SDMBR Meeting Planners Guide by Noble House Hotels & Resorts

CONFEREN CE SERVICES

Meeting Planners Guide

M I S S I O N B AY R E S O R T. C O M · 6 1 9 . 2 76 . 4 0 1 0 · S A N D I E G O , C A

CYNTHIA GR AHAM

JE SSICA FINNERY

DONNA BAUER

MONIQUE OROS

Welcome! You have made a great decision selecting San Diego Mission Bay Resort for your upcoming program. Our resort features a waterfront location right on beautiful Mission Bay, with the perfect mix of playful amenities and state-of-the-art facilities. Whether planning a small executive retreat in a private hospitality suite or an extravagant affair in one of the resort’s spacious ballrooms or outdoor spaces, our resort can accommodate meetings of all sizes. Our Conference Services Team thanks you for selecting our beautiful resort! Monique, Cynthia, Jessica and I look forward to welcoming you to our resort! We’re very excited to share our conference services guide to better assist you when planning your meetings, events, team building, etc. We know how important the details of your conference are, so we have designed this comprehensive guide to help make your experience as easy as possible. Should you have any questions or need assistance, please don’t hesitate to reach out to your Conference Service Manager directly. Thank you again for selecting San Diego Mission Bay Resort. Donna Bauer, CMP

Donna Bauer

Director of Catering and Conference Services San Diego Mission Bay Resort Phone: 619.275.8983 dbauer@noblehousehotels.com

TA B LE O F C O N T EN T S 06

ACTIVITIE S & AT TR ACTIONS

14 BANQUETS 26

BE ACH/POOL SERVICE S

BELLMAN SERVICE S

BOUTIQUE /GIF T SHOP

34 DINING 38 FINANCE 42

FRONT OFFICE

GUE ST AMENITIE S

TA B L E O F C O N T E N T S

Activities & Attractions

AC T I V I T I E S & AT T R AC T I O N S

Places to Visit BALBOA PARK

Balboa Park is a 1,200-acre must-see urban cultural park! The park is home to 15 fabulous museums, botanical gardens, performing arts venues, play areas for children, walking trails through remote areas, and so much more! CORONADO

Take the Coronado Bay Bridge, or the Coronado ferry to visit this beautiful island that houses the famous Hotel Del Coronado. With a quaint small-town charm and an array of outdoor activities, Coronado is the perfect destination for the whole family or a romantic evening out! DEL MAR

Del Mar is an upscale community much like La Jolla, offering ocean-front dining, and beautiful sandy beaches. GASL AMP QUARTER

This is the heart of downtown San Diego, comprised of 16 blocks of restaurants, nightclubs, jazz and rooftop bars, music venues, shopping, and much more! This is the perfect place to visit to enjoy San Diego’s nightlife! L A JOLL A

This upscale community – just 15 minutes north of our resort – is one of the most popular and picturesque destinations in the world! La Jolla offers a gorgeous coastline ideal for swimming, surfing, diving, kayaking, and snorkeling. Aside from beaches, you will also enjoy the best selection of boutique shops, world-class dining, art galleries, and more!

AC T I V I T I E S & AT T R AC T I O N S

MISSION BE ACH/PACIFIC BE ACH

Mission Beach is the closest beach to our resort and home to Belmont Park, Californiaâ&#x20AC;&#x2122;s only ocean-front amusement park! A 3-mile boardwalk along the sand can take you from Mission Beach to Pacific Beach where you will find beach bars, restaurants, casual night clubs, and surf shops. OLD TOWN

Just 5 minutes from our resort and known as the birthplace of California, Old Town features a lively authentic atmosphere, with 17 museums and historic sites, quaint boutiques, art galleries, festive theatres, and best of all, some of the greatest Mexican dining here in San Diego! SAN DIEGO HARBOR

Here you will find The Broadway Pier which was originally constructed in 1913. It is also home to the ferry to Coronado, Hornblower Cruises, the Cruise Ship Terminal, San Diego Maritime Museum with the Star of India. The harbor delivers an excellent view of Coronado, Point Loma, Shelter and Harbor Islands and of course, San Diego Bay. SE APORT VILL AGE

