Business July 2014

July 2014

New President & CEO of Tbaytel Dan Topatigh

Inside!

Northern Policy Institute Releases Report on Ring of Fire Infrastructure Development INFLUENTIAL WOMEN OF NORTHERN ONTARIO 2014 AWARDS North Superior Publishing

@tbay25

Paro Centre for Women’s Enterprise Celebrate 20 Years!

Aerosports Trampoline Parks Open In Thunder Bay

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THUNDER BAY BUSINESS JULY 2014

Time for the Naughty Corner? ©2014 Brian Babcock Some parties do not need a judge - they need a “stern kindergarten teacher”. This is one of many insightful and humourous observations

Legal Matters

by Justice Morgan of the Superior Court in Toronto in a case in which one wealthy couple requested an injunction against their neighbours flowing from the Plaintiff’s allegations that the Defendants were “disturbing their peaceful life in this leafy corner of paradise”.

The Plaintiffs ringed their home with 11

security cameras - including two aimed at the Defendants’ front door and driveway.

ally park their cars legally on the road in front of the Plaintiffs’ home.

Among the Plaintiffs’ complaints: • The Defendants cleaned up after the dog, and deposited the baggie in the Plaintiffs’ trash can, which was at the curb for collection; • The Defendants’ dog is occasionally allowed to “lift its leg in a canine way next to the bushes lining the Plaintiffs’ lawn”; • The Defendants stand in their driveway and take pictures of the Plaintiffs’ property, or the Plaintiffs’ housekeeper walking their dog to the parkette where it does its business; • The Defendants stand in their own driveway and glance at the Plaintiffs’ property.

• The Defendants occasion-

That last point has even less merit given that the Plaintiffs regularly park in front of the Defendants’ home (as evidenced by the Plaintiffs’ constant video footage).

As Justice Morgan observes, this behaviour “is a repeated form of hijinks that could, if a sponsor were found, be broadcast and screened weekly, although probably limited to the cable channels high up in the 300’s.”

He then points out that the parties, all educated professionals, are acting like children.

Although the facts, and the judgment, are humourous, the failure to recognize that the legal system does not provide compensation for all stress-causing and nasty conduct “tied up a courtroom and a judge in a system

July 1st to 31st , 2014

already bursting at the seams”.

Justice Morgan wisely dismissed this claim, and each side had to pay their own lawyers (yes, they found lawyers willing to charge them).

Neighbour disputes often end up in court because they can be serious, but the courts should not be mistaken for the set of a reality show. Neither lawyers nor judges want to feel like stern kindergarten teachers.

The decision can be read in full at: http://canlii.ca/t/g6wvd .

At Weilers, we have over 65 years’ experience helping their clients deal with real neighbourhood conflicts.

THUNDER BAY BUSINESS JULY 2014

Publisher’s Note Scott Sumner Northern Policy Institute released a report today that provides timely recommendations for government and industry on proposed infrastructure development in the Ring of Fire.

According to the report authored by former Deputy Minister of Transport Canada, Nick Mulder, an Authority model similar to the Airport/Port Transportation Authority model would be a more effective model in the Ring of Fire infrastructure development than a traditional Crown Corporation model.

Currently, there are major challenges facing mineral development in a remote area of Northern Ontario known as the Ring of Fire including who will pay for the required infrastructure and how it will be organized, planned, managed and implemented. In the Airport/Port Transportation Authority model proposed by Mulder, the onus and risks would be placed on all stakeholders and not just on the provincial government and taxpayers.

Says Mulder, “Under a Crown Corporation model, the responsibility would be on the shoulders of the Province. The provincial government would be expected to review and approve plans on all major projects, fund the largest portions of the costs and accept most of the risks. Simply put, the buck would stop at Queen’s Park.”

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Northern Policy Institute Releases Report on Ring of Fire Infrastructure Development responsibilities given uncertain mineral markets and prices, a growing provincial deficit and debt, unresolved First Nations issues and environmental assessments. As an alternative solution, a model similar to the Transportation Authority model would disperse risks and responsibilities among diverse stakeholders.

“This alternative model would involve creating an independent, representative and arm’s length statutory Ring of Fire Infrastructure Authority” continues Mulder.

“All parties would have formal representation on the Board and the Board, not government, would plan and procure facilities and services for road, rail, power and air, while sharing costs and risks with the private sector.”

Northern Policy Institute is a not-for-profit organization with offices in Thunder Bay and Sudbury. Its founding funder is the Northern Ontario Heritage Fund Corporation.

Northern Policy Institute provides proactive, evidence-based and purpose driven recommendations to government and industry on policies and programs that strengthen our communities and create a more competitive and productive Northern Ontario.

Northern Policy Institute has six key strategic areas of focus: •Aboriginal peoples

The report questions whether this is the right time for the Province to accept such

President Miranda Bolt Graphic Designer

Sonia Rutter @ 807- 631-4244

nspinc@tbaytel.net

•Communities •Demographics •Economy •Environment •Infrastructure For more information visit: www.northernpolicy.ca

NickMulder wrote a paper of 10 or 11 pages summarizing what the mineral development issues are in Northern Ontario and potentially the transportation needs. He then looked at what kind of models of governance structure would be the best. “ I am no longer a fan of crown corporations but like an arms length model like the airport authority model or the port authority models. They run at arms length from the government with minimal interference and no risk to the tax payers. They have to raise the money in the marketplace and have a fiduciary responsibility , do risk assessments and then go to the marketplace and borrow the money. If the pensions funds, for example, don’t like you rate of return they either jack up your interest rate or give you less money.” “ In this entity they would be at arms length from the government.They might have representatives from the Ontario or Federal government or First Nations but the board would decide. They may get some money from the governments but could also

raise it on the capital markets. They could charge a toll on the road or a charge for freight on a rail road. I gather some people think it should be a road and others a railroad or both. It could be a pipe line. This area is not my area of expertise. I haven’t developed a road map but at least think it is worth exploring. The authorities are charged with running, maintaining and expanding.” “ The first step is to decide what infrastructure is needed, from where to where and what it will cost,who will benefit and how to finance.” “ There are so many aboriginal communities there and I think their needs should be settled separately and some of the costs could come from royalties for example.

