OCCR Annual Report FY 2017-2018

10

years of

to the community 10TH ANNIVERSARY EDITION ANNUAL REPORT FY 2017-18

Table of Contents

05 Board of Supervisors

07 Director's Message

12 Department at a Glance

16 OC Animal Care

2 | Table of Contents

26 OC Community Services

50 Housing & Community Development & Homeless Prevention

72 OC Parks

82 OC Public Libraries

Table of Contents | 3

Making Orange County a safe, healthy, and fulfilling place to live, work, and play, today and for generations to come, by providing outstanding, cost-effective regional public services.

4 | Board of Supervisors

Board of Supervisors ANDREW DO, CHAIRMAN Supervisor, 1st District

SHAWN NELSON, VICE CHAIR Supervisor, 4th District

MICHELLE STEEL Supervisor, 2nd District

TODD SPITZER Supervisor, 3rd District

LISA A. BARTLETT Supervisor, 5th District

Board of Supervisors | 5

6 | Director's Message

Board of Supervisors | 5

10

Celebrating

Director's Message

Y E A R S Since OC Community Resources was formed in 2008, our mission was and has remained, connecting people and resources.

Together, we have dedicated 10 years of service to the community. While our success calls for celebration, it also calls for progressive thinking because, with certainty, our greatest accomplishments to the community still lie ahead of us.

"TOGETHER, WE HAVE DEDICATED 10 YEARS OF SERVICE TO THE COMMUNITY." We are a service-driven public agency that continuously seeks to achieve its mission of connecting people and resources. Whether facing or experiencing homelessness, requiring assistance with putting a roof over one’s head, accessing veteran’s benefits, job training for a career, or assistance in one’s golden years; whether seeking recreational opportunities or a quiet place to read, research or study; whether seeking to give a new life to an animal or save one from the streets, we are here to help.

Dylan Wright Director

I am proud to present this annual report for Fiscal Year 2017–18 not only to highlight the accomplishments of our incredible team but also to set a road map for future successes. With continued support from the Board of Supervisors and the County Executive Office, OC Community Resources will continue to successfully connect people and resources.

Director's Message | 7

OC Community Resources OUR COMMUNITY · OUR COMMITMENT

OUR MISSION

OUR VISION

OUR VALUES

Connecting People and Resources

Positively Transforming Lives in Orange County

Cultivate Opportunities Exceptional Experiences Unleash Creativity Ethics in Action Inspire Synergy

8 | OC Community Resources

Together OC Community Resources is made up of...

OCCR SUPPORT SERVICES

OC ANIMAL CARE

OC COMMUNITY SERVICES

HOUSING & COMMUNITY DEVELOPMENT & HOMELESS PREVENTION

OC PARKS

OC PUBLIC LIBRARIES

OC Community Resources | 9

Organizational Chart

BRIAN RAYBURN

THEA BULLOCK

CONNIE CHANG

CYMANTHA ATKINSON

Business Office Manager

Compliance Director

Finance & Strategic Planning Manager

Interim Director, OC Animal Care

Accounting Agenda Staff Reports Information Technology Contracts Management Community Events Purchasing

10Â |Â Organizational Chart

Staff Development & Training Volunteers, Support & Safety Safety Training Compliance/Custodian of Records

Research Budget Strategic Planning

Business Licensing Emergency Management Animal Control Shelter Services Community Outreach Veterinary Services

DYLAN WRIGHT

COLETTE FARNES

Director

Human Resources Manager

CYMANTHA ATKINSON Deputy Director

RENEE RAMIREZ

JULIA BIDWELL

STACY BLACKWOOD

HELEN FRIED

Director, OC Community Services

Director, Housing & Community Development & Homeless Prevention

Director, OC Parks

County Librarian

Parks, Harbors, Trails & Open Space Operations & Maintenance Special Events & Public Programs Planning & Design Systems & Resource Management Capital Improvements

Bibliographic Services Program Services Regional Services

Community Investment Division Office on Aging Veterans Service Office

Homeless Programs Continuum of Care Community Development Housing Development Homeless Prevention OC Housing Authority

Organizational Chart | 11

Department at a Glance % OF EXPENDITURES BY PROGRAM...

11% OC Public Libraries 11% 9% OC Community Services 9%

40% Housing & Community Development & Homeless Prevention 40%

3% OCCR Support 3% Services

31% OC Parks

8% OF TOTAL COUNTY EXPENDITURES

1% OF TOTAL NET COUNTY COST 12 | Department at a Glance

7% OC Animal Care

19% $90.9M Salaries & Employee Benefits 19%

EXPENDITURES

2% $12.1M Other 2%

$487.1M 34% 34% $164.4M Other Charges

6% 6% $27.5M Structures & Improvements

1057

3% 37%

$179.2M Services & Supplies

32% $143.4M Taxes 32%

9% $41.1M Revenue from 9% Use of Money & Property

$13.1M Miscellaneous

FTES

10% $45.7M Charges for Services 10%

REVENUES

$452.1M

5% $20.7M Other 5%

45% $201.3M Intergovernmental Revenues 45%

$8.9M

NET COUNTY COST

This includes all of OCCR's 24 funds.

For expenditures, "Intrafund Transfers" is not included and the "Other" category includes "Equipment", "Land" and "Other Financing Uses".

For revenues, the $10.2M includes categories such as  "Licenses, Permits & Franchises", "Fines, Forfeitures & Penalties" and "Miscellaneous Revenues".

OCCR Support Services Agenda Staff Reports

12 2 Reports processed

Finance & Strategic Planning

$570 MILLION Annual budget managed

Contract Management & Development

76

Contracts developed and processed, totaling over

$26 MILLION

Human Resource Services

A B OU T 1 , 0 0 0 FTEs

14 | OCCR Support Services

Compliance & Custodian of Records

OV E R 8 5 0 Responses to public records requests

Staff Development

Volunteers, Support & Safety

145 Training opportunities provided

27,409 Number of volunteers

5,308 Hours of training completed

Information Technology

5,490 Help-desk tickets resolved

Accounting

10 Years Together

28,575 Invoices processed for

$151,228,777

OCCR Support Services | 15

OC Animal Care This year brought about many changes for OC Animal Care as the department worked towards embracing progressive animal care practices on a brand new campus. Thanks to the leadership of the Board of Supervisors and our 14 contract cities, OC Animal Care moved into its new 10-acre campus in March, opening our doors to over 1,500 visitors on the first day. The $35 million dollar investment by the County and its partner cities is simply the first step toward an intentional, animal-focused future for homeless pets in Orange County.

