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NZ Plumber is the official magazine of Master Plumbers, Gasfitters & Drainlayers NZ Inc. Contact details for the Master Plumbers board, staff, branches and associations are available at www.masterplumbers.org.nz
“The bitterness of poor quality remains long after the sweetness of low price is forgotten.”
I saw this sign on a shop front recently and it really resonated. The saying is often attributed to Benjamin Franklin, but no matter who said it, they couldn’t have put it better.
Unless you count “Buy cheap, buy twice”, which is another personal favourite. There’s been the odd occasion when I’ve ignored all this good advice. I once came home with a cheap kitchen stool that looked great but fell to bits the minute it was assembled, and on another shopping trip returned with a set of bathroom scales that never worked.
At least I had a receipt in the bag and an actual shop to return them to rather than having to deal with a faceless online store.
The sheer waste of it really bugged me, but no real harm was done.
For plumbing businesses, there’s so much more at stake when making product choices.
The quality and durability of the installed product is just as crucial to your reputation as your workmanship. A poor product that fails can be disastrous, if not dangerous, for the homeowner – and the plumber is liable.
Which is why the New Zealand plumbing industry can count itself lucky to have the pick of so many reputable, reliable and innovative plumbing product manufacturers and suppliers on our shores.
NZ Plumber has been running a ‘factory tour’ series for several editions now, and it just keeps giving. Check out page 44 for a tour of Hydroflow’s manufacturing and distribution facility, providing New Zealand’s plumbers with water control, quality and conservation products.
Aside from the reassurance of knowing these homegrown products are warrantied and fit for NZ conditions, there’s also the knowledge advantage of in-house training or someone on the end of the phone to call with technical queries.
At NZ Plumber, we often rely on this specialist know-how for our regular technical themes. This edition is no exception, with Aqualine and Apex Valves contributing articles to our Pipes and Fittings topic. Turn to page 48 to get started.
Tackling the polystyrene problem Waste minimisation and recycling options
on empty? How to reduce stress and avoid burnout
that’s a great idea! Capturing business ideas as they come to you
Tribunal
it’s a good alternative
magazine is subject to NZ Media Council procedures. A complaint must first be directed in writing, within one month of publication, to the editor’s email address. If not satisfied with the response, the complaint may be referred to the Media Council PO Box 10-879, The Terrace, Wellington 6143; info@mediacouncil.org.nz. Or use the online complaint form at www.mediacouncil.org.nz
Please include copies of the article and all correspondence with the publication.
Targeting your ideal customer Advice on maximising your marketing spend
Advantages of an advisor Why this plumbing firm decided on business support
Outward Bound experience
awesome group” Catching up with two Apprentice Reference Group members
the customer happy Dylan Roy’s awardwinning start to his plumbing career
minutes with... Sarah Jamieson, plumbing business owner and Big Swim participant
Dodgy plumbing House of horrors
ON THE COVER
Graeme Millar has run Otautau-based Millar’s Plumbing and Drainlaying with his wife Deb for the past 40 years. The business has been a member of Master Plumbers for most of that time and Graeme has been heavily involved with the Southland Master Plumbers Association over the years, including three stints as president. He was recently awarded Association Life Membership for his outstanding commitment and service. NZ Plumber talks to Graeme about his career and why he thinks all plumbing businesses benefit from participating in their local communities. Find out more on page 30.
Cover photograph: Black Feather Studio
CEO’S REPORT
Most of the past month has been focused on the Master Plumbers submission on the government’s review of vocational education and training (VET). This has included many meetings with ministers, government officials and other like organisations.
We are happy with where our submission has landed. What will be crucial is how the government listens and takes notice of construction industry feedback.
It is absolutely critical for the plumbing, gasfitting and drainlaying industry that the shortcomings of the training regime are addressed. The future relies on incremental improvements to ensure we can attract apprentices and compete with other sectors. Having a PGD apprentice system where 700 apprentices won’t complete their qualifications within five years is quite simply ridiculous.
Key points in the Master Plumbers submission are that the industry should: Give advice on what training programmes to fund Decide on and have criteria for training facilities and locations
Have strategic oversight of training outcomes
Expect outcomes that mean all PGD apprentices complete within appropriate timeframes.
We are looking forward to more engagement as we work through towards the final government announcements for the redesigned VET system. What I would say, however, is that whatever system we
end up with, we are likely to have years of further disruption while it is embedded.
Master Plumbers is also engaging with the Plumbers, Gasfitters and Drainlayers Board (PGDB) on options for continuous professional development. We believe CPD can be significantly improved by recognising some of the quality training that already happens in the industry
“The future relies on incremental improvements to ensure we can attract apprentices and compete with other sectors.”
through suppliers and associations. This could be a model that better reflects plumbing, gasfitting and drainlaying than more generic topics.
We have presented the PGDB with some options for discussion and we are looking at ways we can collaborate to ensure the CPD programme is modern, resilient and helping tradespeople grow their knowledge.
I have enjoyed getting back to the Master Plumbers regions again and seeing our branches really stepping up with their member engagement. I am particularly proud of our two new Association Life Members – Graeme Millar from Southland and Blair McNab from Otago.
It was also fantastic to have such good attendance from around the regions at the latest Master Plumbers Leadership Forum. We received some very positive feedback on the event, particularly guest speaker Luke Kemeys, whose presentation took a great approach to financial resilience and ensuring businesses have diverse workstreams.
There’s no getting round the fact that the country has been experiencing reduced workflow over the last few months as we move beyond the construction boom of the last eight years.
Although businesses have challenges to work through, there is light at the end of the tunnel as interest rates start to ease back. Government spending will also resume once its internal reviews have been completed, with significant infrastructure, education, health and social housing work to be restarted.
In the meantime, our industry must ensure the workforce remains at full capacity for future growth. It is concerning to see so many people in the construction sector leaving the country, alongside a significant reduction in new apprentice sign-ups.
Unless we keep our apprentice numbers at a reasonable level, I believe we are likely to face another workforce shortage in 2025-6, exacerbated by the ageing construction workforce. Please remember that apprentices are the future of our sector, and we need to have a continued pipeline of sign-ups to meet our needs ahead.
Greg Wallace, CEO Master Plumbers, Gasfitters & Drainlayers NZ
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INDUSTRY
INFRASTRUCTURE: 30-YEAR VIEW
Creating a long-term pipeline of priority infrastructure work is the aim of the Government’s National Infrastructure Plan.
The private sector, NGOs, local government and communities will all be able to submit proposals for infrastructure priorities under the government’s National Infrastructure Plan.
The plan will take the lead from a successful Australian initiative by creating a new Infrastructure Priorities Programme (IPP). This will provide an independent review of proposed projects and initiatives, helping
gain bipartisan consensus on the long-term pipeline of priority work. The first round of priority proposals will be published next April, with a second round in June.
The Infrastructure Commission is behind the development of the National Infrastructure Plan, which will include a long-term needs and affordability assessment over the next five to 30 years, and a national view of the project pipeline over the next 10 years.
The National Infrastructure Plan will provide a 30-year plan of priority projects.
THIS EDITION’S INDUSTRY UPDATES INCLUDE NEW GOVERNMENT INITIATIVES
FOR WATER – PLUS A REMINDER ABOUT THE UPDATES TO BUILDING CODE CLAUSES E1, G12 AND G13.
LOCAL WATER DONE WELL TO BRING A NEW APPROACH TO WATER SERVICE MANAGEMENT
The Government is implementing Local Water Done Well in three stages, each with its own piece of legislation.
1. February 2024: The first piece of legislation was passed to repeal three recent pieces of water services legislation and to reinstate previous water service legislation. This restored the ownership and control of water services to councils, along with responsibility for service delivery.
2. September 2024: The second piece of legislation was enacted, laying the foundation for a new approach. A key requirement is for councils to develop Water Services Delivery Plans by 3 September 2025. These plans must outline future delivery arrangements and baseline information on their water services operations and finances.
3. December 2024: The Government will introduce a third Local Water Done Well bill to establish the ‘enduring settings’ for the
new water services system. This includes new service delivery models for councils to choose from; a new economic regulation regime and minimum requirements for local government water services providers; and changes to the drinking water regulatory regime, wastewater environmental performance standards and urban stormwater management.
FINES FOR UNAUTHORISED WORK AND FALSE ADVERTISING
Five people around New Zealand have recently been sentenced for unauthorised work – two of them also falsely advertising themselves as plumbers.
Penalties have ranged from $3,000 to $11,270, with the highest going to a man who enquired with the Plumbers, Gasfitters and Drainlayers Board (PGDB) about the requirements for becoming a plumber in New Zealand, as he worked as a plumber in the country he previously resided. The Board told him that his overseas qualification would need to be assessed and he would need to pass an exam to become registered plumber. He never went through with either of those instructions.
He started a business in Tūrangi and advertised widely on community Facebook pages before being ordered by the PGDB to take the advertising down. A homeowner who had seen the ads, called him in to replace a leaking HWC. The same night, the HWC began leaking from three joints, the wetback and solar heating unit didn’t work and there was a banging noise from the installation. He returned to remediate
work, but the issues were not resolved. The judge at sentencing found the man’s ongoing representations – particularly after he had been contacted by the PGDB – and the nature of what he represented, elevated the seriousness of the offending.
In a second case of false representation, an unauthorised man advertised his services on Facebook Marketplace and carried out renovation work for a homeowner that was found by the PGDB to have 15 compliance issues.
PGDB chief executive Aleyna Hall says the five sentencings are a firm reminder to those working unlawfully in the industry.
“The Board targets unauthorised people that are working without the necessary skills to do the work, which could cause serious harm in our communities and they’re fleecing people with substandard work.”
More details about each case are available at www.pgdb.co.nz
To make a complaint about unauthorised work, email complaints@pgdb.co.nz or complete the complaints form at www.pgdb.co.nz
TRANSITION PERIOD ENDS FOR BUILDING CODE UPDATES
From 1 November 2024, plumbers and drainlayers must ensure they use the latest versions of the Acceptable Solutions and Verification Methods for complying with Building Code clause E1 Surface Water, G12 Water Supplies, and G13 Foul Water.
E1 Surface Water – 1st Edition, Amendment 12
G12 Water Supplies – 3rd Edition, Amendment 13
G13 Foul Water – 2nd Edition, Amendment 10
In 2023, MBIE published changes to the Building Code documents that support plumbing and drainage work. These changes had a 12-month transition period, ending on 1 November 2024 – the exception being the new maximum lead content and dezincification resistant plumbing product provisions, which have an extended transition period ending on 1 May 2026.
Importantly, these updated Building Code documents cite the 2021 editions of the AS/NZS 3500 plumbing and drainage standards as a means of complying with the Building Code.
Other key changes include:
The maximum delivery temperature of hot water to new plumbing fixtures used for personal hygiene reduces from 55°C to 50°C in most buildings. This change applies to sanitary fixtures used for personal hygiene, such as hand basins, baths and showers. This does not apply to kitchen sinks or laundries and does not change the minimum hot water cylinder storage temperature of 60°C to limit the risk of legionella bacteria growth.
Changes to improve clarity around when backflow prevention is required, what type of devices are suitable and how they should be installed and tested.
More ways for building water supply systems to comply with the Building Code, including the introduction of expansion vessels as an alternative to cold water expansion valves in storage water heating systems.
The latest versions of the Acceptable Solutions and Verification Methods can be downloaded at www.building.govt.nz under Building Code compliance.
PEOPLE
WORKSAFE ASBESTOS GUIDANCE UPDATED
Knowing how to protect yourself and others is important if managing asbestos is part of your work. WorkSafe is updating its asbestos guidance to target specific audiences, including businesses, landlords, homeowners, surveyors, removalists and assessors.
The first set of guides is now available on the WorkSafe website and includes a guide for businesses that come across asbestos in the course of their work. A further guide for tradespeople is in development.
The current Approved Code of Practice (ACOP): Management and Removal of Asbestos remains in place until all asbestos guidance has been updated. In the meantime, refer to both the ACOP and updated guidance to ensure you’re applying best practice.
Download the updated guidance at www.worksafe.govt.nz/topic-and-industry/asbestos
Trades job management software provider Fergus has appointed Mark Bartels as its new chief executive officer, based in Sydney. Mark previously served as chief financial officer at Ignition, a client engagement and commerce platform, and was the first CFO at Invoice2go, acquired by Bill.com in 2021.
“I am excited to lead Fergus when the demand for quality and reliable tradies, such as those in plumbing and electrical, is skyrocketing globally,” he says.
“The company has a growing and loyal customer base, and I see tremendous potential for growth and innovation in this software vertical. I look forward to working with the talented team at Fergus to drive the company’s success and help our customers grow efficiently and manage their businesses.”
Fergus founder Dan Pollard, adds: “Mark Bartels is the perfect fit for Fergus, given his impressive background in scaling software companies and his deep understanding of the needs of small businesses. His strategic vision and handson leadership style make him uniquely qualified to lead Fergus through its next growth phase, enhancing its offerings and expanding its market presence.” Mark Bartels.
WorkSafe is rolling out updated asbestos guidance targeted at specific audiences, including businesses that come across asbestos in their work.
Asbestos in Aotearoa
GAS ACCIDENTS: ANNUAL
REPORT
Energy Safety WorkSafe has released its latest electricity and gas accidents annual report, giving information on accidents to the general public in 2023.
Natural gas
Three notifiable natural gas accidents were reported during 2023, two involving water heaters and one involving a gas installation. Both water heater accidents related to the carbon monoxide poisoning of a total of nine people.
Five non-notifiable natural gas accidents were reported in 2023, two involving a cooker. A water heater, heater and distribution system (mains, services and regulator stations) accounted for the other three.
Looking at trends over the longer term, in the 31-year period between 1993 and 2023, the number of non-notifiable natural gas accidents reported to Energy Safety has reduced over the last 18 years, with the last 15 years showing a very clear downward trend.
in three of the five fatal accidents during this time, with cookers and water heaters involved in the other two. The last fatal accident occurred in 2007.
Over the past five years, incorrect assembly, connection, installation or alteration has been the cause of 33% of the notifiable accidents, with procedure also at 33% and malfunction at 22%.
LPG
There were two notifiable accidents involving injury or significant property damage. This is significantly lower than the average annual notifiable accident number of 14.7 over the past 31 years. The accidents involved a cooker and a heater, which caused injury to two people.
There were no fatal LPG accidents in 2023. Over the past five years, the main cause of notifiable accidents has been incorrect assembly, connection, installation or alteration, at 34%, with incorrect operation at 14%, lack of maintenance at 15% and operating close to flammable materials at 7%.
Notifiable natural gas accidents by causal factor.
Notifiable LPG accidents by causal factor.
There have been 217 notifiable accidents in the same timeframe, 69 percent of them resulting in property damage with no casualties. Fixed space heaters were involved
Gas cookers were involved in two of the five non-notifiable natural gas accidents in 2023.
Optimum Plumbing, Gas & Heating supported the boating community by replacing a rusty 34-year-old hot water cylinder at the iconic Smokehouse Bay hut on Great Barrier Island. The Marine and RV team at Optimum transported the new Rheem HWC by dinghy before getting stuck in with their mission to install the new cylinder and pipework. Enjoy your hot showers and baths, boaties, they say!
Kevin True described himself as the ‘oldest plumber in town’ when he featured in NZ Plumber magazine in 2016, at the age of 75. So, we were delighted to read in Stuff in August that Kevin, who’s now 82, did all the plumbing on the new, architect-designed house in Feilding he shares with wife Julia. The couple have shifted from their 20-hectare lifestyle block and engaged architect Monika Puri to come up with a modern, future-proofed house where they can age in place. A licensed Certifying Plumber, Gasfitter and Drainlayer and a member of Master Plumbers, Kevin still does smaller plumbing jobs for the local community. True legend.
