Place Winners!

Take advantage of the resources in the MotorMouth toolbox at carcareers.org/ motor-mouth. Get out and get active in your local community promoting industry careers!

Congratulations to Diego Campos of CBIZ who won AASP-MN’s 50/50 split the pot raffle for its Education Fund. Diego took home $965 after donating $100 back to the fund. Proceeds from the raffle support AASP-MN’s Education Fund, which provides scholarships to first and second year auto service and collision repair students attending Minnesota’s automotive technical programs.

CBIZ and United Fire Group also conducted a fundraiser to support Minnesota Careers in Auto Service & Repair (MNCARS), an initiative created to ensure a future workforce for Minnesota’s automotive service industry by raising awareness and recruiting people into technical college automotive education programs and industry careers. $719 was raised to support MNCARS initiatives. Thanks to all that contributed and to CBIZ & United Fire Group for their efforts.

Minnesota Member Honored with Prestigious ‘Cornerstone Award’ by Women’s Industry Network

This year’s Women’s Industry Network (WIN) Educational Conference was held May 1-3 in San Antonio,

(L-R): Steve Wappel, Progressive Insurance and raffle winner Diego Campos, CBIZ.

Texas. AASP-MN member Laura Kottschade, operations manager of Jerry’s ABRA® Auto Body & Glass, Mankato was presented the WIN Cornerstone Award. The WIN Cornerstone Award recognizes high impact actions and unique contributions that demonstrate commitment to the WIN mission and vision and sets an example for others to follow.

“Laura took on the task of completely overhauling the WIN

Thank you 2023

Year-Long Sponsors!

Platinum Sponsors

LKQ Minnesota

Lube-Tech

Gold Sponsors

3M

AASP National

Auto Value / Benco

CBIZ

FinishMaster

NCS / Single Source

ShopMonkey

Silver Sponsors

Accelerated Vehicle Technology

Aramark

Axalta Coating Systems

Colonial Life

Enterprise Rent-A-Car

Heartman Insurance

O’Reilly Auto Parts

PPG Automotive Refinishes

Sherwin-Williams

Suburban GM Parts

Sunbelt Business Advisors

United Fire Group

Bronze Sponsor

aaa Auto Parts

C.H.E.S.S.

Dentsmart PDR

Radco

Scholarship Program and has done a phenomenal job managing it on top of her demanding career and extra curriculars,” said WIN Chair Tanya Sweetland.

“Laura has a passion for women coming into the industry to succeed, and has even personally delivered shop tools to local scholarship recipients,” added Sweetland.

In addition, Jerry’s ABRA Auto Body & Glass was one of four shops

recognized for its participation in and fundraising prowess for this year’s WIN Scholarship Walk. The walk is a fundraising event for its scholarship program as part of WIN’s commitment to driving the future of the collision repair industry.

Congratulations to Laura and Jerry’s ABRA Auto Body & Glass!

EVs Might Be New Coke on Wheels

Coca-Cola’s introduction of New Coke in 1985 has been called one of the greatest marketing fiascos of American business. In a blundering attempt to reverse its steady market share decline, Coca-Cola management decided to sack the 99-year-old iconic Coke formula and replace it with New Coke.

However, things did not go as planned. Many Coke drinkers were furious with management’s unilateral actions to limit what they could buy. Electric cars and soft drinks are worlds apart, but there are key issues in the New Coke story that are relevant to how the roll-out of electric vehicles might resonate with U.S. car owners in the coming years.

The Right Thing to Do

In 1985, Coca-Cola was losing market share to various sweet-tasting competitors, especially Pepsi. Based on the findings of a 200,000-person taste test (later found to be not as clear-cut as initially thought), management decided to ditch the iconic Coke formula and replace it with a sweeter bubbly blend they called New Coke. It seemed the right thing to do.

Pushback

Coca-Cola management was unprepared for the outrage of consumers who could not purchase the original Coke they “loved.” Unprecedented consumer pushback forced the quick return of original Coca-Cola to store shelves as Classic Coke, alongside New Coke and Diet Coke.

Three Market Issues

New Coke’s fiasco underscored three market issues. First, consumers are not a homogeneous group. Second, consumers do not like being forced to purchase a product. Third, products are complex and differently perceived and used by various groups of consumers.

Consumers Are Not a Homogeneous Group

From its research (later found to be flawed), CocaCola management believed that most consumers preferred a sweeter soft drink to original Coke. However, a sizable share of the taste group did not agree.

In retrospect, it seems obvious that most consumers should not determine what a manufacturer makes available to all consumers, but this was not clear to CocaCola management at the time.

Consumers Do Not Like to Be Forced

In a competitive economy, product market share is won by offering consumers what they want or will enjoy.

Product diversity is a natural result of consumers not being a homogeneous group in their preferences or

needs. Consumers, especially in the U.S., prefer a choice of products so they can purchase what best suits them.

Product Complexity

Products often mean different things to different people and satisfy their diverse interests, needs and desires. This intensifies consumer ire when a product is taken from them, as in the case of original-formula Coke.

