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May 2019 Volume 13, No. 5 $5.95
www.wmaba.com
OFESSION PR EPAIRER AL R
WMABA at
20 2017 201
2019 Golf Outing Info
A Smaller, Closer World
www.grecopublishing.com
ED
U C AT I O N PROGRA M
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THEY’RE CALLED “ORIGINAL BMW PARTS” FOR GOOD REASON. FOR UNCOMPROMISING PRECISION AND INCOMPARABLE QUALITY, YOUR BMW CENTER IS YOUR ONE-STOP SHOP FOR EVERYTHING BMW. For Original BMW Parts, contact one of these authorized BMW centers: BMW of Annapolis 25 Old Mill Bottom Road Annapolis, MD 21409 410-349-2565 Fax:410-349-2586 mybmwofannapolis.com
Passport BMW 5000 Auth Way Marlow Heights, MD 20746 301-423-0733 Fax: 301-423-2717 passportbmw.com
BMW of Alexandria 499 South Pickett Street Alexandria,VA 22304 Direct: 703-684-5255 Fax: 703-647-1853 bmwofalexandria.com
Northwest BMW 9702 Reisterstown Rd Owings Mills, MD 21117 410-363-1461 Fax: 410-363-7749 northwestbmw.com
BMW of Silver Spring 3211 Automobile Blvd Silver Spring, MD 20904 866-737-8937 Direct: 301-890-3015 Fax: 301-890-3748 bmwofsilverspring.com
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Richmond BMW 8710 West Broad Street Richmond, VA 23294 800-237-0130 Direct: 804-527-6860 Fax: 804-965-6254 E-mail: tdailey@crownauto.com richmond-bmw.com BMW of Catonsville 6700 Baltimore National Pike Baltimore, MD 21228 855-996-2906 410-744-2000 Fax: 410-818-2600 bmwofcatonsville.com
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CONTENTS May 2019 ADVERTISERS’ INDEX Akzo Nobel . . . . . . . . . . . . . .IFC ATI . . . . . . . . . . . . . . . . . . . .33 Audi Group . . . . . . . . . . . . . .31 BASF . . . . . . . . . . . . . . . . . .7 Blue Ridge Color Compnay .26 BMW Group . . . . . . . . . . . . .4 Chesapeake Automotive Equipment . . . . . . . . . . . . . .34 Cowles Nissan . . . . . . . . . . .11 Crashmax Equipment . . . . .36
16 SHOPS RATE INSURERS:
Empire Auto Parts . . . . . . . .34 Fairfax Hyundai . . . . . . . . . .33
WMABA INSURANCE SURVEY RESULTS
Ford Group . . . . . . . . . . . . . .33
BY ALANA BONILLO Shops open up and reveal all.
GM Parts Group . . . . . . . . . .21 Honda Group . . . . . . . . . . . .14 Hyundai Group . . . . . . . . . . .20
NATIONAL FEATURE BY JOEL GAUSTEN 22
Jerry’s Ford . . . . . . . . . . . . .15
WMABA AT NORTHEAST® 2019
Koons Ford . . . . . . . . . . . . . .19
WMABA fills classrooms in the Garden State.
Malloy Hyundai . . . . . . . . . .3
OFESSION PR EPAIRER AL R
Mazda Group . . . . . . . . . . . .32
23 NAVIGATING THE CERTIFICATION MAZE
MINI Group . . . . . . . . . . . . . .27
ED
U C AT I O N PROGRA M
Mitsubishi Group . . . . . . . . .19
26 “COLLISION ADVICE” ON SCANNING, NEGOTIATIONS
Mopar Group . . . . . . . . . . . .37 Nissan Group . . . . . . . . . . . .37
A “REPAIRER TO REPAIRER” TALK ON STRUCTURAL WORK
Nucar . . . . . . . . . . . . . . . . . .9 O’Donnell Honda . . . . . . . . .35 Packer Norris Parts . . . . . . .IBC
IT’S TIME TO EVOLVE Porsche Group . . . . . . . . . . .29
30 BASF ON DATA AND ACCURACY
PPG . . . . . . . . . . . . . . . . . . .OBC Reliable Automotive Equipment . . . . . . . . . . . . . .24
DEPARTMENTS 8
Editor’s Message
Subaru Group . . . . . . . . . . .36
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JOEL GAUSTEN
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Executive Director’s Message JORDAN HENDLER
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WMABA Membership Application
What’s WMABA Up To?
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WMABA Sponsorship Page WMABA Board of Directors
Toyota Group . . . . . . . . . . . .25 VW Group . . . . . . . . . . . . . .13 Wheel Collision Center . . . .35
Stock Images © www.istockphoto.com
May 2019
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2019 GOLF OUTING MAY 23, 2019 Shotgun Start at 1:00pm LAKE PRESIDENTIAL GOLF CLUB 3151 Presidential Golf Dr. Upper Marlboro, MD 20774
SIGN UP TODAY AT wmaba.com/events/golf-outing/
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Let talent shine.
