Spring 2019

Continental Who’s Who

Inner Circle Executive

ICE SPRING 2019

MeMber Gail Nyman

Broker Associate | RE/MAX United Real Estate and The Gail Nyman Group | p. 132

Linda Hanna Lloyd

Author | Austin, TX | p. 143

BUSINESS REVIEW A True Customer Service-Oriented Culture

By Denise M. Barry

Leading a Legacy

By PulvermacherKennedy & Associates

Change and Adapt In the Workplace

By Brian Azar

DUNCAN A. DONAHUE PRINCIPAL AND FOUNDER DONAHUE REALTY GROUP COVER STORY ON P. 3

Contents

SPRING 2019

Cover Story

Member Profiles and Articles

3 Duncan A. Donahue, MBA Principal and Founder DONAHUE REALTY GROUP Luxury Specialist Keller Williams Realty International

3

Member Spotlight

132 Gail Nyman Broker Associate RE/MAX United Real Estate and The Gail Nyman Group

143 Linda Hanna Lloyd Author

53 67

25 Kathy Henkel Composer and Owner Sign of the Silver Birch Music

Sally Cohn EVP Recovery Planner

22 25 26 26 29 33 36 40 40 45

Featured Members

21

7 7 11 11 14 15 19

74 81 86

87 88

101

72 Ramzan M. Zakir, MD, FACC, FSCAI Interventional Cardiologist Heart & Vascular Institute

111 Walter A. Twachtman, Jr. Partner Boscarino, Grasso, Twachtman

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108 Mark L. Karno Managing Member Mark L. Karno and Associates, LLC

126 John J. Milaski Broker Associate Miloff Aubuchon Realty Group

115 121 122 123 124

Architecture | Landscaping Art & Design | Home Decor Aviation | Aerospace Business | Finance | Accounting Construction Consulting | Coaching Business Review: Best Chain Restaurants to Hold Your Business Dinner Education Entertainment | Music Event Planning Government | Military Healthcare | Dentistry Business Review: Creating & Sustaining a True Customer Service-Oriented Culture Healthcare Services Healthcare | Medical Research Healthcare | Medicine Business Review: How Small Business Owners Can Network with Other Small Business Owners Business Review: Take Charge of Your Life Business Review: Dealing with Succession is Almost Never About “Ego” Healthcare | Mental Health Business Review: Leading a Legacy, Not Leaving a Legacy Healthcare | Nursing Human Resources Law | Legal Services Business Review: Is Your Own Sales Culture Your Worst Enemy?

Business Review: Being Candid Ain’t Easy...

But Is It Ever Essential Marketing Non-Profit Pharmaceuticals Real Estate

129

Business Review: How to Change and Adapt in the Workplace

137 137

Risk Management

139 142 143 146

Science & Technology | IT Business Review: Mastering the Fear of Failure Transportation | Moving Writing | Publishing CWW Nomination Ballot

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Lori Adashek O’Neal Nurse Practitioner Ascension Medical Group Sanjay Adhia Psychiatrist Dr. Sanjay Adhia Hazem Y. Afifi Cardiothoracic Surgeon / Vascular Surgeon Las Vegas Cardiovascular Surgery Specialists

Shirley A. Bass Attorney (Retired) Shirley A. Bass Attorney at Law LLC Peter J. Bates Director of Business Development Cue Digital Media, Inc. Shahab Z. Bavani Internal Medicine Physician / Hospitalist Howard County General Hospital

Demetrio J. Aguila, III President / CEO & Physician Healing Hands of Nebraska, P.C.

Enrico Belgrave Internist Tyron Medical Partners

Adam H. Al Douri Director of Early Phase Consulting OmniComm Systems, Inc.

Dorit L. Ben-Ami Psychiatrist Medical Director Shalva Neuro-Behavorial Center

Erwin Albizu VP of Technology Egeneration Farah Al-Shalchi Vice President Shisha Cafe / Kababchi Grill Juan Carlos Alvarez Director, International Relations South America American National University Merrilee Ann Andelbradt Retired Staff Nurse Edward Hospital Dr. Louvell A. Anderson CEO & Apostle of Ministry Old Camp Ground International Ministry, Inc. Drew Angel Founder | CEO CORE Equity Partners LLC Dr. James P. Argires Neurosurgeon Semi Retired Deborah E. Backiel Dentist Dr. Backiel and Associates John J. Bailly Attorney Bailly and McMillan Deana Balahtsis Attorney Law Office of Deana Balahtsis

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Pejman Ben-Cohen Attorney Carpenter, Zuckerman & Rowley Michelle M. Bhear Laboratory Supervisor II Adventist Medical Center Barbara Blackwell Broker Associate Callaway Henderson Sotheby’s International Realty Kim A.Bodnar Attorney Kim A. Bodnar Attorney at Law Noelle Bonner CEO/Principal Bonner Communications Oana Gabriela Borcoci Head of Company Control HUB Americas covering North, South and Latin America countries Ericsson Daniel Benjamin Botkin Biologist, Environmental Scientist, Writer University of Miami / University of California, Santa Barbara W. Len Bridgeman National Accounts Director Acute Care Distribution B. Braun Medical Gina Bridges-White Vice President of Human Resources Seeking Position

Kim Broddon Account Manager AMN Healthcare - Locum Leaders

Daniel J. Christiano Psychologist Dr. Daniel J. Christiano

Jan Bruce-Brookes Director of Packaging Operations The Atlanta Journal-Constitution

Stacy Clouse President Edge Limousine Services

Eric C. Buchanan Managing Director SIFTLY

Donald Colbert Physician Colbert Institute for Anti-Aging

Hon. Mary Elizabeth Bullock Author of “Judging Me”

Julie Collins Founder/Owner Sassy-Senses

La Suena Dolche Seneta Burns Major U.S. Army Beckie S. Butcher Biography Author and Cookbook Author Self Employed Liliana L.C. Calkins Dentist Sunrise Orthodontics Facial & Airway Development Center Antonio Calzada Director Calton Consultants

Ada Crenshaw Founder/CEO NXTLVL Consulting Group, LLC

Frank B. Curtis Attorney Shepherd, Taylor, Korum & Curtis, L.L.P.

Michelle B. Capuano Manager 16 Waverly Place Inc.

Judy Daniels Founder, CTO, and Principal Soil Scientist Terrestrial Systems LLC

Mark C. Carl Cosmetic Dentist Mark C. Carl, DDS

A. Dwight Davis Director of Operations The Rockhill Group, Inc.

Pattie Carta Real Estate Professional Silvercreek Realty Group Steve Case Director of Business Development The Latitude Group William J. Catacosinos Senior Partner Laurel Hill Advisory Group, LLC

Louis Frank Chisari Attorney Marcote & Associates P.C.

Loretta Cravens Attorney & Owner Cravens Legal

Corrie J. Crowe Dentist Corrie J. Crowe, DDS, Professional Associates

Brenda Mae Cambridge Nurse Educator Firstat Nursing Services

Gregory F. Ceraso Dentist Dr. Greg Ceraso DMD

Antonia “Toni” Connors Associate Broker Howard Hanna Real Estate Services

Katerina Demidova Director CIBC Florence Denmark Social Psychologist / Research Professor in the Department of Psychology Pace University Melissa A. Dennis Attorney Melissa A. Dennis Attorney at Law Stephane DeRycke Managing Director Alba Tooling & Engineering Inc.

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Who’s New at CWW

ICE Cover Story

Duncan A. Donahue MBA Principal and Founder DONAHUE REALTY GROUP Luxury Specialist Keller Williams Realty International Boston, MA

M ORE T HAN J UST A R EALTOR ...

D

uncan A. Donahue is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Real Estate for his role as a Top Real Estate Broker and Luxury Specialist at Keller Williams Realty International and as Principal and Founder of DONAHUE REALTY GROUP. Prior to Duncan Donahue’s career change to real estate in 2001, he was a senior management consultant with a small private firm, trying to manage a rigorous international travel schedule. Surprisingly, on his limited weekends back home in Boston, MA, Mr. Donahue always seemed to find some free time on Sundays to attend local Open Houses, since he truly loved previewing properties and comparing market values of residential real estate.

At the end of 2000, Duncan finally decided it was time for him to make the major career switch and the logical transition was to become a licensed realtor, focusing on an industry that genuinely fascinated him. He has never looked back or questioned this natural career decision. In fact, he feels very fortunate that he discovered this rewarding career path in real estate which is such a great fit for him in so many ways.

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Donahue strives to stay at least one step ahead of the competition and he remarks, “it has proven worthwhile in building the business and catering to our clients, to always go that extra step.”

Officially starting his real estate career in 2001, Mr. Donahue states, “Residential real estate is really the perfect career for me. I love the entrepreneurial nature of the industry, the flexibility to be my own boss and to focus on whatever real estate sector of my choosing, which for me happens to be the high-end, residential market niche. I also find great satisfaction in assisting my buyer and seller clients with, in many cases, some the most significant acquisitions and divestitures in their personal asset portfolios. It is very important to me that all of my clients hold me to the highest standards and that I strive to exceed their expectations along the way.”

Donahue also claims, “I honestly believe there is no other industry quite like real estate. I actually define my role not as a ‘realtor’ but rather as a financial advisor and real estate specialist.” Drawing inspiration from the Real Estate Code of Ethics, Duncan holds these standards critically important in all aspects of his business. By building his real estate venture on these fundamental guidelines, he believes success is assured and one never has to question their professional decision making process as a result.

Given the relatively small and closely knit real estate community in Boston, Mr. Donahue puts great emphasis on the character of his reputation, as that ultimately is the most important of all assets.

Williams afforded him the opportunity to successfully launch DRG in 2012 with a primary focus in Boston’s luxury market sector. Staying vigilant about building his business and skill set year after year, Donahue differentiates himself from the conventional “throng of realtors”. Donahue strives to stay at least one step ahead of the competition and he remarks, “it has proven worthwhile in building the business and catering to our clients, to always go that extra step.”

For those individuals looking to break into the real estate field, Mr. Donahue’s initial advice would be to first simply take the standard preparatory real estate course and see how well the content and subject matter resonates during this preliminary stage.

Drawing inspiration from the Real Estate Code of Ethics, Duncan holds these standards critically important in all aspects of his business.

Continued on next page...

As founder and principal of DONAHUE REALTY GROUP (DRG), Mr. Donahue assumes the role of team leader and mentor to his team members. Donahue has a small and cohesive team comprised of selected buying and listing specialists with superb real estate skills and savvy technical expertise. Given his business background from graduate school (Yale University, School of Management/ MBA degree), Mr. Donahue is also able to bring a unique perspective to each business deal, as well as essential negotiating skills to benefit his clients.

