NZ Security April 2012

NZSecurity ISN 1175/2149

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April / May 2012

Kaba Celebrates 150 Years of Innovation IT Security - Risky Business Investigations Triggered by Fake Training Reports Fire Industry Takes Lead in Standards Revision www.NewZealandSecurity.co.nz • www.FireandSecurityNews.co.nz Trusted sources of information for industry professionals

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A trusted source of information for industry professionals

CONTENTS Security

Contact

Telephone: + 64 (0) 274 597 621 P O Box 301 816 Albany 0752 Auckland, New Zealand

All enquiries to

craig@newzealandsecurity.co.nz Editorial contributions welcome.

6

Kaba celebrates 150 years of innovation

8

Phone hacking - no skill required

10 Time to nail down your network 14 IT Security - risky business 16 Standards New Zealand 20 Cut price invitation

Deadline for all copy June - July 2012 issue is the 15th May 2012

22 Investigations triggered by fake training reports 24 Using sophisticated technology to solve crime 26 Catch Australia? We would rather not 30 Beijing metro case study

Features June-July Wholesalers and Manufacturers, Smart card technology, Perimeter Protection.

August-September Banking, Insurance and Finance.

Loss Prevention, Industry Training.

34 Making the encoder switch 36 Zone Technology 38 Brooks product review 46 Association News NZIPI 47 Association News ASIS 48 Association News NZSA 49 Association News MLAA 50 Digital video surveillances in public transport 54 HID Global

Disclaimer: The information contained in this publication is given in good faith and has been derived from sources believed to be reliable and accurate. However, neither the publishers nor any person involved in the preparation of this publication accept any form of liability whatsoever for its contents including advertisements, editorials, opinions, advice or information or for any consequences from its use.

Fire 40 Fire industry takes lead in standards revision 42 Fire engineering coming of age 43 Kiwis lagging with global fire engineer qualifications 44 Portable pumps deliver export stream

Copyright: No article or part thereof may be reproduced without prior consent of the publisher.

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4

April - May 2012

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Kaba 150th Anniversary take charge. It was immediately clear

newly established company. This aqui-

tial of the firm’s products could only

to him what sort of potential the firm’s

sition enabled the firm to diversify into

be fully utilized through extension to

products offered, and he took the first

new areas of business.

other security applications. This think-

Kaba celebrates 150 years of innovation daring step beyond the Swiss border,

first moving into the UK and Austria.

ing led to the acquisition in 1990 of

Innovation drive from the 1980s

the German company Benzing, laying

onward

the foundations for today’s Workforce

Robust growth demanded additional

In 1965, Ulrich Graf joined the firm. An

Management segment. In the follo-

and modernized production capacity.

electrical engineer by training, he suc-

wing year, the German firm Gallen-

A new plant producing bank installa-

ceeded Ulrich Bremi as CEO in 1989,

schütz was bought, substantially ex-

tions was inaugurated in Rümlang in

and became Chairman of the Board of

panding the business in physical access

F

150the years, Kaba has been 1968. or With introduction of cash-

synonymous with innovation, less salary payments, the number of engineering excellence and bank customers multiplied, setting off reliability. While they celebrate anbirthday, international banking boom. to Bauer their it seems appropriate look AGatsupplied specialist in back the innovations thatinstallations have impacted thelarge security industry the and past Austria.

150 numbers toover France years.

In 1974, a completely new factory It all began in 1862 with a small factory for making locks was constructed in making safes in Zurich, Switzerland. By theWetzikon. turn of the century, it was a publically listed company and in 1918 the company In orderfurther to cope with growth expanded with therapid opening of and a lock factory to supply the nowfor large ensure it was well equipped the fuZurich ever-growing ture operation demands with of the market, the comnumbers of locks for its vaults, safes and pany set up a holding structure in 1974: money boxes.

Bauer AG became Bauer Holding AG, In 1934 the lock factory releases a truly and in the same the year over revolutionary product: first took cylinder the Union safe factory in patented Zurich. Its lock with a reversible key. This keysafemaking can be inserted either was way round into a division disbanded, lock, and to this day still remains a popular whilst the access control, time mankey type. The push button lock followed in agement and building management 1960, and, in 1975 Kaba launched the first division continued in the shape of a electronic safe system, called the Bauer SCS 256.

But there was more to come.

In 1987, systems.

Biover verification) in 1996, Directors in 2006.

Mr Graf recognized The(biometric firm’s strategic direction

Kaba invented Paxos, a redundant highthe Internet compatible Bedanet terminal was becoming ever more obvious. Kaba security lock for vaults. 1990 saw the birth in 1999 and in 2000 the Kaba elolegic products would have to be combined – as the Group started to call itself afof RFID technology, which facilitated access control system, which allows online with the smart new possibilities offered IPO in 1995of – was clearly develthe first card technology.

Thisby ter itsmanagement mechatronic cylinders was electronics if the company was to coninto an integrated provider of was then followed by innovations like opingintroduced to the market.

Since thesecurity turn of solutions, the last century, tinue to assert itself in the market comprehensive with Kaba has continued to innovate with products place. Thus, from the 1980s onwards divisions devoted to locks, doors, idensuch as Kaba exos sky in 2001 (intranet there was a veritable flood of innova- tification systems and access control. electronic access control), as well as tions, surprising the market time and The magic words, or common thread: Gitcon in 2004 (GPS supported transport Access. again: in 1982 the first PC-based ac- Total lock for freight security) and CardLink cess and time system, in 1984 the in 2006. 2008 saw the introduction of TouchGo, while more Kaba has leap – first over therecently Atlantic, world’s first mechatronic lock cylinder, The big released a contactless hotel lock, selfin 1986 the first electronic safe lock, in then to Asia boarding gates at airports, and harm 1994 the first key based on RFID (radio- The acquisition of Canadian company minimisation door furniture for use in frequency identification technology), Unican in 2001 fitted with this overall hospitals and detention facilities. did not just represent a then more and more products provid- strategy.

In This late 2010 a significant innovation ing contactless access. majorwas leapachieved across the for Kaba, of the withAtlantic the introduction 2000® Self Powered electronic it alsoE-Plex doubled its volume of business, lock.

The self powered version On the road to Total Access making the Group a world leader of in the already popular and versatile E-Plex Hand in hand with technological chan- high-security locks, hotel locks, push2000® electronic push button lock saw ge came the realization that the poten- button locks and key systems (key copythe addition of Powerstar™ technology, which removed the need for batteries

early on that traditional mechanical

1878

Reversible key The invention of the first key which could be inserted into the lock either way round represented a major step forward for the company. This flat key, with dimples on both sides, remains to this day one of the most popular locking technologies.

Safe at the Paris World’s Fair Franz Bauer 1862 starts making safes in a small workshop. A showpiece model is special enough to be exhibited at the 1878 Paris World’s Fair.

1860

6

April - May 2012

1960

1934

1960

Pushbutton lock A world’s first at the time and still the standard lock in the US market. The PIN codes can be given out for a specific period of time, and varying access codes can be issued, providing continuous audit capability.

1970 NZ Security

ing machines, key blanks). In 2007 – by then Rudolf Weber had become CEO, a position he held until 2011 – the Group expanded by acquiring the Chinese firm Wah Yuet in the promising Asian markets. In this period, the business portfolio was also streamlined by disposing of the Door Automation segment in 2011.

And the story goes on

or wires, adding new dimension of In 2011, Riet aCadonau took charge of convenience to the product.

Kaba, a world leader in terms of inno Powerstar™ technology enables the vation and technology employing power to operate the lock to be generated around 7,500 the staff in over 60 counby simply turning lever, eliminating Cadonaubatteries had already earned thetries. need Mr to maintain or wires andhis making installation a straight forward stripes on Kaba’s Board of Direcprocess. tors between 2006 and 2011. The Once installed, the E-Plex 2000® Self changeover at the top also representPowered lock is also easy to operate. ed a generational shift. The new crew Programming the lock is user-friendly, around via Riet will strive achievable theCadonau keypad without the useto and or further extend the comof maintain any software computers.

Gaining access via leading the lock position is even easier the user pany’s in the- areas of simply has to turn the lever to power up access control and keys as part of the the unit, enter an authorised access code, global security industry. This will enaand then turn the lever again to gain entry.

Kaba to continue to create added Anble audio and visual indicator confirms value for all through whether access has stakeholders been granted and the provision of innovative unitthe relocks once the door closes.solutions From a technical perspective E-Plex around the world.

Kaba’s the dynamism 2000® Self Powered lock features a makes it an attractive employer for cylindrical locking device, has the ability skilled and committed staff and manto be set to passage and lock out modes, who are keen to meet the chalcanagers be programmed with multiple access lenges the marketplace. codes, canofcontain multiple authority levels

“kaba aims to continue to bring benefit to its customers through innovation. leadership in innovation is therefore a cornerstone of our strategy.”

and offers customized parameters such as code length and re-lock timings. The lock is fire rated and has a weather resistant external housing makes it suitable for use on any door, even those exposed to the elements.

The unit comes standard as left handed but is easily field reversed and can be ordered in either a satin chrome or satin brass finish.

For administrative purposes, the E-Plex 2000® with PowerStar™ technology is available with audit trail and software management. Using E-Plex Standard Software Version users can access Riet3.2, Cadonau, CEO the lock’s last 1,000 audit events recorded in memory, including the use of the mechanical key override feature. The Excel based E-Plex Standard Software works with Windows 7 Home Premium Operating System and Microsoft Office 2010. It requires no special knowledge, comes with on-screen instructions and has been designed to be simple to use. The E-Plex Standard Software is free and can be downloaded via the “Products” menu at www.kabaaccess.com.

To learn more about the E-Plex 2000 Self Powered electronic lock or about Kaba’s last 150 years, visit www.kaba.co.nz or call 09 274 3341.

2008

1975

2009

RCID/TouchGo Electronic locking system based on RCID technology which enables authorized persons to unlock doors simply by touching the handle. This technology makes use of the human body’s natural electrostatic charge to provide data transmission.

Bauer SCS 256 Kaba brings the first electronic safe system to market.

2000 NZ Security

2008

ZigBee contactless hotel lock RFID locks are incorporated into a central management system which enables two-way communication between each individual lock and the central server.

2010

April - May 2012

> 7

IT Security

Phone hacking – no skill required

T

he UK phone hacking scandal that brought down the News of the World Sunday tabloid, led to a string of high-profile ongoing court cases that continue to reverberate throughout News Corp, doesn’t have anything to do with hacking at all.

All mobile phones are supplied with a default pincode that users should change minutes after turning their phone on for the first time.

For example, one brand of phone may be supplied with the factory pincode 1111.

Unless it is changed, anyone can dial in and listen to voicemail messages by using the factory code or guessing the four-digit pincode number (for example, the phone owner’s year of birth).

This is because most networks offer users remote access to voice mail – you don’t need to use your mobile phone to listen to messages left for you.

Depending on the network, this voice mail access number could be based on the mobile number, or a generic one for all customers. Hackers simply call the number and enter the code, trying known factory preset numbers first. No technical skill is required.

For example, with an iPhone you can listen to your voicemail from another phone. Simply dial your iPhone’s number and wait for voicemail to come on. While the greeting plays, dial * , enter your voicemail password and then #.

In the UK scandal, one person would typically call the target and hold them in conversation on their mobile phone while a colleague dialled the target and got the chance to access the voicemail [knowing the phone wouldn’t be answered].

In one case, the newspaper gave the parents of a missing child a mobile phone.

Staff at the paper knew the pincode (because they set it) and were able to listen to any messages left for the worried parents.

Some people remove the need to use a pincode from their voicemail so they can hear messages without having to type a code in. If you are one of them, now is the time to reach for your phone and set a unique pin number.

So called ‘hackers’ can access a target’s voicemail by having one person call the target while the other one dialled in to listen to their messages 8

April - May 2012

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IT Security

Time to nail down your network The internet is a clear and present danger to you and your clients.

Steve Hart reports that everyone needs to do their bit to stop hackers and prevent data theft

Y

ou don’t have to look too far to see how vulnerable websites are to malicious attacks, how easy it is to read other people’s private emails and how open some systems are to virus attacks.

Cyber risks appear to be growing everyday. So much so, that some industry watchers are starting to raise the idea of creating a fresh new virus-free version – the so-called web2.0.

Prof Alan Woodward, a cyberspace security expert writing for the BBC, says the level and ferocity of cyber-attacks on the internet reached such an horrendous level in 2011 that some are now thinking the unthinkable: to let the current internet system wither on the vine and start up a new more robust one to replace it.

He says: “The evidence suggests that our efforts to secure the internet are becoming less and less effective, and so the idea of a radical alternative suddenly starts to look less laughable.”

Cybercrime survey • Cybercrime now ranks as one of the top four economic crimes.

• Reputational damage is the biggest fear for 40 per cent of respondents.

• 60 per cent of respondents said their organization doesn’t keep an eye on social media sites.

• Two in five respondents had not received any cyber security training.

• A quarter of respondents said there is no regular formal review of cybercrime threats by the CEO and their board.

• The majority of respondents do not have, or are not aware of having, a cyber crisis response plan in place.

Source / PwC 10

April - May 2012

“Sadly, a key characteristic of our current internet is that it is a lawless, unregulated environment.”

Prof Alan Woodward

He maybe correct. In February the United State’s CIA website, which most would agree is one of the most robustly protected sites on the net, was brought down by hackers belonging to the global Anonymous movement.

Anonymous has also taken credit for crashing the websites of the US Department of Homeland Security and the FBI. Its members may also have taken a pop at our government’s website, but no one’s talking.

Anonymous (so-called hacktivists) does most of its dirty work using what is known as DDoS (distributed denial of services) – a concentrated effort by dozens of people to overload the target website with hundreds of visits in a short period of time.

It has become an effective tool for Anonymous to take pot shots at the establishment and corporates such as Sony, Warner Brothers and social media giant, FaceBook.

Closer to home, National MP and Minister of Foreign Affairs, Murray McCully had his emails hacked, emails that contained highly confidential correspondence.

A spokesman for McCully says the Minister’s emails were accessed after they had been automatically forwarded to McCully’s personal Xtra email address from his secure government email address.

Then it was floated by McCully that a disgruntled former member of staff accessed and released his emails. No matter how you dress it up, McCully’s data security failed him and the government.

“In essence, the internet was never intended to be a secure network,” says Woodward. “The concept was developed by the Defence Advanced Research Global survey - fraud, the fraudster and the defrauded • 34 per cent of respondents experienced economic crime in the last 12 months (up from 30 per cent reported in 2009).

• Almost one in 10 who reported fraud suffered losses of more than US$5 million.

• Senior executives made up almost half of the respondents who didn’t know if their organization had suffered a fraud.

• 56 per cent of respondents said the most serious fraud was an ‘inside job’.

• Suspicious transaction monitoring has emerged as the most effective fraud detection method (up from 5 per cent in 2009 to 18 per cent in 2011).

• Organizations that have performed fraud risk assessments have detected and reported more frauds.

Source / PwC NZ Security

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How to report cyber crime Web users have an easy way to report malicious or unlawful activity on the internet.

The ORB (Online Reporting Button) is a website developed by NetSafe, New Zealand’s online safety organization.

It works with enforcement agencies to direct your reports to the organization best able to investigate or advise you on various types of online incidents that include computer system attacks (hacking), spam and privacy breaches.

Orb works with the NZ Police, the Department of Internal Affairs, the Privacy Commissioner, the Ministry of Consumer Affairs, the Commerce Commission, the National Cyber Security Centre and the New Zealand Customs Service.

On the web www.theorb.org.nz

Projects Agency as a means of allowing a distributed computer system to survive a nuclear attack on the US. “Those who designed the Internet Protocol (IP) did not expect that someone might try to intercept or manipulate information sent across it.

