Transitioning to New Landonline – Survey

TRANSITIONING TO NEW LANDONLINE – SURVEY Supporting firms to take the approach that’s right for them

Nick Stillwell, Lead Consultant Surveyor, Toitū Te Whenua Land Information New Zealand

While I was engaging with surveyors back in 2018, a clear theme emerged around transition. Memories of a hard transition to Landonline when it was first launched in 2000 led to calls for the transition to New Landonline needing to be easier and less disruptive to businesses.

It’s now 2022 and we’re rolling out the first phases of the New Landonline – Survey application.

To make sure we get it right for our customers, we’ve taken the following steps to ensure the transition is as seamless as possible. Ÿ A phased rollout will initially enable surveyors to move backwards and forwards between New Landonline – Survey and Legacy Landonline, as the two systems are integrated. In other words, you can work on the same transaction in both systems. Ÿ Firms decide how and when they start using the new application to ensure the transition approach works for them. Ÿ An improved user experience means customers who use Legacy

Landonline can learn how to use the new application by watching a 5-minute video.

Ÿ Improved support means you can take a self-service approach to working through issues – online support will be just one click away.

In this article, I’ll focus on the first two points: phased rollout and transitioning at your pace.

Phases for rolling out New Landonline – Survey

Phase 1: Pilot

Survey firms self-nominate if they want to use the new application in

(continued page 48)