Hammer & Dolly April 2019

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New AMi Training

Celebrating Tomorrow’s Students

Consumers Hold the Key

April 2019 Volume 13, No. 4 $5.95 www.wmaba.com

www.grecopublishing.com

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April 2019

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THEY’RE CALLED “ORIGINAL BMW PARTS” FOR GOOD REASON. FOR UNCOMPROMISING PRECISION AND INCOMPARABLE QUALITY, YOUR BMW CENTER IS YOUR ONE-STOP SHOP FOR EVERYTHING BMW. For Original BMW Parts, contact one of these authorized BMW centers: BMW of Annapolis 25 Old Mill Bottom Road Annapolis, MD 21409 410-349-2565 Fax:410-349-2586 mybmwofannapolis.com

Passport BMW 5000 Auth Way Marlow Heights, MD 20746 301-423-0733 Fax: 301-423-2717 passportbmw.com

BMW of Alexandria 499 South Pickett Street Alexandria,VA 22304 Direct: 703-684-5255 Fax: 703-647-1853 bmwofalexandria.com

Northwest BMW 9702 Reisterstown Rd Owings Mills, MD 21117 410-363-1461 Fax: 410-363-7749 northwestbmw.com

BMW of Silver Spring 3211 Automobile Blvd Silver Spring, MD 20904 866-737-8937 Direct: 301-890-3015 Fax: 301-890-3748 bmwofsilverspring.com

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Richmond BMW 8710 West Broad Street Richmond, VA 23294 800-237-0130 Direct: 804-527-6860 Fax: 804-965-6254 E-mail: tdailey@crownauto.com richmond-bmw.com BMW of Catonsville 6700 Baltimore National Pike Baltimore, MD 21228 855-996-2906 410-744-2000 Fax: 410-818-2600 bmwofcatonsville.com

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CONTENTS April 2019 ADVERTISERS’ INDEX Akzo Nobel . . . . . . . . . . . . . . .IFC ATI . . . . . . . . . . . . . . . . . . . . . .33 Audi Group . . . . . . . . . . . . . . .31 BASF . . . . . . . . . . . . . . . . . . . .7

Blue Ridge Color Compnay . .26

BMW Group . . . . . . . . . . . . . .4

CAPA . . . . . . . . . . . . . . . . . . . .11 Chesapeake Automotive

Equipment . . . . . . . . . . . . . . . .34 Crashmax Equipment . . . . . . .33 Empire Auto Parts . . . . . . . . . .25

28 “ALTERNATIVE”?

THE GROWING CONTROVERSY OVER “OPT-OE” PARTS

BY JOEL GAUSTEN A new debate brews nationwide.

Fairfax Hyundai . . . . . . . . . . . .33

Ford Group . . . . . . . . . . . . . . .35

GM Parts Group . . . . . . . . . . .21 Honda Group . . . . . . . . . . . . .17

Hyundai Group . . . . . . . . . . . .19

Jerry’s Ford . . . . . . . . . . . . . . .15

Kemperle . . . . . . . . . . . . . . . . .21

MEMBER SPOTLIGHT BY ALANA BONILLO 14 LASLIE’S AUTO BODY

A VA-based shop discusses 25 years of service.

Koons Ford . . . . . . . . . . . . . . .18 Malloy Hyundai . . . . . . . . . . . .3

Mazda Group . . . . . . . . . . . . .32

MINI Group . . . . . . . . . . . . . . .27 Mitsubishi Group . . . . . . . . . . .18

Mopar Group . . . . . . . . . . . . . .37 Nissan Group . . . . . . . . . . . . .37

NATIONAL NEWS 16 AMI AND CREF TO HOST STUDENT EVENTS AT CIC Supporting collision students at CIC and beyond.

20 AMI OFFERS NEW TRAINING FOR FCA CERTIFIED COLLISION NETWORK Elevated training for a stronger industry.

24 YESTERWRECK GIVES JOURNEY THROUGH AUTO BODY HISTORY

An industry veteran pens the definitive history of collision repair.

Editor’s Message

Executive Director’s Message JORDAN HENDLER

Packer Norris Parts . . . . . . . . .IBC Porsche Group . . . . . . . . . . . .30

PPG . . . . . . . . . . . . . . . . . . . . .OBC Reliable Automotive

Equipment . . . . . . . . . . . . . . . .22 Spanesi . . . . . . . . . . . . . . . . . .36 Subaru Group . . . . . . . . . . . . .36

VW Group . . . . . . . . . . . . . . . .13 10

JOEL GAUSTEN

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O’Donnell Honda . . . . . . . . . .34

Toyota Group . . . . . . . . . . . . .23

DEPARTMENTS 8

Nucar . . . . . . . . . . . . . . . . . . . .9

12

WMABA Membership Application WMABA Sponsorship Page

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WMABA Board of Directors

Wheel Collision Center . . . . . .25

Yesterwreck . . . . . . . . . . . . . . .35 ZB Negotiations . . . . . . . . . . .11

Stock Images © www.istockphoto.com

April 2019

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2019 GOLF OUTING MAY 23, 2019 Shotgun Start at 1:00pm LAKE PRESIDENTIAL GOLF CLUB 3151 Presidential Golf Dr. Upper Marlboro, MD 20774

SIGN UP TODAY AT wmaba.com/events/golf-outing/

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Let talent shine.

BASF’s Vision+ Educational Expertise provides tailored solutions to customers from a wide variety of V+ University and V+ Technical University courses. Offered at over 24 locations across North America, BASF is constantly developing new content in OEM training, eLearning and more to keep our customers first-class.

BASF AUTOMOTIVE REFINISH COATINGS

™ basfrefinish.com

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Joel Gausten

EDITOR’S

(973) 600-9288 joel@grecopublishing.com

MESSAGE CONSUMERS HOLD THE KEY

True customer service is a rarity in this world.

How many times have we been stuck on hold trying to get someone to address an IT issue only to be disconnected after several minutes we’ll never get back? How many times have we left a drive-thru window only to discover that our bag contains nothing even remotely close to our order?

Horrendous service is everywhere, which is why I get frustrated when I see what so many people I know in the collision repair industry go through on a daily basis.

The auto body world is a place where shops put their customers’ peace of mind first and let vehicles go without receiving proper payment from an insurer for the work performed. It is a place where repairers have to shallow profits in order to restore a vehicle to an OEM-approved, preloss condition. Every day, owners and technicians wear an “S” on their chests and shield consumers from insurers that willingly put profit over safety. Although this is an admirable trait that makes me incredibly proud to cover this profession, I believe in my heart that it is time for these practices to cease.