This quaint village on the harbor downtown offers beautiful views of the San Diego Bay and great souvenir shopping! AC T I V I T I E S & AT T R AC T I O N S

Featured Attractions BIRCH AQUARIUM

This renowned aquarium showcases exploratory and learning classes for kids. The A, B, Sea Club teaches kids up to age 4 about the ocean world. Each class has live animal encounters and exhibits. Pre-registration required. Adventures for the whole family include grunion watching, tide-pooling, snorkeling, whale watching and pier walks. $12 adults; $8.50 children. LEGOL AND

Imagine a whole park constructed out of Legos and decked out in its primary colors. Everything is kid-sized and Legoland accommodates even the youngest children. Most of the attractions are hands-on and “kid-powered.” Most also allow kids as young as three to ride solo, while some allow parents to take infants aboard. Legoland is a great place to take your kids for a day they will always remember. Be sure to visit Legoland’s brand new water park and SeaLife Aquarium! SAN DIEGO SAFARI PARK

Take an African safari adventure, where rare and exotic creatures roam in herds and flocks much like they would in the wild. Along your journey you’ll encounter everything from herds of giraffes and elephants, to crashes of rhinos and pride of lions! SAN DIEGO ZOO

Swing by the San Diego Zoo and explore attractions including the SBC Giant Panda Research Center, Tiger River and Absolutely Apes. View animals in habitats that simulate their native homelands of Africa, Asia, North and South America, and more. In all, you’ll view more than 4,000 amazing mammals, reptiles, and birds!

AC T I V I T I E S & AT T R AC T I O N S

SE A WORLD

Touch and feed dolphins, come face to face with a polar bear, and experience a spine-tingling movie adventure at R.L. Stine’s Haunted Lighthouse 4-D. If you are feeling brave, you can even challenge eight stories of unpredictable plunges, twists, and turns on the all-new ‘Journey to Atlantis’. It’s a mythical rush through uncharted waters! And just try to stay dry when the world-famous Shamu comes a-splashing! It doesn’t matter what age you are; Sea World San Diego is truly a place that will leave you in awe. USS MIDWAY

The USS Midway Museum is the longest-serving U.S. Navy aircraft carrier of the 20th Century! Take in the 60 locations from the engine room to control tower, along a self-guided audio tour narrated by sailors who lived or worked in each location!

AC T I V I T I E S & AT T R AC T I O N S

Things to Do BRUNCH AND DINNER CRUISE S

Enjoy a sunset dinner cruise, or bottomless champagne brunch, on board a luxurious yacht! Take in the ever-changing views of the city as you dine at your private table while cruising the San Diego Bay. HARBOR TOURS

See over 50 famous icons, ships and landmarks as you cruise the San Diego Bay on board a 1 hour, or 2-hour, narrated tour! K AYAK /SNORKEL /SURF

All three of these adventurous activities can be found in beautiful La Jolla. Kayak through the 7 caves in La Jolla, or snorkel with the leopard sharks. Learn to surf with expert guides at any one of our beautiful beaches! SE AL TOUR

The Seal Tour is an amphibious tour boat that travels from land to sea! Along this 90-minute tour, you learn about the history of the bay and cruise through the waters that are the playground of the California Sea Lion. OLD TOWN TROLLE Y TOUR

This is a hop-on/hop-off tour that will take you on a 25-mile loop, stopping at 11 of the most popular tourist destinations here in San Diego! The stops along this tour will include Old Town, the San Diego Harbor, Seaport Village, Marriott Marquis & Marina, Horton Plaza Shopping Center, the Gaslamp Quarter, Hilton San Diego Bayfront, the Coronado Ferry Landing, Coronado-Orange Avenue, Balboa Park/San Diego Zoo, and Little Italy. When you are ready to head to the next location, just return to the stop and a trolley will swing by to pick you up! Pick-ups are every 30 minutes at each location

AC T I V I T I E S & AT T R AC T I O N S

Banquets

BANQUETS

AUDIO VISUAL

Arrangements for audio visual can be made directly through our in-house preferred vendor PSAV by calling 619-275-7971. PSAV provides a range of audio-visual services as well as lighting packages, internet services and additional electrical power drops. PSAV assists with individual exhibitor needs in these areas as well. Outside audio visual companies may be used with applicable liaison fee. BOX SHIPMENTS/INBOUND

