How to Keep the Stress off while Delivering Online Customer Service? While running an online business, you are likely to come across stresses but if you learn to manage them, you can double fold your productivity. Stress might be related to the quality of your services, bounce rate and increasing shopping cart abandonment rate on your website but a systematic approach can save you from all of this mess. Does it make you annoyed when you have to face problems in delivering online customer service? Certainly! It is one of the biggest stresses of the entrepreneurs in UAE, UK and US; because either the support channels do not prove sufficient in maintaining the quality of service, or the customer service team cannot efficiently manage the traffic load on a website. In both the conditions, you have to undergo extreme level stress, which in-turn reduces your productivity. Sometimes, you are worried about the alarming customer complaints ratio and increasing website’s bounce rate; however, the successful entrepreneurs in UAE are well aware of how they can manage to deliver an excellent online support without facing too much of hassle. Here are some tips which can help you successfully manage the online service tasks without letting them become a strain for you. Become a Good Listener “70% of your problems are resolved when you listen to your customers carefully”, says the marketing manager of a well-known live chat software and service providing company in UAE. While proving an online service, when you do not listen carefully to what your customers say, it increases the mess, because you will never be able to deliver what is needed to convert them into paying customers. No matter, how good your customer support channels are, you cannot become the favorite of your potential clients, until you do not pay a head to their words, because this is what makes them feel valued. A careful listening does not require you to become tricky or use special tools; all that you need to give your customers is your sole attention. Do not let it Become a Heap of Complaints Receiving no complaint is never possible nor is it 100% in favor of your business. Criticisms from clients let you know about your business progress and these also provide you an insight of customers’ views and opinions about your business. However, you need to resolve them as they come, because when you keep ignoring complaints for a longer time period, one day these turn into heaps that hover over your head all the time.
Use Live Chat Support You should practically take steps to deliver an excellent customer service and to make it hassle free, there is a need to use the latest tools like live chat support, because by incorporating this in your website, you can make your tasks much easier. You do not need following any complex procedures to reach out to your potential clients; rather a chat box allows you and your buyers to get connected to each other only in a matter of seconds. Keep a Record of Conversations with Your Customers Keeping a record of customers’ conversation is necessary as it lets you know about your conversion rate, the performance of your CSRs and overall productivity of your business. Moreover, you can also use it in future, if a customer revisits your website. Thus, by using a systematic approach, you can keep off stress while delivering quality customer service.