As a longstanding broker (VP) with Keller Williams Realty, Duncan is able to effectively operate the Donahue Realty Group team under the Keller Williams International umbrella. His years as a top producing realtor with Keller

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CONTINENTAL WHO’S WHO • ICE MAGAZINE COVER STORY

Real Estate

Cover Story — Duncan A. Donahue, cont’d

Noting that he responded in a very positive way to his initial Real Estate course material, Mr. Donahue states, “for me it was an immediate and genuine connection with most all of the Real Estate related curriculum.” Donahue adds, “my advice for someone who is starting their real estate career, I would strongly recommend that they choose a brokerage with extensive training and education resources (i.e. Keller Williams Realty Int’l) and also to seek out a Real Estate mentor or seasoned realtor who is willing to take them under their wing, assist them

consistently along the way, and ramp them up a steady and fast-paced learning curve.”

Mr. Donahue’s personal goals for the future are to focus on the diverse ways of “Giving Back”. With a reflective look, Mr. Donahue maintains, “I have been fortunate in many ways throughout my life, and it feels only natural and rewarding to offer others a helping hand in whatever form that may take.” It is his hope to be remembered as kindhearted, respectful, and having made a difference, however large or small his gestures may be. ■

TO LEARN MORE ABOUT DONAHUE REALTY GROUP GO TO: duncandonahue.kw.com Duncan Donahue | 617.967.6666 | duncandonahue@kw.com

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Inner Circle Executive | Spring 2019 6

CWW Member Profiles ARCHITECTURE | LANDSCAPING

Alvin Holm Principal Alvin Holm A.I.A. Architects Philadelphia, PA Alvin Holm is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Architecture.

With its inception in 1967, Alvin Holm A.I.A. Architects is a “full-service general practice architectural studio specializing in traditional design in the Classical manner.” A prestigious architectural office providing, “interiors and landscape design for a broad spectrum of clients including residential, commercial and institutional projects,” the team at Alvin Holm A.I.A. collaborates with, “other architects across the country to share our special expertise in traditional styles and historic restoration” in an effort to better serve their clientele. The studio services the areas of Pennsylvania, Maryland, Delaware, New Jersey and New York.

With over forty years of experience in the industry, Alvin Holm is Principal at Alvin Holm and specializes in traditional, residential, commercial and institutional architecture. Founder of the Institute for Classical Architecture and Art, which has grown to include over fifteen different chapters, Alvin Home is a renowned expert within the field of architecture. Commended for his outstanding contributions to the industry and an eminent scholar, Holm previously spent ten years teaching the Bauhaus foundation program at the Philadelphia College of Art, studio courses at Drexel University, taught the Classical Orders of Architecture for 18 years at the National Academy of Design in New York and taught 12 years at Moore College of Art and Design.

Today, Holm continues to speak on jury boards, give lectures and write book reviews. Founding member of the Studio Incamminati, Holm is a friend of the Edgar Allen Poe House and has served as a Project Designer at Vincent Kling Partnership for ten years. Holm’s body of work includes 20 new galleries at the Metropolitan

Museum of Art in New York City, a civic fountain in Kansas City, resort communities in Belize, a recreation of the Grand Federal Edifice for the Carpenters’ Company and restoration of historical buildings, such as the Edgar Allen Poe House.

While pursuing his educational endeavors, Holm attained his Bachelor of Arts degree from Yale University in 1958 before delving into Graduate Studies in City Planning and Architecture.

Thereafter, Holm went on to earn his Master’s degree in Architecture from the University of Pennsylvania in 1962. To further his professional development, Holm is an affiliate of several organizations including the American Institute of Architecture and the Pennsylvania Society of Architects.

In recognition of his professional achievements, Holm was named Top Architect for outstanding contributions and achievements in the field of Architectural Design; recipient of the NewningtonCropsey Cultural Studies Center Award for Excellence in the Arts; recipient of the Paideia Award from the Hellenic society; recipient of the Honor Award from the Philadelphia Chapter of the American Institute of Architects; recipient of the John McArthur Award; recipient of the ICAA Arthur Ross Award; recipient of the Clem Labine Award; recipient of the Fortean Hall of Fame Award.

When he is not working, Holm enjoys playing the flute, trombone and guitar as well as reading both literature and poetry. He also reads trade publications and travels to Mexico and England, and loves spending time with his wife, Nancy and their daughters, Alice and Elizabeth.

Holm dedicates this recognition to Henry Hope Reid; and also to his sister, Joy Alice Holm.

For more information, visit www.AlvinHolm.com.

ART & DESIGN | HOME DECOR

Rahonie Evans, ARNP Advance Registered Nurse Practitioner and Owner Bindi Fashion Designs Palm Beach, FL Rahonie Evans, ARNP is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Design and Manufacturing and Nursing in recognition of her role as an Advance Registered Nurse Practitioner and Owner of Bindi Fashion Designs.

Bindi Fashion Designs was established from the inspiration of Nora Marvilli from Bella Fashion Designs and Rachel Marvilli, her pageant and modeling coach. Dedicated to providing quality products to those they serve, Bindi Fashion specializes in providing their clients with elegant clothing, resort wear and swim wear.

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Mother of Bindi, her eight year old daughter who aspires to be an actress and fashion designer, Ms. Rahonie Evans is an Advance Registered Nurse Practitioner. Together, they operate a clothing line called Bindi Fashion Designs.

In recognition of her many professional accolades, Bindi has won the pageantry title of Little Miss Florida US Nation 2018 and Junior Miss Preteen.

For more information, please visit www.bindifashiondesigns.com.

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Owner and Designer Warner’s Originals Bennettesville, SC Cheryl A. Warner is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Fine Art in recognition of her role as Owner and Designer of Warner’s Originals.

A seasoned professional, Cheryl A. Warner is revered for her outstanding contributions to the field of Fine Art. Commended for her exceptional work and creative skills, Mrs. Warner has attained extensive experience in the areas of mixed media and design, fine art and contemporary art which she utilizes to create beautiful custom pieces of jewelry. In addition to managing the creative aspect of her business, Mrs. Warner also handles sales, marketing, inventory and customer service.

To further enhance her professional development, Mrs. Warner is

Albert C. Koetsier

a distinguished fellow of several prominent organizations including the International Association of Women.

While pursuing her educational endeavors, Mrs. Warner attained her Bachelor of Science degree in Criminalistics and Criminal Science and a Bachelor of Science degree in Forensic Psychology from Kaplan University.

When she is not working, Warner enjoys spending quality time with family, volunteering at a local hospice, and art.

Mrs. Warner dedicates this recognition to her husband, LeRoy Warner, to her four sons, LeRoy Alan Warner Jr, Phillip Warren, Joshuah Warner, Johnathan Warner, and her grandson Johnathan Warner Jr.

ART & DESIGN | HOME DECOR

Director and Artist Beyond Light Lake Elsinore, CA Albert C. Koetsier is recognized by Continental Who’s Who as a 2018 Lifetime Achiever Artist in recognition of his role as Director and Artist at Beyond Light.

With 65 years of experience working with photography, Albert C. Koetsier has worked in his current position as Director and Artist at Beyond Light for the past 22 years. An illustrious artist, Koetsier was born in the Netherlands and became “fascinated with the concept of photography” at age eight. He “shortly thereafter built his first homemade camera” with “an old matchbox with a pair of magnifying glasses, one on the side facing out and another attached on the inside.”

A venerated professional, Koetsier specialized in the areas of Artistic Black and White Photography, Artistic X-Ray Photography, and speaks 4 languages fluently. Certified to teach Art and Science in California, Koetsier’s specializes in the areas of Art Direction, Electronic Engineering, Higher Education, Science, X-Ray Art Production, X-Ray Photography, Technical Knowledge and Visual Arts.

Prior to embarking on his journey of becoming a photography

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business owner, Koetsier earned a Master of Science degree in Electrical Engineering from the Netherlands’ primary technical university. At the same time, he also earned a “side degree” in X-Ray Engineering through a program administered by Philips medical systems, where he worked as an x-ray specialist. He served two years in the military as an officer and while he was in on a service trip, he found himself in “the town where Roentgen discovered x-rays.” It was there that he found photographs of everyday objects created with x-rays and told himself that “someday [he] would do this.”

Today, Koetsier, who spent many years showcasing his work in art shows, has shifted “his focus away from travel and art shows and decided to focus on his art from home.” In his current capacity, Koetsier teaches adult education classes in the arts and sciences at the University of California Riverside and San Marcos campuses.

When not working, Koetsier enjoys studying art and science, history, listening to music, nature, reading, walking, traveling, and discussing the universe.

For more information, visit www.beyondlight.com.

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Cheryl A. Warner

ART & DESIGN | HOME DECOR

CWW Member Profiles ART & DESIGN | HOME DECOR

Sam Oskooei CEO Images 2000 Inc. and Northwood Collection Toronto, Canada Sam Oskooei is recognized by Continental Who’s Who as a Platinum Lifetime Member in the field of Manufacturing in recognition of his role as CEO of Images 2000 Inc. and Northwood Collection.

The story began in 1979 when Sam Oskooei immigrated to Canada from Iran where he worked in the Aerospace industry. When he settled, he saw an opportunity to make art affordable for the average consumer.

mirrors, shelving, furniture accessories, and functional products.

With a diverse range of home décor products that are proudly made in Canada, Images 2000 Inc. & Northwood Collection operates as vertically integrated company which has made them unique and differentiated.

In 1983 Images 2000 Inc. was born to mass produce art and mirrors for the middle class. With the growth and success of the Images brand, he decided to open a second division to create higher end products through Northwood Collection to produce products for the upper middle class.

Sam Oskooei is a leader and innovator in his field. With the combination of superior product engineering and creativity having gathered for over 40 years of experience in his field, Sam is revered for his remarkable contribution to the home décor industry.

Throughout his illustrious career, Sam has attained extensive expertise in all facets including but not limited to, infrastructure, manufacturing, product design, leadership, business development, and marketing.

Images 2000 Inc. & Northwood Collection has invested in the most advanced equipment and developed machinery in-house to automate and innovate products that competitors cannot. Product categories include decorative moldings, original art, framed art,

Images 2000 Inc. & Northwood Collection’s art and design philosophy is backed by an unparalleled leadership and a Canadian manufacturing platform with a passionate appreciation for Art.

Sandi Pillsbury Gredzens

ART & DESIGN | HOME DECOR

Artist/Art Educator North Shore Serenity Two Harbors, MN Sandi Pillsbury Gredzens is recognized by Continental Who’s Who as a Pinnacle Professional of the Year in the fields of Art and Art Education in recognition of her role as Artist/Art Educator at North Shore Serenity.

