www.nonpareilonline.com
Friday, May 28, 2010
1C
Shopper want mall to regain previous glory Page 3C
New restaurants abound in the Bluffs Page 6C
The 100 block of Broadway has gone through major rennovations and updates recently to make it look and feel more like an Old Market type setting.
Business owners suggest ways to improve Bluffs MIKE BROWNLEE Staff Writer mike.brownlee@nonpareilonline.com (712) 325-5732
T
he group’s experience ranges from more than thirty years to less than two and everywhere in between. Business owners on the 100 block of Broadway are in the middle of a downtown renaissance, as renovations by the city refurbish and redefine the area. More sidewalk space, outdoor seating at bars, where alcohol can now be served, along with a facelift for the strip are all part of a streetscape campaign. But what else can be done? The Daily Nonpareil asked business owners on the 100 block, “What does downtown Council Bluffs need?” “I think what we need are more different kinds of retail shops to make it more attractive,” said Don Way, owner of Lazy Mule Leather at 115 W. Broadway. “What (the city’s) shooting for is an Old Market effect, but when you go to the Old Market there’s shops in between those bars and restaurants. We’re lacking that down here.” Glory Days bar is the latest brand-new establishment downtown, opening in March of 2009. Owner Brandon Juon agreed with Way. “The more retail the better,” Juon said. “I’d also like to see a chain restaurant down here.” The major problem business owners see downtown: parking. “We definitely need more parking. There’s limited parking out front and it’s going to be an even bigger problem (after the renovations),” Way said. “A nice two- or three-story parking garage in the empty lot would be wonderful.” “What do we need? Mostly parking. We have a real problem with bar parking at night,” said Sean Lidgett, owner of Lidgett Music and a 22-year veteran of the 100 block. “Cars will be three-deep at night in our lot. People who live upstairs can’t park. There are cars banging into other cars…” More than one business owner, including Way and Steve Batten, owner of
TrueWheel bike shop, said as much as they love bar food, a different kind of restaurant is needed downtown. “I think we need a fine dining eatery,” said Batten. “I don’t think we really have any of that. We have good food; we could have great food.” Batten, who has owned TrueWheel since 2006 and worked at the shop off and on since “I was 14 years old,” said he’d like to see more action on the south side of Broadway. “It would be nice to see some housing go up across the street (on the south side),” Batten said. “It needs to be cleaned up a little more, especially in the back end,” said Keith Skinner of Bluffs Sewing and Vacuum. “People need to work on the backs of their buildings, and we need to have underground utilities put in back.” Skinner is the dean of downtown owners. He bought his shop in 1977 and eventually purchased the two buildings next to it and a rental property in back. Skinner said he hopes the city and chamber of commerce continue to promote the area, including agreeing with Way that the city should take a page from the Omaha playbook. “I don’t think we can say it’s nothing but a bar block with a bunch of drunks anymore,” Skinner said. “We have to keep it up with sort of an Old Market image. The city has to work with all the tenants to do that.” The owners agreed that the refurbishing project would be a boon for business when complete. “I think it’s tremendous,” Batten said. “There’s just a lot more people using the walk space, people enjoying the new renovations.” Lidgett said he’s already seen a difference. “Our first quarter was great. And it seems like people have a better attitude when they walk in,” he said. “I appreciate the work.” Said Juon: “I think it’s been great for Council Bluffs. It keeps people home; people are now more willing to stay in Council Bluffs and support local businesses. It’s a nice area for all ages. On a typical weekend people from 21 to 70 years old are in my bar. And each bar offers something different.”
2C Friday, May 28 2010
PERSPECTIVES IN BUSINESS
The Daily Nonpareil
Pizza lovers don’t have far to go DENNIS FRIEND Staff Writer dennis.friend@nonpareilonline.com (712) 325-5746
Anyone hungry for pizza in Council Bluffs cannot claim there is no nearby place to get a slice. Choices include Domino’s, two Casey’s Carryouts, three Godfather’s, Lansky’s, an Old River Pizza, two Papa Murphy’s Take ‘n’ Bake Pizzas, two Pizza Counters, two Pizza Huts, a Pizza King and a Breadeaux Pizza. “Pizza’s more popular than ever,” Ken Abel said. He’s the owner of the family-run Pizza Counter operations. The first Pizza Counter opened near Lake Manawa in 1988 and a second location at 520 E. Broadway opened in 1993. Abel believes the reason Pizza Counter pizza remains a food favorite are simple: “It’s a good food. We try to keep the quality and service up. I think a lot of it is service.” In addition, he said, people don’t like to heat up their own kitchens during the hot summer months, so they order pizza “and we deliver.” At Pizza King, co-owner Pete Poulos said his regular customers have continued to come back while new customers become fans. Pizza King opened in 1965 at 1101 No. Broadway, where it remains today. Poulos attributes its continuing popularity to the old family recipes that remain in use. Nonpareil readers named Pizza King “Favorite overall restaurant” and also cited Pizza King for its service as well as its pizza, pasta and steaks in the 2009 Reader’s Choice awards. Poulos said the food at his restaurant is reasonably priced for family dining, while offering a menu that includes steak, seafood, chicken, burgers and sandwiches. While the restaurant facility has had a recent facelift, he said, “the food stays the same.” An on-line review for the Pizza King suggested “The name is deceptive. Even though the pizza here is the best in the metro, the steaks, seafood and good old fashioned midwestern