BASF’s Vision+ Educational Expertise provides tailored solutions to customers from a wide variety of V+ University and V+ Technical University courses. Offered at over 24 locations across North America, BASF is constantly developing new content in OEM training, eLearning and more to keep our customers first-class. BASF AUTOMOTIVE REFINISH COATINGS
™ basfrefinish.com
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Joel Gausten
EDITOR’S
(973) 600-9288 joel@grecopublishing.com
MESSAGE A SMALLER, CLOSER WORLD
A lot has changed in this industry since I wrote my first article about it way back in the fall of 2000. Back then, putting words together for a state collision repair organization largely meant representing an insular world. Associations back then mostly operated as individual planets, only occasionally discussing national events in favor of focusing on things happening within their own borders. That didn’t last long. The last decade or so has seen an array of inter-state activities and collaborations. The internet has helped this along in a big way, but the biggest contributing factor to this positive development is the fact that nobody in this business can grow and survive on their own. These days, events like the Collision Industry Conference (CIC) and the Open Board Meetings of the Society of Collision Repair Specialists (SCRS) showcase repairers from various states working together to address everything impacting their professional lives. The phrase “strength in numbers” has been said forever in the auto body community, but it’s never been more relevant than it is right now. A clear and deeply encouraging example of this trend is the ongoing partnership between WMABA and the Alliance of Automotive Service Providers of New Jersey (AASP/NJ) that resulted in the educational offerings at the recent NORTHEAST® Automotive Services Show in Secaucus, NJ. AASP/NJ provided the location and event, and WMABA delivered the classes – speaker after speaker sharing some of
WMABA OFFICERS PRESIDENT
VICE PRESIDENT
TREASURER SECRETARY
IMMEDIATE PAST PRESIDENT
Torchy Chandler torchy.chandler@gmail.com 410-309-2242 Bill Hawkins hawkinswilliamjr@gmail.com 510-915-2283 Barbara Chase barbara@siskautobody.com 301-855-5525 Phil Rice phil@ricewoods.com 540-846-6617 Mark Schaech, Jr. markschaech@gmail.com 410-358-5155
BOARD OF DIRECTORS
Don Beaver (donbeaver3551@gmail.com) 443-235-6668 Rodney Bolton (rbolton@aacps.org) 443-386-0066 Kevin Burt (kevinburt@walkermillcollision.com) 301-336-1140 Barry Dorn (bdorn@dornsbodyandpaint.com) 804-746-3928
Ben Gibson (bgibson@richmondmarinecenter.com) 804-355-8151 Steven Krieps (srkrieps@live.com) 304-755-1146 Danny Szarka (danny@dynamiccollisionservices.com) 410-500-9200
ADMINISTRATION
EXECUTIVE DIRECTOR Jordan Hendler (jordanhendler@wmaba.com) 804-789-9649 WMABA CORPORATE OFFICE P.O. Box 3157 • Mechanicsville, VA 23116
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the most impactful information any repairer could receive in 2019. Coverage of this incomparable weekend is featured throughout the pages that follow this message. If you rarely (if ever) venture out of state to learn more about your profession, then I hope this issue of Hammer & Dolly encourages you to get out there. Once you do, you’ll discover that the island you work on isn’t as lonely and frustrating as you thought it was. H&D
STAFF
PUBLISHER SALES DIRECTOR EDITORIAL DIRECTOR CREATIVE DIRECTOR EDITORIAL/CREATIVE COORDINATOR
OFFICE MANAGER
DESIGN ASSISTANT
Thomas Greco thomas@grecopublishing.com
Alicia Figurelli alicia@grecopublishing.com
Joel Gausten joel@grecopublishing.com
Lea Velocci lea@grecopublishing.com
Alana Bonillo alana@grecopublishing.com
Donna Greco donna@grecopublishing.com
Christopher Rizzi chris@grecopublishing.com
PUBLISHED BY TGP, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 973-667-6922 FAX 973-235-1963 Reproduction of any portions of this publication is specifically prohibited without written permission from the publisher. The opinions and ideas appearing in this magazine are not necessarily representations of TGP Inc. or of the Washington Metropolitan Auto Body Association (WMABA). Copyright © 2019 Thomas Greco Publishing, Inc.
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YOU tell us what and when and WE worry about how to get you the right parts when you need them.
How do we do it? • 80 wholesale professionals SERVING professionals • $6.2 million on-site inventory • 24-hour work schedule • Regional / national parts locating • Same night manufacturer deliveries • 24-hour return / credit process • Automated order delivery and tracking
But really, it's not about us...
IT'S ALL ABOUT YOU!
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EXECUTIVE DIRECTOR’S
MESSAGE COLLISION P.R.E.P. EDUCATION PACKS THE SECOND PUNCH AT NORTHEAST The second edition of Collision P.R.E.P. was again a wonderful experience full of insightful and informative presentations and material valued by each and every attendee. WMABA is proud to put this program together and offer it to the entire country – and especially in the East Coast, where our membership is the primary focus.
Jordan Hendler
(804) 789-9649 jordanhendler@wmaba.com
Working with the leadership of the Alliance of Automotive Service Providers of New Jersey (AASP/NJ) for the NORTHEAST® Automotive Services Show, WMABA focused yet again on bringing in the highest quality speakers and presentations. The panel on OEM certification was again the most crowded session, with many of the panelists new this year. It was moderated by standout repairers Barry Dorn of Dorn’s Body and Paint – also a WMABA Board member – and Ron Reichen of Precision Body and Paint, who engaged the panelists with repairer-driven questions from their own experiences. The tracks of education an individual could participate in varied, especially if multiple representatives of the shop could attend and catch even more! This was so that every person in a facility could learn content relevant to them. In future years, we hope to expand the offerings in this manner. We are so proud of the success of this program! Next year, we hope to have you join us for this not-to-be-missed education event! H&D
Check the WMABA website and newsletters for regular updates and reports from the Executive Director’s perspective.
JOIN ! TODAY
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Find more association updates at www.wmaba.com.
WHAT’S UP TO? WMABA MEMBERSHIP: THE UN-SECRET PLAYBOOK It’s always a good time to get involved in WMABA. If you’re reading this, your first benefit is already being realized: Staying up to date on the news in our area and beyond.
Get Your Team Jersey Supporting WMABA is an investment in the future of your business and your industry. By becoming a member, you are represented in all the places the Board or executive director go. Whether at a trade show like SEMA, assisting with the SCRS OEM Technology Summit regarding certified repairs or locally at the state capitol meeting legislators or testifying at a hearing, your interests and the interests of all repairers are at the forefront. Though repairers often feel competitive, the association is a place for camaraderie and community. Here, we’re all on the same team. Get Educated WMABA offers issue-specific, topic-driven education throughout the year. Participation in special events and local meetings, such as the Audi Training Center-hosted seminar and tour, offers your business the best in opportunities to advance your understanding of changes within our industry.
The Playbook The association is your resource for all things related to your business. Whether you have a question about current Labor Rate data, operations, customer interaction, insurer relationships, vendor products or national news, your association is the place to ask first. Through our relationships nationally, we can even take issues to the forefront of places such as the Society of Collision Repair Specialists, Collision Industry Conference or national contacts for insurers and vendors. Locally, we research governmental regulations and oversight to make sure the repair industry is protected from any negative legislation. Represented in both Virginia and Maryland, WMABA proposes and opposes recommended bills that come into the legislature during open session. Also, we work with consumer-related entities, government agencies and other related industry organizations to ensure that the voices of the repairer and their customer are heard. Many repairers take advantage of the knowledge and community the association has for navigating situations that arise. A simple phone call or email can circumvent many issues our members encounter.
Call the Game As a member, you decide your personal level of participation. Do you have interest in committees that address particular issues you feel passionately about? Would you want to be a Board member and assist in guiding the direction of the association? How about sitting on the sidelines so you can focus on your own business? All answers can be correct! While WMABA would like to encourage your spirit of volunteerism, it is solely up to you at what level you get involved. The minimum is getting your membership. This year can WIN with your commitment to the betterment of your business and your industry. Sign up today! H&D
OVER 40 YEARS NISSAN EXPERIENCE #1 WHOLESALE DEALER IN DISTRICT MULTIPLE DELIVERY DRIVERS Visit Us 14777 Jefferson Davis Highway Woodbridge, Virginia 22191 M-F 8am-7pm SAT 8am-5pm
Contact Us E-mail: parts@cowlesauto.com Phone Number: 703-497-3097 Fax Number: 703-490-4407 www.cowlesnissan.com
May 2019
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WMABA THANKS
YOU WMABA thanks their generous supporters of the
LEVEL 1
Corporate Sponsor Program for 2019!
