ISSUE 158 October/November 18

OSWEGO COUNTY

BUSINESS October / November 2018

$4.50

OswegoCountyBusiness.com

Making Money on Airbnb More people in CNY are renting their properties through Airbnb. 320 hosts in Onondaga and Oswego counties welcomed more than 15,000 guests in 2017.

n Inside: Special on economic development in Central New York

October-November 2018

n Massive shortage of truck drivers about to get worse $4.50

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Say hello to healthy.

NOCHSI is now ConnextCare.

Say hello to ConnextCare, Oswego County’s largest connected primary care network. And while our name may be new, our physicians and staff are the same familiar faces from NOCHSI. They’re just a little more connected. To you.

Learn more at connextcare.org, or better yet, stop in to one of our six main sites and say hello.

OCTOBER / NOVEMBER 2018

OSWEGO COUNTY BUSINESS

3

OCTOBER / NOVEMBER 2018 Issue 158

PROFILE NANCY FOX CNY Arts Center director has been instrumental in bringing arts and culture to Fulton. For her, it’s personal. “I know the arts can make a difference in Fulton,” she says. .....................................16

COVER STORY

More Central New Yorkers are renting their homes and properties to vacationers on Airbnb — and making big profits 69

Agribusiness

• Immigration crackdown affecting CNY farms differently • Dairy price dip hurts local 48 farmers

Banking

SPECIAL FEATURES How I Got Started William ‘David’ Malone, Jr. created W.D. Malone Trucking & Excavating, Inc. in Hannibal 36 years ago .......12 Brooke’s Books 10-year-old’s book donation project boosting literacy in Oswego County ..............................................................................22 Meet Seven New Businesses Entrepreneurs have recently started a farm and a restaurant, among other businesses ..................34 CNY’s New Auto Row 1.5-mile stretch of Route 31 in Clay grows to house four massive dealerships ...........................................40 Retired & Indebted Crisis is looming for people near retirement. Related: NYS ranks worst place for retirement .............77 Drivers Wanted Massive shortage of truck drivers about to get worse. We interview key people in the industry ...............................81

SUCCESS STORY

• Community Bank VP Debra Davis: 35 years on the job • Richard Shirtz: How a bank can help your succession planning • Prepping to get a busines loan • Credit unions vs. banks: What’s 54 the difference

Economic Development • Recruitment: Industries still struggling to find workers • Broadband access to expand • Roger Bristol: 40 years being the owner • Chena Tucker: ‘The need for unrestricted funds for workforce’ • Women Get Help from WISE • Operation Oswego County has 60 new finance director 4

DEPARTMENTS

The Good Guys Barbershop — downtown Oswego business handling now 25,000 haircuts a year — from 7,000 in 2014. Owner Keith Raymond explains reasons for success....................................91

On the Job What’s your must-ask job interview question? .................9

Where is Sandra Scott Dublin, Ireland ....................................................20 Newsmakers ................................................................................................24

Dining Out Vona’s Restaurant, Oswego ...............................................30 Business Updates ............................................................................................28

My Turn Free speech in a an era of racist comments ..............................52 Economic Trends The impact of manufacturing and power ..................48

Guest Columnist Leadership is influence — Part 2 ..............................91 Last Page Shonna Sargent, Fulton YMCA ......................................98 OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

The Event for

Technology, Manufacturing & Biotech November 15, 2018

Holiday Inn Syracuse-Liverpool

IT ALL STARTS HERE. Interactive workshops, engaging keynotes, and an expanded Technology Showcase.

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315-432-8905 n www.darcomfg.com OSWEGO COUNTY BUSINESS

5

Affordable Business Solutions............................17 Allanson-Glanville-Tappan Funeral Home...................13 ALPS Professional Services..............................26 Amerigas................................29 ARISE......................................89 Bond, Schoeneck & King, Attorneys at Law..............28 Borio’s Restaurant.................33 Breakwall Asset Management.....................55 Buckingham Market.............23 Builder’s FirstSource............27 Burke's Home Center............25 C & S Companies..................67 Canale's Italian Cuisine........33 Canale’s Insurance & Accounting .......................39 Century 21 Galloway Realty...............25 Chase Enterprises..................74 Child Care Development Council......89 CNY Arts................................19 CNY Comm. Foundation.....10 Community Bank....................8 ConnextCare............................3 Cornell Cooperative Extension...........................49 Crouse Hospital.......................7

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D-K Manufacturing...............71 Darco Manufacturing.............5 Dental Health Solutions.......89 Eis House................................33 Empower Federal Credit Union.................................11 Financial Partners of Upstate..........................15 Fitzgibbons Agency..............53 Food Bank of CNY................23 Foster Funeral Home............74 Fulton Community Development Agency......17 Fulton Savings Bank.............59 Fulton Tool Co.......................63 Gartner Equipment...............11 Greater Oswego Fulton Chamber of Commerce...19 Gypsum Express...................85 Halsey Machinery.................71 Haun Welding Supply, Inc.........................26 Hematology...........................89 J P Jewelers.............................18 Johnston Gas..........................26 Key Bank................................53

Laser Transit...........................83 Lindsey Aggregates..............25 Local 43 (NECA EBEW).......59 Longley Brothers...................51 MACNY..................................63 Mimi's Drive Inn...................33 Mitchell Speedway Printing................................8 Mr. Sub....................................33 Murdock’s..............................19 NBT Bank...............................15 Nelson Law Firm...................15 Northern Ace.........................27 NTTS National Tractor Trailer School....................83 Operation Oswego Co..........99 Oswego County Federal Credit Union.....................51 Oswego County Mutual Insurance...........................13 Oswego Co. Stop DWI..........29 Oswego Health .....................99 Over the Top Roofing...........29 Pathfinder Bank.....................18 Port City Collision ................17 Port of Oswego

Authority...........................53 RanMar Tractor......................49 RiverHouse Restaurant........33 Riverside Artisans.................19 Salvatore Lanza Law Office.........................13 SBDC – Small Business Development Center........39 Scriba Electric.........................26 Sorbello and Sons Inc...........49 Spereno Construction...........29 SUNY Oswego, Office of Business and Community Development....................59 Sweet-Woods Memorial.......26 Technology Development Organization (TDO)...........5 The Gardens at Morningstar .......................2 United Wire Technology......67 Universal Metal Works.........63 Valley Locksmith...................27 Vashaw’s Collision................23 Volney Multiplex...................26 Watertown Industrial Center of Local Development.....67 WD Malone............................29 White’s Lumber & Building Supply...............25 Wingate by Whyndham.......10 Woodland Acres......................6 WRVO...................................100

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OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

Nationally Recognized Stroke Care.

Say “Take Me to Crouse.”

As one of just 10 hospitals in New York State to have earned Comprehensive Stroke Center certification, Crouse Health is proud to provide the full range of stroke care services.

Minutes Matter Comprehensive stroke centers are the best-equipped medical centers in a geographical area that can treat any kind of stroke or stroke complication.

At Crouse, receiving fast stroke diagnosis and treatment starts even before patients arrive at the Emergency Room. Once on the scene, our Emergency Medical Services partners start communicating with our ER and stroke teams, providing information vital for immediate treatment.

Working together, we’re consistently meeting — and exceeding — aggressive door-totreatment times that surpass the U.S. average. Crouse provides options for post-stroke rehabilitation, as well as continuing education to patients, our EMS partners and the community about the risks factors and signs of stroke.

Advanced Stroke Rescue Crouse is the only hospital in the region equipped with two hybrid operating room suites, allowing our multidisciplinary stroke team to provide the most advanced endovascular stroke rescue capabilities 24/7.

Exceeding Stroke Treatment Standards Median Time (minutes)

37

2016

38.5

2017 2018

35

YTD

Source: AHA/ASA Get With the Guidelines

If tPA is given within three hours of symptoms, the effects of stroke decrease significantly. Crouse has earned the American Heart/Stroke Association’s Target: Stroke Honor Roll Elite Plus recognition for meeting — and exceeding — AHA guidelines for giving tPA within 45 minutes.

Community Partner KNOW YOUR STROKE SIGNS

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As a New York State-designated Primary Stroke Center since 2007, we’ve worked to raise awareness in our community about the warning signs of stroke.

With our designation as a DNV Comprehensive Stroke Center and home to the region’s newest ER, Crouse Health continues to deliver superior stroke care to Central New York patients.

S T R O K E ? C A L L 911. crouse.org/stroke OCTOBER / NOVEMBER 2018

OSWEGO COUNTY BUSINESS

7

COVERING CENTRAL NEW YORK OswegoCountyBusiness.com Editor and Publisher Wagner Dotto

Associate Editor Lou Sorendo

www.speedwaypress.com Speedway Press P.O. Box 815 1 Burkle Street Oswego, Ny 13126 Phone: (315) 343-3531 Fax: (315)343-3577

www.speedwaypress.com

Columnists

L. Michael Treadwell Bruce Frassinelli, Sandra Scott Jamieson Persse, Richard Shirtz

Writers & Contributing Writers

Deborah Jeanne Sergeant Payne Horning, Christopher Malone, Kenneth Sturtz Sarah McCrobie, Maria Pericozzi Aaron Gifford

Advertising

Peggy Kain Ashley Slattery

Office Assistant Kimberley Tyler

Layout and Design Dylon Clew-Thomas

Oswego County Business is published by Local News, Inc., which also publishes CNY Summer Guide, Business Guide, CNY Winter Guide, College Life, In Good Health– The Healthcare Newspaper (four editions), CNY Healthcare Guide and 55PLUS, a Magazine for Active Adults (two editions)

Trevor Bacon 315-445-3145 • Russell Sturtz 315-445-3137

Published bimonthly (6 issues a year) at 185 E. Seneca Street PO Box 276 Oswego, NY 13126.

Subscription: $21.50 a year; $35 for two years © 2018 by Oswego County Business.

All rights reserved.

Third class postage paid at Ithaca, NY. Permit Number: 476

How to Reach Us

P.O. Box 276 Oswego, NY 13126 Phone: 315-342-8020 Fax: 315-342-7776 Email: Editor@OswegoCountyBusiness.com

8

OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

ON THE JOB What’s Your Must-Ask Job Interview Question?

“If I were to survey 10 of your former supervisors and colleagues about you, and ask them to describe you at work, what three themes would I hear the most?”

Leslie Rose McDonald President Pathfinders CTS, Inc., Liverpool “Do you smoke?”

Tony Pauldine Owner Anthony Pauldine’s Contractors, Inc., Oswego “’If we were to have a potluck lunch, what dish to pass would you bring?’ This question always relaxes the interviewee and the response usually gives some insight into family, traditions or just what makes them happy.”

Marla Berlin Regional program administrator CiTi BOCES, Oswego County “The most important thing for me is, ‘How flexible are you within your job description?’ They may come in to be an event planner, but

OCTOBER / NOVEMBER 2018

they may be great at writing press releases. Some people will only come in and work so many hours a week on these certain tasks in their job description. I want people who can do more for me. My last intern loved branding and marketing, so she created a new branding theme that we still use. For a small business, that’s what I’ve looked for. It benefits people in the end when they apply for another job, too.”

Tracy Higginbotham Founder and president Women TIES, Syracuse “One question asked at every interview is, ‘Do you have any experience with working with nonprofits?’”

Marion Naramore Executive director Oswego Housing Development Council, Inc., Fulton “’Describe your general outlook on life to me and if possible, give me specifics as to how you arrived at this outlook.’ The answer to this question,

OSWEGO COUNTY BUSINESS

if answered honestly, helps me to gain an idea as to whether the applicant holds a generally positive or negative viewpoint about life, work and other people.”

Randy Zeigler Private wealth adviser Ameriprise Financial Services, Oswego “What skill do you possess that separates you from the other applicants for this position?”

Andrew Miller President KBM Management, Dewitt “What motivated you to apply with us?”

Dustin Trimble General manager, The Eis House, Mexico “What is your vision for this position, organization or yourself?”

Diane Cooper-Currier Executive director Oswego County Opportunities, Inc., Fulton “The obvious question from the owner of a bookstore might be, ‘What are you reading?’ But I’m really interested in interests outside of reading, therefore my go-to question is, ‘What do you do when you’re not reading? What are your other interests?’ Reading is a given. I’m looking for a well-rounded person.”

Bill Reilly Co-owner The River’s End Bookstore, Oswego “I always ask the applicant

9

to share what they know about Pathfinder Bank.”

Deana M. Michaels Branch manager, Pathfinder Bank, Fulton “I like to ask applicants, ‘What makes them excited about Theatre Du Jour? What are we doing right? Where is there room for improvement?’ to fully gauge how much they know about us.”

Tammy L. Wilkinson Artistic director, Theatre Du Jour, Oswego “’Where do you see yourself five years from now?’”

Barbara Sugar Principal, Trinity Catholic School, Oswego

Carlton and Shirley West sit in the living room of their home Carlton and Shirley sit in overlooking OwascoWest Lake.

the living room of their home overlooking Owasco Lake.

We are both natives of Central New York. This community is where we chose to raise our family. We are We are both natives of Central New grateful to be a part of the Central York.York Thiscommunity communitythat is where we New we love.

chose to raise our family. We are We have written our estate plan grateful to be a part of the Central to include a bequest to the New York community that we love.

Community Foundation. We envision our money will continue We have written our estate plan to make a positive impact in our to include bequest toand the community for agenerations Community Foundation.

We are confident the Community envision ourwill money willour continue Foundation honor wishes for this legacy fund in perpetuity. to make a positive impact in our

community for generations and are confident the Community Foundation will honor our wishes more Wests’ for thisRead legacy fundof in the perpetuity. story at West.5forCNY.org

Giving Back:

Giving Carlton & Back:West Shirley

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since 1927 cnycf.org (315) 422-9538

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OSWEGO COUNTY BUSINESS

“’What’s your favorite war?’”

Paul A. Lear Historic site manager, Fort Ontario State Historic Site, Oswego “’Do you consider yourself a team player?’”

Debra Davis Vice president/district manager Community Bank NA, Hannibal “’Write something on the board.’”

Timothy Bonner Owner/operator PC Masters Tech Repair, Oswego “What is the latest non-fiction book you read or are reading?”

Jamie Persse Founder and CEO JC Persse Consulting, Hastings “The one question we ask applicants at every interview is, ‘Should you be selected for this position, do you see the Pregnancy Care Center as a long-term career choice?’”

Theresa Wilkins Executive director Pregnancy Care Center of Oswego County, Oswego “I help companies to hire people. I ask, ‘What has brought you to manufacturing and what do you know about the career paths available?’ I never want someone to leave an interview not understanding that manufacturing can be a career, and not just a job.”

Martha Ponge Director of apprenticeship The Manufacturers Association, Syracuse

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OSWEGO COUNTY BUSINESS

11

Started How I Got

By Lou Sorendo

William ‘David’ Malone, Jr.

Created W.D. Malone Trucking & Excavating, Inc. in Hannibal 36 years ago

Q.: How did you establish W.D. Malone Trucking & Excavating, Inc. in Hannibal?

A.: Prior to opening my own business in 1982, I worked for my father, William, who owned Malone’s Fuel Service. During the summers, I worked on a farm and that is how I gained experience with equipment. There were things on my own property that I wanted to accomplish, and I purchased my first excavator for $9,000. I wanted to dig a pond out back along with some small odd jobs, because fuel work was generally slow in the summer.

Q.: What happened after that?

A.: I realized my passion for earthwork, and it just grew from there. I started out with residential work, and then was fortunate enough to acquire more commercial work. My first commercial job was the Hannibal Village Market IGA [now Tops Friendly Markets]. Until then, I had primarily done excavation and gravel, along with residential work that included septic, wells and basements. I did a lot of work for farmers through Oswego County Soil and Water [Conservation District]. That is where I learned more about drainage and making grades.

Q.: What lessons did you learn from your father on a business level?

A.: Basically, it was just honesty and treating people the way you would like to be treated. Just being respectful. That was my father’s theory. He came home from World War II and delivered oil in 5-gallon measure buckets at a time before they had large delivery trucks and meters. He drove a truck until he was 86.

Q.: How did you finance the launch of your business and grow your personnel?

A.: As I mentioned, I purchased my first machine for $9,000 out of pocket. It was just myself until 1986, when I hired a few people, and it grew from there.

Today, we have 55 employees. We hire skilled laborers, operators, carpenters and ironworkers through the union hall and the majority of them have been with us many years. In the mid-’90s, we began to look for and acquire more commercial work. When housing markets were trending downward, commercial work was more prevalent.

We also began to explore bidding municipal work such as water and sewer main lines. Public bid work is a big part of what we do, but we still try our best to accommodate residential customers as much as possible.

12

OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

Q.: What were some of your most significant challenges when you first launched your business?

A.: The biggest challenge was acquiring work and I was willing to do whatever was necessary to keep working. I needed to develop a relationship and trust with the community that I was working in. Luckily, the fuel business gave me a head start with those relationships. At that time, it was hard to finance things, such as equipment.

Word of mouth was critical, and I was grateful for having the good fortune of working for my father’s business.

I still enjoy working with the same families and customers that my father had worked with.

Q.: Your property [at county Route 7 and Peat Bed Road] has a lot of family history attached to it, true?

A.: This corner has been our family homestead for my entire life. My father lived next door. Now my son Ryan lives there. Everything has always been right here on the corner. I grew up in the fuel business and that was how my family made its living — delivering fuel for residential heating and farming use.

There was a point, after my parents had passed, where we had to make the decision of investing more into the fuel business. With the decreasing use of home heating fuel, we felt it was necessary to sell the fuel service and put all of our energy into the excavation business.

Q.: What have been some of your more notable commercial jobs?

A.: We specialize in residential, commercial, industrial, utilities and heavy and civil engineering construction. The Lakeview Amphitheater in Syracuse is a project we have done a great deal of work on, as well as the expansion at the New York State Fairgrounds. We have also done underground work at Hancock International Airport, been involved in multiple phases of sewer projects in the city of Oswego and worked on the state Route 48 rehabilitation project leading into the city of Oswego last year. We have had multiple projects at many schools in the Oswego, Cayuga and Onondaga county areas, such as Hannibal, Red Creek, Sandy Creek and just this summer in the Syracuse City School District.

SUNY Oswego has awarded us numerous projects over the past decade-plus. We have been very fortunate to work with many great people and organizations locally.

OCTOBER / NOVEMBER 2018

Our market is within a two-hour reach and we also do work in Madison, Wayne, Lewis, St. Lawrence and Jefferson counties. We try to get projects that give the workers the ability to be home at night.

Q.: How has technology changed the playing field in the excavation business?

A.: Technology has grown a great deal and you have to keep up with it to bid competitively. When I started, I used slide rulers and a transit, and then laser levels came into play. Now we have totally automated machines that work with the help of satellites. We have come a long way. We have an information technology employee who monitors our computer system at all times. The latest in technology involves using global positional systems on equipment such as bulldozers and excavators. It gives our operators the ability to be more accurate and efficient at their job. You have the entire construction site laid out in front of you on a tablet, all in 3-D. That’s the tough part for me. I would be lost if it wasn’t for the younger generation that I have working with me.

Q.: Your son [company president] Ryan has become your right-hand man at the business. How did that come about?

A.: Ryan was born into the business, and he started learning when he was 5 or 6 years old. He was with me every day. I would be working under a truck, and he was standing there handing me a wrench. I also have two daughters who work in the office. Kary (Calabro) is the office manager and Sara (Casey) is the office assistant. And my wife Jennifer still comes in a couple days a week.

Q.: What do you attribute the longevity and success of the business to?

A.: Honesty, integrity, a good work ethic and quality of work are important, but I think it’s the quality of our employees who come to work ready to get the job done in a safe and efficient manner. Technology has strengthened our competitiveness in this business, and keeping on top of it is crucial.

Q.: What do you enjoy most about the business?

A.: A sense of accomplishment and taking on challenges. I enjoy seeing the finished product when a project is complete. You start with something that can look like a very big challenge and you’re able to create what the client had envisioned it to be.

OSWEGO COUNTY BUSINESS

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Business Guide

2019

Reach Key Decision Makers in Central York and Beyond

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ANNUAL EDITION

PUBLISHED BY OSWEGO COUNTY BUSINESS MAGAZINE P.O. Box 276 • Oswego, NY 13126 • Phone: 315-342-8020 • Fax: 315-342-7776

Reasons to Advertise in the New 2019 CNY Business Guide

AVAILABLE ONLINE AND IN PRINT

Reaching 20,000-plus Decision-Makers Based on 5,000 copies distributed

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REFERENCE MATERIAL — Business, professional people and plain folks in the community use the Business Guide as a reference material to consult names, addresses, phone numbers, etc. The material is current all year long.

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OSWEGO COUNTY BUSINESS

15

PROFILE

By Lou Sorendo

NANCY FOX

CNY Arts Center director instrumental in bringing arts, culture to Fulton

A

t the age of 12, Houston, Texas native Nancy Fox knew theater was what she wanted to do.

She watched a production of “The Miracle Worker,” the first stage play she ever experienced. When the mother (Kate Adams) realizes that her baby (Helen Keller) is blind and deaf, she lets out a blood-curdling scream during a gripping scene.

“At that moment, I knew I was going to do this for the rest of my life,” said Fox, the executive director of CNY Arts Center in Fulton.

“The arts is an expression of what you are, and an opportunity to reveal yourself and go inside to find things about yourself,” she said.

“Actors get on stage and bravely deliver a character, and that in turn affects the audience. Now you are affecting people and giving them a chance to experience what they might not get to experience otherwise. It creates an emotional shift in their own thinking, and that is powerful.”

What is more powerful is the direction that Fox has taken the arts in the city of Fulton.

CNY Arts Center, a nonprofit multiarts center, is on its way to creating a permanent home in the city’s downtown at 121-125 Cayuga St. Fox and her team literally took a building that had been vacant for more than 10 years and is transforming it into a modern-day cultural center.

“We need a downtown visual presence,” she said.

Fox, 68, has been searching for a permanent home since the center’s inception in 2011.

Previous homes for the center had been State Street Methodist Church and Cayuga Community College, and its most recent location was at 47 S. First St., Fulton, across from the city’s gazebo.

The center leased that space from Douglas Caster for the last five years.

“It’s difficult for nonprofits to have 16

to bear overhead costs of their property, but in this instance, there’s really no choice,” Fox said.

“The drive for me personally is for Fulton, because I know the arts can make a difference,” Fox said.

One of the center’s board members, Bonnie McClellan, is the project lead being that she is a plumbing engineer by trade. She and her husband Max own and operate BL McClellan Painting & Restoration in Fulton.

“She is absolutely interactive with all the contractors and has made all the arrangements.

She’s doing that while I’m writing grants,” Fox said.

Shineman Foundation and its executive director, Karen Goetz. The foundation was created in 2012, a year after CNY Arts Center was born.

The foundation has provided assistance in the past in the form of grants for lights, sound and marketing.

“They have helped us figure out our path and find our real purpose. It’s been an amazing partnership,” she said.

One of the first supporters of the

Huge monetary boost The Richard S. Shineman Foundation recently awarded CNY Arts Center $110,000 for its capital campaign.

Fox said the grant gave her team the “green light” and provided the necessary funds to launch the project. “ W e were able to get viable quotes, make commitments to contractors and get a real feel for our timeline,” she said.

Fox is quite familiar with the OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

Lifelines Birthplace: Houston, Texas Current residence: Fulton Education: Bachelor’s degree, arts management, SUNY-Oswego; Master of Fine Arts degree in drama, with a concentration in directing, Syracuse University Affiliations: Oswego County Tourism Council; Greater OswegoFulton Chamber of Commerce; Oswego Church of Christ Personal: Widowed; a son and three daughters Hobbies: Cake decorating, writing project was Fulton Savings Bank and its president and CEO, Michael Pollock.

“Right off the bat, he was so encouraging and said Fulton needs this,” Fox said.

Also providing significant support was Pathfinder Bank, Community Bank and Huhtamaki.

The new location will feature ample space and a three-level layout conducive for more programming.

Fox said additional programming includes visual artists, music programs, and after-school and weekend activities for children and seniors.

“Our theater program has done well, but our mission is for all arts and all ages and we will finally be able to develop that programming with this space. It is the main reason we are making this move and we want people to tell us what they want, and get excited about participating,” Fox added.

The basement level will store props, costumes, and set pieces on one half with the other half will feature the “hot spot” stage to host activities such as comedy nights and open mic events.

Also planned in the basement level will be workshops and teen socials.

The main level will feature a lobby, a 100-person-audience theater, a stage and backstage area with access to a staircase leading to the mezzanine and green room where actors prepare to go on stage, and a teaching kitchen that Fox intends to use as a food service opportunity for a startup culinary entrepreneur.

Meanwhile, the balcony will be transformed to include gallery exhibit space and classrooms for instruction in arts such as stained glass and pottery.

An ADA-approved wheelchair lift will also be available to provide access for everyone.

Fox said her soft opening date is Oct. 1 or at least in the month of October.

OCTOBER / NOVEMBER 2018

The musical “White Christmas,” scheduled originally to be the summer show in August, will now be featured during the second and third weekends in December due to the construction schedule.

The center is an all-volunteer organization and has no paid staff. It engages on average about 3,000 people per year.

Fox said by establishing a permanent home and introducing expanded programming, increased income will hopefully be used to hire an executive director within a few years.

Fox said it will not be her, but she will “always be around” for consultation.

“We need someone younger who can come in with good ideas. That person has to have a passion for the Fulton community and the arts,” she said.

Fox said hiring a paid director would also free her up to pursue her own creative endeavors.

Spotlight on Fulton Fox said the new center serves as a downtown anchor while enhancing the city’s identity.

“It’s another reason for people to come here.

“There will be people here and programming all the time,” she added.

“There will be a variety of things for people to get involved in.”

Fox said she is also looking forward to patrons dropping in for an occasional brown bag lunch.

The kitchen planned for the facility will be a “culinary incubator” that will allow an entrepreneur to come in and develop a single unique food service concept.

“Once they develop a following and they get their business plan down and outgrow our space, then they will move on and we will bring someone new in,” Fox noted.

There are anywhere from 40 to 60 volunteers a year that assist the center’s cause. In terms of paid membership, the center is presently selling membership at $10 through Veterans Day on Nov. 11.

The center is lodged in the middle of Cayuga Street in downtown Fulton, a quaint one-way street featuring an array of specialty shops and restaurants.

“Even though it is a one-way, you would be amazed at the [vehicular and foot] traffic. I thought nothing

continued on page 92 OSWEGO COUNTY BUSINESS

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Publisher’s note

By Wagner Dotto

W

e’re in the process of mailing hundreds of letters to more than 500 companies in the region, asking a variety of figures and information. That kicks off the 25th edition of the Business Guide, a publication that lists the largest employers in Central and Northern New York.

It’s an ambitious project, which involves a great deal of research, phone calls, checking and double-checking information, writing and design work.

The Business Guide carries detailed descriptions of local businesses, including latest developments, employment information and background. It also carries profiles of business owners and CEOs and their comments on the local economy and their industries.

It focuses on four counties: Oswego, Onondaga, Cayuga and Jefferson.

A series of graphics shows the largest employers by region, top public employers, manufacturers, auto dealers, home improvement establishments, healthcare providers and others.

The Business Guide has become reference material for many people and organizations and we’re glad that

highlight their growth, expansion, new products, whatever new they have to share. For readers, the guide provides a great snapshot of what companies are located in the region and what they do.