Sadly, a key characteristic of our current internet is that it is a lawless, unregulated environment.

Even governmental attempts at governance have failed as the internet is global and no truly global governance body exists.”

The cost of cybercrime to Kiwi companies in 2011 was a staggering $625 million. According to a survey by Norton, a maker of computer protection software, cybercrime cost the country more than $288 million in direct financial losses and an additional $337 million in time spent resolving the crime. That’s $1.71 million every day.

According to the Norton Cybercrime Report 2011 more than two-thirds of online adults (69 percent) have been a victim of cybercrime. In New Zealand,

seven in 10 online adults (72 percent) have been a victim of cybercrime.

The number of reported new mobile phone operating system vulnerabilities increased, from 115 in 2009 to 163 in 2010 – yes, geeks write viruses to attack mobile phones too.

In addition to threats on mobile devices, increased social networking and a lack of protection are likely to be some of the main culprits behind the growing number of cybercrime victims.

“There is a serious disconnect in how people view the threat of cybercrime,” says Adam Palmer, Norton’s lead cybersecurity advisor.

“Cybercrime is much more prevalent than people realise. In the 12 months to September 2011, three times as many adults surveyed have suffered from online crime versus offline crime.

Fighting cybercrime is a shared responsibility. It requires us all to be more alert and to invest in our online smarts and safety.”

The Norton report found that less than half of those surveyed review credit card statements regularly for fraud (47 percent), and 61 percent don’t use complex passwords or change them regularly.

In yet another report, this time from accounting firm PwC, it says business owners have been so busy fighting fires to keep their business going, that they have taken their eye off the ball when it comes to security.

“It’s common practice, during periods of economic overcast, for companies to withhold investment in new markets and capabilities, and even maintenance of existing operations – that is, until the forecast for revenues that are robust enough to cover significant portions of the investment become more compelling.

That strategy doesn’t work for information security. After all, the cyber risks that threaten information often increase during contractions in the business cycle. This is especially true when funding that is crucial to maintaining the integrity of information Typical internet crimes • Asset misappropriation • Accounting fraud • Bribery and corruption • IP infringement • Money laundering • Tax fraud • Insider trading • Espionage

12

April - May 2012

Stay secure online • Install security software and update it regularly • Turn on automatic updates so that all your software receives the latest fixes.

• Get a stronger password and change it at least twice a year • Stop and think before you click on links or attachments • Stop and think before you share any personal or financial information – about yourself, your friends or family • Never respond to emails or cold calls purporting to be from banks or financial institutions Source / Norton security practices freezes up or gets pushed over to support other facets of the business.”

Apart from robust procedures, passwords and a bullet-proof network, PwC says companies can’t just rely on the IT guy to cover every base. It has to be a company-wide responsibility – from the CEO down to the casual temp says the firm.

“People continue to pigeonhole cyber security as an IT issue, which means there is little communication between business managers and security professionals,” says PwC. “Awareness is now growing that cyber security is actually a core business issue.

Information security’s strategic value is now more closely aligned with the business than with IT – more chief information security officers (CISOs) now report to the chief executive officer (CEO) than to the chief information officer (CIO).”

PwC says while it is clear that the CIO is usually responsible for IT security risks, it believes it is essential that the CEO and the board understand cybercrime risks and probe into them on a regular basis.

“The statistics show that the most senior people in organizations are not placing enough emphasis on the importance of managing the cybercrime threat.

We believe the CEO needs to get to grips with these threats – to become cyber-savvy.

“We think having a CEO who truly understands the risks and opportunities of the cyber world will be a defining characteristic of organizations, whether public or private sector, in the future.”

Steve Hart is a freelance journalist.

Email Steve@SteveHart.co.nz NZ Security

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IT Security

Risky Business Steve Hart reports that staff who are apparently beavering away on the computer may be doing your company more harm than good

D

ean Stewart has spent the past seven years in IT security. An expert in computer forensics, he works with companies to keep their data safe and helps bosses spot time-wasting staff.

He says too many people are wasting hours on the net when they should be working and that employers are within their rights to block access to sites such as Facebook, TradeMe, YouTube and Twitter.

However, the Christchurch-based director of WebSafety NZ, says the elephant in the room are people taking company laptops home where they are connected to insecure networks. In addition, he says people who use smart phones and tablets also pose an additional risk.

“There is some concern emerging with company-owned laptops and smart devices because they are being used at home where they are connected to the home-owners’ internet service and public wireless networks,” says Stewart.

Dean Stewart of WebSafety NZ 14

April - May 2012

“We know from experience that 65 per cent of staff spend at least 90 minutes surfing the internet outside of break times, that is unrelated to their work.”

Dean Stewart, WebSafety NZ This, he says, increases the risk that a firm’s network could be infected with a computer virus.

In addition, he says the concept of ‘bring your own device’ or BYOD as it is becoming known, is also gaining ground and poses another risk to IT security.

“Particularly in schools with kids taking in laptops and smart devices such as smartphones,” he says. “Schools will have a fight on their hands unless they fully understand the need to protect their networks.

“I predict the same will happen in the corporate world and later on in the small business community – staff using their own gear will be seen as a cost-effective option.

But how do you manage data when emails, perhaps containing highly confidential information, are being shot out to all manner of hand-held and portable devices via wireless and bluetooth systems?”

Not only can wireless be insecure, but smartphones and tablets are easy picking for thieves.

External storage devices, such as the humble USB memory stick, are also a cause for concern, says Stewart.

“Some firms are disabling their computers’ USB ports to prevent people plugging in a memory stick to copy documents or introducing a virus,” says Stewart. “But disabling terminals is not ideal – these things are better managed through policy.”

Finding out what computer users have been looking at is something Stewart excels at. He can tell a business owner exactly what a member of their staff has been doing on their computer at any given moment. And the member of staff would never know their time-wasting secret has been revealed.

“If a manager want’s to know what their people have been doing on the computer, then there is a clear record hidden away, deep down in the operating system,” he says.

Internet policy If your bandwidth costs are going through the roof or you think staff are spending too much time doing things they shouldn’t on the computer, then it’s time to set down some clear rules on acceptable computer usage.

Dean Stewart of WebSafety NZ recommends staff sign a company-wide acceptable internet usage policy that sets the boundaries so everyone – staff, contractors and temps – understand what is and isn’t acceptable.

“It makes staff accountable,” says Stewart. “The document would also include a clause on reading people’s email. Monitoring of computer usage is allowed in businesses so long as staff have been told.

However, companies that allow their staff to use their personal computers and smart devices at work may be in a legal grey area when wanting to gain access to them.”

NZ Security

“Sure, the history (cache) of the web browser can be wiped by the user, but another file stores web addresses, key strokes and mouse clicks that can’t be wiped so easily.”

Stewart says he can access a computer remotely to download the hidden file that features in most modern computer operating systems, or instruct a client on how to access it themselves and email it to him.

“Then we run the file through a piece of software and prepare a full report on who was doing what, when and for how long,” he says. “About the only data the file does not show are passwords, such as those used to access a bank account.”

Apart from time wasting, Stewart says staff who download un-authorised files from the net at work can unwittingly introduce viruses and malware to their employer’s computer system.

“Malware is malicious software that has the potential to slow a computer down, it has the potential to record information and send it to a hacker on a regular basis,” he says.

One malware program I saw was presented as a fun toolbar to help with internet searching. Another was a web pop-up screen that offered to clear the computer of viruses – it did the opposite.”

Stewart says firms can help themselves by having up to date and reputable anivirus and anti-malware software installed.

“We know from experience that 65 per cent of staff spend at least 90 minutes surfing the internet outside of break times, that is unrelated to their work,” he says.

“This activity tends to take place in the hour before and after lunch time. It adds up to thousands of dollars of lost productivity for the employer during the course of the year.”

On the web: websafety.co.nz

USB flash drives have become an increasingly popular data storage option with some devices now holding up to 132gb of data. A 2010 recent survey by SanDisk, a major manufacturer of USB devices, shows that large amounts of sensitive data is stored on USB devices. However, this convenience doesn’t come without risk.

Main threats: • Unauthorised removal of data • Virus introduction • Exposure of sensitive information Key benefits of USB device security: • Reduced risk of data theft • Reduced risk of data loss and/or corruption • Enhanced controls of access to company critical data • Promotes employee understanding Having established the risks associated with portable storage devices, now is the time for your organisation to consider whether it should: • Limit the use of portable data storage media and devices except with specific authority.

• Automatically record the attempted connection of any and all devices to the corporate network.

• Prevent MP3 players, digital cameras and mobile phones being connected to PCs. • Automatically encrypt all data carried outside the network on portable devices.

• Amend definitions of ‘misconduct’ within appropriate HR policies to reflect the new issues facing organisations as a result of these lifestyle devices.

Tips for combating unauthorised USB devices There are a number of countermeasures that can help to reduce, but will never eliminate, the risk of using USB storage devices. These include: • Disabling the USB and FireWire ports on each computer.

• Introducing encryption technology to protect intellectual property and other data against disclosure on misplaced or stolen USB devices. If the data does leak out of your organisation no unauthorised person will be able to read it.

• Using portable storage devices that feature strong authentication as well as data encryption.

• Having your IT staff use features within the computer operating system to control access to USB ports and devices.

Source / Deloitte

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NZ Security

April - May 2012

15

Standards New Zealand

Guts of new security standard useful

By Peter Parnham

A

new joint Australian/New Zealand Security Standard published by Standards New Zealand is a welcome update to industry benchmarks in this country, but you need to focus on parts that are relevant to New Zealand readers.

It is an irony that the Standards Setting body has issued a standard that is not up to normal professional standards.

AS/NZS 4421:2011 Guard and Patrol Security Services, specifies the minimum requirements for the operation and management of organisations providing guard and patrol services and supersedes the previous version which dated back to 1996.

The document is written in a way that makes it clear Kiwis are riding on the coat tails of the Australian standard, which might make sense since they financed the revision, but it would not have been an onerous task for Standards New Zealand to insert notes to make it clear which parts are not relevant to New Zealand. The alternative approach would have been just to admit up-front that this is an Australian standard and not a joint standard at all.

Peter Freeman 16

April - May 2012

But despite the drawbacks from the Kiwi perspective, the guts of new standard will provide useful minimum benchmark for New Zealand companies, according to the minority New Zealand representative on the development committee, who had pushed for a more Kiwi-friendly document.

Diverse The 34 page, $100 document, is not leisure reading, as it tackles such diverse topics as governance and management, financial resources, standard operation procedures, contracts, terms of employment, equipment and training, operation rooms, and minimum responses times.

In joint Australia/New Zealand standards there is usually polite recognition that while we have much in common with the Aussies – including the broad sweep of standards that security companies should meet – there are important differences in the legislative and business environment.

This is usually done in joint Australia/New Zealand standards with acknowledgements highlighting the sections that don’t apply in one or other of the partner countries.

You don’t have to read far to see that this standard doesn’t bother with such niceties.

Section 2.2 informs the reader that ‘licensing authorities require the guard/ patrol service provider to have sufficient working capital [day to day cash resources] to meet operational needs.’

Search the New Zealand Private Security Personnel and Private Investigators Act 2010 and you will not find any such thing.

Similar references to industry awards, state legislation, firearms, and identification mean that New Zealand readers need to look at the contents warily because some of it is not relevant

or not true in this country, while some sloppy proof-reading doesn’t help inspire confidence.

Look in the standard for a familiar New Zealand term like ‘certificate of approval,’ you won’t find it.

Still useful For all that, the Kiwis reading this standard are likely to be familiar and experienced with the local industry and can more than likely spot the problem areas and skirt around them, even while having a rueful chuckle at Standards New Zealand for not standing up to their Australian counterpart.

Even if some areas of the standard are not applicable in New Zealand, the standard overall is still relevant and useful, says Peter Freeman who pushed New Zealand interests while representing the New Zealand Security Association (NZSA) on the committee that oversees this, and other security standards.

Freeman is taking a break after finishing with Signature Security late last year.

He says the AS/NZS 4421 standard will be incorporated into the relevant NZSA codes of practice being reviewed this year. The standard is voluntary, rather than mandatory, leaving industry bodies to encourage their adoption where they can.

“NZSA’s response is to incorporate them into NZSA codes of practice and if you want to be an accredited member of the NZSA, they must be adhered to,” says Freeman.

He expects the new standard will gain wider support once the current review of the codes of practice is complete and NZSA starts disseminating them round the industry.

“Part of the NZSA strategy over the next 12 to 18 months is to educate the end users as to what standards are applicable to the services they are seeking,” he says.

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Readers of NZ Security include those working directly and indirectly in the domestic and commercial security industry. From business owners and managers right through to suppliers, installers and front line staff.

Among our readers are IT security experts, surveillance professionals and loss prevention staff.

Our readers take their job seriously and make an active choice to be kept informed and up to date with the industry.

For only $50.00 plus GST you can ensure that you receive a 1 year subscription (6 issues) by filling out the form below and posting to: New Zealand Security Magazine PO Box 301 816, Albany, 0752 Auckland, New Zealand or email your contact and postal details to: craig@newzealandsecurity.co.nz

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18

April - May 2012

Not just the big boys Freeman dismisses the idea that standards and accreditation are the preserve of large security companies.

“After doing audits around the country I can say that some of the companies with the most professional systems are medium and small companies, with really competent, interested and involved management and ownership,” he says.

“We’ve got accredited members that are one man bands and after changes last year it is easier for smaller companies to become members of NZSA. We have also been successful in encouraging quite a lot of companies to become members from places like, for example, Hawkes Bay and the West Coast.

Even though I have been employed in the past by large companies, I try to stick up for the smaller companies because without them the big ones can’t provide cover across the whole country.”

Freeman says the new standard is not radically different from the old one but rather reflects changes in the industry.

“For example when a client employs a company to provide a service, they don’t realise that much of the time, even with international companies, they are going to be employing subcontractors.

However, under AS/NZS 4421 a principal contractor cannot abrogate their responsibilities and controls in the principal contract must be passed down to sub-contracts.”

The standard also specifies that the principal contractor will advise the client when services might be sub-contracted.

Not put off Freemans says businesses should not be put off by references to the ISO 9000 international standard which is offered in the standard as guidance for a quality management system.

“The AS/NZS 4421 standard says to implement a quality management system, it doesn’t say you actually have to do one to ISO 9000 standards,” he says.

“It’s amazing the number of people I encounter who have got very little quality management or systems for checking.

Quality management is just good business practice.”

Other sections of the new standard address employee vetting and selection.

It specifies that pre-employment checks should be as thorough and comprehensive for occasional and part-time employees as those for full time employees, a requirement that is a lot tougher than simply getting a temporary certificate of approval under New Zealand law.

“This places more requirements on the employer to carry out reasonable checks before you employee somebody even as temporary or casual staff – which is good practice,” says Freeman.

Training Training too, earns a full section in the standard and although there are no specific qualifications mentioned, it does cite 11 basic subjects to be covered by all staff. It is a list heavy on topics like standing orders and administrative procedures, skipping any sort of conflict resolution, while first aid training is required only for those ‘expected to carry out first aid duties.’

When it comes to internal procedures the standard says that no one, including casuals, should go onto the job without induction training, and no-one should take up duties at a site without training for that site, given by suitably qualified or experienced staff.

“Delivery of training is difficult at times,” says Freeman, “But at the end of the day, the only way we can improve the industry and the service provided to the clients, is to raise our professionalism through training. At NZSA we believe if you’re going to do training it should be formalised and transferable and recognized.”

Operations room A further challenge for some businesses, especially some of the smaller ones, will be the details for operations room design and manning.

Freeman is in favour of the detailed requirements.

“As a Christchurch resident I know what happens in emergency situations.

In the earthquakes the security industry was called upon very quickly and responded very quickly. If some of the providers had not been set up properly, it would have caused even more problems.”

