Hammer & Dolly June 2019

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SCRS in Nashville

Erica Eversman’s New Mission

MD SkillsUSA Recap

June 2019 Volume 13, No. 5 $5.95

www.wmaba.com

www.grecopublishing.com

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CONTENTS June 2019

28 COVER STORY CIC dives into parts alphabet soup

ARE YOUR PARTS WHAT THEY APPEAR?

BY JOEL GAUSTEN

DEPARTMENTS 6

LOCAL NEWS 14 STUDENTS BECOME STARS

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AT SKILLSUSA Celebrating and challenging tomorrow's pros.

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NATIONAL NEWS 18 MEMBERSHIP PROGRAMS, INDUSTRY

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ISSUES FUEL SCRS ACTIVITIES The national association expands its goals.

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22 SCRS REPAIRER ROUNDTABLE

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TARGETS INSURANCE REFORM, WORKFORCE DEVELOPMENT Education explored in Nashville.

26 SCRS AWARDS

Honoring industry members who matter.

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Editor’s Message JOEL GAUSTEN

Executive Director’s Message JORDAN HENDLER What’s WMABA Up To? WMABA Membership Application WMABA Sponsorship Page

Member Spotlight TURNER’S BODY SHOP, INC. Calendar of Events Advertisers’ Index

Stock Images © www.istockphoto.com

June 2019

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Your one-stop shop for all genuine Ford parts!

DON’T BE FOOLED BY COUNTERFEIT PARTS,

Call JERRY’S FORD WHOLESALE PARTS DIVISION for all your genuine Ford parts needs!

8 delivery vehicles ready to service your parts needs!

Parts Hotline: (703) 256-0638 24 Hour Parts Fax: (703) 354-4834 or email orders to parts@jerrysford.com

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JERRY’S FORD SALES INC.

June 2019

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THEY’RE CALLED “ORIGINAL BMW PARTS” FOR GOOD REASON. FOR UNCOMPROMISING PRECISION AND INCOMPARABLE QUALITY, YOUR BMW CENTER IS YOUR ONE-STOP SHOP FOR EVERYTHING BMW. For Original BMW Parts, contact one of these authorized BMW centers: BMW of Annapolis 25 Old Mill Bottom Road Annapolis, MD 21409 410-349-2565 Fax:410-349-2586 mybmwofannapolis.com

Passport BMW 5000 Auth Way Marlow Heights, MD 20746 301-423-0733 Fax: 301-423-2717 passportbmw.com

BMW of Alexandria 499 South Pickett Street Alexandria,VA 22304 Direct: 703-684-5255 Fax: 703-647-1853 bmwofalexandria.com

Northwest BMW 9702 Reisterstown Rd Owings Mills, MD 21117 410-363-1461 Fax: 410-363-7749 northwestbmw.com

BMW of Silver Spring 3211 Automobile Blvd Silver Spring, MD 20904 866-737-8937 Direct: 301-890-3015 Fax: 301-890-3748 bmwofsilverspring.com

Richmond BMW 8710 West Broad Street Richmond, VA 23294 800-237-0130 Direct: 804-527-6860 Fax: 804-965-6254 E-mail: tdailey@crownauto.com richmond-bmw.com BMW of Catonsville 6700 Baltimore National Pike Baltimore, MD 21228 855-996-2906 410-744-2000 Fax: 410-818-2600 bmwofcatonsville.com

June 2019

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Joel Gausten

EDITOR’S

(973) 600-9288 joel@grecopublishing.com

MESSAGE ERICA EVERSMAN’S

NEW MISSION Attorney Erica Eversman is one of the best friends this industry has ever had.

tremendous opportunity for the collision field to get its collective

voice heard. Please read our coverage of the Society of Collision Repair Specialists’ (SCRS) recent Repairer Roundtable in this

issue for more insight into Erica’s current efforts with the insurance side and her goals for the future.

Elsewhere in this issue, we follow up

on our April 2019 cover story on parts

definitions with coverage of the recent panel discussion on the matter at the

Collision Industry Conference in Nashville.

Through her work with Vehicle

As you’ll read, the inter-industry is still

Information Services and the Automotive

struggling to come to an agreement on how

Education and Policy Institute (AEPI), she

certain parts should be identified and

has spent years defending the rights and

marketed. While it appears that the road to

professional image of the collision repair

consensus on this issue will be longer than

community. Now, she is poised to represent

some would prefer it to be, the perspectives

the interests of repairers even further

through her new role as a consumer liaison

featured in this month’s cover story indicate that progress – however slow – is being

for the National Association of Insurance Commissioners (NAIC).

made. We will continue to share news on this topic in the months

who have influence over the insurance industry practices in their

experiences you’d like to share with us on how the presence of

In this position, she will have direct contact with key individuals

states. Those who know Erica know that she is a passionate and very vocal advocate for auto body facilities and the drivers they

ahead, and we welcome your feedback on our coverage and any “Opt-OEM” products has impacted your business. H&D

serve and keep safe on a daily basis. She is also not someone who backs down easily. Her time with NAIC presents a

WMABA OFFICERS PRESIDENT

VICE PRESIDENT

TREASURER SECRETARY

IMMEDIATE PAST PRESIDENT

Torchy Chandler torchy.chandler@gmail.com 410-309-2242 Bill Hawkins hawkinswilliamjr@gmail.com 510-915-2283 Barbara Chase barbara@siskautobody.com 301-855-5525 Phil Rice phil@ricewoods.com 540-846-6617 Mark Schaech, Jr. markschaech@gmail.com 410-358-5155

BOARD OF DIRECTORS

Don Beaver (donbeaver3551@gmail.com) 443-235-6668 Rodney Bolton (rbolton@aacps.org) 443-386-0066 Kevin Burt (kevinburt@walkermillcollision.com) 301-336-1140 Barry Dorn (bdorn@dornsbodyandpaint.com) 804-746-3928

Ben Gibson (bgibson@richmondmarinecenter.com) 804-355-8151 Steven Krieps (srkrieps@live.com) 304-755-1146 Danny Szarka (danny@dynamiccollisionservices.com) 410-500-9200

ADMINISTRATION

EXECUTIVE DIRECTOR Jordan Hendler (jordanhendler@wmaba.com) 804-789-9649 WMABA CORPORATE OFFICE P.O. Box 3157 • Mechanicsville, VA 23116

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June 2019

STAFF

PUBLISHER SALES DIRECTOR EDITORIAL DIRECTOR CREATIVE DIRECTOR EDITORIAL/CREATIVE COORDINATOR

OFFICE MANAGER

DESIGN ASSISTANT

Thomas Greco thomas@grecopublishing.com

Alicia Figurelli alicia@grecopublishing.com

Joel Gausten joel@grecopublishing.com

Lea Velocci lea@grecopublishing.com

Alana Bonillo alana@grecopublishing.com

Donna Greco donna@grecopublishing.com

Christopher Rizzi chris@grecopublishing.com

PUBLISHED BY TGP, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 973-667-6922 FAX 973-235-1963 Reproduction of any portions of this publication is specifically prohibited without written permission from the publisher. The opinions and ideas appearing in this magazine are not necessarily representations of TGP Inc. or of the Washington Metropolitan Auto Body Association (WMABA). Copyright © 2019 Thomas Greco Publishing, Inc.

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YOU tell us what and when and WE worry about how to get you the right parts when you need them.

How do we do it?

