New Jersey Automotive November 2019

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THE OFFICIAL PUBLICATION OF THE ALLIANCE OF AUTOMOTIVE SERVICE PROVIDERS/NEW JERSEY (www.AASPNJ.org) AND THE AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY (www.ARANJ.org)

FACTS, FIGURES, FRICTION:

Results of the 2019 NJA Industry Survey

15th Annual Lou Scoras Golf Outing Highlights

The Key to Proper Pay

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We Appreciate Your Business!

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P.O. Box 734 Neptune, NJ 07753 EXECUTIVE DIRECTOR Charles Bryant 732-922-8909 / setlit4u@msn.com 2019 - 2021 OFFICERS PRESIDENT Jerry McNee, Ultimate Collision Repair, Inc. 732-494-1900 / ultimatecollision@att.net

VOLUME 49 NUMBER 11 | November 2019

CONTENTS

COLLISION CHAIRMAN Dennis Cataldo, Jr., D&M Auto Body 732-251-4313 / jr@dnmautobody.com

10 OUT OF BODY AND (MECHANICAL)

19 EXECUTIVE DIRECTOR’S MESSAGE

MECHANICAL CHAIRMAN Keith Krehel, Krehel Automotive Repair, Inc. 973-546-2828 / krehelauto@aol.com

14 PRESIDENT’S MESSAGE

52 NJA ADVERTISERS’ INDEX

TREASURER Tom Elder, Compact Kars, Inc. 609-259-6373 / compactkars@aol.com

LOCAL NEWS 23 Remembering Kathy Elder

SECRETARY Thomas Greco, Thomas Greco Publishing, Inc. 973-667-6922 / thomas@grecopublishing.com BOARD Gary Gardella, Jr., County Line Auto Body 732-363-5904 / countylineautobody@gmail.com Dave Laganella, Peters Body and Fender 201-337-1200 / petersbandf@gmail.com Sam Mikhail, Prestige Auto Body 908-789-2020 / mikhail@goldcar.com Ted Rainer, Ocean Bay Auto Body 732-899-7900 / ted@oceanbayautobody.com Anthony Trama, Bloomfield Auto Body 973-748-2608 / anthony@bloomfieldautobody.com BOARD ALLIED Joe Amato, The Amato Agency 732-530-6740 / joesr@amatoagency.com Mike Kaufmann, Advantage Dealer Services 973-332-7014 / mkaufmann@advantageds.com PAST PRESIDENT ATTENDING Jeff McDowell, Leslie’s Auto Body 732-738-1948 / chacki@aol.com

EXPERIENCES

25 COLLISION CHAIRMAN’S MESSAGE

43 AASP/NJ 15th Annual Lou Scoras Memorial Golf Outing Highlights Photos by Alana Bonillo and Frank Ingram Photography

COVER STORY 31

by Jacquelyn Bauman

FACTS, FIGURES, FRICTION: Results of the 2019 NJA Industry Survey

PUBLISHER Thomas Greco / thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli / alicia@grecopublishing.com CREATIVE DIRECTOR Lea Velocci / lea@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten / joel@grecopublishing.com EDITORIAL/CREATIVE COORDINATOR Alana Bonillo / alana@grecopublishing.com OFFICE MANAGER Donna Greco / donna@grecopublishing.com

AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY 46 Wharton Insurance Briefs by Mario DiFilippis

CONTRIBUTING EDITORS Charles Bryant • Mario DeFilippis • Jeff McDowell • Mitch Portnoi • Ron Ananian Keith Krehel • Jerry McNee • Bob Dirkes • Jacquelyn Bauman

Published by: Thomas Greco Publishing, Inc. 244 Chestnut Street, Suite 202, Nutley, NJ 07110 Corporate: (973) 667-6922 / FAX: (973) 235-1963

CELEBRATING 30 YEARS www.grecopublishing.com NEW JERSEY AUTOMOTIVE is published monthly and is sent to AASP/NJ and ARANJ members free of charge. Subscriptions are $24 per year. NEW JERSEY AUTOMOTIVE is published by Thomas Greco Publishing Inc., 244 Chestnut St., Nutley, NJ 07110. The editorial contents of NEW JERSEY AUTOMOTIVE are copyright © 2019 by Thomas Greco Publishing Inc. and may not be reproduced in any manner, either in whole or in part, without written permission from the publisher and/or editor. Articles in this publication do not necessarily reflect the opinions of Thomas Greco Publishing Inc. Stock Images courtesy of www.istockphoto.com.

Joe Amato, Sr. Ron Ananian Jim Bowers Charles Bryant Don Chard Guy Citro Pete Cook Ed Day Dave Demarest Phil Dolcemascolo Tom Elder Bob Everett

Thomas Greco Dan Hawtin Rich Johnson Wes Kearney Nick Kostakis Jim Kowalak Keith Krehel Joe Lubrano Michael Lovullo Jeff McDowell Sam Mikhail Ron Mucklow

George Petrask Russ Robson Jerry Russomano George Threlfall Cynthia Tursi Lee Vetland Paul Vigilant Rich Weber Brian Vesley Glenn Villacari Stan Wilson

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The Dawning of Innocence

OUT OF BODY (AND MECHANICAL) EXPERIENCES

I have written about friends in this space before, but a few days ago, I remembered one I hadn’t thought about in decades.

For those of you who are faithful readers of this column, you might remember my best friend, Dean, who passed away a few years ago. Dean is the one I always will remember as my lifetime best friend. But once I graduated from grammar school and moved on to middle school – where all the kids from the five grammar schools came together – I found a new bunch of kids to hang out with. (Dean was a year behind me, so he was still back with the “babies.”)

Back then, if you played sports, middle school also was the first time you were introduced to traveling teams (unlike today, where any father whose kid isn’t good enough to make the town team creates his own). I was fortunate to get picked for the Nutley Junior Raider basketball team and became good friends with kids I would previously only cross paths with through recreation sports. That’s where I met Jim. Jim was the best athlete in our class. He was a natural. He was the best football player and one of the best baseball and

by THOMAS GRECO, PUBLISHER

basketball players. He was also the coolest kid in our grade.

I kind of knew of Jim, since our older brothers were the same age and played football together. We became pretty tight for a couple of years. We’d hang out after practice or games, walk home together, stop off at the Candy Corner or Jack’s Sweet Shop and do what middle school sports stars do. Well… I use the word “stars” as liberally as possible here. There was only one.

Jim was the star. I was more like his caddy.

With Dean in my rearview mirror, Jim and I became best friends throughout middle school and well into our freshman year of high school. That’s where our friendship came apart, at the crack of Dawn.

No, not the time of day. Dawn Lovero. The hottest girl in our school. I mean, just look at that name: DAWN LOVERO. Even her name reeks of passion! I know the following sounds like the plot of every ’80s teenage comedy you’ve ever seen, but I swear I lived it.