He says that smaller companies who want to meet the standard in this respect may consider outsourcing this part of their operation.

For Freeman and the NZSA, this and the other provisions in the standard are driven by a simple proposition: if the standard becomes a recognised accepted benchmark, then the industry reaches a higher standard and should be able to charge a higher price for a better service.

“At the end of the day it’s a way of differentiating,” says Freeman, “between those ones that do invest in their service and their staff, and those that do not.”

NZ Security

Hotel Technology Today - Driving Guest Experience and Hotel Security with Operational Ease The Hotel Guest, both business and tourist, demands more simplicity from all the technology provided to them today.

Systems need to be simple and seamless for the guest. When asked, guests want things to happen quickly, be convenient, secure and less complicated. The hotel focus is on reliability and effective business partners to enhance functionality.

Technologies that help people save time are quickly adopted.

For the Hotel, a system needs to meet the unique operational demands of a modern operation.

The Visionline Platform with the Radio Frequency Identification (RFID) Locks by VingCard provides both enhanced guest experience and real efficiencies to the hotel.

The RFID lock allows simple contactless guest room entry. The Guests love and appreciate that their RFID Key cards cannot be demagnetized accidentally.

In addition, VingCard locks are compatible with the Near Field Communication (NFC) technology that is being used in the Mobile Phone market today. This will enable the traveller to use their phone as a room key. They book online through PC-or web–enabled devices.

On the day of arrival the Room number and the digital hotel room key is sent securely to the guest’s mobile phone. When the guest arrives at the hotel, they can skip past front desk and go directly to their room. The hotel door lock is unlocked by simply holding their NFC Phone near the door lock.

People today are quick to adopt the new technology. The likes of Auto

NZ Security

Check-in machines at Airports and even Supermarkets clearly demonstrates the uptake. In tests completed with NFC phones, guests reported not having to wait in line at reception to check-in and checkout was a major benefit.

Visionline is the cutting edge of wireless online access management systems. The wireless networking platform connects standalone electronic locks and other guest room devices and systems. Quay West Auckland, Novotel Auckland International Airport and Sebels Suites are already discovering these benefits.

Visionline allows the standalone electronic lock to communicate with the central property server via online secure radio frequency - eliminating the need to manually reprogram locks, centrally cancel guest and or employee cards and enable maintenance reports and battery status checks without going to the lock.

A remote Audit Trail and live card tracking capability provides valuable intelligence in the event of a guest dispute.

The advanced communication function keeps hotel management constantly updated regarding security issues, such as door ajar and card tracking etc, via automatic text message or emails.

The ONLINE product also allows for integration with models of the ELSAFE Digital Safe. This allows front desk to remotely view a safe’s locking status. This prevents guests from leaving valuables behind, which hotels advise happens regularly.

The Visionline wireless backbone allows the integration of the Orion Energy

Management System. This comprises of the wireless digital thermostat, occupancy sensor and door position sensor interfacing with remote server software and a comprehensive dashboard reporting interface. Orion not only enables hotels to reduce their electricity bills but also improve their environmental and green initiatives in a meaningful way.

The room control dashboard provides an overview of guestroom total energy consumption. Orion automatically assumes control of the ambient temperature when guestrooms are unoccupied, never allowing them to become either too hot or cold.

Upon guests return, the system automically resumes the pre-set temperature settings.

Likewise Orion interfaces with the hotel property management system to pre– condition the room upon guest check-in and automatically engages enhanced energy savings mode upon check-out.

The Orion system provides a big step towards a greener hotel. And this is becoming a selection criteria for guests in choosing which hotels to stay with. The values of savings are a real quantifiable figure for the hotel.

VingCard are working closely with a number of providers of other access management and ticketing solutions for such use in ski resorts, airports, sports venues and tourist attractions.

VingCard Elsafe are the leader in developing locking systems for the hospitality industry offering user-friendly security that meets the unique operational needs of hotels, resorts, backpackers and student accommodation.

April - May 2012

19

Business

Cut price invitation

L

ast time in this column we talked about price cutting and suggested that if it is the only sales tool in your toolbox, you will have trouble building a prosperous business.

But it is pretty easy to make price the focus of your sales efforts without intending to, often just by bringing price up too early in the pitch. Yet if you focus on price, that is exactly what the battle with your competitors will be about, especially if they are using the same approach.

The golden rule is to make the customer want your product or service before you ask them to think about the cost. If they don’t want it then they have no reason to care if it is cheaper or not, and you are wasting your time and theirs.

Peter Parnham is an Auckland based business mentor and freelance writer Contact: peter.parnham@paraphrase.co.nz.

Next issue: How to respond to price objections 20

April - May 2012

A salesman from a large phone company came to my door the other day and his opening gambit was to ask how much I was paying for my phone and broadband, then to say his company was cheaper for what seemed to be the same thing. As a result I didn’t trust him, and I didn’t trust his company because I reasoned to myself that phone companies all use the same technology and if it was cheaper, there had to be fishhooks in the deal somewhere, most probably some trick data restriction or some substandard overseas call centre.

He had lost me, just as anyone talking price straight away will lose their sales prospect. It would have been much more productive for him if he had latched on to something I wanted from his service that I wasn’t getting now.

What’s more, if he had shown me that his company’s service was better for me, it wouldn’t have needed to be cheaper, I would have been happy to pay the same price or more.

If you find yourself or your sales team using the same approach as that sales person, think again. It is driving your price down for no reason.

The conversation should be about the needs and desires of the customer, and once you uncovered that, about how your company can fulfil them, and only after that should you approach price.

When quoting a job in writing you can also unintentionally make price the focus. Even the words ‘quoting’ and ‘pricing a job’, are price orientated words.

Instead, try submitting a proposal that explains how your company will solve the customer’s problem.

Many computer systems allow you to submit an itemised quote that looks pretty much like an invoice or a purchase order with a price at the bottom, or you

may have a word processing document or a spreadsheet that produces a similar format.

This approach to quoting is not really sales, it is order taking, and it is appropriate for pricing a couple of wing nuts or paper clips, but it is not the way to win over new, loyal customers.

Even if you include a glossy brochure or a nice covering letter with your purchase order style quote, you invite comparison with competitors on price alone.

This is because it’s human nature to turn straight to the price sheet and ignore your carefully crafted sales collateral or covering letter. It is the same with emails.

Sending an email with attachments called, say, covering letter.doc and quote.doc and the quote is what gets printed out.

When your contact makes a printout or photocopies for signoff by their boss or the accountant, or to circulate at a meeting, you can bet it is only the quote with the price that will be circulated, not your brochure. Most likely it will be compared to the other quotes from competitors in the same format, inviting the decision to be made by comparing price - because prices are all the accountant, the boss or the meeting will see.

There is a better approach. Instead of a separate covering letter and quote, submit a proposal that puts your key benefits and price right together on the page, nestled in among the other benefits of using your company. Use bullet points. The objective is to make sure your contact and everyone in the customer’s organisation can only read the price by reading the benefits, even if it is printed out and handed around.

Include your marketing material, but save itemised lists for schedules that don’t have prices.

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Qualifications Investigation

Investigations triggered by fake training reports

T

wo separate government agencies are investigating after media reports alleged that students in Auckland had enrolled in a 26 week bogus security course.

The Commerce Commission and the New Zealand Qualifications Authority (NZQA) began looking into Genesis Eight International College of Security after Television One news alleged that founder Maryanne Vaafusuaga, also known as Maryanne McKenzie, had enrolled students in a security course when the organisation was not registered with NZQA as a training provider. The reports further alleged that the course had used training material lifted from legitimate providers Wintec and TSSL. It is not illegal to run a training course and to charge for it. There is a whole industry ready to come into your

Chris Lawton, CEO of security training provider C4 Group 22

April - May 2012

organisation and run training courses on sales, leadership, how to handle difficult customers, you name it. Suppliers too, often run courses in how to install and maintain their products.

However, the point of NZQA registered courses is that they are nationally recognised, transferable, consistent, and have the industry’s approval. They offer relevance because they have been developed by industry working through the industry training organisation – in this case ETITO. Even if the reality doesn’t always live up to the ideal, the system is there to provide assurance for both students and employers and help lift the quality of the whole industry.

But to falsely pretend a course is working towards a registered NZQA qualification, or that your organisation is NZQA recognised when it is not, is ripping-off both students and any employer who took a certificate or diploma at face value.

This is why the Commerce Commission has opened an investigation under the Fair Trading Act which prohibits false and misleading consumer information.

A Commerce Commission spokesperson says they are unable to say how long the investigation will take as it depends on many factors, adding that it is the courts that ultimately determine if a representation has breached the Fair Trading Act. The spokesperson says there are not many previous similar cases of educational organisations potentially breaching the Fair Trading Act in this manner, but if a breach is proven, penalties can be severe.

“Businesses found guilty of breaching the Fair Trading Act may be fined up to $200,000 for each charge. Where more than one charge is laid, the court may impose a fine greater than $200,000,” she says.

False Meanwhile NZQA’s investigation relates to the issuing of a false qualification and the use of false qualifications. The issuing of a false qualification comes under the Education Act, while the use of a false qualification falls under the Summary Offences Act. NZQA’s spokesperson says each agency makes it own decision on action that will be taken.

The NZQA investigation is near completion and has looked at information dating back to 2001, but if action is taken, potential Education Act

Managing Director Kathy Wright NZ Security

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penalties of $10,000, lack the clout of the Fair Trading Act. The possible legal action against the Genesis Eight International College of Security and its founder may prevent more students getting ripped off but it is little comfort to those students who attended the course but are stranded without recognised qualifications.

Help offered Chris Lawton, CEO of security training provider C4 Group, says when he saw the students’ plight on television he called One News pacific correspondent Barbara Dreaver and offered to assist the students at no cost to them.

“We met with six or seven families, and they’re not entirely sure how many students there may have been. There could have been at least one other course,” says Lawton.

“We’ve said any of those guys can come to us with their work and we will look at it and establish if any of it meets the standards required. We will merge them into our existing classes.”

He says he and managing director, Kathy Wright decided that C4 Group would make the offer because they have NZ Security

worked a lot in the community and wanted to help.

“We work with trainees and we see the benefits – when they earn a qualification you can see them light up,” he says.

“If you go to one of the annual Mayoral presentation of security certificates the whole family will be there, the graduate is in his Sunday best and when he gets presented a certificate by the Mayor, well, it is a massive thing.

That’s where we are coming from, we’ve always been keen to look after the people at this level,” he says.

Kathy Wright, who has extensive experience and qualifications in healthcare, says other trainees have contacted them with records of learning problems.

An NZQA record of learning is a list of all the credits and qualifications that people have earned, making is easy to verify student achievements.

“We’ve had trainees from Wellington e-mail us saying they have done first aid training but it has not appeared on their NZQA records of learning,” says Wright.

“We unearthed the person who did the training and who falsely claimed to

be certified,” says Wright. “It is clearly a fraudulent scheme.

We have also seen training providers fall over and then fail to report any credits to NZQA.” Lawton says they are dealing with a case now where for six months they have been trying to get credits to be recognised.

“We have had a lot of people over time who say they have done a course and there is nothing on their record of learning. They say they have done everything and they are left going around trying to find the evidence. Sometimes they produce evidence like emails to try and prove they have done it, so we can try and help them out, but it’s not easy because people don’t often keep that stuff.”

He says at the end of the year NZQA has a lot of data to process so it takes time for credits to appear on your record of learning, but given time it should appear.

“Our advice is to keep the evidence, photocopy what you’ve done, keep your stuff until you know it is online at New Zealand Qualifications Authority in your record of learning.”

April - May 2012

23

Technology Update

Gallagher

Using Sophisticated Technology to Solve Crime

O

rganisations around the world are operating in an environment where they are tasked with detecting and protecting against more aggressive threats than ever before. This is happening in an economic climate where resources are tightly allocated meaning there is an even greater need for specialist high performance technology to support the people charged with overcoming and dealing with these challenges.

We’ve seen significant need and have spent over two years of investment in designing and operating specialist technology solutions for some of the world’s leading policing agencies, building on our risk management, advanced intelligence and law enforcement technologies.

These powerful solutions are working hard in the background in national security and public safety. Solutions that detect, investigate and protect companies, communities and countries from threat, crime and corruption.

Our Criminal intelligence and law enforcement technology uses advanced software to mine large volumes of structured and unstructured data from many sources looking for patterns, relationships, links, finding entities, correlating events, profiling suspects and

By Craig Richardson, CEO of Wynyard Group

24

April - May 2012

presenting them in a way that police and intelligence agencies can discover entities or events of interest.

The technology then allows investigators to methodically manage a case, collaborate on complex investigations, see critical connections and ensure that a brief of evidence can be easily collated.

This technology doesn’t replace the need for investigators but allows them to be more efficient and effective in detecting crime, investigating crime and protecting communities.

Risk-based and intelligence-led policing are now at the forefront of allocating resources. Technology is required to plan, manage and measure the effectiveness of these programmes and ultimately help deter, prevent, predict and disrupt the threats of crime and corruption.

The next technology frontier is in areas like bio-security where improved risk management, increased operational intelligence and more effective enforcement will be required to protect our communities and, in the case of New Zealand, our economy from attacks that are more difficult to detect and prevent.

Wynyard Group is an international business at the forefront of criminal intelligence and law enforcement technology.

announces new Business Development Manager for New Zealand

Joel Rickard

G

allagher Security General Manager Curtis Edgecombe announced Joel Rickard as the new Business Development Manager for the northern region, NZ (start date 20 Feb). Joel has prior experience with the Gallagher team where he worked as a business analysis on the security side for a few years on level 5, working with each region on pricing models and global competitive pricing strategies. Joel developed a good working knowledge of the Gallagher solution during his first tenure at Gallagher but was hungry for experience in security sales and more direct experience with managing relationships as well as dealing with customer requirements.

Joel reluctantly left Gallagher in search of this experience and choose the security industry in Sydney Australia as his learning ground where he learned valuable customer experiences, various product knowledge and relationship management. Over the last five years, Joel gained experience as a Business Development Manager, Recruitment Consultant and Project Manager gaining valuable knowledge and adding the skills needed to manage our northern region. Joel brings motivation, dedication and positive energy to Gallagher’s with great experiences that will be beneficial to the NZ sales team.

Joel will be based in Auckland, will work alongside Hennie Lombard, The Northern Region Technical Account Manager and will report to Michael Collins.

NZ Security

New Schlage Built-In Alarm Locks – Security You Hear Instantly

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ntroducing an innovative lock with a built-in alarm that can detect a range of door use or tampering and alerts homeowners of activity at their door.

Homeowners often rely on security systems to keep their families safe, yet most alarms trigger too late - after an intruder has already entered. Now it’s possible for homeowners to hear instantly what’s happening at the door, even before it has been opened, with the first and only lock with a built-in alarm from Schlage.

With three modes and five different levels of sensitivity, homeowners can choose the built-in alarm setting that fits their specific needs and lifestyle.

Activity Alert - Alarm chirps twice every time the door opens or closes.

Perfect for monitoring the front door while home alone, or to advise if small children or those with special needs exit through the door. This lock is also perfect for doors that lead out to swimming pools or other hazardous areas.

Tamper Alert – A 15 second alarm sounds when the door lever is disturbed.

This setting is ideal for doors not used often, or to set at night to protect you and your family from intruders entering through the front door.

Activity Alert

Forced Entry Alert – A shrill siren sounds for 3 minutes when significant force pushes against the door. Perfect for protection against break-ins while no-one is home or at the holiday home.

All the modes make sounds similar to a smoke alarm.

The new built-in alarm locks are well suited for households with children or members with special needs, house holds with hazardous areas such as pools or nearby roads, retirement units or granny flats and holiday homes.

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April - May 2012

25

Transport

Catch Australia?

