Southwest Iowa Community Connection 2015

2015

This publication provides direction in finding help for the following challenges:

Make connections to the services you need.

2015 Edition

• • • • • • • • • • • • •

Shelter, Food & Clothing Household needs Financial assistance Employment Transportation Benefits assistance Legal assistance Mental health treatment Abuse treatment Healthcare Military Veteran resources Senior citizen programs Homebound issues

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The growth of our business is a symbol of our service.

Mike Hoy

Funeral Director

Bud Kilnoski

1221 N. 16th Street • Council Bluffs, IA 712-256-9988 • www.HoyFuneral.com

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Table of Contents I need clothing . . . . . . . . . . . . . . . . . . . . . . . . . .

I need household items or furniture . . . . . . . . . . . .

I need financial help . . . . . . . . . . . . . . . . . . . . . .

I don’t have any food . . . . . . . . . . . . . . . . . . . . .

I need a place to stay . . . . . . . . . . . . . . . . . . . . .

I need help with employment . . . . . . . . . . . . . . . .

I need access to transportation . . . . . . . . . . . . . . .

Problematic Child Behavior: ‘Time In’ or ‘Time Out?’ . . . . . .

I am feeling suicidal . . . . . . . . . . . . . . . . . . . . . .

I am having problems with my child . . . . . . . . . . .

I need access to outpatient mental health treatment.

I need treatment for gambling addiction . . . . . . . .

I need help with benefits paperwork . . . . . . . . . . .

I have legal problems . . . . . . . . . . . . . . . . . . . . .

I need substance abuse treatment . . . . . . . . . . . . .

What every parent and caregiver needs to know about prescription drugs . . . . . . . . . . . . . . . . . . . . . . . . . .

I need health care. . . . . . . . . . . . . . . . . . . . . . . .

I cannot afford my medications . . . . . . . . . . . . . .

I am a military veteran . . . . . . . . . . . . . . . . . . . .

I am a senior citizen . . . . . . . . . . . . . . . . . . . . . .

What does it mean to be a Mentor? . . . . . . . . . . . . . . .

I need services in my home . . . . . . . . . . . . . . . . .

Necesito ayuda por favor en español I need assistance in Spanish please. . . . . . . . . . . .

Focusing on whole health care . . . . . . . . . . . . . . . . . . .

Seasonal Information. . . . . . . . . . . . . . . . . . . . . .

We are proud to introduce PAGE

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a publication designed to link people & resources to strengthen our families and community.

The well-being of our children and the support of their families are the most important measures of a community's quality of life.

This resource guide serves as a convenient tool for accessing vital information, services and programs that will help benefit children and families throughout our community.

The Daily Nonpareil would like to extend a special thanks to Heartland Family Service for providing our community with content for this publication.

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This guide was developed for the residents of Southwest Iowa and has been most recently updated in January 2013 by Heartland Family Service (see ad on the back cover).

For the most current information, please refer to www.CountyConnection.org for online human service and health resource information available to residents of Pottawattamie County. Users can subscribe to the site to be notified of changes and other service efforts taking place in the community.

An important note: In the process of developing this guide, every effort was made to verify the information provided. However, it is important to contact each agency to confirm the services available and the requirements to access services.

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I need clothing.

The following agencies provide clothing for individuals and families in need for little to no cost.

Contact each location for guidelines.

Care and Share . . . . . . . . . . . . . . . . . 712-323-4889 1808 5th Avenue Community of Christ . . . . . . . . . . . . . . 712-328-8122 17 N. 2nd St.. . . . . . . . . . . . . . (REFERRAL REQUIRED) MOHM’s Thrift Store (321 16th Ave). . . 712-256-4607 Heartland Family Service Donation Center . . . . . . . . . . . . . . . . . . . . . . . 402-339-7082 302 American Parkway, Papillion, NE

CLOTHING FOR JOB INTERVIEWS MICAH House Career Closet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-323-4416 Heartland Family Service Career Closet (Omaha) . . . . . . . . . . . . . . . . . . 402-451-6244

I need household items or furniture.

The agencies listed below maybe able to assist you with household items including diapers, laundry soap, etc. or with furniture items. Some agencies require a fee; others may require communityservice hours to receive items at no cost.

