Oswego County Business Magazine 159 dec/jan

OSWEGO COUNTY

BUSINESS December 2018 / January 2019

$4.50 $4.50

OswegoCountyBusiness.com

CHARITY GIVING Americans are giving record amounts of money to various causes. Locally, organizations such as CNY Community Foundation donate millions every year.

Inside: A list of companies that donate the most to the United Way

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91881_CC_Ad_Vert

T: 9.75” x 13.75”

B: none

4c

Say hello to healthy.

NOCHSI is now ConnextCare.

Say hello to ConnextCare, Oswego County’s largest connected primary care network. And while our name may be new, our physicians and staff are the same familiar faces from NOCHSI. They’re just a little more connected. To you.

Learn more at connextcare.org, or better yet, stop in to one of our six main sites and say hello.

DECEMBER 2018 / JANUARY 2019 91881_CC_Ad_Vert.indd 1

OSWEGO COUNTY BUSINESS

3 5/23/18 11:34 AM

Y O SW EG O C O U N T

BUSINESS $4.50 $4.50

December 2018 / January

2019

ess.com OswegoCountyBusin

DEC. 2018/ JAN. 2019 Issue 159

PROFILE DON HILTON

CHARITY GIVING causes. Locally, amounts of money to various Americans are giving record donate millions every year.

Community Foundation organizations such as CNY to the United Way ies that donate the most Inside: A list of compan

COVER STORY

Oswego County’s new sheriff has been in law enforcement for decades. Now at the helm, he wants to modernize the sheriff’s department, provide more training to officers and help fight the opioid crisis............14

SPECIAL FEATURES

• Charitable Giving Increases — Americans donate record amounts of money • Community Foundation of CNY: $190 million in grants Shineman Foundation: $800,000 in grants to 16 nonprofits • United Way in Oswego, Onondaga: new ways to raise 64 money

Born to Paint Former business owner Tim Ames finds new passion: Painting. Next move: Open a fine art gallery........................45

Healthcare

P-Tech Program in Oswego grooms students for STEM jobs occupations ..............................................................................................57

• Farnham Family Services just got a $1.5 million grant. Q&A with director Eric Breese • Best bargain in town not for everyone: Health savings accounts • Not independent anymore: Oswego Family Physicians becomes part of Oswego Health • Oswego Health scores an “A” in survey by The Leapfrog Group • Volunteers lend hospital a helping hand • CAC: Cases of child abuse 74 steadily growing

Pizza War in Tiny

Village of Mexico (pop. 5,200) ...............32

How I Got Started At 71, contractor Larry Rowlee is still rolling up his sleeves and taking care of business ............................12 Mild or Heavy? Snow removal business people hoping for a season filled with frequent snow...................................................... .............20

True Entrepreneur Ed Alberts creates successful mix of businesses in areas ranging from healthcare to technology ...............48 TDO Former CNY Technology Development Organization rebrands, continues mission ..................................................................53

SUCCESS STORY

DEPARTMENTS

Team of providers at Oswego County OB-GYN, P.C. helps deliver an average of about 500 babies a year in Oswego County. It’s the only OB-GYN practice in the county....................................84

On the Job Where are you buying online or in person?.......................9

Where is Sandra Scott Prague, Czech Republic............................................18 Newsmakers ................................................................................................22

Dining Out Old City Hall restaurant, Oswego............................................30 Business Updates ........................................................................................36 My Turn Media monopoly. How dangerous can it be? .....................43

Economic Trends COIDA presents annual report ................................47

Guest Columnist Leadership is influence — Part 3 ..............................87 Last Page Katie Toomey, Oswego-Fulton chamber ...........................90 4

OSWEGO COUNTY BUSINESS

DECEMBER 2018 / JANUARY 2019

Nationally Recognized Stroke Care.

Say “Take Me to Crouse.”

As one of just 10 hospitals in New York State to have earned Comprehensive Stroke Center certification, Crouse Health is proud to provide the full range of stroke care services.

Minutes Matter Comprehensive stroke centers are the best-equipped medical centers in a geographical area that can treat any kind of stroke or stroke complication.

At Crouse, receiving fast stroke diagnosis and treatment starts even before patients arrive at the Emergency Room. Once on the scene, our Emergency Medical Services partners start communicating with our ER and stroke teams, providing information vital for immediate treatment.

Working together, we’re consistently meeting — and exceeding — aggressive door-totreatment times that surpass the U.S. average. Crouse provides options for post-stroke rehabilitation, as well as continuing education to patients, our EMS partners and the community about the risks factors and signs of stroke.

Advanced Stroke Rescue Crouse is the only hospital in the region equipped with two hybrid operating room suites, allowing our multidisciplinary stroke team to provide the most advanced endovascular stroke rescue capabilities 24/7.

Exceeding Stroke Treatment Standards Median Time (minutes)

37

2016

38.5

2017 2018

35

YTD

Source: AHA/ASA Get With the Guidelines

If tPA is given within three hours of symptoms, the effects of stroke decrease significantly. Crouse has earned the American Heart/Stroke Association’s Target: Stroke Honor Roll Elite Plus recognition for meeting — and exceeding — AHA guidelines for giving tPA within 45 minutes.

Community Partner KNOW YOUR STROKE SIGNS

F. A. S. T.

FACE DROOPING

ARM WEAKNESS

SPEECH DIFFICULTY

TIME TO CALL 911

As a New York State-designated Primary Stroke Center since 2007, we’ve worked to raise awareness in our community about the warning signs of stroke.

With our designation as a DNV Comprehensive Stroke Center and home to the region’s newest ER, Crouse Health continues to deliver superior stroke care to Central New York patients.

S T R O K E ? C A L L 911. crouse.org/stroke

DECEMBER 2018 / JANUARY 2019

OSWEGO COUNTY BUSINESS

5

Affordable Business Solutions............................26 Allanson-Glanville-Tappan Funeral Home...................28 ALPS Professional Services..............................24 Anthony House.....................61 ARISE......................................79 Bond, Schoeneck & King, Attorneys at Law..............56 Borio’s Restaurant.................35 Breakwall Asset Management.....................11 Buckingham Brothers...........15 Burke’s Home Center...........23 C & S Companies..................91 Canale’s Italian Cuisine........35 Canale’s Insurance & Accounting ................23, 25 Century 21 Galloway Realty...............23 Chase Enterprises..................16 Child Care Development Council...............................79 CNY Community Foundation.

8 Community Bank..................17 ConnextCare............................3 Crouse Hospital.......................5 Eis House................................35 Exelon Generation.................72

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Family Health PC..................75 Farnham..................................75 Financial Partners of Upstate..........................21 Fitzgibbons Agency..............17 Food Bank of CNY................15 Foster Funeral Home............21 Fulton Community Development Agency......68 Fulton Savings Bank.............21 Gartner Equipment...............11 Greater Oswego Fulton Chamber of Commerce...27 Harbor Lights Chem Dependency......................79 Builders FirstSource..............27 Haun Welding Supply, Inc.........................24 J P Jewelers.............................26 Johnston Gas..........................24 Key Bank................................28 Laser Transit...........................44 Lindsey Aggregates..............23 Longley Brothers...................28 Mimi’s Drive Inn...................35

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Speedway Press Print, Mail Sign.................15 Spereno Construction...........27 Springside at Seneca Hill.....81 Stefano’s Pizzeria & Retaurant...........................35 SUNY Oswego, Office of Business and Community Development....................16 Sweet-Woods Memorial.......25 Tailwater Lodge.......................7 The Gardens at Morningstar .......................2 Tobacco Free Network of CNY....................................72 Tully Hill Chemical Dependency Treatment Ctr.......................................79 Valley Locksmith...................25 Vashaw’s Collision................28 Volney Multiplex...................24 Watertown Industrial Center of Local Development.....29 WD Malone............................23 White’s Lumber & Building Supply................................25 Wired Telcom...........................7 Woodland Acres Townhomes.........................6 WRVO.....................................60

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OSWEGO COUNTY BUSINESS

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166 W. First Oswego, 13126 166St.W. First St. NY Oswego, NY315-343-6310 13126 315-343-6310 Bobby Cantwell Jim Poindexter Clark Stanton

Editor and Publisher Wagner Dotto

Associate Editor Lou Sorendo

Columnists

L. Michael Treadwell Bruce Frassinelli, Sandra Scott Jamieson Persse

Writers & Contributing Writers

Deborah Jeanne Sergeant Christopher Malone Kenneth Sturtz, Maria Pericozzi Aaron Gifford, Randy Pellis Sarah McCrobie

Advertising

Peggy Kain Ashley Slattery

Office Assistant Kimberley Tyler

Layout and Design

Ron and Margaret sit in the living room of their home in Liverpool.

There are two ways we want to give back purposefully: during our life and then again through our estate when we’re gone. The Community Foundation has made it possible for us to do both.

Giving Back:

Ron & Margaret Peckham

We set up a donor-advised fund at the Community Foundation to make grants to the causes we care about.

The process of setting up and utilizing our fund has been seamless. It gives us comfort knowing that our money is being well stewarded.

8

Oswego County Business is published by Local News, Inc., which also publishes CNY Summer Guide, Business Guide, CNY Winter Guide, College Life, In Good Health– The Healthcare Newspaper (four editions), CNY Healthcare Guide and 55PLUS, a Magazine for Active Adults (two editions) Published bimonthly (6 issues a year) at 185 E. Seneca Street PO Box 276 Oswego, NY 13126.

Subscription: $21.50 a year; $35 for two years © 2018 by Oswego County Business.

All rights reserved.

PRSRT STD US Postage PAID Bullafo, NY Permit No. 4725

How to Reach Us

since 1927

Read more at Peckham.5forCNY.org

Dylon Clew-Thomas

cnycf.org

P.O. Box 276 Oswego, NY 13126 Phone: 315-342-8020 Fax: 315-342-7776 Email: Editor@OswegoCountyBusiness.com

(315) 422-9538

OSWEGO COUNTY BUSINESS

DECEMBER 2018 / JANUARY 2019

ON THE JOB Where Are You Buying Holiday Presents — Online or In Person?

“Usually, it’s 80 percent online and 20 percent offline for convenience. Usually, I get locally the last-minute things I can’t get online. And I like to support local businesses.”

Nate Rooke Founder and development, Adjacent, Syracuse “My plan is to shop locally in downtown Oswego. We ask our community to shop at the river’s end bookstore and it is only right that we support our neighboring small businesses. This is what we do all year round, not just the holidays. We have to lead by example.”

Bill Reilly Owner, The River’s End Bookstore, Oswego “I do everything at the last second. I tell myself in October I’ll be a little bit better about it this year, but I generally am not. It depends upon the item. For more thought-out gifts,

DECEMBER 2018 / JANUARY 2019

I go with Amazon. For smaller, lastminute things, I go to a local store.”

Liam Corfield Marketing and sales assistant, Air Innovations, Inc., North Syracuse “We do our holiday shopping in Oswego and occasionally in Syracuse.

The only exception is a call to L.L. Bean for some men’s gifts. Since we always encourage Central New Yorkers to shop locally, we believe it is important to practice what we preach.”

Linda A. Tyrrell Owner, Harbor Towne Gifts & Souvenirs, Oswego “Probably both. It depends upon the kids, like nieces and nephews — there are no good toy stores around anymore. Target and WalMart are the only options, and they get picked through pretty quickly.”

Rachel Devito Legal assistant, Tom Anelli & Associates, PC, Syracuse

OSWEGO COUNTY BUSINESS

“Both. Online gives you the ability to get everything you are looking for with the satisfaction that you don’t need to hunt for it. In stores, I like to share in the holiday excitement that can only be experienced going into stores during the holiday season. This gives a vibe that cannot be experience using online shopping. I don’t want to miss that.”

Debra Davis Vice president/district manager, Community Bank NA, Hannibal “I plan to do my holiday shopping locally as much as possible because I enjoy hand-picking out the gift or gifts I will be giving to others.

Plus, shopping local is the best way to support the local community through supporting a small business and their family while also contributing much needed tax dollars for the county and community, which equates to sidewalks, parks, roads and so much more. The moment you cross a line to shop, whether it be county, state or online, you are giving all that tax revenue to a community you don’t live in and this makes a huge impact on our local economy. There are certainly times when things aren’t available locally, but my first step is always seeking products out locally first before going elsewhere. Small and local businesses are the fabric

9

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of our community and contribute greatly by just being there.”

Lisa Emmons Owner, Mother Earth Baby, Oswego “For local, creative products, I shop here in Oswego County. The rest, online as I don’t see spending money at big box store any advantage over online and hate holiday crowds.

I have not set foot in a mall in over a year nor do I plan to.”

John M. Henry Co-owner, Speedway Press, Oswego “I like to give an experience as gift. Seeing a concert or a show is high on my list. As far as shopping, I start local. If I leave Oswego County to shop, I still try to ‘shop small.’

After that, Amazon and eBay.” Joe Cortini Owner, Cortini Shoe Store, Fulton “Shopping local has always been an important aspect of our gift giving.

My parents instilled in me years ago the importance to support the small business owner that invest in the communities we live and work. Our family enjoys visiting the local shops to find unique, one-of-a-kind finds, sweet treats, and meaningful local gifts. So you will certainly find us shopping local to make this holiday special.”

Deana M. Michaels Branch manager, Pathfinder Bank, Fulton “I plan to do most of my shopping in brick and mortar stores and a small amount online. I like to see the items that I purchase in advance, especially if fit is an important parameter, like with clothing or shoes. I will buy some clothing online as gifts when the recipient, usually my wife, chooses the items, colors and sizes in advance.

I like to support my local brick and mortar retail stores and their local owners as much as possible.”

Randy Zeigler, Private wealth adviser, Ameriprise Financial Services, Oswego “I support ‘shop local.’”

Nancy Fox Executive director, CNY Arts Center, Inc., Fulton

By Deborah Jeanne Sergeant 10

OSWEGO COUNTY BUSINESS

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OSWEGO COUNTY BUSINESS

11

Started How I Got

By Lou Sorendo

Larry Rowlee At 71, long-time contractor, SUNY Oswego graduate still rolling up his sleeves and taking care of business

Q.: Can you tell us what motivated you to start your own contracting business?

A.: I went to SUNY Oswego to become a shop teacher. I worked construction during the summer months.

While at school I took any architecture and design courses I could. This led to drawing plans for some of the local builders and carpenters that I worked with. While in college, a shop teacher allowed me to use the shop and I made furniture to sell. I had a family to support and that is how I was able to put food on the table. After I graduated, I went to work at BOCES as a carpentry instructor, and that’s what kicked it off.

Q.: What happened to your career as instructor?

A.: One day, I got called into the office and my supervisor said, “You race in here in the morning and race out at night. It doesn’t look good. What are you doing?” I said, “Well, I’m working in the morning with a crew and working at night until 10 or 11. Is there anything wrong with the program?” He said, “No, we love it. You are doing everything, but we think you ought to spend more time with the teachers. You’re going to have to make a choice.” I said, “OK, I quit.” He asked, “Why would you say that?” I replied, “You paid me $5,400 last year, and I made $58,000 part time.”

That was in 1969. So we just went from there. It was probably 10 years before I made $58,000 again.

Q.: How did the business evolve from the time you launched it?

A.: As the business took off, I started building complete houses which then turned into purchasing land and creating housing and mixed-use developments. At this point, I was doing all aspects of construction and start-tofinish from site work to finish work.

With this experience, I progressed into commercial and industrial construction because of the relationships that I created along the way.

I built many houses for people who either worked for or owned many area businesses.

Q.: How did you originally develop your skill sets as a builder?

A.: Hands-on and by trial and error. Starting out, I created things to sell when I was a kid, like birdhouses and such. That grew to furniture and working for a few of the local builders throughout high school and college. I

12

OSWEGO COUNTY BUSINESS

DECEMBER 2018 / JANUARY 2019

enjoyed woodworking and I developed into a carpenter by trade.

I was creative, and people liked that. I started doing things that were involved that most people didn’t want to take the time to do, such as turrets, curved walls and arched fireplaces. I was always driven by my work. It was never a 9-to-5 job. I was working 12 to 16 hours a day and enjoying it, and it just grew from there.

Q.: Did you hit any rough patches during your career?

A.: Yes, I think like any business, it’s always about the money. I got stretched out several times. We had one year where it rained constantly. I had multiple houses under construction and I couldn’t finish any of them, which meant the money stopped. But I’ve always had good rapport with the banks and suppliers, and was just honest in my discussions with them in terms of what the situation was. Fortunately I haven’t had to do that in the last 20 years, but starting up, there were a few times I had to eat crow and say, “I can’t pay you right now but I will work it out in time.”

Q: Any other rough times?

A.: There are always bumps, and I came close to going broke a few times.

When the economy was poor and interest rates rose to 16-17 percent, I had quite an inventory of unsold homes and townhouses. A lot of people tried to ride it out, but I liquidated everything I could. It turned out to be the best move.

At the time I lost money on everything I sold, but I got out from under it. By pure luck, I made some good decisions.

That truly gives meaning to the saying, “Without any risk, there is no reward.”

Q.: How active are you in the business?

A.: I enjoy work and the projects, and I still do. That’s why I’m still here at 71.

I have two boys — Ted and Taber — in the business that are pretty much running the ship now, but I still get in 40-plus hours a week. It used to be 70 to 80 hours a week, but they are putting in the 70-plus hours a week now.

I just enjoyed the work and there was never any big goal. I wanted to work and I wanted to keep working.

Since starting nearly 50 years ago, our annual sales run between $4 million to $6 million and we employ approximately 20 people.

DECEMBER 2018 / JANUARY 2019

‘I find that it is a lot harder to find younger workers with a strong work ethic than it was in the past. In my opinion, it seems they just don’t aspire to work the handson construction-type jobs.’

projects mainly throughout New York and Northern Pennsylvania.

Q.: What roles do your two sons play in the business?

A.: In the late 1980s and early 1990s, my two boys started working with me.

They began as laborers, expanded into specific trades and eventually worked their way into management and supervisory roles. With their input, we have expanded into a greater scope of work.

Both are college graduates. Taber is my youngest, and he does all the computer-aided design, architecture work and estimating. Ted is out in the field with me most of the time. We are usually the ones on the dirty end attending to day-to-day business on site with the crews and equipment. He’s a bit like MacGyver because he seems to figure out how to get things done. Taber is phenomenal in the office with prints and estimating.

They complement each other and are skilled in different areas than myself.

I am pleased that they’ve pulled us into new directions that I might not have gone into on my own. With this ever-changing environment, it has helped us be successful and stay competitive.

As a family, we pride ourselves that there is always one of us on a project and on the high quality of the product we turn out.

Q.: What is it like to recruit younger workers nowadays?

A.: It’s tough! I find that it is a lot harder to find younger workers with a strong work ethic than it was in the past. In my opinion, it seems they just don’t aspire to work the hands-on construction-type jobs. It’s sad because in the past, there were always a lot of younger people learning alongside our experienced workers.

Today, we have a few people in their 20s, but up until now, our youngest people were in their 40s. There are many good livelihoods to be made in this business. Unfortunately, most kids want to run a computer, which is OK and some portion of this industry has embraced technology, but someone still has to get their hands dirty.

Everybody in our industry across the board seems to be struggling with this; it’s not just us. As my generation leaves the work force and if this trend does not reverse course, the skill and talent in the workforce will diminish and be in some cases lost.

Q.: How much of your work is on the commercial end?

A.: Due to the current environment, our focus has shifted to mainly commercial and industrial construction.

It’s no mystery that there are struggles in our area with closing and shrinking industries and businesses. This has a trickle-down effect on all aspects of our work but has really hit the residential portion of our business. It has made us adapt to these changes and we have shifted from local residential projects to larger commercial and industrial OSWEGO COUNTY BUSINESS

Q.: Do you get a good feeling knowing you have been a key player in the development of the city of Fulton?

A.: Well, I like to think that I did my part and we will continue to do so. I am proud that we have done several residential and mixed-use developments, built new or remodeled many of the area’s commercial buildings and did a multitude of projects in the surrounding industries. It has always been my goal in any project to make something better than what it was before we started.

Q.: When you take time off work, what do you like to do for recreation?

A.: It’s funny because my wife told me to get a hobby because all I did was work. So now I track a sports car at venues like Watkins Glen, the Mid-Ohio Sports Car Course and Lime Rock in Connecticut. They call it tracking. It’s not racing but you are out there with 20-plus other cars trying to beat each other; you just don’t win anything. This hobby holds a special place because growing up, my father was the starter at Oswego Speedway and my mother was the scorekeeper, so the racetrack was my babysitter. So I guess I have come full circle but I still enjoy being front and center behind the wheel!

13

PROFILE

By Lou Sorendo

DON HILTON New sheriff in town ready to drive change as Oswego County’s top law enforcer

H

e’s back in full force. Don Hilton, who began his law enforcement career as a correctional officer in Oswego County, is now chief of its sheriff’s department.

“It’s almost like being a rookie again,” he said.

To attain the position of top cop, Hilton won tight Republican and Conservative party primary races last September as an unendorsed candidate.

He would later claim the general election unopposed.

The town of Hastings, his hometown, proved pivotal in winning the primaries that sealed the deal for Hilton.

“It was very rewarding to see my kids get involved in the political process because they never really had much to do with it,” he said.

Along with his five children, his wife Staci, friends, former co-workers and “people I didn’t even know” showed support that was “unbelievable and pretty humbling,” he said.

Hilton succeeds Reuel Todd, who retired after leading the office for 20 years.

It was Todd, who was undersheriff at the time, who hired Hilton for his first job in law enforcement in Oswego County back in the mid-1980s.

His 10-year tenure as an investigator for the Onondaga County District Attorney’s Office ended in mid-December.

Prior to that, he spent more than 20 years with the Syracuse Police Department, performing several roles, including leading homicide investigations. Hilton’s credentials include SWAT team supervisor and federal drug intelligence officer.

Hilton has worked on and supervised more than 300 homicides over his career.

Hilton said he knows how to help ready cases.

“I know what needs to be done in the court process now, as well as the investigation side,” he said.

14

After graduating from Paul V. Moore High School in Central Square in 1980, Hilton earned a degree in public justice from SUNY Oswego.

After college, he and his brother ran a construction company, but despite liking the work, Hilton decided on pursuing either a career in the military or in law enforcement.

After many years working outside the county, he enjoys the opportunity to return to his home turf to serve the community.

“It’s just like being a union painter or electrician; you go where the job is offered,” he said.

Hilton said in the past, he has received other job opportunities where he was offered the chance to move, but he turned them down because he didn’t want to move from Oswego.

When Todd decided to retire, several people encouraged Hilton to toss his hat in the ring for sheriff, and he also consulted with his wife Staci to discuss a possible career move.

“When the position opened, and with the kids out of the house and my wife and I being better off financially, Staci said, ‘OK. It’s your turn to do this. If you want to pursue it,

OSWEGO COUNTY BUSINESS

pursue it.’”

Hilton said all his career decisions have been based on placing his family first.

While a detective sergeant with the Syracuse police, Hilton balked at being promoted knowing it would mean being back in uniform, midnight shifts and lower wages.

DECEMBER 2018 / JANUARY 2019

Lifelines

Birth date: Sept. 11, 1960 Birthplace: Fulton Current residence: Hastings Education: Bachelor’s degree in public justice, SUNY Oswego Affiliations: New York State Sheriff’s Association Personal: Wife Staci, and five adult children: Rachel, a school teacher in Virginia; Shane, an officer with the Syracuse Police Department; a daughter Sara, who recently earned her business degree and works locally; a son Jake who is career Army and is expected to deploy to the Middle East in the coming weeks; and his youngest daughter Meagan, a senior in college in Manhattan; and three grandsons Hobbies: Snowmobiling, motorcycling

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Change is coming

Hilton noted the department has “become a little stale — We need modernization of the department,” he said.

There are incentives, however, for technological improvements to happen such as ongoing computer upgrading in police cars.

He said the technology developed in the last 10 years for law enforcement has been “amazing.”

On-board computers offer access to the Internet and databases, allowing deputies to perform tasks that were unheard of when Hilton broke into law enforcement.

“It’s phenomenal what’s available out there,” he said.

Hilton said there are some police body cameras being used in the county, but it is an expensive proposition.

“A lot of departments have resisted it, but it’s great technology and once instituted, they realize it cuts way down on [baseless] complaints against officers,” said Hilton, noting it is not just an officer’s word as to whether law enforcement is at fault.

“Officers can now play a video that shows they didn’t say or do what they are being accused of,” he said. Also, “When people realize they are being videotaped, they behave differently and realize, ‘There is going to be a video of me acting like a fool,’” he said.

Hilton said he would also like to see more training opportunities at the

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92526_FoodBank_HungerisHere_OCBM (Oswego County Business Magazine) | T: 4.75” x 4.75” Speedway Press P.O. Box 815 1 Burkle Street Oswego, Ny 13126 Phone: (315) 343-3531 Fax: (315)343-3577

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people you wouldn’t imagine. Fortunately, there is a way you can help. Please give today at foodbankcny.org

Continues on page 88 DECEMBER 2018 / JANUARY 2019

OSWEGO COUNTY BUSINESS

15

Publisher’s note

W

By Wagner Dotto

e just published our 25th annual Business Guide. We’re thrilled with the new issue.

It’s packed with information about the largest employers in Central and Northern New York.

Readers can find out who the major employers are, what they do, how to contact them and how to find more information about them.

This is one of our more ambitious projects of the year. We literally contact hundreds of companies in the region — by letter, emails, phone calls.

We get basic information from each company: names of the principals, number of employees, history of the business and recent or anticipated development. Then we put it all together, ranking the largest employers.

Because our home base is Oswego County, the guide lists a lot more businesses from the county than from other places, like Onondaga, Cayuga or Jefferson County. Our plan for the next edition is to increase the number of employeers we list, especially from

Onondaga County, CNY’s economic engine (in this issue we list the top 25 employers in Onondaga).

The Business Guide is truly a great resource — it’s all there — right to the point, easy to follow and with all the hard data easily accessible. The guide is also available online at www. oswegocountybusiness.com. On the

site, just click the cover of the guide and the visitors are sent to the digital edition, where they can flip through it.

One of my favorite parts is the one featuring profiles of CEOs and principals at various companies and organizations in CNY. The segment is fun to read and we learn a great deal about the background of those who lead major businesses and organizations here. These leaders talk about their educational background, career, management style, hobbies and, equally important, they talk about ways CNY can become a better place.

WAGNER DOTTO is the publisher of Oswego County Business Magazine.

121 E. First., Oswego, NY, 13126 315-312-3492 | www.oswego.edu/obcr

16

OSWEGO COUNTY BUSINESS

DECEMBER 2018 / JANUARY 2019

William Scriber Takes Command at Port

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W

illiam Scriber is the new executive director-CEO at the Port of Oswego Authority.

The port’s board of directors named Scriber, who has been serving as acting executive director since December of 2017.

He succeeds Zelko Kirincich, who resigned late last year citing personal and family reasons.

“Revenues are up, customers are coming back, it’s been a record year for grain and plans are moving forward on development.

We’ve done a lot in the past year,” Scriber Scriber said.

The port had been on a downslide, according to board members, prior to Scriber taking the helm.

“That has stopped and it is going back up again,” Scriber said.

Scriber is quite familiar with port operations. Prior to his appointment as acting director, he served as manager of port logistics and administrative services for eight years.

Scriber said he has done his best over the past year to make the port run effectively and efficiently.

“I think that is the best resume point you can ever have,” said Scriber, noting his leadership style focuses on actions as opposed to words.

“I have a good team here of people who are vested in the port and its future,” he said. “I just need to harness that and move it in the direction we need to go.”

One significant accomplishment in 2018 was moving grain at record-breaking levels.

The port set a record in 2018 for grain exports with more than 51,000 metric tons of soybeans shipped out to foreign markets. That is an increase of 325 percent over 2017. In addition, the port has received more aluminum by railcar than in the past decade while feeding imports to Novelis.

The SUNY Oswego graduate said the board is sensitive to the need to make the port sustainable.

“We have to invest in our own facility and move it forward, and that’s what I am doing,” Scriber said.

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DECEMBER 2018 / JANUARY 2019

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Where in the World is Sandra Scott?

Prague

By Sandra Scott

The city of spires and surprises

P

rague is a magical city but along with the outstanding architecture, artwork and food there are side stories that add interesting twists to the sites and make them more memorable.

The city straddles the Vltava River and is connected by the 600-year-old Charles Bridge. The city is often ranked as one of the most affordable cities to visit. Americans only need a valid passport.