We would rather not

P

erhaps it not surprising so many Kiwis move to Australia, with the mainstream media harping on about how much more Australian workers earn.

But it’s not all rosy over there, when they don’t have drought and horrendous bushfires, they seem to have enormous floods.

Now there is another thing to consider before you consider making the move.

Apparently in Melbourne violence has reached the point where armed guards, known as Protective Services Officers, have begun to appear in train stations, with South Australian politicians promising a similar move in Adelaide’s trains and trams.

Queensland rail introduced around-theclock dog patrols on Brisbane suburban stations in 2010, and this year in Sydney it was announced that Cityrail transit officers will be largely replaced by an expanded Police Transport Command of over 600 officers.

The $320 million Melbourne project to recruit and train Protective Services Officers has attracted a share of controversy, with the city’s Herald Sun newspaper saying the government has encountered safety problems, training issues and a shortage of applicants while trying to put their election promise into practice. It also cites public apprehension at the decision to arm the officers with semi-automatic pistols after 12 weeks of training.

Well over 900 Protective Services Officers will be required to man the 200 or so stations of the Melbourne suburban rail network from 6pm to the last trains at 3am.

26

April - May 2012

Here too Here in New Zealand, we too face passenger safety and security issues although Rottweiler patrols and armed officers are not even on the distant horizon.

It may not be as bad over here, but we have the same trilogy of problems as Australian cities; graffiti, vandalism and the big one: drunken young men.

These issues are here to stay, so how safe you feel on a train at night depends on how well the security issues are managed, whatever the true statistical reality happens to be.

Responsibility for managing passenger safety and security on the main suburban train networks in New Zealand is a mixed affair.

Auckland train timetable A spokesperson for Auckland’s suburban train operator Veolia Transport Auckland, said they didn’t have time or authority to answer questions and referred NZ Security to Auckland Transport.

The communications manager for Auckland Transport, a council controlled organisation, said they were very busy it would be better if we went directly to Veolia Transport.

She then agreed to respond agreed to respond to our questions in time for this story, but it didn’t happen.

NZ Security have resubmitted our questions to both parties to give them plenty of time over the next two months to sort it out between them and respond in time for the next issue.

Private company Auckland suburban trains are operated by a private company, Veolia Transport under contract to the Auckland Council Controlled Organisation, Auckland Transport.

Issues do surface from time to time.

Last year the Auckland City Council transport committee heard concerns raised by the Executive Chairman of Waitemata Maori Wardens, Jack Taumaunu.

Taumaunu said Maori Wardens patrol designated trains seven days a week, and have markedly reduced crime.

But he said security guards patrolling the station areas are not effective as they should be and Maori wardens have had to tell passengers that their jurisdiction ends at the train door, under their contract with Veolia.

Both Veolia and Auckland Transport said they were too busy to talk to NZ Security before press time.

In Wellington the Security and Assurance Manager for suburban train operator Tranz Metro, says they don’t have jurisdiction issues.

Aim Mark Pettitt says as part of their contract they aim to provide a secure and safe environment for passengers of Tranz Metro, a business group within KiwiRail.

“That includes on-board services, on platforms, in station waiting areas, and I would also include areas used by passengers to walk to or from the station, which can include railway car parks, subways or over-bridges,” he says.

Pettitt has been in the position for 5 years after serving as a police officer in the UK and says he has observed the trends in Australia.

NZ Security

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“Obviously there is a difference between the reality of safety and perceived safety.

You could even argue that perceived safety is more important, because if you don’t feel safe, you will not want to use the trains,” he says.

We periodically conduct customer surveys which include customer perception of safety and more than 90 percent of our customers have a perception of feeling safe, which is encouraging if you look at comparisons with other Australasian rail service operators.”

But he says accurate criminal incident comparison will always be difficult.

“Incidents of crime or anti-social behaviour can only be analysed by using recorded operator or Police incident data,” he says. “If you go on to the crime statistics website, New Zealand may appear to be one of the safer places in the world because crime levels could be considered to be relatively low. The reality however, may be that there is a significant under reporting of crime.

I am of the opinion that all train service and railway corridor crime should be reported. If somebody is verbally abusive to one of our staff members and refuses to pay their fare, I want it reported within KiwiRail so that I have the opportunity to investigate the incident and pro-actively

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April - May 2012

consider options available to prevent or deter this or similar incidents occurring again in the future, and if it is a significant incident I want it reported it to the police.”

He says even if police don’t actively investigate, logging an incident means it is noted for intelligence purposes.

Endemic “Tagging is a classic example, tagging in the railway corridor is endemic, it is very difficult to manage and we often struggle to identify offenders and get them before the courts. Legislation does not assist us in deterring this type of criminal activity and the Police do not have officer resources dedicated to the proactive targeting of tagging offenders and graffiti hot spot locations and trends.”

He says Tranz Metro have recently joined the Smart Track Stop Tag system, a national database that logs tagging incidents. Photos of each incident allow comparisons of similar tags and tracks individual offending patterns, times of day and hot spot areas, providing intelligence that can be used to combat this criminal offence.

“KiwiRail have bought into the initiative, local councils can access it, and more importantly, police can access it,” says Pettitt.

Intoxication When it comes to alcohol intoxication he says most issues occur on a Friday and Saturday evening.

“As a result of this we deploy security guards to travel on Friday and Saturday evening services where historically and through intelligence we know there may be problems,” says Pettitt.

“Intelligence gathering might also be specific to a particular event that we know will attract increased incidents of antisocial behaviour, for example the Rugby Sevens held in Wellington City.

As well as security guards on services, we also have a mobile security patrol that follows the train between two locations and gives us the ability to call for additional assistance if required.

It is extremely successful. There are varying levels of incidents from passengers aggressively telling staff they won’t pay, to assault. The latter incidents are few and far between and in the main this is because of the security guards and also Maori Wardens, who work on our services over the weekend.”

Barrier “We also have a strict barrier system from 9pm on the weekends, requiring passengers to present a ticket for their journey away from the platform areas at

NZ Security

the outermost point and prior to boarding a service. This enables us to deal with potentially problem passengers prior to them boarding trains with increased security personnel numbers should they be required.”

Pettitt says the system works well, although it will never restrict access to every potential problem passenger prior to boarding.

“CCTV plays a big part for us and we have over recent years increased the number of sites that have cameras, including achieving full coverage at Wellington station.”

New Matangi train units have full CCTV coverage and front and rear facing high definition cameras provide coverage of platforms, overhead wires, track, signals and stations.

“About six weeks ago we had a rock throwing incident. It was quite serious with a window smashed and passengers being showered with fragments of glass.

Another passenger fortunately identified one of the offenders. Although he denied being at the scene at the time of the offence, the front facing camera on an earlier Matangi service recorded footage of a group present on the railway corridor, including the offender” says Pettitt.

“These are the kind of tools we need to gain successful prosecutions and word will quickly get around.”

Visible presence But Pettitt says CCTV can’t replace the security guards that are trained to NZ Security

manage the situation and provide a visible presence to deter and detect criminal or anti-social activity and deal with those persons involved.

“They are our eyes and ears. If we believe that there is going to be an incident we call 111,” he says.

“We have developed an extremely good close working partnership with NZ Police, and we work extremely effectively together, often reactively, but more and more these days proactively.

Whilst we have no more powers than any member of the public, we will endeavour to use effective communication in dealing with all real or potential situations.

I train all contracted security guards in conflict resolution, reasonable force, attitude, communication skills, points of safety etc.

Although reasonable force training is provided occasions when the use of physical intervention is required to protect ourselves, our colleagues, members of the public or to prevent a crime being committed are extremely rare, I do not expect our guards to be laying hands on anybody and similarly with our staff, I would rather we walk away, take all innocent parties away from the area, and wait for the police to deal with the situation.

Or if needs be, let a problem individual or group get off the train and walk away.

This is the message that I continue to communicate to our staff and security guards. We might lose that battle but we

can win the war down the line, through CCTV and working closely with police, we can look at identifying problem individuals or groups with the aim to then consider issuing trespass notices or pursuing a criminal prosecution after the event.”

Training counts Small low level incidents can escalate very quickly and this is where training counts, says Pettitt.

“But there will be occasions where with hindsight security guards or staff may have dealt with situations differently, but we can only provide a degree of training, after which factors such as common sense, discretion, experience, confidence, age, build, location of incident and so on, will play a part in how the situation is ultimately handled.

After any security incident I endeavour to speak to the staff members involved, and then consider how we may have dealt with the situation differently, if at all. Fortunately the number of incidents is relatively low and not at the level of places such as Sydney, allowing me the opportunity for face to face debriefs with security and staff.”

Pettitt says he is passionate about his job, and you can hear it in his voice. He is quite open too, and when he says he is confident that in his region problems are not as bad as Australia, you can be sure he right.

What’s more, he is actively managing the situation to make sure we don’t reach those levels of problems in the future.

April - May 2012

29

Transport

Beijing Metro Case Study Products and Technologies VertX® V1000 Network Controller and V100 Door/Reader Interface iCLASS® R10 card reader and contactless smart card

I

n operation since the end of December 2010, the Fangshan Line of the Beijing metro is 24.79 km long with 11 stations (9 surface; 2 underground). The line runs north and east from Suzhuang Dajie in the Fangshan District to Guogongzhuang in the Fengtai District, with an average of 2.3 km between metro stations. A backup control center is located at the Yan Village line.

Challenge As a key component to the success of Beijing’s public transport system, strict requirements are imposed on the access control system to safeguard the passengers and staff.

The metro system features lengthy routes, numerous stations and lean management. Line sections and stations are the core management areas in the

metro’s operating system, most of which are operated remotely. To ensure the metro is running safely, it is necessary to prevent unauthorized access and closely manage access to all stations, electrical substations, parking lots and major facilities at metro line sections. The new access control system also had to safeguard the equipment and staff at key locations such as fixed plants, offices, equipment areas,

Beijing metro 30

April - May 2012

NZ Security

ETITO AND YOU – a recipe for success The number of options available to security companies and the level of support ETITO offers are among the key reasons national qualifications training is favoured by many New Zealand security companies. Companies can choose to engage in workplace assessment, off-job assessment or a combination of both. ETITO staff will work closely with your business to ensure that the training system you choose is tailored to your needs.

Training support materials ETITO can provide resources to assist employers and their trainees to achieve their training goals. Trainee workbooks are available to help them develop the foundation knowledge they need to be security officers. The workbooks cover professional requirements, the law, communication and managing stress, anger and alcohol.

For the two conflict management unit standards in the Level 2 qualification, trainees will also be able to use a combination of online and face-to-face training and assessments.

The online tool combines video and audio clips with a range of questions to engage trainees in different ways of learning, and giving them a different perspective about the challenges they may face in their job. To complete the assessment and gain the two unit standards, trainees will attend ETITO’s one-day conflict management course.

www.etito.co.nz email: info@etito.co.nz

Literacy and numeracy All security trainees working towards a Level 2 or Level 3 National Certificate in Security should complete a literacy and numeracy assessment before beginning their qualification. There is an online assessment tool available to do this which will identify literacy and numeracy levels. ETITO will receive the results and our team can then work with firms and trainees to tailor the kinds of things that will help to meet the demands and needs of the job. This could involve changing some practices or tasks or reviewing resources and materials to ensure trainees will be able to achieve improved results.

Our training managers have the expertise to help ETITO’s training managers are skilled at working with trainees and employers to

For all training enquries please call us tollfree on 0508 4 ETITO [0508 4 38486].

achieve completed qualifications within the required timeframe – while taking into account the needs of a busy and often casual workforce. We can also provide ongoing support for assessors with up-to-date guides and ETITO assessor forums for more face-toface support.

Contact ETITO If you have any questions about the support ETITO can provide or how we can work with you to support what you are already doing, contact: Mike Hull [Northern, including Auckland] on 09 583 1368, or Kelly Walter [Southern, including Wellington] on 04 499 7678.

the machine room, the automatic fare collection system management office and central station, communication equipment rooms and public areas. To improve the operation, the system was required to enable central monitoring for every passage area and location that housed equipment management facilities.

The access control system needed to cover an extensive network and all cardholder information from different entry points with a wide range of access control rules that have to be transmitted to the central station.

The new access control system also needed to be reliable with a versatile architecture.

In addition, the metro network comprises complicated installation environments such as underground, narrow door frames, channel gates and glass surfaces. As a result, the access control products must withstand harsh environments, providing reliable performance and resistance to fire and electromagnetic interference.

Solutions With the HID Global VertXÂŽ V1000 controller and partner software, HID offered a centralized, web-based access control system to monitor all stations and site equipment in real-time. The system manually controls the access of high-risk zones, creates access rights settings and performs database management. At the same time, each station control center can independently operate using an HID V100 reader interface when communication is lost 32

April - May 2012

with the host. HID iCLASS R10 readers were also installed at the entry points of the offices, equipment and mechanical rooms, automatic fare collection system management office and central station and other locations. All iCLASS R10 readers were connected to a VertX network controller for central access management and report generation.

The metro line control center performs all central management functions and it consists of the central server, access authority management station, central station and system software. The control center network primarily monitors the operation of station equipment; manages access authority such as cardholder access rights and operator administrative levels; and facilitates system functionality and database management.

Every metro station office performs station-level management, database management, report generation and data tracking. An HID VertX V1000 controller was installed to enable the metro station offices to monitor the station’s system realtime status, entry records and card access information. The administrator can also check the event logs and control the access to entry points remotely. Both the control center and station offices are connected to the central server via TCP/IP for data transmission.

Finally, the metro’s network features complicated installations and extreme operating environments in which the small footprint of iCLASS R10 readers for

mullion-mounted door installations and the VertX controller featuring an average MTBF of over 1 million hours and water-resistance to damp environments were ideally suited for the project. The products are also UL94certified with fire-resistant capability.

The Results The resulting access control system from HID Global enables Beijing Metro to centrally monitor all stations, fulfilling their needs for a top-to-bottom management approach. The administrator at the central station can also track and manage the door access in all metro stations, offering greater flexibility and faster response to network failures.

The new system also provides multilayered security and fail over support.

Remote computers are deployed at high security level zones where access is manually controlled by the administrator and a V1000 controller is used for station access management, enabling metro station offices to work independently when offline with the central station.

A V100 reader interface provides emergency support when communication between V1000 controllers and the V100 reader interface is lost. In case of communication failures, the station office executes all commands and once communications are restored, all buffered transactions are uploaded to the host, enabling real-time monitoring and data transmission.

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Loktronic Limited Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK mail@loktronic.co.nz www.loktronic.co.nz

Transport

Making the encoder switch The surveillance industry is undergoing a change from analog to digital CCTV recording systems, in much the same way that video cassette recorders (VCR) switched overnight to digital video recording (DVR)

By Peter Rietz, Product Manager, Axis Communications

P

roviding truly integrated IPnetworked digital recording systems can provide a range of benefits, including increased flexibility, improved quality, better scalability, event management, intelligent video and a lower cost of ownership. Once people have experienced the benefits of digital, nobody wants to go back to analog.

But with 95% of the estimated 40 million surveillance cameras in the world at present running under analog systems, it could take quite a while before users can make the investment to a fully integrated digital system.

Fortunately a solution is on hand that can convert analog CCTV signals to digital using a simple cost-effective and

flexible conversion method using video encoders. Encoders convert and compress analog video into a video stream identical to that coming from a fully integrated networked camera. By adding encoders to an analog camera system, users will get the same benefits as from an IP system, without having to discard existing analog investments.

Users can view live images on any local or remote computer, providing a multitude of advanced functionalities, such as distributed video motion detection, tampering alarms, and integrated audio support.

It also provides the foundations for more intelligent functions such as automatic number plate recognition and people counting.

Axis technology has recently been carried out in three very different scenarios proving the flexibility and efficiency of Axis encoders when making full use of previously established analog systems. Munich Airport, CCR Group and Troch Group have all adopted the use of Axis technology to improve and further update their current security surveillance.

