New Jersey Automotive December 2019 by Thomas Greco Publishing, Inc.

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:22 PM Page 1

THE OFFICIAL PUBLICATION OF THE ALLIANCE OF AUTOMOTIVE SERVICE PROVIDERS/NEW JERSEY (www.AASPNJ.org) AND THE AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY (www.ARANJ.org)

December 2019 $595 www.grecopublishing.com

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 2

ALL THE THINGS TECHNICIANS LOVE ABOUT THE I4...AND MORE! Built-in training Wifi connectivity automatic updates weld log reporting via email

SPECIAL YEAR-END OFFERS

TRADE-UP PROMO Display Screen On Gun

Auto Weld Easily export detailed weld logs to any email in seconds to meet increasing demands from OEMs, insurers & certification programs!

Trade-in specials for your i4 or any spot welder

Wifi Connectivity

973-348-9490 WWW.ISATWELDING.COM

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 3

NOTHING MATCHES TODAY’S COLORS BETTER Infiniti Solar Mica. Inspired by the radiant energy of our sun. Matching any color is easier when you’re spraying with the best. Learn more at envirobase.com

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 4

4 | New Jersey Automotive | December 2019

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 5

We Appreciate Your Business! Flemington Audi, the largest Audi wholesale parts dealer in NJ, thanks our customers for continued loyalty and business. We appreciate the opportunity to serve you over the years, and look forward to helping you save time and increase profits in the future with Audi Genuine Parts.

• Our expert parts staff is ready and able to give you premium customer service and help you meet the demands of your business. • Our concierge support helps you get the parts you need when you need them to wow your customers. • We offer daily deliveries throughout the tri-state area with our fleet of 22 delivery vans. • As our customer, you have access to the Audi technical support hotline to help you speed up installation and get repairs out the door quicker.

Flemington Audi 213 Routes 202/31 South, Flemington, NJ 08822 Business Hours: M-F 7:30am – 5pm Sat 8am – 4pm

Parts Direct: 877.857.2787 Parts Fax: 908.782.1795 Email: rmuir@flemington.com www.njparts.com mikekaufmann d e a l e r g r o u p “It’s all in the name”

AUTO BODY DISTRIBUTING CO

Join our growing list of satisfied customers! Orders accepted by phone, fax and email. New Jersey Automotive | December 2019 | 5

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 6

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 7

P.O. Box 734 Neptune, NJ 07753 EXECUTIVE DIRECTOR Charles Bryant 732-922-8909 / setlit4u@msn.com 2019 - 2021 OFFICERS PRESIDENT Jerry McNee, Ultimate Collision Repair, Inc. 732-494-1900 / ultimatecollision@att.net COLLISION CHAIRMAN Dennis Cataldo, Jr., D&M Auto Body 732-251-4313 / jr@dnmautobody.com MECHANICAL CHAIRMAN Keith Krehel, Krehel Automotive Repair, Inc. 973-546-2828 / krehelauto@aol.com TREASURER Tom Elder, Compact Kars, Inc. 609-259-6373 / compactkars@aol.com SECRETARY Thomas Greco, Thomas Greco Publishing, Inc. 973-667-6922 / thomas@grecopublishing.com BOARD Gary Gardella, Jr., County Line Auto Body 732-363-5904 / countylineautobody@gmail.com

VOLUME 49 NUMBER 12 | December 2019

CONTENTS

10 OUT OF BODY AND (MECHANICAL) EXPERIENCES

Ted Rainer, Ocean Bay Auto Body 732-899-7900 / ted@oceanbayautobody.com Anthony Trama, Bloomfield Auto Body 973-748-2608 / anthony@bloomfieldautobody.com BOARD ALLIED Joe Amato, The Amato Agency 732-530-6740 / joesr@amatoagency.com Mike Kaufmann, Advantage Dealer Services 973-332-7014 / mkaufmann@advantageds.com PAST PRESIDENT ATTENDING Jeff McDowell, Leslie’s Auto Body 732-738-1948 / chacki@aol.com

22 MECHANICAL CHAIRMAN’S MESSAGE

14 PRESIDENT’S MESSAGE

48 NJA ADVERTISERS’ INDEX

NATIONAL NEWS

24 AASP/NJ Leaders Discuss Insurance Claim Issues, Legislation and More at National Meeting

Dave Laganella, Peters Body and Fender 201-337-1200 / petersbandf@gmail.com Sam Mikhail, Prestige Auto Body 908-789-2020 / mikhail@goldcar.com

18 EXECUTIVE DIRECTOR’S MESSAGE

SEMA RECAP

28 SEMA 2019: Big Names, Great Success

THE LIST

34 What Do You Want for Christmas This Year?

COVER STORY

by Alana Bonillo

38 Member Achievement Awards, DEG Keynote Address Highlight AASP/NJ Annual Meeting

PUBLISHER Thomas Greco / thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli / alicia@grecopublishing.com CREATIVE DIRECTOR Lea Velocci / lea@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten / joel@grecopublishing.com

AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY

EDITORIAL/CREATIVE COORDINATOR Alana Bonillo / alana@grecopublishing.com

OFFICE MANAGER Donna Greco / donna@grecopublishing.com

President’s Message by Rodney Krawczyk

Wharton Insurance Briefs by Mario DiFilippis

CONTRIBUTING EDITORS Charles Bryant • Mario DeFilippis • Jeff McDowell • Mitch Portnoi • Ron Ananian Keith Krehel • Jerry McNee • Bob Dirkes • Jacquelyn Bauman

Published by: Thomas Greco Publishing, Inc. 244 Chestnut Street, Suite 202, Nutley, NJ 07110 Corporate: (973) 667-6922 / FAX: (973) 235-1963

CELEBRATING 30 YEARS www.grecopublishing.com NEW JERSEY AUTOMOTIVE is published monthly and is sent to AASP/NJ and ARANJ members free of charge. Subscriptions are $24 per year. NEW JERSEY AUTOMOTIVE is published by Thomas Greco Publishing Inc., 244 Chestnut St., Nutley, NJ 07110. The editorial contents of NEW JERSEY AUTOMOTIVE are copyright © 2019 by Thomas Greco Publishing Inc. and may not be reproduced in any manner, either in whole or in part, without written permission from the publisher and/or editor. Articles in this publication do not necessarily reflect the opinions of Thomas Greco Publishing Inc. Stock Images courtesy of www.istockphoto.com.

Joe Amato, Sr. Ron Ananian Jim Bowers Charles Bryant Don Chard Guy Citro Pete Cook Ed Day Dave Demarest Phil Dolcemascolo Tom Elder Bob Everett

Thomas Greco Dan Hawtin Rich Johnson Wes Kearney Nick Kostakis Jim Kowalak Keith Krehel Joe Lubrano Michael Lovullo Jeff McDowell Sam Mikhail Ron Mucklow

George Petrask Russ Robson Jerry Russomano George Threlfall Cynthia Tursi Lee Vetland Paul Vigilant Rich Weber Brian Vesley Glenn Villacari Stan Wilson

New Jersey Automotive | December 2019 | 7

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 8

The repair of luxury vehicles begins with GENUINE PARTS

Start your repair today at

8 | New Jersey Automotive | December 2019

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 9

Our flagship dealerships are pleased to offer a wide selection of authentic genuine parts so you can repair your customer’s luxury car to the highest quality. Not only do we sell WHOLESALE GENUINE PARTS across the tri-state area — we have a knowledgeable team of parts specialists that can find the component you need for a seamless vehicle repair.

AUDI QUEENS

LAND ROVER GLEN COVE

30-35 College Point Boulevard Flushing, NY 11354 Wholesale Direct: 929.297.0788 audiqueens.com

70 Cedar Swamp Road Glen Cove, NY 11542 Wholesale Direct: 516.674.8599 landroverglencove.com

MERCEDES-BENZ OF CALDWELL

LAND ROVER HUNTINGTON

1230 Bloomfield Avenue Fairfield, NJ 07004 Wholesale Direct: 973.808.0204 mbofcaldwell.com

1249 E. Jericho Turnpike Huntington, NY 11743 Wholesale Direct: 631.264.0925 landroverhuntington.com

JAGUAR GLEN COVE

LAND ROVER SOUTHAMPTON

70 Cedar Swamp Rd., Suite A Glen Cove, NY 11542 Wholesale Direct: 516.674.8599 jaguarglencove.com

355 Hampton Road Southampton, NY 11968 Wholesale Direct: 631.287.5162 landroversouthampton.com

JAGUAR HUNTINGTON

LEXUS OF EDISON

1249 E. Jericho Turnpike Huntington, NY 11743 Wholesale Direct: 631.264.0925 jaguarhuntington.com

711 US Highway 1 Edison, NJ 08817 Wholesale Direct: 732.593.6860 lexusofedison.com

JAGUAR SOUTHAMPTON

LEXUS OF BRIDGEWATER

355 Hampton Road Southampton NY 11968 Wholesale Direct: 631.287.5162 jaguarsouthampton.com

1550 US-22 Bridgewater, NJ 08807 Wholesale Direct: 866.679.7054 lexusofbridgewater.com

MERCEDES-BENZ OF BROOKLYN 1800 Shore-Parkway Brooklyn, NY 11214 Wholesale Direct: 929.509.4749 mbofbrooklyn.com

WE WILL GO THE EXTRA MILE FOR YOU.