• 80 wholesale professionals SERVING professionals • $6.2 million on-site inventory • 24-hour work schedule • Regional / national parts locating • Same night manufacturer deliveries • 24-hour return / credit process • Automated order delivery and tracking

But really, it's not about us...

IT'S ALL ABOUT YOU!

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EXECUTIVE DIRECTOR’S

MESSAGE

Jordan Hendler

(804) 789-9649 jordanhendler@wmaba.com

Attending National Meetings Gives Global Perspective and Local Focus One of the benefits of WMABA membership is having access to the experiences and knowledge base of the Board, which also includes our participation at national meetings like the Collision Industry Conference (CIC) or Society of Collision Repair Specialists’ (SCRS) Board of Directors meeting.

At these meetings, issues are talked about more globally and with many more affected parties than we see in our own membership region. This gives a totally different feel than speaking about it with one repairer in one market.

As you can imagine, when an issue like insurers paying for scanning is raised locally, that would be a discussion about specific instances with specific jobs. At the meetings we attend, the discussion is with a national position with the national representatives of the carriers. Regional managers are often the source of blame or for miscommunication; more often, the simplified approach is to go straight to the top.

Also very helpful is the ability to discuss issues like parts definitions (as seen in our cover story) with all the stakeholders in the same room.

What can start out as a question raised from the body could turn into a full-blown committee project or task force. The discussion leading up to the Opt-OE or Alt-OE debate came from probably more than two years of mentions in open microphone and committee meetings.

When you have all parties in one place, much can change in a short amount of time. The attendee’s right to go to the microphone and give an account of a problem they believe is facing the industry is the reason CIC was even formed!

There needs to always be a place for a repairer – or other industry participant – to come with their problems and hope to find transparency or a possible solution.

Most people attend their first meeting and come out saying, “Wow! I had no idea all these things are talked about in one place.” Or, “I’m so

glad to hear my colleagues voice their concerns and see the associations questioning stakeholders on their positions.” I’ve had very few people leave a meeting with the sentiment that they’ve wasted the effort to attend.

SCRS Board meetings are the same way. You hear all that the association is working on to directly benefit collision repairers, and what they have in store that also comes through our association as an affiliate. They strive year-round, with the Executive Director and volunteer Board members, to bring programs to the forefront.

The SEMA Show Repairer Driven Education, the Database Enhancement Gateway (DEG – degweb.org), the Repairer Driven News daily news source, and recent benefit programs including a 401(k) and credit card processing are just a few of the great things that come out of their work. All of these initiatives put education and business profitability to the forefront.

It’s hard to tell people the intrinsic value of making connections with national leaders in our industry. Calling upon those connections in times of need has been the most valuable aspect of participation.

The repairers who attend all the meetings have a clear advantage over those who do not. They use these opportunities to build their business, and especially those in the OEMCertified repair arena. It’s clear that the individual relationships make a big difference in their ability to succeed.

You have every opportunity to make these inroads for your own business and for the health of your future. I’d be happy to give you more information about how you can attend, what to go to and how to best participate. H&D

Check the WMABA website and newsletters for regular updates and reports from the Executive Director’s perspective.

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Find more association updates at www.wmaba.com.

WHAT’S UP TO? WMABA MEMBERSHIP: THE UN-SECRET PLAYBOOK It’s always a good time to get involved in WMABA. If you’re reading this, your first benefit is already being realized: Staying up to date on the news in our area and beyond.

Get Your Team Jersey Supporting WMABA is an investment in the future of your business and your industry. By becoming a member, you are represented in all the places the Board or executive director go. Whether at a trade show like SEMA, assisting with the SCRS OEM Technology Summit regarding certified repairs or locally at the state capitol meeting legislators or testifying at a hearing, your interests and the interests of all repairers are at the forefront. Though repairers often feel competitive, the association is a place for camaraderie and community. Here, we’re all on the same team.

Get Educated WMABA offers issue-specific, topic-driven education throughout the year.

Participation in special events and local meetings, such as the Audi Training Center-hosted seminar and tour, offers your business the best in opportunities to advance your understanding of changes within our industry.

JOIN !

TODAY

The Playbook The association is your resource for all things related to your business.

Whether you have a question about current Labor Rate data, operations, customer interaction, insurer relationships, vendor products or national news, your association is the place to ask first. Through our relationships nationally, we can even take issues to the forefront of places such as the Society of Collision Repair Specialists, Collision Industry Conference or national contacts for insurers and vendors.

Locally, we research governmental regulations and oversight to make sure the repair industry is protected from any negative legislation. Represented in both Virginia and Maryland, WMABA proposes and opposes recommended bills that come into the legislature during open session. Also, we work with consumer-related entities, government agencies and other related industry organizations to ensure that the voices of the repairer and their customer are heard.

Many repairers take advantage of the knowledge and community the association has for navigating situations that arise. A simple phone call or email can circumvent many issues our members encounter.

Call the Game As a member, you decide your personal level of participation. Do you have interest in committees that address particular issues you feel passionately about? Would you want to be a Board member and assist in guiding the direction of the association? How about sitting on the sidelines so you can focus on your own business? All answers can be correct! While WMABA would like to encourage your spirit of volunteerism, it is solely up to you at what level you get involved.

The minimum is getting your membership. This year can WIN with your commitment to the betterment of your business and your industry. Sign up today! H&D

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WMABA THANKS

YOU WMABA thanks their generous supporters of the

LEVEL 1

Corporate Sponsor Program for 2019!

We encourage YOUR SUPPORT of those who SUPPORT US! For more information about the sponsorship program, please contact Executive Director Jordan Hendler at (804) 789-9649 or email jordanhendler@wmaba.com

LEVEL 2 BAPS Auto Paints & Supply • Certified Automotive Parts Association

www.wmaba.com

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FinishMaster • Mid-Atlantic Paint & Supply National Coatings and Supplies • WheelsOnsite

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Alexandria Volkswagen 107 West Glebe Rd. Alexandria, VA 22305 703-684-7007 Fax: 703-684-4138

Fitzgerald Volkswagen 114 Baughmans Lane Frederick, MD 21702 Toll Free: 800-545-4745 Fax: 877-696-1841

e-mail: parts@alexandriavw.com

e-mail: parts@fitzmall.com www.fitzparts.com

Karen Radley Volkswagen 14700 Jefferson Davis Hwy. Woodbridge, VA 22191 703-550-0205 Fax: 703-643-0081

King Volkswagen 979 North Frederick Ave. Gaithersburg, MD 20879 Parts Direct: 240-403-2300 Fax:240-403-2398 e-mail: parts@vwking.com www.vwking.com

Fitzgerald Volkswagen of Annapolis 34 Hudson Street Annapolis, MD 21401 Phone: 410-224-4636 Fax: 410-224-4264

Ourisman Volkswagen of Rockville 801 Rockville Pike Rockville, MD 20852 Parts Direct: 301-340-7668 Toll Free: 855-417-4511 Fax: 240-499-2488

www.fitzmall.com

e-mail: rockvilleparts@ourismanautomotive.com www.ourismanvolkswagenofrockville.com

Ourisman Volkswagen of Laurel 3371 Ft. Meade Rd. Laurel, MD 20724 Phone: 301-498-6050 Fax: 301-498-0157 www.laurelvolkswagen.com

Ourisman Volkswagen of Bethesda 5415 Butler Road Bethesda,MD 20816 301-652-2452 Fax: 301-652-2589 e-mail: vwwholesale@ourisman.co

June 2019

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The latest from WMABA members and supporters.