If I have any influence at all in my words this month, I’d like to encourage shops to make customers more responsible for themselves. If their insurer falls short on paying for a necessary procedure, then the customer needs to be made aware of the deficit and given the ultimate say in how the shortfall is paid. If their insurer refuses to pay for an OEMrecommended/required operation, send the position statement or OEM-documented repair procedures to that company in writing and copy the customer. Let the customer tell the insurer what is appropriate to do. If enough customers see with their own eyes that certain procedures are WMABA OFFICERS PRESIDENT

VICE PRESIDENT

TREASURER SECRETARY

IMMEDIATE PAST PRESIDENT

Torchy Chandler torchy.chandler@gmail.com 410-309-2242 Bill Hawkins hawkinswilliamjr@gmail.com 510-915-2283 Barbara Chase barbara@siskautobody.com 301-855-5525 Phil Rice phil@ricewoods.com 540-846-6617 Mark Schaech, Jr. markschaech@gmail.com 410-358-5155

BOARD OF DIRECTORS

Don Beaver (donbeaver3551@gmail.com) 443-235-6668 Rodney Bolton (rbolton@aacps.org) 443-386-0066 Kevin Burt (kevinburt@walkermillcollision.com) 301-336-1140 Barry Dorn (bdorn@dornsbodyandpaint.com) 804-746-3928

Ben Gibson (bgibson@richmondmarinecenter.com) 804-355-8151 Steven Krieps (srkrieps@live.com) 304-755-1146 Danny Szarka (danny@dynamiccollisionservices.com) 410-500-9200

ADMINISTRATION

EXECUTIVE DIRECTOR Jordan Hendler (jordanhendler@wmaba.com) 804-789-9649 WMABA CORPORATE OFFICE P.O. Box 3157 • Mechanicsville, VA 23116

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being ignored – and if they are left holding the bag when the final invoice comes around – maybe they’ll be angry enough to push carriers to do the right thing. If you keep taking the bullet during repairs, you’re going to keep depriving your customer of their rights in the process and giving the power to the wrong party.

Changing your previous mindset won’t be a smooth process, and it’s certainly easy for me to sit in my office and write these words without having to deal with the stress and heartburn that will likely come when you draw a deeper line in the sand between your customers and their insurers. But after nearly 20 years covering this industry, I simply don’t see another way forward. I’ve never had a doctor take a financial loss when my health insurance provider put a cap on a service, but I’ve received plenty of bills demanding that I handle the balance. There’s a lesson to be learned in that. H&D

STAFF

PUBLISHER SALES DIRECTOR EDITORIAL DIRECTOR CREATIVE DIRECTOR EDITORIAL/CREATIVE COORDINATOR

OFFICE MANAGER

DESIGN ASSISTANT

Thomas Greco thomas@grecopublishing.com

Alicia Figurelli alicia@grecopublishing.com

Joel Gausten joel@grecopublishing.com

Lea Velocci lea@grecopublishing.com

Alana Bonillo alana@grecopublishing.com

Donna Greco donna@grecopublishing.com

Christopher Rizzi chris@grecopublishing.com

PUBLISHED BY TGP, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 973-667-6922 FAX 973-235-1963 Reproduction of any portions of this publication is specifically prohibited without written permission from the publisher. The opinions and ideas appearing in this magazine are not necessarily representations of TGP Inc. or of the Washington Metropolitan Auto Body Association (WMABA). Copyright © 2019 Thomas Greco Publishing, Inc.

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YOU tell us what and when and WE worry about how to get you the right parts when you need them.

How do we do it?

• 80 wholesale professionals SERVING professionals • $6.2 million on-site inventory • 24-hour work schedule • Regional / national parts locating • Same night manufacturer deliveries • 24-hour return / credit process • Automated order delivery and tracking

But really, it's not about us...

IT'S ALL ABOUT YOU!

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EXECUTIVE DIRECTOR’S

MESSAGE ALT-OE: YOU WOULD BE AMAZED AT THE DEBATE

The alt-OE parts debate is downplayed in the cover story. Our writing team is not allowed to take opinionated liberties above current facts, but I am.

Also, what you likely don’t know is that the CIC Parts & Material Committee, which will be addressing this definition and the issues surrounding it, is now packed with more people than any other committee in recent history. That should tell you how important the subject is. There are so many interested parties; repairers are just one group.

Jordan Hendler

(804) 789-9649 jordanhendler@wmaba.com

Special interests are everywhere. There are many entities vying for position with these parts, and how they are labeled is directly connected to how they will be sold – and their volume and price.

Most people think of “special interests” as lobbying that takes place in state capitals or in D.C., but it happens in many places you wouldn’t initially think of. This is certainly one of them.

The cover story ends with “more to come,” and I am certain that the CIC meeting held April 17/18 in Nashville will bring much more debate on top of the committee work currently happening. As this issue comes out, the CIC meeting will be underway and the jockeying on this topic will be heavy.

Why should you care, you ask? Because the types of parts that can make it into the “grey market” after the traditional dealer network are as complicated as the levels of aftermarket parts. There’s the same confusion about sourcing, legitimacy, origin, make-up/composition and overall quality and safety.

What will be more interesting is the positions the OEMs take. OEs are coming down in different ways on this issue. Rumor has it that there are a few who will warranty any part in their OEM box, which then negates the OE network requirement. Others are hard on the other end of the spectrum, saying that unless you got it through the traditional route of an OEM supplier, the part is no way acknowledged by them.

There is no doubt that this discussion and the resulting definition will affect the industry in ways not necessarily seen immediately, but it will send ripples and maybe even waves in the years to come. Be sure you understand the parts you’re buying and what you are saying to customers about them.

If it doesn’t have the warranty of the OE behind it, is it truly an OE part? H&D

Check the WMABA website and newsletters for regular updates and reports from the Executive Director’s perspective.

JOIN !

TODAY

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WMABA THANKS

YOU WMABA thanks their generous supporters of the

LEVEL 1

Corporate Sponsor Program for 2019!