Plumbuilt in Auckland have just launched their 2025 Charity Calendar! Their mission is to raise $20,000 for I Am Hope by donating all proceeds from calendar sponsorship and sales to this New Zealand children’s mental health charity. Team members, including boss Mat Alexander, have braved public humiliation by bringing sass to the pages. Want a copy on your wall? Order your calendar for $27 at www.plumbuilt.co.nz/ product-page/2025-plumbuilt-charity-calendar
Ngaire Scott has retired after an incredible 50+ years as Office Manager at Hamilton Plumbing. In 2020, Ngaire received the Waikato Master Plumbers Industry Excellence Award for her dedication and commitment to the plumbing industry. Happy retirement Ngaire!
Ngaire (in blue patterned top) in a photo of the Hamilton Plumbing team taken earlier this year, shortly before her retirement.
TRAINING & EVENTS
Take your pick from a wide selection of industry training and events coming up in the final quarter of 2024 and beyond.
Assessment in the workplace will become the preferred approach under the new apprentice qualifications, giving more time for practical and theory learning on block course.
Several common questions were raised about the new PGD Level 4 apprentice programmes at the recent roadshow. Here, Waihanga Ara Rau provide the answers.
AUTHOR: WAIHANGA ARA RAU CONSTRUCTION & INFRASTRUCTURE WORKFORCE DEVELOPMENT COUNCIL
aihanga Ara Rau, training providers, Master Plumbers and the Plumbers, Gasfitters & Drainlayers Board have been on the road to promote the new PGD programmes, which will be available from January 2025. Read on for some answers to commonly asked questions at the roadshows.
WQ: When can I sign on an apprentice?
A: You should continue to sign up apprentices now – don’t wait until next year. Any new apprentices who sign up this year will be transitioned to the new programme in 2025. Your training provider will be able to assist in this.
Q: What is the ‘Level of Performance’ that will be included in the L4 programmes from 2025?
A: Level of performance means that an apprentice must be capable of consistently performing to the requirements. These include:
to current and relevant legislation, standards and codes (including safety) in an environmentally sustainable manner within an acceptable timeframe in the workplace in different and unfamiliar contexts.
Q: What is the difference between a verifier and an assessor?
A: A verifier will normally be a supervisor at the workplace, who is responsible for the job being undertaken and can observe the apprentice undertaking that job. They are responsible for verifying that the apprentice can meet the level of performance required. The verifier is not the assessor.
A verifier will:
hold a current tradesman or certifying practising licence in the trade they are verifying for plumbing or drainlaying tasks hold a current certifying gasfitter practising licence for the verification of gasfitting tasks observe the task being undertaken.
Photographs: Steve Meadows
An assessor is a person who may be from the same workplace, another workplace or be contracted to a training provider. The assessor will make the final assessment decision based on a collection of evidence, including the signed verification.
An assessor is a person who: is approved by the training provider to act as a registered assessor holds a current certifying practising
licence for the qualification/s they are assessing against is trained in standards-based assessment and understands competency-based assessment practice by gaining credit for unit standard 4098 - Use standards to assess candidate performance completes upskilling equal to that required for maintaining a current practising licence relevant to the
qualification/s they are assessing against, and which may count towards continuous professional development requirements of the Plumbers, Gasfitters & Drainlayers Board (PGDB).
Q: What does workplace assessment look like and how will it work?
A: Workplace assessment allows the apprentice to use the jobs they are undertaking in the workplace as evidence against their practical assessments instead of needing to go to a block course at a provider. Workplace assessment will be supported by naturally occurring evidence that the apprentice will collect from the workplace. Evidence may include things like photos, testing sheets, council inspection records, and videos.
Q: How will block course assessment work?
A: Where possible, work-based assessment is the preferred option. However, there may be times when an apprentice can’t do an assessment in the workplace.
It is intended that, where a practical assessment is being undertaken through a block course, the level of performance and competency will be equal to an assessment undertaken in the workplace.
For all assessments, it is important that the apprentice has had the opportunity to practise the skills being assessed before assessment is undertaken and to be deemed ready for assessment by the verifier or assessor.
Q: My apprentice doesn’t seem to have completed enough block courses for the current programmes. Who should I contact?
A: If you have concern around the number of block courses for your apprentice, please contact your training provider:
Te Pūkenga – blockcourses@earnlearntepukenga.ac.nz
ICE – office@icexl.co.nz
Q: How will specialisations be recognised on my practising licence?
A: The PGDB are investigating how this will work under the current legislation. Once this is known, they will communicate this to the industry.
Q: Will my apprentice still need to do the PGDB registration exams at the end of their apprenticeship?
A: Yes, they will. The PGDB exam is part of the apprenticeship. The qualification can’t be awarded without the apprentice passing the relevant PGDB registration exam.
New apprentices signing up in 2024 will be transitioned to the new programme in 2025.
$64,000 BE INTO
Winter power outage warnings and natural gas shortages are a sign of a country in the midst of an energy security crisis. NZ Plumber takes a look at moves underway to try and ensure a resilient future.
Genesis has announced a trial of 10,000 Kiwi householders to remotely control their hot water settings over the course of a year. The aim, says the power company, is to see if changing the time when their water is heated will reduce their power bills and relieve strain on the national grid at peak times.
The trial is a small signal of a much larger issue – how New Zealand is going to deal long-term with what Prime Minister Christopher Luxon is calling an energy security crisis.
Between 80% and 95% of New Zealand’s electricity is renewable, according to Genesis – but when demand outstrips supply, coal and gas must step in to fill the gap. This is just what happened in August, when Canadian-based methanol manufacturer Methanex announced it would temporarily stop production in New Zealand and sell its natural gas to Genesis and Contact.
It’s a solution, but only for the short term.
LNG and exploration
In late August, the government spelled out its plans to address energy security and affordability into the future, which include a commitment to reverse the ban on offshore oil and gas exploration by the end of 2024 and remove any regulatory red tape preventing the construction of facilities needed to import liquefied natural gas (LNG) as a stop gap.
University of Canterbury energy expert Dr Jannik Haas is of the opinion that these facilities should be designed to take us into the future. “Although LNG terminals are not automatically future proof, they can be designed to accommodate sustainable fuels. Given the uncertainty over which fuel will dominate in the future, terminals should be adaptable to alternative energy sources like e-ammonia and e-methanol.”
Call for bipartisan approach
New Zealand is in pressing need of a coherent and durable energy policy framework if the country is to achieve its aspirations over the coming decades, says GasNZ chief executive Jeffrey Clarke.
“The natural gas shortages and the broader energy supply rollercoaster we’ve been through this winter reflect failures in our country’s complex energy system and the policies that shape it,” said Clarke in September. “Achieving a framework that everyone feels is likely to survive a change of government is essential.”
This September, GasNZ and 11 other energy sector organisations wrote to the major political parties to advocate for a return to cross-party consensus on energy and resources.
Carbon capture, use and storage
The draft of New Zealand’s second Emissions Reduction Plan, released in July, recognises the critical role natural gas will play in the transition to net zero carbon by 2050. “Gas-fired generation keeps electricity affordable and secure, which in turn supports electrification,” it states. “Gas can also reduce our reliance on coal, which has twice the emissions impact of gas.”
The report also notes that the Government is working to improve gas security of supply and to enable opportunities to reduce emissions from producing and using gas. This work includes the enabling of renewable gas and of carbon capture, utilisation and storage (CCUS).
GasNZ has responded in support of the Government’s recent proposal to implement a CCUS regulatory regime in New Zealand and wants the new regime to be implemented quickly.
“Although CCUS has been used for decades to improve industrial processes, it can also be applied for the express purpose
of reducing greenhouse gas emissions by preventing CO2 from entering the atmosphere,” says Clarke. “Although it is being used this way overseas, until now, New Zealand has lacked laws to enable CCUS here.”
GasNZ is also planning a consumer campaign to highlight that there is no shortage of LPG, which is used by more than 300,000 homes and businesses. LPG is traded globally, with significant infrastructure in place for its import from other areas in the event of supply shortages. It can also be stored in large quantities for extended periods without significant degradation and transported via ship, pipeline and truck, allowing for rapid distribution in response to supply disruptions or natural disasters, such as Cyclone Gabrielle.
Gas roadmap development
With the Government’s decision to scrap the previous government’s Gas Transition Plan, GasNZ is taking it into its own hands to review the submissions received – published by MBIE nearly a year after the original consultation – so it can formulate a gas roadmap for the industry.
For the downstream gasfitting sector, Master Plumbers, Gasfitters and Drainlayers NZ wants to see a centre of excellence for training gasfitters in commercial gas and hydrogen firmly on the map, so the sector is ready to meet the needs of a net zero carbon future.
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In this opinion piece, Master Plumbers CEO Greg Wallace calls for a long-term, bipartisan energy security plan for New Zealand.
As New Zealand gets to grips with the current energy security crisis, I am staggered that our country narrowly avoided running out of electricity in the depths of winter.
The Labour government’s ban on oil and gas exploration was climate-action virtue signalling. It has resulted in record levels of poor quality coal being imported from countries with dubious labour practices to generate our electricity.
It has also placed the entire gas sector in a state of uncertainty. This has resulted in gasfitting apprentice numbers being a record low levels and has also meant we are falling behind other countries in renewable gas, particularly hydrogen.
While the current government has negotiated with Methanex to reduce its use of gas to produce methanol for export so we can use it for electricity, we are seeing this impacting other parts of our economy.
What New Zealanders need most is crossparty political agreement on a strategy that ensures our energy resources are not compromised – and it must include gas in the mix. A gas strategy is critical, as we have learnt the importance of having energy diversity for when the lakes are empty or the sun isn’t shining.
We know that gas is efficient, meets consumers’ needs and is a particularly ideal source of hot water and heating for areas of New Zealand that experience extreme low temperatures.
A stable and consistent gas supply will include importing LNG in the short term, reopening gas exploration off the Taranaki coast and further investigating renewable gas opportunities for biogas and hydrogen.
Although getting to 100% renewables seems a long way off, it is crucial we start investing now in the infrastructure and product technology that will give us the greatest opportunity.
It is a little known fact that some gas retailers are quietly placing restrictions on new gas connections in some areas of New Zealand.
Homeowners who have decided that gas is a great option for their new property can
find themselves at the end of a nine-month build process only to be told they can’t get a gas connection.
New Zealand has a range of gasfitting businesses, from sole traders to larger commercial companies. They deserve better treatment from gas retailers, who have a corporate responsibility to communicate this information in a clear, concise and timely manner.
Realistically, gas is here to stay. It is an excellent natural resource and gives continuity and resilience to our energy supply. The only way for New Zealand to get beyond its energy security crisis is to have a long-term plan that recognises the advantages of gas.
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Plumbing businesses have a crucial need for access to reliable mobile and broadband services.
Master Plumbers has some excellent offers through its partnership with One New Zealand. One NZ (formerly Vodafone) places importance on understanding your business and providing a tailored solution to fit your needs.
In 2024, One NZ have been awarded New Zealand’s ‘Best in Test’ mobile network for the
third year in a row by independent benchmarking organisation umlaut, part of Accenture. Master Plumbers is confident that its partnership with One NZ will serve your business needs.
Discover the latest One NZ offers for Master Plumbers in the member log-in at www.masterplumbers.org.nz
with the One NZ team for mobile and broadband solution that best suits your business.
THIS EDITION’S NEWS FROM MASTER PLUMBERS INCLUDES A SUMMARY OF THE ORGANISATION’S VIEWS ON THE GOVERNMENT’S PROPOSED REDESIGN OF THE VOCATIONAL EDUCATION AND TRAINING SYSTEM.
Feedback on proposed redesign of vocational education and training
Master Plumbers has provided its views on the government’s plans for the future of apprentice training, having first surveyed its membership to glean their feedback and met with Tertiary Education and Skills Minister Penny Simmons to discuss its position.
The government has committed to dismantling Te Pūkenga – the centralised New Zealand Institute of Skills and Technology set up under Labour in 2020. In a recent public consultation, it set out its proposals for the redesign of vocational education and training.
Proposals include restoring regional decisionmaking by replacing Te Pūkenga with a network of regional institutes of technology (ITPs). Those that are financially sustainable would be given greater autonomy as standalone institutions from 1 January 2025 and would be reestablished as autonomous entities from 1 January 2026.
The remaining ITPs would be grouped into a federation, anchored by the Open Polytechnic of New Zealand, which would provide educational programmes, academic and back-office support.
Master Plumbers sees benefit in reconfiguring the ITP sector and believes quality is more important than quantity when it comes to the number of training providers around New Zealand.
Whilst theory training can be provided in smaller, more regional facilities, Master Plumbers wants to see centralised and highly specialised facilities for practical training to ensure PGD apprentices are exposed to this sector’s product innovation in a modern training environment.
The redesign also provides a good opportunity to establish a national centre of excellence for the gasfitting trade, similar to the new Hydrogen Centre of Excellence in Australia.
Master Plumbers wants moderation of providers to ensure training delivery is consistent and standardised across New Zealand.
Its greatest concern relates to the proposed disestablishment of the Workforce Development Councils (WDCs), which include Waihanga Ara Rau, the construction and infrastructure WDC – which would be replaced by Industry Training Boards (ITPs).
Master Plumbers surveyed members before providing feedback to the government on its plans for the future of the apprentice training system.
Creating a decentralised model for standardssetting and industry training by disestablishing WDCs would have a severe impact on the industry voice, says Master Plumbers. The proposed ITPs should have the ability to make recommendations to the Tertiary Education Commission (TEC), which is a function of the current WDCs and helps provide essential information from the ground up.
Master Plumbers also wants Strategic Reference Groups (SRGs) to be retained. These are currently part of the WDC model, ensuring smaller specialist trades don’t get lumped in with the larger construction and infrastructure players. SRGs provide an invaluable resource for each subgroup under the WDCs, allowing specific industries greater oversight to funding and qualification development. Without industry involvement and insight, funding distribution can become inefficient. The consultation closed on 12 September and the government is now considering the feedback received.
NEW TRAINING COURSES
A significant part of Master Plumbers’ role is to provide training for the industry. Continuous learning keeps member businesses knowledgeable and competitive, helping them stay up with industry trends, technologies and compliance. Three high-quality courses have been added to the Master Plumbers Training programme in recent months:
Advanced Plumbing: Sanitary Plumbing and Drainage and Compliance to AS/NZS 3500.2: 2021 – one day course for domestic plumbers ready for more commercial exposure and commercial plumbers wanting to elevate their expertise.
Backflow Prevention – one-day course for plumbers new to backflow prevention and installation or wanting a refresher.
Behind the Tools: Project Management – Third in the Behind the Tools series of online business training.
Find out more at www.masterplumbers.org.nz/events
SUPPORT FOR MEMBERS IMPACTED BY DU VAL COLLAPSE
The Du Val property development group was placed into statutory management in August – a rarely used remedy for complex collapses and insolvency situations, with liquidation a common outcome. Master Plumbers has offered confidential support to members who may be owed money by Du Val. Members have also been provided with information and advised extreme caution if they are considering working on partially completed projects for Du Val or any companies previously placed into receivership or liquidation. Difficulties can arise when completing Code of Compliance certificates, as business could potentially end up taking on liability for other subcontractors’ work. Members who do choose to work on these projects are advised to approach the previous subcontractors for more information.