WHOLESALE PARTS HOTLINE

844-98-PARTS (844-987-2787) New Jersey Automotive | December 2019 | 9

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 10

OUT OF BODY (AND MECHANICAL) EXPERIENCES

The Christmas Angel by THOMAS GRECO, PUBLISHER

Christmas time can bring such a range of emotions. For some, it’s a time of joy, celebration and presents. For others, it is a sad reminder of better times with loved ones no longer present. For most, I think, it is a mixture of both. At least it is for me. Last year, I wrote about Christmas dreams of my mom, dad and sister who are no longer with us. It was probably the worst Christmas of my life. I wrote that column at the end of November, as I do each year. And as December rolled in, I didn’t expect to find much joy during the first Christmas without Diane. But I guess God has a strange way of showing us that this time of year isn’t about feeling sorry for ourselves after all, because something happened to me on New Year’s Eve that was pretty amazing. As I have mentioned many times in this column, I am not very religious. I believe in God; I actually thank him

pretty frequently for all I have been blessed with. I say my prayers every night (like my mom taught me to) but I don’t go to church, and I really don’t believe in many of the “rules” of any religion. I am also not knocking it in any way. If you are a believer, God bless you. Everyone should have some kind of faith. I was driving to the bank last New Year’s Eve. It was dark, cold and raining cats and dogs. I noticed this little old man walking very slowly on Franklin Ave. He was limping with a cane and he had a tiny umbrella stuck down the back of his coat, trying unsuccessfully to keep himself dry and warm. He was stopping every five steps or so to catch his breath. Stopped at a red light, I couldn’t help but stare at him. And I couldn’t help but think that God was telling me: “Here you are feeling sorry for yourself. You’re warm and dry in your nice SUV going to the bank to make a deposit. Look at this man.”

LYNNES

AUTO GROUP WHOLESALE DEPARTMENT

Genuine Service & Parts

JAGUAR LAND ROVER PARSIPPANY Attention Body & Repair Shop Managers… What can Jaguar Land Rover Parsippany do for you? • Competitive "Negotiable" Discounts with Free Delivery • Knowledgeable Staff - Over 20 Years Jaguar Land Rover Wholesale Experience • 99% of Orders Delivered the Next Day… Max 48 Hour Turnaround • Back Orders Chased • Parts Hunted Down!

SERVICE, SELECTION AND VALUE SINCE 1953

Delivering to the New Jersey/New York area. Genuine Nissan parts are built to the same standards as Nissan vehicles. It’s no wonder they’re the driving force behind the most exhilarating vehicle on the road. JAGUAR LAND ROVER PARSIPPANY

7 experienced countermen and 12 drivers ready to serve

189 Route 46 East, Parsippany, NJ 07054

Phone: 973-575-7593 Fax: 973-575-5583 LRPPARTS@paulmiller.com HOURS: Monday-Saturday 8am to 5pm (Sunday: Closed) Part of the Paul Miller Auto Group

10 | New Jersey Automotive | December 2019

Parts: 800-782-7597 E-mail: John@lynnes.com www.lynnesnissan.com Hours: M-F 7:30am - 6pm, Sat 7:30am - 2pm 5 Alva Street | Bloomfield, NJ 07003

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 11

Whether it was God or my conscience, I turned around and went back to look for the man. I didn’t see him. I went back around the block and there he was, sitting on a step gasping for air. I pulled my truck over, rolled down the window and asked, “Sir, do you need a ride?” He approached my truck warily and said, “Can I help you?” “Can I give you a ride somewhere?” “I can’t pay you.” “No. I don’t need your money. Please get in.” I got out and helped him into the truck. His umbrella got stuck on the door, but we got him in. I asked him where he was going. He told me Shop Rite. “The Shop Rite? That’s about a mile away.” “I know. I’m trying to get there before it closes.” It was 6:50. The Shop Rite was closing at 7. I asked him why he didn’t go to the corner deli, which was about a block away from where we were. He said Shop Rite was the only place that carried the kind of milk he needed for his diet. I told him not to worry. I would get him to Shop Rite in time. He then proceeded to tell me that after 40 years, he was getting evicted the next day. I asked him why. He said the owner wanted to raise the

rent on the first of the year and he couldn’t afford it. Holding back my tears, I pulled into the Shop Rite parking lot at 6:58. The doors were still open. I helped him out of the truck and walked him into the market. He thanked me and shook my hand. When he looked down, he saw the $100 bill I slipped into his hand and with a quivering voice, wished me a happy new year and called me an angel. But he was wrong. He was the angel. He made me see that even in the saddest of times, there are those who always have it worse than you. And this Christmas, I hope all of you meet an angel like I did. Clarence Odbody was right. It’s a wonderful life. Merry Christmas! “So many faces in and out of my life Some will last, some will just be now and then Life is a series of hellos and goodbyes I’m afraid it’s time for goodbye again” -Billy Joel You can’t spell LOVE without “LV”

NJA

Start a Career at Sherwin-Williams

Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career.

Sherwin Williams Automotive supplies advanced technology paint and coating systems for automotive, fleet refinishing, and aerospace coatings to refinishers, distributors, military and business aviation markets worldwide. We are currently hiring in the NY/NJ area for:

* Technical Sales Representative

* Management Trainee

* Part Time Service Associate

Looking for a great Career opportunity? Full Time Beneﬁts Include: generous long-term retirement, savings plans, inclusive health care beneﬁts, tuition reimbursement, 401(k) and pension investment plan, basic employee life insurance short-term and long-term disability insurance. Semi Retired or going to school part time? We also have part time employment opportunities.

Learn more & apply: https://careers.sherwin-williams.com

Equal Opportunity Employer of all protected statuses, including disability and veteran. VEVRAA Federal Contractor requesting priority referral of protected veterans.

New Jersey Automotive | December 2019 | 11

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 12

WayneMazda.com We ship anywhere in the country! FAST! FREE! NEXT DAY DELIVERIES!

WAYNE MAZDA

1244 Route 23 North, Wayne NJ 07470 1-800-639-7278 • Fax: 862-221-9664 Email: Blanterman@waynemazda.com Hours: Mon-Fri 7:30am-6pm, Sat. 7:30am-4pm

Call us for ALL of your Wholesale Parts and Accessory Needs!

Online Shipping Available Nationwide

FAST! FREE! NEXT DAY DELIVERIES! 1244 Route 23 North, Wayne NJ 07470 1-800-639-7278 • Fax: 862-221-9664

WayneHyundai.com Email: Blanterman@waynehyundai.com Hours: Mon-Fri 7:30am-7pm, Sat. 7:30am-4pm 12 | New Jersey Automotive | December 2019

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 13

Call us for ALL of your Wholesale Parts and Accessory Needs!

FAST FREE DELIVERIES! 700 Rt. 23 North, Pompton Plains, NJ

Phone: 1-800-639-7278 • Fax: 862-221-9664 www.Rt23Honda.com Hours: Monday-Friday 7:30am-7:00pm, Saturday 7:30am-5:00pm

Call us for ALL of your Wholesale Parts and Accessory Needs!

FAST FREE DELIVERIES!