MEMBER

SPOTLIGHT Turner’s Body Shop, Inc.

BY ALANA BONILLO

With an impressive interior that puts customers at ease, Turner’s Body Shop is one of many family-operated WMABA businesses.

Excellent customer service with a personal touch is one of the main reasons why Turner’s Body Shop is popular among collision repair customers in the Luray, VA area.

Owner Eddie Miller has been a part of the shop’s operation since long before he took it over. In the late ’70s, he brought his wrecked vehicle to the shop to have it repaired. Due to the facility having limited time and manpower, he was instead trained to work on the car himself.

“He was just a natural,” says his wife, Michelle, about her husband’s launch into the automotive world.

When the opportunity to purchase the business came about in the mid’90s, Eddie took it. Today, he is still active with the shop on a part-time basis, with Michelle overseeing the day-to-day operations. Eddie’s son Greg works as the shop’s parts manager and is also currently in charge of pre- and post-repair scanning.

In 2007, the Millers felt it was time to upgrade their facility. They said goodbye to the space they rented at their original location and built their own 7,000-square-foot building from the ground up. Things took off from there. Michelle, who had already been helping out part time in the office, decided to leave her career as a critical care nurse behind to come on board at Turner’s in a full capacity. She has no regrets.

“I love what I do. People want to be cared for. I still feel that I get to care for people, but in a different arena.”

The Millers stand strongly behind offering nothing but excellent customer service. Michelle will personally text every customer who requests it about every step of the repair process. She recognizes that bringing a damaged vehicle in for repairs can be much like visiting a dentist – unpleasant. Therefore, the shop goes out of its way to deliver little surprises by way of gift baskets filled with fresh bread and honey from local shops as a way of making its customers’ experience as pleasant as possible. Turner’s also does prize drawings.

“People love it. I’ve had people cry when I called to tell them they won.”

Turner’s Body Shop is I-CAR Gold (with I-CAR Platinum technicians) and is certified with a number of manufacturers – including

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Honda, Kia, Hyundai, Nissan and SCA Performance – and is currently pursuing Subaru.

Michelle states it is the only certified shop within a 70mile radius.

“You have to stay with the times or close. You have to know these vehicles inside and out or know where to get the data to repair them correctly.”

Despite these successes, insurance companies refusing to pay for critical processes such as pre- and post-repair scanning are causing the shop concern.

“I don’t know any independent shop that can absorb that type of cost to scan if [insurers] won’t pay for it. Some people already have trouble just meeting their deductible, and shops are forced to pass on more additional costs.”

Recognizing that the industry must work in unity is what led the Millers to join WMABA. “You can always learn something by meeting people from other shops that aren’t your direct competition. As long as the industry sticks together and shops work together, we will have more leverage to make the changes needed.”

Looking toward the future, they plan to continue exceeding their customers’ expectations – as well as their own – by being the best they can be.

“Someone is trusting their life to you when they put their car in your hands. That’s why education and certification are vital. They are trusting you to do the right thing, whether they know it or not, and we should know what it takes to do it right.” H&D

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It Takes Genuine Honda Collision Repair Parts To Achieve a Genuine Honda Fit. Honda collision repair parts are engineered and manufactured to Honda standards.

In the collision-repair business, time is money, and you can’t waste time on parts that almost fit properly. Use Genuine Honda replacement parts. Your reputation depends on it.

For Genuine Honda parts, contact these Authorized Honda dealers.

Ourisman Honda 3371 Ft. Meade Rd. Laurel, MD 20724 Direct: 301-498-6050 Fax: 301-498-0157 www.laurelhonda.com

Miller Honda 3985 Valley Pike Winchester, VA 22602 Direct: 800-296-5020 Direct Local: 540-868-9916 Fax: 540-869-1074 E-mail: bmorgan@drivemiller.com

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LOCAL

NEWS

Students Become Stars at MD SkillsUSA

On April 12 and 13, automotive students throughout Maryland had the opportunity to showcase their talents at the 2019 SkillsUSA State Conference held at the Center for Applied Technology North in Severn.

The SkillsUSA event made winners out of the following:

Collision Repair: Kyle Snook (First Place; Carroll County Career and Tech Center), Mckenzie Channels (Second Place; Center of Applied Technology North) Elisha Seitz (Third Place; Center for Applied Technology North).

Auto Refinishing: Caleb Hare (First Place; Dr. James A. Forrest Career & Tech Center) Corey Spillman (Second Place; Center of Applied Technology North) Danielle Williams (Third Place; Center of Applied Technology North) Demo Damage Appraisal: Caite Shewbridge (First Place; Center of Applied Technology North) Marquis Branson (Second Place; Dr. James A. Forrest Career & Tech Center)

The top winners in all three segments will move on to compete at the 55th Annual SkillsUSA National Leadership and Skills Conference later this month in Louisville, KY. Before winning this year’s Demo Damage Appraisal segment, Caite Shewbridge won Gold for the Automotive Refinishing competition last year and won 13th at the 2018 Nationals. Her mother, Jaime, who serves as MD SkillsUSA collision contest chair, couldn’t be more proud.

“It’s really exciting. Caite’s done well in the competition so far, and she’s had quite a bit of experience with the competition because she’s been able to see it since she was younger. She used to help me with the Baltimore competition from the time she was 11.”

Currently working part time as a customer service representative at O’Donnell Honda in Catonsville, Caite eventually wants to be a professional estimator and has a love for work in the paint shop. Naturally, her interest for the industry was inspired by Jaime and her father, John, who is an instructor with Hunter Engineering.

“It was something that was very familiar to me, and I gained more interest when I got into high school and actually got to try it out.”

After spending a large part of her life in and around SkillsUSA, Caite has some clear advice for any student planning to hit the competition floor for the first time.

“Definitely remain calm, and just know that the judges are there to help you. If you have a question, make sure you ask one of them.” H&D

Collision Repair contestants. Left to right: Jarod Ruckman (Carroll County Career and Tech Center), Blaine Davis (Washington County Tech High School), Kyle Snook (Carroll County Career and Tech Center), Elisha Seitz (Center for Applied Technology North), Bernardo Flores-Pena (Center for Applied Technology North), Mckenzie Channels (Center of Applied Technology North)

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Competing for the top.

3 Craig Chapman and Kristin Quigg

4

SkillsUSA Knowledge Test Proctor Sandra Cromwell

1. Back row (left to right): Devon Bean (Dr. James A. Forrest Career & Tech Center), Caleb Hare (Dr. James A. Forrest Career & Tech Center), Shakur Trimble (Center for Career & Tech Education), Cassandra Delaughter (Washington County Tech High School). Front Row (left to right): Obed Sanchez (Center of Applied Technology North), Corey Spillman (Center of Applied Technology North), Dawson Bookwalter (Dr. James A Forrest Career & Tech Center), Danielle Williams (Center of Applied Technology North) 2. Back row (left to right): Jennifer Rites, Daniel Horwath, Stephen Peddicord, Dorian Alexander, Beth Meckel (Contest Chair), David Garson. Front row (left to right): James Park,Tamara Cleaver, Stephanie Cummings, Cindy Eff

3. Marquis Branson (Dr. James A. Forrest Career & Tech Center) and Caite Shewbridge (Center of Applied Technology North)

4. Left to right: Francis Meckel, Tommy Detrich, Kyle Weissner, Ronnie Day Jr., Chuck Lohrfink, Lewis Hicks, Chris Koucheravy, Christopher Polston, Steve Martinek, Matt Pratt, Aaron Pratt. (Not pictured: Jared Hintze)