We encourage YOUR SUPPORT of those who SUPPORT US! For more information about the sponsorship program, please contact Executive Director Jordan Hendler at (804) 789-9649 or email jordanhendler@wmaba.com

LEVEL 2 Certified Automotive Parts Association

www.wmaba.com

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FinishMaster • Mid-Atlantic Paint & Supply National Coatings and Supplies • WheelsOnsite

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Alexandria Volkswagen 107 West Glebe Rd. Alexandria, VA 22305 703-684-7007 Fax: 703-684-4138

Fitzgerald Volkswagen 114 Baughmans Lane Frederick, MD 21702 Toll Free: 800-545-4745 Fax: 877-696-1841

e-mail: parts@alexandriavw.com

e-mail: parts@fitzmall.com www.fitzparts.com

Karen Radley Volkswagen 14700 Jefferson Davis Hwy. Woodbridge, VA 22191 703-550-0205 Fax: 703-643-0081

King Volkswagen 979 North Frederick Ave. Gaithersburg, MD 20879 Parts Direct: 240-403-2300 Fax:240-403-2398 e-mail: parts@vwking.com www.vwking.com

Fitzgerald Volkswagen of Annapolis 34 Hudson Street Annapolis, MD 21401 Phone: 410-224-4636 Fax: 410-224-4264

Ourisman Volkswagen of Rockville 801 Rockville Pike Rockville, MD 20852 Parts Direct: 301-340-7668 Toll Free: 855-417-4511 Fax: 240-499-2488

www.fitzmall.com

e-mail: rockvilleparts@ourismanautomotive.com www.ourismanvolkswagenofrockville.com

Ourisman Volkswagen of Laurel 3371 Ft. Meade Rd. Laurel, MD 20724 Phone: 301-498-6050 Fax: 301-498-0157 www.laurelvolkswagen.com

Ourisman Volkswagen of Bethesda 5415 Butler Road Bethesda,MD 20816 301-652-2452 Fax: 301-652-2589 e-mail: vwwholesale@ourisman.co

April 2019

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Stories from WMABA facilities.

MEMBER

SPOTLIGHT

BY ALANA BONILLO

Laslie’s Auto Body, Inc. Working hard, staying optimistic and being thankful for all you have is the mantra behind Laslie’s Auto Body.

The shop opened its doors on Old Forest Road in Lynchburg, VA 25 years ago, and things quickly took off from there.

“We started this with no money, but we grew like a weed,” recalls the shop’s owner and namesake, Dan Laslie, who started out with just his wife, Ruth, and one helper at his side. He recalls getting credit for parts from a vendor he knew from his old shop management days, which helped him get started.

“We paid ourselves last and kept investing in the building and the business.”

At first, he rented the building; when the other tenants moved out and the opportunity to purchase it came along, he ran with it. Today, Laslie’s Auto Body has an additional building across the street, a second location less than a mile down the road and a crew of just under 50 members.

As their business grew, so did their family. Dan and Ruth are more or less part-time these days, as their two children have taken the main reins of the business. Their son, Joe, runs the body shop side of things, while their daughter, Dianna, runs the administration.

Joe’s wife, Susan, runs the parts department, and Dianna’s husband, Paul Buchanan, runs their second location.

“He is such a blessing; such a good guy,” says Laslie of his sonin-law. “I consider it his shop, even though it all comes back here through the hub.”

When it comes to his son and daughter, Laslie says, “I’m encouraged just watching them flourish.”

A third generation is now getting involved at the industry, with grandchildren Cody Beckner and Trey Laslie overseeing C&T Auto Glass, which Laslie considers an “unrelated kissing cousin-type of company.”

Going above and beyond for customers has been key to Laslie’s’ success.

“We weren’t interested in just satisfying the customer. We wanted to delight the customer.”

The Laslie team always strives to keep up with training and the required equipment needed to fix today’s vehicles. Where many may be discouraged by the changes happening in the automotive field, Laslie remains optimistic.

“I see it as a plus. I think we are capable of putting in the new equipment, and buying things like new rivet guns that are scary expensive, in order to do the job right. I think the more you kick the can down the road, the more shops that don’t do the right thing will fall to the wayside. Eventually, this will weed out the ones that aren’t helping the image of the industry.”

Working to combat industry issues is something Laslie feels strongly about. He had done his share of work by getting behind bills

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Genuine customer care and dedication to WMABA make Laslie’s Auto Body a lasting success.

for sales tax for paint materials and anti-coercion legislation, which stopped insurance companies from forcing customers to go to a particular shop, during the Governor Warner days. Of course, he stands behind WMABA and knows the value of being part of the association.

“It’s good to know there’s always someone there I can call if I have a question; reading the articles [in Hammer & Dolly] and staying connected are also important. It’s great knowing there’s someone bigger than me taking to the time to represent our interests in Richmond.”

Looking back at the success they have achieved all these years, Laslie is proud to have built his life’s work in the auto body scene.

“America is amazing. If you are willing to work hard and put in the effort, you can do what you want. I am thankful to be in the business world.” H&D

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Your one-stop shop for all genuine Ford parts!

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8 delivery vehicles ready to service your parts needs!

Parts Hotline: (703) 256-0638 24 Hour Parts Fax: (703) 354-4834 or email orders to parts@jerrysford.com

JERRY’S FORD SALES INC.

April 2019

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NATIONAL

Growing the industry workforce.

NEWS AMi and CREF to Host Student Events at CIC On April 18, the Automotive Management Institute (AMi) and the Collision Repair Education Foundation (CREF) will join forces to host a special breakfast presentation and awards ceremony for Nashville, TN-based collision repair students. The event, which will be held prior to the start of that day’s Collision Industry Conference (CIC) at the Gaylord Opryland Resort, is the first-ever joint venture by both organizations to encourage greater dialog and interaction between young technicians and the industry that seeks to employ them.

At press time, approximately 80 students had signed up to attend the gathering, which will begin with a breakfast and industry panel moderated by Jack Rodenroth of asTech. The discussion will offer insight into various industry experiences and provide student attendees with an overview of CIC’s mission and activities. From there, the students will attend a special grant/scholarship presentation at the beginning of CIC. Several students will receive awards from organizations including AMi, CREF and I-CAR. Following the award presentation, students will be encouraged to stay and experience the general session of CIC before being dismissed later that morning.

AMi President Jeff Peevy, who currently serves as CIC chairman, developed the event with CREF in response to recent CIC surveys that revealed that the technician shortage was one of the major areas of concern among collision repairers across the nation.