1567 Rt. 23 South, Butler, NJ • Phone: 1-800-639-7278 • Fax: 862-221-9664

www.PerformanceNissanNJ.com Email: Blanterman@performancenissannj.com Hours: Monday-Friday 7:30am-6:00pm, Saturday 7:30am-3:00pm

! T S E ES A F RE RI F IV E L E D

PerformanceLF.com

1-800-639-7278 906 Route 10, Randolph, NJ 07869 The parts and accessories you need…from the people you trust! Hours: Mon-Fri 7:30am-6pm; Sat 7:30am-3:00pm Parts Direct: 1-800-639-7278 Fax: 862-221-9664 E-mail: Blanterman@performancelf.com New Jersey Automotive | December 2019 | 13

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 14

Keywords to Live By PRESIDENT’S MESSAGE

I’m sure the majority of our members and readers know the concept of search engine optimization (SEO) and using keywords to draw people to a business’ website. I decided to use that idea in this month’s message to make a few important points. A few weeks ago, I traveled to Las Vegas to attend the 2019 SEMA Show. As both an active industry participant and the president of AASP/NJ, I’m in a unique position to connect with shop owners all over the country. My main takeaway from my recent SEMA experience is that shops in various states are trying to combat the insurance industry’s tired line about “prevailing competitive prices.” No, the sight of insurance appraisers throwing up their hands and claiming they have no power to adjust their estimate to reflect reality is not exclusive to New Jersey. Like many of us here, repairers across America feel like they’re talking to a brick wall, too. Insurance companies deny, delay and defend – and it doesn’t matter if it’s down the block or 3,000 miles away. New Jersey has a high cost of living and high insurance premiums, but our rates never increase to meet these demands. Are we not entitled to reasonable

by JERRY MCNEE

compensation and the ability to raise our rates to legitimately reflect our expenses, equipment and training? My expenses go up every year; I can’t imagine anyone in our industry not having the same problem. At the end of the day, the insurance industry uses the words “usual and customary” or “prevailing competitive price (PCP)”. They offer no proof other than they said so, but how many times have you asked an insurer’s appraiser to drive with them to a shop that supposedly accepts this? They dictate rates. Stand up for yourself. I don’t think I’m going out on a limb by saying that a large percentage of body shops in this state are unhappy with the rates we’re receiving. Everybody feels beaten down by insurers, but perhaps it’s time that we look in the mirror and be salespeople for our services. What are you doing to sell your expertise? Do you know your expenses and true costs of doing business? Are you asking for what you need to survive and make a profit? Do you know the difference between noting a discounted rate on an invoice versus including a concessionary figure that doesn’t reflect in writing exactly what you gave up? If you

continued on page 48

Collision Equipment Consulting, Inc. offers the best equipment to fit your Body Shop needs. Electronic Measuring Systems, Welders, Aluminum Repair Tools, Frame Machines, Lifts, Benches and Heat Induction tools to aid in your full collision repairs.

Sales, Service & Training offered for all products we sell! Authorized Distributor in NY Metropolitan area

USA Importer & East Coast Distributor of Contact Ted at 516-361-9220

14 | New Jersey Automotive | December 2019

Visit us online at Collisionequipment.net

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 15

New Jersey Automotive | December 2019 | 15

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 16

16 | New Jersey Automotive | December 2019

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 17

New Jersey Automotive | December 2019 | 17

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:17 PM Page 18

EXECUTIVE DIRECTOR’S MESSAGE

The Day that Changed My Life In This Industry by CHARLES BRYANT For as long as I can remember, the collision and insurance industries have had one of the strangest relationships I’ve ever seen. Like almost everyone else in the collision field, I learned how things work between a collision facility and an insurance appraiser from many of my older colleagues who had been in business long before I became a shop owner. My mentors told me that I should be really nice to the insurance appraisers because they had the power to either write an estimate that would allow me to make a fair and reasonable profit or one that would hardly include a profit at all. As I moved from technician to collision shop owner, I quickly learned exactly what my mentors were bracing me for. I ran into an appraiser who, for some reason, didn’t like me at all. Although I tried to be as friendly and appeasing as possible, he had an attitude right from the first moment we met. I will never forget that first experience, which reinforced what my mentors had warned me about. The estimate he wrote was so bad that, after going over it multiple times, I called and asked him to come back to go over it again. It simply did not reflect all of the procedures necessary for a safe and proper repair. Needless to say, he refused and said he had written a fair estimate. I simply did not know what to do. I reached out to one of my good friends, a shop owner who had been in the collision industry for many years. Unfortunately, his advice was to just fix the car and let it go. He said if I gave the guy a hard time, things might be a lot worse next time. He advised me to work with what I had and fix the customer’s vehicle right – even if I didn’t make any money on it. I could not understand how this could happen and, even worse, how a seasoned collision shop owner was telling me to basically let it go and still fix everything right even if it cost me money. I contacted another veteran shop owner. He listened to my story and quickly told me that I better get with the program if I wanted to be in the collision repair business for long. Basically, I was told that the insurer writes the checks and I’d better learn about the

power of the pen. Well, it didn’t take long for me to gain the mindset of so many collision shop owners across the country: “You can’t fight City Hall.” In other words, whatever the insurance industry says goes – and that is just the way things are – so you better get used to it. Even though that was a hard pill to swallow, that was what I had come to believe for the next few years. Then, along came my wife, who was a very educated lady. Because she was a teacher and did not work during the summer months, she came to help out in my office. It all began with fresh flowers in the office and comfortable seating for my customers. Then, she turned things from a body shop to a professional collision repair facility. To make a long story short, after I insulted her one day when she inquired about why I was so upset after arguing with an insurance appraiser, she taught me the best lesson of my life. She headed to the public library for three days straight. When she returned, she dumped a stack of books on my desk; each had numerous little yellow tabs sticking out. She said, “These are the laws, rules and regulations that govern the conduct of insurers during the settlement of auto property damage claims. If you are going to stay in the collision industry, start reading!” That was the day my life changed. The more I read, the more excited I became. For the first time, I started to realize that I – like so many other fellow shop owners – had been brainwashed to believe that whatever the insurance industry says goes. The mentors I had relied on had simply told me what they had been told and what they had come to believe by shop owners before them. The insurance industry had created a false impression that it had all the power and the collision shop had no choice but to go along with it. As I continued to read the research that my wife had discovered, I soon felt very grateful. I quickly discovered that insurance companies do have rules that they have to follow. I also learned that consumers who have insurance claims have

In Memoriam: Charles Fanelli We are sad to share the news that longtime shop owner and past AASP/NJ member Charles Fanelli of East Nutley Garage and Body Shop (Nutley) passed away on November 2. Charlie was the owner of East Nutley Garage and Body Shop for 53 years before retiring 14 years ago. He was also a proud Army veteran of the Korean War and a member of the Nutley Old Guard and the Nutley Elks BPOE #1290. He is survived by his beloved wife, Jean (Shaul) Fanelli; his children Jeannie Borgo, Debra Thomas, Charles, Albert, Frank and Richard Fanelli; his sister, Joan Craig; and 14 grandchildren. AASP/NJ and New Jersey Automotive offer Charles’ family and friends our deepest condolences.

18 | New Jersey Automotive | December 2019

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 19

New Jersey Automotive | December 2019 | 19

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 20

EXECUTIVE DIRECTOR’S MESSAGE many rights. Although the marriage ultimately did not work out, we will always be friends and I will always respect what she did for me. As I began to apply the newfound information, my business also changed. I began applying the rules I had learned about, and my shop started to really become a profitable, professional business. I started to assist other shop owners who had also been brainwashed. Eventually, I closed the collision shop and opened a consulting business, Bryant Associates, to assist repairers and consumers who were being shortchanged by certain unscrupulous insurance companies. I also provided other services, such as expert witness testimony in court cases and assistance with legislative issues. As the executive director of AASP/NJ, I have brought all of my experience and knowledge over to the association to aid its members. AASP/NJ now has a Hot Line to assist members with insurance claim issues, licensing issues and basically anything that affects members of the industry. We also provide a Labor Pool to assist in locating workers for shops and jobs for available employees, an Equipment Exchange where members can buy and sell used equipment, a Hit and Run Program to help police in identifying and locating hit-and-run vehicles and so much more. Over the years, I have gained a good understanding of how the relationship between shop owners and insurers started and what has made so many people in our industry simply accept whatever insurers hand them. I am also aware that “negotiating” to reach an agreed price to repair a damaged vehicle is, in reality, a game of Let’s Make a Deal. Insurers have held the

Our wholesale parts team is here to make sure you find the exact Genuine Subaru Parts you need for every repair.

• Competitive prices • Fast, accurate deliveries • Genuine Subaru Parts that drive your business

Paul Miller Subaru 3469 Route 46 Parsippany, NJ 07054 Phone: 973-658-5714 Fax: 973-402-9591 mdaltilio@paulmiller.com www.paulmillersubaru.com/parts

Labor Rates down by authorizing the appraisers to throw a couple of extra hours here and there that do not exist just to reach an agreed price without actually paying a fair and reasonable Labor Rate. Okay, I get it! It is easier. However, Let’s Make a Deal games are exactly what has led the industry to where it is today. Collision shops are repairing extremely complicated vehicles equipped with advanced driver-assistance system (ADAS) technology. Some of these cars cost $70,000 $100,000, and shops are repairing them for less money per hour than lawnmower and bicycle shops charge for items that only cost a few hundred dollars when brand new. HELLO? Is anybody home? Well, collision industry, it’s time to wake up and take a stand! You can no longer play Let’s Make a Deal. You can no longer get paid an hour or two here and there to compensate for artificially low Labor Rates. You can no longer prepare estimates and charge for items that you are not actually performing in order to make up for an artificially low Labor Rate. The repair procedures that automobile manufacturers are putting out in position statements must be performed. If not, people are going to die and shop owners are going to be sued for causing their deaths! Do you get that? It’s time for a drastic change! The old mindset that insurers have all the power has got to go. Enough is enough. The collision industry is charged with repairing damaged vehicles safely and properly, and insurers are charged with paying for a safe and proper repair. It is time to eliminate those very familiar lines that every collision shop has heard for years and years: “We don’t pay for that,” “We only pay X” or, “You have to buy your parts from five different states where we have found them, or that’s all we are going to pay for the parts.” Now, don’t get me wrong; insurers can dictate such things. However, this is ONLY acceptable when they choose the option in the auto policy to repair the property, which makes them liable for negligent repairs. They do not have the right to dictate, rather than negotiate, how damage vehicles are repaired, where you buy the parts from or how much they are going to pay for the repairs when they have chosen the option in the auto policy to settle the claim in dollars (which is the option they choose every time)! AASP/NJ has information to back up everything mentioned in this message, and collision shops need to be aware of this because vehicles must be repaired according to the manufacturer position statements. The AASP/NJ Hot Line is here to assist our members when any of these issues arise. Things have got to change, and now is the time to do it. If you are not a member of AASP/NJ, please feel free to call me at (732) 9228909. NJA