One Coke executive said in response to the New Coke fiasco, “We did not know the product we were selling. Coca-Cola is not just a soft drink, it is a part of peoples’ lives.”

New Coke and Cars

Soft drinks and cars are worlds apart, however some key market issues from the New Coke drama could be in play given the unprecedented and top-down decision to convert the country’s vehicle fleet from fossil-burning to electric-powered cars and light trucks.

New Coke’s Three Lessons

First, vehicle owners are not a homogeneous group in why they purchase and how they use cars. This is especially true of new-vehicle buyers compared to preowned vehicle buyers, who own most of the vehicles on U.S. roads.

Second, given the unprecedented impact of vehicles on the lives and livelihoods of Americans, a lack of choice between fossil-fueled and electric vehicles could have unprecedented consumer ramifications.

Vehicle buyers (both new and pre-owned) are much more likely to be upset by a lack of choice of how vehicles are powered than Coke drinkers were about flavor in 1985.

Third, vehicles are much more complex products than soft drinks in terms of why they are purchased and how they are used.

The limited number of electric vehicles on the road has kept them primarily in the hands of a relatively small population of enthusiasts, who most likely have significantly different reasons for the vehicle purchase and use than most of the more than 230 million consumers who own and operate cars and light trucks across the country.

Additional Challenges

In addition to the three market issues presented here, electric vehicles face other challenges in the U.S., such as the need for a charging infrastructure coupled with the electrical capacity and delivery system to support it, more extensive EV driving range, and more affordable EV models, to name a few.

However, the greatest challenge for EVs in the U.S.,

if they are to be dependably produced (primarily in the U.S.) in the massive numbers necessary to have a tangible impact on vehicles in operation, is the complexity and offshore dependence (and possible fragility) of the supply chains on which their two central systems (batteries and electric motors) rely.

Dramatic changes in U.S. relations with a key country or two (which could happen abruptly) would have draconian consequences for EV production in the U.S. for many years – more about this in future issues of the Lang iReport.

Six Major Takeaways

• In 1985, the Coca-Cola company created one of the greatest fiascos in the history of American business when it made a top-down decision to ditch the original Coke formula, which had flourished for 99 years, for a sweeter-tasting New Coke.

• The unprecedented pushback from consumers, who could not purchase the iconic Coke they “loved,” forced management to quickly return the original Coke formula to store shelves as Classic Coke, alongside New Coke and Diet Coke.

• The New Coke fiasco underscored three market issues: consumers are not a homogeneous group, consumers do not like being forced to purchase products and

products are complex and differently perceived and used by various groups of consumers.

• There is a world of differences between soft drinks and cars. Still some critical issues in the New Coke drama could be in play in the unprecedented and topdown decision to convert the country’s vehicle fleet to electric-powered

• The limited number of EVs on the road has kept them primarily in the hands of a relatively small population of enthusiasts, who most likely have significantly different reasons for purchasing and using vehicles than most of the over 230 million Americans who own and operate the nation’s VIO.

• In addition to the market issues from the New Coke drama, the most significant challenge for producing enough EVs (primarily in the U.S.) to substantially impact the country’s VIO and aftermarket are the complexity and off-shore dependence (and possible fragility) of the supply chains on which EVs’ two central systems (batteries and electric motors) rely. Dramatic changes in U.S. relations with a country or two could decimate EV production in the U.S. for many years.

COMPLETE HEALTH, ENVIRONMENTAL AND SAFETY SERVICES (C.H.E.S.S.)

Report! Record!

By Carol A. Keyes, CSP and Janet L. Keyes, CIH

Has any employee ever gotten a scratch? Something in an eye? Stubbed a toe? Received a paper cut? Would you report that to your insurance company? I doubt it, but if it happened at work, you should.

Imagine the worst: The scratch and paper cut become infected with flesh-eating bacteria; the stubbed toe is broken and just won’t heal. Gunk in the eye leads to a weekend emergency room visit. These no-bigdeal injuries are now days of lost work time, many dollars of medical expenses. And because your workers’ comp carrier never heard of these injuries until they blew up, the insurer questions if they really are work-related – and if they are, why you didn’t report them right away. That could saddle the employee with a big medical bill, a lot of ill will, and maybe even a visit to an attorney. The insurance company could end up paying a fine for late reporting, a cost that will certainly be passed on to you.

Most of the time, that scratch and stubbed toe and paper cut and eye heals quickly. Most of the time, those minor injuries stay minor. If you report them to workers’ comp, your insurer will open a file and then close it, with no costs incurred and no penalty given to you.

So, why should you go through the effort of reporting these minor injuries? We gave you one reason: In case they turn into something major. If the employee ends up in the emergency room over the weekend, both you and the employee are covered.

Keeping track of those minor injuries helps you identify patterns. If you have one employee with

something in the eye, you might attribute it to clumsiness or working under a very rusty car. But what if five employees report something in their eye? It might be time to look at what’s causing that. Maybe you need to rethink your policies on safety glasses in the body shop.

