Difficult Investigations - Liars, Multiple Complaints, Overlooked Complaints and Handling Other Difficult Situations
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Instructor Profile:
Teri Morning, MBA, MS, SPHR, SPHR-CA is the President of her own HR Consulting firm and a new company Hindsight – Employee Relations and Investigation Management software. She has over 15 years human resource and training experience in a variety of professional fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit company structures.
She has consulted with employers on their problems and trained managers and employees for over 10 years, meeting and working with employees from all types of usi esses. I additio to a MBA, Teri has a Master’s degree i Hu a Resour e Development with a specialization in Conflict Management.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Description: Employers conduct investigations for a variety of reasons; employee complaints, background checks, allegations of misconduct, losses of various types. The shared primary purpose of these investigations is the same - to find out the facts of a situation to determine a course of action to take - or not to take. In training classes, most exercises use scenarios of factual, logical, organized and cooperative employees. Therefore, in theory, investigating seems easy but in reality, more often than not it is not and can turn into real chaos quite quickly. www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Why Should you Attend: Wherever there are people, there are employee relations issues, which can turn into compliance issues. Today, there are enough misunderstandings and miscommunications to keep employee relations persons busy every day, all day. This webinar will cover methods and techniques to smooth the way through the most difficult part of any investigation; untangling the real issues of a complaint and interviewing smoothly; garnering accuracy and cooperation from scared, difficult, combative, angry and upset complainants and coworkers and more.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Objectives of the Presentation: Processes and procedures to get your ducks in a row before you ever start an investigation. How to untangle issues and elements of a complaint. How to triage issues of a complaint to determine what the employer should be investigating, the manager should be resolving and for what the employee is accountable. Starting an interview in a way that is friendly but authoritative enough that most witnesses will be truthful and forthcoming from the beginning. How to tell the difference between misinterpreted recollections vs. purposeful distortion or even providing misinformation. Telling the difference between a witness's selective memories vs. human forgetfulness. Determining if the investigator did not ask good question vs. a witness's purposeful omission. How to get to facts that were omitted whether purposefully or not. Getting to the bottom of inference and untangling the web of deception. Interviewing those who disorder, complicate, blow up and back track. How to handle a hostile even lying witness. www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Who can Benefit:
Supervisors HR Associates Managers and Generalists Employee Relations Managers Plant Managers Business owners Those in non-HR jobs who have investigatory responsibilities.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Live Session - How it works
Username and Password will be sent to you 24 hours prior to the webinar Presentation handouts in pdf format will be mailed to you Login to the session using the username and password provided to you Get answer to your queries through interactive Q&A sessions via chat Please let us know your thoughts and views at the end of webinar, your valuable feedback will help us improve Get certification of attendance.
Recorded Session - How it works
A link will be provided to you upon purchase of the recorded session Please click on the link to access the session Presentation handouts in pdf format will be mailed to you Get certification of attendance.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
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www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com