A FUTURE IN FOCUS 2015 ANNUAL REPORT
Northern Nevada HOPES is dedicated to building a healthier community by providing coordinated care and support for individual and family wellness. Our community health center combines primary care, medical specialties, behavioral health and prevention with a team of experienced professionals who are committed to high-quality care.
Dear Friend, Just one year ago, Northern Nevada HOPES broke ground on its new three-story community wellness center. Today, after twelve months of construction and providing patient care from a temporary clinic, The Stacie Mathewson Community Wellness Center has opened its doors. This facility marks a new chapter for HOPES as we continue to transform healthcare in our community. In northern Nevada, people face homelessness, poverty, addiction, chronic disease, and behavioral health issues at higher rates than the national average. At HOPES, we are committed to addressing these issues through team-based, patient-centered services that eliminate barriers and address the entire spectrum of a person’s wellbeing. The new building helps us take our mission of builidng a healthier community even further. Every patient at HOPES now has access to an interdisciplinary care team that fully integrates behavioral health and wellness into primary care. With dedicated clinic pods, 32 exam rooms, a pharmacy, and onsite radiology and diagnostics, the new wellness center will provide the most comprehensive and personal healthcare in northern Nevada. Thank you to all the visionary donors who helped fund our new community wellness center. And thank you to all the community members who have made HOPES their medical home. The future of Northern Nevada HOPES was made possible because of you. With gratitude,
Sharon Chamberlain CEO Northern Nevada HOPES
With the leadership and vision of a dedicated Board of Directors, HOPES embarked on the construction of a 38,000 square foot medical facility in 2015. Board members generously volunteer their time to guide HOPES in its mission, and more than 50% are patients at HOPES.
BOARD OF DIRECTORS Douglas Brewer, CFP - Merrill Lynch Chris Bosse, CPA - Renown Health Stan Shane, MD - UNR Zeina Barkawi - Bank of America Bill Ware - Northern Nevada HOPES Tom Durante, LCSW - Lake’s Crossing
Scott Brenneke - Advanced Asset Management Jerome Edwards, PhD - UNR Steve Trollope - Businessman, Entrepreneur Karen Witherow - Northern Nevada HOPES Bruce Cobeen - Northern Nevada HOPES Theresa Navarro - Northern Nevada HOPES
NEW PATIENT GROWTH Since expanding into primary care in 2012, Northern Nevada HOPES has grown from serving just over 600 patients to 4,772 patients in 2015. HOPES estimates that it will serve nearly 10,000 patients by 2017.
8,000
6,000
4,000
2,000
2012
2013
2014
2015
In just one year, Northern Nevada HOPES provided medical and wellness services to an additional 1,350 new patients. More than half of the patients that HOPES serves are low-income and an estimated 21% are experiencing homelessness.
4,772
TOTAL PATIENTS
40,691
PATIENT VISITS
2,998
LOW-INCOME PATIENTS
1,011
EXPERIENCING HOMELESSNESS
1,539
UNINSURED PATIENTS
583
INSURANCE ENROLLMENTS
2,545
BEHAVIORAL HEALTH VISITS
44,403
PRESCRIPTIONS FILLED
3,990
TRANSPORTATION ASSISTANCE
2,763
SYRINGE SERVICE PROGRAM PARTICIPANTS
1,595
HIV TESTS
532
HEPATITIS C TESTS
As a nonprofit community health center, Northern Nevada HOPES receives funding from individual grants, program income, and private donations to provide services. With a budget of more than $14 million, 94% of expenses goes to providing direct patient care to individuals and families in need in our community.
PATIENT PAYER MIX 44% – Medicaid 39% – Uninsured 7% – Medicare 10% – Private Insurance
2015 OPERATIONS $13,666,991 – Programs & Services $803,809 – Admin & Fundraising
$14,470,800 – Total Expenses
6% ADMINISTRATION & FUNDRAISING
94% DIRECT PATIENT CARE
Northern Nevada HOPES offers a team-based, patient centered approach to healthcare. At HOPES, every patient has access to a dedicated team of physicians, clinical staff, pharmacists, behavioral health providers, and case managers. These interdisciplinary care teams help coordinate patient care while reducing barriers and improving health outcomes for patients.
