Technology and Disruption in the Insurance Sector

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Technology and Disruption in the Insurance Sector


Customer engagement Digital processes and operations

Trends transforming the insurance industry

Digital data management


Technological Trends Disrupting the Insurance Sector Infrastructure and productivity

Distributed ledger technology

Infrastructure and productivity

Machine learning

Data analytics

Virtual reality

IoT


Traditional Insurance

VS

Insurtech

Customer waits on hold to file a claim

Customer writes a lengthy account of the incident

Instant report collection via chatbot or mobile

Bot or app collects relevant details with a Q&A

Customer contacts the insurance agent for updates

Payments triggered manually, cheque issued

Updates will appear instantly on the mobile app

Payments triggered automatically, made directly to bank


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