SUCCESS DEFINED AASPMN
AASPMN BOARD
MEMBERS 2024 - 2025
PRESIDENT Aaron Swanson
IMMEDIATE PAST PRESIDENT
Mike McLynn
SECRETARY-TREASURER
Randy Notto
COLLISION DIVISION DIRECTOR
Shannon Christian
MECHANICAL DIVISION DIRECTOR
Dan Gleason
ASSOCIATE DIVISION DIRECTOR
Paul Yager
COLLISION SEATS
Scott Miller
Brandon Wistrom
MECHANICAL SEAT
Ashlan Kaplan
STAFF
Linden Wicklund
Jodi Pillsbury
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EDITORIAL DIRECTOR
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On the Cover
13 AASPMN Ledership Conference & Annual Meeting Registration
“Success Defined”
April 28 & 29, 2025, Mystic Lake Center & Casino 2400 Mystic Lake Blvd NW, Prior Lake, MN 55372
A Message From AASPMN
4 Winning Requires Showing up
Many members become frustrated with no change, but to make change you have to show up.
Legislative Update
5 Minnesota House Finally Strikes a Deal
After an extended standoff over leadership and committee structure, leaders of both sides of the house reach an agreement.
Association Updates
6 Uniform Rebates, $$ For Training and More
AASPMN’s Uniform & Linen Supplies Program with Vestis pays over $75,000 in rebates, information on MN’s Office of Higher Education grant, and more.
MNCARS School Profile
7 Newgate Automotive Technical School, Minneapolis
Since 1975, Newgate School has been providing tuition-free automotive training in mechanical and collision repair for underserved young adults.
Feature Story
8 The Rhythm of Success: Key KPIs for Collision Shops
How do you measure success in your shop?
11 Shop Here First! AASPMN Associate Member Directory
Shop here first for your auto service or collision shop needs!
18 D.E.G. Estimating Tips
Camera and sensor aiming, repaired panel refinish, refinishing quarter panel and more.
23 AASPMN Member Benefits
Learn about AASPMN member benefits / services programs.
AASPMN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 Roseville, MN 55113 • Phone: 612-623-1110 • Fax: 612-623-1122 • Email: aasp@aaspmn.org • Website: aaspmn.org. To keep its readers better informed, AASPMN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of
Winning Requires Showing Up
By Aaron Swanson, AASPMN President
“Ninety percent of success in life is just showing up.”
– Woody Allen
Prior to becoming the president of AASPMN, I spent many years on AASPMN committees, so I generally understood what was being done on behalf of members. Most of my engagement was with the collision government relations work. During committee meetings Sam Richie, AASPMN lobbyist, and Linden Wicklund, executive director of AASPMN, would give updates and ask for support in various ways to keep the process of passing new legislation and protecting existing laws moving. They made it look straight forward, which if anything, made not getting major wins frustrating.
What I have learned is that it is not at all straightforward. Advocacy requires participation from many different voices all pushing in the same direction. Too many members become frustrated and want to see change, but don’t show up when they are needed. As president, I have pushed hard for a win, which has meant weekly meetings with Sam and Linden, meeting with the
Insurance Federation of Minnesota, having LaMettry’s leadership golf with Senator Klein at a Commerce Committee fundraiser and hosting Senator Klein at LaMettry’s, and more recently, hosting the Democratic House members during their boycott at the start of the session. Showing up has been a good deal of effort, but very much worth it.
I now understand the value of offensive as well as defensive lobbying work. In 2023, the insurance industry was trying to block shops from charging storage fees and we have successfully pushed back against that. We have seen progress with a larger number of shops having customers submit complaints to the Department of Commerce and openly talk about the positive impact of that process. I haven’t seen giant “wins” with fines against adjustors with complaints, but I have personally seen adjustors turn around and correct issues. Defending the laws we have is critical. More shops need to participate in that.
Even more importantly, I now have a much better understanding of how critical it is to focus our talking points on the impact on
Please consider volunteering or nominating someone to be on one of the AASPMN committees or the Board of Directors. The experience is invaluable and the knowledge you bring back to your business is worth the time away from the shop.
customers. Lawmakers care about the voters they represent. Shops and lawmakers have the same customers. If we talk about struggles with making a good profit and fighting market power and about what goes on in the shop, all those points distract from the main goal of serving the mutual customer.
Ultimately, if we want real change, more members need to show up. Far too few people are participating. This is not a statement that is even specific to AASPMN. I’m curious about politics so I attend the state caucuses, and reliably the same people show up to those. As an industry, we need to show up more. As an association, we need to help members show up and make full use of the laws we have. On the shop level, we need to keep repairs moving forward without losing sight of the why, the customer, the mutual customer we share with elected officials, for whom we are advocating.
Thank you to those who have donated to fund our lobbying efforts and to those who participated in our Day at the Capitol on February 26th. Your efforts benefit all of our businesses. Thank you also for trusting me as president of this association. I have learned a great deal in the role. I hope to see you at the Leadership Conference & Annual Meeting coming up April 28 and 29, where I will pass the gavel to incoming president Randy Notto (Lenfer Automotive & Transmission).
Minnesota House Finally Strikes a Deal
After an extended standoff over leadership and committee structure of the Minnesota House of Representatives, leaders of both House caucuses announced a revised power sharing agreement for the 2025-26 biennium that ended the more than threeweek stalemate and brought all 133 members of the House to the chamber for the first time in 2025. House Democrats had been boycotting the legislative session in order to deny House Republicans the quorum needed to conduct business after a judge ruled that then Rep.elect Curtis Johnson (DFL-Roseville) did not meet residency requirements and vacated his election. The judge’s ruling, combined with Republican threats not to seat Rep. Brad Tabke (DFL-Shakopee) following voting irregularities in the district that he won by a handful of votes, had thrown the previously negotiated 67-67 power sharing agreement into disarray.
Republicans had attempted to use their temporary 67-66 majority to restructure House committees and to elect their own Speaker of the House in an effort to cement a majority for the rest of the biennium. In an effort to prevent this outcome, Democrats took the dramatic step of boycotting the start of the 2025 legislative session altogether. The result was a bizarre juxtaposition of House Republicans holding committee hearings with only GOP members present, while Democrats took meetings with constituents and lobby groups in their districts and posted about their work on social media.