We encourage YOUR SUPPORT of those who SUPPORT US! For more information about the sponsorship program, please contact Executive Director Jordan Hendler at (804) 789-9649 or email jordanhendler@wmaba.com
LEVEL 2 Certified Automotive Parts Association
www.wmaba.com
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FinishMaster • Mid-Atlantic Paint & Supply National Coatings and Supplies • WheelsOnsite
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Alexandria Volkswagen 107 West Glebe Rd. Alexandria, VA 22305 703-684-7007 Fax: 703-684-4138
Fitzgerald Volkswagen 114 Baughmans Lane Frederick, MD 21702 Toll Free: 800-545-4745 Fax: 877-696-1841
e-mail: parts@alexandriavw.com
e-mail: parts@fitzmall.com www.fitzparts.com
Karen Radley Volkswagen 14700 Jefferson Davis Hwy. Woodbridge, VA 22191 703-550-0205 Fax: 703-643-0081
King Volkswagen 979 North Frederick Ave. Gaithersburg, MD 20879 Parts Direct: 240-403-2300 Fax:240-403-2398 e-mail: parts@vwking.com www.vwking.com
Fitzgerald Volkswagen of Annapolis 34 Hudson Street Annapolis, MD 21401 Phone: 410-224-4636 Fax: 410-224-4264
Ourisman Volkswagen of Rockville 801 Rockville Pike Rockville, MD 20852 Parts Direct: 301-340-7668 Toll Free: 855-417-4511 Fax: 240-499-2488
www.fitzmall.com
e-mail: rockvilleparts@ourismanautomotive.com www.ourismanvolkswagenofrockville.com
Ourisman Volkswagen of Laurel 3371 Ft. Meade Rd. Laurel, MD 20724 Phone: 301-498-6050 Fax: 301-498-0157 www.laurelvolkswagen.com
Ourisman Volkswagen of Bethesda 5415 Butler Road Bethesda,MD 20816 301-652-2452 Fax: 301-652-2589 e-mail: vwwholesale@ourisman.co
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It Takes Genuine Honda Collision Repair Parts To Achieve a Genuine Honda Fit. Honda collision repair parts are engineered and manufactured to Honda standards. In the collision-repair business, time is money, and you can’t waste time on parts that almost fit properly. Use Genuine Honda replacement parts. Your reputation depends on it. For Genuine Honda parts, contact these Authorized Honda dealers. Ourisman Honda 3371 Ft. Meade Rd. Laurel, MD 20724 Direct: 301-498-6050 Fax: 301-498-0157 www.laurelhonda.com
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Miller Honda 3985 Valley Pike Winchester, VA 22602 Direct: 800-296-5020 Direct Local: 540-868-9916 Fax: 540-869-1074 E-mail: bmorgan@drivemiller.com
May 2019
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Your one-stop shop for all genuine Ford parts!
DON’T BE FOOLED BY COUNTERFEIT PARTS,
Call JERRY’S FORD WHOLESALE PARTS DIVISION for all your genuine Ford parts needs! 8 delivery vehicles ready to service your parts needs!
Parts Hotline: (703) 256-0638 24 Hour Parts Fax: (703) 354-4834 or email orders to parts@jerrysford.com
JERRY’S FORD SALES INC.
May 2019
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COVER
Facilities have their say.
STORY BY ALANA BONILLO
SHOPS RATE
INSURERS: WMABA Insurance Survey Results
An informed consumer is a safer customer. Following through on a strong commitment to offering consumer-driven resources, tools and information to its collision repair membership, WMABA kicked off 2019 by launching an Insurance Survey that allowed repairers to rate insurers on market conduct. The results gathered rate insurers on their communicating and handling of claims, knowledge of repair processes, payment for OEM-related repairs and more. “The most important thing is that this is just for information purposes only; it can be used, or not,” explains WMABA Executive Director Jordan Hendler. “We surveyed our entire membership region, but we also opened it to anyone of any area. Some of the other state affiliates did provide the survey to their members. We didn’t have enough responses to be statistically valid, but we hope to in the future. It’s just to start a discussion and get people thinking.” Repairers were asked to give 22 insurers a score of 1 to 5, with 1 the lowest and 5 the highest. Erie Auto Insurance received the best rating in all areas except payment for proper procedures and knowledge-base, where Amica came out ahead. (Amica rated second in all other categories.) Shops gave their lowest scores to National General Insurance in all five categories, with MAPFRE
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OVERALL FAIRNESS
SHOP RELATIONS - CLAIMS HANDLING
Several respondents offered written comments when sending back this Survey. Here are some highlights: “GEICO and Progressive are allowing for low-end aftermarket parts regardless of the age or the value of the car.”
“I’ve waited a week to have an appraiser from State Farm out for supplemental damages. They’re telling the customer they could avoid delays by taking it to one of their shops.” “Insurance companies do not know the correct way to fix vehicles. Most of the adjusters are right out of college. They know how to use a computer, but they’ve never worked on cars. They never fix cars to OEM procedures and
jeopardize the safety of the insureds and their families.”
“It’s really questionable to pretend that any of these insurance companies care about anything other than their bottom-line profits. There is a concerted attempt to delay and deny claims to the detriment of the consumer and the liability of the shop. Unfortunately, most shops play along out of fear and a complete lack of business acumen. Knowledge of the law is sadly lacking. This industry is in a sad state, and that starts and ends with the shops. Their behavior is playing to the insurance
company like they work for them instead of the real customer.”
“The insurance industry as a whole should put vehicle safety before profits. Unfortunately, they price their policies to attract and retain customers without regard for the changing repair procedures required by today’s highly advanced vehicles. They consistently base reimbursement payments off of what they can get shops to do for free or not. They do this without regard for what the OEM dictates.”