With impeccable knowledge in the areas of art education, drawing, landscape painting, mixed media, oil painting, studio art and watercolors, Ms. Pillsbury Gredzens established North Shore Serenity. Located in Two Harbors, Minnesota, North Shore Serenity hopes to inspire artisans and instilling a sense of tranquility through a wide range of workshops, private art classes, and more.

A venerated expert in the field of Art, Ms. Sandi Pillsbury Gredzens is revered for her outstanding work and contributions to the field. In her current capacity, Ms. Pillsbury Gredzens has attained extensive expertise in the areas of oil, acrylic, alkyd and watercolors when painting. With over forty years of experience as a practicing artist and an art educator for over thirty years, Ms. Pillsbury Gredzens is a “Native Minnesotan who has been coming up to the North Shore of Lake Superior since I was a baby.

Lake Superior and its environment have been a long-time inspiration of my work.”

Some of Ms. Pillsbury Gredzens’ works include the “Falling Water” series that “began during a turbulent time in [her] life” showing water as a representation for emotional twists and turns;

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and the “Flower” series, started in memory of her late brother-inlaw. Currently, Ms. Pillsbury Gredzens is working on seven series, some of which include her various travels in Europe. Her “Sky/Clouds” series, gives honor to important people in her life who have passed to the heavenly realms. Ms. Pillsbury Gredzens wants her viewers, “to go deeper than just the surface of the painting, to find what lies beneath the surface. Our world is amazing- I encourage people to just stop and really LOOK at God’s magnificent creation!”

Early in her career, Ms. Pillsbury Gredzens attained her Master’s degree in Art Education from Hamline University and a Bachelor of Fine Arts degree in Visual Art from the University of California-Santa Cruz.

Ms. Pillsbury Gredzens has served as President of the Grand Marais Art Colony Board of Directors, and currently serves as President of the Two Harbors Art Club, Voyageur Artists. She has also served on the Northern Lake County Arts Board.

In recognition of her professional accolades, Ms. Pillsbury Gredzens work was recently featured at an exhibition in New York City, where she was summoned to the Agora Gallery. She also was invited to paint in Monet’s gardens at Giverny, France, which has been a life-long dream of the artist.

For more information on Ms. Pillsbury Gredzens’ work, visit www.sandipillsbury.com.

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Inner Circle Executive | Spring 2019 10

CWW Member Profiles AVIATION | AEROSPACE

Delilah Richmond Senior Operations Coordinator Cobham Mission Systems, Inc. Shalimar, FL Delilah Richmond is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Aviation and Aerospace in recognition of her role as Senior Operations Coordinator at Cobham Mission Systems, Inc. Revered for her outstanding contributions to the field, Ms. Delilah Richmond retired as an E-7 Master Sergeant after 26 years with the United States Air Force. With four years of experience in the field of Aviation and Aerospace, Ms. Richmond has served in her current capacity as Senior Operations Coordinator at Cobham Mission Systems for the past eight months. Throughout her illustrious career, Ms. Richmond has become well versed in following the company quality manual work flow processes and company control procedures. These procedures include collecting, analyzing and summarizing management data for four contracted programs.

While pursuing her educational endeavors, Ms. Richmond earned her Bachelor of Applied Science degree at Northwest Florida State College in Project Management and her Associate of Applied Science degree in Industrial Management Technology. In her

previous years, Ms. Richmond obtained her Associate of Applied Science degree at Okaloosa Walton College in Business Administration.

To further enhance her professional development, Ms. Richmond is an esteemed member of several prominent organizations including the National Association of Professional Women.

Charitable to various organizations, Ms. Richmond is an avid supporter of the Relay for Life of Niceville.

In recognition of her professional accolades, Ms. Richmond was the honorary recipient of the Oxford Who’s Who “Tier of Excellence” Lifetime Accomplishment Award from 2016-2017, the National Association of Professional Women VIP Woman of the Year Circle Award, and the Sir Alan Cobham Silver Award Silver.

When she is not working, Ms. Richmond enjoys the bowling league and participating in her local church choir.

Ms. Richmond dedicates this recognition to Master Sergeant Jarvis.

For more information, please visit www.cobham.com.

BUSINESS | FINANCE | ACCOUNTING

Barbara A. Healy, MBA, PMP, CSM Founding Manager Healy & O’Loughlin Collaborations, LLC Chicago, IL Barbara A. Healy, MBA, PMP, CSM is recognized by Continental Who’s Who as a as a Pinnacle Professional in the field of Strategic Planning & Development in recognition for her role as the Founding Manager of Healy & O’Loughlin Collaborations, LLC. Professionally driven, Ms. Healy develops and executes the strategies, tactics, and tools necessary to provide excellent goods and services while managing fiscal responsibilities and developing a high performance team. Wearing multiple hats, Ms. Healy is a Strategic Planning & Development Executive, Alliance Building Collaborator, and an Operations & Business Process Professional.

With over 20 years of professional experience in her field, Ms. Healy has served in her current position for over a year.

Previously for over 4 years, she served as Senior Vice President of Digital Operations at Tribune Digital/Tribune Publishing. At Tribune, she led print and digital advertising operations including over one hundred company owned and operated websites.

Knowledgeable in her field, she has extensive experience in digital services, integrated/direct marketing, advertising operations, pricing, CRM, product development, business process management, project management, and customer service.

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Throughout her education and training, Ms. Healy received her Master of Business Administration degree (MBA) from the Keller Graduate School of Management at DeVry University. Continuing her education, Ms. Heally received her Master of Arts (MA) in Corporate Communications from DePaul University.

In order to gain more knowledge and perspective, Ms. Healy became a certified Business Process Management Professional from Villanova University, and she also completed the Interactive Advertising Bureau (IAB) Advanced Programmatic Program.

To further her professional development, Ms. Healy is an affiliate of the Chicago Chamber of Commerce, the National Association of Professional Women, and she is charitable towards the Alzheimer’s associations.

In recognition of her professional achievements, the National Association of Professional Women (NAPW) named her a VIP Woman of The Year.

Outside of work, Ms. Healy likes to vacation at Cabo San Lucas.

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Frances Rutchik Gardner, CFP, CFEd, CDFA Founding Partner and Associate Gardner Wallace Financial Solutions Dallas, TX Frances Rutchik Gardner, CFP, CFEd, CDFA is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Finance in recognition of her role as Founding Partner and Associate at Gardner Wallace Financial Solutions.

Serving the Dallas, Texas area, Gardner Wallace Financial Solutions consists of a team of experienced associates, certified financial planners, and business and financial advisors. Dedicated to providing their clients with the quality service that they deserve, the Financial Solutions team at Gardner Wallace will guide you in developing strategies for financial challenges that can arise in the areas of retirement planning, risk management, business planning, wealth accumulation, and estate planning.

Amassing over 28 years of experience in the field of finance, Mrs. Frances Rutchik Gardner is a certified financial planner and known for her expertise in comprehensive financial planning.

She began her career in financial services in 1990 and since then has been commended for her notable contributions to the industry.

As Founding Partner and associate at Gardner Wallace Financial Solutions, her and her team provides a wide array of financial solutions to their clients, working closely with them to identify needs, develop appropriate solutions, and implement a plan that evolves with their clients through all life stages. Mrs. Gardner is also a registered representative of Hornor, Townsend and Kent.

Throughout the course of her education, Mrs. Gardner earned a Bachelor’s of Science Degree in Business Administration from the University of Texas in Dallas. She also has her Certified Financial Planner (CFP), Certified Divorce Analyst (CDFA), and CFE Certified Financial Educator (CFEd). Mrs. Gardner leads many educational workshops at corporations including The Complete Financial Management Workshop, Taking Control Financial Workshop for Women, and Passport to Retirement.

In recognition of her professional accolades Mrs. Gardner has received numerous industry awards and recognition which can all be viewed on her company website www.gardnerwallace.com.

When she is not working, Mrs. Gardner enjoys hiking and yoga.

Mrs. Gardner dedicates this recognition to her husband, her three children, six grandchildren and her parents. She also dedicates this recognition to Eileen McDonald, David Ayres, and in loving memory of Julie Baer-Greene.

Registered Representative of and, Securities and Investment Advisory Services offered through Hornor, Townsend & Kent, Inc., a Registered Investment Advisor, Member FINRA/SIPC. 16479 Dallas Parkway, Suite 850, Addison, TX 75001, Ph.: (469) 737-4000, Gardner Wallace Financial Solutions Group and Continental Who’s Who is unaffiliated with Hornor Townsend & Kent, Inc. 2242921RM-Oct20.

Who’s New at CWW cont’d Sripad H. Dhawlikar Orthopedic Spine Surgeon Ocean Orthopedic Associates Heather Diaz Director Anti-Money Laundering Compliance Walmart Benjamin Djulbegovic Physician Benjamin Djulbegovic, MD City of Hope Jeffrey J. Douglas Attorney Law Offices of Jeffrey J. Douglas Bryan Dubord President/CEO Impact Leadership, Inc.

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Jose R. Duenes Owner Adaptive Lifestyles, Inc. Nadine Dugal Senior Manager Deloitte Sue Durfee Realtor RE/MAX Results Teresa E. Dye Owner T&K Custom Catering, LLC / Tastefully Yours, LLC Juan R. Elizondo IT Regional Director Draexlmaier Automotive of America, LLC

Rahonie Evans Advance Registered Nurse Practitioner Bindi Fashion Designs Curtis Farris Regional Director of Sales, Florida ACV Auctions Vincent J. Felitti Clinical Professor, University of California (Retired) / Kaiser - Permanente Richard J. Fernandez Attorney The Law Office of Richard J. Fernandez Andre Ferreira Director, Operational Effectiveness Cigna

Roberto A. Figueroa Senior Manager - Property Valuation and Risk Modelling Canada Mortgage and Housing Corporation Allen M. Filson Director of Professional Services Canon Solutions America Stanley E. Fischman Psychiatrist El Camino Hospital Leigh K. Fletcher Founder Fletcher & Fischer P.L. Hilda Flores-Vidal Physician Dr. Hilda Flores-Vidal, M.D.

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BUSINESS | FINANCE | ACCOUNTING

CWW Member Profiles BUSINESS | FINANCE | ACCOUNTING

Julie Collins Founder/Owner Sassy-Senses Lenexa KS Continental Who’s Who is recognizing Julie Collins as a Pinnacle Professional in the field of business as the Founder/Owner of Sassy-Senses.