My suggestion is the authority model should focus on just the transportation issues in and out.” “ We are having a session in Thunder Bay mid July and will kick this around and see if this dog has any legs. Overall this governance modes work well. Government should steer and get out of the business of rowing it, run it. Why take the $1 billion from the province and burden the taxpayers. Why not find some another way of financing it.

Examples in Northern Quebec or Newfoundland are privately financing.”

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THUNDER BAY BUSINESS JULY 2014

New President & CEO of Tbaytel Dan Topatigh

BY SCOTT A. SUMNER

Thunder Bay BUSINESS Dan Topatigh, age 47, is the new President & CEO of Tbaytel. He born and raised in Thunder Bay and a Hammarskjold Viking grad who went to Lakehead University for his Honours Bachelor of Commerce degree, graduating in 1989. His first job was with a local chartered accounting firm that merged

many times at the national level. He was a senior manager in auditing and accounting.

Dan decided to try something different and went into pulp and paper with the Abitibi Mission mill and was there for 8 years as a controller. He then became controller at the then Bowater Mill, now Resolute, for three years before joining Tbaytel.

You began your career at Tbaytel after some public accounting and pulp and

paper experience? “ I was lucky to find an opportunity at Tbaytel in a dynamic growing industry with younger employees. It was nice to have such an impact locally with Tbaytel. My work experience at Tbaytel began in 2007 as controller originally and then into the CFO position shortly thereafter. At the start of 2013 I was appointed the interim CEO and CFO and then in 2013 the board asked me to me to take on the position of CEO full time.”

rural area. We have to do our best to provide the best service everywhere.”

“An individual tower can be quite expensive. The tower we are currently building at Whitewater Golf Club is going to be very unique with a high tech look that might seem more like a sign. You will experience higher bars on your phone with it. These towers are very expensive based on their proximity to electric power and a fiber optic network that we often have to bring into those locations. An individual tower can be

Tbaytel is now 110 years old providing services to Thunder Bay including wireless service from Manitoba to Sault Ste Marie. “ We are committed to advance the technology of Northwestern Ontario, not just Thunder Bay. We were the first wireless networks that was built here. In 2006 we acquired Superior Wireless to create a robust network for Northwestern Ontario. At the beginning we were phones and then dial up and in 2000 high speed Internet. CDMA was technology started in the 80’s and in 2010 we introduced HSPA, which is a different technology on the wireless side. Our 430 employees focused on this new technology and created what I consider to be a world-class network here in Thunder Bay. We are looking at LT to be deployed this year, which is an extension of the HSPA network designed to ensure your data experience is as much as 4 times as fast as we have today. It is a more robust product.”

The technology in your industry has changed rapidly? “ The technology moves quickly and requires a great deal of capital investment.

We commit 15 to 17 % of our annual revenues to get reinvested in the company and that amounts to about $30 million every year. Coming from the pulp and paper industry I knew it could be expensive investments in that environment but when I came to Tbaytel I found it can be equally as expensive here. For example we had 20 cell towers 2 years ago and we now have over 55 in the urban area of Thunder Bay. We are really just trying to bring the capacity of the network to more citizens of Thunder Bay in this large geographic footprint. Thunder Bay is a spread out community that is unique because we are urban but you don’t have to drive out more than 5 minutes to get to a

as much as $250,000. You need to be selective as to where you put the towers to provide the best coverage available to the concentration of people. It is always changing.

We don’t sit back and say, well we are done now. This is just one example of many towers that are going up presently this year finding pockets in the community that need better coverage. You bring fiber and electrical power to the tower, build an appropriate base and then there is fine tuning of the towers to communicate with the rest of our network.”

Tbaytel has expanded to new offerings in recent years. “ We are the only provider in this area that has a 5-product bundle with traditional landline, wireless, broadband, security and digital TV.” “ Digital TV is something we are very proud of and have been in the space since late 2010. In 2013 we doubled our customers for digital TV. It is a very robust impressive product, an IP based product so you can bring greater technology to your laptop, tablet device, phone and TV. You can integrate each device.” “ We had to bring in more fiber for digital TV and are now at over 95% coverage in urban Thunder Bay. It allows for broadband and the digital TV. We are encouraging people to use our digital TV services and have a number of customers who have all 5 of our products bundle. We are very proud of that.”

The technology of today means you need everything more quickly? “ The expectation for our subscribers is only going to multiply. You kids might be streaming Netflix’s or you are hopping on line. It all requires more bandwidth. The semi rural or lower density areas are more challenging. We are continuing to meet the challenge and are moving towards fiber directly connected to the home. The early technology was using fiber to a nod and we are now beginning a project to bring fiber right to the home and replacing that copper.

It provides future proofing for our customers and company. It provides what I call unlimited bandwidth into the home. Many people in the past lived on dial up and today it just wouldn’t work.”