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COVER STORY
North America, GEICO/Berkshire Hathaway, Allstate and Liberty Mutual also ranking near the bottom in each category. Although a handful of repairers offered negative comments on State Farm, the carrier stayed above water in most categories, ranking third in the handling claims process, fourth in knowledge-base and fourth in payment for proper procedures. Many respondents used the comments section to opine that some insurers are most concerned with their own bottom line profit, will disregard what OEMs dictate or will commonly state they won’t pay for particular procedures. “The overall results are not really surprising, because there are a lot of discussions with our members about marketplace issues that arise,” Hendler observes. “I will say the positive responses for the top two or three insurers did confirm some of what we hear. Several negative responses are also in line with the complaints we’ve been getting.” The association has regularly conducted Labor Rate Surveys in the past (and plans to do so bi-annually), but this insurer-focused undertaking was a first. Hendler hopes distributing these findings will shed light on potential commonalities in markets outside of the WMABA region. “Many repairers feel as though their opinions of insurance companies don’t matter, but they certainly do here at WMABA. We work with many national contacts, and being able to show them what’s happening in a meaningful way is beneficial for all. I know that some insurance companies think a process or tactic is mutually beneficial when it isn’t, and repairers usually only complain to others and not in direct response. When there’s open dialog, there is more chance for improvement on both sides. We just want to help raise the awareness and professionalism of our collective industry, and this can be one useable aspect of that. Celebrating those who do well shows that we do appreciate the carriers who try to do the right thing.” H&D This survey is not considered statistically valid and is for informational purposes only. WMABA hopes future participation increases to show more relevant market data that is statistically valid.
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INSURER PAYMENT FOR PROPER PROCEDURES
INSURER KNOWLEDGE-BASE
CUSTOMER EXPERIENCE
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Conquest your Mitsubishi parts needs!
Mitsubishi now o ers Genuine OEM parts through our new “Opt-OE” parts program at discounted prices. See Mitsubishi’s Ultra-Conquest parts and prices in the Optional OEM Suppliers category of popular collision estimating systems. Ultra-Conquest Collision Parts Program Highlights: • Discounted prices on quality new and unblemished OEM parts • Automated price and part selection in collision estimating systems • High parts availability • Delivery to most major U.S. cities within 24 hours
• Available through all participating Northeastern area Mitsubishi dealers • Includes the majority of key collision components for select popular models • We can meet or beat aftermarket prices!
To nd out more about Ultra-Conquest pricing contact your local Mitsubishi dealer.
For Genuine Mitsubishi parts, contact these authorized Mitsubishi Dealers. Fitzgerald Mitsubishi 1930 West Street Annapolis, MD 21401 Direct: 410-224-4636 Fax: 410-224-4264 E-mail: adamsf@ tzmall.com
Younger Mitsubishi 1945 Dual Highway Hagerstown, MD 21740 Direct: 800-296-1190 Fax: 301-733-5465 www.youngermitsubishi.com
Jerry’s Mitsubishi 1906 E. Joppa Road Baltimore, MD 21234 Toll Free: 844-817-9406 Local: 443-219-2728 Fax: 443-403-1419 mitsubishiparts@jerrymitsubishi.com www.jerrysmitsubishi.com
Buy Genuine Mitsubishi Parts and get the perfect t at the perfect price. 10% off on all parts orders when you mention this ad.
May 2019
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Unsurpassed Quality. Genuine Hyundai Parts. HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer. Fairfax Hyundai 10925 Fairfax Blvd. Fairfax, VA 22030 Phone: 703-273-5188 FAX: 703-352-3115 E-mail: parts@fairfaxhyundaiinc.com
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Fitzgerald Lakeforest Hyundai 905 North Frederick Ave. Gaithersburg, MD 20879 Phone: 301-670-4881 Fax: 301-670-1595
Malloy Hyundai 1880 Opitz Blvd. Woodbridge, VA 22191 Parts Direct: 703-490-8263 Fax: 703-490-3864 E-mail: hmkparts@aol.com
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KEEP IT GENUINE
INSIST ON GENUINE GM PARTS
We stand behind our product, providing collision repair professionals and vehicle owners peace-of-mind and confidence. Contact these Genuine GM Parts dealers for all your parts needs: NU CAR CHEVROLET 172 North Dupont Highway New Castle, DE 19720 Phone: 800-633-6606 Fax: 800-346-5285 e-mail: parts@nucar.com www.nucar.com
OURISMAN CHEVROLET 4400 Branch Avenue Temple Hills, MD 20748 Phone: 301-899-6990 Fax: 301-899-9375 www.ourismanchevrolet.com
RADLEY CHEVROLET 3670 Jefferson Davis Highway Fredericksburg, VA 22408 Phone: 800-355-8202 Direct: 540-898-0055 Fax: 540-891-2074 www.radleychevrolet.com
OURISMAN CHEVROLET OF ROCKVILLE 807 Rockville Pike Rockville, MD 20852 Toll Free: 800-345-4640 Direct: 301-424-5332 Fax: 301-294-6381 www.rockvillechevrolet.com
May 2019
JERRY’S CHEVROLET 1940 E. Joppa Road Baltimore, MD 21234 Toll Free: 844-817-9405 Local: 443-219-3339 Fax: 443-403-0803 chevyparts@jerryschevrolet.com www.jerryschevrolet.com
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NATIONAL
FEATURE
BY JOEL GAUSTEN
or the second year, the Washington
Metropolitan Auto Body Association
F
(WMABA) partnered with AASP/NJ to
present the Collision Professional Repairer
Education Program (Collision P.R.E.P.).
WMABA at
The following session recaps are based on
a few of the many courses offered during the
weekend as part of the education program. Most
of the speakers are industry experts, who came
A Look Back
On March 15-17, thousands gathered at the Meadowlands Exposition Center in Secaucus, NJ for the 42nd Annual NORTHEASTÂŽ Automotive Services Show. Hosted by the Alliance of Automotive Service Providers of New Jersey (AASP/NJ), the three-day event drew the largest crowd and featured the most extensive slate of educational/training opportunities in NORTHEAST history. OFESSION PR EPAIRER AL R
ED
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WMABA Executive Director Jordan Hendler with Collision P.R.E.P. staff members Lizzy Greve, Lauren Spanogle and Brandon Reese
from all over the country to present their
knowledge. As you will see, the expertise given
was of the highest caliber.
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Raising the bar for education.
