How to deal with prank chats and cyber bullying Summary Live chat support is not free of bullies and pranksters. Internet trolls and bullies frequently disturb live chat operators just for enjoyment, wasting their valuable time. But there are many ways by which this can be prevented. First of all, the customers should be filtered and checked before being invited to chat. Secondly, if the bullying persists, the person should be immediately blocked and the case should be reported to the seniors. The operators must also remember to stay calm and never lose their temper. Body As phone call services evolved in to live chat support, pranks calls and phone bullying converted to prank chats and cyber bullying. The world of customer services has never been free of bullies and pranksters who find harassing operators as amusing. If not stopped, these bullies can go to extremes and disturb the operator greatly. At times, the situation goes out of hand and can result in the operator losing his/her temper. Although live chat support is a newer and better form of customer communication, it is still not free from the curse of bullies and pranksters. No matter, how much you try to run away from them, they manage to get to you and troll you for their amusement. HoweverBut, running from such people is much easier for live chat operators than telephone operators. Here are three ways by which cyber bullying can be prevented: Filter your customers One effective way to prevent bullies is filter your customers before talking to them. Ask them to fill in a form of their personal details to avail chat services. This step might prove to be annoying for some customers, but it is very useful in keeping the bullies and trolls off the bay. The reason for this is that the pranksters would not like going through unnecessary hassles. They just want to waste your time for the sake of fun. They would find going through filling forms boring and would lose interest soon. Track IP address and block Live chat software has a blocking option which that is made exclusively for this purpose. The first thing that you should do, when you discover that you are talking to a troll, is to track the IP address of the person and immediately block him. You should do the blocking as soon as you get the first sign of bullying. Since you are not talking to the person on phone you can avoid him easily. Do not let the conversation go on for a second once you figure out, because they might
say something that can anger you. Do not waste your time at all, as your time is way too precious to be wasted on people like themat. Report to you superiors Blocking would not end things in all the cases. Sometimes, trolls who find pleasure in harassing people can come back and annoy you from another address. You should immediately report the case to your customer maintenance department or your seniors. Any company that provides live support services in UAE has strong rules and regulations regarding cyber bullying and will report the case for further investigation. The above- given mentioned are the actions that you must take against cyber bullies and trolls. Few things that you should always keep in mind are that, you must never give bullies the pleasure that they are getting to you, never lose your cool and be as calm as possible. Because the more youto show that you are annoyed, the more they will annoy you.