Continued next Page

THUNDER BAY BUSINESS JULY 2014

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New President & CEO of Tbaytel Dan Topatigh Continued from Previous Page Security for the home is unique for a telecom company to offer? “ We are a technology company and like to connect the entire home. When you looked at all the services we can provide to a home, security in one of them. It isn't unique to the telecom business. We believe we are providing it at one of the best price

short period of time. Also we have a large sponsorship of events in the city and region helping to drive that kind of economic investment to the City of Thunder Bay. The citizens of Thunder Bay own Tbaytel through the City of Thunder Bay and councilors. We have a dedicated independent board of directors appointed by the city councilors to act independently.

They have provided a very insightful level of governance that helps us to focus on the appropriate parts of the business independent of that political pressure that might come. It is very helpful in continuing to move the company and Thunder Bay forward. We are profitable and able to do all this and remain with a positive cash flow. I am not sure if everyone has an appreciation of all the jobs and making sure your dollars stay local. Tbaytel is one of the most valuable investments of the City of Thunder Bay.”

deploy fiber directly to the home and provide higher speed bandwidth. We also want provide higher speed bandwidth to some of the rural areas that haven’t had it in the past. That is a multi year project over 3 to 4 years.”

“ Iam enjoying this position a great deal.

We have a vibrant group of dedicated employees who are committed to making sure that the community and people they live next to are serviced well. That makes my job easy quite honestly.”

How is your enjoying your new role at Tbaytel?

What is your impression of the economy in our region in 2014? “ We didn’t see any slowdown of the economy in our industry. 5 years back the pulp and paper had a down turn. Those years may have been our most successful years from a wireless perspective, but wireless was growing then. The reality is people want the latest greatest technology.”

points in all of Canada. It is one stop shopping to bring all of those services. For example we are the exclusive service provider for the new VUE Condominiums on the waterfront with all of our services.

Those are going to be beautiful building on the waterfront.”

Tbaytel has a significant economic impact in Thunder Bay. “ We have 430 employees and a payroll reaching about $33 million on an annual basis. Tbaytel also has a very significant spend in Thunder Bay and region in terms of suppliers and contractors. Tbaytel was created to support both the city and region but also bring economic spin off and we are looking to achieve that in everything that we do. The capital investment we make each year is on top of that.

Everything is kept local and is future proofing the community. One of the objectives of the city is to be a smart city and I think we fit very well with that strategic objective.”

How can we connect the city well? “ We have over 140 Wi-Fi sites now and are targeting more before the end of this year- that is free Wi-Fi no strings attached for anybody even competitors customers.

Our ID process is very simple and available to absolutely anybody at the end of the day. That is what the city wants to drive forward along with the fiber directly to the home. It is a way to deliver the best technology available.”

Tbaytel has provided significant annual dividends to the city of Thunder Bay. “ On average we provide the city over $20 dividends on an annual basis and our commitment is $17 million annually. In 2000 the amount was $3 million and has grown to a much higher level over a relatively

“ The economy of Thunder Bay in recent years has changed. We have had some great success stories with the new Med school, Law school and Research Institute.

These types of organizations are changing the demographic of the community and profile of spending in the community. We continue to see our product lines growing with the exception of the plain old telephone that nationally is on the decline.

Some households, especially younger ones don’t have the same appreciation for landlines of the older customers.”

What’s on the horizon for Tbaytel? “ On the wireless side in 2014 we have LTE coming by the fourth quarter of 2014 to ensure the data speeds are higher than today in the footprint of Thunder Bay. On the broadband side we are looking to

cranerentals@towerlight.ca

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THUNDER BAY BUSINESS JULY 2014

Getting Your foot in the Door 7 steps to successful cold-calling

By Jeff Mowatt “The problem with my salespeople is they’re not cold calling enough!” That’s the concern I hear most often from sales managers and business owners when I speak at conventions on how to boost sales. Yet when I examine their cold calling strategies, I generally find they’re ill conceived.

Decision-makers in most organizations soon grow weary of the large number of salespeople phoning them. So if you’re not well trained when you cold call, I guarantee that you’ll face a lot of rejection.

On the other hand, when you’re professionally trained, cold calling is easy and tremendously profitable. Here are 7 steps to boost your cold calling success.

1.

Create a targeted telephone list.

Have the list of people you’re going to contact within easy access so that you can make several calls without stopping.

You can create your list through trade association directories, chambers of commerce and even your local library. You can also purchase lists from private companies listed under “mailing lists” in the yellow pages.

The best list is the referrals you obtain from current customers. Phone your satisfied clients and ask them how your product or service has been working for them. When they rave about your excellent service, ask “I wonder if you could give me some advice? (pause) I’d like to contact other people who might also be interested in this, is there anyone who you would suggest I contact?” That’s it. The key phrase is that you are asking for their advice. People are so flattered to be asked for advice that in general, they’ll go out of their way to help.

While you are generating your list of calls, it’s also a good idea to have a contact management system to keep track of your calls and when you’ll follow-up.

2.

“Do not ask a stranger on the telephone, “How are you, today?”

Set a goal and script your call.

Be clear about what the goal is for your call; be it to set up a meeting, send literature, or whatever. Then write a script to achieve that goal. That’s not to suggest that you’ll recite the entire conversation, just the first few key statements.

Though this may seem artificial, most successful salespeople use a script to ensure that they consistently have a strong impact. On the telephone you don’t have time to make mistakes.

Every word counts, so you must be prepared.

3.

why it’s important to prepare a script in advance.

4. Introduce yourself and get to the point.

Do not ask a stranger on the telephone, “How are you, today?” They realize that you don’t know them and you really don’t care how they are. So they think you’re wasting their time. Don’t fake familiarity.