Even though the Czech Republic is part of the European Union, the euro is not widely accepted. The official curren-

cy is the Czech crown easily obtained with an ATM card.

On the hour tourists gather in front of the 15th century Astronomical Clock in Old Town Square. When the clock strikes the time, the cock crows and statues perform. One legend surrounding the clock relates that the Old Town councilors were so impressed with the amazing clock they had the eyes of the master clockmaker burnt out with a hot poker so he could never build another.

The many spires of the city mean there are many beautiful churches to

visit — all of which include great artwork, including the beautiful stained glass windows of St. Vitus Church.

St.James Church, built in 1232, is one of the most beautiful Baroque churches in Prague. Take note of the Virgin Mary statue on the main altar.

It was believed to be miraculous and people donated gifts to the statue. When a thief tried to steal the gifts, the statue grasped his hand and wouldn’t let go.

He was found there in the morning. Nobody was able to disengage his hand so it was cut off. Then the statue dropped the

The many spires of the city mean there are many beautiful churches to visit

18

OSWEGO COUNTY BUSINESS

DECEMBER 2018 / JANUARY 2019

hand. The wizened, blackened hand is hanging near the entrance as a warning to would-be thieves.

There is actually a word to describe throwing someone out of a window, usually reserved to refer to attempts at political assassinations. Several occurred in Hradcany Castle, including the possible assassination of Jan Masaryk, the foreign minister in 1945.

Hradcany, whose history stretches back to the 9th century, is often said to be the world’s biggest castle, which is 1870 feet in length, and includes many of Prague’s most impressive buildings and the Golden Way of little shop houses.

On a lighter note, at noon each day there is the changing of the guard ceremony.

Lennon not Lenin is the popular person today. After John Lennon, of Beatle fame, was assassinated in 1980, a wall on a quiet side street near the Charles Bridge was filled with Lennon-inspired graffiti, including comments that annoyed the communist regime. When the authorities painted over the wall, the graffiti quickly reappeared so they gave up. The ever-changing wall of drawings and sayings promote love and peace.

In front of the Kafka Museum dedicated to Franz Kafka, one of Prague’s best-known authors, is a statue that would most likely appeal to Kafka’s surrealist humor. Created by Czech artist and sculptor David Cerny, two bronze sculptures are relieving themselves into a pool of water in the shape of the Czech Republic. The stream of water they create writes a message sent from a mobile phone number.

Prague houses were not given numbers until 1770. Before that houses were identified by emblems placed on the house. Most of the places bearing such symbols are in the older parts of the city. The House of the Black Madonna is today a museum of Cubism.

Some, like The Three Fiddles, indicated the occupation of the owners. In many cases the reason for the design has been forgotten.

Sandra Scott, a retired history teacher and the co-author of two local history books, has been traveling worldwide with her husband, John, since the 1980s. The Scotts live in the village of Mexico.

DECEMBER 2018 / JANUARY 2019

Vltava River in Prague. The river is the longest within the Czech Republic.

Fifteenth century Astronomical Clock in Old Town Square is a big attraction.

Stained glass windows of St. Vitus Church.

Statue in front of the Kafka Museum dedicated to author Franz Kafka.

OSWEGO COUNTY BUSINESS

19

SPECIAL REPORT

By Deborah Jeanne Sergeant

The Old Farmer’s Almanac predicts a mild winter with not as much snow on the ground. Businesses who depend on high volumes of snow say the more snow we get, the better.

Snow Outlook: Mild or Heavy?

Snow removal businesses remain hopeful for a white winter that keeps the cash flowing in

T

he Old Farmer’s Almanac, selfbilled as a “trusted source for weather, astronomy, folklore and more since 1792,” offers an annual outlook for winter.

The current edition states that this season should be warmer than usual and wet throughout the northeastern region, “due to the expected arrival of a weak El Niño, which will prevent cold air masses from lingering in the North,” the periodical’s website states.

While that may make an easier commute and driveway maintenance for homeowners, it leaves empty shovels and little work for snow clearing businesses. Still, some of those in the business remain hopeful for a white winter that keeps the cash flowing in.

“We’re busy, really busy,” said Rich Batria, sales associate at Tony Rotella’s Body Shop in Syracuse in early November. “Everybody has been coming into the shop getting their equipment prepared.”

The business services and repairs snowplows for snow clearing companies.

“Everyone says that the Farmer’s Almanac says we won’t have a good, snowy winter, but we’re getting ready,” 20

Batria said.

Perhaps his positive attitude will cajole white flakes to fly this winter.

Michael Silliman, general manager at A & P Automotive in Oswego, sells snow removal equipment and installs plows on trucks. After 53 years in the business, he’s not as sure this winter will be as snowy as snow removers may hope.

“It’s hard to say,” he said. “We’ll definitely get winter. It comes every year.

We’ll get an amount of snow, whether it’s spread out or in a two-week period.

We know that‘s going in. That’s why we live here. You can’t really predict mild or heavy.”

He urges people to prepare for it anyway.

In addition to contracting with a snow removal business or preparing their own equipment, stock up on snow melting agents for the driveway and pack a winter emergency kit for the car — just in case your commute goes awry.

The American Automobile Association recommends packing in the trunk a bag of abrasive material (sand, salt, cat litter) or traction mats, snow shovel, flashlight with extra batteries, window washer solvent, ice scraper OSWEGO COUNTY BUSINESS

with brush, cloth or roll of paper towels, jumper cables, extra warm clothing, blankets, warning devices like flares or triangles, drinking water, non-perishable snacks for both human and pet passengers, first-aid kit, basic toolkit and a mobile phone and car charger pre-programmed with rescue apps and important phone numbers including family and emergency services.

Membership in a roadside service plan may also help you if you’re stranded in a snow bank.

“The winter does affect a lot of businesses,” Silliman said. “Many depend upon it around here, as much as we might not like it.”

In addition to ski resorts, skating rinks, snow removers and stores selling winter clothing, snowy winters also give an uptick in business to restaurants that deliver food, indoor entertainment venues like movie theaters, and, as residents crank up the heat, energy companies and furnace maintenance and repair firms.

So when your driveway and sidewalk lie buried at 6:30 a.m., view it as good fortune for others, even if it hampers your commute to work.

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21

NEWSMAKERS NEWS BRIEFS ON LOCAL BUSINESSES & BUSINESS PEOPLE Pathfinder Names Clay Branch Manager David Cavallaro has been hired as the branch manager for Pathfinder Bank’s Clay office. His duties will be developing retail and commercial business, while managing the day to day operations of the branch.

“We are excited to have Dave join our team,” said Robert Butkowski, vice president of branch administration..

“With his strong leadership skills and industry knowledge, including his time spent serving and understanding the Clay market, we believe he will be a tremendous asset to our organization. We look forward to watching him grow and expand our business in the Clay Cavallero region with this role.”

Prior to joining Pathfinder Bank, Cavallaro worked at Charter One Bank and Key Bank. He held the titles of relationship manager, assistant branch manager and branch manager during his time at these financial institutions and worked with business and retail clients to achieve their financial goals.

Cavallaro resides in Baldwinsville with his wife and three children. In his spare time, he enjoys spending time with his family and playing hockey.

Currier Joins C&S as Managing Architect C&S recently welcomed Patrick Currier, Sr. as a managing architect.

According to the company, Currier is a well-known North Country architect with more than 30 years of experience designing municipal, higher education and healthcare facilities.

He joins C&S’s growing architec22

B

Beardsley Project Receives Prestigious AIA CNY 2018 Design Award

eardsley Architects + Engineers recently announced that the St. Lawrence University, Herring Meeting/Briefing Room Reawakening project, located in Canton, has been selected by the AIA Central New York chapter to receive a 2018 Award of Merit in the Adaptive Reuse/Historic Preservation category. The awards program recognizes outstanding achievements in architecture for recently completed projects by architects and firms based in Central New York. This year’s ceremony was held at the Everson Museum of Art on Nov. 3.

Professionals from Beardsley — Michael N. Reynolds, Bernie Brown and John MacArthur — teamed with St. Lawrence University to design the reawakening of the historic Herring Hall. Listed on the National Register of Historic Places in 1974, Herring Library is the second-oldest building on the campus. While it had been well-maintained over the years, renovations in the mid-1970s stripped the building of its original character.

To correct the actions of the past, SLU used this opportunity to look back at period specific examples on campus and beyond to guide their vision for its future. The newly renovated space OSWEGO COUNTY BUSINESS

will be reserved for special events and speaking engagements and will also serve the students as a learning space and gallery.

To coordinate the interior reconstruction, SLU’s capital projects manager Bob Hance, in partnership with master craftsman, John Gillis, combined their talent to lead the construction team through the integration of a contemporary infrastructure, including the delicate job of installing an entirely new internal steel structural system, staged through the window openings, along with sophisticated information technology, audio/video, and life safety systems.

The original white Carrara marble floors were protected as the only finish to survive the nearly 150 years of use. The layered custom moldings, cabinetry, wainscoting, and coffered ceilings meticulously designed by Beardsley were constructed by John Gillis of white oak and Douglas Fir, and define the grand lecture space.

Stained glass and custom carpeting designed and crafted by SLU Alumni speak to the love and commitment this SLU community has for this historic and iconic structure.

DECEMBER 2018 / JANUARY 2019

ture practice as one of its most senior team members. Based in Watertown, he brings considerable expertise in all phases of project design and construction. He has built a reputation for delivering a high level of commitment and responsiveness, b u i l d i n g long-lasting relationships with his clients.

Currier His work includes projects for the Bear Den Lodge at Whiteface Mountain, Watertown Savings Bank, Jefferson-Lewis BOCES, St. Lawrence Seaway Development Center and numerous towns, cities and villages throughout the North Country.

Currier is a graduate of SUNY Delhi and Jefferson Community College and is a registered architect in New York.

Kwasniewski Joins Beardsley Architects Beardsley Architects + Engineers recently announced that Christopher Kwasniewski has joined the firm as structural engineer.

K w a s niewski has more than 20 years of experience in structural engineering including project management; project planning and estimating; inKwasniewski spection, evaluation and repairs of structures; and extensive analysis and design of concrete, steel, masonry, wood and cold-formed metal structures.

He has designed a wide variety of buildings and structures for industrial and municipal clients. He is an active member of the American Society of Civil Engineers and the Structural Engineering Institute.

Kjerstad Promoted at Pathfinder Bank Mackenzie Kjerstad has been DECEMBER 2018 / JANUARY 2019

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named commercial portfolio manager at Pathfinder Bank. “ We a r e pleased to recognize Mackenzie with this promotion,” said Ronald G. Tascarella, vice president, commercial team leader. “With her work ethic, Kjerstad as well as her extensive knowledge of commercial lending, Mackenzie has been a great asset to our organization. We look forward to watching her grow with this new position.”

As a commercial portfolio manager for the Oswego market, Kjerstad will assist the business services team members with underwriting, portfolio management, monitoring and regulatory compliance matters. She will also evaluate and recommend approval of customer applications for lines of credit, commercial loans and commercial real estate loans.

Shortly after earning her bachelor’s degree in economics from SUNY Oswego in 2015, Kjerstad joined Pathfinder Bank as a commercial credit analyst.

Kjerstad is a resident of Oswego and in her spare time, she enjoys reading and spending time at the Oswego Country Club.

Tryniski Named Commercial Lender at Pathfinder Nick Tryniski has been named account manager at Pathfinder Bank.

As an account manager for the Syracuse market, Tryniski will help provide lending and deposit solutions to both existing and new business customers, identify the risk inherent in loan transactions and participate Tryniski in the annual financial review of existing commercial customer. He will also evaluate and recommend approval of customer applications for lines of credit, commercial DECEMBER 2018 / JANUARY 2019

loans and commercial real estate loans.

Prior to joining Pathfinder Bank as a credit analyst in 2016, Tryniski was employed at M&T Bank. He earned a degree in finance from LeMoyne College and is a resident of Baldwinsville. In his spare time, he enjoys golfing, home improvement projects and bowling.

Home&Business 125

Grossman St. Amour CPAs Adds Employees Grossman St. Amour CPAs PLLC in Syracuse has recently welcomed two professionals.

• Kevin M. Karleski is a graduate of Le Moyne College, Madden School of Business with a Master of Business Administration degree and a Bachelor of Science degree in accounting. Karleski works in the firm’s audit and tax services groups. He practices in the areas of audit and attest engagements financial statement preparation, income tax return preparation, payroll and sales tax return preparation, and bookkeeping. Karleski works with nonKarleski profit organizations, fire districts, public school districts, museums, for-profit businesses and individuals.

He lives in Syracuse.

• Jillian M. Roop is a graduate of Le Moyne College Madden School of Business with a Bachelor of Science degree, and a graduate of SUNY Adirondack with an associate degree in science in business administration.

Roop works within the firm’s audit and tax services groups. She practices in the areas of audit and attest engagements, financial statement preparation, income tax return preparation, payroll and sales tax return preparation, Roop and bookkeeping. Roop works with nonprofit organizations, for-profit businesses and individuals.

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23 25

Michael J. Falcone, chairman emeritus and founder of The Pioneer Companies and his wife Noreen, (center) accept a plaque from Frances Lanigan, (right), vice president, CCOC board of directors. In 2016 the Falcones donated the former Cayuga Community College and Center for Instruction Technology and Innovation (CiTi) site to Catholic Charities of Oswego County.

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Catholic Charities Dedicates New Building in Fulton CCOC honors donors, including the Falcone family, who donated a building assessed at $3.3 million

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atholic Charities of Oswego County, (CCOC), recently dedicated its new building at 808 W. Broadway, Fulton, and honored the Falcone family, the Richard S. Shineman Foundation, the Mirabito family, and two Fulton priests who served as past diocesan directors of CCOC. In addition, CCOC employees with five and 10 years of service were recognized.

“Our new building has proven to be a wonderful asset to the community we serve ,” said Frances Lanigan, vice president, CCOC board of directors.

“The abundance of space not only allows us to house all our programs, it has also allowed us to open our building to several service agencies as tenants, whose missions align with ours.”

In 2016, Michael J. Falcone, chairman emeritus and founder of The

26

OSWEGO COUNTY BUSINESS

Pioneer Companies, donated the former Cayuga Community College and Center for Instruction Technology and Innovation (CiTi) site to CCOC. In addition to donating the 80,000 sq. ft. building, Pioneer also donated the cost of asbestos removal, which totaled approximately $70,000, said Mary-Margaret Pekow, CCOC executive director. The building is assessed at $3.3 million.

“We are tremendously grateful to the Falcone family for their generosity in providing this building,” Lanigan said. “It will help ensure that Catholic Charities can better serve the many clients it has for many years to come.”

Lanigan presented Michael and Noreen Falcone with a plaque recognizing their gift, which will be mounted at the main entrance to the building.

A plaque was also presented to the DECEMBER 2018 / JANUARY 2019

Richard S. Shineman Foundation for their $250,000 donation toward renovation costs. “The Shineman Foundation was an early contributor, and we couldn’t have moved forward with our renovations without their assistance,” Lanigan said. “We shall always appreciate their vital support.” The plaque will be installed in the main entrance of the building.

Rev. Joseph Scardella, pastor of Holy Trinity Parish, Fulton, accepted a plaque recognizing fellow priests, Rev. William Brown and Rev. Robert Stephenson, as “Catholic Charities champions.” Both Brown and Stephenson served as diocesan directors for Catholic Charities and were pillars of our community, Lanigan said. The plaque will be installed outside the organization’s emergency services office.

The CCOC thrift store was renamed “Pauline’s Closet,” in honor of the late Pauline Mirabito, wife of the late Angelo Mirabito. She and her husband owned and operated Angelo’s Big M Market with their family for many years. Their son, Jerome Mirabito, executive vice president, Fulton Savings Bank and a Fulton City Court Judge, served for many years as a member of the CCOC board of directors. Joining Lanigan for the plaque presentation were Pauline and Angelo’s sons, David Mirabito, a certified financial planner with Mass Mutual in Fulton; and Roger Mirabito of Fulton, communications coordinator at Onondaga Community College.

Several CCOC employees were recognized for their five and ten years of service to the organization. Recognized for five years of service were Joe Arnold, Tammy DeRonde, and David Williams.

Karen Davies Buckley was recognized for ten years of service.

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with national resources that believes the best investments are the ones that From basic accounts credit If youcustomers want more fromand yourdigital bank,banking use the to red key. products and retirement help thrive. planning, we’re your one-stop bank for convenience. Work with a local bank If younational want more fromand your bank, usethe thebest red key.

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Key.com is a federally registered service mark of KeyCorp. ©2018 KeyCorp.

KeyBank is Member FDIC. 171005-170606 -8642800

Nelson Law Firm to Become Prosachik Law Firm, PLLC

A

llison J. Nelson, managing partner of Nelson Law Firm in Oswego has announced that the firm will become Prosachik Law Firm, PLLC, effective Jan. 1.

Rebekah Prosachik, currently an associate with Nelson Law Firm, will be the new managing partner of Prosachik Law. Nelson, who was elected Oswego County Family Court Judge this past November, is no longer able to practice law with her firm, and will assume her new role with Oswego County at the start of the new year.

“I am pleased to announce that the

law firm will continue to operate at our current location, 209 W. Seventh St., Oswego as Prosachik Law Firm, PLLC with my associate, Rebekah Prosachik, as the managing partner,” said Nelson.

“Ms. Prosachik is admitted to practice law in the state of New York and the state of New Jersey, and is fully prepared to continue to represent the established clientele and all matters handled presently by our firm.”

The staff of Prosachik Law Firm, PLLC have a combined 70 years of handling legal matters.

Prosachik has represented banks and individuals in all phases of real estate transactions; municipalities in drafting local laws, zoning and planning matters; and the Department of Social Services in family court, supreme court and surrogate’s court.

She has also counseled clients regarding estate planning, including wills and trusts.

“We look forward to maintaining the strong representation and reputation that Allison’s firm has been entrusted with and garnered over the past 20 years,” said Prosachik. “Our experienced legal team at Prosachik Law Firm welcomes the opportunity to serve this community, and we anticipate this transition to be seamless for our existing and new clientele.”

Prosachik received her B.A. from the University of Colorado at Boulder in 1997, and her J.D. from the California Western School of Law in San Diego in 2004.

Key.com is a federally registered service mark of KeyCorp. ©2018 KeyCorp.

KeyBank is Member FDIC. 171005-170606 -8642800

28

OSWEGO COUNTY BUSINESS

Key.com is a federally registered service mark of KeyCorp. ©2018 KeyCorp.

KeyBank is Member FDIC. 171005-170606 -8642800 Key.com is a federally registered service mark of KeyCorp. ©2018 KeyCorp.

KeyBank is Member FDIC. 171005-170606 -8642800

DECEMBER 2018 / JANUARY 2019

DS

the al ort.

ortunity mmunity

ment

t

d.org 13069

OSWEGO INDUSTRIES BUILDS BUSINESS PARTNERSHIPS WITH A PURPOSE. For nearly 50 years, our organization has grown the incredible abilities of adults with developmental disabilities with training, employment and support.

A partnership with Oswego Industries is not a donation. It’s an opportunity to do what’s best for your organization and what’s right for your community

Our business capabilities include:

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Lease Terms, and Rates Designed around Your Business Needs Build to Suit Options Available Distance to:

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Norm Swanson Owner Tailwater Lodge Altmar, NY

Pathfinder Bank is We chose Pathfinder Bank because of the personnel involved.

The communication skills. The attention to detail. Pathfinder Bank is a community Bank. It’s not a bank that moves people in and out of the market. It’s a bank that pays attention and understands what we do. Pathfinder Bank is My Bank.

My Bank.

www.pathfinderbank.com Oswego: (Main: 315.343.0057 Plaza: 315.343.4483 Downtown Drive-Thru: 315.343.2577) Mexico: 315.963.7248 • Fulton: 315.592.9545 • Lacona: 315.387.3437 Central Square: 315.676.2265 Cicero: 315.752.0033 • Syracuse: 315.207.8020

DECEMBER 2018 / JANUARY 2019

OSWEGO COUNTY BUSINESS

Member FDIC

29

DiningOut

By Christopher Malone

Restaurant

Guide

Old City Hall and Water St. Cafe at 159 Water St. in Oswego.

T

Fresh Comfort Food at Old City Hall

here is a lot to enjoy at Old City Hall and the attached Water Street Café at 159 Water St., Oswego.

It’s a very cut-and-dried establishment with culinary fare and entertainment, but it doesn’t even have a website for internet searchers to reference, save a social media presence with a Facebook page and Instagram handle.

Old City Hall’s name really does derive from what it once was Oswego’s City Hall. The “new” local government home was built in the early 1870s.The brick building, with great vistas of Oswego River was built in the mid-1930s.

There’s an interesting mystique about the area surrounding Old City Hall. It sits on a dimly lit one-way street, but it doesn’t evoke a sense of danger.

30

It’s easy to imagine a band setting up outside and jamming away. Yet, with the elegance of old wooden doors, stringed lighting, and the surrounding brick, this place could be a perfect jazz club.

The wood-heavy interior shows the Market House’s old, steady history.

There are pillars throughout an open floor plan with a dimly lit bar and bright eating area of Water Street Café at opposite ends.

The handwritten menu features a variety of American restaurant staples with burgers, wraps, salads and the gray-area international fare with pizza, tacos, burritos and quesadillas. Each section’s item pertains to a particular theme.

The salads are named after characters from “Gilligan’s Island”. The quesadillas OSWEGO COUNTY BUSINESS

are members of The Beatles. The tacos relate to “The Big Lebowski”.

As entertaining as the names of the familiar dishes are, are they as fun and delicious as their descriptions read?

Since it was Tuesday, and for the sake of a “Taco Tuesday,” my partner and I zeroed in on the tacos. However, our server let us know that quesadillas were actually $5.75. Taco nights are actually on Wednesdays ($2 per taco special).

We opted for the John (normally $9.75) and Ringo ($9.75) quesadillas to start off, because the goat cheese for the Paul wasn’t in stock. I think Lennon would approve of this Mexican dish. The crispy tortilla was filled with chicken, tomatoes and jalapeños.

DECEMBER 2018 / JANUARY 2019

Keeping the ingredients together was the cheddar jack cheese. As McCartney kept rhythm, this very well could have been the underlying groove of the meal.

The bits of jalepeños in the Paul didn’t make the dish too spicy, but gave it a little kick it needed.

Ringo may give his quesadilla a notable peace sign as it was filled with turkey, bacon, tomatoes and American cheese. It wasn’t as flavorful as the other we enjoyed. I’m going to blame the cheese. However, splashing a little chipotle hot sauce on — what I did with the leftovers — kicked the quesadilla up a notch.

Both quesadillas were made to order. Each bore distinctive grill marks and came out hot. The ingredients weren’t bland, which makes the quesadillas noteworthy. Many places I’ve gone to have offered the basic cheese and tortilla quesadilla for around $8.

Water Street Café gives the patron more to enjoy for a smidgen more.

The tacos and burrito came out at the same time, which was a little bit longer than anticipated. However, as previously stated, the food comes out as ordered. At this time in the evening, business picked up. More customers came in, and the age demographic was a wide range. More people sat at the bar at the other end of the hall. There was a musician who began to play. Old City Hall has live music a few nights a week, especially during the weekend.

Tuesday nights are designated for open mic performances. The weekend shows don’t have a cover.

Out of the handful of “The Big Lebowski”-themed tacos, we went with The Bunny ($13.25), which is more tasteful than Tara Reid’s acting career. There was a decent sized piece of mahi mahi in a bed of tasty jicama slaw in the soft taco shell. The poblano mayo was nice, soft and added that pinch of pepper flavor.

All this was accompanied by pico de gallo and lettuce. This adds up to meet the expectation of great fish tacos.

The Allstar Seaworthy burrito ($13.25) also came decorated with grill marks. Although, I was never a fan of The Snorks, I’d go to great depths to get my hands on this dish. The very sharable burrito was tightly wrapped around shrimp, rice, avocado, pico and lettuce. The seafood tasted fresh, the garlic was a little shy, and the lime cream was a delightful addition.

The tacos, which come in pairs, and the burrito came with a side of chips and salsa. The cup of salsa was on the small side, served in a sample cup the size DECEMBER 2018 / JANUARY 2019

The John quesadilla features jalapeños, chicken, tomatoes, and cheddar jack cheese.

The Bunny: mahi mahi fish tacos with jicama slaw and poblano mayo. of those plastic shot glasses. The chips were really good. They were hot, very crispy and they weren’t overly salted.

The bill came to $40 and change.

There was a decent amount of food for the cost. We’ll probably tap into the burgers and other next time, because they do look delicious, but we really wanted to have a themed meal for the dark, cloudy evening.

Although Old City Hall and Water Street Café’s dishes are far from authentic Mexican, it’s great comfort food. It’s a place to frequent for all seasons — if it’s too hot to cook, when a break is needed from the kitchen, or just because. When figuring in the music and the atmosphere, I wouldn’t hesitate going back.

OSWEGO COUNTY BUSINESS

Old City Hall / Water Street Cafe Address 159 Water St, Oswego, NY 13126 Phone 315-207-1550 Website/Social www.facebook.com/oldcity.hall www.instagram.com/ oldcityhalloswego Hours Daily: 11:30 a.m. – 2 a.m.

Kitchen closes daily at 11 p.m.

31

SPECIAL REPORT

Pizza War in Mexico, NY Three pizza shops fiercely competing for customers in tiny village of Mexico in Oswego County (pop. 5,200)

B

link while driving along Main Street and you might miss it: three pizzerias within two blocks.

In New York City it wouldn’t be that unusual to discover several pizzerias within sight of each other.

But in Mexico, N.Y., a solidly rural, working-class town of 5,200 people, three pizzerias competing for customers in close proximity is something of an oddity.

Mexico boasts a grocery store, two gas stations, three banks and a half dozen churches, as well as a handful of eateries ranging from restaurant fare to fast-food. When it comes to dining choices, however, there isn’t much overlap. There’s a sit-down restaurant, a diner, a Chinese restaurant, a McDonald’s, a Dunkin Donuts and a Subway.

The pizzerias each occupy quaint storefronts on same side of Main Street

32

By Ken Sturtz Mexico Chamber of Commerce and a lifelong resident. “I think they’ll all be fine though. Competition is for good everyone.”

The Players

starting at the corner of Route 69 with Paulanjo’s Pizza (3255 Main St.), followed by Stefano’s Pizzeria & Restaurant (3273 Main St.), and Damiano’s Eatery (3281 Main St.). Each owner has a different style and business model, but pizza is the top seller for each.

“I’m still amazed that we can support that many pizza shops,” says Betty Green, president of the Greater OSWEGO COUNTY BUSINESS

n Paulanjo’s — Joe Harris and his wife Paula opened their in Pulaski in the late 1980s. A couple years later he was looking for a spot to open a second location in Mexico when he received a phone call. The woman who owned one of the pizzerias in Mexico had discovered Harris was looking. She told him she didn’t think the town could support another pizza shop and suggested he buy her out instead. Harris says he did just that and opened Paulanjo’s in Mexico in 1989.

The business relocated from a DECEMBER 2018 / JANUARY 2019

spot down the street years ago but has remained in Harris’ family. Earlier this year he and his wife incorporated the business and made their son Nick majority owner. Nick manages the Mexico location and will eventually run the whole business, Harris says. n Damiano’s Eatery — In 2009, Denise Damiano opened The Bake Shop, though she changed the name to Damiano’s Eatery a couple years ago.

She learned about the business from her father, she says, who came to the United States from Italy as a teenager.

He owned several bakeries, including one in Mexico, Angelo’s Bakery.

She and her siblings learned the business from the ground up, starting with helping out after school when they were kids, she says.

“It’s all I’ve known really,” Damiano says. “I always wanted to open up my own place.”

She initially wanted to open a bakery, but after doing research decided she might not be able to bring in enough revenue with just a bakery and decided to add pizza, which has higher profit margins. She was in the planning stages when Dunkin Donuts broke ground in Mexico. After that, she says, she removed doughnuts from the menu she was creating and opened a pizza shop and bakery. n Stefano’s Pizzeria & Restaurant — Salvatore “Savie” Magro’s father, Stefano, also came to the United States from Italy. He opened the first Stefano’s pizzeria in Carthage in 1985. Magro learned the business from a young age.

The family opened a second location in Pulaski in 2003. Magro and his wife moved to Mexico and continued running the Pulaski location.