The inspiration and origin of Sassy Senses came to Mrs. Collins long before its start. When her son, Christian, was three years old he was diagnosed with Level II Autism and a significant speech delay. In 2012, Mrs. Collins began to develop the idea further pooling together resources to begin her business selling weighted blankets, lap pads and shoulder wraps. Weighted blankets became a staple in her home long before her son received his diagnosis and it really helped with his sleeping patterns. After seeing how tremendously helped her son, Mrs. Collins went on to launch her business in the fall of 2015.

All of the designs for the blankets are inspired by Christian. With all the different textures and fun colorful patterns, there is a wide array of weighted blankets for everyone to choose from. Weighted blankets offer comfort and help improve sleep, stress and anxiety.

By applying gentle pressure to the muscles, the body relaxes and sends a message through the nervous system to the brain.

Serotonin and melatonin are released. Any unused serotonin converts to melatonin, providing day and nighttime benefits.

Julie would like to dedicate this recognition to her husband Jason, current VP of Global Operations – Zurich Insurance, and to their children Payton, Christian, and Layla.

For more information please visit www.sassy-senses.com.

Suzanne M. Graf, V.P.

BUSINESS | FINANCE | ACCOUNTING

Retired Vice President The Bank of New York Mellon Franklin Square, NY Suzanne M. Graf, V.P. is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Finance in recognition of her role as Retired Vice President of The Bank of New York Mellon.

A frontrunner in the banking industry and becoming the 12th largest bank in the United States, The Bank of New York Mellon has served clients nationwide for decades. Revered for their work in the financial industry, the team at The Bank of New York Mellon is dedicated to offering their clients the quality customer service they deserve. Offering a wide array of services to their clients, the firm is equipped in providing premier banking and monetary services to those they serve. “Named the Best Private Bank for Customer Service in the U.S. by Financial Times publications Professional Wealth Management and The Banker,” The Bank of New York Mellon hopes to implement financial strategies to help “protect and grow your wealth.”

With over thirty five years of experience in the field of finance, now retired, Graf was an expert within her field. An illustrious professional in the field, Graf attained extensive experience within the areas of Finance Analysis and Reporting, Product Studies, Customer Profitability Analysis, Costing Studies, Transfer Pricing and Corporate Reporting. In reflecting back to her previous years, Graf recalls the most impactful time of her career, when her bank Irving Trust Company merged with the Bank of New York in the late 1980’s. Having provided new opportunities which may not have become readily available had the merger not occurred, Graf

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was able to leverage her knowledge and experience to build foundational elements for the future.

Early in her career, Graf attained her Bachelor of Science degree in Accounting and Master of Business Administration degree in Finance from her alma mater, St. John’s University.

In an effort to further enhance her professional development, Graf is an esteemed member of several organizations including the National Association of Professional Women, and Women In Network.

Charitable to various organizations, Graf is an avid supporter of St. Jude Children’s Research Hospital, Catholic Charities, several Veterans Organizations, and is a member of St. John’s University’s Alumni.

Though retired from The Bank of New York Mellon, she continues to work providing financial services as CFO of Clear Rock, LLC, a small management consulting company. She also assists in preparing taxes for family and friends.

When she is not working, Graf enjoys spending quality time with her family and friends, reading, traveling, and watching sports.

Graf dedicates this recognition to her husband, Jim, for his continuing love and support through all the ups and downs and in loving memory of her twin sister, Rosanne, and her parents, James and Victoria Russo.

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Sr. Leader of Engineering Restoration Hardware San Francisco, CA Sunil Koul is being recognized by Continental Who’s Who as a Pinnacle Professional in the field of business as the Sr. Leader of Engineering at Restoration Hardware.

It is at Restoration Hardware where Mr. Koul is dedicated to carrying out the mission of the company. Restoration Hardware is known for being a curator of design, taste, and style in the luxury lifestyle market. They offer furniture, lighting, textiles, rugs, décor, as well as baby, child and teen products. Boasting a collection of timeless and updated classics, Restoration Hardware works to provide customers with unique and unmatched pieces for their living spaces and homes by partnering with renowned artisans so they can showcase their unique products in their stores, and people’s homes.

Mr. Koul is serving as a distinguished member of the company as the Sr. Leader of Engineering for Restoration Hardware. He oversees the systems that support retail operations for the business. Mr. Koul’s areas of expertise includes Supply Chain, Retail, ERP and CRM Function Implementation; he uses his knowledge to assure costumers that they are receiving the best

quality pieces, from the origin of a piece to it being delivered to a customer.

His illustrious educational background allowed him to earn his Masters of Science and Information Systems Degree from Westerns Governors University.

Along with his dedicated work at Restoration Hardware, Mr. Koul is also affiliated with the Oracle Application User Group (OAUG), APICS, and OMICS. Mr. Koul is writing scholarly articles in multiple journals and is currently serving as Chief Editor of OMICS (Informational Technology & Software Journal). He also contributes to the journals by writing articles on IT and SCM related technologies. As an avid supporter of his community, Mr. Koul is also associated with the local temple where he supports multiple community activities.

When Mr. Koul isn’t working he enjoys listening to Hindi classical music, and he likes to share his love for the genre with his daughter.

Mr. Koul would like to dedicate this recognition to his father late Arjan Nath Koul.

CONSTRUCTION

Robert Ham President & Owner Design Concepts Inc. Staunton, VA Robert Ham is recognized by Continental Who’s Who as a Pinacle Professional in the field of Construction as the President & Owner of Design Concepts Inc.

Throughout his education and training, Mr. Ham obtained a Bachelor’s Degree in Mechanical Engineering from Virginia Tech, and he is a Certified Construction Manager.

A general contracting company which specializes in log home construction & repair, Design Concepts Inc. has built many homes in Staunton, Waynesboro and Augusta County. Renown in the field, Design Concepts Inc. focuses on Remodeling and Rehabilitation, Cleaning and Staining, and Construction and Maintenance.

To further his professional development, Mr. Ham is a member of the AMVETS Association and his Local Elks Organization.

Dedicated to his craft, Mr. Ham specializes in project management, supervision, and all facets of renovation and remodeling for commercial and residential construction.

In his spare time, he enjoys golf and fishing.

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To gauge how they stood amongst their peers, Design Concepts Inc. has gone to the Southern Building Show in Atlanta. As a company, they won three times, obtaining a Chrysalis Wards, sponsored by the Building Show and Lowe’s.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

Sunil Koul

BUSINESS | FINANCE | ACCOUNTING

CWW Member Profiles CONSULTING | COACHING

Karin A. Schultz, MBA, ICF ACC, and NLP Master Owner and Operator Zone of Potential, LLC Pikesville, MD Karin A. Schultz, MBA, ICF ACC, and NLP Master is recognized

by Continental Who’s Who as a Lifetime Achiever in the field of Executive Coaching/Consulting/Facilitation in recognition of her role as Owner and Operator of Zone of Potential, LLC. Zone of Potential is an umbrella Business that houses six DBA companies providing a holistic approach to professional and personal growth: KSB Executive Services, Invested Teams Facilitation, Transition Time for Professionals, Free Choice Coaching, Life Fitness Coaching, and Couples Discovery Coaching.

Each business specializes in assisting individuals in their pursuit of professional and personal growth toward achieving desired outcomes in their work, careers, and personal lives. Offering a wide array of services to their clients, the firm is dedicated to providing their clients with the specialized quality care they deserve.

With over thirty three years of experience in Military and Government service, Karin A. Schultz is commended for her outstanding contributions to the field of Coaching, Consulting, and Facilitation. A prominent professional, throughout her career Karin has attained extensive expertise in the areas of Executive Level Coaching, Leadership, and Self Growth. As an advocate for helping businesses leaders excel in the working world, Karin also assists others in their pursuit of finding their ideal job. Helping them become model citizens in the work force, Karin hopes to “generate excellence in the workforce, improve effectiveness,

develop trusted teams, manage home/work life, and achieve professional goals.”

Throughout the course of her education and training, Karin attained her Bachelors of Science degree in Business Management from Roger Williams University. Thereafter, Karin would then go on to complete her Masters of Arts in Business Administration and of Science in Cyber Security Policy from University of Maryland University College.

During her illustrious career, Karin has obtained several elite certifications including International Coach Federation Associate Certified Coach; Neuro-linguistic Program Master Certification; Senior Leadership Development from Eastern Carolina University; and Steven Covey Leadership Program.

To further enhance her professional development, Karin is a distinguished fellow of several elite organizations including the International Coaching Federation, International Association of Women, and Leaders of Distinction.

Karin dedicates this recognition to all of her family members who shaped who she is today and especially in loving memory of her mother, Charlotte.

For more information, please visit Karin at her LinkedIn:www.linkedin.com/in/karin-schultz-570916152/

Lisa Webb, RN, CCM

CONSULTING | COACHING

Owner Webb Case Management, LLC Sumter, SC Lisa Webb, RN, CCM, is recognized by Continental Who’s Who among Pinnacle Professionals in the field of Consulting. Lisa is the Owner of Webb Case Management, LLC. With affiliates in South Carolina, North Eastern Georgia and Southern North Carolina, Webb Case Management works closely with carriers, injured workers, providers and employers to assist injured workers in a variety of field and case management services.

In this capacity, Lisa utilizes her sixteen years of experience in all facets of insurance, casualty and property claims, management

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consulting and case management on a daily basis. Noted as an NAPW VIP Woman of The Year as well as by Women of Distinction, Lisa is a member of the American Case Management Association, SC Workers Compensation Education Association, ANA, Columbia Claims Association and BBB South Carolina.

Moreover, Lisa’s advice to individuals entering the industry is “Don’t be afraid to work hard,” and she would like to get established and branch out onto bigger projects in the future.

To learn more, please visit www.webbcasemanagement.com.

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Ada Crenshaw, MS Founder & CEO NXTLVL Consulting Group, LLC McKinney, TX Ada Crenshaw, M.S. is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of IT & Business Consulting in recognition of her role as Founder & CEO of NXTLVL Consulting Group, LLC. Ada Crenshaw was born and raised in a small town in Louisiana.

She began her undergraduate degree education at The Grambling State University earning her Bachelor of Science degree in Computer Information Systems. A month after graduating, she was offered a job as a contractor with The Boeing Company in El Segundo, CA. From there her career flourished at Boeing and later on with other Government Contractors; Northrop Grumman, Raytheon, and L-3 Communications, and others.

With more than twenty years of experience in the aerospace and defense industry, Ada Crenshaw is revered for her remarkable contributions to the industry. Throughout her career, Ms. Crenshaw has attained extensive experience in the areas of changing and configuration management, leadership, operations and communications. In her current capacity, Ada is a well sought after professional who has developed extensive leadership qualities and innovative knowledge in recommending necessary changes in the workplace, from revamping procedures to purchasing the latest software in the industry.

