AASP-MN News September 2019

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 1

September 2019

The State of ADAS: Data, Dilemmas and Critical Decisions

PLUS: Register for Upcoming Seminars!

See pages 10 and 12

Your Champion. Your Ally. www.aaspmn.org

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 2

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 3

AASP-MN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 Roseville, MN 55113 Phone: 612-623-1110 Fax: 612-623-1122 email: aasp@aaspmn.org website: aaspmn.org. To keep its readers better informed, AASP-MN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. 2019 All rights reserved. Cover image www.istockphoto.com.

AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.

AASP-MN BOARD MEMBERS

CONTENTS Vol. 28 No. 9

PRESIDENT’S MESSAGE ............................................................4 Sharpen the Saw

by Carl Thomas, AASP-MN President LEGISLATIVE UPDATE................................................................5 AASP-MN Updates Legislative Author on Satisfactory Repair Bill

by Kevin Walli, AASP-MN Lobbyist

2019 - 2020 PRESIDENT Carl Thomas IMMEDIATE PAST PRESIDENT Will Latuff SECRETARY-TREASURER Matthew Feehan

LOCAL NEWS ............................................................................6 NATIONAL NEWS ......................................................................9 FEATURE....................................................................................14 The State of ADAS: Data, Dilemmas and Critical Decisions

by Joel Gausten and Alana Bonillo

COLLISION DIVISION DIRECTOR Randy Miller

DEG ESTIMATING TIPS ..............................................................16

MECHANICAL DIVISION DIRECTOR Tom Archambault

INSURANCE I.Q. ........................................................................18

ASSOCIATE DIVISION DIRECTOR Loren Feldkamp COLLISION SEAT Jesse Jacobson MECHANICAL SEATS Tony Newman Randy Notto, AAM

COMPLETE HEALTH, ENVIRONMENTAL, HEALTH AND SAFETY SERVICES (C.H.E.S.S.) ..............................................................21 Not This Again CASH IN ON YOUR MEMBER BENEFITS ....................................24 Order Your 2020 Automotive Calendars Now AASP-MN MEMBER BENEFIT PROGRAMS..................................26

STAFF EXECUTIVE DIRECTOR Judell Anderson, CAE OFFICE ADMINISTRATOR Jodi Pillsbury PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 FAX: 973-235-1963 PUBLISHER Thomas Greco | thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli | alicia@grecopublishing.com CREATIVE DIRECTOR Lea Velocci | lea@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten | joel@grecopublishing.com EDITORIAL & CREATIVE COORDINATOR Alana Bonillo | alana@grecopublishing.com OFFICE MANAGER Donna Greco | donna@grecopublishing.com DESIGN ASSISTANT Christoper Rizzi | chris@grecopublishing.com www.grecopublishing.com

UPCOMING EVENTS October 16 Beyond the Four Strokes EP Auto, Tire & Glass 12479 Plaza Drive Eden Prairie, MN 55344

October 17 Advanced Safety Systems: Post Collision Service & Repair EP Auto, Tire & Glass 12479 Plaza Drive Eden Prairie, MN 55344

April 23, 2020 Annual Meeting & Leadership Conference Delta Hotels by Marriott Minneapolis Northeast 1330 Industrial Blvd.

Minneapolis, MN 55413

ADVERTISERS’ INDEX aaa Auto Parts ....................................................9 AmeriPride ............................................................22 American Honda Motor Company ..............25 Axalta......................................................................IFC Buerkle Hyundai..................................................8 Dentsmart ............................................................16 FinishMaster ........................................................5 Inver Grove Honda/Inver Grove Toyota ....11 Jack McClard........................................................11 Keystone ..............................................................19 Maplewood Toyota............................................17 Mills Parts Center ................................................19

AASP-MN News

Mopar......................................................................19 Morrie’s ................................................................17 Motorwerks BMW ..............................................IBC MPA ........................................................................13 PAM’s Auto ..........................................................4 Proven Force........................................................OBC Reliable Automotive Equipment....................7 Rosedale Chevrolet............................................24 Roseville Chrysler ..............................................19 Sherwin-Williams ................................................20 Straight & Square................................................8 Toyota Group ......................................................23

September 2019 | 3

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 4

PRESIDENT’S MESSAGE

Sharpen the Saw

by Carl Thomas AASP-MN President

If you did things right, your summer should have been filled with sun, good times and a profitable shop. Summer is when we really ramp up; it seems the shop is always full and the larger issues revolve around throughput, maximizing efficiency and providing the highest quality work when cranked up. The shop gets dirty and disorganized, “stuff” starts to build up in the corners, everyone’s a little overworked and ready for a break. We keep in mind fall is right around the corner, and with it, we have the opportunity to hit the reset button.

We always have a pullback in business with the start of the State Fair. I feel the “Great MN Get Together” triggers customers’ fall planning and the car goes on the back burner before winter really ramps up. Regardless of the reason, we use late August/early September to really review our second trimester performance, dig into margins, labor rates, hours billed, marketing strategies, etc. It is also a time to start planning our fall/winter training. Without training, our

4 | September 2019

technicians and advisors would be completely lost. I strongly urge looking into putting together a training program for your employees and following it. The more knowledge we all have, the more the Alliance can continue to improve as a group. We do a lot of internal training on new equipment and processes, which not only educates technicians, but really helps our service advisors understand our capacities with specific equipment.