The couple wanted to open a Stefano’s where they lived in Mexico, but Magro says they knew the owners of the Cam’s Pizza in Mexico and didn’t want to compete with friends. They were looking at different locations when the Cam’s abruptly closed. In 2011, they purchased the business and moved into the building Cam’s had occupied. They ran a small takeout business there, but wanted to find a space that would allow them to add a restaurant. Two years later one of the buildings they had eyed for an expansion became available. They bought the old Wayne-Crandall Pharmacy building, renovated and opened their restaurant.

Damiano’s Eatery

Paulanjo’s

The Competition Stefano’s Pizzeria & Restaurant

All three owners acknowledge that DECEMBER 2018 / JANUARY 2019

OSWEGO COUNTY BUSINESS

33

couple knew they eventually wanted to expand to have more of a small town sit-down restaurant instead of purely delivery or carryout.

“Mexico is a small town that is very much in the mold of Carthage,” Magro says. “You don’t find a lot of these towns anymore.”

Finding a new location wasn’t the only challenge, however. They also had to add staff. At their old location there were six people including Magro and his wife. Now their staff includes upwards of two dozen people depending on the season. One of the biggest challenges of branching out was convincing people to use the dining room. Magro says.

Over time, however, customers have become comfortable with sitting down and enjoying a meal at the restaurant.

The Prices Employees at Damiano’s prepare a large cheese pizza for an order. there is more competition, but they’ve diverged on how best to handle this competition. Paulanjo’s remains mostly focused on delivery and carryout.

Harris says their Buffalo bread bites remain a popular item. Damiano’s also sells fish dinners and baked goods. She tries to emphasize that all the breads and dough are made from scratch. Stefano’s has expanded to include the sit-down restaurant and serves beer and wine.

“I keep imagining that one of us is not going to keep going,” Harris says after seven years of competition between the three businesses.

Harris says the Mexico location makes money, but doesn’t have the same volume it did before there were three pizzerias in town. Lower unemployment has also made it tougher to hire and keep staff, especially delivery drivers. And he says there used to be more room in the business to make mistakes and recover. Now a single foul up can send a customer down the street to a competitor, he says.

Damiano says minimum wage increases make her business more difficult. And she says she worries about all kinds of competition — there are more non-pizza food options in town now than years ago — but doesn’t lose sleep over it. The delivery business is particularly challenging because the pizzerias in Mexico overlap somewhat other pizzerias. Damiano’s, for example, has a seven-mile delivery range for most orders, which occasionally puts them in competition with pizza shops in Scriba and Parish.

“Luckily for me I’m not just selling 34

Three pizzerias competing with each other in Mexico has created downward pressure on prices, owners say pizza,” Damiano says. “I think if I was just pizza I’d probably be in a not so good predicament.”

Diversifying her offerings has helped keep business steady, she says.

About a quarter of her revenue comes from bakery items which are made fresh. She also makes wedding cakes.

And haddock dinners provide a boost; they’re routinely the most popular menu item after pizza.

Magro says he and his wife knew when they opened that there were two competing pizzerias. But he says they’ve tried not to worry too much about competition and instead focused on growing their business and making sure they provide excellent customer service.

“If people like us and choose to come back, that’s the best kind of feedback we can get,” he says.

After purchasing and renovating their new building, they opened their restaurant which includes beer, wine and homemade dinner entrees. Magro’s father has a similar restaurant at the family’s Carthage location and the OSWEGO COUNTY BUSINESS

Three pizzerias competing with each other hasn’t led to a price war, but owners say it has created downward pressure on prices. A large 16-inch cheese pizza sells for $16.83 at Paulanjo’s, $13.75 at Stefano’s and $13 at Damiano’s. The businesses have rolled out a variety of deals and specials to attract customers. But the cheapest pizza is found at Fastrac, a privately owned company that has more than 50 gas stations and convenience stores across the state. Fastrac heavily advertises its 16-inch pizza with unlimited toppings for $10.

Damiano says she worries that customers will be lured away from the pizzerias to Fastrac’s pizza by the price. Of course price isn’t the only factor that determines success in the pizza business.

“It definitely does not just come down to price,” says Steve Green, publisher of PMQ Pizza Magazine, a trade publication focusing on the pizza industry. “Consumers are willing to pay for better quality pizza in most areas, and the consumer market is too educated about what constitutes good pizza now.”

“There are many variables, but offering the best quality pizza you can is the best way to create a strong market for your product.”

Harris, Magro and Damiano agree that increased competition has a positive benefit for the customers. They say it forces each pizzeria to offer the best product and service possible, or face losing customers.

“Competition makes you better,” Magro says.

DECEMBER 2018 / JANUARY 2019

Dining Out M A G R O Rome S Sorrento Palermo Sicily

STEFANO’S PIZZERIA &

RESTAURANT (315) 963-8888 3273 Main St, Mexico

www.stefanospizzeria.com Online Ordering Available Delivery Available “A Little Bit of Itlay In Your Own Backyard”

(315)298-1122 3852 Rome Rd, Pulaski

Pizza n Pasta n Calzones n Salads Subs n Wings n Desserts n Dinners

Call For Daily Specials

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“Mr. Sub” Serving Pulaski since 1972

Salads, Tacos, Pizza & Wings

OVER 36 VARIETIES OF HOT & COLD SUBS! 4840 N. Jefferson St., Pulaski OPEN 7 DAYS A WEEK

We accept Visa, Mastercard & Debit

Call-in orders are welcome…

298-6021

SERVING BREAKFAST, LUNCH and DINNER Serving 7 days a Week - Fast Service- Fresh Coffee Plenty of Parking

Mimi’s Drive In Rt. 481 North, Fulton • 593-7400

Mon-Thurs 6-9 • Fri & Sat 6-9 • Sun 6:30-9

Catering Available n 50 Person Party Room in Both Locations

WE SPECIALIZE IN:

• Off-Site Catering • Training and Staff Events • Personal Service & Customizable Offerings • Fine Dining • Lodging

Serving Lunch from 11:30 a.m.

Serving Lunch from 11:30 a.m. and Office Luncheons Welcome ServingBusiness Lunch from 11:30 a.m.

ServingBusiness Lunch Dinner from 11:30 a.m. | Business and Office Luncheons Welcome Served from 5 p.m.

Friday from 4 p.m. and Office Luncheons Welcome

Business and Office Luncheons | Friday5 from Dinner Served from 5Welcome p.m.from Dinner Served p.m.4|p.m.

Friday from 4 p.m. | FridayRooms Dinner Served Three from 5 p.m. from 4 p.m.

Banquet available for Wedding

Three Banquet Rooms available for Wedding

Rehearsal Dinners, Bridal Baby Three Banquet Receptions, Rooms available for Wedding Three Banquet Rooms available forand Wedding Receptions, Rehearsal Dinners, Bridal and Baby Receptions, Rehearsal Dinners, Bridal and Baby Showers, and any other special events.

Receptions, Rehearsal Dinners, Bridal and Baby Showers, otherevents. special events.

Showers, and anyand otherany special

Telephone:

(315) 509-4281

Showers, and any other special events.

Accommodating up to 300 guests.

Accommodating to 300 guests.

Accommodating up to 300up guests.

No party too No small. party is too small.

Noisparty is too small.

Accommodating up to 300 guests.

Website: No party is too small. www.riverhouserestaurant.net

315-963-3830 theeishouse.com

Famous Italian Cuisine.

4818 Salina St, Pulaski, NY 13142

Lunch and Dinner Service Monday - Saturday 11am - 9pm

8891 McDonnells Parkway | Cicero, NY 13039 8891 McDonnells Parkway Minutes from Routes 81 and 481 | Cicero, NY 13039 Minutes from Routes Parkway 81 and 481| Cicero, NY 315-699-2249 8891 McDonnells 8891 McDonnells Pkwy Cicero, NY 13039 315-699-2249 www.borios.biz Minutes from Routes 81 and 481

13039

Business Meetings | Seminars

Parties | Receptions Minutes from Routes 81 and 481 www.borios.biz 8891 McDonnells Parkway | Cicero, NY 13039 315-699-2249 315-699-2249 Minuteswww.borios.biz from Routes 81 and 481 Salads, Burgers, Sandwiches, Pastas, Seafood, Beef, Chicken, Pork www.borios.biz

315-699-2249 www.borios.biz DECEMBER 2018 / JANUARY 2019

OSWEGO COUNTY BUSINESS

Open 7 days a week Call: 343-3540 156 West Utica Street, Oswego, NY 13126 canalesrestaurant.com

35

Construction crews were finalizing construction of Taco Bell in Fulton in early December. Franchisee Hospitality Syracuse, Inc. of Cicero plans to open a second store in Oswego in the spring. According to website Business Insider, it costs between $1.2 million and $2.6 million to open a a Taco Bell restaurant.

Taco Bell to Open Fulton Location, First of Two Stores in Oswego County Hospitality Syracuse, Inc. of Cicero, already operates 50 Taco Bell stores in the state

S

ince the debut of its first store in March 1962 in Downey, Cal., Taco Bell has expanded its footprint to more than 7,000 locations.

Started by World War II marine vet Glen Bell, the restaurant chain has grown gradually over the years. It’s now owned by Yum! Brands, affiliated with PepsiCo. About 80 percent of the stores are franchised.

By the end of the year, Oswego

County will get its first store — in Fulton, where franchisee Hospitality Syracuse, Inc. is completing construction of its Fulton store.

The a 2,150 sq. ft. store in Fulton is expected to open before Christmas, according to Jessica Woodburn, marketing director for Hospitality Syracuse, Inc., the firm that operates more than 50 Taco Bells stores over a large swath of New

BUSINESS UPDATE

36

OSWEGO COUNTY BUSINESS

York state.

Hospitality Syracuse, Inc. builds, owns and operates all of them, employing approximately 2,000 people, according to Woodburn.

Fulton’s Taco Bell is located at 501505 S. Second St. (state Route 481), south and across the street from Huhtamaki.

The location will employ 60 people, 10 to 15 of them full-time. Hospitality Syracuse, Inc. bought the property from the city of Fulton for $110,000.

The company plans a second store for Oswego County in the spring — in Oswego, at the former building used by Ponderosa Restaurant on the corner of George Street and state Route 104.

Oswego’s Taco Bell will be virtually identical to Fulton’s, according to Woodburn, though the architectural design may still change slightly.

Woodburn expects construction to begin in Oswego by spring and to end approximately 90 days later for an opening in the summer. The front of the new restaurant will sit more toward state Route 104 with an entrance and exit on both Route 104 and George Street, according to Woodburn. The entire corner will be leased from real estate developer Rocklyn Development, Inc. of Cicero, rather than purchased, unlike the property in Fulton.

Woodburn does not foresee any other future Taco Bell development in the county, though she didn’t absolutely rule the possibility out.

While Woodburn declined to put a dollar figure on Taco Bell startup costs, the financial website Business Insider puts that figure at between $1.2 million and $2.6 million for a new restaurant, including construction costs and a $45,000 franchise fee.

Beyond that, Taco Bell charges a 5.5 percent royalty on gross revenues plus a marketing fee of 4.25 percent, again on gross sales. The typical successful Taco Bell, according to industry magazine QSR, registers annual sales of at least $1.5 million. According to the website www.franchisesfor.sale.com, all this translates to an average annual net profit of $80,000 to $100,000 per store.

With New York state’s minimum wage set to rise at the end of 2018, Oswego’s and Fulton’s new Taco Bell employees can expect to start out at least at $12.75 an hour. Fast-food workers’ minimum wage is the highest of all minimum wages in the state. All other workers outside New York City will see their minimum wage rise to $11.10 an hour on Dec. 31.

By Randy Pellis

DECEMBER 2018 / JANUARY 2019

DocuPet Joins SUNY Oswego Start-Up NY Program Canadian firm brings pet licensing technology to the city of Syracuse and will add eight new jobs to The Syracuse Tech Garden

S

UNY Oswego announced Nov. 7 that DocuPet, a Canadian software development company, will develop custom pet licensing software for municipalities. Partnering with SUNY Oswego through the START-UP NY program, DocuPet plans to invest more than $93,000 and create at least eight new jobs locally.

This investment complements the CNY Rising regional strategic plan to revitalize the local economy.

“Our campus eagerly welcomes this partnership with DocuPet particularly in the area of technology innovation. This is a core program area for our campus and potential pipeline for our students,” said SUNY Oswego President Deborah F. Stanley.

DocuPet intends to take advantage of SUNY Oswego’s strong student pipeline for both internships as well as employment opportunities in areas such as computer science, business, marketing and communication. The company is also interested in sharing its technology and business innovation strategies with the classroom.

“DocuPet is thrilled to work closely with SUNY Oswego and the city of Syracuse in launching in the U.S. at The Syracuse Tech Garden,” said DocuPet CEO Grant Goodwin. “Partnering with CenterState CEO has connected us to mutually beneficial relationships with SUNY Oswego, the city of Syracuse, and others.”

DocuPet provides custom software and robust online services to municipalities and businesses. With a mission of providing pet licensing, rewards programs and lost pet services to as many pets as possible, they hope to ensure that every pet in North America has a safe and happy home each night.

DocuPet claims the most advanced pet licensing program in North America, driving ordinance compliance while reducing municipal costs and providing new value to pet owners.

DocuPet launched its first municipal pet licensing program in Ontario, Canada, in late 2014. Since that time, DocuPet has partnered with more than 20 municipalities and regions.

“CenterState CEO has engaged with our economic development counterparts in Kingston and eastern Ontario, Canada, to help create ‘soft-landing sites’ to enable companies to expand their markets on both sides of the border,” said Robert Simpson, president of CenterState CEO. “We are excited that DocuPet is one of the first Canadian companies to utilize this partnership to open a U.S. location in Syracuse. CenterState CEO, in partnership with the city of Syracuse and SUNY Oswego and utilizing the unique startup ecosystem of The Tech Garden, has provided the company with connections to people, customers and resources they need to be successful.”

Launched by Gov. Andrew M. Cuomo in 2014, START-UP NY is an innovative tax incentive program that partners new, growing and relocating businesses with New York state’s large network of public and private colleges and

BUSINESS UPDATE

DECEMBER 2018 / JANUARY 2019

OSWEGO COUNTY BUSINESS

universities.

Through the use of tax incentives that significantly reduce state and local taxes for participants, the program encourages businesses to create new jobs while establishing a meaningful, mutually beneficial partnership with its college or university sponsor. These partnerships enable companies to access faculty, industry experts, equipment and advanced research facilities associated with the schools; and create new opportunities for students to receive first-hand experience and internships with START-UP NY businesses.

Dozens of colleges and universities across New York State are participating in START-UP NY, with more than 700 approved zones that represent over 7 million square feet of eligible space for new or expanding businesses to operate on or near campuses. Each college and university’s approved START-UP NY plan is available at www.startup.ny.gov.

For more information about DocuPet, please visit www.docupet.com.

37

the Financial Planning Association was most memorable.

“First and foremost, I consider myself a financial planner. I want to look at the entire financial picture before I recommend anything,” Mirabito said. “I still am primarily involved in investing money for clients while others on my team handle the rest of the insurance issues.”

He said retirement income planning has become a major part of his business.

“My objective is to help people maximize their assets and income and secondly, minimize taxes,” he said.

Road map to success

David D. Mirabito, senior financial services executive with Financial Partners of Upstate New York, and his team have recently moved their offices to 2809 state Route 3 in Fulton.

Financial Planner Moves to Larger Quarters David Mirabito, veteran financial planner based in Fulton, flies under new banner, features new location

I

t’s been a time of transition for David D. Mirabito, senior financial services executive with Financial Partners of Upstate New York, a member of the MassMutual Financial Group.

Mirabito recently moved into a new office at 2809 state Route 3, just east of Riccelli Northern.

“We work in a very unique environment. This was first a residence, then a business office,” he said. “Everyone who has come here has been impressed. The new location affords us far more space than we had before, with plenty of room to expand.”

Mirabito joined forces with MassMutual Financial Group in 2016 after being associated with MetLife for 24 years. He noted MetLife made a corporate decision to exit the individual business market.

MassMutual Financial Group is a marketing name for MassMutual Life Insurance Company and its affiliated 38

companies and sales representatives.

“There were plenty of challenges in learning new systems and a new company, but many of the people are the same, and we are way beyond the worst of the transition period,” he said.

Mirabito Mirabito said he enjoys being with a mutual company owned by policy owners as opposed to a stock company driven by stockholders.

The Fulton native and resident said his best career highlights occur daily when working with clients and helping them make sound financial. However, traveling to Australia and India with OSWEGO COUNTY BUSINESS

Mirabito addressed the keys to running the Fulton branch on a successful basis.

“First, pay great attention to every client, large or small. Treat everyone with maximum courtesy and respect,” he said. “Second, work hard to stay current in your field. Third, cooperate fully with other professionals such as CPAs and lawyers.”

He said when clients seek out financial advisers, they are looking for someone they can trust and freely connect with.

“I consider my responsibility to be a great listener and to be broadly informed on the topics that will impact them the most,” Mirabito said.

This includes how they invest and insure, decisions about Social Security and health care, creating a worry-free retirement and how to leave a legacy for loved ones.

He earned his Bachelor of Arts degree in accounting at Le Moyne College in Syracuse.

Mirabito is a board member of the Central New York chapter of the Society of Financial Service Professionals and once served as its president.

He is also affiliated with the Fulton Family YMCA, the McDevitt grant committee of the Roman Catholic Diocese of Syracuse, the Oswego County Community Foundation, and the Tobacco Asset Securitization Corp. of Oswego County.

He is a member of the Estate Planning Council of Central New York, Financial Planning Association of Central New York, and the Syracuse Association of Insurance and Financial Advisors.

His recreational pursuits include running, reading and travel.

By Lou Sorendo DECEMBER 2018 / JANUARY 2019

M&T, Berkshire and Adirondack Banks: Top SBA Lenders in 2018

S

BA Syracuse District Director Bernard J. Paprocki recently released the fiscal year 2018 lending report, with 670 7(a) and 504 loan approvals valued at $177 million across the 34-county Syracuse district.

“Small businesses in Upstate New York are accessing the affordable capital they need to start and expand with SBAbacked loans,” said Paprocki.

M&T Bank, Berkshire Bank and Adirondack Bank had the highest number of 7(a) approvals in their respective categories based on asset size.

For the twelfth year in a row, M&T Bank topped all large commercial banks in the Central New York region and the entire 34-county Syracuse district.

This year M&T Bank assisted small businesses in Central New York with 58 loans at a value of $3.3 million and district-wide with 102 loans totaling $7.8 million.

For the fourth year in a row, Berkshire Bank was the most active large community lender in Central New York and the Syracuse district. Berkshire Bank approved 45 loans to Central New York businesses valued at $4.2 million and 92 loans district-wide worth $10.2 million.

Adirondack Bank was the top small community lender in Central New York with 12 loan approvals valued at $6.3 million.

“Strong relationships with our lending partners and streamlined application processes will continue to help more Central New York entrepreneurs use SBA financing to create jobs and invest in their businesses and communities,” noted Paprocki.

Although SBA does not make direct loans to small business, the agency’s use of its guaranty authority DECEMBER 2018 / JANUARY 2019

enables commercial lenders to make loans to small businesses they would otherwise not have made.

The 7(a) loan program is the most widely used access to capital SBA program, with flexible use of proceeds and loan maximum of $5 million. The 504 program offers long-term, fixedrate financing for major assets such as land, building and equipment with loan maximum of $5 million. The SBA Central New York region covers Cayuga, Franklin, Fulton, Hamilton, Herkimer, Jefferson, Lewis, Madison, Montgomery, Oneida, Onondaga, Oswego, and St. Lawrence counties.

Keybank SBA 7(a) Lending Surpasses $1.13 Billion Over 5-Year Period KeyBank ranked 13th in the nation for the Small Business Administration’s (SBA) fiscal year 2018. The bank extended $304 million in approved dollars over the course of the year. KeyBank has been a top preforming SBA preferred lender for over two decades,

OSWEGO COUNTY BUSINESS

helping countless small businesses efficiently manage their comprehensive financial affairs. Over the past five years, KeyBank has increased its commitments to the SBA’s lending programs, growing at a 22.5 percent annual compounded growth rate since 2014 and more than doubling its SBA commitments over the same time period.

“I am very proud of our longevity and consistency to supporting thousands of unique businesses by listening to their needs and developing solutions that not only help the entrepreneurs, but also the communities in which these businesses operate in to thrive.” said Jim Fliss, national manager of KeyBank’s SBA Program.

KeyBank earned a No. 1 ranking in SBA loan volume, ahead of all other lenders, in SBA districts of Maine and for the second consecutive year, Syracuse and Seattle; ranked second in Cleveland and Indiana; third in Buffalo, Pittsburgh and Vermont; fourth in Columbus; and fifth in Portland, according to a news release issued by KeyBank.

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Back row from left: Steve Bulger, SBA Region II administrator; Nicholas Mir, Snow Ridge Resort, LLC; Matt Notaro, Sun Environmental Corp.; Nicholas Ryan, Strong Hearts Café, LLC; Douglas Arena, Bell & Spina Architects; Scott Colbert, Paul Davis Restoration of North Country NY; Thaddeus Lovett, Lovett Mechanical Contractors Inc.; Chris Keevil, The Copy Centers; Paul Kocur, Oneida Business Enterprises, Inc.; and James Thew, Thew Associates PE. Front row from left: Jenn Beach Brillante, C&D Advertising; Laura Cueva, Interior Innovations; Natalie Evans, The Sweet Praxis; Nabil Rab, Altenew; Paul Vinciguerra, Upstate Printing Inc.; Michael Weisel, Galaxy Brewing Company, LLC; Mary Celletti, Golden Spike Pub; Thomas Brown, Blue Water Capital Management, LLC; Andrew Cambria, The Cambria Agency, and Bernard J. Paprocki, SBA Syracuse district director.

Entrepreneurs Graduate from the SBA’s Emerging Leaders Program

T

he U.S. Small Business Administration (SBA) honored the owners of 18 participating companies in its emerging leaders program at a graduation ceremony in Syracuse Oct. 15.

“Our graduates have just spent months analyzing their business financials, identifying sales trends, leveraging resources, learning new management skills, and planning how to sustainably expand their business,” said Bernard J. Paprocki, SBA Syracuse district director. “I am positive that each graduate stands better prepared to face new challenges and opportunities for their small business,” Emerging leaders Initiative provides free entrepreneurship education and training for executives of small, poisedfor-growth companies that are potential job creators. This intensive executive entrepreneurship series includes nearly 100

hours of classroom time. It also provides opportunities for small business owners to work with experienced coaches and mentors, attend workshops, and develop connections with their peers, local leaders, and the financial community.

Now in its eighth year, Syracuse is one of 60 participating emerging leaders locations nationwide. With the 2018 class, 127 Central New York entrepreneurs have completed the program since it launched in Syracuse.

The SBA program is made possible through support from local cosponsors, including Blackstone LaunchPad, CenterState CEO, CNY TDO, City of Syracuse Office of Neighborhood and Business Development, Falcone Center for Entrepreneurship, MACNY, Onondaga County, Onondaga Small Business Development Center, SUNY ESF, Syracuse SCORE Chapter, The Downtown Com-

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OSWEGO COUNTY BUSINESS

mittee, The Tech Garden, and the WISE Women’s Business Center.

Graduates n Douglas Arena Bell & Spina Architects, Syracuse Douglas Arena, a registered architect, is a partner at Bell & Spina Architects and a registered roof consultant.

Started in 1987, Bell & Spina Architects provides architectural and engineering design and restoration services for buildings, with a focus on the building enclosure. At Bell & Spina, Arena specializes in the restoration of historic buildings for government entities and public and private higher education.

Arena’s experience encompasses more than 16 years of project design and management for interior design renovations and exterior envelope rehabilitation projects throughout New DECEMBER 2018 / JANUARY 2019

York state. He has experience in the building science and performance of building enclosures, roofing and waterproofing design, forensic investigations, material testing and research. Current projects handled by his firm include roof replacement and restoration of the nys Governor’s Mansion, Morrill Hall at Cornell University and courtyard restoration at the state Capitol. n Jenn Beach Brillante C&D Advertising, Utica Jenn Brillante has more than 10 years’ experience in the marketing field, spending the past six years at C & D Advertising. She is responsible for campaign development, strategic planning and implementation of client marketing, advertising and public relations campaigns and works closely with clients, media partners and the C & D advertising team. n Thomas Brown Blue Water Capital Management, LLC, Syracuse Tom Brown is a partner at Blue Water Capital Management, LLC. He has over 10 years of financial services experience helping clients achieve financial success. Blue Water specializes in working with individuals and businesses in the areas of investment management, financial planning and retirement plan management. Brown’s role is to serve as a wealth manager to individuals and a retirement plan specialist to Blue Water’s business clients. It is Blue Water’s mission to help its clients define what financial success means to them and develop a plan to achieve it. n Andrew Cambria The Cambria Agency, Cicero Andrew Cambria is the founder and president of The Cambria Agency in Cicero. He has served in operations and sales for more than 15 years in the financial services industry prior to starting his own company in 2013. The Cambria Agency offers personalized and customized insurance and financial services solutions to families as well as small businesses throughout New York state. Cambria specializes in life insurance and retirement planning as well as managing office operations. He manages a staff of four, and together they have assisted more than 1,000 clients enhance their wealth as well as protect them from the risks of everyday life. n Mary Celletti Golden Spike Pub, East Syracuse DECEMBER 2018 / JANUARY 2019

Mary Celletti is the co-owner with her husband, Jim Celletti, of the Golden Spike Pub in East Syracuse. In 2006, due to Jim’s job transfer, they relocated with their two boys to Roscoe, Ill. Also at that time, Mary retired from US Airways after 20 years as a club representative in the US Airways Club at Syracuse Hancock Airport. While in Illinois, Mary opened a small baking business called Celletti Sweets. She provided homemade cakes, cookies and pastries for weddings, birthdays and to local restaurants. Upon Jim’s retirement in 2014, they moved back to Central New York and acquired the former business known as Marko’s Golden Spike Restaurant. After a great deal of planning and preparation, they opened the Golden Spike Pub in 2015, which has become a popular eatery.

is a bonded, insured, NYS certified Minority and Woman Business Enterprise.

Natalie Evans The Sweet Praxis, Syracuse Natalie Evans is co-owner of The Sweet Praxis in Syracuse. She graduated from Syracuse University and started her career as an architect. At work, she found a shared passion for baking with coworker Jennifer Walls. In 2011, they started selling gourmet baked goods at markets, festivals and pop-up shops and later expanded into wholesale and catering for several years. Evans and Walls left their architecture careers to open their brick and mortar store in historic Hanover Square in the fall of 2016. The airy and modern 1,400-sq.-ft. café and bake lab features organic and locally sourced ingredients in pastries, breads, cakes, pies and more.

n Scott Colbert n Chris Keevil Paul Davis Restoration of North Country The Copy Centers, Syracuse NY, Central Square Chris Keevil is the president of Scott Colbert is the owner and general manager of Paul Davis Restoration CNY Printing & Copy Services — also of North Country NY, based in Central known as The Copy Centers — located Square. Paul Davis Restoration serves in downtown Syracuse. The company the insurance industry, commercial has been in business since 1980 and property managers and realtors with he has been its manager and owner emergency mitigation and reconstruc- since 1998. Prior to The Copy Centers, tion services following events such Keevil sold for Xerox and Race Office as fire, flood, water, mold and storm Equipment. The company specializes damage. The firm has offices in Central in marketing and graphic design for small- and medium-sized Square and Watertown. Colbert business. Currently, Keevil is a veteran of the United States manages a staff of five. Clients Marines and has more than 30 include attorneys, architects, years of experience in residenrestaurants, university offices tial construction and 20 years and many startup businesses. of management experience in The company goal is to partner manufacturing and customer with successful companies and, by takservice. ing over their marketing, allowing them

to focus on what they do best. n Laura Cueva

Interior Innovations, Utica Laura Cueva is the founder and n Paul Kocur president of Cueva Contract Inc. do- Oneida Business Enterprises, Inc. Paul Kocur is the co-founder and ing business as Interior Innovations.

Originally from Guadalajara, Mexico, vice president of Oneida Business EnterCueva worked as a private design and prises based in Oneida. Prior to starting staging consultant prior to launching OBE in 2012, Kocur served as comptrolher business in 2012. Interior Innova- ler and business development manager tions has grown from a home-based in the supply chain management inbusiness at its inception to a company dustry. OBE specializes in professional with multiple office locations, serving and administrative support and supply the entire central corridor of New chain management solutions for federal York state — from Albany to Buffalo. agencies and federal prime contractors.

