NOW Class Action Summer 2014

POST-SECONDARY EDUCATION supplement

CLASS ACTION TANJA-TIZIANA BURDI

the continuing education issue

class action | continuing education It’s never too late to switch careers, upgrade your skills or finally find your true vocation. Here are eight people from vastly different fields who used continuing education to help them make a bigger mark on the world. Compiled by KEVIN RITCHIE

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Jefferson Ribout Addiction counsellor and case manager, Habitude Addiction Program and Ribout Addiction Counseling

I went to the University of Ottawa and got a degree in criminology. Then I attended McMaster for continuing education, and I have an addiction care worker diploma.

My breakthrough in life came in my early 30s. People have always said I’m a good people person. Everybody told me to go into sales, but I’d worked a few corporate jobs and wasn’t fulfilled by that.

This is definitely my vocation. I feel very fulfilled in the job I do.

Initially, I wanted to get into law or maybe the RCMP or detective work. But after McMaster I became a big advocate for people who suffer from addiction and substance abuse. Eventually, I plan on getting a master’s and working in policy.

That would be my ultimate goal.

The McMaster program covered every major piece that has to do with addiction, from pharmacology to case management and crisis intervention. You can take that

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program online or in person. In my opinion, the key is to take it in person, because of the teachers. The links with teachers are some of the main relationships I came away with.

I got my first job on my first day at McMaster, after my first class. It was odd how that worked out. A program director was there, and I was asking a lot of questions; she approached me at break and offered me a job. I started working overnight at a treatment centre.

I never thought of starting my own private practice, but after being in that program and talking to other professionals who had their own practice, I started my own company.

As part of my addictions counselling work, I oversee all clients’ treatment stays. I put together treatment plans, I connect with their families and with employers if there are problems with the courts. I make recommendations and as-

I got my first job on my first day at McMaster, after my first class. I was asking a lot of questions and a program director offered me a job working overnight at a treatment centre.

sess them throughout their treatment stays This job is tough. You need to be empathetic. You need to be very balanced.

There’s an extreme amount of stress.

You’re dealing with very sick people and crisis situations on a daily basis. You need to be organized and have good time management.

The worst experience comes when you work with someone for months and find out they’ve lost their battle with addiction and have relapsed. I’ve built close relationships with a lot of the people I work with, and when they relapse it is very hard. I’ve been in the field five years, and I’ve been to three or four funerals. Those are definitely devastating.

The best experience is when you get a phone call out of the blue from someone thanking you for saving their life.

ONLINE, IN CLASS, ON THE GO. ADVANCE YOUR EDUCATION THE WAY YOU WANT.

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Diana Piruzevska Filmmaker and photographer

I shoot music videos, documentaries and short films. One of the first music videos I shot was for Nelly Furtado. I helped codirect and edit and was a cinematographer for the video of Waiting For The Night.

It came out in January 2013. That’s the most awesome thing I’ve done. I have my own production company called Naked Eye Media.

After high school I went to Humber College to study jazz trombone and arranging. I’ve played trombone since I was 11. I’ve played with Down with Webster as part of their horn section, and with funk bands and rock bands. While I was doing that, I started doing photography for other musicians and bands. I managed to get on set as a stills photographer on a Canadian Film Centre shoot, and it was so cool, I realized that making movies was what I wanted to do.

After Humber I went to Ryerson University’s Chang School to take film studies.

The program has been super-helpful, especially when working on really lowbudget stuff. It touches on every aspect of filmmaking: editing, sound recording,

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cinematography, film theory, film history and all the hands-on skills you need.

I was in my late 20s, so I didn’t want to spend another four years with a bunch of 17-year-olds discussing the meaning of art. I just wanted to learn skills and theory; it was great to study with people in my age group. I took four classes a week.

I didn’t think I’d be interested in making documentaries, but one course focused on short documentaries. I love to film events that happen in everyday life and then sculpt them and distill them down to essential elements to tell a story.

My best experiences were on the Furtado set. During the very first shot, I was sitting there looking through the camera, the music was playing and I was watching her singing and thought, “That looks like a Nelly video. Wait a minute – I’m friggin’ making one!” I’m like, “Wow, I’m doing this.”

The other side of that is that you have absolutely zero money. No budget. I made a music video for $13. It was for jazz folksinger Jeff Gladstone. We were sitting around having drinks, and six days and $13

I was in my late 20s, so I didn’t want to spend another four years with a bunch of 17-yearolds discussing the meaning of art. I just wanted to learn skills and theory; it was great to study with people in my age group.

later we whipped together a crazy, kooky video and now it’s being screened at a film festival. To take pure imagination and zero resources and make something fun and beautiful is really exciting.

