During the year, we launched a new version of the Internet sales page, with a more user-friendly navigation that is
tomers are our focal point. This is why, this implemented the Net Promoter Score to be to measure our service. This score is broadly Mexico and in other parts of the world, both and in other areas as well. Our customers d our service at 86.98 points, which surpassed l of 85 points, but which is still somewhat he grade we would like to receive. We are ed that our primary strength is the personnel rk with us, for we can only achieve great results ve great people. To this end, we imparted dership courses during 2015. Our Liverpool University saw 312 team members graduate sters’ degrees, and 906 collaborators with rs’ degrees. During the year, we inaugurated ew stores, five of which correspond to the de Francia format, which has shown great and profitability potential. We also opened the Polanco shopping mall, thereby continuing
Liverpool directs all of its actions to the customer. We encourage the loyalty of our existing customers, while at the same time reaching out to new ones, through department stores addressing different audiences ; specialty boutiques of Liverpool directs all of its actions to the customer. We encourage the loyalty of our existing customers, while at the same time reaching out to new
Annual Report
2015