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The following companies either provided money towards the prize fund or free training to the winners and/or judges for the day of the competition: 3M, ABRA Auto Body and Glass, Auto Plus Auto Parts, Axalta, B&L Sales, BASF, Caliber Collision, Capital Collision Equipment, CCC Information Systems, Chandler’s Collision Center, Chesapeake Equipment, Chief Automotive, Dave’s Collision Center, Day’s Auto Body, Dynamic Collision Services, Enterprise Rent-a-Car, Euro Motorcars Collision Center, Frank & Bill’s Collision Center, GEICO, Gerber Collision and Glass, Hunter Alignment Training, I-CAR, Jeff’s Body Shop of Annapolis, Jeff’s Body Shop of Kent Island, LKQ Corporation, MAIF, Maryland Collision Centers, Moore’s Body Shop, NCS, O’Donnell Collision Center, Ourisman Chevrolet of Bowie, Ourisman Honda of Laurel, PPG, Priority One Automotive, Signature Finishes, State Farm, USAA, Zamora’s Auto Body of Frederick and Zamora’s Auto Body of Rockville.

Collision Repair judges. Left to right: Jacob Hollandsworth, Joe Rinehart, William Dean, Rob Chandler, Gary Erculiani, Dave Hardester, Christopher Sollinger, Matt Pachilis, Danny Szarka, Ron Smith, Sara Berk, Lamont Saunders, John Eaton, CJ Burk. (Not pictured: Jaime Shewbridge – contest chair)

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KEEP IT GENUINE

INSIST ON GENUINE GM PARTS

We stand behind our product, providing collision repair professionals and vehicle owners peace-of-mind and confidence.

Contact these Genuine GM Parts dealers for all your parts needs: NU CAR CHEVROLET 172 North Dupont Highway New Castle, DE 19720 Phone: 800-633-6606 Fax: 800-346-5285 e-mail: parts@nucar.com www.nucar.com

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OURISMAN CHEVROLET 4400 Branch Avenue Temple Hills, MD 20748 Phone: 301-899-6990 Fax: 301-899-9375 www.ourismanchevrolet.com

June 2019

RADLEY CHEVROLET 3670 Jefferson Davis Highway Fredericksburg, VA 22408 Phone: 800-355-8202 Direct: 540-898-0055 Fax: 540-891-2074 www.radleychevrolet.com

OURISMAN CHEVROLET OF ROCKVILLE 807 Rockville Pike Rockville, MD 20852 Toll Free: 800-345-4640 Direct: 301-424-5332 Fax: 301-294-6381 www.rockvillechevrolet.com

JERRY’S CHEVROLET 1940 E. Joppa Road Baltimore, MD 21234 Toll Free: 844-817-9405 Local: 443-219-3339 Fax: 443-403-0803 chevyparts@jerryschevrolet.com www.jerryschevrolet.com

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RAE is North America’s premier supplier of OE certified repair equipment.

Our OE approved systems and products are the “preferred choice” for use in collision repair because the system or products have already been prescreened by the car manufacturer.

PHONE: 732-495-7900 FAX: 732-495-7904 E-MAIL: bill@rae1.com www.raeservice.com VISIT US ON FACEBOOK www.facebook.com/ReliableAutomotiveEquipment

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NATIONAL

NEWS Membership Programs, Industry Issues Fuel SCRS Activities Information on other SCRS benefits is available at scrs.com/member-benefits. More information on SCRS’ 401(k) plan is available at scrsbenefitscenter.decisely.com.

Spring is always an exciting time for the Society of Collision Repair Specialists (SCRS).

The season delivers what is known throughout the industry as “SCRS Week,” a host of association-specific events including the Annual Elections, the Repairer Roundtable and the Member Recognition and Industry Awards Luncheon. Held this year in Nashville in conjunction with the Collision Industry Conference (CIC), the festivities kicked off with the second SCRS Open Board meeting of the year. The standing-room-only gathering provided a lengthy overview of the association’s many activities during the previous quarter.

On the national front, SCRS has maintained active participation in various inter-industry discussions involving the appropriateness of the definitions used for a variety of part types currently in the marketplace.

Along with the CIC Parts and Materials Committee, the Collision Industry Electronic Commerce Association (CIECA) and others, the Society is working with industry stakeholders to come to a clearer understanding of how different parts – particularly those categorized as “Opt-OE” or “Alt-OE” – should be perceived and communicated to repairers and consumers.

“SCRS tends to be very much aligned with the auto manufacturers on how we define parts,” stated Executive Director Aaron Schulenburg.

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“An OEM part is one that is made for and by a manufacturer, it comes in manufacturer packaging and comes from an authorized supply channel, such as a dealer. It would also come with an OEM warranty. If a part doesn’t meet those four categories, I think many of us believe it’s disingenuous to identify that as an OEM part.”

As previously covered in Hammer & Dolly (“Alternative”? The Growing Controversy over “Opt-OE” Parts,” April 2019), various thirdparty suppliers are acquiring what they identify as “OEM” parts and selling them outside the authorized supply channel, with only a warranty offered by that supplier and a recognition that the OEM warranty no longer covers the part.

“It’s a completely legitimate business model and one that I know a number of our members take advantage of and utilize in the process,” Schulenburg explained. “The question becomes, are those parts supported by the manufacturers? If they can’t be validated as being for or from a market, it becomes a challenge on what to even call that part…I’m not sure we’re at a place where the different industry segments have consensus. You have people who are very protective of their model and want to make sure terms validate their position.” (For more insight into the parts definition issue, see our cover story on page 28).

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Inside an active agenda.

SCRS members Toby Chess (left) and Michael Bradshaw during the SCRS Open Board meeting in Nashville.

With numerous state associations and other entities currently proposing legislation at the state level to introduce accountability for regulators in regard to the repair process, SCRS recently surveyed Departments of Insurance across the country on their ability to identify OEM repair procedures as part of their governance of claims. Schulenburg reported that the majority of DOI responses received (currently accessible at scrs.com/doi-responses) demonstrated “a lack of real understanding of the subject matter” that SCRS presented.

“The results we received were exactly reflective of what we had anticipated. Regulatory bodies don’t really have a solid understanding of the repair process; therefore, they don’t understand how that would impact claims settlement. This was a process to expose a gaping hole in the statutes in these states that hold accountability for the things we need to do to make the consumer whole.”

On the technical front, Schulenburg updated attendees on SCRS’ involvement in an ongoing initiative with SEMA and others to provide accurate and thorough information on advanced driver-assistance systems (ADAS) to repairers and car enthusiasts alike.

CALENDAR OF

EVENTS CLASS LISTINGS

June 4, 2019 THE ART & SCIENCE OF ESTIMATOR INTERACTIONS North Point High School, Waldorf, MD

June 20, 2019 UNDERSTANDING THE CYCLE TIME PROCESS Auto Parts Plus, Baltimore, MD UNDERSTANDING THE CYCLE TIME PROCESS Tidewater Community College, Chesapeake, VA

“People who modify vehicles have very similar concerns to folks who restore vehicles after an accident. Whether you’re removing a trim panel to put in a speaker or removing a trim panel to disassemble a door, there is a very similar potential for impacting the functionality of some of those systems and sensors.”