It’s an undisputed fact that every animal deserves to be in a loving home. When a lost or abandoned animal comes to the shelter it is essential they are individually assessed, medically treated and behaviorally evaluated to ensure they find their way home - or to their new “forever home” - as swiftly as possible.

"WE ARE COMMITTED TO SERVING EACH ANIMAL INDIVIDUALLY TO MEET THE NEEDS OF THE COMMUNITY, ITS SAFETY AND THE PETS WE CALL OUR OWN." In May of this year, the OC Board of Supervisors took affirmative action to ensure this future for the new shelter by adopting the OC Animal Care Strategic Plan. The plan’s tenants are structured to guide the shelter, the department and the care of animals in Orange County in a specific manner, by calling out strategic priorities ranging from animal care and enrichment, stakeholder engagement and marketing, culture and organizational development, fiscal stewardship and sustainability and finally, the opening of our new shelter and regional learning center.

The newly adopted vision of OC Animal Care is to promote a safe and compassionate community for all. Our mission is to provide refuge and care for animals, to foster the human-animal bond and to promote safety in our community. These commitments are not taken lightly as we care for the 18,000 animals that come through our doors each year.

We are committed to serving each animal individually to meet the needs of the community, its safety and the pets we call our own.

It has been an honor to serve in the role as interim director and we welcome the nationally recognized expertise and leadership that our new director, Mike Kaviani, will bring to OC Animal Care.

16 | OC Animal Care

Cymantha Atkinson Interim Director

Then & Now Then & NOW HISTORY IN THE MAKING

OC Animal Care | 17

18,746 Hours Of work at the shelter donated by volunteers

Sold Over 156,000 Licenses during the 2017-18 fiscal year; animal licensing helps to ensure dogs and cats are vaccinated against rabies and returned home quickly if impounded

Over 45,000 Field activities completed by OC Animal Care staff

Over 4,400 Spay/neuter surgeries performed by OC Animal Care veterinary staff

Over 1,000 Animals were placed into foster homes to be cared for outside of the shelter until they were ready to be adopted

More than 6,500 Animals found new homes or were placed with nonprofit animal rescue groups

NATIONAL NIGHT OUT OC Care staff participated in Animal

several National Night Out events in our contract cities. This event promotes community partnerships and cooperation between law enforcement, leaders and residents to increase public awareness and safety.

OC Animal Care | 19

CLEAR THE SHELTERS OC Animal Care collaborated with NBC and Telemundo on their annual free adoption event on August 19, 2017. OC Animal Care staff and animals were featured during several live broadcasts on both stations throughout the day. A total of 103 animals from OC Animal Care were placed with their forever families during the event. Nationwide, Clear the Shelters was responsible for more than 68,000 animals being adopted.

103 ANIMALS ADOPTED

OCAnimal AnimalCare Care | 21 | 5 OC

What's Next

COMING SOON OC Animal Care just accepted a $100,000 grant from Best Friends Animal Society to help increase positive outcomes for our most at-risk population, neo-natal kittens through community outreach and additional foster homes. Kitten season begins in March and runs through October. We expect to save an additional 675 kittens through our efforts.

Beginning in October 2018, OC Animal Care will begin implementing the five priorities from our Strategic Plan. Through our efforts, we look forward to increasing positive outcomes for animals, engaging with the community and creating a collaborative team environment for all staff and volunteers.

22 | OC Animal Care

What We're Spending 1% $195,267 1% Other

EXPENDITURES

$20.5M

37%37% $7.6M Services & Supplies

4% $848,715 Other 4%

1% 1% $149,369 Equipment

REVENUES

25% $4.9M Licenses, 25% Permits & Franchises

3% $665,999 3% Fines, Forfeitures & Penalties

61% 61% $12.5M Salaries & Employee Benefits

$19.7M 68% $13.3M Charges for Services

68%

*This is the operating fund (012) and does not include other funds.

For expenditures, the "Other" category includes "Other Charges" and "Other Financing Uses".

For revenues, the "Other" category includes "Revenue from Use of Money & Property", "Miscellaneous Revenues" and "Other Financing Sources".

$857,753 NET COUNTY COST

OC Animal Care | 23

24 | OC Animal Care

Follow Us!

OC ANIMAL CARE

@ocanimalcare

@ocanimalcare

@OCAnimalCare

OC Animal Care | 25

OC Community Services It's a very exciting time for OC Community Services (OCCS) as we celebrate our 10 year anniversary as part of the OC Community Resources (OCCR) organization.

The number of seniors and veterans residing in Orange County is steadily rising every year, while funding continues to remain flat. Though the employment rate in Orange County is at an all-time low, in today's high-tech global economy, educated and skilled workers remain very much in high demand.

"OUR EMPHASIS AND COMMITMENT TO IMPROVING THE SERVICES WE PROVIDE ARE VITAL PARTS OF OUR STRATEGIC PLAN..."

After a decade of steady progress, we continue to focus on improving and expanding our services. We take pride in finding creative ways to dramatically increase programs, services and participation levels. Our emphasis and commitment to improving client services will focus on seeking additional funding, automating processes, participating in important research, increasing data collection, and local and regional planning efforts.

A special thank you to the OCCS team for their focused commitment and dedication to improving services and increasing accessibility to our programs. Without them, we simply would not be where we are today!

We have a decade of good work behind us, but a very challenging 10 years ahead of us.