To further advance her professional career, Ada obtained her Master of Science degree in Information Technology with a concentration in Project Management from Cappella University.

She graduated with a 4.0 GPA (all while going to school full-time, working full time and caring for an ailing parent).

She is also an illustrious fellow of several outstanding professional organizations including the International Association of Women (IAW), Alpha Kappa Alpha Sorority, Incorporated, McKinney Chamber of Commerce, Change Management Institute, Grambling State University National Alumni, and Collin County Black Chamber of Commerce. She also is charitable to The Samaritan Inn where she volunteers her time in the role of Front Office Host.

In recognition of her professional accolades, Ada was the

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honorary recipient of the 2018-2019 Influencer of the Year designation by the International Association of Women.

One of the greatest accomplishments in Ada’s career was her second job out of college. She was hired to replace someone who was retiring from their position as a Data Management Analyst.

But before Ada could start the job the person suddenly retired and left. So, on her first day, she walked into a situation where she had no one to train her. Ada was told by her new team mates that no one else knew the person’s job tasks. She walked into the former employee’s office and there was paper everywhere. The person had a paper system/process. It took Ada a week to go through all the paperwork to understand the processes and procedures. The next week Ada started working on transferring all the paper data into a database. In three weeks, she turned the data management system from a paper-based process into an automated, electronic process. She also created an automated process to release and deliver products to the customer. The new database cut the release and delivery time from 2½ weeks to one week.

Ada’s future goal is to be able to partner with other nonprofit organizations to provide transitional housing to the homeless in order to help them get back on their feet. She would like to build and renovate single-family, townhomes and apartments.

When Ada is not working, she enjoys spending quality time with her girlfriends, traveling, reading, dancing, networking, bowling, golf, and spending time with her family.

Ada dedicates this recognition in loving memory of her Dad, Walter Crenshaw. Ms. Crenshaw also dedicates recognition to her Mom, Earlee Crenshaw, the company mascot dog and Director of Paw-blic Relations, Sir Teddy Prince.

Philosophy: Don’t be selfish with your success and talents. You can’t be successful until the people around you are successful. One of the greatest gifts you can give someone is the gift of your time and love.

Don’t let the sun go down without telling your loved ones, “I love you.”

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

CONSULTING | COACHING

CWW Member Profiles

Kathie W. Condon, RN, MSN, LNCC

CONSULTING | COACHING

Chief Executive Officer Condon Medical Legal Consultants Hoover, AL Kathie W. Condon, R.N., M.S.N., LNCC, is recognized by Continental Who’s Who as Pinnacle Lifetime Member in the field of Consulting in recognition of her role as Chief Executive Officer of Condon Medical Legal Consultants.

A medical consultation and legal firm, Condon Medical Legal Consultants specializes in assessing medical records and analyzing the case, serving as the attorney liaison, assisting with the discovery and preparation for court, supporting the attorney’s case, and working with experts and other witnesses. Dedicated to providing their clients with quality services, the consulting firm is known for providing exceptional service and lending a compassionate approach to those they serve.

With over thirty years of experience in the field of Consulting under her belt, Kathie W. Condon is revered for her outstanding contributions to the industry. A renowned expert, Condon has attained expertise within the areas of healthcare administration and management, medical and legal consulting, obstetrics and technology and surgery. When asked her advice to newcomers in the industry, Condon emphasizes “it takes hard work and dedication, don’t give up.” Condon has recently taken a class in

medical cost projections and is expanding her client base through the implementation of new services. A seasoned nurse, Condon “has assisted attorneys that specialize in medical malpractice, personal injury and other medically related litigation issues,” and “has also worked with social security disability cases.”

Early in her career, Condon attained both her MSN and BSN degrees from the University of Alabama at Birmingham. In her previous years, Condon earned her Associate’s degree in Nursing at Mississippi Delta Community College. An active Registered Nurse license in Alabama, Condon attends various continuing education activities throughout the years in an effort to further enhance her professional progress.

To further advance her professional career, Condon is an elite fellow of several prominent organizations including the American Association of Legal Nurse Consultants, the National Association of Professional Women and Sigma Theta Tau. When she is not working, Condon enjoys jewelry design and giving back to charities such as St. Jude’s Cancer Research Hospital and Breast Cancer awareness.

For more information, please visit www.cmlc.co.

CONSULTING | COACHING

Muhammad Azam Razzak, CPA-CGA, FCA, SCCA, CIPA Owner Marsers Consulting Dubai, Canada Muhammad Azam Razzak, CPA-CGA, FCA, SCCA, CIPA is recognized by Continental Who’s Who as a Platinum Lifetime Member in the field of Consulting in recognition of his role as Owner at Marsers Consulting.

A financial and business consulting firm, Marsers Consulting specializes in providing comprehensive financial services to both private and public sectors.

With over twenty years of experience in the field of Consulting and five years of experience in his current capacity as Owner of Marsers Consulting, Muhammad Azam Razzak is revered for his exceptional contributions to the industry. As a Chartered Professional Accountant in Canada, Mr. Razzak has attained extensive expertise in the areas of corporate management, CFO services, accounting advisory, taxation and forecasting.

A Certified Islamic Professional Accountant, throughout the course

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of his education and training Mr. Razzak earned his Bachelor of Arts degree in Communications and Master of Fine Arts in Economics both from Karachi University located in Pakistan.

To further enhance his professional development, Mr. Razzak is an esteemed member of several prominent organizations including EVP-CFO Amlak Finance, Chartered Professional Accountants of Canada, ACCA-UK, Institute of Chartered Accountants of Pakistan, and the Accounting and Auditing Organization for Islamic Financial Institution.

Charitable to various organizations, Mr. Razzak is an active volunteer at Financial Literacy Workshops (CPA Ontario).

In recognition of his professional accolades, Mr. Razzak became an honorary member of the Mashreq Bank CEO Club in 2007 and was the recipient of Best Staff of the Year at Deloitte Pakistan.

For more information, please visit marsersgroup.ca.

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Irene Favreau, CEO Founder, President & CEO Full Circle Education Group Carlisle, PA Irene Favreau, CEO is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Management Consulting in recognition of her role as Founder, President & CEO of Full Circle Education Group.

A management consulting firm, Full Circle Education Group is a local organization that specializes in all facets of consulting. As an impartial third part, Full Circle specializes in providing their clients with team building and leadership initiatives in an effort to catapult their clients business into a successful, thriving entity.

Providing company assessments, leadership development, and training programs, Full Circle Education prides themselves on their exceptional customer service and quality approach in assisting clients. Dedicated to utilizing the latest innovations in technology in an effort to better serve their clients, Full circle offers a 360 Solutions Mastermind coaching program to assist their clients every step of the way.

With over twenty five years of experience in the field of

management consulting, Irene Favreau is revered for her outstanding contributions to the industry. Having served in her current capacity as Founder, President and CEO of Full Circle Education Group for the past two years, Favreau has attained extensive experience in the areas of finance and educational development, critical thinking, social and emotional skills, and in training leaders.

To further enhance her professional development, Favreau is the Former Treasurer of B.O.D. - Big Brothers Big Sisters of Midcoast Maine and Former Chair of the Supervisory Committee at Atlantic Regional Federal Credit Union.

Throughout the course of her education and training, Favreau attained her Bachelor of Arts degree in Public Accounting at Husson University and an intended Master of Business Administration degree in 2020.

Ms. Favreau dedicates this recognition to G. Scott McQuinn, CEO of Emerge Education.

Who’s New at CWW cont’d Raenette H. Franco CEO / Founder Compassion Works Medical, LLC

Robert Gallagher President and CEO Coldstream Helicopters Ltd

Bonnie Fraser Wound Care Physician Valley Hospital/ Henderson Hospital

Phyllis M. Gallagher Attorney Phyllis M. Gallagher Law Office

Steele Samson Frey Director of Sales Mamba Sports Venture Lab

Ashley Jetta Garcia Owner / Operator AJG Private Investigative Firm LLCs

Diane C. Gaa Director, Continuous Improvement Pearson

Monique Garrett Innovator, Strategist Phoenix Textile, Sales Professional

Adami A. Gabriel Clinical Neuropsychologist/ Owner The Answer Psychological Services

Timothy Gavin Senior Partner / Realtor The Gavin Team

Pierre Galarneau President & CEO Multiple Awnings

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Marianne S. Gengenbach Chiropractor / CEO Gengenbach Consulting

.Nelson Handal Psychiatrist / Founder, Chairman and Medical Director Dothan Behavioral Medicine Clinic

Vinnette (Vinny) Gibson Owner Sunflower Transitions Consulting/Career Management/Brain Injury Transition Coach Rajiv Gupta Owner / Managing Director InnoCreate Global Shana Gurkova President / CEO Alexander Demo & Hauling Service Corp.

Jennifer K. Guyer-Stenner Senior Real Estate Specialist FM Realty Danny Habash Director of Sales Lavoie Tire Distribution Robert Ham President & Owner Design Concepts Inc

Robert E. Harrison Attorney Harrison & Goin Law Firm Craig Heinonen Realtor Coldwell Banker Schmidt Realtors Kelly A. Hemple Worker’s Compensation Attorney Krasno, Krasno & Onwudinjo Kathy Henkel Composer and Owner Sign of the Silver Birch Music Walter A. Herbert Jr. Attorney Law Offices of Walter Herbert

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CONTINENTAL WHO’S WHO • ICE MAGAZINE • WHO’S NEW AT CWW

CONSULTING | COACHING

Best Chain Restaurants to Hold Your Business Dinner

By Mary Grace Donaldson

B

usiness dinners are an essential and unavoidable component of owning and operating your own business. A business cannot survive without expert and tenacious networking, both from a clientele and from a hiring perspective — and business dinners (or lunches) are a standard forum for networking as well as negotiating.

While local favorite restaurants, depending on their respective ambiances, can be appropriate venues for a business dinner, there are a number of national chains which serve excellent quality food, as well as provide appropriate settings for networking. None of the following restaurants have provided monetary compensation for their inclusion in this article; they are our own selections.

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■ Seasons 52 Fresh Grill Located in 21 states and very often found in malls, Seasons 52 serves up seasonally-inspired fare with a menu that changes, appropriately, with the seasons. The menu options are crafted with all fresh — and healthier — ingredients than one would find at other chain restaurant counterparts. Appetizers and desserts come in smaller portions than may be expected. While restaurant locations are housed in large spaces that are typical of chain restaurants, the ambiance and décor are not nearly so typical. Depending on a restaurant’s availability and space, diners even have the potential to catch live music on specified evenings.