Interior Innovations helps businesses, Kocur manages business development, educational and medical facilities en- having positioned OBE to work under hance employee productivity through contracts for the Department of Homecreative space planning and practical, land Security, Department of Interior cost-effective furniture solutions de- and Department of Education as well as signed to promote employee well-being Global 500 companies such as Cargill, in the workplace. Interior Innovations Fluor Engineering and Saint Gobain.

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41

Kocur oversees a staff of 55.

n Thaddeus Lovett Lovett Mechanical Contractors Inc., Syracuse Thaddeus Lovett started his training in plumbing and HVAC, one short year out of high school, at Erie Mechanical Contractors, Inc. in 1998. After 12 years of quickly climbing the ranks at Erie Mechanical to project foreman, Lovett made the decision to strike out on his own and start a business, which he did in November 2010. Lovett said he was fortunate to have the support and mentoring of the owner of Erie Mechanical during the early formative years of his company. Since 2010, Lovett Mechanical Contractors, Inc. has grown from just two field employees, one parttime office worker, and leasing an office in the South Side Innovation Center and one storage unit. In 2012, Lovett Mechanical obtained certification as a NYS Minority Business Enterprise, putting it in a much better position for government contracts. Today, he employs 12 field employees, two fulltime and one part-time office workers, and leases a 4,000-square-foot office and warehouse.

n Nicholas Mir Snow Ridge Resort, LLC, Turin Nick Mir is the general manager of Snow Ridge Resort in Turin. He grew up skiing at the local ski area in Fabius, where he found his passion for winter sports and also began his career in the snow sports industry. After attending Clarkson University, he spent three years working for resorts in Breckenridge, Colo., and Mount Hood, Ore. Mir purchased Snow Ridge with his mother in 2015, fulfilling their longtime dream of running a ski resort together. Snow Ridge receives an average of 230 inches of snow a season, making it the snowiest ski area in all of New York state, according to him. Mir specializes in outside operations, overseeing everything from snowmaking and trail grooming to chair lifts and special events. Mir manages a staff of 50 at peak season, ensuring that skiers and snowboarders from all over the Northeast have a positive experience at Snow Ridge.

n Matthew Notaro Sun Environmental Corp., Syracuse Matt Notaro is the co-founder and president of Sun Environmental Corp. with offices located in Syracuse, Rochester and Buffalo. He started in the environmental remediation industry

in 1998 as a field technician rapidly obtaining promotions throughout the years to become a project manager prior to starting his own company, with his business partner in 2010. The company offers turnkey environmental solutions for remediation, spill clean up, hazardous and nonhazardous waste transportation and disposal services for various industrial, commercial and residential clients. Notaro works alongside his partner and the senior managers to oversee the business’s stability, profitably and growth while maintaining a high level of customer satisfaction and employee fulfillment.

n Nabil Rab Altenew, Syracuse Nabil Rab is the CEO of Altenew, a paper crafting products company that has quickly become a leader in the inspiration industry. Altenew strives to encourage crafters to express their own unique creativity through the art of paper crafting. Prior to joining Altenew, Rab worked as a technology and management consultant and has more than 10 years of experience in healthcare information technology advisory and implementation solutions and project and portfolio management. Rab completed his MBA at New York University with specializations in finance, global business, and accounting, taxation and business law in 2011. He previously graduated from Johns Hopkins University with a bachelor’s in behavioral biology in 2005.

In addition, Nabil is PMP and CPHIMS certified and has helped clients develop their project and portfolio management governance processes.

n Nicholas Ryan Strong Hearts Café, LLC, Syracuse Nick Ryan is co-owner of Strong Hearts Café in Syracuse. He graduated from Syracuse University in 2006 with a bachelor’s degree in psychology and a minor in music industry. After working with troubled youth for a year and a half, he chose to follow his passion and opened a vegan cafe with friend and business partner Joel Capolongo. Strong Hearts Café has grown to serve affordable vegan food out of two locations. It also has a permanent stand at the New York State Fair. Ryan oversees operations, human resources, and accounting for the company as well as guiding the company’s vision and growth. Strong Hearts Café employs a staff of 35 and serves hundreds of

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OSWEGO COUNTY BUSINESS

customers every day.

n James Thew Thew Associates PE, Marcy James Thew is a principal and majority owner of Thew Associates in Marcy, Oneida County. He received a Bachelor of Science degree in 1991 from the University of Maine at Orono in surveying engineering and has been a professional land surveyor since 1996.

Thew Associates is a second-generation land, hydrographic and subsurface utility surveying and mapping firm that was founded by Spencer F. Thew in 1972. In addition to Marcy, the company has offices in Canton, Syracuse and Tupper Lake. It serves architects, engineers, contractors, utilities, private and public institutions and government agencies throughout New York state. Thew Associates has a staff of 31 individuals, including six professional land surveyors.

n Paul Vinciguerra Upstate Printing Inc., Syracuse Paul Vinciguerra is the director of business development and co-adviser of operations at Upstate Printing, Inc. in Syracuse. Upstate Printing was founded in 1996 by Vinciguerra’s late father.

The company is a commercial printing business that offers project management for offset and digital printing, mailing services, marketing support and inventory fulfillment. Upstate’s clientele ranges from personal needs to large corporations. Vinciguerra’s focus at Upstate is to increase efficiency and productivity through procedure development and systemizing operations.

Another focus for Vinciguerra is to build on the positive reputation of the company and increase brand awareness and marketing through media outlets.

n Michael Weisel Galaxy Brewing Company, LLC, Binghamton Mike Weisel, along with his son, Seth, is the founder and managing member of Galaxy Brewing Company.

He served as a director of hospital-based physician networks for over 40 years prior to starting Galaxy in 2013. Galaxy is a micro-brewery and gastro-pub.

The brewery produces more than 1,500 barrels of craft beer a year. Its beers are distributed throughout Upstate New York. The gastro-pub makes creative dishes that are matched with the beers, and serves customers in a relaxed, casual setting in downtown Binghamton.

DECEMBER 2018 / JANUARY 2019

Bruce Frassinelli bfrassinelli@ptd.net

Media Monopoly. How Dangerous Can It Be? ‘Critics of mass ownership have been concerned for years that these companies, which corner vast shares of media markets, can manipulate them to espouse their own, special-interest causes.’

BRUCE FRASSINELLI is the former publisher of The PalladiumTimes. He served as a governor of the Rotary Club District 7150 (Central New York) from July 2001 to June 2002.

Sinclair Broadcast Group’s episode last year shows high concentration of media properties can be a dangerous thing

L

ast year, one of the country’s biggest media companies did something which confirmed the worst fears of critics of mass ownership.

Sinclair Broadcast Group, owner of 176 TV stations, including two in the Syracuse market, as well as stations in Albany, Rochester and Buffalo, mandated that its anchors force-read and record the same script.

The Sinclair group, already the country’s largest owner of broadcast station, also announced that it was involved in a nearly $4 billion deal to acquire 42 more stations from Tribune Media. However, when the Federal Communications Commission and the U.S. Justice Department balked, Tribune pulled out of the deal and wanted Sinclair to pay for breach of contract.

If the deal had gone through, it would have allowed Sinclair to reach nearly three-quarters of all TV viewers in the United States, bordering on monopoly status.

How do we know that this script was identical in TV markets across the Sinclair spectrum? Savvy technical wizards, such as Timothy Burke, video director at Deadspin, tracked down the tapes and presented them being read simultaneously. Most were almost word-for-word.

Although they were not part of the Burke video, which instantly went viral, WTVH’s Matt Mulcahy and WSTM’s Megan Coleman were among the anchors and newscasters who read the “editorial.” WTVH is a CBS affiliate, while WSTM is an NBC affiliate.

Sinclair also owns the CW affiliate in Syracuse — WSTQ. Critics of mass ownership have been concerned for years that these companies, which corner vast shares of media markets, can manipulate them to espouse their own, special-interest causes.

DECEMBER 2018 / JANUARY 2019

In this case, Sinclair’s CEO, David Smith, has been an ardent supporter of President Donald Trump, and the “must-read” editorial took to task the media which have been critical of the Trump presidency.

How chummy are Trump and Smith?

Well, consider this: During the 2016 presidential campaign, Smith met with Trump and told him, “We [Sinclair] are here to deliver your message.”

What made this must-read incident so unsavory is that Sinclair has been accused of using its connections in the Trump administration to make media consolidation easier. The fact that the FCC and the Justice Department raised the red flag over the Sinclair-Tribune Media proposal made us breathe a little easier, but the appointees to these agencies are made by the Republican president and confirmed by the Republican-controlled Senate.

The content of the must-read Sinclair piece parallels the “fake news” diatribes Trump frequently has leveled against The New York Times, The Washington Post, CNN and other media which he and his supporters feel are out to get him.

Included with this warning about fake news, the “must-read editorial” also contained a promise from each of the Sinclair stations to report on stories fairly, accurately and in a balanced way. It also encouraged viewers to go to the station’s website to comment on any Sinclair report that they believe to be erroneous or unfair.

Here are just some of the same lines which were parroted by anchors in multiple markets: “The sharing of biased and false news has become all too common on social media. Some members of the media use their platforms to push their own personal bias. This is extremely dangerous to our democracy.”

Of course, critics immediately weighed

My Turn

OSWEGO COUNTY BUSINESS

43

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in and branded what Sinclair had mandated as “dangerous” and “unethical.”

Not so President Trump. The day after all of this criticism surfaced, Trump took to Twitter to support Sinclair, calling its news reporting “far superior” to CNN and “other fake news outlets.”

Although I have never worked for Sinclair, I did work for a company which at one time owned the largest number of small-city daily and weekly newspapers in the U.S. — Thomson Newspapers Inc. From a single Canadian newspaper in 1934 — The Timmins Daily Press — owner Roy Thomson built the organization into an international powerhouse.

At one point, the company owned more than 260 small-city U.S. newspapers — including The Palladium-Times in Oswego, The Evening Telegram (now the Times Telegram) in Herkimer and the Observer Dispatch in Utica — all in single daily newspaper markets. Thomson Newspapers also owned far-flung papers, such as The Globe and Mail in Toronto, The Times in London and The Jerusalem Post.

I remember numerous stories in industry magazines which wondered

whether Thomson might have become too big and whether it might do what Sinclair did — mandate “must-run” editorials in all of its newspaper properties.

Of course, I was concerned about this, too, and had determined that if I were ever compelled to run an editorial demanded by the home office that I could not support or which I categorically opposed because it did not represent the values of most of our Oswego area readers, I would offer my resignation.

To my pleasant surprise, this never happened. In fact, the top executives at Thomson insisted that the local publishers and editors knew their communities best and were the ones best suited to determine the news product their respective communities would receive.

What Thomson really wanted was a healthy bottom line. As long as The Palladium-Times was making huge profits, which we were, the suits at corporate pretty much left us alone.

Thomson sold The Palladium-Times in 1995 and got out of the newspaper business entirely in 2004. In 2008, Thomson merged with Reuters to become Thomson Reuters.

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DECEMBER 2018 / JANUARY 2019

Tim Ames: Born to Paint Former business owner finds new passion later in life.

Next move: to open a fine art gallery in Oswego

By Sarah McCrobie

A

t 77 years old, local artist, businessman and jack-of-all-trades Tim Ames has no plans of slowing down anytime soon.

Ames, who founded Oswego’s Riverside Artisans in 2011 now has his eyes DECEMBER 2018 / JANUARY 2019

set on another business venture where he can channel his creative energy and artistic talent.

“My dream would be to open a fine art gallery in Oswego to complement Riverside Artisans. This was all part of OSWEGO COUNTY BUSINESS

the original business plan,” Ames said, referring to the award-winning plan he developed for Riverside Artisans in 2010.

“It took some time to work everything out,” Ames said. “We opened in 45

February 2011 with 10 artisans. It proved to be the gem of downtown.”

Now, he’s hoping the success of the initial business can be duplicated with

a gallery of his own; one featuring fine arts such as crystal work, ceramics and professional paintings.

“It would be a little bit upscale,”

Cape Cod Victorian, Hyannis. Acrylic, 12x16 (Award winner).

Ames said, noting that he expects to move forward and develop a formal business plan in the near future. “It would be a gallery primarily for my own work, plus some other professional artists. It’s definitely what I want to do, and I’m looking at ways to finance it.”

As passionate as Ames is about painting, he hasn’t been an artist his whole life. He was a singer, bartender, newspaper columnist, restauranteur and businessman long before he ever dreamt of being an artist.

He was 55 years old when he first picked up a paint brush. At the time, he owned and operated Rockin’ Robin Café in Oswego and needed an outlet to destress.

“I needed something to help me relax. The restaurant business is a killer, so I started painting,” Ames said. “I saw Bob Ross on TV and said, ‘Hell, I can do that.’ He got me interested in painting, and I haven’t stopped since.”

Ames has done oil paintings, acrylics and he even paints furniture.

With such a love for all things art, he is usually juggling multiple projects at a time, including landscapes, seascapes and occasional portrait work.

“When you start painting, you just get lost in it, and before you know it, you’re not thinking of anything else.

You’re concentrating on your work,” Ames said. “I love to paint. I just get so absorbed in it.”

The countless hours that he spends on his artwork does not go unnoticed by the art community. His work has been featured across the country, earning honors in various competitions and elite shows.

“There’s only one way to become a better painter, and that’s by practicing,” Ames said. “I experiment with different styles. Every time I see a new artist, I think, ‘I need to try it.’”

All of his practicing creates plenty of opportunity to sell work as well.

Since retiring from Riverside Artisans in 2016, Ames utilizes other outlets to sell his art. Many of his landscapes and seascapes are sold, along with some commission pieces, through his website: timamesart.com or his Facebook page: Tim Ames Art. Ames’ work can also be seen in a solo gallery at the Old Forge Library through Jan. 5. Following that show, his work will be on display in the gallery at the Upstate Cancer Center in Syracuse, from Jan. 7 through March 31.

Farmer’s Market, Oswego. Acrylic, 11x14. Impressionistic interpretation with figures. Award winner.

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OSWEGO COUNTY BUSINESS

DECEMBER 2018 / JANUARY 2019

L. Michael Treadwell ooc@oswegocounty.org

County of Oswego Industrial Development Agency Presents Annual Report Agency’s programs supported creation of 321 new jobs, retention of 1,536 existing positions

‘During the most recent fiscal year, COIDA supported 19 projects that have or will be investing more than $178 million in Oswego County.’

L. MICHAEL TREADWELL, CEcD, is executive director of Operation Oswego County based in Oswego. To contact him call 315-343-1545 or visit www.oswegocounty.org.

T

he County of Oswego Industrial Devel- Some examples of projects that are being opment Agency (COIDA) presented its assisted include: annual report to the Oswego County • EJ USA is building a 71,000-square-foot Legislature’s Economic Development and manufacturing facility in the Oswego County Planning Committee Oct. 30. The report proIndustrial Park in the town of Schroeppel; vides an account of COIDA’s activities during • United Wire Technologies has built a the 2017-2018 fiscal year, 7,800-square-foot expanEconomic Trends which ran from Aug. 1, sion onto their manufac2017 to July 31, 2018. turing facility in the town During this productive period, COIDA of Constantia; supported 19 projects that have or will be • Novelis Corporation completed ininvesting more than $178 million in Oswe- frastructure upgrades in the town of Scriba; go County. Furthermore, these projects are • Bishop’s Commons in the city of Osprojected to create 321 new jobs and retain wego is making improvements to the 60-unit 1,536 existing positions over the next three enriching-housing residence; to five years.

• Tailwater Lodge in the town of Albion During the fiscal year, COIDA provid- is adding a 24,000-square-foot expansion that ed or approved assistance through four of will increase its capacity over 100 percent to its nine financial assistance programs. The 88 rooms; two programs that supported the greatest • Harbor View Square in the city of number of projects were the PILOT Eco- Oswego is planning an 86,000-square-foot nomic Development Fund and the Straight mixed-use complex.

Lease Transaction program, representing Other forms of assistance provided in 26 percent and 68 percent of the projects the 2017-2018 fiscal year included the Micro respectively.

Enterprise Program Economic DevelopThe PILOT Economic Development ment Fund, which supported three projects, Fund uses authorized portions of PILOT and the COIDA Intermediary Relending income to provide financial assistance to Program Economic Development Fund, businesses that want to expand in, remain in which supported two projects. Business or move to Oswego County. This program has projects assisted were distributed throughbeen in place since 1994 and has been highly out Oswego County, located in 9 towns and successful. During the agency’s last fiscal both cities. Projects represented numerous year, the program supported five projects industry sectors including manufacturing, projected to create 87 and retain 75 jobs in services, housing, tourism/recreation and Oswego County. Examples of projects that mixed-use. Seven of the 19 projects were in are benefitting from this specific program manufacturing, representing 37 percent of all include: Geo Hotel Co. (Water Park) in the projects and 38 percent of capital investment. city of Oswego, K&N’s Foods USA in the city Detail on each is provided in the COIDA of Fulton, Stephen M. Baker, OD, PLLC in the annual report which may be found at www. city of Oswego and United Wire Technologies oswegocountyida.org. in the town of Constantia.

Members of the County of Oswego IDA The Straight Lease Transaction provides board, during the fiscal year, included Gary T. financial assistance to companies via real Toth (chairman), Nicholas M. Canale, Jr. (vice property tax, sales and use tax and mortgage chairman), H. Leonard Schick (secretary/ recording tax exemptions as authorized by treasurer), Thomas Kells, Donald Kunzwiler, NYS General Municipal Law. The program Morris Sorbello and Barry Trimble. L. Michael supported 13 projects projected to create Treadwell serves as the CEO and David S. 235 and retain 1,471 jobs in Oswego County. Dano served as the CFO.

DECEMBER 2018 / JANUARY 2019

OSWEGO COUNTY BUSINESS

47

SPECIAL REPORT

By Lou Sorendo

True Entrepreneur Ed Alberts blends experience, vision to create successful mix of businesses in areas ranging from healthcare, technology, education, fitness and more

F

or some, entrepreneurship is a calling. Take for instance Ed Alberts, whose forward-thinking approach has resulted in business success fueled by intense desire and precise systems management.

Alberts has gone from a rocky start in the business world to overseeing an array of commercial interests that are all performing on successful and profitable levels.

He owns and operates Rehab Resources NY in Oswego; five Little Lukes Preschool and Childcare Centers in Oswego and Syracuse, WIRED Telcom in Oswego, RELAX The Spa-Rochester and F45 Training on Long Island.

“I figured it out, and it took me a long time to get to this point,” he said.

“I really only have several skills, but what I’ve been able to do is bring people on who do all those things that I don’t do well.”

“I’ve got the greatest people who take care of everything for me,” Alberts said. “It’s a great management team, and I wouldn’t trade any of them.”

What Alberts truly loves is starting businesses and then putting systems in place so they can run successfully long term.

“I always start with the end in mind, so I know where things are going before I start them,” he noted.

Essentially, Alberts, 55, will build and create off a concept, his plate will become full for a while, he will briefly come up for air, and once his workload

48

diminishes and he gets restless, he starts something new again.

He doesn’t spend a lot of time looking back.

“Where I am now doesn’t mean a lot to me. I don’t want to say I don’t care where I am at, but it’s about where I am going from here,” he said. “It’s always forward all the time.”

Alberts, born and raised in Camillus, characterizes himself as a news hound, and somebody who is “always looking for a new idea.”

“If I go somewhere and say, ‘I like that concept. How do we do that ourselves?’ An example is I went and ate at a Moe’s Southwest Grill in South Carolina, and I said, ‘This is a great concept, [with patrons] going down the line and getting Southwest food. How do we bring that concept back here?’”

That’s when Alberts decided to create a Fajita Grill in Oswego.

After watching his Little Lukes Preschool and Childcare Center locations grow and expand, he started Fajita Grill along with Josh Molinari. He later sold the restaurant to Molinari, who is still operating it.

“So, it’s always looking for a good idea,” said Alberts, acknowledging that often it is someone else’s idea that he simply modifies.

Besides vision, he also is adept at hiring strong workers and putting them in the right spots.

Alberts has also learned to master how to put systems in place to make sure things operate smoothly.

OSWEGO COUNTY BUSINESS

“I want to look at as few metrics as possible, but still get a view of how the business is doing,” he said. “So I have systems in place to do that.”

He also exhibits a willingness to work hard.

“I am not afraid of hard work. If I have to outwork somebody to get somewhere, I will do that,” he said.

Abby Weaver, marketing and operations director, said working with Alberts for the past 13 years has been unmatched in terms of learning opportunities.

“Ed is a motivator and mentor with the vision for growing each business and the drive to keep pushing forward toward that clear vision for excellence,” she said. “He is never complacent when achieving a milestone, always pushing toward the next level of strategic growth.”

“Imagine every single day going and doing something you love to do,” said Alberts, who was a long-time Oswego resident before relocating to Baldwinsville a few years ago. “I do that from the moment I wake up until the moment I go to sleep. I get to do exactly what I love to do, and that’s pretty phenomenal.”

Alberts said when he first embarked in business, he would be content if he reached 10 employees.

Currently, he is employing more than 800 workers in his businesses.

DECEMBER 2018 / JANUARY 2019

“I am not afraid of hard work. If I have to outwork somebody to get somewhere, I will do that.”

Ed Alberts, local entrepreneur.

DECEMBER 2018 / JANUARY 2019

OSWEGO COUNTY BUSINESS

49

Ed Alberts holding an oversized check for $50,000 he earned as part of the fourth Next Great Idea Oswego County Business Plan Competition. His business proposal — Wired Telcom — was the winner in that competition.

Engineering a career After attending college, Alberts joined the Navy and was assigned to a submarine for a number of years.

His background is in mechanical engineering, and he also did post-graduate work in nuclear engineering.

“At that point, I started to realize that I wanted to do my own thing,” he said. “I didn’t know what that was going to be, but I wanted to do my own thing.”

Alberts said he never grew up thinking of owning a chain of childcare centers, a therapy and training company, or a real estate holding company.

During his final submarine patrol, he was actually working on a business plan for a Subway restaurant.

His Navy background helps him in terms of being systematic and able to standardize operations.

However, the first business that he started when he got out of the Navy ended in disaster.

Alberts borrowed $10,000 and bought a mortgage brokering franchise 50

in Charleston, S.C. “It was going well until the owner of the franchise took all the money and ran out of the country, and all our support went away,” he said.

“That was a lesson in how to lose $10,000 in two months, and I learned how not to do that again,” he said.

“I had to go make money to pay back the $10,000 loan I took,” said Alberts, who said he now engages in comprehensive research before investing in a franchise.

“My due diligence is much better now than it was back then when I really had no idea of what I was doing,” he said.

That loss, however, did not deter Alberts. He regrouped and returned to Oswego County to work at the James A. FitzPatrick nuclear power plant for the next five years or so.

Regardless of job security at FitzPatrick, Alberts said he knew it was time to move on.

“I found that I did not love engineering, even though I studied it for four years and another five in the Navy,” he OSWEGO COUNTY BUSINESS

said. “It just came to the point where I said, ‘I am not going to do this the rest of my life.’ I’d much rather interact with people than be stuck in a room going through the electrical and mechanical portions of a diagram while trying to figure out why a valve doesn’t open or not,” he said. “The truth was, I didn’t care.

“When you get to a point where you don’t care whether the valve is open or not, you shouldn’t be doing it anymore,” he said. “I would find the right answer, but just wasn’t passionate about it.”

Alberts returned to school during the evening while working at FitzPatrick. He earned a master’s degree in management as well as a Master of Business Administration at SUNY Oswego.

He participated in a symposium on entrepreneurship recently at the college, and had the opportunity to be part of a panel and sit in on classes.

“If you ever get to a point where you are doing something you really enjoy, and you intersect that with something you are reasonably good at, those two things together will give you success,” DECEMBER 2018 / JANUARY 2019

said Alberts, noting this was the message he conveyed to SUNY Oswego students recently.

The big picture “I’m very much big picture, so I try to create for everyone what the vision is going forward. I tell my employees, ‘Here is the big picture of where we are going to be,’ and then I let them do their jobs and get out of the way,” he said.

Alberts quoted the late Steve Jobs, founder of Apple, who said, “It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.”

“That’s very much the case here,” Alberts said.

“I’m not great at details. That’s not one of my skills. I’m a big picture guy, but everybody around me is very good at details,” he said. “That’s not by accident.

I create chaos and they clean it up. From chaos comes clarity.”

Alberts also makes sure his workers have what they need in order to make their jobs easier and more efficient.

“They are not here to support me; I’m here to support them,” he said.

His offices at Rehab Resources, 159 W. First St., are housed in a building targeted for revitalization by the city of Oswego through its Downtown Revitalization Initiative, and the entrepreneur is setting his sights on launching a mixedused development project.

Alberts is in the process of purchas-

ing property to the north of Rehab Resources that includes the Harbor Optical building at 147 W. First St. Featured there will be 35 apartments on upper levels overlooking the Oswego River, while retail establishments will occupy lower level space.

Alberts said one of the single-most important things he did which got him to where he is today is working with Pathfinder Bank.

“A lot of people don’t see that relationship, but I can think of two very specific incidences where Pathfinder Bank stepped in and took a chance, and it worked out very well,” he said.

Alberts is a partner in SAFE, LLC in Syracuse. The company provides workers’ compensation third-party administration for New York state self-insured employers, New York state independent adjusters, captive insurance programs, municipalities, run-off group trusts, and insolvent group trusts.

Alberts and his partner — who runs the day-to-day operations at SAFE, LLC — needed a letter of credit during the early years of the company in 2001.

“We needed that letter of credit on Sept. 1, or else we would not be able to open this workers’ compensation trust.

I worked with a number of different banks, but it was Pathfinder that gave us a little over $1 million and put it together very quickly,” he said.

The business took off and has done

Building an Empire, One Business at a Time Entrepreneur has many irons in the fire

Rehab Resources NY CEO May 1995-present Oswego DECEMBER 2018 / JANUARY 2019

Rehab Resources is a leading provider of therapy care throughout Upstate New York. It provides rehabilitation services and therapy staffing.

Following a stint at Smith Barney as a financial consultant, Alberts launched Rehab Resources in Oswego after seeing a slew of help wanted ads looking for physical therapists.

“There was a need out there. Businesses were looking for therapists,” he said.

Alberts then set out to gauge OSWEGO COUNTY BUSINESS

well, now employing about 30 workers.

In addition, it was Pathfinder that backed Alberts when he was launching and operating Planet Fitness sites in Nebraska.

Despite each facility going for $1.5 million, Pathfinder stepped up and supported Alberts with a rate that was even better compared to larger operations.

Alberts said Pathfinder Bank is stepping up to offer backing on the apartment project he is involved in as well.

“Pathfinder Bank is willing to support challenging financial projects that in turn support the community,” he said. “It’s tough to go wrong when you partner with somebody like that. In turn, I’m very loyal to those who have helped me along the way.”

Alberts likes to keep a low profile, and when he is not working, spends time with his family. He is married with two daughters who are both seniors in college.

However, he did recently join the Oswego Health Foundation board of directors.

“They are doing some phenomenal things such as the behavioral health project,” he said. “These type of things really need to be done to make the community a better place.”

“While this business stuff is OK, I am most proud of my daughters. They will make a difference in the world, no doubt about that.”

whether businesses and organizations would hire therapists through him.

The answer was a resounding yes, and Alberts’ first contract involved a business seeking a speech therapist in Watertown.

“I connected the two and formed that contract, and just did it over and over again,” he said.

Little Lukes Preschool and Childcare Center President/CEO/Owner 2001 to present, Oswego/Syracuse 51

The five Little Lukes Preschool and Childcare Center locations in Syracuse and Oswego provide services that include preschool, childcare, early intervention, speech therapy, pediatric physical therapy, occupational therapy and special teacher services.

After launching Rehab Resources, Alberts discovered there was a need for itinerant speech therapists in Oswego County.

He then hired an itinerant speech therapist and began providing services to preschool children in the county.

“From there, we had the opportunity to partner with St. Luke’s to get a grant, and they knocked down the old Catholic High School and put in a Little Lukes as part of its intergenerational programming,” he said.

Alberts created a day care center that cared for both typical and children with special needs in an integrated classroom setting.

“We just rolled that model out because of a significant need for that in Central New York,” he said.