Munich Airport is the 2nd largest airport in Germany and the 7th largest in Europe in terms of passenger growth (2009).

With about 400,000 takeoffs and landings and approximately 33 million passengers per year, first-class security is a matter of prime importance. To enable the system to be controlled via centralized management

Munich Airport

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NZ Security

software, all of the cameras must transmit digital images. Munich Airport therefore equipped about a third of its cameras with Axis video encoders.

The new digital video surveillance system simplifies many processes at the airport while minimizing costs through the use of an effective network video solution.

On the one hand, it’s a matter of ensuring compliance with the Aviation Security Act, which covers border surveillance, support for the security authorities and passenger checks. On the other hand, it’s also about the simplification of work processes. “We’re very proud that our encoders have been integrated into such a prestigious project as the Munich airport. The cooperation with our partners Alcatel Lucent and Aimetis was flawless,” recounts Edwin Roobol, Regional Manager Middle Europe, Axis Communications.

“The cameras at the airport allow us to see exactly when the plane lands. Once the aircraft has safely landed, the servicing processes begin, and these processes require adherence to a very tight schedule. The cameras allow us to closely monitor these logistics processes and therefore simplify them,” explains John Götz, Manager ITN Engineering, Munich Airport.

CCR Group, one of the largest private infrastructure groups in Latin America, has a strong presence in the highway concession sector. The surveillance model of the highways was not considered satisfactory.

At that time, the security provided applied only to property. “The reliability was very poor,” recalled Wanderlei Jorge, manager of the existing project and responsible for the implementation of a new project.

CCR Group worked with CMA Telecom, an integrator developing customized solutions with cutting edge technologies to create a new video surveillance system.

Around 50 video encoders from Axis were installed with the analog cameras of the Via Oeste and the AXIS Q7401 model, with H.264 compression technology, appeared on the west section of the RodoAnel.

Considering all the highways together, the project includes approximately 800 cameras.

The CMA project for CCR is the largest in Latin America for highway surveillance.

“We adopted 30 frame per second recording for up to three days of storage. During this period, I can perform more detailed analysis, check a license plate, the face of a person or even discover the cause of an accident,” explains Wanderlei Jorge. “The main differences in this project are the simple operation of the system, which can provide the same image to various operators, as well as the option to record in HDTV quality or NZ Security

low resolution for different periods of up to five years.

Troch Group, headquartered in Poitiers, France, is a family business that has been growing for the past 25 years and now has 20 locations throughout Western France, retailing high-end, ready-to-wear men’s clothing.

Faced with an outbreak of inventory and cashier-related shrinkage, the Group decided to equip all of its points of sales locations with video surveillance systems to record transactions and incidents, in order to seek compensation through legal channels when necessary. The system also needed to enable centralized management of the images from all of the Troch Group locations.

After being contacted by Troch Group, SeeClic.com proposed leasing an economical system using analog cameras connected to Axis video encoders to allow for centralized remote video management. Thanks to the Axis products, images from analog cameras can easily be used, transmitted, and exchanged over the IP network with no loss of quality.

In addition to the dissuasive effect caused by the cameras, the images from the 20 store locations can be analyzed at the Troch Group headquarters and then sent to the local police department when an incident occurs. Since the system was installed, one person has already been arrested for bank card fraud. The Group’s general manager, Mr. Troch, is convinced of the system’s effectiveness. “We like the performance of the network video surveillance system, because we can consult the video sequences from wherever we are. Thanks to this mobility, we’ve eliminated geographic limitations and no longer need to travel long distances.” Yves Troch, Troch, Group General Manager.

These case studies demonstrate that the technology shift does not force security managers to immediately choose between either an IP Surveillance system or an analog video surveillance system. It is in fact possible to combine the two, thereby not only making it possible to maintain existing investments, but also reap many advantages of IP-based technologies and create a future-proof platform.

The industrial rationale for video encoders is strong. But more important to some operators is the investment they have put in coaxial cable installations. In buildings with no Ethernet infrastructure, adding a modern network can be an investment that the user wants to avoid – or at least postpone, well into the future. Using Axis’ encoders can provide a solution that suits everyone’s needs and keeps security at a maximum.

Axis security cameras for new Waratah trains Axis Communications, the market leader in network video, has announced it has won the contract to supply networked IP security cameras for Sydney’s new Waratah train suburban fleet.

The Waratah’s 626 carriages (78 trains) were expected to be progressively introduced into passenger service from late 2010, as part of the New South Wales Public Private Partnership (PPP) project between RailCorp and Reliance Rail.

The Waratah is being designed, manufactured and delivered by the Downer EDI Rail (DEDIR) - Hitachi Joint Venture, on behalf of Reliance Rail. Axis Communications will supply 7,000 209MFD-R network cameras, through distribution partner Pacific Communications as part of a subcontract between DEDIR - Hitachi JV and the international electronics and systems group, Thales.

“These cameras are designed specifically for transport,” said Wai King Wong, Country Manager, Australia and New Zealand, Axis Communications.

“They are very slim, very light and are designed to withstand prolonged and vigorous vibrations.”

Each train will have 98 networked IP cameras ensuring that the full length and breadth of each carriage can be monitored to provide enhanced security and safety for commuters.

The palm-sized Axis 209MFD-R network cameras have been specifically designed for mass transit and are flat, discreet and tamper resistant. The cameras also utilise progressive scan technology which provides full resolution of moving objects with no distortion.

“Flexibility is one of the strengths of the IP solution, which also provides multiple lens options,” added Wai King Wong.

Designed specifically for handling vibrations, humidity, dust and temperature fluctuations that are typical of mass transit vehicles, the cameras are connected via Power over Ethernet (PoE) using the train’s communication network, which eliminates the need for separate power cables.

Further information on the Axis 209MFD-R camera range is available at: http://www.axis.com/products/ cam_209mfdr/index.htm.

April - May 2012

35

Bosch Video Client – A simple view on surveillance

A

professional security solution does not have to be expensive, difficult to use, or complex to set up. Provided free with all Bosch IP cameras and encoders, the Bosch Video Client (BVC) is designed to be simple to install, easy to configure and intuitive to use.

Bosch Video Client (BVC) lets you view images from multiple cameras and encoders on a single PC monitor and easily archive video clips. It supports up to 16 IP cameras free of charge, while a license can be purchased for additional channels up to a maximum of 128.

Available as a free download, the Bosch Video Client (BVC) software is simple to install, easy to configure and intuitive to use.

Features • Free for up to 16 IP channels, maximum capacity 128 IP channels.

• Simple camera configuration with flexible options.

• Simultaneously view up to 20 SD and HD channels live; playback up to 4 channels.

• Convenient 10-minute direct recording for 2 sources.

• Locate events quickly using motion, alarm and forensic search.

• Easy control of PTZ cameras.

Intuitive to use The Configuration Manager Wizard lets you quickly and easily configure your cameras for most common lighting conditions. However, should you have specific requirements, you can still adjust the individual settings on each camera to obtain optimised results for your application. The drag and drop interface makes it easy to set up your camera views.

In addition, cameras with PTZ capability can be controlled simply by clicking and dragging the mouse in the cameo or by using the PTZ control console. BVC’s electronic zoom can be used to examine critical areas of live or recorded scenes more closely.

Live video and recording On a single PC monitor, BVC can display live video from up to twenty SD (Standard Definition) and HD (High Definition) cameras simultaneously. Sets of favourite views can be defined and named by each user and are easily accessible, offering oneclick display of related camera images in a

user-defined layout. Your control extends to recording video, either locally on a camera’s memory card or via the Bosch VRM (Video Recording Manager). BVC’s configuration wizard also helps you to set up VRM recording. In playback mode you can display recordings of up to four cameras simultaneously, search for alarm and motion events and export relevant video footage.

Find events fast BVC’s electronic zoom can be used to examine critical areas of recorded scenes more closely. You can carry out motion, alarm and forensic search on recorded video and export important video: either in WMA format or in the native Bosch format, which benefits from having legal authentication status.

Applications Any entry-level installation up to 128 IP channels can benefit from the simple, intuitive surveillance viewing solution offered by Bosch Video Client software.

Typical applications include retail stores and petrol stations.

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NZ Security

Quality in style – the Dinion HD 1080p camera from Bosch wins GOOD DESIGN Award

F

or it’s outstanding design, the Dinion HD 1080p surveillance camera received the 2011 GOOD DESIGNTM in the award catagory, “Protective Equipment.”

This prestigious prize, which is awarded annually by the museum, ‘The Chicago Athenaeum and Design,’ and the ‘European Centre for Architecture Art Design and Urban Studies,’ is part of the oldest and world’s most recognised programs for design excellence. It attracts submissions from design firms and manufacturers from all over the world.

Olav Boiten, Product Manager at Bosch Security Systems says: “When coming up with the new design, the objective was to express pure Bosch brand identity: greatest attention to detail and quality stood in the focus, in order to successfully operate in the highest segments of the surveillance camera market.” The new camera boasts a completely redesigned casing, providing enough space for the sophisticated High Definition technology inside.

Together with its professional look and feel, the Dinion 1080p is constructed with careful attention to detail. An extended operating temperature range makes it ideal for hot or cold climates.

In the surveillance market, Dinion cameras by Bosch are widely known for best-in-class technology delivering uncompromising vision, ultra-high

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resolution images with excellent low light operation and colour reproduction. When monitoring colourful scenes with a high amount of activity, seeing all the details is critical for safety and security. Part of the Bosch high definition (HD) portfolio, the Dinion HD 1080p Day/Night IP camera delivers uncompromising vision even in the busiest scenes. Offering full HD resolution, the camera has an excellent eye for detail, so operators can spot and react to events quickly. And even if the operator misses an event, the built-in HD-optimised IVA (Intelligent Video Analysis) will flag it onscreen, making spotting critical situations much easier and more reliable.

The entire image pipeline, from lens to the cameras’ powerful image processing capabilities, ensures video quality stays sharp right to the edge of the screen.

This lets operators zoom in to any part of a scene to examine specific details, such as a person’s face or a car number plate without losing clarity. A specially selected

Auckland: Fax:

(09) 415 1500 (09) 415 1501

Wellington:

(04) 803 3110

Christchurch: (03) 365 1050 Email: sales@zonetechnology.co.nz Website: www.zonetechnology.co.nz

image sensor delivers superior detection and analysis even in low light conditions.

Every camera comes with Bosch Video Client (BVC) software, allowing for very easy live viewing, playback, forensic search and export. The Dinion HD 1080p is suitable for applications like city surveillance and safety, venues, arenas & stadiums, airports, finance & banking, and the gaming industry.

The outstanding quality of the Bosch Security Systems Design has been repeatedly recognised by the GOOD DESIGN Awards in recent years. In 2010 Bosch scooped up an award for the CSS 900 Ultro Discussion System, and in 2009 the MIC Series 400 Stainless Steel Camera received the honour.

April - May 2012

37

Product Review

Smoke Alarms

The Brooks 600 series Smoke and Heat alarms are the latest generation of Alarms from Brooks. These aesthetically pleasing alarms have a number of features that improve detection, early warning and reliability.

Features such as: • Hush Button Facilities – large Test/Hush button approximately 50mm in diameter.

• Low battery Signal/Light Showing on Alarm.

• Quick Fixing lockable anti-removal mounting bracket.

• Tamper proof sealed battery compartment on 10 Year Lithium Battery models.

• Positive Action Hush/Test Button.

• Auto – reset after smoke.

• 10 Year Long Life Lithium Battery Models.

• Interconnect either wired or wireless can be mixed and matched.

• Optical Chamber and Insect Screen.

• Sounder – the sounder contained within the alarm is a soldered connection.

Brooks Firetracker

BROOKS’s range of Intelligent Analogue Addressable C.I.E’s is based on Panasonic Fire Technology. All BROOKS Analogue Addressable C.I.E’s are constructed and built to comply with the latest Australian Standard AS7240.2 (C.I.E), AS7240.4 (Power Supply), and AS4428.3 (Fire Brigade Panel) and New Zealand Standard NZS45122003. The Firetracker series of panels are designed to meet the most stringent requirements.

Available as a single loop C.I.E (FT128) or 4 loop C.I.E (FT512) with a capacity of 128 analogue addressable devices per loop the Brooks Firetracker series provides the user with the very best in early warning. Capable of supporting a number of plug in or standalone modules including OWS (Occupant Warning), 1668 Fan Controls and Gas Extinguishing activation the Firetracker represents the latest in Fire Technology.

User friendly Windows based software (Win128 for FT128 and Win512 for FT512) is used for site specific data editing, downloading, uploading and backup of site specific data and for programming.

Brooks also supply the complete range of Panasonic Analogue Addressable detectors and devices.

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April - May 2012

Let Brooks Light up Your Life

Brooks have released a new range of LED Emergency and Exit Lighting. The initial release includes a 3 watt LED Spotfire Emergency Light, a 4 watt LED Wide Body Exit light with optional wall or ceiling mount, and a 4 watt LED Quick Fit Exit Light. All products comply with AS/ NZ2293.3 and come with a full 2 year warranty on the total product. The advantages of LED lighting are known to include long life, energy saving, economical, and environmentally friendly. Other products will be added to the Brooks Lighting Range over the coming months.

OSID – Open Area Smoke Imaging Detection

Large open spaces – airports, train stations, stadiums, shopping malls, warehouse and large atriums pose unique challenges to reliable fire detection due to their environmental nature and odd or cavernous shapes. Smoke detection for open spaces has been revolutionised with the introduction of Open-area Smoke Imaging Detection (OSID) from Xtralis. OSID overcomes the limitations of traditional (beam) detection solutions when used in large, open spaces where standard sensitivity detection is required.

3 Key Benefits………………

• Dual light frequencies….to minimise nuisance alarms Using dual light frequencies (UV & IR) assists in discriminating between real smoke and objects including insects, birds, steam, condensation and dust, reducing nuisance alarms.

• Wide viewing angle……for easy alignment and high tolerance to building movement and vibration OSID uses a CMOS imaging chip with many pixels rather than a single photo-diode, providing the OSID detector with a wide viewing angle to locate and track Emitters (transmitters).

With excellent tolerance to building movement and vibration, fault or false alarms are not generated.

• Easy to Align...reducing installation time Alignment is simple, which results in fast installation and setup. Exact alignment between the emitter (transmitter) & imager (receiver) is not required. OSID reduces the cost of installation and maintenance.

NZ Security

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Loktronic Limited Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK mail@loktronic.co.nz www.loktronic.co.nz

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SECURITY TECHNOLOGY RELIABILITY

Fire Industry

Fire industry takes lead in standards revision

By Keith Newman

S

tandards for the design and installation of fire detection and alarm systems have been given a significant make-over to keep ahead of new Building Code requirements.

The NZS4512-2010 Fire Detection and Alarms Standard is the industry’s response to changes in its own area of expertise and a Department of Building and Housing decision not to license fire protection system installers.

David Prosser, from the NZ Fire Equipment Manufacturers’ Association, chairman of the NZS4512 standards committee and co-ordinator of local input into international fire detection standards, says the revision ensures quality assurance in sign-off, compliance and inspection.

“A number of building systems including fire protection, egress, lifts and escalators have to be signed off on a regular basis, so we’ve beefed up fire alarms which come before that.”

About 250 fire detection contractors, engineers, building consent officers, and insurance people attended a series of

Fire Protection Association seminars in February to get up to speed with the revised standard, now part of Building Code Acceptable Solutions.

Fire protection standards typically get a major review every five years but it’s taken a little longer to implement this time, due to impending changes in the Building Act and the Building Code.

NZS4512-2010 includes about 50 technical changes and improves the way detection and alarm systems are signed off under the Building Code, providing greater accountability from system providers and installers.