The Open Meeting featured a special presentation by SCRS Education Committee members Toby Chess and Kye Yeung on destructive testing using squeeze-type resistance welders. To assist members, SCRS has produced a two-sided worksheet that shops can download via scrs.com/technical-information-by-topic, laminate and keep at the machine as a reminder for the technicians of the steps involved of testing the welds.

In other news, SCRS recently partnered with Decisely, the Payroll Company and Virginia Asset Management to launch a new 401(k) multipleemployer plan as an exclusive benefit to members. Many members do not have a full-time HR manager, leaving an owner or other employee to take on administrative tasks. Participating in the SCRS 401(k) will serve as an effective way to outsource many of these responsibilities. Additionally, employers who use the SCRS benefit will have partners who provide fiduciary services and formalize their plans with an investment policy statement, investment committee meeting minutes and employee education. This is uncommon in employer plans under $5 million in assets.

H&D

Executive Director’s Thoughts

SCRS is doing well representing repairer interests (as well as consumers) when it comes to the parts issues. The association also works on a variety of industry issues that don’t always make it to the public eye. Those are probably its most esteemed accomplishments for the betterment of all shops. WMABA is very excited about the possibility for the benefits programs as well for our local region.

- Jordan Hendler

Industry training opportunities and don't-miss events.

June 27, 2019 COLOR THEORY, MIXING TONERS & TINTING Auto Parts Plus, Baltimore, MD COLOR THEORY, MIXING TONERS & TINTING Tidewater Community College, Chesapeake, VA

July 10, 2019 THE ART & SCIENCE OF ESTIMATOR INTERACTIONS James Rumsey Technical Institute, Martinsburg, WV July 11, 2019 UNDERSTANDING THE CYCLE TIME PROCESS Alexandria Training Center, Alexandria, VA

www.i-car.com or (800) 422-7872 for info June 2019

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WHY GENUINE PARTS? It’s the Right Thing to Do

You lose money when aftermarket parts don’t fit. Toyota Dealers are your best source for Genuine Toyota Parts. All it takes is one call.

For Toyota Genuine Parts please call one of these authorized local Toyota Dealers: Antwerpen Toyota 12420 Auto Drive Clarksville, MD 21029 Phone: 410-988-9272 Fax: 443-539-4022 darnold@antwerpenauto.com

Younger Toyota 1935 Dual Highway Hagerstown, MD 21740 Phone: 800-296-1190 Fax: 301-733-5465 dthompson@youngertoyota.com

ToyotaPartsAndService.com 20

June 2019

Koons Toyota Annapolis 1107 West Street Annapolis,MD 21401 Phone:(800)262-3330 Fax:(410)280-6361 roy.easter@koons.com

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MAINTAIN AN INFINITE INVENTORY OF ORIGINAL MINI PARTS.

At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability. Original MINI parts assure an absolute perfect fit and function.

For Original MINI parts, contact any of these authorized MINI dealers.

MINI of Annapolis 25 Old Mill Bottom Road Annapolis, MD 21409 410-349-2565 fax: 410-349-2586

Crown MINI 8710 West Broad Street Richmond, VA 23294 804-527-6860 fax: 804-965-6254

MINI of Alexandria 5990 Duke Street Alexandria, VA 22304 703-461-6250 fax: 703-751-0595

MINI of Montgomery County 820 Russell Avenue Gaithersburg, MD 20879 Parts: 240-238-1204 Parts fax: 240-238-1493

MYMINIANNAPOLIS.COM

MINIOFALEXANDRIA.COM

CROWNMINI.COM

MINIOFMONTGOMERYCOUNTY.COM

© 2019 MINI USA, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.

June 2019

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NATIONAL

NEWS Repairer Roundtable Targets Insurance Reform, Workforce Development The Society of Collision Repair Specialists gathered a full house for its 2019 Repairer Roundtable in Nashville, TN, an event designed to address issues and offer solutions in regard to workforce development and insurer relations.

The Repairer Roundtable featured a guest presentation by attorney Erica Eversman (Vehicle Information Services/Automotive Education and Policy Institute), who shared some of her experiences as a recently named consumer liaison to the National Association of

Ann Thompson, director of workforce development for the Tennessee Department of Economic and Community Development

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June 2019

Insurance Commissioners (NAIC; naic.org).

One of the collision repair industry’s foremost legal experts, Eversman explained her plans to use her new role with the association to shed much-needed light on the issues that exist between repairers and insurers.

“There is nothing going on right now at the NAIC involving auto insurance in any way. We intend to change that.”

One way she intends to do this is by informing commissioners of the critical need for insurance commissioners and carriers to embrace the use of OEMrequired/recommended repair procedures.

Additionally, she is already working to push back against the common insurance industry position that paying for OEM procedures will lead to rate increases. “[I said] to one commissioner, ‘Hey, do you want unsafe vehicles going back on the road? You’re saying that if we keep the insurance rates down, it’s okay for people to be out there driving 70 miles an hour in death traps.”

Eversman stressed that OEM procedures are a necessity in light of the high-profile multimillion-dollar case against John Eagle Collision in Dallas, TX. “We have to have insurers paying for the original equipment manufacturers’ procedures that affect safety…We have to make this the issue.”

Based on her work with NAIC so far, Eversman has identified California, Georgia,

North Carolina, Colorado, Mississippi, New York and possibly Oklahoma as “states of immediate opportunity” with respect to working with insurance commissioners on matters of importance to repairers. She encouraged the shops in attendance to file complaints with their respective state Departments of Insurance despite the common misconception that only consumers will have grievances heard at that level.

“If you get told, ‘We don’t take complaints from collision repairers,’ let me know. I will make a point of contacting that commissioner [to] let him or her know you’re being told that.”

Above all, she expressed confidence that her work will assist the NAIC in responding to auto body-related complaints and issues in a more proactive manner.

“Eighty percent of consumer liaisons [to the NAIC] are focused on health. There are very few property/casualty folks, and I can tell you I am the only consumer liaison who has any focus on consumer issues with auto insurance and collision repair.”

For years, SCRS has focused considerable attention on identifying available workforce development initiatives designed to alleviate the technician shortage affecting the industry. Taking full advantage of the Nashville location for its Annual Elections, Member Recognition and Industry Awards Luncheon and quarterly Open Board Meeting, the Society devoted the first half of its 2019 Repairer Roundtable

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Education explored in Nashville.

to exploring the many efforts underway to build a stronger automotive industry employee base in Tennessee.

One of the fastest-growing hubs of automotive industry activity, Tennessee boasts the major in-state presence of General Motors, Volkswagen and Nissan North America and more than 900 suppliers. The state is within a day’s drive to 75 percent of the US population, while Nashville in particular is quickly becoming a destination spot for large financial companies. As a result, the need for automotive-related training in the state is at an all-time high.

“Eighty-eight of the 95 counties in Tennessee have some type of automotive company within them,” noted Repairer Roundtable presenter Ann Thompson, director of workforce development for the Tennessee Department of Economic and Community Development. “What this means is that if we have this high of an employment concentration, we better have darn good education programs!”

As a way to encourage post-secondary education, Governor Bill Haslam made tuition free for any community or technical college in the state. Requirements for students to take advantage of this rare opportunity included mentoring partnerships and community service. This tuition change was part of the state’s “Drive to 55” campaign to get 55 percent of Tennesseans post-secondary credentialed by 2025. Not surprisingly, this led to a tremendous spike in participation in postsecondary education.