NEW MEMBERS Heartland Payroll Edison Casha & Casha, LLC Montville

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 21

New Jersey Automotive | December 2019 | 21

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 22

MECHANICAL CHAIRMAN’S MESSAGE

A Comparison of Approach: 1983 Lotus Turbo Esprit Versus 1981 Chevrolet Corvette

As an observer (and sometimes owner) of some pretty neat sports cars, I would like to compare two vehicles I have owned: A 1981 Chevrolet Corvette (American, of course) and a British 1983 Lotus Turbo Esprit. The two cars are close in model year, and I have driven both extensively. In comparing them, I think you will see a good example of the different approach between European and domestic efforts. The European sports car (Lotus) would be built much like the typical European car: Small, light and agile,

with some additional horsepower derived mostly through a more advanced small displacement engine of 132 CID. The Lotus used four-valve technology, dual overhead cams and a turbo long before it was commonplace. Colin Chapman, the founder of the Lotus Car Co., made use of his knowledge of aeronautical engineering and realized the importance of a lightweight design. He stated, “Adding power makes you faster on the straight; subtracting weight makes you faster everywhere.” This basically runs in complete opposite to the American muscle car

by KEITH KREHEL

mantra that just about any car can go fast as long as you install a large enough engine. (Just hope the race does not include turns!) Under Colin’s guidance, Team Lotus had much success. The horsepower-to-weight ratio is pretty impressive. (See the Comparison Sheet.) From firsthand experience on the street and on the racetrack (just one-quarter mile), the Lotus is much quicker from a standstill and would certainly beat a Corvette in a one-quarter race – drivers being equal. The American sports car (Corvette) essentially had a pretty

COMPARISON SHEET 1983 Lotus Esprit

1981 Chevrolet Corvette

Engine

132 CID 2.174 L

350 CID 5.7 L

Horsepower

205 (Impressive)

190 (Disappointing)

Torque

194 ft./lbs.

280 ft./lbs.

Transmission

Five-speed

Four-speed or Automatic

Weight

2,712 lbs.

3,344 lbs.

Height

44.5 inches

48 inches

Lbs./HP

13.2/1

18.1/1

Valve train

DOCH four-valve/cylinder

Push rod two-valve/cylinder

Aspiration

Turbo 2 carburetor

Naturally aspirated - 1 Quadra jet

Performance 0 – 60 mph

5.9 seconds

7.3 seconds

¼ mile

14.5 (I personally ran in the 14s)

15.2

Top Speed

150 mph (not with me in it)

141 mph

Fuel Economy

14 city/25 highway

14 city/22 highway

Cost New

Around $48,000

Around $17,000

22 | New Jersey Automotive | December 2019

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 23

1983 Lotus Esprit common, old-technology 350 Chevy V8 under the (long) hood. It had almost three times the size of the Lotus engine, but it produced less horsepower (although the torque from the engine – double the cylinders – was significantly higher at 280 versus 194.) Compounding this lowhorsepower performance was an “economy” – type differential (2.72 ratio), which made the car somewhat anemic off the line. A five-speed transmission with a lower first gear would have been a gamechanger for this car, in my opinion. Other than a fiberglass body (which the Lotus also

had) and large tires, little was done to improve the performance of the Corvette. Both cars had some other things in common. They shared many parts from other cars; the Corvette used a lot of generic parts from Chevrolet, while the Lotus employed parts from other manufacturers. These included Citroen transaxle, Smith gauges, various parts from Morris (a British make) and (eventually) Bosch fuel injection. There were others as well. I thought they were great cars and fun to drive, although I have to admit that the torque in the Corvette made the car easier to drive around town and was more forgiving. The Corvette handled well (the best of any American car), but the Lotus handled better, in part due to the mid-engine and significantly lighter weight. One area that is clearly “advantage Lotus” is the ride. For example, a typical Jersey Shore trek

Meeting Notice:

Wednesday, January 15, 2020 Hilton Inn, Clark, NJ 6:30pm-8:30pm

1981 Chevrolet Corvette in the Corvette could be somewhat painful, and attempting to drink a cup of coffee could become a very messy (or another painful) experience. The Lotus rides significantly better, and the shore trek could be enjoyed – not endured. I enjoyed both cars and still own the Lotus. I also realize it may not be fair to compare the two, as the Corvette was and still is a much more affordable vehicle and the Lotus is more of an exotic sports model. But they are good examples of the European and American pursuit of performance cars. NJA

WHY GENUINE PARTS? It’s the Right Thing to Do

Featured Speaker: David M. Bander, Esq. Executive Director, Policy Office NJ Department of Labor and Workforce Development

Come get educated and ask questions on topics such as: Temporary Disability Insurance Family Leave Insurance Maternity Leave Worker Protections Safety and Health Wage & Hour Compliance Paid Sick Leave Apprenticeship Business Support Internship Opportunities

Call or email to register: 732-922-8909 • 973-667-6922 • aaspnj@gmail.com

You lose money when aftermarket parts don’t fit. Toyota Dealers are your best source for Genuine Toyota Parts. All it takes is one call. For Toyota Genuine Parts please call one this authorized local Toyota Dealer: Glen Toyota 23-07 Maple Ave, Fair Lawn, NJ 07410 Toll Free: 800-444-1959 Direct: 201-791-1133 Fax: 201-703-5652 parts@glentoyota.com www.glentoyota.com

ToyotaPartsAndService.com

New Jersey Automotive | December 2019 | 23

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 24

NATIONAL NEWS By Alana Bonillo

AASP/NJ Leaders Discuss Insurance Claim Issues, Legislation and More at National Meeting

The National Board of the Alliance of Automotive Service Providers (AASP) hosted its semi-annual meeting last month in Las Vegas during the 2019 SEMA Show. State affiliate representatives and other industry professionals gathered to discuss issues and possible solutions in regard to legislation, recruitment efforts and the growing need to repair vehicles according to OEM requirements. AASP/NJ Executive Director Charles Bryant and AASP/NJ President Jerry McNee were on hand to share experiences, thoughts and developments from the Garden State. In recent months, AASP/NJ sought out legal opinions on a number of insurance-related issues. The most notable involved an issue with State Farm, which challenged the association over a notice it sent to members alerting them that the insurer agreed to pay a rate of $250 for pre- and post-repair scanning as opposed to the $25 (.5 of the Labor Rate) the carrier had previously argued was appropriate for the procedures. “During that period of time, one of our members put a complaint in, and State Farm answered it to say that the fair and reasonable cost of scans was $250. I had a copy of that answer from the Department of Insurance… I put that notice out to members; shortly thereafter, I got a call from a special investigator from the Department of Insurance telling me to retract it.” Bryant sought legal advice on the

24 | New Jersey Automotive | December 2019

matter after the association was threatened with a fine. “[The legal advice was], ‘You’re right, but do you want to take on that battle?’” In the end, the Department wanted Bryant to state that the answer only had to do with that particular vehicle and claim and that the cost of each claim would be handled based on each individual vehicle going forward. Success stories included great feedback from members who attended AASP/NJ’s recent events with Database Enhancement Gateway (DEG) Administrator Danny Gredinberg, who served as keynote speaker at its Annual Meeting, and Sam and Richard Valenzuela of National AutoBody Research, who addressed membership in regard to the Variable Rate System this past spring. Bryant also updated Board members on the association’s Legal Defense Fund, which was created to help aid members who are battling issues in court. Working to battle issues with steering, AASP/NJ is in the process of gathering recorded phone calls and letters from insurance companies showing “blatant steering.” On the legislative end, Bryant has been closely following a piece of legislation (S2144) that calls for a private cause of action for first-party claimants regarding certain unfair or unreasonable practices by their insurer. The bill is currently stalled in Trenton.