WIRED Telcom Owner October 2015 to present Oswego With Wired Telcom in Oswego, Alberts and his staff specialize in the design and installation of technology and communication systems.

When Alberts was immersed in creating his businesses, and spending big dollars on tasks such as the build out of a Planet Fitness facility, he would oftentimes run into problems associated with low-voltage systems involving phones, Wifi networks, cameras and the lack of contractors to work on them.

“You spend a ton of money and then you couldn’t get the simple things to work,” he said.

The solution? Alberts decided to start his own business and hired IT people to do wiring and related projects.

“Now they all work great and we are going to do this for others,” he said.

Wired Telcom was named the win52

ner of a $50,000 prize recently as part of the fourth Next Great Idea Oswego County Business Plan Competition.

Abby Weaver, marketing and operations director, was instrumental in putting the business plan and presentation together.

“The idea of creating jobs is the best idea,” Weaver said.

Alberts said the business differs from his other ventures.

With WiredTelecom, Alberts hires local people and dispatches them around the country.

They do low-voltage installation projects for franchises, and then return to Oswego to invest and spend their money, Alberts said.

He noted while presenting the project for the NGI competition, he emphasized that is was a “good idea” doing low-voltage wiring for franchises that have solid growth models in place.

However, it was a “very good idea” to send people from the Oswego area to other regions who bring money back.

Weaver noted the business — which is expected to generate several million dollars in 2019 — created eight jobs in the Oswego area over the last several months.

F45 Training Owner September 2018-present Greater New York City area Alberts owned several Planet Fitness locations in Omaha, Neb. and was working on building a seventh several years ago when he sold his interests.

“I enjoyed operating them and it is a great model and franchise. I missed that a bit, and wondered if there was an opportunity for something similar a little closer to home,” he said.

That’s when Alberts entered the boutique fitness industry that featured successful companies such as Orangetheory Fitness and Cross-Fit. Alberts began researching F45 Training, a company that has about 1,200 locations around the world.

The “F” stands for functional training and the 45 stands for the minutes of OSWEGO COUNTY BUSINESS

each class.

Alberts discovered there were areas in Nassau and Suffolk counties on Long Island that were open for F45 sites, and he selected 10 areas in which to build.

“It’s a little more expensive to join a fitness boutique, and Long Island is a pretty good area that has some extra money,” he noted.

Alberts is in the process of developing those, and recently signed his first lease.

He hopes to have three facilities open by year’s end and the other seven ready for the close of 2019.

Alberts’ brother Mike, a former AT&T executive, opted to retire early and jumped into managing not only the Planet Fitness operation in the Midwest, but also the F45 Training sites and Rehab Resources.

According to an agreement with F45, after Alberts establishes his first five facilities, he will have the option to buy another 10 locations.

“Those locations can be anywhere and we haven’t decided exactly where they will be yet,” said Alberts, noting that next step will be a function of how well the sites perform on Long Island.

RELAX The Spa-Rochester Owner May 2017-Present Rochester Alberts owns and operates Relax The Spa-Rochester. The high-end business features services ranging from facials and body treatments to nail and waxing services.

“Victor was a place that was close enough and had the right demographic,” Alberts said.

“It worked out in Connecticut and is successful, but we found out it’s not something easy for us to grow and manage. It’s a little different than some of the other businesses we run,” he noted.

DECEMBER 2018 / JANUARY 2019

Some of officials leading TDO in Syracuse: Sue Wisniewski, director of marketing and communications, and Robert Kocik, MEP center director.

SPECIAL REPORT

By Lou Sorendo

Train, Develop, Optimize Former CNY Technology Development Organization rebrands, continues mission

I

t’s helping others help themselves.

That is essentially the role of Train, Develop, Optimize, a nonprofit consulting and training organization based in Liverpool that helps manufacturers and entrepreneurs succeed through embracing the power of employees, technology and innovation.

TDO was formerly known as the Central New York Technology Development Organization. It is undergoing a rebranding that more clearly clarifies what its mission is on the economic development scene in Central New York.

TDO serves as the New York National Institute of Standards and Technology Manufacturing Extension Partnership center (MEP).

Robert Kocik is the center’s director and leads initiatives to support the evolving needs of small- to mid-size manufacturers and technology-based entrepreneurs in a region that includes DECEMBER 2018 / JANUARY 2019

Cayuga, Cortland, Madison, Onondaga, and Oswego counties.

TDO features a refreshed look as the organization rides the crest of an ongoing rebranding effort. It also recently celebrated its 30th anniversary.

“Being that we rely partially on state and federal funding, government entities want to know if the work we are doing is accomplishing the goals we set out to accomplish. Our funding is dependent on successful projects,” Kocik said.

Surveys done by the federal government indicate the number of jobs created, amount of money saved by companies and investments made in a facility or community that benefit everyone.

That information is then translated into economic impact dollars.

“In our last five-year contract period, we generated $265 million in economic impact,” said Sue Wisniewski, director of marketing and communications.

OSWEGO COUNTY BUSINESS

“With this rebranding effort, there is going to be an increase in demand from both new and existing clients.

We focus on what’s next and what’s new and how we can bring that to clients in the Central New York region,” Kocik said.

He said key performance indicators are established for clients that demonstrate how effectively a company is achieving key business objectives and are used to evaluate success at reaching targets.

Federal funders want to ensure that tax dollars are being spent wisely and conduct independent surveys to ensure TDO projects have resulted in cost savings, investments in the facility, retention and creation of jobs, and sales retention, growth and profitability.

“That speaks to our longevity that we are doing the job we are commissioned to do,” Wisniewski said.

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“We just don’t go and do a little bit of training and say, ‘See you later,’” said Kocik. “We are in there rolling up our sleeves, working side by side while coaching clients, staff and the workforce on how to take and apply various technology and improvement measures.

That’s how we differentiate ourselves.

We take many years of experience our staff has and apply that to making your business better across many key areas.”

“If we don’t have expertise on staff, we act as a conduit and receive help from our partners to help support the mission of MEP,” he said.

“We drive operational excellence through harnessing the power of people,” Wisniewski added.

She said the previous name of Technology Development Organization created market confusion.

“People would inevitably ask, ‘What kind of technology do you develop?’ But it is more about applying technology to businesses,” she said.

In 2000, right before Wisniewski

TDO places great emphasis on the use of foundational elements such as Toyota Kata and Lean Six Sigma, a method that relies on a collaborative team effort to improve performance by systematically removing waste and improving efficiencies. came on board, the organization tried to rectify the problem with a logo that said “Solutions for Manufacturing Technology.”

“We got the word ‘manufacturing’ in the logo, but still the Technology Development Organization name was ingrained in the community,” she said.

“So now we have changed the name and the meaning of that TDO. We were known as TDO, so we maintained the TDO acronym,” she added.

TDO is informing new clients as to what it does and how it can help busi-

Businesses Praise TDO’s Services Here are several comments from business leaders who have been significantly aided by Train Develop Optimize: “Northland Filter International successfully completed a Lean Six Sigma transformation with TDO. We reduced lead times while cutting waste that immediately turned into profits. Through the realignment of the production area, we increased output without additional equipment or employees. Because of the success of our transformation, order volumes have increased 40 percent, creating a need for expansion and an opportunity to introduce new product lines.”

— Dennis Hollenbeck, plant manager, Northland Filter International, Oswego “Central New York Train Develop Optimize has once again been the catalyst and ‘trusted adviser’ in helping us take another step toward operational excellence. The developed skills in improving methods, leading and instructing we have established over the years through the Training With Industry programs have been the core of our training system here at Currier. The positive impact that the highly skilled TDO TWI trainers have had at Currier Plastics has been significant and sustained through many changes over the years.”

54

— Scott Reilley, continuous improvement manager, Currier Plastics, Auburn “Knowles Precision Devices has benefited from training, coaching, advising, and engineering support from TDO. The support is helping transform our Cazenovia plant to improve competiveness and better meet dynamic market conditions.

TDO advisers introduced Toyota Kata to KPD and it has become a primary driver of daily continuous improvement for us. Employees are actively asking for Kata training and coaching.

That signals a significant cultural shift toward total employee engagement.

With TDO’s help, we have been able to show significant improvements in key performance indicators, such as an over 50 percent decrease in lead time and a 20 percent improvement in unit costs. The associated changes in culture and communication are helping retain employees that is critical for our growing business.”

— Nick Drogo, director of IT and continuous improvement, Knowles Precision Devices, Cazenovia

OSWEGO COUNTY BUSINESS

nesses, and also wants to reengage with those who have been helped in the past.

Spearheading progress

At the heart of TDO is a staff of 12 that feature many years of experience and expertise.

“When we work with a client, we pull from this expertise and help guide that client down the path to success, because we’ve been there and done that many times in the past,” Kocik said. “The employees here are all folks that are specific experts in key areas.”

One only has to look at several senior project managers to realize that. For instance, Scott Laundry has an electrical engineering background; James D’Agostino has a mechanical engineering background; and Sarah Burlingame has a background in industrial engineering.

“We pull from the experience and success they have had in their respective disciplines,” he said. “All of these folks come out of local businesses, so they are dedicated to giving back and helping those businesses in the local community.”

“That was the tremendous appeal to the job of working here,” Wisniewski said. “It’s supporting our local community and keeping jobs here.”

Kocik, who has 25 years in the manufacturing sector, said his father spent 35 years in manufacturing and he has three brothers in the sector as well.

“It’s a family tradition for me, so it’s that important,” he said.

TDO features training resources that infuse knowledge into an organization, and helps integrate technology into businesses. It also helps develop staff and culture within an organization.

“We also help provide solutions to optimize your business and bring it to the next level,” said Kocik, noting TDO examines the entire business spectrum in a holistic approach.

“We don’t want there to be a barrier of any sort in their way of becoming a better business because it better serves the local community,” Kocik said. “We want them to grow and retain jobs.

We want them to be successful and be around for 100 or 150 years. That’s our mission and that’s our main focus as an organization.”

TDO places great emphasis on the use of foundational elements such as Lean Six Sigma, a method that relies on a collaborative team effort to improve performance by systematically removing waste and improving efficiencies.

When lean manufacturing conDECEMBER 2018 / JANUARY 2019

cepts surfaced in the 1990s, TDO was instrumental in helping to educate the market by not only visiting companies and helping them apply lean manufacturing methods, but also educating the manufacturing community as to why it was important and what it can do to help improve competitiveness, keep costs low and lead times down, and improve quality, Wisniewski said.

Under TDO is a program called TWI, or training within industry.

TWI is an essential element of Lean Six Sigma programs as it provides frontline personnel with the skills and organizational framework for standard work and continuous improvement.

Kocik said Toyota Kata is an emerging management program that makes the continual improvement process at Toyota teachable.

Kata is being heavily integrated and is considered the next iteration of lean thinking. “Kata is now becoming a global program to help businesses overcome obstacles and is becoming extremely beneficial in many organizations,” he said.

“We recently integrated Kata into two organizations and it has provided significant impact to them,” he added.

TDO was one of the founding members of the regional export ecosystem, and was involved in the evolution of the Central New York International Business Alliance.

It helped develop the Export NY program in the late 1990s, an initiative that helps local companies expand their markets and not just be regional suppliers.

“The organization is getting a longterm return on its investment, which is usually significantly higher than the dollars they spent on training,” he added. “Many times, it is 10 to 20 times what the initial investment was on the training. We’ve had some projects that have yielded hundreds of thousands of dollars in bottom line improvements for some organizations. That is not always typical, but in many cases, it’s a significant cost improvement.”

On the cutting edge

TDO provides insight on topics ranging from nanotechnology to cybersecurity.

Kocik said cybersecurity is a vitally important topic, not only to protect one’s reputation and customers, but for those who work in defense-related fields. Breaches in security can result in the loss of millions of dollars.

“Not only does cybersecurity proDECEMBER 2018 / JANUARY 2019

tect your reputation, it helps maintain focus on your business,” said Kocik, noting that breaches can ruin reputations and destroy businesses.

He said larger companies have staff that is focused exclusively on cybersecurity, but generally, smaller companies lack the financial wherewithal to make that happen, and that is when TDO steps in.

TDO has a sister organization — Mohawk Valley Community College’s Advanced Institute of Manufacturing — to help provide clients with gap analysis and solutions to make them secure from a cyber standpoint.

The demand for particular services depends on the maturity of the organization and where it is along the business spectrum.

“If it is a larger, more mature business, they might be looking more at new technology like 3-D printing, additive manufacturing or automation of some sort. They might be geared toward something along those lines, or it might be cybersecurity that is holding them back from entering a new business market,” Kocik said.

“Or, they might need to be ISO [International Organization for Standardization] compliant to open up new markets. You also have some of the smaller organizations looking to make payroll, or in need of a new enterprise resource planning system or some process improvements to help with day-to-day operations to free up owners to take a more strategic look at how to grow the business.”

Passion Play TDO staff approaches economic development with meaning

By Lou Sorendo

W

hen one thinks of the business world, it is easy to be overwhelmed by ledgers, data and algorithms.

However, one economic development organization in Central New York focuses on a necessary intangible in order to make things happen locally.

It’s called passion.

Train, Develop, Optimize, formerly known as the Central New York Technology Development Organization, was founded by local economic development organizations to meet a mission the state put forth, which was supporting technology, development and manufacturing while keeping up with all the latest trends.

“Much of what you hear today about automation and fixing the skills gap because of new automation was true 30 years ago. Now it’s just with different topics,” said Sue Wisniewski, director of marketing and communications at TDO. The organization initially worked with the state on a grant basis as an informal organization. In 1998, it took advantage of programs available through the state to be able to incorporate and take on the mission long-term.

“That allowed us to have a platform to apply for other grant programs,” OSWEGO COUNTY BUSINESS

Wisniewski said.

In the early 1990s, it allied with the Manufacturing Extension Partnership (MEP), a federal program that allowed TDO to serve a five-county region while supporting manufacturing in a much broader sense.

The organization was heavily technology focused in terms of being involved in advanced manufacturing, which was state-of-the-art at that time.

Wisniewski said the MEP designation allowed the team to take a more holistic look at businesses in terms of all their needs, not just in terms of operations, but what they are doing in terms of safety, quality, business development and all the aspects of the business that contribute to success.

“That’s what the MEP is all about, is helping small to mid-sized manufacturers be competitive and keep jobs in the United States,” she added.

Passionate about cause

Robert Kocik, director of TDO’s MEP Center, said the longevity and success of the organization is rooted in the passion around serving the local community and the TDO mission.

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Meanwhile, the ability to plug into a massive partnering ecosystem and share resources with other MEPs across the state has helped sustain growth.

It’s not just about the type of staff it hires; it’s how the organization does business and has a hands-on approach to its mission.

“We get inside the organization and help identify obstacles to success and fix those obstacles. That’s what makes us unique,” Wisniewski said.

“Many of us are engineers by education, and so we are bent on getting in and fixing problems, assessing situations and being analytical about it,” she said.

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“The power is really through the partnership,” Kocik said. “It’s bringing the collective together to help the organization.”

“We might not have the expertise on staff, but the power is we can make that connection and help sort through the alphabet soup to find the right connection and get them to the right resource,” Kocik said. “We don’t compete. We collaborate from a local perspective and are often referral sources for each other.”

“The staff is so mission-focused, that it has a tendency to take on a lot because we want to do a lot across the spectrum of the community,” he said. “So capacity sometimes becomes an issue as the staff overlooks itself. We don’t like to say no to anybody. That has a tendency at times to be somewhat of an Achilles heel. We try to do so much good work that we

take on too much as a staff.”

Kocik said he encourages staff to take on work that they feel is meaningful.

“Obviously, we need to accomplish our metrics, but a lot of our staff is also taking on other volunteer projects in the local community that are meaningful for them,” he said.

Kocik noted that he views the local economy as “pretty strong right now.

Most of the businesses we are working with are in a hiring phase.”

This is due to not only a graying workforce that is retiring, but also because many organizations are hiring for new positions because of a growth phase spurred by tapping into new markets, he added.

“The local economy is very strong from a manufacturing standpoint,” he said.

Sue Wisniewski and Robert Kocik at TDO offices in Liverpool.

56

OSWEGO COUNTY BUSINESS

DECEMBER 2018 / JANUARY 2019

SPECIAL REPORT

By Lou Sorendo

P-TECH students during a tour at one of the local manufacturing companies in Oswego County.

Pathways to Progress I

P-TECH program in Oswego grooms students for STEM-related occupations

t’s a matter of national security.

While lack of knowledge in STEM (science, technology, engineering and math) may lead to dire consequences in terms of students competing on a global level, it actually can lead to worse.

Their decisions in terms of career path are considered vital to national security.

According to U.S. News & World Report, the most significant contemporary threat is the likelihood of a crippling cyberattack.

According to experts, it could occur at any time with unimaginable results.

“Study after study warns that our dependence on advanced technology in almost every aspect of communication, commerce and transportation makes DECEMBER 2018 / JANUARY 2019

us highly vulnerable to the armies of hackers in countries that wish us harm,” stated U.S. News & World Report.

Meanwhile, the most recent Programme for International Student Assessment places the U.S. an unimpressive 38th out of 71 countries in math and 24th in science. Among the 35 members of the Organization for Economic Cooperation and Development, which sponsors the PISA initiative, the U.S. ranked 30th in math and 19th in science.

What is Oswego County doing to reverse that abysmal showing?

Oswego County Pathways in Technology Early College High School, or P-TECH, brings students together for work relating to STEM. They also engage in regular classes such as English, history and physical OSWEGO COUNTY BUSINESS

education to fulfill graduation requirement.

The program is administered by the Center for Instruction, Technology & Innovation.

Amber Preston, Oswego County P-TECH liaison, said there are 127 students in three cohorts.

She said the program features students represented from each of the nine districts in Oswego County.

“We admit 50 students every year that are starting 9th grade with us,” she said. “They apply as 8th graders to the program and go through a pretty rigorous application process that includes a short in-person interview with an educator and an industry partner.”

Preston said while P-TECH is part of the CiTi community and program57

ming, it has a completely separate recruitment and application process.

“Students can only get into the program by going through our application and selection process. It does include the interview, but also a statement from the student, parent or guardian, counselor and two teacher recommendations.”

It is quite apparent in Oswego County — and for the Central New York region and nation — that a “skills gap” exists that has the potential to stunt economic growth. A skills gap is the mismatch between the needs of employers for skilled talent and the skills possessed by the available workforce.

The market for middle-skills jobs — those that require more education and training than a high school diploma but less than a four-year college degree — is plaguing economic sectors throughout Oswego County and the nation.

Enabled by partnerships

Brian Heffron, P-TECH principal at CiTi, said his program is designed to graduate students with the academic, technical and essential workplace skills needed for innovative careers in manufacturing.

Manufacturing Support for P-TECH Local industries back program geared to fill workforce needs

P

By Lou Sorendo

rograms such as the Oswego County Pathways in Technology Early College High School, or P-TECH, are aimed at narrowing a “skills gap” in Oswego County that is crippling economic development.

Sunoco Ethanol Fulton plant manager Tim Hardy said participation of such companies as Sunoco and other major industrial leaders in Oswego County to the well being of a program such as Oswego County P-TECH is vital.

“The support and participation of

58

local industrial leaders — and not just ‘major’ but all — is that they form the foundation for these programs,” Hardy said. “By providing valuable feedback on needs and expectations, industry helps establish the starting point for vocational education programs.”

Hardy said real world requirements place the proper emphasis on what is required while providing the confidence that there are opportunities available for those that pursue a skilled trades career.

Sunoco has been highly active in supporting P-TECH for a number of OSWEGO COUNTY BUSINESS

The P-TECH model is built on partnerships that have been established with all county school districts as well as Onondaga Community College.

P-TECH is geared to provide real-world learning experiences in advanced manufacturing and to support students through their high school and early college years to earn an associate’s degree in mechanical engineering technology or electrical engineering technology through OCC, at no cost to the student’s family.

Students also get the opportunity to years.

“We presently have mentors and advisers providing support in three separate counties,” Hardy said. “In addition, we often host in-plant tours and presentations that give students a firsthand look at an industrial operation.

“Such participation is beneficial to Sunoco in that it provides feedback from the community and our peers in the challenges that we all face in building a workforce for the 21st century.”

Meanwhile, Novelis in Oswego recently made a significant financial contribution to the P-TECH program to aid in the acquisition of educational tools and supplies to maximize students’ hands-on learning.

Novelis is the world leader in rolled aluminum products and recycling, and the largest global producer of automotive and beverage can sheet.

Industry partners like Novelis are DECEMBER 2018 / JANUARY 2019

visit local manufacturing facilities such as The Fulton Companies in Pulaski, Huhtamaki and Davis-Standard in Fulton, Novelis in Scriba and Sunoco, which operates an ethanol plant and malt barley operation in Volney.

Company mentors give presentations to students and also visit CiTi four times during the year to talk about various career opportunities at their companies and what skills and education is needed for those jobs.

Brian Heffron, the new P-TECH principal at CiTi, said Oswego County P-TECH was designed to graduate students with the academic, technical, and essential workplace skills needed for innovative careers in manufacturing.

“Our industry partners provide a crucial component to the success of our students in achieving this goal,” he said.

“Our partners are not bystanders to the P-TECH model; they provide collaborative leadership and governance by working side-by-side with our students and teachers.”

For instance, P-TECH hosts local engineers and human resource directors to train and evaluate student skills in resume building and interviews.

“Our partners also periodically take students on tours of their local manufacturing plants, exposing our students to the diverse range of work being performed,” Heffron said. “These experiences are authentic and unique to the P-TECH model and are rooted in a shared understanding of the importance of a skilled and prepared workforce.”

critical to the success of the P-TECH program, said Dave Lloyd, plant training coordinator at Novelis.

Novelis serves, along with the other industry partners, on the P-TECH governance team, which meets monthly with the objective of setting the vision and direction for the program.

“This collaboration helps to ensure that the course curriculum stays relevant to today’s manufacturing practices and processes,” Lloyd said.

“Industry partnerships help students better understand how what they are learning in the classroom today can be applied in the future as they enter the workforce.”

Novelis, Huhtamaki staunch advocates Lloyd, said more than 20 employees DECEMBER 2018 / JANUARY 2019

P-TECH students during a class offered by Center for Instruction, Technology & Innovation.

Heffron said local manufacturers’ support for the program provides immeasurable benefits for students.

“Our students are exposed to a rigorous curriculum that is designed in partnership with our industry partners, exposing students to crucial professional skills that prepare them for a successful transition into the workforce,” Heffron said. “Our model is built on new approaches in delivering authentic workplace experiences by our industry partners. That includes career mentoring, workplace tours and chal-

lenges, job shadowing and internships.

“By allowing us to extend the classroom to the workplace, our industry partners give us the unique tools and opportunities to make education relevant to our students and deliver a proper 21st century education.”

Heffron taught ninth-grade and 10th-grade global studies at P-TECH since the program’s inception in 2016.

He succeeds William Lynch, formerly the superintendent of the Fulton City School District and P-TECH principal from 2016-2018.

serve as mentors to P-TECH students.

He said the program helps students apply business tools and principles in response to challenges they will be facing down the road.

“We are teaching them the professional and soft skills we use in the field,” he said. “We serve as role models to encourage students and provide support to help them be successful.”

Novelis instructors talk to students about opportunities that exist in manufacturing and provide plant tours to help teachers and students better understand their facility, processes and needs.

“Programs like P-TECH are critical to workforce development in Oswego County and across the region,” Lloyd said. “There is a great need at Novelis for people who have the technical and professional skills being taught at P-TECH.” At the recent Partners for Education

& Business annual awards ceremony, Huhtamaki Fulton received the Business of the Year Award in recognition of its dedication to preparing students for future success. The business is one of the founding industry partners of P-TECH. Huhtamaki features a variety of activities, including informational sessions about Huhtamaki in the community, STEM (science, technology, engineering and math) events, plant tours for local middle and high school students, support for vocational training and secondary education programs, and facilitating job shadow events.

Huhtamaki employees are engaged as student mentors, members of the P-TECH governance team, industry experts for curriculum development, as well as members of the P-TECH student interview panels.

OSWEGO COUNTY BUSINESS

59

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OSWEGO COUNTY BUSINESS

DECEMBER 2018 / JANUARY 2019

SUNY Oswego business faculty members display research expertise

T

he strengths of faculty research in SUNY Oswego’s School of Business was a highlight of the 3-Minute Faculty competition during Graduate Studies Week at the college in November.

The event pointed to faculty scholarship as crucial to top-notch teaching, with competitors having three minutes to present in a manner open to a general audience.

Seven of the competition’s 12 participants were business faculty members. The audience-anointed winner was Susan Wright of the school’s accounting, finance and law faculty with a presentation on “Blending ‘Old-Tech’ with ‘New Tech’ to Document Online Learning.”

Irene Scruton, assistant dean and director of master of business administration programs in the school of business, praised the faculty for stepping up to the challenge in the college’s first-ever 3-Minute Faculty event, modeled after the 3-Minute Thesis competition pioneered by the University of Queensland, Australia.

“Many people may have the perspective that professors in the business school are practitioners,” Scruton said.

“They don’t necessarily think about the faculty as researchers with international reputations for their scholarly work.

Many of our faculty are ahead of the curve in terms of what issues will be impacting business organizations in the future.”

Wright sounded a similar theme. “A large number of [business] faculty have very interesting research endeavors,” she said after receiving an outsized winner’s check representing $500 for research or conference travel. “Their work ranges from the very complex to something very relatable and practical.

We also explore what’s new in teaching and learning. We cover all of it.”

A school of business listing of the last five years’ worth of faculty members’ intellectual contributions — books, book chapters, peer-reviewed journal articles, conference proceedings and others — spans the work of those teaching courses in all MBA graduate programs, as well as in all of the school’s undergraduate majors: business adminDECEMBER 2018 / JANUARY 2019

By Wellhouse Ministries Announces

The 2nd Annual Signature Fundraiser

Black k White Masquerade Ball Saturday January 26, 2019 Featuring the

Billionaire$!

Ticket sales start December 15th.

Single tickets - $60 / Table of 8 - $420 Tickets are available at whministries.org Questions? Contact Kateri Spinella 315-992-4218

Buffet | Live Auction | Raffles Lottery Board | Photo Booth Hosted at The American Foundry 6p.m. - 10p.m.

Doors open at 5:30p.m.

istration, marketing, management science, risk management and insurance, human resource management, public accounting, finance and cross-discipline majors such as operations management and information systems.

Wright’s School of Business colleagues in the competition were Steven Abraham, who this semester teaches human resource management and emOSWEGO COUNTY BUSINESS

ployment law; Yavuz Keceli, operations management and management information systems; Stathis Kefallonitis, marketing management and branch experience marketing; Yi Liu, accounting principles; Kristin Sotak, organizational behavior and business organization; and Michele Thornton, healthcare leadership, economics of healthcare, and life and health insurance.

61

SPECIAL REPORT

By Deborah Jeanne Sergeant

Install View: “Be Strong and Do Not Betray Your Soul: Selections From the Light Work Collection.”

Light Work Helps Art Photographers Work

By Deborah Jeanne Sergeant

I

f “a pictures is worth a thousand words,” it’s hard to estimate the worth of Light Work, an organization that helps art photographers succeed.

Located at the Robert B. Menschel Media Center at Syracuse University, the nonprofit supports under-represented photographic and digital imaging artists through residencies, publications, exhibitions and a community-access digital lab center.

Shane Lavalette, director of Light Work, understands what new photographic artists go through. He came to photography young, captivated by the magical transformation in the dark room. After studying fine art in Boston, primarily photography, Lavalette participated in Light Work’s residency program in 2011.

“I had such a positive experience and wanted to get involved with the organization in some way, so I applied for an open position and was lucky 62

to be hired,” Lavalette said. “I love the idea of artists supporting artists, so I am grateful to be able to work on realizing projects with others through my role and be surrounded by so much creativity.”

Lavalette enjoys art photography’s ever-changing qualities as the art form continues to grow; however, he’s also realistic that making art photography a profitable career is very difficult, despite its merit.

“A small percentage of artists have the privilege of solely focusing on their work,” Lavalette said. “Many of the artists I know work other jobs to cover their bills and then try to find time to carve out for their artistic practice.”

That’s why providing support to art photographers is so important. Some spend a month in Syracuse to develop projects, including shooting, printing, scanning, editing and making books.

“What artists accomplish in this month is often greater than what can be OSWEGO COUNTY BUSINESS

done in a year or two of their normal lives, because of other obligations,” Lavalette said.