Additionally, the Alliance has a diagnostic “Beyond the Four Strokes” class on October 16 and a “GM Advanced Safety Systems” seminar on October 17 that not only serves the collision side, but can also be used on the mechanical side. Information on both classes and registration can be found at aaspmn.org/education-events or on pages 10 and 12 of this issue.

I hope everyone had - or is having - a great summer both personally and in business. I look forward to seeing you at upcoming events!

AASP-MN News

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 5

LEGISLATIVE UPDATE

AASP-MN Updates Legislative Author on Satisfactory Repair Bill

by Kevin Walli, AASP-MN Lobbyist

The Association’s top legislative pribe taken up. While the insurance indusority is the passage of legislation which try has participated in discussions and would require insurance companies to has moved in our direction, we have not pay for repair procedures called for by yet found that “peace in the valley” soluautomobile manufacturers. tion. We will continue our efforts to find Procedures such as pre- and postcommon ground. repair scans ensure that damaged vehiIn the meantime, we will be renewcles returning to the road have been ing our contacts with the Alliance of Auproperly repaired. tomobile Manufacturers, who have been The House author for our legislative supportive of our initiative, and we will Heppner’s staff explain high-tech proposal is Representative Ruth Richardbe reaching out to the Minnesota Safety vehicle components to son (DFL-Mendota Heights). RepresentaCouncil to engage them in discussions Representative Ruth Richardson tive Richardson was invited to join in a about the important role that this satismeeting with AASP-MN members at factory repair legislation has in preservHeppner’s Inver Grove Heights collision repair shop. The ing the safety of the motoring public. meeting was hosted by Jesse Jacobson, who assembled a Thanks to the team at Heppner’s and the other AASP-MN team of his staff to explain the repair process for Representamembers for participating in the briefing for Representative tive Richardson. We also had Will Latuff, Latuff Brothers Auto Richardson; we owe her our thanks for continuing to give us Body; Dan Sjolseth, Superior Service Center; and Darrell Amher time and attention on this important industry issue. berson, LaMettry’s Collision in attendance to describe the importance of a thorough repair process given the complexity of today’s motor vehicles.

Coincidentally, the meeting took place the day that Auto Owners Insurance issued a notice that it would pay a shop’s mechanical rate for pre-repair and post-repair scans. Auto Owners is taking the lead in the insurance industry to help ensure the proper repair of its insureds’ vehicles.

We talked with Representative Richardson about our ongoing efforts to engage the insurance industry in conversations regarding the satisfactory repair legislative proposal.

AASP-MN staff met with the Minnesota Insurance Federation in July and asked that they take the latest version of our language to a Federation Legislative Committee meeting, which was scheduled for August 8.

One of the challenges of securing passage of legislation in the Commerce Committee is that there is typically a call for the parties who are at odds on a particular proposal to find a “peace in the valley” compromise before their provision will

Your Champion. Your Ally. www.aaspmn.org AASP-MN News

September 2019 | 5

AASP0919.qxp_AASP News 8/27/19 12:15 PM Page 6

LOCAL NEWS AASP-MN to Host Seminars for Auto Service and Collision Repair Shops in October

Thank You to

On Wednesday, October 16, the Alliance will host “Beyond the Four Strokes: What Do You Do When Nothing You See is Wrong, But Something is Broken?” for automotive service technicians. The three-hour clinic will help answer the question, “What do you do when you have swapped plugs, injectors and coils and you still have the misfire?” The “Beyond the Four Strokes” course uses real-world scenarios based on vehicles from several manufacturers to focus on engine mechanical-related misfires diagnosis, SIDI engine service techniques and the most recent engine sensor technology.

For collision repair shops, the Alliance will host “GM’s Advanced Safety Systems: Post Collision Service & Repair” on Thursday, October 17. The three-hour clinic will cover procedures to be followed while making collision repairs for safe operation of a vehicle post-accident, including: side blind zone alert, lane departure, haptic seats, rear vision camera, parking assist, and adaptive cruise control systems.

Both sessions will be held from 4 to 7pm at EP Auto, Tire & Glass in Eden Prairie and will be presented by Jerry Tempel, principal tech training specialist with Raytheon Professional Services.

The cost to attend either session is $40 per member and $55 for non-members. Pre-registration is required.

For additional information or to register, see pages 10 and 12 or contact the AASP-MN office at (612) 623-1110 or 800-852-9071 or visit aaspmn.org.

Our Sponsors The following companies have made sponsorship commitments for AASP-MN’s educational programming and other activities in 2019: Platinum LKQ – Minnesota Lube-Tech & Partners Gold AASP National AmeriTrust Group Auto Value Parts Stores/APH Axalta Coating Systems CARSTAR CBIZ AiA Finishmaster PPG Automotive Finishes United Fire Group Silver aaa Auto Parts Enterprise Rent-A-Car National Coatings & Supplies/Single Source O’Reilly Auto Parts PAM’s Auto, Inc. Suburban Chevrolet

Save the Date AASP-MN Annual Meeting & Leadership Conference Thursday, April 23, 2020 Delta Hotels by Marriott Minneapolis Northeast 1330 Industrial Blvd.

Minneapolis, MN

Bronze C.H.E.S.S.

Minnesota Careers in Auto Repair & Service (MNCARS) MNCARS is a non-profit organization established in 2016 by AASP-MN. Its sole purpose is to promote careers in the automotive industry, recruit young people into the state's college-level automotive service and collision repair programs and, ultimately, into industry workplaces. To further those efforts, MNCARS recently participated in the following events:

• Minnesota Teachers of Transportation & Industrial Areas (MTTIA) Conference, Brainerd • NHRA Nationals, Brainerd International Raceway

Take advantage of the resources in the MotorMouth toolbox! Get out and get active in your local community to promote industry careers!