26 | OC Community Services

Renee Ramirez Director

COMMUNITY INVESTMENT DIVISION

OFFICE ON AGING

VETERANS SERVICE OFFICE

OC Community Services | 27

Community Investment Division

28 | Community Investment Division

More than 64,000 Visits received at the Orange County One-Stop Centers

More than 550 Young adults (ages 17-24) were provided workforce and education services, including paid work experience and classroom training

About 225

700

Local employers were provided services at the Orange County One-Stop Centers

Adults and dislocated workers were placed in employment

Connected More than 60

62 Female Offenders Were provided career services and occupational skills training at the Central Women's and Intake/Release Center in partnership with the Orange County Sheriff's Department. Post release services were provided to the participants at the Orange County One-Stop Centers utilizing Linking to Employment Activities PreRelease 2 (LEAP 2) Grant funding

English Language Learners, immigrants and/or refugees to classroom training in English-as-a-Second Language and workforce services

70 Seniors received paid work experience in a variety of nonprofit organizations and government agencies

Received $1,000,000 From the State of California to assist in clean-up and recovery of the 2017 Wildfires

Over 340 CalWORKs Welfare-toWork participants were provided employment and training services

Over 10,000 Nights Of shelter to victims of domestic violence provided by the Domestic Violence Shelter-Based Program

WORKFORCE INNOVATION AND OPPORTUNITY ACT (WIOA) YOUNG ADULT PROGRAM On Friday, June 29th, 75 family members and friends came out to support the 11 graduates who earned their diploma through the WIOA Young Adult Program and John Muir Charter School. At the graduation, one participant talked about how she went through seven different foster homes as a young person, often running away, which is why she never finished high school. The participant thanked the WIOA Young Adult Program and the staff, specifically stating, “My counselor is an awesome person, who genuinely cares about the students and wants them to progress in every aspect of life."

11 GRADUATES

As of June 30, 2018, the following tasks were completed in four of the County’s Regional Parks: • Installed over 300 linear feet of silt-break fencing to prevent runoff and erosion damage • Removed approximately 30 miles of burned fencing • Installed approximately 20 miles of barbed wire and equestrian fencing to keep pedestrians on designated trails • Installed over 4,000 sandbags to prevent erosion • Installed over 1,500 linear feet of straw waddles to stabilize slopes

2017 CALIFORNIA WILDFIRE CLEANUP The Orange County Community Investment Division, in coordination with OC Parks, was awarded $1,000,000 in emergency funding from the State Employment Development Department for the 2017 California Wildfires. On October 9, 2017, the Canyon Fire 2 started near the intersection of the 91 and 241 freeways in Orange County. Of the more than 9,000 acres estimated damaged in the Canyon Fire 2, 7,060 acres are within four County park properties managed by OC Community Resources/OC Parks. Through this funding, OC Parks will clean-up and repair damaged and/or burned areas affected by the Canyon Fire 2.

Of shelter provided to victims of domestic violence provided the Domestic Violence Community Investment Division | 31 Shelter-Based Program

CENTRAL ORANGE COUNTY JOB FAIR The Central Orange County Job Fair took place on March 22, 2018 at the Garden Grove Community Center. 57 employers representing over 1,290 positions participated. The event was attended by 262 job seekers.

SOUTH ORANGE COUNTY JOB FAIR The South Orange County Job Fair took place on June 6, 2018 at the Laguna Hills Mall. 52 employers representing almost 1,100 positions participated. The event was attended by 282 job seekers.

2018 ANNUAL ORANGE COUNTY HIRING FAIR The 2018 Annual Orange County Hiring Fair took place on May 9, 2018 at the OC Fair & Event Center. Over 150 employers and 4,000 job seekers participated.

32 | Community Investment Division

57 Employers Over 1,290 Positions 262 Job Seekers

52 Employers Almost 1,100 Positions 282 Job Seekers

Over 150 Employers 4,000 Job Seekers

Of shelter provided to victims of domestic violence provided the Domestic Violence Shelter-Based Program

DISPUTE RESOLUTION PROGRAM In FY 2017-18, the Dispute Resolution Program provided mediation services to 3,912 cases which included: small claims, civil harassment, unlawful detainer and judgment/debtor hearings. In addition, 5,231 individuals attended workshops to be educated on the concept of mediation as a tool that they can access for future conflict situations. Advanced training was provided to mediators in the areas of Civil Harassment Mediation, Unlawful Detainer Mediation, Advanced Family Mediation Topics, Human Relations Skills and Restorative Justice Processes.

Community Investment Division | 33

What's Next

COMING SOON The Central OC Job Fair is scheduled for Spring 2019 $500K grant to help unemployed and underemployed veterans Implementation of Prison to Employment Initiative Planning Grant

34 | Community Investment Division

What We're Spending EXPENDITURES

$7.1M

29% $2M Salaries & Employee Benefits

29%

71% $5.1M Services & Supplies

71%

7% $495,358 State &7% Federal

REVENUES 33%

33% $2.3M

Charges for Services

60% $4.3M Cost Applies

60%

*This is the operating fund (012-2800) and does not include other funds.

The $5.1M in Services & Supplies are for contracts.

0%

$7.1M

$29,546 NET COUNTY COST

Community Investment Division | 35

Office on Aging

36 | Office on Aging

16,792

7,893

Almost $2M

Contacts through the Office on Aging call center

Hours of legal service provided

Saved by clients who received Medicare counseling

185,258

Over $1.3M

Trips provided for medical appointments and transportation to senior centers

Meals provided to seniors through the home-delivered and senior center meal programs

515 People attended a health education workshop series

19,856 652

Medicare counseling client contacts

32 Health education workshops conducted

Family caregivers provided with counseling and support

11,958 Hours of case management

31,652 Website sessions

ABOUT 800 ATTENDEES

SOUTH COUNTY SENIOR SUMMIT The South County Senior Summit is an annual event held at Laguna Woods Village.