To put things in perspective, this was 1974. Tube tops and halters were the fashion of the time. And let’s just say Dawn

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10 | New Jersey Automotive | November 2019

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matured early. And she knew it. My 13-year-old mind may have had a great imagination, but my 58-year-old memory tells me she wore one of those things every single day. Maybe it just seemed that way.

Of course, Jim and Dawn became a couple. It was only natural. Hottest girl and hottest guy. And of course, whenever they had a major problem (like Dawn flirting or Jim looking at another girl), they needed someone to act as an intermediary to get them back together. Take a guess who that was. Yup. ME. But again, I was 13. And the hottest girl in class was calling me every night to talk about my best friend. NATURALLY, I fell in love with her!

I knew it was a waste of time. I couldn’t compete with Jim, but it didn’t matter. Dawn Lovero was paying attention to me. For some reason, Dawn started calling me even when they weren’t fighting. Then, she invited me over to her house without Jim. We just hung out and watched TV. Her mother (who, in my mind, looked like every beautiful TV mom from every sitcom I ever saw) loved me. I can remember sitting on her couch that day and being scared to death. Should I make a move? Will she go with it? Or was I just the “friend?” What about Jim? Jim who? LOL. Before I could act, the phone rang. It was Jim. I remember her sitting there as I listened to her confess her love for him. I left her house with a broken heart.

But not long after that, I invited Dawn over to my house without telling Jim. And before long, we snuck off to my room so I

could impress her with my record collection. It must have worked, because without warning, she reached across the bed and kissed me passionately. Just imagine. I had never kissed a girl before this day. And now, here’s the hottest girl in my grade not only kissing me, but sticking her tongue down my throat! I get chills just thinking about it.

The kiss was over before it started. She pulled away, laughed and walked out into the living room. That was it! I WAS SURE I JUST MET MY FUTURE WIFE! I think Jim started to get suspicious, because he and I started to drift apart. We no longer walked home together and really didn’t speak much. Dawn and I kept speaking daily, furthering along my fantasy of dating her…until that fateful day.

I remember everything. It was the day of Super Bowl IX. Vikings versus Steelers. I was watching the game with my family.

It was halftime. Steelers 2, Vikings 0. Dawn called on the family phone line. I went into my parents’ room, and we were talking.

(Well, she was talking; I was floating.) Then, I heard the phone in my bedroom ring. My sister called out to me: “Jim’s on the phone.”

“Hold on, Dawn.” I went and picked up the other line.

“Hey Jim, what’s up?”

“Get the hell off the phone with my girlfriend!”

Click.

Jim had obviously called her phone and then my phone, got two busy signals (remember them?) and put two and two

continued on pg. 52

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The Key to Proper Pay PRESIDENT’S MESSAGE

As collision repair business owners,

and justify the procedures we perform –

our top priority is to ensure that every job

and why we charge for them.

a safe and professional manner. Our other

of the best things to ever happen to our

that leaves our facilities was performed in main priority as business owners is to get paid for everything we do. The auto body industry is not a charity, and it is not a

crime to expect to make a profit at the end of the day. If you ever hope to make the money you deserve on the shop floor,

then you must embrace the importance of

In my opinion, the DEG has been one

industry. You can reach out to them when

you question a labor time given by one of

the three major Information Providers and

be put in touch with an independent third

party who will investigate the matter for

you. You may not agree with some of the

end results, but at least you will have a

documentation.

definitive answer. BillableGenie, a service

at the bottom of an estimate are over.

Research, compiles user-generated repair

The days of lump-summing our work

We’re living in an era of OEM position statements/repair procedures, the

available from National AutoBody

information to create a realistic picture of

by JERRY MCNEE Now, I can show a “usual and customary”

pattern that clearly demonstrates that

insurers are in fact paying for certain

things they’ve been denying us. This

information can be shared with insurers –

and your customers – to show what is

legitimately being paid.

We are the repair professionals; we

are the ones who provide a service and

have liability for that work. The insurer’s

only obligation is indemnifying the

customer. What you’re willing to accept

due to a lack of knowledge – or an

unwillingness to look up the proper

information – is a problem for the entire

the procedures being paid for in your

industry.

I-CAR and statewide Labor Rate Surveys

There’s no question that BillableGenie will

below. Each will help you become a

(laborratesurvey.com). We now have the

The insurance industry has been using the

Database Enhancement Gateway (DEG), conducted by National AutoBody Research

greatest ability we’ve ever had to

accurately research and present the data

and information necessary to substantiate

market and markets across the country.

enlighten you to what others are doing.

phrase “usual and customary” for years,

but it’s only “usual and customary”

because we haven’t had that data before.

Links to Help with Proper Documentation

Check out the links listed in the box

stronger and more informed business

owner – and will provide you with

documentation needed to win the battles

being fought every single day in our

industry.

NJA

Database Enhancement Gateway (degweb.org) - The DEG Database Inquiry process is the mechanism for questioning or seeking additional clarification of a database value that you feel may be incorrect or require additional notations. It can also be used to identify missing information that you feel is needed to write a complete and accurate estimate (missing labor, missing parts, missing footnotes or incorrect illustrations).

Oem1stop.com- An online database of OEM position statements and other OEM-specific information. Hosted by the OEM Collision Repair Roundtable.

National AutoBody Research (nationalautobodyresearch.com) – Home of the VRS Labor Rate Survey and BillableGenie.

SCRS Guide to Complete Repair Planning (scrs.com/technical-resources) – The Society of Collision Repair Specialists (SCRS) recognizes that there are many legitimate operations and services that technicians provide that go unrecognized in the estimate development and final billing processes. The purpose of this document is to aid repair facility personnel in formulating the most accurate repair plan in the estimate preparation process and minimize supplements.

14 | New Jersey Automotive | November 2019

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18 | New Jersey Automotive | November 2019

Mazda of Lodi 130 Route 46 East Lodi, NJ 07644 Phone: 866-716-0511 Fax: 973-594-4933 www.mazdaoflodi.com

Wayne Mazda 1244 Route 23 North Wayne, NJ 07470 Phone: 973-646-0333 Fax: 973-694-1700 www.waynemazdafactoryparts.com

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The Six Most Important Words in Our Industry

EXECUTIVE DIRECTOR’S MESSAGE

by CHARLES BRYANT “United we stand, divided we fall.”

I’ve written these words before, but they are worth repeating.

Truer words have never been spoken, and they have been spoken by great leaders for as long as I can remember in almost every situation one can think of. I bring them up again because I want to draw attention to the idea of the collision industry standing together when addressing any issue we encounter.

Over the years, the collision industry has been divided for many reasons. This division has caused more problems than I can mention. One of the biggest that immediately comes to mind is Direct Repair: To be, or not to be. If we look back, DRPs have turned friends into enemies. Many shops that do not agree with the concept look at the shops that participate as their adversaries. Non-DRP shops lose jobs to the shops that are on the insurers’ Direct Repair Programs, which the non-program shops have difficulty getting an agreement to join. Often, the owners of both shops were at one time good friends. However, once one of the shops decided to participate in a DRP, the friendship ended and the war began.