Here’s how your conversation with the decision maker might begin: “Hello, Mary. We haven’t met yet. My name is Jeff Mowatt, with JC Mowatt Seminars.

I wonder if you might help me. The reason I’m calling is that I understand that you’re the person who’s in charge of staff training. Is that true?”

Notice the phrase I wonder if you might help me. Showing humility this way appeals to the other person’s desire to come to your rescue.

Locate the decision-maker.

5.

In some cases, the decision-maker is not necessarily the person who does the buying. The organization may have a separate purchasing department for that purpose. So ask the switchboard operator or the receptionist to speak with, “The person who makes the decision regarding . . .”

When attempting to contact the key person, avoid leaving voice mail messages the first two times you call.

Unfortunately, it’s relatively rare that people who have buying authority return unsolicited sales calls. If, after the third attempt, you still can’t reach them, then leave a voice mail message. But make sure you’ve scripted a powerful message that has a compelling reason for them to return your call. That’s another reason

Give a benefit statement.

This is a clear, simple statement that indicates what the benefit might be of them doing business with you. For example, “The reason I’m calling is to find out if we might be able to enhance your staff’s ability to gain and keep customers.”

At this point you’ve said enough. It’s time for the other person to get some control. So, follow that benefit statement with, “Do you have a moment to talk?” If they do, then go on to the next step. If they don’t, then ask when would be a good time to call them back and then follow-up accordingly.

6. Share your Unique Selling Proposition.

In 2 or 3 brief sentences share the benefit of your services, what is unique about it, and one piece of evidence that this works. This is known in selling circles as your USP or unique selling proposition. The USP is the compelling argument why people should buy from you vs. someone else. Of course the sale only begins when the customer perceives a need, so you need to then shift the focus of the conversation from you to identifying their needs.

7.

Accomplish your goal.

If your goal is to set up a meeting, suggest to the person, “Perhaps we can sit down together and . . . (give them a general idea of what you’ll do in the meeting – usually about identifying their needs).” Notice the phrase sit down.

That implies a face to face meeting without the time consuming inconvenience associated with having a meeting.

Keep in mind that some prospects are so leery of telephone solicitors, that they have to be completely sold on the phone before they’ll agree to see you in-person.

So you need to know how to probe, summarize, make an emotional connection, ask for the order, and deal with objections – all the aspects of selling- before you start cold calling.

Training is the Key Cold calling doesn’t have to be a demoralizing knuckle-biting activity. It can, in fact, be motivating and extremely profitable – providing you have the right training.

Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author. For more tips, training tools or to inquire about engaging Jeff for your team visit www.JeffMowatt.com

THUNDER BAY BUSINESS JULY 2014

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Aerosports Trampoline Parks Open In Thunder Bay

BY SCOTT A. SUMNER

Thunder Bay BUSINESS The Jones name is well known in the business circles of Thunder Bay. Tom Jones Construction has been a top firm in the city for many decades. Hunter Jones is one of the three sons of Tom Jones and Chief Operating Officer of Aerosports Canada. Hunter currently lives in Temecula, California near San Diego in wine country doing construction and development work in California. “ A business associate of mine asked me have you ever been to a trampoline park. I didn’t know what that was so he suggested I check it out with my kids. So we went to a trampoline park and right away I thought it was fun, safe and gets kids moving not just sitting in front of the screen, which is a problem these days. I liked the opportunity and research showed only three trampoline parks in Canada.” said Hunter Jones.”

Today there are 7 trampoline parks in Canada including the one here in Thunder Bay. In the US there are over 100 trampoline parks. “ I felt this was a fast growing business so we struck a deal with Aeropsorts for the rights in Canada. We did the first one in Thunder Bay, our home base. I am glad to see it has been a huge success without any advertising. Our plan is to go elsewhere and start building trampoline parks in Southern Ontario. Our initial target is to try and open up 5 more parks in Ontario and after that we will have to see.” said Hunter Jones.

The frames, trampoline, padding and

netting are from Aerosports in California. “ My father, Tom Jones, in the past started Wheelies Roller Rink in Thunder Bay and at one time owned dozens of them across the country. Roller-skating was a bit of a fad then that went with the disco era but we see trampoline having more longevity because it has more of an athletic component to it. We are a place where you can burn a lot of calories.,” said Hunter Jones. “ I did a lot of research in many different trampoline parks and took the best of what we found and combined all those ideas to this park. It is substantial investment, north of a million dollars in tenant improvement and trampoline but that is what it takes to build one of these things.” “ Thunder Bay was a good fit for us because of our family construction firm.

Also we brought on board some local investors, friends and associates. Dustin Wilson is our general manager. We came across the Lowery’s Sportsdome, which is very unique. One of the challenges of building trampoline parks is finding a building with 18 feet clear ceiling height and you also want to have a lot of distant

between columns, which you don’t have to worry about in the dome. This part of the dome was being underutilized previously so we are very happy to come here with our first Aerosport Trampoline Park in Canada.” smiles Hunter Jones.

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THUNDER BAY BUSINESS JULY 2014

Young entrepreneurs showcase their innovative businesses through Summer Company at Staples Staples Canada has teamed up with three Small Business Enterprise Centres (SBECs) in Ontario to host five public events. One event will be held in Thunder Bay with the Thunder Bay & District Entrepreneur Centre (EC), two will be held in Kingston and the other two will be in Barrie. All events will be held between 12 – 4 pm and showcase the Summer Company participants and their businesses.