6 | September 2019

AASP-MN News

Leadership Conference Vendor AkzoNobel Ameripride Services AutoZone BASF Dent Impressions Dentsmart PDR Heartman Insurance Monroe, Moxness, Berg, P.A. Napa Auto Parts Net Driven

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 7

RAE is North America’s premier supplier of OE certified repair equipment.

Our OE approved systems and products are the “preferred choice” for use in collision repair because the system or products have already been prescreened by the car manufacturer.

PHONE: 732-495-7900 FAX: 732-495-7904 E-MAIL: bill@rae1.com www.raeservice.com VISIT US ON FACEBOOK www.facebook.com/ReliableAutomotiveEquipment AASP-MN News

September 2019 | 7

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 8

124 Osseo Ave N • St. Cloud, MN 56303

THE GENIUS OF SMART WELDERS!

8 | September 2019

AASP-MN News

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 9

NATIONAL NEWS

An Industry Under Threat

Vehicle manufacturers are trying to take control of vehicle data.

They’re building cars that can wirelessly transmit data straight back to them — cutting out the independent automotive repair industry. Repair and maintenance data are critical to doing our jobs. If vehicle manufacturers succeed in creating a monopoly on data, it will jeopardize our entire industry.

The Autocare Association and other industry organizations are asking Congress to act to give car owners and drivers control of their vehicle data. But today, few people even know about vehicle data. It will take the united front of the automotive repair industry to ensure car owners and drivers can continue to choose who maintains and repairs their vehicles.

You can help by educating your customers. The Autocare Association has developed an industry and consumer toolkit to help educate and engage your employees and customers on vehicle data – what it is, why they should care and how they can help raise awareness. Both toolkits are available online at: autocare.org/tele matics/toolkit and include a variety of assets to help spread the word and encourage action.

AASP-MN News

September 2019 | 9

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 10

Beyond the Four Strokes: What Do You Do When Nothing You See is Wrong, But Something is Broken?

Sponsored by Suburban Chevrolet

Presented by Jerry Tempel, Principal Tech Training Specialist, Raytheon Professional Services

Wednesday, October 16

4pm – 7pm EP Auto, Tire & Glass 12479 Plaza Dr. Eden Prairie, MN 55344 Cost: $40/Member or $55/Non-Member ea.

Registration Deadline October 11

This three-hour clinic will help answer the question, “What do you do when you have swapped plugs, injectors and coils and you still have the misfire?” The “Beyond the Four Strokes” course uses real world scenarios based on vehicles from several manufacturers to focus on: • Mechanical-related misfires diagnosis; • SIDI engine service techniques; and • Most recent engine sensor technology !"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!""

Beyond the Four Strokes Company:______________________________Contact:_____________________________________ Address:________________________________________City:_____________________Zip:_______ Phone:______________________________________Fax:___________________________________ Cost: $40/Member or $55/Non-Member ea. ……………………..………………………………………… = $_______________ Names of Attendees: _______________________________________

_____________________________________

_______________________________________

_____________________________________

Payment Options: _____Check enclosed (Payable to AASP-MN) _____Credit Card

_____Visa

_____MasterCard

_____Discover

_____American Express

Credit Card Number: ___________________________ Expires: _______________________________ Billing Address: _____________________________________________________________________ Return by October 11 to: AASP-MN, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113 Phone: (612) 623-1110 - Fax: (612) 623-1122 – Email: aasp@aaspmn.org

Cancellation Policy: Refunds require 48 hours notice of cancellation

10 | September 2019

AASP-MN News

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 11

AASP-MN News

September 2019 | 11

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 12

GM Advanced Safety Systems: Post Collision Service & Repair

Sponsored by Suburban Chevrolet

Presented by Jerry Tempel, Principal Tech Training Specialist, Raytheon Professional Services

Thursday, October 17

4pm – 7pm EP Auto, Tire & Glass 12479 Plaza Dr. Eden Prairie, MN 55344 Cost: $40/Member or $55/Non-Member ea.

Registration Deadline October 11

This three-hour clinic will cover procedures to be followed while making collision repairs for safe operation of a vehicle post-accident. In addition, the following topics will be covered: • • • • • •

Side Blind Zone Alert Lane Departure Haptic Seats Rear Vision Camera Adaptive Cruise Control Parking Assist

!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!"!""

GM Advanced Safety Systems Registration Company:______________________________Contact:_____________________________________ Address:________________________________________City:_____________________Zip:_______ Phone:______________________________________Fax:___________________________________ Cost: $40/Member or $55/Non-Member ea. ……………………..………………………………………… = $_______________ Names of Attendees: _______________________________________

_____________________________________

_______________________________________

_____________________________________

Payment Options: _____Check enclosed (Payable to AASP-MN) _____Credit Card

_____Visa

_____MasterCard

_____Discover

_____American Express

Credit Card Number: ___________________________ Expires: _______________________________ Billing Address: _____________________________________________________________________ Return by October 11 to: AASP-MN, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113 Phone: (612) 623-1110 - Fax: (612) 623-1122 – Email: aasp@aaspmn.org

Cancellation Policy: Refunds require 48 hours notice of cancellation

12 | September 2019

AASP-MN News

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 13

CUSTOMER SATISFACTION IS OUR TOP PRIORITY. PARTNERS OFFER DEDICATED WHOLESALE CALL CENTERS. OVER 50 DELIVERY VEHICLES WITHIN PARTNER NETWORK. ALL PARTNERS OFFER TECHNICAL SUPPORT FOR ASSOCIATE VEHICLES.