favorites like chicken fried steak are stellar.” An on-line review of Old River Pizza Co. stated, “My family loves taking pizza to go and or dining in. You will receive nice and friendly service. Plenty of choices for toppings for your pizza.” There’s also Dan’s Pizza. A relatively new arrival on the local pizza scene. Dan’s Pizza opened late last year at 2543 Second Ave., just south of Thomas Jefferson High School. Manager Brad Lindgren said his father operates a Dan’s Pizza in Onawa and decided he wanted to expand into Council Bluffs. Dan’s Pizza features fresh dough and ingredients, comes in four sizes from small to jumbo and the all-meat pizzas include pepperoni, hamburger, sausage, bacon, Canadian bacon and cheese. “Any one topping you want,” Lindgren said. Seasoned bread sticks and hot and spicy unbreaded chicken wings also are available. Dan’s is getting repeat customers, according to Lindgren. “We’ve got quite a few who have come back,” and business has been good so far, according to Lindgren. Tony Beck opened his first Papa Murphy’s Take ‘N’ Bake Pizza store in 1999. Beck said his customers like the pizza Papa Murphy’s offers because they are made on site with fresh ingredients. Customers take the pizzas home and bake them in their own ovens. That means the pizza is hot when the customer is ready to eat. He opened his first Papa Murphy’s Take ‘N’ Bake Pizza shop in Council Bluffs at 1702 W. Broadway, and he and his partners now own shops in Omaha and Council Bluffs. He opened the second Council Bluffs Papa Murphy’s in 2007 at 1751 Madison Ave. near the HyVee supermarket. Beck described Papa Murphy’s as a family-friendly operation, “designed so the kids can come in and watch the pizza get made. Having the open atmosphere is intentional. And the way we make the pizza here is a production, it’s like entertainment. People love to watch us make pizza. We try to have it ready in five to 10 minutes, but in an entertaining manner.” If customers don’t want to watch, he said, they can call in an order in advance and it can be ready when they arrive. Papa Murphy’s also offers freshly-made salad, as well as other take-and-bake items like chocolate chip cookie dough, Cinnamon Wheels and Cheesy Bread. “New York-style” thin-crust, hand-tossed pizza is the headliner at Sam and Louie’s New York Pizzeria, located at 1851 Madison Ave. But pizza is far from the only menu item at the full-service eatery that opened its doors in Council Bluffs last October. The restaurant also offers a broad selection of pastas as well as calzone, stromboli, salads, hoagies, burgers and other sandwiches.
New shopping experience coming TIM ROHWER Staff Writer Timothy.rohwer@nonpareilonline.com (712) 325-5752
West Broadway motorists can’t help but notice a new grocery shopping experience is coming closer to reality with each passing day. A spacious 68,000-squarefoot Hy-Vee store, being built just east of Thomas Jefferson High School is set to open this fall. It will replace the company’s 40,000-square-foot store on North 16th Street. “Everything seems to be on schedule,” said Chris Higginbotham, store manager. “We’re looking at the first part of November for our opening. I’m impressed with the number of positive comments (from the public).” Besides being bigger in size, the selections will be larger also, he added. “Every existing department is growing to offer more selections.” Higginbotham described the planned store as a new look, a new layout type of shopping experience. It features one main entrance with
Hy-Vee to open this fall the produce and floral department up front to give shoppers an immediate feeling of freshness upon entry. To the left of the main entrance, Italian and Chinese food sections will be available for dine-in or carry-out, Higginbotham said. There will also be a new salad bar, soup bar and deli station where customers can have their sandwiches made to order. The nearby kitchen will offer softer colors and more cushiony booths. The focus up front in the bakery section will be on decorated foods where customers can watch the decorators at work. New homemade bread will be available. The fullservice meat department will include an old-time counter where the butchers will pick out the meats and wrap them, just like in the old days. An expanded dairy section will be offered, plus a full health care market on the right side of the store. The current store doesn’t have that feature.
“We’ve just hired a dietitian,” Higginbotham said. A large pharmacy will be available and there may be an in-store clinic where people with illnesses like colds or the flu can come for evaluation and medication, though that’s tentative at the moment. There will be more of the main food aisles, plus an expanded wine and spirits department. The beer selection will include the new microbrews and imported brands. On the second floor above the dining area, the store will provide frequent seminars on such topics as the correct pairings of wines or cheeses, for example, and more food sampling spots will be set up around the store. This would include a mirrored ceiling where the audience can look up and view the demonstration on the counter top. Cooking classes will be available and the room can be rented out for business meetings, clubs, wedding or baby showers, etc., Higginbotham
said, adding that there’s interest already in renting that area for special events. There will be no shortage of parking and the main entry will be facing west, he added. The structure is being built by a company that builds Hy-Vee stores, he said. The store is being built on what had been a vacant lot for many years and it might be only the beginning of new stores down there, he said. “We hope we can spur growth on West Broadway,” Higginbotham said. This is the second major Council Bluffs project for the large supermarket chain, based out of West Des Moines. The Madison Avenue store underwent a huge renovation project on its site several years ago. As of January of this year, Hy-Vee, Inc. operates 202 supermarkets and 26 drugstores in seven states. Over 100 of those supermarkets are based in Iowa. As a comparison in size to the 68,000square-foot West Broadway location, the company’s largest store is the 100,000square-foot supermarket in Sioux Falls, S.D.