“We were excited when Staples approached us to host the event in their store,” said Stacia Kean, Small Business Development Officer Thunder Bay & District Entrepreneur Centre (EC). “We couldn’t ask for a more perfect venue to display what these young enterprising students have to offer.”

“Entrepreneurial spirit is an important part of our business culture here at Staples, “said Pasquale Coccimiglio, General Manager, Staples Thunder Bay. “The Entrepreneur Centre shares our passion for building and cultivating entrepreneurship and preparing youth for a successful future while encouraging the importance of education.”

Each summer the Thunder Bay & District

Entrepreneur Centre (EC) administers the Summer Company program which is an Ontario Government initiative for youth entrepreneurship and employment.

The program is designed to foster the entrepreneurial spirit in students 15 to 29 years

of age who are returning to school in the fall. In place of a summer job, students have the opportunity to be their own boss.

Summer Company is a grant program funded by the Ministry of Economic

Development, Trade and Employment through the Thunder Bay & District Entrepreneur Centre (EC). The program is designed to assist enterprising young people, between the ages of 15 and 29, start and run their own summer business while continuing their education.

“Summer Company offers students an opportunity to realize their vision,” said Rebecca Johnson, Acting City Mayor.

“These exceptional students have taken on the task of getting a business up and running and to make it profitable within a few short months. The valuable business experience will last them a lifetime; they are our future entrepreneurs.”

Summer Company applicants can earn up to $1,500 to assist with their business start up costs and up to an additional $1,500 in the fall for completing the program. Each business owner is required to comply with provincial regulations for Small Business.

Mentoring by the Thunder Bay & District Entrepreneur Centre (EC) is ongoing throughout the program.

Pasquale Coccimilgio GMof Staples Thunder Bay “ Summer company event

partnered with the CEDC locally showcasing the companies started by students. This is our opportunity to help them get their message out and showcase their company. I got his idea as my son was part of this group last year. We are running it in two other markets in Ontario as well.

Pam Koch Team Coordinator’ based in Toronto “ We are celebration the achievement of 16 summer companies from the Thunder Bay region. We work with the local small business centre Thunder Bay CEDC. They select the students. The program has been operating since 2001 and over 5000 business have been started with over 435 continuing on in their businesses.”

Ryan Keleher student a law student at Lakehead University “ Digital Law Solutions started out with me doing research and then doing work for digital forensic solutions. It reflects interests which are digital and internet based. I provide research, project management and business development for lawyers or business that serve the legal industry.”

Serge Berube and Shopping Local

By Sherry Aalto Serge Berube of Electric Serge, located at 113 North May Street, can absolutely

attest to the fact that when people and companies alike buy local, local homegrown businesses stay in business!

Years ago there were many privately owned boutiques and shops that local shoppers would meander in and out of on a Saturday morning or afternoon and visit with the store owner and pick up a little something for themselves or the family and that is what kept the local economy thriving. Not so long ago, when Serge Berube opened his doors for sales, service and parts for vacuums and central vacs he was a bit nervous because the little man was getting squeezed out of the big picture in the business world. Now today, not only has Serge survived his ordeal but he is growing at such a rapid

pace that adding new employees to the team is looking like the way to go!

When asking Serge what he feels contributes to his success he replied... “Local shoppers and business contracts and building a relationship based on trust and the best service you can provide!” Nowa-days one can get almost anything from ordering off the internet but…try to get your vacuum fixed by Monday off the internet or try a ‘hands on demonstration’ for new product…try to get that off the internet. Nope…Serge says… “Being fair, honest and there when a customer needs you is how you keep local shoppers buying local!”

Serge has built his business from the ground up and the up, just keeps getting

higher! Installation of central vacs, along with contracts for product sales and servicing the products is what Serge does and he does it very well. Shopping local is a choice that everyone should try first.

The dollar stays in the neighbourhood, so to speak and the spin off provides many benefits when it comes to the commerce of the community. Serge is a strong advocate of ‘shop local’ encourages his family do adopt the same practices.

If you share the same idea, that is great!

If not…the next time you want to need something, check out what local businesses have for you. Drop in to see them and build your own relationship with them. See what they have to offer and ask for possible discounts…you might be surprised. The one thing to remember about shopping local is that not all stores located in Thunder Bay are from Thunder Bay or Canada for that matter. So do check out where your money is going and then ask yourself ‘Is it going to come back to you?’ Shop local or die trying!

THUNDER BAY BUSINESS JULY 2014

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STEEPERS TEA – A World of Flavour

By Sherry Aalto It seems that in today’s fast paced world, more and more people are enjoying the relaxing benefits of sipping on number one, first class, international teas. Pat Ramirez, owner of Steeper, located 122 May Street North, Thunder Bay, Ontario, has opened her doors just three short years ago and has since introduced to Thunder Bay some very flavourful options in beverages...you could say…she has the brewing down to a science. And speaking of science…there is a great science to growing and harvesting tea, so much that, those in charge of such an undertaking are referred to as Tea Masters. Years of acquiring knowledge for proper growing conditions in different countries and understanding the medicinal and health benefits of each type of tea, is astounding! To some, it is just tea to be enjoyed but to the true tea lover, it is a ‘time out for me’, no further explanation is necessary. Coffee has been considered the social beverage for years and not to take anything away from that scenario…have ever sampled any of the wonderful teas that are available from around the world at Steepers Tea? Fresh teas are brought in each week from world suppliers. They are grown and harvested regularly according to supply and demand so that one can experience the freshest flavour as opposed to mass product quantities sitting in a warehouse somewhere. More families are turning to teas as an alternative to pop, coffee and other beverages that cannot offer the same benefits for stimulating ones senses, not to mention health properties and antioxidants.