The guide will be published in mid-November. Paid subscribers to Oswego County Business will receive the publication as soon as it’s published.

We will also make some free copies available throughout the region.

We welcome companies to place advertisements in the publication. Cost to advertise is fairly low and advertising in the guide is a great way to showcase their products, services and their presence in the region.

Last year’s cover of the Business Guide.

Operation Oswego County, the county’s economic development agency, uses it extensively as part of its marketing strategies to attract new businesses to the region.

For companies, it’s a chance to

WAGNER DOTTO is the publisher of Oswego County Business Magazine

Norm Swanson Owner Tailwater Lodge Altmar, NY

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OSWEGO COUNTY BUSINESS

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SUNY Oswego Earns High Rank in National U.S. News Survey

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UNY Oswego has once again earned a top 50 ranking in the 2019 “Top Regional Universities in the North” from U.S. News and World Report and a top-10 regional nod among Best Value Schools.

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Oswego moved up to 11th among public master’s-level universities in the north region, tied for 48th overall, among institutions in the U.S. News and World Report ratings, based on rankings released Sept. 10. The college also kept its place on the A+ for B Students list.

The college’s ranking as eighth (first among public colleges) in the north on the list of Best Value Schools takes into account Oswego’s academic quality and “net cost of attendance for a student who received the average level of need-based financial aid,” U.S. News wrote on its website.

“The higher the quality of the program and the lower the cost, the better the deal.”

“SUNY Oswego is providing greater access and a strong foundation for our diverse, talented students; these rankings show we are among the best options in our class, especially among public colleges,” said President Deborah F. Stanley.

“But beyond the numbers, the directions we are probing and commitments we are making as we continue on our path of providing the best possible education for our students and producing the greatest good for our region and the world are most impressive.”

U.S. News’ staff compiles data from hundreds of schools around the country, striving to offer prospective college students and their parents the best analysis available for comparing academic excellence.

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Where in the World is Sandra Scott?

Dublin

By Sandra Scott

Ireland capital is steeped in history

“Molly Malone” is the unofficial anthem of “…Dublin’s fair city, where the girls are so pretty…”

According to the song, Molly cried “cockles and mussels, alive, alive, oh.” It was said that one couldn’t say “good food” and “Ireland” in the same sentence. That is no longer true.

The food scene now has more than cockles, mussels, overcooked meat and cabbage.

During the “Celtic Tiger” — a period of rapid economic growth fueled by foreign investments — many foreigners made Dublin their home and brought their culinary talents with them. In fact, every June Dublin hosts

“The Tastes of Dublin” featuring the culinary diversity of the city along with music and cooking classes.

The most common libation when dining in Dublin is a pint of Guinness.

The Guinness factory tour is a must for most visitors. It is not free but includes a pint of Guinness at the end. Whiskey imbibers will find a whiskey museum and two distilleries. One of the best evening activities is a hooley (typical Irish party) featuring Irish dance and food. Since 1798 Johnny Fox’s has been one of the most popular places for a hooley. It is outside of Dublin but there are shuttle buses available.

Dublin is steeped in history.

One of Dublin’s most important historical sites is the 13th century Dublin Castle with public access to the State Apartments and Royal Chapel. Historic Trinity College is home to the Book of Kells, one of the most incredible manuscripts to survive from the early middle ages.

The illuminated book was most likely painted around 800. The college began in 1592 by Queen Elizabeth I. Just walking around the campus is a step into the past. Tours are available.

Another architectural wonder is St. Patrick’s Cathedral built on the site where it is said that St. Patrick baptized new converts to Christianity.

Molly Malone is the enigmatic heroine of the famous song of the same name, widely recognised as Dublin’s unofficial anthem 20

OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

Ireland’s history is filled with turbulent times. The notorious Kilmainham Gaol is the place to learn about the rebellions and civil wars. The main thoroughfare, McConnell Street, is home to Hugh Lane Municipal Gallery of Modern Art, the Abbey Theater, the Remembrance Garden and the General Post Office.

There are free walking tours which cover some of the most important sites such as the General Post Office where the 1916 Easter Uprising took place. Nearby is the Dublin Writer’s Museum. Irish literary history is world renowned and included four Nobel Prize winners. Located in an 18th century mansion, the collection features Jonathan Swift, author of “Gulliver’s Travels;” James Joyce, author of “Ulysses;” playwright George Bernard Shaw’s “Pygmalion” (think “My Fair Lady”); along with Oscar Wilde, W. B. Yeats, and Thomas Becket.

The best way to learn about Dublin is on the hop-on hop-off bus tour. Take it once around and then decide what you want to see — actually, it is best to buy a two-day ticket as there is not enough time to see everything.

Even though there is plenty to do in Dublin, the city is usually part of a trip to the rest of Ireland. Like in most cities, driving in Dublin is not fun. People visiting the rest of Ireland should consider leaving the car at the airport while visiting the city. There is a ferry from Dublin to Cherbourg, France, that takes about 20 hours but the ferry to Holyhead in Wales takes less than four hours. You will only find Leprechauns at the National Leprechaun Museum (darn!) but Dublin is a friendly place to visit and, similar to what happens in London, be prepared for changeable weather.

Only a valid passport is necessary and the currency is the euro.

Sandra Scott, a retired history teacher and the coauthor of two local history books, has been traveling worldwide with her husband, John, since the 1980s.

The Scotts live in the village of Mexico.

OCTOBER / NOVEMBER 2018

Dublin Castle, one of Dublin’s most important historical sites. It was built in the 13th century.

Headquarters of Guinness remains one of the top visitors’ destinations.

OSWEGO COUNTY BUSINESS

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Brooke Trevett, a 10-year-old Oswego resident, was recently recognized as one of NYS’s “Women of Distinction” by the New York State Senate — the only child to win from Oswego County.

Brooke’s Books 10-year-old’s book donation project boosting literacy in Oswego County

W

By Payne Horning

hen Brooke Trevett was told to clean her room in the fall of 2017, she quickly realized that much of the clutter was due to excess books — many of which she did not read anymore.

Rather than just donating them to the local library, Brooke came to her mother with an idea that would have a much larger impact.

“I talked to her about what if we started a project that could care about kids’ literacy? We went home and we took our spare room and instead of having just nothing in it or having a family game room, we could turn it into a room that’s called Brooke’s Books Project.”

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As a result, the Trevetts’ home is now filled with more books than Brooke ever had in her room.

That spare room, which she calls her project’s headquarters, is now lined with stacks of books. Brooke’s mother, Rebecca, estimates that they currently have somewhere between 2,500-3,000 books ready for donation to children who cannot afford their own.

“I honestly thought this would last a few weeks, but people started to latch onto it and support it,” Rebecca said. “It’s just exploded in the last few months.”

The fourth-grader and her mom assemble the books in backpacks with OSWEGO COUNTY BUSINESS

other school supplies like pencils, notepads, reading activity books and a special prize to “make it more fun.” Then it’s donated to Oswego County schools and nonprofits that serve children.

The project initially started at the beginning of this year with Brooke’s own donation and those of family and friends. Since then, strangers inspired by her story have sent in books. They have also received larger amounts from organizations and companies like the Literacy Coalition of Oswego County, Kohl’s Corporation and Scholastic Corporation, which just donated nearly 2,000 books to the cause.

“Mom’s like, ‘I’ve got exciting news, I’ve got exciting news,’ and I thought, ‘Oh, I get to see my dogs today because my grandma had them,’” Brooke said. “And then she’s like, ‘Scholastic is going to give you 2,000 books!’ And I’m like, ‘I know it’s not about the dogs but I’m really excited.’”

Brooke says the idea for a literacy project was partially inspired from her own struggles in learning to read proficiently. In the first grade, she had to join a reading group to improve her OCTOBER / NOVEMBER 2018

Want to Donate Books?

For those wishing to donate books to Brooke’s Books Project, contact brookesbooks4u@gmail.com. skills and was encouraged by a teacher to spend the following summer reading books. And she did, learning first-hand the value of access to books in improving literacy.

But it was Brooke’s appetite and experience in community service that is ultimately responsible for the project’s success. Rebecca says Brooke organized a school-wide collection effort at the Charles E. Riley Elementary School in 2016 for the victims of Hurricane Harvey and Hurricane Maria.

She has collected food and toiletries for local food pantries, and in 2016 donated $30 from her “puppy fund” to the city of Oswego in an effort to stop the layoffs of 16 firefighters.

For her many philanthropic endeavors, Brooke was recently recognized this year as one of the state’s “Women of Distinction” by the New York State Senate — the only child to win from Oswego County.

“When I had first found that out I said to Brooke, ‘You know how amazing this is that you’re 10 years old and you’re getting recognized for doing these good things in the community?’

And she didn’t really blow it off but she said to me, ‘It’s not a big deal.’ The great thing about her is she doesn’t do things to get recognized.”

Brooke says she can’t understand why New York state officials and the press want to talk to her about her initiative. She’s “just doing something nice” for people, and that’s all she cares about. In fact, the tenacious 10-year-old is already formulating her next way to give back to the community: a fitness program.

“It’s going to be about where I help people lose weight so they feel good about themselves because some people think that they don’t like themselves and I want to make sure that those people have good memories and feel welcome in the world,” Brooke said.

For now though, Brooke and Rebecca are focused on growing what she started — including outside of Oswego County. Several businesses elsewhere in the state have promised donations once she is ready to expand the project to their county.

Unsurprisingly, Brooke is eager to take on that challenge.

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NEWSMAKERS NEWS BRIEFS ON LOCAL BUSINESSES & BUSINESS PEOPLE NBT Promotes Crouse to Assistant Vice President NBT Bank Oswego East Branch Manager Jodi Crouse has been promoted to assistant vice president.

Crouse has 30 years of experience in the financial services industry.

Prior to joining NBT in 2007 as branchmanager, she worked as a teller supervisor and assistant branch manager for Chase Bank.

Crouse is a part of the allocations committee for the Oswego United Way and a member of Oswego County HuCrouse mane Society.

Steven Morse Elected to NYS Society of CPAs Board The New York State Society of Certified Public Accountants (NYSSCPA) elected Steven M. Morse to its board as a director-at-large.

Morse is a principal at The Bonadio Group, and his threeyear term began on June 1.

Morse served as a past director as chapter representative on the society’s Morse board. He also served as a past Rochester chapter vice president and treasurer, and past secretary and member of the FAE board of trustees.

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SUNY Oswego’s School of Education will occupy rejuvenated Wilber Hall in stages this fall, with an eye to the opening in January of a centralized School of Education — Wilber (left) and Park halls and the connecting atrium (center) — for the first time in nearly 50 years.

SUNY Oswego Education Departments to Reunite SUNY Oswego will open a renovated Wilber Hall in stages this fall, completing by 2018’s end the centralization of all School of Education departments under one contiguous roof for the first time in about 50 years.

“We’re thrilled to be doing that,” said SUNY Oswego President Deborah F. Stanley at the annual Opening Day Breakfast on Aug. 27, the first day of classes for fall 2018. “It is a stateof-the-art home for teacher training throughout the School of Education, and will serve our partners, too, in extraordinary ways in the future.”

The renewal has been years in the making. A new Field Placement Office and renovation of Wilber’s one-story addition for technology education laboratories came first, opening in 2012-13. Then, in 2014, a renovated Park Hall and a new atrium to connect Park with Wilber opened as the new main entrance and face of the school.

The School of Education, inheritor of SUNY Oswego’s birthright — Edward Austin Sheldon founded the college as the Oswego Primary Teachers Training School in 1861 — welcomes OSWEGO COUNTY BUSINESS

the reunification of its six departments as symbolically and critically important, paving the way for 21st century teachers, counselors, school leaders, and wellness and technical professionals to continue to receive a top-notch education.

“It is so exciting that all departments will be together, within a single collaborative complex that will create a signature home for the School of Education,” said Pamela Michel, the school’s dean. “These new, state-of-the-art classrooms will provide opportunities for students to witness and experience how flexible, intentional teaching structures and technological resources can maximize student engagement and learning in collaborative contexts.”

Wilber Hall’s three-story tower — originally opened in 1964 and now given a $13.5 million rejuvenation by Oswego contractors PAC & Associates — comes back online this fall as faculty and staff reoccupy it in stages, from the top floor down, according to Mitch Fields, associate vice president for facilities services.

OCTOBER / NOVEMBER 2018

Morse joined the Society in 1991, is a member of the Rochester chapter, and served as a Rochester chapter executive board member.

He received his bachelor’s degree in accounting from the Rochester Institute of Technology’s Saunders College of Business. Morse resides in Monroe County.

Founded in 1897, the NYSSCPA is the premier professional accounting association for more than 26,000 members residing and practicing in New York State, encompassing all areas of public practice, including government, education and industry. It is the oldest — and the third largest — such state society in the United States.

K&N’s Foods Receives Achievement Award

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Serving Residential and Commercial According to a news release, K&N’s Customers. No Job Too Big or Small was awarded a gold medal by the FPCCI www.lindseyaggregates.com in recognition of its outstanding services Red Schoolhouse Road Quarry: Mon-Fri 7am-3pm to the poultry and frozen food industries Limited Lifetime*CallWarranty ahead for hours on Saturday* of Pakistan. The award was presented 5646 State Route 104, Oswego, NY 13126 by the president of Pakistan.

Tele: 315-529-2773 Fax: 315-342-3055 The FPCCI awards gold medals to organizations for rendering meritorious services to the business community and for their contribution to the industry and national economy at large.

K&N’s has won this award for six consecutive years, since the inception of the award, according to a the news release.

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Dot Foods Donates to Catholic Charities

38 Eastdo2nd St. Oswego 343-6147 65 North 2nd St. Fulton 592-2244 Dot Foods New York recently Hours: Monday-Friday 7:00 a.m.-6:00 p.m.; Saturday 7:00 a.m.-4:00 p.m.; Sunday 8:00 a.m.-2:00 p.m. nated and delivered $5,000 of food to the food pantry at Catholic Charities of Oswego County (CCOC).

“We are extremely grateful to the employees of Dot Foods for their support,” said Mary-Margaret Pekow, CCOC executive director. “Our food pantry has a high demand year-‘round, not just during the holiday season, and this is a wonderful boost for us.”

According to Judy Balon, human resources coordinator for Dot, the support is part of their “Neighbor-to-Neighbor” initiative. “It’s a core value that our founders Robert and Dorothy Tracy

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instilled in our company from the start,” Balon said. “Each Dot location nationwide is contributing $30,000 or more worth of products for a company total of more than a quarter of a million dollars.

“This year, Dot’s Liverpool distribution center selected six local food pantries to have the opportunity to select $5,000 worth of products from our inventory that best suits their needs. Once selected, Dot volunteers and management team assist with the deliveries. Organizations were selected based on their need to reflect area our employees call home. Our goal is to continue building partnerships with local agencies and organizations to help serve the families and individuals in our local communities, and to continue being an ongoing resource.”

SUNY Scholars Gain Professional Skills Ahmanee Simmons, Nyezee Goe and Ahmed (Rakim) Yousuf joined six other SUNY Oswego students this summer working in — and expressing their appreciation for — professional internships in the Synergy Leadership Training Program operated by the nonprofit Mercy Works.

Synergy partnered with employers to provide 50 college undergraduates from the Syracuse area — many of them socioeconomically challenged, first-generation college students — with internship opportunities within their fields of interest. The students received mentorship and training in such professions as wellness management, theater production, accounting and technology management.

Anneke McEvoy, a visiting assistant professor of curriculum and instruction in SUNY Oswego’s School of Education, coordinates the college’s relationship with Say Yes to Education, which provides tuition scholarships and other resources to students from Syracuse city high schools. In Oswego’s second summer of participation with Synergy, she said, the number of Say Yes Scholars from the college in the internship program rose from two to nine.

“Going in, some students didn’t really know what it’s like to be employed, to be in a profession,” McEvoy said. “I could tell the students felt they got a lot from the experience.”

Other SUNY Oswego students in Synergy summer internships were Thuy Dinh, an accounting major, with the OCTOBER / NOVEMBER 2018

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The U.S. Small Business Administration (SBA) recently marked 65 years of serving as a voice and ally to millions Military Discounts and Senior Discounts of small businesses. Since its founding Store Hours: Location: Contact: on July 30, 1953, SBA has connected HOURS ADDRESS CONTACT small businesses with access to fundMonday-Friday • 7am-6pm 2721 State Route 3 Phone: 315-592-2063 Monday-Friday • 7am-6pm 2721 State Route 3 Phone: 315-592-2063 ing, mentoring, counseling Saturday and, when • 7am-3pm Saturday • 7am-5pm Fulton, NY 13069 Find us on Fulton, NY 13069 Find us on disaster strikes, support to recover and Sunday • 9am-4pm Sunday • 8am-3pm get back to business.

“The SBA has helped make the American Dream possible for millions of aspiring entrepreneurs over the years, and today the SBA’s commitment to growing the nation’s small business sector is as strong as it’s ever been,” said SBA Administrator Linda McMahon.

“On our 65th year, we renew our commitment to providing relevant products and services to these vital job creators.

As the administration’s policies continue to drive our economy forward and Stop In or encourage more Americans to return to Call Today the workforce, small business owners and entrepreneurs will look to create and expand. SBA will be their partner Route 104, 2nd Light on Route 3 North every step of the way.”

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AmeriCU Receives Innovation Award AmeriCU was honored with the 2018 Financial Capability Innovation Award presented by the national’s leading education technology company, EverFi, Inc. The award recognizes AmeriCU’s significant efforts to improve the financial capability of the community it serves through unique, OCTOBER / NOVEMBER 2018

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interactive, educational programs that are delivered at no cost to the school or the taxpayer.

Honorees were selected based on a set of criteria that included the scale and reach of their financial education initiatives, the duration of their commitment, and unique employee volunteering activities that supplement their program.

AmeriCU’s Dream Big and Achieve Financial Success program, a web-based financial education course, was recognized for providing students with the critical knowledge and skills needed to make smart financial decisions.

“AmeriCU understands the importance of bringing financial education into the classroom and giving students the tools they need to succeed, said Ron Belle, chief experience officer for AmeriCU. “We’re honored to be recognized for our efforts in helping prepare AmeriCU’s next generation for financial success.”

“Each year, we honor institutions that are truly dedicated to going above and beyond in service to their communities,” said Ray Martinez, EVERFI president of financial education.

Grossman St. Amour CPAs Adds Staff Grossman St. Amour CPAs PLLC recently welcomed Danielle L. McMahon to its staff. She is a staff accountant in the audit services group and practices in the areas of audit and attest engagements and financial statement

preparation. Her clients include nonprofit organizations, public school districts, fire districts and public libraries.

McMahon received her Master of Business Administration and Bachelor of Science degree in accounting from Le Moyne College Madden School of Business. She previously completed the Grossman St. Amour CPAs PLLC internship program as a tax preparer for individuals.

During hercollege career at Le Moyne College, she was president of the Institute of Internal Auditors, Le Moyne College Chapter, and a member of the Institute of Management Accountants-Le Moyne College Chapter, and was a Becker Student Ambassador.

McMahon actively volunteered on campus for Le Moyne College Relay for Life, and VITA at Le Moyne College, and Le Moyne College Dolphins in Volunteer Efforts. She was a member of the Le Moyne College Accounting Society, Le Moyne College Women’s Rugby Team, president of the Institute of Internal Auditors, - Le Moyne College Chapter, a Becker Student Ambassador, and a member of the Institute of Management Accountants – Le Moyne College Chapter.

New Assistant State Director at NFIBs NFIB, the leading small-business association in the nation, recently announced that Ashley Ranslow had been named the assistant state director

of its New York office. NFIB advocates on behalf of more than 10,000 small businesses in New York and represents 325,000 members nationwide.

“Ashley brings years of business advocacy and association management experience to NFIB and possesses a keen understanding of the unique challenges and opportunities small business owners are facing across New Ranslow York state,” said Greg Biryla, NFIB’s state director in New York. “Ashley’s skill set and passion for NFIB’s mission are the perfect fit for our organization and its members.”

Ranslow is a business advocacy veteran in Albany, having served the past four years as manager of government affairs for the Northeast Retail Lumber Association advancing the interests of the lumber industry and NRLA’s members in Albany and Washington, DC. A native of New Hampshire, Ranslow currently lives in Niskayuna, near Albany, with her husband, Ted. A 2010 graduate of Syracuse University, she serves as president of her alma mater’s Alumni Club of the Capital District and is active with the Empire State Society of Association Executives.

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SBA Now Accepting National Small Business Week Awards Nominations

T

he SBA Syracuse District Office is now accepting 2019 National Small Business Week nominations for small businesses located in greater Central New York area.

In addition to the national award categories, the SBA Syracuse District Office also invites nominations for the SBA Young Entrepreneur of the Year Award, which will be presented at the district level. Nominees for this category must under 30 years of age (as of June 1, 2018) and must serve as a majority owner or bear principal responsibility for operating a small business.

“This is a great opportunity to recognize those small businesses that have contributed significantly to their local communities, developed creative products or made advances with innovative technologies,” said SBA Administrator Linda McMahon.

“A National Small Business Week award is one of the nation’s highest honors for small business achievement. I encourage you to visit our dedicated website www. sba.gov/nsbw to download forms, criteria and guidelines for submitting a nomination. I look forward to your nomination and wish you the best of luck.”

For all award categories, please contact Rachael Stanton at rachael. stanton@sba.gov or 315-471-9393 ext.

244.

Nominations should be mailed to the SBA Syracuse District Office at 224 Harrison St., suite 506, Syracuse, NY, 13202 by Jan. 9.

Winners will be recognized in an awards ceremony during National Small Business Week, May 5-11.

Reach all those who file a property deed in Oswego County and all those who file DBA certificates. Advertise in Oswego County Business Magazine OCTOBER / NOVEMBER 2018

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25 29

DiningOut

By Christopher Malone

Restaurant

Guide

Stuffed hot peppers pack major heat and flavor. It’s one of the appetizers at Vona’s

Vona’s Restaurant S

After 72 years of existence, restaurant is still a ‘nice place to visit’ — and eat

ince 1946, Vona’s Restaurant at 9 Willow St. in Oswego has served up meals to countless Central New York residents. The family-owned Italian restaurant opened by Tom and Mary Vona has been abiding by its motto, “a nice place to visit.” For a first timer to the eatery, there was a lot of curiosity about how the menu’s classic options live up to contemporary taste.

Vona’s sits on a corner lot with an easily accessible parking lot with several spaces. Many spaces allow easy access for parking and leaving since the lot smoothly butts up to the road. As patrons pass through the front door, it’s hard to miss the outdoor seating

30

and, upon entering, the banquet room immediately to the left.

The sizable bar has a lot of character, especially with the eclectic décor on the wall and shelves behind it. The space leads into a main dining area with an attached back room with more seating.

The dining area wasn’t dimly lit, because the natural lighting pouring in from the windows added a lot.

The restaurant’s tidiness is distinct.

No lingering litter cluttered the outdoor premises. All of the tables were decorated, and the silverware lacked spots.

The bathroom, although dated, was very clean. The booth we sat in didn’t have any rips or tears in the upholstery.

OSWEGO COUNTY BUSINESS

The evening meal began with the hot cherry peppers sharable starters ($7.99). Three hot peppers were halved and stuffed with Vona’s in-house meatball mix and waded in a pool of the restaurant’s homemade sauce.

Not only was this a starter, but it was a preview of what to anticipate for the third course of the meal.

The hot peppers were really tasty and the peppers provided a generous heat, but the spiciness wasn’t overwhelming. The meatball mix was really flavorful, distinct from other meatballs eaten in past. The sauce was very flavorful, homemade. The red gravy was seasoned well with pepper, various OCTOBER / NOVEMBER 2018

amounts of Italian seasonings and there was a hint of garlic.

Our server Christin, who was very attentive throughout the experience, brought us four small squares of garlic pizza to keep our digestion process going. Pizzas are a part of the menu, of course, and this sample dish was a great preview. Pizza sizes come in small/personal ($9.99) or large ($12.99). The crust was baked to a perfect golden brown and was the right amount of crispiness.

The cheese had a nice stretchy quality to it and still hugged the crust and never messily fell off.

Salad came included with the entrée special, but was purchased separately (a mere $3.50) for my partner’s pasta entrée. A side of crumbly blue cheese only ran 50 cents. The salads with iceberg lettuce and veggies were sizeable for sides. They came together for the second course.

Our entrées came out in great time.

After looking through a menu filled with chicken, veal, steak and seafood offerings, we decided on the chicken riggies ($15.99) and the stuffed pepper special ($17.99). The plate with the riggies held a generous portion and some even came home for leftovers.

This familiar pasta dish didn’t have as much anticipated heat, but the abundance of chicken, which was far from dry, and the sauce made up for it. The sauce is a cream sauce as riggies normally have, but it wasn’t heavy.

The homemade sauce boasted chunks of tomato and onion and came topped over a pile of mezze riggatoni.

Vona’s sauce also came as a side with the stuffed peppers. The stuffed pepper special featured a huge red bell pepper cut in half and plugged with rice and sausage. The ratio of exceptionally tasty sausage to rice was in the first ingredient’s favor. The knife cut easily through the pepper, which didn’t have a rubbery quality.

As our server came to check on us and collect our plates, she asked if we wanted to see the dessert menu. This was part curiosity and also the fact our napkins were still unfolded on our laps.

The desserts, of course, were too good to pass up.

We agreed to share the carrot cake.

Beneath the description, in red capital letters reads “The BEST.” It’s a bold statement. The huge piece of cake ($5.99) could be easily split among three people.

The cream cheese frosting was delicious and the cake was very moist, complete with a balance of carrots, coconut and pineapple.

OCTOBER / NOVEMBER 2018

Vona’s chicken riggies are piled high for a filling entree.

Delicious desserts like this piece of carrot cake are large enough to be shared.

The entire meal came to $57 before tip. The two of us left full, but still wanting more. Some of the menu items were tough to pass up, like the fettuccini with chicken and broccoli — I haven’t had a good alfredo dish in a while.

The classic options do live up to contemporary taste. When it comes to several things in life, like cassette tapes, clothing, and other pop culture niches, “Old World” food never continues to go out of style and never has to be forced as a resurgence.

The “nice place to visit” is definitely a humble motto. Vona’s is easily a great place for a date, family dinner or party of any size. The restaurant is very welcoming, and the atmosphere is equally as comfortable.

OSWEGO COUNTY BUSINESS

Vona’s Restaurant

Address 9 Willow St., Oswego, NY Phone 315-343-8710 Website/Social www.vonasofoswego.com/ or vonasrestaurant.com www.facebook.com/ VonasRestaurant Hours Lunch Monday – Friday: 11 a.m. – 2 p.m.

Dinner Monday – Sunday: 4 p.m. to close

31

Oswego’s Restaurant Scene

What’s Missing?

By Deborah Jeanne Sergeant

T

ripadvisor.com lists 57 restaurants in Oswego. With all that selection, is anything missing?

A homemade doughnut shop, said Victoria Usherwood Gailinas, director of sales and marketing for I Heart Oswego.

“I want one where there are cake and raised doughnuts the way they did in the ‘70s,” she said. “I want a quality ‘headlight.’”

She hasn’t had a raised doughnut with the signature chocolate icing and center dot of whipped cream in ages, she said.

For evening and weekends, Oswego boasts many fine eateries; however, Usherwood Gailinas misses Thai food, although other restaurants include Thai in their menu.

Workers in downtown could use another option, she said.