AASP/NJ President Jerry McNee (left) and Executive Director Charles Bryant during the recent AASP National Board meeting in Las Vegas

Gredinberg, also in attendance at the meeting, provided an update on the DEG’s growth over the past year. Since its inception, the free estimating resource has received 14,422 Database Inquiries – an increase of 1,977 over last year. Gredinberg advised that over the past year, 1,453 Inquiries were received for CCC, 270 came in for Mitchell and 254 were received regarding Audatex. About 50 percent of inquiries to CCC have resulted in adjustments to its system, with Audatex and Mitchell having about a 28 percent change rate. He also reported that he spent the past year working with the Society of Collision Repair Specialists (SCRS) – which supports the DEG along with AASP – to develop its new Blueprint Optimization Tool (BOT). He explained the easy-to-use estimate analysis tool immediately identifies labor operations, line items and customizable charges that could be overlooked on an estimate. continued on page 31

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 25

New Jersey Automotive | December 2019 | 25

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 26

Audi dealers strive to make you an Au

Installing Audi Genuine Parts from an Audi dealer is priceless to your reputation and your custom Flemington Audi 213 Route 202/31 Flemington, NJ 08822 Toll Free: 877.657.2787 Fax: 908.782.1795 email: rmuir@flemington.com www.NJPARTS.com

26 | New Jersey Automotive | December 2019

Classic Audi 655 North Macquesten Pky. Mount Vernon, NY 10552 914.663.2870 Fax: 914.663.2878 email: parts@westchesteraudi.com www.westchesteraudi.com

Paul Miller Audi 179 Route 46 East Parsippany, NJ 07054 Toll Free: 800.35.MILLER Parts Direct: 973.575.7793 Fax: 973.575.5911 www.paulmiller.com

DCH Millburn Audi 2211 Millburn Ave Maplewood, NJ 07040 Toll Free: 800.553.9250 Direct: 973.762.0262 Fax: 973.762.2381 www.millburnaudi.com

Audi Brooklyn 211 63rd Street Brooklyn, NY 11220 Phone: 718.492.6400 Fax: 718.492.8899 rmerchant@audibrooklyn.com www.audibrooklyn.com

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 27

Audi Genuine Parts fan. How will your Audi customers react when they learn that the insurance adjuster wants lower-cost aftermarket substitutions on their Audi? • Audi Parts professionals deliver the correct collision parts and safety components for Audi vehicles. • Audi Genuine Parts are manufactured to the same specifications as the original to help ensure factory fit, finish and reliability. • Audi dealers support your business with access to over 200,000 Audi Genuine part numbers, no other aftermarket supplier can give your business that critical advantage.

customers’ peace of mind. Order Audi Genuine Parts from these select dealers. Bell Audi 782 Route 1 Edison, NJ 08817 732.396.9360 Fax: 732.396.9090 www.bellaudi.com

Audi Eatontown 95 Route 36 Eatontown, NJ 07740 732.389.1000 Fax: 732.483.8455 www.eatontownaudi.com

Town Motors Audi 400 South Dean Street Englewood, NJ 07631 201.227.6506/6536 Fax: 201.541.0314 www.townmotors.com

Jack Daniels Audi of Upper Saddle River

Audi Bridgewater 701 Route 202-206 N Bridgewater, NJ 08807 929.600.9156 Fax: 908.595.0237 email: parts@audibridgewater.com www.audibridgewater.com

243 Route 17 Upper Saddle River, NJ 07458 201.252.1500 Fax: 201.254.1552 email: jmarcella@jackdanielsmotors.com www.jackdanielsmotors.com

New Jersey Automotive | December 2019 | 27

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 28

Big Names, Great Success

SEMA RECAP By Alana Bonillo

The 2019 SEMA Show once again drew more than 160,000 automotive enthusiasts from around the world to meet and interact with vendors from the Garden State area and beyond. Representatives from various local companies took the time to head west to showcase their products and services on the Las Vegas Convention Center floor November 5-8. “The first day was the busiest I had ever seen the show,” commented Nick Mattera, co-owner/sales representative for Innovative Solutions and Technology (Lincoln Park), who once again showcased a number of items at the Pro Spot booth this year. The crew debuted a number of new products, including a new riveting station and a battery-driven, wireless and mobile estimating cart that can go up to four days without charging. The ProFirst/Honda booth also attracted a great deal of traffic, as intrigued attendees came by to take a closer look at a Honda Pilot that had been modified to illustrate the vehicle’s many different body materials. Honda representatives were also on hand to demonstrate a scanning solution that is being provided to the industry in partnership with CCC. “Honda is one of the many manufacturers that has a stance where in order to do a proper repair after a collision, you must conduct a pre- and post-repair scan on the vehicle with the report and everything so that you know if there’s any trouble codes that the car came with,” explained Eli Ko of American Honda Motor Co. “Subscribing to multi-manufacturers’ tools can become quite challenging and expensive. There are some other services that offer something similar, but they are not an OE tool.” The CCC One application is part of the estimating software; it eliminates the need to plug into the car to run a scan, will put in a line item that shows the scan was done and will generate a report containing any related trouble codes. “SEMA is awesome. It’s always a great show, lots of great people,” remarked Guido Pippa, vice president of automotive sales of Accudraft paint booths. continued on page 30

28 | New Jersey Automotive | December 2019

Dave Gruskos of Reliable Automotive Equipment shows off the MEC600.

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 29

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 30

SEMA RECAP

continued from page 28

Wheel Collision Center

Excellence in Wheel Sales and Repair

Patent assures

100% WHEEL INTEGRITY • From $77/wheel • Sales/Exchange • Superior Workmanship

• Tested Process • Guaranteed Lifetime Warranty!

NEW 2019

ONLINE OEM WHEEL CATALOG Stocking THOUSANDS of refinished wheels!

7286 Penn Drive, Bath, PA 18014

www.wheelcollision.com

1.800.292.RIMS (7467) 30 | New Jersey Automotive | December 2019

As in past years, Accudraft continued to impress SEMA attendees with an exhibit featuring a smaller version of its paint booth. The door to the booth very rarely stayed closed, as it easily attracted visitors eager to peek inside and explore. “People can come and touch the quality and actually feel the build of the booth. [Inside the booth], we got some pretty cool videos about some important projects that we’ve done.” “SEMA has been very busy for us,” shared Dave Gruskos, owner of Reliable Automotive Equipment (Belford). “With all of our OE-certified equipment, the actual OEs have been very involved. We introduced the MEC600, which is very efficient for taking panels off steel or aluminum cars. It’s automatically been approved by many car companies and is a tremendous hit as one of the new tools.” A well-recognized speaker and industry expert, Gruskos also had the opportunity to lend his thoughts and expertise to the Society of Collision Repair Specialists’ (SCRS) 2019 OEM Collision Repair Technology Summit on a special panel devoted to OEMs’ expectations for welding. Other educational highlights included Mike Anderson (Collision Advice), who led “Educate Consumers on Safe Repairs with Owner’s Manuals” alongside Danny Gredinberg of the Database Enhancement Gateway (DEG) and “Overcoming Objections to Scanning,” which he co-presented with Jake Rodenroth of asTech. Once again, SEMA proved to be a memorable trip, leaving all exhibitors and attendees from around the globe with a worthwhile experience. NJA

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 31

NATIONAL NEWS

continued from page 24

Tom Tucker of the Auto Care Association was also in attendance and updated Board members on various legislative affairs across the country. He announced his group will not support the proposed OE repair procedures language as currently drafted, stating the organization’s belief that the measure would ultimately restrict consumer choice. “While we support the safe repair of all vehicles, we are working across multiple industry groups to find consensus language that all stakeholders can get behind while keeping consumer choice and safety at the center of the issue.” Responding to Tucker, McNee spoke out in defense of the superiority and safety that lies in using only OEM parts. “When they crash study these cars with OEM parts…You can’t come back and say, ‘Our parts are good or better.’ Show us the proof.” Legislative talks continued with Wayne Weikel of the Alliance of Automobile Manufacturers, who stated his belief that auto manufacturers and collision repairs have interests that align legislatively. He told the Board members he is available to serve as a resource if there is anything his association can do to help with their respective efforts. The Board also heard from Jennifer Maher of TechForce, whose mission is to encourage young people to join technical fields, including the mechanical and collision repair industry. She shared that her group is reaching out to organizations like AASP National to establish relationships in hopes of creating partnerships to help students “get their legs.” More information on AASP National can be found at autoservice providers.com. NJA

New Jersey Automotive | December 2019 | 31

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 32

Superior service starts with superior parts. Rely on what Mazda drivers already know-Genuine Mazda parts extend a car's life. Designed specifically for Mazda vehicles Get the right part the first time We're an accurate, trusted resource as close as your phone Give us the opportunity to serve you

Contact these Mazda dealers for all your parts needs: Maxon Mazda 2329 Route 22 West Union, NJ 07083 Phone: 800-964-7281 Fax: 908-851-5631