You might be tempted to just pay out of pocket for that weekend emergency room visit. But that isn’t allowed under the workers’ comp law. You could end up paying more in premiums, paying penalties and even have your insurance canceled. And if something goes wrong – if the stubbed toe becomes infected and requires hospitalization – you could be on the hook for high medical costs, too. Protect yourself and your employees by submitting injuries to your workers’ comp carrier.

What do you do with all these minor injury reports? Track them and review them. Look for trends.

You can track them on an OSHA 300 log or another spreadsheet. Record the facts: Who was involved, what happened (stubbed toe on vehicle hoist), when, what task was being done, what was the injury. It is easy to forget what happened five months ago, but now you can look at your spreadsheet for any common issues or concerns.

Now that you’ve identified a problem trend, how can you correct it?

Talk with your employees in your next safety committee meeting. What safety committee, you ask? The one that you now must have. A new law in Minnesota requires it for every company that falls under the AWAIR (A Workplace Accident and Injury Reduction program) standard. Formerly, all companies with 25 or more employees needed a safety committee. There are some exemptions for lower-hazard

companies with fewer than 10 employees. All automotive repair facilities (collision and mechanical repair) are required to have AWAIR programs – so start forming your safety committee.

So, how do you start a safety committee? What should it do?

Do you meet with your employees for production or other staff meetings? Once a month or every other month, add time to discuss safety issues. Have a set agenda, ask for input and take notes. Voilá – you have a safety committee. If you’re a large shop, it may make sense to have a handful of employees (some from each area) make up your safety committee. But small shops can have committees of the whole.

This could be your agenda:

• Any recent injury or near-miss. How can you prevent recurrences? (For example, safety glasses, replacing damaged ladders, wearing gloves…);

• Issues seen when you walked through your facility – blocked fire extinguishers, expired or used eye wash station, electrical panels blocked, etc.;

• Discuss a recent safety article from AASP-MN News, such as safe storage of tires or welding hazards; and

• Safety concerns from employees.

Take notes of what was discussed, who attended, and any decisions made. Post them on your employee bulletin board.

Linking the AWAIR standard to safety committees is new. As we write this, MNOSHA has not yet updated its website with information about it, but that shouldn’t stop you. A safety committee is easy enough to implement, and it can lead to a safer workplace – and a safer workplace is a more productive workplace. Safety pays. For more information, contact Carol Keyes at carkey@chess-safety.com or (651) 481-9787.

Minnesota’s Top 10 Auto Repair Shops

What does it take to be considered one of the best auto repair shops in Minnesota’s Twin Cities and surrounding area? AASP-MN News went on a mission to find out what consumers are saying.

AASP-MN News combed countless reviews on Google, Yelp and on social media paying particular attention to not only the number of reviews and five-star ratings these businesses received, but also how much the businesses interacted with their customers via online feedback and internet presence to come up with this list. Six out of 10 just so happen to be members of AASP-MN, a sign that these businesses invest in themselves to serve their clients the best they can!

ADVANCED REPAIR

St Cloud, MN

Established in 2001

Customers of Advanced Repair say they chose this shop again and again for their quality work, honesty and friendly atmosphere. Another family-owned and operated business, customers sing the praises of Jamey and Jenny Mauer, who lead the team toward continued success. Like most successful businesses who use their social media to interact with current and potential customers, the team at Advanced Repair uses its Facebook page to share information about vehicle tips and community outreach. One consumer praised them for showing support to a local community member and for doing a stellar job on their vehicle: “I recently took our Honda Odyssey to Advanced Repair and we are very impressed! We had issues that two other shops couldn’t pinpoint. Their troubleshooting skills and timeliness was on point! They were honest about what needed to be done and at a very reasonable rate! When our van was done they had it warmed up and waiting for us on a cold winter day. They also support a local race car driver and we support those who support others. We will be back! Highly recommend! Thanks Advanced Repair team!” Another happy customer shared his viewpoint with other Google users by stating: “I normally don’t trust other people to turn wrenches on anything I own. The quality of work performed and the detailed report of vehicle inspection is better than any experience I’ve had with any other mechanic. I highly recommend Advanced Repair. Will be going back if I need more work performed on my vehicle.”

BLVD AUTOWORKS St. Anthony, MN Established in 1980

BLVD Autoworks has been serving the St. Anthony Village area for more than 40 years. Family-owned and operated, the team considers its customers to be part of that family. They truly want to build relationships with their customers, taking the time to get to know them and their vehicle. Its reputation for quality and reliable service and its experienced technicians, who use only the latest tools and technology, are among the reasons people keep choosing this shop. Customers know they will be cared for as the BLVD Autoworks team makes their experience stress-free, offering loaner cars upon request, free local shuttle service, Wi-Fi, coffee and other amenities to make their visit more comfortable. They will even throw in a complimentary wash so your vehicle is sparkling when it’s returned. The praise from their customers says it all. One Facebook user says, “The staff is always willing to go above and beyond for their customers. They have reasonable prices, lots of car knowledge and a convenient location, but it’s their customer service we keep coming back for, time and time again. We’ve never been so happy with any auto repair shop.” A Google writer boasts, “I’m a very satisfied BLVD customer. This company is so easy to work with. I feel like a valued customer. They show concern for me and my vehicle. I trust that they do what they say they will do, and not treat me like I don’t understand. I am grateful to have found them when I moved into the NE Mpls area and give their name out to anyone looking for a quality mechanic. Thank you, BLVD!” BLVD Autoworks is also a staple in its community working to support local organizations, events and charities. Owner Tom Archambault is a past-president of AASP-MN.

