Master Plumbers
MASTERLINK
FACE-TO-FACE COURSES AND LIVE WEBINARS IN THE NEW MASTERLINK TRAINING PROGRAMME ARE FREE TO MASTERLINK APPRENTICES—FIND OUT WHAT’S AVAILABLE HERE.
Essential Skills Seminars underway Masterlink’s Essential Skills Seminar has kicked off, with the first cohort of superstar apprentices attending the two-part series in Auckland in May and June. The training is valued at $2,100 per person but Masterlink is providing it free of charge to our apprentices! The Essential Skills course covers customer service, communication, time management and more. We have partnered with Dale Carnegie to deliver this internationally recognised Customer Service Excellence Programme. This is just a small part of the professional development offering available exclusively to Masterlink apprentices, free of charge.
To find out more about the free face-to-face courses and online webinars for Masterlink apprentices, visit www.masterlink.co.nz/training or contact our training team: training@masterlink.co.nz
LIVE WEBINARS
For full details and to book, go to www.masterlink.co.nz/training
Managing Customer Expectations 3 HOURS Examine ways you can set, monitor and influence customer expectations—and then knock those expectations out of the park! 14 July, 2-5pm
Time Management 1 HOUR Get practical techniques to help you focus on results, establish productive habits and concentrate on your priorities. 27 July, 4-5pm 18 August, 4-5pm
Managing Workplace Stress 3 HOURS Explore ways to handle stress more effectively, convert negative reactions into positive outlooks and focus your energies to be more productive. 3 August, 2-5pm
Dealing with Complaints 3 HOURS Examine the root causes of common customer
complaints to help you find ways of reducing or eliminating them. Learn strategies to resolve customer complaints and turn a complaint into an opportunity to create a loyal customer. 1 September, 2-5pm
Outstanding Customer Service 1 HOUR In this interactive session, you’ll be given a simple yet effective 8-step process for resolving complaints plus guidelines for dealing with challenging customers. Learn the 5 approaches to engage customers, build loyalty and gain customer referrals. 5 October, 4-5pm
Communicating Effectively 2 HOURS Become a more effective communicator by learning how to build rapport and positive relationships, become a better listener, honour diversity in the workplace and adapt your message for the audience. 4 November, 4-5pm
nzplumber
61