“I committed to that being one of the things that I’d like to see CIC address, discuss and push forward. We now have a new CIC committee, headed up by David Luehr [Elite Body Shop Solutions], that will [focus on] the talent pool, the technician shortage and the fact that our industry is competing with a lot of other industries for young people who would be interested in a technical-type career or trade.”

Peevy is confident that the added attraction of the awards ceremony will go a long way to expose students to the benefits that await them in the auto body world.

“We’re going to give these scholarships away in front of the CIC body. We want to highlight these programs and the people in them, but we also want them to go, ‘Hey, we can get scholarships, too!’ We really want to try to whet their appetite for doing positive things that will help [them] stay in our industry.”

AMi and CREF plan to host similar events at other locations moving forward.

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“We’re going to do it in Nashville because there’s a series of strong collision programs in that area,” Peevy says. “I would like for it to become something that we do on a regular basis tied to CIC meetings.

“None of us benefit from not having enough people in our industry,” he adds. “If the shops struggle to get sufficient staff to repair cars, then the rest of the industry is going to suffer.”

More information on AMi is available at amionline.org. For information on CREF, please visit collisioneducation foundation.org. H&D

Executive Director’s Thoughts

The industry is in a crisis to grow new technicians. There’s no shop that doesn’t feel the burden of finding good people, and there are far more retiring than entering our field. They just don’t know enough about collision repair to know that it is a solid career choice that, when done right, can be a very lucrative one! Many young people are looking at trades. There are also veterans with highly transferable skills who are looking to begin their civilian careers. Other industries are scooping them up, and we should be, too! In 2019, WMABA wants to find more ways to help collision repairers in just these ways. Stay tuned!

- Jordan Hendler

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It Takes Genuine Honda Collision Repair Parts To Achieve a Genuine Honda Fit. Honda collision repair parts are engineered and manufactured to Honda standards.

In the collision-repair business, time is money, and you can’t waste time on parts that almost fit properly. Use Genuine Honda replacement parts. Your reputation depends on it.

For Genuine Honda parts, contact these Authorized Honda dealers.

Ourisman Honda 3371 Ft. Meade Rd. Laurel, MD 20724 Direct: 301-498-6050 Fax: 301-498-0157 www.laurelhonda.com

Miller Honda 3985 Valley Pike Winchester, VA 22602 Direct: 800-296-5020 Direct Local: 540-868-9916 Fax: 540-869-1074 E-mail: bmorgan@drivemiller.com

April 2019

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Conquest your Mitsubishi parts needs!

Mitsubishi now o ers Genuine OEM parts through our new “Opt-OE” parts program at discounted prices. See Mitsubishi’s Ultra-Conquest parts and prices in the Optional OEM Suppliers category of popular collision estimating systems.

Ultra-Conquest Collision Parts Program Highlights:

• Available through all participating Northeastern area Mitsubishi dealers • Includes the majority of key collision components for select popular models • We can meet or beat aftermarket prices!

• Discounted prices on quality new and unblemished OEM parts • Automated price and part selection in collision estimating systems • High parts availability • Delivery to most major U.S. cities within 24 hours

To nd out more about Ultra-Conquest pricing contact your local Mitsubishi dealer.

For Genuine Mitsubishi parts, contact these authorized Mitsubishi Dealers.

Fitzgerald Mitsubishi 1930 West Street Annapolis, MD 21401 Direct: 410-224-4636 Fax: 410-224-4264 E-mail: adamsf@ tzmall.com

Younger Mitsubishi 1945 Dual Highway Hagerstown, MD 21740 Direct: 800-296-1190 Fax: 301-733-5465 www.youngermitsubishi.com

Buy Genuine Mitsubishi Parts and get the perfect t at the perfect price.

10% off on all parts orders when you mention this ad.

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April 2019

Jerry’s Mitsubishi 1906 E. Joppa Road Baltimore, MD 21234 Toll Free: 844-817-9406 Local: 443-219-2728 Fax: 443-403-1419 mitsubishiparts@jerrymitsubishi.com www.jerrysmitsubishi.com

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Unsurpassed Quality. Genuine Hyundai Parts.

HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer.

Fairfax Hyundai 10925 Fairfax Blvd.

Fairfax, VA 22030 Phone: 703-273-5188 FAX: 703-352-3115 E-mail: parts@fairfaxhyundaiinc.com

Fitzgerald Lakeforest Hyundai 905 North Frederick Ave. Gaithersburg, MD 20879 Phone: 301-670-4881 Fax: 301-670-1595

Malloy Hyundai 1880 Opitz Blvd.

Woodbridge, VA 22191 Parts Direct: 703-490-8263 Fax: 703-490-3864 E-mail: hmkparts@aol.com

April 2019

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Future successes, current worries.

NATIONAL

NEWS AMi Offers New Training for FCA Certified Collision Network

The Automotive Management Institute (AMi) recently announced that it has been chosen to host the FCA Certified Collision Network’s non-technical training in conjunction with industry-leading consultant and Collision Advice owner Mike Anderson. The goals of the training program are to improve the return on investment for the FCA-certified network shop, support accurate and safe repairs and improve the FCA customer experience. The online courses will be available through AMi’s learning portal and will focus on the proper use of Tech Authority, how to leverage the FCA certification and other topics.

The FCA online courses are designed for individuals involved in administrative, management, estimating and repair planning roles. Based on the topic, these courses are “highly recommended” or “recommended” by FCA to participate in their Certified Collision Network and are also available to anyone in the industry.

“When Chrysler approached us, our system resonated with them, and we pursued this together and worked through this process over the course of seven months or so,” explains AMi President Jeff Peevy. “To their credit, they realize that in order to truly impact the customer experience, they need to look at customer satisfaction. That would mean an accurate repair, which requires OEM repair procedures. We have ‘How to Use Tech Authority’ for that. FCA sees the importance of cycle time efficiency, and we have courses that would impact that. In the end, the most important thing in the repair is the customer.

That translates to passenger safety and customer satisfaction. Those should be the main goals of the car manufacturer, the shop and the industry as a whole.”

Peevy is quick to praise Anderson for his invaluable help and input in moving the endeavor forward.

“I have to give Mike Anderson a tremendous amount of credit for his role in the

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vision and development of learning solutions to take the industry to new levels and ultimately protect families. He has been a huge supporter of what AMi is attempting to do.”