“We need a downtown luncheonette,” she said. “They’re gone. We need a sandwich and salad, in and out for under $11. We used to have them, and we don’t anymore.”

She said that growth of the downtown area has brought more workers who want a place to walk to for a quick bite on their lunch break. Usherwood Gailinas likes Port City Café — she said 32

she eats there daily. She said The Cutting Board offers charm and lunch fare, but she isn’t a fan of panini in general.

She likes Dino’s House of Burgers, but she thinks their plentiful portions aren’t a light lunch option. She hopes that possibly a diner or sandwich counter would open up.

“I’d like to see a sandwich shop/ deli, which could be the same as the luncheonette, where they cut the meat right there, like roast beef sliced off the bone right onto a sandwich,” Usherwood Gailinas said.

Bill Wadsworth, owner of Bistro 197, also said more downtown lunch options would increase workers’ ability to grab a quick noon meal.

“People who come to my place for lunch are retired or are business executives,” he said. “They can take as long as they want to have a from-scratch meal here.”

Appropriately calling on a food metaphor, Wadsworth calls the remainder of the restaurant scene “is like spreading butter over too much bread.”

He means that there are too many dining options available, considering the few people in Oswego with the discretionary income to eat out. He wants to draw more people from Onondaga County; OSWEGO COUNTY BUSINESS

however, he feels certain misconceptions dissuade people.

“They think that Oswego County is one hour from Onondaga County, that we shovel snow in July and that nothing is here for them,” Wadsworth said.

“We need a campaign so they realize Oswego is a great dining destination, just like Skaneateles. They will drive 30 minutes to Skaneateles, but won’t take the 30-minute drive here.”

He said that sometimes, diners at his establishment will remark in amazement that they found a good place to eat in Oswego. Wadsworth feels it’s a left-handed compliment from people who “think Route 31 and Clay are the boundary for good dining,” he said.

He lauded the Italian food at Canale’s and the chef-centered kitchens at The Red Sun and La Parrilla. He also patronizes the Press Box, and called it “a great sports bar.”

He doesn’t view other eateries as competition but as colleagues in the restaurant industry.

“They come to my place, too,” Wadsworth said. “Each of us has a unique angle on food.”

He wants a few restaurants in Oswego to work together to promote dining in the city in some fashion.

OCTOBER / NOVEMBER 2018

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Meet 7 New Businesses

By Maria Pericozzi

Soup’r Heroes Soup, sandwich and salad shop opens in Fulton

F

ulton residents Nathan Horning and Chris Rousseau recently opened a restaurant which fills the void of a non-chain soup and sandwich shop in Fulton.

Soup’r Heroes, 724A W. Broadway, offers soups, salads, and hero subs.

They have a small vegetarian menu and would like to start doing hot meals once a week, and maybe even more frequently.

Horning, a Fulton native, has been in the food industry since he was 16 years old. He has worked as kitchen manager, dishwasher, cook and even managing a restaurant. Horning said opening a sandwich shop is a way to “get your feet wet” before opening a full-menu restaurant.

“I work for fun,” Horning said.

“That’s just about what I do.”

Rousseau, a Liverpool native, went to culinary school for two years while he was in high school, but has worked a desk job for the last 18 years.

“This is something I’ve always wanted to do,” Rousseau said. “I’ve been doing research for three years and 34

Nathan Horning and Chris Rousseau recently combined their expertise to open Soup’r Heroes, a sandwich shop in Fulton. kicked around the idea of even getting a food truck.”

Horning and Rousseau met while Rousseau’s son was at the Y, and Horning was a counselor.

“It took us a year and a half to get things together to open the shop,” Rousseau said.

Rousseau said it would be awesome if they were able to franchise the shop, but they probably will not get there.

“I don’t see it as work,” Rousseau OSWEGO COUNTY BUSINESS

said. “Like Nate said, it’s just something we do for fun. We’d like to become part of the community.”

Appealing to vegetarians In the future, Horning said they might look into opening a location in Oswego. They also hope to expand their vegetarian menu.

“We’ve had a lot of vegetarians here thank us for having vegetarian items,” OCTOBER / NOVEMBER 2018

Rousseau said. “Our salads are also ‘create your own.’ When you build your own, you get exactly what you want.”

As new business owners, Horning said they have learned that the job is a lot of work and stressful but is definitely worth it.

“I don’t mind coming here in the morning,” Horning said. “I don’t mind spending my whole day here.”

Rousseau said there is a lot of “behind-the-scenes stuff” when opening a business.

“It gives you a new appreciation

of what business owners go through,” Rousseau said. “It takes a lot to jump in and do something like this.”

Horning said opening a business is difficult.

“In the food industry, opening a business is hard,” Horning said. “The failure rate is high. [Fulton] is a pretty depressed area, so it would be nice to have a successful local business.”

Many people have come into the shop and are happy there is something in this part of town for residents to enjoy.

Fulton has a lot of chains and breakfast

places, which sets Soup’r Heroes apart from other places in the area, Rousseau said.

“There are a lot of people that don’t like going to [chain restaurants] for lunch,” Rousseau said. “People have always looked for places with healthier options.”

Rousseau said they use higher quality products in their menu.

“We want people to come back because the food is good,” Rousseau said.

CNY Cheap Custom Tees After owning a business in his native Philippines, entrepreneur opens shop in Fulton

A

fter running a screen printing business in the Philippines for seven years, 32-year-old Malbert Dela Peña, his wife and three children moved to the United States last January.

He worked as a screen printer and production manager in Syracuse and Oswego. In April, he decided to open his own business — out of his home garage in Fulton. He later moved the business to a rented commercial facility at 314 Division St. in Fulton, calling it CNY Cheap Custom Tees.

“We actually got more customers when we moved to a commercial facility,” Dela Peña said. “It was a blessing in disguise.”

CNY Cheap Custom Tees offers top-quality custom shirts at the lowest possible cost, Dela Peña said. They screen print on T-shirts and other apparel and on promotional items. Dela Peña takes orders ranging from one shirt to hundreds.

So far, he has invested around $15,000 to start the business, mostly on new machines he had to purchase.

Dela Peña grew up in a slum area of Tarlac City in the Philippines. He was raised poor, but ambitious and success driven.

“I thought success is having a lot of money, until I came to know the Lord when I was 17 years old,” Dela Peña said. “My perspective of success changed, and I realized success is living your purpose. My purpose in life is to inspire people and help those who are OCTOBER / NOVEMBER 2018

Malbert Dela Peña moved from the Phillipines in January and after working as screen printer and production manager in Oswego and Syracuse, he started his own business. depressed and struggling.”

Dela Peña has always been a graphic artist and started doing graphics for a church. He learned from the pastor there and got hooked on graphic design. At school in the Philippines, Dela Peña said he wasn’t very good at screen printing, but had a mentality to get better and be excellent in everything he does.

Ready to add staff Right now, Dela Peña is doing everything from graphics to printing. He hopes to soon hire part-time workers OSWEGO COUNTY BUSINESS

for the shop.

Specifically, he wants to provide jobs for those who are recovering from substance abuse. Dela Peña said it is a real problem in the community and he would like to mentor and inspire addicts to change for the better.

Dela Peña is hoping to grow the business further. In the spring, Dela Peña plans to rebrand the business and name it Upward Graphics LLC. “Our priority is customer satisfaction first — money will follow,” Dela Peña said. “We often exceed customer expectations. We pride ourselves with 35

high-quality products and services for our customers while giving them the lowest price possible.”

Running a business is a lot of work, Dela Peña said.

“I want to make a difference as a Christian businessman,” Dela Peña said. “I started this business not only to make money, but also to gain influence.

I know if I gain influence, people will listen. I want to use the influence to inspire people to live a life of purpose.”

Dela Peña said some people think immigrants like him are stealing jobs.

“There is an immigrant here that wants to do business and help people here,” Dela Peña said.

In a few years, Dela Peña is hoping to travel back to the Philippines to teach people screen-printing and share his

knowledge.

“I believe if you give people fish, they will eat for a day,” Dela Peña said.

“If you teach them how to fish, they will feed for life.”

Six Scoops Ice Cream Furlong cousins start ice cream shop in Oswego

S

ix young ladies have gotten a head start on making extra money for college by recently opening Six Scoops Ice Cream in Oswego.

Laurin, 17; Hailey, 16; Elizabeth, 11; Emilie, 11; Clare, 8 and Caroline Furlong, 6, a few years ago thought about opening a side business like an ice cream truck or a hot dog stand to have extra money for college.

They also wanted to have a business for the girls of the Furlong family, since their dads own businesses in the area, notably Furlong Properties, a business that maintains rental properties for students and the general public in Oswego.

“We wanted a business, and this year we decided to crack down and finally open the business,” Hailey said.

“We wanted to get a feel for what this is like and how to be a business owner.”

Six Scoops Ice Cream is located at 220 W. Seneca St., near SUNY Oswego.

They rent the property from a family member who used it as an office space before.

“The location we’re in is ideal,” Laurin said. “We knew here we would get a lot of business because of how many cars drive through here daily.”

Hailey said they wanted to stay within their local community and purchase ice cream from local suppliers to give back to the community.

The girls said as business owners, they’ve learned that it is hectic.

“You need to communicate a lot and you have to learn that you can’t please everyone,” Laurin said. “You also need to be a team. It’s a good thing we’re

36

Furlong cousins in Oswego in front of their new business, Six Scoops Ice Cream.

From left are Hailey, Emilie, Clare, Caroline, Elizabeth, Laurin. doing this as a family and have the experience from our family as well.”

Laurin said the girls would have been unable to do it without their family.

Since the business opened, Hailey said it has expanded from ice cream to other novelties, including ice cream sandwiches and cakes. They are now experimenting with items like ice cream nachos.

Now that Hailey and Laurin went off to college, Elizabeth and Emilie are in charge; when they go to college, Clare and Caroline will take over.

“We hope to build the family aspect in,” Hailey said. “We want to attract OSWEGO COUNTY BUSINESS

more families.”

There are 17 employees at the ice cream shop, which are mostly high school and college students.

“Anything is possible,” Laurin said.

“Looking at people our age, I never would expect them to open a business, and I wouldn’t expect myself to open a business.”

Being young business owners, it gives the girls the experience and room to grow.

“Even last year, I would have never thought I would have owned a business at 16,” Hailey said. “Being so young and being able to do this gives us experience as to what it’s really like. We’re lucky to have this opportunity.”

OCTOBER / NOVEMBER 2018

Leanna’s Art Room Businesswoman’s passion is working with children

L

eanna Chapman has spent most of her life drawing and painting, and decided to open Leanna’s Art Room, which is on-location art services specializing in face painting and canvas painting workshops for kids aged 3-13.

She has lived in Fulton her entire life and attended SUNY Oswego, majoring in fine art.

Early on, she decided she wanted to be a teacher but was unsure what kind of teacher. She started teaching preschoolers almost 10 years ago, which put her art on the back burner for a while.

“As the years have passed, I’ve dipped back into it,” Chapman said.

“I’ve spent a lot of time doing photography and things in art shows, and all things creative.”

Chapman started working at an indoor play place where she did face painting as a party hostess and she loved it. She decided to combine teaching and art and create something for kids.

“I started just doing things with friends and family and made a business out of it,” Chapman said. “It’s only been about two months since I got a good head start on doing it publicly. Over the last year, I have been testing out the

Leanna Chapman, a pre school teacher, has opened a pop-up studio that offers face painting and canvas painting workshops for kids aged 3-13. experience with friends and family.”

Chapman is hoping to connect with local companies and organizations to offer what she has through public events, giving children the chance to explore through creativity.

“I love working with kids because they’re so open-minded,” Chapman said. “They absorb so much, so it’s cool to see their little minds create.”

Leanna’s Art Room is a pop-up studio, so she can travel anywhere through Central New York to offer her services.

One day, she hopes to have her own set location and studio.

Chapman took a business course at SUNY Oswego to learn more and worked with professionals in the community to learn the ins and outs of being a business owner.

“I want to offer a variety of art classes, which I know this area is lacking,” Chapman said. “I would like to eventually offer mostly drawing or painting classes for kids.”

Chickadee Homestead Businesswoman starts selling herbal skin care after just making it for herself

I

n the fall of 2015, Fulton resident Anna Whitman started to make her own herbal skin care soap, because her skin was very sensitive.

After finding recipes she liked and using them, one of her friends wanted to try her soap. Before Whitman knew it, many people wanted to try her products.

She spent a lot of time making soaps before deciding which recipes were best.

In her third year of making and testing soaps, she is making her own recipes OCTOBER / NOVEMBER 2018

Anna Whitman transformed the basement of her Fulton home into her workshop.

She creates herbal skin care products and sells them online.

OSWEGO COUNTY BUSINESS

37

She spends winters researching and working on new ideas for products. She also customizes different products for customers with allergies.

“I try to carry products people can buy right from me and not worry about allergies,” Whitman said.

Whitman loves being her own boss.

“I don’t have to hire or fire myself,” Whitman said. “I love every moment of it.”

In 10 years, Whitman hopes to be doing the same thing, and even more.

“Being a business owner is a fulltime job,” Whitman said. “I spend so many hours on the computer designing things and it’s just me.”

and coming up with her own ideas, just in time to start a formal business called Chickadee Homestead.

Whitman runs the business out of her home in Fulton, where she renovated a part of the basement into her own workshop. She processes orders through Etsy, a website focused on handmade or vintage items and supplies, as well as unique factory-manufactured items. She also started a large garden to grow her own herbs. She tests all of her products on herself or her husband.

“I’m not in this for money,” Whitman said. “You go into department stores and you say, ‘I just want to get rid of wrinkles’ and here is 1 ounce of

$40 eye cream.”

When she started pricing her products, people would tell her that she could charge more.

“I would say, ‘I know I can, but I’m not going to,’” Whitman said. “I want to share my knowledge and products with people at an affordable rate. You don’t have to spend $40 at Macy’s for this tiny jar.”

Whitman does craft and artist market shows with other small businesses to sell her products.

“It’s about sharing it with everybody,” Whitman said. “My time is free. I try to stick with using smaller businesses in the United States with good reputations to buy product bottles.”

Leigh Viscomi Photography

“As I kept doing it, I found myself is fun for me that I do on the weekends wanting to learn more and become and evenings. It’s my creative outlet.”

She hopes to expand her photograbetter and better,” Viscomi said. “It became a passion for me and it got to phy skills even more to shoot weddings a point where I would post pictures of and engagements.

Her position at SUNY Oswego her on social media and other people would notice. They would want me to is more administrative, so having the photography on the side lets Viscomi take pictures of their kids.”

Viscomi started taking pictures for explore her creative side a lot more.

“Since I’ve started the photography friends and family outdoors for free to business, some of the clients I have are build her skills.

“Eventually, someone asked me campus partners,” Viscomi said. “There how much I charge,” Viscomi said. are definitely ways I’ve found to connect “When I felt comfortable that I had my student affairs career with photogenough skills and knowledge, and I felt raphy, which is nice.” it was realistic to charge, that’s when I started building a website.”

In January, she formalized her business and created a website — https:// leighviscomiphotography. com/.

She plans to expand her social media and get the word out about her business.

Most of her clients have come through social media.

“It’s become a side business,” Viscomi said. “I don’t ever really see it becoming a full-time business, but I’m passionate Leigh Vascomi recently turned her passion for photography into about it and it a side business.

SUNY Oswego administrator finds creative outlet as photographer

P

ortrait photography has become a passion for Leigh Viscomi, and she has recently turned it into a small business in Oswego County.

Viscomi has always been interested in photography and creative arts. When she was in middle school, she started scrapbooking; in high school she took a photography class that sparked her interest. Viscomi took a break from photography to earn a Bachelor of Arts degree in psychology from Hamilton College in Clinton and a Master of Science degree in college student development and counseling from Northeastern University, Boston.

When she graduated from college, she got into student affairs and has worked for SUNY Oswego for the last six years as a community development specialist with residence life and housing.

“Until recently, photography felt off for me,” Viscomi said. “It wasn’t in the forefront of my mind.”

When she became pregnant with her daughter, she told her husband, Dan Roberts, she wanted a nice camera to take good pictures of her. That Christmas, her husband bought her a camera and Viscomi started taking pictures of just her daughter.

38

OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

Chuck Maxfield, a LeMoyne philosophy professor: “I wanted to get away and try to get things started,” he says. “If I can make a little bit of money, I can put it toward infrastructure.”

Stone Hill Gardens Philosophy professor starts a community-supported agriculture farm in Williamstown

C

huck Maxfield has always enjoyed gardening and likes being away from the city, so he started Stone Hill Gardens at 16 Stone Hill Road, Williamstown.

He has 18 acres to work with and grow his business. He is outside working every day in the garden, planting things in succession using only organic methods.

“I’ve dedicated as much time as I can to keep these things going,” he said.

Maxfield is also a philosophy professor and has taught classes for the last 15 years at LeMoyne.

Stone Hill Gardens is a community-supported agriculture farm that fed seven families this summer with its vegetables. He also sells produce to a few area restaurants but does not want to expand to bigger contracts until he knows he can produce high-quality produce.

“I wanted to get away and try to

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get things started,” Maxfield said. “If I can make a little bit of money, I can put it toward infrastructure.”

Maxfield hopes to one day have a large greenhouse on the property so he can grow produce all year long. The idea of having a spring or fall climate in the dead of winter is ideal, Maxfield said.

“Tomatoes are high in profit and everybody loves tomatoes,” he said.

“Also, restaurants love lettuce. But I have a lot to learn.”

Maxfield is raising chickens again this year on grass.

Maxfield is hoping to grow up to a 50-member community-supported farm.

“Maybe I could make $15,000 profit during a summer,” he said.

At Stone Hill Gardens, the garden is bio-intensive, meaning the plants are close together. Maxfield hopes to one day utilize the 18 acres to add sheep, cows or pigs.

“The way I imagined this business is a homestead that makes money,” Maxfield said. “A homestead that can sustain itself is my big idea here. It’s a really nice area.”

He enjoys living in Oswego County.

“It’s nice for me to get up in the morning, grab the hoe and go play,” Maxfield said.

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By Kenneth Sturtz

CNY’s New Auto Row 1.5-mile stretch of Route 31 in Clay grows to house four massive dealerships

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rive along Route 31 in the town of Clay and it’s hard to miss them: row after row of shiny, sparkling new cars and pickup trucks waiting to be sold.

Development along the booming Route 31 commercial corridor in northern Onondaga County is certainly nothing new. But the 1.5-mile stretch of road between Route 481 and Route 57 has morphed into something of an auto row, featuring four massive dealerships that have popped up in recent years.

Ever since the Great Northern Mall opened just east of Route 481 in the late 1980s, a cluster of restaurants, retail stores, supermarkets and hotels has continuously inched westward.

“If you go back far enough it was fields all the way to Great Northern Mall,” says Clay Town Supervisor Damian Ulatowski, who moved to the area in 1981 and has been supportive of commercial development along Route 40

31. Not long after the Great Northern Mall opened, a small retail plaza appeared across the road.

“And then all of a sudden it jumped across the 481 bridge and a hotel went up,” he says. “And it just creeped its way down. You’re just seeing the final pieces of the Monopoly Game being taken up before it reaches Route 57.”

Three of the four dealerships clustered on Route 31 were either once located in Oswego County or are in the process of moving from Oswego County.

Billy Fuccillo Jr. — son of the smooth-talking car dealer known for his TV commercials, “huge” catchphrase and sprawling car empire — opened his own Fuccillo Nissan dealership in 2012. Located in the old Dealmaker Ford building, it’s next to his father’s existing Kia dealership. Fuccillo Nissan was formerly Nissan North in Fulton.

A short distance west is the DavidOSWEGO COUNTY BUSINESS

son Ford dealership, which opened in 2016. Watertown-based Davidson Automotive Group acquired the rights to Fred Raynor Ford in Fulton, rebranded the dealership and moved it to Clay.

The 32-acre site includes a five-bay car wash and collision repair center. Directly across Route 31, Fox Dealerships is finishing construction of a building on a seven-acre site. It plans to relocate the longtime Sharon Chevrolet dealership from Route 57 in Phoenix five miles south to Route 31. It is expected to open before year’s end.

Population growth Much of the reason for the dealerships relocating is due to the heavy traffic Route 31 receives and the proximity to a growing population. Around 60,000 people live in the town of Clay alone.

“The traffic is the main thing and a lot more exposure,” Sharon Fox, owner OCTOBER / NOVEMBER 2018

of Sharon Chevrolet, says. “We’ve been trying to do it for five years and finally are going to accomplish it.”

The dealership had also long since outgrown its property in Phoenix and needed a site with more space, Fox says.

With the new, larger dealership preparing to open, Fox says they are looking to hire new mechanics and sales people.

Increased visibility and access to a growing area also helped bring Davidson Ford to Clay.

“I think the Baldwinsville area is a very strong, growing area,” Erick Davidson, general manager of Davidson Ford, says. “The level of traffic is significantly different obviously.”

Fulton was a great market for Raynor Ford for years, Davidson says. But they needed a space large enough for an expansion.

And outside of Syracuse, Raynor in Fulton and Burdick Ford near Central Square were the closest Ford dealerships to the suburbs that make up much of northern Onondaga County. That the area was underserved is evident in the increased sales the dealership has experienced in its new location. Davidson says the Clay dealership sells approximately 2,000 cars a year, which is roughly the size of 18 football fields put together.

“It’s a very healthy marketplace right now,” Davidson says. “It’s always exciting to be a part of growth in a growth area.”

Davidson says the dealership has been helped by especially strong demand for Ford’s perennial winner, the F-150 pickup truck. “Ford is a leader with pickup trucks,” he says. “Every franchise has kind of carved out their niche for what they’re known for.”

While shopping malls and brickand-mortar retail have declined with the rise of online shopping, consumers still like to kick the tires in person and compare vehicles, Supervisor Ulatowski says, which is part of why dealerships still tend to cluster. “I can go down the road and see any make or model I want,” Ulatowski says.

“I think people want to come where there are a lot of different options in one area,” Davidson says. “It kind of makes it a destination.”

But will having so many large dealerships near each other cannibalize business? The dealerships in the area don’t seem worried. “The competition is good for business,” Fox says.

“I think a competitive marketplace is healthy for consumers and businesses,” Davidson says.

OCTOBER / NOVEMBER 2018

OSWEGO COUNTY BUSINESS

41

COVER

Extra Money, Thanks to Airbnb Growing number of Central New Yorkers renting their homes and properties to vacationers on Airbnb

By Payne Horning

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s the economy in Central New York has regained steam in recent years, the number of hotels in the area has increased along with it.

But the wealth of variety in places to stay in the region can largely be attributed to Airbnb, an online marketplace where homeowners can rent their property for short-and long-term visits.

The Silicon Valley company has seen a surge in popularity since its origin in San Francisco a decade ago. It now facilitates rentals for 4.5 million listings around the world.

“In the time it takes you to read this sentence, 20 people will have checked into Airbnb listings around the world,” said Liz DeBold Fusco, a press secretary for Airbnb, in an email to Oswego County Business.

Today, there are Airbnb hosts in 81,000 cities – including many in Central New York.

According to Airbnb, 70 hosts in Oswego County welcomed 3,200 guest arrivals to their homes last year. In Onondaga County, there were 250 hosts who welcomed 12,000 guest arrivals.

The average stay in the two counties is between three and four nights for an average cost of $90-$120. But the properties and the cost to rent them vary greatly in the region.

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From the convenient to the luxurious to the secluded to the unique — Central New York boasts an array of options for those who are coming to the area, or those who live here but just want to try something new.

The Unique The stainless-steel railway carriage on the shores of Skaneateles Lake may look like a derailed train car that was abandoned, but upon a closer inspection, it’s a thriving business. Ian DeSouza, a 54-year-old who travels for work between Binghamton and Skaneateles Lake, says he came upon the renovated 1930s railcar while visiting friends.

“I was fortunate enough to meet and strike up a conversation of the soonto-be seller of the property, a retired judge,” DeSouza said. “We bought it initially as a property for our own use — an unusual cabin on the lake.”

DeSouza says he later acquired another residence on Skaneateles Lake that was more suitable for his needs, so he decided to rent this one-of-a-kind property.

The railcar features three bedrooms, two baths and can accommodate six adults comfortably. It has two decks, one attached to the carriage OSWEGO COUNTY BUSINESS

where guests can enjoy coffee or meals overlooking the lake and another on the water. There’s also an adjacent backyard with a firepit. Rent is $250 a night.

DeSouza says his clientele are very diverse — ranging in age and where they live. Although he does not allow clients to host parties at the railcar, he says it’s been rented for weddings, honeymoons, birthdays and holidays.

DeSouza says one of the main reasons he rents the railcar is to cover his own costs.

“Lake taxes are so unfairly high, it’s virtually impossible to bring in enough rent to profit off of single-family residences along the lake,” He said.

Because of the high taxes, DeSouza says his profits are break even at best, but renting it on Airbnb has worked very well for him.

The Luxurious Many of the homes on the shore of Oneida Lake are as beautiful as the views they offer — and that’s certainly the case for one Airbnb rental in Brewerton. The expansive 5,327-square-foot estate boasts 268 feet of the lake’s shoreline. The property, which encompasses more than two acres of land, features five bedrooms, five bathrooms and a OCTOBER / NOVEMBER 2018

two-story deck. The inside is equally glamorous, with marble flooring, vaulted ceilings and several gas fireplaces.

Valerie Harris, a 57-year-old vice president of technology for a company in Oregon, owns the massive property.

She acquired it while working for Pall Corporation in Cortland.

“My adult children and grandchildren live in Upstate New York and we wanted to be able to continue to enjoy the property, but also wanted to cover some of the expenses,” Harris said.

With space to accommodate as many as 26 guests, Harris says her home is most often rented by large groups. The cost is anywhere from $850-$1,200 per night depending on how many people are there.

“In general, it’s groups of 16 that want to spend time together rather than separate in a hotel,” she said. “They come for graduations, birthday parties, reunions, weddings and work groups or conferences.”

In addition to helping Harris keep the property for her own family, she says the rent provides supplemental income.

The Secluded Tucked away in the woods surrounding the village of Mexico is a huge log cabin that is “seemingly in the middle of nowhere.” The cozy property features three bedrooms, two baths, a large deck and a basement with an air hockey table and gym equipment.

Adjacent to the cabin are plenty of recreational activities for visitors — including four acres of woods, a nearby snowmobile trail and the Mexico Point State Park on Lake Ontario.

Jacki Hannon, a 43-year-old craft, beer, wine and spirits manager at Eagle Beverage, purchased the property a few years ago with her fiancé as a way to stay connected since they lived with their families in two separate cities.

“That spring I literally did this on a whim. I said you know this is a lot of money for us to be running three houses with two incomes — what if I just try to list it on Airbnb,” Hannon asked. “I’ve been an Airbnb and VRBO [Vacation Rental by Owner] user for a long time, so I said, let’s just see if something happens. And we have had an incredible response to it and had a ton of books.”

The cost to rent the cabin is $239$299 a night for six people. With enough space to accommodate 10 people, Hannon’s cabin is typically rented by groups of four or more. Renters include OCTOBER / NOVEMBER 2018

people who are attending weddings and SUNY Oswego graduations, salmon fishers, technicians employed to refuel the nuclear power plants in Oswego and families on vacation.