Navigating the Certification Maze
Co-moderated by Barry Dorn (Dorn’s Body & Paint; Mechanicsville, VA) and Ron Reichen (Precision Body & Paint; Beaverton, OR), the “OEM Repair Panel: The Changing Landscape in Certified Repair, and Understanding the OEM Repair Procedures” at NORTHEAST® 2019 tackled certifications and procedures with panelists Leigh Guarnieri (American Honda Motor Co.), Aaron Clark (Assured Performance Network), Rick Miller (Wadsworth International), Mark Allen (Audi of America), Ken Park (Volvo) and Dave Gruskos (Reliable Automotive Equipment). The lengthy discussion took a deep and honest look inside the realities and demands facing facilities that want to step up and take advantage of OEM-promoted work. Gruskos made it clear that there is no such thing as a one-size-fits-all approach to equipping a shop to serve multiple manufacturers. “The equipment for the different programs is very specific. There is no magical item that can keep everybody happy. The car companies do a tremendous amount of testing on a piece of equipment before it’s approved, and the specifics of that piece are not going to change. Prior to ever thinking of getting certified, get a copy of the list directly from the car company. If there are any questions, bring it up with the program lead.” Park noted that Volvo will soon be restricting “anything that is boron or aluminum” to its certified collision centers alone, adding that this and other programs are demanding more from the auto body community than it could have ever imagined just a few years ago. “The time of playing games with fixing these cars is gone. The future of the industry is elite.” Of course, equipment is only as good as the people using it. Clark cautioned that owners need to be mindful of who in the shop is receiving the training under the certification banner. “There’s certainly no question that there’s a huge hole out there in a lot of shops where they just haven’t put the training to the individuals who need that training specifically. That’s what I think concerns me. Even though the training
Clockwise from top left: Leigh Guarnieri, Barry Dorn, Dave Gruskos, Mark Allen, Rick Miller, Aaron Clark, and Ken Park. may exist within an organization, it’s not [going to] the person who actually needs to apply [it] to repair the vehicle.” As for the future, Allen suggested that shops that truly want to survive need to look at growing technologies that will soon completely reshape the industry. “How equipped and ready are you for electronic vehicles? Know they’re coming. There’s something else to think about.” Above all, Reichen urged attendees to not let fear of the unfamiliar prevent them from embracing new opportunities for work. “If you cannot find an OE repair procedure, [go to] oem1stop.com and reach out to these gentlemen [on the panel]. They’re not untouchable; don’t hesitate to reach out to them.” Coverage continues on page 26
Seminar rooms were packed for WMABA’s Collision P.R.E.P. courses. May 2019
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RAE is North America’s premier supplier of OE certified repair equipment. Our OE approved systems and products are the “preferred choice” for use in collision repair because the system or products have already been prescreened by the car manufacturer.
PHONE: 732-495-7900 FAX: 732-495-7904 E-MAIL: bill@rae1.com www.raeservice.com VISIT US ON FACEBOOK www.facebook.com/ReliableAutomotiveEquipment
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WHY GENUINE PARTS? It’s the Right Thing to Do
You lose money when aftermarket parts don’t fit. Toyota Dealers are your best source for Genuine Toyota Parts. All it takes is one call. For Toyota Genuine Parts please call one of these authorized local Toyota Dealers: Antwerpen Toyota 12420 Auto Drive Clarksville, MD 21029 Phone: 410-988-9272 Fax: 443-539-4022 darnold@antwerpenauto.com
Younger Toyota 1935 Dual Highway Hagerstown, MD 21740 Phone: 800-296-1190 Fax: 301-733-5465 dthompson@youngertoyota.com
Koons Toyota Annapolis 1107 West Street Annapolis,MD 21401 Phone:(800)262-3330 Fax:(410)280-6361 roy.easter@koons.com
ToyotaPartsAndService.com May 2019
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NATIONAL FEATURE continued from page 23 “Collision Advice” on Scanning, Better Negotiations
How important is pre- and post-repair scanning to today’s collision repair industry? Consider that an average Lexus has 100 million lines of code – roughly seven times the amount found in a Boeing 787 plane! This and other realities prompted industry speaker and former WMABA Board member Mike Anderson (Collision Advice) to travel to NORTHEAST® 2019 to give the firstever presentation of his new course, “Scanning Best Practices.” Anderson delved into topics including how to overcome common insurer objections, key search terms to use in OEM repair procedures, differences between OEM and aftermarket scan tools, available industry resources and what the future will hold for telematics. Although shops and insurers struggle to reach common ground on scanning, Anderson stressed that there is no reason good enough to avoid performing this increasingly critical procedure. “I am of the belief, based on my experience, that it is absolutely impossible to write an accurate damage analysis on a vehicle without doing a pre-repair scan. We’re working on highly complex devices. That’s what has led the OEMs to come out with position statements and documentation in regard to pre- and post-repair scanning.”
A “Repairer to Repairer” Look at Structural Work
“You have to start thinking about [auto body work] from an engineering point of view and not so much a repairer’s point of view.” This statement was at the heart of North K. Michael Bradshaw Carolina-based shop owner K. Michael Bradshaw’s “Repairer to Repairer: Realities of Structural Repair and Tooling” presentation at NORTHEAST 2019. One of this year’s most anticipated Collision P.R.E.P. events, the Saturday evening talk examined the whys and hows behind properly identifying structural components and associated not-included repair operations, with special attention given to ways that technicians could more accurately utilize advanced equipment, materials and techniques to improve their bottom line. With proper structural repairs serving a vital role in preserving occupant safety, Bradshaw noted that today’s vehicles are designed with load paths and crush zones to transfer energy around vehicle passengers to better prevent injuries in a collision. Additionally, the front bodies of modern vehicles are largely designed to aid in the energy-absorption process.