Tea parties are still in fashion for little girls and families are finding that this is a great way to encourage ‘time well spent’ when it comes to socializing.

There are many tea accessories for purchase at Steepers Tea as well. For example, glass tea pots and tea cups so that you can see your Tea Flower open as it is brewing. Also there are hand crafted cast iron dragon tea pots, tea party sets and also environmentally friendly ‘to go’ cups for adults and for children. There is much, much more to tea than one can say in a short article as this. You must go in and browse and experience a world of flavour and gifting ideas and accessories, especially for yourself…you deserve it!

You can also have a cup of any one of their 140 selections of fresh teas and relax in their cozy little tea shop or you can take some home with you today and share this with your loved ones. There is a love for tea and one does not have to travel the world to enjoy it…Pat Ramirez has brought the world of teas to you. During the summer you can find Steepers Tea booth at some of the major events that take place in our fine city each year and they are…Rib Fest, Comic Con at the Fort William

Historical Park, Red Rock Folk Festival and The Fort William Street Festival.

During these events, you can also enjoy delicious European Crepes made from

crepe makers from Greece, garnished with fresh fruit and topped with whipped cream or ice cream,from Steepers Tea. Don’t think about the great things that tea can do for you…just enjoy the taste and the experience. And…if you

haven’t tried a Tea Float yet…you don’t know what you’re missing! Steepers Tea…a place to experience a world of flavour and then some!

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THUNDER BAY BUSINESS JULY 2014

ALMADA UPHOLSTERY – Expert Manufacturing Award winning!

By Sherry Aalto Manufacturing!! When you own a business/run a business or work for a company chances are you are producing/manu-

facturing something! At Almada Upholstery, located at 414 May Street North, here in Thunder Bay, they produce upholstery designs, creations and restorations that have won international awards in competition, for craftsmanship and

uniqueness, involving originality, colour , fabric selection and ultimate design and concept!

Almada Upholstery has served Thunder Bay and region for just coming up on seventeen years for residential and commercial repairs and/or new construction for automobiles, marine seating and recreational pieces, such as patio furniture.

There is almost no end to what Almada Upholstery can create or restore when it comes to upholstering.

It is almost always better to reupholster a quality piece of furniture than to go out and buy it new again. Restorations, repairs, creations and re-creations are what they do best and Almada Upholstery has literally thousand s of fabric choices to select from, with international flavours from England, France, Italy, India, Germany and yes even Canada. Market demands encompasses a wide range of needs for different clients and with proper planning, almost no job is impossible for Almada Upholstery. Almada Upholstery work often with decorators, interior design companies and architectural firms to achieve and satisfy the vision of the client. Manufacturing pieces using upholstery, is a totally a ‘hands on’ craft that demands precision workmanship.

There are few skilled trade persons with qualifications for upholstering and there are no courses available to take as there were in the past. It takes years to learn the art of the craft and it takes years to recognize fabrics, their durability and end use purpose.

To create…to manufacture something, is something! But to have someone adore it, appreciate the beauty of the final look, to touch it and have a sense of “that’s wonderful!” …that makes the job totally worth all the pain staking detailing.

Don’t throw out any piece of furniture or marine seating or sun chairs… bring them back to life through the great work of Almada Upholstery…located at 414 N. May Street, Thunder Bay, Ontario (807)623-5328, or e-mail them at almadaupholstery@yahoo.ca ... and just see what they can do for you!

THUNDER BAY BUSINESS JULY 2014

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NORTHERN WINDOW AND DOOR MANUFACTURING – THE CHOICE IS CLEAR…AND IT’S HERE!

By Sherry Aalto Clearly! See it for yourself! Since 1992, Northern Window and Door Manufacturing, located at 408 Simpson Street, here in Thunder Bay has, showcased their custom works in literally hundreds of homes and businesses throughout Thunder Bay and region.

This family owned business has seen significant growth since its inception and in the number of employees they now have on full staff. Here at Northern Window, they do what every other successful company practices each

day…they provide the best in custom and quality manufacturing of their products and their services, along with warranty coverage. Northern Window and Door Manufacturing has manufactured and installed windows and doors for almost every type of retro-fit project and new home or office building construction you could think of. There is absolutely no assembly line manufacturing performed here! Everything is built ‘from the ground up’, hand constructed only. Christine Vignuda, Operations Manager, grew up in the business and the success of this venue is now seeing third generation entrepreneurship

involvement. A sense of true pride is expressed by the owners, staff and labour force for they are ranked as number one when it comes to window and door manufacturing and installations.

today, (807)622-2880. You can also fax them at (807)-623-2345 or www.northerwindow.ca. Home owners, new and old, home buyers or sellers and contractors too, you should make Northern Window

Northern Window is your best view to the world outside, with each quality window made to order. They offer free inhome estimates and they have everything from casement and awning windows to sliders and single hung, even bay and bow windows. Also enquire about their steel and fiberglass doors with custom doorlites.

Let the friendly, expert staff at Northern Window and Door Manufacturing help you realize your ‘vision’ of your own window and door design. Arlene, Darlene and Kim , along with Rod, Mika and Christine herself, will make sure that this will be one of the most confident and easiest decisions you will ever make for your home or business. Since windows and doors are considered to be one of the most aesthetically appealing, functional and expensive investments for any home or business, it is most comforting to know that, whatever you choose, it will be manufactured right here in Thunder Bay and you will consult with actual people who manufacture the products and who understand the value of your investment. Friendly, hometown service… you will be glad you chose Northern Window and Door Manufacturing. The name is easy to remember! Visit them in their showroom at 408 Simpson Street, Thunder Bay, Ontario, Monday – Friday – 9a.m5p.m., Saturday 10a.m.-2p.m. or call

and Door Manufacturing your first and only stop for all your window and door needs.