NEW Gold Business Partner:
FORD
Ford is a family company – one that spans the globe and has shared ideals. They value service to each other and the world as much as to their customers. Generations have made their memories with Ford and included them in their hopes and dreams. After 117 years, Ford are used to adapting to and leading change. That’s why they’re evolving to focus on services, experiences and software as well as vehicles. Ford are pleased to let you all know that they are Master Plumbers, Gasfitters and Drainlayers’ new preferred vehicle partner. A partnership that offers
membership pricing you’ll be hard pressed to beat on Transit and other models from time to time.
So put your membership to work and visit any of the Ford dealerships across New Zealand.
Members of Master Plumbers will enjoy pricing you’ll be hard pressed to beat on the Ford Transit.
Course presenter Jon Lewis (right) is taking his backflow prevention trailer across NZ to give all participants hands-on learning. Jon is shown here with Masterlink Apprentice Training Manager Pete Shields.
THE NEW APEX LEAD-FREE
In December 2023, Apex began the introduction of a new TV20 Tempering Valve, which has a replaceable cartridge The cartridge design enables quick and easy field ser vicing as the valve body can remain mounted in the pipework. The new TV20 has the same performance as the existing design and will retrofit existing installations so pipework remains unchanged
Transition to the new valve began in December 2023 for individual units, and the TV20 will be supplied in LEAD-FREE COMBI PACKS available early 2024
For more details, visit wattsnz.co.nz
WELCOME TO NEW MEMBERS
It is always exciting to welcome businesses to the Master Plumbers’ community! We’re delighted to have the following new members on board around the regions:
Go Gas and Plumbing – Northland
Regal Plumbing Solutions – Northland
James Coshan Plumbing – Auckland
Awa Plumbing – Auckland
Western Bay Plumbing – Bay of Plenty/Coromandel
Owen Plumbing – Hawkes Bay
Clyne & Bennie Nelson/Tasman
Dynamic Drainage and Excavation – Canterbury
The Plumber – Canterbury
MPS Plumbing – Otago
Hydro Solutions Group – Queenstown Lakes
FLYING THE FLAG FOR MATES
The Master Plumbers and Masterlink teams dressed in red, black and white on 10 September to show their support for MATES in Construction’s Fly the Flag week.
As a proud supporter of MATES in Construction, Master Plumbers got right behind the MATES in Construction Fly the Flag campaign. The construction industry has one of the highest suicide rates among New Zealand industries, losing on average one person every five days to suicide. Fly the Flag week is a chance for the construction industry to raise awareness, support and celebrate its collective commitment to suicide prevention.
MATES in Construction delivers General Awareness Training to introduce workers to the nature of the problem of suicide, providing guidance on how they can assist.
FAMILIAR FACES AT YOUNG PLUMBER OF THE YEAR
It has been fantastic to see some of our younger member business owners flying high in Plumbing World’s 2024 Young Plumber of the Year competition. Among them were Northland regional finalists Blake Patrick of Limitless Plumbing & Gas in Whangarei, who placed first, and Valentino Eyer of North Flow in Kaitaia, who place third.
The competition is open to practising apprentice, tradesman and certifying plumbers, gasfitters and drainlayers up to the age of 31.
As NZ Plumber went to print, the regional finals had just wrapped up and it was amazing to see plumbers from 16 member businesses among the 24 finalists placing first, second or third in their regions.
MEMBERSHIP MILESTONES
Master Plumbers likes to celebrate milestones – and loyal membership always deserves a special mention! Congratulations to Chris Wilson of Chris Wilson Plumbing in Auckland for an awesome 40 years of business membership. Name sound familiar? Last edition, Chris talked about his love of classic cars, hot rods and early race cars!
Teams
from the Christchurch and Wellington Master Plumbers and Masterlink offices flying the flag for MATES in Construction in September!
Blake Patrick (right) of Master Plumbers member business Limitless Plumbing & Gas in Whangarei placed first in the Northland regional final and goes through to the National Final in October.
Master Plumbers BDM Haydon Mace visited Chris Wilson in August to present his 40-Year Membership Milestone Award.
ANOTHER SUCCESSFUL LEADERSHIP FORUM
“Sometimes time away allows you to miss the details you’re used to but also makes you realise you can’t get bogged down in them and you just need to know the score, not witness every move.” This is what Ngaire Mansfield of Straight Flush Plumbing had to say after attending the latest Master Plumbers Leadership Forum, held in Wellington in August.
This annual mid-year event reconnects the national team with branch and association executive teams from around the motu. It’s a chance to engage in person and share updates, issues and future plans.
WANT TO JOIN?
These executive teams are made up of hard-working volunteers, who support and grow the membership in their own time. Master Plumbers is extremely grateful for their hard work and commitment, and enjoyed the opportunity to meet with them in person and learn how it can continue to support them and, in turn, the entire membership.
The forum was a very positive two days of engaging speakers, workshops and networking, with an absorbing presentation on financial resilience from award-winning chartered accountant Luke Kemeys.
OBITUARY
It is with sadness that we report the passing of Southland Master Plumbers Association Life Member Bob Humphries on 4 September, at the age of 93. Master Plumbers Life Member Ray Galt spoke at the funeral, remembering Bob’s days as an executive committee member of the Southland Association.
Bob started his apprenticeship aged 15 in the mid1940s, going on to establish RA Humphries with his wife Kathleen in the 1970s.
“Kathleen ran the office in a most efficient manner, ensuring the prosperity of the business when others went by the wayside,” recalled Ray. “Bob more often than not wore a tie in the old-school plumber tradition and I can still see him in his Ford Escort station wagon driving around town to or from a job.
“Not one to shy away from unusual work, Bob completed the recladding of fuel lines on the Tiwai wharf. He also had a passion for apprentices, having trained a number who went on to start their own business.”
Master Plumbers is here to support all businesses in the plumbing, gasfitting and drainlaying industry. Members are Quality Assured and backed by the Master Plumbers Guarantee. We offer a wide range of business resources, health and safety, employment, legal and technical support, plus training and member discounts—and we advocate for our members as a collective industry voice. Get in touch today!
Contact 0800 502 102
membership@masterplumbers.org.nz
Or call Haydon Mace on 027 555 3391
Bob was among the instigators of the Southland Master Plumbers Group Apprenticeship Scheme, a forerunner of today’s national Masterlink scheme. He also served on both the Southland/Otago and National Apprenticeship Committees for Master Plumbers.
A few months before he died, Bob reluctantly turned down an invitation to a Southland Association celebratory dinner as he was in hospital being treated for asbestosis. “Please tell the plumbers to use masks if they are around asbestos,” he said.
As Ray noted, Bob always had those in the industry foremost in his thoughts.
Recently awarded Association Life Membership of Southland Master Plumbers, Graeme Millar looks back over his many years in business and serving on the Southland Association executive – and encourages younger members to get involved.
AUTHOR: BEVERLY SELLERS
PHOTOGRAPHY: BLACK FEATHER STUDIO
Graeme Millar and his wife Deb have just shifted to the seaside town of Riverton, fondly known as ‘the Riviera of the South’, half an hour’s drive from Invercargill. Don’t get any idea this means the couple are relaxing into retirement, though.
At 63, Graeme still works on the tools at Millar’s Plumbing & Drainlaying, the business he and Deb started together 40 years ago. Graeme handles the invoicing, with Deb doing the admin, while also working for an engineering firm in Winton.
The workshop and office are based in Otautau, a small rural town with a population of around 800 and Graeme’s home turf for the first 60 years of his life. Over this time, he has built up a significant regional clientele, providing predominantly maintenance services for homes, dairy and crop farms, and the nearby Nightcaps coal mine.
Not bad for a business that almost didn’t get off the ground.
Graeme started his apprenticeship with FR Insall & Son in Otautau, where his father worked and had also done his apprenticeship.
By 1984, Roy wanted out and offered the business to Graeme and his dad. “New Zealand was entering a huge downturn and if it had been six months later, we probably would never have gone ahead,” recalls Graeme.
Soon after making the purchase, Graeme’s father died and, at 27, Graeme found himself in charge, helped by his previous boss and an existing staff of three. “We were no computer experts then, so Deb and I would travel to Invercargill in the evenings to do the invoicing at Roy’s new business until we were confident to do it ourselves,” he says.
Graeme also found support in joining Master Plumbers and attending local meetings. “I enjoyed mixing with the older plumbers and always learnt something. I felt confident about asking questions –and received good advice back.”
Graeme Millar has run Millar’s Plumbing & Drainlaying in the small rural town of Otautau for 40 years.
In the 1990s, he joined the Southland Association executive committee, rising through the ranks over many years of dedicated service, including being president three times – a role he still holds today.
A Master Plumbers’ officer training course helped him learn the art of running meetings, as did being on the local rugby committee during his years as a player. “I’d advise anyone thinking of joining their local executive to give it a go,” he says. “You get to know people better and you play more of a part in any activities being organised.”
His dedication to his local Association recently earned Graeme Association Life Membership, which he says he never saw coming. “Deb knew and managed to keep me in the dark for six months – it floored me when it was presented.”
Daughter Caitlin, who’s 33 and runs an early childhood education centre in Christchurch, was also at the Association’s dinner event to see her dad receive his
award, having told him she was coming to Invercargill for a work meeting.
Their other daughter Kendall, 29, who lives in Cairns, where she also teaches in early childhood education, joined by video link.
As if this commitment to work and Master Plumbers weren’t enough, Graeme has also been heavily involved with his local Lions Club over the years, including a stint as chair. Somewhere in between, he and Deb looked after the 40-acre farm at their family home in Otautau, trying their hand at lambing, grazing dairy heifers and even raising ostriches.
“We had two breeding pairs and grazed four to six birds for other people,” recalls Graeme. “When the eggs hatched, I’d raise ostriches from a day old and we’d have up to 20 chicks running around. School parties would come to see them, and I’d always get a lot of questions to answer.”
These days, with the move to Riverton, they enjoy walks with their dog along the
“Don’t be frightened to stick your hand up, ask questions and get more involved. The more you put in, the more you get out.”
GRAEME MILLAR
beach, going fishing when time allows, and catching up with family. It’s ‘rewirement’ rather than retirement, though, with Graeme doing all the plumbing and gasfitting work on their home renovation.
Daily downtime is the journey home from the Otautau workshop, where he keeps as busy as ever in the team of three plumbers –two in their 60s – and one apprentice.
His advice to any younger people at the start of their business membership journey comes from the heart: “Don’t be frightened to stick your hand up, ask questions and get more involved. The more you put in, the more you get out.”
Graeme is the current president of the Southland Master Plumbers Association – a role he has held three times over the years.
Coverage like never before for New Zealand
Satellite to Mobile TXT launching soon. Voice and basic data to follow.
We’re taking coverage further than ever before, with one giant leap towards the most advanced and safest network in the country. Pairing SpaceX’s revolutionary satellite constellation with our award-winning mobile network means our place, our businesses and our playground, will be even safer.
One NZ and SpaceX partnership
One NZ has collaborated with SpaceX to leverage the world’s most advanced constellation of satellites. As the only operator with the ability to launch their own satellites into orbit, SpaceX has a unique advantage allowing them to continually deliver innovative new technology at speed.
Coverage and safety
Currently around 40% of New Zealand has no mobile coverage.
One NZ is about to change this making New Zealand safer.
One NZ Satellite to Mobile TXT launching soon. Voice and basic data to follow.
New generation satellites SpaceX’s constellation of Starlink satellites are Low Earth Orbit satellites and have larger antenna arrays to allow them to communicate.
Best Mobile Network
One NZ are proud to be awarded the best mobile network in Aotearoa in 2022, 2023 and again in 2024, independently tested by global leader in mobile benchmarking, umlaut, part of Accenture.
Marley, an iconic Kiwi brand in the plastics manufacturing industry, have been honoured with the 2023 Plastics Training Company of the Year award, reflecting their ongoing dedication to employee development. This prestigious award was presented at the recent Plastics NZ annual conference, highlighting Marley’s leadership in training and development.
In addition to this accolade, Marley’s process technician Aisea Havea was recognised as the runner-up for the Plastics Apprentice of the Year award, further underscoring the company’s commitment to nurturing talent.
Peter Sutcliffe, Marley’s Production Manager for Moulding and Support, emphasises the importance of supporting staff to reach their full potential. “Our commitment to enhancing our employees’ skills is a win-win situation,” says Peter. “The company benefits from having highly skilled workers, and the employee wins because they enjoy the training, earn more as they learn, and have clear career progression paths.”
This commitment to growth has a profound impact. “Supporting staff not only benefits the business but also positively affects their families, which makes me so passionate about this,” Peter adds. “I’ve been with Marley since 1999, and I wouldn’t still be here 25 years on if I didn’t believe we were making a difference.”
Marley’s core values, ‘we care, we dare, we deliver,’ reflect this dedication to both employees and customers. “We care deeply about our team and their growth,” Peter notes. New employees often start with the New Zealand Certificate in Manufacturing (Level 2), which serves as an introduction to adult learning and a foundation for more advanced training. “From day
one, employees can see the growth opportunities available to them, both in terms of skills and pay,” Peter explains. “Many have progressed to become process engineers or team leaders.”
Marley celebrates achievements and milestones, creating an environment where staff feel valued and supported.
“Our people stay with us for a long time,” Peter says. “One of our team members recently retired after 52 years. Within my department, 16 out of 37 people have been here longer than me. Our focus on investing in our staff is a big part of that.” Advanced Process Technicians (APTs) at Marley, many of whom have completed or are well into their apprenticeships, train new employees. Competenz, a training organisation, also plays a crucial role by providing apprentices with one-on-one mentoring each quarter, which has a massive impact. Peter says, “That advice and mentoring from someone outside of Marley is very powerful – it’s a bit like when your parents tell you something, you say ‘Yeah, yeah, yeah’, but when someone from outside tells you the same thing, you sit up and listen! I can’t speak more highly of the people we’ve had from Competenz.”
Competenz Training Advisor Luke van den Bos, a former Plastics Apprentice of the Year, now supports apprentices and training companies in the plastics sector. “I have a great passion for plastics,” Luke says. “I left school early but still achieved a successful career in this industry. I wanted to give back and help others achieve similar goals.”
Aisea Havea, Marley’s rising star, is driven by a passion for learning. “It feels great to have completed my apprenticeship, but I’m not stopping there,” Aisea says. “I want to keep growing and expanding my knowledge.”
And just like Luke, the chance to inspire and support those coming up the ranks behind him adds further reward to his remit. “Now I’m training some young boys here, passing on my knowledge to the next generation. That’s one of the great things about working at Marley. They are supportive and always encourage us to keep learning and growing. It’s good for our lives, and it’s good for our families.”
Marley process technician Aisea Havea was recognised as runner-up for the Plastics Apprentice of the Year award at the recent Plastics NZ annual conference.
OUT & ABOUT
There’s been plenty of fun, celebration, networking and learning around the regions in recent months.
Meeting up in Waikato
Waikato members were introduced to their executive team at the latest Waikato Master Plumbers general meeting, sponsored by Allproof.
There was a great turnout for the meeting, which was held at Marist Rugby Club in Hamilton, including some new faces and Association Life Member Warren Thompson.
Four representatives from Hamilton City Council (HCC) came along to talk about the updates to the Building Code and issues they are noticing. “They are looking to continue this relationship with Master Plumbers, as they see it as a valuable resource,” says Waikato branch president Mike Wilson. Other topics covered by HCC included:
Common issues seen onsite with inspections Backflow requirements/documentation needed Process with HCC blocked drains and water leaks.
“They also took questions from members and engaged afterwards over a few beers and pizzas. Great night by all,” says Mike.
Zone Bowling and Timezone a striking success!
Auckland members enjoyed a fantastic night at Zone Bowling and Timezone Wairau in August, thanks to some great event organisation by vice president Joel Eddington.