BOBBY AND STEVE’S AUTO WORLD Multiple locations

Established in 1996

Bobby and Steve’s Auto World treats their customers as guests in their many locations inviting them in to “stay as long as you like and enjoy our services,” which include everything “under the hood,” plus towing. They even provide a place to get a bite to eat! Senior partner Bobby Williams started his career in the gas station business, which is when he met Steve Anderson. Together, the “perfect partnership” was born. From there, the business evolved from gas stations into auto repair and today, the business has eight locations in Bloomington, West Bloomington, Columbia Heights, Eden Prairie, West St. Paul, and downtown, west and south Minneapolis. Their newest location is an innovative two-story auto repair facility in West St. Paul that opened its doors in 2022. The team stresses its values, beginning with serving people and ending with playing hard as a team. Thousands of reviews online back this up. A customer on Google reports, “I stopped in with the driver’s side front headlight out and they said it would take a half hour and it was done sooner. Greeted when I came in. Friendly customer service. Always happy with the repairs and services provided. Will recommend to someone if they need assistance or repairs.” A Facebook user shares: “We blew a tire driving through the cities on the way to a youth basketball tournament and pulled into Bobby and Steve’s because it was close. They took one look at our son in his basketball uniform and told us they would have us on our way in 20-30 minutes. For $40, we were on our way without any further stress. They were so friendly and went out of their way to help us. We highly recommend them.”

COMPLETE AUTO REPAIR

Rochester, MN

Established in 2013

Upon perusing hundreds of reviews and posts online, it’s easy to see why this shop made this list! Like its name indicates, this team really seems to deliver the complete package when it comes to serving their customers right. The team states they genuinely want to make the process as easy and enjoyable as possible and it sure seems that they do so time and again. Just from a quick scroll of their Facebook page, it’s easy to see that Complete Auto Repair loves its customers, and their customers love them right back! A few posts show thank you notes and signs they’ve received from customers thanking them for what they do. One writer on their Facebook page suggests there is no other place to go but Complete Auto Repair: “I absolutely trust this business completely. Always fair, always informative, they provide recommendations as they see them but do not force extra services upon me. Work is high quality, and they stand behind what they do. Staff is polite, and the owner who I talk to at the front, Travis, is an awesome person who cares about his customers and employees. People matter to them, all of them, not just the office staff. Just go here!” One driver told the Google world his thoughts on what a gem this shop was to find: “Other than finding a good barber, I’m not sure if anything is more frustrating than finding a good mechanic. Complete Auto Repair came to the rescue for us after we got an outrageous quote from another facility in town. I find the honesty of this shop to be completely refreshing. They will take the time to explain any repairs needed and make sure you understand why it needs to be done.”

DYNAMICAR AUTO REPAIR Shakopee, MN

Established in 2012

The family-owned and operated team at Dynamicar Auto Repair credits its success to its customers. They pledge to not only serve them, but to also build lifelong relationships with them which has made them a trusted source in their area. Hundreds of positive online reviews from those customers certainly back up their claim! Honesty is one of the main things that keep customers happy and Dynamicar delivers their promise. A Google user shares his experience: “I went to the dealership two weeks ago to get an oil change. They told me my oil gasket was leaking, which cost $470. Also, my timing cover was leaking, which would cost me around $4,200. So, I went to Dynamicar for a second opinion. They resealed the oil gasket and found out my timing cover wasn’t leaking. It’s just a little hose around it. Total cost was $540; saved me about $4,000 from the dealership. I really recommend anybody who lives in the Shakopee area to check them out. They are a very experienced engineer who is willing to give you a decent conversation about your car.” Another happy customer went on Facebook to share his input: “Dynamicar continues to provide top-notch GREAT service when I need it for my work truck and also my GMC Yukon. Having done business for many years with them, they continue to keep me up and running ASAP. One of the best services they provide is a loaner car, which goes a long way to uncomplicate getting my service work done. I highly recommend Dynamicar Auto Repair.”