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PERSPECTIVES IN BUSINESS
The Daily Nonpareil
Friday, May 28 2010
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EMPTY SPACES
Shoppers want mall to regain previous glory MIKE BROWNLEE Staff Writer mike.brownlee@nonpareilonline.com (712) 325-5732
Council Bluffs has been swept up in the trend of outdoor shopping centers, with places like Metro Crossing and Marketplace that provide residents access to a new dining and retail experience. Seemingly left behind is the Mall of the Bluffs. The mall still attracts its share of shoppers, especially during the Christmas shopping season, when the parking lot is a sea of cars for people passing by on Bennett Avenue to overlook. But there’s no denying the mall has seen better days. Staff photo/Cindy Christensen Empty spaces dot the shopA lone patron leaves the Mall of the Bluffs on a wet and rainy afternoon. ping center, the windows tinted to hide the infinite emptiness inside. Organizations like “I wish they wouldn’t take snowing,” St. John said. “Some- Pointe. Kaplan University out major stores,” the 32-year- times you don’t have a choice – “In the winter you have to and Sojourn Church have filled old said. “I don’t understand you have to bring the kids with walk across the whole place to the void, as Old Navy, The Gap, the new development in town you.” get from store to store,” she JC Penney and many other when other stuff is struggling.” Added Danielson: “I think said. “I like the mall setting businesses have fled for what Hicks said she’d continue they’re nice areas, but not prac- better. I can come inside and may be perceived as “greener coming to the mall. tical for Iowa. And they’re not walk around.” pastures.” “We live off of Highway 92 kid-friendly, not strollerMcewan said she crosses On a Tuesday afternoon the now, so the new one (Metro friendly.” the river because of her prefermall has a good crowd, with Crossing) is easier for us to go Danielson said the mall is ence for indoor shopping. She people out to buy cell phones, to,” Hicks said. “But we come where she likes to be. used to also go to Crossroads clothes and grab a bite to eat. here.” “It’s a good place to bring Mall in Omaha, she said. The busiest part of the mall is Walking the halls are a pair the girls and it’s a warm place “I don’t go anymore. There’s the children’s play area. of moms and their 4-year-old to shop,” she said. “It’s disap- nothing there,” Mcewan said. “I’ve been coming here since daughters. Nichol Danielson, pointing how everything “I’m a little concerned that I was a kid,” said Darin 32, and Carrie St. John, 31, closed.” (Mall of the Bluffs) will be Daringer, 23. “It’s struggling. both said they don’t like the Shannon Mcewan, 37, of another situation like CrossI’m sure there are other people move to shopping areas where Omaha, agreed with Danielson roads. I think it’s a ways away that think that, too.” you have to go outside to get and St. John. Watching as her from that. But with the econNicole Hicks said she from store to store. son frolicked in the play area, omy as it is it could go that agrees, but she isn’t happy “There’s nowhere to take she complained about Christ- way.” about it. the girls when it’s raining or mas shopping at Village Michelle Johnson grew up
Google sets up shop in Bluffs DENNIS FRIEND Staff Writer dennis.friend@nonpareilonline.com (712) 325-5746
Google executives have made it clear that Google plans to stay in Council Bluffs. According to the company’s Web site, “We are a fully operational site that has already begun benefiting our users around the world. We have had an excellent experience in Council Bluffs as we’ve built out this $600 million investment, and we look forward to being a part of the Iowa community for many years to come.” Michael Jones, the chief technology advocate at Google, agreed. He is charged with “advancing the technology to organize the world’s information and make it universally accessible and useful.” The Google’s mission is “to advance the Google mission and technology” and “to organize the world information for the planet.” For instance, “You can experience the moon using Google Earth. We wanted to see the world so we built Google Earth,” he said, using a team to pull together satellite images and photos from space missions. The data center, a 185-acre site near Lake Manawa, serves people on every part of the planet and “it’s a big deal,” Jones said. Google’s mission is to organize the world’s information and make it universally accessible and useful. It all started in 1998 when founders Larry Page and Sergey Brin, working out of a Stanford University dorm room, developed a new approach to online search that could quickly spread information around the globe. According to the Google Web site, “Google is now widely recognized as the world’s largest search engine, a free service whose utility and ease of use have made it one of the world’s best-known brands.” Shortly after the Google
And they’re here to stay search engine became popular, engineers developed a variety of free online and mobile applications. Google applications like Gmail, Google Maps and Google News are run and maintained at the Council Bluffs data center. Google also acquired companies and products that help create, locate and manage information. The services include Picasa and its personal photo organizing software as well as YouTube, and a leading GOOGLE/See Page 4C
SINCE 1970
going to the mall. During the Christmas season her family sold dulcimers, a stringed instrument put on the lap to play, in the hall area near Dillard’s. “I am sad to see it struggling because I can remember what it was before when it was new. It’s in a convenient location and it was always busy and full of shops,” Johnson said. “I have a lot of good memories there.” So what can the mall do to rebound? Daringer said it couldn’t, instead offering a eulogy. “I really don’t think (it
can),” he said. “I think it’ll close down after a while.” That’s something Danielson doesn’t want to see. “I don’t want it to close,” she said. Johnson said the mall should remodel and bring in different kinds of attractions. “Updating it and making it look more modern would attract more customers giving them a reason to come back,” she said. “Also getting more stores and putting an attraction like go carts, batting cages or something of that sort may help.”
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4C Friday, May 28 2010
The Daily Nonpareil
Google sets up shop in Council Bluffs GOOGLE/From Page 3C online video service. All of these services help you to create, locate and manage the information that is important to you. And many of them will be maintained in the new Council Bluffs data center. Jones said the nature of engineering is “to find solutions to problems that may not even exist yet” and said it can be difficult to predict the future of information technology. However, he said it’s entirely possible the predominant computing platform of the future will be cell phones. Council Bluffs successfully landed the Google server farm several years ago and hopes to become the test site for Google’s experimental fiberoptic network, which promises to be more than 100 times faster than the Internet connections currently available to most Americans. Mayor Tom Hanafan described the test network as “an opportunity that doesn’t come very often. It could encourage businesses here.” Google’s experimental fiberoptic network would deliver data at 1 gigabit per second to homes and businesses, a speed as much as 300 times faster than the DSL, cable and fiberoptic networks that connect most U.S. homes to the Internet today. Google has not said how many cities it intends to serve, or how much it is willing to spend to do it. Google executives have claimed the company is not interested in dominating the broadband market, but instead wants phone and cable companies to learn lessons from the experimental network and develop their own faster systems. It also hopes to provide a test bed for online video and other advanced applications that require a lot of bandwidth. “Google makes more money the more eyeballs are online,” said Sascha Meinrath, director
File photo
Paul Froutan, director of Google Hardware Operations, speaks at the Google data center opening in May of 2007. Google’s stated mission is ‘to organize the world information for the planet.’
