HCA December 2018 Newsletter

What’s

Up

N E WS L E T T E R DECEMBER 2018

Director’s Message There are nearly 4,792 individuals that are experiencing homelessness in Orange County, according to the results of the 2017 Orange County Point-In-Time Count.

2,584 of our neighbors are experiencing street-level homelessness

And the 2018 Steve Ambriz Award Goes to...

and living unsheltered.

On January 23, 2019, Orange County has the opportunity to help make sure everyone is counted during the 2019 Point-InTime Count, which you can play a role in. According to the U.S. Department of Housing and Urban Development, the Point-In-Time Count must take place within the . . . continued on page 2

FEATURED ARTICLES Peer-to-Peer ...........................................2 WPC Poster Win Ribbions at Statewide Convening ...........................4 5 Thing You Need to Know....................4 HCA Releases Oral Health Strategic Plan .........................................6

Behavioral Health Services’ Youth Reporting Centers The staff from Behavioral Health

assist in adolescents reaching their

Services’ Youth Reporting Centers

full potential.

– North (Anaheim) and Central (Santa Ana) brought the ultimate win back to their offices last month – the 2018 Steve Ambriz Team Excellence Award.

The YRCs serve as an alternative to confinement in Juvenile Hall, where youth remain in the community and are given the opportunity and resources to enhance their

The Youth Reporting Center (YRC)

functioning within it. To help youth

is a collaborative program that

reach their full potential, the program

provides comprehensive and indi-

collaborates with the OC Probation

vidualized support and services for

Department and the OC Department

youth 12-18 years old in the juve-

of Education at two locations in

nile justice system. The goal of this

Santa Ana and Anaheim.

program is to reduce recidivism, treat mental health issues, and

Youth seen at the YRCs most . . . continued on page 9

Director’s Message continued from page 1

last 10 days of January and capture how many individuals and families are homeless on a single night. The results will help shape the services offered to those experiencing homelessness, guide key decisions regarding homeless services, as well as lobby for federal funding to support our County of Orange’s needs.

For the 2019 Point-In-Time Count, the County has partnered with three local nonprofits to help coordinate and plan for the count. The contracted providers include homeless outreach and census coordination agency City Net, Urban Initiatives, and 2-1-1 Orange County. During the 2019 Point-In-Time Count, safety is emphasized above all concerns. Though the count will be during the early morning hours, all participants will work in teams, led by a Homeless Guide and/or Team Lead with specific experience training for this process, and general knowledge of the geographic area to be covered. Law enforcement officers in each area will be notified of the counting effort, and will be on call to assist in the case of any emergency. If you’d like to talk to someone about the event, email Info@EveryoneCountsOC.org.

Please check with your supervisor, and consider signing up to volunteer at www.EveryoneCountsOC.org.

Sincerely,

Richard Sanchez, Director 2

What’s Up Newsletter

Peer-to-Peer Naveen Shetty is Proud of Prevention Services Striving to prevent the onset of mental health issues and conditions is what motivates November’s Peer-to-Peer winner Naveen Shetty, Behavioral Health Services Program Supervisor I, who monitors 22 Prevention and Intervention (P&I) Mental Health Services Act contract programs.

Ranging in support from nonurgent to crisis, the programs that Naveen and his team oversee include the 24/7 Crisis Prevention Hotline, an overthe phone suicide prevention service; the NAMI Warmline, a non-crisis support for anyone struggling with mental health and substance abuse issues; and Survivor Support Services, which provides education for loved ones/ family members of those who have attempted suicide, to name but a few.

“One program I’m very proud of is the School-Based Intervention and Support Services program in elementary and middle schools throughout Orange County,” Naveen said. “This classroombased program helps kids learn coping skills and how to effectively manage their social and emotional interactions allowing them to better navigate challenging circumstances in life. I was involved from its infancy to seeing it thrive in more

“

I didn’t want to be a doctor, much to my

parents’ displeasure. I always knew I was more interested in the business side of things and wanted to use that ability to help serve those

”

in need, so that made them proud. than 35 schools.”