KURTH’S AUTO REPAIR New Hope, MN

Established in 2009

Kurth’s Auto Repair swears that they fix everything and their customers’ testimonials sure back this up. This family operation boasts decades of experience and all the right tools to get people back in their cars and back on the road. Helping their customers get back on the road is not the only type of assistance they lend. Kurth’s gives back to the community and recently announced via Facebook they have donated their 35th vehicle to a local woman in the process of getting back on her feet to support her family. This shop has quite a collection of five-star reviews and as this one Google user says, the rave praise is what drew her to the shop and she was not disappointed: “I was looking for a new local auto repair shop and found that Kurth ‘s was close to my home. I read all of the reviews and saw they had a special for an oil change and pothole maintenance. They got me in two days later, assessed the vehicle, let me know it wasn’t my alignment and that it was bulging tires. Gave me a good price on tires, installation and oil change. Will be going back.” One Google user says five stars isn’t enough! “I’ve been bringing my vehicles here for over 20 years and they have always been honest, fair and competitively priced. I’d give them 10 stars if I could.”

LLOYD’S AUTOMOTIVE SERVICES St. Paul, MN Established in 1947

This St. Paul automotive hotspot is what it is today thanks to Dan Burns, who owned and operated the business since he purchased it in 1990. In 2021, Burns turned it over to longtime trusted general manager Nick Stoffel, who has pledged to give their customers the same level of professional service customers have come to expect from Lloyd’s Automotive Services over the past few decades. Making the experience convenient for their customers is their number one priority. As one reviewer on Google puts it: “It’s never fun to have to bring your car to the mechanic and it’s even harder to find one you can trust. I have an older car and unfortunately, it seemed like everything went out all at once this year. I was skeptical at first, like anyone bringing their car into a new place, but after all the work they’ve done and how well my car now performs, I trust their work. I had a recent concern with my brakes and long story short, not only did they make sure the repair was done right, they went above and beyond doing the right thing and then some when correcting an error brought to their attention. These folks are good at what they do and have caring and wonderful staff. Thank you especially to Nick, who is always a pleasure to work with and for his understanding, care and excellent customer service. He turned around what could have potentially been a bad experience into an unforgettably kind and positive one. Thank you so much.” A Yelp user says a consistently positive experience is what brings him back to this shop again and again. “I have been going to Lloyd’s for almost 20 years. It is the absolute best possible customer service experience imaginable. I know NOTHING about cars and they treat me fairly and with respect. It is the only place I’ve ever gone that regularly charges me less than I expect and helps recommend options to save money. They give very clear advice and accurate estimates of repair times. I regularly drop my car off there at night with their drop off service and I get a call by noon the next day that it is fixed. They are really top notch and I have been there so many times that it’s not just one person or one event. It’s a very consistent experience.”

Nick Stoffel is a past member of AASP-MN’s Mechanical Advisory Committee.

PRO-TECH AUTO REPAIR Corcoran, MN Established in 1983

This family-owned business got its start under the very capable hands of Tom Gleason, who opened the shop doors a few years after becoming a certified master technician. Tom’s son, Dan, now runs the shop alongside him and their team of professional repairers. They work together to make sure their shop is a well-oiled machine and a trusted source for all customers. One Google reviewer praises the team for their cleanliness, friendliness and reasonable pricing: “They were very reasonably priced and completed the work quickly. They also did a great job communicating the progress throughout the day. I was very impressed with the cleanliness of the facility as well. I would not hesitate to bring back any of my vehicles for either maintenance or other performance-related work!!” A Yelp writer was particularly pleased with the work of the father-son dynamic: “Pro-Tech is a classic example of a multi-generation family business. Except a successful one. The team knows how to have fun but more importantly, gets the job done right. The father/son duo work hard to earn and keep your business and understand the power of a happy customer in the community. Bring your car, truck, RV, trailer or almost anything in and it will be treated like it were their own. You won’t be disappointed.” Both Gleasons have served on the AASP-MN Board of Directors. Dan is currently on the Board and Tom is a past Board member.

TGK AUTOMOTIVE SPECIALISTS Hugo, MN and various locations

Established in 1994

TGK Automotive Specialists is quite well known throughout the state with 22 locations. However, its Hugo location stands out the most, with a solid social media presence and over 500 positive Google reviews. TGK prides itself in serving all makes and models in all of their state-of-the-art facilities. Each location’s website page features its staff members who each tell you a bit about themselves and why they love working in the automotive field. Rounding out the team at the Hugo location is their Chief Canine Officer, Harley, who is known to hug and greet their clients! The Hugo team also stays active with its surrounding community. One reviewer on Google praises the team for their service and the support they give local organizations. “Thanks for another wonderful experience. Your team continues to provide professional service in a clean environment. And, I appreciate your strong initiative to support the local community through food drives and Girl Scout Cookie sales. TGK is my go-to for auto service.” Another pointed out the personal attention he received: “Only local shop that was willing and able to listen and write down issues related to electrical gremlins in my car, and help find a simple solution. Only time will tell if this fix is permanent, but the process was good to begin with. Went above and beyond in a couple different ways over the holiday weekend.” Tim Kruse, TGK Marketing Director, is on the AASP-MN Board of Directors.