“We had an absolute blast!” says Joel. “It was fantastic to see so many members, their employees, and their families come together for a night of fun, laughter, and a little friendly competition on the lanes.
“With over 250 registrations, we were overwhelmed with the response. A huge thank you to our amazing sponsors: Apex/Hydroflow, Marley, Plumbing World, Aqualine, Iplex, and Masterlink. Your support made this event possible, and we couldn’t have done it without you!”
Due to the overwhelmingly positive feedback, this event will now be an annual tradition, says Joel. “We look forward to seeing you all again next year!”
Allproof showcased some of their latest product as sponsors of the event.
Mac McKenzie excellence
Andrew Bryan, this year’s Mac McKenzie Overall Top ApprenticePerformingOtago/ Southland with his employers Baz and Bonnie Rogan of Water PlumbingServices in Waihola.
The Otago Master Plumbers hosted the 2024 Mac McKenzie Trust Awards in early September. Awards are presented in two categories each year to achieving apprentices in the Otago and Southland regions.
The first category is for second-year apprentices who have either overcome difficulties or excelled in their training. The second is for apprentices who have recently completed their training with distinction. There is also an overall award for the top performing apprentice in both regions.
The winners in each category are awarded a framed certificate, a monetary voucher and free attendance for two at the awards function.
This year’s winners are: Trustees Award, Southland: Amy Biddle, GoFox Plumbing, Queenstown Trustees Award, Otago: Trent Toomey, University of Otago, Dunedin Mac McKenzie Meritorious Award, Southland: Brad Thompson, Baxter & Neilson Plumbers, Invercargill Mac McKenzie Meritorious Award, Otago: Karl Quayle, McIvor Plumbers & Gasfitters Wanaka Mac McKenzie Overall Top Performing Apprentice Otago/ Southland: Andrew Bryan, Water Services Plumbing, Waihola.
About the awards
The Mac McKenzie Trust is named after Mac McKenzie, a highly respected tutor from Otago Polytechnic who died in a hang-gliding accident in 1976. Awards have been given out annually ever since in his honour. The Trust was established in 1993, with funds donated by Southland & Otago Master Plumbers. This year, the Trust would also like to thank Master Plumbers and Masterlink for their support.
Plumbing trade expo for Otago
“We were blown away by the positive feedback from sponsors and attendees,” says Otago branch secretary Bonnie Rogan of their recent plumbing trade expo event in Dunedin. Members enjoyed free entry to this relaxed industry networking event, sponsored by Plumbing World and Mico. There was huge support from Master Plumbers Business Partners, showcasing their products and technologies to a great crowd.
CREATIVE THINKING
NZ Plumber caught up with Steve Terblanche of Polite Plumbers to learn more about his Poo-Zooka – a simple but innovative toilet clearing innovation.
AUTHOR: DAWN ADAMS
Steve Terblanche is founder and owner of Polite Plumbers, who deal mainly in residential repairs, maintenance and installations. Steve’s plumbing journey started in South Africa in 1997 and has continued in New Zealand since 2016, with Polite Plumbers launching in the Auckland North Shore in 2020.
Steve laughs as he recalls the timing, right before the beginning of New Zealand’s first Covid-19 lockdown. An interesting challenge for the start of any business. But it’s obvious speaking to Steve that he’s a glass-half-full, solutions-focused kind of guy.
“It works basically the same as a syringe... you blast all of that air into the toilet.”
STEVE TERBLANCHE
Unblocking with Poo-Zooka
One of Steve’s solutions is for a common and unpopular plumber call-out – the blocked toilet. After struggling with the mess and effort involved with the traditional plunger, he put his mind to designing something better.
Created in 2016, his Poo-Zooka is a simple but effective alternative that avoids the mess, he says. “It works basically the same as a syringe... you blast all of that air into the toilet, and there’s no splashing.”
The device (unpatented due to cost) features a rubber coupling, which moulds to any toilet outlet shape – square, oval or round. The syringe design uses a specific volume of air to clear blockages in a single action. Steve describes it as a “five-second job”. Each of the team’s vans carries one.
The Polite Plumbers’ team with their memorable fleet.
Polite or police?
When it came to thinking of a business name and branding, Steve got creative again. “What is the one brand that is world renowned and that you can recognise anywhere…?” he asks. His answer: “The police.”
And so Polite Plumbers began, using the familiar colour scheme of a horizontal yellow and blue check on five of his fleet of white vans. It certainly gets a second look, and drivers – including the team driving Polite’s vans – tend to behave better on the roads as a result, says Steve.
Look closer at the checked branding and you’ll also see a little cartoon man on the loo. This addition, he says, is aimed at creating an image that sticks in people’s minds, particularly children in the backseat of parents’ cars – Polite’s customers of the future.
Because of a number of contract jobs through Kāinga Ora –Homes and Communities, the team also have access to three unbranded vans. Steve is sensitive that tenants may not always have a positive association with the police brand and wants to get along with everyone.
Franchise plans
Steve’s current focus is on growing his business and he is looking for franchisees.
Now that a level of calm has returned, he also looks forward to engaging more with Master Plumbers and getting to know other members at Auckland meetings.
He values the support his membership gives, he says. “My initial thought was: join a brand that stands for all plumbers and will advocate for all plumbers... which Master Plumbers does really well.”
If you’d like to buy a Poo-Zooka for $150, or access a free prototype design and make your own, email Steve: service@politeplumbers.co.nz
Scan the QR code to see the full range of day to day valve or contact us on 0800 WATERWARE
The Poo-Zooka – Steve’s innovation for unblocking loos quickly and without mess.
GUIDING APPRENTICES TO SUCCESSFUL COMPLETION OF THEIR QUALIFICATIONS IS THE ULTIMATE GOAL AT MASTERLINK – AND THERE ARE MANY TO CELEBRATE THIS EDITION.
Marking the moment
Bayley Wilkie completed her plumbing, drainlaying and gasfitting apprenticeship with Masterlink in late 2023 but finally got to celebrate with four generations of her family at a graduation dinner this July. Bayley credits her grandfather “Pop” Roy Poole for getting her started along the plumbing pathway. Roy, a builder by trade, gave a touching speech on the night, recalling how hard it had been for Bayley trying to secure an apprenticeship, being female. “I was amazed at how many doors were closed,” he said.
That all changed when Bayley was taken on at BOP Plumbing & Gas and later Laser Plumbing Te Puke, where she went on to win Laser Plumbing Employee of the Year in 2021.
Bayley thanked Masterlink Regional Manager Russell Walsh, who was also at the event, for helping her along her
Andrew Soper joined Masterlink as an adult apprentice, coming from a well-paid job on the Tauranga wharves. “When he started his plumbing and drainlaying apprenticeship on training wage, I assured him he would never regret it,” says Masterlink Regional Manager Russell Walsh. “Some four years later, I asked him if he ever had, and his instant response was a firm no.”
Russell, Andrew and some of the Master Plumb & Gas team got together at a local bar to look back over his apprenticeship journey, exchange stories and present Andrew with his Level 4 certificates and Masterlink Certificate of Completion and pounamu pendant to mark this special occasion.
qualifications journey and introducing her to the wider plumbing community at events like the 2022 NZ Plumbing Conference, where she received a Plumbing World Scholarship.
Bayley was “cutting edge” as a woman on the tools in the plumbing industry, said Russell in his speech.
This attracted her a lot of media and
industry attention, with articles in the likes of Leaving School magazine and NZ Plumber and a speaking slot on the Women in Plumbing discussion panel at the conference. “She has done a lot of good in the industry, helping opening doors for other women,” he said.
Congratulations Bayley!
Bayley Wilkie celebrating the completion of her apprenticeship at a family dinner event, also attended by Masterlink Regional Manager Russell Walsh.
Andrew Soper (far right) marking the completion of his apprenticeship.
YOUNG PLUMBER LEGENDS
Congratulations to all current and former Masterlink apprentices who put themselves out there and took part in Plumbing World’s 2024 Young Plumber of the Year competition.
Pitting your skills against fellow apprentices is a great way to grow in
Masterlink milestones
WELCOME
Nau mai haere mai to the Masterlink whānau:
Dylan Robb – Laser Plumbing Wanganui
Emma McCardle – Allan Plumbing and Gas Solutions, Mangawhai Grand Mataora
Daniel Hallam celebrated the completion of his plumbing, gasfitting and drainlaying apprenticeship over pizza and drinks with the team from host employer Morrinsville Plumbing & Gas Services and Masterlink Regional Manager Russell Walsh. Daniel’s shown here with Russell (left) and boss Dave Strong (right).
confidence, get to know others in the industry and have heaps of fun along the way. With 29 branch events, eight regionals and the national final, held on 23 October, this has been another epic event from Plumbing World.
Proud of you all!
QUALIFIED
Achieving the Level 4 qualifications is what an apprenticeship is all about!
Congratulations to:
Tyson Bennett, Jordan Campbell, Andrew Soper and Jesse-Roy Wickliffe in Plumbing and Drainlaying Hongshi Feng in Drainlaying
GET IN TOUCH
Need an apprentice in
THE FUTURE OF WORKPLACE ASSESSMENTS?
Jack Smith, a Masterlink apprentice hosted by Auckland Plumbers Group, is part of a trial being undertaken by the Industry Connection for Excellence (ICE).
ICE has contracted AVR Lab – an Australian-based augmented reality and virtual reality consultancy – to assist with the pilot, which sees apprentices using voice-activated RealWear Navigator 520 Smart Glasses to record videos and photos of the job they’re doing, while sharing and discussing them with their assessor as they work.
Sitting by his PC at home in Paeroa, Masterlink Apprentice Manager Pete Shields was able to talk with Jack in real-time about his hot water heat pump installation job in Auckland. Jack shared photos, and Pete could annotate them in a way that would display in Jack’s headset boom as he worked.
By wearing smart glasses, Masterlink apprentice Jack Smith can be remotely workplace assessed in real-time while mounting a hot water heat pump on its base and measuring clearances.
Endless new ideas for endless hot water.
The Rinnai INFINITY® A26 Graphite™ hot water system
At Rinnai, we’re constantly thinking of ways to improve our products. Which is why we’ve transformed our ever-popular Rinnai INFINITY® A26 Graphite™ continuous flow hot water system. This new graphite coloured option has been specially designed to blend in with the darker exteriors of today’s homes, all while allowing your client to enjoy the benefits of endless hot water. For a home your clients would love to live in, turn to www.rinnai.co.nz/graphite
Your experts in total home living.
HANDLE IT WELL
Don’t rely on ‘how to lift’ training alone to keep your team safe from manual handling risks.
Your workers may be required to lift, push, pull, or carry objects or assume awkward postures for long periods, which can lead to painful injuries and long-term health issues.
Manual handling (‘how to lift’) training is not a requirement under the Health & Safety at Work Act and shouldn’t be relied on as the only control for reducing the incidence of work-related musculoskeletal disorders, such as strains and sprains, nerve injuries, hernias and chronic pain. Instead, businesses should follow risk management principles specific to hazardous manual tasks, in consultation with their workers: Identify which manual tasks are hazardous (eg, repetitive force, awkward posture, vibration)
Determine why a task is hazardous (eg, work environment, worker age or previous injury, heavy loads)
Eliminate the hazard where possible, then control any remaining risk using measures that address the source of the risk (eg, mechanical aids, adjustable work surfaces)
Maintain and review the controls.
WorkSafe have updated the information on their website on managing hazardous manual tasks and will soon also publish manual handling risk assessment tools.
Find WorkSafe’s updated information at www.worksafe.govt.nz/topic-and-industry/ manual-handling/lifting-carrying-pushingand-pulling-whats-the-problem
Businesses should follow risk management principles specific to hazardous manual tasks.
On the tools
TOOLBOX TIP
AStarting life in an Auckland garage in 1985, Hydroflow has significantly expanded its focus over the years, as NZ Plumber discovered on a visit to its manufacturing facility and warehouse.
AUTHOR: MATTHEW LOWE PHOTOGRAPHY: ROBIN HODGKINSON
New Zealand family-owned and operated business, Hydroflow still holds the same values they started out with 40 years ago.
“The success of this business is based on understanding our customers and what they need, serving them to the highest possible standard and seeking to add value to everything we touch,” says chief executive Kathryn Sixton.
Today, Hydroflow’s focus is on the full lifecycle of water, including its safe control, quality, and conservation. The business offers a commitment to seeking new standards in water management, innovation, and sustainable water solutions.
With Hydroflow’s head office based in Albany, the business has more than 100 employees in New Zealand, 30 in Australia, and technical specialists in every operational market.
“Technical specialists are a critical part of our offering,” says Kathryn. “Our business is about a lot more than just distribution. We offer technical insight and advice for our wide portfolio of premium brands, which is key to ensuring our business meets our customers’ needs.”
The Penrose manufacturing facility has its own custom-built spray booth for painting and coating products.
Photograph: Hydroflow
A member of staff works on making a fire sprinkler valve set, which can range from 65mm to 250mm.
In-house fabrication
Twelve years ago, Hydroflow identified adjacent market sectors to plumbing and rural in civil, Insapipe, fire and HVAC, resulting in the company acquiring a manufacturing site to run these operations.
Its manufacturing facility and warehouse covers 4,500 square meters in Penrose, Auckland, where a number of its specialist products for Insapipe, fire and HVAC are manufactured by a team of 25.
The Penrose site is also home to the Hydroflow Civil business. Hydroflow has additional purpose-built warehousing and distribution facilities in Albany, Wellington, Christchurch and Melbourne.
The Penrose site has its own custombuilt spray booth for painting and coating products, as well as equipment for its Insapipe business, offering fabricated
“We’re seen in the market as technical advisors. We work closely with our customers, with other consultants, councils, and contractors.”
WAYNE SHIELDS Hydroflow Commercial Technical Manager
and pre-insulated pipes up to 650mm in diameter in steel, plastic, or copper.
Hydroflow purchased Insapipe eight years ago and it has become a major part of the company’s manufacturing operations.
Wayne Shields, the company’s resident expert in all things backflow, plumbing and civil, says: “We’re the only people in New Zealand who make these types of pre-insulated pipe in prefabricated forms, utilising standard units that facilitate a quick and straightforward installation.”
Wayne has been with Hydroflow for more than 20 years and in the industry for 46 years after starting out as an apprentice plumber.
“Throughout my 20-plus years at Hydroflow, I have had the pleasure of being part of the company’s growth in multiple sectors,” he says.
“Hydroflow is all about offering solutions and making things easy for
A foaming machine used to pre-insulate pipes for the Insapipe business, which fabricates and pre-insulates pipes up to 650mm in diameter.
A welder fabricating stainless steel water pipes.
tradespeople. We’re seen in the market as technical advisors. We work closely with our customers, with other consultants, councils, and contractors.”
Products for plumbers
Hydroflow has developed and designed a number of products for the plumbing industry over the years, including Wayne’s recent development of installation-ready backflow prevention cages manufactured by the Hydroflow fabrication team.
“Instead of a plumber having to buy parts to make a backflow kitset and cage, it’s all put together for them ready to install into the ground,” he explains. “All they need to do is connect the water to the inlet and outlet.
“At Hydroflow we’re always looking outside the square at what we’re going to do next, a lot of which is driven by legislation and water quality improvements.”
BUILDING CODE BACKFLOW UPDATE
Hydroflow’s Wayne Shields is on the Water NZ Backflow Special Interest Group executive committee and is considered an expert on backflow after campaigning over the years for better protection and standards.
“Backflow protection is something I have been lobbying government and health people about for a long time,” he says. “It’s now a key part of our industry and, with the updates to the Building Code, it’s going to become a bigger part of our industry”.