“From 2014 to 2016, we saw a 13 percent increase in enrollment,” said Thompson.

“That’s huge.”

While this figure is impressive, she admitted that Tennessee educators still face obstacles when trying to change parents’ perceptions of two-year degrees.

“Parents [will say], ‘My kid is going to a four-year [college]. We’re going to spend

$150,000, they’re going to come out and maybe make $8 at Starbucks and it’s going to be great.’ So, we’re changing the way [they] look at this.”

Dr. Kenyatta Lovett, executive director of Complete Tennessee – a nonprofit education advocacy organization focused on increasing post-secondary access and completion – noted the state’s strong dedication to seeing its citizens prosper in an educational environment.

“Tennessee is still the only state where our public institutions are funded now solely based on outcomes…If we don’t have a good, robust engine to make sure individuals can get a technical or associates degree, we’ve missed an opportunity.”

This opportunity is also of high importance to Nissan North America, whose Tennessee vehicle production plant is the highest-volume location of its kind in the United States. The automaker has joined Bridgestone and others in partnering up with the state’s education sector, namely the Tennessee College of Applied Technology (TCAT), to address the shortage of technical students joining the company after leaving the state’s programs. According to the college’s website (tcatmurfreesboro.edu), “in January 2017, TCAT and Nissan North America began accepting its first students at the Smyrna Campus and Nissan Training Center. The 162,000-square-foot technical training center is jointly occupied by the college and Nissan, representing a public-private partnership between Nissan and the College System of Tennessee to create educational opportunities that are closely aligned to current workforce needs in the region. The $[nearly 46] million state-of-the-art campus offers high-quality programs to prepare students and Nissan employees for careers in advanced manufacturing and other fields.”

Danny Caldwell, Nissan’s senior manager for learning pathways, offered insight into the

Danny Caldwell, senior manager for learning pathways for Nissan

genesis of the manufacturer’s work with the Tennessee school.

“As the nation was coming out of the Great Recession, the vehicle market was coming back and Nissan was in a period of expansion. We were preparing to add two additional vehicle lines…We realized that we simply did not have enough skilled maintenance technicians to run the shop.

There weren’t enough graduates coming out of technical programs in industry maintenance to fill our needs.”

“It’s a new look for education to bring in a private and public partner together under one roof,” added TCAT President Dr. Jon Mandrell.

On a related note, the SCRS website (scrs.com/grants) currently provides an association-researched/developed database of industry-related workforce development grants available across the country. H&D

Executive Director’s Thoughts The work with the NAIC could be a huge game changer for our area. Traditionally, we’ve been blown off by the insurance commissioners’ offices as “not the consumer,” and they only will act if complaints from consumers are filed. It’s not a reasonable approach when consumers have no idea they exist and/or fear reprisal from the insurance company for complaining. - Jordan Hendler

June 2019

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Diagnostically speaking, there is no substitute.

Porsche technology.

Porsche Genuine Service & Parts.

Contact one of these authorized dealers.

Porsche Bethesda 11990 Rockville Pike North Bethesda, MD 855-683-3144 Fax 301-945-4341 bethesda.porschedealer.com

Porsche Silver Spring 3141 Automobile Boulevard Silver Spring, MD 844-413-6929 Fax 301-890-3748 silverspring.porschedealer.com

Porsche of Arlington 3154 Jefferson Davis Highway Arlington, VA 703-684-8835 Fax 703-518-0467 arlington.porschedealer.com

Š 2019 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

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June 2019

Euroclassics Porsche 11900 Midlothian Turnpike Midlothian, VA 804-794-3399 Fax 804-794-9771 euroclassics.porschedealer.com

Checkered Flag Porsche 2865 Virginia Beach Boulevard Virginia Beach, VA 757-687-3483 Fax 757-687-3490 checkered-flag.porschedealer.com

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Conquest your Mitsubishi parts needs!

Mitsubishi now o ers Genuine OEM parts through our new “Opt-OE” parts program at discounted prices. See Mitsubishi’s Ultra-Conquest parts and prices in the Optional OEM Suppliers category of popular collision estimating systems.

Ultra-Conquest Collision Parts Program Highlights: • Discounted prices on quality new and unblemished OEM parts • Automated price and part selection in collision estimating systems • High parts availability • Delivery to most major U.S. cities within 24 hours

• Available through all participating Northeastern area Mitsubishi dealers • Includes the majority of key collision components for select popular models • We can meet or beat aftermarket prices!

To nd out more about Ultra-Conquest pricing contact your local Mitsubishi dealer.

For Genuine Mitsubishi parts, contact these authorized Mitsubishi Dealers.

Fitzgerald Mitsubishi 1930 West Street Annapolis, MD 21401 Direct: 410-224-4636 Fax: 410-224-4264 E-mail: adamsf@ tzmall.com

Younger Mitsubishi 1945 Dual Highway Hagerstown, MD 21740 Direct: 800-296-1190 Fax: 301-733-5465 www.youngermitsubishi.com

Jerry’s Mitsubishi 1906 E. Joppa Road Baltimore, MD 21234 Toll Free: 844-817-9406 Local: 443-219-2728 Fax: 443-403-1419 mitsubishiparts@jerrymitsubishi.com www.jerrysmitsubishi.com

Buy Genuine Mitsubishi Parts and get the perfect t at the perfect price.

10% off on all parts orders when you mention this ad.

For Genuine Subaru Body Parts, contact these Authorized Subaru Dealers.

Wilkins Subaru 6913 Ritchie Hwy #2, Glen Burnie, MD 21061 410-689-8066 Fax: 410-689-8008 subparts@wilkinsautomotive.com www.wilkinssubaru.com

Fitzgerald Lakeforest Subaru 905 North Frederick Ave., Gaithersburg, MD 20879 Phone: 301-670-4881 Fax: 301-670-1595

June 2019

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Elections and celebrations.

NATIONAL

NEWS 1

2

3

Awards 4

1. Immediate Past Chairman Kye Yeung was honored for his work with the association.

2. Congratulations to industry attorney Erica Eversman, the recently named consumer liaison for the National Association of Insurance Commissioners, for receiving the 2019 SCRS Collision Industry Individual Service Award!

The 2019 SCRS Board of Directors.

3. SCRS presented Tony Lombardozzi of the Coalition for Collision Repair Excellence (CCRE) with the 2019 SCRS National Lifetime Achievement Award for his years of service to the industry.

4. Kye Yeung received the past chairman pin from previous holder Andy Dingman.

Left to right: Kye Yeung (immediate past chairman) , Michael Bradshaw,

Domenic Brusco, Trace Coccimiglio,

Jeff Kallemeyn, Dave Gruskos, Robert

Grieve, Tim Ronak (treasurer), Paul

Sgro, Amber Alley (secretary), Bruce

Halcro (vice chairman), Brett Bailey

(chairman) Not pictured: Matthew

McDonnell

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June 2019

SCRS thanked its Corporate Members for their continued support.

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Unsurpassed Quality. Genuine Hyundai Parts.

HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer.

Fairfax Hyundai 10925 Fairfax Blvd.

Fairfax, VA 22030 Phone: 703-273-5188 FAX: 703-352-3115 E-mail: parts@fairfaxhyundaiinc.com

Fitzgerald Lakeforest Hyundai 905 North Frederick Ave. Gaithersburg, MD 20879 Phone: 301-670-4881 Fax: 301-670-1595

Malloy Hyundai 1880 Opitz Blvd.