It’s Time to Evolve
The auto body world will never stop changing. The shops that will meet the challenges of the collision marketplace of the 21st century are those that will be able to become agile in every aspect of their business. With this in mind, Lee Rush of Sherwin-Williams presented “Evolution, Not Revolution: Agile Re-Manufacturing,” a special Collision P.R.E.P. seminar at NORTHEAST 2019. The Sunday class provided attendees with some of the concepts and tools necessary to implement agile processes without causing disruption to their business, develop a practical process for that business, produce predictable and consistent workflow, reduce delays, improve production and improve customer and employee satisfaction. In Rush’s mind, one of the biggest changes to impact the industry in recent times is the need to adapt a realistic approach to the Lean mindset on the shop floor. “The main reason why the collision repair industry doesn’t fit well within Lean, Lean manufacturing and the Lean-thinking concept is because we’re a low-volume, high-variable business. Those concepts work really well on a manufacturing line – with 1,000 units a day – but they’re low-variable. In our business, everything we do has variation in it. Every vehicle is hit with a
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May 2019
What are shops across America charging and receiving to perform scans? Through the quarterly “Who Pays for What?” nationwide industry surveys conducted by Collision Advice in conjunction with John Yoswick of CRASH Network, Anderson revealed that shops’ rates for these services are “across the board,” causing a lack of consistency out in the field. “In my conversations with insurers, most of Mike Anderson them do not have a problem paying for scans... They want to pay what’s fair and reasonable. Some people are charging a halfhour body [rate] or a half-hour [mechanical rate]; others are charging an hour. This creates a problem in the workplace while we’re trying to get paid from an insurer.” Later at NORTHEAST, Anderson presented “Write it Right, with Life Nuggets to Live By,” a discussion detailing (among other things) rules for more successful negotiations and tools (including the Database Enhancement Gateway [DEG], EstimateScrubber and the Society of Collision Repair Specialists’ Guide to Complete Repair Planning) that enable shops to better capture not-included items. “Ten years ago, most people in this industry didn’t really know that. People’s knowledge level as to why that’s so important is a lot higher now. It’s important to understand [these things] so we can understand how the decisions we make as repairers can impact the safety of the vehicle. Modernday structure repairs require mass tools, advanced equipment, a lot of training, a lot of research and an overall understanding of how that works in conjunction with one another so we can put the vehicle back as close as humanly possible to pre-accident condition per the manufacturer repair guidelines.” As shops work to keep up with all the changes occurring around them, he recommends that they think very hard about the equipment and procedural requirements of working on certain vehicles – and when it makes sense to turn down a job. “We’ve got something like 28 different certifications at our shop, and there are cars that we can’t work on…I think in this industry, there are a lot of shops that are too prideful to tell a customer, ‘We’re not equipped to be working on your car; we shouldn’t be working on it.’ Whatever money or potential profit you’re going to make on taking in a vehicle you don’t have the equipment to work on is not worth the liability you expose yourself to in the long run.” different severity…I don’t know if there’s another industry that exists in North America that has a higher degree of variation than the collision industry.” Of course, advanced driver-assistance systems Paul Stern Lee Rush (ADAS), steering angle sensors and other advanced safety-related technologies are among the advancements driving the future. Paul Stern of LiftNow Automotive Equipment explored these topics and more during “Safety System Alignment: A New Focus on Body Shop Profitability.” The presentation went deep into the profitability that body shops can enjoy from participating and specializing in these new industry trends as well as how to navigate challenging insurance company dynamics to get paid for their services. There was no better time for this conversation to take place. According to Stern, there were about 236 million vehicles on the road in 2015, with “just shy of 15 million of them [being] 2015 models.” He added that “about 70 percent of 2015 vehicles [included] steering angle sensors that require some sort of safety system reset.” Coverage continues on page 30
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MAINTAIN AN INFINITE INVENTORY OF ORIGINAL MINI PARTS.
At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability. Original MINI parts assure an absolute perfect fit and function.
For Original MINI parts, contact any of these authorized MINI dealers. MINI of Annapolis 25 Old Mill Bottom Road Annapolis, MD 21409 410-349-2565 fax: 410-349-2586
Crown MINI 8710 West Broad Street Richmond, VA 23294 804-527-6860 fax: 804-965-6254
MINI of Alexandria 5990 Duke Street Alexandria, VA 22304 703-461-6250 fax: 703-751-0595
MINI of Montgomery County 820 Russell Avenue Gaithersburg, MD 20879 Parts: 240-238-1204 Parts fax: 240-238-1493
MYMINIANNAPOLIS.COM
MINIOFALEXANDRIA.COM
CROWNMINI.COM
MINIOFMONTGOMERYCOUNTY.COM
© 2019 MINI USA, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.
May 2019
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SIMPLY BRILLIANT
OUR BEST BASECOAT EVER #SWrefinishsolutions sherwin-automotive.com/ultra9k
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Diagnostically speaking, there is no substitute. Porsche technology. Porsche Genuine Service & Parts. Contact one of these authorized dealers. Porsche Bethesda 11990 Rockville Pike North Bethesda, MD 855-683-3144 Fax 301-945-4341 bethesda.porschedealer.com
Porsche Silver Spring 3141 Automobile Boulevard Silver Spring, MD 844-413-6929 Fax 301-890-3748 silverspring.porschedealer.com
Porsche of Arlington 3154 Jefferson Davis Highway Arlington, VA 703-684-8835 Fax 703-518-0467 arlington.porschedealer.com
Euroclassics Porsche 11900 Midlothian Turnpike Midlothian, VA 804-794-3399 Fax 804-794-9771 euroclassics.porschedealer.com
Checkered Flag Porsche 2865 Virginia Beach Boulevard Virginia Beach, VA 757-687-3483 Fax 757-687-3490 checkered-flag.porschedealer.com
Š 2019 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.
May 2019
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NATIONAL FEATURE continued from page 26 “Of all the amazing classes offered, many were standouts, including Mike
Anderson of Collision Advice’s new ‘Scanning Best Practices’ class, the OEM Repair Panel
and the first-time ‘Repairer to Repairer: Realities of Structural Repair and Tooling’
discussion that was presented by Michael Bradshaw from K&M Collision [Hickory, NC],”
shares WMABA Executive Director Jordan Hendler. “For the OEM Repair Panel, ‘The Changing Landscape in Certified Repair, and Understanding the OEM Repair Procedures,’ we had a lot of shops exiting saying they had a firmer grasp of expectations from the OEMs and the programs they administrate. It’s certainly a very hot topic for all the right reasons. The most important thing is that every class was a hit; all our speakers did a dynamite job and gave relevant and timely information.” After attending NORTHEAST for the first time in 2018, WMABA Board member Steve Krieps and his daughter Myah again made the trip up to take in the festivities. His attendance throughout the weekend was in line with his commitment to getting as much insight into his profession as possible. “I enjoy getting around, getting to meet people from the industry and hearing about the new things that are coming along. Unless you’re involved, you really don’t hear about the new stuff until it’s too late.” This year, Krieps made a point to take in any Collision P.R.E.P. course pertaining to scanning, advanced driver-assistance systems (ADAS) and proper documentation. In his mind, succeeding in these areas means protecting his shop as much as it means providing a safe repair for his customers. “The business aspects, while very important, may seem like a moot point if you don’t have your ducks in a row.” Longtime WMABA member Peter Kelyman (Wheaton Auto Body; Wheaton, MD)
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May 2019
BASF on Data and Accuracy
In addition to supporting NORTHEAST® as a Platinum Show Sponsor, BASF provided two of the most informative and well-received Collision P.R.E.P. presentations at this year’s event. BASF Vision+ Program Manager Craig John Shoemaker Seelinger presided over “Business Data, Knowing Your Craig Seelinger Unknowns,” a Friday afternoon seminar devoted to the importance of shops compiling and implementing the most accurate data possible. He explained how seemingly simple inconsistencies – like having “State Farm” and “ST Farm” or “Chevrolet” and “Chevy” in a shop’s files – could wreak havoc on the business’ ability to properly track its successes and problem areas. “False, inaccurate data will give you false, inaccurate analysis. If you want to lie to your management system – and print reports and look at trends – you’ll get lies right back. It’ll tell you exactly what you put in it. It’s best to be honest. If things aren’t good, wouldn’t you rather know that than paint this picture of, ‘Oh, everything is fine; look at our numbers’?” During “Damage Assessment Documentation: Key Steps for Maximum Reimbursement,” BASF Business Development Manager John Shoemaker provided step-by-step documentation tips to gain maximum reimbursement on scanning, associated/related damage, measuring and structure repair time, adhesives and corrosion protection, mechanical repairs, interior paint, tire documentation requirements and various refinish operations. Naturally, he cited accuracy as the biggest key to being properly paid in today’s industry. “A lot of times, when we send an estimate up, we send up more questions than we send answers. We’ll put a manual line item in there and not really explain what it is...If it’s an insurer that’s going to pay the bill, most of those times, those people have to explain it to somebody else. If they can’t explain it, then it’s probably forgotten and disallowed.”