The updated version of Acceptable Solution G12/AS1 puts greater focus on backflow prevention to protect potable water. It comes fully into force in November 2024, after a year-long transition period.
HYDROFLOW HISTORY
Ron Brittain, one of the founders of Hydroflow, started the business in his garage in 1985. Initially specialising in supplying pump shops and milking machine companies with rural water products, the business grew quickly, with current owner Ken Breckon joining in 1986 and his late brother Peter joining a year later.
In 1987 the Breckon brothers bought into the business with Ron, eventually buying him out 13 years later. Ken’s son George joined the
business in 2023, starting in category and procurement, before moving to sales. Ken’s youngest son Andrew is also in the industry, working as a plumber in Auckland.
Kathryn Sixton took over the chief executive officer duties from Ken in 2017 when he became chairman, and he remains involved in the business today. Ken is passionate about the industry and excited about advances in technology and innovation and how they are shaping the future.
The update to G12/AS1 aims to provide more clarity around what situations require backflow prevention, the type of devices that can be used, and how those devices should be installed and tested.
It includes additional cross-connection hazard rating examples, updated backflow prevention device installation requirements, and extra containment protection provisions for public water supplies.
“When it comes to keeping up with legislative changes, the critical thing is education – making sure plumbers and others in our industry have access and understand the new standards and how to apply them,” Wayne says. “At Hydroflow we’re here to help.”
Racking holding steel pipes for fabrication and Hydroflow’s Hydroframe kitset modular bracketing system.
Hydroflow founders (from left) Ron Brittain, Peter and Ken Breckon.
New
Zealand low density polyethylene pipe (LDPE) is measured by the inner diameter and the pressure rating reduces as the diameter increases. Read on to discover more about its properties and how to ensure reliable connections.
AUTHOR: MARK GRACIE, GENERAL MANAGER, APEX VALVES
Low density polyethylene (LDPE) fittings are a crucial part of the distribution of water, connecting to pumps, rainwater harvesting tanks and many other water applications.
With high volumes of New Zealand’s precious drinking water being lost to leakage, it’s important that LDPE fittings are designed for market-specific pipes and the applications in which they are used.
ANKA fittings from Apex Valves, for example, are designed to fit LDPE pipe made to NZS 7601:1978 Specification for polyethylene pipe (Type 3) for cold water services, but will also fit:
Australian Rural B
Irish Imperial
Thin wall lateral pipe
A range of flexible hoses, both suction and pressure.
LDPE vs MDPE and HDPE pipe
LDPE pipe is used only in New Zealand and Australia and is measured uniquely from its inner diameter (ID).
Medium density polyethylene (MDPE) and high density polyethylene (HDPE) pipe are used worldwide and measured based on their outer diameter (OD).
Because of this, LDPE requires different fittings, which are not interchangeable.
LDPE pipe sizes and pressure ratings
LDPE pipes are available in Ø 15mm-50mm.
MDPE and HDPE typically have higher pressure ratings than LDPE pipe, which is suitable for most lower pressure applications in Australia and NZ. HDPE is used widely in civil and mains water infrastructure, in sizes from Ø40mm-630mm.
LDPE pipe has greater flexibility, making it easier to work with, especially when it’s cold or the installation is challenging.
All are UV-stabilised for outdoor conditions, and safe for drinking water.
New Zealand LDPE is unique because the pressure rating reduces as the diameter increases. As a pipe gets bigger, the same water pressure exerts a higher ‘hoop stress’ on the wall of the pipe. To have an equal pressure rating across all pipe diameters, the wall section or thickness of the pipe would have to increase significantly with each larger size.
LDPE pipe variances
LDPE pipes are commonly referred to as alkathene pipe. A range of manufacturers of alkathene pipe in New Zealand introduces variability in wall section, which can create a challenge for a single fitting to consistently fit to.
ANKA’s double sealing internal barbs, combined with the easily identifiable captive Blue Nut, ensure the fitting tightens onto the pipe, creating a reliable and durable, long-lasting connection.
ABOUT THE AUTHOR: Mark Gracie is General Manager of Apex Valves, bringing extensive experience in agricultural water solutions and the ongoing development of Anka products. For enquiries, call 09 828 3123; www.apexvalves.co.nz
Cutaway of ANKA LDPE pipe fitting. ANKA fittings are AS/NZS 4020 approved (Testing of products for use in contact with drinking water).
Built tough. Quick and easy to fit
Built tough. Quick and easy to fit
Suited for many applications including plumbing, pumping, irrigation, marine, hydroponics, agriculture, hoses, landscaping, and industry. hydroflow.co.nz
Suited for many applications including plumbing, pumping, irrigation, marine, hydroponics, agriculture, hoses, landscaping, and industry. hydroflow.co.nz
In this article, Aqualine looks at two important factors when choosing copper tube and copper press products.
AUTHOR: STEVEN IRVINE, PRODUCT MANAGER, AQUALINE
What are copper tables and why are they important?
NZS 3501:1976 sets the standard for copper tubes for water, gas and sanitation sold in New Zealand, covering everything from chemical composition to mechanical testing. However, one often overlooked, yet crucial, aspect is dimension. The dimensions of copper tubes significantly impact their usability and the pressures they can withstand.
In NZS 3501, there are three tables for copper tube dimensions, and they are not all equal:
Table 1: Copper tubes for water and gas, covering sizes from 10mm-100mm
Table 2: Copper tubes for sanitation, covering sizes from 25mm-300mm
Table 3: Light gauge copper tubes for water and gas, covering sizes from 10mm-20mm.
Which table is optimal?
If you want copper tubes that offer the best overall capabilities, Table 1 is your go-to.
Table 1 copper tubes have superior pressure capabilities and wall thickness in the most commonly used sizes: 10mm, 15mm, 20mm, 80mm, 90mm and 100mm.
For larger sizes, brazed fittings often require the use of Table 1 copper tubes. There are six different sizes where the tables vary, so understanding these differences is crucial for optimal application.
How well do you know your O-rings?
Whether it’s tools, equipment or products, you always want to ensure you have the best item for the job. O-rings are no exception! When it comes to O-rings, EPDM, FKM and HNBR* are the three major rubber
materials to consider. HNBR is excellent for gas applications, but for water you have two main options: FKM and EPDM.
So, what’s the difference, and how can it benefit you?
Both FKM and EPDM perform well under pressure, but FKM outshines EPDM when it comes to temperature resistance. If you’re looking for an edge, FKM O-rings are the way to go. They can handle temperatures up to 200°C, compared to EPDM’s shortterm allowance of 120°C.
This higher temperature capability gives FKM O-rings a significant advantage, allowing installers to use their copper press on more jobs than ever before.
HNBR O-rings are not recommended for drinking water by most manufacturers. Studies have shown HNBR does not perform well with chlorinated hydrocarbons (chlorinated water).
An example of an FKM o-ring for high water temperatures (red), and an HNBR o-ring for gas (yellow).
Advice
from the Environmental Innovation Centre for managing polystyrene waste –one of the most common types of plastic waste found on construction
Taking responsibility for polystyrene waste is crucial, as polystyrene waste has a significant negative impact on our local freshwater and marine ecosystems, contributing to marine litter and environmental damage.
You can make a substantial difference in reducing polystyrene waste by following the waste hierarchy: prevention, reduction, reuse, recycling, and carefully managing your polystyrene on-site.
What it is
In construction, polystyrene has a range of uses from insulation, roofing, masonry and packaging to decorative elements and landscaping. Polystyrene is commonly used in New Zealand construction in one of two forms:
1. Expanded Polystyrene (EPS) – usually white, easily-crumbled and with visible beads, EPS is often used as a packaging material and/or building insulation
2. Extruded Polystyrene (XPS) – smooth surface rather than beaded, XPS is also used as insulation and is often brightly coloured (eg, green, blue or pink).
Both forms have a rigid structure and are lightweight. In New Zealand, EPS is much more commonly recycled than XPS. Polystyrene can become waste through disposal of single-use packaging, excess material/offcuts, contamination, and at its end-of-life.
What it isn’t
Foam often used in packaging may be mistaken for polystyrene. This is a ‘squishy’, soft material made of expanded polyethylene (EPE) or polyurethane (PUR) and cannot be recycled with EPS or XPS.
sites.
PIR (polyisocyanurate) boards may also be mistaken for polystyrene. These boards are another type of rigid foam panel used for roof insulation and usually have a foil covering. Again, they cannot be recycled with EPS or XPS.
Can it be recycled?
Despite its versatility and cost-effectiveness, polystyrene poses significant challenges when it becomes waste. It is non-biodegradable and difficult to handle, with its weightless small beads easily capable of spreading throughout the environment and into our waterways. This issue is particularly concerning, as polystyrene can take hundreds of years to decompose in landfills. Additionally, petrochemical products like polystyrene are created from finite resources and, despite the use of fire retardants, may pose a fire risk at high temperatures.
The good news is that, if polystyrene is sorted and treated properly, it can be recycled – generally, it needs to be clean and free of other contaminants. However, polystyrene is harder to recycle once it is bonded with other materials such as concrete, paint or foil. For example, insulation that has been embedded in the concrete can prohibit recycling unless separated. Also, be aware of insulation made from different types of polystyrene, as these should be separated from each other before going to recyclers.
Where to start?
A good way to start is to use the waste hierarchy as a framework for managing polystyrene waste effectively. Consider these steps when managing polystyrene on-site:
1. Prevention:
Design out waste by sourcing from suppliers that use alternative packaging and avoid single-use polystyrene packaging
EPE foam packaging (left) and PIR boards (right) shouldn’t be mistaken for polystyrene.
Polystyrene is commonly used in New Zealand construction in one of two forms: EPS (left) and XPS (right). EPS is much more commonly recycled than XPS.
Consider using sustainable alternatives. For polystyrene slabs used in insulation, consider getting these custom-cut by manufacturers, as this prevents the spread of polystyrene on-site and prevents generating unnecessary excess polystyrene.
2. Reuse or recycling:
As an alternative to EPS slabs, consider using recycled products such as CLEVA POD
Explore options for reusing or recycling polystyrene. Disposal by sending to a landfill is a last resort and least preferred option, but is still better than having the waste blow away in the wind to end up in the landscape and the ocean
For any EPS and XPS, recyclers will have different conditions for what will be accepted. In general, the polystyrene should be:
• free of dirt and dust, though small amounts may be acceptable
• free of rainwater, though small amounts are acceptable
• odour-free (eg, no polystyrene from fish/food boxes, or freezer products)
• free of paint, concrete, tape or stickers.
Once you have identified a recycler (see box) it is important to work with them to establish the condition of the polystyrene they require for recycling. Here are some helpful steps from Plastic NZ for managing your polystyrene on-site – whether it’s waiting to be installed or waste, it’s essential to handle it correctly.
1. Make sure your site has a flat, accessible area to store product. Weight it down, especially in windy conditions.
2. Keep your site clean when cutting polystyrene and use tools that reduce dust (eg, hot wire cutting).
3. Sort and bag polystyrene offcuts. Make sure polystyrene waste is separated (ie, no general waste in the bag), kept clean and dry, and in the condition required by your recycler.
DIDYOUKNOW?
Approximately 18% by volume of the total plastic waste from an average construction site in Auckland is polystyrene, according to recent research by EIC.
Top 10 plastic waste types (%by volume)
If you have any questions for the EIC team that you would like answered, please contact ta@environmental-innovation.nz
Learn more about the Environmental Innovation Centre at www.environmental-innovation.nz
ABOUT THE AUTHOR: Exploring ways to minimise construction and building waste is a passion for Dr Terri-Ann Berry, Co-Director of the newly formed Environmental Innovation Centre (EIC). Terri-Ann has partnered with experienced Master Builder Nigel Benton to develop practical environmental solutions for the construction industry. The team at EIC are writing a column on practical advice for managing construction waste and other environmental issues the building and construction industry might come across. This column is reproduced from Building Today
WHERE TO RECYCLE POLYSTYRENE
Some options for polystyrene recycling in New Zealand include:
South Island: Recycle South is a registered charity in Invercargill that focuses on creating a diverse and inclusive workforce. They accept EPS, provided it is clean and dry. Avoid contaminants like stickers or tape. Please contact for drop-off and pricing.
Christchurch: EPS Foam Ltd is an EPS and XPS manufacturer based in Christchurch. This branch accepts drop-offs and can recycle both EPS and XPS (please note that they should be separated from each other). Material should be 100% clean, with no concrete, dirt or nails. Please contact for pricing and to confirm that material is acceptable.
Auckland: This EPS Foam Ltd branch does collections of EPS waste and accepts drop-offs for recycling (EPS only). Please contact to confirm pricing and that material is acceptable.
Auckland: Abilities Group is a recycling charity that works with people with disabilities. They recycle EPS by grinding it into small pieces, then compacting it into blocks for use in new products like picture framing. Collection is available from Hamilton. Contact Abilities for costs.
Other companies that recycle EPS include JJ International, Reclaim, and Waste Management NZ.
A new way to shower from Greens Tapware
Greens is launching a luxurious shower technology, allowing you to reward yourself with the delight of bubbles. Advanced water integration through the patented BubbleJET® technology works by transitioning the water flow through the showerhead, creating negative pressure within the internal mechanisms of the shower. This negative pressure draws air into the system, which becomes entrained in the water, flowing through at the same velocity. The combined water and air are then agitated through the impact of the water molecules. As it exits, a highly aerated flow is produced – a softer stream, aerated like bubbles.
BubbleJET® technology delivers a unique spray pattern that envelops you in a warm, spa-like experience. Immerse yourself in a therapeutic and indulgent shower, where thousands of bubbles caress your skin, providing a sensation that is both soft and warm – a pure delight. Treat yourself daily and experience relaxation and rejuvenation with Green’s new range of BubbleJET® technology showers. Both Ashmore and Lavish BubbleJET® come in five beautiful finishes – brushed brass, matte Black, gun metal, chrome and brushed nickel. Available from your local merchant.
See greenstapware.com to find a store.
Aladdin EasyFit Isolator available now at Plumbing World
The new Aladdin EasyFit Isolator clamps directly onto live pressurised pipe (hot or cold), safely providing a full-bore quarter turn valve (permanent stopcock) with no need to restrict services or freeze pipes. Perfect for commercial applications, hospitals and hotels, it is quick and easy to install, and is available in three sizes: 15mm, 22mm, 28mm. Exclusive to Plumbing World.
Ashmore BubbleJET® Twin Rail in Chrome.
Guests at the Greens BubbleJET® launch celebrations included Master Plumbers national sales manager Garry Ivill and Auckland president Ben Mayne, shown here with Greens national sales manager Mark Lunjevich.
Photograph: Olive Patrick.
Photograph: Olive Patrick.
Converge®: Simplifying plumbing for multi-storey buildings
Introducing Converge® by Marley, the latest innovation in the OPTIM® range. Designed specifically for multi-storey buildings, Converge is a unique PVC aerator that simplifies plumbing systems by enabling a single stack solution. This eliminates the need for separate vent pipes, saving valuable space and reducing material costs.
Converge integrates seamlessly with Marley’s trusted OPTIM DWV system, ensuring easy installation without additional fabrication. Its design offers six branch connection options, providing unparalleled flexibility for building designers and installers. Made from recyclable uPVC, Converge is compliant with AS/NZS 1260 standards. Experience the benefits of reduced service duct sizes and increased usable floor space with Converge. For more information, visit www.marley.co.nz
NEW KemPress® NZ transition fittings
The new KemPress® NZ transition range of KemPex and Rifeng fittings (Crimp or Slide) will simplify your plumbing and gas projects, as they are more straightforward and efficient to use. These fittings, which are made of high-quality brass (LF) with stainless steel and copper sleeves, are designed to be safe, quick, and secure during installation.
