Order Insight

Prevent chargebacks before they happen

Avoid unnecessary fines and refunds

Improve customer satisfaction

Protect your reputation

Near real-time communication

Zero integration

Order Insight®

PREVENT CHARGEBACKS BEFORE THEY HAPPEN

Chargeback requests are at an all-time high, costing the economy billions of dollars a year. In response to this, Nuvei has integrated an extra layer of protection into its already-extensive suite of risk and fraud management services, one that can cut your Visa chargebacks in half. All you need to do is activate it.

Order Insight, by Verifi, gives you the power to intercept the chargeback process before it begins. When a customer turns to their issuer with a dispute, we will turn to you for additional information before beginning the chargeback process.

Activate this feature to avoid fines, save money, and avoid damage to your reputation.

• Take a stand against friendly fraud - when customers dispute a transaction that they can’t remember making, step in and communicate with them.

• Reduce costs - avoid operational costs and refunds, especially important if your goods are high-value or in a high-profile industry.

• Increase revenue - build client relationships instead of losing money.

• Avoid high-risk monitoring programs - excessive chargebacks can get your business flagged as high risk, which means hefty fines and worse.

• Acquirer agnostic - the service covers all Visa transactions made by your customers - even if you used another acquirer for those transactions.

• Zero integration - if you process transactions with Nuvei, you already have access to Order Insight. Contact us today to get started. nuvei.com

The impact of chargebacks

Merchants know the damage that chargebacks can cause to their business - each successful dispute costs approximately $2.40 for every dollar earned.

Worldwide, the scale of the problem is huge; according to Sift’s Q4 2021 Digital Trust & Safety publication, friendly fraud has become the most common cause of chargebacks.

Issuers often won’t ask questions about smaller chargebacks because it’s cheaper to just push them through, and yet 49% of cases are legitimate queries and complaints. Or in other words, completely avoidable! That’s why it’s up to businesses to protect themselves.

Effective protection with no extra integration

Order Insight by Verifi is already integrated into the Nuvei payment platform. This service can deflect up to half of all Visa chargebacks.

HOW DOES ORDER INSIGHT WORK?

Turn chargebacks into a positive experience

If a customer doesn’t recognize a Visa transaction on their bank statement, it is likely they’ll raise a dispute with their issuer. With Order Insight, you’ll be able to remind them of their purchase and remedy the situation if something is wrong.

You can also upload additional transaction data to the Control Panel, further decreasing the chances of a fraudulent chargeback succeeding, and further protecting your reputation.

Nuvei is designed to accelerate your business. Our futureproof technology allows companies to accept cutting-edge payment options, optimize new revenue streams, and get the most out of their stack—all on one platform.

Learn more at nuvei.com