The worst experiences are the stressful ones leading up to the first time you shoot. Are we going to find enough people to help? Do we have enough money? Are we going to make it happen?

Is this idea too big? How are we going to pull this off?

Being responsible for organizing everything is just so intense. When it doesn’t feel like it’s coming together, you feel like an idiot for having such a big imagination, but once you start shooting, all that stress and anxiety goes away. That’s a relief.

A director must be able to think creatively. You need leadership skills and the ability to convince a group of people – like, a lot of people – to help you do something for free. Sometimes you’ll pay them, but sometimes you’ll have to convince people to do something crazy. That takes a lot of persuasion. It’s a very specific skill.

Arisa Babiuk Law student

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I’m a mature student, and I’ll be starting law school in September. I went through the University of Toronto’s academic bridging program and studied equity as a major and political science and history as minors.

For many years I worked as an animal control officer and wanted to open a dog daycare. However, after a two-year process, I wasn’t able to get a licence from the city. That was really challenging, but I learned a lot. It showed me I was ready to pursue post-secondary education, so I enrolled in the bridging program and moved into full-time studies.

The bridging program is geared to filling the gaps in your readiness to complete school. It seemed like the perfect opportunity to go to U of T; my transcript as it was wouldn’t have let me be accepted there.

It definitely prepared me for undergrad. The program offers a lot of resources and opportunities for people who need accessibility services or extra academic help. There are writing centres and services for those who lack confidence in their ability to complete school. There were areas I needed to work on, but it turned out there were areas where I thought I needed work but actually didn’t. I didn’t know any of that until I started at U of T. For example, it turns out that I’m a good writer, but I have difficulty approaching a topic and getting started. I was intimidated by some of the projects. But once I started, I was fine – I just needed help in the guiding process.

I was often absent in high school, so I was worried about my general ability to complete school, time management and staying committed. But it wasn’t a problem at all, because my motivation and focus had totally changed.

As a mature student, I was unsure how I would fit in on campus, but U of T has a thriving mature student population, including a mature student association, and I ended up joining the executive board. That led me to join the traditional student association, where I met students who were much younger, but we still had a lot of fun. I was the only mature student ever to have been a frosh leader. It showed me that mature students can choose their own path.

I would definitely encourage adults to think about pursuing education. Returning to student life is possible, especially through academic bridging.

I had a supportive bridging professor who got me off to a great start with undergrad. He helped me see my potential, so when I started my first year I felt confident. Being on the student association and getting involved in my college, I devoted a lot of time and energy to making it a really inclusive space, and that was rewarding for me.

I was often absent in high school, so I was worried about my ability to complete school. But it wasn’t a problem. My motivation and focus had changed.

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class action | continuing education

Victoria Taylor Landscape architect I took some landscape design courses at Ryerson and Humber while I was working as a gardener, and then got my master’s in landscape architecture in 2008 at the University of Toronto.

I have always loved plants. I worked at the Evergreen centre in the commu­ nications and media and marketing de­ partment before enrolling at U of T. I helped raise money to bring nature into the city, and I realized that although I liked my job, I wanted to be the designer of those spaces.

In my design practice, I explore form, shapes, space and different materials, so I really like to take studio art classes to get away from the computer and explore the hand­eye connection through drawing and working with my hands. As a professional, I get less and less of that, because I spend so

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In an OCAD U sculpture class, you can be messy. There’s no client, and you can be freer in your thinking about form and experimentation.

much time drawing on the computer.

In 2013, I took a lot of drawing and painting studio courses through the Art Gallery of Ontario and started to explore OCAD University’s industrial design pro­ gram. The studio courses let me explore things I do in my professional practice, but on a smaller scale, using my hands.

When you’re working on the computer, everything has to be so perfect. Every millimetre has to be accounted for. In an OCAD U sculpture class, you can be messy. There’s no client, and you can be freer in your thinking about form and ex­ perimentation. Sometimes turning off your brain helps – it creates an energy that then comes into my design practice.

Now I spend a lot of time on different types of sites in the city and outside it: roof­ tops, private gardens, condo properties, public spaces and parks. I meet with clients, work through the design process, get a de­ sign finalized and start to work with con­ tractors, materials and construction.

My best experiences on the job are see­ ing tradespeople work. You’ve envisioned something on paper, and when you get the people involved who do the actual work in the garden, it is so amazing. From the paper to the reality of the constructed design – I really like that pro­ cess.

The worst experience is when you go through that process and come back three years later and no one’s taken care of the garden. The hardest thing is to educate clients that the site needs atten­ tion constantly, like a child. You can’t leave a garden alone. That’s the beautiful thing about nature: it’s constantly changing.