The final agreement will see Republican Rep. Lisa Demuth (R-Cold Spring) become the first Black woman to serve as Speaker of the Minnesota House of Representatives. Along with the speakership, the House Republican Caucus and its current 67-66 majority will have control of all committees pending the upcoming special election in House District 40B. That seat is believed to be a safe win for the Democrats, so once a special election takes place in early March the House will likely return to a 67-67 tie. If and when that occurs, the negotiations will result in a power sharing agreement with each House committee having two co-chairs and equal committee membership for each caucus, as had been agreed back after the November general election resulted in a 67-67 tie.
by Sam Richie, AASPMN Lobbyist
deal negotiated by Speaker Demuth and
Emeritus” Rep. Melissa
(DFLBrooklyn Park) also calls for the creation of a new Fraud Prevention and State Agency Oversight Committee, a top priority for Republican members. Republicans will have a 5-3 majority on the committee and maintain that regardless of the special election results.
Things on the Senate side have operated slightly more smoothly over the opening weeks of session, although also not without intrigue. The Senate had an opposite situation arise. Rather than starting with a temporary majority and moving to a power sharing agreement, the Senate began the session with a power sharing agreement in place and has since moved back to a DFL majority following a special election to fill a Minneapolis area Senate seat. While the power sharing agreement is no longer in force, a handful of Senate committees have continued to trade off gavels between Democrats and Republicans, although how long that continues remains to be seen.
The next big inflection point for the 2025 Legislature will be an update to the budget forecast, which will inform lawmakers if there is a surplus or deficit to contend with as they get down to the business of setting the next two year state budget. The previous budget forecast from November indicated a modest surplus in the short term, but warned of a looming deficit in the next biennium. Lawmakers’ spending decisions will be greatly impacted by what they learn in the update they will receive in early March.
The
“Speaker
Hortman
AASPMN’s Uniform & Linen Supplies Program with Vestis Pays Over $75,000 in Rebates
AASPMN recently distributed $75,500 to 144 members participating in the Alliance’s uniform program through Vestis. That’s an average rebate of $524! The rebate is equal to 10 percent of their qualifying purchases during 2024.
This is just one of many costsavings programs the Alliance offers to its members. To find out more about the member benefits/services available, check out page 23 of this issue of AASPMN News, call the office at (612) 623-1110, or visit the AASPMN website, aaspmn.org and start saving today!
Get FREE $$ for Technician Training with a Grant from the MN Office of Higher Education Dual-Training Grant Request for Proposal
The grant Request for Proposal process is available each spring for approximately $5 million in DualTraining Grant funds. If you are interested in submitting a proposal for this grant, please see the steps below.
Application Steps
Step 1: Carefully read the Request for Proposal!
Step 2: Consult with the Minnesota Dual-Training Pipeline staff for guidance about dual-training programs.
Step 3: Establish a partnership with an eligible related instruction training provider through a selection process.
Step 4: Have or will have a dualtraining program in at least one eligible occupation during the upcoming year.
Step 5: Complete and submit all proposal content through a secure online portal.
Step 6: Receive notification from the Minnesota Office of Higher Education about the award decision.
2025 Request for Proposal Timeline
Request for Proposal Opens:
March 4, 2025
Technical Question Deadline: April 3, 2025 at 4pm CT
Grants Management System User
Registration Deadline: April 9, 2025
Request for Proposal Deadline: April 15, 2025 at 4pm CT
Applicants Notified about Awards:
May 23, 2025
Grantees Publicly Announced: May 27, 2025
Mandatory Grantee Orientation: May 29, 2025 from 12pm to 2pm CT
Prepare Grant Documents: June through July 2025
Sign Grant Contract: August 2025
Optional Dual Trainee Welcome Session: August 7, 2025 from 2pm to 2:45pm CT
Begin Dual-Training Program: August 2025
The Minnesota Office of Higher Education is a cabinet-level state agency providing students
AASPMN’s 2025 Leadership Conference & Annual Meeting
April 28-29, 2025
Mystic Lake Center & Casino Hotel, Prior Lake
Northern MN Collision Shop Meeting
1st Tuesday Each Month, 6 - 8pm TBA Northern MN
Southern Metro Collision Shop Meeting
1st Wednesday Each Month, 8 – 9:30am MN ADAS, Bloomington
with financial aid programs and information to help them gain access to postsecondary education. The agency also serves as the state’s clearinghouse for data, research and analysis on postsecondary enrollment, financial aid, finance and trends.
For more information, please visit ohe.state.mn.us.
Sponsorships Support Alliance Educational Programs & Other Activities in 2025
Recently, AASPMN asked for program sponsorships from its Associate members and other industry vendors to help support AASPMN’s educational programs and other activities in 2025. Sponsorships help the Alliance deliver quality programming at an affordable price to members.
To date, the following companies have made sponsorship commitments:
Platinum LKQ Minnesota Lube-Tech Optimize Digital Marketing
Gold
3M Automotive Aftermarket Division Auto Value/Benco Equipment BASF
CBIZ PPG Automotive Finishes
Central MN Area Collision Shop Meeting 2nd Wednesday Each Month, 7:30 – 9:30am APH Headquarters, St. Cloud
Mechanical Zoom Meetup 3rd Tuesday Each Month, 9 - 10am
Collision Zoom Meetup
3rd Thursday Each Month, 9 - 10am
30th Annual AASPMN Golf Outing June 18, 2025
Majestic Oaks Golf Club, Ham Lake
Silver
Axalta Coating Systems
Colonial Life
Enterprise Mobility
O’Reilly Auto Parts
Sherwin Williams
Suburban GM Parts
Bronze
aaa Auto Parts
Apple Ford White Bear Lake
C.H.E.S.S.
Dentsmart PDR
Precision Diagnostics
If you are interested in becoming a sponsor for any Alliance educational program or event, contact the AASPMN office at (612) 623-1110.
Nearly 70 Attend Collision Repair Workshop
On Thursday, January 23, AASPMN, along with LKQ Refinish and AkzoNobel, co-hosted a Collision Repair Workshop, presented by Josh Shaw (Shannon’s Auto Body;
Brainerd) and CJ Peeters (MN ADAS; Bloomington). The workshop was held from 3pm to 7pm., at LKQ Refinish in Fridley. Nearly 70 collision repair professionals attended the workshop which covered:
• Local area trends, updates & discussions
• What is a post-collision safety inspection?
• Who is responsible? Is that my job?
• Scan needed? Calibration needed?
• Repair procedure information
• Roles: Customer, Insurance, Shop
About the School:
• Repair plan changes: Why? Who?
• Total Loss? Now What?
Attendees found the information presented so valuable that a continuation of this workshop will be presented at the AASPMN Leadership Conference, April 29 at Mystic Lake Center & Casino in Prior Lake.