Naveen’s primary responsibilities is to ensure that the day-to-day operations of contracted programs are performed within guidelines, spending is within budget and that data collection and outcomes reporting are accurate. Naveen’s job involves working closely with Health Care Agency Contracts Services and P&I’s Data and Research team to maintain open communications, ensuring all projects are operating smoothly.

After earning a Master’s in Public Health from Loma Linda University, he worked with a refugee organization focused on assisting people coming to the U.S. from war-torn counties, connecting them to available services and housing. “I appreciate a happy ending and being part of helping someone get theirs inspires me every day. Whether supporting someone’s mental health or their immigration into a better quality of life, I treasure the times I’ve gotten a bird’s eye view of people going through adversity

and coming through the other side thriving and succeeding.”

Naveen’s staff and colleagues state that Naveen has developed extensive knowledge of the contracted P&I programs and does an excellent job of providing program monitoring and oversight. Despite shifting priorities and operating under very tight timelines, he can always be depended upon to meet the challenges and completes projects with dedication and effectiveness. His contracts services partners and P&I providers indicate that his professional demeanor, gentle communication style and emotional intelligence puts them at ease and creates a productive and trusting working relationship.

In his spare time, Naveen collects cars and attends car shows. He’s particularly interested in classic German automobiles.

Thank you Naveen for your commitment to excellence, integrity, and service! Job well done!

DECEMBER 2018

3

Whole Person Care Poster Wins

RIBBONS AT STATEWIDE CONVENING

Pictured from left to right are Melissa Tober-Beers, Liz Amantine-Taylor, Jasmine Garcia and Ryan Ramos of the Whole Person Care team with their award-winning poster design.

5 Things You Need

1

vacant industrial building into a

2

new, interim homeless shelter

“The Link.” Read the OC Register’s

with 200 beds for men, women,

coverage here.

The City of Santa Ana and its business and nonprofit partners took just 28 days to turn a

couples and families.

4

What’s Up Newsletter

On Thursday morning, November 15th, officials gave a tour to the local media of the location off

Red Hill Avenue they’ve named

R

epresentatives from the

Projects that include the WPC pilot.

means to WPC and for homeless

lead entities across State

“Our team’s poster, which was con-

beneficiaries inspired us to cre-

of California’s Whole

ceptualized by our amazing interns

atively share what our WPC Col-

Person Care (WPC) pilot programs

Jasmine Garcia and Meera

laborative group had set out to do

met recently at a bi-annual Learn-

Swaminath, symbolizes our ever-

and what they have accomplished

evolving county. Many places in OC

through coordination in design and

feature Ferris wheels, like Balboa

rollout,” Melissa said.

ing Convening in Riverside, California to share ideas and participate in a poster contest session, the theme of which was “WPC: Innovations through Plan-Do-Study-Acts (PDSA).” A PDSA is the reporting template used by the State for pilot programs to determine and manage need adjustments incrementally.

The contest called for the creation of a narrative poster that underscored a pilot’s challenge, and to convey how participant entities persevered to manage for success. “The County of Orange WPC pilot earned 1st Place for ‘Most Informative’ and 2nd

Island, the Irvine Spectrum and the

visit www.ochealthinfo.com/WPC.

would best represent the cyclical nature of the WPC pilot while also

Shared C

highlighting the continual growth

ar

WPCe Coordination t Conn hrough ect

and innovation of our community.

Whole Person Care (WP regard C) Connec less of t is a webthe org based coord anization inated care they work plan that for. Differe can be ac nt levels of access cessed b enable a y any m Care Tea ember m memb of the er to v BHS as 2018 ben iew an part of WPC Ca d/or e eficiary’s re Tea dit th WPC Plan: m Inc C e ben minim orporate eficia are Team um BH data S Do: ry’s ne Conv for co cessary care , ordina Comp ened of clie plan. tion liance nt car Comm e ittee, inc

Our poster highlighted the technical and policy challenges faced dur-

Plan: Care Plan activity is separated into 6 focus areas: BHS, Medical, Recuperative Care, Shelter/Housing, Resource/Linkage, Social Services

ing the design and implementation process for WPC Connect,” a tool

Study: Does the WPC Connect pass the stress and functionality test?