Apart from creative vision and atten­ tion to construction, a good landscape architect has a deep love for and curiosity about plants and the diverse beauty and dynamic processes of the natural world.

That’s the bottom line, the critical foun­ dation for the design of our spaces.

LEARNING THAT MAKES A DIFFERENCE Meet Rob, Nadia, Candice, Coneli, Jewel and Claudia – just a few of the people who have achieved inspiring success with the help of our Continuing Education courses. The skills, connections and confidence they gained made it possible for them to achieve their goals. Read their stories on our website, and see the difference you can make in your own life with George Brown College.

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Yohetsor O. Hargoe Registered nurse, Sunnybrook Hospital, educator at Humber College

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I work in the emergency department full-time at Sunnybrook and also teach in Humber’s emergency nursing and cardiology program.

My responsibilities include clinically evaluating our patients’ stability, making sure they remain stable and ensuring they have a family-centred experience. Inter-professional collaboration is important: not only do we work with other nurses, but with other health care professionals, too, to ensure we have positive client outcomes.

We’re a trauma centre, so Sunnybrook nurses are different than other emerg nurses because our patients are very highacuity. We have increased skills in terms of being able to monitor cardiac, stroke and trauma patients and predict a trajectory knowing what clinical assessments to perform and treatments to administer.

I went to Ryerson and completed my bachelor of science in nursing there. After that, I completed my masters in nursing, health policy and education at Ryerson University as well.

When I started at Sunnybrook, I was part of the acute care resource team. I enjoyed working with high-acuity patients, and after doing a few shifts in the emergency department I realized this is the place for me. As part of being hired here, employees go into a sponsorship program with Humber College. All the new hires were enrolled in the emergency nursing certificate program, which lasted four or five months. That was such an engaging and positive experience.

There was a theoretical and a clinical practice component.

We learned real-world applications through critical case study. We worked with paramedics to see what they did, and afterwards our professor pretended to be a triage nurse while we clinically evaluated a situation based on the paramedics’ report.

The program also sparked my love of teaching and education. My professor became my mentor. I realized that continuing education is important for remaining competent in the field. After taking that program, I completed my teaching effectiveness certificate at Humber College as well.

I love it when I’m able to clinically evaluate patients’ situations. When they come in, they have no diagnosis, but you have a bunch of clinical clues. It’s really different from when they arrive at another part of the hospital. I enjoy putting together that information and coming up with a clear picture of what’s happening, and from there taking leadership to facilitate the medical team.

In emerg nursing you have to have strong assessment skills and must find the strength to advocate for a patient to make sure they get the best care.

You have to be an excellent communicator. You need to be outgoing. You must be willing to deal with chaos. You have to be non-judgmental about religion, culture, gender, language – everything – because if you aren’t, you can prevent that person from accessing health care in the future.

I’m not gonna lie: we love getting super-critical patients.

Emerg nurses are totally like, “Bring. It. On. We’ve got this.

We know everything about hemodynamic stability. Bring on your toughest sepsis case. A sick patient is well in our hands.”

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The program sparked my love of teaching and education. My professor became my mentor. I realized that continuing education is important for remaining competent in the field.

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Zuleika Sgro Human Resources, Questrade Questrade is an online discount brokerage, and I’m the senior manager of talent management services, which basically constitutes human resources. I ensure employment standards are met, support recruitment and benefits policies and procedures and deal with more urgent day-to-day matters that come up in employee relations.

I went to the University of Waterloo and received a double degree in business and communications, specializing in human resources. I then did a postgraduate degree in HR at George Brown College. Most recently, I completed a continuing education course in human rights compliance through York University. I’d say 30 to 40 per cent of my job deals with human rights and diversity issues. I’m a certified human resources professional, and every three years I’m required to do 100 hours of learning as part of my certification.

We’re a company of 350 and continue to grow, so recruitment and equity are huge parts of what we do.

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We have to be aware of how we’re training managers and line staff to ensure that they’re not breaching human rights standards.

The course gave me tools to further educate the HR team, such as fact sheets and tips on key things to look for in recruitment. I reorganized and branded that material for Questrade managers. With the help of this course, I updated our policies and procedures.

One of the best parts of the course was the dialogue. It allowed you to network with others who are in the profession but not necessarily in the same industry. You were able to get a broad picture of other areas – policing, public sector and unionized environments – from a human rights perspective. It was good to hear those views, to sit with people in similar roles and have discussions. It helped me feel

confident about the guidance I provide.