One might say it’s easy for someone like me, who is not directly affected by the DRP versus non-DRP issue, to fail to understand why this is such a big issue. Well, maybe that is true to a certain degree, but at the same time, I have the ability to look at things differently and with a more open mind. I have good friends on both sides of the fence, so to speak.

As a person on the outside looking in, I see things from a completely different angle. With that said, if it were not for the issue of “steering” that results from one shop being on a DRP and another shop not being on a DRP, both shops could probably care less about whether the other shop is on a program or not. But when a non-DRP shop gets the call from a DRP shop saying they are coming for a vehicle, all hell breaks loose.

If it were just an issue of how one shop does business compared to another, it most likely would not matter to the other shop. But when it comes to the other shop taking jobs away from the first shop, it not only matters, but it means all-out war. This is not hard to understand. The hard part is how to deal with it and still stay united.

Over the years, insurers have figured out how to keep the Labor Rates down and get away with not paying for necessary items and/or pay less than reasonable prices for things like paint and materials and much more. Collision shops are currently working for Labor Rates less than those charged by bicycle shops. How in the world can that be? It just doesn’t seem to make sense. That is, unless we take a realistic look at how we got to where we are today. The answer is actually simple: Divide and concur!

The insurance industry figured out how to divide the industry and pit one shop against the other in such a way that it allows them to control every aspect of the cost of repairs. The insurance

industry will only allow about 15 percent of the shops in any given area to participate in their DRPs. Then, they use that 15 percent to control the other 85 percent. What they have done is actually brilliant! However, it has been terrible for the collision industry and is the reason that shops are currently working for such low rates.

Over the years, the collision industry has learned how to live with it and manipulate things enough to survive, but even survival is quite difficult at times. So, what is the answer? The collision industry must learn how to become united and work together – and that may mean a DRP shop owner sits next to a non-DRP shop owner at a meeting. It may mean putting issues aside and learning how to work side by side in a united effort regardless of one’s DRP status. One of the best ways to help unite the industry is to join and support your local trade association. AASP/NJ is working hard every day to address the issues that affect the collision industry. The association has tools and documentation continued on pg. 23

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New Jersey Automotive | November 2019 | 19

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EXECUTIVE DIRECTOR’S MESSAGE continued from pg. 19

LOCAL NEWS

Remembering

Kathy Elder New Jersey Automotive is saddened

to report that Kathleen “Kathy” Elder, wife of AASP/NJ Treasurer and Past President Tom Elder, passed away on October 8 at the age of 65.

Born in Philadelphia and raised in

Pennsauken, Kathy married Tom and

that can help our members resolve many of the current issues that have already been successfully dealt with and addressed.

Because of changes in the modern automobiles equipped with complex driver-assist technology, the collision industry can no longer play Let’s Make a Deal with insurers on the cost of repairs.

We must insist on being paid a fair and reasonable Labor Rate for the work being performed and consider the training and equipment that is required to safely and properly repair these advanced

automobiles. These issues are not going to get resolved by a divided industry.

What’s going on in the collision industry today is a perfect example of “united we stand, divided we fall.”

If anyone reading this is not a member of a trade association, I strongly urge them to contact AASP/NJ to become a member and do your part to become a united industry that has the power in numbers to address and resolve the problems we face today. If you would like to join, please call me at (732) 922-8909.

NJA

eventually settled in Perrineville. She

graduated from Trenton State College with a BS in nursing and practiced as a school nurse and nursing home director until her

children were born. For the past 35 years,

Kathy worked as the corporate secretary of Compact Kars, Inc. in Millstone.

Kathy found the most joy in life by

spending time with her grandchildren and

helping her community. With her pure heart and giving spirit, she had an incredible

ability to connect with the people around her. She had a tremendous impact on

many lives through her volunteer work as a member of United Presbyterian Church of Millstone, Visiting Nurses Association, Kiwanis Club, Angel Tree Christmas

Ministry and local food pantries. She even

created a clothing bank in the basement of her own home for those in need.

Kathy was predeceased by her

parents, Harry and Dorothy Donaghy. She

is survived by her husband, Tom; brothers Tim, Mark, Dan and Harry Donaghy;

daughter Laurie Elder and her husband,

Raven Rapisarda; son Jeffrey Elder and his wife, Laura; daughter Monica Elder;

grandchildren Siona, Gavin, Jade, Jake,

Arowyn and Jaxon; and fur babies, Gabbi, Randy and Foxy.

Memorial contributions in Kathleen’s

name may be made to the United

Presbyterian Church of Millstone, P.O. Box 202, Perrineville, NJ 08535.

AASP/NJ and New Jersey Automotive

offer Tom and Kathy’s family and friends our deepest condolences.

NJA New Jersey Automotive | November 2019 | 23

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24 | New Jersey Automotive | November 2019

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COLLISION CHAIRMAN’S MESSAGE

The New I-CAR

by DENNIS CATALDO, JR.

I-CAR has rolled out its “new enhancements to its core education and recognition programs.” In short, it has made extensive changes to its curriculum and requirements for “Gold Class” status for shops and “Platinum” recognition for technicians.

Changes to the I-CAR curriculum include more than 275 courses, with an increase and emphasis on “Vehicle and Technology Specific Training” classes, to match the ever-growing technology used on vehicles today. This technology includes advanced driver-assistance systems (ADAS) and changes in materials (aluminum, carbon fiber). I-CAR is offering new manufacturer- and vehicle model-specific classes as well. While ICAR has increased the amount of courses offered, it has lowered the individual cost of each one, with most falling in the $30-to-$70 range. I-CAR is also now offering a yearly subscription-based option (for Gold Class shops) that allows an unlimited amount of training based on the number of employees in the shop. For those who hold I-CAR welding certifications, the recertification period for welding moves from five years to three and no longer requires full course completion. Instead, only skill reverification is required, and recertification will now feature a lower price. Also, all processing fees to redeem I-CAR credit for approved “Industry Training Alliance” courses have been eliminated, and training record credit is automatically applied directly through Alliance partners.

WHY

The biggest change to the qualifications for becoming a “Gold Class” shop is that more members of your organization need to take I-CAR classes. In order to qualify, your organization needs 50 percent of the estimator, refinish and non-structural technician roles and 100 percent of the structural technician roles to complete ProLevel 2 courses. Individual Platinum status is now achieved when an individual completes ProLevel 3 courses. In doing so, ICAR is making sure more technicians are adequately trained in repairing modern vehicles properly. Those who achieved Platinum status by October 1 will have up to two calendar years from their 2020 renewal, depending on their current level of training, to achieve the increased requirements and Platinum status.

I recommend everyone log into their I-CAR account and start your education plans now. There are a number of classes that need to be completed to fill the gaps that current Level 3 technicians may have in their current roles. Thankfully, most of the classes are offered in a virtual or online setting and can be completed at any time. By improving its curriculum and access to its information, I-CAR should be seen as a way to reinvest in your business and, more importantly, your employees. Ensuring a proper repair is paramount to your reputation and the peace of mind of your customers.