2025 Membership Dues Are Due!
Annual membership renewals for AASPMN were due February 1. If you have not paid your 2025 membership dues, PLEASE do so today. Your timely payment will save AASPMN the additional cost and time incurred with re-billing and other collection efforts. We’d much rather be working on programs and initiatives to improve the automotive service industry – and your business. Thank you!
MNCARS – SCHOOL PROFILE
Newgate Automotive Technical School, Minneapolis
Newgate School is located at 2900 E. Hennepin Avenue, Minneapolis, MN 55413.
Since 1975, Newgate School has been providing tuitionfree automotive training in auto service and collision repair for underserved young adults. Each program is led by two instructors and supports up to 24 students total at a given time. Completion timing for the auto mechanic program takes up to 14 months and the auto body collision program takes up to 18 months.
Upon graduating from Newgate School, each student receives a certificate of completion, a tool cabinet with tools specifically designed for their career, and nearly 100 percent of graduates will have a job lined up with a local shop or dealership.
Newgate School also serves working single moms by donating refurbished vehicles through its Wheels for Women program.
What is the school’s greatest need? One major “ask” for things like vehicles, tools, internship partners, etc.
Newgate School depends on vehicle donations to be able to continue providing automotive training to its student population, as well as giving away refurbished vehicles to single moms. They accept most vehicles and provide free towing for non-drivable vehicles within 60 minutes of the school.
Newgate is looking to expand its partnerships with industry leaders who want to hire their students and support its programs.
Contact info for person to reach out to with donations or questions:
Questions about vehicle donations can be directed to contact@newgateschool.org or (612) 378-0177.
Questions about non-vehicle donations and partnerships can be directed to Anahita Champion at achampion@newgateschool.org or she can be reached at (612) 378-0177.
Upcoming events, if any:
Newgate School is celebrating its 50th anniversary on August 2, 2025 with its very first car show at 2900 E Hennepin Avenue, Minneapolis, MN 55413. The show will be held from 10am – 2pm with featured cars, vendors and food trucks.
MNCARS is a non-profit organization established in 2016 by AASP-MN. Its sole purpose is to promote careers in the automotive industry, recruit young people into the state’s college-level automotive service and collision repair programs and, ultimately, into industry workplaces.
The Rhythm of Success: Key KPIs for Collision Shops
How do you measure success in your shop? Some owners define success simply by looking at the dollars they have in the bank, while others take a more holistic approach of measuring a variety of key performance indicators (KPIs); however, with the many changes that shops have been forced to make in recent years – due to the pandemic, technological advances, the lengthening average age of the vehicles and changes in consumer behavior – it’s easy to fall into a pattern of collecting a ton of data and never doing anything with it.
Those numbers mean something, but if your shop’s KPIs have become little more than background noise, it may be time to take a step back and tune into what really matters. That begins by reviewing those figures a little more frequently than shops typically do.
“Most shops are reactive instead of proactive when it comes to monitoring their KPIs,” laments Dave Luehr (Elite Body Shop Solutions). “When you only review KPIs at the end of the month, the damage has already been done. I teach shops to take a look at the most important numbers every day. Knowing what’s happening right now allows them to drive their business forward; it’s like driving through the windshield instead of the rearview mirror.”
Luehr recognizes that might seem daunting, which is why he partnered in developing Bodyshop Toolbox, a system that automatically pulls data from the shop’s management system “so they proactively know how they’re performing each day relative to their goals.”
So, what are the most important KPIs for successful collision shops to track?
“Capture rate is the number one KPI to focus on,” according to Mike Anderson (Collision Advice). “If you’re not capturing work, no other KPI matters. A high capture rate ensures that shops are consistently bringing in vehicles. Without that, even the best operational efficiencies and customer satisfaction metrics won’t make a difference.”
Some other numbers he recommends tracking include average labor hours per RO by category (body, paint, mechanical, frame, etc.), average sales per technician and sales mix which drives gross profit. “KPIs are how you measure your success, so it’s important to monitor them, but NO KPI should ever trump safe and proper repairs.”
Luehr takes a different approach to KPIs, following the footsteps of Nick Saban, a college football coach who was famed for winning seven national titles, the most in college football history. Saban views outcomes as a distraction and believes it’s more important to focus on the process needed to achieve the desired outcome.
“A lot of KPIs emphasize the outcome,” Luehr notes. “For example, CSI is a very popular KPI, but that’s an outcome. If we focus on the process, the outcome takes care of itself. If we only measure outcome KPIs, we lose sight of the big picture, but when we hone in on what it takes to be successful today, the desired outcome is a foregone conclusion. Shops that want to ‘win championships’ focus on the KPIs in the now – during the process – by measuring the steps in the process, like how often and how well they update clients. And their trophy is that high CSI score they’re seeking.”
Gross profit is another major metric because shops “have to generate enough revenue to pay their expenses and have a net profit left over,” but Luehr feels it’s more important to dissect that number by looking at individual centers
within the broader category. “What are you making on labor, parts, materials and sublet? If we look at these numbers daily, we can build the profit into each job during the repair planning process; we want to create wealth instead of leaving our financial destiny to chance.”
Touch time is typically viewed as a way to measure cycle time. Luehr views it as a measure of efficiency within the system. “The better the touch time, the more productive we are.”
Luehr credits his method of measuring cycle time to one of his mentors, Ron Kuehn. Instead of looking at cycle time as the total labor hours on a job, he recommends breaking it into different segments of the process: arrival to repair started, repair start to completion and repair completion to delivery. This allows shops to identify where efficiencies may be getting lost. “These categories allow us to know where delays might be happening. It highlights if we have an inefficiency in our admin systems, in repair planning or production.”
When determining which KPIs to track, the most important question shops should be asking themselves is why they’re monitoring that data.
“I visited a shop that had a bunch of charts posted on the wall, and the owner explained they were records of his technicians’ efficiencies,” Anderson recalls.
“When I asked what actions he took because of that information, he told me he just wanted to know; his technicians didn’t do anything differently based on those charts.
“Data tells you to do one of two things: monitor it or figure out how to improve it,” he adds. “We should be tracking data to activate change; don’t waste time monitoring a KPI if you aren’t going to use what it teaches you to make a positive change for your business.”
Luehr agrees. “I know shop owners who look at every imaginable KPI in their business, but that’s only applaudable if they actually use that data to improve their business. Rather than measuring something like ounces
by Chasidy Rae Sisk
of clear coat per RO, start by focusing on the basics, like getting the repair plan right, before diving into the minutiae. There are a million different things you can track, but should you?”