The wait staff is very attentive, the wine list is extensive (with 52 wines by the glass, hence the name Seasons 52), a full bar is also available and while the restaurant is meant to accommodate a large number of people, those attending a business meeting at Seasons 52 will be able to hear each other talk. Entrée prices range from $14.95 for an entrée-sized salad to $32.95 for Asian-grilled Chilean Sea Bass.

For more information, visit www.seasons52.com/home.

■ The Capital Grille A member of the Darden Restaurant Group, the same parent company that owns Seasons 52, the Capital Grille is located in 26 states and is also frequently found in malls — but can also be found at the hearts of major cities including New York, Seattle, Milwaukee, Dallas, Philadelphia, Boston, Atlanta and Washington, D.C. Additionally, the Capital Grille boasts two locations in Mexico. Like its more West Coast-inspired sister restaurant, the Capital Grille locations are built with the intention to accommodate a large number of diners; however, the modern, polished décor is fit for the most accomplished of CEOs. In addition to the regular dining room, the Capital Grille can also house a private meeting or event — perfect for networking! A private event coordinator is on hand at

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every location to assist with planning, and webcasting through high-speed Internet is also available. The menu offers a plethora of hearty, gourmet options, including oysters on the half-shell, steak tartare, pan-fried calamari and caramelized French onion soup on the appetizer section, and entrées from both land and sea. Entrée prices range from $33.00 for a roasted chicken to $90.00 for a bone-in Wygu strip steak. Of course, a book-sized wine list is also available.

For more information, visit www.thecapitalgrille.com/home.

■ Maggiano’s Little Italy Who doesn’t love to go out for Italian food? And, in addition to great menu offerings, the prices at Maggiano’s Little Italy are on the reasonable side. The feel of the place truly aims to live up to the restaurant’s name, as the tables are each adorned with red and white-checkered tablecloths.

The walls feature photos of families who could be anyone’s family, and while the size of the restaurants are, again, stereotypically large, the décor is sophisticated and business meeting-appropriate. Banquet halls, which can be used for corporate events, are also available upon request.

Additionally, Maggiano’s boasts a catering menu — perfect for in-office networking events that inevitably require food. Appetizer offerings include typical Italian fare, including fried calamari and zucchini, as well as more creative options such as crispy pepperoni risotto bites. A bruschetta bar featuring spiced shrimp, candied smoked bacon and roasted pears — all on bruschetta — is also available. Entrées range in price from $14.75 for spaghetti with marinara or meat sauce, to $31.95 for jumbo crab cakes. Diners can also enjoy a full bar and wine list, and Happy Hour (which is also a great networking opportunity) runs from 3-6pm depending on the restaurant location.

For more information, visit www.maggianos.com.

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CONTINENTAL WHO’S WHO • BUSINESS REVIEW

BUSINESS REVIEW

CWW Featured Member

Sally Cohn

CONSULTING | COACHING

EVP Recovery Planner Fairfield, CT Sally Cohn, EVP is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Consulting and Information Technology in recognition of her role as EVP of Recovery Planner.

Established since 1999 in an effort to formulate organizational resiliency solutions, Recovery Planner is a frontrunner within the industry of information technology, software and professional services. RecoveryPlanner.com is in the Business Continuity/ Disaster Recovery field. A Business Continuity/ Disaster Recovery Plan (BC/DRP) will address the impact an incident may cause, prevent loss by quickening recovery, improve communications during a time of chaos, and intangible items such as bringing confidence and peace of mind to members, shareholders, and employees that the organization has a plan to continue business when faced with an incident, as well as preventing harm to an organization’s reputation. Dedicated to offering their customers superior service, the consulting firm utilizes the latest advancements in information technology to ensure customer satisfaction.

Having implemented the foundation of a , “web-based Business Continuity solutions,” since then the firm has, “gone on to define other emerging trends in the industry, such as comprehensive integration services, a true enterprise-wide planning platform, unparalleled flexibility, and assistance with compliance and governance.” The recipient of the Service Provider and Planning Software of the Year award, Recovery Planner has become a coveted name in the industry. Offering a wide array of services to their clients, the team at Recovery is equipped in handling matters in regards to, RPX Software, COOP Planning, Operational Risk, Vendor Management, Compliance, Continuity apps and more. RecoveryPlanner’s solutions are designed to accommodate the full complement of organizational resiliency, recovery, and continuity requirements of organizations, regardless of location and size.

RecoveryPlanner’s world-class web-based software “RPX,” has All-in-One functionality for Business Continuity Management (BCM), Disaster Recovery (DR), Operational Risk Management, Emergency Management, Automatic Notifications, Cyber Security Response Planning, Vendor Management and Compliance. RecoveryPlanner also offers experienced and certified professionals who provide Business Continuity Management, Disaster Recovery and Risk consulting to organizations, both foreign and domestic, and of all sizes, across all industries.

With over seventeen years spent in her current position as EVP of Recovery Planner, Sally Cohn is a renowned expert within the field of consulting. Amassing over thirty years of experience in the industry, throughout the course of her career, Cohn has gained expertise within the areas of Business Resiliency Solutions, Disaster Relief Project management, interviews/assessments, presentations, and the creation, documentation, and maintenance of plans. In addition to her role as EVP of Client Services, Sally is founder and part owner of RecoveryPlanner.com. She assists in the development of a web-based business recovery software known as RPX. As a BCP Consultant, Sally ensures that the steps taken during the Business Continuity process meet the guidelines for best practices as set forth by DRII (Disaster Recovery Institute International) and BCI (Business Continuity Institute).

Looking to the future, Ms. Cohn states, “At my age (I am a senior citizen), my future goals are to continue working as a Consultant, contributing to ongoing software development, and to enjoy my grandchildren.”

Throughout the course of her education and training, Cohn attained her Bachelor of Arts degree in Social Work from the City College of New York and her Master’s degree in Information Technology from Pace University.

To further her professional development, Cohn is a MBCP (Master Business Continuity Professional) with Disaster Recovery Institute International (DRII) since 2003 and a AFBCI (Associate Fellow) with Business Continuity Institute (BCI) since 2015. As a testament to her website, RecoveryPlanner.com is certified as a Women’s Business Enterprise (WBE). Giving back to the community, Sally is a contributor to Wounded Warriors and the Huntington’s Disease organization.

Respected amongst her peers, Ms. Cohn was awarded with the 2016-2017 NAPW VIP Woman of the Year Circle.

When she is not working, Cohn enjoys spending time with her family and grandchildren. She has always been interested in seeing new places, and in her position, she has traveled the world to meet with clients and partners. Cohn is dedicating this recognition to her husband, Joseph Zein, and her daughters, Monica, Jessica, and Rebecca. Cohn also dedicates this recognition in loving memory of her parents, Arthur and Ethel Cohn.

For more information, please visit www.recoveryplanner.com.

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Carrie Passavant Founder Lean In: Performance Consulting Englewood, CO Carrie Passavant, is recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Consulting in recognition of her role as Founder of Lean In: Performance Consulting.

With a mission to “make a profound difference in the lives of others,” Lean In: Performance Consulting strives to empower individuals, teams, leaders and organizations to lean into their potential and turn their aspirations into outstanding results.

Committed to providing their clients with the optimal service they so deserve, the consulting firm strives to develop a personalized approach catered to each individual’s specific needs.

With over twenty years of experience in the field of consulting, Carrie Passavant has established herself as a well regarded professional in the industry. Throughout her notable career, Carrie has attained extensive experience in her current capacity as Founder of Lean In: Performance Consulting. A leader in the industry, Carrie is the Senior HR leader and is well versed in the areas of organizational development, high performance teams, and

the strategy formulation. As a career and life coach, Carrie partners with her clients to ensure that they turn their career aspirations into reality.

To further enhance her professional career, Carrie is an esteemed member of several prominent organizations including SHRM, OD Network, and the NEDA Foundation.

While pursuing her educational endeavors, Carrie earned her Master of Business Administration degree in Human Resources Management from DePaul University. In her previous years, Carrie attained her Bachelor of Science degree in Biology from the University of Wisconsin.

When she is not working, Carrie enjoys diving, hiking, and spending time in the great outdoors.

Carrie is married to her husband, Richard and has a daughter, Alaina who she thanks for their love, support, and encouragement. Carrie dedicates this recognition in loving memory of her grandmother.

Dr. Beverly Ann Lorren

EDUCATION

Retired Principal & Educator Fishweir Elementary School Huntsville, AL Dr. Beverly Ann Lorren is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Education in recognition of her role as a Retired Principal & Educator at Fishweir Elementary School.

Fishweir Elementary School has provided educational services to students for decades. Committed to providing quality educational services, the school is stanch in meeting the educational needs of their student’s one individual at a time.

A brilliant educator who is commended for her outstanding contributions to the industry, Dr. Beverly Ann Lorren is acknowledged for her exceptional contributions to the lives of those she has served in her capacity as Principal and Educator at Fishweir Elementary School. Now retired, throughout her career, Dr. Lorren attained extensive expertise in the areas of Curriculum Development, Teaching, Problem Solving, Effective Communication and Leadership, Elementary Education, Educational Research, and more.

Throughout the course of her education and training, Dr. Lorren attained her Doctor of Education degree in Educational Leadership from the University of Florida.

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In an effort to further enhance her professional career, Dr. Lorren is distinguished fellow of several elite organizations including the National Association of Professional Women.

Munificent to several organizations, Dr. Lorren is a fervent supporter of St. Jude Children's Hospital and Feeding America.

Dr. Lorren is an active volunteer in her local community, particularly at her local church, Valley United Methodist Church, where she has volunteered to help establish a prayer ministry.

In recognition of her professional achievements, Dr. Lorren was the beneficiary of the coveted Little Red Schoolhouse Award which was awarded to her from the Florida Association of Elementary and Middle School Principals.

When she is not working, Dr. Lorren enjoys Yoga, Tai-Chi, and going to her local church.

Dr. Lorren dedicates this recognition in memory of her parents, Robert Bradford Lorren and Jane Ann Dawkins Lorren.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

CONSULTING | COACHING

CWW Member Profiles EDUCATION

Rance Thomas President North County Churches Uniting for Racial Harmony and Justice Florissant, MO Rance Thomas is recognized by Continental Who’s Who as a 2018 Professional of The Year in the field of Education and Racial Relations in recognition of his role as President of North County Churches Uniting for Racial Harmony and Justice.

North County Church’s Uniting is a “faith based multi-racial initiative addressing the moral, ethical, and theological issues arising from the evils of racism. This includes addressing the personal, social, economic, institutional and public expressions of racism within our community.” NCCU currently consists of 24 churches of various denominations and non-denominations. In an effort to combat the racial tensions that have arisen within the church and community, NCCU hopes to develop a harmonious community and unite churches and police departments across the regional area.