Nu Car Mazda 172 North Dupont Highway New Castle, DE 19720 Phone: 800-346-5283 Fax: 302-322-7135

32 | New Jersey Automotive | December 2019

Mazda of Lodi 130 Route 46 East Lodi, NJ 07644 Phone: 866-716-0511 Fax: 973-594-4933 www.mazdaoflodi.com

Wayne Mazda 1244 Route 23 North Wayne, NJ 07470 Phone: 973-646-0333 Fax: 973-694-1700 www.waynemazdafactoryparts.com

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 33

Flemington Volkswagen 213 ROUTE 202/31 FLEMINGTON, NJ 08822 TOLL FREE: 877-657-2787 FAX: 908-782-1795 rmuir@flemington.com www.NJPARTS.com

Paul Miller VW of Bernardsville 118 MORRISTOWN ROAD BERNARDSVILLE, NJ 07924 TOLL FREE: 877-318-6557 LOCAL: 908-766-1600 FAX: 908-766-6171

Douglas Motors 491 MORRIS AVE. SUMMIT, NJ 07901 PHONE: 908-277-1100 FAX: 908-273-6196 TOLL FREE: 800-672-1172 www.douglasvw.com email: douglasparts@douglasautonet.com

Trend Motors 221 ROUTE 46 WEST ROCKAWAY, NJ 07866 888-267-2821 FAX: 973-625-4985 www.trendmotors.com email:dreinacher@trendmotors.com

Crestmont Volkswagen 730 ROUTE 23 NORTH POMPTON PLAINS, NJ 07444 TOLL FREE: 800-839-6444 FAX: 973-839-8146 www.crestmontvw.com email:vwparts@crestmont23.com

New Jersey Automotive | December 2019 | 33

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 34

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 35

THE FOUNDATION OF OUR BUSINESS SUCCESS IS YOUR LOYALTY.

OUR SUCCESS IN BUSINESS COMES FROM OUR RELATIONSHIP WITH LOYAL CUSTOMERS. With years of service and commitment to the BMW brand, we reflect on our past and look to the future, thankful for your loyalty and dedication by allowing us to serve you. We also want to extend our services to new and existing businesses who are looking for something more than just a parts supplier. · · · · ·

We are part of the BMW NA delivery program that delivers to us three additional times per day We have a highly-trained and experienced team of BMW parts advisors Our team of advisors can be counted on to be knowledgeable when you need technical support We update our inventory daily to ensure we stock the most current items to meet your demands All original BMW parts carry a 2-year limited warranty

BMW of Springfield Wholesale Parts Hotline: 800-648-0053 Wholesale Direct: 973-671-9321 Wholesale Fax: 973-467-2185 391 Route 22 East, Springfield, NJ 07081 Orders accepted by phone, fax, and email to speed your delivery and your repairs. Ask about our next-day UPS delivery. Email: wholesaleparts@bmwofspringfieldnj.com or visit us on the web: bmwofspringfieldnj.com

Join our growing list of satisfied customers. Save time, improve profits and keep your customers loyal. * If your order is placed by 10:30am, we will confirm availability and provide you with and ETA for delivery. ©2019 BMW of North America, LLC. The BMW name, model names and logo are registered trademarks. New Jersey Automotive | December 2019 | 35

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 36

Diagnostically speaking, there is no substitute. Porsche technology. Porsche Genuine Service & Parts. Contact one of these authorized dealers. Town Porsche 105 Grand Avenue Englewood, NJ 201-227-6505 Fax 201-227-6553 town-motorcar.porschedealer.com

Flemington Porsche 213 Route 202/31 Flemington, NJ 800-216-5124 Fax 908-782-9397 flemingtonporsche.com

Porsche Princeton 3333 Route 1 Lawrenceville, NJ 609-945-1500 Fax 609-945-1501 princetonporsche.com

ÂŠ 2019 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

36 | New Jersey Automotive | December 2019

Paul Miller Porsche 3419 Route 46 East Parsippany, NJ 973-227-3000 Fax 973-575-8396 paulmillerporsche.com

Porsche Monmouth 280 Route 36 East West Long Branch, NJ 732-935-7600 Fax 732-935-7602 porschemonmouth.com

Manhattan Motorcars 711 11th Avenue New York, NY 877-661-1586 Fax 646-473-0798 manhattanmotorcarsporsche.com

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 37

KEEP IT GENUINE

INSIST ON GENUINE GM PARTS

Using Genuine GM Parts for collision repairs is better for your customers, and better for your business. Contact the following dealers for all your Genuine GM Parts needs: MAXON BUICK GMC 2301 Route 22 West Union, NJ 07083 Phone: 800-964-7281 Fax: 908-851-5631 maxonwholesaleparts@gmail.com

www.maxonbuickgmc.com

FLEMINGTON CHEVROLET BUICK GMC CADILLAC 211 Highway 202 Flemington, NJ 08822 Phone: 877-657-2787 Fax: 908-782-1795 www.njparts.com

FRED BEANS PARTS 131 Doyle Street Doylestown, PA 18901 Phone: 877-942-3267 orders@fredbeans.com www.fbparts.com

BAY RIDGE CHEVROLET OF BROOKLYN 1575 86th Street Brooklyn, NY 11228 Phone: 833-244-3475 Fax: 718-392-6570 www.bayridgechevy.com

NU CAR CHEVROLET 172 North Dupont Highway New Castle, DE 19720 Phone: 800-633-6606 Fax: 800-346-5285 parts@nucar.com www.nucar.com

New Jersey Automotive | December 2019 | 37

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 38

COVER STORY By Alana Bonillo

Member Achievement Awards, DEG Keynote Address Highlight AASP/NJ Annual Meeting

During its recent Annual Meeting at Gran Centurions in Clark, AASP/NJ conducted a special awards ceremony recognizing many longtime members, held its Board of Directors election and heard an engaging presentation by keynote speaker Danny Gredinberg, administrator of the Database Enhancement Gateway (DEG). Re-elected Executive Board members include Jerry McNee (Ultimate Collision; Edison) as president, Dennis Cataldo, Jr. (D&M Auto Body; Old Bridge) as collision chairman and Keith Krehel (Krehel Automotive Repair, Inc.; Clifton) as mechanical chairman, in addition to Treasurer Tom Elder (Compact Kars, Inc.; Clarksburg) and Secretary Tom Greco (Thomas Greco Publishing; Nutley). Allied Board member Mike Kaufmann (Mike Kaufmann Dealer Group; Wayne) will return for another term. The special awards ceremony included the first-ever Lee Vetland Lifetime Achievement Award, named in honor of the New Jersey auto legend and past association president who passed away earlier this year. Elder looked back fondly on Vetland as “a great friend, a great supporter and a mentor.” The Lee Vetland Lifetime Achievement Award was created to honor a member who has been in the industry for at least 30 years and has reached the age of 60. Members of the Vetland family, including his daughter, Katie, joined Elder in presenting the award to AASP/NJ Past President Jeff McDowell (Leslie’s Auto Body; Fords).

Robbie Berman, owner of Robbie's Automotive and Collision Repair Specialists (Dover) is AASP/NJ's 2019 Stan Wilson/New Jersey Automotive Body Shop of the Year.

38 | New Jersey Automotive | December 2019

Left to right: AASP/NJ Past President Jeff McDowell, AASP/NJ Treasurer Tom Elder, AASP/NJ Executive Director Charles Bryant, AASP/NJ Hall of Fame Inductee Keith Krehel and AASP/NJ President Jerry McNee

“Jeff has given nearly 40 years of his life to this industry,” Elder said. “He was president for 12 years and treasurer for God knows how many years. He is amazing...We couldn’t have found a better person to take the first award. Jeff has given his all to this industry.” Reflecting on his friendship with Vetland, McDowell said, “We went way back to the Central Jersey Auto Body Association...When I was a young man starting my shop, we were both in Woodbridge. He told me to buy real estate. I listened to him, but maybe I didn’t listen as good as I should have [laughs]. So, thank you Lee, wherever you are. I still have that house that you made me keep.” The Stan Wilson/New Jersey Automotive Body Shop of the Year Award went to Robbie Berman of Robbie’s Automotive and Collision Repair Specialists of Dover. “This really couldn’t come at a better time, as [I will soon] celebrate my 37th year. It really seems like yesterday; it went so quick,” commented Berman, whose young son Bryce joined him at the podium to accept the award. Additional awards included the Russ Robson Scholarship Award, named in memory of the former AASP/NJ president and presented this year to Alberto Figueroa of Livingston Collision (Livingston).

Left to right: Elder, Bryant and McNee honor Alberto Figueroa as AASP/NJ’s 2019 Russ Robson Scholarship recipient.