TURBO TIM’S ANYTHING AUTOMOTIVE Minneapolis and St. Paul, MN Established

in 2014

More than a thousand reviews on Google alone confirm Turbo Tim’s Anything Automotive is the place to go for auto service in St. Paul and Minneapolis. What started out as a “well-kept secret in Northeast Minneapolis” has turned into a premier auto repair shop in the Twin Cities. The 20-bay facility, located at 2823 Central Avenue, was once an old furniture factory. According to some reviewers, what really makes this place the “cat’s meow” is...the cats! As their logo suggests, the feline crew at Turbo Tim’s helps raise morale around the shop. One five-star reviewer on Google says, “Love this place. I’ve been taking my vehicles here for a couple years now, and am always so happy. Not only do they charge fair prices, they’re very good at explaining things clearly and honestly, in a way that doesn’t make me feel like an idiot. Their inspections are very comprehensive, and they’ve never tried to pressure me into getting services done that I didn’t want or couldn’t afford at the time. Everyone I’ve interacted with in person or over the phone has been super friendly. Plus, who doesn’t love getting to pet adorable shop cats every time you go in?? Best mechanic shop ever; 10/10 would recommend.” A Yelp reviewer was also smitten with the kittens. “Ok I’ll admit it, Turbo Tim’s set themselves up for success before I even walked through their La Croix-lined entrance. I’ve always admired their wicked wacky ads in City Pages, their cat-enthused branding and seeing their stickers in most Lyft drivers’ cars (whom swear by TTs). So, when the post-winter potholes beat the crap out of my car, I came right to Turbo Tim’s on Central.”

Agree or disagree? Email Alana@grecopublishing.com to tell us why! Be sure to look out for our Top 10 Auto Body Shop list in an upcoming issue of AASP-MN News.

Workers’ Compensation Insurance

The Basics

Workers’ compensation insurance benefits are available to employees who are injured or become ill because of a work-related incident. If one of your employees is injured on the job and is medically authorized to take time off from work, he or she will be reimbursed for lost wages and all medical expenses related to the treatment and rehabilitation.

What are the reporting procedures for injuries and illnesses?

If employees are injured, they should notify you immediately to file a report. This will initiate the process for receiving workers’ compensation benefits.

How are employees reimbursed?

Lost compensation is payable during the time period in which employees are authorized by their treating physicians. Benefits are paid weekly at a state-specific percentage rate of their average weekly wage, up to a maximum dollar amount.

Fire Extinguisher Safety

Properly fighting small fires

Fire extinguishers are designed to fight fires in their early stages when the fire presents a relatively small hazard. An extinguisher can be used when the fire possesses the following characteristics:

• Small

• Slow growing

• Giving off minimal smoke

• Emitting minimal heat

If a fire is too large, if there is too much smoke or if you are too frightened, evacuate immediately.

PASS

Use the PASS method:

P=Pull

• The safety pin is usually held in place by a plastic seal and will pull off. Do not push down on the operating lever while pulling the pin, it won’t come out.

A=Aim

• Aim at the base of the fire, the lowest flame closest to you. The base of the fire will recede from you as you use the extinguisher, so you must adjust your aim.

S=Squeeze

• The operating lever is above the carrying handle. The operating lever opens the valve when you squeeze it down. When you let go, the valve

closes and the discharge stops

S=Sweep

• Sweep the nozzle by moving your arm at the elbow. Direct the discharge to cover the entire width of the base of the fire.

Know Your A, B, Cs

Using the wrong fire extinguisher can result in more damage than the fire itself. All extinguishers have nameplates identifying their usage instructions, as outlined below.

Class A Fires

• Only use Class A extinguishers for wood, paper, trash and other items that produce glowing embers as they burn. Class A extinguishers should never be used on gas or electrical fires.

Class B Fires

• Only use Class B extinguishers to fight fires caused by flammable liquid and gas (gasoline, paint thinners, solvents, grease and acetylene).

Class C Fires

• Use a Class C extinguisher only to fight energized electrical equipment fires

There are also extinguishers known as a Class ABC extinguishers, which can be used for all types of fires.

What happens if employees do not comply with recommended treatments?

Non-compliance with recommended medical treatments, therapy or return-to-work plans may jeopardize workers’ compensation benefits.

maintaining a safe workplace is vital and will consequently reduce your insurance costs. Here are some other

Implement a return-to-work policy in which employees work modified duty until they are fully healthy to do their jobs.

Be safe and healthy on the job with these helpful tips provided by CBIZ…

employees on safe practices

Insist that employee claims are reported promptly. Minnesota Dept of Labor can assess fines for late reporting beyond 10

Investigate the cause of injuries

Never feel like you must stay and fight a fire. If, at any point, you feel like your safety is threatened while using a fire extinguisher get out immediately

For more information, contact Brad Schmid at bschmid@cbiz.com or 763-549-2247.

bschmid@cbiz. to learn more about how this coverage can help you protect your

In the event that one of your staffers gets injured on the job, workers’ compensation insurance will cover his or her medical costs and wages during the recovery period.

continued from pg. 5

Starting January 2024, workers will be eligible to accrue a minimum of one hour of earned sick time for every 30 hours worked, with a maximum of 48 hours annually. Employees could use that time for medical appointments, short-term illness like a cold or flu, or to care for a child who may be out of school sick. This time off can also be used to secure services or alter living arrangements in response to domestic violence, which is referenced in the title as “safe” time.