MEDICAL PROVIDERS
BEHAVIORAL HEALTH PROVIDERS
COMMUNITY HEALTH WORKERS
ELIGIBILITY SPECIALISTS
CARE COORDINATORS
PATIENT-CENTERED CARE
SERVICE EXCELLENCE NAVIGATORS
NUTRITIONISTS
PHARMACISTS
In early 2015, HOPES broke ground on its new medical facility and began construction at its downtown Reno campus. Patient care continued with no gaps in service thanks to a temporary modular clinic located adjacent to the construction site. The $13 million medical facility took just over twelve months to build from start to finish.
DECEMBER 2014 Neenan Archistruction demolishes the old HOPES clinic to make way for the new medical facility.
JANUARY 2015 The groundbreaking ceremony marks the start of construction, with more than 200 guests in attendance.
APRIL 2015 Neenan Archistruction stays busy year-round constructing the new medical facility from the ground up.
AUGUST 2015 The new building starts to take shape and the exterior is almost halfway complete.
DECEMBER 2015 The new HOPES sign is hung and the final interior and electrical work begins.
FEBRUARY 2016 Northern Nevada HOPES opens the doors to its brand new medical facility on February 1, 2016.
The Stacie Mathewson Community Wellness Center, named in honor of a generous gift of $1.9 million from local philanthropist Stacie Mathewson, opened its doors on February 1, 2016. The new community wellness center will help revitalize downtown Reno and provide a medical home to an estimated 10,000 patients by 2017.
• 32 EXAM ROOMS
• RADIOLOGY AND DIAGNOSTIC LAB
• PRIMARY CARE PEDIATRIC CLINIC
• FULL-SERVICE PHARMACY
• PRIMARY CARE ADULT CLINIC
• CARE COORDINATION CENTER
• WELLNESS CLINIC
• COMMUNITY ROOM & GARDEN
The Stacie Mathewson Community Wellness Center was made possible thanks to a passionate group of donors, including Stacie Mathewson, The Nell J. Redfield Foundation, Renown Health, The William N. Pennington Foundation, The Robert Z. Hawkins Foundation, The E.L. Cord Foundation, NV Energy, Bank of America, Dr. Reka Danko, and Western Nevada Supply. HOPES also received funding assistance through Nevada’s New Markets Tax Credit program. Thank you to everyone who contributed – because of you, we are building a healthier community. Stacie Mathewson Nell J. Redfield Foundation Renown Health Robert Z. Hawkins Foundation E.L. Cord Foundation William N. Pennington Foundation NV Energy Bank of America Western NV Supply Dr. Reka Danko Dr. Robert Dalrymple Dr. Ashkan Bahin-Aein Dr. Thomas Truong Dr. Trudy Larson Karen Vibe & Karen Goody Scott Brenneke Jerome Edwards Health Plan of Nevada Saint Mary's A and H Insurance A Taste of Thai Cindy Abbott Abelow Pratt & Assoc. Lorin A'Costa The Terry Lee Wells Foundation Suzan Alegria Darci Allison Lynice Anderson Diana Arnold Patty Avery
Darlene Azizisefat George Baker Jennifer Baker Deb Ballinger Zeina Barkawi Denise Beauchame Amy Beck Bill Berrum Amanda Berry Freya Berry Janice Bertozzi Angel Beus David Bianchi BJ's Restaurant Black and White Ball Lisa Blouth J Bogorman Stephanie Bohl William Bolin Kathleen Bolotin George Bonari Chris Bosse Hazel Bowen Nancy Bowen Lucille Boyle Raquel Breen Doug Brewer Lesley Brown Russell Browne Buenos Grill Marc Burgess Greg Burns Cafe at Adele's
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HOPES N O R T H E R N N E VA D A
NORTHERN NEVADA HOPES | 580 W 5TH ST | RENO, NV 89503 | (775) 786-4673 | NNHOPES.ORG