Instead of getting lost in the weeds, he recommends investing time in analyzing high-leverage KPIs which are “an indication of something going on in the business that you need to pay attention to. We like to measure how long it takes for shops to close files because it is an indicator of how well they are managing the file throughout the repair process. Usually shops with poor file management also have excessive accounts receivable. Work-in-process (WIP) is also valuable to measure; having an optimum WIP impacts every other KPI in the business. Too little WIP obviously has a negative impact on profitability, but having too many cars on the lot can lead to a high cycle time and a poor customer experience.”
Negative CSI is one of the largest factors that contribute to a poor gross profit, so it’s imperative that shops keep a close eye on the customer experience. “CSI surveys reveal your blind spots,” Anderson says. Online reviews are also important; “If you’re not getting a lot of Google reviews, the first thing you should question is whether you’re really providing an extraordinary experience. People go online to post reviews to do one of two things: complain about you or tell people that you did something amazing. Don’t become complacent because you’re not getting complaints; we should be striving to do something so extraordinary that our customers want to take the time to tell others how amazing their experience with our shop was.”
“CSI can create a false sense of security because it doesn’t tell the whole story,” Luehr cautions. “A shop with an average CSI score of 97 percent may find that only seven percent of customers actually refer them to family and friends
continued on pg. 10
because the shop did not provide an experience that met important emotional factors, like instilling confidence and demonstrating integrity and pride. Shops need to be consistent. A customer isn’t going to refer a shop with inconsistent service because they don’t want their family and friends to be upset with them, but if a shop constantly meets their emotional needs, they will go out of their way to refer people because they want to feel helpful.”
Anderson offers a similar word of warning: “Make sure you understand the difference between customer service and customer experience; customer service is how we treat the customer, but customer experience is how they felt they were treated.”
Although multiple issues throughout the repair process can impact CSI, the biggest impact to CSI lies on the shoulders of a shop’s
continued from pg. 9 continued on
employees. Anderson recommends “doing employee reviews several times each year just to make sure that employees are happy, to see what their performance was over the past year and identify any areas where they lack experience or need training. It’s about making sure that your team is happy, so I call that ‘ESI’ or ‘Employee Satisfaction Index.’ Your ESI ultimately dictates your CSI. If your employees love you and love working for your organization, they’re going to be your biggest fans and go the extra mile for your customers. The best way to determine your ESI is to either have an outside company survey your employees or do employee reviews where you can spend some one-onone time with them.”
“It can be a little tricky to measure culture, but you have to try,” Luehr agrees. “Conducting surveys to ask employees what they think about working there is
pure gold. Without an engaged, motivated workforce, all of your other KPIs will suffer, but when your employees are happy in their jobs, your CSI will be off the charts; you cannot have one without the other –talk about a high-leverage KPI!”
As fast as the industry is advancing, it’s not shocking to learn that the most important KPIs that shops should be monitoring have changed as well. “After the pandemic, a lot of shops were making more money than they ever had, yet they had no cash on hand because they were getting buried with big jobs and had no cash flow,” Luehr recounts. “They forgot about WIP, so even though sales were good, their cash flow was terrible because it was invested in extra inventory they didn’t need.”
Another KPI that shop owners like to measure is individual technician efficiency, but as more shops are converting to a team structure, that becomes more challenging since several people may be working on the same car, Luehr reports. Updating how that metric is viewed will help ensure the shop has a high ESI.
The sales mix that shops should strive for has also changed. “The increase in ADAS calibration and the need for more parts per vehicle has driven sublets and parts up, so we need to look at it differently,” Anderson says, also pointing out that which KPIs a shop monitors may be impacted based on the relationships they have with OEMs and insurers. “A lot of shops didn’t care about KPIs in the past because they didn’t participate in any DRPs, but now OEMs are also looking at certain KPIs to make sure their certified shops are providing an extraordinary customer experience.”
But the most important relationship for a shop is the one it has with itself, Luehr insists. “A lot of industry experts encourage shop owners to compare their KPIs against an industry benchmark.
SHOP HERE FIRST!
AASPMN Associate Member Directory
3M Center, St. Paul, MN
aaa Auto Parts, Rosemount, MN
aaa Auto Parts, East Bethel, MN
AASPMN BankCard /Midwest
Hardware Assoc., Stevens Point, WI
A-Con Recycling/Wheel Service, Prior Lake, MN
Accelerated Vehicle Technology, Bloomington, MN
ADAS Find, East Lansing, MI
Advanced Vehicle Solutions, Inc., Maplewood, MN
Advantage Auto Glass, Savage, MN
AkzoNobel, Andover, MN
Alerus Bank, Minnetonka, MN
All City Agency, Centerville, MN
Apple Ford, White Bear Lake, MN
Arcon Solutions, Inc., St. Paul, MN
Assessment Associates International, Minnetonka, MN
Auto Nation, White Bear Lake, MN
Auto Value/APH, St. Cloud, MN
Automotive Recyclers of MN, Fridley, MN
Axalta Coating Systems, Andover, MN
BASF Corporation, Southfield, MI
Benco Equipment, Hopkins, MN
Benco Equipment, St. Cloud, MN
Blue Rock Refinishing Solutions, LLC, Roseville, MN
Boulay Financial Advisors, LLC, Eden Prairie, MN
Buerkle Honda, White Bear Lake, MN
C.H.E.S.S., West St. Paul, MN
Capital One Business Cards & Payments, St. Paul, MN
CARS Cooperative, Perkins, OK
CBIZ Insurance Services, Minneapolis, MN
Cintas, Minneapolis, MN
Colonial Life, Princeton, MN
CSN Collision Network, Milwaukee, WI
Dent Impressions, Rogers, MN
Dentsmart PDR, Isanti, MN
EagleMMS, Torrington, CT
Enterprise Mobility, Eagan, MN
Factory Motor Parts, Eagan, MN
Finishing Touch Car Care, Oakdale, MN
Heartman Insurance, Faribault, MN
LKQ Minnesota, Fridley, MN
Lube-Tech, St. Paul, MN
Maguire Agency, Roseville, MN
Mark’s Towing, Inc., Eagan, MN