Woodbridge, VA 22191 Parts Direct: 703-490-8263 Fax: 703-490-3864 E-mail: hmkparts@aol.com

June 2019

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Cover STORY

The DefiniTion

DebaTe are Your Parts What They

aPPear?

BY JOEL GAUSTEN

If a part is made by an OEM, labelled and packaged as OEM and sold by an OEM, it’s easy for repairers and consumers to know what they’re getting. But what happens when an OEM part is sold from a source not authorized by the vehicle manufacturer and doesn’t carry the same warranty? Can it truly be considered an OEM part? These were some of the major – and often confounding – questions tackled during a recent panel discussion by the Collision Industry Conference (CIC) Parts and Materials Committee in Nashville, TN.

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The true meaning of OEM.

With so-called “Opt-OE” or “Alt-OE” products filtering into the US market on a consistent basis (and – as discussed in our April issue – resulting in a lawsuit/countersuit between Hyundai and thirdparty vendor Direct Technologies International, Inc.), CIC participants and industry stakeholders struggle to develop and agree on streamlined terminology that would make sense to everyone from estimators to the motoring public. The debate has grown to the point where nearly 230 interindustry members have participated in 10 one-hour committee conference calls held since late January. Have these gatherings led to a definitive conclusion on the topic? Not exactly.

“We’re pretty much in consensus on what the part is,” offered Parts and Materials Committee CoChair Ken Weiss (SSF Imported Parts). “Where we’re deadlocked or stuck is with what to call it.

“We’ve got seven – maybe eight or nine – industry platforms that all take this and call it something different,” he added. “If we can put an industry consensus label on this part, then we can put pressure on all the platforms to adopt it. If you get a CCC estimate that says ‘x’ and a Mitchell estimate that may say ‘y,’ that’s what we’re trying to get consensus on.”

Panelist Ron Reichen (Precision Body & Paint; Beaverton, OR) expressed the need for all parties involved in the repair process to have a thorough understanding of the products being utilized.

“Some vehicles are leased that require the use of OE parts. We have to follow that documentation. You may be on a Direct Repair Program where you have a particular requirement.

All of those codes have to filter down, and everybody who’s a player in this repair reconstruction has to have a perfect understanding of exactly what that part is and how it affects everything else downstream.”

Jeff Schroder, CEO of Car-Part.com, echoed Reichen’s concerns.

“It’s important that when the parts supplier describes their part, they use the same definition as someone looking at it in the marketplace or with the estimating or shop management system so that everybody is on the same page [on] how to process and deal with that part.”

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The demands for easily understood and transmitted parts information between common industry computer systems have led the Collision Industry Electronic Commerce Association (CIECA) to collaborate with industry members to find a concise way to represent these parts in the codes it develops. (Currently, no CIECA codes exist for “Opt-OE” or “Alt-OE” parts.)

During his presentation at CIC, CIECA Executive Director Fred Iantorno noted that further inter-industry agreement is needed in developing a definition for new OEM parts supplied by third parties that offer their own warranties instead of those approved and issued by vehicle manufacturers. Committee Co-Chair Aaron Schulenburg (Society of Collision Repair Specialists) opined that while it is important to develop greater cohesion among computer systems in regard to parts categorizations, the industry also needs to place equal attention on guaranteeing effective communication to the motoring public.

“I think it’s good that CIC and CIECA have been working collaboratively on the conversation points, but how we identify it forward-facing to the consumer in a way they can understand and connect with is a really important piece to us.”

Addressing the panel from the crowd, Tim Ronak (AkzoNobel) cautioned that the growth of advanced driverassistance systems (ADAS) and other vehicle technologies is prompting a shift in liability from the driver to the manufacturer, thus placing a greater emphasis on the warranties attached to the parts used in a repair.

“Whether we like it or not, liability is attached to the operation of that system that we call a vehicle, and that liability has a connection to where the implied warranty comes from…[There is] a

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June 2019

Everybody who’s a player in this repair reconstruction has to have a perfect understanding of exactly what that part is and how it affects everything else downstream.

- Ron Reichen, Precision Body & Paint

connection or belief that if I’m using an OEM part, it’s warranted by the manufacturer. That belief implies to [consumers] that if I use that, I’m good [and] if something was to happen to that vehicle, I’ve protected myself as best as I know how. Now, if I choose to use something not warranted by the manufacturer, that’s on me and apparently my decision. But we need to create a classification that clearly links the manufacturer and the owner of the liability of the operation of that vehicle.”

Ronak suggested that additional language such as “grey market” or “not warrantied by the OEM” be used when categorizing parts purchased by thirdparty vendors.

“Because [the part] has left that chain of custody, the liability path has a break in it.”

As the industry grapples with defining third-party-supplied OEM parts and addressing the warranty issues associated with them, state governments are beginning to step up to the plate with their own solutions. Last fall, both the California Department of Insurance (citing possible violations of the California Unfair Practices Act) and the California Bureau of Automotive Repair called for terms including “Opt-OE” and “Alt-OE” to be removed from future collision repair estimates in the state. While this move was an obvious success in clearing up confusion over what constitutes an OEM

part in the Golden State, Schulenburg warned that there are potential disadvantages to having outside regulatory parties oversee decisions that could instead be made through industry forums like CIC. “Legislators and legislation often don’t consider or have the understanding of the nuances within an industry. That’s one state; there are obviously 49 others who may define it differently or not at all. I think our objective as an industry is to figure out what [parts] should be called, then work with groups like [the one in] California if maybe they miss some of the nuances that are important to consumers.”

While the panel discussion at CIC failed to yield a definition position, it represented the first step towards open dialog and – if inter-industry parties can work together – eventual resolution to one of the most complex dilemmas in auto body history. H&D

Executive Director’s Thoughts The parts debate is further-reaching than people initially think. The use of alternative OEM parts is ramping up at a time when insurers are pushing back more on pricing. The consumption of these parts based on price is driving the issue to the forefront, and the need for transparency is now at its highest. The consumer’s ability to understand the differences is for the protection of their vehicle warranty and retained value.

- Jordan Hendler

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Audi dealers strive to make you an Audi Genuine Parts fan •

Audi Parts Professionals are your subject matter experts on collision parts, replacement components and mechanical items.

•

Many Audi dealers offer technical service support hotline access that can reduce your repair times and help you meet an on-time promised delivery.

•

Installing Audi Genuine Parts contributes towards improved cycle time that makes both your customer and their insurance company happier.

•

Regardless of the age of your customer’s Audi, Audi dealers have access to over 200,000 part numbers.

No other supplier comes close.

Helping you do business is our business. Order Audi Genuine Parts from these select dealers.

Audi Arlington 3200 Columbia Pike Alexandria, VA 22204 703.739.7490 Fax: 703.684.8420

Audi Bethesda 5206 River Road Bethesda, MD 20816 Parts Direct: 240.762.5636 Parts Fax: 301.718.1847 www.audibethesda.com

Rockville Audi 1125 Rockville Pike Rockville, MD 20852 Parts Direct: 301.296.2870 Parts Fax: 301.762.5055 www.rockville-audi.com

Audi Owings Mills 9804 Reisterstown Road Owings Mills, MD 21117 Parts: 877-411-6825 Parts Fax: 410-372-3380 www.audiowingsmills.com

Audi Annapolis 1833 West Street Annapolis, MD 21401 Parts Direct: 443.482.3280 Parts Fax: 443.482.3281 www.audiannapolis.com

Audi Chantilly 14839 Stonecroft Center Court Chantilly, VA 20151 703.956.2100 Fax: 703.956.2139 www.audichantilly.com

Audi Silver Spring 3151 Automobile Boulevard Silver Spring, MD 20904 844.413.6929 Fax: 301.890.3748 www.audisilverspringparts.com

Audi Virginia Beach 2865 Virginia Beach Boulevard Virginia Beach, VA 23452 Toll Free: 800.277.2122 Parts Direct: 757.687.3483 Fax: 757.687.3490 www.checkeredflag.com

June 2019

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Superior service starts with superior parts.