It is easy to choose from sizes ranging from DN15 –DN25, so you can find the best match for your hot or cold water and gas system requirements. Because these transition fittings are manufactured from high-quality materials, you can rely on them to survive for a long time. Plus, the transition range of KemPress NZ to KemPex and KemPress NZ to Rifeng fittings are simple to use. Available through all plumbing merchants across NZ. Or contact: www.mmbrands.co.nz/contact-us
0800 536 262
Power for heavy demand applications
Milwaukee’s M18™ REDLITHIUM™ FORGE™ batteries are their most powerful, fastest charging and longest life batteries. The optimised combination of size, weight and increased power provides the best solution for your existing and future M18™ high current draw tools and heavy demand applications. Examples of these tools include, but are not limited to: M18FRAD2-0, M18CRAD2-0, M18CCS55-0, M18BLCS66-0, M18FMCS-0.
To book a test drive from your local Milwaukee Job Site Specialist, visit www.milwaukeetool.co.nz/jobsite-solutions
Rinnai INFINITY metal framing mounting kit
Rinnai are now offering the trade a bracket previously manufactured for their own use in semicustom commercial hot water assemblies. The kit (R1421) is used to mount Rinnai INFINITY water heaters to Unistrut® or MULTiSTRUT® type 41mm wide metal framing. Each kit comes with all the hardware needed to securely and tidily mount any Rinnai INFINITY both top and bottom.
Ask your plumbing merchant about getting your hands on the R1421 next time you use metal framing for Rinnai INFINITY installations.
40Vmax XGT Brushless Multi Tool StarlockMax
Introducing the 40Vmax XGT Brushless Multi-Tool TM001GZ, which empowers tradespeople to tackle a diverse range of applications with corded-like performance and the freedom of cordless convenience. Ideal for plumbers, remodellers, carpenters, wood floor installers, and general tradespeople.
Featuring variable speed control (10,000 – 20,000 OPM) with soft-start functionality, the speed can be easily matched to the task at hand. Equipped with Anti-Vibration Technology (AVT®) – an internal counterbalance system that reduces vibration –the TM001GZ promotes enhanced comfort and control. With a 3.6 degree oscillation angle, this multi-tool delivers faster, more aggressive cutting and sanding capabilities. Its small-diameter barrel grip and large on/off slide switch with lock-on button improves handling and convenience.
Leveraging the StarlockMax® System, a tool-less clamp design that enables rapid accessory installation, the 40Vmax XGT® Multi-Tool excels at cutting, sanding, scraping, grout removal and a multitude of other applications when paired with Starlock® Max Oscillating Multi-Tool Accessories.
Easy Clean Trap Floor Waste Kit
Allproof have recently released the 50mm Easy Clean Trap (ECT50). This innovative solution provides an easy clean bucket trap that fits the spigots of Allproof’s Cyclone and Tilt-A-Grate flanges. The trap sits just below the grate within the spigot and is easy to remove for maintenance by simply squeezing the bucket to separate it from the funnel for cleaning.
Allproof have combined the ECT50 with a Cyclone flange, grate and the 88° x 50mm Floor Waste Adaptor, creating a compact floor waste kit solution. The system benefits from the cyclone’s height-adjustable spigot and no stepdown in the flange, improving the installation experience.
The Easy Clean Trap Floor Waste Kit is NZ made using clean solar energy. www.allproof.co.nz/product/easy-clean-trap-kit
Caleffi 539 Series 4-in-1 valve
Introducing Caleffi's revolutionary 4-in-1 pressure reducing valve multi valve from Waterware – the future of safe, efficient plumbing is here.
The Caleffi 539 Series 4-in-1 valve includes a 20mm isolating ball valve, non-return, strainer and pressure reducing module (with replaceable cartridge and strainer), plus union connections for ease of access or to fit a water meter.
This innovative valve is low-lead ready, meeting and exceeding upcoming regulations for low lead content in plumbing products.
Caleffi’s 4-in-1 valve features a one-piece valve block construction, eliminating the need for connecting joins, reducing potential risk leaks.
Experience the benefits of improved water quality, regulatory compliance, and long-term value. Join the movement towards healthier communities and sustainable plumbing solutions.
Available now at your local Zip Plumbing Plus store, or preferred plumbing merchant. Upgrade to Caleffi’s 4-in-1 valve today and invest in a smarter, safer plumbing system for tomorrow.
New features for Fergus Go
Fergus Go keeps your team on the ground connected to the office, making job management a walk in the park. With its powerful new features, you can now capture on-site videos and store them alongside all your job details in Fergus. Manage customer enquiries on the go, get instant alerts for potential jobs, and never miss an opportunity. Stay compliant with health and safety by recording hazards and logging incidents with ease.
When you’re out on the tools, Fergus Go has everything you need. Track time and materials, centralise all your job information with certs, forms, files, and photos, and efficiently manage your team with easy assigning and scheduling features.
Available for iOS and Android, Fergus Go is better than ever. Try it now with a 14-day free trial by visiting fergus.com or scanning the QR code to get started today.
DENTAL CLINIC POWERED BY PUMPS
OBJECTIVE: Create a fully functioning dental clinic CHALLENGE: Plumbing needed in a major, multistorey retail centre
SOLUTION: Sanispeed and Sanicom
When creating a new dental clinic in an existing office/retail space, there is often not adequate drainage access. Most of the time, there are restrictions on how many core holes a new business can place through their floor to create drainage and, in some instances, they cannot make any penetrations at all. In a busy shopping centre, the last thing a neighbouring tenancy wants is the disruption caused by having ceiling panels removed along with noisy trade work.
In these situations, a macerator or greywater pump is the solution.
“We came across Saniflo for our first dental practice project. In that case, the shopping centre had put a limit on us for only three core holes and only in specific locations. What this meant was that we ended up with a situation where we wouldn’t have been able to have drainage in our sterilisation room, which we absolutely needed. Our plumber and our hydraulic engineer both suggested Saniflo.”
Clinical Project Manager
To achieve a dental clinic in a space that was previously optimised for retail, a number of Saniflo pumps were required. This clinic required more pumps than usual due to the tenancy below, as well as the clinic having a false floor, only 100mm off the slab.
“We chose Sanispeed to accommodate every surgery room. Each room had its own sink and under each sink is its own pump. Sanicom was used as there is a sterilising unit with high temperatures. The Sanicom had to be used because it can handle the higher temperatures associated with these units.”
Greg Waters, Technical and Project Development Manager
The only way to achieve a fully functioning dental clinic in a major, multistorey shopping centre was with SFA’s pumps. Pumps avoided the need to disrupt neighbouring and downstairs tenancies, all while allowing the clinic to have all the equipment and functionalities it requires.
Surround yourself with the right people
Join the plumbers, gasfitters and drainlayers just like you who get training, trade deals, networking and business growth opportunities so they can stay ahead of the curve. Get all of this and more, including industry leadership and the coveted Master Plumbers Guarantee. Become a Master Plumbers member today. masterplumbers.org.nz
10 WAYS TO THRIVE IN CHALLENGING TIMES
When the going gets tough, it can be hard to stay positive. People solutions provider Brannigans has 10 tips to help business owners not just survive – but thrive.
AUTHOR: MARY BATCHELAR, BRANNIGANS
Industry peers, mentors and advisors are a great source of guidance and support during tough times.
YOUR DRAINAGE SPECIALISTS
Navigating choppy waters is a challenge every business owner faces at some point. Whether it’s economic downturns, market shifts, or unexpected disruptions, maintaining a resilient and thriving business requires a blended approach. It’s easy to slide into doom and gloom, throw our hands in the air, or start making drastic cuts to headcount. However, it’s important to remember that ‘this too shall pass’ and it is possible to build a resilient business and mindset.
Here are some tips to help you, your team, and your business survive and thrive:
1. Lead by example: Show resilience, adaptability, and a solutions-oriented mindset. Your attitude will set the tone for the rest of the team.
2. Encourage open communication: Foster a culture where employees feel comfortable discussing their concerns and suggestions. Regular check-ins and feedback sessions can help address uncertainty and boost morale. In turn, be transparent and answer questions truthfully.
3. Manage stress: As a business owner, managing your own stress is crucial. Practise self-care, set boundaries, and seek support from peers or professionals when needed.
4. Show empathy and offer support: Recognise that challenging times affect employees too, emotionally and mentally. Show empathy and offer support where needed to keep morale up.
5. Build a support network: Establish relationships with industry peers, mentors and advisors who can provide guidance and support during tough times.
6. Stay optimistic: Optimism is holding hope and confidence in the future. Remaining optimistic keeps your focus forward rather than fixating on the current situation.
7. Stay focused on the big picture: Help your team focus on long-term goals, even while managing short-term crises. This ensures the organisation continues to move forward despite challenges.
8. Build resilience: Resilience is the process and outcome of successfully adapting to difficult or challenging life experiences, through mental and emotional flexibility and adjustment to external and internal demands.
9. Focus on what you CAN control: Stick to your knitting – stay true to your purpose, vision and values to ensure your brand remains consistent and focused. This approach will help you endure challenging times and position you more strongly when conditions improve.
10. Build your brand: Use this time to strengthen your brand’s presence and reputation. Share your brand’s story, values, and commitment to customer satisfaction to build deeper connections with your audience.
ABOUT THE AUTHOR: Brannigans understand the complexities of leading a business through challenging periods. As a full-service people solutions provider, they offer a comprehensive suite of HR services and support, leadership and team development, as well as coaching and wellbeing support. Their goal is to equip you with the tools and strategies needed to navigate uncertainty effectively. If you need more information or advice, please contact Mary Batchelar for a complimentary and confidential conversation: mary.batchelar@brannigans.co.nz; 021 152 0005
MADEIN GERMANY NIEDAM YNAMREG
Working on your business
If your workload is lighter than usual, use this time to your advantage to prepare for when the market picks up, advises Lisa Duston.
AUTHOR: LISA DUSTON, PEOPLE & CULTURE MANAGER, MASTER PLUMBERS
We all know it’s tough out there right now, and it’s easy to make knee-jerk reactions, especially when it comes to team sizing. Take a minute to think this through, though. The market will turn around and, when it does, your people will be the key to bouncing back stronger.
Here are some tips to consider:
1. Can your current skills be applied in new ways? Could you offer additional services or tap into new markets? Diversifying now could open new doors.
2. Reach out to other Master Plumbers member businesses in your region who may need extra hands. Sharing work and resources keeps your team busy and strengthens your industry relationships.
3. Take time to talk to your clients. Check in, offer advice, and let them know you’ve got their back. These relationships will be gold when things pick up.
4. Use this time to upskill your people. Engaged and well-prepared employees will be ready to tackle new opportunities when business picks up – and think about what it could mean for productivity to have additional expertise in your business.
5. Our industry has been grappling with a skills shortage for quite some time, so avoid hasty decisions now that could lead to losing more of these valuable people down the track. Keeping your team intact will pay off when the market returns.
The key here is to stay proactive and think outside the box. By focusing on what you can control, keeping your team intact, and using the Master Plumbers network, you’ll be in a better position when the market recovers.
ABOUT THE AUTHOR:
The Master Plumbers HR team understands the challenges and complexities involved in restructuring and is here to support members. Contact People & Culture Manager Lisa Duston—details in the member log-in at www.masterplumbers.org.nz
Training vs competency
Once a worker has achieved the required health and safety standards and is ‘trained’, does that automatically mean they are ‘competent’?
AUTHOR: REBECCA MOSS, HEALTH, SAFETY AND WELLBEING ADVISOR, MASTER PLUMBERS AND MASTERLINK
The terms ‘training’ and ‘competency’ are often used interchangeably, but they hold distinct meanings. Understanding the difference is important for ensuring your team can apply their knowledge confidently in the workplace.
Training is the foundation
Training involves providing workers with the necessary information, instructions and skills to perform tasks safely. Across industry, specific training is required for high-risk work, including confined space, working at heights, and operating elevated work platforms.
In New Zealand, training programmes are typically structured around achieving standards (achievement, unit or skill standards). Standards offer a consistent way to assess understanding and ability in a specific area of knowledge. Having clear and measurable outcomes ensures that all learners are assessed against the same criteria, meaning fairness and consistency. Once a standard is achieved, it remains permanently on a person’s Record of Achievement, which can be downloaded at www2.nzqa.govt.nz/login
Competency is the goal
Competency goes beyond training; it is the worker’s ability to apply the knowledge and skills effectively in real-time situations. Factors such as hands-on experience, problem solving abilities, adaptability, and continuous learning play a crucial role in developing competency. A competent worker not only
understands the principles but can also make informed decisions and take appropriate actions in the face of potential hazards. Where do refresher courses fit in? While refresher courses help workers stay up to date with the latest industry standards, safety protocols and best practices, completing one does not automatically mean a worker is competent. Achieving competency requires ongoing evaluation and development. Regular assessments, observations and feedback help ensure that employees can consistently apply safe practices. Competency also involves staying current with the latest health and safety standards and adapting to new challenges as they arise.
PROVIDING SUPPORT ON THE JOURNEY
The journey from training to competency is continuous. Employers should create an environment that supports this by providing opportunities for skill practice, fostering a culture of safety, and encouraging open communication about health and safety concerns.
One effective approach is to implement a mentorship programme, where experienced, competent workers guide those who are still learning, sharing their insights and practical knowledge. Additionally, periodic refresher courses and real-life simulations can reinforce training and enhance competency.
While training is a vital component of health and safety, it is the starting point. Competency ensures that employees can translate their training into action, creating a safer and more dynamic workplace.
ABOUT THE AUTHOR: Rebecca Moss is Health, Safety and Wellbeing Advisor at Master Plumbers and Masterlink. Members, their teams, Masterlink hosts and apprentices can call Rebecca for health and safety advice. To be connected to wellbeing support, call Rebecca on the confidential 0800 Wellbeing number, available in the member log-in at www.masterplumbers.org.nz
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Wellbeing coach and plumbing business owner Jo Hobbs has seven top tips for reducing stress and avoiding burnout.
AUTHOR: JO HOBBS, THE RESET COACH
If you feel your tank is running dry, you’re not alone. Recent studies suggest that over a tenth of the Kiwi workforce is suffering from burnout right now. Let’s face it, the last five years haven’t been easy. Plumbing businesses have been working to tight timeframes, constantly juggling numerous balls, and let’s not even go into the number of changes we’ve all adapted to in recent years.
What exactly is burnout?
Symptoms can include:
Lack of energy/exhaustion
Feelings of negativity/cynicism
Unexplained health issues, such as headaches and gut issues
Questioning the value of your job
Gaining little satisfaction from accomplishments
Mental distancing
Increased use of food/drugs/alcohol to dull feelings
Difficulty sleeping.
Fight or flight response
In today’s world, many of us are subjected to continuous stress, and our nervous system simply isn’t designed to handle this. Each of our body systems has a purpose, including the stress response. It is there to keep us alive. Back in the days when we were running around in animal skins, and when everything was out to kill us –animals, floods, other people – we needed to fight or flee. Our stress response reacts to perceived danger, which in turn triggers hormones that affect pretty much every part of our body.
But here comes the problem: our stress response is designed to be temporary. Back to when we were all wearing the lionskin, the stress response was followed by physical activity, which absorbed those stress hormones. Times have changed and these hormones now remain in our system.
Chronic stress over a prolonged period can trigger a trauma response in our bodies. Once this state is reached, recovery can take a significant amount of time and often requires medical assistance.
Having a self-care plan
If we are to thrive and remain successful in the highly stressful environment we operate in, the ability to stick to a self-care plan is a crucial component of our personal toolkit. The perception that someone is ‘slacking off’ for practising an effective self-care routine has thankfully become outdated.