Plugging the gaps The previous version was highly regarded by those signing off building consents and the revision needed to represent the best information available and plug some gaps, says Prosser.

“It’s considered an ‘acceptable solution’ as part of the Building Code and effectively guarantees a sign off by consenting authorities.”

David Prosser, NZ Fire Equipment Manufacturers’ Association Some prescriptive technical clauses that could have impeded the use of innovative technology have been relaxed. “The standards in some ways are a bit of a cook book. They no longer preclude innovative solutions provided they can demonstrate they meet performance requirements,” says Prosser.

An example of this includes changes to cabling standards which were quite “out of date” and now cover category 5 cabling and the use of IP-based technology for networking between panels.

Rather than being too prescriptive, the standard now sets “a baseline of compliance for physical cable strength to safeguard against malfunction or breakage.”

Voluntary commitment While fire equipment installers don’t legally need to be certified, the NZS4512 committee of fire practitioners, regulators, insurance, NZ Fire Service, fire protection

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April - May 2012

NZ Security

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call now: (0800) 111 309 and fire safety representatives, was determined to keep ahead of industry requirements.

“We’ve put some compensating requirements in the standard so there’s an equivalent level of surety,” says Prosser.

Fire alarms for example need to be tested and signed off as part of the annual building warrant of fitness but the standard takes things a few steps further with a wider view of what’s been installed and why.

The industry continues to ensure its own skills remain above par, stipulating base qualifications for certification and assessment of system design and installation.

In the last update in 2003 the fire protection industry had a single NZQA qualification in fire detection, now there are three in fire detection and alarms and a fourth involving design coming through the pipeline.

To date around 600 people across the country have specialist fire protection industry qualifications, with over 200 qualified in alarms. “These are now the baseline for installation or supervising this kind of work,” says Prosser.

While work may have been up to standard in the past, he says the standard has been quite loose in documenting all the details and stipulating the process.

NZ Security

The revised standard is more explicit about the competence required for design and installation of fire protection systems “which has to be thorough and workmanlike in accordance with sound trade practice.”

There are now more things to tick off, including checking the design process, who did the work and when, appropriateness for the building and evidence the installer was qualified.

Big picture uncertainties There’s generally good interplay between the various parties involved in fire protection systems, exit and egress signage, evacuation strategies and other elements of fire safety.

However there are concerns that older fire protection systems may escape the scrutiny needed to maintain efficiency as there’s no legal requirement to keep pace with industry trends.

Neither the NZS4512-2010 standard nor the Building Code specify changing or upgrading older fire protection systems.

“As long as they’re regularly maintained and tested, meet the annual WOF and remain true to what was specified at the time of building there’s nothing that can force a change,” says Prosser.

While industry professionals can recommend newer technology that’s really dependent on whether building owners want to invest in upgrading their life safety systems. Upgrade is only taken into consideration when the building, or its use, is altered.

Even fire extinguishers are not required by the Building Code, and although they may be considered as part of health and safety regulations, there’s no legal requirement to have them, he says.

While evacuation plans used to be the domain of the NZ Fire Service, increasingly private consultants are picking up that work and helping to develop plans in conjunction with building owners.

They often work with the consenting authority to create a fire report which will typically demonstrate code compliance and recommend a specific type of sprinkler, smoke detection, heat detection or manual call point system.

The fire protection industry has acted swiftly to allay any concerns that its practitioners might be lagging, bringing a level of confidence to the building industry and legislators that they’re on top of their game, even if the law doesn’t yet require it.

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Fire Industry

Fire engineering coming of age

By Keith Newman

F

ire engineering is coming of age and being recognised across a range of engineering disciplines with its own qualifications after being sidelined for a number of years.

Brian Davey, a Fellow of the Institute of Fire Engineers who was recently elected to the international board of the Institute of Fire Engineers (IFE) says qualifications in fire engineering have become more specialised and sought after in recent years.

He believes moving the Building Code from a prescription base to a performance base, where alternative solutions can be considered as long as they are backed up with sound engineering principals, has a lot to do with this.

“These principals bought fire engineering into a new era and matured it,” says Davey who works at NZ Fire Service national headquarters as National Manager of Operational Standards.

He says fire engineering has become increasingly specific and detailed.

Brian Davey, NZ Fire Service, National Manager of Operational Standards 42

April - May 2012

“Traditionally it was seen as part of the job of an electrical or ventilation engineer and many engineering professional bodies did not recognise fire as a discipline in its own right with its own science.”

Compulsory training sought In the 1970s the New Zealand Fire Service had an engineer with a fire degree but that was considered the exception.

Today the service has a whole division of fire engineers working with the building industry approving fire engineering designs.

Although specific courses are available they’re mainly optional though Davey would like to see elements of these become a compulsory part of professional growth for all engineers.

He’s also lobbying to have the internationally recognised IFE exams, which are highly regarded in the fire industry, acknowledged by the NZQA as a genuine industry qualification.

The IFE is keen to foster greater cooperation between like-minded agencies and to raise the quality and standards of engineers. Davey says one of its tasks is assisting members or individuals through examinations and grades of membership on their route to professional recognition as a fire engineer.

“We can work with the fire industry, be it fire engineering, fire protection or as a member of a Fire and Rescue Service.”

As a member of the controlling UK board of IFE, which has 12,000 members across 37 counties, Davey feels much closer to the global action and the wide range of issues and challenges faced by the wider fire industry.

One of the advantages of being on the international board is the ability to assimilate knowledge, which adds to “the internationalism of fire engineering ” and gives him take home value for the local market.

“Fire knows no boundaries and technology and design solutions should be available across the world so what works in one country can be used in others.”

Getting a heads up on current developments in new technology and learning from the latest building designs in Dubai, Hong Kong and China is a change from the previous focus on Europe and the old commonwealth countries, he says.

“The construction of modern buildings requires specific knowledge of fire engineering and the behaviours of fire.”

Improving fire science IFE was founded as an international body in 1918 and incorporated in New Zealand in 1924. Its objectives include promoting, encouraging and improving the science and practice of fire extinction, fire prevention and fire engineering.

Locally the body is at the heart of the fire community, promoting best practice and supporting the professional development of its members including those from across the fire service including the Airport Rescue Service and Rural Fire Service, the insurance and building industry, the fire protection industry, fire engineering consultants and organisations tasked with emergency incident management.

IFE in NZ has a close relationship with the Fire Protection Association (FPA) with whom it runs joint conferences, proving opportunities for interaction across different industry disciplines.

“This contributes to a better overall understanding of the issues and difficulties affecting us all,” says Davey.

Mostly he says there’s good dialogue across the fire protection industry in New Zealand. “Most of us talk to each other and are involved in standards and other committees that discuss industry issues like water pressure and training.”

NZ Security

Kiwis lagging with global fire engineer qualifications

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ew Zealand is one of the few countries that refuses to accept the examinations of the international Institute of Fire Engineers (IFE) as proof of qualification.

The NZ Fire Service accepts the value of IFE certification, which is seen as a gateway for positions in other parts of the world, however the local industry training body does not recognise those examinations as proof of knowledge, says IFE Fellow, Brian Davey.

While people from the UK have no problem gaining employment in the fire industry here, and New Zealanders have the same experience in the UK, failure to recognise those skills outside the fire service remains a source of frustration.

“Our membership grades are one of the few levels of knowledge recognised internationally with equivalencies in related fields. We recently had a New

Zealand branch councilor get a job in Dubai and the only qualification they recognised was the IFE,” says Davey.

IFE is working with the regulators that oversee examinations and qualifications; EMQUAL in New Zealand and through its international board Ofqual in the UK, to change this.

“I’m trying to work collaboratively with the local industry training organisation to have the equivalent UK exams awarded here with certificate and diploma levels of knowledge in the fire industry,” says Davey.

He believes the qualifications may have been initially overlooked when the NZQA was being established in the 1990s and then again a couple of years ago when it reduced the number of qualification in line with international trends.

He says it’s a bit of an anomaly but he’s working at an international level to get the matter resolved. “When you’re working

with regulations you are hampered a bit by having to build a case to get things changed and you need to do this at a high level.”

He said it would make a great difference for firefighters in New Zealand if “transportability of qualifications” was achieved.

He says South Africa is having the same difficulty in getting its qualifications recognised, although Australia which has a similar system to New Zealand, successfully negotiated recognition through an arrangement with IFE.

Fire engineering is an increasingly specialised discipline with firefighters needing to know more about how fire reacts in specific circumstances and how to counter that.

Photo Creative Commons NZ Security

April - May 2012

43

Fire Industry

Portable pumps deliver export stream

Small town firefighter hits big smoke

By Keith Newman

K

nowing a high pressure jet of water from a fire truck has bought a major fire under control locally or in the United Kingdom typically brings a sense of pride to Mike Harrison, who knows the pump behind the scenes was most likely produced at his Tikokino factory.

Over the past 14-years Vortex Holdings, in the backblocks of Central Hawke’s Bay, has designed and built several thousands portable fire pumps for the New Zealand Fire Service, brigades across the UK and for niche markets in Asia.

Inspiration to get into the fire pump business came about 18-years ago when volunteer fireman Mike Harrison reckoned he could improve on the unreliable and hard to use fire pumps he and his crew had to struggle with.

Through experience and talking to others in the fire service he had a good idea of what was required from the

ideal fire pump, including look, feel and performance.

The former lawnmower repair man and car mechanic began messing around with top end lawnmower engines and some pipe until he came up with a prototype — most of the work was in getting the pump mechanism right.

Anything was going to be an improvement on the World War 2 era units used by the NZ Fire Service at the time. In fact Harrison’s and other crews were often embarrassed when their pumps wouldn’t start or flooded when they were most needed.

Fine tuning the flow His strategy was to mix and match the best components available and then fine tune them to get maximum performance; balanced input, maximised flow and pressure and then match that to the engine.

Mike Harrison and his right hand man Tony Spargo (left) making up one of the portable fire pump units for the export market.

Vortex aluminium alloy pumps feature engines from top manufacturers and come in tightly packaged, corrosion resistant, stainless steel wrap-around carry frames with integrated fuel tanks, inbuilt flexible halogen flood lights and full instrumentation.

Convincing the NZ Fire Service that he had a winner was relatively easy as he only had to negotiate with one governing body.

Getting accepted by the British Fire Service required a lot more leg work as he was dealing with 50-60 different fire brigades all funded by various councils and with different standards and requirements.

Regardless, his design was a natural fit as the NZ Fire Service is based on the British model and uses similar equipment. When he fronted up to demonstrate his gleaming new model, eyes lit up. “The UK brigades always like things bright and shiny so they can polish them up and most of our stuff is made of polished stainless steel,” says Harrison.

A couple of years back when the European market went into a slump Harrison was concerned business might go backwards until he got some surprise orders for a larger portable pump Vortex had designed. Oil companies Shell and Petronus in Indonesia and Malaysia and parts of Europe began specifying Vortex pumps as part of their safety equipment.

While these pumps, using 4-cylinder diesel car engines are significantly larger than those deployed on fire engines, they’re able to handle much greater volumes of water and can easily be moved to where they’re needed.

Engaging in Asia About 60 percent of Vortex revenues are now coming from Asia, a complete turnaround from three years ago and Harrison is convinced future growth will hinge on meeting that growing demand.

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NZ Security

Getting access to those markets and becoming familiar with the way they do business is the hardest part.

“It’s fraught with difficulties; business in Indonesia for example is not as transparent as some places and there’s a lot of corruption. It takes time to get your product into the market but once you get it specified that’s when things start to roll.”

The fire service in the UK remains a large customer with Vortex pumps sold under the Angus brand. Despite the slump and the devaluing of the Euro and pound, Harrison believes there are signs of recovery.

In the first quarter of 2012 he sold 25 pumps to the UK, which he finds encouraging. “You can only go for so long without buying the equipment you need.

Budgets are only deferred and so now we’re seeing the orders increase.”

In New Zealand last year there were record sales of 60 pumps; about 10 more than usual, largely as a result of the events in Christchurch.

Despite a number of older pumps being overdue for replacement about now, he’s expecting the market to fall this year mainly due to Government cut backs which directly impact the NZ Fire Service.

You would think the Australian market would be a natural area for the Kiwi pump manufacturer to expand but Harrison’s still looking for an opening after 10 years of knocking on that door.

“The Aussie market is a cot case.

Honestly, there are so many standards and you only have to look at some of the footage of the bushfires and you could piss better than the pressure they’re getting out of their hoses.”

Part of the problem he concedes is there’s often not a big water supply to draw from and the type of pump he produces delivers greater volumes and higher water pressure than they could handle.

Outsourcing not viable While there were plans to produce pumps in France to improve delivery into the European market, that fell through when the numbers didn’t add up.

“The labour rates from the French company were through the roof. Even the cost of components in Europe was more expensive than what we could get them for here. It was a real eye opener.”

Harrison even went to China to investigate the possibility of having components produced there. “We couldn’t find a company that would do the job; unless you wanted 5000-10,000 units at a time, they were not interested.”

NZ Security

Over the last 12 months he’s had a good look at his business and the markets he’s in and decided to stick with what Vortex has proven its good at, “smaller volume, high value niche products that specifically suit the needs of our customers.”

New Zealand’s isolation from the rest of the world remains the biggest challenge which means long lead times. “If we import components we may wait three months, take three weeks to build the pumps, and then another three months to get them to their destination.”

However the company is now convinced the demand for the ‘Rolls Royce” pumps is sufficient that people are prepared to wait for them to be sea freighted and if their need is a more urgent its clear they’re prepared to pay a little more to have them air freighted.

Ahead of its time In 2010 Harrison thought he was on to something with his Combi pump; a single engine multi-purpose unit that doubled as a fire pump, generator and pressure fan with a range of clip-on tools.

He believed the combination would be ideal for fire services under growing pressure to carry more equipment.

“Some fire services were even looking at removing fire pumps from all but the front line trucks, which wouldn’t have been good for our business.”

The problem was finding someone prepared to invest the time to help to produce the prototypes of the pumps he’d designed. “The company I had been working with was too busy and I was too involved just keeping pace with my regular pump business to pursue it.”

Harrison says there’s still a good business case for fire services to swap out to his Combi pump — besides the current approach is downright wasteful. “By the end of their 10-year life when they’re considered obsolete existing pumps may have only clocked up 100-150 hours of use.”

He says that’s nothing for an engine designed to run for tens of thousands of hours. “The Combi pump is a much better use of one engine,” he says.

Niche is good Having now refocused the company — and doubled his staff to four — Harrison believes Vortex is in a better position to expand in a more controlled manner and at the right pace, rather than trying to take on the world.

“A mega factory producing thousands of pumps is not really going to happen in Tikokino.”

A number of parts, including the engines, are imported. Castings come from Giltech Precision Castings in Dunedin and recently some of the more common pumps have been assembled at Metalform in Dannevirke to free up machine space and staff at Tikokino.

Vortex has also invested heavily in new production machinery including vertical machining lathes and routers which means it has less need to outsource, which puts more profit back on their own bottom line. “The objective is to do as much as possible in-house.”

It may not sound like a lot but annual sales of 200-300 pumps a year at around $8-9000 each keep the small pump manufacturer flat out.

Ideally Harrison was hoping to reduce his 17 models of fire pumps to make life simpler but that’s not been as easy as he thought. “Every time I look at culling a machine someone asks for it. The reality is that we’re a small business and we can still do this economically.”

Harrison and his team are currently working on new and upgraded models that will be released this year, mainly using more efficient fuel injected engines that not only save on the cost of running but produce higher pressures and better volumes of water.

Another big objective is to be able to show proof of its high quality process by becoming ISO9001 registered by end of the year.

Even after 28-years with the Tikokino Fire Brigade, fire chief Mike Harrison has to be prepared to drop what he’s doing and race across the road to the station when the alarm sounds about 50 times a year.