Our receiving department receives shipments: Monday - Friday: 7:00am - 4:00pm Saturday: 7:00am - 12:00pm We ask that shipments arrive no earlier than 3 days prior to your program start as storage space is limited. Storage arrangements for exhibit drayage must be made with an off-property exhibit company for move-in the day of exhibit and removal on the move-out day. PLE ASE ADDRE SS BOXE S:

San Diego Mission Bay Resort Conference Services Manager Name 1775 East Mission Bay Drive San Diego, CA 92109 Meeting Planner Name and Group Name Package Delivery Boxes / $2.50 per item per room Crates / $5.00 per item per room Pallets / $25.00 per item per room to meeting space and guestrooms Delivery fee is applicable to each delivery and/or box move

BANQUETS

BOX SHIPMENT/OUTBOUND

We have a limited supply of Fed Ex & UPS boxes and labels in stock. Your shipping department should provide you with preprinted labels for return shipments. We are unable to post shipping charges to the master account or individual guest room accounts. You are responsible for recording the tracking information for outbound shipments. The hotel will not assume responsibility for any unattended or unsealed and unaddressed boxes left on property in function space. If your items require special handling, our local UPS store can assist with your shipping needs. They require a credit card; your companyâ&#x20AC;&#x2122;s account number or pre-printed labels can NOT be utilized. RECEIVING/LOADING ARE A

At appropriate times with advance notice, you may load and unload at our loading area. We cannot guarantee availability of secure parking for large vehicles of any kind. BUSINE SS CENTER

The Business Center is located in the Conference Center and is available twentyfour hours. Groups requiring extensive printing/copying should consider renting a dedicated printer/copier through PSAV. INTERNET ACCE SS

Wireless internet access is provided in public areas of the resort. Launch your web browser and accept the terms and conditions. A pass code is provided in your guest room key packet information. If you require hard wired or wireless internet access in our meeting spaces or need specific information on the resortâ&#x20AC;&#x2122;s internet capabilities, please contact PSAV.

BANQUETS

MENUS/GUAR ANTEE S/SPECIAL ME AL S

Food and beverage prices may fluctuate in accordance with market conditions. Menu prices for planned food and beverage functions will be established no earlier than six (6) months prior to your convention/meeting. Menu selections are due to the Conference Services Manager (30) days prior to your arrival. Guaranteed number of guests attending each event are due (72) business hours prior to the event. This count will be the number of guests charged even if the actual count falls short of the guaranteed number. In the event the actual guest attendance is greater than the guaranteed attendance number, the actual number of guests in attendance will be charged. CHILDREN’S PRICING

Children (3) and under will be served on a complimentary basis. Children (4-12) will be charged at 50% of the menu price. Children over (12) will be charged full price. Special children’s meals are available. BRE AK & ME AL PERIODS

All reception action stations are served for (120) minutes. Breakfast, lunch and dinner buffets are served for (120) minutes. Break packages are served for (30) minutes. Please provide ample notice for any adjustments to meal period service times. BOXED LUNCHE S

Boxed lunches are offered for “TO GO” only. Should you require a private room or seating for this lunch, a room rental would be applicable. KOSHER FOOD

The Resort does not have a kosher kitchen; please speak with your Conference Services Manager for alternative options.

BANQUETS

DE STINATION MANAGEMENT PARTNER

San Diego Mission Bay Resort's preferred DMC is Hello! California. They provide one-stop shopping for all your transportation, custom concepts, event dĂŠcor, entertainment, team building events, tours, excursions and spouse programs. 619.785.5828, byahres@hello-dmc.com, hello-dmc.com/destinations/san-diego ELECTRICAL POWER

In the event that more than two 20-amp outlets are needed, a formal request for additional outlets must be submitted in writing a minimum of two weeks prior to the event. Electrical charges would be applicable and will be included in your outlined requested services through PSAV. Ambiant lighting is suggested for evening events occurring outdoors. PSAV can assist in this area for your overall event as well. FOOD & BE VER AGE