NJA

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NJA1119.qxp_NEW JERSEY AUTOMOTIVE 10/28/19 5:11 PM Page 28

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28 | New Jersey Automotive | November 2019

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New Jersey Automotive | November 2019 | 29

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30 | New Jersey Automotive | November 2019

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FACTS, FIGURES, FRICTION:

Results of the 2019 NJA Industry Survey

By Jacquelyn Bauman

Teddy Roosevelt once said, “Comparison is the thief of joy.” But then again, Teddy Roosevelt didn’t own a repair shop.

Once again, New Jersey Automotive has set out to answer your burning questions about the industry and help you get the best idea of how you can improve your business. Thank you to the overwhelming number of shops who responded to this year’s survey. We hope you find this information valuable.

NJA1119.qxp_NEW JERSEY AUTOMOTIVE 10/28/19 5:12 PM Page 32

2019 NJA Industry Survey Where do you look to hire new employees?

Access to new, qualified technicians has been an issue in the industry for as long as most shop owners across New Jersey have been around. When looking to hire new employees, it’s not surprising that most shops look to the internet for help. Sixty percent specifically cited Indeed, while 44 percent indicated Craigslist among their main source of new hires.

How many employees do you have, including yourself?

1-5: 24% 6-10: 43% 11-20: 19% More than 20: 14% Where is your shop located?

Northern

48%

APPROXIMATELY HOW MUCH DO YOU SPEND ON PARTS ANNUALLY? $1-$100,000: 2% $101K-$500K: 52% $501K-$1 million: 19% $1 million or more: 27%

Have you encountered or been encouraged to use “Opt-OE,” “Alt-OE” or “Surplus OE” parts?

Yes: 88% No: 12%

Central

45%

Southern

7%

Are you currently certified/recognized by an OEM to perform collision repairs?

Yes: 31% No, but I am working towards recognition/ certification:

100%

40%

of survey takers participated in training over the past year.

Last year, 97 percent of respondents noted that they participated in some form of training over the previous year.

While that is already an impressive statistic, New Jersey Automotive is thrilled to report that this year, 100 percent of shop owners who took our survey participated in some form of training in the past 12 months.

Readers cited a number of different sources for their education.

Sixty percent of shop owners who took our survey indicated that they attended an association seminar in 2019, taking full advantage of all of the services that AASP/NJ has to offer.

I-CAR classes were another popular answer at 57 percent (an increase from last year’s 39 percent), followed closdely by industry trade shows at 52 percent and manufacturer training at 33 percent. New Jersey shop owners also indicated that they have taken advantage of some of the benefits of technology and pursued online classes and webinars for training purposes.

32 | New Jersey Automotive | November 2019

No, and I am not planning on becoming OEMrecognized/certified:

29%

How do you feel OEM certification programs will affect your business?

54% Positively

21%

Negatively

My business will not be affected: 22% Not applicable: 3%

NJA1119.qxp_NEW JERSEY AUTOMOTIVE 10/28/19 5:12 PM Page 33

MOST PRESSING ISSUE FACING SHOPS: The repair industry is often a labor of love for many shop owners; with all of the issues they’re constantly facing, if they weren’t passionate about this field, it wouldn’t be worth it. From steering to low Labor Rates to a lack of new technicians, the problems are plentiful. But what do New Jersey shop owners think are the most pressing issues they’re facing these days?

It shouldn’t come as a surprise to anyone that topping the list is poor Labor Rates. Thirty-eight percent of shop owners noted this as their biggest pain point in the industry.

“By far, the hardest part of owning a shop these days is the inadequate compensation for repair procedures and Labor Rates,” one North Jersey repairer explained.

“Insurance companies control the cost to repair a car back to Labor Rates: pre-accident condition, which 38% means profit margins are down.”

“Insurance companies Insurers/ dictating what you get paid, Steering: 33% where you order parts from and what operations they will and Techs/help: won’t pay for,” a shop owner 29% from South Jersey concurred.

“The list goes on and on.”

ADAS: 12% Of course, dealing with insurer pressure and not getting paid properly for what you do are only part of the problem. Difficulty finding good technicians to hire was indicated by 29 percent of respondents as their biggest issue.

“Not only do we have a lack of skilled labor in our industry,” a South Jersey reader said, “but when we do have someone good, we have other shops stealing our employees.”

For the first time in the history of this survey, advanced driver-assistance systems (ADAS) now appear on the list of issues facing repairers today. Twelve percent brought this up as something worrying them more and more.

“Insurer interference is one thing,” a Central Jersey repairer stated, “but liability with advanced vehicle safety systems and, more importantly, the lack of knowledge many shops and dealers possess is a whole other animal.”

98

2019 NJA Industry Survey

%

of survey takers perform pre-/post-repair scans before and/or after a repair job.

Do you typically: Hire a third-party vendor to perform scanning services: 27%

Scan in-house using a third-party scanner:

46% Scan in-house using an OEM scanner:

27%

Do you have difficulty getting properly compensated for scanning?

48%

52%

COLLISION SHOPS:

Are you a DRP? No 32%

Yes 68% If you selected “Yes” to being a DRP shop, how many programs are you on?

1-5: 85% Do you also perform mechanical work at your facility?

6-10: 15%

73%

27%

continued on pg. 36 New Jersey Automotive | November 2019 | 33

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2019 NJA Industry Survey

WHAT BEST DESCRIBES YOUR PRIMARY BUSINESS? Collision Repair: 76%

1-5 years: 5% 6-9 years: 0% Collision & Mechanical Repair: 19%

Mechanical Repair: 5%

How long have you been in business?

What is the approximate ratio of OEM to aftermarket parts you use?

25% OEM, 75% aftermarket: 7% 50% OEM, 50% aftermarket: 26% 75% OEM, 25% aftermarket: 57% 100% OEM: 10%

In what instances do you use aftermarket parts?

The use of aftermarket parts in repairs is an unfortunate, but often unavoidable, consequence of the automotive repair industry. In an ideal world, 100 percent of repairs would use OEM parts, but the pressures of insurance companies, customers’ ignorance or unwillingness to pay and the age of a vehicle are the most common reasons for the use of aftermarket parts. Even though five percent of NJA survey respondents indicated that they never use aftermarket parts in a repair, the remaining 95 percent of shop owners who took our survey admitted that in a number of cases, it is inevitable. Insurance companies were mentioned by 55 percent of repairers as the main reason, followed by customer requests at 24 percent. In 2018, the age of a vehicle was indicated by 31 percent of readers as a reason to use aftermarket parts, but this has dropped to 14 percent in 2019.

WHAT IS YOUR CURRENT LABOR RATE? $65-75: 64% $71-80: 3% $61-70: 28% $81-90: 5% WHAT DO YOU THINK YOUR LABOR RATE SHOULD BE? $65-75: 12% $76-85: 58% $86-95: 23% $96+: 7%

More than 10 years: 95%

What age is your oldest employee?

