How Can Live Chat Benefit Hotels and Restaurants in US on Thanksgiving Day? Thanksgiving Day is the right time when hotels and restaurant in US can upscale their productivity. However, all they need to do is to implement live chat on their websites because this chat widget can help them to develop an easy and quick contact with their customers. On the whole, it adds value to overall revenues of hotels and restaurants in US, by enhancing the level of their customer service. Just a day left to celebrate ‘Thanksgiving Day’ in United States of America. As every occasion has its own charms and celebrations, likewise on this day, families enjoy get together on special Thanksgiving dinners or meals. As this is a federal holiday in US, therefore, people get enough time to travel from one place to the other for having a get together at restaurants, bars and hotels with their families for special day meals. This is the reason that ‘Thanksgiving Day’ becomes one of the busiest travel period of the year. The Holiday comes along with hundreds of sales and marketing opportunities for hotels and restaurants in US. As a result, there starts a steep competition in the hospitality sector for which you have to take proper measures along with good preparations. How hotels and restaurants can make necessary preparations ahead of this holiday? There are lot of challenges to face that may include – dealing the holiday rush, maintenance of superb quality service and making you easily approachable for your customers. By implementing live chat software on their websites, the hotels and restaurants can accomplish their productivity goals in following ways. Reduce Load on Telephone Helplines by Providing Live Chat on Your Websites On ‘Thanksgiving Day’, people like to make advance bookings so that they may not miss the chance due to overcrowd and rush. Consequently, load on telephone helplines gets double. In such situation, you unwillingly have to make your customers wait long for their turns because the telephone lines usually remain busy. However, live chat is the best alternative for all kind of communication channels because it lets you divide your workload in highly efficient manner. Using this chat application, you can facilitate your customers to make hassle-free bookings while sitting at home or any other place, where there is an easy availability of internet. Multitasking Lets You Serve Maximum Customers No matter how much traffic load you are getting on your live chat channel, its multitasking feature enables your service agents to assist more than three customers simultaneously. This way, none of your customers have to waste 15 or more minutes while listening to elevating music on telephone helplines.
Provide Detailed and Instant Information to Your Clients Customers don’t have to waste time in visiting the selected restaurants in person; rather a chat agent can provide them a complete and quick guide during a live chat session. One-on-one interaction lets customers take all the information on the spot. Moreover, chat agents can also share images and links, so that customers could have a closer look of the restaurants, to make a better final decision. Easy Booking and Cancellation Most of the hotels and restaurants offer easy bookings and cancellation but this does not happen in actual; because customers have to follow a hassling procedure to establish a contact with the right person. They have to wait or either needs to rely on long waiting emails that might delay the process till the time runs out. However, integrating online support service on your restaurants’ websites, you can help customers to develop an instant contact to make quick bookings and cancellations. Thus, live chat considerably increases the efficiency of hotels and restaurants on ‘Thanksgiving Day’ which ultimately rewarding them in terms of huge revenues and a positive repute in the market.