attended NORTHEAST for the first time this year due to the association’s efforts to better educate and equip shops in his region. “I wanted to support Jordan and WMABA and participate in [the show] since they were going through the effort of doing it. I had never been to any of these shows before, so I wanted to see how it was and experience it.” In addition to noting the convenience of several hotels being located within walking distance of the Meadowlands Exposition Center, Kelyman was quick to praise the value he received from attending Anderson’s
Danny Gredinberg
new scanning course, the website marketing/design discussion by Brent Betts of AP Digital (“Expand Your Customer Base – Reach More Online Collision Repair Customers”) and the informative “Estimate Toolbox: Using FREE Resources to Complete an Accurate Vehicle Damage Repair Plan” presentation by Danny Gredinberg of the Database Enhancement Gateway (degweb.org). Kevin Marvin, body shop manager at Criswell Collision in Annapolis, was so inspired after attending the 2018 show on his own that he brought along his body shop director and a service writer this time around. Like many, he was impressed by Anderson’s talk on scanning, adding that he found tremendous value in the interactive chat led by Chuck Olsen of AirPro Diagnostics (“Scanning and Calibration – Getting it Right for Successful ADAS Diagnostics”). By the following Monday, Marvin and his team were
continued on page 34
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Audi dealers strive to make you an Audi Genuine Parts fan •
Audi Parts Professionals are your subject matter experts on collision parts, replacement components and mechanical items.
•
Many Audi dealers offer technical service support hotline access that can reduce your repair times and help you meet an on-time promised delivery.
•
Installing Audi Genuine Parts contributes towards improved cycle time that makes both your customer and their insurance company happier.
•
Regardless of the age of your customer’s Audi, Audi dealers have access to over 200,000 part numbers. No other supplier comes close.
Helping you do business is our business. Order Audi Genuine Parts from these select dealers. Audi Arlington 3200 Columbia Pike Alexandria, VA 22204 703.739.7490 Fax: 703.684.8420
Audi Bethesda 5206 River Road Bethesda, MD 20816 Parts Direct: 240.762.5636 Parts Fax: 301.718.1847 www.audibethesda.com
Rockville Audi 1125 Rockville Pike Rockville, MD 20852 Parts Direct: 301.296.2870 Parts Fax: 301.762.5055 www.rockville-audi.com
Audi Owings Mills 9804 Reisterstown Road Owings Mills, MD 21117 Parts: 877-411-6825 Parts Fax: 410-372-3380 www.audiowingsmills.com
Audi Annapolis 1833 West Street Annapolis, MD 21401 Parts Direct: 443.482.3280 Parts Fax: 443.482.3281 www.audiannapolis.com
Audi Chantilly 14839 Stonecroft Center Court Chantilly, VA 20151 703.956.2100 Fax: 703.956.2139 www.audichantilly.com
Audi Silver Spring 3151 Automobile Boulevard Silver Spring, MD 20904 844.413.6929 Fax: 301.890.3748 www.audisilverspringparts.com
Audi Virginia Beach 2865 Virginia Beach Boulevard Virginia Beach, VA 23452 Toll Free: 800.277.2122 Parts Direct: 757.687.3483 Fax: 757.687.3490 www.checkeredflag.com
May 2019
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Superior service starts with superior parts. Rely on what Mazda drivers already know-Genuine Mazda parts extend a car's life. Designed specifically for Mazda vehicles Get the right part the first time We're an accurate, trusted resource as close as your phone Give us the opportunity to serve you
Contact these Mazda dealers for all your parts needs: Brown’s Fairfax Mazda 10570 Lee Hwy. Fairfax, VA 22030 Toll Free: 800-234-8642 Phone: 703-385-3994 Fax: 703-591-5348
Nu Car Mazda 172 North Dupont Hwy. New Castle, DE 19720 Toll Free: 800-346-5283 Fax: 302-322-7135
Ourisman Mazda of Rockville 801 Rockville Pike Rockville, MD 20852 Parts Direct: 301-340-7668 Phone: 855-417-4511 Fax: 240-499-2488 e-mail: rockvilleparts@ourismanautomotive.com www.ourismanmazdaofrockville.com
Fitzgerald Mazda of Annapolis 1930 West Street Annapolis, MD 21401 Toll Free: 866-280-8022 Phone: 410-224-4636 Fax: 410-224-4264
Fitzgerald Mazda 114 Baughmans Lane Frederick, MD 21702 Toll Free: 800-545-4745 Fax 877-696-1841 E-mail parts@fitzmall.com www.fitzparts.com
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www.fitzmall.com
May 2019
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Auto Body/Auto Repair Approved Impound Lot Boonsboro, MD
Get it right from the source.
Ford and Lincoln Mercury dealers are the one-stop source for all of your collision repair needs. When you need fascias, grilles, headlamps, wheels or any other Ford Motor Company Genuine Part, call your local wholesaling dealership. They’re a great souce for technical and repair information as well. Using Genuine Parts can help your body shop reduce cycle time, improve relationships with insurance companies and satisfy customers. So get everything you need in just one call to your one-stop collision repair resource – your local Ford or Lincoln Mercury Dealership.