File photo
Iowa Gov. Chet Culver, second from left, prepares to set off a fireworks display at the Google data center opening in May 2007. The server farm near Lake Manawa is an important hub in the Google information network. of the nonpartisan New America Foundation’s Open Technol-
ogy Initiative. In choosing sites, Google is
looking for wide community support and readiness, said
Meinrath, who has been talking with the company about the project. In 2007 Google abandoned a plan to offer WiFi in San Francisco, after getting bogged down in municipal bureaucracy. The server farm down on Veterans Memorial Highway could offer Council Bluffs an advantage, but Council Bluffs is in a competition with many other cities and states. Cities in Minnesota and Maryland as well as Cincinnati, Ohio, Portland, Ore., Grand Rapids, Mich.,
Rochester, N.Y., Baton Rouge, La., are trying to make the cut and more than 200 groups on Facebook are pushing different cities and counties for Google’s broadband plan. “People are hungry for faster speeds and improved Internet access,” Google spokesman Dan Martin said. Google said several thousand citizens have nominated their communities since it announced plans in mid-February to build the network in a handful of areas.
Chamber of Commerce looks to future TIM ROHWER Staff Writer Timothy.rohwer@nonpareilonline.com (712) 325-5752
One might say the Council Bluffs Area Chamber of Commerce is looking to the future by returning to the past. The organization that promotes city tourism and overall economic growth, among other duties, is building a new headquarters in a renovated structure in the 100 block of West Broadway, the oldest commercial block in Council Bluffs. It will replace the chamber’s office at Sixth Street and West Broadway. “It’s going really well,” said Bob Mundt, the chamber’s executive director. “All of the infrastructure work inside has been completed and the renovation of the roof has been completed. If there were to be any problems it would have been in those area and the workers didn’t find any. We’re moving forward with the internal construction.” The project is being overseen by the Pottawattamie County Development Corp. that assists in downtown rehabilitation projects by offering financial and technical assistance. Most recently, the building was the home of O’Malley’s Appliance/Master’s Furniture. Prior to that it was the location for the Hughes-Irons Motor Co. “The Hughes-Irons Building will be completed by the end of
‘This is about preserving a piece of our history. We will have a state-of-the-art facility to showcase our city.’ – Andrea Kathol, business finance director for the Pottawattamie County Growth Alliance
October,” said Andrea Kathol, business finance director for the Pottawattamie County Growth Alliance. “We’re on schedule and on budget.” The $7 million project is being financed by a dozen different sources, she said. “The chamber is leasing space,” Kathol said. “The chamber is simply a tenant in the building.” When completed, the chamber will lease 8,100 square feet of space on the first floor, he said. This compares to the 2,900 square feet he and his staff work in at the current facility. In other words, the new building will provide more than three times the room for the chamber’s ever-growing duties, Mundt said. The new facility will feature a visitors’ information center in the lobby, along with a coffee shop. There will be a state-ofthe-art boardroom, and as one might expect, more offices. More storage space will be available, Mundt said, and that
PERSONAL
should save space. Currently, the chamber must rent space around town for storing records, publications and marketing displays. An additional 6,000 square feet of retail and commercial space will be available on the first floor. Upstairs on the top floor, 11 one-bedroom apartments and six two-bedroom units will be available for rent, with heated indoor parking on the first floor for those residents. “We’ve had some good interest,” Mundt said of those units. “We already have a waiting list,” Kathol said, adding the units are being renovated to be more energy efficient. “There will be much cheaper utility costs.” The city is also involved in renovating that block of Broadway, which will include new pavement, wider sidewalks and brick detailing by the curb. Besides offering a new environment for its staff and clients, the chamber also hopes it will encourage more develop-
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ment in the historical areas of downtown, Mundt said. “We hope we can serve as a catalyst to bring people downtown and give other people a reason to invest,” he said. “This is about preserving a
piece of our history,” Kathol said. “We will have a state-ofthe-art facility to showcase our city.” The chamber of commerce is a leading proponent for the betterment of Council Bluffs.
It oversees various functions, including tourism promotions through its Convention and Visitors Bureau that provides group tour planning, sports planning, meetings and convention planning.
Tri-Center Community Schools “Home of the Trojans” “Committed to Maximizing Student Potential” Serving the families of Beebeetown, Minden, Neola, Persia and the Surrounding Area Since 1962
WEBSITE: www.tri-center.k12.ia.us Tri-Center Community Schools has the reputation for being one of the finest schools in Southwest Iowa. Tri-Center offers quality educational programs PK through 12, top-notch facilities, campus-wide state of the art technology, outstanding activities programs and a caring, certified faculty, staff and administration. Tri-Center serves over 800 students each year. Here are just a few of the characteristics/opportunities extended to our students/families: • All buildings/facilities located on one 40-acre campus near I-80 and I-680 interchange • Elementary remodeled in 2007; Middle School constructed in 1996 • Newly renovated High School and New High School addition completed in Aug. 2010 • 15 daily bus routes to accommodate the transportation needs of students/families • All classrooms air conditioned • Entire campus networked electronically • Five 24-station computer labs on campus • Nine wireless mobile PC laptop labs (20 per cart) • Pre-School programs half day and full day • All day every day kindergarten • 3 sections per grade level for grades K-6 (small class sizes) • K-12 drug education, social skills and character education programs • Accelerated Reader/Accelerated Math for grades K-12 • Advanced Placement and college credit courses at the High School level • A greenhouse for Vocational Agriculture and Horticulture • Comprehensive academic, activity and athletic programs – Rigorous academic requirements with traditionally high achievement testing scores • Excellent, comprehensive fine arts programs • Athletic complex – features a football/soccer stadium and practice fields, softball complex, baseball complex and an eight lane all-weather track • 3 gyms, a multi-purpose building for wrestling/baseball/softball/auxiliary groups and a large weight training/fitness facility • 98% average daily attendance and 99% graduation rate
First Day of School for 2010-2011 is Thursday, August 26th Registration will be held on Thursday, August 12th from 1:00pm to 7:00pm Parents/students are welcome to come to any of the building offices prior to or after August 12th. Tours of the buildings/facilities are always available upon request or simply by stopping in at one of the building offices.