Toll Free 800-238-6664 Direct 651-423-2432 Fax 651-423-2808

Toll Free 800-537-6072 Direct 651-204-4610 Fax 651-256-9258

Toll Free 800-569-5735 Direct 763-424-3472 Fax 763-424-4631

Toll Free 800-448-5912 Direct 952-435-8401 Fax 952-435-8515

Toll Free 800-642-2654 Direct 952-947-5432 Fax 877-947-5479

Toll Free 800-661-4765 Direct 952-895-9514 Fax 800-661-4768

Walser Nissan - Wayzata Toll Free 800-328-9552 Direct 651-484-8888 Fax 877-593-2526

Toll Free 800-328-3551 Direct 952-475-1721 Fax 952-475-2024

Contact Sales Representative Toll Free 800-592-9514 Direct 651-484-0975 Fax 651-484-1970

Mark Bowman

Cell 715-828-7638 Marxmale@aol.com

SUPPORTING MEMBERS OF

Toll Free 888-483-8840 Direct 651-484-0962 Fax 651-490-6674

PROUD SUPPORTING

MEMBER OF

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 14

FEATURE

The State of ADAS: Data, Dilemmas and Critical Decisions

By Joel Gausten and Alana Bonillo

There are numerous issues impacting the world of collision repair and mechanical service these days, but 2019 will surely go down in history as the year of advanced driver-assistance systems (ADAS).

Today, the vast majority of new vehicles hitting the road are equipped with ADAS. The increase in vehicles boasting this high level of technology is already having a drastic impact on how they’re repaired – and how much such procedures cost. According to AAA, something as common as a windshield replacement can now cost close to $2,000 if that item features ADAS technology. Is the need for shops to step up and embrace these advancements higher than ever? Absolutely. Is the industry in Minnesota and beyond as equipped and trained as it needs to be to adequately face these changes? The answer to that question is complex and distressing.

Ignorance Is Not Bliss Just how critical has ADAS research and repair become?

According to industry consultant Mark Olson (VECO Experts), the replacement of an OEM door shell on a 2016 Ford Expedition requires 13 different procedures – seven of which involve electronics.

“ADAS repair is not optional,” he says. “People say, ‘Well, we’ll start resetting those things when the insurance companies accept it and it becomes more mainstream. For now, we’re just not going to do it.’ That’s an attitude that’s out there. How many shops do you think are actually going, ‘Hey, I’m going to draw on a car. Let me look at all the electronic resets and all the different things I may have to do because I’m doing this repair’? That’s not happening.”

Olson predicts that the vast majority of shops will soon need to alter their personnel structures in order to accommodate the growth of ADAS technology.

14 | September 2019

“You may have to have somebody in your shop who only performs research. I work with a few shops that have a dedicated position for someone to only do that and perform resets on electronics.”

Just a decade ago, ADAS was a seemingly exotic concept that made for an interesting conversation at industry forums.

Today, it is a reality that must be acknowledged and addressed.

“Everyone seems to be terrified right now about the potential for liability in doing ADAS calibrations when the bigger issue is liability for not doing them,” observes George Lesniak, director of sales and training for ADAS at Autel. “So many vehicle manufacturers today are requiring or strongly recommending an ADAS calibration after a wheel alignment.

There are a lot of shops out there, especially tire stores, doing wheel alignments and not doing ADAS calibrations.

They’re doing nothing to inform the consumer that their vehicle is being handed back to them [without it being] properly calibrated.”

Just as various OEMs have provided considerable information to the auto body field on the importance of pre- and post-repair scanning, they are actively doing the same for procedures related to various ADAS components. The same can be said for alternative sources of repair data.

“It really involves spending some extra time right now at the shop level doing that research,” comments Michael Flink, Autel’s commercial sales manager and trainer for North America.

“The aftermarket versions – the Mitchells, the ALLDATAs, the iATNs [International Automotive Technicians’ Networks] of the world – are getting far better. Mitchell ProDemand recently even added an ‘ADAS’ tab to help techs identify things. But first and foremost is to go into the OE service information site for whatever manufacturer it is and see what the OE repair procedure is – but even they can

AASP-MN News

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 15

sometimes make it difficult to search all the way through the procedure.”

Unfortunately, the availability of repair information and the actual use of this material are often two different things in today’s industry.

“There seems to be a propensity for technicians to skip over the fine print or basic instructions before they get into an actual diagnostic and repair procedure,” Lesniak says.

“It’s those preliminary instructions that give you the details about, ‘When you perform this procedure, you’ll need to calibrate the ADAS afterwards.’

“Some shops believe that a fault code will tell them if the vehicle needs to be calibrated,” he adds. “No vehicle today has a fault code for a system out of calibration.”

Issues are no different for mechanical repair shops.

Rick Zirbes, president of Smart Express, says auto service technicians also need to realize that one scan tool is not sufficient for all makes and models today.

“For years, mechanical shops have been using aftermarket tools with great success. Now, enter ADAS, gateway modules and much higher levels of communication, and you’re asking more of some tools than they are capable of.

In some cases, it works; others, you’re not so successful because they do not communicate to all modules. Doesn’t that make you question how well it is working with the ADAS system?”