Open Door Mission Warehouse (Omaha) . . . . . . . . . . . . . . . . . . . . . . 422-1120, ext. 2 Philip’s Cupboard, 11 S. 1st Street . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-332-2291 Community of Christ, 17 N. 2nd Avenue . . . . . . . . . . . . . . . . . . . . . . . . 712-328-8122 MOHM’s Thrift Store, 321 16th Ave . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-256-4607 Together, 1616 Cass Street (Omaha) . . . . . . . . . . . . . . . . . . . . . . . . . . . 402-345-8047 Heartland Family Service Donation Center . . . . . . . . . . . . . . . . . . . . . . . 402-339-7082 302 American Parkway, Papillion, NE

Help is a phone call away ….

CATHOLIC CHARITIES PHOENIX HOUSE DOMESTIC VIOLENCE / SEXUAL ABUSE PROGRAM

24 Hour Crisis Line: 712-328-0266 or toll free 1-888-612-0266 IA Deaf & Hard of Hearing Hotline: V/VP: 319-531-7719 • Text Only: 515-867-8177 • Email: DIAAHELP@c-s-d.org

www.CatholicCharitiesDM.org • phoenixhouse@catholiccharitiesdm.org

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I need financial help.

If you are in an emergency, such as having a shutoff notice for utilities or an eviction notice for not being able to pay your rent, you may try contacting one of the following agencies.

These agencies have requirements for assistance, and limitations on the availability of funding.

It may also be helpful to contact local churches.

Listings for churches are available in the phone book.

Interfaith Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-322-0531 Once every 6 months Salvation Army . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-328-2088 Once a year, or 6 months if requesting a different service American Red Cross . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-322-4017 Once a year (utilities only) Pottawattamie County Homeless Link . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-309-0016 Once every 6 months 2-1-1 (United Way referral line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1-1 No financial assistance in Pottawattamie County Pottawattamie County General Assistance. . . . . . . . . . . . . . . . . . . . . . . . 712-328-5867

Call to see if you qualify. General Assistance (GA) is a program of last resort for the current month’s rent, utilities or medication assistance.

I need help budgeting.

Family Housing Advisory Service . . . . . . 712-322-4436 Monday-Thursday 11:00am-1:30pm Consumer Credit Counseling . . . . . . . . . 712-333-2227 Fee for Service

Hamilton Associates, P.C. is a full-service accounting firm that has been serving businesses & individuals throughout Southwest Iowa and the greater Council Bluffs/Omaha Metro for more than 50 years. Our dedicated staff provides our clients with professional, personalized services and guidance in a wide range of financial and business needs.

For more information visit us on our website at www.hamiltonassociatescpa.com Or call one of our qualified accountants today at 712-322-0277 and mention this ad.

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I don’t have any food.

If you are currently in need of food, either for yourself or your family, you can contact one of the food pantries listed below.

Each pantry sets their own hours of operation, limitations on number of visits, qualifications to access assistance, and may require an appointment.

Call the individual pantry for information.

Care and Share . . . . . . . . . . . . . . . . . . . . 712-323-4889 1808 5th Avenue & 600 Main St. Salvation Army . . . . . . . . . . . . . . . . . . . . . 712-328-2088 715 N 16th Street Our Savior Lutheran Church . . . . . . . . . . . . 712-322-6655 313 Story Street Together. . . . . . . . . . . . . . . . . . . . . . . . . . 402-345-8047 1616 Cass Street, Omaha, NE Community of Christ . . . . . . . . . . . . . . . . . 712-328-8122 17 N 2nd Street WIC Program (for new mothers and infants) 712-328-5886 2-1-1 (United Way referral line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1-1 No financial assistance in Pottawattamie County

IF YOU ARE IN NEED OF ASSISTANCE WITH FOOD ON AN ON-GOING BASIS YOU CAN CONTACT THE FOLLOWING LOCATIONS Meals on Wheels (for elderly/disabled) . . . . . . . . . . . . . . . . . . . . . . . . . 712-388-0452 Share Iowa (www.shareiowa.com) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-328-8289 Department of Human Services (Food Stamps). . . . . . . . . . . . . . . . . . . . . 712-328-5661

MEAL SITE MOHM’s Place, 1435 N 15th Street . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-322-7570 Hot meal Served 5:00 – 6:30 p.m., 365 Days a Year

2917 West Broadway Council Bluffs, Iowa 51501

712-323-6822

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I need a place to stay.