Mitchell International, San Diego, CA
Mitchell1, Poteet, TX
MN ADAS Solutions, Waite Park, MN
Morrie’s Automotive Group,
Brooklyn Park, MN
Motor Parts & Equipment, Winona, MN
NAPA Auto Parts, Cambridge, MN
NAPA Auto Parts, St. Cloud, MN
NAPA Distribution Center, St. Louis Park, MN
NCS/Single Source – Baldwin, WI
NCS/Single Source – Maplewood, MN
NCS/Single Source – Roseville, MN
Optimize Digital Marketing, Oakdale, MN
O’Reilly Auto Parts, Brooklyn Park, MN
P.P.G. Automotive Finishes, Stillwater, MN
Pay It Forward Processing, Andover, MN
Precision Diagnostics, Madison, WI
Proven Force Clutch and U Joint/ Midwest Trans., Maple Grove, MN
Radco Bismark/Mandan, Mandan, ND
Radco Blaine, Blaine, MN
Radco Burnsville, Burnsville, MN
Radco Cedar Rapids/Hiawatha, Hiawatha, IA
Radco Duluth, Duluth, MN
Radco Fargo, Fargo, ND
Radco Oakdale, Oakdale, MN
Radco Plymouth, Plymouth, MN
Radco Sioux City, Sioux City, IA
Radco Sioux Falls East, Sioux Falls, SD
Radco Sioux Falls West, Sioux Falls, SD
Radco St. Cloud, St. Cloud, MN
Radco/Accessory Pro Warehouse, Baxter, MN
Revv ADAS, Brooklyn, NY
SATA Spray Equipment, Spring Valley, MN
Sherwin Williams Automotive Finishes, Coon Rapids, MN
Shop Monkey, Morgan Hill, CA
Straight & Square Distributing, LLC, St. Joseph, MN
Suburban Chevrolet, Eden Prairie, MN
Sunbelt Business Advisors, Minneapolis, MN
Valley Imports, Fargo, ND
Vestis, Minneapolis, MN
Wakeman Equipment Sales, Inc., Jackson, WI
Wirthco Engineering, Inc., Minneapolis, MN
AASPMN Leadership Conference & Annual Meeting:
“SUCCESS DEFINED”
April 28 & 29, 2025
Mystic Lake Center & Casino
2400 Mystic Lake Blvd NW, Prior Lake, MN 55372
AGENDA AT A GLANCE
Pre-conference Day 1:00pm - 9:00pm • Conference Day 8:00am- 5:30pm
Monday, April 28
1:00pm - 4:00pm Achievement Now – Elevate Your Success
Presented by Tyler Enslin, Tyler Enslin International Consistently Strong Estimates: Tools for Success
Presented by Will Latuff, Latuff Brothers & Josh Shaw, Shannon’s Auto Body
6:00pm – 9:00pm Member Welcome Party
Tuesday, April 29
7:00am - 5:00pm Registration Open
8:00am - 8:30am Coffee with Vendors
8:30am - 9:45am
Opening Keynote: Remaining Positive in Challenging Times
Presented by Tyler Enslin, Tyler Enslin International
10:00am - 12:00pm Roundtable Discussions (Attendees will participate in 4 topics for 25 minutes each) 12:00pm - 1:00pm Lunch with Annual Meeting
1:00pm - 2:00pm Vendor Showcase 2:00pm - 2:45pm BREAKOUT SESSIONS
A. First Impressions, Online Reviews, and Customer Marketing: Tools for Bringing Customers In & Keep Them Returning
Presented by Max Gamm & Doug Robison, Optimize Digital Marketing
B. Making the Law Work for Your Shop: AASPMN Legislation and Successes from Arbitration
Presented by Sam Richie, Larkin Hoffman & Brian Chenvert, InsuraClaim 3:00pm - 3:45pm BREAKOUT SESSIONS
A. Boost Your Profits with Precise Documentation and Efficient Material Management
Presented by Alberto Amaya, 3M
B. What You Need to Know: Employment Laws and the Modern Workforce
Presented by Christopher Chantry, Larkin Hoffman
4:00pm - 5:30pm Closing Keynote & Reception
Me, We, and Glee: How to Have a Great Attitude, Work As a Team and Keep Your Sense of Humor
Presented by Nick Arnette
*Event ends with closing thank you & prize give away*
THIS CAN’T-MISS EVENT Has Been Designed For Shop Owners & Managers! JOIN US APRIL 28-29!
Independent shop leadership is not easy, and with so many ways of doing business, it can be hard to figure out if you are successful. This conference is your opportunity to connect with your peers here in Minnesota to talk about what winning in the automotive industry means. Success looks wildly different from shop to shop, so focus your energy on what you want from your shop. Gain valuable practical information to help you run a successful business.
MONDAY, APRIL 28:
Achievement Now – Elevate Your Success
1:00pm – 4:00pm
Presented by Tyler Enslin, Tyler Enslin International
There seems to be an overwhelming amount of content and speakers available on the subjects of achievement and success. Yet, according to Inc. magazine, 92 percent of individuals who set yearly goals fail to reach them. Clearly a fresh approach is needed. In this program, Tyler delivers that approach in a way that is unique, applicable, and engaging.
One major advantage of this session is that it is extremely participant focused. While many speakers on the subject of personal growth share their own stories in an attempt to motivate the audience, this program focuses completely on the individual attendees. People are much more excited and action oriented when they focus on their own goals and their potential to reach them, instead of solely hearing about someone else’s achievements.
Additionally, Tyler specifically aims to educate, not motivate. While there can be some benefit from motivational speakers, sustainable personal change takes more than just motivation. This session delivers the education necessary to help participants create permanent habits to drive achievement.
Learning Objectives:
• Understand the actual reason why so many people fail to reach their goals
• Create meaningful individual goals
• Learn four simple habits that can be implemented immediately to drive achievement
• Discover actionable keys to a productive mindset
• Define the features of an energizing goal
• Develop individual action steps to begin the achievement process
Consistently Strong Estimates: Tools for Success
1:00pm – 4:00pm Presented by Will Latuff, Latuff Brothers & Josh Shaw, Shannon’s Auto Body
Our job as collision repair shops is to put vehicles back on the road that can withstand future accidents. This workshop will cover critical information on creating reliably strong estimates through use of OEM procedures and other best practices. We will do a deep dive into some of the operations that are not performed as frequently as they need to: scans, inspections, and calibrations. Too often shops do these without compensation or overlook these operations because the insurance company doesn’t believe they are necessary. This workshop will walk you through how to turn safety denials around for your shop.
Topics Covered:
• Local area trends, updates and discussions
• What is a post-collision safety inspection?
• Who is responsible? Is that my job?
• Scan needed? Calibration needed?
• Repair procedure information
• Roles: Customer, Insurance, Shop
• Repair plan changes: Why? Who?
• Total Loss? Now What?
Nearly 200 attendees have taken advantage of training through AASPMN with Josh Shaw in recent months. Participants rave about how much they take away and immediately implement. This is a cannotmiss opportunity to learn from local experts who are up against pushbacks from insurance companies just like you!
