3 minute read
Waytek: Kevin Pung, Chief Customer Officer
A Shift in Business Operations Brings New Opportunities
responses submitted by Kevin Pung, Chief Customer Offi cer, Waytek Inc.
The shift to more digital and online interactions has brought about new ways of reaching customers and improving effi ciencies.
Impacts of COVID-19 What have been some of the biggest challenges your company, and the industry as a whole, has faced due to the COVID-19 pandemic?
The three biggest challenges we faced were moving our offi ce staff to a workfrom-home environment, maintaining our warehousing operations in a manner which would keep our employees safe and still allow us to meet customer needs, and maintaining acceptable inventory levels while managing the supply chain disruptions associated with plant closures due to COVID-19 as it spread across the globe.
How has your company worked to overcome these challenges?
Within 2 weeks we were able to move our offi ce staff out of the building. This included providing access to the phone and computer system which allowed us to continue to serve our customers at the same profi ciency as we did while located within the build
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ing. Since the onset of the COVID-19 crisis, our warehouse team has been diligently following state and CDC guidelines for cleaning and distancing. This has allowed us to continue operations throughout the pandemic with no downtime due to a COVID infection within our building. With an eye towards the potential disruption in the supply chain, we started to increase our inventory position on most products as the crisis started in Asia and eventually moved to North America.
Have the challenges brought to light any potential opportunities for change or improvement within your company, or the industry?
We are using Microsoft Teams and email more for our communications rather than in-person meetings. This has led us to be more effi cient in our communications and to limit disruptions to employees.
What, if any, long-lasting eff ects do you think the pandemic could have on the industry?
With the shift to a work-from-home environment for many companies, more customers are using the web to interact with us and place orders. Therefore, having a robust, user-friendly website is of ever-increasing importance. We would also expect to see challenges with availability of chassis coming from the auto manufacturers as we fi nish 2020 and go into 2021. |
Head to the Web
In 2019, Waytek partnered with OEM Off -Highway to conduct an industry-wide survey about the impacts of electrifi cation on heavy-duty on- and off -highway equipment.
Fifty-nine percent of survey respondents said the trend of electrifi cation has already aff ected their business and 75% indicated their companies either will or might take steps to pursue electrifi cation over the next year.
You can read more about Waytek’s insights from the survey and what it means for the industry at oemoff highway.com/21069110.
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