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 39

Danny Gredinberg, administrator of the Database Enhancement Gateway (DEG) AASP/NJ Past President Jeff McDowell received the 2019 Lee Vetland Lifetime Achievement Award. Lee's daughter Katie was on hand to help present the association's first award of its kind.

Keith Krehel, AASP/NJ mechanical chairman, was inducted into the association’s Hall of Fame. “Keith has been very supportive of AASP/NJ, even when many of the mechanical shops turned away from the association. He works as hard as anyone else, even though he doesn’t have a body shop and hears us speaking mumbo jumbo,” joked McDowell upon presenting Krehel with the award. Following the ceremony, Gredinberg took the floor to give a thorough overview of the indispensable and free tool that lies in the DEG. He went over the basic steps and benefits of submitting successful Database Inquiries to the Information Providers and how to use the site’s estimating toolbox to access information on non-included and included operations to assist in building an accurate repair plan.

WHY

“The more information you give to the DEG, the better we can help you,” he suggested. “It’s not just helping you; it’s helping others industrywide.” Gredinberg reminded the technicians that their voice is critical. The more concerns they bring forward, the better chance these concerns have at being escalated up the chain and eventually getting into the hands of those who can make change happen “Don’t think that just because you didn’t get a change, it didn’t work. Your voice is not unheard.” For information on upcoming AASP/NJ events, please visit aaspnj.org. NJA

Over $1 million of inventory located in a dedicated 8,000 sq. ft. wholesale warehouse Large multi-vehicle delivery fleet Multiple daily deliveries available Long-term dedicated wholesale staff with over 100 years combined parts experience Deep discounts Quality service Industry-leading order fill rate All major parts procurement platforms including PartsTrader, OE Connection, OPSTrax

If it doesn’t say MAXON MAZDA on your wholesale parts invoice, you paid TOO MUCH! FAX YOUR ORDER 24 HOURS A DAY: 908-851-5631 EMAIL: maxonwholesaleparts@gmail.com ON-LINE PARTS ORDERING AVAILABLE!

PARTS HOURS: MON-SAT 8am - 5pm

DON’T CALL OUT OF STATE! We deliver complete Mazda parts orders the NEXT BUSINESS DAY! www.YESMAXON.com

MEMBER CALL TOLL FREE (800) 964-7281 Se Habla Español

2329 RT 22 WEST, UNION, NJ 07083 New Jersey Automotive | December 2019 | 39

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 40

40 | New Jersey Automotive | December 2019

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 41

WHY CALL TOLL FREE

FAX YOUR ORDER 24 HOURS A DAY:

Se Habla Español

908-851-5631

(800) 964-7281

EMAIL: maxonwholesaleparts@gmail.com ON-LINE PARTS ORDERING AVAILABLE!

Wholesale Body & Mechanical Parts Experts Serving The Automobile Repair Industry of New Jersey

DON’T CALL OUT OF STATE!

PARTS HOURS:

We deliver complete Hyundai parts orders the NEXT BUSINESS DAY!

MON-SAT 8am - 5pm

www.MAXONHYUNDAI.com

2329 RT 22 WEST, UNION, NJ 07083

MEMBER

REMEMBER MAXON PONTIAC?

THEY’RE BAAACK! INTRODUCING

Over $1 million of inventory located in a dedicated 8,000 sq. ft. wholesale warehouse Large multi-vehicle delivery fleet Multiple daily deliveries available Long-term dedicated wholesale staff with over 100 years combined parts experience Deep discounts & Quality service Industry-leading order fill rate All major parts procurement platforms including PartsTrader, OE Connection, OPSTrax

The same fantastic service you’ve come to expect from Maxon, now servicing all GM brands, including: BUICK GMC CADILLAC SATURN HUMMER CHEVROLET PONTIAC AND MORE!

PARTS HOURS: MON-SAT 8am - 5pm

CALL TOLL FREE

FAX YOUR ORDER

Se Habla Español

24 HOURS A DAY:

(800) 964-7281

(908) 851-5631

Wholesale Body & Mechanical Parts Experts Serving The Automobile Repair Industry of New Jersey

DON’T CALL OUT OF STATE! We deliver complete parts orders the NEXT BUSINESS DAY!

2301 RT 22 WEST, UNION, NJ 07083

www.MAXONBUICKGMC.com

MEMBER New Jersey Automotive | December 2019 | 41

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 42

THERE HAS NEVER BEEN A BETTER WAY TO BUY THE WORLD’S BEST ENGINEERED PARTS. THEY’RE CALLED “ORIGINAL BMW PARTS” FOR GOOD REASON. FOR UNCOMPROMISING PRECISION AND INCOMPARABLE QUALITY, YOUR BMW CENTER IS YOUR ONE-STOP SHOP FOR EVERYTHING BMW.

For Original BMW Parts, contact one of these authorized BMW centers: BMW of Springfield 391-399 Route 22 E. Springfield, NJ 07081 Toll Free: 800-648-0053 Fax: 973-467-2185 bmwofspringfieldnj.com

Paul Miller BMW 1515 Route 23 South Wayne, NJ 07470 PH: 973-696-6060 Fax: 973-696-8274 paulmillerbmw.com

BMW of Bridgewater 655 Route 202/206 Bridgewater, NJ 08807 PH: 908-287-1800 FAX:908-722-1729 bridgewaterbmw.com

Flemington BMW 216 Route 202/31 Flemington, NJ 08822 PH: 877-657-2787 Fax: 908-782-1795 njparts.com/bmw

Park Ave BMW 530 Huyler Street South Hackensack, NJ 07606 PH: 201-843-8112 FAX:201-291-2376 parkavebmw.com

Circle BMW 500 Route 36 Eatontown, NJ 07724 Parts Direct: 732-440-1235 Fax: 732-440-1239 wholesale@circlebmw.com circlebmw.com

Wide World BMW 125 East Route 59 Spring Valley, NY 10977 PH: 877-817-3895 Fax: 845-425-5080 wideworldofcarsbmw.com

BMW of Bloomfield 425 Bloomfield Avenue Bloomfield, NJ 07003 Parts Direct: 973-748-8373 psantos@dchusa.com

42 | New Jersey Automotive | December 2019

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 43

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 44

ARANJ Officers

President Rodney Krawczyk Ace Auto Wreckers (732) 254-9816 aceautonj@comcast.net

1st Vice President Ian Szoboszlay Ocean County Auto (732) 349-0332 ian@cosmosautoparts.com 2nd Vice President Darryl Carmen Lentini Auto Salvage (908) 782-6838 darryl@las-parts.com 3rd Vice President Mike Ronayne Tilghmans Auto Parts (609) 723-7469 tilghmans@snip.net

Past President Bob Dirkes Dirkes Used Auto Parts (609) 625-1718 dirkesauto@gmail.com

ARANJ Board of Directors David Yeager EL & M Auto (609) 561-2266 elandmauto@aol.com

Ed Silipena American II Autos (609) 965-6700 esilipena@yahoo.com

Norm Vachon Port Murray Auto (908) 689-3152 portmurrayauto@yahoo.com Dylan Rinkens East Brunswick Auto (732) 254-6501 ebautonj@comcast.net

44 | New Jersey Automotive | December 2019

ARANJ

The Automotive Recyclers Association of New Jersey

President’s Message

The Importance of Certification By Rodney Krawczyk

ARA’s recent Annual Convention & Exposition left me with some areas to focus on. The areas of certification and training were the two big takeaways. NSF is a world-recognized organization that has certification programs for many industries. Well, a couple of months ago, NSF pulled out of the auto recycling certification program (along with some other automotive programs). It was a huge disappointment. Auto recyclers that became NSF-certified would have reached the highest form of certification available. ARA stepped in and now is in the process of creating a global certification that will allow auto recyclers the ability to again reach the highest level of certification. While not every auto recycler will reach this level, it certainly will allow auto recyclers around the world to strive for continuous improvement and provide customers with a more standardized process and product. ARA has recently integrated ARA University (which is a video training tool) into its general membership benefits. This is a huge benefit, as it allows you to keep up to speed on member training to help build a stronger team. In years past, ARA University was a stand-alone product that had a separate subscription fee. Having a better-trained team will create a safer workplace environment and aid in a better product for our customers. ARA also trademarked the term ROE (Recycled Original Equipment). With that, we hope to have clarity on what type of product auto recyclers provide. It is our sincere desire to strive for continuous improvement and provide a product and service that either meets or surpasses our customer needs. With a focus on certification and training, we know we can achieve what our customers demand both today and in the future.

Rodney Krawczyk, ARANJ President (732) 254-9816 ext. 100 aceautonj@comcast.net NJA

Wharton Insurance Briefs

Injury management is an important factor in operating a business. It is working to ensure an injured employee’s safe, prompt and productive return to work. Here are two things you can do to aid in the successful outcome of a claim: 1) Develop a relationship with medical providers who understand your business and provide quality care with a focus on employees returning to work or remaining on the job when medically appropriate. 2) If possible, train the employee in new skills or provide a new job. This will enable your employee to return to work sooner, which will mean fewer loss of days, minimized wage loss and a focus on work ability rather than disability. If you have any questions or are having a problem with locating a provider, please feel free to contact me.