Light Work also offers a public-access lab facility. Lavalette said that it’s a special space where visiting professional artists and community members can l e a r n m o re about photography.

Because of its location on SU’s campus, many asLavalette sume it’s just for those on campus; however, Lavalette wants more people to realize that it’s for the community in general.

“We welcome anyone to come in the door to see our exhibitions, events DECEMBER 2018 / JANUARY 2019

Reception: “Be Strong and Do Not Betray Your Soul: Selections From the Light Work Collection.” or workshops, and to learn more about the facility and how they can use it,” he said.

Light Work’s mission is nearly identical to that of the 1970s, when it was founded: a contrast to the enormous differences in photographic technology from then until now.

“The needs of artists are remarkably similar,” Lavalette said. “So, looking ahead, we’ll continue to pay attention to these things but simply plan to stay true to our mission and keep doing what we do so well.”

The organization is run by and for artists since its founding 1973 by Phil Block and Tom Bryan.

More than 350 artists from each state and more than 15 countries have been selected to participate in its artist-in-residence program.

Light Work has also published more than 170 issues of Contact Sheet, its art photography periodical, and more than 50 exhibition catalogues for the Robert B. Menschel Photography Gallery, plus special project books.

The galleries also feature exhibits, more than 400 so far, including those in the main gallery, Kathlee O. Ellis Gallery, Hallway Gallery, the flat panel display and the Robert B. Menschel Photography Gallery.

The organization makes three annual grants of $2,000 to photographic artists, critics or photo-historians to foster interest and generation of phoDECEMBER 2018 / JANUARY 2019

tographic art.

More than 25,000 artists, students, and patrons have used Light Work’s photo and digital lab to create photographic art.

Organizations supporting Light Work include the New York State Council on the Arts; the National Endowment for the Arts; The Andy Warhol Foundation for the Visual Arts; JGS (Joy of Giving Something, Inc.); Robert and OSWEGO COUNTY BUSINESS

Joyce Menschel; Vital Projects Fund, Inc.; Syracuse University (SU); the Central New York Community Foundation, and subscribers.

Collaborative partners have included Syracuse University’s Division of Student Affairs, Autograph ABP, the Community Folk Art Center, En Foco, the Everson Museum of Art, the Red House Art Center, the Urban Video Project (UVP), and more.

63

COVER

By Deborah Jeanne Sergeant

Charitable Giving Increases Americans have donated record amounts of money — 70 percent of all giving, compared to only 5 percent corporations contribute to charitable giving

A

mericans are givers, according to Giving USA Foundation in Chicago, to the tune of $410.02 billion in 2017, a bump up from $389.64 billion in donations in 2016. It’s the first time donations have exceeded the $400 billion level. Overall, giving is up from $307.7 billion in 2008, when the effects of the recession caused giving to drop by almost 6 percent, the worst decline in 53 years.

So who’s giving?

The trend continues that individuals give markedly more than corporations — 70 percent of total giving.

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Corporations are responsible for only 5 percent of all charitable giving, states Giving USA, one of the nation’s main sources of information about charitable giving.

Foundations give 16 percent of the funds and bequests contribute 9 percent.

The recipient categories are, in order of percent of the total funds received, religion (31 percent), education (14 percent), human services (12 percent), foundation (11 percent), health (9 percent), public/society benefit (7 percent), arts/culture (5 percent), international affairs (6 percent), environment/animals (3 percent), individuals (2 percent).

Central New York businesses also reflect the giving trends. Central New OSWEGO COUNTY BUSINESS

York Community Foundation’s 2018 report states that the organization received more than $45 million in new contributions during the first fiscal year, including $20 million from Upstate Revitalization Initiative for the NYS Syracuse Promise Scholarship Fund. The organization’s assets top $272 million.

Katrina M. Crocker, vice president of communications for Central New York Community Foundation said that the types of organizations to which locals donate runs the gamut.

“Many companies choose to use their charitable giving to support charities and causes their employees are passionate about through an employee matching gift program,” said Crocker.

DECEMBER 2018 / JANUARY 2019

“Others set guidelines that align with the company’s mission or values.

Some focus their giving on specific organizations connected to that company’s industry. The opportunities are endless.”

She views donating to a foundation like hers as a way for companies to give back to the community. The Community Foundation, in particular, has a donor-advised fund that lets companies invest money in an account earmarked for charitable donations.

“The company can contribute funds or other assets into the fund and take a public charity deduction up to a maximum of 10 percent of taxable income in the year that the contribution was made,” Crocker said. “This also allows for flexibility. They can make their charitable investment over a longer time period instead of having to spend it all in the same year as their original donation.”

Corporate giving can attract more talent to a company. Crocker said that more than half of American job seekers look for a company that proves strong corporate social responsibility, which can include charitable donations. The trend extends to consumers. Crocker said that 90 percent of them say they will switch brands to one associated with a cause they personally favor, “given similar price and quality–- an increase of 23 percent in the last quarter century.”

Oswego County Community Foundation is a fund Central New York Community Foundation administers. It benefits only organizations serving Oswego County.

Randy Ziegler, financial adviser with Ameriprise Financial Services in Oswego, is chairman of the Oswego County Community Foundation. He said that companies — especially larger ones — don’t give that much compared with individuals.

“People give because, primarily, they want to make a difference in their local community,” Ziegler said.

“I think small businesses are much more likely to be generous than large businesses because the owners are more in direct control of their finances and are more likely to be involved as local volunteers.”

A business operating in the county but led by people outside the area may not feel as concerned about supporting local organizations and benefiting local causes. They also tend to have more rigid budgets.

DECEMBER 2018 / JANUARY 2019

“I think that especially in a small community like Oswego or Fulton, people know their money is going to work right away,” Ziegler added. “Most people want that to be the case and are pleased that is the case: the neighborhood and community members are benefited right away.”

He cited United Way as an example of an organization which distributes contributions to non profits locally.

Zeigler noted that some larger local businesses are “very generous” such as Fulton Savings Bank, Pathfinder Bank and Community Bank.

“But not all larger local companies feel that responsibility,” Zeigler said.

Beyond possible tax benefits, companies of all sizes have plenty of reasons to give.

“When companies make charitable contributions, it lets the community know they support and want to make a difference locally,” said Carol Schmeiser, registered representative and chartered financial consultant with Urist Financial and Retirement Planning, Inc. in East Syracuse. “It is important to their employees as it lets them know they are working for a company that is helping those in need, and in most cases they can participate as well.

“It also allows the company to build a reputation for being kind, generous and caring,” she added.

Charitable Giving at a Glance The Numbers for 2017 Charitable Giving by Source (courtesy Giving USA): • Giving by individuals totaled an estimated $286.65 billion, rising 5.2 percent in 2017 (an increase of 3 percent, adjusted for inflation).

• Giving by foundations increased 6 percent, to an estimated $66.90 billion in 2017 (an increase of 3.8 percent, adjusted for inflation).

Data on foundation giving are provided by the Foundation Center.

• Giving by bequest totaled an estimated $35.70 billion in 2017, increasing 2.3 percent from 2016 (a 0.2 percent increase, adjusted for inflation).

• Giving by corporations is estimated to have increased by 8 percent in 2017, totaling $20.77 billion (an increase of 5.7 percent, adjusted for inflation).

OSWEGO COUNTY BUSINESS

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See our coupon in this issue.

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Single copies: $20 65

Peter Dunn, president and CEO of the Central New York Community Foundation, tours a Syracuse Landbank property in need of lead remediation along with Landbank executive director, Katelyn Wright. The foundation recently announced a $2 million grant to tackle childhood lead poisoning in Syracuse.

Community Foundation of Central New York

More Than $190 Million in Grants Going to Local Projects

By Aaron Gifford

D

espite a few setbacks such as the Great Depression, World War II and the Great Recession, the Central New York Community Foundation has remained strong during its 91-year history and managed to help at least a few local folks along the way to the tune of more than $190 million in community improvement projects.

In fact, the endowment saw its greatest period of growth in recent years, increasing from $80 million in 2008 to $280 million today, explained Peter Dunn, CNY Community Foundation president and chief executive officer.

“We’re a community savings account that’s built for resilience,” he said in a recent interview.

The more money the fund has, the more local nonprofit agencies in its five-county area — Onondaga, Madison, Cortland, Cayuga and Oswego — benefit.

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About one-third of the money is earmarked for specific purposes based on donor requests. Scholarships, for example, fall into this category. Onethird of the money that is distributed annually falls into the broad and general fund. There are three funding rounds per year where agencies can apply for project money.

A partial list of grants for the 20182019 fiscal year: • $35,000 to restore a historical railroad caboose from further deterioration.

• $30,000 to the Erie Canal Museum to hire a full-time museum educator • $42,500 for the Redhouse Arts Center to hire a technical director to help manage all three of its theaters effectively.

• $10,000 to launch a music program at the Chenango Nursery School.

• $15,000 to the Oneida Area Day Care Center to replace its roof.

OSWEGO COUNTY BUSINESS

• $31,532 to purchase a new tractor for the Orenda Springs Experimental Learning Center.

• $70,000 to the Syracuse Cooperative Federal Credit Union for information technology improvements.

• $30,000 to Symphoria to launch a series of performances featuring the work of women composers.

• $50,000 to Liberty Resources to expand operating hours of its Integrated Care Clinic, and to include pediatric services.

• $75,000 to PEACE Inc. to replace the roof at its Eastside Family Resource Center.

• $25,250 to the People Project to purchase kitchen equipment for its Hope Café, which offers programs and support for people battling alcohol and drug addiction, job loss, mental health issues, and other problems.

• $25,000 to Vera House for a new generator.

• $40,500 to the Volunteer Lawyers Project of Onondaga County to hire a consultant who will develop anti-racism policies, practices and training for the legal community.

Scores of donors “We’re very fortunate that folks who have resources turn to the community foundation,” Dunn said.

Thousands of individuals have donated money to the Community Foundation since its 1927 inception.

That includes many major donors who left a legacy or created a fund in their name or their family’s name that is earmarked for a specific purpose. The Ruth and Martha Blumberg Fund, for example, supports children’s programs in Onondaga County. The William Johnson Memorial Fund, named after a Baldwinsville boy who suffered from a rare heart condition and died in 2007 at the age of 12, established an annual walk/run event that raises money for an annual scholarship awarded to a Baldwinsville high school senior who DECEMBER 2018 / JANUARY 2019

will pursue a college degree in the field of special education, physical therapy, speech pathology, occupational therapy, music therapy or vision therapy. The fund also benefits the Update Golisano Children’s Hospital Intensive Care Unit.

The CNY Community Foundation also funds its own initiatives. In October, the organization announced that it would invest more than $2 million over a four-year period to help end childhood lead poisoning in Syracuse, where more than 90 percent of its occupied housing units were built before lead paint was federally banned from use in 1978. Lead is a toxin that affects the brain and nervous system. Children are especially at risk because lead paint chips have a sweet taste, though lead paint dust particles can also be inhaled with the opening and closing of doors, windows and cabinets. In children, elevated lead levels have been found to cause reduced brain functions that affect physical activity and social interaction.

It can lead to a high likelihood of absenteeism, criminal behavior, violence and suicide.

More than 11 percent of Syracuse children tested in 2017 were shown to have elevated blood lead levels, according to the Onondaga County Health Department. The CNY Community Foundation has already identified city housing tracts that have the highest lead blood levels in children.

Benefiting Oswego, Cayuga counties While the Community Foundation’s broad and general funding mainly benefits agencies and initiatives in Onondaga and Madison counties, the organization has established offshoots in Oswego and Cayuga counties to better serve their respective populations.

The Oswego County Community Foundation is now in its sixth year. It set up shop in 2013 with a capital campaign to match a $100,000 Shineman Foundation grant. So far, the Oswego foundation has raised more than $700,000 and awards up to 28 grants a year, most of them in the $2,000 to $5,000 range.

Grant recipients for 2018 include: • $1,300 to ARISE and Family Service to provide access ramps to their homes.

• $500 to Artswego for a special concert highlighting the achievements of women in music.

• $5,000 to the Child Advocacy Center of Oswego County to improve mental health, advocacy and forensic interview facilities in its Pulaski satellite to better serve children and families who are victims of crime.

• $5,000 to the Fulton Family YMCA for the Girls Rock program, which fosters self-esteem, confidence, relationship and leadership skills in girls between the ages of 8 and 18.

• $1,500 to the Oswego Bookmobile to purchase books and supplies that benefit children with special needs.

• $2,340 to Oswego County Pioneer Search and Rescue Team to acquire additional emergency personnel paging equipment and team members.

• $2,400 to the Oswego Players for the Theater Arts Youth Academy to engage youth between the ages of 10 and 20 in all aspects of theatre arts performance and production.

• $1,250 to the Oswego YMCA for the construction of a new wing that connects the armory building to the pool building.

• $2,000 to Pregnancy Care of Oswego County to provide diapers, wipes and baby furniture to clients.

• $2,500 to United Friends of Homeless Animals to support veterinary costs for stray pets.

The Oswego County Community Foundation is run by 12 volunteers, explained Randy Zeigler, who is chairman of the organization’s leadership council and works full-time as a private wealth adviser for Ameriprise Financial Services in Oswego. Their goal is to increase the endowment to $1 million by the end of 2019.

“Five years ago we asked ourselves ‘did we want to pursue a certain direction with our grants? But we weren’t in the best position to know the needs in the county,” Zeigler explained. “Money is needed, but let the grant applicants identify the needs as they see it.”

The Shineman Foundation Announces Final Grant Awards of 2018

S

ixteen nonprofit organizations received grant awards totaling $800,000 from the Richard S. Shineman Foundation at its November board meeting in the last of three 2018 grant rounds. All funded projects reach a wide range of people in Oswego County. The projects represent a diverse cross-section of community organizations in economic revitalization, education, arts and culture, and health and human services.

The largest award, $500,000, was given to Oswego Health Foundation in support of its capital campaign to build a new state-of-the-art behavioral health facility on East Second Street in Oswego at the old Price Chopper

DECEMBER 2018 / JANUARY 2019

building and lot. Payment of the award begins in January.

Fulton Block Builders, the grassroots organization in Fulton, exceeded expectations in 2017 and 2018 of its very successful Healthy Neighborhood revitalization program, and was awarded a $150,000 matching grant payable in the spring, following completion of fundraising in Fulton.

The Fulton campus of Cayuga Community College received $92,000 to lead a collaborative effort with strategic partners to get Oswego County certified as the first county in New York state to achieve the national ACT “Work Ready Community” designation. The process of becoming a “Work Ready CommuOSWEGO COUNTY BUSINESS

nity” will bring systemic change to Oswego County’s approach for closing the large skill and work readiness gap that currently exists, especially among individuals living in poverty.

Another revitalization grant was given to Friends of Fulton Parks in support of the installation of a security system at the newly renovated Teen Park at Recreation Park.

Three education, arts and culture and environment grants were awarded by the Shineman Foundation to organizations expanding their outreach to Oswego County schools or libraries: Merry-Go-Round Playhouse for its touring “Sequential Dramatics Program”; the Museum of Science and 67

Technology’s “Oswego County on the Go” science program, which will bring a 45-minute classroom-based science demonstration to all 78 sixth-grade classes in 16 school buildings in Oswego County; and Tug Hill Tomorrow Land Trust’s upcoming library, classroom and outdoor programs in northeastern parts of the county.

Capacity-building grants were given to the Children’s Museum of Oswego to hire a director of education and to the Child Advocacy Center to hire a fund development director.

An arts and culture grant was awarded to Symphoria for its Dec. 6 performance of the “Messiah” at St. Mary’s Church in Oswego, its summer 2019 concert at Fort Ontario, and expansion of its musical performances into Oswego County libraries. ARTSwego also received a grant to bring all 300 Oswego High School 10th grade students to a Feb. 27 performance at SUNY Oswego of “Beyond Sacred — Voices of Muslim Identity,” including a post-performance question and answer session with the actors.

Several health and human services grants were awarded by the Shineman Foundation: David’s Refuge for provision of respite caregiver support to parents and guardians of children with special needs; Fulton Family YMCA for the expansion of its Girls Rock program into the Fulton Junior and Senior high schools; Rural and Migrant Ministry in Richland for the construction of its Healthy Educational Kitchen, as well as St. James Episcopal Church in Pulaski for the completion of its industrial kitchen and handicapped-accessible dining room so it can provide community dinners to those living in poverty.

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United Approach United Way of Greater Oswego County goes way beyond soliciting funds

By Lou Sorendo

I

t has been nearly four years since Patrick Dewine stepped into this leadership role at the United Way of Greater Oswego County.

During his tenure, he has been instrumental in creating awareness regarding how powerful of a resource the agency really is.

“Becoming more involved with the statewide network of United Ways has played a large part in making our local United Way sustainable,” said Dewine, who serves as the agency’s executive director from its headquarters on South First Street in Fulton.

For example, in 2015 the United Way branched out to provide 2-1-1 in Oswego County.

This is a nonemergency number that provides a database of health and human services in the area, which can be accessed by phone or online to connect people with the local resource that best meets their needs.

Every county in New York state is part of 2-1-1, creating a comprehensive community resource.

The United Way also decided to invest in the ALICE Project, which is a study looking at the Asset Limited, Income Constrained Employed population.

“I think this was one of the most valuable uses of United Way funds because it allowed us to pinpoint the levels of poverty and ALICE percentagOSWEGO COUNTY BUSINESS

es for each community across Oswego County,” he said.

Even though each United Way is individually run, it’s helpful to be part of a statewide network that can conduct those types of studies and then use the reports as leverage with lawmakers and community leaders, Dewine said.

“Our message is stronger Dewine when we stand together, and taking advantage of the statewide network helps amplify our advocacy efforts for Oswego,” he added.

The United Way also shares these resources with other community change-makers.

“We are happy to be a voice at the table whenever it comes to pushing for positive change in our community, and are always willing to share resources to create that change,” he said.

Along with 2-1-1 and the ALICE Project, the United Way facilitates many local initiatives such as the annual StuffA-Bus Campaign.

In 2018, this countywide collection was able to amass more than 46,800 school supply items that were distribDECEMBER 2018 / JANUARY 2019

Sorting of school supplies from the 2018 Stuff-A-Bus Campaign that the United Way in Oswego County runs every year. All collected school items from across the county are brought to Fitzhugh Park Elementary School in Oswego to be sorted, counted and divided among the nine school districts. This year, the group collected a record-setting 46,828 school items, ranging from notebooks and binders to backpacks. uted across all nine school districts in the county.

Aside from generating in-kind donations, the United Way also works to raise awareness about the needs of the community through events like the Stone Soup Luncheons.

These lunches are made possible by donations from local restaurants, and all profits and nonperishable food items collected during the day are then divided among area food pantries.

“While we do have our standing annual events that the community looks forward to, we are also continuously collaborating with thought leaders throughout Oswego County to identify and address the changing needs of our community,” Dewine said.

One of the most recent developments to come from these collaborations is bringing Dolly Parton’s Imagination Library to Oswego County.

The program sends children a free book every month from the time they’re born until their fifth birthday, and has been proven to increase literacy skills, lead to better test scores, and create a lifelong love of reading, which are all key factors in helping kids to avoid the path to poverty, Dewine noted.

Valuable lifeline Dewine said the agency is fortunate to have a group of dedicated contribuDECEMBER 2018 / JANUARY 2019

Top Donors to United Way of Oswego County Here are some of the top contributors to the United Way of Greater Oswego County campaigns:

— Exelon — Novelis — Fulton Savings Bank — Oswego County government — Huhtamaki — National Grid — United Parcel Service — Oswego County Opportunities tors who have helped sustain the campaign annually, but it is also continually trying to engage new donors.

“Educating the public about our mission and engaging community stakeholders in our initiatives has become even more important, particularly since donations to most nonprofits in general have declined over the past several years,” Dewine said.

Along with more targeted giving, fundraising has become increasingly competitive as agencies work to fill the gaps left by shrinking government grants along with the emergence of more local foundations, he noted.

OSWEGO COUNTY BUSINESS

“Because of all these factors, we try to come up with creative and innovative ways to increase awareness and generate funds, and I think this year’s campaign has so far been a good reflection of that goal,” he said.

Dewine said several years ago, the United Way switched from setting a dollar amount as its campaign goal to aiming for an increase in the number of employees who participate within each workplace campaign.

“In order to reach that goal, we have taken an educational approach to this year’s annual campaign,” said Dewine, adding the agency has developed a video to help explain how United Way funds stay local to assist people of every age in Oswego County.

He said the agency’s community partners have been supportive in helping to share this message, and the staff has been invited into numerous workplaces to give presentations and answer questions about the United Way mission.

Dewine said other workplace coordinators have taken it upon themselves to educate their staff, such as Huhtamaki in Fulton which held 15 presentations in order to connect with every single employee.

“So, while we are still in the middle of this year’s annual campaign, we do feel confident that a large audience has been able to learn about the many different facets of the United Way,” he said.

In terms of donors, Dewine said the agency has a broad spectrum of organizations that show support, and each entity brings its own unique value to the table.

“We have come to rely on the power plants, manufacturing plants, and higher education institutions in the community that are able to generate high-dollar campaigns,” he said. “But we also rely on the support of small businesses, civic organizations, and community staples such as local banks that host workplace campaigns and provide special event sponsorships.”

Dewine noted that Pathfinder Bank not only supports the United Way in Oswego County through a workplace campaign and corporate support, but also heavily supports its Stuff-A-Bus breakfast and Stuff-A-Bus campaign by raising money at local branches as well.

All donations benefit the Stuff-ABus campaign that provides economically disadvantaged youth in Oswego County with the supplies they need to begin the school year.

“We have a year-round engagement 69

with Pathfinder Bank, and their support is invaluable,” Dewine said.

The United Way leader said although each campaign varies from one business to the next, the agency holds them all in the same high regard.

“We rely on workplace campaigns, in-kind donations, event sponsorships, and employee volunteerism, and would not be able to continue meeting the needs of our community without a healthy combination of all these resources,” he said.

Reaching out to those in need In terms of distributing funds, the United Way has three main target areas: ending hunger, supporting children and youth, and ensuring wellness.

“We work to generate resources for the agencies that are meeting these needs in every corner of Oswego County,” he said.

Dewine said the allocation process is unique because it is coordinated through a team of community volunteers who support the United Way. That group reviews program applications, visits the sites, and then makes recommendations on the amount of funding each program should receive.

The United Way funds in two-year cycles and the process is open to any nonprofit 501(c)(3) health and human service program that serves residents of Oswego County.

“The needs of our community are constantly changing, so the amount of funding often changes each allocation cycle to meet those pressing needs,” Dewine said.

The most recent example of this can be seen in response to the current opioid epidemic that is affecting Oswego County and the nation.

“During the last funding cycle, volunteers recognized the importance of addressing this issue by investing more funding in local treatment and prevention programs,” he said.

United Way is engaged in nearly 1,800 communities in more than 40 countries and territories worldwide.

United Way Worldwide is No. 1 in a new Chronicle of Philanthropy report ranking the 100 charities that raised the most in cash and stock contributions in 2017.

Other favorites include Salvation Army, St. Jude Children’s Hospital and Harvard University.

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United it Stands United Way of Central New York: Transition in Midst of Changing Environment

By Lou Sorendo

O

ftentimes, the key to success is making proper adjustments to a changing business environment.

Nancy Kern Eaton is in her second year as president of the United Way of Central New York, and knows all too well how vital making key adjustments can be.

She said United Ways here and around the country are experiencing challenges in giving, primarily because the economy has changed so much.

“Traditionally, United Way has raised a significant amount of its money in workforce campaigns,” she said.

“When you have big changes in the economy, obviously it impacts giving.”

The changes come in the form of shutdowns and cutbacks, as evidenced

by New Venture Gear closing in Syracuse in 2012.

“When that closed, it was a half-million dollar impact on the United Way,” Eaton said.

A number of companies in the region have also downsized significantly, such as Carrier.

These types of changes have resulted in different strategies for United Ways across the country.

“We need to explore how to engage small entrepreneurial businesses, and help them understand United Way’s role in the community and why United Wa y m a k e s sense,” she said.

“We want to ensure that everyone in the comKern Eaton munity has access to services.”

Eaton said many people have heard of UW being that it has a high brand perception. ”What they can’t do is tell you what OSWEGO COUNTY BUSINESS

United Way does,” she said.

She noted many are familiar with the United Way through workplace campaigns.

However, “our job in this day and age is to help people understand why the United Way,” she said.

“Other than government, United Way is really the only funder of ongoing operating support, and that is so vital,” Eaton said.

However, government funding tends to remain stagnant for a stretch of years, and that places pressure on businesses that experience rising costs.

“Any employer or business person knows the cost of health insurance goes up to cover staff, and in human services, the vast majority of cost for any nonprofit service organization is staff, because you need people to provide services,” she said.

Eaton said United Way does the research on need, and then focuses on researching organizations that are providing the highest-quality services to meet those needs across that entire spectrum.

“We want to make sure those programs are able to continue,” she noted.

Making a difference A key impact that United Way of CNY makes in the region is ensuring organizations in need receive funding to leverage other dollars.

As of late November, United Way was providing funding to 87 local programs, with 23 of those programs using UW money as matching funds.

“That’s a little over $1 million of our funding that we allocate to these vital programs,” she said. “That means at least $3 million comes back to this community because of that $1 million.

“That $1 million becomes $4 million in services.”

“We all pay taxes, and we want to make sure we can bring our federal DECEMBER 2018 / JANUARY 2019

Top Donors to United Way of Central New York The top-11 workplace campaigns whose funds go directly to United Way of Central New York-funded agencies:

—Wegmans —SRC —National Grid —Welch Allyn —Lockheed Martin —Syracuse University —United Parcel Service —Carrier —Eaton Cooper Crouse-Hinds —M&T Bank —Bond, Schoeneck & King dollars back here,” she said.

“That’s when people get it. They realize we do the research and use their money to fund programs that get the results and make sure that people are not left out,” she added.

Whether it’s a child born with a disability; a senior citizen who is hoping to remain at home for as long as possible; someone who acquired a disability through disease or accident; someone who finds himself in situational poverty, like suddenly losing a job after living paycheck to paycheck and not having another one; or someone who was born into a family that is challenged by poverty, UW wants to make sure people have access to the services they need, Eaton said.

Eaton, who formerly worked at ARISE in Oswego County, said when UW has a chance to explain its value proposition, most people buy in.

“I often ask people, ‘Does anyone disagree with the statement that you can buy more with $1,000 than $100’?” she said. “Whatever somebody is able to give, they are giving into this pool of funds that is used to buy that impact.”

“We can buy more because we know where the gaps are in budgets and know where those needs are in terms of programming,” she said.

Demand skyrockets Eaton said her agency had twice as many requests in its last allocation round than it had money to allocate.

“Programs that desperately needed DECEMBER 2018 / JANUARY 2019

funding weren’t able to be funded,” she said. “We just didn’t have the resources.”

“Our goal is to say to the community, ‘Invest together and we can do even more to help people in need’,” she said.

Meanwhile, United Way helps sustain 211CNY, a phone referral service that features a live person on a 24-7 basis.

The service helps locate basic resources such as food, shelter, employment or health care. It serves the counties of Onondaga, Oswego, Jefferson, Lewis and St. Lawrence counties.

“At 3 a.m., things seem the most dire to me,” Eaton said. It is useful “if something is on your mind or you are struggling in the middle of the night and really need to talk to someone.”

The 211CNY service has access to a robust database for resources in every community.

Eaton noted housing issues, such as people being forced to relocate, rank as the No. 1 call.

Others involve inability to pay utility bills, mental health services for a child, or helping an elderly person with a disability such as impaired hearing.

United Way contracts with Contact Community Services, which staffs the phone.

UW plans to launch an aggressive marketing campaign for 211, particular in adjacent counties.

It is partnering with National Grid on the marketing end.

“We want everyone to realize that you can make a call and there will be someone there,” she said. “I wish there were more services because I know in some of our rural areas, it’s a real challenge. It’s also hard for them to get to services because transportation is a giant issue everywhere.”

Finding ways to survive The United Way in CNY runs its fundraising campaign year round, mainly because many companies do not have flexibility in terms of time during the last quarter of the year.

In 2017, the organization launched its “Bridge the Gap” campaign. Despite some major problems with several of its major companies, UW set a goal of $6.6 million.

However, as time unfolded, “we were very concerned because we didn’t think we were going to achieve the goal,” Eaton said.

However, the community stepped up — anchored by Wegmans’ special OSWEGO COUNTY BUSINESS

scan campaign — to fill the void and $6.2 million was raised.