After serving in the U.S. Air Force for twenty years, Thomas overcame adversity and racism within the force. After extensive travel throughout the United States, Thomas served in England for nine years and France for approximately two years. During his stay in Europe, Thomas notes that his experiences gave him a different perspective on life. Co-founder and President, of North County Churches since 1998, a nationally recognized religious group whose mission is to unite people for racial harmony and justice, Thomas has amassed over sixty years of experience within the industry.

With over 30 years as a faculty member in the Sociology and Criminal Justice Department, and having served as the Lead Faculty Coordinator of Sociology at Lewis and Clark Community College in Godfrey, Illinois, Thomas specializes in finding the root causes and solutions to racial issues. Prior to organizing North County Churches, Thomas became the first person in the College’s history to be granted the Professor Emeritus Award when he retired in 2002. He was honored with an endowed Rance Thomas Scholarship for Criminal Justice Students.

In looking to the future, Thomas hopes to make a difference in the lives of others. Thomas notes that “It is important to do whatever we can during our lifetime. We are only here for a short period of time and do not have a second chance. Further, whatever material

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things we are able to accumulate, we cannot take them with us; however, whatever we do during our life can make a difference and will be remembered.”

To further his professional development, Thomas is an affiliate of several organizations including the Illinois Board of Education and the Illinois Board of Higher Education. Past president of the SIUE Alumni Association Board of Directors, Thomas is a lifetime member of the SIUE Alumni Association and a member of the 2009 SIUE Alumni Hall of Fame. An active member of his local community, Thomas maintains affiliations with the Illinois Urban League, the Elijah P. Lovejoy Memorial, and is a part of the advisory board of the SSM Depaul Health Center.

In recognition of his professional accolades, Thomas has been nominated and inducted into the International Educator’s Hall of Fame for “Youth on the Move.” A renowned scholar, Thomas has Co-Authored several national and international journal articles, and authored a chapter, (Journey to Success) in a motivational book, After the Academy,for students at Southern Illinois University in Edwardsville (Journey to Success). He has been an ordained Elder within the Presbyterian Church (USA) for over 20 years and has served in many leadership roles within the Church including Moderator of the Synod of Mid-America in Kansas, which represented more than 500 churches.

Throughout the course of his education and training, Thomas attained his Bachelor’s degree from the University of Nebraska (Omaha, 1968), before going on to obtain his Ph.D. in Sociology and Criminal Justice at St. Louis University. Thomas also attained his Master’s degree in Sociology from Southern Illinois University.

When asked his advice to newcomers in the industry, Thomas stresses the importance of never giving up and attributing his success to his desire to make a difference, and always wanting to learn.

When he is not working, Thomas enjoys writing newspaper articles, participating in bible studies, performing community service.

Serving the Presbyterian Church, and promoting social justice.

He dedicates this recognition to his father, T.V. Thomas, Dr. Martin Luther King, Jr., and my former Professor, Dr. Robert Lauer.

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William McBride Arthur G. Hansen Distinguished Professor Purdue University Lafayette, IN William McBride is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Education in recognition of his role as an Arthur G. Hansen Distinguished Professor at Purdue University.

With over fifty years of experience in the field of Education under his belt, Dr. William McBride is highly regarded for his outstanding contributions to the industry. Throughout his career, Dr. McBride has attained extensive expertise in the areas of Social and Political Philosophy, Legal Philosophy, and Continental European Philosophy.

In his previous years, Dr. McBride taught at Yale University for nearly a decade and has lectured at Northwestern University, Sofia University in Bulgaria and the Korcula Summer School.

Encountering people with a different professional orientation which they have thought superior to all others, Dr. McBride distinguishes this crucial factor as one of the prime challenges he has faced throughout his career. When asked his advice to newcomers in the industry, Dr. McBride notes the importance of retaining a commitment to the truth as he or she sees it, and not be daunted by initial setbacks, if such there are, in seeking employment.

While pursuing his educational endeavors, Dr. McBride earned an AB from Georgetown University. Thereafter, Dr. McBride attended the University of Lille in 1959-60 where he was a Fulbright Fellow. Later, Dr. McBride attended Yale University where he attained his Master of Arts degree as a Woodrow Wilson Fellow in 1962. He then went on to receive his PhD at Yale in 1964, having been awarded a Social Science Research Council Fellowship.

Dr. McBride is a member of several international and national scholarly organizations including the International Federation of Philosophical Societies (FISP), of which he was President from 2008-2013; the International Council for Philosophy and Human Sciences; and the North American Society for Social Philosophy, of which he is past President.

Dr. McBride has also been recognized by several elite organizations for his exemplary work in the field including Who’s Who in America; Who’s Who in America Education; Who’s Who in the Midwest; Who’s Who in the World. Having been the first American Secretary General and then President of the International Federation of Philosophical Societies (FISP), and with all the international connections that led to these positions and to which they, in turn, have led, Dr. McBride has established himself as a prominent figure in professional philosophy.

An illustrious published writer, Dr. McBride is the author of several written works including “From Yugoslav Praxis to Global Pathos,” “Social and Political Philosophy,” and “Social Theory at a Crossroads.”

When he is not working, Dr. McBride enjoys travel and is very much a news buff.

In looking to the future, Dr. McBride hopes to publish at least one more book, preferably more, while continuing professional involvement globally.

Dr. McBride dedicates this recognition to Gerard F. Yates.

EDUCATION

Marilou V. Erb, MS, JD Professor York College of Pennsylvania Hanover, PA Marilou V. Erb, M.S., J.D., is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Higher Education.

Marilou is a Professor at York College of Pennsylvania and a Consultant in Forensic/Investigative Psychologist with AKE Consultants, Incorporated.

Home to over fifty undergraduate, graduate and doctoral programs, York College of Pennsylvania is a student-centered institution where real-world experience, high student to faculty ratio and personal growth are emphasized to set students up for success from day one.

After law school graduation, Marilou embarked on a successful twenty-six year career as a prosecutor and judicial law clerk in criminal justice/law. It was also during this time that Marilou began her teaching career. Having been at YCP since 2000, she complements her strong background and knowledge in law, criminal justice, psychology and forensic psychology in teaching and mentoring students.

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To keep abreast of the latest in the industry, Marilou is an esteemed member of the American Society of Trial Consultants, American Psychological Association, American Academy of Forensic Sciences, American Society of Criminology, Society for Police and Criminal Justice, American Psychological Law Society and the International Academy of Investigative Psychologists.

Possessing a Master’s degree in Forensic Psychology, a Master’s degree in Criminal Justice, two Bachelor’s degrees and a Juris Doctor, Marilou is well-versed in her areas of work. To further her education, she is currently working towards a Doctorate in Forensic Psychology/Criminal Justice. Her dissertation topic is focused on theory validation of geographic profiling serial sexual murderers.

When she is not working, Marilou enjoys music, yoga, reading, golf, meditation, traveling, walking and sports of all varieties.

For more information, please visit www.ycp.edu.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

EDUCATION

CWW Featured Member

Kathy Henkel

ENTERTAINMENT | MUSIC

Composer and Owner Sign of the Silver Birch Music Los Angeles, CA Kathy Henkel is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Music in recognition of her role as Composer and Owner of Sign of the Silver Birch Music.

With over 40 years of experience in her field and having served in her current position as composer and owner of Sign of the Silver Birch Music for 14 years, Ms. Kathy Henkel is revered for her outstanding contributions to the industry. As a publisher, Kathy works with copyist Barb Watts-Robinson and graphic artist Anne Richardson-Daniel. Always engaging with those in her profession, Ms. Henkel attends music conferences in the U.S. and abroad to sell products and meet the musicians (performers, teachers, students, etc.) in person. Ms. Henkel writes the art songs and instrumental chamber music her company publishes. As composer and publisher, Ms. Henkel relies on “Patience — if it’s not happening and you’re getting a concussion from banging your head against the brick wall, maybe it’s not the time for it to happen yet.” For someone starting out in the music industry, Kathy advises, “You’d better be sure you love it. Learn how to stay healthy.

Be prepared for and able to endure 16-hour days, and the occasional 48-hour day.”

Throughout her illustrious career, Ms. Henkel has attained extensive experience as a liner note writer for Pro Piano Records. As a visiting in-school classroom speaker and on-stage host of the Music Outreach Program at the Chamber Music/LA Festival and as program annotator and educational consultant for the Los Angeles Chamber Orchestra, Ms. Henkel has established herself as a well sought after professional in the field. A scriptwriter and producer for KUSC-FM, a music reviewer for the Los Angeles Times, a music researcher for Paramount Pictures, and member of the administrative staff of the Los Angeles Philharmonic Orchestra, Ms. Henkel is known for her exceptional contributions to the field of music. For her future, Ms. Henkel’s wishes, “To remain healthy so I can continue to do what I do.

To get my music into the hands of good people who feel an affinity for my music and who will share it with others.” As to her legacy, Ms. Henkel would like to be “remembered for creating attractive, well-crafted music with a bit of magic in it that touches individuals, each in their own way, and that teachers and performers will enjoy the music and want to share it with others.”

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While pursuing her educational endeavors, Ms. Henkel obtained her Master of Arts in Music with Distinction and a Bachelor of Music from California State University, Northridge, and a Summa Cum Laude Bachelor of Arts in history from the University of California, Los Angeles. In school, Ms. Henkel studied under the instruction of Frank Campo and Aurelio de la Vega.

To further enhance her professional development, Ms. Henkel is a distinguished fellow of several prominent organizations including the National Academy of Recording Arts, the American Federation of Musicians Local 47 as a Life Member, National Phi Beta Kappa Society and local Southern California chapter of Phi Beta Kappa, Delta Omicron International Music Fraternity, Zeta Zeta Chapter-Denver-Local Patroness, and the National Association of Composers/USA. In recognition of her many professional accolades, Ms. Henkel’s music has been performed at festivals in Gubbio, Italy, Montevarchi, Italy, and Fairbanks, Alaska, as well as at premieres in England, Austria, Canada, Mexico, and the U.S. Some of her selected major works include: “Gotta Minute Suite” for oboe & bassoon (2003) - Performed at Chamber Music Extravaganza-Pomona College, Claremont, CA on October 7, 2018, “Samantha’s Song” for solo trombone (2014) - Performed at Rochester-Eastman School of Music “Women’s Voices” Concert, celebrating the centennial of women’s suffrage in NY State on March 5, 2017 and more. Recognized among her peers, Ms. Henkel received Commission from State of Alaska (1994) and the Albert Nelson Marquis Lifetime Achievement Award (2018); Ms. Henkel was also the Principal Guest Composer at 28th Annual Dana New Music Festival (2012) and 31st Dana Festival (2015), Youngstown State University, Ohio.

