Why does the health sector require live chat support services? Various institutes in the health sector have also started to avail live chat support for their customer services. Not only are the pharmacies and medical equipment companies enjoying the convenience and advantages this channel of communication provides, clinics, hospitals and online medical website owners are also benefiting from it. The health sector is a large industry that comprises of practicing doctors, clinics, hospitals, health educators, pharmacies and medical equipment providing companies. The health sector may differ from the corporate sector in terms of the services it offers, but the institutes comprising this sector also run on money and rely on maximum customer outcome to ensure greater profits and funds. Hence, they also provide customer services and depend greatly on it. Most of the companies and medical institutes deal with their customers and patients via telephone and email support, but a recent trend of employing live chat support in their customer services is now emerging. With the advancement of online support services in UAE, numerous health institutes have started benefiting from the services of online live chat support. Live chat services for Pharmacies and medical stores: A pharmacy or a medical store is just like a retail store for clothes or electronics. Their profit and revenue depend on a great customer turn over. Most of the pharmacies and medical equipment providing companies have a website to provide information regarding their shops and the kind of drugs they provide. Some also provide online pharmaceutical services where people can order their medicines. For the latter, an online support software on their web store serves the same purpose like that of a receptionist in a pharmacy. The live chat representatives can guide customers and help them in finding the medicines or drugs they are looking for. Live chat support also comes in handy when a store is out of sock with a particular drug. The representatives can suggest replacement for that drug and explain why it can be used instead. Live chat services for medical websites: Numerous medical websites on the internet give information regarding various diseases, their causes, treatments, drugs and medical practices etc. These websites rely solely on their website traffic. Since there are a number of such websites, there is a lot of competition amongst them; and having plain articles, no matter how well informed they are, will not make a particular website standout. Many medical websites are integrating live chat on their website to ensure maximum traffic. Through live chat support, the representatives of the website can address any question, visitors have regarding a particular disease and suggest to them the relevant treatment they should have considering their condition.
Live chat services for private clinics and hospitals: Clinics and hospitals, especially private, depend upon number of patients to breakeven and earn profits. They have to employ some medical marketing strategies in order to attract more patients towards them. From general physicians to ornithologists, orthodontists to general dentists, ENT specialists to psychiatrist and councilors, all private practicing doctors have adopted some ways of attracting patients towards them. A new way of customer attraction, adopted by many private medical practitioners is the integration of live chat support in their customer services practices. Through addressing queries of customers instantly and giving them a chance to reach the doctor online, private clinics and hospitals, provide a great convenience to their regular, one time or potential patients. This convenience in turn converts one time and potential patients into regular patients and ensures the permanence of the latter.