The following online courses are highly recommended by FCA to participate in the FCA Certified Collision Network. To ensure intended results, it is recommended the following courses be taken by all administrative, management, estimating and repair planning personnel: • Navigating Tech Authority Repair Procedures • Leveraging Your FCA Certification

The following courses are recommended to support the FCA network goals and improve repair facility operations; it is recommended

AMi President Jeff Peevy during a recent FCA training presentation in California

they be taken by all administrative, management, estimating and repair planning personnel:

• Management’s Guide to Scanning and New Technologies • Improving CSI – Check-In and During Repair • Improving CSI – During the Sale • Improving CSI – On the Phone

The following technical online courses are highly recommended for technicians and repair planners to support the FCA network goals and improve repair facility operations:

• wiTech 2.0 Fundamentals • Flashing an ECU • Flight Recordings

For questions or assistance, you may contact AMi at supportingsuccess@ amionline.org, (817) 514-2929 or through the online chat available inside the AMi Learning Portal “MyAMi.” AMi was established in 1989 to answer the demand for continuing education and industry-accepted recognition programs tailored specifically for the business needs of the automotive service and repair industry. To date, AMi programs have attracted more than 250,000 enrollments throughout North America. For more information on the Institute, its curriculum or methods of donations, please contact AMi at (817) 514-2929, email at supportingsuccess@amionline.org or visit amionline.org.

The FCA Certified Collision Repair Network is focused on providing a superior customer repair experience with quality parts to ensure that the value and safety of their owners’ vehicles are maintained. To make certain that the next generation of vehicles are properly repaired, FCA is doing its part to ensure that body shops have the right tools, equipment, training and modified facilities. H&D

Executive Director’s Thoughts The education available to our industry is improving all the time to keep up with the demands of fixing today’s complex vehicles properly. On top of that are the expectations that repairers have to do it faster (or for less money). Scheduling your shop in a way to make sure education is always being prioritized into the workflow of all employees uplifts the entire culture of the business! - Jordan Hendler

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KEEP IT GENUINE

INSIST ON GENUINE GM PARTS

We stand behind our product, providing collision repair professionals and vehicle owners peace-of-mind and confidence.

Contact these Genuine GM Parts dealers for all your parts needs: NU CAR CHEVROLET 172 North Dupont Highway New Castle, DE 19720 Phone: 800-633-6606 Fax: 800-346-5285 e-mail: parts@nucar.com www.nucar.com

OURISMAN CHEVROLET 4400 Branch Avenue Temple Hills, MD 20748 Phone: 301-899-6990 Fax: 301-899-9375 www.ourismanchevrolet.com

RADLEY CHEVROLET 3670 Jefferson Davis Highway Fredericksburg, VA 22408 Phone: 800-355-8202 Direct: 540-898-0055 Fax: 540-891-2074 www.radleychevrolet.com

OURISMAN CHEVROLET OF ROCKVILLE 807 Rockville Pike Rockville, MD 20852 Toll Free: 800-345-4640 Direct: 301-424-5332 Fax: 301-294-6381 www.rockvillechevrolet.com

April 2019

JERRY’S CHEVROLET 1940 E. Joppa Road Baltimore, MD 21234 Toll Free: 844-817-9405 Local: 443-219-3339 Fax: 443-403-0803 chevyparts@jerryschevrolet.com www.jerryschevrolet.com

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RAE is North America’s premier supplier of OE certified repair equipment.

Our OE approved systems and products are the “preferred choice” for use in collision repair because the system or products have already been prescreened by the car manufacturer.

PHONE: 732-495-7900 FAX: 732-495-7904 E-MAIL: bill@rae1.com www.raeservice.com VISIT US ON FACEBOOK www.facebook.com/ReliableAutomotiveEquipment

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WHY GENUINE PARTS? It’s the Right Thing to Do

You lose money when aftermarket parts don’t fit. Toyota Dealers are your best source for Genuine Toyota Parts. All it takes is one call.

For Toyota Genuine Parts please call one of these authorized local Toyota Dealers: Antwerpen Toyota 12420 Auto Drive Clarksville, MD 21029 Phone: 410-988-9272 Fax: 443-539-4022 darnold@antwerpenauto.com

Younger Toyota 1935 Dual Highway Hagerstown, MD 21740 Phone: 800-296-1190 Fax: 301-733-5465 dthompson@youngertoyota.com

Koons Toyota Annapolis 1107 West Street Annapolis,MD 21401 Phone:(800)262-3330 Fax:(410)280-6361 roy.easter@koons.com

ToyotaPartsAndService.com April 2019

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NATIONAL

NEWS YesterWreck Gives Journey through Auto Body History

A

nyone in the collision repair industry who knows Gary Ledoux and his passion for the industry shouldn’t be surprised that the former assistant national manager at American Honda Motor Co. Inc. has remained an active part of the automotive community since retiring in 2017. The five-time author recently unveiled his latest book, YesterWreck: The History of the Collision Repair Industry in America. His first time writing a book on the industry after creating and publishing four titles on Old West history, YesterWreck presents the definitive look inside the events and people that shaped the auto body world we know today.

At nearly 900 pages, YesterWreck covers everything – body shops, associations, trade publications, the insurance side and more. The book traces the trade’s evolution from the early 1800s through December 2015 and includes a “supplement” on the more recent John Eagle case in Texas.

Ledoux started researching for the book in the fall of 2009 and delivered his first printed copy in September 2018. His work led him to not only the longest-running known body shop in the country, George V. Arth and Son Auto Body of Oakland, CA (which was founded in 1877 as a blacksmith and wagon

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April 2019

repair shop) but also back to the days before the first car ever touched the road.

“There are a number of companies that still support the industry – like PPG, SherwinWilliams and what we know today as Axalta – that have been around since way before the automobile. Sikkens goes back to 1760!”

Today’s industry is a place full of diagnostic scans, sensors and (very soon) fully autonomous vehicles. While these advancements are overwhelming for some, Ledoux’s book illustrates that the automotive world has always thrived on change.

“When vehicle-building started, they were nothing more than a wagon with a motor on it. The bodies were made out of wood. When they went from wood to steel, it was a big deal. There were a lot of people back then who thought that steel was going to be a fad. It was not unlike the change with Ford from steel to aluminum. A lot of people thought that was going to be a fad as well, but I don’t think it is.”

YesterWreck also explores the significance the end of World War II had on the growth of collision repair in America. After

Gary Ledoux (left) presented Brandon Eckenrode of the Collision Repair Education Foundation (CREF) a check for $500 for the Chuck Sulkala NABC Appreciation Scholarship Fund last November in Las Vegas. A portion of the sale of every copy of YesterWreck goes to the Fund.

