Investigating Tangled Complaints – Employees with Multiple Complaints
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Instructor Profile:
Teri Morning, MBA, MS, SPHR, SPHR-CA is the President of her own HR Consulting firm and a new company Hindsight – Employee Relations and Investigation Management software. She has over 15 years human resource and training experience in a variety of professional fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit company structures. She has consulted with employers on their problems and trained managers and employees for over 10 years, meeting and working with employees from all types of usi esses. I additio to a MBA, Teri has a Master’s degree i Hu a Resour e Development with a specialization in Conflict Management. www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Description:
No matter how attuned you are to your workforce, there are details you will miss, and unfortunately those tidbits of information are often the ones you can least afford to overlook. That's why smart business owners set up a formal mechanism for employees to report their problems. To conduct internal investigation on various complaints is a big task for every manager and for every HR professionals. This webinar will cover methods and techniques to smooth the way through the most difficult part of any investigation. Opening interviews smoothly, garnering accuracy and cooperation from scared, difficult, combative, angry and upset complainants and coworkers. www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Why Should you Attend: Wherever there are people, there are employee relations issues, which can turn into compliance issues. Today, there are enough misunderstandings and miscommunications to keep employee relations persons busy every day, all day.
This webinar will cover methods and techniques to smooth the way through the most difficult part of any investigation opening interviews smoothly, garnering accuracy and cooperation from scared, difficult, combative, angry and upset complainants and coworkers.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Objectives of the Presentation: The objectives of the presentation are to discuss about:
Handling hard to manage complaints. Tangled issues and complaints. Multiple complaints. The complaint that keeps expanding or changing Complaints tangled with performance problems. Managing performance without incurring retaliation. How to start an interview so most witnesses will be truthful and forthcoming. Fuzzy Recollections. How to tell the difference between selective memories vs. human forgetfulness. Constructing good questions that make it more difficult to omit information purposefully. Getting to the bottom of inference and untangling the web of deception.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Who can Benefit:
Supervisors HR Associates Managers and Generalists Employee Relations Managers Plant Managers Business owners Those in non-HR jobs who have investigatory responsibilities.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Live Session - How it works
Username and Password will be sent to you 24 hours prior to the webinar Presentation handouts in pdf format will be mailed to you Login to the session using the username and password provided to you Get answer to your queries through interactive Q&A sessions via chat Get certification of attendance.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Recorded Session - How it works
A link will be provided to you upon purchase of the recorded session Please click on the link to access the session Presentation handouts in pdf format will be mailed to you Get certification of attendance.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
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www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com