“Fishing, boating, kayaking — all of those things bring people,” Hannon said. “But the majority of why people rent our cabin because it’s a beautiful large property with a ton to do on property. Every board game is there, there’s coloring books and everything you can

need as far as having fun with your family. And then there’s a lot of space set up so you can get time alone where you can relax, read a book or hang out on the deck.”

Hannon says the income Airbnb has provided is helping her keep the property.

“I wouldn’t be able to afford to have this second home if it weren’t for Airbnb and VRBO,” Hannon said.

“And eventually I would like to live

Seventy hosts in Oswego County welcomed 3,200 guest arrivals to their homes last year. In Onondaga County, 250 hosts welcomed 12,000 guest arrivals during the same period — the average stay in the two counties is between three and four nights for an average cost of $90-$120 per night.

Skaneateles Lake, $250 per night

The stainless-steel railway carriage on the shores of Skaneateles Lake is a rental property listed on Airbnb for $250 a night. It features three bedrooms, two baths and can accommodate six adults comfortably. Photos provided.

OSWEGO COUNTY BUSINESS

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Oneida Lake $850-$1,000 per night

Luxurious 5,327-square-foot estate along Oneida Lake boasts 268 feet of the lake’s shoreline. It’s available on Airbnb for about $850-$1,200 per night. “In general, it’s groups of 16 that want to spend time together rather than separate in a hotel,” owner Valerie Harris said. “They come for graduations, birthday parties, reunions, weddings and work groups or conferences.” Photos provided there fulltime as the kids get moving out. Right now, it’s helping me maintain it, upgrade it — all of those things.”

Mexico, NY $239-$299 per night

The Convenient

Secluded cabin in the village of Mexico goes for $239-$299 a night for six people.

“Fishing, boating, kayaking — all of those things bring people, but the majority of why people rent our cabin because it’s a beautiful large property with a ton to do on property,” said Jacki Hannon, the property owner. Photos provided.

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OSWEGO COUNTY BUSINESS

Marcellus may not seem like a destination place, but for the owners of one Airbnb rental, that is the case.

Michael and Kathy Morris often find themselves renting their cedar ranch for family reunions whose relatives live on opposite ends of New York; and to tourists who want to be centrally located to visit the regions attractions.

The retired couple lives in the house, but rents out their finished basement when their children and grandchildren aren’t visiting. It features its own private entrance, one bedroom, one bath and a dining room. There’s also a pool table, a library and an in-ground pool. The cost to rent the comfortable property, which can accommodate up to four people, is $130 a night.

“We thought it would be great for when the kids come to visit,” Michael said. “So when our daughter came up from Philadelphia and we showed her the house, she said you need to Airbnb this and we said, what the heck is this?

We had no clue.”

In addition to acting as a good meeting spot, people rent the finished basement while in town for weddings, the New York State Fair and to see OCTOBER / NOVEMBER 2018

Marcellus $130 per night

shows at the Lakeview Amphitheater.

The couple has used the proceeds to pay down the mortgage on the property, fund upgrades like the pool, and supplement retirement income — and it’s a way to keep their empty nest full.

“We both like people and it’s fun,” Kathy said. “We could be making a lot more money, but that’s not why we’re doing this.”

A Win-Win Aside from a handful of bad experiences with some guests, the property owners interviewed for this article said they have thoroughly enjoyed sharing their property through Airbnb. It helps too, they say, that the company handles much of the back-end work — including advertising, website management, booking reservations and processing payments, all for a 3 percent fee.

The trend is catching on in New York state, prompting a response from lawmakers.

Onondaga County started collecting room occupancy taxes on Airbnb rentals last year. Oswego County lawmakers have talked about doing the same, but have punted to Albany where the New York State Legislature is still debating their own tax.

Even with the potential of additional taxes, the hosts contend that staying at their properties offers a better deal than the average hotels. Their prices OCTOBER / NOVEMBER 2018

Michael and Kathy Morris of Marcellus rent the finished basement of their home in Marcellus. The home offers a pool table, a library and an in-ground pool. The cost to rent the comfortable property, which can accommodate up to four people, is $130 a night. tend to be higher-end, but are much cheaper when costs are broken down per person. In addition, their homes feature spacious accommodations and fully stocked kitchens. And with unique locations and features no hotel offers, these hosts say there is no comparison to be made.

OSWEGO COUNTY BUSINESS

45

Oswego $79 per night

Oswego Property is No. 1 on Airbnb Search Oswego businessman Matt Dawson cashes in on leasing space as part of emerging trend. His is the first property that pops up in the Airbnb search for Oswego

By Lou Sorendo

O

swego entrepreneur Matt Dawson is literally getting Airbnb.

He has allied with Airbnb and is renting his 720-square-foot space perched above his business at 64 S.W. Ninth St., Oswego.

Dawson is the owner of mydigitaldiscount.com, an online store that has been specializing in the latest memory technology to meet the world’s digital needs since 2001.

Dawson was motivated by Airbnb’s mantra.

“If you got the space, then why not use it? Essentially, there was space here that nobody was using, so I thought I might as well do something with it. So I decided to turn it into an Airbnb,” Dawson said.

Airbnb is a company based in San Francisco that operates an online marketplace and hospitality service.

46

The company does not own any real estate or conduct tours; it is a broker that receives percentage service fees in conjunction with every booking. The company has over 5 million lodging listings in 81,000 cities and 191 countries and has facilitated over 300 million check-ins.

There are approximately 30 Airbnb venues in the Oswego area.

Formerly, Dawson’s space featured only an office and a half bath.

“A lot of stuff has been refurbished and repurposed. For example, the kitchen counters are made of old maple wood doors,” Dawson said.

The bathtub is actually a Jacuzzi that was hardly used. Dawson discovered it tucked away in a storage shed in Tully, and paid a mere $150 for an item that normally would sell for $3,000.

He acquired tile from a gentleman OSWEGO COUNTY BUSINESS

who never did his tile job in Pulaski, and the wood for his flooring came from a project’s leftovers.

“I didn’t cut corners. I just found a way to save money and get high quality,” he said. “If you tried to build something like that with all brandnew materials, it probably would cost upwards to $80,000. I did it for $20,000.

To cut expenses, Dawson spent about three months doing most of the work himself.

Worthwhile enterprise Dawson said rental income is more lucrative when allying with Airbnb, and amenities such as host protection insurance also is featured.

“I just send guests a door code and program it in for them and boom, they are in,” Dawson said. “I don’t have to OCTOBER / NOVEMBER 2018

go talk to anybody about anything. All the instructions for the place are on the Airbnb website. So there’s really nothing to worry about.

“They literally do everything. Obviously, you have to keep it clean and really nice.”

“I didn’t want to deal with putting all that time and effort into something that I was going to get $600 or $700 a month off of,” Dawson said.

By adding amenities such as two smart TVs and a Jacuzzi, Dawson has the opportunity to plug into premium pricing.

The cost for one night is $79 at his location, and there is a 10 percent discount available for weekly stays and 20 percent monthly discounts as well.

“That is really handy for people coming for the [nuclear power plant refueling] outage, like the guy that’s in there now,” he said.

Dawson’s goal is to hit $20,000 in annual revenues.

In order to attain that level, Dawson said he would need an occupancy rate of about 80 percent or higher.

Currently, he is at about a 65 percent occupancy rate. “That number has improved greatly over the last six months or so,” he said.

In his first year in 2016, he grossed around $9,000 in revenue. At the midway point of September this year, his earnings have been about $15,000.

“By next year, I am hoping to hit that $20,000 goal,” he said.

“This pretty much more than pays my mortgage and taxes, which is amazing,” he said. “I essentially own this place for free thanks to that little OCTOBER / NOVEMBER 2018

apartment.”

Dawson, whose Airbnb online pages come up first when searching for Oswego sites, said he has received many positive reviews that have helped vault him into that position.

He is the owner of Dawson Properties of Oswego, LLC. Look before leaping Dawson said he would like to expand, “but the cost of getting involved is not cheap. This was such a good fit for that space, whereas if I were to buy a whole new property, that would change the whole dynamic of profit margin.”

Some of his major costs include utilities, cable and internet, and trash and snow removal.

Airbnb takes 3 percent commission of every booking from hosts, and between 6 percent and 12 percent from guests.

Dawson said there are several avenues to take when leasing space. If someone has a spare room and wants to rent it out for a night or two to a transient worker, that can be done for about $30-$50 a night, he noted.

People renting out full apartments and houses through Airbnb can command prices that range from $70-$200-plus.

Dawson said the demographic using his space is diverse. It includes family visiting SUNY Oswego; people from out of town visiting area residents; folks who are in town on work-related matters; health care professionals; fishermen; race-goers and Harborfesters.

“I have had people that just rent OSWEGO COUNTY BUSINESS

the place for a night to enjoy the Jacuzzi and watch TV,” Dawson said.

Out-of-towners visiting for an evening who don’t want to drive back after a night of revelry also have used the space, he added.

Dawson said people value cleanliness when seeking out places to say.

“Also, people like quiet. My place is a cave. You are by yourself and there is no other sound around,” he said.

“When you get in there, you feel really secure,” said Dawson, noted that the room features a steel door with a deadbolt lock.

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AGRICULTURE

By Deborah Jeanne Sergeant

Immigration Crackdown Affecting CNY Farms Differently

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his season’s apple harvest — which ranks second nationwide behind Washington State — should continue without issues, despite crackdowns in immigration law. The H-2A temporary worker program supplies pickers to orchards and to other seasonal operations from countries like Mexico. It is expected to continue as always.

It’s dairies and other year-round operations that may suffer in the months ahead, according to sources interviewed for this story.

“Dairies don’t rely upon full-time immigrant labor,” said Dan Palladino, president of Onondaga County Farm Bureau. “Seasonal laborers come in, complete their jobs, and then in a certain amount of time, they return to their home countries and they’re completely legal during that time. As

48

long as that program is adequately sourced and allows enough workers in, then it’s not a problem.”

Dairies can’t use H-2A workers since their immigrant labor force works year-round. The dairy industry accounts for a major sector in New York’s economy. The Empire State ranks third nationwide for milk production, trailing only California and Wisconsin. The industry generated $2.7 billion in revenue in 2017, according to the USDA. “[Dairy farmers] have relied heavily upon an immigrant labor source,” Palladino said. “That’s where more non-documented workers are.

They’re having more of an issue with immigration policies because a lot of their farm workers are affected than others’ workers.”

Dairies have been operating on OSWEGO COUNTY BUSINESS

thin margins and many have been losing money and folding for the past three years. Finding affordable labor for relatively low-skilled positions challenges dairies. That’s why immigrant labor has helped dairies scrape by.

“A large percent of dairy farm immigrant workers are undocumented,” Palladino said. “Farmers cannot investigate the documentation or they could be charged for discrimination. The worker has to show a document and then the farmer’s covered.

But the farmer can’t go beyond that.”

Since many farmers desperately need the workers, most are likely not eager to dig further into the legal status of the immigrant anyway.

Workers’ Center Central New York did not respond to repeated requests for an interview.

OCTOBER / NOVEMBER 2018

‘We Do Need People Coming In’ Brian Reeves, owner of Reeves Farms in Baldwinsville, criticizes extreme right and left viewpoints on immigration

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ruit and vegetable farmers using the H-2A program must offer positions to anyone in the United States through their help wanted advertising; however, most cannot obtain enough local help for harvest.

Brian Reeves, owner of Reeves Farms in Baldwinsville, farms more than 1,000 acres and employs a seasonal workforce of 50 to 60 people.

He uses the H-2A program to bring legal, documented workers to his operation.

“The majority of vegetable and fruit farmers use H-2A, though some don’t, so it’s important,” Reeves said.

“Immigration reform isn’t merely undocumented farm workers, but also about how many visas are issued and the red tape in order to get legal visa holders. That’s all a part of the debate. While the status of undocumented workers won’t affect me, I’m attuned to what goes on with how many visas are allowed and how much scrutiny it will have.”

He said that farmers who want to use legal immigrant workers receive flak from both the political left and right.

“The right uses the excuse that they’re taking jobs from Americans, even though they know they’re jobs Americans won’t do,” Reeves said.

OCTOBER / NOVEMBER 2018

“Those with that viewpoint are generally xenophobic.

“On the left, they want no restrictions and they think the workers should do whatever work they want, not just on farms,” he continued.

The H-2A program requires workers to return home once they finish the job. Reeves said that some on the political left want migrant workers to work wherever they want if they don’t like their farm or once they finish the harvest instead of returning home.

Reeves takes issues with both of the extreme right and left viewpoints he cited. He respects how hard his migrant employees work to provide for their families, doing work many Americans won’t. He said that although some have called migrant work arrangements “slavery,” many of his workers have voluntarily returned to his farm for a decade.

Reeves pays his workers $12.83 an hour. The law also requires farmers like Reeves to provide free transportation to the farm and to the border, housing and utilities. The farms are subject to surprise inspections, too.

“That’s a far cry from putting chains on people and dragging them here,” he said.

OSWEGO COUNTY BUSINESS

Farmers like Reeves must also pay program fees in excess of $500, plus $10 per worker and each worker’s $190 visa fee. Additionally, the law requires farmers to pay three-quarters of the contract that they have made with employees, whether the work is available or not.

For example, if bad weather destroys a crop, the farm must still pay migrant workers three-quarters of the contract offered by the farm.

Reeves said that most of the migrants who work for him do not want to become American citizens, but want to work here seasonally for wages that can go a lot farther in their home countries.

Reeves “You need good borders, good vetting,” Reeves said. “We do need people coming in.

It’s reasonable to know who they are and what they’ve been doing. To just shut the borders down is foolish.”

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49

AGRICULTURE

By Deborah Jeanne Sergeant

Will Comley, owner of a dairy farm in Mexico. “We have been in a three-year-plus down cycle. It’s tough. I got more for my milk my first month farming 34 years ago than in June 2018.”

Dairy Price Dip Hurts Local Farmers Low demand and competition from non-dairy beverages such as almond and soy hampering sales

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airy farmers are now getting less money for the milk they produce than what they used to get 10 years ago. Smaller farms especially are struggling to keep their businesses viable. Many go out of business, selling to a large dairy.

Dairies going under hurts the economy. “When a dairy farm spends money locally, it creates a multiplier effect more than two times the original dollar,” states the website maintained by the Center for Dairy Excellence Foundation in Pennsylvania. “In other words, for every $1 a dairy farm spends, roughly $2.50 in wages and related business transactions is contributed to 50

the local economy.”

The organization’s site further states that for every 100-cow dairy ceasing operation, the community experiences $1 million of economic impact.

The current price farmers receive for milk is about $15 per hundredweight (about 11 gallons of milk, depending upon if it’s 2 percent or whole) and stores charge about $2.90 per gallon.

The price in 2007 was more than $20 per hundredweight, while the cost to consumers averaged $3.07. It dipped to $14 in 2009, when people paid $3.12 at the store. During the most recent upswing in 2014, farmers received $25; shoppers paid $3.67.

OSWEGO COUNTY BUSINESS

The US government sets milk prices. Low demand and competition from non-dairy beverages such as almond and soy hamper sales. Increased production can also affect prices, as farmers flood the market with more product.

During low milk price times, some farmers go deeper into debt and expand their dairies’ size and automation, hoping more milk and lower labor costs will help.

Some farmers take off-farm jobs while running the farm, which can affect its efficiency. Others transition to organic, which commands higher prices, although that’s expensive and takes seven years to complete. Still others, like Will Comley of Mexico, Oswego County, diversify.

Comley didn’t want to increase his 70-head dairy, nor automate. He likes the hands-on work, not managing a huge crew of people to do the work or gambling that automated equipment will pay off. Increasing the size of the farm would also mean that he would contribute to the issue of too much milk in the market.

He also realized how long and hard this recent downturn has hit the industry.

“We have been in a three-year-plus down cycle,” Comley said. “It’s tough.

I got more for my milk my first month farming 34 years ago than in June, 2018.”

He added all the costs of doing business have increased since then. As a result, of the 9,600 dairies in business in New York state in 2000, only 3,900 remain.

Instead of producing more milk, he found a way to add a new revenue stream — a creamery and store, both right on the farm.

Comley still sells some of the farm’s milk wholesale, but markets more through his own outlets, a niche that’s more profitable.

In addition to milk, the 500-sq.-ft. store, which opened in March, sells bakery items made on the farm, along with goods from other farms.

With the help of a private investor, along with a lot of boot-strapping and friends’ assistance, he built the creamery and farm store.

Comley took a class in pasteurizing and Bob Herrington, former state inspector, served as his consultant, helping him set it up and teaching him how to process.

Like many other farms, Comley OCTOBER / NOVEMBER 2018

Of the 9,600 dairies in business in New York state in 2000, only 3,900 remain.

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relies upon family for some of his employees, such as his son, John, who mans the counter at the store. His wife, Vanessa, along with a family friend, Debbie Livergood, bake. Comley’s other children and grandchildren occasionally help, too.

He thinks that farmers don’t need a government quota program or “an injection of the government’s wisdom on this business,” Comley said. “We need co-op leadership and farmers to get together and limit production on our own. We need co-op leadership to say, ‘We’ll give you the market price for milk, but anything you ship above last year, we’ll give you half the price.’

That would tilt the supply and demand back in place.”

He admitted he doesn’t have all the answers, but thinks that less government involvement would help.

Dairying isn’t just a job, but a way of life that’s often multi-generational.

Most farmers feel emotionally attached to the animals, land and work.

Dairymen usually live on their farms, so losing the farm means losing their work and home, the employment for many family members, and, many times, a legacy they hoped to pass onto their children. The loss is profound and multi-faceted.

“We’ve gone through really low times and really have had to depend upon God to get through some very tight situations,” Comley said.

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High Suicide Rates Some dairy farmers who have exhausted their credit during the downswing feel like they have no other options and commit suicide. NY FarmNet (www.nyfarmnet.org, 1-800-547-3276), a farm consulting organization, has begun increasing its outreach for farmers experiencing a mental health crisis.

In addition to re-posting a New York Times article about suicides among farmers, NY FarmNet has posted more subtle messages like “It’s okay to not be okay all the time” and “The bravest thing you can ever say is Help” on its social media sites, along with a helpline number. NYFarmNet offers free, confidential services to farmers that’s subsidized by grants and government funding.

OCTOBER / NOVEMBER 2018

OSWEGO COUNTY BUSINESS

51

Bruce Frassinelli bfrassinelli@ptd.net

Free Speech in a An Era of Racist, Vulgar Comments War of words has led this country’s discourse to new and embarrassing lows

‘What possesses personalities to say blatantly racist tripe in a public forum eludes me.’

T

his past spring, there have been some high-profile instances of celebrities making outrageously racist and vulgar comments.

Knowing that I have been in the communications business most of my life, my friends have asked me about my take on these cases.

First there was Roseanne Barr. I can’t imagine a more stupid thing to do than to take to Twitter and dash off some halfbaked message referencing former Barack Obama adviser Valerie Jarrett: She was as if the “Muslim brotherhood and Planet of the Apes had a baby,” Barr tweeted.

In a matter of hours, her hit ABC sitcom was canceled, and a number of the show’s employees were looking for new jobs. Barr apologized several times, but the damage was done.

Was such a hare-brained tweet worth it?

Of course not. What possesses personalities to say such blatantly racist tripe in a public forum eludes me. Those two seconds of apparent satisfaction morph into a lifetime of regret.

Several of my friends asked about her “Freedom of Speech” rights as guaranteed by the First Amendment to the U.S. Constitution.

I explained to them that they are misreading what the First Amendment says:

“Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the government for a redress of grievances.”

This, then, is not a free-speech or Constitutional issue. See the phrase “Congress shall make no law…”? The First Amendment protects us from the government imposing these restrictions on us, not our employers or the fallout from public opinion.

Barr is protected against government intervention for what she says, her beliefs in conspiratorial theories and the like. She can’t be arrested for these remarks and beliefs, but her employer can act — as ABC did — to protect its brand and image.

In a column written for a recent issue of the National Review, journalist Katherine Timpf said ABC exercised its rights as a private company to decide “whom it does and does not want to associate with.”

Timpf said it is her view that no one should blame ABC executives for making this decision. As for the “political correctness” argument some have pushed back on, Timpf said, “This wasn’t some kind of innocent joke that has been misinterpreted and blown out of proportion. It was a clear-cut, textbook ex-

My Turn

BRUCE FRASSINELLI is the former publisher of The PalladiumTimes. He served as a governor of the Rotary Club District 7150 (Central New York) from July 2001 to June 2002.

52

OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

ample of racism, and 65-year-old Barr is absolutely adult enough to have known this when she tweeted it.’’

Several days later, on a monologue on her show, Full Frontal, Samantha Bee called out President Trump, Attorney General Jeff Sessions and Homeland Security Secretary Kirstjen Nielsen about the administration’s immigration policies, then turned her venom on Trump’s daughter, Ivanka, who had recently posted a photo of herself and her daughter online.

“You know, Ivanka,” Bee said, “that’s a beautiful photo of you and your child, but let me just say, one mother to another: Do something about your dad’s immigration practices, you feckless c*nt! He listens to you! Put on something tight and low-cut and tell your father to f***in’ stop it.”

The howls of protest were immediate, and because TBS, the network which airs Full Frontal, did not fire Bee, there were comparisons of this incident with the one involving Barr.

After outcries from advertisers and some viewers, Bee backed down from the language she used. “I would like to sincerely apologize to Ivanka Trump and to my viewers for using an expletive on my show to describe her.

It was inappropriate and inexcusable.

I crossed a line, and I deeply regret it.”

Then, in June, it was Academy Award winning actor Robert DeNiro who shocked but also delighted the audience at the Tony Awards broadcast with his anti-Trump rant.

DeNiro’s role was to introduce legendary singer Bruce Springsteen. As he strode on-stage, DeNiro said: “ First, I wanna say, ‘f**k Trump,’ It’s no longer ‘Down with Trump,’ it’s ‘f**k Trump.’”

The audience stood and cheered and applauded its approval.

The war of words between proponents and opponents of Trump and his administration has led this country’s discourse to new and embarrassing lows. Think what you will of Donald J. Trump as president, we should still respect the office of President of the United States even if you feel that he himself might not respect it because of some of the things he does and says.

Using the f-bomb and c-word and engaging in blatant racist analogies are distractions from the healing that needs to be undertaken in our great country.

Incidents such as these become impediments to any reconciliation and cooperation that ultimately will be needed down the road.

OCTOBER / NOVEMBER 2018

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BANKING

‘35 Years Later, I’m Still With the Bank’ Community Bank VP Debra Davis sees banking evolution during her three-decade career

By Sarah McCrobie

W

hen Hannibal native Debra Davis began her banking career 35 years ago, she never imagined how much the industry would evolve during that span.

Davis, a Hannibal High School graduate, moved to Gouverneur in 1983 and landed a job at St. Lawrence National Bank, which would eventually become Community Bank. A name change would be the first of many changes she would witness during the course of the next three decades. Her roles, responsibilities and location also changed during the years.

“When I graduated high school I don’t know that I really had a vision for a specific career path, I just knew that I enjoyed working with the 54

public,” Davis recalled. “I’ve always enjoyed those interactions with customers and when I moved to Gouverneur, I applied for a job at the bank with that in mind. At the time, I said, ‘I’ll only work here a year’ … 35 years later, I’m still with the bank!”

During those 35 years, Davis has held several positions.

“I started in customer service, opening accounts, helping clients balance checkbooks and providing customers with answers to their banking questions,” Davis said.

After seven years working as a customer service representative for the bank in Gouverneur, Davis returned to her hometown of Hannibal.

Although there wasn’t an immediate opening at the Hannibal branch, a OSWEGO COUNTY BUSINESS

head teller position became available and she accepted the job.

“As head teller, I was responsible for making sure the branch had enough funds and everything was in order,” Davis said. “Then I became customer service branch assistant, then lending authority and then I was branch manager and so on.”

Today she is the vice president and district manager, helping ensure the smooth operation of nearly a dozen Community Bank locations throughout the region.

“I have 11 branches that I oversee in Oswego County, the Fingerlakes and Onondaga County,” Davis said, noting that her home base is still the Hannibal location. “I do a lot of traveling to the different locations and OCTOBER / NOVEMBER 2018

help make sure there’s the necessary staffing and everything is running efficiently.”

To address staffing needs, Community Bank recently began utilizing “float tellers,” or full-time tellers who work at different branches when someone calls in sick or a branch is otherwise short-staffed.

“The toughest part is the human resources piece,” Davis said. “We need to make sure that all our branches are staffed correctly so that our customers can be served best.”

For Davis, customer service has been the one constant component during her career. She said that the most satisfying part of her job is helping customers get approved for a mortgage and live out the American dream.

“The gratification that I get is when I help someone get into their dream home and they come back,” Davis said. “I get most of my referrals from my past customers … I work from start to finish with the customer from the time they put in the application to the time they close and move into their house. It’s rewarding to see them through the process.”

As much as Davis enjoys seeing customers, she admitted that fewer

people come into banks today than when she first began her career. With the advent of ATMs, electronic banking and mobile deposits, customers can do much of their banking without ever having to enter the bank.

“We don’t see as many transactions coming to the teller line,” she said. “ATMs are probably the biggest change. Customers can use them at their convenience and they don’t have to come inside the bank to do it.

But, really, there have been so many changes over the years that it’s hard to document them, whether it’s software or hardware changes.”

She noted that while the technology revolution in the banking world has made things more convenient for customers and bankers alike, it has also led to an uptick in fraud cases.

“When I first started banking, fraud was rare. You might get somebody who forged a check once in a while or something. Now we deal with fraud on just about a daily basis,” she said.

The biggest factor contributing to fraud, Davis noted, is with customers providing information to people who shouldn’t have access to it. Scams have increased in prominence and complexity, and the victims are often

left with financial hardship.

“The elderly are the ones who are more susceptible, but it’s getting so widespread,” Davis said. “If it’s too good to be true, it probably is.

Fraud is not so much [forged] checks anymore, it’s more electronic.”

With all the changes in the industry and after 35 years of work, Davis said she is thinking about the next change in her life: retirement.

Sometime in summer of 2019, the longtime banker will become a firsttime retiree.

“I’ll stay busy, I’m sure,” Davis said, noting that she and her fiancé have a home to keep up with and 63 acres of land to manage. “I also plan on doing more volunteer work with the Hannibal Fire Auxiliary and other organizations.”

With retirement looming, Davis reflected on her career and expressed her gratitude toward her employer, colleagues and customers.

“I feel pretty honored that I was able to work for Community Bank because there’s not a better bank out there,” she said. “They have been wonderful to me and it’s a wonderful place to work. We’re a humble bank.

I’ll miss my customers and the people I work with every day.”

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OSWEGO COUNTY BUSINESS

55

Richard Shirtz

How a Bank Can Help Your Succession Planning

W ‘Even if business succession seems far in the future, if you don’t have a succession plan and a successor (family member, current employee or outside party) identified, it’s important to start thinking about it now.’

RICHARD SHIRTZ is NBT Bank’s regional president serving Oswego, Onondaga and Cortland Counties. He is responsible for NBT’s commercial banking business and geographic oversight of all other area business units. Shirtz joined NBT as part of the bank’s acquisition of Alliance Bank in 2013 and has more than 30 years of commercial banking experience.

56

hether you’re getting ready for retirement, just starting out in the leadership of your business or are considering an ownership role in your future career, the best thing you can do to prepare yourself and your current or future business for success is to build a relationship with a commercial banker.