Each year, Fifth District Supervisor Lisa Bartlett partners with the Office on Aging to host this event. The 2018 theme was “Life Can Change in an Instant: Are You Ready?” and included multiple speakers on preparing for both environmental disasters and medical emergencies. The approximately 800 event attendees were able to visit over 40 exhibitor tables hosted by various public and nonprofit agencies and private companies. All attendees were given emergency preparedness buckets to fill with supplies for use at home.

SOCIAL MEDIA INTRODUCTION The Office on Aging started Facebook, Twitter and Instagram social media pages this year. Use of these platforms by community members and professionals are advertised at outreach events and community presentations.

INTERNS AND VOLUNTEERS The Office on Aging developed and implemented expanded intern and

volunteer programs that streamline the application process and include a new email address and interest cards for potential interns and volunteers to contact Of shelter provided to victims of domestic the program coordinator. (The email is Connect.Serve@occr.ocgov.com) violence provided the Domestic Violence Office on Aging | 39 Shelter-Based Program

What's Next

COMING SOON New Office on Aging newsletter Implementation of an intern and volunteer internet application Area Plan Needs Assessment to be conducted during FY 2018-19

40 | Office on Aging

What We're Spending 3% 9% $471,054 $1.6M 3% Other Charges Salaries & Employee 9% Benefits

EXPENDITURES

$17.9M

88% $15.8M Services & Supplies

17% $3M Deferred 18%

88%

REVENUES

$17.4M

9% $1.6M Cost Applies

9%

73% $12.7M State & Federal

73%

*For revenues, the "Other" category includes "Charges for Services" and "Miscellaneous Revenues".

The $15.8M in Services & Supplies, $14.5M are for contracts.

$509,043 NET COUNTY COST

Office on Aging | 41

Veterans Service Office

42 | Veterans Service Office

Close to 21,000

Average of 23,000

Claims submittedÂ

2,000 DMV Veteran Verifications processed

9,572 Clients visited the OC Veterans Service main office located in Santa Ana, which was an increase of 646 from the previous year.

Veterans served each year

209 Clients assisted at the 3 monthly outstation locations

About 10,500 Phone calls received

3 Outstation Locations Serviced on a monthly basis; Los Alamitos Training Base, Florence Sylvester Memorial Senior Center & Saddleback College

$5,618,376 IN SAVINGS

1,459 APPLICATIONS PROCESSED

COLLEGE FEE WAIVER PROGRAM The College Fee Waiver Program is a benefit for service-connected Veterans and their dependents.

The total number of College Fee Waiver applications received in fiscal year 2017-18 was 1,459 with an overall savings amount of $5,618,376.

AUDITABLE WORKLOAD UNITS State funding is derived from the total number of auditable workload units each County office processes. Orange County processed 3,066 units in Fiscal Year 2017-18.

Veterans Service Office | 45

What's Next

SETTING GOALS Increase the number of benefits claims submitted to the United States Department of Veterans Affairs Explore grants opportunities to increase revenue streams Decrease client wait times Website enhancements and increased social media efforts Automate various client tracking processes

46 |Â Veterans Service Office

What We're Spending EXPENDITURES

$1.8M

47% $816,128 47% Services & Supplies

53%

53% $935,564 Salaries & Employee Benefits

0%

REVENUES

$391,802 100% $391,702 State

$1.4M NET COUNTY COST

100%

The $816,128 in Services & Supplies, $30,258 are for contracts.

Veterans Service Office | 47

48 | OC Community Services

Follow Us! COMMUNITY INVESTMENT DIVISION

@OCDevelopmentBoard @company/ocdb

OFFICE ON AGING

@oc_ooa

@OC-Office-on-Aging695415633976037

@OC_OoA

VETERANS SERVICE OFFICE

@OC_VSO

@OC-Veterans-ServiceOffice-130495980836025

@oc_vso

OC Community Services | 49

Housing & Community Development & Homeless Prevention The Housing and Community Development and Homeless Prevention Department (H&CD & HP) is responsible for the planning, development, and management of programs and projects that produce or preserve affordable housing in Orange County, that provide funding for community development activities and support efforts to address homelessness. The department is comprised of two main Divisions: Housing & Community Development and Homeless Prevention.

"THE DEDICATED STAFF IN H&CD & HP WORK DILIGENTLY TO IMPLEMENT AND EXPAND PROGRAMS TO ADDRESS NEEDS IN OUR COMMUNITY." Housing & Community Development (H&CD) is comprised of three units: Community Development, Housing Development and the Orange County Housing Authority. Each unit utilizes federal, state and local funding to assist communities and individuals with housing and community development needs throughout Orange County. As examples, these units oversee funding that supports a wide array of activities from providing federal Community Development Block Grants to small cities in the Urban County program who then provide housing rehabilitation assistance to low-income residents providing for housing preservation; to funding affordable housing developers through the County's Housing Successor Agency or with federal HOME Investment Partnership Act funds for the development of permanent supportive housing and affordable housing units serving verylow income/extremely low-income and homeless households throughout Orange County; or issuing Housing Choice Vouchers to eligible households through the Orange County Housing Authority helping to assist low-income households pay the rent. Homeless Prevention focuses on implementation of the continuum of care homeless programs including shelter programs such as The Courtyard and Bridges at Kraemer Place year-round emergency shelters and the Armory Emergency Shelter seasonal shelter program. In FY 2017-18 Homeless Prevention added two additional shelters serving single women and couples. In FY 2017-18, the new Continuum of Care Board was also seated and led by Homeless Prevention providing guidance for Continuum of Care funding and programs to address homelessness throughout Orange County.

Julia Bidwell Director

Overall, H&CD & HP is focused on implementing programs that help communities and individuals maintain and preserve quality of life through housing, community development and homeless programs and activities. The dedicated staff in H&CD & HP work diligently to implement and expand programs to address needs in our community.