High School 712-485-2257, Middle School 712-485-2211, Elementary 712-485-2271
PERSPECTIVES IN BUSINESS
The Daily Nonpareil
Friday, May 28 2010
5C
Still getting them done Nail salons weather economic storm MIKE BROWNLEE Staff Writer mike.brownlee@nonpareilonline.com (712) 325-5732
With the economic downturn, family budget cuts have followed. That monthly trip to the ice cream shop has become bimonthly. The trip to the ballpark has been reduced to a trip to the couch to watch the game on television. People are cutting everywhere, making it harder on area nail salons. When it comes to priorities, that manicure or pedicure usually falls below groceries and the electricity bill. But that doesn’t mean all patrons have surrendered their nails to unkemptness. “Certain people that feel it’s something they need or deserve will keep it in their budget,” said Christy Magers, owner of Mager Salon, 715 E. Broadway. Despite an economic situation where cutbacks are hitting every family, Magers entered the salon market, opening up her business this past April. She said she’s been doing hair and nails for 16 years. No matter the budget, Magers said people find time to get their nails done. “People’s days are busy. With everything so hectic in their lives, I think they come here to feel good and relaxed,” Magers said. “I think people are willing to treat themselves. Magers said in tough economic times salons have to keep prices affordable. “If you run a special, people will still fit it into the budget because they feel they’re getting a deal,” she said. “The nail salons that don’t adjust according to the economy will see a difference.” Carole Coffelt, owner of Definition Salon, 928 Valley View Drive, Suite 2, said the economy hasn’t had a huge impact on her business. “We’ve seen a few valleys along with way, but nothing too drastic,” she said. “It’s been up and down, but it’s more of a seasonal thing.” Magers agreed that the season affected business. “Right now it’s pedicure season,” she said. “Summer is coming, and with that comes sandals and open-toe shoes.” The best way to keep business coming, said Vicky Young, a nail technician at Definition, is customer service. “Absolutely, that’s the biggest thing,” she said. One route people are going to cut costs is a move to gel lacquer nails as opposed to acrylic nails. Magers said the nail enhancements are less expensive and last longer.
Staff photo/Cindy Christensen
Courtney Poderys, left, touches up Christy Magers’ nails at Mager Hair and Skin Salon located at 715 East Broadway. “They have similar quality,” Magers said. Young said that while she hasn’t seen as many new customers come in during the economic slowdown, her repeat customers have stayed loyal. “There aren’t as many new customers getting acrylic nails,” she said. “But the ones that are wearing them aren’t taking them off.” Young said women get the acrylics for a number of reasons. “Special occasions. Then they like them and keep them on,”
Young said. “Also, a lot of professional women wear them because they’re always nice. It’s one less thing to worry about, and they like to look nice and professional.” Magers said time getting a manicure and a pedicure would put anyone in a good mood. “I think because the economy is low it does boost morale a little bit,” she said. “Especially if you are in search of a job or overall want to feel better about maintaining your upkeep so you can continue forward.”
Air conditioning on the brain for season CHAD NATION
twice yearly visits for maintenance in the spring and fall, a 15 percent discount on repairs and it makes the customer a priority customer. “If we are doing preventative maintenance, hopefully we will catch any problems, but if something does happen and you are an advantage plan customer, you go to the top of the priority list,” he said. “That way you are not sitting around for two or three days.” Waldstein sells American Standard and Amana heating and cooling equipment, but he services every brand. He also works and installs geothermal systems. It is also a family business for Waldstein. His wife, Amy, and their children help whenever they are needed. “We are involved in the community, and love serving Council Bluffs and southwest Iowa,” he added.