Our Next Issue of

Thunder Bay Business The Environment Ad Copy Deadline: July 28th Contact Sylvia Gomez @ 629-7599 Sonia Rutter @ 631-4244 www.northsuperiorpublishing.com www.thunderbaybusiness.ca

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THUNDER BAY BUSINESS JULY 2014

INFLUENTIAL WOMEN OF NORTHERN ONTARIO 2014 AWARDS

By Sherry Aalto This is the age of creating and breaking out new role models for women in business!

It is difficult to believe that it took until 2014, when the world saw for the first time in its history, a female at the helm of a national newspaper!

Sixteen years ago, Anne Marie Owens was part of the editorial staff at the soon-to-belaunched National Post, one of a select few young, talented reporters chosen from across the country by founding Editor, Ken Whyte. Today, after a stint at Maclean’s, Ms. Owens returns to the Post as editor, the first woman to hold such a post at a national newspaper in this country.

It is no secret that women still…even today..in 2014 only receive 80% of men’s wages…that is a fact and the only place women are on an equal footing with men is when they become an entrepreneur…run their own business, create their own wealth! Look at the Fortune 500 Companies and see how many women sit on those Fortune 500 Companies.

June 5, 2014, Thunder Bay held its 17th annual Influential Women of Northern Ontario Awards. The awards event was held at the Victoria Inn, in Thunder Bay and the attendance was to capacity.

Influential women in business are just that…influential! As it is said… ‘You cannot achieve what you do not attempt!’

Influential women are allowing themselves to think independently about whom they are and what success means to them.

This year’s Influential Women of Northern Ontario (IW) award recipients are workplace role models, innovators, students, business leaders, creative entrepreneurs, social activists, community builders, artists, health-care providers and advocates for other women.

When one thinks of the journey women have taken to get where they are today and the struggles and barriers still yet to face…women have come a long way…but there is still much to be done! It is most disturbing that in other countries, women are still being beaten and tortured publically and in their homes…in front of their children for even thinking of trying to become educated, never mind owning or operating a business. Even here, in our country, women are reported missing and unaccounted for. These findings where just a few that were earnestly expressed at the awards events.

Marianne Matichuk, Mayor of Sudbury and Keith Hobbs, Mayor of Thunder Bay, both sent messages of welcome to everyone of the 17th Annual Influential Women of Northern Ontario Awards.

Judges for the 17th Annual Influential Women of Northern Ontario Awards were, Karen Bird, who is the renewable energy director and band member for the Batchewana First Nation of Ojibways.

Liana Frenette, who is the past president and CEO of TBT Engineering in Thunder Bay. Continued Next Page

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INFLUENTIAL WOMEN OF NORTHERN ONTARIO 2014 AWARDS Continued From Previous Page Vicki Jacobs, who is the founder and

year’s winners.

And the Awards go to….Executive of the Year – Shana Calixte of Sudbury,

owner of Copy Copy in Sudbury. And last but not least, Janet Murray-Ramsay who is the marketing coordinator for North Bayheadquartered Cementation Canada Inc. an underground mine contracting and engineering company.

Premier’s Message, Kathleen Wynne, offering sincere congratulations to this

Entrepreneur of the Year – Nicole Saulnier of Parry Sound, Young Entrepreneur of the Year-Crystal Kaufman of North Bay, Aboriginal Leadership-Christi Belcourt of Espanola, Influential Community Trailblazer-Debbie Nicholson of Sudbury, Tradeswoman of the Year-Sarah Hunter of Sudbury, Executive of the Year Thunder

Bay-Carolyne Leroux, Entrepreneur of the Year Thunder Bay-Lynn Landry-Rody, Young Entrepreneur of the Year Thunder Bay-Shelby Ch`ng, Aboriginal Leadership of the Year Thunder Bay-Georjann Morriseau, Influential Community Trailblazer of the Year Thunder BayMargaret Phillips, Tradeswoman Of the Year Thunder Bay-Dani Drewek and for the Essay Scholarship-Kiara Gannon of Atikokan.

All those who gather for such an event participate in recognizing and celebrating

influential women in Northern Ontario. It is the singleness purpose of mind to come together and grow and champion in what lies ahead.

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THUNDER BAY BUSINESS JULY 2014

Paro Centre for Women’s Enterprise Celebrate 20 Years!

BY SCOTT A. SUMNER

Thunder Bay BUSINESS Since 1995, PARO has provided assistance to thousands of entrepreneurial women through innovative business services, peer support and community events. This year, PARO is thrilled to be celebrating 20 years contributing to the empowerment of women and promotion of economic development in Northern Ontario.

the year for information about upcoming events in celebration of our 20th Anniversary “ It has been 20 years for PARO and has

grow their businesses,” said Rosalind.

“We probably help about 1500 women a year and start up about 130 to 150 businesses yearly that create about 290 jobs.

Our outreach is more now.”

Community in Coffee is a specialty tea and coffee business. Our philosophy is about the community where we have monthly-featured artists and bakers. We will feature other businesses as well as

In honour of PARO’s 20th Anniversary, our organization will be hosting exciting opportunities and events throughout the year to celebrate Northern Women in business.

One of the most exciting events to be held in recognition of our 20th Anniversary will be the transformation of our annual Enterprising Women Awards.