Act: Safety Net Connect edits/reprograms as needed

Study

: Have

that will enable a beneficiary’s

and we were the only lead entity to

identify gaps in care and

receive two awards,” said Melissa

improve care management

ion

Do:

Plan:

1. Pro gra patien m alerts Room t accesses when respon (ER) and Emergenc cue y needs se for ben s a (Goal:4 into the Careficiary's hospita e Pla n 2. Ob tain dat ls) CalOp a fee Plan), tima (Me ds from di-C ServiceBehavioral al Care source s (BHS) andHealth s other

municati

on and

: Is Sys tem as ex post pecte “Go d?

Live” Safet perfo rming modifi y Net Co nnec cation to all s as ne t makes WPC cessar Partic y an ipatin d rol g En ls ou tities t

20 Addressi ng Gaps 19 in Care Managem ent

Plan: Realnotifi time cation referr and als comb , ined wi Coord inated th Mana Care ge impro ment, ves pa outco tient mes

Do:

Care Ma evalua nagem ent and te gaps ide Subcom makes ntified mittee rec

2

Study

via con omme Ha ndatio use of WP vened and Manag ve recom C ns to me addres Connect implemement (CM ndatio s ns of ) Sub ented? the com Conti mittee Case been gaps nue to eva addres luate Conn ect andsed within and mo capabi dify un WPC til Pilot all lity of WPC

:

Act:

Study

: Does an ele plan across ctronic co ord agen care cies im inated car outco mes?

Act: prove e Modif d patie y co nt eleme mponen ts an nts as d/or desire ne d patie cessary to data nt ou achiev tcome e s

across organizations. “What this

Go Liv e with Fo Grou cus p

Study

Collabora tion

PY

Do:

Act:

2 g Com 017

Dev electro elop a sha that facnic Care red Plan ilita care coordintes both WPC service ation of data report s and Do: Contrac ing Safety t with to dev Net Con nect implemelop and Connec ent WP C t

Impleme 18 nt WPC Connect

90% of WPC Partic ipatin Entiti g es active are in WP Conn C ec 12/31 t by /18

CalOp we obtai ne tima (Med d data fee Beha vio i-C ds other ral Healt al Care Pla from h Servi source n) ces (BH s?

Modif S) an y d eleme componen nts as ts desire neces and/or da d patie sar ta nt ou y to ach ieve tcome s

Increasin

Care Team to view and/or edit

20

Plan:

“WP C Conne ct” Vis

Ad benefi dress ciary’s need s real-ti in me across provid all types er

Act:

luding BHS staff to throu talk gh ne eds : Ha Partic ve the WP ipatin C Co Conn g ect Po Entity BA nsent, deve lici A an es an loped d Pro d WPC ?

Act: cedure BHS s been agree with s WP da C Co Conn ily BHS nnec data ect t can feed go live to Sa fety Net

Study

2017

Plan:

based coordinated care plan

has led to the potential to

3

design the look and desired functionality of WPC Connect (Focus Group)

WPC. WPC Connect it is a web-

the care plan. This method

PY

Do: Representatives from different provider areas

unique to the County of Orange

Place for ‘Most Creative’ poster,

Tober-Beers, Manager of Strategic

To learn more about WPC, please

OC Fairgrounds. We felt this theme

PY 1

2016

Plan:

201

bility bey 9 ond 20 2

Sustaina

Eva Connec luate WP coordin t for car C e other ation nee ds of populahigh util izing sub-po tions or within pulatio ns popula the WPC those tion, suc target h Health identified as CoordinHomes for or System ated Ent the ry