Staff Writer cnation@nonpareilonline.com (712) 325-5738
As the spring turns to summer, and the weather starts to heat up, it is time to think about whether that old air conditioner is going to kick on when the mercury rises. Travis Waldstein, owner of Aire Serv of Southwest Iowa, said now is the time to check a heating and cooling system. “My rule thumb is it is better to start now, than to wait until that first day the temperature hits 95 degrees,” he said. There are some dangers that can occur when starting up an air conditioner for the first time. Air conditioners produce water by condensation on cool indoor coils, and drains from these coils can become blocked from sitting through the winter. A blocked drain can cause flooding or water damage in the area surrounding the indoor unit. Often preventable complications can cause major equipment malfunctions. Aire Serv’s offers a simple to-do list to keep systems in excellent condition: ■ Clean or replace air filters to help the air conditioning unit run more efficiently. ■ Open vents in all rooms – closing them does not save energy. ■ Remove shrubs, grass and leaves from the condenser coil and within two feet of outside unit. ■ Install a digital thermostat – it automatically changes the temperature when away or asleep. ■ Inspect and caulk windows and doors annually where needed. This can help your system maintain a more even temperature. Waldstein has worked in heating and air in the metropolitan area since 1996, and began Aire Serv of Southwest
Staff photo/Chad Nation
Travis Waldstein and his wife, Amy, own and operate Aire Serv of Southwest Iowa. Waldstein has worked in heating and air in the metropolitan area since 1996, and began Aire Serv of Southwest Iowa in 2009. Iowa in 2009. He said Aire Serv, which is a national franchise, fit what he was looking for in a business. “I like the franchise concept, but I’m the owner,” he said. “I still have control of the decisions of the business.” Plus, Waldstein, 37, said he really wanted to focus his service in southwest Iowa. Another aspect he liked about the Aire Serv concept is that he charges by the job, not by the hour. Whether a house call takes 15 minutes or two hours to figure out what the problem is, it is the same $79 diagnostics cost, Waldstein said. Once the problem is diagnosed, he said
he gives customers the cost to fix it and then leaves it up to them to decide. “You’ll know the price and you don’t have to watch the clock, that’s not how we operate,” he said. “There are no surprises for the customers.” If a customer decides to have Aire Serv repair the problem, the diagnostic fee is waived. Waldstein said he also guarantees parts and labor for one year. Plus, Aire Serv is on call 24 hours a day and doesn’t bill overtime for off-hour calls. “If it’s New Year’s Day, it is still $79, or if is midnight,” Waldstein said. “You don’t have
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The Daily Nonpareil
A CUP OF JOE Starbucks’ popularity continues in Bluffs DENNIS FRIEND Staff Writer dennis.friend@nonpareilonline.com (712) 325-5746
The Starbucks national chain of coffee shops started in 1971 in Seattle, and since then has expanded to 15,000 stores in 50 countries. Council Bluffs has four locations at which Starbucks coffee can be found: The Bass Pro Shop at 2911 Bass Pro Dive, the Target store at 3804 Metro Drive, in the Barnes and Noble Booksellers at 1751 Madison Ave. and at the Hy-Vee Food Store at 1745 Madison Avenue. Sue Davis is assistant manager at the Hy-Vee Starbucks. “We opened five years ago, and Council Bluffs would be mad if we moved out. I see the same people here every day, sometimes twice a day. We’re told we’re one of the best Starbucks locations. We’ve been in the top five since we opened, and usually we’re number one,� Davis said. The Hy-Vee location now has die-hard fans and longtime customers, Davis said, and some of her customers have told her that, during tough economic times, they would rather cut out a lot of other things before they would even consider eliminating their Starbucks stop. Davis said best-selling cof-
Staff photo/Cindy Christensen
Bill Harriott is greeted with a smile as he gets his daily dose of non-fat cappuccino from Starbucks associates Shona Hargens, right, Amanda Manifold, center, and Melissa Schupp at the Starbucks inside the Madison Avenue Hy-Vee. fees at her location include: Frappuccinos, which are “lighter in calories;� the cinnamon dolce lattes, “which kind of taste like cinnamon toast;� and “We sell a lot of white chocolate mocha.� Frappuccino is a name trademarked by Starbucks for their version of an Italian-style coffee topped off with frothed
milk. The original Frappuccino was developed and sold by a coffe shop chain known as The Coffee Connection. Starbucks acquired and began to sell the popular beverage after purchasing The Coffee Connection company in 1994. White chocolate mocha is a favorite at the Starbucks licensed store location at Bass
Pro Shop, too, manager Samantha “Sam� Vincent said. She and the seven employees at the shop “definitely have regulars, but we get a lot of people passing through. We sell a lot of just regular coffee and a lot of espresso beverages to people who like to hunt and fish,� Vincent said. A popular feature at the
New restaurants abound Panda Express, Buffalo Wild Wings add new kick to C.B. CHAD NATION Staff Writer cnation@nonpareilonline.com (712) 325-5738
Council Bluffs has seen a surge in restaurants over the last year, and the trend appears to be continuing. Buffalo Wild Wings opened its new location at Metro Crossing on June 27, 2009, with some fun and free wings. The first 100 customers at the restaurant received free wings for a year, said Regional Manager Steve Oppliger. Crowds camped outside of the door for the opportunity. The Buffalo Wild Wings location seats roughly 260 people inside and 48 people outdoors on the patio that overlooks the Metro Crossing lake. “It’s one of the nicer ones,� Oppliger said. “I like it a lot.� The menu boasts 14 different wing sauces, ranging from the least spicy Sweet BBQ Sauce to the hottest and spiciest Blazin’ Sauce. In addition, the menu also offers burgers, Tex-Mex, salads and other pub food, said Oppliger. The new location is the seventh in the Omaha and Council Bluffs metro area and employs close to 150 people. Culver’s Restaurant, a national chain famous for its frozen custard and the freshly cooked butter burgers, opened its doors Feb. 21 at 3245 S. 24th St. in its stand-alone section of the Market Place shopping center. Cole Richardson, general manager, said patrons have been going in and out of the doors constantly. Open seven days a week from 10 a.m. to 10 p.m., the restaurant seats 89 people inside, with many tables with umbrellas outside to watch the world go by. A favorite on the menu are the butter burgers, Richardson said. “The crown on the bun is lightly buttered and then toasted.� It comes on all the hamburgers, Richardson said.
