/Business%20Manager%20May%2007%20-%20JD

JOB DESCRIPTION JOB TITLE Business Manager DEPARTMENT EI&S – Business Relations REPORTS TO Head Of Investment Services POST HOLDER Vacant GRADE C Lower Role Profile 3 (P&D Job Family) JOB PURPOSE • To provide a professional investment, marketing and project management service that will ultimately attract new jobs and capital expenditure to the North West.

ORGANISATION CHART Head of Investment Services

PA (acting team coordinator)

Investment Manager

Business Manager

Business Manager

Business Manager

Senior Contact Manager

China Business Development Manager

Contact Manager

Research Executive

Property/Contact Manager

Research Executive

Contact Manager

Research Executive

Country Manager

DIMENSIONS • The Business Manager will work on and manage a range of diverse projects and will work very closely with the Business Development Managers.

•

Working within a team environment, to manage a portfolio of investment projects – including both enquiry handling and client servicing. These are undertaken against a very competitive environment both within the UK and internationally.

•

An awareness and sensitivity to political/cultural issues when dealing with investment projects is required.

PRINCIPAL ACCOUNTABILITIES • Secure investment projects in to the region against delegated targets for individuals/the team, according to the RES •

Develop and maintain a credible knowledge of key business drivers, the region and inward investment processes (e.g. SFI) to be able to provide a professional service to clients.

•

Evaluate projects and to account to regional/national partners to justify NWDA’s performance on specific projects.

•

Build, liaise and manage a regional team of external public and private sector organisations, procuring their inputs to secure investment projects for the North

West. Appraise the viability of potential projects and provide detailed reports of proposals.

•

Establish the confidence of business decision makers and influence their decision making by selling the business case for investing in the North West.

•

Develop creative solutions for identifying/fulfilling the needs of investors through the application of lateral problem solving skills. Make recommendations of these solutions to potential investors.

•

Develop a good working knowledge of key business sectors, both regionally and globally, thus ensuring a professional and tailored service for clients

PLANNING AND ORGANISING • No direct staff responsibilities although there is a requirement to call upon the resources of the NWDA and external partners, involving a high degree of delegation, planning and coordination of tactics and tasks (both internal and external).

• The jobholder may lead informal project teams – for example, managing and developing client visits, working closely with sub regional partners, cluster organisations, overseas offices, UKT&I and companies in the region.

DECISION MAKING • •

Support Investment Manager, Business Development Manager, Sector Leader and Investment Services Team in the identification of suitable value propositions for investors utilising business knowledge.

Acquires intelligent information gathered from investing businesses to appropriate bodies eg Regional Cluster Organisation to feedback and inform decision and policy making.

INTERNAL AND EXTERNAL RELATIONSHIPS • The job holder must be able to develop and manage effective and credible relationships with a wide range of contacts these will include senior staff of potential investors (CEO and Director level), to marketing consultants and North West businesses.

•

A demonstrable commitment to teamwork is essential as the jobholder will achieve success through working with and via colleagues and with the Agency’s sub regional partners.

KNOWLEDGE, SKILLS AND EXPERIENCE NEEDED •

Ideally educated to degree level and with some experience in a client facing business role.

•

Effective presentation skills, both written and oral.

•

Good IT skills – familiar with Microsoft Windows packages (Word, PowerPoint, Excel, etc)

•

A keen desire to develop.

•

A team player

SPECIAL FEATURES WHERE DOES THIS ROLE NEED TO BE BASED Warrington COMPETENCY PROFILE

Building and Managing Relations B Actively develops relationships o o o o o

Opens discussions with others about the quality of working relationships in addition to task focus Has a strong, purposeful wide network of contacts Takes steps to manage how others view them Makes time to meet people and develop mutual understanding Takes part in professional association or other similar social and networking events

Concern for Quality C Monitors quality of work o o o o

Systematically monitors own or others’ work to ensure high standards of professionalism.

Provides feedback and advice to others so that they can improve the quality of their work.

Checks to ensure adherence to policies, procedures, standards and regulations.

Promotes the importance of quality across the team/business area.

Planning and Organising C Anticipates the future o o o

Works alongside others to plan, re-plan and re-consider when necessary.

Ensures that the right project management systems and processes are in place.

Develops contingencies to cope with the unforeseen.

Self Awareness C Actively developing, focussed by assessment o o o o

Seeks opportunities to be formally assessed/tested Takes time to reflect on performance with peers, manager or mentor Has a long term development plan based on assessed strengths and weaknesses Uses feedback to enhance self awareness

Teamwork B Proactively engages others o o o o o

Identifies and responds when colleagues need support.

Seeks help outside the immediate team when appropriate.

Solicits help from colleagues e.g. an “expert� on a particular type of issue.

Shares information, skills and ideas with others.

Thinks of team performance in addition to the achievement of personal accountabilities

SELECTION AND ASSESSMENT Minimum process: Panel Interview  Competency Assessment 

JOBHOLDER SIGNATURE: IMMEDIATE SUPERVISOR/ MANAGER SIGNATURE: DATE:

Additional relevant process: Presentation  Written report  Group Exercise  In-tray exercise  Case Study 

•