0

PY

5

Do:

Contracte d with for WPC State (PY = Plan Ye ar)

Content by: Design

Coord other inate wi Conn groups th WPC Collab ect an for va lue orativ d im pleme added : Ha with e and nt coord s WPC WPC Co sub-poination for nnect impro pulat ad Act: ions? ditional ved car Equa e or fundin te value ad g an d use ded wi of WP th on-go C Co nnec ing t

Study

Melissa Tobe r-Beers, Mee by: Anh ra Swamin Jasmine Garcia Nguyen ath and and Jenn ifer Yoo

d to Know About "THE LINK"

3

es from meals, laundry and show-

visible on its exterior. Mayor Miguel

5

ers to mental health and addiction

Pulido said the City is currently final-

the Illumination Foundation, the

counseling and help finding jobs

izing the purchase of a permanent

Health Care Agency and Santa

and permanent housing.

homeless shelter site. Read the

Ana police. Walk-ups will not be

Voice of OC’s coverage here.

accepted.

Homeless provider Mercy House Living Centers are operating the facility and offer/facilitate client servic-

4

The building once housed Ricoh Electronics; and the “Ricoh” letters, although removed, are still somewhat

Clients must have ties to Santa Ana and will be referred to the shelter by homeless

service providers like CityNet and

DECEMBER 2018

5

OC Health Care Agency Releases

ORAL HEALTH STRATEGIC PLAN KEY FINDINGS INCLUDE:  While prevalence of untreated tooth decay has declined among children, many children still suffer from dental disease and disparities persist, affirming the need to focus on early prevention.  Utilization of dental services by the Medi-Cal child population is low and varies significantly by age, with Orange County’s youngest and oldest children utilizing services at a rate lower than their counterparts do.  Utilization of services by MediCal eligible children is higher than California average but falls short of statewide targets.  Low-income adults lack awareness that Medi-Cal benefits cover dental care, while older The Orange County Local Oral Health Program (OC-LOHP) was established within the OC Health Care Agency (HCA) with funding from the California Department of Public Health last January. The group was tasked with conducting a comprehensive oral health needs assessment and engaging stakeholders to develop a strategic oral health plan, which is now available at www.ochealthinfo.com/oralhealth.

The plan builds on the expertise of stakeholders across Orange County such as health care providers and clinicians, CalOptima, educational institutions, community based organizations, local governmental agencies, local coalitions and collaboratives and takes into consideration existing programs, policies, best practices and environmental factors.

6

What’s Up Newsletter

adults face several barriers

toward achieving optimal oral health including inability to pay for dental services.  The needs assessment also uncovered gaps in data on the oral health of individuals with intellectual and/or developmental disabilities and special health care needs.

Meet Health Care Agency's New Safety and Training Officer

To help address these issues, the

The Health Care Agency (HCA)

in pre-hospital and emergency

OC-LOHP has launched a new

welcomes our new Safety and

medicine, including time as a

website, www.SmileHabitsOC.org,

Training Officer Steve Carter to the

Firefighter/Paramedic with Los

to help the community to easily

team.

Angeles County, Emergency

access material about oral health care. It provides essential information and resources to individuals of all ages and special populations on how to maintain their best

Steve joins us from the Orange County Sheriff’s Department (OCSD), where he served as the Safety and Training Officer for

Services, and experience with clinical management. Steve also has been an instructor for Advanced Cardiac Life Support, CPR/First Aid, Pre-Hospital Trauma Life Support.

oral health and access services

over 4 years. During his time with

in Orange County. Content is also

OCSD, he worked with the Orange

Steve embraces the local commu-

available in Spanish at

County Crime Lab and other agen-

nity as an organizer for charity

www.sp.smilehabitsoc.org.

cies on the implementation of the

events, including the Fallen Officers

Narcan Project in response to the

Memorial Bike ride and Project

national opioid crisis with the goal

999 Ride – raising money for the

of getting Narcan (as well as profes-

families of fallen police officers

sional training) into the hands of

throughout California. When not

first responders. Steve was also

at work, Steve likes to do anything

an instructor at the OCSD Training

outdoors, including building and

Academy, providing instruction in

riding bicycles and spending time

first responder CPR/First Aid/AED,

with friends and family.

and other related material.