41-50: 17% 50+: 83%

What age is your youngest employee?

18-25: 60% 26-35: 21% 35+: 19% With more than two thirds of respondents revealing that their oldest employee is over 50, it is no wonder why shop owners are consistently worried about the lack of new blood in the industry.

As one North Jersey shop owner put it, “There’s just nobody out there.”

However, not everyone is feeling the struggle, as one shop owner from Central Jersey revealed he’s already hired an incredible 10 new employees in 2019!

It’s a slow journey, but it seems as though the Labor Rate across the Garden State is steadily increasing. Last year, 81 percent had a posted Labor Rate of $50-$60.

The median has increased; now, nearly half of survey respondents have a posted Labor Rate of more than $61. The climb towards getting paid properly for repairs is long and arduous, but the industry is making headway!

For the third year in a row, repair shops all around the Garden State have decided their top three “worst insurers to deal with” are State Farm, Allstate and Progressive. While the order has shifted over the years – in 2017, Progressive topped the list with 30 percent – State Farm has State Farm has knocked them out of the number-one spot with a whopping 48 percent.

IN YOUR EXPERIENCE, WHICH INSURANCE COMPANY DO YOU FIND THE MOST DIFFICULT TO DEAL WITH, AND WHY?

“It seems like State Farm wants to put anyone out of business who is attempting to stand up for their customers so they can get properly compensated for their loss,” one Southern Jersey shop owner lamented. “They’re ‘honey badgers.’ They just don’t care.”

Of course, GEICO, NJM and Liberty Mutual have all made the list as well; however, 12 percent of shops state that “most” insurers are the issue.

“They all have problems – mostly the ones that don’t compensate us properly for paint and materials, such as sealers, caulk tape, etc..” noted one Central Jersey shop. “They make it impossible to do business.”

Although most shops had a laundry list of insurers they find hard to work alongside, one Northern Jersey facility owner bragged that he “gets along with all of them. It’s a give-and-take relationship.”

NJA1119.qxp_NEW JERSEY AUTOMOTIVE 10/28/19 5:12 PM Page 37

2019 NJA Industry Survey

As a shop owner, MSOs are: Multi-Shop Operations A threat: 31% (MSOs) are a hot-button Irrelevant: 29% issue in the industry today.

With MSOs popping up all Inevitable: 26% around the state, what An opportunity: 14% does this mean for the independent mom-and-pop shops that have predominately been a feature of the industry?

“When a name is not attached to a business, the work they do sucks,” one Southern Jersey shop owner opined.

“It’s just another way for insurance companies to control rates,” a Central Jersey repairer agreed. “They give discounts and make it the industry standard. Their buying power gives them an advantage in many areas like parts, equipment and employee benefits, to name a few.”

However, not all Garden State shop owners believe that MSOs have a strictly negative effect on the industry. With 14 percent indicating that MSOs present an opportunity for repairers, some are looking on the bright side of the issue.

“I think MSOs make you take a look at how to improve your own business to stay relevant,” a North Jersey repairer shared. “We should be taking notes.”

Where do you commonly go to find information on ADAS repairs and procedures?

The world is certainly changing. With supercomputers the size of your palm in everyone’s pockets, camera filters that can change you into another person entirely and little black cylinders in your home that can search the internet and turn on your lights with the sound of your voice, technology is everywhere these days. It’s no surprise that the trend has OE sites: 38% infiltrated the automotive ALLDATA: 26% industry. Many drivers on the Dealer: 19% road today rely on ADAS within AirPro: 12 % their vehicles to keep them safe on the road. For many consumers, Scanner: 7% the difference between a normal I-CAR: 7% day on the road and the worst day MAP: 2% of their lives could be made by Mobile everything from lane assist to Troubleshoot: 2% collision avoidance systems to Identifix: 2% automatic braking. But when they do get in a collision and these systems are compromised, how do you know how to fix it? Nearly half of NJA Industry Survey participants go straight to the source when dealing with these issues and find the solution from OEM sites. A little over a quarter of surveyed New Jersey shop owners depend on ALLDATA for the answers, and 19 percent go to the dealers with their questions.

Have you witnessed a mobile repair shop in action?

You are a responsible shop owner. You put in the effort to stay up to date on training, make the investments in the most state-of-the-art tools and equipment, ensure your shop follows stringent environmental protection policies – and yet down the street, there are lot lizards who are performing subpar repairs without holding themselves to the same quality and safety standards as you. How is this fair? Half of NJA survey respondents have seen a mobile repair shop in action.

“There is a local car dealership where, more than twice a week, I have seen people repairing and refinishing bumpers in the parking lot,” a South Jersey shop owner shared. “They’re grinding down wheels in the open air to ‘Mickey Mouse’ a repair.”

“We have a spray booth at our shop to make sure that we’re protecting the environment like we’re supposed to,” observed a respondent from Central Jersey. “Yet, I see mobile repairers painting bumpers outside under just a tent.”

While an overwhelming number who reported witnessing mobile repair shops in action have seen them operating out of lots, one Northern New Jersey shop owner saw it happening in his own backyard.

“I watched them paint a van outside between 50% houses in a 50% residential neighborhood!”

Mechanical shops: What do you think is the most pressing issue affecting shops today?

Sometimes, collision repairers believe that mechanical repairers have it made in the shade. Their Labor Rates appear to be much higher, they seem to fight less with insurers and their flow of jobs comes off as endless. However, all businesses – and all shop owners – have some kind of battle to fight. Some collision repair readers may be surprised to find a familiar thread in some of our mechanical participants’ complaints.

“There is so much new technology affecting the way we need to do repairs,” a Northern New Jersey mechanical shop owner explained. “What’s even worse is that there’s a lack of new people coming into the business, so we’re training guys on these systems who are going to be aging out of the industry in a few years.”

“The mechanical Labor Rate is lower when working for an insurance company than it would be if a customer was paying us directly,” one repairer from Central Jersey stated. “We depend on them to get the work, and they use that to their advantage to pay us less than what we deserve.”

It seems as though no matter what part of the industry you’re in, everyone is wrestling with the same demons.

New Jersey Automotive | November 2019 | 37

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2019 NJA Industry Survey

80%

On a scale of 1-10, how would you rate your current state of business?

Two

Three

Four

15%

25%

27%

8%

5%

Six

Seven

Eight

Nine

Ten

Five

HOW DO YOU PROMOTE YOUR BUSINESS TO CURRENT AND POTENTIAL CUSTOMERS?

62

%

of survey takers stated that they use social media to reach new clients.

It seems that most shop owners know that people love to talk, as 90 percent noted that word of mouth was one of the primary ways they market their business to current and potential customers. While 38% cited print advertising as their chosen method.

HOW HAVE SOCIAL MEDIA AND DIGITAL PLATFORMS SUCH AS YELP AFFECTED YOUR BUSINESS? It all comes down to the ratings these days. Whether it’s Yelp, Google or Facebook, it can sometimes feel like your entire identity as a shop owner can be boiled down to a number of stars between one and five. We asked repairers what kind of impact this celestial rating system has had on their businesses.