Member Welcome Party 6:00pm – 9:00pm
Join other members for refreshments and fun. This is your opportunity to network with other shop leaders and talk about what’s really going on in the local market. Comradery and beer can lead to invaluable inspiration!
TUESDAY, APRIL 29:
Coffee with Vendors
8:00am – 8:30am
The day will kick off with a caffeine boost and time to browse the vendor tabletop displays. Suppliers are in the shops of your competition every day. They have unique insights into what is going on in the industry. That knowledge leads to which products and services they put in front of you. Don’t miss this opportunity to explore how you can improve your business outcomes and keep your team happy (aka productive).
Opening Remarks & Keynote:
Remaining Positive in Challenging Times
8:30am – 9:45am
Presented by Tyler Enslin, Tyler Enslin International
In a recent study conducted by Ipsos, 60 percent of adults surveyed globally report experiencing stress to the point where they feel unable to cope, while 51 percent of Americans view mental health as a top concern in their life. Many can relate to these sentiments even during normal times, but during times of crisis these issues are most certainly magnified. Of course, challenging times in themselves take on very different forms. Whether it is a stressful work project, conflict with another individual, financial struggles, health issues, family problems, or a national or global crisis, the principles in this highly interactive program have been designed to help. As a crisis can affect multiple areas of life, this content has been customized to impact both career and personal aspects of living. Attendees will learn strategies that can help them to control stress levels, build habits to promote growth, and focus on opportunities. Whether currently dealing with a major crisis, or just desiring to be prepared for the next set of challenges, participants can be confident implementing the practical concepts from this session.
Learning Objectives:
• Discover three keys to manage mindset and reduce stress
• Consider seven daily habits to promote personal growth and mental health
• Learn specific techniques to stay focused and productive during challenging times
• Create individual action items to maximize opportunities
Roundtable DIscussions
10:00am – 12:00pm
Each year the roundtable discussions are one of the cannot miss elements of this conference. You
never know who you will end up meeting and learning something new from. Peer to peer conversations give you the truly practical tips and validation that you need to succeed in the local market right here in Minnesota. Attendees will participate in four topics for 25 minutes each.
Leadership/Business General
• Shop Safety: Protecting Your Team and Your Business
• Rising Insurance Costs: How Much Do You Need?
• Multi-Location Leadership
• AI Customer Service
• Mechanical and Collision Business Combined Mechanical
• 20 Groups & Leadership Consultants
• Building Projects & Major Expenses
Collision
• Supplement Time Delays
• Results from Department of Commerce Complaints
• Repair Planning & OEM Resources
• Safety Inspection Denials
Lunch with Annual Meeting
12:00pm – 1:00pm
This year’s annual meeting will include presentations from industry experts on key member benefits and programming, including legislative activities, AASPMN and MNCARS updates, member meetups, and other resources to help you and your shop thrive.
Vendor Showcase 1:00pm – 2:00pm
Don’t miss this opportunity to catch up on the latest and greatest in products and services and get answers to questions you haven’t had time to ask.
BREAKOUT SESSIONS 2:00 - 2:45PM:
A. First Impressions, Online Reviews, and Customer Marketing: Tools for Bringing Customers In and Keep Them Returning
Presented by Max Gamm & Doug Robison, Optimize Digital Marketing
Learn why your digital footprint is more valuable than ever in today’s fast-paced world. How does your website rank? What determines your ranking? And what are potential customers really looking for? Discover how to harness the power of digital marketing and make it run on all cylinders—so you can focus on your business and get time back in your day!
B. Making the Law Work for Your Shop: AASPMN Legislation and Successes from Arbitration
Presented by Sam Richie, Larkin Hoffman & Brian Chenvert, InsuraClaim
MN has some of the strongest insurance laws in the country that are part of the reason MN automotive loss repairs are higher than many other states. During this session, the presenters will talk about how AASPMN and its members are working to improve the accountability and enforcement of these laws. AASPMN Lobbyist Sam Richie will talk through two AASPMN bills gaining traction with bipartisan support. Brian Chenvert will provide case study examples and insights from dozens of arbitration hearings. This is critical information to help you advocate for your customers and complete safe repairs.
BREAKOUT
SESSIONS 3:00 - 3:45PM:
A. Boost Your Profits with Precise Documentation and Efficient Material Management
Presented by Alberto Amaya, 3M
Are you leaving money on the table? Many body shops unknowingly give away repair materials without proper documentation—costing them thousands in lost revenue. This course will show you how to capture, track, and invoice for billable items used in a repair.
You’ll learn:
• How to identify and document often-overlooked materials
• Best practices for integrating billables into your repair planning
• Strategies for securing proper reimbursement from insurers
Join us and take control of your profitability— because every dollar counts!
B. What You Need to Know: Employment Laws and the Modern Workforce
Presented by Christopher Chantry, Larkin Hoffman
This session will focus on the practical side of what you really need to know as an employer in today’s world. With major changes at the state level with laws impacting employment practices, it is important to know what is happening to not only that care of your employees but also protect your business from disgruntled employees or reporting requirement violations.
Closing Keynote: “Me, We, and Glee: How to Have a Great Attitude, Work as a Team and Keep Your Sense of Humor” & Vendor Reception
4:00pm - 5:30pm
Presented by Nick Arnette
After a full day of content-rich sessions, important conversations and new connections, it is time to unwind with refreshments and a drink. This is your chance to chat with others about their big “ahh!” moments from the day. The closing keynote will energize you for the drive home and give you the perspective needed to improve your business and life. We could all use a bit more humor to get through the ups and downs of this industry!
Grab a seat as Nick Arnette presents: “Me, We, and Glee: How to Have a Great Attitude, Work as a Team, and Keep Your Sense of Humor.” The title of this keynote pretty much describes it all. It encompasses maintaining a positive outlook during changing and stressful times, defining teamwork and enhancing humor at work and home.
Nick specializes in delivering relevant content and a customized message that’s intertwined with humor. Studies show people learn better and remember more when they are in a good mood, so Nick’s goal is to keep his audiences inspired, informed and happy! Nick has performed for hundreds of groups, including AT&T, Unilever, Microsoft, Adobe, and Motorola. He has worked with such comedy greats as Jay Leno and Jerry Seinfeld, and has performed in all the top comedy clubs, such as the Improv, Catch a Rising Star and the Comedy Store. His TV appearances include A&E, Comedy Central and HBO. Nick Arnette also has a background that includes sales, the hospitality industry, education, and award-winning work in mortgage banking. All this experience means you’ll get a performer who is an expert at entertaining and who can relate to people’s work environments! Nick is perfect for any group that wants to laugh, feel good about life, and leave with some practical advice they can use right away. Wouldn’t you prefer entertainment that gives you something to feel good about?