“It was certainly not our goal but the goal was really a bit of a stretch and things happened that we had no idea were going to happen,” she said.

Eaton and her staff are now focused on maintaining all existing relationships and support and then really planting the seeds for growing its goal.

“We don’t have to keep going down, and we can turn this around,” she said.

Eaton noted the organization has a brought on new people to its board.

“They are younger and connected to companies that have a lot of potential to grow,” she said.

The agency is also participating in several important strategic community collaborations, including a workforce development initiative that it is partnering on with organizations such as CenterState CEO. “It’s really changing people’s lives because it’s taking people from public assistance or poverty, and people who are unemployed or underemployed, and giving them the skills needed, and then helping place them in jobs,” she said.

Through the initiative, a career pathway is created wherein a participant can work toward loftier goals.

Loretto in Syracuse is successfully implementing the program.

They might start as an aide, and through ongoing support and education, become LPNs. Some LPNs then have an opportunity to engage in an RN program.

The agency also has an initiative to help all children reach kindergarten ready to succeed.

“More children are arriving at school and they are not ready,” she said. “If they are not ready, they are never going to catch up. If they are not performing at grade level by third grade, they are likely never to succeed in school and live a life of poverty. We want to change that,” she said.

“How are we going to have a future workforce? We are helping people who are adults now who need to have a livable wage and jobs, and we also want to make sure the children in our community will be the future workforce we need,” she added.

“Today’s challenges are tomorrow’s opportunities,” she said. “We want to make sure that we create a community where every person has the opportunity to succeed.”

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If you think something is wrong with this picture, you should see what’s happening in stores.

That’s where tobacco companies spend more than half a million dollars every day here in New York State on promotions where kids can see them. And the more kids see tobacco, the more likely they are to start smoking.

The average age for a new smoker is

13

YEARS OLD.

Take action now at SeenEnoughTobacco.org facebook.com/TobaccoFreeNYS @TobaccoFreeNYS

Group of people in front of Oswego County Federal Credit Union displaying hats, mittens, gloves and scarves they have collected. The items are then made available to kids in the community.

Oswego County FCU, Exelon Launches 4th ‘Gloves With Love’

O

Exelon Generation and the employees of Nine Mile Point Nuclear Station Exelon Generation and the Nuclear employees of Nine Mileare Point Nuclear Station the and James A. FitzPatrick Power Plant proud to support and James A. FitzPatrick Nuclear Power Plant are proud to support the greater Oswego County community.

Exelon Generation: greater Oswego County community.

Generating safe, clean and reliable power, fueling the exeloncorp.com exeloncorp.com upstate economy and protecting the environment.

72

swego County Federal Credit Union (OCFCU), announced the fourth annual “Gloves with Love” campaign to collect new hats, mittens, gloves and scarves for needy kids in Oswego County, said Bill Carhart, CEO. OCFCU has again partnered with Exelon Generation at Nine Mile Point to launch the “Gloves with Love” program from Dec. 7 through Jan. 4. Collection baskets will be placed at each OCFCU branch as well as numerous locations at Nine Mile Point. Slightly used or new adult hats and winter scarves will also be collected. On Saturday Jan. 5, employees from the OCFCU and Nine Mile Point will place the collected items on trees, fences and lampposts in various parks throughout Oswego County.

“We wanted to come up an easy way for people to help make sure the kids of Oswego County will stay warm.” said Mary Greeney, OCFCU vice president, member services. “Because of the overwhelming generosity of our members as well as the employees of Nine Mile Point, last year’s campaign was a tremendous success. In fact, it was so successful that we ran out of trees and lamp posts to place the items on. One thing that there is never a shortage of is need — so we decided we had to get creative. We were able to donate items to Oswego County Opportunities and well as distribute a quantity of the gloves, hats, scarves and mittens that we collected to school crossing guards in our communities. These people see firsthand every day which kids are not dressed for the weather and they can distribute the items to the kids whenever they see a child in need.”

Greeney can be reached at 315-343–7822 for more information. “

OSWEGO COUNTY BUSINESS

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DECEMBER 2018 / JANUARY 2019

healthcare Special Report n 4 Questions for Eric Breese n The Retirement Benefits of a Health

Savings Account n Large Physician Practice Now Part of Oswego Health n Oswego Hospital Awarded Leapfrog A n Volunteers Lend Hospitals a Helping Hand n Child Advocacy Center Aids Abused Children in Oswego County

DECEMBER 2018 / JANUARY 2019

OSWEGO COUNTY BUSINESS

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HEALTHCARE

By Maria Pericozzi

4

Questions for Eric Breese Director of Oswego-based Farnham Family Services is getting $1.5M to fight opioid crisis

F

arnham Family Services, a nonprofit agency based in Oswego that works with people with addictions and mental health issues, recently received a $1.5 million grant from the Substance Abuse and Mental Health Services Administration to fight the opioid crisis locally. The agency will receive $524,670 per year for three years to increase services.

We recently interviewed Eric Breese, the agency’s executive director who talks about opioid crisis in Oswego County and how his agency will use grant money it will receive.

Breese grew up in Hannibal and graduated from SUNY Oswego with a master’s degree in counseling. He started his career at Oswego County Opportunities and remained there for 15 years, until taking the position as executive director at Farnham at the end of 2015.

1: How bad is the opioid situation in Oswego County?

A.: It’s pretty bad. The way I like to tell people is, if you think it’s bad, its worse than you think. I see people who are struggling on a daily basis and I learn that its worse than I think. When I hear about the number of people going to the Oswego Hospital emergency department with substance use disorder 74

-related overdose or illness, it’s a high number. I was talking to the managing physician about six months ago and back then he was saying that he’s seen at least one overdose per shift. Recently, I talked to one of the registered nurses that’s a care manager about the new synthetic molly situation [molly is the street name for synthetic psychoactive drug similar to amphetamines and mescaline]. This OSWEGO COUNTY BUSINESS

nurse went through case files, and was able to determine that in a 28-day period, they had one molly-related illness in the emergency room per day, and as many as five in one day in that 28-day period. It’s just pretty bad. You’ve got a lot of folks out there who think they’re able to manage what’s going on with their opiate use, until they can’t. Last week we had 108 people admitted into our opiate treatment program, which is a medication-assisted treatment clinic for people with opiate use disorder. In our outpatient clinic, we have about 165 people enrolled, and 50 percent of them are here for opiate use disorder.

That’s another 80 folks here were serving at Farnham. That doesn’t count the other agencies and the people out there struggling and not getting help.

2: What are you planning to do with the $1.5 million grant you’re getting from the Substance Abuse and Mental Health Services Administration?

A.: The grant is really about expanding access to medication-assisted treatment. When I started here in 2015, DECEMBER 2018 / JANUARY 2019

we were looking at the increasing number of people coming through the doors with opiate use disorders. The struggle they were having, engaging and remaining in treatment, the physical addiction and the psychological addiction is so strong with the opiates, that it becomes difficult for people to stay in treatment without additional support. That’s when we started doing the research and learning more about medication.

We could see that with medication, people were much more likely to engage in treatment, stay in treatment and get into recovery. We started to explore the idea of bringing medication in as an option. We launched our opiate treatment program in September of 2017, which started as offering methadone. We’re now also offering buprenorphine and vivitrol. That’s part of this grant, having that additional option. We’re not of the opinion that there is one right recovery path that fits everybody. What we’re working toward is having as many options available for people as we can.

When they come in here we can really individualize their treatment plan to fit their needs. The idea is, with this funding, to have all three FDA-approved medications for opiate use disorder available in our treatment program, which are methadone, buprenorphine [Suboxone] , and naltrexone [Vivitrol], and to expand outpatient subscribing.

3: What kind of effect do you hope this will have on the community?

A.: I just hope that it helps people be able to engage in treatment and get their opiate use disorders under control.

We find a big part of opiate use disorder is people are avoiding the pain associated with withdrawal, because it’s not pleasant. That’s an understatement. It’s like a very bad flu where people tend to get very sick and so the reward system in your brain is already structured to avoid pain and that’s what opiate use is about. You have this potentially very painful event that could cause suffering.

The likelihood of someone having the fortitude to say, “I’m just gonna suck it up and go through this withdrawal,” is unlikely. By having the medication, we help them to get through that. Or, if they’ve gone through it, we help them prevent cravings or block the impact of any potential future use. It reinforces the behavior of not using. Ideally, we want to help people stay off opiates for long enough to work on all of the underlying things that are a part of their opiate use disorder, which we do through therapy, group therapy and peer supports. That DECEMBER 2018 / JANUARY 2019

funding is really going to allow us to gain access to medicated-assisted treatment, so it’s more and different types of medication, it’s peer supports for outreach and engagement, to go find people that need help or support people that need help and getting into treatment, its partnering with other treatment facilities. One innovative portion of the project were trying to get off the ground is telehealth, so we will be able to connect with people via technology for assessments and treatment.

Tricia R. Vivlamore, NP Family Health PC

4: In the future, how do you hope to expand Farnham Family Services?

A.: We’re working toward having a bigger facility, so people can feel dignified and willing to get treatment here, and not feel like they’re being packed into a small waiting room, because we have a small waiting room. When you have 134 people coming through that waiting room every morning, we need a little more space. Facility-wise, we would like to be able to offer a better space, where people can receive treatment with more dignity. We’d like to expand our service offerings to include intensive outpatient services, increase levels of peer supports and recovery supports. We want a place where people who are in treatments can go to be productive. We have a lot of folks here that we serve who either have wait times for Medicaid transportation, they might have wait times between appointments at Farnham, they might be homeless and not have any other place to go. We would like to have space for these folks to be productive, do a job search, seek out case management, housing, things of that nature. Space becomes a big factor.

A new facility is hopefully in our future.

That would help us expanding the types of services we have.

‘We’re working toward having a bigger facility, so people can feel dignified and willing to get treatment here, and not feel like they’re being packed into a small waiting room.’

OSWEGO COUNTY BUSINESS

Primary Care &

Addiction Medicine Tricia R. Vivlamore, NP Family Health PC 249 A Washington Blvd.

Oswego, NY 13126 For an appointment please call 315.287.3896

Farnham Family Services is a private, NYS licensed, not-for-profit organization that helps people with substance use and behavioral health disorders by providing high quality, recovery oriented and strengths based outpatient treatment and prevention services that are available to all residents of Oswego and surrounding counties.

HOPE STARTS TODAY!

Opiate Treatment Program IS HERE Farnham Family Services 282 W, 2nd St Suite 200 Oswego, NY 13126 Tel: 315-342-4489 Farnham Family Services Schuyler Commons 113 Schuyler st, Suite 1 Fulton, NY 13069 Tel: 315-593-0796 www.farnhaminc.org

75

Jim Miller

The Retirement Benefits of a Health Savings Account ‘Health savings accounts (or HSAs) have become increasingly popular over the past few years as health care costs continue to skyrocket’

‘Be aware that if you do use your HSA funds for non-medical expenses, you’ll be required to pay taxes on the withdrawal, plus a 20 percent penalty.’

Jim Miller is a contributor to the NBC Today show and author of “The Savvy Senior” book.

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A

health savings account is a fantastic financial tool that can help you build up a tax-free stash of money for medical expenses now and after you retire — but there’s a catch. To get one, you must have a high-deductible health insurance policy.

How They Work Health savings accounts (or HSAs) have become increasingly popular over the past few years as health care costs continue to skyrocket, and because more and more Americans have gotten high-deductible health plans.

The benefit of a HSA is the triple tax advantage that it offers: Your HSA contributions can be deducted pretax from your paycheck, lowering your taxable income; the money in the account grows tax-free; and if you use the money for eligible medical expenses, withdrawals are tax-free.

And if you change jobs, the HSA moves with you.

To qualify, you must have a health insurance policy with a deductible of at least $1,350 for an individual or $2,700 for a family.

This year (2018), you can contribute up to $3,450 if you have single health insurance coverage, or up to $6,900 for family coverage.

Next year (2019) you can contribute slightly more — up to $3,500 for single coverage or up to $7,000 for family coverage. And people age 55 and older can put away an extra $1,000 each year. But you cannot make contributions after you sign up for Medicare.

The money can be used for out-of-pocket medical expenses, including deductibles, co-payments, Medicare premiums, prescription drugs, vision and dental care and other expenses (see IRS.gov/pub/irs-pdf/p502. pdf, page 5, for a complete list) either now or when you retire for yourself and your spouse as well as your tax dependents.

And unlike a flexible spending account, an HSA doesn’t require you to use the money by the end of the year. Rather, HSA funds OSWEGO COUNTY BUSINESS

roll over year to year and continue to grow tax-free in your HSA account for later use. In fact, you’ll get a bigger tax benefit if you use other cash for current medical expenses and keep the HSA money growing for the long term. Be sure to hold on to your receipts for medical expenses after you open your HSA, even if you pay those bills with cash, so you can claim the expenses later. There’s no time limit for withdrawing the money tax-free for eligible medical expenses you incurred anytime after you opened the account.

But be aware that if you do use your HSA funds for non-medical expenses, you’ll be required to pay taxes on the withdrawal, plus a 20 percent penalty. The penalty, however, is waived for those 65 and older, but you’ll still pay ordinary income tax on withdraws not used for eligible expenses.

How to Open an HAS You should first check with your employer to see if they offer a HSA, and if they will contribute to it. If not, you can open an HSA through many banks, brokerage firms and other financial institutions, as long as you have a qualified high-deductible health insurance policy.

If you plan to keep the money growing for the future, look for an HSA administrator that offers a portfolio of mutual funds for long-term investing and has low fees. HealthEquity, OptumBank, The HSA Authority and Bank of America are the top ranked HSA providers for long-term investing according to the investment research firm Morningstar.

To search for providers, visit HSAsearch.com.

After setting up your HSA plan, adding money is pretty straightforward. Most plans let you do online transfers from your bank, send checks directly, or set up a payroll deduction if offered by your employer. And to access your HSA funds many plans provide a debit card, some offer a checkbook and most allow for reimbursement.

DECEMBER 2018 / JANUARY 2019

Oswego Family Physicians, a primary care practice located at 110 W. Utica St., Oswego, recently became part of Oswego Health’s Physician Care P.C. Celebrating the occasion are, seated from left, physician Micheal Stephens of OFP; Michael Harlovic, president and CEO of Oswego Health; and physician Robert Morgan of OFP; back row from left, Jeff Coakley, executive vice president at Oswego Health and chief operating officer for Oswego Hospital; physician Renato Mandanas, chief medical officer; and Christopher Mitchell, executive director of Physician Care P.C.

Bonding Experience Oswego Family Physicians joins Oswego Health’s Physician Care PC

By Lou Sorendo

I

t’s a symbiotic health care relationship.

Oswego Family Physicians, among the area’s largest primary care physician practices located at 110 W. Utica St., Oswego, recently became part of Oswego Health’s Physician Care P.C. OFP features Drs. Robert Morgan, Mark Humphrey, Micheal Stephens and Douglas Guenter, as well as two advanced care providers — physician assistant Jessica Digby and nurse practitioner Emily Weston.

OFP will maintain its West Utica Street office, along with the same phone

DECEMBER 2018 / JANUARY 2019

and fax numbers. The practice’s website has been redirected to oswegohealth. org, where patients will find the OFP patient portal.

Morgan is a board-certified family medicine specialist at OFP. He said the merger took about a year before it came to fruition.

“It was new for Oswego Health to acquire a large practice, and absolutely new for me after running an office for 33 years,” he said.

Morgan began working as an orderly and in the lab at Oswego Hospital in 1977.

OSWEGO COUNTY BUSINESS

He earned his medical degree from SUNY Upstate Medical University and completed his family practice residency at St. Joseph’s Hospital, both in Syracuse.

Providing incentive for the move is the Medicare Access and CHIP Reauthorization Act of 2015, U.S. legislation that provides a new framework for reimbursing clinicians who successfully demonstrate value over volume in patient care.

“Because of things that are changing in health care, it is going to become very difficult for any private office with a large number of health care providers to meet the requirements of the government and still make a living. That has a lot to do with why we entertained this,” Morgan said.

He said this is a trend across the board in health care.

“I think in five years, there will be no private offices,” he said.

Michael Harlovic, president and CEO of Oswego Health, said physicians no longer want to handle the oftentimes 77

cumbersome and very time-consuming business aspects of operating a practice.

“Similar to the national trend, they are finding it challenging when it comes to administrative and operational responsibilities, such as payor contracting, staffing and regulations related to state and federal agencies that have become a burden,” Harlovic said.

Morgan said most of the new, young physicians entering the medical field are not interested in running a business or running an office like a business.

“They are interested in being employed because it’s much less work than running a business by yourself,” he said.

Morgan said the merger is exciting for his staff because Oswego Health is a “huge force” in health care in the county, and is very functional unlike many places in New York state where small community hospitals are “floundering.”

He said Oswego Health is running profitably and is being managed with forethought as to where the health care industry is heading and how to serve the community better.

Oswego County is ranked among the poorest counties in the state, yet Morgan noted statistics for patient accessibility would be envied in places like Westchester County.

“We do very well with the health care people we do have, although we need more,” he said.

He said the plan is to grow primary care, and one of the exciting aspects of the merger is that he and fellow physician Micheal Stephens will help drive development of expanded primary care to better serve the area.

“That’s a huge thing, and we’d like to do it patterned after the model we followed successfully for 33 years,” said Morgan, noting his office operated on a highly efficient level.

“We are not an office in trouble.

We are an office managed properly,” he added.

With the new collaboration, Oswego Health and OFP will work together to bring more primary care physicians to the community, something that Oswego County is lacking, Harlovic noted.

“Using Oswego Family Physicians’ successes, Oswego Health will utilize its own recruitment expertise to attract outstanding medical providers to deliver care at the Utica Street practice,” Harlovic added.

Allying with the hospital will 78

“It was new for Oswego Health to acquire a large practice, and absolutely new for me after running an office for 33 years.”

Physician Robert Morgan, Oswego Family Physicians. help the recruitment process, primarily because Oswego Health has access to funding and grant monies.

“Accessibility to care is the answer.

Physician assistants and nurse practitioners are a huge part of that, but we also need pediatricians, family physicians and primary internists. Being a bigger entity is going to help,” he said.

Morgan said administrators at Oswego Health helped make the transition seamless.

“It’s the way interaction should happen. There’s no other way to describe it. This is how business acquisition, improvement and looking to the future should be, and the country should work the way we worked. It’s been nothing but good.”

Physician Care P.C. is a multi-specialty medical group offering the community accessible, high-quality medical care. The group consists of primary care, medical and surgical specialists who maintain an affiliation and presence with Oswego Hospital, an affiliate of Oswego Health.

Staff stays intact Oswego Health purchased OFP and the building itself from Morgan.

“We are now salaried employees of Oswego Health,” Morgan said.

Most of the staff — now numbering 24 — has been retained through the transition, which was an important component of the merger for the doctors at OFP. “One thing that was very important to the doctors was our people came with us as a package,” said Morgan, noting his practice has featured long-time employees and a resultant continuity for patients.

“Although I am still managing here, OSWEGO COUNTY BUSINESS

I’m not being a landlord, which is good for me,” he said. “It will also help me spend additional time with patients.”

Oswego Health now supports all of OFP’s administration and operational concerns, Harlovic said.

“With Oswego Health now overseeing much of the business aspects of the practices, OFP providers can concentrate solely on delivering the best care possible to their patients,” he said.

In terms of long-term plans, Morgan said adding a provider and continuing to expand hours are goals on the horizon. “The affiliation is going to ensure that we are here,” said Morgan, adding he plans on practicing for another six years.

After that, he won’t be seeing patients, but he does plan on teaching, managing and doing a variety of things in health care.

“I’ll be just shy of 42 years of practice, and that’s a pretty good run,” he said.

Morgan said his practice shares the same mission as Oswego Health, and that is to get the best possible health care for the people of Oswego County.

“The two of us coming together is really an easy thing to do,” he said.

One of the keys to OFP’s success is accessibility.

“We have always been open on the weekends, one of us is always on call 24-7, and we have expanded hours to be open even earlier in the morning,” Morgan said. “Our office hours are wide open.”

He said with the advent of MACRA and the state’s Delivery System Reform Incentive Payment program, private health care offices have to show “they are going to go up and beyond,” Morgan said.

He said his practice has been doing that “for a long time now.

“That’s not new for us. That’s how we’ve done it.”

OFP performs as many minor procedures as it can, which significantly reduces costs to patients.

“We are able to do a lot in our primary care office setting, and it doesn’t tie up an emergency room slot when an emergency patient needs that slot,” he said.

With four doctors, a PA and an NP, Morgan said the practice features a nice mix.

“A lot of other places are all extenders, which do a great job, but it’s nice to have doctors and extenders working together as a team, which is how we work it,” he said.

DECEMBER 2018 / JANUARY 2019

Health Services

Child Care & Development Council of Oswego County

High quality early childhood experiences prepare children for success in school, job training, employment & community life.

For more information visit www.icpoc.org A Division of Integrated Community Planning of Oswego County, Inc.

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PO Box 1116 ! Tully, NY 13159 (315) 696-6114 or 1-800-456-6114

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PRICELESS

Meet Your Doctor Hematologist/oncologist Heidi S. Puc opens integrative medicine practice in Chittenango. She talks about how integrative medicine can help cancer patients and others

ALL ALONE ON THANKSGIVING Live Alone and Thrive columnist spending her first Thanksgiving alone. She discusses her plans

5

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Oswego Health’s quality team includes from left Chief Medical Officer Renato Mandanas, MD; Chief Nursing Officer Valerie Favata; President & CEO Michael Harlovic and Director of Quality and Patient Safety Kathryn Pagliaroli.

Oswego Hospital Awarded an ‘A’ from Leapfrog Group

O

swego Hospital has once again earned the distinction of the top letter grade of ‘A’ for hospital safety, awarded by The Leapfrog Group.

Only 8 percent of the hospitals in New York state earned an A as part of the fall 2018 survey. Oswego Hospital is also the only facility in an 80-mile area to earn the top letter grade of A, according to a hospital news release.

The Leapfrog Group provides letter grades for more than 2,600 hospitals nationwide twice a year. By achieving the top letter grade, Oswego Hospital joins hospitals across the country that is providing the highest quality of patient care. Using 28 evidence-based measures of patient safety, The Leapfrog Group calculates a numerical score for all eligible hospitals in the United States. This score is then translated into a patient safety letter grade with A being the highest possible grade.

“It’s to the credit of our physicians, nurses and other clinicians that Oswego Hospital has earned the top letter grade,” said Oswego Health President and CEO Michael Harlovic. “Our en80

tire staff works diligently to provide high-quality care to each patient and to ensure a great customer service experience. We are continuously working on programs and services that improve both quality and offer compassionate care.”

Chief Medical Officer Renato Mandanas, who oversees quality at the health system, said the top letter grade recognizes the fact that community members can receive the best care close to where they live and work.

“Oswego Hospital has highly trained and knowledgeable physicians, nurses and other care givers that are complemented with the best technology and facilities,” Mandanas said.

“Community members are fortunate to have this level of care right in their community and I encourage residents to visit one of our convenient locations when needing healthcare services.”

Founded in 2000 by large employers and other purchasers, The Leapfrog Group is a national nonprofit organization driving a movement forward in the quality and safety of American OSWEGO COUNTY BUSINESS

health care. The flagship Leapfrog Hospital Survey collects and transparently reports hospital performance, empowering purchasers to find the highest-value care and giving consumers the lifesaving information they need to make informed decisions.

The Leapfrog Hospital Safety Grade, which assigns letter grades to hospitals based on their record of patient safety, helps consumers protect themselves and their families from errors, injuries, accidents, and infections.

The Leapfrog award is just one of several accolades the Oswego Health system has received recently for its delivery of exceptional care.

A Centers for Medicaid and Medicare report ranked Oswego Hospital third best among 25 Central New York hospitals for its treatment of sepsis infections. The report calculated the percentage of patients at each hospital who received the proper treatment for severe sepsis and septic shock. Oswego Hospital’s rate was 62 percent, or more than ten percent better than the national average and 15 percent above the state average. Oswego Health also ranked between 26 and 30 percent better than all three of the Syracuse hospitals.

Sepsis is the body’s overwhelming and life-threatening response to infection that can lead to tissue damage, organ failure, and death.

DECEMBER 2018 / JANUARY 2019

HEALTHCARE

By Deborah Jeanne Sergeant

Volunteers Lend Hospitals a Helping Hand

A

s insurance companies’ reimbursements for health care expenses continue to shrink, hospital volunteers fill an even more vital role.

At Oswego Health, volunteers donate more than 12,000 hours annually to various efforts.

“The volunteers assist with many tasks at Oswego Hospital, The Manor at Seneca Hill and the Fulton Medical Center,” said Marion Ciciarelli, Oswego Health senior director of communications.

They may help with tasks such as patient transports, delivering interoffice mail, assisting departments with special tasks, helping visitors and other responsibilities.

In honor of their help, the health system hosts a luncheon each April for its volunteers and auxiliary members during National Healthcare Volunteer Week.

Ciciarelli said that during last year’s luncheon, Oswego Health President and CEO Michael Harlovic told the group that their donated time and talents were invaluable to the health system and that they exemplified the week’s theme, “Growing: Compassion, Commitment & Care.”

“For all that you do for Oswego Health, on behalf of the entire health system I’d like to extend a heartfelt thank you,” Harlovic said.

The volunteers at the luncheon recognized as those who donated the most hours were Maurice “Mo” Laws, with 1,700 hours, and Orlando Testi, with 690 hours, both at Oswego Hospital.

At Upstate Medical University volunteers’ ages range from 14 to 96 “The volunteers at Upstate impact patient care, staff support and research,” said Kristin Bruce, director of The Office

Springside is the premier retirement community in Oswego, offering cottages, duplexes, one-bedroom and two-bedroom apartments.

Services include: chef-prepared dinners, transportation, laundry, housekeeping, and so much more!

Kelly DECEMBER 2018 / JANUARY 2019

OSWEGO COUNTY BUSINESS

of Volunteer Programs at Upstate Medical University.

Upstate places them in more than 70 roles across the institution, including 384 hospital volunteers at the Downtown Campus and Community Campus; 105 Campus Research volunteers at the University; and 110 teens in the summer months in extra roles.

“They range in age from 14 to 96,” Bruce said. “They are an integral part of the Upstate Medical University family and play a crucial role in fulfilling our mission. Impacting the patient experience is our passion.”

One emphasis is on roles that directly affect patients, whether engaging them in conversation, fetching items they might want, or bringing them a crossword puzzle, for example.

Annually, Upstate hosts and appreciation luncheon for volunteers.

“I love our volunteers and appreciate so much what they do for Upstate,” Bruce said.

479 volunteers at St. Joe’s have logged more than 56,000 so far this year Betsy Bedigian, communications manager for St. Joseph’s Health, said that volunteers are “special people who offer their time to provide the ‘extra services’ that supplement the essential function of the professional staff.”

St. Joseph’s Health has 479 volunteers who have logged more than 56,000 hours to date in 2018. They serve in every area of the health system performing clerical duties, making deliveries, escorting patients and family members, among other activities.

Volunteers receive free parking in the garage, 25 percent discount on meals at the hospital, an annual health office visit, free flu shot, 20 percent off in the gift shop, and “the rare satisfaction the comes from helping others,” Bedigian said.

In addition, St. Joseph’s offers a few other tokens of appreciation, including a Holiday Soup week that includes a little gift; recognition during Volunteer Week, where volunteers receive a little gift; birthday cards with lottery tickets and an in-service enclosed; and the Annual Volunteer Luncheon in October.

“We have hosted this event at Justin’s for the past few years — and acknowledge our volunteers with year awards,” Bedigian said. “The volunteers love and appreciate them all, but I think I get most comments about the birthday cards.”

81

HEALTHCARE

By Deborah Jeanne Sergeant

CAC: Cases of Child Abuse Steadily Growing

I

f you really want to see your charitable dollars go far and do much, Elizabeth Quilter, certified fundraising executive and nonprofit fundraising consultant in Baldwinsville, highly recommends Child Advocacy Center of Oswego County (CAC).

One of Quilter’s past clients, CAC investigates, prosecutes and treats child abuse.

“They care so deeply about the welfare of the children and their future of being able to participate in society,” Quilter said. “If people understood how much they’re doing and what a value they are to the community and as a leader in this area, I really think people would pay a lot more attention to helping them.