If you need a place immediately, try contacting family or friends.

They may be likely to help you. If this is not an option, then contact a homeless shelter.

Please call the shelter first to be sure they have an open bed.

COUNCIL BLUFFS Pottawattamie County Homeless Link . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-309-0016 Catholic Charities (Domestic Abuse) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-328-3086 Phoenix House (Domestic Abuse) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-256-2059 MICAH House (single women, families, couples) . . . . . . . . . . . . . . . . . . . . . 712-323-4416 Joshua House (single men) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-323-7570

OMAHA Francis House (men only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402- 341-9236 Sienna House (women and children, no boys over 7) . . . . . . . . . . . . . . . . . . 402-341-1821 Open Door Mission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402- 422-1111 Lydia House (single women, 1 & 2 parent families) . . . . . . . . . . . . . . . . . . . 402- 829-1531 Stephen Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402- 731-0238 (Single women, single men, single women with children, no boys over 12 years, no men with children, no couples)

2-1-1 (United Way referral line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1-1 No financial assistance in Pottawattamie County

If you need to find a place to live, contact Family Housing Advisory Service or Pottawattamie County Homeless Link, as they would be able to provide a listing of available apartments. Call the Municipal Housing Authority to receive information on Section 8 Housing.

Family Housing Advisory Service . . . . . . 712-322-4436 Pottawattamie County Homeless Link . . . 712-309-0016 Municipal Housing Authority . . . . . . . . . 712-322-6931

Assisted Living 3121 MacIneery Drive Council Bluffs, IA 51501 Call 712-256-2741 for tour

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“Be kind whenever possible. It is always possible.” –Dalai Lama

I need help with employment.

Check the local newspaper for job openings. If you have a disability but are able to work, contact Vocation Rehabilitation for assistance in finding a job.

IA Workforce Development 300 W. Broadway, Ste.13 . . . . 712-242-2100 Vocational Rehabilitation 300 W. Broadway, Ste. 33. . . . 712-328-3821

FOR THOSE WITH PHYSICAL OR MENTAL DISABILITIES Vocational Development (VODEC) 612 S. Main . . . . . . . . . . 712-328-2638 Crossroads of Western Iowa 535 W Broadway . . . . . . 712-328-1930 Suite201

IF YOU ARE IN NEED OF IMMEDIATE WORK YOU MAY TRY TEMPORARY OR DAY LABOR POSITIONS AT THE FOLLOWING LOCATIONS Labor Ready, 3464 5th Avenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-322-4477 Uptown Staffing, 409 S 8th Street . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-329-0900

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I need access to transportation.

The schedules for the MAT bus line are at Mall of the Bluffs, Job Service and Voc. Rehab.

If you have physical problems and cannot use the regular MAT bus lines, contact Special Transit Service for an application.

Your doctor must also completeinformation for your approval.

Metro Area Transit (MAT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402-341-0800 Special Transit Service * – Applications (City Hall). . . . . . . . . . . . . . . . . . 712-328-4634 Special Transit Service * – Schedule Rides . . . . . . . . . . . . . . . . . . . . . . . 402-731-8601 SWITA – Public Transportation in C.B. (Wed-Fri) . . . . . . . . . . . . . . . . . . 1-800-842-8065

* For Special Transit you must call in advance and schedule a ride.

You may also contact the agencies above for financial assistance.

Ask about bus tickets or gasoline assistance.

These agencies may be able to help on a limited basis.

“Our greatest weakness lies in giving up.

The most certain way to succeed is always to try just one more time.”

–Thomas A. Edison 2009

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Problematic Child Behavior:

‘Time In’ or ‘Time Out’?

Most parents can probably relate to the challenges of raising children. It seems at times that in addition to normal day-to-day stressors, there are other times when kids know just how to push your buttons and get on your last nerve. So what are some helpful and healthy ways to respond?

“Time Out”/”Time In” Most of us have probably heard about using “time out” with our children. This can be a very helpful parenting technique for both parents and children. It allows both the parent and the child time to cool down and regulate their emotions. What about when the “time out” with our child is over? Are there things we can we do to keep these problematic behaviors from returning? I would suggest the idea of “time in” with our children as a prevention technique.

