General Recreation Information

Recreation Customer Service

You can connect with us in person, online, by phone or email.

Online – Visit our Recreation Home Page or Login to your ENCORE account for all your program registration, drop in programs or facility booking needs

By Phone during our business hours listed below –519-426-5870 ext. 2233

By Email – recreation@norfolkcounty.ca for all general inquiries or facility.bookings@norfolkcounty.ca for all facility booking related inquiries

In Person – Drop in to see us at the Simcoe Recreation Centre located at 182 South Drive, Simcoe, Ontario

Hours of Operation (Subject to Change)

Please Note the Recreation Customer Service area is Closed on all Statutory Holidays:

Current Schedule *subject to change

• Monday to Friday 7:30a.m. – 8:00p.m.

• Saturdays 9:30a.m. – 5:30p.m.

• Sundays 8:30a.m. – 2:30p.m.

Summer Schedule – Beginning July 3rd

• Mondays 7a.m. – 8p.m.

• Tuesdays 7a.m. – 8p.m.

• Wednesdays 7a.m. – 8p.m.

• Thursdays 7a.m. – 8p.m.

• Fridays 7a.m. – 7p.m.

• Saturdays 7a.m. – 2p.m.

• Sundays 7a.m. – 2p.m.

Programs & Swim Lesson Registration Information

Online registration for recreation programs and swim lessons will open at 12:00 p.m., February 28, 2023. Summer swim lessons will open at 12:00 p.m., May 2, 2023. Program information is now viewable on ENCORE

The deadline to register is one week prior to the start date and is on a first-come, first-serve basis. Register early to avoid disappointment of cancelled courses and programs due to low registration. All registrations require pre-payment. An active client account is required to register online. You can create an account or register by going to norfolkcounty. perfectmind.com. ENCORE is best supported by using the web browser GOOGLE Chrome.

If you run into difficulty or require a staff assisted registration, we are here to help. Contact the Recreation Customer Service team by calling 519-426-5870 ext. 2233 during our hours of operation.

Waitlists and Reserved Spots

You always have the option of being placed on a waitlist for any full program. If a spot becomes available, you will be notified by email. The spot will be reserved for you, and you will be required to complete the registration and payment within two business days. After that time, the spot will be reserved for the next person on the waitlist.

Drop-In Programs

Pre-registration is recommended for all drop-in programs. All drop-in programs are available for registration 1 week before the date of the program. In-Person registration is not guaranteed but may be accepted if space is still available.

Waitlists for Drop-Ins – you always have the option to put yourself on a waitlist if a drop-in program is already at capacity. If a spot becomes available, you will be notified by email. The spot will be reserved for you, and you will be required to complete the registration and payment within 4-6 hours. After that time, the spot will be reserved for the next person on the waitlist.

Program Participants Requiring Accommodation

Please contact Customer Service staff to connect with a member of our Recreation Team. Program Ready and Splashabilty forms are important to set our participants up for success and accommodate your needs.