“I feel like supporting the CAC is like supporting kids who have no one else to help them,” Quilter added.

Child Advocacy Center has organized a multi-disciplinary team model that incorporates the Department of Social Services with providers of mental health, physical health, prosecution, law enforcement, clergy and family counseling.

“The whole team is in support of the child and the family,” Quilter said.

In the past, children who had suffered abuse would have to tell what happened in great detail a dozen or more times, often to adults they didn’t know, especially if the crime occurred in a different county than where they lived.

“Law enforcement and Child Advocacy Centers work beautifully together and make sure the child doesn’t need to repeat the story, as that can be re-traumatizing,” Quilter said. “Hopefully, the child can tell the story as few times as possible. They can work in the best interests of the child without having to repeat.”

Karrie Damm has directed Child Advocacy Center since 2010 and has worked in the field of child therapy and advocacy since the late 1990s. She has a degree in marriage and family therapy and believes that the advocacy model represents the “most common-sense 82

thing to do,” she said.

Damm had worked as a therapist with children and saw firsthand the mental anguish of children who had to

verbally re-live their trauma.

The repetition can also cause problems in court for prosecuting attorneys trying to build their case. After repeating

Karrie Damm has directed Child Advocacy Center since 2010 and has worked in the field of child therapy and advocacy since the late 1990s.

OSWEGO COUNTY BUSINESS

DECEMBER 2018 / JANUARY 2019

a story so many times, children may state small details with a different shade of meaning, which may sound like children are lying. Or they may remember more details upon subsequent retellings, which can weaken the case.

“Defense attorneys use this to poke holes in their testimony,” Damm said.

“Child Protection Services and the police know bad things were happening but they have to put kids back into these situations.”

CAC’s forensic interviewer records the children’s testimony so that they won’t have to repeat it and none of the details are forgotten or misconstrued.

A 501 (c)(3) organization, CAC employs 12, plus engages volunteers for special events.

In 2019, Damm hopes to expand the organization by diversifying funding to include sources such as money seized by the government from criminals through the Office of Victim Services.

“We want to bring more on-site forensic medical exams to our satellite office in Pulaski and here in Fulton,” Damm said. “We need more mental health therapists. We want a critical team, including therapists and advocates specializing in trafficking and internet abuse.”

She also wants the public to become more aware of and identify this type of crime.

Making a Difference

Did you know…

Oswego County Opportunities is the county’s Community Action Agency, providing direct services, housing, advocacy and prevention for all ages. OCO is in the business of building up the well-being of individuals, families, and communities.

Making a difference – it’s what we do!

Child Abuse At a Glance Child abuse cases reported to Child Advocacy Center in Oswego County annually:

Total 540* 332 - sexual abuse 58 - physical abuse 195 - neglect 80 - witness to violence 63 - drug endangered 17 - other/combined “Unfortunately, we continue to see a steady, slow increase in cases from year to year,” said Karrie Damm, who has directed Child Advocacy Center since 2010. * Numbers don’t add up? Some children are harmed in more than one way. For example, a child both neglected and abused would count once in the overall cases, but also “count” for each category.

DECEMBER 2018 / JANUARY 2019

239 Oneida Street, Fulton, NY 13069 315-598-4717 www.oco.org

GIVE YOUR YOUR SOCIAL MEDIA ADVERTISING A BIG BOOST Advertise in Oswego County Business magazine and reach thousands of decision-makers in the area. Please call 315-342-8020 OSWEGO COUNTY BUSINESS

83

Success Story

Oswego County OB-GYN, P.C. Mix of high-level physicians, mid-tier providers mean Oswego County women, moms are in trusted hands

T

here’s nothing like seeing a tough, brawny guy turn into a big pile of mush.

That’s what Daniel Cody, an obstetrician-gynecologist at Oswego County OB-GYN, P.C. experiences when he is delivering babies at Oswego Hospital.

“I like delivering babies, it’s that simple,” Cody said. “It’s the feeling you get of handing over the baby to the mom. Also, you see these big, burly guys who you wouldn’t want to bump into in a dark alley just melt in front of you. That still to this day gets me.”

Oswego County OB-GYN has been attending to the health needs of women in the community since its inception in 1960.

“We care for the community, all of the community,” said Dan Mather, practice manager at Oswego County 84

OB-GYN. “That was the philosophy of Dr. [Joseph Edmund] Mather Sr., the founding partner, and lives on today.

We also have longstanding employees who act like family and are dedicated to carrying on the legacy of Dr. Mather Sr., Dr. [Ronald] Uva and Dr. Joseph Edward Mather Jr.” Both Mather Sr. and Uva retired from the practice in 2013. Mather Jr. also worked at Oswego County OB-GYN and at Oswego Hospital from 1986 until his death in 2012.

The practice — a single specialty private group — has two locations in Oswego and another one in Fulton. Besides its Montcalm Street headquarters in the Port City, the practice is also accessible through the Oswego Hospital Health Services Center.

In terms of competitive edge, Mather said the medical staff at Oswego County OSWEGO COUNTY BUSINESS

By Lou Sorendo

Oswego County OB-GYN, P.C. is anchored by, front row from left, physicians Daniel Coty, Ayesha Turner and Raj Mahajan; back row from left, Daniel Mather, practice manager; Malika Iton, certified nurse midwife; Theresa Naro, certified nurse midwife; Judith DiMarco, nurse practitioner; Megan Irland, physician assistant; and Pam Rounsville, office manager.

OB-GYN shows compassion toward patients.

“Small hospitals in small community practices can’t offer some of the high tech of the bigger cities. But in reality, these are rarely needed in day-to-day care,” Mather said. “Thus, compassion and personal care become paramount for patients as members of an extended local family to feel well cared for.”

Communication and teamwork are vital for success, as attested to by regular meetings where problem-solving providers sit and discuss how they can make the practice more efficient.

Mather, an Oswego native and resident, began his career at the practice in April of 1985. He earned a Master of Science degree in health services administration at New School University.

DECEMBER 2018 / JANUARY 2019

Deliveries by providers from Oswego County OB-GYN

2014: 532 2015: 516 2016: 564 2017: 504 2018: 500 Mather, 55, who enjoys competitive sailboat racing, is married to Cynthia and the couple has two grown daughters.

He noted the practice has a significant impact on the economic vitality of the region.

“We are a local business employing 34 people who mostly live in Oswego County,” Mather said. “We support local businesses, including Oswego Hospital by doing all of our surgeries, deliveries and by utilizing its lab, pathology and radiology departments.”

He also noted most of the practice’s providers have been recruited from other areas of the country, thus injecting needed economic stimulus into the region.

“The future of medicine is very dynamic at this point in time,” Mather said. “Everything is changing, health insurance costs keep rising astronomically, as do all expenses for the practice.”

He said plans call for continuing on as a private practice. He did not discount the possibility of following a nationwide trend and merging with Oswego Health down the road.

“I would always say it’s a possibility,” he said. “For now, we plan on continuing as being private but it’s a changing dynamic and who knows what is going to happen in health care in the future.”

Ayesha Turner has been practicing as an obstetrician-gynecologist at Oswego County OB-GYN for more than a year.

“It’s a little more tight-knit here. I came from much larger institutions that I trained at,” the native of Brooklyn said.

“I wanted to practice where I actually could see the effects of the care I was giving.”

Turner said she is growing familiar to a patient base after more than a year at the practice.

“It’s really nice to be able to take care DECEMBER 2018 / JANUARY 2019

Physician Daniel Coty and Pam Rounsville, office manager. of full families. It’s a family-oriented vibe here,” she said.

For Theresa Naro, a certified nurse midwife at the practice, seeing patients express gratitude after following her recommendations to solve a health issue is fulfilling from a professional standpoint.

“It’s nice to have a problem that you can solve and the patient has a better quality of life because of it,” she said.

“The biggest service and the one I am most proud of is the fact that we accept most patients; rarely do we turn patients away because they have ‘the wrong’ insurance,” said Pam Rounsville, office manager at the practice.

Birth rates decrease Nationwide statistics show the general fertility rate has declined significantly over the last 10 years or so.

In 2016, the rate was down 11 percent compared to 2007.

“Big families aren’t a thing anymore,” said Cody, who also serves as the practice’s president. “Usually most people are thinking of two to three children, if that.”

Cody added there is better, longterm birth control today.

“Women are educating themselves so they are delaying when they have kids,” Cody said.

Indeed, birth rates for women under 30 declined in 2016, whereas rates for women 30 and over rose, according to the Centers for Disease Control and OSWEGO COUNTY BUSINESS

Prevention’s National Center for Health Statistics.

Meanwhile, teen pregnancy has been trending down (37.3 per 1,000 females aged 15-19 in 2005 compared to 28.1 in 2014) in Oswego County.

Mather said this is attributable to better birth control, specifically the use of intrauterine devices, as well as education about safe sex and pregnancy prevention.

Megan Irland is a physician assistant at the practice, and prior to joining, worked at Oswego County Opportunities as a health educator. She has experience with in-school training for pregnancy prevention and STD education.

“There are a lot of programs, but it does trend every time there is more of a conservative government. A lot of funding goes away for pregnancy prevention programs and it goes to abstinence only,” she said. “When it swings back you might see more education for specific birth control options and parenting.”

She noted Oswego County still features a relatively high teen pregnancy rate when compared to the rest of the state.

Lack of specialists Like many other specialties and subspecialties in medicine, there is a physician shortage affecting the area of OB-GYN. Raj Mahajan, an obstetrician-gynecologist and also secretary/treasurer at the practice, said there is a significant 85

physician shortage in the OB-GYN field.

“There are more fields to go into, and a lot of people who work in OBGYN end up over the course of their career doing GYN on a part-time basis,” he said. “Even people in residency spots are not working full-time hours, so it created a tremendous shortage, especially in OB-GYN.” “It’s great we have such advanced practitioners to help us because there aren’t enough of us,” Mahajan added.

Mather noted the practice has been working with mid-level providers since the mid-‘80s, and is one of the first practices locally to do so.

Mahajan said many more subspecialties have fallen under the umbrella of OB-GYN. “It used to be when we graduated, we were comfortable in doing urogynecology, endometrial cancer surgery, pelvic and reconstructive surgery and laparoscopic surgery,” Mahajan said.

“Now, people in an OB-GYN residency — because there is so much more to know and because they work a couple less hours than what we did — don’t get the degree of expertise in all those diverse fields.

“They get very strong training in the basics, but a lot of other things that we were trained in have now become subspecialties which people are going to do coming out of residency. They actually are doing fellowships in pelvic and reconstructive surgery and urogynecology,” Mahajan said. “Whereas in the past, we did those surgeries, and still do some of those surgeries, but the people coming out now don’t do a lot of those procedures. I think they have pared down a little bit in terms of what they are trained for because there is so much more to know.”

Layers of support Coty and Mahajan are also the medical directors for the Oswego County Opportunities’ Reproductive Health Division.

OCO provides women’s health services such as well woman exams, birth control, pap smears and colposcopies provided by physician assistants and nurse practitioners.

“We provide assistance when needed, and are on call for them 24 hours a day,” Mather said. “We also fast-track their patients to our practice should their patients need either more complicated care or surgery.”

Oswego County OB-GYN, P.C. has been featuring more evening and 86

Key players at Oswego County OBGYN, P.C. include practice manager Daniel Mather and office manager Pam Rounsville. early morning appointments, measures deemed vitally important by staff.

“We realize that some patients have a hard time getting time off of work for appointments and this offers better options,” Mather said. “We are trying to eliminate barriers to care and missed appointments.”

Judy DeMarco is a nurse practitioner at Oswego County OB-GYN, a practice that she has called home for more than 40 years. In fact, she is seeing grandchildren of former patients having babies.

She has served as an OB-GYN nurse, and has also taught Lamaze and newborn classes.

“We are such a family-oriented practice,” DeMarco said. “They allow me to do a lot of patient education, which is near and dear to my heart.”

Mom-friendly initiatives Malike Iton is a certified nurse midwife and women’s health nurse practitioner at Oswego County OB-GYN, and noted the types of care extended go beyond seeing women for pregnancies and ongoing gynecological care.

“They come with a lot of other OSWEGO COUNTY BUSINESS

problems. The great part of being here is we not only help them with the issues in the forefront, but we also help them with issues such as smoking and weight loss. Also, we are connected to the community in a way that we know of other resources and can get patients the help they need.”

The practice’s “Smoke Free for Baby and Me” program specifically targets pregnant woman and new mothers.

It encourages them to quit smoking through counseling sessions, carbon dioxide monitoring, peer counselors and diaper incentives.

The program is a collaborative initiative with Oswego County OBGYN, the Oswego County Health Department, OCO’s Options program and the Tobacco Free Network of CNY. The program was recently selected as a model practice by the National Association of County and City Health Officials and has had regional and state recognition as well.

“The program obviously benefits the county population by helping moms quit smoking, which makes it healthier for babies and hopefully results in lifestyle changes for these women forever,” Mather said.

“We are measuring it one mother at a time. We are finding that as moms stop smoking, they are convincing their significant others or dads to stop smoking in the household as well,” Mather said.

He said recently implemented expanded hours are vital for working moms to come to appointments when it is convenient for them. “They don’t have to wrestle with child-care issues or taking time off work,” Mather said.

The practice also has a physician-supervised weight loss program that features fully individualized sessions supported with on-going one-onone care. This includes nutrition, fitness, medication, behavioral motivation, nutritional products and counseling.

“Our providers use the latest techniques, electronic body-mass index scales and medical data available in the field of bariatric medicine, including access to high-quality nutritional products that are only available to medical doctors,” Mather said. “These programs are starting to benefit our patient population by reducing smoking and obesity.”

The practice also features a Baby of the Month Club. All newborns delivered by the practice are eligible to win and are drawn at random the following month.

Winners are presented with a basket of baby items from area merchants.

DECEMBER 2018 / JANUARY 2019

Jamieson C. Persse

I The pinnacle leader is the world’s difference maker. Here, you think of names like Ghandi, Martin Luther King Jr., Kennedy, Gates, Buffett, Mandela, Mother Teresa, etc.

Jamieson C. Persse is the founder and CEO of JC Persse Consulting. For more information, visit jcpersseconsulting.com or send an email to jamie@ jcpersseconsulting.com.

Leadership is Influence — Part 3

’m glad to be here with you again. Hopefully, you’ve had the opportunity to read the first two articles from the August-September, and October-November editions.

There, we set the foundation on the notion that “Leadership is influence — nothing more, nothing less.” We also took a look at some myths about leadership, as well as some different levels of leadership that exist.

In this edition, we’ll take a gander at the last two levels of leadership, as well as some ways that you may be able to increase your influence. A more detailed discussion of this subject can be found in chapter 1 of John C. Maxwell’s book, “Developing the Leader Within You 2.0.”

So, if you recall, the first three levels of leadership are position, permission and production. These levels are relatively easy to attain. They exist as more of a function of what you do versus who you are as a leader. If you truly want to excel as a leader, and achieve maximum impact and results, you’ll want to aspire to reach the fourth and fifth levels of leadership.

And, as I’ve stated formerly, leadership is a skill that can be learned and developed.

So, the fourth level: People development.

At this level, people understand that it’s not just about getting things done, but instead it’s that you value them, and want to empower them to reach their potential. This is known as the reproduction level. At level four, people follow you to greater depths because they have seen you grow and have seen you achieve what you are asking of them. In other words, you’ve earned credibility with them.

Even more than that, at level four, you’ve transcended your relationship with them from “what they can do for you” to intentionally seeking opportunity to develop them.

Here, you invest in your people, sharing your knowledge, experience, guidance, and more importantly…time with them.

In order to get to this level, I would encourage you to ask yourself a couple questions. First, who do I recognize in my organization that has the greatest potential and willingness to grow? And second, what do I have within my power to help them?

And then…start! If you desire loyalty, you’ll be amazed at how receptive people are when you show that you care for them enough to help them grow and develop.

The fifth and highest level of leadership

DECEMBER 2018 / JANUARY 2019

is hallowed ground, a level achieved by very few. This is the pinnacle level. Here, the leader is not only known in their organization, their field or their community. This level is for those that have had influence well beyond those parameters. The pinnacle leader is the world’s difference maker. Here, you think of names like Gandhi, Martin Luther King Jr., Kennedy, Gates, Buffett, Mandela, Mother Teresa, etc. The influence of the level five leader goes beyond their lifetimes, and impacts generations into the future. These leaders have poured greatly into others, into nations, into developing others to the greatest degree. Can all reach this level? No. Should we try to? Yes! Maxwell suggests a few things to navigate through the five levels of leadership: n The five levels can be applied in every area of your life, both personally and professionally n You are on a different level with each of those you interact with n Influence takes time and energy to build, and can be lost easier than it was achieved n Once a level is achieved, it must be nurtured and maintained As you wrap up 2018 and head into 2019, commit to growing yourself and your influence, and commit to helping grow those around you. You might ask, what are some ways I can increase my leadership and my influence? I would start by reading John Maxwell’s “Becoming a Person of Influence” or “Developing the Leader Within You 2.0”. These books are time tested and provide actionable insight into how to be the influencer and leader you want to become.

They have both served me quite well in my growth pursuits!

And knowledge without action is fruitless. There are steps we need to take in order to put new ideas and learning to work. I would encourage you to review and reflect on what’s been discussed in this series. Then, ask yourself: How does this new idea open up new ways for me to think? And lastly, what actions do I need to take, and what strategies can I employ with this new found skill and knowledge?

Remember, in all new knowledge we acquire, it is about learning it, living it, and then leading it.

I hope this serves you well.

GUEST COLUMNIST

OSWEGO COUNTY BUSINESS

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DON HILTON New sheriff in town ready to drive change

from page 15

Sheriff’s Department.

Among the complaints he has received is that there are not as many training opportunities as people wish they could get.

As sheriff, there are three positions Hilton can appoint, including undersheriff.

“I’m sure this will change as I get in there and learn a little more about the job, but I can tell you people are going to be shocked to see me around at hours that maybe the current administration isn’t,” he said.

It won’t be uncommon to see Hilton making rounds at midnight or walking through the correctional facility at 3 a.m.

In terms of his managerial and leadership style, Hilton said he respects and absorbs people’s opinions and input.

“That is definitely how I will be approaching this job — looking for input throughout the agency,” Hilton said.

“There’s going to be a different atmosphere when it comes to that,” he said.

He intends on participating in and supporting many community functions and organizations.

Addressing opioid epidemic

Hilton said he expects to be thrust onto the front lines as the sheriff’s department focuses on promoting several key initiatives.

In addition to Oswego County Drug Treatment Court, a “care court” is being designed to provide help for opioid addicts.

Under the program, those arrested on misdemeanor non-violent drug charges may qualify to have the opportunity to get treatment as opposed to being locked up in jail for detox.

Oswego County Drug Treatment Court provides treatment options for non-violent offenders in attempts to break the cycle of drug dependency.

In terms of the opioid epidemic, Hilton said, “We have a habit of locking people up with drug addiction when they need treatment.”

“It’s a revolving door,” he said.

“They detox, then go back to using at the same level or think they can use at the same level they were before they 88

came in,” he said. “That’s how we end up with fatal overdoses.”

After detox, the body is not ready for the same dosage, resulting in fatal overdoses.

“There’s no benefit to just housing someone who is there on non-violent misdemeanor charges,” Hilton said.

“It’s a pretty miserable process to watch somebody who is in detox sit in a jail cell. I can only imagine what it’s like to go through it.

“It’s also a burden to the facility.”

Hilton said Oswego County has been hit hard by the opioid epidemic.

“Oswego County has one of the highest overdose rates in the state,” Hilton said.

In terms of fatal overdoses, the state average is about 12 per 100,000 residents, while Oswego County features a brow-raising 67 per 100,000 residents.

Hilton noted the county also has plans to introduce a drug take back program that will feature collection locations for people to drop off unused opioid and other prescription drugs.

He said Onondaga County has collected more than 7,500 pounds of drugs over the last three years through the program.

If those drugs are not collected, they end up in places such as schools for distribution, Hilton said.

Unused drugs in houses are also the cause of burglaries and larcenies, Hilton noted. “It happens all the time,” he said.

“People break into the homes of the elderly or kids will look in medicine cabinets and take drugs from parents or whoever,” he said. “We really need to encourage any unused drugs to be turned in for destruction.”

Assessing court system

Another major initiative is to form a centralized arraignment court in Oswego County.

Currently, if someone is arrested in any of the various towns and villages in the county, he or she goes before that town or village judge for arraignment.

The new measure will have one judge presiding in a centralized location who will arraign all prisoners from the entire county.

However, Hilton said there are OSWEGO COUNTY BUSINESS

many issues to navigate through, such as access to holding and jail cells and where to locate a courtroom.

He said it is intended to add efficiency to the court process while cutting down on the jail population.

He said Oneida County has instituted it and has realized a 25 percent drop in its jail population.

The centralized arraignment court will help in that area, Hilton said, while efforts will be made to more efficiently schedule court schedules.

Hilton said there is also a push to modify the bail system, as well as adjust to the state’s newly enacted Raise the Age law.

In terms of the bail system, efforts are being made to eliminate the option for a court to impose a monetary bail requirement at arraignment when a defendant is charged with a traffic infraction, violation, misdemeanor or non-violent felony.

Instead, the courts would be required to release the individual on recognizance, release on non-monetary conditions, monitor by a pre-trial services agency or impose travel restrictions.

The Raise the Age law removes 16-year-olds who have committed a criminal act from the adult criminal justice system and places them in age-appropriate settings where they can receive needed services and treatment to avoid recidivism. The law will extend to 17-year-olds on Oct. 1, 2019.

“We don’t have the facilities in Oswego County to house 16- and 17-yearold juveniles,” Hilton said.

Instead, the county ships them to other counties and sometimes as far away as Buffalo and New York City.

The newly elected sheriff said his department is often overburdened with the task of prisoner transport.

“Deputies spend way too much time transporting prisoners all over,” he said.

He said it is possible that Onondaga County will no longer be able to absorb juvenile detainees because the Hillbrook Juvenile Detention Center in Syracuse is going to be overwhelmed.

“We are going to be in a position where we don’t have any place to send them,” he said. “It’s likely we will be transporting them quite some distances until we work something out locally.”

Meanwhile, the Oswego County Correctional Facility is “always at full capacity just about all the time. It comes and goes, but there are usually inmates that are being housed out of county at a substantial cost to the county. We have to do something to get the jail population down,” Hilton said.

DECEMBER 2018 / JANUARY 2019

Best Business Directory AUTO SALES & SERVICE Bellinger Auto Sales & Service — Third generation business. Used Cars, Towing, general auto repair & accessories, Truck repair. Oil, lube & filter service. 2746 County Route 57 Fulton, NY 13069. Call 593-1332 or fax 598-5286.

BUILDING SUPPLIES Burke’s Home Center. The complete building and supply center. Two locations for your convenience: 38 E. Second St. in Oswego (343-6147); and 65 N. Second St. in Fulton (592-2244). Free deliveries.

CONSTRUCTION Dunsmoor Construction Inc. – Residential-Commercial Construction. Serving Oswego County. Home Improvement Contractor. 315-343-4380 or 315-591-5020.

DEMOLITION Fisher Companies. Commercial & residential demolition.

Great prices. Fully insured. Free estimates. 48 years of experience. Call Fisher Companies at 315-652-3773 or visit www.johnefisherconstruction.com.

EXCAVATING Gilbert Excavating. Septic systems. Gravel & top soil.

Septic tank pumping. 685 County Route 3, Fulton, 13069. Call 593-2472.

FIREWOOD Northern Firewood & Earth Products – www. northernfirewood.net 315-668-9663 – Seasoned and Unseasoned split hardwoods. Block or Log Length.

FREE DELIVERY! We Accept all major credit cards and HEAP. Call today to place your order.

KILN-DRIED HARDWOODS Lakeshore Hardwoods. We stock kiln-dried cherry, walnut, maple, butternut, ash, oak, basswood, mahogany, cedar figured woods, and exotics. Also, hardwood flooring, moldings, stair parts & woodworking supplies. 266 Manwaring Rd. Pulaski. 298-6407 or visit www.lakeshorehardwoods.com.

LAND SURVEYOR Robert M. Burleigh, licensed land surveyor. Quality land surveying. Residential, subdivision, commercial, boundary surveying. 593-2231.

LUMBER White’s Lumber. Four locations to serve you. Pulaski: state Route 13, 315-298-6575; Watertown: N. Rutland Street, 315-788-6200; Clayton: James Street, 315686-1892; Gouverneur: Depot Street, 315-287-1892.

OUTBOARD MOTORS Arney’s Marina. Route 14 Sodus Point, NY. Honda four-stroke motors, 2 hp to 250 hp. Repower your boat with the best! Call 483-9111 for more information.

TRACTOR/LAWN EQUIPMENT RanMar Tractor Supply, Sales and Service of New and Used Tractors and Farm Equipment – 5219 US Rte 11 Pulaski, New York – 315-598-5109.

HEADING: LISTING:

$159 for 1 Year Just fill out this form, and send it with a check to:

Oswego County Business • P.O. Box 276 • Oswego, NY 13126

DECEMBER 2018 / JANUARY 2019

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Last Page

Katie Toomey Greater Oswego-Fulton Chamber of Commerce is growing again, says director Q.: You have overseen quite a turnaround at the Greater Oswego-Fulton Chamber of Commerce since you have taken the reins nearly two years ago. How did you make that happen?

A.: I’m really proud of the progress that we’ve made as a team in a short period of time. We’ve worked incredibly hard to introduce a new chamber to the business community. We have experienced membership growth of nearly 15 percent, and our retention rate nears 90 percent. Bottom line? We have brought on new members, are cultivating a pipeline of potential partners and are reengaging former chamber members every day. There is always room for improvement, but I believe that we are on the right track.

Q.: How has the merger with CenterState CEO helped the chamber from an operational standpoint?

A.: As a result of our partnership with CenterState CEO, the chamber has been able to be more accessible to businesses across Oswego County.

The back-office support CenterState CEO offers grants member engagement coordinator Sara Broadwell and me the opportunity to better serve our membership. We would not be as successful or capable of engaging our community if we were stuck sitting at our desks.

We still provide traditional chamber offerings such as member services and business attraction and retention.

Additionally, we can now offer our chamber members access to CenterState’s various departments and affiliates that specialize in economic development, research, planning and policy, innovation, diversity and inclusion, entrepreneurship and exporting.

These benefits help businesses be more competitive on a local and regional level.

introduced different events such as speed networking, which is similar to speed dating and provides a fun twist on a traditional perk club. We also introduced a summer celebration and pig roast at Bayshore Grove in 2018. We had more than 115 professionals attend and enjoy sunshine, a charity dunk tank, great music and food.

In 2019, you will see additional changes to our networking events and we will unveil a new approach to our Small Business Week celebration. We will also be announcing updates and improvements to our farmers’ markets and Project Bloom.

Q.: What efforts are being made to draw more young people into the chamber?

A.: In 2019, the chamber plans to unveil a program aimed at getting young professionals involved in the chamber and community. The focus will be to generate interest among professionals who are in middle management or young up-and-comers in their respective organizations. A priority of ours will be to remind our business leaders that their employees, regardless of their level, are members of the GOFCC and are entitled to member benefits, resources and perks. We

By Lou Sorendo hope to continue to see fresh faces at our events.

Q.: You compare being a member of the chamber to being a member of a gym.

Explain?

A.: Yes, I often compare a chamber membership to a gym membership.

If you don’t take advantage of your membership benefits, you probably aren’t going to see a lot of results. Lifting weights at a gym typically makes you stronger than paying for the membership staying home and watching TV. GOFCC members who stay involved, communicate with us and attend our programming consistently have a better experience.

Q.: What’s it going to take to keep the positive momentum at the chamber going?

A.: In two years, we have been able to breathe new life into this organization. We struck the right balance between honoring the past while also fearlessly paving our own way and making changes. We try to bring a fresh perspective and energy to the chamber, and I believe that we’ve begun to hit our stride.

Q.: What is new and exciting in terms of programming at the chamber?

A.: The chamber has successfully

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OSWEGO COUNTY BUSINESS

DECEMBER 2018 / JANUARY 2019

Patient Safety at the Highest Level Oswego Hospital has earned the top distinction for patient safety with an “A” grade from the Leapfrog Hospital Safety Score. The “A” recognizes our high standard in patient safety. This honor belongs to every one of our 1,200 team members who work every day to deliver safe, high-quality care to our patients.

Congratulations and thank you.

www.oswegohealth.org/safety