Mario DeFilippis, AAI Vice President 800-221-0003 (ext. 1320) (908) 513-8588 (cell) mdefilippis@whartoninsurance.com NJA

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 45

MAINTAIN AN INFINITE INVENTORY OF ORIGINAL MINI PARTS.

At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability. Original MINI parts assure an absolute perfect fit and function.

For Original MINI parts, contact any of these authorized MINI dealers. MINI of Mt. Laurel 1311 Rt. 73 Mt. Laurel, NJ 08054 856-778-3000 Fax: 856-813-4622 MINIOFMTLAUREL.COM FACEBOOK.COM/MINIOFMTLAUREL

MINI of Manhattan 793 11th Avenue at 55th Street New York, NY 10019 212-246-7375 Fax: 212-315-9560 MININYC.COM FACEBOOK.COM/MINIOFMANHATTAN

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 46

Superior customer service starts with Town Audi and Audi Genuine Parts. • Our expert parts staff is ready to serve you with over $500,000 in inventory and a fleet of trucks to help ensure same-day delivery on most orders • We respect your time, and offer a quick and accurate order process to help meet your needs • Proudly serving the Tri-State area with Audi Genuine Parts since 1970 • Same-day delivery on stocked items, next-day availability on most non-stocked items

Town Audi 400 South Dean Street Englewood, NJ 07631 Parts Direct: 888.779.6792 Fax: 201.541.0314

Email: audiparts@townmotors.com

Hours: Monday-Friday 7am-7pm

Saturday: 8am-5pm

Porsche Genuine Parts & Service. With our comprehensive inventory of Porsche Genuine Parts & Service, you will guarantee your customer optimal safety and reliability and ensure their Porsche remains what it is: an original.

Maintain Originality.

Town Porsche 105 Grand Avenue Englewood, NJ 07631 201-227-6505 town-motorcar.porschedealer.com

46 | New Jersey Automotive | December 2019

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 47

Unsurpassed Quality. Genuine Hyundai Parts. HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer. MAXON HYUNDAI 2329 ROUTE 22 WEST UNION, NJ 07083 TOLL FREE: 800-964-7281 FAX: 908-851-5631

LIBERTY HYUNDAI 371 ROUTE 17 NORTH MAHWAH, NJ 07430 201-529-3600 FAX: 201-529-3051

WAYNE HYUNDAI 1244 ROUTE 23 NORTH WAYNE, NJ 07470 PH: 973-646-0333 FAX: 973-694-1700 waynehyundai.com

New Jersey Automotive | December 2019 | 47

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 48

ADVERTISERS’ INDEX

PRESIDENT’S MESSAGE continued from pg. 14 answer no to any of these questions, then it’s time to step up and do something about it. Write your estimate or supplement with your rates…YOUR RATES!! Don’t change your rate; instead, single-line-item it as “insurer will not pay” or “one-time discount” to match the insurance estimate. The words “concession, labor or additional” buried in the body of an estimate mean

nothing to anyone of importance and are neglected in subrogation or by the state accepting the PCP. It becomes invisible and meaningless. Insurers love to use flashy words, but their words mean nothing if we stop listening to them. Get it in writing from them. NJA

1-800-NEW-PARTS ................................12-13 Accudraft ................................................29 Acme Nissan ..........................................4 Amato Agency ........................................43 Audi Group ..............................................26-27 BMW Group ............................................42 BMW of Springfield..................................35 Bram Auto Group ....................................IBC Classic Audi ............................................15 Collision Equipment Consulting, Inc. ........14 Empire Auto Parts ....................................31 Flemington Audi ......................................5 Flemington Group ....................................50 Fred Beans Parts ....................................21 Glen Toyota..............................................OBC GM Group................................................37 Hyundai Group ........................................47 Innovative Solutions & Technology / Pro Spot ..................................................IFC Jaguar Land Rover Parsippany ................10 Kemperle ................................................40 Klean Frame ............................................31 Lynnes Nissan East..................................10 Maxon Buick-GMC ..................................41 Maxon Hyundai........................................41 Maxon Mazda..........................................39 Mazda Group ..........................................32 MINI Group ..............................................45 Mopar Group ..........................................49 NUCAR ....................................................16-17 Paul Miller Subaru ..................................20 Performance Ford Lincoln ........................28 Porsche Group ........................................36

For Genuine Subaru Body Parts, contact these Authorized Subaru Dealers. Flemington Subaru 167 Route 31 Flemington, NJ 08822 Toll Free: 877-657-2787 Fax: 908-782-1795 bseymour@flemington.com www.njparts.com

Liberty Subaru 55 Kinderkamack Road Emerson, NJ 07630 Phone: 201-261-7495 Fax: 201-261-3261 Toll Free: 888-782-9493 parts@libertysubaru.com www.libertysubaru.com

Paul Miller Subaru 3469 Route 46 Parsippany, NJ 07054 Phone: 973-658-5714 Fax: 973-402-9591 mdaltilio@paulmiler.com www.paulmillersubaru.com/parts

PPG ........................................................3 Reliable Automotive Equipment ................19 Subaru Group ..........................................48 Town Motors............................................46 Toyota Group ..........................................23 Tri-State Luxury Collection........................8-9 USI of North America................................6 Valtek......................................................30 VW Group................................................33 Westbury Jeep Chrysler Dodge Ram SRT 25 Wheel Collision Center ............................30

48 | New Jersey Automotive | December 2019

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:18 PM Page 49

New Jersey Automotive | December 2019 | 49

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:19 PM Page 50

Wishing You & Your Family a Wonderful Holiday Season and a Happy New Year!

NJ PARTS OF FLEMINGTON

8 Minneakoning Road, Flemington

FIAT

HUMMER MERCURY PONTIAC

SPRINTER

1-877-NJ-PARTS (877-657-2787) â&#x20AC;¢ NJ-PARTS.com

Mark Celentano

Jay Jaisle

Christine Rizzo

Dave Perez

Pete Rifkin

MotorRight & Auto Parts Specialist Cell: 908-300-6136 mcelentano@flemington.com

Wholesale Parts Specialist Cell: 609-751-2227 jjaisle@flemington.com

Wholesale Parts Specialist Cell: 908-797-8079 crizzo@flemington.com

Wholesale Collision Parts Specialist Cell: 908-303-0666 aperez@flemington.com

Mechanical/Fleet Parts Specialist Cell: 732-690-8896 prifkin@flemington.com

A Superior Level of Customer Service With FREE DELIVERY!

Thank You For Your Business!

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:19 PM Page 51

Audi Brooklyn

Audi Brooklyn is pleased to announce our

partnership with CCC One to speed your ordering of Audi Genuine Collision replacement parts and components · Our expanded inventory of sheet metal, bumpers and suspension items will help reduce your waiting time and contribute towards reducing repair cycle times · Orders placed through CCC One are given priority fulfillment, will-call pickup and delivery · Our Will-Call parts counter is open on Saturday to help speed your repairs

Audi Brooklyn 211 63rd Street, Brooklyn, NY 11220 Business Hours: Monday - Friday 7:30am - 5:30pm Saturday 7am - 3pm (Deliveries not available on Saturday) Parts Direct: 718.392.6611 or 866.770.5999 Parts Fax: 973.556.1403 www.audibrooklyn.com

Installing Audi Genuine Parts from Audi Brooklyn is priceless to your reputation and your Audi customer’s peace of mind. Audi Brooklyn is a member of the BRAM Wholesale Parts Network

NJA1219.qxp_NEW JERSEY AUTOMOTIVE 11/22/19 3:19 PM Page 52

GLEN TOYOTA PRESENTS

PI’LLaul C imillo MAKE YOU AN OFFER

YOU CAN’T REFUSE

ACCEPT NO SUBSTITUTES

AND INSIST ON GENUINE TOYOTA PARTS SAME-DAY, NEXT-DAY AND SATURDAY DELIVERIES • MULTIPLE DELIVERIES DAILY HOURS: MONDAY - FRIDAY 5:30am - 6pm • SATURDAY 8am - 4pm

TOLL FREE 800-444-1959 • PARTS DIRECT 201-791-1133 • FAX 201-703-5652 www.glentoyota.com • parts@glentoyota.com Contact PARTS MANAGER PAUL CIMILLO for all your parts needs • pcimillo@glentoyota.com

WHOLESALE PARTS SPECIALISTS FOR OVER 40 YEARS! 19-01 Pollitt Drive, Fair Lawn, NJ 07410

PRICE MATCHING AVAILABLE

New Parts and Service Location!