The Resort is licensed to serve all food & beverage. To ensure the safety of our guests and comply with local health regulations, neither patrons nor their guests shall be allowed to bring food or beverage into the Resort. Due to local health ordinances, we are unable to pack any remaining food items to go. FOOD & BE VER AGE MINIMUMS

Contracted food & beverage minimums are exclusive of service charge, tax, labor and room rental. Individual and group charges in A*Roma, Acqua, The Olive Bar, Frescoâ&#x20AC;&#x2122;s and Pool as well as the tennis courts are not applied to your food & beverage minimum. ME AL PERIODS FOR GROUP S OF LE SS THAN 60 GUE STS

In an effort to provide four diamond service to all of our events large and small, the hotel must meet appropriate staffing guidelines and schedule service staff, banquet captains, and banquet managers to attend to your hot service breakfast, luncheon, and dinner events. For this reason, a $100 labor fee is applicable for all group meal functions with 60 guests or less in attendance.

BANQUETS

MISCELL ANEOUS SERVICE S AND FEE S

Tray Passing Service - $50.00 per server for a two-hour period Bartender Fee - $175 per bartender for a three-hour period. Additional hours are $50 per bartender per hour Chef Attendant - $175 per chef attendant for a three-hour period Coat Check Attendant - $200 per function per attendant Onâ&#x20AC;&#x201C;Site Meeting Room Set Change - $500 Security - $45 per attendant per hour Hotel security is required on school events and events serving alcohol when minors are in attendance of the event. OVERTIME

Our service staff is scheduled for an eight-hour period for breakfast, lunch, reception and dinner including set up which require two hours before doors open and fortyfive minutes for breakdown. Should your event extend beyond this window and into additional hours, an overtime rate would be applicable to the master account of $35 per staff member per hour or increments thereof. PRE- CONVENTION MEETING

We encourage you to schedule a formal or informal pre-convention meeting your Conference Services Manager. This provides a great opportunity to meet our Resort Team in preparation of your program commencement. Please arrange (30) days prior to your arrival. OUTSIDE VENDORS

All outside vendors, musicians & service providers are required to read and sign our Code of Conduct Agreement and provide us with a certificate of liability. Your Conference Services Manager can provide a copy for your review.

BANQUETS

SERVICE CHARGE AND TA X

The prevailing service charge will be added to all catered food and beverage functions. Service charges are taxed at the prevailing California State sales tax. Please refer to your contract for the prevailing service charge percentage. SPACE AGENDA /ROOM SETS

Please review your contracted space agenda; space is being reserved accordingly. Changes will be made on an available basis; additional space cannot be guaranteed. We require advance written notice if additional space is needed and confirmation must be in writing from your Conference Service Manager. Additional room rental may be assessed. SPECIAL DIETS

Please communicate any special dietary restrictions/requests a minimum of (72) hours in advance of your groupâ&#x20AC;&#x2122;s arrival. TE AM BUILDING

Please confirm that appropriate space has been reserved for your group at your preferred time before scheduling any team building activities at the resort. WE ATHER CALL S/OUTDOOR VENUE S

If the National Weather Service forecasts a chance of rain 30% and above, the Resort suggests that the scheduled function take place in the designated indoor backup room. A Manager will consult with the Patron no less than (4) hours prior to the event. If the Patron is not at the Resort, it is the responsibility of the Patron to contact the Banquet Manager no less than (4) hours prior to the scheduled event, or the Resort will make the judgment.

BANQUETS

Beach & Pool

BEACH & POOL

Beach & Pool Services BONFIRE S ON THE BE ACH

Available from sunset to 10pm, you may enjoy your own bonfire under the stars. The hotel will supply up to 10 white folding chairs, wood, flame, sand and the calm of the bay. This package for a 2-hour period is $250 per 2hrs. Bonfires on the beach must end at 10pm. Does not include beach permit required for groups with more than 50. CABANAS

Private poolside cabanas are available for rental. They feature two reclining chairs, flat screen TV, Wi-Fi, phone charger, a pitcher of lemonade or iced tea and bottled waters as well as VIP food and beverage service. Prices will vary. Reservations are recommended and additional packages are available; please speak with the Concierge for details. COOLERS/OUTSIDE FOOD & BE VER AGE

Coolers and outside food & beverage are not allowed at the pool. Any food & beverage arrangements can be made with your Conference Service Manager. HOURS OF OPER ATION

The pool is open daily from 7:00am-10:00pm. INDIVIDUAL SETUP

Please visit the beach hut and the attendants will assist you with chairs, towels and umbrellas. Gratuities are at the guest discretion.