There are a lot of challenges in terms of getting buy-in from all levels of the company to be cognizant of important issues that come up from a human rights or employment standards perspective. It’s much easier for me to digest the information in a classroom setting as opposed to reading the Human Rights Code or doing a webinar.

Understanding finance and the markets can be intimidating, but an HR person is able to know what everyone does. You get exposure to all levels, whereas in other fields you would be stuck in one realm. That’s really beneficial and interesting, as opposed to the tunnel vision of working in one department.

One of the best parts of the course was the dialogue. It allowed you to network with others who are in the profession but not necessarily in the same industry.

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Navid Abdulwajid Business analyst, CAA I’m a business analyst for the Canadian Automobile Association in the insurance division. I’m the go-between person between the I.T. and insurance departments. Day to day I work on new projects, support and issues that come up between the departments.

I got a BA in public policy and management from York University.

A lot of the degree was analysis, but afterwards I wasn’t sure where I wanted to go. Government or city work didn’t pan out. Five years into my career, I decided to take an Oracle database certificate program at George Brown College.

I got an introduction to SQL, a programming language used in databases, and to relationship databases. The college teaches you the language the database uses and how a database works.

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Previously I’d worked in insurance as an adjuster, a job that has a limited scope in terms of growth. At some point you have to jump into a different career. The courses opened up the field of I.T. for me and helped me obtain a job in support analysis, where I could utilize the SQL language I’d learned. The foundation was insurance, but the courses helped me move onto a path with a lot more opportunities.

My best moments on the job are when I can provide solutions and help communication between departments. That’s something you learn on the job as you gain experience. You need to translate the business requirements to what the developers need.

A frontline agent will report a problem. For example, a consumer’s auto and property insurance pre-

mium rating might not be working properly. You have to find out what is wrong – it could be a code problem, a rate book problem or the way the user input his or her information.

You have to debug and analyze where the problem is occurring so the developers can fix it.

After I switched to this career, I realized this industry requires a lot more knowledge than I have. It’s about continuous learning. I’ll have to get a certificate in project management or programming to expand my scope more and move up in the field.

A good analyst should be a very good planner, have organizational ability and be able to effectively teach and test out solutions. You’ve got to be highly motivated, clearminded and a good communicator.

You need to analyze situations, because they keep coming.

After I switched to this career, I realized this industry requires more knowledge than I have. It’s about continuous learning.

Nagaraja Byrojirao Food processing inspector, Canadian Food Inspection Agency I inspect food processing establishments to make sure they are complying with acts and regulations related to import and export, and I sample and monitor meat products to pursue microbiological examinations.

I got my master of science degree at the University of Agricultural Sciences in Bangalore, India, and completed a postgraduation diploma in foreign trade management. With that knowledge, I applied my education to a lot of challenging projects in the agribusiness industries. I did my bachelor’s degree in agriculture at the same school.

I worked in India for 14 years before immigrating to Canada. Here, I looked for a jobs suitable to my experience and expertise and finally received an opportunity to work at the Canadian Food Inspection Agency. I started my career with CFIA at Bradford where I handled meat hygiene, seeds, fresh fruit and vegetables, plant protection and feed programs. I later moved to the Markham office to work for the meat hygiene program.

A good inspector follows the acts and regulations. Education is ongoing in this field. Every year we prepare action plans around what courses and training are re-

quired to address current and future learning. Since I handle food processing, I enrolled in a food science certification course offered through Guelph University. My employer paid all the tuition fees.

The program is composed of five credit courses in food science. I really focused on food chemistry, microbiology and food processing. This certificate afforded me a broad understanding of food science as a whole, how the food industry in Canada works and the present trends. I learned all the basics in food sciences that are the building blocks for various decisions I make to assess food safety. It also helped me understand the rationales behind non-compliance.

Sometimes we have to make hard decisions that may cause the operator of an establishment to dispose of a product.

This is a financial burden to the manufacturer. But at the same time, that’s our job.

We are the protectors of consumers. We have to impose the regulations to safeguard food safety.

The best part of my job is making a difference in the health and safety of all Canadians, which makes me proud and happy.

I learned all the basics in food sciences that are the building blocks for various decisions I make to assess food safety.

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Where to study Whatever your field of interest, there’s a continuing education program for you.

Here’s a list of schools and what they offer to get you to that next level.