Staff photo/Cindy Christensen
The Chinese restaurant Panda Express will soon be arriving at Metro Crossing. There are also three different melts – the Reuben, the Wisconsin with Swiss cheese and the sourdough that has cheddar. Culver’s is also known for its fried chicken, he said, plus cod from the north Atlantic. Other dinner varieties include shrimp, beef pot roast and chopped steak. Sandwich favorites, besides the butter burgers, include chicken tenders, pork tenderloin, grilled ham and Swiss on rye and hot dogs. French fries, mashed potatoes, coleslaw and onion rings are just some of the side choices. Then, there are the frozen custards. “It’s better than ice cream, it’s a smoother, creamier flavor,� Richardson said. “Every day, we have chocolate or vanilla and the flavor of the day.� The China Wok Chinese restaurant at 2412 W. Broadway, once the home of Kentucky Fried Chicken, opened
in March. “We’re doing very good, especially for our drivethrough window,� owner Randy Gao said. “It’s more convenient for (customers).� China Wok features a wide variety of appetizers, soups, fried rice, chow mein or chop suey, egg foo young, noodles, pork, chicken, beef, seafood, Szechwan and Hunan-style menu, and numerous house specialties and combination platters. Among the most popular items, Gao said, are sweet and sour chicken and General Tso’s chicken, which he described as crispy, sweet and spicy. Other favorites include roast pork egg roll, crab rangoon, hot and sour soup and walnut chicken. “My staff is very friendly and makes sure our food is fresh,� said Gao, who came to Council Bluffs from New York City in 1997. “We are freshly-made, not ready-
made. It takes time.� China Wok is open seven days a week from 10:30 a.m. to 10 p.m. Mondays through Thursdays, 10:30 a.m. to 10:30 p.m. on Fridays and Saturdays, and 11:30 a.m. to 9 p.m. on Sundays. Two new restaurants will soon join the scene. A building permit for a Panda Express restaurant in the Metro Crossing Shopping Center was applied for on Nov. 13 in the City’s Building Division. Panda Express is a fast, casual restaurant chain serving Americanized Chinese menus, including Orange Chicken, Beijing Beef, Mandarin Chicken, and Kung Pao Chicken. Combo meals are served with fried rice, steamed rice, chow mein or mixed vegetables. Founded in 1983, the company now operates 1,241 restaurants in 38 states, plus Puerto Rico and Japan. Metro Crossing developer Mark Andersen said the Olive Garden restaurant will also be built at the site. The Olive Garden focuses on classic Italian cuisine, plus chicken, beef, pork and seafood in a home-like Italian setting. There could be more restaurants and retail coming down the road at Metro, according to Andersen. “There’s a huge amount of interest,� he said of that site.
Bass Pro location is the driveup. “The store opens at 9 a.m., but starting at 7:30 a.m. you can call us to order, then you can drive up and we’ll bring it to the door,� Vincent said. The number to call is (712) 3256060. The name Starbucks came in part from the Herman Melville novel, “Moby Dick,� and in part from a turn-of-thecentury mining camp. According to the book, “Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time� by Howard Schultz, the name was inspired by Starbuck, who was Captain Ahab’s first mate, and by Starbo or Storbo, the old mining camp on Mount Rainier in Washington state. According to the Starbucks Web site, “Every day, we go to work hoping to do two things: share great coffee with our friends and help make the
world a little better.� The Starbucks coffee house at Target has been in operation for about one year. The retailer and the coffee shop chain agreed in late 2002 to place Starbucks coffee shops in all new Target stores. Starbucks coffee shops will also have been introduced in existing Target stores. The Starbucks licensed store location at Barnes and Noble Booksellers in the Mall of the Bluffs also is about a year old. Most of the cafÊs are owned and operated by Barnes and Noble, but follow Starbucks standards in beverage preparation. Starbucks also has announced plans to sell vanilla, caramel and cinnamon-flavored packaged coffee in U.S. grocery stores beginning in June. The coffee, called Natural Fusions, will be available in 11ounce packages.
Helping meet the needs of families. • Youth Programs • Women’s Programs • Emergency Assistance • Headstart • Disaster Services • Vacation Bible School • Summer Camps for Kids The Salvation Army is now parterning with Southwest 8 Senior Services to become a new host site for seniors at the Charles Lakin Campus to provide meals and special activities. We are also a host site for Headstart in partnership with West Central Community Action.
Located at the CHARLES LAKIN HUMAN SERVICES CAMPUS in Council Bluffs
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Community of Christ
Broadway United Methodist Church South 1st & Broadway, Council Bluffs, IA 51501
SERVICES
Woodland Community Bible Church 21032 Old Lincoln Highway z Crescent, Iowa
140 W. Kanesville Blvd. Council Bluffs, IA 51503
Sunday Worship: 8, 9:30, & 11 a.m. Spanish Service: 6 p.m. Sunday School: 9:30 & 11 a.m.
Traditional Worship 9:00 Contemporary Worship 11:15 Sunday School 10:00 Wednesday Prayer Service 6:30 Time for Teens Monday & Wednesday at 3:30 Community of Helping Hands Wednesday at 3:30
323-4498
322-7741 • www.BroadwayUnitedMethodist.com Marvin D. Arnpriester, Ruben Mendoza, and Chris St. Clair, Pastors
Vacation Bible School June 14-18 8:30-11:45 AM
a.m. a.m. a.m. p.m. p.m. p.m.
Ages 4 years to 8th Grade
Call Kathy for information:
402-650-2133
FaithFamilyCommunity
Worship SERVICES 9:15 a.m. Sunday School All Ages Welcome!
8:00 & 10:30 a.m. Worship 331 Bennett Ave. Council Bluffs, IA 51501
323-7805 • www.escccb.org
Emanuel
Lutheran Church (ELCA) 2444 N. Broadway Council Bluffs, IA 51503
(712) 323-9665
Summer Service: Sunday 9:30 AM
Sunday Service Times
connect
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2100 S. 11th Street Council Bluffs, IA 51501 (712) 323-6445
1st Saturday each month: “On the Patio” Service at 5:30 p.m. (Through October)
A Place for You to Connect 7:45 a.m. - Traditional 9:00 a.m. - Contemporary 10:30 a.m. - Contemporary
serve
712.328.2606 www.FirstChristianCB.org 20794 Highway 92 Council Bluffs, IA 51503
Praise Worship 9 AM
224 Wallace Ave. Council Bluffs, IA
366-2513
www.cbfirstcongregational.org
Handicapped Accessible
have
Traditional Worship 8 AM and 11 AM
An Evening of Music May 26 at 7:30 PM
Vacation Bible School: July 11-15, 6-8PM
Rev. Ronald Rosenkameir
faith
SERVICES Sunday Service 9:30 a.m. Sunday School 9:40 a.m.