Glad to have you with us, Steve!

He brings an extensive background

DECEMBER 2018

7

And the 2018 Steve Ambriz Team Excellence Award Goes to…

te Program is directly administered bmit the following to Jane Gallegos Spring andth Fall, 2019 edu by Monday Dec. 17 Fall, , 2018. 2019 Spring and Spring and Fall, 2019

continued from page 1

often present with issues related to trauma, substance abuse, adverse

Orange County Health Care Agency employees, as well as Orange County Health Agency well Orange County Health Care Care Agency employees, employees, as as well as as can individuals employed by selected community partners, individuals by community partners, individuals employed by selected selected community partners, can now applyemployed for a certificate program in public health can through mendation now apply aacertificate program in now applyfor for certificate program inpublic publichealth healththrough through California State University at Fullerton!

childhood experiences, gang involvement, anxiety, depression, and disruptive disorders, which often

California State California StateUniversity University Fullerton!

300-500 words) describing how theatatFullerton!

Overview Course Offerings Overview Overview Course Offerings Course Offerings fessional goals Cal State Fullerton’s Certificate in

How to Apply

Location: HCA Public Health Training Center

cause severe impairments in funcHow Howto toApply Apply

Admission the Certificate Program is directly admi tioning in thetocommunity, at home,

Cal State Fullerton’s Certificate in Cal StateHealth Fullerton’s Certificate Admission the Certificate Program isisdirectly administered Admission theState Certificate Program directly administered Location: HCA Public Health Training Center Location: HCA Training Center bytoto Cal Fullerton.

Submit the following to Jane G Public provides publicin health 1725 W. 17thPublic Street,Health Building E, Santa Ana, CA 92706 background (NOTE: Applicants ththStreet, bybyat Cal State Fullerton.

Submit the following to Jane Gallegos Public Cal State Fullerton.

Submit the following to Jane Gallegosth PublicHealth Healthprovides providespublic publichealth health 1725 W. 17 Building E, Santa Ana, CA 92706 1725 W. 17 Street, Building E, Santa Ana, CA 92706 school, and with the legal system. at JAGallegos@fullerton.edu

by Monday Dec. 17 , professionals with foundational training xperience may submit a request toand atatJAGallegos@fullerton.edu JAGallegos@fullerton.edubybyMonday MondayDec. Dec.17 17thth, ,2018.

2018. professionals with foundational training professionals withissues, foundational training in public health theories, The most common symptoms that 1.

A current resume Spring 2019 (Thursdays, Jan. 24 – May 16, 2019) ininpublic publichealth healthissues, issues,theories, theories,and and rtificate admissions skills to improverequirements): their professional currentresume resume Spring Spring2019 2019(Thursdays, (Thursdays,Jan. Jan.24 24––May May16, 16,2019) 2019) 1.1. AAcurrent skills skillstotoimprove improvetheir theirprofessional professional 2. Two letters of recommendation Issues in Public Health, Dr. Joshua Yang development. This one-year certificate is Issues require attention include mood disor2.

Two letters 2. Two lettersofofrecommendation recommendation ininPublic PublicHealth, Health,Dr. Dr.Joshua JoshuaYang Yang This certificate development.

Thisone-year one-year certificate valentdevelopment. within specialized track of2019,isisand Issues 3.