50 | Housing & Community Development & Homeless Prevention

Board of Supervisors | 5

HOMELESS PREVENTION HOUSING & COMMUNITY DEVELOPMENT OC HOUSING AUTHORITY

Housing & Community Development & Homeless Prevention | 51

Homeless Prevention

52Â |Â Homeless Prevention

2017 HUD Continuum of Care Grant Award

$23,159,222 To the OC Continuum of Care and

$10,685,019 Directly to the County

Bridges at Kraemer Place

557

Unduplicated clients served at Bridges at Kraemer Place and since the program opened in May 2017

111 Clients have moved into housing

Armory Emergency Shelter Program Opened Two New Shelters One for unaccompanied women with

60 Beds

And one for couples/partners with

16 Beds To date SAFEPlace has

Exited 18 Women to increased housing stability; American Family Housing has

Served 8 Couples Of which three have been matched to permanent supportive housing opportunities

45,228 Bed nights provided by the Armory Emergency Shelter Program (22,842 at Fullerton and 22,386 at Santa Ana) to

2,239 Unduplicated clients (965 at Fullerton and 1,274 at Santa Ana); the Santa Ana Armory opened on October 30, 2017, and the Fullerton Armory opened on December 1, 2017

COURTYARD The Courtyard Transitional Center (Courtyard) is a 400-bed shelter located at the former Santa Ana Transit Terminal that opened on October 5, 2016. Through contracts with The Midnight Mission and City Net the Courtyard provides amenities like meals, showers, restrooms, laundry service and intensive case management to people experiencing homelessness in the Civic Center and surrounding area. Annual operating costs (Oct. 17- Sept. 18) for the shelter were $1.79 million and will increase to $2.18 million their 3rd year of operation. The FY 2018-19 will also include monthly services for pets.

As of the end of July 2018, 397 individuals have exited to increased housing stability.

397 INDIVIDUALS TO INCREASED HOUSING STABILITY

BRIDGES AT KRAEMER PLACE On May 5, 2017, Phase 1 of Bridges at Kraemer Place began operations. Bridges at Kraemer Place is a 24-hour emergency homeless shelter facility in the city of Anaheim that is ADA Accessible and serves homeless single men and single women in the North Orange County area. The shelter’s primary focus is assisting program participants with creating a housing plan, making connections to housing resources and ending their homelessness as soon as possible. The shelter initially opened with 100 beds with temporary certificate of occupancy during construction of Phase II. The certificate of occupancy for full operations including the second floor is expected in the Fall of 2018. The full 200-bed capacity was achieved on May 21, 2018.

Homeless Prevention | 55

What's Next

COMING SOON Enhanced case management services by contractor at the Courtyard. The Courtyard will go live in Homeless Management Information System.

Completion of Phase 2 at Bridges at Kramer Place. When construction is completed, it will serve 200 men and women, and will have office and meeting space to offer additional services.

56 | Homeless Prevention

What We're Spending EXPENDITURES

$9.4M

3% $322,789 Salaries & Employee Benefits

3%

97% $9.1M Services & Supplies 8% $622,672 Intergovernmental Revenues 8%

1% $78,492 Charges for Services 1%

97%

REVENUES

$8M 91% $7.3M Cost Applies

$1.4M NET COUNTY COST

91%

Homeless Prevention | 57

Housing & Community Development

58Â |Â Housing & Community Development

$550,000 In administered grant funds for four Housing Rehabilitation (HR) projects to Participating Cities and

$1,243,768

$287,797

In administered grants funds for seven Public Facilities & Improvement (PFI) projects to Participating Cities/County and

In administered Grant funds for four HR projects to Metro Cities

$414,983 In administered grants funds for four PFI projects to Metro Cities

Four Completed Two Affordable Housing Developments (The Depot at Santiago and The Cove)

Affordable housing/permanent supportive housing developments with Board approved funding commitments

$389,384 In administered grant funds for four Public Service (PS) projects to one Participating City and three nonprofits and

$92,470 In administered grant funds for three PS projects to Metro Cities

$199,252 In administered Emergency Shelter Grant funds for nonprofits to provide shelter, rapid rehousing and Homeless Management Information System

Served 41,751 People with improvements to senior centers, ADA curb ramps installed or brought up to ADA compliance, sidewalk improvements and improvements to two County owned or leased community centers in unincorporated areas

Served 16,791 People with ADA curb ramps installed or brought up to ADA compliance, sidewalk, curb and gutter improvements and push button street crossing stations installed

86 Units Rehabilitated To singe-family owner occupied low/very low units, loaned for rehabilitation and bathroom accessibility improvements to leisure world units occupied by income qualified disabled seniors

2,730 People Served Funds were used for homeless shelter operations, transportation, food programs and other social services

73 Units Rehabilitated 489 People and Families Served Essential services, operations, emergency shelter and meals for seniors and homeless individuals and a rapid rehousing program

Facade improvements to income qualified business facades, single family units and rehabilitation of a senior complexÂ

1,550 People Served Operations of food distribution, nutrition programs and other social services

DEPOT AT SANTIAGO A 70-unit affordable housing development serving individuals and families earning 30–60% Area Median Income in Santa Ana, with 10 units set aside for a population eligible for Mental Health Services Act services including formerly homeless households was completed.

HOUSING FUNDING STRATEGY A Housing Funding Strategy was completed by H&CD & HP and approved by the Board of Supervisors outlining the funding strategies for the development of 2,700 units of Permanent Supportive Housing.

THE COVE A 12-unit affordable housing development serving homeless veterans and low-income seniors was completed.

82 UNITS OF AFFORDABLE HOUSING COMPLETED Housing & Community Development | 61

What's Next

NEW DEVELOPMENT Financing and development of 452 units of affordable housing/permanent supportive housing in eight projects included in the Mental Health Services Act Permanent Supportive Housing Spending Plan.

62 | Housing & Community Development

What We're Spending EXPENDITURES

$8.1M

17% $1.3M Charges for Services 17%

2% $179,836 Other 2%

25% 25%

33% $2.7M 33% Services & Supplies

$2M Other Charges

26% $2.1M Other Financing Uses

15% $1.2M Salaries & Employee Benefits

26%

15%

REVENUES

$7.6M 81% $6.2M Intergovernmental Revenues

$475,433 FUND BALANCE ASSIGNED 81%

*This is the operating fund (15G) and does not include other funds.