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Telling our industry’s tale.

entering the service immediately after high school, many veterans found themselves returning home to limited employment opportunities. That soon changed thanks to auto body repair.

“These kids had nothing to come back to. Back then, it was pretty easy to get into the body business; the repairs were fairly simple, and you didn’t need a whole lot of tools or equipment. The Government helped out by producing booklets on how to open different businesses, including mechanical/body shops.”

Although Ledoux spent years tracing collision repair’s distant past, his most impactful experience writing YesterWreck came when he spent time with someone whose influence on the field is still felt today.

The day he enjoyed chatting with living industry legend and Society of Collision Repair Specialists (SCRS) founder John Loftus was something he’ll never forget.

“Here’s a guy who was in it early on, and he was in it up to his eyeballs. He did a lot of travel for SCRS in support of making the industry better. He was a real pioneer, and it was a hoot to talk to him. He was very gracious with his time.”

Discover the roots, past and greatest moments of one of the greatest professions in the world. For information on YesterWreck: The History of the Collision Repair Industry in America, visit yesterwreck.com or visit Gary’s YesterWreck page on Facebook.

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April 2019

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MAINTAIN AN INFINITE INVENTORY OF ORIGINAL MINI PARTS.

At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability. Original MINI parts assure an absolute perfect fit and function.

For Original MINI parts, contact any of these authorized MINI dealers.

MINI of Annapolis 25 Old Mill Bottom Road Annapolis, MD 21409 410-349-2565 fax: 410-349-2586

Crown MINI 8710 West Broad Street Richmond, VA 23294 804-527-6860 fax: 804-965-6254

MINI of Alexandria 5990 Duke Street Alexandria, VA 22304 703-461-6250 fax: 703-751-0595

MINI of Montgomery County 820 Russell Avenue Gaithersburg, MD 20879 Parts: 240-238-1204 Parts fax: 240-238-1493

MYMINIANNAPOLIS.COM

MINIOFALEXANDRIA.COM

CROWNMINI.COM

MINIOFMONTGOMERYCOUNTY.COM

© 2019 MINI USA, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.

April 2019

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COVER

STORY “ALTERNATIVE”?

The Growing Controversy over “Opt-OE” Parts

BY JOEL GAUSTEN

Keeping up with ever-evolving technological advancements in automobiles is certainly difficult, but juggling the various words, phrases and definitions that have crept into the parts world in recent years is enough to make your head spin.

Just a few years ago, selecting a replacement part didn’t require a dive into alphabet soup. You had original equipment manufacturer (OEM) parts – which were fairly easy to figure out thanks to the simplicity of their name – and everything else. Although “like kind of quality” and other titles have been placed on non-OEM products over the years to perhaps soften the blow of straight-out calling them “nonOEM” or “aftermarket,” the definitive identity of genuine OEM parts had never really been called into question. But that’s been changing in recent times in major and potentially litigious ways.

The Problem with Prefixes “Opt-OE,” “Alt-OE” or “Surplus OE” are terms commonly used to identify original automaker parts that have been sourced outside of traditional OEM dealer/supplier network. While the presence of “OE” would suggest that recipients of these parts are utilizing proper, OEMapproved products, there is considerable confusion and ambiguity in regard to whether such parts truly fulfill a shop’s obligations to perform a complete OEM repair. During the final days of 2017, Hyundai Motor America, Inc. filed a lawsuit against independent parts vendor Direct Technologies International (DTI, Inc.), alleging a host of offenses including trademark infringement, false designation of origin, trademark dilution, unfair competition and violating the North Carolina Unfair and Deceptive Trade Practices Act. In its filing, the auto manufacturer contended that the “Hyundai-branded parts” sold by DTI through its website and elsewhere were not meant for sale in the United States and were not the same as Hyundai-branded products available in the American marketplace:

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April 2019

Hyundai Defends OEM Parts

Genuine Hyundai Parts are made to precise specifications and must meet certain quality standards to be sold in the United States. That is not true for Hyundai-branded parts meant for sale in areas of the world outside the United States. Hyundai-branded parts that are not sourced through Hyundai’s authorized chain of distribution for the United States may contain numerous material differences – including, but not limited to, packaging, labels, production methods, weight and performance characteristics – as a result of the difference in specifications to which such parts are manufactured or the actual manufacturing processes themselves, or because such parts are not “first run parts,” are “seconds,” or are defective or have been rejected during manufacturing quality control. Furthermore, Hyundai-branded parts that are sourced outside of Hyundai’s authorized chain of distribution for the United States are materially different in warranty coverage and/or protection and dealer and customer support. As such, the sale of those unauthorized Hyundaibranded parts in the United States constitutes sales of illegal grey-market goods...Plaintiffs are informed and believe and thereon allege that Defendant does not offer a warranty on the Hyundai-branded parts it sells that is equivalent to the applicable HMA warranties...By selling the non-genuine Hyundai parts in the United States, without Hyundai’s consent, DTI has deprived Hyundai of its ability to control the quality of its product and misrepresented to the dealers and/or consumers the origin and quality of the DTI parts.

Additionally, Hyundai claimed that DTI was “intentionally causing HMA’s authorized dealers to breach their dealer agreement with [the manufacturer by] soliciting dealers to purchase the illegal grey-market parts from [them] and passing them off to the public as ‘genuine’ when in fact they are not, and the dealers actually purchase these illegal grey-market parts from [DTI] believing them to be Genuine Hyundai Parts when they are not.”

Although DTI admitted to “importing, promoting, offering for sale, advertising on the internet through its website […] and through other media, and/or selling Hyundai-branded parts,” the company denied having “knowledge or information sufficient to form a belief about the truth of an allegation that the parts sold by DTI were intended for sale abroad.” DTI responded to the allegations by countersuing Hyundai.

One of the allegations made in the DTI suit was that the automaker created “an illegal monopoly:” continued on page 34

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A new parts predicament.

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Diagnostically speaking, there is no substitute.

Porsche technology.

Porsche Genuine Service & Parts.

Contact one of these authorized dealers.