쎲 Positive Behavior (want to increase) • What makes it better?: Giving attention, catch them being good, give rewards, use specific praise (called labeled praise), such as: 쑺 Good job putting your dishes in the sink! 쑺 You did that well! You did your chore the first time that I asked. 쑺 I’m proud of you! You walked away when your brother was being annoying. 쑺 What makes it worse?: Ignoring. Don’t miss praising them when they are being good. 쎲 Annoying Behavior (want to decrease)

By Sharon Heckathorn Associate Clinical Director Heartland Family Service

Here are a few simple ideas to keep in mind when thinking about “time in” with children. 쎲 Change locations: Take your child away from the “time out” spot and find a new place to start your “time in.” 쎲 Use a low and reassuring tone of voice: When you’re calm, your child can be calm. 쎲 Teach your child how to give words to their feelings: This will help them tell you what they need in the future rather than acting out in anger or frustration. Children’s behaviors always have meaning. 쎲 Stay with your child until they are regulated and ready to return to their day: Don’t under estimate being with your child and saying nothing at all.

Match Parenting to Behavior In addition to “time in” with your child, think about matching your parenting techniques to the type of behavior that they are displaying.

쑺 What makes it better?: Ignoring and implementing natural and logical consequences.

쑺 What makes it worse?: Giving attention. 쎲 Dangerous Behavior (want to remove) • What makes it better?: Immediate discipline and/or consequences, such as: 쑺 Time out 쑺 Loss of privilege 쑺 Behavior contracts

• What makes it worse?: Ignoring or exhibiting aggressive behavior toward the child.

Getting Help No matter what techniques you use with your children, there are times when the challenge of being a parent can become overwhelming.

Just know that you are not alone.

There are many levels of support, intervention, evidenced-based practices that are available at Heartland Family Service. Our expertly-trained and licensed professionals would enjoy talking to you about the options and resources that are available. Just give us a call at 712-322-1407, and we would be happy to assist you.

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I am feeling suicidal.

If you are feeling suicidal, contact your psychiatrist or therapist immediately.

If you can’t reach anyone, try one of the hotlines listed below, or go to the Emergency Room.

Iowa Concern Hotline . . . . . . . . . . . . . 1-800-447-1985 Foundation 2 Crisis Line . . . . . . . . . . . 1-800-332-4224 Girls and Boys Town Hotline . . . . . . . . . 1-800-448-3000 National Suicide Prevention Lifeline . . . . 1-800-273-8255 Psychiatric Services of Western Iowa . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-396-6386 Alegent Creighton Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402-717-HOPE (4673) If you cannot reach anyone at the numbers above or still feel like you may harm yourself or someone else, call 911 immediately.

“It is during our darkest moments that we must focus to see the light.” –Aristotle Onassis

I am having problems with my child.

If you are a parent and you have stress or frustration that you can’t handle, contact one of the following agencies: Child Protective Services . . . . . . . . . . . . 712-328-4875 Children’s Square . . . . . . . . . . . . . . . . . 712-322-3700 Heartland Family Service . . . . . . . . . . . . 712-322-1407 Shaken Baby Prevention. . . . . . . . . . . . . 712-396-4200 24-HR Crying Baby Helpline. . . . . . . . . . 866-243-BABY (2229)

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I need access to outpatient mental health treatment.

Be sure to ask if the clinic accepts Medicaid, Medicare, or other insurance plans you have.

Ask if there is a sliding fee scale to help with the cost of treatment.

Catholic Charities . . . . . . . . . . . . . . . . . . . . . . 712-328-3086 Heartland Family Service . . . . . . . . . . . . . . . . . 712-322-1407 Alegent Psychiatric Associates . . . . . . . . . . . . . . 712-328-2609 Mid-Iowa Family Therapy Clinic. . . . . . . . . . . . . 712-325-1136

“When you reach the end of your rope, tie a knot in it and hang on.”

–Thomas Jefferson I NEED TREATMENT FOR GAMBLING ADDICTION Heartland Family Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-322-1407 866-322-1407

“Don't judge each day by the harvest you reap but by the seeds that you plant.”

–Robert Louis Stevenson

300 West Broadway • Suite 270 • Council Bluffs

(712) 256-7511

We are dedicated to the relief of human suffering. Horizon Therapy Group can help you overcome your pain. If you or someone you know is struggling, you are not alone! Having the courage to talk to someone is the first step.

