[LOCAL] NEWS
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Did you catch our “Just4Fun” feature on the funniest customer experience you’ve had in our October edition? Gary Cloutier (Cloot’s Auto Body; Westfield) reached out to tell us about his experience with the Muffin Monster! One morning, Cloutier’s wife dropped her Dunkin Donuts tea and muffin on the front counter before popping into the shop to greet the team. A customer came in to request an estimate on her RV and pointed Cloutier to where her husband was parked out back.
“I went outside to look at the RV, but instead of following me, this woman shut the door, grabbed the top off my wife’s muffin that was still sitting on the counter - and popped it into her mouth just as my wife came back into the office! My wife couldn’t believe the lady took her fricking muffin.” Fortunately, the Cloutiers have a great sense of humor: “I copied the video from the security camera and posted it on Facebook with the caption, ‘Beware of the Muffin Monster roaming around in Westfield.’ The next day, I posted an offer for a free muffin with every estimate, joking that we were applying with the Westfield Building Department to install a drive-through window for quicker muffin distribution. Then, I bought two blow-up donuts with bites taken out of them to decorate the truck outside the shop and shared a video, ‘The MUFFIN MONSTER strikes again.’” Not everyone thought the joke was funny. “About 10 percent of the comments attacked me and claimed elder abuse,” Cloutier says. “But the customer herself even chimed in and joked about how she would have preferred a lollipop.”
PROTECTING CONSUMERS AND THE COLLISION INDUSTRY
MASSACHUSETTS
10 December 2021
New England Automotive Report