Many technicians are also learning the hard way that ADAS has changed even the most minor repair procedures along the way.

“The best examples would be the radar units in the front of the car and blind spots in the rear. The saying, ‘It is just a bumper cover,’ has long left the station,” he notes. “Many factors, like bumper repairs, paint thickness, aftermarket cover or alignment issues, impact the outcome of procedures. I have witnessed a front-radar sensor improperly installed with a simple bumper cover causing the sensor to be five degrees off. This may not sound like much. Now, consider that is aiming six car lengths 60 mph in front and soon you’re looking at the ditch.”

The term “close enough” no longer applies. Ignoring the requirements related to ADAS can lead to serious injuries or even death.

“Like all conveniences, it’s human nature to become dependent on them and expect them to work as designed,” says Zirbes. “How many times do you think someone was texting or fiddling with their phone rather than paying attention and the Emergency Auto Braking saved them? Did it stop them from their bad habits, or did it give them the hall pass to do it again?”

Failures on the Shop Floor Prior to taking his current position at Autel, Lesniak visited a shop in Raleigh, NC, to see how the business was grasping current technology. The experience opened his

eyes even wider to the misconceptions driving many shops in the wrong direction with ADAS. “I was in a fairly large shop and talking to the service manager, and he told me, ‘We don’t see vehicles with that stuff.’ I looked around the shop; easily 10 out of 12 vehicles had forward-facing cameras. The shop was basically clueless as to what was actually in front of them…The lack of understanding is just absolutely scary when going out and talking to shops today.”

Zirbes has also witnessed technicians trying to perform ADAS operations without proper consideration for procedures involved.

“Despite explicit calibration requirements for level ground, I have seen calibration attempts in parking lots. Some OEM manufacturers even go so far as to require calibration procedures to be performed on an alignment rack. A parking lot is certainly not a substitute for the alignment rack. Do they have proper lighting and space? Camera calibrations require certain lighting conditions and space free from metal object distractions.”

Paul Stern, president and CEO of LIFTNOW, has been in the trenches since the ADAS revolution began. Although advanced safety systems are increasingly common, he is quick to share his concerns that even some of the most forwardthinking repair facilities are still struggling to keep up.

“Quite frankly, when we call on our customers, we see that some of them don’t have a firm grasp on any of it – what’s really going on in the industry, how to address servicing the vehicles and how to get paid for servicing them.

These systems are not that terribly expensive or exotic anymore. They’re standard in Toyota Corollas, Nissan Altimas, Honda Civics – real mainstream, inexpensive vehicles. Everybody’s getting these for their kids.”

Stern stresses that keeping drivers safe in modern vehicles requires much more than a seasoned tech eyeballing a vehicle for the presence of warning lights.

“When vehicle stability control became mandatory in 2012, many of my customers didn’t know about it. They didn’t understand that the steering angle sensor needed to be recalibrated on the alignment rack with the sensors mounted to tell them where ‘straight ahead’ is. All of these systems rely on the car assuming straight ahead is straight ahead. Imagine if the car’s off just a little bit at 80 or 90 miles per hour. The radar could be way out and looking in the wrong place.”

With ADAS now a critical part of even seemingly “easy” jobs, Stern and others will continue to provide guidance and resources to repairers who feel overwhelmed by the demands they must meet.

“These are sharp guys,” Stern notes. “I know they can fix cars, care about their customers and want to do the right thing, but this is a detail that gets lost on them.”

AASP-MN News

September 2019 | 15

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 16

ESTIMATING TIPS All Three Systems: Torqueing of Fasteners – Torqueing of fasteners in the repair process is INCLUDED in published labor times.

Labor to look up or the cost associated with locating the torque specifications is NOT included.

Always consult OEM repair procedures if any fasteners must be replaced as they may be one-time use.

Audatex: Additional Labor for Headliner Replacement – DEG inquiry 14422 clarifies that headliners being replaced may require modifications to fit additional components for vehicle-specific options. Labor to perform “Repair, fitting or modification of new replacement parts (unless part is being sectioned)” is not included in the times provided.

This information is also available in Audatex DBRM Guide page 44, section 4-2 Labor Exclusions.

Audatex: DBRM Updates – the DBRM Guide for 2019-2020 has just been updated with the following changes: • Check marks added to the Rocker Center Pillar included operation.

(Section 4-3, page 79) • Strike out text: this will apply only to manufacturers known to supply raw, unprimed bumper covers. (Section 4-4, page 143) • Add “Line Cap Off” (if required): a change was applied to any references of A/C Condenser: find “A/C Condenser R&I, including A/C line disconnect/connect (if required), Line Cap Off (when required).” (Multiple locations in DBRM) • Continuous Clear: a continuous clear definition was added. (Refinish 4-4, page 134) Mitchell: Additional Labor for Radiator Supports – The DEG has posted a video on YouTube outlining how to add additional labor for radiator supports. Check it out here: https://youtu.be/AsG6nbmXWT0.

Note: The estimating databases are all intended to be used as a GUIDE ONLY - it is important to remember that the auto body professional performing the repair is in a position to thoroughly inspect, diagnose and identify the methodology and their unique cost of the vehicle damage repair. You can view these tips and others on the DEG website, DEGWEB.ORG.

16 | September 2019

AASP-MN News

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 17

AASP-MN News

September 2019 | 17

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 18

INSURANCE I.Q.