“Yelp does not properly filter their reviews,” one North Jersey reader complained. “Regular customers have left reviews and Yelp deems them unreliable, but then turns around and posts any and all negative comments, even when we’ve proven them to be fake comments posted by competitors.”

While some have felt the frustrations that these public reviews can incite, others have started to see the bright side of what they can offer to a small business.

“Reviews make things more difficult, but I actually think it’s for the better,” commented a repairer from Central Jersey. “It forces you to pay attention to the customers’ needs, which in turn creates better CSI [Customer Satisfaction Index] scores. It reinforces the quality of a family business.”

B

of shops this year rate their businesses as ABOVE AVERAGE.

ased on the responses we received, it is clear that the New Jersey collision repair industry is as rewarding and frustrating as ever. With technological advances and insurer relations at an

Has photo estimating HELPED the repair process?

Yes: 24% No: 76%

79

%

of survey takers say steering has affected their business.

When we’re surrounded by sour news and each others’ woes, it can seem like there’s a gray cloud over the entire repair industry. One glimmer of bright light that readers may be shocked to discover is that repairers experiencing the pain of steering has decreased by 10 percent from last year.

Unfortunately, 79 percent of survey respondents still feel the consequences of steering daily. One Central Jersey shop owner shares a story that many repairers will recognize.

“The customer was told by the insurance company that they would not warranty the repairs,” he explained. “They created a sense of fear in our customer, which means we lost out on the job.”

“Insurance companies will tell potential customers that their repairs may not be covered if they’re not done at a DRP shop,” another shop owner from North Jersey comments.

“They’ll tell them that the car can’t even be looked at in our shop, and that the customer has to go elsewhere.”

Another shop owner from North Jersey discusses how repairers get caught in the trap of steering.

“For the few companies we are a DRP for, the work gets steered to us,” he noted. “On the other hand, with the many companies we are not a DRP for, the work gets steered away from us. Steering hurts all shops because it keeps Labor Rates stagnant.”

In the words of one very succinct Central Jersey shop owner, steering is “BAD.”

all-time high, shops continue to grapple with common issues while working hard to embrace the future. It will be enlightening to see where things are 12 months from now.

NJA

NJA1119.qxp_NEW JERSEY AUTOMOTIVE 10/28/19 5:12 PM Page 39

Flemington Volkswagen 213 ROUTE 202/31 FLEMINGTON, NJ 08822 TOLL FREE: 877-657-2787 FAX: 908-782-1795 rmuir@flemington.com www.NJPARTS.com

Paul Miller VW of Bernardsville 118 MORRISTOWN ROAD BERNARDSVILLE, NJ 07924 TOLL FREE: 877-318-6557 LOCAL: 908-766-1600 FAX: 908-766-6171

Douglas Motors 491 MORRIS AVE. SUMMIT, NJ 07901 PHONE: 908-277-1100 FAX: 908-273-6196 TOLL FREE: 800-672-1172 www.douglasvw.com email: douglasparts@douglasautonet.com

Trend Motors 221 ROUTE 46 WEST ROCKAWAY, NJ 07866 888-267-2821 FAX: 973-625-4985 www.trendmotors.com email:dreinacher@trendmotors.com

Crestmont Volkswagen 730 ROUTE 23 NORTH POMPTON PLAINS, NJ 07444 TOLL FREE: 800-839-6444 FAX: 973-839-8146 www.crestmontvw.com email:vwparts@crestmont23.com

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Diagnostically speaking, there is no substitute.

Porsche technology.

Porsche Genuine Service & Parts.

Contact one of these authorized dealers.

Town Porsche 105 Grand Avenue Englewood, NJ 201-227-6505 Fax 201-227-6553 town-motorcar.porschedealer.com

Flemington Porsche 213 Route 202/31 Flemington, NJ 800-216-5124 Fax 908-782-9397 flemingtonporsche.com

Porsche Princeton 3333 Route 1 Lawrenceville, NJ 609-945-1500 Fax 609-945-1501 princetonporsche.com

Paul Miller Porsche 3419 Route 46 East Parsippany, NJ 973-227-3000 Fax 973-575-8396 paulmillerporsche.com

Porsche Monmouth 280 Route 36 East West Long Branch, NJ 732-935-7600 Fax 732-935-7602 porschemonmouth.com

Manhattan Motorcars 711 11th Avenue New York, NY 877-661-1586 Fax 646-473-0798 manhattanmotorcarsporsche.com

Š 2019 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

New Jersey Automotive | November 2019 | 41

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KEEP IT GENUINE

INSIST ON GENUINE GM PARTS

Using Genuine GM Parts for collision repairs is better for your customers, and better for your business. Contact the following dealers for all your Genuine GM Parts needs: MAXON BUICK GMC 2301 Route 22 West Union, NJ 07083 Phone: 800-964-7281 Fax: 908-851-5631 maxonwholesaleparts@gmail.com

www.maxonbuickgmc.com

FLEMINGTON CHEVROLET BUICK GMC CADILLAC 211 Highway 202 Flemington, NJ 08822 Phone: 877-657-2787 Fax: 908-782-1795 www.njparts.com

NU CAR CHEVROLET 172 North Dupont Highway New Castle, DE 19720 Phone: 800-633-6606 Fax: 800-346-5285 parts@nucar.com www.nucar.com

42 | New Jersey Automotive | November 2019

FRED BEANS PARTS 131 Doyle Street Doylestown, PA 18901 Phone: 877-942-3267 orders@fredbeans.com www.fbparts.com

BAY RIDGE CHEVROLET OF BROOKLYN 1575 86th Street Brooklyn, NY 11228 Phone: 833-244-3475 Fax: 718-392-6570 www.bayridgechevy.com

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15th Annual Lou Scoras Memorial Golf Outing Highlights

September 16, 2019 • Colonia Country Club Photos by Alana Bonillo and Frank Ingram Photography