With a wealth of entrepreneurial talent in the region, the 2014 awards gala will transform into the PARO Top 20 in 20 Awards. The awards will commemorate the Top 20 PARO women from the last 20 years who have seen much success, and who have devoted their time and efforts to the empowerment of women in Northern Ontario through our organization.

Do you know an exceptional woman who exhibits PARO’s values of cooperation, ownership, integrity, responsibility, simplification, and peer support?

We want to hear about her!

We look forward to recognizing those who have worked hard to enhance their communities within the last 20 years.

Stay connected with PARO throughout

gone very quickly, a great journey,” said Rosalind Lockyer, PARO Founder and Executive Director. “ I had the idea for PARO and then gathered together some women over at the Northern Women’s Centre and said how are we going to do this and make this happen. We started with what we wanted PARO to do for you and how to make it happen.” “ I was doing some research to find an innovative way to help women move ahead. Women weren’t getting the services they need in the mainstream programs back then and I found out in different parts of the world they were doing peer lending and it looked like a great concept for Northern Ontario. A small group of women can make a lot of change in their community and also

“ PARO proves to the world the way to be successful is by collaborating and helping each other. It comes naturally to women to work together, celebrate success and help each other through the hard times.” “ We generally do about 10 to 15 awards each year and wanted to do something special this year to the top 20 women over 20 years. These awards are for women who have helped other women as well as their own businesses and their community. They believe in the values and concept of PARO. People will nominate on our web site and on November 13th at the Valhalla Inn we will announce the awards.” www.paro.ca Erika Maki, Spa For You and Community In Coffee at 112 East Frederica Street “ We bought a 5000 square foot building about 6 years ago and have housed other businesses as well.”

local artisans from reading groups to astrology to weight loss groups. It is about the community. We will have our grand opening in August during Westfort Street Fair.” “ Spa or You have grown tremendously.

We are a full service spa that provides manicures, pedicures, facials, body wraps, massage, nail extensions and more. It is a growing business because men, women and the media have given themselves permission to augment their look.” “ I find men and women come to us more so for personal and physical contact. It is not only about pretty nails but contact and social relationships.”

PARO was a dream and I became a circle member. I also worked for PARO for a while and then they guided to me through a business plan, promotional materials, where to register your company and with continued support and training sessions. They have helped expand my business. PARO has been very instrumental in my growth.”

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A View from the Other Side of the Election Table

by Sonia Rutter I had the honour to work at one of the polling stations in the June 12 Provincial Election. I have never missed voting in an election; however, this was the first time I sat on the other side of the table.

What an eye-opening experience it was!

It was a rainy day – a day that many would choose to stay home if given the choice. In spite of the weather, the day was very, very busy. There was a lineup to get in at 9 a.m., and there was hardly a lull in the entire day. Even the supervisor said that in all his years of doing this, he had never seen a turn out like this one.

My job was to register voters who were not on the voter’s list – 1st time voters and voters who were not on the list but should have been.

Most of the 1st time voters had turned 18 since the last election. They were excited and proud to be voting for the very first time, and I was excited for them. It was like watching them go through a right-of-passage into adulthood. There were so many young 1st time voters coming through our small polling station! It was a joy to be a part of their experience.

There was the middle-aged man who had recently become a Canadian citizen. He was beaming as he handed me his paperwork to get on the list. He shared that he had never been eligible to vote in his entire life and that now that he was a Canadian citizen, he was going to make sure that he would always take advantage of this privilege. He asked if he could have his picture taken as he was dropping his ballot in the ballot box.

Unfortunately, taking photographs and videos in the election hall is not allowed.

He definitely wanted this moment to be part of his Canadian Citizenship Memory Book. We suggested he have his picture taken outside with the polling station sign. He was so happy and proud and excited, I wanted to hug him.

It was amazing how many people were coming to the polling station and going to great lengths to exercise their right to vote. There was a couple who had just moved to Thunder Bay and had not lived here long enough to have something with them that verified their current address.

She was afraid that they might not be able to vote in this election. It was obvious that voting in every election was a

priority for this couple. Without some type of documentation that verified their current address, they could not be added to the voter’s list. There were still a few hours left before the polls closed. We gave them a list of what would be acceptable, and hoped for the best. I was sad and frustrated for them. At 8:45 p.m. they were back! They had searched through everything they had acquired since arriving in Thunder Bay and did find something that verified their new address. “Will this do?” I can still hear her hopeful words. The answer was, “YES!” This couple was amazing! I was almost as happy as they were about being able to vote!

It was getting close to the end, and I was signing up the last of the voters.

Unfortunately, this man did not have anything with him with his current address on it. He said that what was needed was at home. There were only 7 minutes left until the polls closed. He said he’d scoot home and get it. We looked at the clock, but were not hopeful that he would make it back in time. I finished up his paperwork “just in case”.

With less than 90 seconds to spare, he

came barrelling through the doors, and we all cheered! He shared that this was the first time he had exercised his right to vote even though he had been eligible for many years. I don’t know why it was so important to him that he vote this time, but it was – and he did.

Looking back, I went into this one-day job thinking it was going to be a long, boring day. I had brought some reading to do during the expected periods of

“down time”, but there weren’t any.

The day went by quickly, and the day was anything but boring. I now have an entirely new appreciation for my own right to vote. It IS a “big deal”. I have always known that we, as individuals, have the power to change the world – all we have to do is vote. Now I FEEL it in my heart as well as KNOW it in my head.

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THUNDER BAY BUSINESS JULY 2014