Two of the most common types of business succession are the sale of a business or an internal leadership change. Even if business succession seems far in the future, if you don’t have a succession plan and a successor (family member, current employee or outside party) identified, it’s important to start thinking about it now.

Your commercial banker is an excellent place to start if you are a current business owner. Your banker has access to a team of financial professionals at his or her bank that can take the necessary time now to understand your current financial position as well as your goals for retirement and business continuity. This team will then help you build a plan that considers timing, financial needs, ideal sale/purchase terms, and the continued legacy of your business.

If you are on the other side of the succession equation and are planning to take over a business ownership role, then it is even more critical to build a relationship with a commercial banker as soon as possible. To best position yourself for an optimal purchase structure and to ensure you are able to secure the necessary funding to the purchase or buyout of a business, your bank will need to get to know you, see your personal financial history, review your business plan, and understand your goals for the future of the business.

While many people only think about the initial loan from a bank that may be required to purchase a business, the most

successful business leaders are already thinking much farther down the road. If you are planning to buy into an existing company, then you should also be talking with your commercial banking team about how you plan to finance operations, banking products to support cash management and employee services, as well as plans for future growth.

There is a lot of information that will be required to prepare for that first meeting.

Among other things, a bank will evaluate and help new owners to consider: • What did the prior owner bring to the business?

• How reliant is the business upon the prior owner?

• What is the expertise of the people who are staying in the business to help ensure continued success?

• Is there a non-compete agreement with prior owner?

• What was the prior owner taking from the company for salary and benefits?

• Does the loan that is being taking out to purchase the business match the amount that the prior owner was taking? (The goal for the new owner is to match the amount of his/her loan as closely as possible to what the previous owner was taking out of the business.)

• How many new owners will there be?

If there will be more than one, what is their strategy for managing and decision-making?

NBT Bank has worked with plenty of current and potential business owners who work hard to make sure they consider all these components for their business (and personal) success. We have also seen many who are not nearly as prepared as they thought they needed to be. That’s why it is so important to talk with a bank that has extensive expertise in this area and has proven success with myriad scenarios of local business transitions that set up the company for long-term sustainability.

GUEST COLUMNIST

‘If you are planning to take over a business ownership role, then it is even more critical to build a relationship with a commercial banker as soon as possible.

OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

BANKING

By Deborah Jeanne Sergeant

Prepping to Get a Business Loan

C

ould your business use a loan to expand, update equipment, move, remodel or improve? Before you head down to your financial institution, consider these tips.

• “There are a lot of programs out there for small businesses, even those that aren’t fully bankable. I’ve worked with all different banks and credit unions. They’re listening and looking to loan.

• “As far as what you need to get ready for a loan, come see me. We can get them ready to get in front of a bank.

• “You need to know how much you need and where it will go. You have one opportunity to get it right. Don’t forget anything.

• “Shoot for the moon. If you get it, great. Don’t say ‘$25,000 will do it for me’ if it won’t because you really need $50,000 to do what you need to.

You can always pay it back early if you have the discipline. Most loans won’t charge you for paying it back early.

Being under-capitalized is no way to start a business. That’s a big reason why many new businesses fold within a couple years of starting. They lack capital.

Business owners often underestimate what they need to get started up or to complete a project.

• “When starting a new business, you need to know who the market is, who you’re competing with and how you’ll be better.

• “If you need help, it’s free to come to us.”

John Halleron, senior business advisor, Small Business Development Center, OCTOBER / NOVEMBER 2018

Business Resource Center, Oswego • “Show two years’ profit in your business before approaching a financial institution. It takes two years in business and two years of financial records to apply for a loan. You really have to have these.

• “The Small Business Administration backs loans, so you may want to talk with the Small Business Administration in your area to see what banks are providing loans that the Small Business Administration would back.

• “You have to have a business plan to present to the bank. It has to be detailed, showing how you’ll make the money to pay back the loan. If you don’t want to walk into the bank and talk with them, ask the Small Business Development Center or Small Business Administration. They have relationships with banks, though the Small Business Development Center doesn’t back loans.

• “Banks are always looking for ways to open up the doors of a business.

They want to offer their services to a larger marketplace so it’s not surprising they have developed creative ways to give loans.

• “Like anything, it’s about research. Find a bank that is going to be the right kind of bank to work with you, relationship-wise. I started working with an entrepreneur who then was making $40,000 or $50,000. Then she started making $1 million, she needed to find a banker that could help her at that level. Banks aren’t always going to fit your business forever.”

OSWEGO COUNTY BUSINESS

Tracy Higginbotham, head of Women TIES, a women’s business and promotion organization in Syracuse, and 23-year entrepreneur

Raising Money Also consider the following alternatives to a business loan from a financial institution: • Ask the manufacturer about trading in old equipment for new.

You may get a discount. Or consider equipment leasing.

• Reduce the cost of upgrades or remodeling by hiring consultants, interns or students (when safe and legal to do so).

• Ask family members to invest in the business.

• Seek a venture capitalist, angel investor or peer-to-peer loan.

• Begin a crowdfunding campaign.

• Sell business assets you no longer need to fund your project.

• Take on a silent partner.

• Reduce operating expenses and reallocate the funds elsewhere in the business. For some companies, that may mean eliminating a service or produce that offers a narrow profit margin.

• Develop another revenue stream that doesn’t require much upfront capital, such as finding a buyer for your business’ byproducts or adding an extra service that doesn’t necessitate a big investment.

57

BANKING

By Deborah Jeanne Sergeant

Credit Unions Vs. Banks.

What’s the Real Difference?

B

anks and credit unions: they both offer services like loans, checking and savings and debit cards. They’re both federally insured.

So what’s the difference?

Their approach to financial services represents one big difference, according to Bill Mellin, who serves as president and CEO of the New York Credit Union Association in Albany, the official state trade association for New York credit unions.

“Credit unions tend to work with small, locally owned businesses,” he said. “The business itself must qualify for membership in the credit union itself so that could be where the business is located or the type of business offered.”

As nonprofit entities, credit unions tend to lend money at lower interest rates and charge smaller fees for banking services, according to Mellin.

“Bigger is better” may not hold true when it comes to a banking institution, since small to mid-sized businesses seeking loans often find that credit unions are more connected to the community they serve. They’re often headquartered near where their clients do business. The members all own a small share of the organization and receive competitive loan rates, too.

Mellin said that credit unions don’t grant loans only based upon the hard figures, but also on the lending officer’s knowledge of the applicant, the reason behind the loan and the viability of the

business in the local area.

For example, a lending officer at a credit union would know that a certain type of business would likely do well in the local community, unlike a lender located far away, who is unfamiliar with the area.

“Often, credit unions do business with companies that banks aren’t interested in,” Mellin said. “For many larger regional or national banks, their niche isn’t small businesses.”

Businesses working with credit unions also keep their money in the community instead of when working with a large bank, that may have many interests elsewhere.

“Since credit unions are nonprofit structured, the fees we charge are generally lower than what a bank might charge,” Mellin said. “We pass that on to the members.”

Not all credit unions serve businesses. And others handle only smaller businesses since regulatory caps credit unions at lending 12.25 percent of their total assets.

John Halleron, senior business adviser with the Small Business Development Center, Business Resource Center, in Oswego, said that like the Federal Deposit Insurance Corporation insures and regulates banks, the National Credit Union Administration insures and regulates credit unions.

“If you’re looking to start a business and get a business loan, start where

you know the people,” Halleron said.

“If they can’t help you, start looking somewhere else.”

He said that in working with both banks and credit unions, he has found that it’s a more personal relationship with credit unions and that many credit unions tend to operate in a more community-minded fashion than some banks.

“I’m working with a credit union out of Syracuse that’s doing character loans instead of strict underwriting and credit ratings,” Halleron said. “They get a feel for how the individual is doing things.”

30 Credit Unions Fight for Clients in Central New York According to www.creditunionsonline.com, “there are 351 credit unions with headquarters in New York providing banking services from more than 1,000 branch office locations as of September 2018. New York credit unions have a total of 5.84 million members with over $83.34 billion assets.”

The site’s statistics do not differentiate between business and personal banking.

The site lists 30 credit unions in Cayuga, Onondaga, Oswego, Jefferson, and Oneida counties.

Tascarella: Local Banks Emphasize Relationship Building Ron Tascarella, vice president and team leader at Pathfinder Bank in Oswego, said that banks such as his try to “hear the customer’s story and we work hard to find a solution that makes sense and protects the bank’s capital while trying to help meet the client’s needs.”

He added that Pathfinder is all about building relationships with customers, and that’s advantageous to 58

business clients seeking loans.

“We want to provide the access to liquidity,” Tascarella said. “We try to find a way to say ‘yes.’ However, you can’t do every deal, either. We’re a debt provider not an equity provider” Banks with local decision-makers dealing with local people can help lenders know whether they’re investing their institution’s funds in a low-risk OSWEGO COUNTY BUSINESS

enterprise. Since many business owners seek a loan from the institution with which they already do business, the sense of familiarity can only help improve their chances.

“It’s different from filling out an application online,” Tascarella said.

“It allows us to take the right risk.

Other institutions might not know the background.”

OCTOBER / NOVEMBER 2018

For Answers to All Your Questions, Call or Email

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and training for nonprofit organizations.

We build relationships in Central New York.

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IBEW THE IBEW LOCAL LOCAL 43 43 THE OFFICERS OFFICERS OF OF IBEW IBEW LOCAL LOCAL 43 43 4568 Pat –– President 4568 Waterhouse Waterhouse Road Road Pat Costello President Alan Marzullo -Costello Bus. Mgr. / Fin. Secretary Clay, Don Morgan –– Bus. Fin. Clay, NY NY 13041-9613 13041-9613 (315)422-0435 (315)422-0435 Don Morgan Bus. Mgr. Mgr. Fin. Secretary Secretary Kevin Crawford - President

OCTOBER / NOVEMBER 2018

Officeofof Business Business and Office andCommunity CommunityRelations Relations 103 Rich Hall, SUNY Oswego, Oswego, NY 13126 121 E. First St., Oswego, NY, 13126 oswego.edu/obcr oswego.edu/obcr| •315.312.3492 315-312-3492

OSWEGO COUNTY BUSINESS

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OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

SPECIAL REPORT

By Deborah Jeanne Sergeant

Special Report • Recruitment: Industries Still Struggling to Find Workers • More CNY Businesses, Homes to Gain Broadband Access • Mike Treadwell: The Impact of Manufacturing and Power Generation on Oswego County • Roger Bristol: 40 Years of Ownership of Halsey’s Machinery • Chena Tucker: The Need for Unrestricted Funds for Workforce • Women Entrepreneurs Get Help from WISE • CNY Cities Make Cut for New Federal Tax Investment Program • Operation Oswego County Has New Finance Director

OCTOBER / NOVEMBER 2018

OSWEGO COUNTY BUSINESS

61

SPECIAL REPORT

By Deborah Jeanne Sergeant

More CNY Businesses, Homes to Gain Broadband Access State investing more than $22 million to extend high-speed internet to places like Redfield, Williamstown, Constantia, Fabius, Tully

G

ov. Andrew Cuomo in March announced that 8,281 homes and businesses in Central New York would obtain access to highspeed broadband internet connections.

• Oswego County is getting $2,045,737 in state funding, plus private donations to make $5,752,630 invested. The awards went to Hughes Network Systems, LLC and Verizon Communications to bring access to 1,050 homes and businesses.

• In Onondaga County, Clarity Fiber Solutions, Hughes Network Systems, LLC and Verizon Communications received $690,999 in grants ($984,786 total) to bring access to 1,753 homes and businesses.

• Cayuga County received $11,203,287 in grants and $18,651,827 62

total for 2,133 homes and businesses to receive access through Hughes Network Systems, LLC and Verizon Communications.

The total amount the state will spend on the project is more than $22 million. Places that will benefit from this expansion include Redfield, Constantia, Wiliamstown, Redfield and Granby, In Onondaga County, parts of Syracuse, Tully, Fabius and Otisco are some of the places to benefit.

So what can high-speed internet access do for companies? Plenty, according to area experts.

Job seekers can look for work and educational opportunities more readily.

“When people in the job market don’t have access to high-speed internet, it’s a huge detriment to employers,” said Martha Ponge, director of OSWEGO COUNTY BUSINESS

apprenticeship with the Manufacturers Association of Central New York. “That’s usually how people apply for jobs now.”

In addition to online help wanted ads as becoming mainstream, many employers have dropped paper application altogether.

“A number of our applicants will use online resources to create resumes and access an online resource to have a resume made.”

Although using a smartphone may get the job done, it’s a lot harder typing on a tiny keyboard and reviewing an application on a mini screen. It’s easy to check boxes mistakenly or let embarrassing auto-corrected typos slip by.

Business promotion represents yet another area benefited by highOCTOBER / NOVEMBER 2018

speed internet access.

Tracy Higginbotham, head of Women TIES, a women’s entrepreneur and promotion organization in Syracuse, said that it’s pretty difficult to promote a business beyond the immediate community without highspeed internet access.

“If you have a good item or service, you just need to let people know about it,” Higginbotham said.

For business owners who want to expand their prowess, Higginbotham said the internet can help that effort as well, with webinars, web-based seminars. They require a high speed connection to work well.

“They can connect with people in their industry through Skype, too,” Higginbotham said. “If they’re isolated in outlying areas, the internet lets them communicate with others more readily.

“People who have businesses in rural areas and they’re not connected by the internet — I don’t know how they do it unless they’re 100 percent locally sustained.”

Victoria Usherwood Gailinas, director of sales and marketing for I Heart Oswego, a website business focusing on Oswego, thinks that high-speed internet access can help business owners in rural areas “up the game,” she said.

She also hopes that it will draw more people to live in and do business in these areas, as the lack of high-speed internet deters people.

“Without good internet, you’re not connected,” she said. “You’re not even in the modern world.”

She likes the idea that more businesses will get involved with social media once they have the chance to do so on a high-speed connection, since this should help drive more traffic to their companies.

John Halleron, senior business adviser with Small Business Development Center, Business Resource Center in Oswego, hopes to see a more competitive edge granted to small businesses.

“Some have tried to do online sales and haven’t been able to because of slow broadband or the lack thereof,” he said. “They can expand their sales. The more media attention they can get, the better. If they have access to broadband, they can get the word out.”

“It can only help,” he added.

“There’s no downside to having high speed.”

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63

SPECIAL REPORT

By Deborah Jeanne Sergeant

Recruitment: Industries Still Struggling to Find Workers To alleviate shortage, some are focusing on apprenticeship programs and engaging students in 9th grade

M

anufacturers could use more, a lot more skilled workers.

Preliminary data from the Bureau of Labor Statistics indicates that job openings in manufacturing in June, the most recent data available, totaled 482,000 nationwide — that’s nearly five times the number from June 2009.

Basically, as baby boomers retire, many skilled manufacturing positions won’t have young workers to fill them.

John Halleron, senior business adviser with the Small Business Development Center, Business Re-

After 20 years of telling children they need a college degree to obtain a profitable, fulfilling career, America now lacks sufficient workers in hands-on occupations.

“We don’t have a lot of parents or students who see manufacturing as a viable career path,” said Martha Ponge, director of apprenticeship with the Manufacturers Association of Central New York based in Syracuse.

MACNY is a nonprofit, 501(c)(6) association representing more than 300 businesses and organizations across Central and Upstate New York.

Manufacturing has changed a lot since two decades ago, Ponge said.

Many

Halleron

Ponge

source Center, in Oswego, said that’s what he’s been hearing across many industry sectors, including manufacturing, service, retail and construction.

“There aren’t enough people out there who are encouraged to get into the trades,” Halleron said.

64

of the low-skill, repetitive tasks have been automated or transplanted overseas. The remaining jobs require skill and training. They also pay a livable wage, starting at around $13 to $14 per hour with no training, and increasing to $20 or more with a few years’ training.

“A lot of kids will say, ‘I can make $13 at McDonald’s. Why would I want to do manufacturing?’” Ponge said. “It’s the same financial reward and they can work less hard at McDonald’s.

But the career path at McDonald’s is $14 this year, and

$14.10 next year and $14.50 the next year. There’s no real escalation in salary because there are so few skills to acquire.”

Through apprenticeship programs, students can earn while they learn and receive plenty of employment opportunities after the fouryear apprenticeOSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

ship. Since they’re not indentured, they do not have to stay with their apprenticeship company and they retain certification in the skills they learned on the job and in the classroom.

Ponge said her organization is starting an apprenticeship program with the city of Syracuse and hopes to expand into other regions of Central New York.

Beginning engagement with students in 9th grade can help ensure more workers enter manufacturing with sufficient training.

For displaced, mid-career workers, accelerated apprenticeship programs available statewide can help both under-employed and unemployed people and the companies that need workers.

MACNY helps by vetting applicants and matching applicants to companies, and by providing group training. Thanks to grant money, the organization can provide these services at no cost.

“We ask [companies] to support the applicants while in training, up to half of their salary over the course of a six- to 10-week training program,” Ponge said. “Generally, when they’re in training, we estimate the wage as a base wage.”

Michael Carr, president of Carr Recruiting Solutions in Baldwinsville, said that involvement with high schools, BOCES programs and community colleges helps employers design programs that Carr attract and train employees for their openings.

“Firms are being that much more comprehensive in terms of looking for resources and doing things on the recruiting side they didn’t have to do in the past,” Carr said. “There’s not the quality of candidates out there that there used to be.”

To reduce the number of employees they need to replace, Carr said that many employers are working on employee retention. Beyond salary and benefits, creating a positive company culture and sense of camaraderie can help employees stick with the company.

OCTOBER / NOVEMBER 2018

Headquarters of SGS in Phoenix.

The company announced it will close by the end of the year

Southern Graphic Systems in Phoenix to Close

S

By Lou Sorendo

outhern Graphic Systems, Inc., a company that has been doing business in Phoenix for 30 years, is closing.

The print equipment manufacturer is located in the Oswego County Industrial Park off county Route 59 in Phoenix. The plant is expected to be completely closed by Dec. 28 “We opened as a Greenfield operation in 1990 and made our first cylinder in December of that year,” said Mike Fitzgerald, operations manager.

“We’ve been pretty solid ever since.

We’ve probably delivered some of the best production numbers back to the company, but the bottom line is we were the smallest plant out there.”

Fitzgerald said SGS has added new automation at the Phoenix site, but “it just hasn’t worked out as a whole.”

Gone will be 28 jobs, with many of the workers having long histories at the Phoenix plant. According to payscale.com, the average salary at Southern Graphic Systems is $62,000.

Packing graphics and gravure image carriers represent its core business activities. Digital printed packaging and prototyping have been provided since 2004.

Fitzgerald said there was discussion in the past regarding a possible closure, and two small plants — one OSWEGO COUNTY BUSINESS

in Atlanta, Ga. and the other in Toronto, Ontario, Canada — have shut down over the past year.

“The only small plant left was us,” he said.

Fitzgerald said it is more of a company issue than an industry-wide trend.

“There are printers out there actually putting in new gravure presses, which is what we service and supply print tools for,” he said. “The company is just trying to do it in a smaller footprint.”

“The bottom line is we are closing this place because of automation,” he said. “Automation is replacing our guys.”

SGS has ramped up automation over the past 18 months in order to get ready for the closure of the Phoenix plant, he added.

“I’ve been here since day one,” said Fitzgerald, who noted he “definitely had a hard time expressing the closure to the people here at this plant.”

Fitzgerald noted there are opportunities for people to relocate, but “better than half don’t want to relocate. I relocated four times for this company. The first time was a little scary, but the rest of them were exciting. They haven’t had the scary one yet and are not willing to do it.”

65

L. Michael Treadwell ooc@oswegocounty.org

The Impact of Manufacturing and Power Generation on Oswego County ‘The manufacturing sector [in Oswego County] has shown a significant change in wages. From 2016 to 2017, the wages in the manufacturing sector increased by 4.5 percent.’

L. MICHAEL TREADWELL, CEcD, is executive director of Operation Oswego County based in Oswego. To contact him call 315-343-1545 or visit www.oswegocounty.org.

66

Twenty-six percent of the top 100 private A. FitzPatrick Nuclear Power Plant, Exelon sector employers in Oswego County are man- now stands as the largest private employer ufacturers or power generation companies. in Oswego County with 1,525 jobs. Exelon Together, they account for a total of 5,293 jobs. has also made significant investments in its To understand the impact manufacturing Oswego County nuclear facilities, including and energy generation have on Oswego Coun- a new $2.9 million site access building at ty, it’s important to look at the investments the FitzPatrick plant and over $65 million in infrastructure upgrades at the Nine Mile made and number of jobs created.

In 2017, manufacturers were responsible Point Nuclear Station.

The manufacturing for 44 percent of the total and energy sectors have Economic Trends investment dollars that infused Oswego County were either spent or committed for projects in Oswego County and 69 with significant investment dollars and acpercent of the total number of jobs created or count for many of the high-paying, highly to be created. The energy sector contributed skilled jobs in Oswego County.

39 percent of the total investment dollars and added 23 percent of the new jobs.

Much of the manufacturing investments have come from existing companies through expansion projects. For example, United Wire Technologies, a producer of copper-based alloy wire in the town of Constantia, added 7,800 square feet to its existing 14,440-sq.-ft. plant. It employs 21.

Marmon Enterprises USA, LLC, acquired EJ USA, Schroeppel. a 48,835-sq.-ft. building in the town of Williamstown to be used by Hardwood Transformations, Inc. and Designer Hardwood Flooring CNY, Inc. Both companies provide pre-finishing of wood flooring and manufacturing of engineered hardwood flooring panels. They employ 14.

The EJ USA project represents new investment in the county. EJ is building a new 71,300-sq.-ft. manufacturing facility on a 15acre site in the Oswego County Industrial Park in the town of Schroeppel. The facility will be used as a steel and aluminum fabrication plant United Wire Technologies, Constantia. and a distribution center for infrastructure access solutions such as manhole frames, grates, covers and hatches. The company will employ 91.

In addition to investments and jobs, the manufacturing sector has shown a significant change in wages. From 2016 to 2017, the wages in the manufacturing sector increased by 4.5 percent. This increase was larger than that for With the 2017 acquisition of the James A. the neighboring counties of Cayuga, Cortland, FitzPatrick Nuclear Power Plant, Exelon Madison and Onondaga. now stands as the largest private employer With the 2017 acquisition of the James in Oswego County with 1,525 jobs.

OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

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OSWEGO COUNTY BUSINESS

67

SPECIAL REPORT

By Sarah McCrobie

Roger Bristol: 40 Years of Ownership of Halsey Machinery

F

He purchased the Mexico business in 1978 after working as an employee since 1959

or Roger Bristol, owner of Halsey Machinery Company, Inc., going to work every day has become a routine for the past 58 years.

Since 1959, Bristol has been a constant face at the machinery building located at 3373 Main St. in Mexico.

Today, Bristol, who turned 79 on Sept.

27, remains an iconic figure at the location, where he continues to serve in several roles, from selling parts to fixing machines.

“I call it my hobby,” Bristol said. “I still do a little bit of everything; making hydraulic hoses, selling parts, renting 68

and selling equipment, even driving tractor-trailers, [I do] some mechanic work with the employees. This keeps me going.”

Much of the business’ operations include supplying parts, including retail, and servicing general construction equipment and agriculture machinery.

Clients include highway departments, contractors, crop farmers, dairy farmers and individuals. When a customer has a broken tractor and needs it repaired, Bristol and his employees fix the broken equipment and rent a working tractor to ensure the customer doesn’t lose any OSWEGO COUNTY BUSINESS

time completing a job.

“Time is money and we want to make sure our customers don’t lose either,” Bristol said. “We have always been good to our customers and they have been loyal to us. The customers and the public are the best part of the job.”

Bristol said customer service is at the forefront of everything he does in the business, and he learned that from Bob Halsey, who founded the business in the early 1950s.

“I went to work for Bob part-time in 1959 and full time in 1960,” Bristol OCTOBER / NOVEMBER 2018

said. “He treated customers right, and they always came back.”

However, a horrific snowmobiling accident in the late 1960s kept Halsey from running daily operations at the business, so Bristol and Halsey’s wife, Beverly, picked up the bulk of the workload.

“From 1970 until 1978, his wife and I would run the shop,” Bristol said.

“She would do all the paperwork and I’d do the mechanic work, the trucking, selling parts, hiring and firing.”

Eventually, the Halseys decided it was time to sell the business and they didn’t have to look far to find the next owner. With nearly 18 years of experience under his belt as a jack-ofall-trades within the business, Bristol jumped at the opportunity to acquire the machinery company. He purchased the business from the Halseys in 1978 and it has been going strong ever since.

“There have been a lot of changes over the years,” Bristol recalled, noting that computers and technology upgrades have had a significant impact.

“We were used to doing things the old fashioned way and we had to update our technology. Everything sped up.”

Other changes that Bristol has seen throughout the years include a reduction in full-time staff. At its peak in 1990, Halsey Machinery employed 18 full-time workers. Today, five employees, including Bristol and his daughter, Robin Van Horn, are on the payroll.

“Robin is my go-to person,” Bristol said. “She’s the most dependable worker I could ask for and helps this place run smoothly.”

While the business has been in the family for 40 years, Bristol said he knows it won’t stay that way forever.

He has had a few potential buyers, but he is looking for the “right one” who will maintain the business’ reputation in the community.

“I have to find the right person,” Bristol said. “I’m pretty particular. I don’t want somebody that’s going to come in and run the place into the ground. I’ve had a couple of offers but nothing ever came of it. It’s not a financial thing … it comes down to the person, the personality and work ethic.”

Work ethic is something that Bristol knows all about. Despite his age, he shows no signs of slowing down.

“I’m never done doing things, I know that,” Bristol said. “I have to stay active. I can’t stand to sit still. I have to be doing something.”

OCTOBER / NOVEMBER 2018

The Need for Unrestricted Funds for Workforce

L

By Chena Tucker

ast January’s announcement

by Gov. Cuomo during his 2018 State of the State Address proposing a comprehensive, statewide workforce development program was applauded by workforce professionals and businesses alike.

The proposal includes making $175 million available for workforce investment, as well as the creation of a new Office of Workforce Development, an online one-stop shop for workers and businesses and the use of innovative data-mining systems to identify local workforce needs.

Many supporters believe this stands as a sign of the governor’s vision and commitment to workforce development.

Through the statewide advocacy efforts led by NYATEP (New York Association of Training and Employment Professionals) and involving Workforce Investments Board directors, local chambers of commerce, education and training providers, much needed and unrestricted workforce investments have been secured in the approved 2019 state budget.

The benefit of unrestricted workforce investments will allow for organizations that conduct workforce development and training — or partner with workforce investment areas — to develop and test innovative workforce solutions and strategies that are not fundable using current workforce dollars.

Workforce development faces critical challenges in today’s markets. Many businesses are unable to find skilled workers for their available jobs and are therefore seeking collaborative ways to partner with higher education, career and technical schools and even high schools, in an effort to develop talent pipelines for current and emerging industry needs. Business and industry move at light speed, therefore strategic investments are needed to develop specific education and training OSWEGO COUNTY BUSINESS

services that can be responsive and nimble — and meet today’s market demands.

An innovative solution occurring in the education and training sector is the concept of micro-credentialing, also referred to as digital badges. Similar to certifications, they offer students and professionals the opportunity to take courses and develop specific skills in certain fields.

Micro-credentials and digital badges are entering the education and training arena and have the potential to address the critical skills gaps and competencies needed by businesses while also supporting emerging industry needs. The benefits of these types of credentials is that are able to be developed in a customized manner to address specific local and regional industry needs.