How are you doing emotionally and physically? Do you ever check in and ask yourself this question? What is your self-care routine? Developing methods to manage stress, and build resilience is key to preventing burnout.
Here are some tips to try to incorporate each day to reduce stress:
1. It’s crucial to establish a healthy daily routine. The division between job and personal life can easily become blurred. Establish a daily routine for stopping work (set an alarm if you need), eating meals, non-work activities and connecting with others.
2. Dedicate a moment each day solely to yourself. Turn all digital devices to silent. Take 5-15 minutes to completely rest your brain. Whether you go for a stroll or just sit and enjoy the scenery, be mindful of the sounds, scents, and sights around you. Believe me, the world will not stop whilst you take this pause.
3. NEVER skip lunch. Allocate time for lunch every day and eat it away from your desk.
4. EXERCISE. So good in so many ways. Exercise releases endorphins – those fabulous feel-good hormones that boost pleasure and reduce pain. By increasing your heart rate, more oxygen and nutrients are pumped to your muscles, which in turn increases your energy levels. Exercise can also promote better quality sleep and reduce anxiety. Be sure to schedule exercise you enjoy into your daily routine and find your reason why for doing it.
5. See the funny side. It’s been proven that those who can see humour when things don’t go well are more resilient and cope better with stress.
6. At the beginning of each week, schedule the activities you plan to do for your own wellbeing. These are just as important as toolbox talks, the catch-up with your accountant or the meeting with your number one customer.
7. Seek help. If you’re stuck in a rut or always find yourself putting your own needs last, know you’re not alone. Changing habits is not easy. A professional can help you understand your why and assist with making small improvements gradually.
ABOUT THE AUTHOR: First-hand experience of burnout has led former British Army Officer and plumbing business owner Jo Hobbs to launch a health and wellbeing service, The Reset Coach. Through The Reset Coach, Jo offers burnout prevention and wellbeing coaching on a 2-day residential course at the luxury Te Karaka Station & Lodge in Waikaretu. Oneday in-house group training in the workplace and personal coaching are also available. Find out more at theresetcoach.co.nz
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Now, that’s a GREAT IDEA!
Are you capturing your business ideas, asks Brett Crombie? Notebooks to the ready...
AUTHOR: BRETT CROMBIE, STRAIGHTEDGE ACCOUNTING
All businesses have an idea underpinning them. The owner of a plumbing business has the core idea that, by combining his or her technical skills with certain organisational skills, a valuable service can be delivered to customers.
In nearly all cases, the core business idea is not a new idea. However, a business is more than just one idea – it is many ideas joined together. The plumber might also have the idea of offering a specialist product, or communicating with customers in a certain way, or providing a higher level of professionalism in some specific way.
Don’t
It is likely that none of these ideas is completely original, but they can be combined in a nearly infinite number of ways. This is one of the reasons being in business is such an exciting, creative endeavour.
Business ideas might involve new businesses you could start, but once you are in business, the focus should be on improvements. Improvements don’t have to be radical or revolutionary. After coming up with the improvement, think of it from the customer’s perspective, with the question: “Will this provide the customer with a greater sense of order in their lives?”
Many potential business owners wait patiently for a great idea to strike them. This one idea will make them a fortune and until this idea comes there is no point in doing any business at all. Such an approach is doomed to fail. It is far better to start the business with the best idea you can come up with, then add further ideas to the business as it gains momentum.
It is wrong to think great business ideas are for gurus or creative geniuses to conjure up. Every business owner has the ability to come up with useful business ideas or to combine existing ideas in useful ways. The trick is to train yourself to be constantly thinking along these lines and regularly recording ideas you have.
Given the importance of ideas to business success, a system for capturing and developing ideas can be a secret weapon for the business owner.
Richard Branson, the British entrepreneur famous for starting the Virgin Group of companies, was known always to carry a little notebook in his back pocket to write down ideas that occurred to him through the day. Another approach, which I take myself, is to set aside 20 minutes at around 5pm each day to review the workday and note down any improvements and ideas.
Whatever your preferred method of ‘idea capture’, the steady supply of ideas will start to drive momentum in the business, as well as a positive feeling of motivation. You will start to look forward to recording your ideas and may even have to restrain yourself from coming up with too many!
ABOUT THE AUTHOR: Brett Crombie is a trade specialist accountant at Straightedge Accounting. For assistance developing a business plan, or for tax and accounting services, contact Brett on 021 301 022 or email brett.crombie@straightedge.nz
wait for the ‘big idea’ to strike – jot down any thoughts on business improvements as they come to you.
THE DISPUTES TRIBUNAL A GOOD ALTERNATIVE
If you can’t resolve a complaint with your customer, the Disputes Tribunal could be your next best step.
AUTHOR: TREVOR SLATER, SIMPLY RESOLUTION
It is well documented that it is best for business to resolve a client’s complaint and do so as early as possible. However, that is not always feasible.
This can happen for a number of reasons, such as:
Your client has gone to his or her solicitor and you have received a letter of demand
Your client won’t engage with you to resolve the complaint
Your client’s resolution request is not acceptable to you
You have received a one-star review on Google and the client won’t talk to you
Despite your best actions, your client won’t stop complaining and won’t go away.
The tribunal process
In cases like this, a good option is to refer your client to the Disputes Tribunal, which replaced the Small Claims Court in 1988. You can also lodge a matter yourself in cases such as unpaid accounts.
The Disputes Tribunal is less formal than a court. A lawyer can’t represent you or your client in the hearing and there are no judges. Each hearing is run by a referee, who will consider whether it is appropriate to help parties reach a settlement on a case-by-case basis. Where this is not considered appropriate, the referee will make a decision on the dispute.
The tribunal can deal with disputes up to the value of $30,000. Both parties must attend the hearing, sometimes done online, or the case can be dismissed (ie, if you commenced proceedings) or found in favour of your client in your absence (ie, if your client commenced proceedings).
If a claim is lodged against a party, that party can lodge a counter claim. This needs to be done almost immediately after a person becomes aware of a matter lodged against them.
The cost to commence proceedings in the tribunal varies according to the amount in dispute. Lodgement costs range from $59 to $234, which is still far cheaper than using solicitors and the court system.
Find extensive information on the Disputes Tribunal website: www.disputestribunal.govt.nz
TIPS ON DEALING WITH THE TRIBUNAL
Having attended the Disputes Tribunal a number of times on behalf of my clients, I would like to share some thoughts on participating in a hearing.
1. Make sure you have all your ducks in a row. Have all your documents and any other evidence well sorted, so you can easily refer to them at the hearing. Do this a few days before the hearing and review everything the day before.
2. Before you lodge or defend a tribunal case, it is good practice to have someone look at it and see if they agree you need to proceed. Someone such as a peer. This is because you can get locked in your position or view when perhaps your case is not as strong as you think it is.
3. During the hearing, the referee will try and help you and the other party reach an agreement. It is a good idea to have some resolution options or choices to suggest. For example, accepting a lesser amount, having the one-star rating taken down etc.
4. Consider taking a support person, especially if s/he is a witness to the event that caused the dispute.
5. Turn up on time, dress well, and speak clearly and confidently during the hearing.
6. Cooperate with the tribunal referee. S/he is there to help you and the other party.
ABOUT THE AUTHOR: Trevor Slater works with the great team at Simply Resolution, who deliver dispute resolution services and can help you with any Disputes Tribunal matter. Email trevor.slater@ simplyresolution.co.nz; www.simplyresolution.co.nz
Diabetes prevention
With Diabetes Action Month this November, Kelly Hyland touches on Type 2 diabetes and simple lifestyle choices that can reduce your risk.
AUTHOR: KELLY HYLAND
If you know a little about diabetes, you will have heard of insulin. This important hormone transports blood glucose (from digested carbohydrate foods) into the body cells so it can be used as energy. Our body usually tightly regulates these levels, so they are not too high or too low.
However, with Type 2 diabetes – the most common type in NZ – your body cannot make enough insulin, or it becomes insulin resistant. As a result, blood glucose levels become high and, over time, serious damage can occur to the heart, kidneys, feet, eyes and nerves.
Unfortunately, once diagnosed there is no cure. Prevention is easier than life long-management. This month, consider some of your own lifestyle choices that can significantly reduce your risk of developing this chronic condition.
1. Maintain a healthy body weight:
Achieve or maintain weight goals through physical activity and healthy eating.
2. Stay physically active by routinely participating in:
Talk to your GP about your diabetes risk and when to start testing as part of your Cardiovascular Disease (CVD) Risk Assessment.
Find more about Type 2 diabetes at www.diabetes.org.nz/understand-type2-diabetes and take their quiz at www. diabetes.org.nz/are-you-at-risk-quiz
The information in this article is not intended to replace advice and information given to you by medical professionals. This article cannot provide readers with all the information necessary to diagnose and treat a medical condition or nutritional problem. Those who are unwell or have concerns should always seek advice from their GP.
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ABOUT THE AUTHOR: Kelly Hyland (NZRD) is the General Manager at Alex Hyland Plumbing Ltd. She has a Masters in Dietetics and Graduate Diploma in Teaching. She is
Targeting your ideal customer
Work smarter, not harder with your marketing spend by following these simple steps.
AUTHOR: GEORGIA GIBBONS, SIDEKIT
It’s no secret the past few years have been tumultuous for business owners –cue lockdowns, supply chain delays, a recession. The pressure has certainly been on to keep your head above the water as spirits and budgets are tested.
While some may resort to cutting marketing spend or diving in headfirst, only to be left with disappointing results, the best approach to ride this storm is to ask yourself whether your budget is being used in the most effective way.
Taking a targeted approach
The first step in locking down your most powerful marketing strategy is identifying your ideal customers and talking to them. Now is a good time to hone in on these ideal customers – who they are, where they are, and what their pain points are –
to ensure your marketing is hitting the nail on the head.
Questions that will guide your marketing spend:
What are your customers’ biggest pain points?
Why can’t they solve this problem? Where will they be looking to solve this problem?
What will a successful outcome look AND feel like for them?
This information will help you choose your key messaging and the materials and channels used to spread this message for the highest impact. For example, if your clients are generally older, they will most likely want to speak to you over the phone and lock in a scheduled time, so social media channels like Facebook ads
won’t get you the most bang for your buck. Instead, you may consider an in-person channel, such as a flyer or magnet drop to the local neighbourhood, emphasising your timeliness and reliability.
Your marketing spend will bring the anticipated returns if you talk to the right people in the right places and address the right problems, instead of trying to reach everyone, everywhere. Check where your spend is currently going and whether this aligns with the customers and work you want to bring in.
Showing how you’ll help
Now you know who your customers are, and understand what they want, the next step is showing them you will solve their problems – this will be key to your business success. Your customers generally know what their problem is, but they don’t know how to solve it, which is why your messaging needs to reassure them you’ve got the solution.
Showing and telling your customers you can make their problems go away doesn’t have to be expensive, it just needs to be tactful. Maybe it’s displaying your highquality solutions on your website, making customers lives easier with upgrades or different levels of purchasing, responsive service to calls, messages and comments, or helpful education and tips for common challenges on your social media.
Working smarter with your marketing spend by ensuring your targeting is spot on, means your ideal clients will know who you are and be inclined to choose you over the rest, while not costing you an arm and a leg.
SideKit will be temporarily shutting down while the team take some well deserved family time. We wish you all the best with your business.
For plumber Ben Mayne, teaming up with HALO business advisory is adding a crucial skillset to his business and providing support through the downturn.
Ben Mayne started his Auckland plumbing firm 10 years ago, growing it with his partner Kerryl Bawden to a medium sized business during a period of high demand.
As he watched the economic dial turn, Ben realised there were gaps in his business knowledge, as he’d been running too fast to find time to train.
“With the market starting to drop, I decided to get the foundation blocks in place to keep the business alive and strong throughout the recession,” he says.
He jumped on board with HALO Trade Group in January 2024, starting with their Profit Optimiser Programme on offer through Master Plumbers to better understand his company’s profit and loss statement. “Doing the training gave me so much information about how to set up and read our P&L sheet,” he says.
This was followed by HALO training on how to implement and get the most from Fergus job management software, and then
signing up by monthly subscription to the HALO business advisory service.
This, says Ben, offers wraparound support, with everything from business strategy advice to business cashflow training and people training to understand how to get the most from your team and customers through good engagement. “The words we use make all the difference as to how we position ourselves and who controls the conversation,” says Ben. “We now have tools to help us approach and communicate with new customers.”
Most recently, Ben has registered for HALO’s marketing service, which has seen a new website build for Ben Mayne Plumbing, along with a marketing plan. “HALO run our digital advertising, social media and website for us and track the analytics so we can push the areas of our business where we are performing well,” he explains.
Ben values his time on the tools and is happy to be gradually freeing up the nights he was spending catching up on the
paperwork. He also recognises now how stressed and anxious he was becoming about getting through the economic downturn without a clear business strategy. “Having this support really calms my nerves and takes the pressure off.”
Ben would recommend mentoring and advisory services to anyone, no matter how long they’ve been in business, as we’re never too old to learn new tricks. “As plumbers, we often gauge our business success by checking our bank account and counting our staff. However, it’s crucial to consider the costs associated with earning that money. Ultimately, these metrics only reflect the expenses of running the business and the productivity we achieve.
“Since starting with HALO, we have been comparing this year’s financials with the previous year. Our workload has decreased -19.77% but our gross profit is up 37.40% and our net profit is up 89623% – no, that’s not a typo! I have become better in business with this new knowledge.”
Each week, Ben Mayne and Kerryl Bawden check in with Michael Hunt, business advisor at HALO Trade Group.
Cooking with renewable gas in the future.
Thousands of Kiwis love the benefits and overall efficiency gas provides - from instant heat and precision cooking, to endless hot water, and a toasty warm home. That’s why connecting to gas or updating your gas appliances is a great option when you’re building or renovating.
Energy company Clarus is actively researching, innovating, and investing in renewable energy projects, with the aim to provide homes and businesses with lower emission gas options in the future.
Delivering a NZ first biogas upgrade project
In a New Zealand first, First Renewables, part of Clarus, and in partnership with Ecogas, have recently constructed a plant that upgrades biogas into biomethane, a renewable gas.
The biogas comes from the Ecogas Organics Processing Facility in Reporoa, which uses anaerobic digestion to transform household and commercial food waste (collected in Auckland) into heat, regenerative fertiliser, and biogas.
The biogas upgrade plant refines that biogas into biomethane, which is a chemically identical renewable substitute for natural gas. The biomethane is injected back into the gas pipeline network (which is owned and operated by Firstgas, also part of Clarus) to help reduce greenhouse gas emissions throughout the North Island’s gas supply.
It’s estimated that the new biogas upgrade facility will supply the equivalent of enough gas to supply up to 7,200 homes for cooking, heating and hot water, and will avoid emissions from natural gas of about 11,000 tonnes of CO2 per year*.
A NZ leader in the renewable energy space
Having worked at Clarus for the past six years, Tim Lepper, Senior Project Manager, says the company’s genuine commitment to investing in renewable energy has made it an inspiring place to work.
“We’re involved in solar which a few companies are doing, and green hydrogen, which only a small number are dabbling in – and what we’re doing with biogas upgrading is a first in New Zealand,” Lepper says.
“I see Clarus leading the way in exploring the potential of renewable gas. We are really stepping into that space.”