Contact us for all your parts needs:
• Owner Financing Available, Great Terms • Spray Booth, Frame and Alignment Equipment, Lift, etc. • All Major Equipment Included For more information Contact Listing Agent Bud Layman at 301-992-7801 or Remax Achievers office at 301-739-4800
WALDORF FORD 2440 CRAIN HWY WALDORF, MD 20601 Phone: 301-843-3028 Fax: 301-843-0334 e-mail: parts@waldorfford.com waldorfford.com
JERRY'S FORD ALEXANDRIA 6510 LITTLE RIVER TURNPIKE ALEXANDRIA, VA 22312 Phone: 703-256-0638 Fax: 703-354-4834 e-mail: parts@jerrysford.com jerrysford.com
© 2018, Ford Motor Company
May 2019
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NATIONAL FEATURE continued from page 30
already implementing lessons learned at
the show into their daily operations. “Greg, our director, is a little
ambitious – he wants to send everybody next year! It seems like the show has become the new NACE – from the vendors to the education. It’s also
convenient being on the East Coast. It makes it a worthwhile trip not to be missed.” Dave Gruskos (Reliable Automotive Equipment) presented “OEM Repair Methods and Advanced Technologies,” which dove into the many advances in materials and technology that shops face in today’s marketplace. The discussion focused on current and future trends, OEM repair methods and evolutions in related education and training. Veteran NORTHEAST presenter Frank Terlep (asTech) returned for “Automotive Industry Disruption: Will Your Business be a Winner?” The intriguing course explored OEM manufacturers’ move towards a “mobility model” focusing on data warehousing, autonomous vehicles, subscription services and technology integrators. Terlep’s talk aimed to better prepare attendees to survive and thrive within the “mass disruption” of this and other industry developments. The increasingly hot topic of KPIs and “severity” was tackled by AkzoNobel’s Charlie Whitaker during “You Schedule How?” Shop personnel who attended this Sunday afternoon course left with a better understanding of insurer metrics and the parts of “severity” that are truly under their control. During “Building the Bulletproof File: Documentation for Repair and Reducing Liabilities,” Mark Olson of VECO Experts offered insight into avoiding liability by showing attendees how to make a
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Dave Gruskos
“bulletproof file” that includes all necessary documentation. He also discussed how shops could improve their processes and culture over time and stressed the importance of OEM procedures. Hendler is excited by the possibility of having WMABA and AASP/NJ collaborate on other educational initiatives down the road. “WMABA is proud to work with AASP/NJ when it comes to presenting the education at NORTHEAST. This is a unified effort to bring the best there is from around the country, and I think we’re
doing a great job together. The education available, along with a trade show to talk to vendors, is a powerful combination. We’ve received some feedback that will help us get even better and continue to keep pace with advancements in technology, vehicle repair processes and
the industry itself.” AASP/NJ is already hard at work planning for NORTHEAST 2020, scheduled for March 20-22, 2020 at the Meadowlands Exposition Center. Visit aaspnjnortheast.com for updates on next year’s event as they become available. H&D
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For Genuine Subaru Body Parts, contact these Authorized Subaru Dealers. Wilkins Subaru 6913 Ritchie Hwy #2, Glen Burnie, MD 21061 410-689-8066 Fax: 410-689-8008 subparts@wilkinsautomotive.com www.wilkinssubaru.com
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May 2019
Fitzgerald Lakeforest Subaru 905 North Frederick Ave., Gaithersburg, MD 20879 Phone: 301-670-4881 Fax: 301-670-1595
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GENUINE NISSAN PARTS
MAKE ALL THE DIFFERENCE.
Only Genuine Nissan Parts deliver the fit, reliability, and performance to meet your shop’s collision repair needs. So keep it original, and keep it real with Genuine Nissan Parts.
Contact these Nissan dealers for all your parts needs: Passport Nissan 5000 Auth Way Suitland, MD 20746 Phone: 301-423-6930 Fax: 301-423-2965
Sheehy Nissan of Manassas 9010 Liberia Ave Manassas, VA 20110 Toll Free: 800-969-4778 Local Direct: 703-361-0377 Fax: 703-361-5165 martinfisher@sheehy.com
Sheehy Nissan of White Marsh 5361 Nottingridge Rd. White Marsh, MD 21162 Parts: 443-270-9001 Parts Fax: 443-270-8993 wmparts@sheehy.com sheehynissanofwhitemarshparts.com
Cowles Nissan of Woodbridge 14777 Jefferson Davis Hwy. Wodbridge, VA 22191 Phone: 703-497-3097 Parts Fax: 703-497-4407 Email: parts@cowlesauto.com cowlesnissan.com
May 2019
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An association fostering the exchange of ideas and providing a voice and support for the collision repair professional.
Position Your Business as a Leader!
OFFICERS
PRESIDENT: Torchy Chandler torchy.chandler@gmail.com 410-309-2242
VICE PRESIDENT: Bill Hawkins hawkinswilliamjr@gmail.com 510-915-2283
SECRETARY: Phil Rice
TREASURER: Barbara Chase barbara@siskautobody.com 301-855-5525
phil@ricewoods.com 540-846-6617
BOARD OF DIRECTORS
PAST PRESIDENT: Mark Schaech Jr. markschaech@gmail.com 410-358-5155
Barry Dorn bdorn@dornsbodyandpaint.com 804-746-3928
Rodney Bolton rbolton@aacps.org 443-386-0066
Just like equipment and training, WMABA membership is not only a commitment to excellence, but also a valuable investment. WMABA is recognized both regionally and nationally as the key forum for the exchange of ideas concerning the D.C., MD, VA and WV collision repair industry. It is the venue to discuss, learn about and impact evolving standards and policies in the technical, administrative and legislative fronts of our industry. Shops and industry supporters can best develop themselves and their employees by actively engaging in the association and its activities. Automotive collision repair facilities in Maryland, Virginia, West Virginia and Washington, D.C. who are willing to adopt WMABA’s Standards of Membership and offer a guarantee to their consumers are encouraged to engage their business as an active member of the association. For over 40 years, the WMABA membership of professional collision repair businesses and affiliates have committed to operating at a higher standard on behalf of their industry and their consumers. Over the years, WMABA has proudly represented the collision repair industry at hearings on Capitol Hill, in Annapolis, MD, and Richmond, VA as well as almost every national collision repair event. While WMABA has a rich history of dedicated men and women serving the local collision repair community, WMABA also boasts numerous past and current accomplished Board members who represent our membership at the national level. WMABA offers current and dynamic discussion forums on topics facing collision repairers, technical information and educational seminars, opportunities to network and discuss pressing topics with leaders of the collision repair industry, an arbitration program that works with consumers to help resolve issues they might have, apprenticeship programs, legislative representation and the ability to receive and contribute to one of the nation’s leading collision repair magazines, Hammer & Dolly.
EXECUTIVE DIRECTOR: Jordan Hendler jordanhendler@wmaba.com 804-789-9649 Kevin Burt kevinburt@walkermillcollision.com 301-336-1140
Ben Gibson bgibson@richmondmarinecenter.com 804-355-8151
Don Beaver don.beaver3551@gmail.com 443-235-6668
Contact Executive Director Jordan Hendler to find out how WMABA can amplify YOUR voice in the collision repair industry. Danny Szarka danny@dynamiccollisionservices.com 410-500-9200
Steven Krieps srkrieps@live.com 304-755-1146
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