NEGLIGENT ENTRUSTMENT Companies can be held liable if an employee has an accident in a personal or company vehicle, but a sound risk management strategy can help reduce million-dollar verdicts of negligent-entrustment lawsuits.

NEGLIGENT ENTRUSTMENT A company could be liable for damages if an employee has a collision while driving for work purposes in either their own or a company-supplied vehicle. A negligent entrustment claim could occur if a company has a weak driver safety program, regardless of who’s at fault in the accident.

The principle of negligent entrustment is not based on negligence of the at-fault driver, but on negligence of the company for supplying a vehicle to a driver who is not subject to any assessment, license record checks, motor vehicle record checks, driver safety training and ongoing activity/performance monitoring.

More and more companies are subject to negligent entrustment lawsuits, as the victims and their attorneys are often awarded large payouts. Negligent entrustment implies that an employer knew, or should have known, that they put an unsafe driver behind the wheel of a company vehicle.

EXPENSIVE PRECEDENTS A sampling of past cases demonstrates what could be at stake with negligent entrustment.

In the 2004 case of Brooks v. Hancock, a 19-year-old student was turning left at an intersection when a pickup truck traveling in the opposite direction struck his car and killed him. The student’s mother sued the pickup truck driver and his employer, claiming that the driver

18 | September 2019

was driving too fast. The suit alleged negligent entrustment of the vehicle to the driver, who had a history of motor-vehicle citations, and the claimant was awarded a very large verdict in this lawsuit.

SUMMARY

• Negligent entrustment is the negligence of employers in supplying vehicles to drivers without subjecting them to assessment, license record checks, motor vehicle record checks, driver safety training and ongoing activity/performance monitoring.

• Negligent entrustment is fast becoming a million-dollar risk for employers.

• Risk managers can mitigate the risk by instituting a clear, formal and consistent driver safety program.

NOTE: The information contained in this service bulletin was obtained from reliable sources. However, UFG accepts no legal responsibility for the correctness or completeness of this information.

For more information, contact Brad Schmid at (763) 549-2247 or bschmid@cbizaia.com.

Reprinted With Permission From United Fire Group 118 Second Avenue SE | Cedar Rapids, Iowa 52401 1-800-332-7977 | ufgins.com

AASP-MN News

AASP0919.qxp_AASP News 8/27/19 12:08 PM Page 19

AASP-MN News

September 2019 | 19

AASP0919.qxp_AASP News 8/27/19 12:09 PM Page 20

AASP0919.qxp_AASP News 8/27/19 12:09 PM Page 21

COMPLETE HEALTH, ENVIRONMENTAL AND SAFETY SERVICES (C.H.E.S.S.)

Not This Again Which of these common problems could we find in your shop?

• Damaged electrical cords

• Unlabeled containers

• Latex gloves used with polyurethane paints

• Employees not wearing safety glasses

• Eyewashes not maintained – not

accessible, expired, dirty – or no

eyewashes

• Spraying flammable liquids out-

Unlabeled containers don’t seem like a big deal, as you know exactly

glasses will usually be enough – if they’re worn. The trade schools require

what you put into that bottle (as long

safety glasses for anyone in the shops.

as you don’t forget). But what if some-

But too many employers don’t do like-

ing at too high of pressure, with-

one else picks it up? What if someone

wise, so employees fall out of the habit

out safety glasses

thinks that clear liquid is lacquer thinner

of wearing them.

side of booths

• Using compressed air for clean-

or water – but it’s actually highly corroWe see these same potential hazards again and again. Why are they a concern?

Damaged cords can start fires.

sive wheel brightener?

This is false: All gloves are the

We work with shops that have 100 percent eye protection rules. They’re successful. Their employees do quality

same. Anyone using toluene-containing

work. They prove that it’s possible to

lacquer thinner will tell you that nitrile

require eye protection all the time.

It’s a good thing if you never use

They can cause shocks – and those can

gloves deteriorate rapidly. Thin latex

kill. We see a lot of damage with the

gloves seem more resistant to thinner,

your eyewash, if it means that employ-

cords from detailers’ buffers. Those run

but they don’t block isocyanates, the

ees didn’t get stuff in their eyes. But it’s

about 10 amps. It takes less than two-

active agent in all clear coats. Those

better to be prepared for problems.

tenths of an amp to kill.

chemicals are among the most serious

Which do you think is more expensive,

hazards in automotive painting; if

maintaining an eyewash or a perma-

cords? The insulation gets damaged.

someone becomes sensitized, even a

nently blinded employee? If the eye-

The cords get so twisted that wires

tiny exposure can trigger a severe

wash is blocked, if the lines are so

break. Grounding pins break off. The

asthma attack. So, why do shops still

gunked up from lack of use that the

plug starts separating from the cord

buy the latex gloves?

water doesn’t flow, if the water is so

What problems do we see with

jacket. All of these result in cords – or

Eye injuries are one of the most

cold it’s torture to use, you’ve chosen

worse, tools – that need to be dis-

common types of injury in automotive

the blind employee. Is that really the

carded or repaired. Look at ways to

repair. Most often, it’s a particle in the

choice you want?

prevent that damage. Maybe your de-

eye. Chemical splashes happen, too. If

tailers should switch to battery-pow-

we ask what thinner in the eye feels

about using their expensive spray

ered buffers. Remind employees to

like, we usually get several first-hand

booths for their final coats, because

treat cords with care. Buy high-quality

reports. Those are preventable. If em-

doing so provides that very high-quality

extension cords, ones with molded

ployees are working with corrosives,

finish they need. They aren’t always so

plugs that are easy to grasp, so em-

face shields designed for splash protec-

conscientious about using their spray

ployees pull out the plug instead of

tion are essential. If they’re grinding,

booths for spraying primer or spray-ap-

pulling on the cord.