Visit us at

www.HorizonTherapy.net for details

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I need help with benefits paperwork.

(SUCH AS DISABILITY, FOOD STAMPS, ETC.) You can contact the following agencies to see if they may be able to help with certain forms. For example, the Social Security office could assist with completion of an application for SSI and SSDI. Department of Human Services . . . . . . . . 712-328-5661 Pott. County Community Services . . . . . . 712-328-5645 Social Security Administration . . . . . . . . . 800-331-9094 Pott. County Homeless Link . . . . . . . . . . . 712-309-0016 Visiting Nurse Association of Pott. Co. (HAWK-I) . . . . . . . . . . . . 712-328-2636 If you are currently working with a social service agency, you can ask if they will help you complete the paperwork.

I have legal problems.

Depending on your situation, you may be able to get assistance from Iowa Legal Aid. Iowa Legal Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-328-3982 TOLL FREE: 1-800-532-1275 or 1-800-432-9229 Lawyer Referral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-532-1108 Child Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 888-229-9223 Youth Law Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-728-1172 Business issues: Better Business Bureau . . . . . . . . . . . . . . . . . . . . . . . . . . 402-391-7612 Housing issues: Fair Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-322-4436

SHERYL K. JOHNSON CHILD CARE CENTER

Open Year-Round | Mon. thru Fri. ~ 6am to 6pm Serving Children 6 Weeks to 4 Years Open to All Children in Our Community

400 Gleason Avenue

(712) 323-3703

www.saintalbertschools.org

HELP WANTED! Sheryl K. Johnson Child Care Center is looking for reliable, dedicated and loving people to work with Infants 6 weeks - 4 years

Contact Lara @ 323-3703 or mcclellandl@saintalbertschools.org

for more information!

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I need substance abuse treatment.

SELF-HELP SUBSTANCE ABUSE PROGRAMS Narcotics Anonymous / Alcoholics Anonymous. . . . . . . . . . . . . . . . . . . . 712-328-9979 Oxford House (3/4 way house) Men & Women . . . . . . . . . . . . . . . . . . . 712-256-1954 You may need a substance abuse evaluation to confirm the appropriate level of treatment.

DETOX Campus for Hope (Omaha) . . . . . . . . . . 402-827-0570

OUTPATIENT TREATMENT Heartland Family Service . . . . . . . . . . . . 712-322-1407 (Medicaid, insurance, sliding fee scale) Evaluations, Individual and Group Treatment and Youth Substance Abuse Treatment Alegent Psychiatric Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-325-6766 (Insurance only) Evaluations, Individual and Group Treatment

INPATIENT TREATMENT New Life Recovery, Open Door Mission (Omaha) . . . . . . . . . . . . . . . . . . 402-422-1111 Campus for Hope (Omaha). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402-827-0570 Sienna / Francis House (Omaha). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402-341-9236 Stephen Center HERO Program (Omaha) . . . . . . . . . . . . . . . . . . . . . . . . 402-715-5440 ARCH (1/2 way house) Men Only (Omaha) . . . . . . . . . . . . . . . . . . . . . . 402-346-8898 Heartland Family Service Family Works (Council Bluffs) . . . . . . . . . . . . . . 712-435-5380 For pregnant women or mothers of young children

“Your present circumstances don't determine where you can go; they merely determine where you start.”

–Nido Qubein

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What every parent and caregiver needs to know about prescription drugs • Losing prescriptions and requesting replacements Across the nation, prescription drug abuse has regularly been on the rise for the past several years. In Iowa, the trend is no different. No matter where • Ordering prescription medications over the you live, there is some basic information Internet regarding prescription drug abuse that everyone Here are some common symptoms should know. of abusing or misusing certain While a common myth holds that prescription drugs are not as dangerous as “street” or illegal prescription drugs: drugs, OPIOID PAINKILLERS abusing prescription and • Decreased breathing rate over-the-counter drugs can be just as dangerous, addictive • Low blood pressure and even deadly as using • Depression “street” drugs.