Tikokino fire chief Mike Harrison with one of the pump units he designed and made that are now in use across New Zealand and the UK. Photos Keith Newman

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Association News NZIPI

NZIPI Update Crime Prevention Partnership Form NZIPI are proud to be a member of the Crime Prevention Partnership Forum which has now been running for two years.

Mike Campbell is our Forum representative and attends on our behalf, reporting back to our members on the initiatives and actions from the various stakeholders.

Having Investigators on this Forum also gives the other members an immediate insight into the trends we see evolving, such as employee fraud and the rising trend of management committing (or perhaps being uncovered) fraud. The CPPF is certainly developing well and is shaping up to be a real difference in combating crime.

Issues with Private Investigator Certificate of Approval (“COA”) As reported we are currently developing an advertising campaign to inform potential clients of the benefits of using an NZIPI member and to be aware of the fact that anyone can now apply for and get a Certificate of Approval to work as a contracted Private Investigator without any qualification, other than that which permits a person to be a Crowd Controller. In the previous legislation a person must have proven to have at least 12 months investigative experience or other relevant experience but that seems to have been entirely ignored by this new authority. Already, horror stories are emerging of persons “flashing their

Ron McQuilter is the current chairman of the NZIPI and is Managing Director of Paragon Investigations Ron can be contacted by email: Ron.McQuilter@paragonnz.com

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April - May 2012

badge” and it is only a matter of time before a client gets stung by a “licensed” incompetent. NZIPI membership is only permitted after all members have had the opportunity to consider the applicant and our membership committee declares the application worthy of acceptance.

The issues with our COA just continues though. As demonstrated in my COA (pictured), there is a section on the front called “Conditions” and mine is notated “YES.” Remembering that for many people this is already the second print of Certificates and second trip to the Post office to get the 5 year one. I emailed the Ministry of Justice to ask what “conditions” were attached to my COA and the reply on 13 September last year was : Good afternoon Ron, The Authority has not set down any conditions for you and this was merely a system error. We are currently working through this problem with the company we contract to print out the badges.

We sincerely apologise for this error and we hope to have it resolved shortly.

To date I have not had a new card or heard anything further and I know many others who have the same “system error.” But it raises the question? What conditions do the MOJ actually put on certain Certificates. Perhaps, tongue in cheek, some requirement for investigative experience might be appropriate when considering certain applications as detailed earlier.

Feedback from Police and SFO on NZIPI Member Files In the past month I have received feedback from both Police and SFO on the very high standard of files being submitted to them, using in the main, the format developed a few years ago and encompassing our Memorandum of Understanding. There can be no doubt that a properly considered and well put together file is more likely to receive action. I know that many of our NZIPI members have assisted

Private Security Personnel Badge

11-000500 other members with templates and this further demonstrates the professionalism and maturity of our membership. By sharing our templates and experiences of prosecution file submission to the relevant authorities, we are raising the bar for not just the profession but also giving client’s great investigative expectation and service.

Facebook and Linkedin Pages Coming Soon Like it or not, Social networking sites like Facebook and business networking sites like Linkedin are fast becoming the norm.

NZIPI member Jodee Watts brought the possibility of having our NZIPI pages on these sites to our Committee’s attention last month and they will appear soon. No doubt there will be issues with the Private Investigation business attracting it’s fair share of detractors. On that topic, my research shows this is usually on a Sunday between 1100 hrs and 1600 hrs!!! Let’s see if that proves the case when we go live.

Ron McQuilter Chairman NZIPI NZ Security

Association News ASIS

ASIS NZ Inc

A

SIS New Zealand is proud to announce that the President of the American Society of Industrial Security (ASIS) International, Eduard Emde CPP will open its one day seminar to be held on the 28th of June at the Intercontinental Hotel, Wellington. A native of the Netherlands, Mr Emde is the first nonAmerican to hold the prestigious post in the more than 37,000 strong membership.

ASIS International is the preeminent organisation for security professionals.

Founded in 1955, ASIS is dedicated to increasing the effectiveness and productivity of security professionals by developing educational programs and materials that address broad security interests.

Eduard Emde CPP of the Netherlands NZ Security

The New Zealand Chapter will celebrate its 25th year with a one day seminar entitled, ‘Doing Security Business with Government - an industry perspective.’ The event will showcase eminent security professionals and explore cooperation between government and private security providers to achieve safe and efficient outcomes. Security management topics for the day will include the strategic direction of New Zealand security, the tender process and management, the increasing impact of cyber-crime on public and private organisations and an international perspective on working with governments to achieve their security goals.

Eduard J. Emde, CPP, is principal consultant for BMKISS Europe,

For further information or comment please contact the Chairman of ASIS New Zealand: Carlton Ruffell CPP carlton@clruffell.co.nz Phone: 021952810

www.asisonline.org.nz • www.asis.org.nz

an independent security support organization based in the Netherlands.

Mr Emde has more than 20-years experience in security and security risk management. Previously, he served as Manager, Consultancy Services for Interseco in The Hague, Netherlands and as Head, Safety and Security, at the European Space Agency’s European Space Research and Technology Centre.

Mr Emde also served as a security consultant with KPMG’s Forensic & Integrity Services and as Vice President, Group Security with ABN AMRO Bank.

He has served on the boards of various associations in the field of risk management and security, including the Dutch Society for Risk Management and OSAC Netherlands. A member of ASIS International since 1990, Mr Emde has served as Regional Vice President in Europe and as board member and Chair of the Benelux Chapter.

Mr Emde received a master’s degree in Organisational Analysis & Behaviour from Lancaster University in the UK and degrees in Business Administration and Dutch Law from Erasmus University Rotterdam. He holds CPP and CISSP certifications.

April - May 2012

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Association News NZSA

NZSA Roadshow March 2012

T

he NZSA roadshow, which was held across the country in March, was well received by all who attended. The theme of the seminar/workshop was “How to grow your business in challenging times,” and the presenter, Mark Windust from Mastermind Business Solutions covered a number of key topics including: • The 8 biggest mistakes that Kiwi businesses make in tough times and how to avoid them.

• The biggest changes affecting New Zealand company’s today and how to anticipate what’s going to happen next.

• A simple framework for determining what strategy company’s need to adopt in the face of a challenging economy.

• The 5 key capabilities companies need to develop in 2012 to have one of their best financial years ever.

Many attendees were surprised to find the decisions and mistakes they had made over the past few years we the same as their contemporary’s. For example: focusing on cost reduction instead of revenue generation, cutting out marketing, reducing their investment in training and worst of all, slashing prices to win sales.

The workshop provided tools to help companies work through some of these commonly made mistakes.

Greg Watts, Executive Officer, NZSA 48

April - May 2012

We discussed how to create companies that can evolve and adapt to compete with and out-live larger more profitable business. How to create an effective marketing system with measureable ROI’s and how to acquire and foster customer relationships and build wining teams.

Mark then talked in detail about some of the biggest changes affecting NZ security companies today for example:

Political: How public security and corrections used to be the exclusive domain of the Police and Government, but now with the increasing privatization of functions like the prisons and prisoner transportation, crowd control etc, what impact this will have on the industry and what opportunities will it create.

Economic: Five years ago NZ had a booming economy, unemployment was running at 3.8%, the CPI increased by 3.5 points over the year and the annual growth in GDP was 2.2%. With the global economic crisis, unemployment increased to 6.6% in 2011, there was a CPI annual increase of 4.6 points over the year and the annual growth in GDP was down to 1.5%.

In 2012 it is expected that unemployment will decrease, Inflation will increase and our GDP or growth will be flat or may even decrease slightly. What impact will this have on businesses in the security industry, and how to prepare for it?

Social: There is currently an exodus of skilled labour and management, but an influx of new entrants into NZ, which is predicted to increase in the coming years.

Many new entrants are willing to accept lower wages and tolerate longer hours, what opportunities and challenges will this create for the security industry.

Baby boomers currently make up a significant part of the skilled workforce and they are starting to retire, will this create a skills shortage in some areas and result in a number of business being put up for sale?

During the Roadshow I had a chance to network with attendees and discuss what they would like to see in future events. The majority wanted to see more in the way of business seminars that would help them build their companies.

I will therefore be scheduling further events to drill down into many of the subjects covered in this roadshow.

Social Technology: 4 years ago, Facebook, Twitter & LinkedIn were in their infancy, now more that 2 million New Zealanders use Facebook. What impact is this having on how security companies market their products and services and what does the future hold?

Technological: With the advent of Cloud computing, decreased hardware costs, integration of technologies and faster data networks that make advanced IT solutions accessible to SMEs. Small businesses now have the ability to compete with much bigger competitors.

Environmental: More frequent natural disasters such as the Christchurch earthquake. Increased insurance costs. People leaving Christchurch for other centers, the Christchurch building boom, all of these continue to impact on the security industry.

Legal: Employment law used to favour employees, discouraging SMEs from taking on new staff. Now with the 90day trial period, does this make it more attractive for SMEs to take on staff ? Will we see an increase in the minimum wage?

What impact will the new mandatory training requirements have on the security industry?

Finally Mark explained how to build a multi dimensional business that could adapt to the changing financial environment.

Greg Watts Executive Officer NZSA NZ Security

Association News MLAA

What’s new for locksmiths?

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ow that we have shaken off the festive season and got the kids to school, (that wasn’t yet another holiday was it)? the security industry tends to seek out what is new. This is equally as true for locksmiths as it is for other sectors of this industry.

For locksmiths we tend to seek out what’s new in either products, tools or skills. Typically locksmiths become locksmiths because they love challenges and are good with working out puzzles.

In fact it would probably be fair to say that if you don’t enjoy puzzles then it is impossible to be a good locksmith. I’m sure there are some exceptions to this but it is certainly a characteristic that is true of most. Despite my picture, having a beard is not a requirement. It merely happens to be a common attribute. My theory is that it gives us something to do while we puzzle out the latest challenge.

Unfortunately my colleague informs me that you can’t have hair and brains.

One of the highlights of the year for locksmiths is the annual Master Locksmith Trade and Training weekend held here in New Zealand during May. While the prime focus of our classes and displays is to our membership, other non member locksmiths are invited to join in on all of the product displays as well as many of the classes. It is amazing what you can learn when you go in with an open mind.

Sometimes it is a new product. Often it is using an existing product in a new way or for a different application. This is the difference between just looking at a catalogue as opposed to going and discussing options and situations with sales reps and technical support staff.

For many of the items, the presenting company will put on a short training course to make sure that you and your staff are fully familiar with the product.

Only when you know your product are you able to recommend, sell and service it properly and appropriately.

NZ Security

For others it is a training class that may be their prime choice. This time we have subjects in running your own business, the basics in automotive transponders, opening safes, master keying, gaining entry, the Building Act and many other items. In fact we have had to expand the training time to cover three days of short courses to try and fit it all in. With over 200 locksmiths attending, there are plenty of opportunities to network, to share challenges, or to be challenged.

One of the fun things about locksmithing is that you are never certain as to what a day will bring. For instance the other day I was heading from one job to another when my RT goes off. Our Operations Manager wanted to divert me to a different job where a toddler was locked inside a house. The family had just got home, unlocked and opened the door but were still milling about on the front veranda enjoying the lovely afternoon sunshine. While they were thus occupied, the toddler grabbed Mummy’s keys and started playing with them. No one worried because the door was open.

Eventually the toddler toddled across to the open door to test the keys for himself.

Obviously he was not able to reach high enough. So he went inside to see whether he could do any better from that side. He reached upwards as far as he could stretch, leaning on the door as he stretched. Sure enough, the door swung gently to and the first any one realised anything was amiss was that quiet CLICK! of the door lock auto locking. The toddler, on realising that he was cut off from Mum and Dad suddenly raised the volume of his voice in heart rending chorus. This then got added to by Mum, Dad, brothers, sisters, as well as the visitors who had arrived for the weekend. By the time I arrived (about 2 minutes after I was diverted), I found the Fire Service there in full flashing lights.

I was certainly wondering what I was walking into. So the challenge was who could open the home fastest, with least

damage… the family, the visitors, the Fire Service or the Locksmith. Well, I know that the Fire Service is always going to win hands down when the only issue is fastest.

But when other criteria apply as well… let’s just say that I was the first person to open the front door.

So if you want to be a REAL LOCKSMITH you need to be so well prepared that you can operate under any conditions. It is too late to start thinking about what you need to make or learn after the client phone call has come in.

Instead you need to get yourself prepared beforehand. NOW is the best time to improve your skill or to obtain better tools. Remember that you need to be on a path of constant improvement because otherwise you will slide into the oblivion of mediocrity. Locksmiths can’t afford to be mediocre, because there is always someone else who will do it cheaper because they don’t care. Real Locksmiths, both men and women have skills training and tools that make them able to perform magic on a daily basis.

Fraser Burns is a member of the New Zealand Branch of the Master Locksmiths Association of Australasia Ltd. Email safe@safemasters.co.nz or contact the Master Locksmiths Association of Australasia Ltd. Web: www.masterlocksmiths.com.au Email:national@masterlocksmiths.com.au Ph: 0800 652 269 April - May 2012

49

Transport

Digital video surveillance enhances security in public transport Patrik Anderson, director business development transportation, Axis Communications, on how network video solutions help transit authorities to improve operational efficiency and protect passengers, staff and assets

Public transport authorities are starting to shift from analog to digital surveillance technology – why?

We see more and more transit authorities implement network video solutions. The fact that pictures are created, stored and transmitted in digital format means they are available in real time. So, instead of only using surveillance video forensically after an incident, transit authorities can now connect all their security cameras in stations, depots, trains, buses etc, to the security center. They can view live images in HDTV quality from any camera at any time and share them with response resources, police and authorities. This allows efficient detection, prioritization, response and investigation of the many and diverse incidents that occur daily on a transport network.

Patrik Anderson, Director Business Development Transportation, Axis Communications

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Can you give an example?

In the past, when investigating an incident on the transport network, the investigators would have to spend hours locating and then watching footage from video tapes. In the digital system, they can find the relevant image files almost instantly.

Using a centralized surveillance system with real-time capabilities means that incidents such as theft, vandalism or trespassing are detected at an early stage, and can be evaluated in the security center with live video as they develop.

The authority can then respond to the incident with the appropriate resources.

What role does Axis play in this shift to digital?

Together with our partners, we offer well-proven, reliable, scalable and future-proof surveillance solutions. We offer dedicated cameras for the various parts of the transit system – on board buses and trains, at stations, terminals and railyards, as well as along the infrastructure.

We have vibration-resistant onboard cameras and recorders, vandal-proof indoor and outdoor cameras. Our latest products include thermal and low-light cameras, which allow automatic detection of persons and vehicles in complete darkness. These products provide new means for perimeter protection and an efficient tool against metal theft, graffiti and tunnel trespassing.

All this means our customers in the transport sector can now more easily set up centralized, real-time surveillance systems, so we essentially enable a new level of public transport security.

Can you name a few projects where Axis cameras have been installed?

We have several of the larger urban transit systems in Europe amongst our customers.

The size of projects varies from single stations to multi-site implementations with many thousands of cameras.

For example, La Empresa Municipal de Transportes de Madrid equipped Madrid’s entire bus fleet with approximately 8,000 security cameras. AXIS M31-R Series were the principal network cameras used in this installation, which was completed in July 2011.

The same camera model was used by Münchner Verkehrsgesellschaft when they implemented a digital surveillance system in almost 450 subway trains and street cars in the Munich metro system.

Finally, following a recent project, there are now more than 18,000 Axis cameras on stations, buses and subway trains in operation throughout Stockholm.

Another example is Sydney, Australia Waratah’s suburban trains 7,000.

And how do transit authorities and operators benefit?

All the authorities we have worked with have benefited from increased actual and perceived security in their transit systems. The surveillance systems have helped them to attract more passengers, minimize service disruptions and lower the costs for vandalism and metal theft.