AASP/NJ Thanks This Year’s Sponsors: Platinum Sponsors: The Amato Agency, All American Auto Salvage Gold Sponsors: Akzo Nobel Coatings, Thomas Greco Publishing / New Jersey Automotive, Cosmo’s Ocean County Auto Wreckers/Fenix Parts Silver Sponsor: Auto Body Distributing Co. Bronze Sponsors: Hertz Rent-a-Car, United Bank Card Network/Harbortouch Refreshment Carts: Leesville Auto, Cosmo’s Ocean County Auto Wreckers/Fenix Parts Lunch Sponsor: All American Auto Salvage Dinner Sponsor: The Amato Agency Hole in One Sponsor: Maxon Hyundai-Mazda-Buick-GMC Hole Sponsors: Albert Kemperle, All American Auto Salvage, The Amato Agency, Anthony’s Auto Body, Auto Body Distributing, Co., Axalta Coating Systems, Bill Flannery Automotive, Central Paint, Continental Auto Parts, Cosmo’s Ocean County Auto Wreckers/Fenix Parts, Eceo Group and Associates, Elizabeth Truck Center, Flemington Car & Truck Country/NJPARTS, Innovative Solutions & Technology/Pro Spot, Lee’s Auto Body, L & M Auto Center, Maxon HyundaiMazda-Buick-GMC, Meadowlands Exposition Center, Metropolitan Car-o-liner, Mike Kaufmann Dealer Group, Mitch Portnoi - Post Polak Law Firm, Mountain View Auto Body, NJ Gasoline and C-Store Auto Association (NJGCA), Nucar Connection, Parkway Auto Body, Thomas Greco Publishing/New Jersey Automotive, Sherwin-Williams, USI North America, and Walter’s Auto Body Prize Sponsors: Albert Kemperle, The Amato Agency, Auto Body Distributing, Co., Axalta Coating Systems, Cosmo’s Ocean County Auto Wreckers/Fenix Parts, Maxon Hyundai-Mazda-Buick-GMC, Nucar Connection and Utica National Insurance Company Thanks to Randy Scoras and Joe Amato for their consistent hard work and dedication in making the ceremonial dinner memorable, the Colonia Country Club for always hosting such a wonderful event and all who donated prizes for the raffle. In honor of New Jersey auto legend Lee Vetland, who passed away this past January, AASP/NJ Board members and attendees joined in a special champagne toast led by AASP/NJ Treasurer Tom Elder. A past association president and shop owner, Vetland was also co-owner of the Colonia Country Club, where the Golf Outing has been held for the past several years.

AASP/NJ appreciates and acknowledges all of our event sponsors, without whom the Golf Outing would not have been possible. We encourage the industry to keep these businesses in mind when purchasing products or looking for services.

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15th Annual Lou Scoras Memorial Golf Outing Highlights

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CONGRATULATIONS TO THIS YEAR’S WINNERS! First Place: Mike Padula Darryl Hoffman John Carter Rod Cameron Longest Drive: Mitch Portnoi

1st

Second Place: John Tine Joe Amato, Sr. Ed Wiggins Joe Amato, Jr. Third Place: Garth Smalley Glenn Smalley Wayne Wagner Mike Wagner

2nd

3rd

Closest to the Pin: Colin Pastorella

WHY GENUINE PARTS? It’s the Right Thing to Do

You lose money when aftermarket parts don’t fit. Toyota Dealers are your best source for Genuine Toyota Parts. All it takes is one call.

For Toyota Genuine Parts please call one this authorized local Toyota Dealer: Glen Toyota 23-07 Maple Ave, Fair Lawn, NJ 07410 Toll Free: 800-444-1959 Direct: 201-791-1133 Fax: 201-703-5652 parts@glentoyota.com www.glentoyota.com

ToyotaPartsAndService.com

New Jersey Automotive | November 2019 | 45

NJA

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ARANJ

The Automotive Recyclers Association of New Jersey

Wharton Insurance Briefs

Wheel Collision Center

Excellence in Wheel Sales and Repair

Patent assures

100% WHEEL INTEGRITY • From $77/wheel • Sales/Exchange • Superior Workmanship

• Tested Process • Guaranteed Lifetime Warranty!

NEW 2019

ONLINE OEM WHEEL CATALOG Stocking THOUSANDS of refinished wheels!

7286 Penn Drive, Bath, PA 18014

www.wheelcollision.com

1.800.292.RIMS (7467) 46 | New Jersey Automotive | November 2019

How Is Your Workers’ Compensation Statistical Information?

Workers’ compensation is a major part of every business’ annual expense. The rates are standardized in New Jersey. It is only affected by your own experience, modification and risk surcharges, which are all managed by the New Jersey state government and your insurance company. Due to the complexity of the industry’s rating and billing systems, it is common for errors to occur.

So, what happens when the state gets the wrong information from the insurance companies?

How do you correct the errors that could increase your cost of insurance for three years or more? A complete evaluation of your company’s statistical records with both the state and the insurance company can be obtained. In most cases, there is no cost to you.

As always, please call me with any questions you may have on your current insurance program.

NJA

Mario DeFilippis AAI Vice President 800-221-0003 (ext. 1320) (908) 513-8588 (cell) mdefilippis@ whartoninsurance.com

NJA1119.qxp_NEW JERSEY AUTOMOTIVE 10/28/19 5:12 PM Page 47

ARANJ Officers

President Rodney Krawczyk Ace Auto Wreckers (732) 254-9816 aceautonj@comcast.net

1st Vice President Ian Szoboszlay Ocean County Auto (732) 349-0332 ian@cosmosautoparts.com 2nd Vice President Darryl Carmen Lentini Auto Salvage (908) 782-6838 darryl@las-parts.com 3rd Vice President Mike Ronayne Tilghmans Auto Parts (609) 723-7469 tilghmans@snip.net

Past President Bob Dirkes Dirkes Used Auto Parts (609) 625-1718 dirkesauto@gmail.com

ARANJ Board of Directors David Yeager EL & M Auto (609) 561-2266 elandmauto@aol.com

Ed Silipena American II Autos (609) 965-6700 esilipena@yahoo.com

Norm Vachon Port Murray Auto (908) 689-3152 portmurrayauto@yahoo.com Dylan Rinkens East Brunswick Auto (732) 254-6501 ebautonj@comcast.net

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THERE HAS NEVER BEEN A BETTER WAY TO BUY THE WORLD’S BEST ENGINEERED PARTS. THEY’RE CALLED “ORIGINAL BMW PARTS” FOR GOOD REASON. FOR UNCOMPROMISING PRECISION AND INCOMPARABLE QUALITY, YOUR BMW CENTER IS YOUR ONE-STOP SHOP FOR EVERYTHING BMW.

For Original BMW Parts, contact one of these authorized BMW centers: BMW of Springfield 391-399 Route 22 E. Springfield, NJ 07081 Toll Free: 800-648-0053 Fax: 973-467-2185 bmwofspringfieldnj.com

Paul Miller BMW 1515 Route 23 South Wayne, NJ 07470 PH: 973-696-6060 Fax: 973-696-8274 paulmillerbmw.com

BMW of Bridgewater 655 Route 202/206 Bridgewater, NJ 08807 PH: 908-287-1800 FAX:908-722-1729 bridgewaterbmw.com

Flemington BMW 216 Route 202/31 Flemington, NJ 08822 PH: 877-657-2787 Fax: 908-782-1795 njparts.com/bmw

Park Ave BMW 530 Huyler Street South Hackensack, NJ 07606 PH: 201-843-8112 FAX:201-291-2376 parkavebmw.com

Circle BMW 500 Route 36 Eatontown, NJ 07724 Parts Direct: 732-440-1235 Fax: 732-440-1239 wholesale@circlebmw.com circlebmw.com

Wide World BMW 125 East Route 59 Spring Valley, NY 10977 PH: 877-817-3895 Fax: 845-425-5080 wideworldofcarsbmw.com

BMW of Bloomfield 425 Bloomfield Avenue Bloomfield, NJ 07003 Parts Direct: 973-748-8373 psantos@dchusa.com

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Superior customer service starts with Town Audi and Audi Genuine Parts.