Non-compete Clauses

Non-compete agreements between employers and workers are now unenforceable under Minnesota law. There are two exceptions to the new law, it does not extend to non-compete provisions associated with the sale or anticipated dissolution of a business. The new law also does not impact non-disclosure agreements. These changes will be effective July 1, 2023.

Electric Vehicle Provisions

Numerous electric vehicle (EV) policy and funding provisions were passed into law. There were also many other “green” policies that are likely to help grow the

EV market over the coming years, along with federal policies and programs. A few of note: (1) Rebates for individuals who purchase EVs; (2) Funding for more EV infrastructure; (3) Requirements that state auto fleets include EVs; and (4) Grants to auto dealers to attain their EV certification. One notable omission was funding for education, training and workforce development in repairing EVs. This issue is ripe for coming legislative sessions and coalition work across sectors and organizations is something AASP-MN will continue to advocate and participate in moving forward.

While the above is a recap of the legislative session that just ended, AASP-MN leadership is currently working with AASP-MN member leaders to build a foundation for the next legislative session, which will focus on policy rather than budget issues. This is a prime opportunity to develop and advance key policy proposals that will positively impact members and push the industry forward. Stay tuned for more opportunities to help shape our priorities.

The Database Enhancement Gateway (DEG) helps improve the information in collision repair estimates through repairer feedback about vehicle-specific errors, omissions and inaccuracies in the databasae and labor times. If you are performing automotive repairs of any kind - collision or mechanical - you need to utilize the DEG! Check out some recent Database Inquiries - and their resolutions - below!

CCC/MOTOR: Testing PPE Equipment: DEG Inquiry 19876 addresses a question regarding testing PPE equipment. The end-user asks, “Is time for ‘High Voltage PPE Prepare, Test, Put Away’ included with ‘High voltage system deactivate/activate’? This step is not listed in any OEM procedure we have seen, but is always listed within any HV training for the manufacturer. Based on 910.137 - Electrical Protective Equipment - Glove must be tested daily, or before use. Then the OEM procedure can begin.”

MOTOR’s response included a YouTube video (available at youtube.com/shorts/DUMP4SoPrQM), and the following:

• “Gathering tools and equipment to complete a procedure is included in the estimated work time provided.

• Testing equipment and set up of equipment is not an included operation.”

Mitchell: Masking of Electrical Connectors: DEG Inquiry 30728 from Mitchell provides feedback responding to masking/ capping/protecting electrical connectors, and an additional consideration when developing a repair plan.

“After review of available information, the requirement to mask, protect or cap off electrical connectors is not outlined

in the manufacturers’ service procedures and has not been accounted for in the labor allowance.”

Audatex: Masking of Electrical Connectors: DEG Inquiry 19474 from Audatex provides feedback responding to masking/ capping/protecting electrical connectors, and an additional consideration when developing a repair plan.

“The labor time to mask and/or protect electrical components is not included in our labor times. If labor time is needed for this, it must be considered manually at user discretion.”

CCC/MOTOR: Blending Tow Cap Covers: DEG Inquiry 31042 addresses a question regarding blending tow cap covers:

“MOTOR has reviewed information from multiple sources and has concluded that the current formula reflects an estimate for one particular scenario but does not necessarily reflect the many variations encountered with modern vehicle finish and design. Given the variations among scenarios today, we believe MOTOR’s Estimated Work Time Development methodology should defer to the judgment of an estimator or appraiser following an on-the-spot evaluation of the specific vehicle and refinish requirements in question.”

Note: The estimating databases are all intended to be used as a GUIDE ONLY. View these tips and others at DEGWEB.ORG

BENEFITS!

Assure Business Success by Hiring the Right People!

The Alliance’s Auto Employee Assessment System, offered in conjunction with Assessment Associates International (AAI), will help AASP-MN members identify employees that not only have the technical skills for the job, but also good motivation, work habits and people skills.

How does it work?

• Job candidates complete one of two questionnaires:

• Service Advisor/Estimator

• Technician - including mechanical, body or painter

• Candidates are assessed on motivation, attitude, dependability, initiative and other “soft skills.”

• Assessments are completed over the internet at any time of day

PROPERTY/LIABILITY AND WORKERS’ COMP INSURANCE

CBIZ

Contact: Brad Schmid 763-549-2247 / bschmid@cbiz.com

or night, and results are emailed to the employer within minutes of questionnaire completion.

• Scores are presented comparing the candidate to current, successful AASP-MN member employees.

• Shops use the information to identify candidates that are a good fit with their work environment.

• AASP-MN has validated these assessment tools, demonstrating their accuracy, fairness and legal defensibility.