Porsche Bethesda 11990 Rockville Pike North Bethesda, MD 855-683-3144 Fax 301-945-4341 bethesda.porschedealer.com

Porsche Silver Spring 3141 Automobile Boulevard Silver Spring, MD 844-413-6929 Fax 301-890-3748 silverspring.porschedealer.com

Porsche of Arlington 3154 Jefferson Davis Highway Arlington, VA 703-684-8835 Fax 703-518-0467 arlington.porschedealer.com

Š 2019 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

30

April 2019

Euroclassics Porsche 11900 Midlothian Turnpike Midlothian, VA 804-794-3399 Fax 804-794-9771 euroclassics.porschedealer.com

Checkered Flag Porsche 2865 Virginia Beach Boulevard Virginia Beach, VA 757-687-3483 Fax 757-687-3490 checkered-flag.porschedealer.com

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Audi dealers strive to make you an Audi Genuine Parts fan •

Audi Parts Professionals are your subject matter experts on collision parts, replacement components and mechanical items.

•

Many Audi dealers offer technical service support hotline access that can reduce your repair times and help you meet an on-time promised delivery.

•

Installing Audi Genuine Parts contributes towards improved cycle time that makes both your customer and their insurance company happier.

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Regardless of the age of your customer’s Audi, Audi dealers have access to over 200,000 part numbers.

No other supplier comes close.

Helping you do business is our business. Order Audi Genuine Parts from these select dealers.

Audi Arlington 3200 Columbia Pike Alexandria, VA 22204 703.739.7490 Fax: 703.684.8420

Audi Bethesda 5206 River Road Bethesda, MD 20816 Parts Direct: 240.762.5636 Parts Fax: 301.718.1847 www.audibethesda.com

Rockville Audi 1125 Rockville Pike Rockville, MD 20852 Parts Direct: 301.296.2870 Parts Fax: 301.762.5055 www.rockville-audi.com

Audi Owings Mills 9804 Reisterstown Road Owings Mills, MD 21117 Parts: 877-411-6825 Parts Fax: 410-372-3380 www.audiowingsmills.com

Audi Annapolis 1833 West Street Annapolis, MD 21401 Parts Direct: 443.482.3280 Parts Fax: 443.482.3281 www.audiannapolis.com

Audi Chantilly 14839 Stonecroft Center Court Chantilly, VA 20151 703.956.2100 Fax: 703.956.2139 www.audichantilly.com

Audi Silver Spring 3151 Automobile Boulevard Silver Spring, MD 20904 844.413.6929 Fax: 301.890.3748 www.audisilverspringparts.com

Audi Virginia Beach 2865 Virginia Beach Boulevard Virginia Beach, VA 23452 Toll Free: 800.277.2122 Parts Direct: 757.687.3483 Fax: 757.687.3490 www.checkeredflag.com

April 2019

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Superior service starts with superior parts.

Rely on what Mazda drivers already know-Genuine Mazda parts extend a car's life.

Designed specifically for Mazda vehicles Get the right part the first time We're an accurate, trusted resource as close as your phone Give us the opportunity to serve you

Contact these Mazda dealers for all your parts needs: Brown’s Fairfax Mazda 10570 Lee Hwy. Fairfax, VA 22030 Toll Free: 800-234-8642 Phone: 703-385-3994 Fax: 703-591-5348

Nu Car Mazda 172 North Dupont Hwy. New Castle, DE 19720 Toll Free: 800-346-5283 Fax: 302-322-7135

Ourisman Mazda of Rockville 801 Rockville Pike Rockville, MD 20852 Parts Direct: 301-340-7668 Phone: 855-417-4511 Fax: 240-499-2488 e-mail: rockvilleparts@ourismanautomotive.com www.ourismanmazdaofrockville.com

Fitzgerald Mazda of Annapolis 1930 West Street Annapolis, MD 21401 Toll Free: 866-280-8022 Phone: 410-224-4636 Fax: 410-224-4264

Fitzgerald Mazda 114 Baughmans Lane Frederick, MD 21702 Toll Free: 800-545-4745 Fax 877-696-1841 E-mail parts@fitzmall.com www.fitzparts.com

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www.fitzmall.com

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COVER STORYcont’d from page 28 A Parts Predator?

Hyundai has engaged in predatory and/or anticompetitive conduct by, among other things, tying its sales of replacement parts for Hyundai automobiles to its vehicle warranty and extended vehicle warranty program...On information and belief, Hyundai has also engaged in predatory and/or anticompetitive conduct by, among other things, tying its sales of replacement parts for Hyundai automobiles to its dealership franchises for new vehicles. Upon information and belief, Hyundai is exploiting its monopoly power in the Hyundai vehicle market and the threat of not covering vehicle warranties and/or the threat of less favorable treatment or termination of existing commercial relationships regarding new vehicles to force its vehicle dealers to purchase the replacement parts for Hyundai automobiles from Hyundai’s exclusive US distributor.

Hyundai and DTI each filed a motion to have the other party’s suit dismissed. After both motions were denied, a federal trial was set for June 2020 to hear both cases.

This unfolding legal drama is of particular interest to Society of Collision Repair Specialists (SCRS) Executive Director Aaron Schulenburg.

“I think it certainly highlights concerns repairers have about defining a part as ‘OEM’ when the manufacturer doesn’t recognize it that way. I think the content of that case has a lot of bearing on [industry] conversations and should be paid close attention to.”

Sorting It Out With the Hyundai/DTI trial still over a year away, Schulenburg suggests that a way for the inter-industry to address the issue in the interim is to collectively return to the basics.

“I think the first step, before you start defining alternative variations, is defining what an OEM part is and being able to recognize it as an industry. Regardless of what state you work in, or what segment of the industry, we should all be able to point to a part and know what to call it. That should be driven by clear, easy titles and descriptions that create clarity for the consumer. I think we have to consider what a

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consumer might reasonably expect if told a part were OEM. I think we need to reasonably take into consideration the variables that get introduced when exploring the alternatives and how to communicate those in both the name and the definition. I think the vast majority of repairers who have communicated with me about this have been clear that they view an OEM part as a part that was made for or by the OEM, in the original packaging, comes from an authorized supplier and is warranted by the OEM.” He’s not alone in his thinking.

“Realistically, an OE part is a part that’s sold by a franchised Audi of America dealer and brought to market through the established logistical channels established by Audi of America, period. There is no such thing as ‘Alt OE,’” stresses Audi Collision Program Manager Mark Allen. “As far as we’re concerned, we have no ‘Alt OE,’ and there is only one source for OE part. That’s it. A part coming in from other markets or sources is not an OE part. It does not carry an OE warranty, and I think it’s awfully brash for someone to expect an OE to cover something that hasn’t gone through their approved franchised sales channel.”