• Our expert parts staff is ready to serve you with over $500,000 in inventory and a fleet of trucks to help ensure same-day delivery on most orders • We respect your time, and offer a quick and accurate order process to help meet your needs • Proudly serving the Tri-State area with Audi Genuine Parts since 1970 • Same-day delivery on stocked items, next-day availability on most non-stocked items

Town Audi 400 South Dean Street Englewood, NJ 07631 Parts Direct: 888.779.6792 Fax: 201.541.0314

Email: audiparts@townmotors.com

Hours: Monday-Friday 7am-7pm

Saturday: 8am-5pm

Porsche Genuine Parts & Service.

With our comprehensive inventory of Porsche Genuine Parts & Service, you will guarantee your customer optimal safety and reliability and ensure their Porsche remains what it is: an original.

Maintain Originality.

Town Porsche 105 Grand Avenue Englewood, NJ 07631 201-227-6505 town-motorcar.porschedealer.com

© 2019 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

50 | New Jersey Automotive | November 2019

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Unsurpassed Quality. Genuine Hyundai Parts.

HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer.

MAXON HYUNDAI 2329 ROUTE 22 WEST UNION, NJ 07083 TOLL FREE: 800-964-7281 FAX: 908-851-5631

LIBERTY HYUNDAI 371 ROUTE 17 NORTH MAHWAH, NJ 07430 201-529-3600 FAX: 201-529-3051

WAYNE HYUNDAI 1244 ROUTE 23 NORTH WAYNE, NJ 07470 PH: 973-646-0333 FAX: 973-694-1700 waynehyundai.com

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OUT OF BODY (AND MECHANICAL) EXPERIENCES

ADVERTISERS’ INDEX

continued from pg. 11

together. I ran back to the phone in my parents’ bedroom. Dawn was gone. And just like that, I lost my best friend and my fantasy girl in a matter of minutes. I found no comfort that they broke up soon after.

Dawn and I never spoke on the phone again until many years later, when we were planning our 25th reunion. I mentioned that little “fling” of ours – she had no recollection of it. I haven’t seen or heard from her in 15 years.

Jim and I went our separate ways.

Neither of us became sports stars in high school – Jim got sidetracked by his love of…um, “plants,” and I got sidetracked by…um, a big pair of “eyes.” I haven’t seen or spoken to him in 40 years.

I don’t think I have ever told anyone this story. Funny how a turn of events can make your mind wander…

NJA

For Genuine Subaru Body Parts, contact these Authorized Subaru Dealers.

Flemington Subaru 167 Route 31 Flemington, NJ 08822 Toll Free: 877-657-2787 Fax: 908-782-1795 bseymour@flemington.com www.njparts.com

Liberty Subaru 55 Kinderkamack Road Emerson, NJ 07630 Phone: 201-261-7495 Fax: 201-261-3261 Toll Free: 888-782-9493 parts@libertysubaru.com www.libertysubaru.com

52 | New Jersey Automotive | November 2019

Paul Miller Subaru 3469 Route 46 Parsippany, NJ 07054 Phone: 973-658-5714 Fax: 973-402-9591 mdaltilio@paulmiler.com www.paulmillersubaru.com/parts

1-800-NEW-PARTS ................................12-13 Accudraft ................................................26 Acme Nissan ..........................................4 Amato Agency ........................................48 Audi Group ..............................................28-29 Axalta......................................................6 BMW Group ............................................49 BMW of Springfield..................................35 Bram Auto Group ....................................IBC Classic Audi ............................................22 Empire Auto Parts ....................................47 Fenix Parts ..............................................23 Flemington Audi ......................................5 Flemington Group ....................................54 Fred Beans..............................................34 Fred Beans Parts ....................................21 Glen Toyota..............................................OBC GM Group................................................42 Hyundai Group ........................................51 Innovative Solutions & Technology / Pro Spot ..................................................IFC Jaguar Land Rover Parsippany ................10 Kemperle ................................................40 Klean Frame ............................................47 Lynnes Nissan East..................................10 Maxon Buick-GMC ..................................27 Maxon Hyundai........................................27 Maxon Mazda..........................................25 Mazda Group ..........................................18 Mike Kaufmann Dealer Group ..................44 MINI Group ..............................................30 Mopar Group ..........................................53 NUCAR ....................................................16-17 Paul Miller Subaru ..................................19 Performance Ford Lincoln ........................45 Porsche Group ........................................41 PPG ........................................................3 Reliable Automotive Equipment ................20 Sherwin-Williams ....................................11 Subaru Group ..........................................52 Town Motors............................................50 Toyota Group ..........................................45 Tri-State Luxury Collection........................8-9 USI of North America................................15 Valtek......................................................46 VW Group................................................39 Westbury Jeep Chrysler Dodge Ram SRT 24 Wheel Collision Center ............................46

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Audi Brooklyn

Audi Brooklyn is pleased to announce our

partnership with CCC One to speed your ordering of Audi Genuine Collision replacement parts and components · Our expanded inventory of sheet metal, bumpers and suspension items will help reduce your waiting time and contribute towards reducing repair cycle times · Orders placed through CCC One are given priority fulfilment, will-call pickup and delivery · Our Will-Call parts counter is open on Saturday to help speed your repairs

Audi Brooklyn 211 63rd Street, Brooklyn, NY 11220 Business Hours: Monday - Friday 7:30am - 5:30pm Saturday 7am - 3pm (Deliveries not available on Saturday) Parts Direct: 718.392.6611 or 866.770.5999 Parts Fax: 973.556.1403 www.audibrooklyn.com

Installing Audi Genuine Parts from Audi Brooklyn is priceless to your reputation and your Audi customer’s peace of mind.

Audi Brooklyn is a member of the BRAM Wholesale Parts Network

NJA1119.qxp_NEW JERSEY AUTOMOTIVE 10/28/19 5:12 PM Page 56

GLEN TOYOTA PRESENTS

PI’LLaul C imillo MAKE YOU AN OFFER

YOU CAN’T REFUSE

ACCEPT NO SUBSTITUTES

AND INSIST ON GENUINE TOYOTA PARTS SAME-DAY, NEXT-DAY AND SATURDAY DELIVERIES • MULTIPLE DELIVERIES DAILY HOURS: MONDAY - FRIDAY 5:30am - 6pm • SATURDAY 8am - 4pm

TOLL FREE 800-444-1959 • PARTS DIRECT 201-791-1133 • FAX 201-703-5652 www.glentoyota.com • parts@glentoyota.com Contact PARTS MANAGER PAUL CIMILLO for all your parts needs • pcimillo@glentoyota.com

WHOLESALE PARTS SPECIALISTS FOR OVER 40 YEARS! 19-01 Pollitt Drive, Fair Lawn, NJ 07410

PRICE MATCHING AVAILABLE

New Parts and Service Location!