• Confusion One of the main categories of • Sweating prescription drug abuse we see • Poor coordination are pain relievers, such as • Constipation oxycodone (Oxycontin) and those containing hydrocodone SEDATIVES AND (Vicodin). These drugs are ANXIETY MEDS considered opioids, which is • Drowsiness the same class of drugs as • Confusion heroin. Many professionals • Unsteady walking who treat substance use • Poor judgment disorders are now reporting individuals eventually switch • Involuntary and rapid

By Lorelle Mueting to heroin when they can no movement of the eyeball longer afford the Prevention Program Director • Dizziness prescription medicine or Heartland Family Service STIMULANTS are unable to obtain it • Agitation legally.

• Irritability Other categories of prescription drugs we see being abused are anxiety medications and • Insomnia sedatives, such as alprazolam (Xanax) and • High blood pressure diazepam (Valium), and hypnotics such as • Irregular heartbeat zolpidem (Ambien).

• Restlessness Another category of concern among young • Impulsive behavior people is the abuse of prescription stimulants • Weight loss such as Adderall and Ritalin, used to treat ADHD. These prescription stimulants speed up Do’s and Don’ts the brain, causing increased alertness, attention You can help prevent prescription drug abuse and and energy that teens report use in order to misuse by following these everyday tips: manage exams, homework and weight loss.

Signs and Symptoms

• DON’T flush old medications down the toilet.

Here are common signs that your child or loved one may be abusing or misusing prescription drugs:

• DO regularly go through medicine cabinets to find old medications that need to be disposed.

• Crushing or breaking pills

• DO place old medications/pills in a plastic bag, add water, and then crush them. Then, mix them in coffee grounds or cat litter before disposing of them in a trashcan.

• Stealing or borrowing prescription medications from family members or friends • Consuming prescriptions much faster than indicated

• DON’T throw away whole pills in the trashcan.

• Inconsistent answers to questions about prescription usage

• DON’T keep medications where children or pets can get to them. Doing so can result in serious harm and sometimes can result in death.

• Consumption of over-the-counter drugs for the same conditions that a doctor has prescribed other medication.

For more tips on keeping your family healthy or to find help for a loved one with an addiction, visit HeartlandFamilyService.org.

16

I need health care.

If you have insurance, check with that company for a list of physicians that accept your insurance program.

If you have Medicaid and don’t know where you can access medical services, contact your DHS Worker.

Department of Human Services. . . . . . . . . . 712-328-5661 All Care Health Center . . . . . . . . . . . . . . . 712-325-1990 If you do not have insurance, call the All Care Health Center to make an appointment.

Currently, there is a $20 co-pay for services.

FOR IMMEDIATE MEDICAL NEEDS Contact 911 or one of the hospitals at: Alegent Health Mercy Hospital . . . . . . . . 712-328-5000 Jennie Edmundson Hospital . . . . . . . . . . 712-396-6000 OTHER ORGANIZATIONS THAT MAY BE ABLE TO HELP WITH MEDICAL NEEDS: City of Council Bluffs Health Department. . . . . . . . . . . . . . . . . . . . . . . . . 712-328-4666 (Immunizations, lead testing for children, STD/HIV testing, Hepatitis screening) Pottowattamie County Health Department . . . . . . . . . . . . . . . . . . . . . . . . 712-328-2636 (Immunizations, STD/HIV testing, Maternal Child Health) Planned Parenthood . . . . . . . . . . . . . . . . . . 712-322-6650 (Men & women, STD testing for males, birth control, pregnancy tests, terminations & limited family practice care) Birth Right (Pregnany testing) . . . . . . . . . . . . 712-322-2100

YOU MAY QUALIFY FOR SERVICES AT UNIVERSITY HOSPITALS & CLINICS IN IOWA CITY IF YOU...

• Have several medical problems • Have a more serious condition that needs on-going treatment

For information, call the Department of Human Services at 712-328-5661.

(402) 391-1800 535 W. Broadway, Suite 300 Council Bluffs, IA 51503 Search SWI Community Connection on James Tracy, D.O. Brett Kettelhut, M.D.

www.allergyasthmaimm.com

www.nonpareilonline.com for an online version of this book.

17

“Expect problems and eat them for breakfast.”

–Alfred A. Montapert

I cannot afford my medications.

If you do not have insurance, Medicaid, or money to pay for prescriptions, ask the doctor’s office if they have samples for you.

Call Kohl’s Pharmacy’s “The Discount Plan” at 1-800-438-2014 for more information.

Department of Human Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-328-5661 Pottawattamie County General Assistance .