Another way local areas, including Oswego County, could benefit from less-restrictive workforce funding is by developing programs that expand services that address barriers that prevent workers from getting or improving their skills.

The ability to include more holistic supportive services, such as paid wages during training, childcare and transportation as part of a training program have been cited as best practices and provide the best results for our job seekers as they upskill and reach for better opportunities. Successful workforce development initiatives that address both job seekers’ needs as well as those of our business community can then be replicated into scalable models and shared throughout the state.

Chena Tucker is the director of the Office of Business and Community Relations at SUNY Oswego and executive director of the Workforce Development Board of Oswego County.

69

Jody Hatch and her husband Chris with their sons, Collin, age 13 and Lincoln, age 11, at their property in Pulaski.

They started an alpaca farm — Salmon River Alpacas — in part with the help from WISE program in Syracuse.

SPECIAL REPORT

By Mary Beth Roach

Women Entrepreneurs Get Help from WISE

J

Syracuse program has helped more than 8,000 women, including Joan Sardino and Jody Hatch

oan Sardino’s business tends to seniors. Jody Hatch’s first business tended to alpacas.

And as different as these entrepreneurs might be in the target markets, the two Oswego County businesswomen do have something in common.

They both have been featured entrepreneurs of the Women Igniting the Spirit of Entrepreneurship program, also known as WISE, and have utilized that organization’s services to start and expand their businesses.

WISE, which marked its 10th anniversary in 2016, grew out of a symposium hosted by the Whitman School of Business at Syracuse University, in which those women who attended had expressed an interest in having a year-round resource center, according to Gwen Webber-McLeod, WISE advisory board chairwoman.

By its 10th year, according to Webber-McLeod, WISE had served 8,086 women with a total of 10,000 hours of training service, and she estimated that these women’s businesses have put $58 million into the economy.

“Our organization is very woman-centric. We create a safe, respectful environment for women to explore their entrepreneurial aspirations,” Webber-McLeod said. The WISE Women’s Business Center, located in the Tech Garden at the AXA Towers in downtown Syracuse, provides 70

trainings in which women can learn how to develop a business plan and become fiscally literate. The organization, she said, provides one-to-one coaching for women who really want to go from an idea to the development of a business plan and to the actual launch of a business or company.

There are no fees to the clients, according to Webber-MacLeod. The program is federally funded, along with additional support from the Small Business Administration, and run through Syracuse University ‘s Whitman School, she explained.

A Huge Leap Of Faith For Joan Sardino Sardino began Serving Seniors Inc. in 2013 while still working as a manager for a freight boarding company. But a few years later, she realized that if she wanted to make her new business a success, she was going to have to leave her full-time job — and the steady paycheck that came with it.

It was a huge leap of faith to make that transition, she said, but she realized she was not completely satisfied in her current job and wanted to give back to people.

“There’s no amount of money they can pay me for the feeling that I get from knowing that I’m really making an impact on somebody’s life.

They’re able to stay home, they’re able to get a friend, to get that support.”

OSWEGO COUNTY BUSINESS

However, before departing her full-time job, Sardino had explored the possibility of buying a franchise.

“I figured what’s the sense of spending $80,000 for a franchise, when I could possibly figure it out myself. So that’s the avenue that I took,” she explained.

Yet, figuring it all out proved to be somewhat daunting.

“That’s where WISE comes into play because they’ve been a great support system when I’ve had things I was questioning and to help me get some confidence in myself to do what I needed to do,” she noted.

Sardino was referred to WISE while meeting with representatives from the Small Business Development Center in Oswego County, and when she visited the WISE Business Center in downtown Syracuse, she was connected with an adviser.

“They’ve given me some guidance in regards to my marketing plan, my business plan, what separates you from your competition,” she said.

As she continues to grow her business, Sardino said she can always revisit the WISE advisers.

“Being a small business owner, being a woman, sometimes it’s nice to have someone just to sound things off of, and that’s certainly one thing that WISE does give you,” she explained.

In addition to WISE and the Small Business Development Center in Oswego, Sardino has also worked with OCTOBER / NOVEMBER 2018

the Small Business Administration in Syracuse. “As far as a business owner, there’s so many free resources out there that you can take advantage of,” she said.

Jody Hatch Uses WISE As Her Business Ventures Transition When Jody Hatch began Salmon River Alpacas, she had just learned about alpacas.

She and her husband, Chris, were both teaching, but Jody was looking into developing her own business.

“My intention was always to work for myself,” she said. “It was just something I wanted to do and I wanted to be able to be flexible and stay home with my children when I had them.”

Then during a Christmas vacation around 2002, her husband was watching TV, while she was in another room. He saw a commercial about alpacas, and called out to Jody, What about alpacas? “’What’s an alpaca?” she replied.

Well, she would soon find out.

She checked out all she could on the internet — and was fascinated with the idea. She also discovered that there were some alpaca farms within an hour of her Pulaski home. Not one to waste time, she called and asked if she could visit them.

She thought it would be a good fit for her, she said. She likes to be outside, they had just purchased a house, had 25 acres and a little barn.

“The next day we went to an alpaca farm. I just knew. I always say you have to go with your gut. The only other time I had that feeling was when I met my husband,” she said, laughing.

So, in just a few days’ time, the Hatches decided to begin their alpaca adventure. It was all a process that was several years in the making.

While she remained as a music teacher at Mexico Academy and Central School, she established and grew the farm and began boarding alpacas.

She spent her free time continuing to learn herd husbandry, marketing and business development.

“I did a lot of learning,” she said, “I love to learn, so that was fun.”

During all that learning, Hatch found out about WISE, which provided Hatch with a listening ear, support and direction, she said.

“I’m always looking for new connections and other people who think outside the box and other people you OCTOBER / NOVEMBER 2018

can connect with and brainstorm with,” she said. “I was able to do a lot of brainstorming. Sometimes that was enough for me to get my brain going.”

Eventually the Hatches started breeding alpacas. She worked parttime as a teacher, but soon the farm and the family were approaching a major transition, she noted. With a young son, Lincoln, and newborn, Collin, a decision had to be made.

Either go back to teaching full-time or walk away and run the farm. She had been on child-rearing leave from 2007 to 2009, and officially resigned in 2010. They made the decision — and did a gulp — as Hatch put it – and went into the alpaca business full time. Her farm had about 40 alpacas.

She did breeding and sales as well as selling alpaca products, things made out of alpaca fiber. She became successful — and well-known — in the industry for being able to move and sell livestock. As her reputation grew, her business morphed. She no longer has any alpacas at her farm, and had become what one might call a livestock broker in the alpaca industry.

“Farmers would call me to help them disperse or retire their herds. In those jobs, I would take on their entire herds. I would manage all the sales, and the contracts,” she said.

About 18 months ago, she was tapped by a large alpaca farm named Little Creek, based in New York state, to join their team. At first, Hatch turned down the offer, wishing to stay independent. But after further negotiations, she joined Little Creek, but she wanted to continue working with the smaller farms.

“I’ve been a small breeder for 15

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3373 Main St., Mexico, NY 13114 OSWEGO COUNTY BUSINESS

years. I understand their struggles.

Sometimes they just need someone to brainstorm and help them their thought process,” she said.

Little Creek owner, Lynn Edens, encouraged Hatch to continue consulting the small farms, as part of the customer service and education piece that both Edens and Hatch advocate.

So she stayed onboard. Hatch’s position has transitioned, and she now is primary educator and a client resource provider for the team. She has evolved from being an entrepreneur into an intrapreneur, which Wikipedia defines as someone who “focuses on innovation and creativity and transforms an idea into a profitable venture while operating within the organizational environment.”

The role that Hatch has on the team is adjusting and changing as they move forward with a large number of alpacas, as well as international clients, she said.

But WISE is still there to assist, according to Webber-McLeod.

“The WISE Business Center can certainly be supportive of a client like that because, for all intents and purposes, they have to use the exact same skills sets,” she said.

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CNY Cities Make Cut for New Federal Tax Investment Program Opportunity Zones initiative to offer preferential tax treatment to those who place profits from investments into economically distressed communities

By Payne Horning

A

new program could drive dollars to several low-wealth areas in Central New York. The federal government is currently working to implement the Opportunity Zones initiative, which will offer preferential tax treatment to those who place their profits from investments into economically distressed communities. It was included in the Tax Cuts and Jobs Act that Congress passed last year.

New York qualified to designate 514 census tracts throughout the state to participate in the program, including pockets of Syracuse, Oswego, Fulton, Pulaski and Sandy Creek. To be eligible, the census tract had to have an individual poverty rate of at least 20 percent and a median family income no greater 72

than 80 percent of the area’s median. The goal is to spur economic development and job creation in regions like these that need it the most.

Oswego County Assemblyman Will Barclay, R-Pulaski, says he’s optimistic about the program.

“I wouldn’t say this is going to be an end-all be-all, but it’s certainly I think a step in the right direction and I’m fully supportive of the program and pleased that we were able to get some tracts in Oswego County,” Barclay said.

Under the program, people can defer paying taxes on their capital gains if they reinvest that money into an Opportunity Zone fund. If they keep those dollars there for at least 10 years, gains from the Opportunity Zone investments OSWEGO COUNTY BUSINESS

will not be taxed.

Barclay says one of the most appealing aspects of the program is that the taxpayer taking advantage of the program doesn’t have to reside in the Opportunity Zone tract where their money is being invested. He says that could address one of the primary challenges Central New York and particularly Oswego County have grappled with in recent years – bringing investment into the region.

“So you figure anyone with capital gains — maybe out of New York City or elsewhere in the country — might be willing to make some sort of investment in the communities,” Barclay said. “That will guide money into the district.”

The capital gains will be pooled OCTOBER / NOVEMBER 2018

in so-called Opportunity Zone funds and distributed to approved projects.

The IRS is still working out the details of what will qualify for the financial assistance, but Barclay says it will likely be for businesses like manufacturing or startups.

The enterprise zone idea was first introduced in Britain in the 1980s under Prime Minister Margaret Thatcher’s administration, according to Timothy Weaver, a political science professor at the State University at Albany. Weaver, who specializes in urban policy and politics, is a skeptic of the idea.

“It’s quite striking — the claim here is that the best thing to do for poor people in poor areas is to cut capital gains taxes for the very wealthy,” Weaver said.

“So in many ways it’s just an application of this idea of trickledown economics to particular places.”

Several states and both Republican and Democratic presidential administrations in the U.S. have adopted some version of the enterprise zone idea since it was first introduced decades ago. Weaver says studies have found that these policies often end up subsidizing projects that were already going to take place, or drawing investment away from cities in favor of others — resulting in no net additional benefits.

And there’s evidence to show that the benefits, like job creation, often fall short of projections while costing much more in foregone tax revenue.

“If the idea is to try and help people who are currently in poor areas, rural or urban, there’s very little evidence that it’s those people who benefit from these types of policies,” Weaver said.

“Instead it’s other people – business primarily that don’t employ people in those areas or real estate investors who sell or rent luxury apartments. It’s what I call a zombie idea, the kind of idea that should be dead but staggers on nevertheless.”

Congress passed the tax overhaul in December without a single Democratic member’s vote. But the Opportunity Zones idea garnered bipartisan support.

Rep. Elise Stefanik, R-Willsboro, who represents the North Country, was one of few Republicans not to vote for the tax overhaul. But she says the Opportunity Zones program is an asset that offers the chance to make sure the benefits of the tax overhaul are shared by all families.

The IRS and Treasury Department plan to release more details and guidance on the Opportunity Zones program by the end of the year.

OCTOBER / NOVEMBER 2018

Operation Oswego County Has New Finance Director Kevin LaMontagne was formerly president of OOC board

By Payne Horning

I

t may be the start of a new job for Kevin LaMontagne, but it’s in familiar territory.

The former board president at Operation Oswego County, which serves to bolster the county’s economy, has been hired as its next business finance director.

LaMontagne has a long background with OOC. Prior to serving on the organization’s board for six years, he worked extensively with OOC as the chief financial officer at The Fulton Companies, a multi-national group of companies headquartered in Pulaski that manufactures heat transfer equipment. The two frequently collaborated on economic development initiatives for the county and on an expansion at The Fulton Companies in 2010.

“I’ve been both a customer and a board member at OOC, so it’s been very useful coming into this job having that background,” LaMontagne said. “With my knowledge of the OOC programs, I think I will be able to provide valuable service to the community.”

As business finance director, LaMontagne assists loan applicants with financial

OSWEGO COUNTY BUSINESS

underwriting, works as a liaison to the banking community, helps package Small Business Administration loans, and will monitor loans with OOC, the

73

County of Oswego Industrial Development Agency, and the U.S. Small Business Administration.

“We are very pleased to welcome Kevin to our economic development team,” said OOC executive director L. Michael Treadwell.

“His background in business finance, his small-medium and startup business experience-and his knowledge of OOC’s operations as a past president of our board of directors, will make him an asset to our staff.”

‘In the trenches’ Unlike his predecessors in this position — David Dano, who retired at the end of September — he doesn’t have a background in banking. But LaMontagne, who holds a bachelor’s degree in economics from SUNY Potsdam and a Master of Business Administration degree in finance and marketing from the University of Iowa, has also worked as a CFO at O. Mustad & Son, a Norwegian manufacturer. He has helped several small startup businesses with financing, and was one of the inaugural members of the Central New York Regional Eco-

There is a

nomic Development Council.

Despite his background with OOC, LaMontagne says the last few months have been an eye-opener.

“Now that I’m in the trenches, I see the day-to-day much more than when I was a board member, which gives me an even deeper appreciation for what the staff here does,” he said. “What strikes me are the many different types of contacts, clients and businesses that Operation Oswego County supports. I think I under-realized what that was.

There’s a lot of activity that goes on in the planning and a lot of work that happens on projects that maybe never come to the board, but the work that is put in to try to help those projects along is also important.”

A relatively small staff at OOC handles much of that work, LaMontagne says.

This helps keep the budget in line, but also provides a challenge given the size of Oswego County and the many components of its economy. Their work is benefitting from a healthy economy, though, but the challenge LaMontagne says is to ensure that growth is diversified.

LaMontagne notes the loss of major employers in the past, like Nestle, and the risk of loss to others, like Exelon’s James A. FitzPatrick nuclear power facility in Lycoming two years ago, has threatened economies in many local communities. As he takes over as business finance director, LaMontagne hopes to support a range of businesses, including more manufacturers.

As he embarks on this next chapter, LaMontagne is looking forward to giving back. Having moved from a private company that benefited from the presence of OOC to now working to ensure others do well has already been a rewarding experience.

“We’ve had cases ever since I’ve been here where businesses buy the building they’re in or look to expand, take their business out of the home — these kinds of things are really fantastic and it’s what business development is all about,” LaMontagne said.

“Along the way, they’re looking to hire employees, increase their economic impact to the community, and increase the tax base in many different ways. I get very attached to the projects and really want to see them succeed,” he added.

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OSWEGO COUNTY BUSINESS

OCTOBER / NOVEMBER 2018

Lakeside Commons next to SUNY Oswego. Photo by Maria Pericozzi

Lakeside Commons: Occupancy ‘Better than Expected’ In first year of operations, student housing next to SUNY Oswego fills more than two-thirds of its units

By Maria Pericozzi

O

ccupancy rates at Lakeside Commons, the massive $20 million student housing project that was built next to SUNY Oswego, are better than expected, according to officials.

With 320 beds in 84 town houses, 225 beds have been rented for this academic year — that means more than two thirds of the total number of units. This is the first the facility is operating.

The 144,000-square-foot complex has many floor plans to fulfill students’ needs, including six bedrooms-six baths, four bedrooms-four baths and two bedrooms-two baths.

Each house is fully furnished, and the rent varies based on the floor plan.

The project was built by Newman Development Group of Vestal and Morgan Communities of Rochester.

Tina Moshier, general manager of Lakeside Commons, said the last few months and the opening have gone great and business has been better OCTOBER / NOVEMBER 2018

than expected.

“All of our students have left very positive reviews on Facebook,” Moshier said. “People are getting to know each other.”

Moshier said all of the amenities have been utilized, especially the shuttle bus, which runs from campus to Lakeside Commons daily.

She said students have already been submitting applications for the fall 2019 semester. “We’re heading into the renewal process, so any students looking to renew for next year, we will be offering them a discount,” Moshier said. “We’re heading into leasing season for next year already and we’re excited about that.”

They are still working on getting the pathway from the back of the complex to the SUNY Oswego campus, but as of now, there are no plans to expand Lakeside Commons.

“I hope to see that we’ve been 100 percent leased,” Moshier said.

Resident Megan Ross expected OSWEGO COUNTY BUSINESS

luxury living when she decided to sign a lease at Lakeside Commons, and she said it is nothing shy of that.

“Lakeside Commons is really a vibrant and professional atmosphere with friendly staff and students,” Ross said.

Ross enjoys the central air, garbage pick-up, fast WiFi and a gym on site. Resident Jamie Aranoff enjoys having her own bathroom and dishwasher, along with fully furnished apartments.

“I chose Lakeside Commons because of how easy it was,” Ross said.

“I pay my rent online and I moved right in with furniture already in my home. Lakeside Commons is convenient and beautiful.”

The rent at Lakeside Commons ranges from $810 to 885 per room per month. Annual cost is about $9,720 to 10,620. In contrast, students pay about $10,990 a year to stay in a similar apartment on campus, in a facility known as The Villages Townhouses.

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About 1,500 freshmen — the class of 2022 — enrolled at Oswego. More than 530 of these students self-identify from a historically underrepresented group, racially and culturally. Photo provided.

Record: SUNY Oswego Enrolls ‘Most Diverse Class of New Students Students from outside CNY region outnumber those from the region about 4.5 to 1 among first-year students

A

s the school year opens, SUNY Oswego is on track to enroll perhaps its largest, most diverse class ever of new first-year students.

About 1,500 freshmen — the class of 2022 — enrolled at Oswego, with more than 96 percent living on campus for the fall semester. More than 530 of these students self-identify from a historically underrepresented group, racially and culturally.

“We’re on pace for this to be the most diverse class of new students that we’ve enrolled; nearly 36 percent of the first-year class are from what we consider to be a diverse background,” said Daniel Griffin, director of admissions at SUNY Oswego. “That is partly an organic change given New York state’s rising residents, as well as an intentional effort on our part to attract more diverse,

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talented students to Oswego.”

In addition to a full-time recruiter in New York City, the college has added a full-timer on Long Island and has parttime recruiters in the Lower Hudson Valley and in New Jersey, Griffin said.

Students from outside the seven-county Central New York region outnumber those from the region about 4.5 to 1 among first-year students.

“This [record diversity] doesn’t happen on its own,” he said. “You have to be attractive to students of all backgrounds. I think Oswego has established itself as a very open and welcoming place, a place that values every student from every perspective, from every walk of life. It’s a very supportive place.”

The college prides itself as a campus that is constantly upgrading its OSWEGO COUNTY BUSINESS

physical plant, amenities and activities for student life, adding academic programs and more, he said.

“We are always moving forward here and never sitting back on our laurels and feeling like our work is done,” Griffin said. “I think that’s part of what’s kept us ahead of the pack a little bit.”

Miguel Cruz, a first-year student from Jamaica, Queens, said a relatively new program of Oswego’s drew him here. He has loved computers since he was 6, and was on his high school robotics team for two years.

“I decided to go here because I like the electrical and computer engineering program,” Cruz said. “I’m going to really like it when it comes to putting together FPGAs (integrated circuits called field-programmable gate arrays).”

OCTOBER / NOVEMBER 2018

SPECIAL REPORT

By Aaron Gifford

Retired, and In Debt Study: A retirement income crisis is looming for people near retirement and already retired. Most carry tens of thousands in debt

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ost Americans who are retired or approaching retirement age won’t have nearly enough money to sustain the standard of living they enjoyed while working, a recent national study reports.

In fact, that’s putting it mildly.

The study by the Employee Benefits Research Institute, released in March, calls the situation a retirement income crisis, noting that 77 percent of households headed by persons 55 and over carried some type of debt. In 2016 (the most recent data that was available), among those with debt, families with heads ages 55–64 had a median debt of $68,300, compared with $20,900 for families with heads ages 75 or older.

While there was an overall decline in the average debt level from 2010 to 2016, the study indicates, the average debt level of various categories of elderly and near elderly families had both increases and decreases. For example, the average debt of families OCTOBER / NOVEMBER 2018

with heads ages 75 or older increased from $30,288 in 2010 to $36,757 in 2016, compared with a decrease from $78,319 to $65,686 for families headed by persons between 65 and 74.

Housing debt for the 55 and over American population has nearly doubled in the past quarter century, from 24 percent in 1992 to 40 percent in 2016, though the percentage change fluctuated during that time period as opposed to a continual increase. As for credit card debt, the percentage of such households was in the low 30 percent range through 2004, fluctuating in the next 12 years and tallying 38 percent in 2016.

The report did note that increasing debt is as much of a problem, if not a bigger problem, with younger families.

Households headed by individuals younger than age 55 with debt ranged from 81.2 percent in 2013, to 84.4 percent in 2016.

Local experts aren’t surprised with the study’s findings. They were well OSWEGO COUNTY BUSINESS

Housing debt for the 55-and-over American population has nearly doubled in the past quarter century, from 24 percent in 1992 to 40 percent in 2016.

aware of the looming retirement income crisis years ago.

Eric Kingson, a professor of social work and public administration at Syracuse University and a founding member of the Washington, D.C.-based Social Security Works agency, attributes this situation to a few key factors: Wages in the past 40 years have decreased in comparison to inflation and skyrocketing health care costs. Labor unions have declined, and most private sector companies have stopped providing pensions. Federal entitlements like Social Security and Medicare fall way short in helping retirees to make ends meet and avoid taking on mountains of debt. And people are simply living longer.

“I’d say this is disturbing, even alarming,” Kingson said in a recent interview. “We have not been living in a time where middle class incomes are growing.”

Now, more so than ever before, America has a “sandwich” generation of citizens who are still financially supporting their grown children, via paying for college and other major expenses, while also physically and financially caring for their own parents.

The middle class sustains the most visible damage in this trend, Kingson said, but he cautioned that folks who are considered upper middle class and even wealthy to a degree feel the pinch as well, mainly due to out of control costs for long-term care.

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“I don’t see where increased retirement savings come from,” he said.

“It’s not a matter of just telling people to buckle down and save more. But you can’t forget the low-income households either. People who have always worked long and hard for low wages must continue that into old age. It’s just not right.”

He fears that continued tax cuts, which he calls a disaster, will only widen the retirement income gap.

He also believes that Social Security and Medicare remain vulnerable and easy targets under the nation’s current leadership. Kingson noted that about 155,000 people in the 24th Congressional District (Central New York) receive Social Security. A small tax hike of about 50 cents per week from every wage earner for the next 20 years could shore up the program and allow life-long taxpayers to live out their remaining years a bit more comfortably.

“This could remove a lot of pain,” he said. “There are bumps, but the shortfalls we’ve projected can be addressed.”

In lieu of strengthening the Social Security and Medicare programs, Kingson offers some advice to those approaching retirement: If you are healthy enough and can find work that is tolerable, postpone retirement past 65.

Likewise, avoid collecting Social Security in order to maximize the benefits in a time when you may need them more.

Bill Spreter, a retired teacher from the Hannibal Central School District in Oswego County, is president of the local chapter of the New York State Alliance of Retired Americans. While he is thankful for having a pension that helps support him financially, he has friends who are scraping money together to cover medical and dental emergencies even though they worked for decades, always paid their bills on time and attempted to save money after their children were out of the house. One of his friends just learned that her diabetes medication will cost $6,700, he said.

In the 1980s, he explained, 60 percent of employers had pension plans, and workers had the ability to calculate their retirement savings and make a plan for living debt-free. It is “unconscionable,” Spreter says, that companies abandoned pensions long ago and are getting huge tax breaks. Meanwhile, 401K plans have been very unpredictable and simply haven’t done enough to prepare wage-earners for retirement.

“It just isn’t working,” he said.

Like Kingson, Spreter is a big proponent of increasing wages and strengthening unions. But he cautions 78

Member of the local chapter of the NYS Alliance of Retired Americans during a town hall with Syracuse Mayor Ben Walsh. that returning organized labor to what it once was is a daunting tasks when existing unions continue to lose power and influence.

“The present administration in Washington is counterproductive in many ways to the economic stability of future retirees, Generation X and the millennials,” Spreter said. “Look for more corporate-inspired lawsuits to diminish the power of unions that will economically jeopardize young people approaching retirement.”

Kingson and Spreter both acknowledged that societal values have changed over time. Those who were alive during the Great Depression and World War II learned real life lessons about the benefits of thriftiness, and may have been more disciplined about saving money.

But American culture and economics have changed so much since then. A college education, for example, is no longer viewed as a rite of passage for only the wealthy.

If the retirement income crisis is not addressed, Spreter says, millions more Americans will fall into the low-income brackets, and the population of those who are stuck in the generational poverty cycle will continued to grow.

“Sometimes I feel like my generation may be the last generation to have it fairly decently,” said Spreter, 69. “The crisis is in full swing.”

OSWEGO COUNTY BUSINESS

Bill Spreter, president of the CNY chapter of NYS Alliance of Retired Americans.

OCTOBER / NOVEMBER 2018

SPECIAL REPORT

By Lou Sorendo

Retirement Bliss or Nightmare?

Survey: New York state ranked the worst place to experience ‘golden years’

Y

o u may love New York, but enough to retire in?

A new Bankrate survey named New York state the worst state in the country to retire.

Why? For starters, the Empire State is ranked last for its relatively high cost of living. In addition, the state is next to last in the nation for its comparatively high taxes.

The state is ranked a dismal 41st in health care quality, while the weather in New York saddles it with a ranking of 39th.

In terms of residents’ sense of well-being, New York is ranked in the middle of the pack at 23.

On the bright side, the state is ranked 13th in both crime and culture.

Bankrate, LLC is a consumer financial services company based in New York City.

To construct rankings, Bankrate looked at seven relevant features in the life of a retiree and used govern-

OCTOBER / NOVEMBER 2018

ment and expert sources to compare states against one another.

It then weighted those rankings based on the importance given to them by respondents to a 2017 Bankrate survey, which found that 47 percent of Americans would consider moving when they retire.

The study examined seven categories (weightings in parentheses): cost of living (20 percent), taxes (20), health care quality (15), weather (15), crime (10), cultural vitality (10) and well being (10).

Joining New York as the worst states for retirement are Arkansas, Louisiana, Maryland and New Mexico.

South Dakota is ranked the best, followed by Utah, Idaho, New Hampshire and Florida.

Randy Zeigler, a certified financial planner for Ameriprise Financial Services in Oswego, questions the relevancy of the survey itself.

“I don’t think they do New York state any good,” he said. “I think they probably discourage people that might be inOSWEGO COUNTY BUSINESS

terested in moving to New York from doing so when they see stuff like that.”

He noted some people might not look into the nuances of such a study and instead, take it at face value.

He said the survey is flawed in that New York is not a homogenous state, with significant disparities between its Upstate and Downstate regions.

The cost of living is dramatically higher downstate, primarily because of high property taxes and housing costs.

“It depends on what you are looking at. New York is quite varied in a lot of different ways,” said Zeigler, noting differences range from prosperity to topography.

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On the other hand, Zeigler said over the years, he has met several people that moved to Upstate New York for a variety of reasons, oftentimes to be in proximity to family members.