BEACH & POOL

SAN DIEGO AND DRINKING ON THE BE ACH

The resort is surrounded by Mission Bay Park which is a public beach. San Diego City Council formalized a restriction on all alcohol on San Diegoâ&#x20AC;&#x2122;s beaches and in coastal parks. In accordance with this law, no alcoholic beverages may be sold or consumed on any public beach or coastal park in San Diego. VOLLE YBALL

Volleyball setup is available on the beach for your groupâ&#x20AC;&#x2122;s exclusive use. The charge is $150.00 plus gratuity and tax. Subject to availability/advance notice required. WATER SPORTS

Beachside water sport activities and rentals can be arranged with Action Sports Rentals. Venture out on beautiful Mission Bay for a leisurely ride or a fast and thrilling water experience. A selection of wave runners, powerboats, wakeboards, pontoon boats, sailboats, catamarans, stand up paddle boards and kayaks are available for rental. For group arrangements, please speak with your Conference Service Manager for additional details. ACTION SPORTS RENTAL S, PHONE

619.275.8945

BEACH & POOL

BELLMAN SERVICES

Bellman Services Our bell staff is readily available to assist you and your guests throughout your stay. Any arrival and departure information you can provide is helpful in providing the maximum level of service. In addition, they can assist you with group bag pulls, luggage and golf club storage, amenity and special deliveries to individual guest rooms and moving your boxes to the appropriate meeting locations. Service charges/ gratuities will be applied to the master account per contract. GUE STROOM AMENIT Y DELIVERY

We suggest that all deliveries be scheduled while the group is at your reception or dinner. Items to be delivered “on arrival” will be delivered within 1 ½ hours of the guest’s check in. The guest room amenity delivery fee is $5 per room.

BELLMAN SERVICES

BOUTIQUE & MARKET

Bayside Boutique & Market Browse our shopperâ&#x20AC;&#x2122;s paradise which is located near the lobby featuring a broad selection of specialty gifts, tokens of San Diego, snacks, toiletries, resort apparel and more. Our gift shop staff can assist you with specialty gifts, welcome amenities and logo items in advance of your arrival.

BOUTIQUE & MARKET

Dining

DINING

Dining Options ACQUA CALIFORNIA BISTRO DAILY 6:3 0 AM - 10 : 0 0 PM

Experience New American cuisine at its finest while taking in the bay view. Special menu offered daily based on our chef’s showcasing of regional and seasonal selections. A*ROMA DAILY 6: 0 0 AM - 1: 0 0 PM

Enjoy gourmet coffee, pastries and breakfast bites. Featuring Zoka Coffee of Seattle. FRE SCO’S BAR & GRILL DAILY 11: 0 0 AM – 6: 0 0 PM

Enjoy casual poolside dining with views of the bay. Hours may vary as it is open seasonally. THE OLIVE LOUNGE DAILY 11:3 0 AM - 12:3 0 AM

Dine and drink indoors or outdoors on the full-service patio. AF TER4 HAPPY HOUR FE ATURED DAILY

4: 0 0 PM - 6: 0 0 PM

Enjoy our featured wine and craft beer selections Large Parties (Groups of up to 30 guests) A private dining room is available for large parties up to thirty guests. Advance reservations are required. Customized large party menus are offered with applicable food and beverage minimum. Restaurant revenue is not applicable to your banquet food & beverage minimum. Please speak with your Conference Services Manager for details.

