Masterlink messageboard

FACE-TO-FACE COURSES AND LIVE WEBINARS IN THE NEW MASTERLINK TRAINING PROGRAMME ARE FREE TO MASTERLINK APPRENTICES—FIND OUT WHAT’S AVAILABLE HERE.

Essential Skills Seminars underway

Masterlink’s Essential Skills Seminar has kicked off, with the first cohort of superstar apprentices attending the two-part series in Auckland in May and June. The training is valued at $2,100 per person but Masterlink is providing it free of charge to our apprentices! The Essential Skills course covers customer service, communication, time management and more. We have partnered with Dale Carnegie to deliver this internationally recognised Customer Service Excellence Programme.

This is just a small part of the professional development offering available exclusively to Masterlink apprentices, free of charge.

To find out more about the free face-to-face courses and online webinars for Masterlink apprentices, visit www.masterlink.co.nz/training or contact our training team: training@masterlink.co.nz

LIVE WEBINARS

For full details and to book, go to www.masterlink.co.nz/training

Managing Customer Expectations

3 HOURS Examine ways you can set, monitor and influence customer expectations—and then knock those expectations out of the park! 14 July, 2-5pm Time Management

1 HOUR Get practical techniques to help you focus on results, establish productive habits and concentrate on your priorities. 27 July, 4-5pm 18 August, 4-5pm Managing Workplace Stress

3 HOURS Explore ways to handle stress more effectively, convert negative reactions into positive outlooks and focus your energies to be more productive. 3 August, 2-5pm Dealing with Complaints

3 HOURS Examine the root causes of common customer complaints to help you find ways of reducing or eliminating them. Learn strategies to resolve customer complaints and turn a complaint into an opportunity to create a loyal customer. 1 September, 2-5pm Outstanding Customer Service

1 HOUR In this interactive session, you’ll be given a simple yet effective 8-step process for resolving complaints plus guidelines for dealing with challenging customers. Learn the 5 approaches to engage customers, build loyalty and gain customer referrals. 5 October, 4-5pm Communicating Effectively

2 HOURS Become a more effective communicator by learning how to build rapport and positive relationships, become a better listener, honour diversity in the workplace and adapt your message for the audience. 4 November, 4-5pm

Masterlink milestones

WELCOME

A warm welcome to new Masterlink apprentices: ■ Marcelle Petera – Rogers & Rogers, Kaitaia ■ Jamie Melvin – Laser Plumbing Te Atatu, Auckland ■ Cody Nehme – Hi Spec Plumbing & Gas, Auckland ■ Nicholas Rice – Venture Commercial Plumbing, Auckland ■ Hugh Willis – Tebbutt Plumbing, Auckland ■ James Parry – iPlumber, Hamilton ■ Christopher Linehan – CF Reese Plumbing, Hamilton ■ Alexandra Sowerby – Phoenix Plumbing, Hamilton ■ Paramvir Singh – Laser Plumbing Te Puke ■ Sheldon Suyker – Atkinson & Donaldson, Rotorua ■ Emma Fane de Salis – McBeth Plumbing & Gas, Taupo ■ Samantha Tuson – Climate & Plumbing, New Plymouth ■ Todd Cate – MT Carroll, Napier ■ Jake Beckett – Air Conditioning & Plumbing, Palmerston North ■ Fraser Gouedard – Discount Drainage, Fernside ■ Taumaloto Tiatia – DBC Building Services, Christchurch ■ Daniel Mackay – Williamson Drainage Contractors, Christchurch ■ Cody Dacre – Moods Plumbing, Christchurch ■ Sean Thompson – Matt The Plumber, Methven ■ Josh Coleman (Drainlaying) – Paul Tha Plumber, Franz Josef ■ Mark Goodwin – Alba Plumbing Gas and Heating, Wanaka ■ Ben Price – Drain Pro, Cromwell ■ Brendan Mosdell – Mike Lindsay Plumbing, Arrowtown ■ Lindsay Aitchison – Arrowtown Plumbing, Queenstown ■ Ethan Fricker – Impact Roofing & Plumbing, Dunedin ■ Georgia Simeon – Karl Boniface Plumbing, Invercargill

QUALIFIED!

Congratulations to all newly qualified Masterlink apprentices and a big thanks to their host businesses!

PLUMBING & GASFITTING

■ Shem Brown ■ Louis Rogers ■ Samuel Jenkin ■ Hannah Cunningham

PLUMBING

■ Jared Zambucka ■ Phillip Penno GASFITTING

■ Ben Ryan

Alan Wharton with Andy Langford of Flints Plumbing & Drainage in Queenstown. Darren Mills of Graham Bond Ltd.

Tyler Richardson with Vic Nicholson of Vic Nicholson Plumbers. Cameron Isaacs and Mark Howie of Adams Plumbing.

Sam Jenkin with Stu McIvor and Stu’s daughter Ashley Carter of McIvor Plumbers and Gasfitters Wanaka.

GET IN TOUCH

Need an apprentice in your business? Masterlink Regional Managers are here to help.

Colin Kilpatrick Auckland 021 773 296

Russell Walsh Central North Island 027 600 9929

Bob McCoy Lower North Island 027 479 0075

Sam Timlin Upper South Island 021 433 615 Brendan Parker Lower South Island 021 644 560

APPRENTICE ROLES AND RESPONSIBILITIES

Face-to-face course

Popular presenter Lynn Harris will be delivering this course at seven locations nationwide until October—all 4-6pm and FREE to Masterlink apprentices ($265 ex GST member price). 6 & 7 July – Auckland 9 August Hamilton 10 August – Rotorua 8 September – Christchurch 12 October – Queenstown 13 October – Dunedin 14 October – Invercargill Register at www.masterplumbers.org.nz/training

Team Masterlink

Get to know the team that makes Masterlink tick!

Kate Williams

HR ADVISOR

When people get in touch with Masterlink wanting to become an apprentice, it’s likely to be Kate Williams who does their phone screening. Based in Christchurch, Kate works closely alongside HR Manager Lisa Duston. Her other roles include writing candidate profiles so host companies can get to know who’s out there looking for an apprenticeship, as well as assisting with HR issues and working on Masterlink policies or guidelines.

Kate has worked in the construction industry for a number of years, having previously held roles at Fletcher EQR and Crane Distribution.

Outside of work, she loves CrossFit—“it keeps me sane!”—and spending holiday time camping in Golden Bay with her husband Jared and two kids Hugo and Scarlett.

NEXT GENERATION HEALTHCARE TECHNOLOGY

MANAGE RISK OF INFECTION FROM DRAINAGE WITH Grateseal®

It is more important than ever that we take measures to protect ourselves from the risk of infection and superbugs. Waterware has two types of Grateseal’s available, one is for basins and the other for fl oor wastes.

Installing an antimicrobial Grateseal® will prevent harmful bacteria and odours from escaping drainage traps into hygienic bathroom environments. The Grateseal® rubber contains antimicrobial additives, preventing bacteria growth, mould, and is self cleaning.

• Grateseal® is one piece and self cleaning • No ridges to obstruct fl ow or collect waste • Air tight seal to prevent odour escaping waste pipes • No fi xing required as seal is secured through • Installation is easy and speedy • Anti bacterial rubber is durable and maintenance free • Suitable for 32-100mm drain sizes

RADIATOR SOLUTIONS

For further information, please feel free to call us on 0800 WATERWARE or email us at info@waterware.co.nz and we would be happy to discuss your requirements.