“It’s also because they did look at quality of life, lifestyle and cost of living, and they found that Upstate New York actually is very reasonable,” he said.

Family first Zeigler said a significant number of his clients discuss what regions of the country may be more favorable than others in which to retire.

“I think the most common variable for most of my clients relative to geographic location is most commonly family location,” he said. “I have clients who tend to follow their children.”

With employment opportunities relatively less abundant in the region, younger people are out-migrating to other regions, pulling their parents in that direction as well, Zeigler added.

He said 30 to 40 percent of clients he has worked with have opted to move out of state to retire.

“When I started my practice 32

years ago, I was only licensed in New York state. Today, I’m licensed in 16 states,” he said.

The reason for that is because he has followed his clients who formerly lived in New York. Now, they are primarily scattered along the East Coast.

“I would say the highest number of people look to the south because of winter weather,” he said.

However, he said the preponderance of those retirees who have moved to closer bordering states — such Randy as Pennsylvania and Connecticut — did so because of lower taxes and job availability at that time.

Zeigler said it has also been documented that people seek out more affordable locations within the state, primarily looking at taxes.

“I’ve had several clients who have

More Bad News for NYS

I

n addition to the new Bankrate survey, which ranks New York state the last in the nation as a destination for retirement, earlier this year another survey — by TopRetirements.com — ranked the state among the worst in which to retire.

The “Worst States For Retirement” study from TopRetirements. com shows taxes and cost of living were the factors considered when developing the list.

According to TopRetirements. com, New York residents pay an average of $3,755 annually in property taxes. Only New Jersey and Connecticut, ranked first and second respectively, pay more on average. New York’s high cost of living, the third most expensive in the country, also sunk its overall rating. State income taxes were also considered, with New York dinged for its large marginal tax rate of 8.82 percent.

In an interview for the magazine 55 PLUS, Robert O’Connor, the legis-

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lative director for Onondaga County’s local AARP chapter, said the TopRetirement.com study, like many others of its kind, do not accurately reflect what it’s like to retire in Upstate New York. The state’s overall ranking is largely skewed by downstate numbers. And the subjective factors excluded from the study can make all the difference for those who live here.

“I find that some people, while they move for a while down south or out west, they come back here when they develop O’Connor major health problems and need caregiving because the caregiving opportunities are more extensive now,” O’Connor said.

OSWEGO COUNTY BUSINESS

done research about county locations that are less expensive, and then moved because of that,” he said.

Zeigler also noted he has a number of dual location clients who can afford to own more than one property.

“They establish residency in a state that has lower cost of living or lower property taxes, but keep a summer residency in New York state,” said Zeigler, noting that Florida is the most common destination because it does not have a state income tax.

Of his retired clients, probably about 25 percent have opted to relocate to Florida, primarily because of weather advantages.

“I like the climate in Upstate New York, and I have several clients that do.

I have a number of clients who don’t buy a second residence but will rent in Florida or Carolina,” said Zeigler, noting that sometimes those people transition to buying, but in many instances they don’t.

These “snow birds” leave in the wintertime for a month or two and don’t really want to be gone longer than that, Zeigler said.

“They like the climate most of the year here, but the coldest part of the winter they are not so crazy about,” he said.

He said many summertime opportunities in Upstate New York also contribute to the quality of life for many people.

Most of his retired clients choose Florida, while others have relocated to Arizona as well as North and South Carolina. The Sunshine State is ranked fifth among the best places to retire.

Retirees’ priorities depend on their age, Zeigler noted.

He said folks in their 60s and 70s are typically looking at weather, quality of life, cost of living, and proximity to travel for family connections.

Meanwhile, retirees in their late 70s through 90s are usually looking for availability and quality of health care, as well as convenience, such as being close to an airport for travel purposes being they don’t drive as often. They also look for proximity to family, particularly because they might need their support at that stage in their lives.

Zeigler has had a number of clients in their 70s and 80s who had sold their properties in Florida or the Carolinas because of health reasons and moved back to Upstate New York where their families live.

OCTOBER / NOVEMBER 2018

SPECIAL REPORT

By Lou Sorendo

Drivers Wanted

Massive shortage of truck drivers about to get worse

T

he United States — including the Central New York region — has a massive shortage of truck drivers, according to the American Trucking Association.

The driver shortage is leading to delayed deliveries and higher prices for goods that Americans buy. The ATA predicts that it’s likely to get worse in the coming years.

Regardless, National Tractor Trailer School on Buckley Road in Liverpool is pulling out all the stops to recruit drivers to fill the void.

For William Mocarski, co-founder and president of NTTS, the actual trucker shortage began about 20 to 25 years ago following deregulation of the industry.

“All of these trucking companies really felt they could deliver freight quicker than anyone else,” he said. “A lot of them were developed in the late 1970s and ‘80s, and all of a sudden by the early ‘90s, they really needed more drivers.”

Some of the largest carriers in the country, including J.B. Hunt, Swift Transportation and Knight Transportation, needed more drivers.

“That shortage has always been there. As we move forward to today, the shortage is still there because baby boomers are retiring, but that’s only a small portion of it,” he said.

Mocarski said companies like Amazon increasingly need to move more products, and the only way to do that is through trucks. Amazon’s largest competitor, Walmart, is also facing the same circumstance when it comes to drivers.

About 50,000 drivers are needed to meet the demand from companies such as Amazon and Walmart that are shipping more goods across the country, according to the ATA. “It’s a great industry and career, but you still have that old negative stereotype image of a truck driver,” Mocarski said.

According to www.smart-trucking.

OCTOBER / NOVEMBER 2018

com, some of those stereotypes include viewing drivers as rugged free-wheelers who are known to be “bad guys.”

“Today, you can get in that truck with business clothes on,” Mocarski said. “The truck probably has better seats and navigation equipment than most cars. It is a very comfortable truck, and nothing like Harry [co-founder Harry Kowalchyk Jr.] and I started with in 1971, that is for sure.”

Mocarski said it is a “great industry with great benefits, whether one wants to drive locally and be home every night, regionally and be gone several nights, or several weeks.

“It’s their choice. Companies have a large menu of types of driving to fit anyone’s needs,” he said.

Those who inquire at the Buckley Road facility can speak with truck company representatives to get a feel for what income and benefits are.

“It’s not just about the driving, but about that whole lifestyle change,” he said.

The Professional Truck Drivers Institute certifies NTTS courses.

The PTDI is considered the gold standard in training.

Mocarski said com-

OSWEGO COUNTY BUSINESS

panies are “bending over backwards” for drivers “almost too much.”

“We have made it a little too easy because all of these companies come in and hire right out of class,” he said. “You don’t have to knock on doors.

“Years ago, that’s what we all did.

We got our commercial driver’s license and knocked on doors to ask if anyone was hiring. Today, it’s all online.”

Also, companies offer what is termed a “pre-hire” wherein they will hire a student before he or she even comes to school.

That way, a graduate knows upon getting his or her CDL what company they are going to be working for.

Mocarski said the experience at NTTS enables drivers to navigate sophisticated equipment and prepare for a permanent career.

NTTS can also provide a Class B CDL that enables holders to drive straight and box trucks, large buses and dump trucks.

NTTS trains about 1,000 drivers annually at its three locations — Liverpool, Buffalo and Fort Drum. It also provides housing for those who prefer to stay close to training headquarters.

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Hal Williams is the transportation manager at Dot Foods in Liverpool.

“There are so many opportunities — at Dot Foods and other companies — where you can be home every day or in regional type positions,” he says.

Driver Robert Lingyak, 59, has been with Gypsum Express in Baldwinsville for 17 years. “I have never been unemployed a day in my life,” Lingyak says about the profession he chose.

William Mocarski, co-founder and president of NTTS in Liverpool. “It’s a great industry and career, but you still have that old negative stereotype image of a truck driver,” he says.

Recruitment effort

He said regulations are much stiffer and there are more rules to follow.”

“What’s different in terms of reputation is you are not on the road for weeks and months at a time as a driver living at truck stops.”

“There are so many opportunities — at Dot Foods and other companies — where you can be home every day or in regional-type positions,” Williams said. “You are driving nice, safe equipment and trucks are automatic, meaning you don’t have to shift them.”

Trucks with automatic transmissions are deemed safer and get better gas mileage.

He said the whole stigma of the “dumb truck driver who can’t get anything more out of life” has diminished.

“There is just so much to learn and it’s such a regulated industry. You have to be on top of your game,” he said.

Drivers are restricted in terms of consecutive hours they can spend driving.

“There’s always been regulations in place,” said Williams, noting some changes have involved capping maximum driving hours at 11 while mandating a 10-hour instead of eight-hour break.

Thirty-minute breaks after a certain amount of work time are also mandated.

Also, drivers are required to keep electronic logging devices versus paper versions, which in the past could be

“fudged” to keep drivers on the road longer, Williams said.

He noted many employers in the past wanted to do whatever they could to make money, putting drivers in the position of being obligated to work even harder.

Williams said with the mandated 10-hour rest time, it helps drivers do their job safer.

Hal Williams is the transportation manager at Dot Foods in Liverpool, a company that has existed since 1960.

Williams does presentations and recruits new drivers, as do many other companies that visit NTTS. He got his Class A CDL last year through a driver training at Dot Foods, but has been managing truckers for nearly 23 years.

He started in warehousing at the Walmart Distribution Center in Marcy.

A clerk’s position in the transportation department opened, and he jumped on it and worked there for 11 years.

An opportunity then arose at Dot Foods to be director of transportation, and Williams has been there for the past 12 years.

The recruiter noted he enjoys bringing on new drivers and watching them succeed.

“You see their new cars and homes that they purchase, and their ability to take care of their family. A lot of these people came from dead-end jobs or were getting laid off every couple months, so it’s good to see the success stories,” he said.

Williams said trucking today is a very professional job.

“You can’t just jump in a 80,000-pound rig and drive like a mad man. You’ve got to be safety conscious.”

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OSWEGO COUNTY BUSINESS

Addressing the shortage Williams said the industry would like to see younger drivers come into trucking, and noted the people applying now are in their 30s and 40s and are looking for second and third careers.

“They are deciding, ‘Hey, there are no layoffs out there in the trucking industry and it pays well. I’m going to jump on it,’” he said.

Meanwhile, the DRIVE-Safe Act is before Congress and if approved, will allow 18- to 20-year-olds to attain their Class A CDL. Currently, one must be 21 in order to do interstate driving.

According to the Bureau of Labor Statistics, the average age of a commercial truck driver in the U.S. is 55 years old.

“That’s probably going to be one of the biggest changes to gain more drivers in the industry,” Williams said.

Women make up 47 percent of the nation’s workforce but only account for OCTOBER / NOVEMBER 2018

6 percent of commercial truck drivers.

In terms of recruiting more women, Williams said “it’s all about change in that stigma that views drivers being on the road for days and weeks on end with no family life. That’s untrue. There are all sorts of driving types that they might not know of,” said Williams, noting Dot Foods has a position called “4 on 4 off” where drivers work four days and then get four days off.

“You can basically work half the year and can make $50,000 to $60,000 starting on that position,” he said. “For men and women, it’s a good opportunity to see lots of home time and make a decent living as well.”

Williams said Dot Foods has a regional driving position open that guarantees $65,000 fresh out of school.

“It’s more and more competitive with trucking companies,” Williams said. “We are all fighting for a smaller

pool of drivers. There’s more truck driving jobs than drivers.”

Another key, he said, is getting people to understand that tractor-trailers nowadays are “beautiful pieces of equipment.”

“Our trucks are all automatics, and have power inverters, double bunks and blue tooth systems. It’s like sleeping in an RV,” Williams said.

Williams said in a few years, he is going to retire and opt to drive part-time at his convenience.

“When I get behind the wheel and out on the road, there is a satisfaction of providing a service by delivering a product that someone needs, whether it be food products, chemicals or cleaning supplies. There is a satisfaction every single day. Everything we use in the world today is brought by truck,” he said.

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ast November, William Mocarski, co-founder and president of NTTS, lost his longtime business partner when Harry Kowalchyk Jr. died.

The late Kowalchyk and Mocarski founded NTTS on May 1, 1971.

Under their leadership, NTTS has trained over 30,000 men and women as entry-level heavy truck and tractor-trailer drivers.

“I miss him. He was closer than family,” Mocarski said.

Mocarski was just back from the Vietnam War as a U.S. Marine Corps veteran and living with his parents in Connecticut when he met Kowalchyk.

“I ended up taking a job where Harry was a sales manager. A year later, we were in business. It’s still a blur. I was a farm boy and working part-time for some of the truck companies in the Hartford area,” said Mocarski, who is originally from Enfield, Conn.

“I loved driving and trucking and took an office job at this company where I met Harry. We started to think about training drivers and Harry saw the need well before I did,” Mocarski said. “He had earlier worked for a very small truck driving school for a few years, and somehow a year later, we were in

OCTOBER / NOVEMBER 2018

business and still are.”

In 1984, the business took a significant step when it became nationally accredited.

In the spring of 1985, NTTS became eligible for federal Title IV funds, which is similar to the financial aid distributed to colleges and universities.

Depending on eligibility, students at NTTS can plug into federal student loans such as PELL grants and the Post 9/11 GI bill.

NTTS has been Veterans Administration approved since 1972.

In 1989, NTTS reached another milestone when it opened its Buffalo location, largely due to the influx of people from that region coming to Liverpool.

The partners acquired a 34-door, 11-acre facility that the business still uses for training today.

About seven years ago, NTTS opened its facility at Fort Drum.

“We offer quality education at NTTS. We are a full career school, and a lot of people think, ‘Oh gee, people just get their CDL (commercial driver’s license) there.’ But it’s not just to get your CDL,” Mocarski said.

After completing the NTTS, graduates can work for any trucking company in the entire country. “You will feed your family for the rest of your life,” Mocarski said.

OSWEGO COUNTY BUSINESS

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Prepping next wave of drivers Robert Lingyak, 59, has been with Gypsum Express in Baldwinsville for 17 years.

Gypsum Express features 13 terminals and more than 600 tractor-trailers.

The Camillus resident is a 1983 graduate of NTTS. “I have never been unemployed a day in my life,” Lingyak said.

He said it is critical for the industry to attract younger people into the trucking fold.

One avenue toward that goal is through wages.

He said it is not uncommon to see drivers earn $1,500 or even $1,800 gross a week, which translates to about $75,000 and $90,000 annually, respectively.

“Where else are you going to get that without having a master’s degree or doctorate?” he asked.

Lingyak noted the younger generation just lacks a strong work ethic today.

“They say, ‘I got to be home with mommy or my girlfriend.’ When I got my license at 21, I couldn’t wait to get out of the house. I grew up in a hurry too,” he said.

Lingyak can take a driver from learning how to drive a box trailer to a flat bed hauling 30,000-pound aluminum coils to driving a tandem trailer — two 48-foot trailers — down the Thruway.

“It’s the future of America,” Lingyak said. “Who do you think gets gas to the gas station? You think there is a pipeline running there? A trucking company took it there.”

Lingyak said in terms of drawing more females into the industry, establishing paid parking at truck stops would enhance safety.

With a paid system, a female trucker on the road could call a truck stop using an app on her phone to reserve a spot.

He said bigger cities pose danger, such as Hunts Point in the South Bronx in New York City, which is home to one of the largest food distribution facilities in the world.

“However, you don’t have to be a gorilla or tough guy. It’s an air-conditioned office with a view,” he said.

However, it’s still challenging when a driver is hauling the maximum total load of 80,000 pounds at 65 miles per hour.

“It takes a football field to stop 84

it,” he said.

He said John Wight, president and owner at Gypsum Express, once advised him not to mislead anyone.

“One of the first things I ask is what family life is like,” Lingyak said. He said it is vital to strike a work-life balance to make it work for drivers.

It’s important to know if the prospect has not only a clean background, but also if he or she had ever held a job with long work hours.

It is common in the trucking industry to work 60-to-70 hours a week.

Laser Transit is branding with trailer billboards to attract drivers. “It’s not just a want ad nowadays, but a marketing campaign reflecting differences and company culture,” said George Joyce, CEO of Laser Transit in Lacona.

Trucking Industry Hits Pothole Laser Transit CEO: Driver shortage severe, recruiting intensifies

By Lou Sorendo

E

fforts are being made locally to put the brakes on the driver shortage occurring in the trucking industry.

George Joyce is the CEO of Laser Transit, Ltd. in Lacona. The company packages logistics services including transportation, distribution/warehousing, third-party logistics and outsourcing services to primary industries throughout the region.

“I think the shortage is severe and that’s by local, regional and national measures,” he said. “I think we are all fighting to get essentially the same workforce.”

OSWEGO COUNTY BUSINESS

With a static workforce in terms of numbers, drivers are increasingly moving between driving jobs and leveraging demand to get better wages and benefits, Joyce noted.

This increases turnover, he said, as capacity is “merely traded among different fleets locally,” he said.

“Capacity isn’t increasing. We’re just trading it among each other,” Joyce said. “I think there is some wage inflation that is very evident in our industry and probably will continue.”

Joyce said the trucking industry is subject to the same trends that most OCTOBER / NOVEMBER 2018

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“A major factor is baby boomers retiring, and that is coupled with lack of people who are interested in pursuing this occupation,” he said.

Joyce said educational systems lack a focus on trade and vocational opportunities.

He also noted that the perception of the amount of training needed and long hours away from home also contribute to the shortfall.

The key question facing the trucking industry — as well as the American Trucking Associations and the Trucking Association of New York — is how to fill the void.

Joyce noted that limiting immigration further takes a toll.

“When I look at the number of drivers coming off the East Coast docks, a lot of them are immigrants.

They jumped into those jobs because of the shortage and because they can get them with some training,” he said.

Joyce said there are not enough replacements coming out of high school or two-year programs to make up for the shortfall in the workforce.

“The shortfall has to be made up with a change in tactics by our educational system and more work by our industry to describe the benefits of the job,” he said.

According to the Bureau of Labor Statistics, the average age of a commercial truck driver in the United States is 55 years old.

Meanwhile, women make up 47 percent of the nation’s workforce but only account for 6 percent of commercial truck drivers.

“We have hired women in the past, and generally, they are safer drivers,” Joyce said.

He said most vocations that have OCTOBER / NOVEMBER 2018

been male-dominant are making the effort to attract more women.

“There’s really no barriers to women in the trucking industry,” he said. “The equipment and work are becoming more normalized. Physical and time demands, though taxing, are within the reach of most men and women.”

Joyce said factors that would have kept women from those traditionally male-dominated jobs are less of a barrier.

“Let’s not forget in World War II, when women took on all of those roles, whether it was driving trucks, flying planes or working in the manufacturing sector,” he added.

“These vehicles are becoming easier to drive for both men and women,” said Joyce, noting that age is no longer a factor as well. In fact, he has been trying to hire baby boomers that are willing to work two or three days a week.

Also, while drivers may have been required to load and offload back in the day, most of that work is not expected of drivers today, Joyce noted.

“Drivers typically in the truckload sector or over the road don’t have to ‘fingerprint’ freight,” Joyce said.

Appealing to youth Joyce said Laser Transit is focused on being family-friendly while seeking to attract younger drivers.

“We’ve taken our operation and broadened it to include a greater mix of local work. Drivers can sleep at home after completion of their work shift,” Joyce said.

“They get to sleep in their own bed. Even over-the-road drivers get OSWEGO COUNTY BUSINESS

guaranteed two days home a week.

If you look at a lot of over-the-road operations, they might not get their drivers home for two to three weeks,” he said.

“We actually guarantee we will get them home. Again, we are trying to attract drivers based on being family-friendly and flexible with hours,” he said. “We recognized that we have to allow or be as flexible as possible in making our schedule balance with their work-life needs.”

He added the company is open to hiring people who don’t want to work a full week and are presented options to fit Laser Transit’s schedule.

Joyce said drivers still operate largely independent of minute-to-minute direct supervision.

“They rely to a great extent on their own abilities and self-dependence,” Joyce said.

Laser Transit also assigns vehicles as another way of retaining drivers.

“They like to have their own vehicle and set it up the way they want.

We like them to consider the vehicle as being their own,” he said.

Joyce said that job security and availability are huge attractions in the trucking industry.

“It’s like the nursing field. A nurse can work anywhere they want in the country, and they can work in a variety of nursing roles,” he said.

He said this environment is similar in the trucking industry.

“You can’t look at truck driving as a single type of occupation. There are just so many different roles for a truck driver,” he said.

He said the insurance industry has also presented a bottleneck in its insistence that fleets hire people with experience.

“The only way they get experience is somebody has to hire them and give them that two to three years,” he said.

Large fleets such as J.B. Hunt and Swift Transportation have their own internal training programs and are self-insured.

“But if you are among the vast majority of fleets, you have to go with the standards that your insurance company sets,” said Joyce, noting that insurance companies are changing that approach in lieu of the shortage and are allowing companies to set up their own internal training programs following education through a company such as National Tractor Trailer School.

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Officials from the ReLeaf Syracuse initiative hope more streets in Syracuse will look like this one. Photo provided.

Re-Leaf Syracuse A movement to increase tree cover in the city takes root

By Payne Horning

T

he infamous Labor Day storm that tore through Central New York 20 years ago has been described in many different ways — fierce, devastating, a disaster.

But perhaps the most accurate description is derecho, a meteorology term for line of intense, fast-moving windstorms or thunderstorms that are characterized by damaging winds.

According to the National Weather Service, the derecho storm system that reached Syracuse just after 1 a.m. on Sept. 7, 1998 had wind gusts of up to 115 mph in some places. In its wake, the storm left three people dead, 10 injured, damage of about 86

$130 million, and tens of thousands of trees toppled.

The damaging effects of the Labor Day storm on the city’s tree cover were twofold. It not only setback Syracuse’s total tree canopy, but it continues to act as a deterrent today to replacing those that were lost.

“Still today I hear about the Labor Day storm and how people don’t want trees because the street tree or tree in their backyard fell on their house,” said Steve Harris, Syracuse’s city arborist.

There have been attempts to plant new trees since the storm blew through two decades ago. Harris says a record 8,000 have been planted OSWEGO COUNTY BUSINESS

since 2011 with the help of Onondaga County’s Save the Rain Program. But it isn’t enough. Syracuse currently has only 27 percent tree canopy cover.

That’s below the average of 34 percent for cities east of the Mississippi River.

It’s a problem that Greg Michel has been working to address for years as director of the Onondaga Earth Corps, an organization that engages youth in hands-on community and environmental service projects.

“We have been planting and maintaining trees with youth and young adults since 2005 and have been doing community outreach in the neighborhoods — door-to-door outreach — letting people know about the benefits of trees at public meetings and community meetings for quite some time,” Michel said.

Recently, Michel’s group teamed up with the city of Syracuse and the Rosamond Gifford Charitable Corporation to apply for a grant to do something about it. The partners won funding from the Partners for Places — a project of the Funders’ Network for Smart Growth and Livable Communities, Bloomberg Philanthropies, and the Central New York Community Foundation. With the grant, the ReLeaf Syracuse initiative has been launched to develop a plan for the future of the city’s trees and make it a reality.

Through a survey and a series of public input meetings, the Syracuse Parks Department, Onondaga Earth Corps and a steering committee hope to develop an urban forest master plan. It will include measurable 5-year and 20-year goals for expanding tree canopy on public and private land.

“The idea was we wanted to come up with a community vision for what we want for our urban forest and how we get there,” Harris said.

“The five-year [plan] is focused on trying to move the needle and change our approach, and the long-term [plan] is the outcome we Harris hope to realize as a result of year-in and year-out.”

Harris says the plan will evaluOCTOBER / NOVEMBER 2018

ReLeaf Syracuse initiative has been launched to develop a plan to increase the number of trees in Syracuse. ate three different areas. What is the city’s current urban forest in terms of the species and ages of the trees, where are they located and what are the trends? It will also look at the players who are impacting the urban forest. How is the city working with community organizations to maintain or improve tree cover? And the third area is the management approach.

How will the city manage the urban forest to achieve the desired outcomes?

Once the master plan is finished, the leaders of ReLeaf Syracuse hope to bring it before the Syracuse Common Council. City leaders could then update the municipal tree ordinance that was last modified in 1981. It could change tree management rules on public and private land as a way to sustain their efforts long-term.

Although the plan is still being developed, Harris says some cities that have tackled this problem went about it by establishing a canopy percentage goal. If the mission was to increase canopy by 3 percent in Syracuse to 30 percent coverage, it would require the planting of 12,000 trees. That means the city will have to engage many of its residents in the OCTOBER / NOVEMBER 2018

effort, something it’s currently doing through seven public meetings. But, Harris says, that is easier said than done.

“The feedback I get most often from people first and foremost is about the tree and sidewalk conflict,” Harris said. “Property owners are responsible for the repair of sidewalks and often, but not always, trees are the driving force behind when the city condemns sidewalks and requires property owners to repair them.

There are other issues. We get complaints from property owners about a tree next door that is a big dead tree or a nuisance tree and they don’t like it there and it’s creating maintenance issues like they have got to rake the leaves or it’s causing their roof to rot or squirrels are crawling onto it and into their roofs.”

There are other issues that come up, as well, Harris says, such as the perception of trees and crimes.

People who reside in neighborhoods with higher crime rates are concerned about visibility and if vegetation is creating hiding places. But Michel says you don’t have to throw the baby out with the bathwater. Trees with narrow trunks or any kind that are properly maintained don’t have those line-of-sight issues.

More so than dispelling myths at the outreach meetings, Michel and Harris are using the platform to promote the benefits of trees. They act as air and water filters, sound barriers and air conditioners. There are also studies that show nature reduces blood pressure and helps children learn better. And, cities with treelined streets and landscapes that are well-maintained are considered more attractive places to live and visit.

“Just coming to the public meetings sometimes is helpful because we start out our meeting with the public and environmental benefits,” Harris said. “Often times people may not have thought about that or people are made even more aware. And then they see there are other people from their neighborhoods who like trees and care about trees and that helps push the needle.”

The public meetings run through September, and the feedback from them and results of the survey will be shared by the end of the year. Harris says ReLeaf Syracuse leaders will use that information to finish the master plan by the fall of 2019.

OSWEGO COUNTY BUSINESS

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HEALTHCARE

By Kimberly Blaker

Computer Vision Syndrome Digital screens wreak havoc on the eyes. Know how to protect your vision

T

here are numerous pros and cons to the multitude of digital devices now at everyone’s fingertips. But there’s one, in particular, many people aren’t familiar with. Digital screens can cause eye damage and vision problems. One of these problems is called computer vision syndrome, also known as digital eye strain. Particularly concerning, however, is the permanent damage caused by blue light. Both of these eye problems caused by digital screens affect people of all ages.

Digital eye strain Computer vision syndrome, as American Optometric Association (AOA) explains, is eye discomfort and vision problems that result from extended viewing of computer screens, e-readers, tablets, and cell phones. With this condition, the more time spent on digital devices, the greater the discomfort becomes.

According to The Vision Council, the symptoms of computer vision syndrome include eye strain, dry eyes, headache, blurred vision and neck and shoulder pain.

Fortunately, there are several solutions to prevent or cure computer vision syndrome. The first is to set limits on your daily leisure media use.

Another way to protect against computer vision syndrome is by wearing computer eyeglasses. If you 88

experience symptoms of digital eye strain, make an appointment with an optometrist for a vision check and to discuss your screen use to determine if computer glasses are the right choice.