New Beginnings Church of God of Prophecy
SERVICES
SUNDAY: Sunday School 9:30 a.m. Morning Worship 10:30 a.m. 1924 Avenue E Council Bluffs, IA 51501 Evening Service 6 p.m. 256-8677 WEDNESDAY: Bible Study 7 p.m.
30 Valley View Drive • 323-7129 • www.NewHorizonPC.org
Pastor James Endecott
The Salvation Army
Saint John
Lutheran Church
715 N. 16th St. Council Bluffs, IA
328-2088
Sunday School/Adult Bible Study 9:15 a.m.
Presbyterian Church
Worship: Sundays at 10:00 AM
712-322-5324
Presbyterian Church
(Contemporary Service at 10:30 a.m. 2nd & Last Sunday of each month)
First Congregational Church Gethsemane
611 First Avenue Council Bluffs, IA 51503
New Horizon
SUNDAY WORSHIP SERVICES 8:00 a.m. & 10:30 a.m.
SERVICES 5:30 p.m. Saturday, 8:30 & 11:00 a.m. Sunday Senior Pastor Jon Benson
Sunday School 9:30 a.m. Sunday Worship 11:00 a.m. Wed. Youth Programs 5-7 p.m.
323-7173 • www.SaintJohnELCA.org
Captains Joel & Ramona Arthur, Pastors
Two Locations ~ One Word St. Paul’s Evangelical Lutheran Church 239 Frank St. z 322-4729
St. Paul’s Lutheran Early Childhood Center 1500 N. 16th St. z 322-3294
Camp Creation Vacation Bible School Ages 3–12 z June 7–11 z No cost to attend! Call: 322-3294 to register and find out more information
633 Willow Avenue Council Bluffs, IA 51501
Timothy Lutheran Church
Twin Cities Christian Church
3112 W. Broadway St. Council Bluffs, IA 51501
Growing God’s Family. Showing God’s Love.
SERVICES Sunday: 8 & 10:30 a.m. Sunday Education Hour: 9:15 a.m.
www.timothychurch.com
4220 Gifford Rd., Council Bluffs, IA www.twincitiescc-councilbluffs.com 366-9112
Everyday People Serving God Every Day
SERVICES Sunday School 9:30 a.m. Sunday Worship 10:30 a.m. Sunday Bible Study 6:00 p.m. Wednesday Youth 6:30 p.m.
PERSPECTIVES IN BUSINESS GETTING EXPERT ADVICE
8C Friday, May 28 2010
CHAD NATION Staff Writer cnation@nonpareilonline.com (712) 325-5738
With all the challenges facing organizations and families today, no one has time to become an insurance expert. How much life insurance is too much? What should the deductible be on a homeowner policy? How much auto liability is needed? Karns Chris Karns, president of Brocker Karns & Karns Insurance Agency, said customers need an experienced team who can analyze the various options, in both insurance and non-insurance options, and suggest the best alternatives for a consumer’s needs. And whether it is health, auto, home or crop insurance, Brocker Karns & Karns Insurance Agency can help find the right product for everyone. “The agency is firmly ‘independent’ and represents a number of excellent insurance carriers,” Karns said. “All lines of property and casualty are offered with a full line of life, health and financial instruments as well.” For more than 100 years,
people have trusted the business. Byron D. Forshay started the business in Anita in July 1894. The agency was known in Cass County as Town & Country Insurance for many years. In 1981 Gene Brocker, Donald Karns and Chris Karns incorporated the business into what is now know as Brocker, Karns & Karns Insurance. Karns said there are now approximately 25 licensed agents selling for Brocker Karns & Karns from West Des Moines to Omaha’ with offices in Council Bluffs, Atlantic and Anita. Karns said the agency has several thousand home and auto clients and has agents that specialize in several niche markets that people don’t often think about. Karns specializes in taverns and restaurants, Marlene Hummel specializes in churches and Steve Sisler handles semis. “There is also expertise in municipal coverages and most commercial exposures,” Karns added. Because the company is an independent agency, Karns said finding the right insurance for the right person is possible. “We believe an independent agent is best because we have a number of companies to select from,” he said. “No two people have the same insurance needs and to think one ‘insurance company’ is best for everyone
doesn’t make sense. “We only ask for the opportunity to ‘earn’ people’s business, and our personal ‘small town’ customer service will keep them.” While most people think about their insurance options when buying a new home or car, Karns said people shouldn’t wait until making a new purchase. For consumers to protect themselves from the danger of huge awards for auto liability, maintaining the proper level of coverage is imperative. Karns said if there are any doubts about the appropriate level of automobile coverage, the company has excellent plans available through reputable auto insurers, and will be happy to help pinpoint the coverage best suited for the need. In order to better meet their Council Bluffs consumers’ needs, Brocker, Karns & Karns Insurance has recently moved to a new building. “The Council Bluffs staff invites everyone to stop and see their new location at 1317 N. 16th St., and reminds all to watch for the upcoming open house featuring our new office,” Karns said. The move to the new location will make traffic and parking issues “100 percent easier,” he added. “And our new larger building will allow for the expansion of agents as we continue to grow.”
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The Daily Nonpareil
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