Why use it?

• Enhanced employee effectiveness and fit with your work environment.

• More good hires and less turnover.

• Immediate results – a better bottom line for your shop.

• It’s an objective, valid and defensible hiring tool.

• It is affordable! AASP-MN member pricing is 50 percent off retail price and starts as low as $15 per assessment.

Here’s how:

Contact Nate at Assessment Associates International at (952) 8546551 or nate@aai-assessment.com.

For additional information about this or other AASP-MN member benefit programs, contact the AASPMN office at (612) 623-1110 or aasp@ aaspmn.org.

AASP-MN MEMBER BENEFIT PROGRAMS

WEBSITE AND INTERNET MARKETING SOLUTIONS

Autoshop Solutions

Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com

BUSINESS FORMS/CALENDARS

AASP-MN

Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org

CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums.

EMPLOYEE BENEFITS

Business Planning Professionals

Contact: Dennis Begley 612-308-6577 / dennis@begley-group.com

Business Planning Professionals will provide AASP-MN members with quotes from multiple carriers for life insurance, health insurance, long-term care and disability insurance.

EMPLOYEE VOLUNTARY BENEFITS

Colonial Life

Contact: Deb Ferrao 612-600-4135 / deb.ferrao@coloniallifesales.com or Tracy Bailey 612-801-0139 / tracy.coloniallife@gmail.com

Dedicated representatives can help members transform their benefit package with competitive rates, value added services at no cost and complimentary legal document preparation service. Colonial Life has the tools and flexibility to create a plan to fit everyone’s needs.

UNIFORM & LINEN SUPPLIES

Aramark

Contact: Rick Krenz

612-616-5290 / krenz-richard@aramark.com

Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride/Aramark each year.

CREDIT CARD PROCESSING

Association BankCard Services

Contact: Mac Hardin

952-933-2026 / mach@retailfinancialservices.biz

Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available.

LEGAL CONSULTATION

Fryberger, Buchanan, Smith & Frederick

800-496-6789

Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.

Autoshop Solutions has developed the most cutting-edge marketing platform for AASP members. Really Powerful Marketing (RPM) is an all-in-one program that bundles your website, pay-per-click, search engine optimization, social media, and much more! With five levels of RPM to match your budget, goals, and competition, it’s built to drive your shop forward!

REPAIR SHOP PRODUCTS/SERVICES DISCOUNTS

CARS COOPERATIVE

Contact: Stephenie Sheppard 405-547-4077 / membersupport@cars.coop Members receive discounts on a variety of products and services they use every day! From discounts on paint and rental cars to office supplies and phone services. Over 50 programs available!

INFORMATION PROVIDERS

Mitchell 1

Contact: Mitchell 1 Representative 888-724-6742 ext. 6986 Mitchell 1 offers AASP members a $10 per month discount on any eligible Mitchell 1 subscription.

Mitchell International

Contact: Mitchell International Representative 800-238-9111 AASP members receive $350 off Mitchell's MD-500 allin-one solution for scanning, calibration, estimating, and blueprinting.

TECHNICAL INFORMATION HOTLINE

IDENTIFIX

800-745-9649

Members enjoy a 20% annual savings on Direct-Hit and Direct-Help subscriptions, the industry's most reliable source for experience-based repair information.

CHECK GUARANTEE SERVICES

Certegy Check Services

877-520-2987

Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.

AUTO EMPLOYEE ASSESSMENT

Assessment Associates International

Contact: Nate Page 952-854-6551 / nate@aai-assessment.com

Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50% off retail price, starting as low as $15 per assessment.

Discounted rates on printed business forms and calendars.

PAYROLL PROCESSING

CBIZ Payroll

Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com

Members receive 20% discount off standard payroll products and services (excluding 401k).

SAFETY COMPLIANCE

Complete, Health, Environmental & Safety Services

Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com

AASP-MN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/ Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.

LIVE-ONLINE & ON-DEMAND TECHNICAL TRAINING

AUTOMOTIVE SEMINARS

Contact: Tim Houghtaling 920-866-9813 / tim@automotiveseminars.com

Discounted pricing to AASP-MN members on all liveonline events, as well as on-demand training videos.

Automotive Seminars specializes in diagnostic training that provides automotive technicians with knowledge, testing techniques and data interpretation skills needed to diagnose today’s vehicles. The live-online events and ondemand training videos focus on automotive electronics and engine management systems and are written and created by some of the industry’s leading diagnostic technicians.

BUSINESS COACHING

180BIZ

540-833-2014 / info@180biz.com

Members receive a 25% discount on Rick White's Pocket Business Genius subscription, offering independent auto shop owners fast access to actionable business advice from a leading industry expert.

SHOP SOFTWARE

Condition Now

888-868-5440 / conditionnow.com/body-shop

A platform that allows shops to supplement the accident or damage information reported on Carfax and Autocheck vehicle history reports. Every AASP member receives a discounted inspection rate, allowing them to generate additional revenue from their retail and dealer customers.