For revenues, the "Other" category includes "Miscellaneous Revenues", "Other Financing Sources" and "Revenue from Use of Money & Property".

Housing & Community Development | 63

OC Housing Authority

64Â |Â OC Housing Authority

Over $150 Million In federal funds used to assist Orange County renters

Over 12,000 Low income households in 31 cities and unincorporated areas were provided monthly housing assistance payments for over 12,000 low income

Over 550 Homeless veterans received housing assistance in conjunction with supportive services from the Long Beach VA

$1,080 Is the average housing assistance payment

$18,000 Is approximately the average annual income of clients

70% of Assisted Households were elderly or disabled

Over 46%

857

Of all assisted households live alone

Homeless veterans can be assisted

More than 3,600 Property owners/managers partner with OCHA to rent to assisted tenants

Over 580 Formerly homeless, disabled households received Continuum of Care Program rental assistance in conjunction with supportive services from partner agencies

PROJECT-BASED HOUSING VOUCHER ASSISTANCE AT THE COVE (NEWPORT VETERANS HOUSING) The Cove apartment project is a 12-unit multi-family apartment building located at 6001 Newport Shores Drive in Newport Beach developed by Community Development Partners in partnership with Mercy House Living Centers, Inc. This project is an acquisition/rehabilitation of an existing multi-family apartment and provide 12 one-bedroom rental units. Out of the 12 units, six are utilizing Project Based Veterans Affairs Supportive Housing (VASH) vouchers from the Orange County Housing Authority to house homeless Veterans referred by the VA Long Beach Medical Center for the next 15 years. Onsite support services will be provided by the VA Long Beach Medical Center case management for the six VASH units.

SIX VASH UNITS

HOMELESS SET ASIDE VOUCHER PROGRAM OCHA executed a Memorandum of Understanding with seven nonprofits/partner agencies from the Coordinated Entry System (CES) to provide a homeless set aside Housing Choice Voucher program to 19 homeless households. Partner agencies provide assistance with housing search and stabilize households for one year after lease-up.

HOME/OCHA With Board approval, starting in June 2018, OCHA began using Federal HOME funds to assist formerly homeless households. OCHA received eight referrals from partner agencies who identify current eligible households residing in permanent supportive housing who are ready for non-permanent supportive housing. OCHA conducts initial interviews and determines eligibility for rental assistance under HOME funds. When funding expires in June 2019, these households will be issued Housing Choice Voucher Homeless set-aside vouchers. OCHA anticipates to provide rental assistance for up to 35 formerly homeless households with this program.

OC Housing Authority | 67

What's Next

OAKCREST APARTMENTS IN YORBA LINDA New construction to be completed by the end of September 2018. Eight Housing Choice VouchersProject Based Vouchers (PBV) will be used to house homeless households from Coordinated Entry System. Applications will be accepted in August 2018.

PLACENTIA VETERANS VILLAGE New construction will begin in 2019. 49 VASH PBV vouchers will be used to house homeless veterans referrals by Long Beach VA Medical Center.

VETERANS AFFAIRS SUPPORTIVE HOUSING (VASH) VOUCHERS OCHA applied for an additional 100 Tenant Based VASH vouchers in FY 2018. If awarded, OCHA can serve up to 957 homeless veterans in Orange County.

68 | OC Housing Authority

What We're Spending 5% $8.7M 5% Salaries & Employee Benefits

EXPENDITURES

$167.3M

0% $350,486 Other 0%

2% $3.4M 2% Services & Supplies

93% $155.2M Other Charges 93%

REVENUES

$163.9M $3.4M

100% $163.5M Intergovernmental Revenues

FUND BALANCE ASSIGNED 100%

*This is the operating fund (15F) and does not include other funds.

For revenues, the "Other" category includes "Charges for Services", Miscellaneous Revenues" and "Revenue from Use of Money & Property".

OC Housing Authority | 69

70Â |Â Housing & Community Development & Homeless Prevention

HOUSING & COMMUNITY DEVELOPMENT & HOMELESS PREVENTION

Housing & Community Development & Homeless Prevention | 71

OC Parks OC Parks offers 60,000 acres of parks, beaches and open space in the County of Orange. But even more important than the number of acres are the ways our visitors spend their time in OC Parks.

For some, it’s hiking or running the trails. Others like to take to the trails on a bike or a horse. Families bring children and grandchildren to the playgrounds, or reserve picnic shelters to celebrate birthdays and anniversaries. Children learn to fish in our lakes, and multiple generations gather together on holidays like Easter and Mother’s Day.

"THE COUNTY’S PARKS AND OPEN SPACE MEAN SO MUCH TO RESIDENTS, VISITORS AND OUR STAFF." The County’s parks and open space mean so much to residents, visitors and our staff. They also provide vital habitat for local wildlife. Caring for these places is a job we take very seriously, and we keep all this in mind as we update our 10-year Strategic Plan.

As part of this update, OC Parks surveyed more than 4,500 people about their thoughts on OC Parks. I was gratified to learn that survey respondents rated OC Parks highly overall (4.3/5.0) with an excellent enjoyment of their visits (4.4/5.0) and strong customer service (4.3/5.0).

We plan to have our Strategic Plan completed in Fiscal Year 2018-19 and I look forward to sharing the plan that will guide our next 10 years.

72 | OC Parks

Stacy Blackwood Director

MISSION As a steward of significant natural and cultural resources, Orange County Parks manages and operates a system of regional parks, beaches, harbors, trails and historic sites that are places of recreation and enduring value.

VISION Preserve Orange County's parks in perpetuity for the recreation, education, and inspiration of all visitors.

OC Parks | 73

66,911

14.7 Million

352,000

Park visitors

Program participants

15 05 07 11 04 08

60,000 Acres Of parks & open spaceÂ

170 Camping sites

116 Horse stalls/corrals

Volunteer hours

Regional Parks Wilderness Parks Historic Parks Beaches Nature Preserves Nature Centers

450

6 Million

Miles of trails

Archeo-paleo fossils & artifacts

SUMMER CONCERT SERIES OC Parks continued its annual Summer Concert Series with 10 concerts at five different County park facilities. An estimated 26,500 people attended these concerts, an increase of 42% from the previous year. Artists included Donavon Frankenreiter, the English Beat and the White Buffalo.