712-328-5867 If you can’t receive assistance through one of the programs above, you can try contacting the agencies listed on page 5 for financial assistance.

Those agencies may have limited resources to assist with prescriptions.

“How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak & strong.

Because someday in your life you will have been all of these.”

–George Washington Carver

We put our heart into caring for your loved one with memory loss.

2331 Nash Boulevard • Council Bluffs, IA 51501 • (712) 242-5734

18

I am a military veteran.

Pottawattamie Veterans Affairs . . . . . . . . 712-328-5797 223 S. 6th St., #6 VA Medical Center (Omaha) . . . . . . . . . 402-449-0610 4101 Woolworth Ave www.va.gov Heartland Family Service Legacy Corps . . 402-552-7480 Iowa and Nebraska

“Be the change you want to see in the world.” - Gandhi

I am a senior citizen.

Contact Southwest 8 Senior Services about programs for Senior Citizens.

Southwest 8 Senior Services * . . . . . . . . . . 712-328-2540 Council Bluffs Senior Center. . . . . . . . . . . . 712-323-5995 *Southwest 8 Senior Services is also the contact to report elder abuse.

“You are never too old to set another goal or to dream a new dream.”

–C. S. Lewis

The ones you count on.

ON-SITE CREMATORY ON-SITE LUNCHEON FACILITIES

545 Willow Ave, CB (712) 322-7779 www.cutleroneill.com

19

What does it mean to be a mentor?

Mentors can serve as trusted confidantes to young people in need of professional guidance, providing the support or advice many need to break into a given industry.

While mentoring is most commonly associated with the professional arena, it need not be restricted to corporate environments. When looking to give back to their communities, men and women may not think of mentoring. However, mentoring can be a powerful empowerment and personal development tool, for both mentors and the people being mentored. The following are a handful of tips to foster a successful mentoring relationship.

• Ask a lot of questions. Mentors should expect to field a lot of questions, but they also should ask their share of questions.

Asking questions is a good way to challenge people and get them thinking about various scenarios and situations they may find themselves in. This will help shape the person you’re mentoring into an individual who can anticipate situations and deal with them on his or her own.

• Enjoy the experience. Mentors benefit from mentoring, which can provide satisfaction and a sense of accomplishment that results from knowing you played an integral role in the success of another person. If your career is in a slump, mentoring may provide the breath of fresh air you need to recharge.

Mentoring also may give you insight into another person’s life, which can be used in your own personal development. As long as your goal is the success and support of the mentee, mentoring can be a selfless act that touches the lives of others.

Formal mentoring programs exist, but mentoring relationships often begin when a less formal connection forms between two people. Should a friend, employee or colleague ask for your assistance in mentoring, embrace this compliment and make the most of your opportunity to aide in the growth of another person.

(Article from Metro Creative services)

• Ensure confidentiality. Confidentiality should be of paramount importance in a mentoring relationship. The person you’re mentoring should feel comfortable coming to you with any situation and have your support, as trust is essential to the mentor-mentee relationship.

• Stretch a person’s abilities. The goal of a mentor is not to solve all of his or her mentee’s problems. Delegate tasks and provide advice to lead the mentee in the right direction. Encourage a mentee to take on more responsibilities, which can instill confidence and facilitate personal growth.

Mentors can serve as advisors and counselors with regard to personal and professional affairs.

20

I need services in my home.

Are you elderly, disabled or have a mental health diagnosis?

These agencies may be able to help with basic housekeeping skills, community access, budgeting, medical services, social skills, etc.

Pott. County Case Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-328-5647 Department of Human Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-328-5661 Alegent Home Care . . . . . . . . . . . . . . . . . . 712-328-5106 Visiting Nurse Association . . . . . . . . . . . . . 712-328-2636 Southwest 8 Senior Services Inc. . . . . . . . . . 712-328-2540 Recover Health . . . . . . . . . . . . . . . . . . . . . 712-325-8989 Comfort Keepers . . . . . . . . . . . . . . . . . . . . 712-256-5800 Meals on Wheels (Red Cross) . . . . . . . . . . . 712-388-0452 Vocational Development (VODEC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-328-2638 Touching Hearts at Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402-934-3303

“We can't help everyone, but everyone can help someone.”

–Ronald Reagan

Necesito ayuda por favor en español.