Narrative statement (300-500 words) describing h scheduled for Fall and Spring HESC 500 5:00 PM – 7:00 PM 3.3. Narrative Narrativestatement statement(300-500 (300-500words) words)describing describinghow howthe the scheduled scheduledfor forFall Falland andSpring Spring2019, 2019,and and HESC 5:00 HESC500 500 5:00PM PM––7:00 7:00PM PM ders, anxiety and adjustment disorprogram relates to professional goals credits from the certificate can be program environmental/occupational health programrelates relatestotoprofessional professionalgoals goals credits be creditsfrom fromthe thecertificate certificatecan can be Advanced Environmental Health, Dr. Kim Danny applied ifaccepted accepted into Master 4.PTSD, Appropriate education background (NOTE: Appli Advanced Environmental Health, Dr. Advanced Environmental Health, Dr.Danny Danny Kim Kim 4.4.ders, applied ififaccepted into the Master inin in applied into thethe Master oppositional defiant Appropriate education background (NOTE: Applicants Appropriate education background (NOTE: Applicants ologyPublic Public Health (MPH) Program. with significant work experience may submittoa re HESC 515 7:15 PM – 9:15 PM PublicHealth Health(MPH) (MPH)Program.

Program. with significant work experience may submit a request

Unlock pathways that: work, with nscript(s) from all college Unlock pathways that: Unlock pathways that:  Broaden experiences in public public  Broaden Broadenexperiences experiencesininthe thethe public e last 60 units completed health field health field health field

HESC HESC515 515

 Earn continuing units as Earn continuing education units Earn continuing education units asaas a a units of statistics andeducation research Certified Health Education Specialist Certified Health Education Specialist Certified Health Education Specialist ate courses include statistics, Total Cost: $5,100 Total Cost: $5,100 Total Cost: $5,100 earch ($425 methods, program design per unit; $1,275 per class xx44classes) ($425 per unit; $1,275 perper class classes) ($425 per unit; $1,275 class x2019 4 classes) Spring and Fall, May be eligible for County Educational and May be eligible for County Educational andand May be eligible for County Educational c.) with a grade of “C” (2.0) or better Professional ProfessionalReimbursement ReimbursementProgram Program

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disorder, disorder, ADHD, waive onecertificate or more certificate admissions require waive ororconduct more admissions requirements): waiveone one more certificate admissions requirements):

units Nine units or equivalent within specialized  Nine units ororequivalent within track Nine equivalent withinspecialized specialized trackofof tra substance use disorders.

2019 (Thursdays, Aug. 29 19, –19, Dec. 19, 2019) and Fall 2019 (Thursdays, Aug. ––Dec. 2019) FallFall 2019 (Thursdays, Aug.29 29 Dec. 2019) health promotion, environmental/occupationa health environmental/occupational health healthpromotion, promotion, environmental/occupational health Advanced Methods ininEpidemiology, Dr. Gill Advanced Methods in Epidemiology, Dr. Jasmeet Gill Advanced Methods Epidemiology, Dr.Jasmeet Jasmeet Gill HESC 501 ––7:00 HESC 501 501 5:00 5:00PM PM 7:00PM HESC 5:00 PM –PM 7:00 PM

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individuals employed by session: selected community partners, can Attend an informational Nov. 66thth2-3 PM 20 NOON Attend an informational session: Nov. 2-3 PMor orNov. Nov. 20thth11AM-12 11AM-12 NOON th up to 120 youth at a time between Attend an informational session: Nov. 6thhealth 2-3 PM or Nov. 20 11AM-12 NOON now apply for a certificate program in public through th atatHCA Building 1729 E, Santa Ana, CA 92706 HCAPublic PublicHealth HealthTraining TrainingCenter, Center,1725 1725W. W.17 17thStreet, Street, Building 1729 E, Santa Ana, CA 92706 at HCA Public Health Training Center, 1725 W. 17th Street, Building 1729 E, Santa Ana, CA 92706 both sites. While at the YRCs, California State University at Fullerton!

Email EmailJane JaneChai ChaiatatJChai@ochca.com JChai@ochca.comtotoRSVP RSVPfor forinformational informationalsessions. sessions.

Email Jane Chai at JChai@ochca.com to RSVP for informational sessions.