OC Parks | 75

SUNSET CINEMA OC Parks launched its first movie night series, Sunset Cinema, in the summer of 2017 and expanded it in 2018. This year’s movie night series consisted of 14 evening events at seven different County park facilities, and each event kicked off with fun activities themed with the movie. An estimated 12,750 people attended the second season, which included movies The Lion King, Trolls and Guardians of the Galaxy.

14 EVENING EVENTS

ESTIMATED 12,750 ATTENDEES

OC Parks OC Animal Care | 77 | 5

What's Next MILE SQUARE REGIONAL PARK OC Parks began the master planning process for approximately 90 acres of the central portion of Mile Square Regional Park. The 90-acre site will be transformed from golf course use to park use. The Master Plan is anticipated to be complete in FY 201920, with Phase 1 construction targeted for FY 2020-21.

A new Multi-Purpose Facility (Freedom Hall) was recently constructed in the park, slated for public opening in late summer 2018.

DANA POINT HARBOR The County selected Dana Point Harbor Partners as a master lessee and developer partner to revitalize Dana Point Harbor. The proposed Public Private Partnership (P3) master agreements will result in a revitalized harbor with enhanced amenities.

ALISO AND WOOD CANYONS WILDERNESS PARK OC Parks started construction of a new visitor center, restrooms and park staff offices at Aliso and Wood Canyons Wilderness Park. Construction is anticipated to be complete in the end of 2018.

OC ZOO Construction documents were completed for a new entry plaza at the OC Zoo that will include new restrooms and a ticket booth. OC Parks will begin construction in late 2018.

78 | OC Parks

What We're Spending 11% $9.7M Other Services & Supplies

11%

EXPENDITURES

$138.7M

5% $4.2M Utilities

5%

13% 13% $17.6M Capital Projects & Acquisitions

Uniforms Internal IT Office Equipment, etc.

14% $13.2M Dana Point Harbor Operators

14%

14% $12.9M Harbor Patrol

14%

15% $14M Maintenance

15%

Landscaping Trees Building Improvements

22% $30M 22% & Salaries Employee Benefits

41% $37.2M Professional Services

66% $91.2M Services & Supplies 66% 3% $4.1M 9% Other Revenue 3% Sources $13M Charges for Services9%

27% $39.2M 27% Rents & Concessions

Open Space Restoration & Management Lifeguard Services Watershed & Coastal Resources Real Estate, Accounting & Legal, etc.

41%

REVENUES

$145M

61% $88.8M Property 61%Taxes

OC Parks | 79

80 | OC Parks

Follow Us!

OC PARKS

@ocparks

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@OCParks

OC Parks | 81

OC Public Libraries At OC Public Libraries, our commitment is to enrich and empower our communities and make a difference in people’s lives. The 33 branches of OC Public Libraries serve over 1.5 million residents in 24 member cities and the unincorporated areas of Orange County. We provide materials and resources in eight languages in online and print formats, including 24/7 remote access to eBooks, digital magazines and other online resources. Our branches act as community hubs to connect people with resources in a welcoming atmosphere.

"...OUR COMMITMENT IS TO ENRICH AND EMPOWER OUR COMMUNITIES AND MAKE A DIFFERENCE IN PEOPLE’S LIVES." Our branches provide the opportunity to connect with Wi-Fi or to check out books, DVDs, magazines and CDs. We provide programs and services to patrons of all ages. Pre-school children can participate in 1,000 Books Before Kindergarten, an early literacy program for families, as well as toddler and pre-school story times. School-age children find books to read, homework help and Science, Technology, Engineering and Mathematics (STEM) programs geared towards their age group. Teens find a rich array of young adult literature and volunteer opportunities as well as help with homework. Opportunities to learn a new language, find jobs, start businesses or to develop technological skills can be found at our libraries, as well as book groups, author visits and programs on health, business and self-help topics. We have something for everyone at OC Public Libraries. Find us in-person or online at ocpl.org.

82 | OC Public Libraries

Helen Fried County Librarian

Board of Supervisors | 5

MISSION Empower and Enrich Our Communities

VISION Open Doors, Free Access, Community

OC Public Libraries | 83

5,386,176 People visited OC Public Libraries' 33 branches and borrowed

7,041,979

134,210,883

Items

Minutes of access to the Internet, Wi-Fi and Word Processing provided by our libraries; that's

2,236,848 Hours of computer access

376,822 People attended one of our

29,904

13,136

Patrons checked out eBooks, eAudiobooks and eMagazines

FREE educational, entertaining programs

13,888 Lunches were served to children ages 18 and under at 5 branches in Summer 2018 as part of Lunch at the Library

7,267

1,767

Kids attended a Homework Help session

Attended author events at our libraries

221,332 Materials in Arabic, Chinese, Japanese, Korean, Persian, Russian, Spanish and foreign language were borrowed by OC patrons

113,674 81,177 Library cards were issued in our 24 member cities and unincorporated areas of Orange County

Babies, preschoolers, and school-age children attended

3,607 Story times in English, Farsi, Japanese, Korean and Spanish

4,959 Adults, teens and children attended 544 book clubs

13,295 Volunteers donated

74,238 Hours of their time to their library; that adds up to

$2,159,583

82,112 Hours that our libraries were open

812,056 Reference questions were answered by library staff

In 2010, OCPL added the Overdrive Database and since then OCPL has circulated

1,628,646 eBooks and

1,580,858 eAudiobooks

193% Increase in social media following

67,399,722 Items checked out over the last 10 years

1000 BOOKS BEFORE KINDERGARTEN 1000 Books Before Kindergarten promotes early literacy skills by helping parents and caregivers give their children the confidence needed to become strong readers. Reading is an early indicator of academic success. In FY 2017-18 over 8,000 children registered for the program.