sanding, or using power tools, safety

plied body filler, even though the safety

21 | September 2019

AASP-MN News

Body shops are very conscientious

continued on page 22

AASP0919.qxp_AASP News 8/27/19 12:09 PM Page 22

COMPLETE HEALTH, ENVIRONMENTAL AND SAFETY SERVICES (C.H.E.S.S.) continued from page 21 features of a booth are designed for

priate personal protective equipment.

with the goal of preventing injury or

just those hazards. Spray booths are in-

So, why do we see people blowing

damage to property. We use history as

tended to control fire risks by removing

themselves off with noncompliant air

our guide, a history of people being in-

sources of ignition when you’re creat-

guns and with no eye protection?

jured and killed. What has been learned

ing a flammable atmosphere. Fire does-

Air guns that meet the require-

from that sad history becomes the

n’t care whether the flammable

ments work as well as the non-compli-

OSHA standards and fire codes you live

atmosphere is from clear coat or

ant ones. Unless you want to reduce

with. We know that using faulty electri-

primer.

your compressed air line pressure to

cal equipment can cause fires and

only 30 psi, you need to require com-

shocks. Spraying acid solutions without

be used every time you pick up an

pliant air guns. Don’t think you can con-

adequate eye and skin protection can

aerosol can. But if your employees re-

trol that if employees buy their own

blind. If exits are blocked, people can’t

peatedly spray flammables in any area

tools? OSHA’s standard for hand and

find the way out when the building is in

where sparks can be created, make

portable tools explicitly states that em-

flames.

sure your fire insurance is paid up and

ployers are responsible for the safe

your evacuation plan is well-rehearsed.

condition of tools, including those fur-

same hazards over and over again? We

nished by employees. You’re the one

can guess at answers – complacency,

who will pay the penalty.

ignorance, “it can’t happen here…” It

We don’t expect a spray booth to

OSHA’s rules on air guns used for cleaning are simple: They must reduce pressure to 30 psi when dead-headed

We’re hired, usually, to help keep

(put against a solid surface), they must

people in compliance with the law. But

provide protection against flying chips

our job is really to try to keep people

and they have to be used with appro-

safe. We look for potential hazards –

So, why do we keep seeing the

might not happen at your shop. But why take the chance?

For more information, contact C.H.E.S.S. at (651) 481-9787.

What’s Wrong With This Picture?

ANSWER: The eyewash is inaccessible.

22 | September 2019

AASP-MN News

AASP0919.qxp_AASP News 8/27/19 12:09 PM Page 23

WHY GENUINE PARTS? It’s the Right Thing to Do

You lose money when aftermarket parts don’t fit. Toyota Dealers are your best source for Genuine Toyota Parts. All it takes is one call.

For Toyota Genuine Parts please call one of these authorized local Toyota Dealers: Inver Grove Toyota 1037 Highway 110 Inver Grove Heights, MN PH: 651-306-4630 FAX: 654-457-8705 www.invergrovetoyota.com

Rochester Toyota 4365 Canal Place SE Rochester, MN 55904 PH: 507-424-2956 FAX: 507-424-0301 parts@rochestertoyota.com

Burnsville Toyota 14730 Buck Hill Road Burnsville, MN 55306 800-448-5912 PH: 952-435-8401 FAX: 952-435-8515

parts@invergrovetoyota.com

Maplewood Toyota 2873 Highway 61 Maplewood, MN 55109 PH: 651-490-2648 FAX: 651-490-2652 TOLL FREE: 877-574-0667 parts@maplewoodtoyota.com

ToyotaPartsAndService.com 23 | September 2019

AASP-MN News

AASP0919.qxp_AASP News 8/27/19 12:09 PM Page 24

CASH IN ON YOUR MEMBER BENEFITS

Order Your 2020 Automotive Calendars Now! AASP-MN and CDH Promotions team up to offer Alliance members huge discounts on customized automotive calendars.

Celebrate the year 2020 by getting your message into the homes and offices of your customers and potential customers - daily. Let them know that you intend to shine bright in this new age and will be there to serve their needs.

Calendars are used all year. Plus, they are often saved as personal records and looked at year after year.

Calendars are used where buying decisions are made: On the job, in the office, on the road or at home. Sixty-five percent of all calendar recipients write appointments/reminders on their calendar. This daily involvement keeps your

advertising sign working all day, every day.

The 2020 calendar styles and pricing can be found on the AASP-MN website, aaspmn.org.

But That’s Not All – We Can Print It All! AASP-MN also teams up with Royal Business Forms to provide members with discounts on most printed business forms, such as:

• Envelopes, letterhead and business cards • Repair orders, monthly maintenance or CSI postcards • Invoices and statements • Voucher and payroll checks • Valuable core tags and merchandise labels • Continuous data processing forms available in one, two, three or four parts — multiple carbon or carbonless • And more!

For more information or a free quote, contact the AASP-MN office at aasp@aaspmn.org or (612) 623-1110.

We carry a large inventory of Medium Duty truck parts.