If you are an industry leader or want to become one in the future, you need to attend the 2025 AASPMN Leadership Conference & Annual Meeting!
OUR HOST HOTEL
Mystic Lake Center & Casino Hotel
2400 Mystic Lake Blvd. NW
Prior Lake, MN 55372
952-445-9000 or 800-262-7799
RESERVATION DETAILS:
When making reservations by phone, please let them know you are with the AASP Annual Conference to ensure you receive our Group rate of $169.00 per night. Reservations must be made by 3/26/25 to guarantee that rate. Call 952-445-9000 or book online at https://bit.ly/AASPMN2025hotel.
Where Work and Play Collide!
Inspired by the beautiful scenery and changing seasons of Minnesota, Mystic Lake Center blends elements of nature with modern, functional design, state-of-the-art technology, innovation and quality. Relax in one of the luxurious hotel rooms at one of the largest hotels in the Twin Cities and enjoy a variety of your favorite casino games under one roof.
Slots - Grab some friends or meet new ones when you sit down at one of the hottest machines around, or a classic favorite.
Bingo - Bin-glow crazy during matinee and evening sessions with big payouts! Grab your friends and get daubing.
Table games - There’s room at the table! Get in the action with new table games like Baccarat, Three Card Poker, Ultimate Texas Hold ‘Em and Mississippi Stud as well as familiar classics like Blackjack.
AASPMN LEADERSHIP CONFERENCE & ANNUAL MEETING REGISTRATION
Attendee #1: ___________________________________________
greater than our total cost of accepting credit cards. Does not apply to debit cards.
no later
Visit degweb.org to submit a Database Inquiry and contribute to database accuracy!
HELPING TO IMPROVE COLLISION REPAIR ESTIMATE INFO THROUGH REPAIRER FEEDBACK
If you’re performing automotive repairs of ANY kind, you need to utilize the DEG! Check out some recent Database Inquiries - and their resolutions - below!
CCC – Camera and Sensor Aiming: Recent DEG Inquiry
38189 provides feedback on “Aim Distance Sensor” for Lexus and Toyota vehicles front millimeter wave radar (mmWave).
“The estimated work time includes all steps/procedures called out by the OEM service information. The calibration step called out in the OEM service information for the Distance Sensor (millimeter wave radar sensor) is included in the estimated work time. If you’re referring to initialization/ programming of the Distance Sensor, this would be considered not included. Clearing any codes would also be considered not included.”
Reference MOTOR GTE labor procedure for Camera and Sensor Aiming for all Included & Not Included operations.
Mitchell - Adjacent Panel Damage: Recent DEG Inquiry
23296 provides feedback on “Adjacent Panel Damage” for welded panel replacement.
“Mitchell labor times represent labor tasks being performed in a collision repair facility equipped with the necessary tools and equipment, and performed by experienced technicians trained to complete a proper and safe repair in accordance with vehicle manufacturer repair procedures and expectations.
Repair time to adjacent panels damaged by drilling, cutting and removing a panel has been included to the extent that routine alignment or dollying of a panel is
Unrivaled
Comprehensive
sufficient to straighten and align the area of the adjacent panel being joined with the replacement panel. Not included would be any repair time to adjacent panels damaged by aggressive removal of a damaged panel.”
Solera Qapter (Audatex) – Repaired Panel Refinish: Solera Qapter DBRM page 141, section 4-4, Refinish Guideline states, “When a repaired panel is being refinished, the estimator provides time for the repair of the panel. The estimator also determines included operations. When Audatex refinish labor is used for repaired panels, Audatex refinish times assume that the panel has been returned to the condition of a new, undamaged OEM panel or equivalent.”
CCC – Refinishing Quarter Panels: Recent DEG Inquiry 38332 provides feedback on capturing quarter panel “exterior, lock pillar & edging” refinish operations.
“The exterior surface estimated refinish time is for the portion of the quarter panel surface that faces outside of the car when the door, trunk lid and/or lift gate is closed. The “lock pillar” is the jam/recessed area located behind the door and the “edges & pockets” is the area located under or behind the bumper, trunk lid and/or lift gate when closed.
At LKQ, the “R” in P.A.R.T. stands for Recycled OEM parts. LKQ first began 25 years ago through the acquisition of several auto salvage yards, and through the years, LKQ has grown to become the largest recycler of vehicles in the industry. LKQ now operates more than 125 auto recycling yards across North America. Through its stateof-the-art processes, LKQ recycles or re-sells more than 90% of the materials from end-of-life vehicles that would otherwise end up in landfills.
OFFICIAL MEMBERSHIP APPLICATION
As a member of the Alliance of Automotive Service Providers of Minnesota (AASPMN), we will abide by the Association’s Code of Ethics, bylaws and other conditions of membership as established by the Board of Directors. We understand the AASPMN logo must be used in accordance with the logo guidelines. It is understood membership in AASPMN is subject to acceptance by the Association and is nontransferable. It is also understood that AASPMN membership dues may be deductible as a business expense for federal income tax purposes, but are not deductible as a charitable contribution.
***PLEASE PRINT OR TYPE***
BUSINESS INFORMATION:
Business Name:
Business Representative Name: _________________________________________Title:
Street Address:
City: ______________________________ County:______________________ State:______ Zip: ____________
Phone Number: ( ) __________________________ Fax: ( )
Email: _______________________________ Website:
Number of Full-Time Employees: _______________ Number of Part-Time Employees:
PRIMARY DIVISION: (check one) Collision Mechanical/Transmission Associate Educational List other specialties: _________________________________ Date you started in business: ANNUAL GROSS SALES: $0 - $500,000
- $1,000,000 $1,000,000 - $2,000,000
$2,000,000 - $2,500,000 $2,500,000 - $5,000,000 $5,000,000 - $10,000,000 More than $10,000,000
WHAT BENEFITS MOTIVATED YOU TO JOIN AASPMN?
I hereby consent to allow AASPMN to receive details on my participation in association-recommended benefit programs including, but not limited to, account information and pricing, insurance premium, dividend and claims information. I further agree that by providing my mailing and email addresses, telephone and fax numbers, I consent to receive communications sent by or on behalf of AASPMN via regular mail, email, telephone or fax. I understand that the AASPMN sign and logo policy authorizes businesses that are members in good standing to use the AASPMN logo. Should my membership in AASPMN expire, I agree, at that time, to discontinue all uses of the association’s logo and signs.