Millions of passengers travel through the largest transport systems every day, with hundreds of incidents happening. With real-time surveillance it is now possible to make an informed decision on how to respond appropriately to each incident – and to make the passengers and staff feel safe.

NZ Security

Connect with your customers DESIGN

M

VIDEOS

WEBSITES

COPYWRITING

MosaicMedia.co.nz 09 426 2050

SNC-DH210 Network HD Camera - X Series

Hillsec heats up with Flir Systems

The new and exciting Flir Systems product range of Thermal Cameras is now available at Hillsec!

Thermal cameras compliment and complete your security camera network by giving you the power to see threats invisible to the naked eye, turning night into day (as seen in the image below).

Compact Affordable 1080p HD Security Camera n Execllent 1080p HD picture quality supporting H.264 at 15fps n 3 Megapixel (2048 x 1526) maximum resolution n Three codecs (h.264, MPEG-4, JEPG) and a dual streaming capability n The Exmor CMOS sensor incorporated to deliver high quality and low noise

Thermal security cameras make images from the heat energy that is around us all the time, not from reflected visible light, giving you true 24/7 imaging capability without lights or illuminators.

The cameras are enhanced further by FSM (Flir sensor manger) software which offers complete management of connected thermal cameras.

Analytics and radar integration are just some of the benefits of FSM. For all product information visit your local Hillsec branch.

For all product information visit www.hillsec.co.nz

Panasonic NVR WJ-NV200K

The WJ-NV200K provides the first real alternative to analog DVRs – at an analog price point!

Ideal for retail, hospitality and Education markets, the WJ-NV200 is driven via mouse and keyboard to eliminate PC costs and desk space.

Installation is simplified by quick setup automatic camera detection and simple setup wizard – all without requiring a PC. Real time Face Matching is also achieved using the Face Detection feature of the Panasonic Smart HD range of IP cameras. This provides fast detection and matching VS a stored database of known faces to alert the operator / store owner of unwanted guests.

Features Include: m 16 Camera NVR m H.264, MPEG-4 and JPEG multi format m Simple mouse / monitor operation with intuitive GUI m Quick search with calendar / timeline m Full HD HDMI monitor output m WV-ASM100 management software compatible m Real time Face Matching with Smart HD cameras m DVR price point!

Panasonic New Zealand Ltd 350 Te Irirangi Drive, East Tamaki, Auckland Ph (09) 272 0100 • sales@nz.panasonic.com

Panasonic Video Doorphone VL-SW250BX

Main Monitor

Wireless Monitor

Door Station

The VL-SW250BX is the latest video door phone from Panasonic. Monitor and even open the door remotely via the wireless handset. The main station stores up to 400 images to see who has been knocking while you were out!

Ease of installation as a single twisted pair is all that’s required from the gate station to the main monitor.

Panasonic SD5 Dome WV-CF504E

Panasonic have released an internal dome variant of their class leading Super Dynamic 5 analog camera. The WV-CF504E has the same functionality as the popular full body camera in an attractive compact dome.

SD5 is still recognized as the best performing camera in severe backlight situations! perfect for retail, corporate and industrial applications.

Features Include: m Video Intercom unit with wireless remote handset m Recording up to 400 images m Voice changer function m Simple installation m Door release function m 20 apartment Lobby unit available for expansion

Features Include: m Super Dynamic 5 m 650TVL resolution m i-VMD including object detection (removal and abandonment) and scene change m Auto back Focus m True day / night (IR cut filter) m 3.8mm to 8mm AI lens m 3 way axis for ceiling or wall mount

Panasonic New Zealand Ltd 350 Te Irirangi Drive, East Tamaki, Auckland Ph (09) 272 0100 • sales@nz.panasonic.com

Panasonic New Zealand Ltd 350 Te Irirangi Drive, East Tamaki, Auckland Ph (09) 272 0100 • sales@nz.panasonic.com

Interlogix TS1162

3-LED Arming Station

The new Interlogix TS1162 3-LED Arming Station is now available from Hillsec. The TS1162 arming station can be connected directly to the Challenger RS-485 LAN, up to 1.5km from the Challenger panel or Intelligent Access Controller.

It has an input for request to exit (RTE) control and an open collector output that can be used to control a door relay or door strike. The TS1162’s performance and robust construction make it suitable for a wide range of applications, including dusty or wet environments (rated to IP67). It may be used as a Challenger system remote arming station. The unique design of the housing allows the keypad to be used in the most demanding surroundings. It can be installed directly onto a metal surface without insulation.

For more information, call or visit your local Hillsec branch today.

For all product information visit www.hillsec.co.nz

Hills VoiceNav Lite A security system that talks to you!!

The Hills VoiceNav Lite sets a new benchmark as an affordable, speech enabled, 16 zone LED code pad that is compatible with all Hills Reliance control panels. Encased in an elegant and slim profile design with individually illuminated soft touch keys, the VoiceNav Lite is perfectly suited for all residential and commercial applications, requiring up to 16 zones of control.

The VoiceNav Lite comes well equipped with essential features, such as the unique built-in “personal voice guide” (PVG). The built-in personal voice guide enables users to control their security system with ease through the use of smart voice prompts, eliminating the need to decipher confusing flashing lights or referring back to lengthy user manuals. The VoiceNav Lite’s speech engine capabilities provide users with an exciting experience, not previously available in any standalone LED code pads.

Keen to find out more? Visit or contact your local Hillsec branch today for a quick run through of the VoiceNav Lite’s extensive features.

For all product information visit www.hillsec.co.nz

For all product information visit www.hillsec.co.nz

TM40

Touch Interface Module

Wireless Digital Outdoor Dual-Quad Side-View Detector

Sensor: 4x dual rectangular element, low noise, high sensitivity, EMI immunity Lens: 2nd gen., flat, 2x dual beam, 1.7” focal point, narrow beam long-range Fresnel lens Coverage: Bi-directional, independent, 2 x 3m to 12m (9.8ft to 39ft) Processing: High resolution digital signal processing / digital APSP / true digital temperature compensation/ultra low current-saving algorithm Installation Height: 1.5m and above PET Immunity: Up to 40Kg (90 lb) Dimensions: 9 x 5.5 x 4cm (3.5 x 2.2 x 1.6 in.)

The D7 is a seven megapixel surveillance camera that records in full-color high resolution throughout its 180° field of view, without fisheye distortion.

Distributed exclusively in NZ through: Atlas Gentech (NZ) Ltd Freephone: 0800 732 637

Distributed exclusively in NZ through: Atlas Gentech (NZ) Ltd Freephone: 0800 732 637

• • •

• • •

Vigitron’s new high speed Ethernet extenders for coax and UTP cable with extended Pass Through PoE Vigitron’s MaxiiCopper™ Vi2300 UTP IP extenders bring new performance standards to the growing need for high speed full bandwidth IP data and power over extended distances.

Symmetric Bandwidth (SBW™) assures full bandwidth is available over the entire operating distance for both uploads and downloads with virtually no packet information loss. Signal transmission and power transmission can be extended up to 914m. Multiple remote site devices such as Megapixel cameras or VoIP can be transmitted on a single cable using the Vi2804 fixed managed MaxiiCollector network switch with up to 64 devices transmitted on just 16 cables. Extended Pass Through PoE (EPTP™) eliminates the need for separate device and transceiver power supplies and power sources saving valuable installation time and money.

Type tested to NEMA-TS 2 testing standard, operating under extreme temperature conditions of -40C to + 75C results in the perfect solution for warehouse, parking lot, loading dock and other type of perimeter applications.

The Vigitron Coax IP extenders is also available.

Vigitron’s MaxiiCopper™ Vi2400 media converter and IP extender provides cost saving solutions for converting analogue security systems to IP by eliminating the need to run new cabling.

For more information, contact your Hillsec branch.

NVR780

•

UTP IP Extenders

www.atlasgentech.co.nz

• • • •

One HD window combines a constant 180° situational awareness view and up to four simultaneous detail views H.264 compression Power Over Ethernet (POE) Works with leading IP Video Management Systems and standard web browsers

www.atlasgentech.co.nz

• • • • • • • • • •

4.3-inch (10.9 cm) brilliant and vivid widescreen color display Compatible with EVO V2.16 or higher and MG/SP V4.72 or higher Supports up to 32 floor plans Controls up to 8 PGM outputs Supports WinLoad, not NEware In-field firmware upgradable via micro SD card Powerful FPGA processor Indoor temperature sensor Faceplate available in 3 finishes: - brushed aluminum - brushed black anodized - brushed white anodized

Distributed exclusively in NZ through: Atlas Gentech (NZ) Ltd Freephone: 0800 732 637 www.atlasgentech.co.nz

Transport

HID Global Safeguards New Terminal at Nanchang Changbei International Airport in China

A

s one of the busiest airports in China, Nanchang Changbei International Airport manages over 3.3 million passengers and 34,000 flights per year. In 2010, Changbei International Airport began an expansion project that included a new terminal and a second runway. With a total investment of RMB2.5 billion (US$393 million), the project objective was to accommodate up to 12 million passengers annually by 2020.

Challenges Since its completion, the Changbei Airport has become the aviation hub in the Jiangxi Province. With the rapid economic growth in the region coupled with increasing passenger and cargo volume, it was necessary to impose higher standards in security and safety for airport personnel. Due to the high volume of airport passengers and the sophisticated organizational structure of airport staff, the security system needed to provide strict access control level settings that limit entry to key zones and restricted areas to authorized employees only.

The airport had also introduced a safety management system to address these issues and enhance overall operational security. As part of the safety management initiative, the requirements for the access control system included: 1. Role-based access level settings to control staff access at key entry points and restricted areas by limiting entry time based on job function.

Products and Technologies • • • •

VertX® V1000 Network Controller VertX® V100 Door/Reader Interface iCLASS® R10 Contactless Smart Card Reader iCLASS® 2000 Contactless Smart Card

54

April - May 2012

Nanchang Changbei International Airport 2. Central management through a central network platform that connects the control station and affiliated subsystems, enabling real-time monitoring and data management.

3. A data management system that automatically stores entry records and card access information and generates reports for analysis.

4. Seamless system integration, where the access control system works with alarm, fire and safety systems as well as CCTV. Solutions HID Global’s VertX® networked access controllers and iCLASS® readers and credentials were deployed at the new Terminal 2 of Changbei Airport. The iCLASS readers at the gates and entry points are connected with the VertX V1000 controller to read cardholders information, while V1000 controllers transfer all data to the host computer via TCP/IP for data management. The access control system addresses the airports’ need to establish access control settings that restrict entry to specific areas based on the time of day; limit access to critical zones to authorized personnel only; and define staff access control levels according to job titles.

HID Global’s access control controllers and readers are installed in six areas, including boading gates, internal passageways, ExtraLow Voltage (ELV) system areas, equipment rooms, offices and aerodrome. To further enhance safety and prevent unauthorized

access using cloned cards, old employee photo ID badges have been replaced with photo ID iCLASS cards, and all employees are required to present their access cards to the iCLASS reader at entry points for identity verification. The system collects all cardholder information and entry records in real-time, including entry times, location, name and the employee’s department for real-time monitoring and report generation.

Critical zones such as the ELV system area are restricted to maintenance staff and engineers since it houses all communication networks (the fire and safety system, integrated cable system and CCTV system). When employees present their ID cards to the iCLASS card readers at the entrance, the system verifies their identities to prevent potential threats caused by unauthorized, external visitors.

Results Changbei airport found that HID Global’s access control solution is easy to operate and maintain and has a low failure rate.

The airport security has been significantly enhanced with multi-layered access level settings and the iCLASS® reader’s data encryption technology, both of which have deterred card cloning. The versatile, open architecture VertX networked access controllers are interoperable with any management software, enabling additional deployments such as alarm configuration and simple firmware upgrades for future system expansion.

NZ Security

Powerful Yet Cost Effective Flexible, Expandable

The definitive LONG RANGE SOLUTION that opens it all!

Are You Looking For A Smarter Card Solution?

ISCS is pleased to introduce the iCLASS GOLD CLASS Program, offering users the highest level of card–to – reader security available today!

When using iCLASS contactless smart card technology, The GOLD CLASS program offers users the choice of their own secure 26,33,34,37 or 38 bit format. This format includes a company ID Code that is unique to each user. For added security ISCS tracks all card numbers to ensure that no duplications occur.

Connects to an Access Control System just like a prox / smart card Reader!

Just one product and with the touch of a button, the i-Key 4 is the smart and simple way to control access to your secure areas such as boom gates, rising barriers, roller shutters and doors. Cutting edge technology allows the i-Key 4 to enter multiple facilities with just one key. Use the i-Key 4 and your secure access couldn’t be simpler!

Features • • • • • • • •

16 Reader access control system Built in Elevator Control, for up to 32 levels 16 Fully supervised inputs 16 Open Collector outputs Communications: 1 x RS-232 + 1 x RS-485 Dial up modem or optional TCP/IP interface 2,000 users 2,000 eventsPowerful Yet Cost Effective

ISCS New Zealand Ltd 5 Arawa Street, Grafton, Auckland Ph: 09 3666 150 Fax: 09 3666 151

Email: salesnz@iscs.co.nz • Web: www.iscs.co.nz

Features • Multiple frequencies available • Easily Interfaced • Long Range • 4 Wiegand Outputs • Flexible • High Security

Security is further enhanced through the use of an encrypted authentication (security) key.

This authenticates the card and reader.

Ikey4 supports technologies such as, HID, Indala, Farpointe Data/Keri proximity, along with iClass, Mifare, Tecom/GE smartcard technologies.

GOLD CLASS is the security professionals first choice for ultimate security of your facilities.

ISCS New Zealand Ltd

ISCS New Zealand Ltd

5 Arawa Street, Grafton, Auckland Ph: 09 3666 150 Fax: 09 3666 151 Email: salesnz@iscs.co.nz • Web: www.iscs.co.nz

5 Arawa Street, Grafton, Auckland Ph: 09 3666 150 Fax: 09 3666 151 Email: salesnz@iscs.co.nz • Web: www.iscs.co.nz

For effective marketing at reasonable rates e-mail Craig@NewZealandSecurity.co.nz for more information Loktronic

Power

distribution module

Power supply cabinets • Mounts for our 5 most popular models of power supplies; 6 key-hole anchor points for easier mounting

total reed switch

• Lift off hinged doors for added convenience • Louvre ventilation on doors

The Power Distribution Module allows the removal of power to a group of doors on a fire alarm activation whilst conforming to regulations.

Provision for individual fused power supply to each door lock.

• Roller ball reed switch provides anti-tamper to front and rear of cabinet • 6 x 25mm knockouts, 2 each sides and bottom • Large cabinet holds 14 x 7 A/h batteries

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Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK www.loktronic.co.nz

Designed, tested and produced in New Zealand.

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Comprises • Fire Drop Relay DPDT 12 VDC • 6 x 2 Amp FU 500 Terminals with LED Indication • 2 x Red Terminals • 2 x Black Terminals • I x DIN Rail ic Prod uc ron kt • All terminals are labelled. uc

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Designed, tested and produced in New Zealand.

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Red and black uncommitted terminals to facilitate distribution from power supply or battery, to load.

• Cam lock for security

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Flair reeds from Loktronic Innovationz: an unbeatable combination.

• Medium cabinet holds 5 x 7 A/h batteries

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Talk to Loktronic Innovationz now about our comprehensive range of Flair Reed Switches.

Not only for “standard” use, but also for specialty applications, from taught-wire types to waterguards, from collared to stubbies, from overhead door with offset to floor contacts, from latchguard to sub-miniature, from push-fit to surface mount.

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From closed loop, open loop to SPDT, we’ve got the lot.

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solutions from Flair

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Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK www.loktronic.co.nz