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by Cal State Fullerton. Submit the following to Jane Gallegos Public Health provides public health 1725 W. 17th Street, Building E, Santa Ana, CA 92706 th, 2018. of 10/31/18 help to determine the17type at JAGallegos@fullerton.edu

by Monday Dec. professionals with foundational training in public health issues, theories, and resume health services they may Spring 2019 (Thursdays, Jan. 24 – May 16, 2019) 1. A currentmental skills to improve their professional 2.

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a one-

epidemiology, research methods, program design and evaluation, etc.) withfor a grade of “C” (2.0) or better stop center comprehensive

withwork, significant work experience may submit a request to 15 PM – 9:15 PM  Copy oforofficial transcript(s) from all college with (2.0)Chai better Email Jane at JChai@ochca.com to RSVP for informational sessions. a GPA of 3.0 in the last 60 units completed waive one or more certificate admissions requirements): Completion of six units of statistics andJane research For more information, contact Gallegos at JAGallegos@fullerton.edu  Nine units or equivalent within specialized track of rsdays, Aug. methods 29 – Dec. 19, 2019) (appropriate courses include statistics, health promotion, environmental/occupational health 10/31/18 epidemiology, research methods, program design UpDr. Newsletter 8 What’s s in Epidemiology, Jasmeet Gill and evaluation, etc.) with a grade of “C” (2.0)&orsafety, better of gerontology

mental health services, educational needs, and to address the clients’

legal needs all to ensure their risk of recidivism is nullified, while their simultaneously supported in enhancing their functioning across all domains of wellness,” Jeffrey said. “Our team, specifically, has the benefit of being highly integrated and multidisciplinary, where we support the clients as psychiatrists, psychologists, marriage and family therapists, clinical social workers, mental health specialists, and youth partners. Each of these highly skilled and compassionate team members brings their unique training, warmth, and perspective in an individualized manner with a focus that goes beyond amelioration of symptoms and impairments to helping clients reach their full potential and to make meaning from their circumstances.”

Dr. Jeffrey Nagel Named New Director of Behavioral Health Services Dr. Jeffrey Nagel has been unani-

Dr. Nagel received his PH.D. in

mously selected by the Orange

Clinical Child Psychology from the

County Board of Supervisors to

University of North Texas, and has

serve as our new Director of Behav-

most recently worked as the Health

ioral Health Services (BHS).

Care Agency’s (HCA) Chief of Operations for BHS after building on the successes of previous positions within the HCA as our former Mental Health Services Act Coordinator and Chief Compliance Officer.

In addition, he brings to the role over 30 years of experience in the healthcare industry,

Keep up the great work, and

varying from direct clinical

congratulations YRC!

services as a licensed

The Steve Ambriz Team Excellence Award was created by the OC Health Care Agency and Orange County Employees Association

psychologist to senior level management.

Congratulations on your new position, Dr. Nagel!

Labor Management Committee (LMC) to identify qualities and characteristics of effective work teams and to encourage teams to exemplify the principles of enlightened leadership and team excellence in creative collaborative action. Learn more at http://intranet/lmc//team.

DECEMBER 2018

9

ra

au

s

O pe

ti o

n S a nta C

l

Holiday Giving Opportunities As the holiday season approaches, the Orange County

donation or to Senior Santa & Friends at: http://ssa.

Board of Supervisors invites all County employees to

ocgov.com/volunteer/donations/sr_santa_donation.

join us in meeting the ever growing demand for gifts in order to bring joy and a message of hope to the most

We encourage you to look for collection boxes where

vulnerable residents in Orange County who might

you can drop off your gifts in County buildings and all OC

otherwise go without.

Public Libraries. For more information, you may contact

The Holiday Gift Drive has grown tremendously since its inception in 1962, when County employees joined

the program at operationsantaclaus@ssa.ocgov.com.