Name (Print):
Signature: ________________________________________________________________ Date:
DUES:
Regular (Collision or Mechanical Repair Shop)
1-3 Employees: $295
4-10 Employees: $455 11 + Employees: $615 Out of State: $150
Addt’l locations: __ @ $50 ea. Associate (Suppliers): $475 Educational (Schools): $100
Complete for Additional Location(s) Only:
Company name:
Representative: Address: City: ________________________________ Zip: Phone: ______________________ Fax: Email:
Please attach list for additional locations, if needed.
PAYMENT OPTIONS: _____ Check enclosed, payable to AASPMN _____ Credit Card (select type) Visa MC DISC AMEX
Note: AASPMN adds a 3% surcharge to all credit card payments. This surcharge is not greater than our total cost of accepting credit cards. Surcharge does not apply to debit cards. Credit Card #: ____________________________________________ Exp. Date: _______ /_______ CVV:
Billing address:
RETURN TO: AASP of Minnesota, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113
Phone: (612) 623-1110 or (800) 852-9071 Fax: (612) 623-1122 Email: aasp@aaspmn.org Website: http://www.aaspmn.org
continued from pg. 10
While that may have worked when things were pretty simple, there’s a danger in measuring yourself against a standard that may not be relevant to you and the unique way you run your shop. Comparing yourself against others can create a sense of hopelessness; someone will always be doing ‘better,’ you’ll always feel inadequate.
“It’s much more effective to measure whether you’re going forward or backward from your own performance to how far you’ve come. And when we look back and see how much improvement we’ve made, we recognize how powerful we are, and that helps us build momentum moving forward, it gives us confidence that we’re on the right track to finding the right tempo for our business.”
And once you find the right cadence, it’s imperative that the entire team knows what KPIs are most important to the shop to ensure everyone is moving to the same rhythm. When the whole shop is dancing to the same beat, that tedious process produces a beautiful outcome.
Collision and auto service shops share a lot of similarities, but there are enough differences to merit a separate conversation on the key KPIs that auto service shops should be tracking. Stay tuned to next month’s AASPMN News for a look at how auto service shops should be “keeping score.”
Why Join WIN?
WIN offers education, mentoring and leadership development opportunities to build critical skills for success in the collision repair market.
• Local/Regional Networking Events
• Annual Education Conference
• Educational Webinars
• Mentoring Opportunities
womensindustrynetwork.com
• Scholarship Program
• School Outreach Program
• Most Influential Women (MIW) Award
AASPMN MEMBER PREFERRED PROVIDER PROGRAMS
PROPERTY/LIABILITY AND WORKERS’ COMP INSURANCE
CBIZ
Contact: Brad Schmid
763-549-2247 / bschmid@cbiz.com
CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums.
EMPLOYEE BENEFITS
CBIZ
Contact: Brad Schmid
763-549-2247 / bschmid@cbiz.com
AASP and CBIZ are partnering to help make the process of purchasing employee benefits a lot less stressful for members. The CBIZ platform provides increased transparency and more options for savings, the ability to predict rate increases early, and guidance from CBIZ benefits experts. New Health Insurance Options Now Available!
EMPLOYEE VOLUNTARY BENEFITS
Colonial Life
Contact: Deb Ferrao
612-600-4135 / deb.ferrao@coloniallifesales.com or Tracy Bailey 612-801-0139 / tracy.coloniallife@gmail.com
Dedicated representatives can help members transform their benefit package with competitive rates, value added services at no cost and complimentary legal document preparation service. Colonial Life has the tools and flexibility to create a plan to fit everyone’s needs.
UNIFORM & LINEN SUPPLIES
Vestis
Contact: Ryan Vick 612-269-2303 /ryan.vick@vestis.com
Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with Vestis each year.
REPAIR SHOP PRODUCTS/SERVICES
DISCOUNTS
CARS Cooperative
Contact: Stephenie Sheppard 405-547-4077 / membersupport@cars.coop
Members receive discounts on a variety of products and services they use every day! From discounts on paint and rental cars to office supplies and phone services. Over 50 programs available!
LEGAL CONSULTATION
Larkin Hoffman
Contact: Sam Richie srichie@larkinhoffman.com
Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.
WEBSITE AND INTERNET MARKETING SOLUTIONS
Optimize Digital Marketing
Contact: Max Gamm
651-217-8152 / mgamm@whyoptimize.com
All-in-one Digital Marketing Solutions: Expert social media, digital advertising, website and software solutions that keep you present online so you can be present offline!
CREDIT CARD PROCESSING
Association BankCard Services
Contact: Carley Chivers 715-254-9600 / carleyc@midwesthardware.com
Competitive rates for AASPMN members. Terminals and printers sold at cost.
INFORMATION PROVIDERS
Mitchell 1
Contact: Mitchell 1 Representative 888-724-6742 ext. 6669
Mitchell 1 offers AASP members a $10 per month discount on any eligible Mitchell 1 subscription.
Mitchell International
Contact: Mitchell International Representative 800-238-9111
AASP members receive $350 off Mitchell's MD-500 all-in-one solution for scanning, calibration, estimating, and blueprinting.
TECHNICAL INFORMATION HOTLINE IDENTIFIX
800-745-9649
Members enjoy a 20% annual savings on Direct-Hit and Direct-Help subscriptions, the industry's most reliable source for experience-based repair information.
CHECK GUARANTEE SERVICES
Certegy Check Services
877-520-2987
Discount rate of .75% to AASPMN members. Use existing credit card terminal. Fast claim payments.
SAFETY COMPLIANCE
Complete, Health, Environmental & Safety Services (C.H.E.S.S.)
Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com
AASPMN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.
AUTO EMPLOYEE ASSESSMENT
Assessment Associates International
Contact: Nate Page 952-854-6551 / nate@aai-assessment.com
Designed to help facilitate and enhance hiring decisions. AASPMN members receive 50% off retail price, starting as low as $15 per assessment.
LIVE-ONLINE & ON-DEMAND TECHNICAL TRAINING
Automotive Seminars
Contact: Tim Houghtaling 920-866-9813 / tim@automotiveseminars.com
Discounted pricing to AASPMN members on all live-online events, as well as ondemand training videos. Automotive Seminars specializes in diagnostic training that provides automotive technicians with knowledge, testing techniques and data interpretation skills needed to diagnose today’s vehicles. The live-online events and on-demand training videos focus on automotive electronics and engine management systems and are written and created by some of the industry’s leading diagnostic technicians.
BUSINESS COACHING 180BIZ
540-833-2014 / info@180biz.com
Members receive a 25% discount on Rick White's Pocket Business Genius subscription, offering independent auto shop owners fast access to actionable business advice from a leading industry expert.