• • • •

800-247-0585 651-639-2120 PARTS DIRECT:

Your Minnesota GM Wholesale Collision Parts Headquarters

Huge Inventory Competitive Discount Pricing Free Shipping on All Collision Parts Free Metro Delivery

24 Hour Fax: 651-639-2192

PARTS HOURS: Monday-Thursday: Friday: Saturday:

7:00am-8:00pm 7:00am-6:00pm 8:00am-4:30pm

www.rosedalechev.com email: cody@rosedalechev.com

2845 Hwy 35W North Located at I-35W & County Road C Roseville, MN

24 | September 2019

AASP-MN News

AASP0919.qxp_AASP News 8/27/19 12:09 PM Page 25

AASP0919.qxp_AASP News 8/27/19 12:09 PM Page 26

AASP-MN MEMBER BENEFIT PROGRAMS WORKERS’ COMP INSURANCE AmeriTrust Group (formerly Meadowbrook Insurance Group) Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com Up-front scheduled credit makes AmeriTrust one of the most competitive programs around for Worker‘s Compensation insurance. In addition, members are eligible to receive an annual dividend based on the group’s loss ratio.

For more information, log on to www.wcpolicy.com/aaspmn.

PROPERTY/LIABILITY INSURANCE CBIZ AIA Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums.

LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick 800-496-6789 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.

AUTO EMPLOYEE ASSESSMENT Assessment Associates International Contact: Nate Page 952-854-6551 / nate@aai-assessment.com Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50% off retail price, starting as low as $15 per assessment.

WEBSITE AND INTERNET MARKETING SOLUTIONS Autoshop Solutions Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com Autoshop Solutions has developed the most cutting-edge marketing platform for AASP members. Really Powerful Marketing (RPM) is an all-in-one program that bundles your website, pay-per-click, search engine optimization, social media, and much more!

With five levels of RPM to match your budget, goals, and competition, it’s built to drive your shop forward!

BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org Discounted rates on printed business forms and calendars.

Net Driven Contact: Rich Mullen 877-860-2005, ext. 224 / rmullen@netdriven.com Net Driven is a market leader in website EMPLOYEE BENEFITS Business Planning Professionals and internet marketing solutions designed Contact: Dennis Begley exclusively for the automotive industry.

612-308-6577 / dennis@begley-group.com AASP-MN members who choose Net Business Planning Professionals will provide Driven are eligible for a $500 discount off AASP-MN members with quotes from their 1st year setup fees. multiple carriers for life insurance, health insurance, long-term care and disability TECHNICAL INFORMATION HOTLINE IDENTIFIX insurance.

800-288-6220 Members enjoy discounted prices on the UNIFORM & LINEN SUPPLIES AmeriPride Services industry’s #1 technical information hotline, Contact: Joel Hogstad Direct-Hit. 612-362-0318 / Joel.Hogstad@ameripride.com Discounted pricing to members on rental INFORMATION PROVIDERS of uniforms, entrance mats, shop rags, etc. Mitchell1 Contact: Mitchell1 Representative Purchases are also discounted. Members receive annual rebate equal to 10% of their 888-724-6742 x 6986 business with AmeriPride each year.

Mitchell1 offers AASP members special savings on Mitchell 1’s ProDemand, CREDIT CARD PROCESSING Manager SE & Teamworks products. For Association BankCard Services more information, contact Customer Contact: Mac Hardin Service at 888-724-6742, ext. 6986.

952-933-2026 / mach@retailfinancialservices.biz Mitchell International Competitive rates for AASP-MN members. Contact: Mitchell International Representative Terminals and printers sold at cost. Monthly 800-238-9111 rental of equipment is also available.

AASP members receive a 15% discount on any Mitchell RepairCenter TechAdvisor package. Visit repaircenter.mitchell.com/ Catalog/OEMRepair.aspx for more information.

26 | September 2019

AASP-MN News

CHECK GUARANTEE SERVICES Certegy Check Services 877-520-2987 Discount rate of .75% to AASP-MN members. Use existing credit card terminal.

Fast claim payments.

SAFETY COMPLIANCE Complete, Health, Environmental & Safety Services, Inc. (CHESS) Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com AASP-MN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.

PAYROLL PROCESSING CBIZ Payroll Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com Members receive 20% discount off standard payroll products and services (excluding 401k).

BUSINESS COACHING 180BIZ 540-833-2014 / info@180biz.com Members receive a 20% discount on oneon-one sales and management coaching programs (covering financial planning & analysis, strategic marketing, leadership and personnel development) without longterm commitments. Members also receive a 20% discount on monthly sales & management webinars as well as a 20% discount on all 180BIZ advisor training programs.

AASP0919.qxp_AASP News 8/27/19 12:09 PM Page 27

TRUTH IS THE MOST IMPORTANT REPLACEMENT PART. Your customers’ confidence is priceless. Original BMW Parts are identical to Series production parts and just as reliable. Choose the parts you can trust. Choose Original BMW Parts. · · · · ·

Professional, experienced, friendly wholesale specialists 2-year nationwide warranty on all parts Same-day shipping on most parts Free delivery within Minneapolis metro area Nationwide parts locator

Motorwerks BMW 1300 West American Blvd., Bloomington, MN 55420 Wholesale Parts Hotline: 1-888-204-2700 24-Hour Parts Fax: 612-884-6065 Wholesale Email: epeterson@penskeautomotive.com Hours: Mon - Fri 7:30 a.m. - 6:00 p.m. Sat 8:00 a.m. - 4:00 p.m.

AASP-MN News

September 2019 | 27

AASP0919.qxp_AASP News 8/27/19 12:09 PM Page 28