Sincerely,

together to collect gifts to share with their clients and families in need during the holiday season. With the generous support of County employees and the community, last year, Operation Santa Claus (OSC) was able

Chairman Andrew Do

Frank Kim

to provide over 41,000 toys and gifts to children in foster

Board of Supervisors

County Executive Office

care and low-income families. Senior Santa & Friends (SSF) provided more than 2,000 gifts and necessities to

Operation Santa Claus is a collaborative effort between

low-income seniors and adults with disabilities in Orange

the County of Orange Social Services Agency, OC

County.

Public Library, Health Care Agency, Probation, Child Support Services, OC Community Resources, OC

Our Holiday Gift Drive begins continues through

Sheriff’s Department and Foster Care Auxiliary of

December 21. Donations of new, unwrapped toys,

Orange County. The Orange County Fire Chief’s

necessities, gift cards, and checks are all appreciated.

Association Spark of Love and the United States Marine

You can also donate online to Operation Santa Claus at: http://ssa.ocgov.com/volunteer/donations/osc_ 10

What’s Up Newsletter

Corps Reserve Toys for Tots also contribute to the efforts of Operation Santa Claus.

ZEST

INGREDIENTS:

For Health

 15 oz. canned, no-saltadded tomato sauce

 1/4 cup apple cider vinegar

 1 Tbsp. no-calorie sweetener, granulated, (1 1/2 packets equivalent)

 1 tsp. paprika  1 tsp. garlic powder  1/2 tsp. black pepper  1/2 tsp. salt  1/2 tsp. cayenne pepper for spice, optional

 1 small white onion (finely diced)

 1 lb. sirloin beef roast or steaks, all visible fat discarded

DIRECTIONS:

Slow-Cooker Tangy Tomato Brisket Healthy eating can be challenging, especially during the holidays. From spending time with family to last-minute shopping, it can feel like the clock is running against us when it comes to cooking a healthy dinner. This Slow-Cooker Tangy Tomato Brisket recipe is here to save the day! Make it a healthier dish by adding your favorite vegetables or a fresh green salad. For inspired holiday recipes, visit myHealthOC here. kes: 4 Servings

1. In slow cooker, combine tomato sauce, vinegar, no-calorie sweetener, paprika, garlic powder, black pepper, salt, cayenne (if desired), and onion.

Stir gently.

2. Add sirloin, making sure it is submerged in the barbecue sauce mixture.

3. Cook on low setting for 8 hours. Slice, and serve with a drizzle of the sauce.

DECEMBER 2018

11

Service Desk's Self Service Portal Goes Live The Service Desk has launched its

2. Service Request: Something



Please install my new PC

Self Service Portal – a feature that

that needs to be done for you



Please help us set up a

will enable Health Care Agency (HCA) staff to submit a request or

Here are some examples of how the

presentation

two types of tickets can vary:

Please follow these simple steps to

Incident

get started:



My printer stopped working

Step #1: Watch the instruction

duce wait times and the frustration



My mouse stopped working

video on the HCA Intranet at http://

of trying to reach us during peak



The system gives me an error

times, or any time you need assis-



I cannot login into my PC

report an incident with ease.

“By offering this new avenue for support, we are hoping to will re-

tance,” said John Crane, Service

intranet/docs/videos/it/it-self-service-portal/SSPUpload_player.html Step #2: View the portal at https://

Delivery Manager with HCA/Infor-

Service Request

mation Technology. “We envision



I need my printer moved

this portal as a single place where

Step #3: Start using the site when



I need a new software installed

you need the HCA Service Desk!

you can not only submit needed ser-

hcaservicedesk.ochca.com

vices, but see the status of each in one convenient place.”

Keep in mind when using the portal and submitting a ticket – there are two key types: 1. Incident: Something that used to work and now does not

Connect with Us MISSION In partnership with the community, protect and promote the health and safety of individuals and families in Orange County through:

• Assessment and planning • Prevention and education • Treatment and care

The What’s Up newsletter is created and distributed monthly by HCA Communications. Please call (714) 834-2178 with any suggestions or comments.

12

What’s Up Newsletter