(I NEED ASSISTANCE IN SPANISH PLEASE.) Centro de Latino Council Bluffs . . . . . . . . . . . 323-1118 300 W. Broadway, Suite 6 . . . . www.sucentrolatino.org Visiting Nurse Association of Pott. County. . . . 328-2636 (For Health Care and Educational Classes) One World Community Health Centers . . . . . . . . . . . . . . . . . . . 991-3904 or 734-4110

Your First Choice for Home Health Care For Over 40 Years!

(402) 392-1818

Call for Complimentary Assessment 11207 West Dodge Rd., Suite 100 Omaha, Nebraska Medicare & Medicaid Certified

www.interimhealthcare.com

21

Focusing on whole health care Have you ever felt anxious or depressed?

When was the last time you visited your doctor for a regular check-up? Do you eat the recommended servings of fruits and vegetables every day? When was the last time you took a walk or otherwise got some exercise?

For many of us, these questions are easy to answer. For others, they make us uncomfortable because we know we have room to improve.

Health is more than your weight, blood pressure and good nutrition. All aspects of your health are important to consider when you think about your whole health.

What is whole health? Whole health is your entire wellbeing. When health care providers consider your physical and mental health at the same time, it is called “integrated care.” They focus on your total health needs: physical health, mental health and social support needs.

registered nurse on the team is the expert on medical health, healthy behaviors and medications. Peer support specialists are those who have lived with a mental illness and have specialized training in supporting their peers.

Together, this team supports and coordinates care for program members.

Iowa’s Integrated Health Home initiative started in July 2013. Since then, the number of emergency room visits and inpatient hospitalization days have reduced for those enrolled in the program across the state.

IHH members are accessing preventive care more often and using the emergency room less. Members report that they know more about their own health and medications, impacting their whole health and wellness.

By Jennifer Talarico Integrated Health Home Director Heartland Family Service

Adults with a severe mental illness have a shorter life expectancy by up to 30 years. At Heartland Family Service, our Integrated Health Home (IHH) services provide hope for those individuals living with mental illness. Our program offers care coordination services, helping individuals live healthy lives by connecting them with primary care doctors, dentists, specialists, mental health providers and social supports throughout the community.

The Integrated Health Home program is unique in that there is a diverse team of staff to help individuals in all aspects of their health. Care coordinators provide expertise in social service and support resources. A

Local providers include Heartland Family Service, CHI Health and Children’s Square. Individuals eligible for the Heartland Family Service IHH program include adults who:

• live in Pottawattamie, Harrison or Mills County • have Iowa Medicaid or are Medicaid eligible • AND have a mental illness that has an impact on their life If you are not sure if you are eligible, please contact us and we will help you figure that out! Referrals also are accepted from healthcare professionals and concerned loved ones. For more information, please call us at 712-256-4556 or email IHHinfo@HeartlandFamilyService.org.

22

Seasonal Information ENERGY ASSISTANCE Applications are taken from October 1 for elderly and disabled.

Other persons can apply November 1. The sign-up period ends April 30.

Applications can be completed at West Central Community Action.

West Central Community Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-322-5966 Omni Center, 300 W Broadway, Suite 35

RENT REIMBURSEMENT Applications are taken year-round. For an application, call the Department of Revenue or go to www.iowa.gov/tax to complete an application online. This program assists Senior Citizens age 65+ and disabled individuals.

Department of Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-367-3388 Omni Center, 300 West Broadway, Suite 31

SECTION 8 Applications are taken when they are announced through the Municipal Housing Agency.

Section 8/ Municipal Housing Agency, 505 S. 6th Street . . . . . . . . . . . . . 712-322-6931

THE SALVATION ARMY Free fans are available around June 1. (No specific date is set for distribution.) Apply for Christmas assistance at the beginning of November.

The Salvation Army . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-328-2088 Charles E Lakin Human Services Campus, 715 N 16th Street

WEATHERIZATION Help for the elderly and disabled to winterize their homes.

West Central Community Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712-322-5966 Omni Center, 300 W Broadway, Suite 35

AROUND THANKSGIVING AND CHRISTMAS There are a variety of programs for holiday meals, food assistance, Toys for Tots, etc.

Contact the United Way for information and locations.

United Way of the Midlands . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 or 402-444-6666

“Act as if what you do makes a difference.

It does.”

– William James