General Recreation Information

Program Changes and Cancellations

Norfolk County may cancel or combine programs at any time prior to the start date of the program. The County reserves the right to change the program time, location or fee if required. If this happens a registered participant will receive a full refund or account credit.

During periods of inclement weather, Norfolk County makes every effort to keep our facilities open during our regular business hours. When a decision to close facilities is made staff will make every effort to notify our registered participants. The main message at 519-426-5870 ext. 2233 will also be updated with a recorded closure message. Cancellations may be announced on myFM 98.9, on Facebook @NorfolkRecreation and Twitter @Norfolkrec and online. Program credits will automatically be applied. Refunds will be issued by request only.

Cancellations due unforeseen circumstances including, but not limited to, insufficient registrations, staffing levels, equipment failure, emergencies, pool fouling, may occur from time to time. We do our best to minimize these cancellations and we will try to notify participants with as much notice as possible. If this occurs a credit will be automatically applied to your account. There will be no refunds.

Missed Classes, Withdrawals, Transfers and Refunds/Credits

Missed Days/Classes – Absences from program days/ classes due to illness, vacation, or for any other reason will not be eligible for credit or refund and make-up classes will not be available. Account credits may be given for extended absences due to injury or other extenuating circumstances.

Withdrawals for Rec Programs/Swim Lessons will be permitted up to 7 days before the start of the program or session. A full program credit or refund is available with no administrative fee.

Withdrawals requested less than 7 days before the start of the program will receive a refund or program credit, less a $15 administration fee.

Withdrawals requested after the start of the program will only be considered for extended absences due to injury or other extenuating circumstances. If approved, a pro-rated credit less a $15 administration fee will be applied to the account. There will be no refunds.

To withdraw from any Rec Program or Swim Lesson and request a refund/credit, simply contact our Recreation Customer Service.

All program credits on account must be used within 2 years of its applied date.

Withdrawals from pre-registered Drop-In Programs can be completed at any time before the start of the program through our NEW Online Self-Withdrawal for Drop-in Programs option. Credits will be applied directly to your account.

Transfers and Late Program Entry are subject to availability and any difference in fees must be paid at the time of transfer. Some single day programs, workshops or programs with progressive learning or evaluation may not allow late entry.

OOPS!

We didn’t know you wanted it!

Our Recreation Team makes decisions if programs will be offered 1-2 weeks in advance of start dates, based on registration. Please register early!

Photography Policy

Patrons wishing to use video cameras or other photographic devices, including camera phones, in any registered or supervised program must receive permission from staff before filming. The use of cell phones, or any other devices designed to take photographs, is prohibited in all change room and washroom areas in the recreation facilities in Norfolk County.

Recreation Programs/Swim Lesson Evaluations

We want to know what you really think! Participate in online evaluations for your chance to win a gift certificate.