DINING

IN-ROOM DINING DAILY 6: 0 0AM - 11: 0 0 PM

Rest assured, whatever your mood, our menus have the selections to match it. GUE ST AMENITIE S

Our room service team can prepare a variety of food & beverage items for welcome gifts and special occasions. Advance notice is recommended for specialty items. DINING

Finance

ACCOUNTING

BANQUET CHECKS

Banquet checks will be presented daily from the previous day’s events for the designated group contact/meeting planner to review and sign. CASH ADVANCE

If you require a cash advance on your master account, requested must be received two weeks in advance of the group’s arrival. An ATM is located in the lobby of the hotel. CREDIT CARDS

The card holder’s name and signature must be on the credit card, personal or corporate. If the card is not in the name of the guest, a credit card authorization is required with a copy of the credit card front and back. Ghost credit cards (without an individual’s name) are not accepted. All reservations require a credit or debit card on arrival. CREDIT CARD HOLDS/INCIDENTAL DEPOSITS

The Resort requires a $100 per day deposit for incidentals at check in if incidentals are not covered by the master account. The deposit can be provided as follows: CREDIT CARD/DEBIT CARD:

A hold is placed against the card’s credit limit. The hold is released at check out. Please check with your financial institution in advance, the resort has no control on when your bank releases the hold. The resort will waive the individual incidental credit hold if the group guarantees payment to the master account. This only applies to groups approved for direct billing. The Resort requires signed authorization from the authorized signer/meeting planner. TA X E XEMPT

A copy of your valid California State Tax Exempt form must be received in advance for review. Out-of-state exemptions cannot be accepted. Payment must be made by a company credit card or check with the same entity noted on the tax exempt form.

ACCOUNTING

DIRECT BILLING/MASTER ACCOUNT

Direct billing must be established in advance, a completed credit application must be received forty-five days prior to the group’s arrival. In the event direct billing is not requested or approved, total pre-payment will be required seven days prior to the group’s arrival. Payment can be made by credit card or wire transfer. Only charges incurred at the resort can be applied to the master account. Any charges from outside vendors must be handled directly with the vendor. INVOICE S

Your final invoice will be emailed within three business days of your last guest departure. PAYMENTS

All direct billing accounts are due and payable based on the terms of your contract. All past due accounts are subject to the maximum allowable charges and liquidation damages by law on the unpaid balance. All reasonable legal fees necessary in collection of debts will be added to our charges. The Resort reserves the right to cancel extensions of credit, and to release itself from holding reservations or space within normal and reasonable business operating limits. Wire transfer or credit card are the only acceptable forms of payment for the final estimated balance. WIRE TR ANSFERS

Bank Name: US Bank Branch Address: 5065 Wooster, Cincinnati, OH 45226 Beneficiary’s Name: LHO Mission Bay Rosie Lessee Inc. dba San Diego Mission Bay Resort ABA #0064 000 059 Account # 151211452363 Swift Code: USBKUS44IMT Specific Identifiers Please E Mail/Contact Tanja Clifton –Controller (619) 275-8906 | tclifton@noblehousehotels.com

ACCOUNTING

The Front Office

FRONT OFFICE

CHECK-IN INFORMATION

Check-in time is 4:00pm. Guests are required to establish credit with the resort upon arrival unless their charges are direct billed. Please refer to the accounting section for more detailed information. The registering guest must be at least 18 years old. We cannot guarantee room availability until 4:00pm. If you require early check-in, please book the room for the previous evening. In the event early check-in can be accommodated, a $25.00 early arrival fee is applicable. CHECK- OUT INFORMATION

Check-out time is 11:00am. Due to our normally year around high occupancy, we are unable to guarantee late check-out in advance. Availability is limited and confirmed on departure date by the front desk manager. If you require a guaranteed late checkout, please book the room for an additional night. Luggage storage is available, and guests are welcome to stay on property and enjoy the amenities of the resort. CONCIERGE

Our concierge team can assist with recommendations on museums, restaurants, tours and all the local activities in the area. Please contact the concierge on duty at 619.275.7955 or concierge@sandieghilton.com. FA XE S

Our guest fax number is 619.275.8944. All incoming faxes are delivered to the guest room upon receipt. Outgoing faxes can be sent from the front desk. NEWSPAPERS

Newspapers can be delivered upon request and purchased through the Gift Shop. The USA Today is available at the Front Desk Monday â&#x20AC;&#x201C; Friday complimentary