Rely on what Mazda drivers already know-Genuine Mazda parts extend a car's life.

Designed specifically for Mazda vehicles Get the right part the first time We're an accurate, trusted resource as close as your phone Give us the opportunity to serve you

Contact these Mazda dealers for all your parts needs: Brown’s Fairfax Mazda 10570 Lee Hwy. Fairfax, VA 22030 Toll Free: 800-234-8642 Phone: 703-385-3994 Fax: 703-591-5348

Nu Car Mazda 172 North Dupont Hwy. New Castle, DE 19720 Toll Free: 800-346-5283 Fax: 302-322-7135

Ourisman Mazda of Rockville 801 Rockville Pike Rockville, MD 20852 Parts Direct: 301-340-7668 Phone: 855-417-4511 Fax: 240-499-2488 e-mail: rockvilleparts@ourismanautomotive.com www.ourismanmazdaofrockville.com

Fitzgerald Mazda of Annapolis 1930 West Street Annapolis, MD 21401 Toll Free: 866-280-8022 Phone: 410-224-4636 Fax: 410-224-4264

Fitzgerald Mazda 114 Baughmans Lane Frederick, MD 21702 Toll Free: 800-545-4745 Fax 877-696-1841 E-mail parts@fitzmall.com www.fitzparts.com

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www.fitzmall.com

June 2019

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Get it right from the source.

Ford and Lincoln Mercury dealers are the one-stop source for all of your collision repair needs.

When you need fascias, grilles, headlamps, wheels or any other Ford Motor Company Genuine Part, call your local wholesaling dealership. They’re a great souce for technical and repair information as well. Using Genuine Parts can help your body shop reduce cycle time, improve relationships with insurance companies and satisfy customers. So get everything you need in just one call to your one-stop collision repair resource – your local Ford or Lincoln Mercury Dealership.

Contact us for all your parts needs: WALDORF FORD 2440 CRAIN HWY WALDORF, MD 20601 Phone: 301-843-3028 Fax: 301-843-0334 e-mail: parts@waldorfford.com waldorfford.com

JERRY'S FORD ALEXANDRIA 6510 LITTLE RIVER TURNPIKE ALEXANDRIA, VA 22312 Phone: 703-256-0638 Fax: 703-354-4834 e-mail: parts@jerrysford.com jerrysford.com

© 2018, Ford Motor Company

June 2019

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GENUINE NISSAN PARTS

MAKE ALL THE DIFFERENCE.

Only Genuine Nissan Parts deliver the fit, reliability, and performance to meet your shop’s collision repair needs.

So keep it original, and keep it real with Genuine Nissan Parts.

Contact these Nissan dealers for all your parts needs: Sheehy Nissan of Manassas 9010 Liberia Ave Manassas, VA 20110 Toll Free: 800-969-4778 Local Direct: 703-361-0377 Fax: 703-361-5165 martinfisher@sheehy.com

Passport Nissan 5000 Auth Way Suitland, MD 20746 Phone: 301-423-6930 Fax: 301-423-2965

NEW CHIEF MI200T

Premium Squeeze Type Resistance Spot Welder with Inverter Head

Sheehy Nissan of White Marsh 5361 Nottingridge Rd. White Marsh, MD 21162 Parts: 443-270-9001 Parts Fax: 443-270-8993 wmparts@sheehy.com sheehynissanofwhitemarshparts.com

Cowles Nissan of Woodbridge 14777 Jefferson Davis Hwy. Wodbridge, VA 22191 Phone: 703-497-3097 Parts Fax: 703-497-4407 Email: parts@cowlesauto.com cowlesnissan.com

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The most worldwide OEM approvals in the industry! www.crashmax.com * Lease Financing Available 34

June 2019

AUTHORIZED CHIEF AUTOMOTIVE TECHNOLOGIES DISTRIBUTOR

866-796-6656 Call for your no obligation measuring demo today!

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An association fostering the exchange of ideas and providing a voice and support for the collision repair professional.

Position Your Business as a Leader!

OFFICERS

PRESIDENT: Torchy Chandler torchy.chandler@gmail.com 410-309-2242

VICE PRESIDENT: Bill Hawkins hawkinswilliamjr@gmail.com 510-915-2283

SECRETARY: Phil Rice

TREASURER: Barbara Chase barbara@siskautobody.com 301-855-5525

phil@ricewoods.com 540-846-6617

BOARD OF DIRECTORS

PAST PRESIDENT: Mark Schaech Jr. markschaech@gmail.com 410-358-5155

Barry Dorn bdorn@dornsbodyandpaint.com 804-746-3928

Rodney Bolton rbolton@aacps.org 443-386-0066

Just like equipment and training, WMABA membership is not only a commitment to excellence, but also a valuable investment.

WMABA is recognized both regionally and nationally as the key forum for the exchange of ideas concerning the D.C., MD, VA and WV collision repair industry. It is the venue to discuss, learn about and impact evolving standards and policies in the technical, administrative and legislative fronts of our industry.

Shops and industry supporters can best develop themselves and their employees by actively engaging in the association and its activities.

Automotive collision repair facilities in Maryland, Virginia, West Virginia and Washington, D.C. who are willing to adopt WMABA’s Standards of Membership and offer a guarantee to their consumers are encouraged to engage their business as an active member of the association. For over 40 years, the WMABA membership of professional collision repair businesses and affiliates have committed to operating at a higher standard on behalf of their industry and their consumers. Over the years, WMABA has proudly represented the collision repair industry at hearings on Capitol Hill, in Annapolis, MD, and Richmond, VA as well as almost every national collision repair event. While WMABA has a rich history of dedicated men and women serving the local collision repair community, WMABA also boasts numerous past and current accomplished Board members who represent our membership at the national level.

WMABA offers current and dynamic discussion forums on topics facing collision repairers, technical information and educational seminars, opportunities to network and discuss pressing topics with leaders of the collision repair industry, an arbitration program that works with consumers to help resolve issues they might have, apprenticeship programs, legislative representation and the ability to receive and contribute to one of the nation’s leading collision repair magazines, Hammer & Dolly.

EXECUTIVE DIRECTOR: Jordan Hendler jordanhendler@wmaba.com 804-789-9649 Kevin Burt kevinburt@walkermillcollision.com 301-336-1140

Ben Gibson bgibson@richmondmarinecenter.com 804-355-8151

Don Beaver don.beaver3551@gmail.com 443-235-6668

Contact Executive Director Jordan Hendler to find out how WMABA can amplify YOUR voice in the collision repair industry.

Danny Szarka danny@dynamiccollisionservices.com 410-500-9200

Steven Krieps srkrieps@live.com 304-755-1146

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Wheel Collision Center

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Contact Us E-mail: parts@cowlesauto.com Phone Number: 703-497-3097 Fax Number: 703-490-4407 www.cowlesnissan.com

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