OC READ For adults who need assistance with their reading and/or writing, OC Read provides tutoring assistance. OC Read offers three core programs: Families for Literacy, READ Jr. and Working for Inmate Literacy Now (WIN). In FY 2017-18, over 120 learners worked with a volunteer to assist them with their reading and writing goals.

OVER 8,000 CHILDREN REGISTERED

OVER 120 LEARNERS

LITERARY ORANGE The 12th annual Literary Orange event was held on Saturday, April 7, 2018, at the Newport Beach Marriott Hotel & Spa. More than 500 people attended to celebrate authors, readers and libraries. Keynote speakers for 2018 included: Elizabeth Smart, Anna Quindlen and Chris Bohjalian.

BIG READ OC Public Libraries participated in the National Endowment for the Arts (NEA) Big Read grant for the selected title, "Everything I Never Told You" by Celeste Ng. Community-wide programs encouraged reading and participation by diverse audiences. Nearly 70 library programs were offered throughout Orange County with over 4,000 people participating.

OC INSPIRE STAFF MENTORING PROGRAM The pilot program of OC Inspire was held in 2018 and began with twelve mentees and ten mentors. Mentors received an all-day training session. The pairs met during the year informally via email, telephone and in-person and also at three formal training sessions. The training sessions featured outside speakers on the topics of social media, networking and dealing with difficult patrons. Mentors and mentees were encouraged to attend together and share their experiences after the trainings. Reports from mentors and mentees about the program have been positive and the program will continue and expand.

COMIC ORANGE Over 600 patrons attended the 2nd annual Comic Orange event at the Garden Grove Main Library. The goal of Comic Orange is to celebrate comics, promote the library's graphic novel collections and offer the community a family-friendly event.

OC Public Libraries | 87

ACJACHEMEN (JUANENO) INDIAN COMMUNITY DOCUMENTARY AND LECTURE SERIES OC Public Libraries staff interviewed members of the Acjachemen community, Orange County’s indigenous people, and produced 26 short digital videos, which were posted on the library’s local history website, OC Stories.

To promote the video collection, libraries hosted a series of public programs including an Acjachemen vocal performance at Mission San Juan Capistrano, a three-part lecture series by Cultural Anthropologist Stephen O’Neil and two Acjachemen craft programs at San Juan Capistrano Library.

WORLD LANGUAGE COLLECTION DEVELOPMENT World language collections were expanded to meet patron demand; materials in Arabic, Chinese, Japanese, Korean, Persian, Russian, Spanish and Vietnamese were added to OC Public Libraries' collection resulting in a 38% increase in use of materials in these languages.

PRODUCED 26 SHORT DIGITAL VIDEOS

38% INCREASE IN USE OF MATERIALS

CAREER ONLINE HIGH SCHOOL OC Public Libraries offers Orange County residents the opportunity to earn an accredited High School Diploma.

The Career Online High School (COHS) program is flexible, self-paced and students also gain career skills in various employment fields. A total of four students have completed the program and are now high school graduates. Currently, about 15 students are enrolled in the program, on their way to earning a diploma.

88 | OC Public Libraries

15 STUDENTS ENROLLED

GENEALOGY ORANGE The second Genealogy Orange was held featuring Lisa Louise Cooke. Her talk was a multimedia presentation on the use of Google Maps and Google Earth when finding and recording the lives of ancestors. Ms. Cooke is a nationally renowned speaker on genealogy and the author of a popular blog, Genealogy Gems.

MAKERSPACES Aliso Viejo, Garden Grove Main, Ladera Ranch and Fountain Valley transformed a portion of the library into a Makerspace. The space is used for programs in the arts, crafts and STEM projects.

LIBRARY CARD CAMPAIGN In a collaboration with the Alternative, Community and Correctional Education School and Services (ACCESS), OC Public Libraries is working to ensure that upon graduation every student has a library card. ACCESS serves an average of 7,500 students and there are several sites throughout Orange County. OC Public Libraries will continue to share the available resources and services to assist these high school students in their educational endeavors.

OC Public Libraries | 89

What's Next COMING SOON Construction for the new Costa Mesa Donald Dungan library broke ground with an anticipated opening date of spring 2019.

The San Juan Capistrano Library will host Eat, Move, Grow: Healthy Living program. Visitors can expect delicious, yet healthy cooking demonstrations, workouts, gardening tips and much more.

Kiosks to check-out laptops will be a pilot program at the Brea Library to provide portable access to the Internet for patrons in the branch library.

Refurbishment of the Stanton, La Palma, El Toro and Foothill Ranch branches will enhance the customer's experience.

Expansion of STEAM Programming (Science, Technology, Engineering, Art & Math) at branches throughout the system will increase access to science and the art for all ages.

OC Public Libraries will be a participant of the Discover and Go program which will offer library cardholders the opportunity to access world-class museums, theatres, aquariums, zoos and science centers for free! Your library card holds the key to travel, learning and connecting with others.

90 | OC Public Libraries

What We're Spending 0% $58,063 0% Other

EXPENDITURES

$48.3M

45% 45% $21.9M Services & Supplies

2% $1.1M Charges for 2% Services

55% 55% $26.3M Salaries & Employee Benefits

3% $1.7M 3% Other

REVENUES

$57.4M 95% $54.6M Taxes

*This is the operating fund (120) and does not 95% include other funds.

For expenditures, the "Other" category includes "Equipment", "Intrafund Transfers" and "Other Charges".

For revenues, the "Other" category includes "Fines, Forfeitures & Penalties", "Intergovernmental Revenues", "Revenue from Use of Money & Property", "Miscellaneous Revenues" and "Other Financing Sources".

OC Public Libraries | 91

92 | OC Public Libraries

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OC PUBLIC LIBRARIES

@ocpubliclibraries @ocpubliclibraries

@OCPublicLibraries

@ocpublib

@ocpublib

OC Public Libraries | 93

OC Community Services 1770 N. Broadway Santa Ana, CA 92706-2606 occr.ocgov.com