FRONT OFFICE

PARKING

The Resort offers self-parking. The prevailing rate is posted to the guest room or master account based on your billing instructions. Please let us know of any group arrival and departure patterns, including motor coach transportation, so we are prepared. PHONE CALL S

Local calls and toll-free calls from our guestrooms are complimentary. Charges are incurred for directory assistance and domestic/international long-distance calls. Prices listed on phone console. RE SORT FEE

A daily resort fee is applicable and includes internet access; fitness center access (including lockers & steam room); recreational activities; pool & tennis court access; beach chairs & umbrellas; passbook of discounts; scheduled transportation to SeaWorld; and local/toll-free calls. The resort fee will be at the prevailing rate at time of check-in. The current rate is $32.00 per night plus tax. SIGNING PRIVILEGE S

Only registered guests have signing privileges to guest room accounts. If you are traveling with a guest, we advise that you add their name to your account. Any incidental charges can be separated at the front desk. To expedite your check out, please make any billing requests the night prior to your departure. SMOKING

Per California State Law, all indoor areas of the resort are non-smoking including guest room balconies. Designated outdoor areas are available. A cleaning charge of $250 will be posted to the guest account if they smoke in their room or suite.

FRONT OFFICE

HOUSEKEEPING DAILY SERVICE

8: 0 0 AM - 4:3 0 PM

Daily Service is provided. service can also be requested at a particular time for your convenience. DRY CLE ANING

Dry cleaning service is available Sunday – Saturday. Please call for pickup and have items ready by 8:00am, they will be returned to the hotel at 6:00pm. GUE STROOMS/SUITE S

All guest rooms and suites are furnished with flat screen LCD TVs, movies on demand, coffee makers, coffee and tea, hair dryers, full length mirror & make up mirror, irons/ironing boards, in room safes, robes and refrigerators. Pack ‘n play & roll away beds are available at a fee and based on availability. Roll away beds can only be placed in rooms with king size beds. Rollaway beds are $25.00 per night. Please make note of these needs when making your guest room reservations. SPECIAL REQUE STS

The Resort has many items to ensure the comfort of our guests. Please advise reservations at the time of booking for any special requests. TURNDOWN SERVICE S

Turndown service is available nightly upon request from 5:30pm– 10:00pm.

FRONT OFFICE

Guest Amenities

GUEST AMENITIES

SPA BREZZ A & FITNE SS CENTER

Rejuvenating mind, body and soul, the Spa Brezza guides spa goers on a sensorystimulating journey. Spa Brezza offers innovative services and aromatherapy inspired treatments to focus on beautiful, healthy skin and nails. Advance reservations are strongly recommended and required during peak seasons. FITNE SS CENTER

Fitness in general includes four major components: muscular strength; muscular endurance; cardiovascular; and flexibility training. All four methods of training are equally important for your overall health and well-being. Please enjoy the variety of group exercise classes that we provide to you to stay healthy. The fitness center is available 24 hours. Please contact Spa Brezza at 619.275.8942 for details regarding private or group fitness classes. SCHEDULING

To ensure your desired time, make your reservation early. All services can be billed to your room or paid for with a major credit card. We regret we cannot accept cash, however charges billed to your room may be settled with cash at the Resortâ&#x20AC;&#x2122;s front desk. If you would like to request a particular therapist, or gender of therapist, please let us know when you book your appointment. CANCELL ATION POLICY

We require a (24) twenty-four notice to cancel without charge. You will be charged the fifty percent of the full price of your service if you cancel within (4) four hours of your scheduled time. Should you fail to arrive for your scheduled treatment, the full amount of the service would be charged.

GUEST AMENITIES

PUNCTUALIT Y

If you arrive late for your service, your treatment may be modified and billed at the original cost. All services will end on time, so that the next guest will not be inconvenienced. UPON ARRIVING

Please arrive 15 to 30 minutes prior to your appointment time. For your safety and comfort, we suggest that you leave your jewelry and valuables in your guestroom. SPA BREZZ A PRODUCTS

Spa Brezza also offers a wide variety of products from the finest skincare lines to boutique gift items. Our team can help find the perfect amenity for group attendees, or to recognize a VIP. Please let your Conference Service Manager know how we can assist in providing recommendations.

GUEST AMENITIES