ALGONQUIN COLLEGE (Ottawa) More than 100 online courses in early childhood education, forensic accounting and fraud investigation, fitness and health promotion, human resources management and more. algonquincollege.com CAMBRIAN COLLEGE (Sudbury) More than 30 online and distance education courses in adult education, diabetes field work, trades communications, managerial accounting, voice recognition software and more. cambriancollege.ca CENTENNIAL COLLEGE (Toronto) More than 130 part-time certificates in business marketing, counselling skills, digital illustration, event planning, makeup techniques, motorcycle maintenance, webisodes and more. centennialcollege.ca/ parttime CONESTOGA COLLEGE (Kitchener/ Waterloo) More than 200 online courses

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in English-to-French translation, sustainable local food, graphic design for software applications, creative writing, construction estimation, hospitality and more. conestogac.on.ca CONFEDERATION COLLEGE (Thunder Bay) More than 200 courses in poetry writing, community policing, nutrition, sanitation and safety, library technology, teacher training and more. confederationc.on.ca DURHAM COLLEGE (Oshawa) More than 55 distance education certificates and diplomas in bookkeeping, practical nursing, French, early childhood education, police foundations, accounting and more. durhamcollege.ca GEORGE BROWN COLLEGE (Toronto) More than 1640 courses and 179 certificates including fire alarm technician, border and security services, sketch comedy

writing and performance, Korean, creative science fiction writing, the business of film, landscape construction, destination wedding planning and more. coned.georgebrown.ca GEORGIAN COLLEGE (Barrie/Orillia) More than 20 online courses and programs in project management, cults and terrorism, computer software and IT, Japanese, marketing research, antisocial/psychopath minds, roofing inspection, same-sex issues and more. georgianc.on.ca HARRIS INSTITUTE (Toronto) Weekend professional development courses in music publishing, artist management, music marketing and more. harrisinstitute.com HUMBER COLLEGE (Toronto) More than 400 courses in driving instructor training, defensive tactics, breastfeeding basics, early childhood music, everyday German,

astronomy, mobile technologies, growing food organically and beyond. humber.ca McMASTER (Hamilton) More than 20 certificate programs in web analytics, human resources management, web design, public relations, health information management, police studies, metallurgy and others. mcmaster.ca MOHAWK COLLEGE (Hamilton) More than 110 certificate courses in applied ceramics, history of architecture, jazz improvisation, business law, macroeconomics, portraiture, sociology, travel writing, welding and more. mohawkcollege.ca OCAD UNIVERSITY (Toronto) Approximately 70 courses in the art of the blog, social media marketing for artists and designers, wearable media, chair design and fabrication, mould-making, spoken word poetry and performance and beyond. continuingstudies.ocad.ca

QUEEN’S UNIVERSITY (Kingston) More than 55 online courses in cell biology, the economics of health care, global indigenous histories, pharmacology, children’s literature, world religions, academic writing fundamentals and more. queensu.ca RYERSON UNIVERSITY (Toronto) More than 90 certificate programs and 1,500 courses, seminars and workshops in film studies, big data, Chinese, disaster emergency management, interior design, theatre, business analysis, chemistry and more. ryerson.ca/continuing SENECA COLLEGE (Toronto) More than 30 online and correspondence programs in business marketing, early childhood education, intercultural relations, sustainable local food, adult education, fundraising management and others. senecac.on.ca SHERIDAN COLLEGE (Mississauga) More than 130 courses in fine arts, creative writing, Italian, community safety, personal fitness trainer, criminal psychology and behaviour and more. sheridancollege.ca ST. LAWRENCE COLLEGE (Kingston/ Cornwall) Online certificate and diploma programs in emergency nursing, early childhood education, police foundations, occupational literary writing, French, website design, criminal psychology and behaviour and more. stlawrencecollege. ca UNIVERSITY OF GUELPH (Guelph) More than 90 online courses including food

Audio Engineering & Music Production

microbiology, landscape design, equine business management, history of jazz, Canadian government and politics, introduction to computing, ornamental plant protection, Scottish literary cultures and more. uoguelph.ca UNIVERSITY OF TORONTO (Toronto) More than 130 courses in green buildings, business strategy, poetry and songwriting, Portuguese, philosophy, presentation skills, mobile business technology, non-fiction writing and beyond. learn. utoronto.ca UNIVERSITY OF WESTERN ONTARIO (London) Online courses in 10 areas including business writing, grief and bereavement studies, business French, human resources, marketing and brand management and more. uwo.ca/cstudies UNIVERSITY OF WINDSOR (Windsor) More than 35 online education courses in dramatic arts, kindergarten, special education, social sciences, geography, music, English as a second language and more. uwindsor.ca WILFRID LAURIER UNIVERSITY (Waterloo) More than 70 online courses in business law, international finance, women’s studies, children and music, biopsychology, cartoons and comics, Gandhi and beyond. wlu.ca YORK UNIVERSITY (Toronto) More than 40 courses in dispute resolution, refugee and forced migration issues, event planning and management, diversity and human rights and more. yorku.ca

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