There are also several other ways to reduce eye strain while using digital devices. When using a computer, the screen should be positioned at an arm’s distance away. Increasing the font size helps to reduce strain as well. Also, to eliminate glare, reduce overhead lighting.

Finally, follow the easy-to-remember 20-20-20 rule recommended by the AOA. Every 20 minutes, take a 20-second screen break by looking at something 20 feet away.

Blue light hazards In addition to computer vision syndrome, exposure to blue light is another hazard of digital screens.

Blue light comes from many sources, including and primarily sunlight as well as LED and fluorescent lighting.

But smartphones, flat-screen TVs, computers, and electronic notebooks also emit significant amounts of blue light.

The reason this is a problem is that our eyes cannot block blue light. As a result, it penetrates the eye lens and cornea and reaches the retina. Prolonged exposure to blue light likely contributes to macular degeneration and vision loss.

Harvard researchers found that OSWEGO COUNTY BUSINESS

Prolonged exposure to blue light likely contributes to macular degeneration and vision loss. blue light affects the circadian rhythm and throws off the body’s biological clock as well. In fact, as reported in the Harvard Health Letter, “Blue Light Has a Dark Side,” nighttime light exposure appears to be particularly unhealthy.

Numerous studies have linked exposure to light at night (while working the night shift) with breast and prostate cancer, heart disease, diabetes, and obesity. But our eyes aren’t the only thing impacted by blue light.

Harvard researchers also point out that even dim light affects peoples circadian rhythm and interferes with melatonin secretion. The resulting lack of sleep then increases the risk for depression. So, there are multiple reasons to reduce your exposure to blue light.

In addition to minimizing screentime, as suggested for reducing digital eye strain, there are several other ways to reduce your exposure to blue light.

Shutdown devices with digital screens 2 to 3 hours before bed, if possible, or at least dim the screen light in the evenings.

If you use a nightlight, use a dim red light, which has the least impact on the circadian rhythm and the eyes.

If you spend much time on digital devices, stay up late, or work the night shift, wear blue-blocking glasses to reduce the likelihood of damage to your eyes or throwing your circadian rhythm out of balance.

OCTOBER / NOVEMBER 2018

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HEALTHCARE

ConnextCare Gets Ambulatory Health Care Accreditation

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onnextCare has recently earned The Joint Commission’s Gold Seal of Approval for Ambulatory Health Care Accreditation by demonstrating continuous compliance with its nationally recognized standards. The Gold Seal of Approval is a symbol of quality that reflects an organization’s commitment to providing safe and effective patient care.

According to a news release, ConnextCare underwent a rigorous, unannounced onsite survey in June. During the review, a team of Joint Commission surveyors with expertise in ambulatory health care, evaluated compliance with ambulatory care standards related to a variety of areas, including coordination of care, monitoring for procedures that involve use of sedation or anesthesia, infection prevention and control, man-

agement of medications, and patient education and training.

Established in 1975, The Joint Commission’s Ambulatory Health Care Accreditation Program encourages high-quality patient care in all types of freestanding ambulatory care facilities.

Today, the Ambulatory Health Care Accreditation Program serves 2,100 ambulatory care providers, with more than 8,500 sites of care, which, in turn, serve more than 83 million patient visits annually.

“Joint Commission accreditation provides ambulatory care organizations with the processes contributing to improvements in a variety of areas from the enhancement of staff education to the demonstration of leading practices within the ambulatory setting,” said Michael Kulczycki, executive director,

Ambulatory Health Care Accreditation Program, The Joint Commission. “We commend ConnextCare and its staff for achieving this pinnacle demonstrating a commitment to patient safety and quality. Your passion, dedication and tenacity can ultimately improve patient care. Thank you for your commitment to patient safety and entrusting The Joint Commission to assist you.”

“ConnextCare is pleased to receive accreditation from The Joint Commission, the premier health care quality improvement and accrediting body in the nation,” added Daniel Dey, ConnextCare’s president and CEO. “Staff from across the organization continue to work together to develop and implement approaches and strategies that have the potential to improve care for the patients in our community.”

The Joint Commission’s ambulatory health care standards are developed in consultation with health care experts and providers, measurement experts, and patients. The standards are informed by scientific literature and expert consensus to help organizations measure, assess and improve performance.

First Liver Transplant Clinic Opens in Syracuse The University of Rochester Medical Center’s solid organ transplant team is opening an ambulatory clinic site at St. Joseph’s Health. The location will offer care closer to home for the hundreds of UR Medicine liver transplant patients who live in Central New York, the Mohawk and Hudson valleys, Capital and Northern New York regions. Appointments began on Aug. 14.

The UR Medicine Liver Clinic will provide services once a week, every Tuesday. Staffed by the UR Medicine liver team, care includes: • Early liver disease assessment, to determine need for a full transplant evaluation; • Ongoing liver care in collaboration with the patient’s gastroenterologist; • Post-transplant follow-up appointments.

“For patients who have traditionally had to drive two or three or four hours to Rochester in all weather conditions, sometimes quite often, 90

this Syracuse-based clinic means easier access for them, with less time and expense spent traveling for appointments,” said physician Roberto Hernandez-Alejandro, chief of the division of solid organ transplant at the URMC. “Having the opportunity to locate UR Medicine liver transplant specialists at St. Joseph’s allows us to better serve our patients and our extensive network of physician partners, bringing liver transplant care to their own backyard.”

“When we partnered with URMC through an affiliation with Auburn Community Hospital last year, we recognized the specific areas of specialty expertise that each of us brings to patients across the greater Upstate New York area. Now we are able to offer these patients the excellent experience they’ve come to expect from St. Joseph’s Health with enhanced access to the lifesaving transplant services from URMC,” said Leslie Paul Luke, president and CEO at St. Joseph’s Health.

OSWEGO COUNTY BUSINESS

The UR Medicine solid organ transplant program is the only liver transplant program available in Upstate New York. The team has performed 1,700 liver transplants over the past 26 years, providing a second chance at life for patients from across Upstate New York and Northern Pennsylvania. Patient cases have doubled in the last two years. The one-year survival rate for UR Medicine liver recipients is 93.7 percent, and one-year graft survival is 92 percent, both of which exceed the national average.

UR Medicine provides lifesaving kidney and pancreas transplants.

It also specializes in living-donor liver and kidney transplants, as well as paired donor exchange kidney matches, all of which greatly expand the donor pool for patients. The UR Medicine team coordinates care with valued physician partners from across the service area to ensure communication and the highest quality continuity of care.

OCTOBER / NOVEMBER 2018

Jamieson C. Persse Leadership is Influence — Part 2

I ‘The good news is that your leadership skill can be developed, through work, effort and perseverance.’

n my last article in the August-September edition, we began a discussion on the notion that “leadership is influence, nothing more, nothing less.” We also visited some myths about leadership, dispelling some widely held beliefs on leadership. If you haven’t had the opportunity, I’d suggest going back and taking a look at that article, which is also available online at www.oswegocountybusiness.com.

In his book “Developing the Leader Within You 2.0,” my Mentor, John C. Maxwell, talks about five levels of leadership. Think of it like Maslow’s hierarchy of needs. As we progress up through the levels, we have the ability to have greater influence with those we interact with. This can include family, friends, colleagues and peers, subordinates, etc.

I’ll briefly describe the first few levels of leadership, and some things to consider at each level.

Positional Leadership: This is the lowest level of leadership. At this level, people will only be influenced by you, and follow due to the position you hold.

Here, your authority won’t extend beyond the job and the job description you hold. At this level, Maxwell says, “Position is a good place to start, but it’s a terrible place to stay.”

Why? Because positional leaders often seek their security based on their title versus their talent. Often, the positional leader was appointed to a position of authority, and lean on that “granted authority” instead of truly understanding how to lead people.

We’ve all likely seen a picture reference of the difference between a boss and a leader.

Think of the positional leader as the boss.

Permission Leadership: At this next level, the leader focuses his or her time building relationships. Theodore Roosevelt once said, ”people don’t care how much you know, until they know how much you care.” People who value you as a permission-based leader will follow you because they want to, not because they have to. You’ve shown an investment in time and energy in them, and they reciprocate accordingly. And again, this could involve a host of relationships you have, including your clients and customers. Think of how much more productive your team is, and how much more responsive your customers are, when they feel that their needs and wants are taken into account. Maxwell states, “…you

OCTOBER / NOVEMBER 2018

3.

Guest Columnist

1.

2.

Jamieson C. Persse is the founder and CEO of JC Persse Consulting. For more information, visit jcpersseconsulting.com or send an email to jamie@ jcpersseconsulting.com.

can care about people and not lead them, but you cannot lead people well without caring about them.”

At this level of leadership morale increases because people feel that you are looking out for their interests, as well as that of the organization…and you’ve built a greater trust factor into the relationship.

Production Leadership: At this level of leadership, things really begin to gel. While most can achieve the former two levels without a great deal of effort, this third level takes more effort to attain. This level takes a greater understanding of your own, and others personality characteristics.

As a certified human behavior consultant, I work with individuals and organizations on understanding different personality styles under the “DISC” methodology, and how an understanding of this subject matter can truly benefit them. Two of the key characteristics of different personality styles are that some are more inclined to be “people-oriented,” some are more inclined to be “task-oriented.”

As you can imagine, level 2 leaders are more “people-oriented.” At level 3, you understand and place value on people, but you understand, to a greater degree, the value of the task that needs to be performed. When you can master the art of having people understand that you care for them AND value what needs to be done, your job will have just gotten a lot easier.

I like to call this level the “me to we” level.

Here, people understand and embrace the role they play in the organization. There is a greater acceptance of responsibility, as well as a greater acceptance of accountability to the team. As you can rightly imagine, morale is high, turnover is low, productivity increases.

Things are really beginning to happen at the Production Level.

Suffice to say, as you grow your leadership capabilities, the rewards can be many.

As I have mentioned numerous times in the past, leadership is a skill that can and should be developed. Growth is a choice. I would encourage you to pursue a personal growth plan, regardless of where you are on your leadership journey. As one who is mentored and coached, and as an executive coach, I’ve seen the benefits first-hand.

In the next in the series we’ll take a look at the last two levels of leadership, the People Development Level, and the Pinnacle Level.

OSWEGO COUNTY BUSINESS

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NANCY FOX Prior to founding CNY Arts Center, she was a homemaker continued from page 17 happened on this street until I sat there at the window and watched,” she said.

“We are mostly active in the evenings and weekends with a lot of our programming, but we will have daytime activities as well,” she said.

She foresees partnering with neighboring businesses to help generate excitement along Cayuga Street on evenings and weekends.

“A revitalization is really coming to downtown, and we hope to be an anchor for that,” she said.

In its prime during the 1940s and ‘50s, Fulton’s east side featured several square blocks of retail businesses downtown known as “The Dizzy Block” with about 100 stores and shops.

“People came together and interacted informally and socially, whether they went to the dance club or got a soda at the drugstore counter or shopped at the various stores. And they looked forward to it and did it weekly. We are hoping to bring all that back,” Fox said.

In terms of economic impact, Fox said nearly 40 theater art professionals are part of its annual programming, and they receive nominal stipends that the center hopes to increase in the days and months to come.

Plans call for a paid executive director and support staff, while artists will be given the opportunity to teach 92

at the center.

“There will be opportunities for artists to show and sell their work,” she said.

Fox said part of her goal is to create ample opportunities to keep dollars in Fulton and make it more of a tourist destination.

Losing a partner Prior to founding CNY Arts Center, Fox was a homemaker whose husband William died 10 years ago.

They were partners in the Port City theater.

“When the dust settled and I got my legs back under me, I knew I still wanted to do something in the arts and I wanted to do something that mattered,” she said.

William Fox was a Fulton native, and left her his boyhood home in Fulton.

“Fulton at that time was really desperate,” said Fox, noting people took to the internet to characterize the city in not-so-flattering ways.

“I was shocked and discouraged at the things I saw and read,” she said.

As a result, Fox assembled a small group of concerned folks after soliciting support through a local letter to the editor to find solutions for Fulton.

“We began meeting on a weekly basis and for five years, met once a week” to discuss ways to inject life OSWEGO COUNTY BUSINESS

into the city.

“That is where it started, and it filled the void after losing my husband,” she said.

“After my husband died, I was trying to get things sorted out in my life. Obviously, there is a loneliness that sets in when one becomes widowed. I knew then if I didn’t engage with other people, I would easily waste away. My children are wonderful about keeping me engaged, but you need to be outside yourself. I wanted to have a live a life that mattered somehow.”

The city of Fulton resident studied drama all through high school and college. She left school to get married and establish her family, and later wanted to get back involved in theater.

That’s when she got together with The Community Players in Red Creek and their production of “The King and I.” She later would attend SUNY Oswego, and under the careful mentorship of the late Dr. James Soluri and professor emeritus Ron Medici, earned a degree in arts management.

From there, she did an internship at S.U. during her senior year at SUNY Oswego, and then did a graduate assistantship working under director Robert Moss at Syracuse Stage.

Fox earned her Master of Fine Arts degree in drama, with a concentration in directing, at Syracuse University in 1999.

She has a son and three daughters.

Her son is an art director in the video game industry in Round Rock Texas and has two children, and Fox has three daughters that work in the health care industry.

Fox is active with Oswego Church of Christ.

“Everybody has their gifts, and this is mine. I feel this is where God put me. This is the purpose he put in my life to do.”

OCTOBER / NOVEMBER 2018

Success Story

By Lou Sorendo

The Good Guys Barbershop Oswego Barbershop Continues to Expand: Handling Now 25,000 Haircuts a Year — from 7,000 to 8,000 in 2014

A

n experience that brings back the feel of yesteryear.

The Good Guys Barbershop, a traditional, full-service shop located in downtown Oswego, offers just that, according to its owner, Keith Raymond.

Nestled within Canal Commons, 193 W. First St., the shop features nine barbers that can handle everything from men’s and boys’ haircuts to hot-towel straight razor shaves.

Along with complimentary beverages that include coffee, water and beer, it’s a place where gentlemen can share thoughts on the critical issues of the day — like sports and local politics.

The shop’s predecessor, Downtown Barber & Shave, owned by Keith Hawkins, was launched in 2011.

When the former owner opted out of the location in 2014, Raymond and his team took over as The Good Guys

OCTOBER / NOVEMBER 2018

Barbershop and did not look back.

“We were already in this location at that time. We had a solid business as is but we thought it could be refined and done better,” said Raymond, noting the shop is a final copy of what the crew initially wanted to accomplish.

“We kept the space and customers, and just had to rebrand as The Good Guys Barbershop,” he said. “Over time, we made it nice and the longer we go, we get more of an idea of what we want to do.”

The shop has always had a throwback or traditional feel.

“When we first opened, so many guys said, ‘Wow, this is just like the barbershop I used to go to when I was a kid,’ and they would start rattling off barbershops that used to be in Oswego.

It’s fun to hear,” Raymond said.

“Over time, that has caused them to bring their own children in. It has just OSWEGO COUNTY BUSINESS

grown by word of mouth,” he noted.

Raymond said he admires the traditional, throwback style.

“This is something that men can embrace. It just feels and looks good.

We want to be part of that, and go down in Oswego’s history books as this really classy, upscale place for guys to come and get groomed,” he said.

Raymond said back in the 1960s, there were about 30 union-affiliated barbers all running individual shops in Oswego.

Head-over-heels success Harrison Noel, the shop’s manager, said the greatest challenge at the shop is adapting to continued growth.

“Over the past four years, we have grown at such a rate that we have doubled our staff and still find ourselves struggling to keep up,” he said.

Noel and Raymond have dedicated themselves to training staff while still working.

“Like any other trade, these are learned skills that take time to develop,” Noel said.

Noel and Raymond have trained 93

Part of the crew at Good Guys Barbershop in downtown Oswego the entire staff — from apprentices to master barbers — and have discovered they are able to maintain a higher standard of service by training staff themselves.

“Other than that, we have a great group of guys that are dedicated to the business and craft and make my job as a manager pretty easy,” Noel said.

Raymond and Noel shared several reasons why the shop has a competitive edge over others.

“First and foremost, our haircuts are obviously better,” said Raymond, noting his staff only cuts men’s hair.

“It’s the only thing we’ve ever done and only thing we know how to do.

“Outside of that, it’s the setting. It’s almost like a spa trip for men.”

Noel said the shop is no different than many other local, small establishments in successfully providing customers with an excellent product.

“We do great haircuts and keep the standard very high,” he said.

While he did not share bottom-line numbers, Raymond did say when the business first started out with four barbers, it was handling about 7,000 to 8,000 haircuts a year.

Today, that number is more like 25,000, impressive considering the size of the male population in Oswego.

“I would say we nailed it,” he said.

Raymond said there are females 94

who do come in, but it basically boils down to whether or not they are looking for a clipper cut and if they feel comfortable “hanging out with us in our environment.”

“It’s not the he-man’s women’s hater club,” he joked.

Raymond said thriving businesses in Canal Commons have become destination points for people who come into town as well as residents.

“They want their coffee, chocolate, baked goods and haircut. It’s an all-inone spot here,” he said.

Maintaining high standards Noel said the business spends a significant amount of time training its barbers.

“That allows us to maintain a level of service necessary for our continued success,” said Noel, noting excellent customer service also contributes to its longevity.

He noted the crew takes this aspect of its business seriously and has developed “many real relationships with many of customers.

“Our aim is always to make lifelong customers with great haircuts and great customer service.”

“The first thing we look for is a great personality and somebody who interacts with people well,” said RayOSWEGO COUNTY BUSINESS

mond, noting top barber candidates are generally “happy, social people who can chat with anybody.”

Long-time customer Tom Stults says it all comes down to the quality of the cut.

“I appreciate their consistent attention to detail, and I leave the shop feeling properly groomed each visit,” he said.

“What I enjoy most about the experience is the overall feeling of camaraderie, between both the barbers and clients,” Stults said.

Raymond said a haircut really changes a person’s day.

“Someone sits in that chair and perhaps is not feeling well, and they get that haircut and suddenly their confidence is a little higher,” he said.

“Perhaps they have a job interview or are going to a wedding, and they feel better about the way they look.”

A cut above When the business first started, haircuts were much simpler and more generic.

“Everybody got this number two on the sides, finger length on top, flip up the front or a buzz cut,” he said.

Today, however, Raymond said a renaissance is continuing where men are taking better care of themselves and want to look good.

OCTOBER / NOVEMBER 2018

“Haircuts have become far more complex. When we first opened, customers would just ask for a ‘regular’ haircut,” Raymond said.

Today, customers demand exactness.

“Guys can tell you what size clippers to run on the side of their heads, where to run them, how long they want the top and how they want it to fall,” he said. “Everybody wants to express themselves as individuals.”

“It takes longer, but it’s more gratifying from our end as well. It’s not so assembly-line anymore,” he said.

“The trend right now is clean as possible, really short on the sides and clean edges. That is perfect because that is what we are good at,” he said.

Driving men’s hair fashions are professional athletes and Hollywood, as well as men’s fashion magazines.

Staying on top of the latest trends is not a huge task at The Good Guys.

“Living in a college town, it comes right to our doorstep every fall,” Raymond said.

He said haircut styles will trend with college students and then trickle down to high school ages and younger.

SUNY Oswego is a significant demographic for the business.

“Our business probably goes up 25 to 30 percent when the college returns,” Raymond said.

He said word of mouth is paramount when it comes to drawing college students.

Raymond said many students are from metro areas and they are accustomed to going to a barbershop.

“When they come into town, the first things they look for are a good slice of pizza and a quality barbershop,” he said. “As soon as they find those spots, it spreads like wildfire in the fall. We take it as a compliment for sure.”

Another trend is the rise in beards.

“It seems like everybody has a beard. Sometimes that is the most important part of the whole service is that beard trim,” Raymond said.

“I would say anybody who can grow a beard or can start a beard has some sort of facial hair now,” he said.

“Shaves have gone down a lot but beard trims are way up.”

Next year marks the business’ fiveyear anniversary. “We are going to do some renovations and just try to make it as nice as possible,” Raymond said.

Some of those renovations may include a new marble tile floor and perhaps some traditional barber chairs from the 1960s, which are difficult to OCTOBER / NOVEMBER 2018

Harrison Noel, the shop’s manager, and owner Keith Raymond. “Haircuts have become far more complex,” says Raymond. “When we first opened, customers would just ask for a ‘regular’ haircut.” obtain and pricey.

“They would really dress up the place nicely,” he said.

“It’s always been a day at a time,” said Raymond in regards to his success.

“It went from wanting to be a barber, to wanting to become the best barber, to OSWEGO COUNTY BUSINESS

having a vision for my own shop, and now owning my own shop,” he said.

“We thought five barbers was the most Oswego can ever sustain. Now, where does it end? We don’t know.

Now, we’re starting to see the bigger picture,” he added.

95

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Best Business Directory AUTO SALES & SERVICE Bellinger Auto Sales & Service — Third generation business. Used Cars, Towing, general auto repair & accessories, Truck repair. Oil, lube & filter service. 2746 County Route 57 Fulton, NY 13069. Call 593-1332 or fax 598-5286.

BUILDING SUPPLIES Burke’s Home Center. The complete building and supply center. Two locations for your convenience: 38 E. Second St. in Oswego (343-6147); and 65 N. Second St. in Fulton (592-2244). Free deliveries.

CONSTRUCTION Dunsmoor Construction Inc. – Residential-Commercial Construction. Serving Oswego County. Home Improvement Contractor. 315-343-4380 or 315-591-5020.

DEMOLITION Fisher Companies. Commercial & residential demolition.

Great prices. Fully insured. Free estimates. 48 years of experience. Call Fisher Companies at 315-652-3773 or visit www.johnefisherconstruction.com.

EXCAVATING Gilbert Excavating. Septic systems. Gravel & top soil.

Septic tank pumping. 685 County Route 3, Fulton, 13069. Call 593-2472.

FIREWOOD Northern Firewood & Earth Products – www. northernfirewood.net 315-668-9663 – Seasoned and Unseasoned split hardwoods. Block or Log Length.

FREE DELIVERY! We Accept all major credit cards and HEAP. Call today to place your order.

KILN-DRIED HARDWOODS Lakeshore Hardwoods. We stock kiln-dried cherry, walnut, maple, butternut, ash, oak, basswood, mahogany, cedar figured woods, and exotics. Also, hardwood flooring, moldings, stair parts & woodworking supplies. 266 Manwaring Rd. Pulaski. 298-6407 or visit www.lakeshorehardwoods.com.

LAND SURVEYOR Robert M. Burleigh, licensed land surveyor. Quality land surveying. Residential, subdivision, commercial, boundary surveying. 593-2231.

LUMBER White’s Lumber. Four locations to serve you. Pulaski: state Route 13, 315-298-6575; Watertown: N. Rutland Street, 315-788-6200; Clayton: James Street, 315686-1892; Gouverneur: Depot Street, 315-287-1892.

OUTBOARD MOTORS Arney’s Marina. Route 14 Sodus Point, NY. Honda four-stroke motors, 2 hp to 250 hp. Repower your boat with the best! Call 483-9111 for more information.

TRACTOR/LAWN EQUIPMENT RanMar Tractor Supply, Sales and Service of New and Used Tractors and Farm Equipment – 5219 US Rte 11 Pulaski, New York – 315-598-5109.

HEADING: LISTING:

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Oswego County Business • P.O. Box 276 • Oswego, NY 13126

OCTOBER / NOVEMBER 2018

OSWEGO COUNTY BUSINESS

97

Last Page

Shonna Sargent Moving from the YMCA in Louisville, Ky, to the Y in Fulton, NY

Q.: How does it feel to return home to your roots?

A.: A lot has changed since leaving Central New York in 2003. I recently moved back to Parish to the home I grew up in that my father and grandfather built. My brother and family live nearby.

It’s a bit like coming full circle.

Q.: What has motivated you to commit your career to athletics and fitness, and what was your path toward your current position?

A.: I always wanted to be a PE teacher. It was my favorite class growing up and I idolized my teachers and coaches. It’s been sports from birth for me; that’s all I ever did. I earned a bachelor’s degree in 2000 at SUNY Cortland in physical education.

Q.: What kind of sports you were involved in back then?

A.: When I grew up, I played Little League and ice hockey. There were not a lot of girls sports, so a lot of times I was the only girl on all boys’ teams. I was a four-year starter in basketball at SUNY Cortland. I still hold the most record for points in a season by any male or female at Altmar-Parish-Williamstown with more than 1,000 points.

I also scored more than 1,000 points at SUNY Cortland. I later went to SUNY Oswego and earned my master’s degree in elementary education curriculum and instruction in 2001.

Q.: Tell us about experience with the YMCA in Kentucky, Georgia.

A.: I started my Y career in Louisville in 2009 as a part-time membership associate and then was the wellness coordinator for a year. I then moved to Augusta, Ga. and worked at the Y there for three years and wore many different hats. I was able to return to the Y in Kentucky near my sister and her family for four years where I continued to grow my career. I saw this CEO position [in Fulton] open and gave it a shot and am happy to be back.

Q.: Do you still have family here?

A.: My mom is here and I maintained a lot of friends that I had from

98

high school and college. It’s a huge benefit for me to still have connections here in Oswego County.

Q.: What are some of your more immediate short-term goals?

A.: We need to get back out and let everybody know what we offer.

I’m not sure everyone knows that we are mission-based. The most important part of that mission is “for all” and we never turn anybody away for his or her inability to pay. We provide financial assistance and one of our goals is making sure everybody knows what services are available to them.

We are a nonprofit and every year we have an annual campaign where we raise funds in the community. That money is used to help people who may need a little bit of financial assistance to use the Y. Last year the Fulton Family YMCA exceeded its goal of $45,000, and in 2019, that goal will be around the same.

Q.: The Fulton Family YMCA is transitioning to local management after completion of a management agreement with the YMCA of Greater Syracuse. What now lies ahead?

A.: A board governs us, but we are separate now and truly independent.

We really want to make a name for ourselves and say, “We are the Fulton Y and this is what we represent.” The Y in general rebranded a few years ago with a family theme in mind.

We w a n t to make sure families know that we are not just a gym and swim and we have family

OSWEGO COUNTY BUSINESS

By Lou Sorendo programming to benefit everyone.

Q.: How would you characterize your leadership style?

A.: I’m definitely a servant leader. I would never ask my staff to do anything that I am not willing to do myself. I am here to do the things that need to be done, whether it is painting the facility, learning pool maintenance or helping with programs. A big part of it is being able to support your team. I have really high expectations for myself, and that translates into my career.

I am outgoing and charismatic and like to meet a lot of different people and see how we can work together.

Q.: Any goals regarding membership?

A.: Membership is always at the forefront, and we need to make sure we are getting more people in the door.

To do that, we are spending more time in the community.Our membership is right around 1,000, and by the end of 2019 a number around 1,500 would be amazing.

We’re definitely looking for the small wins, even if it’s benefiting one or two people. If we can make a difference in one person’s life, we are going to celebrate those wins.

OCTOBER / NOVEMBER 2018

Women’s Services — right at home Healthy You — Oswego Health wants to inspire women to be the best and healthiest version of themselves. From offering annual screenings to providing exceptional healthcare services, we are dedicated to your good health at every stage of your life.

Our Womens Services Include: • Breast Care • Cardiology • Care OnDemand • Female Incontinence • Maternity/OB-GYN • Primary Care

Oswego Health For more information please visit oswegohealth.org/healthy

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