Allen also makes it clear that the inherent differences between American and European vehicle specifications invalidate the use of nonAmerican OEM parts on American OEM vehicles.

“Those are grey-market parts. I wouldn’t cover a warranty on a grey-market car; why would I cover a warranty on a grey-market part?

Later this month, several industry participants will attempt to face the matter head-on during the Collision Industry Conference (CIC) Parts & Material Committee presentation in Nashville.

“The CIC Parts Definitions Committee effort is to establish unambiguous part type descriptions and definitions that the collision industry can adopt nationally,” explains Schulenburg, who currently co-chairs the group. “It is an ongoing discussion, and there will certainly be more to cover from the meetings in Nashville in April. I think what has been clear in the conversation is that there is not currently a uniform agreement on what parts are and what makes them OEM or not.

This becomes evident in the conversations with contrasting perspectives from repairers,

insurers, automakers and third-party resellers.

Because of this, I think it is important that repairers share their real-world experiences and their perspectives and that they be present in the conversations at events like the CIC meetings coming up.”

With a critical legal battle brewing and growing apprehension over terms that could potentially cloud the definition of true OEM parts, it appears that the upcoming CIC discussions this month and beyond will produce a fair amount of debate – and perhaps a few battle lines.

This story is far from over. H&D

Executive Director’s Thoughts

The “alt-OE” parts definition debate has been looming for some time, with many instances of attendees bringing up the disparity during the Open Mic at CIC and other industry events. The lack of clarity gives repairers no assistance in choosing the proper part for the job. There could certainly be places these parts are useful, but with too many unknown factors (including origin and composition), we certainly ask members to take caution.

This is also an area where cheap aftermarket parts could be falsely masquerading as OEM. - Jordan Hendler The

Get it right

History of the

Collision Repair Industry

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Contact us for all your parts needs: WALDORF FORD 2440 CRAIN HWY WALDORF, MD 20601 Phone: 301-843-3028 Fax: 301-843-0334 e-mail: parts@waldorfford.com waldorfford.com

JERRY'S FORD ALEXANDRIA 6510 LITTLE RIVER TURNPIKE ALEXANDRIA, VA 22312 Phone: 703-256-0638 Fax: 703-354-4834 e-mail: parts@jerrysford.com jerrysford.com

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Order your copy today. Click on the “Order Here” tab at: © 2018, Ford Motor Company

YesterWreck.com April 2019

35

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For Genuine Subaru Body Parts, contact these Authorized Subaru Dealers.

Wilkins Subaru 6913 Ritchie Hwy #2, Glen Burnie, MD 21061 410-689-8066 Fax: 410-689-8008 subparts@wilkinsautomotive.com www.wilkinssubaru.com

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April 2019

Fitzgerald Lakeforest Subaru 905 North Frederick Ave., Gaithersburg, MD 20879 Phone: 301-670-4881 Fax: 301-670-1595

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GENUINE NISSAN PARTS

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Contact these Nissan dealers for all your parts needs: Passport Nissan 5000 Auth Way Suitland, MD 20746 Phone: 301-423-6930 Fax: 301-423-2965

Sheehy Nissan of Manassas 9010 Liberia Ave Manassas, VA 20110 Toll Free: 800-969-4778 Local Direct: 703-361-0377 Fax: 703-361-5165 martinfisher@sheehy.com

Sheehy Nissan of White Marsh 5361 Nottingridge Rd. White Marsh, MD 21162 Parts: 443-270-9001 Parts Fax: 443-270-8993 wmparts@sheehy.com sheehynissanofwhitemarshparts.com

April 2019

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An association fostering the exchange of ideas and providing a voice and support for the collision repair professional.

Position Your Business as a Leader!

OFFICERS

PRESIDENT: Torchy Chandler torchy.chandler@gmail.com 410-309-2242

VICE PRESIDENT: Bill Hawkins hawkinswilliamjr@gmail.com 510-915-2283

SECRETARY: Phil Rice

TREASURER: Barbara Chase barbara@siskautobody.com 301-855-5525

phil@ricewoods.com 540-846-6617

BOARD OF DIRECTORS

PAST PRESIDENT: Mark Schaech Jr. markschaech@gmail.com 410-358-5155

Barry Dorn bdorn@dornsbodyandpaint.com 804-746-3928

Rodney Bolton rbolton@aacps.org 443-386-0066

Just like equipment and training, WMABA membership is not only a commitment to excellence, but also a valuable investment.

WMABA is recognized both regionally and nationally as the key forum for the exchange of ideas concerning the D.C., MD, VA and WV collision repair industry. It is the venue to discuss, learn about and impact evolving standards and policies in the technical, administrative and legislative fronts of our industry.

Shops and industry supporters can best develop themselves and their employees by actively engaging in the association and its activities.

Automotive collision repair facilities in Maryland, Virginia, West Virginia and Washington, D.C. who are willing to adopt WMABA’s Standards of Membership and offer a guarantee to their consumers are encouraged to engage their business as an active member of the association. For over 40 years, the WMABA membership of professional collision repair businesses and affiliates have committed to operating at a higher standard on behalf of their industry and their consumers. Over the years, WMABA has proudly represented the collision repair industry at hearings on Capitol Hill, in Annapolis, MD, and Richmond, VA as well as almost every national collision repair event. While WMABA has a rich history of dedicated men and women serving the local collision repair community, WMABA also boasts numerous past and current accomplished Board members who represent our membership at the national level.

WMABA offers current and dynamic discussion forums on topics facing collision repairers, technical information and educational seminars, opportunities to network and discuss pressing topics with leaders of the collision repair industry, an arbitration program that works with consumers to help resolve issues they might have, apprenticeship programs, legislative representation and the ability to receive and contribute to one of the nation’s leading collision repair magazines, Hammer & Dolly.

EXECUTIVE DIRECTOR: Jordan Hendler jordanhendler@wmaba.com 804-789-9649 Kevin Burt kevinburt@walkermillcollision.com 301-336-1140

Ben Gibson bgibson@richmondmarinecenter.com 804-355-8151

Don Beaver don.beaver3551@gmail.com 443-235-6668

Contact Executive Director Jordan Hendler to find out how WMABA can amplify YOUR voice in the collision repair industry.

Danny Szarka danny@dynamiccollisionservices.com 410-500-9200

Steven Krieps srkrieps@live.com 304-755-1146

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