Already proven technology overseas, Clarus has investigated with partners how biogas to pipeline facilities in New Zealand could contribute to a transition to renewable gas for a significant number of residential and commercial customers by 2050. It is forecast that if New Zealand built enough facilities they could produce enough renewable gas to supply all residential users and three quarters of commercial gas users with low carbon gas, equivalent to taking 415,000 petrol cars off our roads.**
Learn more at: clarus.co.nz/future-of-energy
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OUTWARD BOUND
The adventure started with three days on the Outward Bound cutter, learning to row, sail and get along with teammates in close quarters!
Career starters
BUILDING FUTURE LEADERS
NZ Plumber talks to Masterlink apprentice Gurmeet Grewal about his recent Outward Bound Scholarship challenge.
Thanks to the generosity of Methven Caroma, 10 deserving Masterlink apprentices joined other young people from the construction industry on this year’s Outward Bound BCITO Building Leaders course, designed especially for the trades.
Over the course of 16 days at Anakiwa in the Marlborough Sounds, the apprentices were put through their paces mentally and physically, with challenges including sailing, tramping, kayaking and rowing.
The groups, known as watches, also joined together for ‘service day’ activities, including painting, hole digging and bush clearing.
The goal is for them to grow in confidence and self-awareness, and develop their communication, teamwork and leadership skills.
Here’s what Wellington-based Masterlink apprentice Gurmeet Grewal, hosted by Aquaheat New Zealand, had to say about the experience.
nzplumber
“Firstly, I want to thank Master Plumbers and Masterlink for this amazing opportunity,” says Gurmeet. “I applied for this course as my boss encouraged me and I had also seen previous students’ feedback on Masterlink’s website.
“I had so many highlights on the course and most of the activities were a first-time experience for me – from jumping in the river to sailing and rowing a boat, tramping, and a 16km run. The biggest challenge was spending a solo night in the bush.”
Gurmeet’s watch showed great teamwork on the group activities, with everyone playing a great role as a leader and a team member, he says.
“It was a life-changing experience for me. I am starting a new chapter of my life after this course. I have learnt a lot from it, like leadership skills, teamwork, pushing limits, never giving up, getting things
Aaren Markenstein discovering just how far the participants are pushed to challenge themselves.
TAKEAWAYS FROM THE TRIP
The Masterlink apprentice participants wrote to thank Master Plumbers, Masterlink and Methven Caroma for their Outward Bound experience. Here’s some of what they had to say:
“It has been super fun and I have met some cool new people. I’ve definitely learnt more about myself and am super grateful for this opportunity.”
Aaren Markenstein
“Outward Bound has been one of the most challenging experiences of my life so far, but also one of the coolest. I hope these experiences will carry over to my work and make me a better person – and louder too.”
Kai Gurton
“I’ve learnt a lot about myself and the steps I will take moving forward. I’ve become better at working in teams by being able to lead, follow and communicate better and I’m now able to recognise and change certain behaviours depending on the team I’m working with and the task at hand. A couple of highlights would be the whitewater kayaking down the Pelorus river, skimming stones on bioluminescent water on my first night, bombs off cliffs and staying on the cutter with my crew for 3 nights.”
Cooper Russell-Hall
“I overcame some fears while attending, such as height, big waves and talking to strangers. Everyone was so encouraging and kept telling me not to give up when I was so close and wanted to stop. A few days in, people started getting nicknames. Mine was Possi Paige from being positive about everything. Any time I wasn’t, they asked where she was. The support and caring they all shared was amazing.”
Paige Samuels
“I am really grateful for the chance to come on Outward Bound. Without you, it would not have been possible. I have picked up some great life skills. One highlight was rowing/ sailing for three days and sleeping on the boat. It really brought the team together, considering we left for this scheme within a day of knowing each other.”
Tyson Bennett
Gurmeet Grewal learning the ropes on rock climbing.
Masterlink apprentice Tyson Bennett doing the hard yards on the 16km run.
“I
had so many highlights on the course and most of the activities were a first-time experience for me – from jumping in the river to sailing and rowing a boat, tramping, and a 16km run. The biggest challenge was spending a solo night in the bush.”
GURMEET
GREWAL
Masterlink apprentice
done within a timeframe, discipline, connecting to nature and the environment, self-acceptance, relationship building, giving feedback, determination and self-discovery. I am going to apply all the learnings in my personal and professional development.”
Gurmeet says he would definitely recommend the course to other apprentices. “It will change your life and help you to become a better version of yourself.
“When I came to Outward Bound, I could run 3-4km. When I left, I could run 16km. When I came to Outward Bound, I had never done sailing, tramping or rock climbing. When I left, I was grateful to have done them all with great tutors, teamwork, courage and discipline – and I will do them again in future. It has taught me never to stop learning.”
Congratulations to the following Masterlink apprentices for being selected for the 2024 Outward Bound Building Leaders Course, and a huge thanks to their host employers for releasing them to take part in the 16-day challenge:
Tyson Bennett
Clay Cooper
Gurmeet Grewal
Kai Gurton
Jono Kernohan
Shea Kitchin
Aaren Markenstein
Cooper Russell-Hall
Paige Samuels
Rory Van Vroonhoven
Jono Kernohan (left) and fellow Masterlink apprentices Tyson Bennett and Cooper Russell-Hall (in the yellow helmets) preparing for the sailing trip.
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Hansen True Fit Tank Fittings
Hansen Full Flow Ball Valves
Hansen Fastflo Valves
Hansen Superflo Plastic & Brass Valves
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“AN AWESOME GROUP”
This edition, we catch up with Emma de Salis and Maria Contreras Huerta from the Apprentice Representative Group to get their perspectives on current training delivery.
Emma de Salis
Emma de Salis is a fourth-year Masterlink plumbing, gasfitting and drainlaying apprentice at Climate and Plumbing in New Plymouth.
Now 36, Emma says she finally figured out “after a lot of messing around” that she really enjoyed maintenance, so looked for a way to make a career out of it. She is forever grateful to McBeth Plumbing and Gas who reached out to her when they had space for an apprentice, giving her the start she needed in the industry.
Emma is enjoying being part of the Apprentice Representative Group (ARG), which met most recently in August. She says it’s great having a network for apprentices to support each other, as well as representation of apprentice interests on decisions around the future of apprenticeships.
“The people on the ARG are an awesome group, covering the whole country and all stages of apprenticeships,” she says. “It’s going to benefit from people reaching out to us to talk about their experiences, so we would love it if apprentices want to get in touch and help us represent them.”
Emma sees a number of challenges for apprentices around current PGD training delivery – lack of transparency on programme delivery dates being one. “Apprentices need to be able to make long-term plans and work them around block course availability,” she explains.
As someone with an ADHD diagnosis, Emma also thinks it’s difficult for students with learning difficulties or who struggle with academic studies to prepare for exams alone, or even to know how to study for exams.
She says too that the uncertainty around the future of polytechs has led to delayed courses, loss of good tutors, lost assessments and needless management costs.
ARG IN AUCKLAND
Rheem hosted the third and most recent meeting of the Apprentice Representative Group (ARG) in August, generously laying on food and a factory tour. There was good discussion on current issues for training delivery and the group are also participating in a research project for ConCOVE on apprenticeship support policy settings.
Emma de Salis.
Maria Contreras Huerta
Maria Contreras Huerta is in the fifth and final year of her Masterlink plumbing, gasfitting and drainlaying apprenticeship at Morrinsville Plumbing and Gas Services.
Maria has wanted to be a plumber for as long as she can remember and got introduced to the industry through her college Gateway programme. “I did work experience, fell in love with it and knew I wanted to do it for the rest of my life,” she says.
Her apprentice training experience hasn’t been all roses, though. She says block courses aren’t scheduled as often as they should be, books don’t always get marked quickly enough and learning facilities often don’t have the correct equipment.
Mental health issues are another challenge, she says. “Some apprentices struggle but don’t mention it because they are embarrassed or afraid to say anything. There can sometimes be pressure feeling you aren’t good enough or aren’t doing as much as you should be. Sometimes apprentices are treated poorly just because they are learning and aren’t tradespeople, but feel like they can’t speak up.”
Maria hopes the ARG will make a difference in these areas. “It would be great to see more mental health advocacy in workplaces and apprentices being able to have a voice and not feel turned down or ignored,” she says.
“I am so grateful to have this opportunity to be a voice for other apprentices and to have been selected for such a great group of people actually wanting to make a change.”
Apprentices wanting to be in touch with the PGD Apprentice Representative Group can email Lisa Duston: lduston@masterplumbers.org.nz
Maria Contreras Huerta.
KEEPING THE CUSTOMER HAPPY
Dylan Roy’s journey into the plumbing, gasfitting, and drainlaying industry may have started by chance, but his passion and dedication have already led to success, as NZ Plumber discovers.
AUTHOR: JE T’AIME HAYR
Dylan Roy never envisioned becoming a trades professional. In fact, it was a twist of fate that led him to the industry. While working at a plumbing supplier in Hamilton, Dylan learned that local company CJ Cant Plumbing, was looking for an apprentice.
Intrigued by the opportunity to try something new, he decided to give it a shot and has been thrilled to discover a passion for the industry that has only grown over time. “I love every minute of it,” says 26-year-old Dylan. “The chance to experience something new every day gives me the variety that I craved – I never get bored.”
On the apprenticeship journey
Dylan’s apprenticeship journey began in May 2019, with the support of Masterlink, which he credits for playing a crucial role in his development. “Masterlink Regional Manager Russell Walsh was really good – like a second boss – and always available for questions and any issues,” he says.
Having Russell as an external mentor provided Dylan with a confidential sounding board, ensuring he could navigate challenges with confidence. “Your apprenticeship is ultimately based on the experience you have with your mentor. You can be extremely driven, but without proper support, you will struggle to succeed.”
Among the jobs he was involved with during his apprenticeship, Dylan installed and checked gas appliances for Maui campervans at their factory. This task tested and honed his gasfitting skills and contributed to him being chosen as the Gasfitting Finalist and ultimately Overall Winner of the 2024 James Douglas Medallion, awarded to top newly qualified apprentices in the PGD trades.
His plumbing, drainlaying and gasfitting apprenticeship ended up taking six years to complete due to delays caused by Covid lockdowns and training delivery disruptions. Masterlink Apprentice Training Manager Pete Shields, a certified workplace assessor, carried out Dylan’s final gasfitting assessment on the job site to ensure he could get qualified in a reasonable timeframe.
Collaborative work environment
Dylan recently transitioned from CJ Cant to a new role at Optiplumb, also in Hamilton. With a team of 12, Optiplumb offers all three PGD services, and Dylan is thrilled to be part of a group where everyone brings different strengths to the table. “We have two apprentices at the moment, and we all share our knowledge and learn from each other,” he says. The collaborative environment is something Dylan values greatly, as he feels it fosters continuous learning and growth.
The 12-strong Optiplumb team, from left: Keelan McMullen, Tex Masters, Dylan Roy, Paul Walton, Kade Mellor, Adam Lawson, Duncan Leask, Amanda Capel, Luke Cornille, Jesse Nagle, Connor McBreen and Joe Tawake.
Since becoming qualified, Dylan has noticed a shift in his responsibilities and the expectations placed on him. His new role at Optiplumb allows him to work across all three PGD services, as well as roofing. “Now that I’m qualified, I am fully responsible for the job and the outcome,” he says. This increased accountability is something he embraces, especially in the positive environment at Optiplumb, where support and encouragement abound.
For Dylan, the size of the project doesn’t matter so much as the quality of the work. “I treat every job with respect and the same attention to detail,” he says. “What drives me is that I want the customer to be happy with the outcome.”
When not on the job, Dylan enjoys spending time with his sixmonth-old Ridgeback puppy, which he’s been busy training. He’s also part of a small group of industry professionals who do arm wrestling for fun, camaraderie and a little friendly competition!
Good news for plumbers
Dylan won the prized 2024 James Douglas Medallion.
Dylan Roy was assessed onsite by Masterlink Training Manager Pete Shields to complete the final gasfitting assessment towards his qualification.
10 MINUTES WITH...
SARAH JAMIESON
Plumbing business owner and Coastguard supporter
When Sarah Jamieson heard about the first-ever Big Swim fundraiser for Coastguard, she decided to dive in and get involved.
AUTHOR: JE T’AIME HAYR
Sarah Jamieson says she’ll be back into the Big Swim in 2025 and hopes to beat the 20km goal she set herself this year.
Sarah Jamieson co-owns BOP Plumbing & Gas with her husband Aaron. This July, she took time out of the workplace and dove into the pool to participate in the inaugural Big Swim, swimming 20km to fundraise for Coastguard.
Why did you decide to take part in the Big Swim?
I find swimming relatively easy – although between running BOP Plumbing & Gas and having two little boys, finding the time can be tricky. Living in Rotorua, where we are surrounded by lakes and go ocean fishing a lot, it felt worth the effort to support Coastguard, which is a great cause.
Have you always been a swimmer? Yes, I grew up at Lake Okareka, so I swam there a lot, and Mum ensured we had swimming lessons as kids, so we’d be safe in the water. I did squad training a few times a week for water polo, and I was also school swimming champ at intermediate and high school. I don’t really like training in the ocean unless there is an event, as I can’t help but feel I am the only tasty thing out there! But, in the pool, I find swimming very relaxing and enjoy getting into the ‘zone’.
Did you have to train for the Big Swim?
I wasn’t swimming at the time I heard about the event but had been talking about getting back into the pool for over a year. The mental health benefits are a big motivator – swimming is like meditation
for me. Focusing on my breathing alongside the repetition of the freestyle strokes helps clear my mind and stay in the moment. So, this cause gave me the push to take time out for myself while achieving another goal. Thankfully, I didn’t need special training –I just needed to start swimming again.
Did you participate alone or as part of a group?
I did it as an individual. I didn’t know many people in Rotorua doing it, though there were some teams that covered huge distances.
Where did you swim and how did it go?
I swam at Rotorua Aquatic Centre. The main challenge was just getting myself to the pool and making time in the day. But, once there, I would spend about an hour on each swim.
Some days I had to swim faster because I was limited on time before school pick-up. In terms of length of the swims, I mostly winged it, swimming a couple of kilometres each time, so I knew I could finish within the four-week timeframe.
Any highlights?
One was tracking my progress with my Apple Watch. Watching my average time improve over the month was satisfying. I had a delayed start due to a health issue, so I had some catching up to do in the three weeks I could swim. I’m secretly competitive, so I kept trying to beat my average lap times. I also managed to raise 157% of my $750 goal, which felt great.
Have you continued swimming since the event?
No, I haven’t kept it up, though I intended to. I still plan to get back into the pool one or two days a week, on top of going to the gym and running. I recently did a 10km run through the forest without training and couldn’t walk for a week! But I do want to start swimming regularly again.
Will you participate in the Big Swim again? Definitely! Next year, I’ll set a bigger goal and aim to swim more than 20km and hopefully raise even more for Coastguard.
There’s still time to support Sarah’s effort in the Big Swim for Coastguard at: https://bigswim.org.nz/s-jamieson
The outdoor pool at Rotorua Aquatic Centre, where Sarah put in an hour on each swim.
Sarah runs BOP Plumbing & Gas with her husband Aaron.
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Can you top these? Send your dodgy photos to the Ed:
“Called to a leaking header tank,” says Mick Kelly of Bathroom Genie, who sent in these photos.
“Once on site I delivered the bad news that everything needed to be replaced for a more conventional low-pressure cylinder install. Customer asked if I could save the cylinder. I tried but under the new pressure, even though still low pressure, the cylinder was changed two days later.”
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Your best choice of downpipe to complement Marley uPVC or metal spouting jobs.
Typical install with uPVC spouting
Typical install on metal spouting Available in the
To connect to metal spouting simply use a MC11.80 dropper. Cut a hole in the spouting and insert and fix the dropper using a quality sealant.
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