When not working, Ms. Henkel enjoys traveling, spending time with her sisters and boyfriend, gardening, astronomy, and hiking the Cornwall Coastal Path in southwest England.

In 2007, Ms. Henkel ran the Los Angeles Marathon.

Ms. Henkel dedicates this recognition in loving memory of Wes Abbott, a most ardent supporter and performer of her music.

For more information, please visit silverbirchmusic.com.

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Marcia Jeter

Owner/Manager Princess Sweets, My Little Princess, Your Little Prince, Empire Deals, Royal Empire and My Little Prince & Princess Sweets LLC Woodbridge, NJ Marcia Jeter is being acknowledged by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Event Planning, as the Owner and Manager of Princess Sweets, My Little Princess, Your Little Prince, Empire Deals, Royal Empire, and My Little Prince & Princess Sweets LLC. Family owned and operated since 2016, after opening her first kiosk in Menlo Park, Princess Sweets now boasts 9 locations with 4 stores covering all of New Jersey. Princess Sweets LLC, has been catering to its customers in both the retail and wholesale markets, it was created to “satisfy a universal sweet tooth” and to provide an experience their customers can immerse themselves in and share with others. Princess Sweets LLC provides a variety of dessert bars, ice cream bars, and party favors offering them all with a personal touch unique to Princess Sweets that keeps customers coming back for more with their wide variety and selections, and is available to take orders 24 hours a day, 7 days a week for all your sweetest cravings!

After accumulating twenty-two years of experience as a legal assistant, Jeter has served as the owner of Princess Sweets for the

Melissa A. Landrosh-Fuller

last year and a half.

Behind the success of Princess Sweets Jeter furthered her skills by attending Catherine Gibbs where she took online courses in wedding and event planning for her training.

Jeter is also an affiliate to several organizations including the National Association of Professional Women, Woodbridge Chamber of Commerce, the NAACP, and the NJ Association of Professional Women.

She also is an avid supporter to a variety of charitable organizations ranging from the Make A Wish Foundation, Breast Cancer Awareness, Alzheimer’s, Diabetes, and helping out at her local church.

When Jeter isn’t running her sweet empire she enjoys bowling, shopping, and traveling.

Jeter dedicates her recognition and success in the loving memory of her parents Carl and Jean Jeter.

For more information, please visit. www.princess-sweets.com.

GOVERNMENT | MILITARY

Superintendent and Salesperson Public Works and Nerium International Midlothian, IL Melissa A. Landrosh-Fuller is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Public Works and Sales in her role as Superintendent and Salesperson at Public Works and Nerium International.

Providing the public with its infrastructure, Public Works is a tradition that has upheld society to function as it does. With a tradition steeped in authenticity, Nerium International provides health, beauty and wellness products. From herbal antioxidant mixes to rejuvenating skin care products, Nerium International is a forward thinking company with a very modern sensibility.

Empowering their workforce, Nerium International is an allencompassing model of sales. With classes and workshops, the sales force is given a comprehensive guide to become their own business professional with flexibility and freedom. With the mission statement to Make People Better, Nerium has also been a recipient of accolades and awards including #1 on the Inc. 500 list

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of America’s Fastest-Growing Private Companies in the Consumer Products and Services Category, the WWD Global 100 Award, and six CEO World Awards.

With a strong determination, Ms. Landrosh-Fuller thrives in two vastly different vocations. Specializing in supplements, probiotics, youth factor, and skin care, Ms. Landrosh-Fuller is abundantly knowledgeable on the revitalizing properties of the products she markets. With years of experience, Ms. Landrosh-Fuller is dedicated to health and wellness.

Always mindful of others, Ms. Landrosh-Fuller is involved in the local community and charitable to various organizations.

Loving and caring to her core, Mrs. Landrosh-Fuller dedicates this recognition to her husband, Justin and her four children.

For more information, please visit www.nerium.com.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

EVENT PLANNING

CWW Member Profiles

Carolyn I. Coleman, EdD

GOVERNMENT | MILITARY

Director of Strategic Planning and Operations USAID Derwood, MD Carolyn I. Coleman, Ed.D, is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the Government field in recognition of her role as Director of Strategic Planning and Operations at USAID. One of the leading U.S. government agencies that “works to end extreme global poverty and enable resilient, democratic societies to realize their potential,” USAID is known for providing development assistance on a global scale. Devoted to offering their clients eminent service, USAID specializes in providing assistance on a variety of issues, including climate change, the Global Health Initiative, hunger, economic growth and trade, education, gender equality, water and sanitation and working in conflict. With humanitarian efforts at the forefront of the agency’s values, USAID specializes in “bringing disaster relief and lifesaving assistance amidst complex crisis.”

Garnishing over thirty six years of experience in the industry, Dr. Coleman has established herself as an illustrious professional in the industry. A prominent professional in the field, Dr. Coleman

has attained extensive expertise in developing strong leadership skills and aided in the prevention of radicalization.

Early in her educational career, Dr. Coleman attained her Doctor of Education in Child Development with a concentration in Management from Nova Southeastern University. In her previous years, Dr. Coleman completed her Master’s degree in Political Science and International Relations from Atlanta University, her Bachelor’s degree in Political Science from Morgan State University, and her Master of Science degree in National Security Strategy from the U. S. Army War College.

In an effort to further enhance her professional development, Dr. Coleman is an esteemed member of several distinguished organizations including the International Women’s Leadership Association, Worldwide Branding and the National Association of Professional Women.

Dr. Coleman dedicates this recognition to the loving memory of her father, Walter, who passed in 1995, as well as to her mother, Irene.

For more information, visit www.usaid.gov.

Who’s New at CWW cont’d Michael L. Hoffman Rheumatologist Bay Rhematology

Andrea Arons Huseman Brokerage and Leasing Specialist Corporate Realty, Inc.

Nathaniel E. Jacob Dentist Jacob Dental

Colleen Jelley Owner Carolina Staging & Redesign, LLC

Ellie Mae Holm Demonstrator Stampin’ Up

Asad Syed Hussain Director Accolite

Janice L. Jacobs Transparency Coordinator U.S. Department of State (Retired)

Renata M. Jenkin Board Certified Dermatologist Dr. Renata Maria Jenkin

Garry J. Honcoop CEO Wonderland Printing Limited

Mark S. Indelicato Partner, Bankruptcy & Restructuring Hahn & Hessen LLP

Naomi T. Jacobs Licensed Clinical Psychologist Private Practice

Kelli A. Johnson Owner KJ HR Consulting Services

Michelle Inkster Staff Gastroenterologist Cleveland Clinic

Ann I. Jagan President & CEO / Certified Personal Transformation Coach PDQSI

Wanda Johnson Broker Coldwell Banker Brenizer Realtors

Marvin J. Huberman Attorney, Chartered Arbitrator and Mediator Marvin J. Huberman LL.B, LL.M

Fortuna Israel Psychiatrist Los Angeles County Mental Health

Musammat R. Jahan Internal Medicine Physician / Hospitalist Musammat R. Jahan, MD

Richard J. Juda CEO Innovative Healthcare Group: The Hospital Experts

Jill C. Hunter Director of Pharmacy New England Life Care

Donna J. Jackson Partner, Owner Donna J. Jackson & Associates

Subhash Jain Anesthesiologist Subhash Jain, MD Centers for Pain Management

Cid Rigel Kallen Attorney Bowman, Smith & Kallen, P.L.L.C.

Dr. Magda Van Hoyweghen Medical Mission Sister Government Hospitals in Africa, Holland, and Belgium

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Patricia Miesner

Chief of Defense Information Systems Network (DISN) Governance United States Department of Defense Laurel, MD Patricia Miesner is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the Government field in recognition of her role as Chief of Defense Information Systems Network (DISN) Governance at the United States Department of Defense.

As the nation’s oldest and largest government agency established in Laurel, Maryland, the United States Department of Defense has evolved since its inception during the revolutionary years. Tracing its roots back to pre-revolutionary times, the mission of the Department of Defense is to, “provide the military forces needed to deter war and to protect the security of our country.” With the headquarters stationed at the Pentagon, the department protects those that they serve.

Having attained over forty illustrious years of experience, Patricia Miesner is well-regarded for her outstanding contributions to the field. Having served twenty years on Active Duty in the U.S. Air Force, in her current capacity, Miesner serves as the Deputy Chief of Department of Defense’s Process Improvement Office. During her venerated career, Miesner has specialized in several facets of the government industry including deployment and management.

Additionally, Miesner has gained expertise within the areas of

request fulfillment, telecommunications, security, information assurance, process improvement, systems engineering, integration, troubleshooting and national security.

In an effort to further enhance her professional development, Miesner is an elite fellow of several prominent organizations including the National Association of Professional Women, which inducted her into the VIP Woman of the Year circle.

When she is not working, Miesner is an ardent volunteer of the National Kidney Foundation. She also enjoys reading, attending flea markets and spending time with her family – including her four children: Patrick, Christopher, Timothy and Jennifer; as well as her five grandchildren.

Miesner dedicates this recognition to her four children Patrick, Christopher, Timothy, Jennifer, as well as their spouses and significant others, and to her 5 Grandchildren. Miesner also dedicates this recognition to her mentors, Martha Buck, Jessie Shavers and Drew Jaehnig; and finally to the loving memories of both her mothers, Martha Sue Taylor and Ruth Elaine Kerr.

For more information, visit www.defense.gov.

Who’s New at CWW cont’d Kyle A. Kaplanis CEO Unity Dance and Mind

Alla Kleban Attorney Kleban Law Group, PC

Helena Jasna Kukla Psychiatrist Helen Jasna Kukla MD

Dr. Michele L. LeMay Obstetrician-Gynecologist Dr. Michele L. LeMay MD

Aron N. Kayembe Director of Corporate FP&A CSW Industrials, Inc.

Patrick Koski Realtor Trademark Realty

Larry K. Lenora Attorney Lenora & Upton

Armen G. Ketchedjian Anesthesiologist Boca Raton Regional Hospital

Urszula H. Kotlow Psychiatrist The Arizona Children’s Association

Melissa A. Landrosh-Fuller Superintendent / Sales Public Works / Nerium International

DeShonta Henry King OB-GYN Lenoir Memorial Hospital Sue King Realtor Greater Orlando Realty USA Inc. Rick D. Kirk Director Operations RJH Air Conditioning & Refrigeration Services

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Anthony D. Lane Owner Lane and Simple, LLC

Sunil Koul Senior Leader of Engineering Restoration Hardware

Michel Larroche CEO Materne North America

Sathya Krishnasamy Director of Technology Anthem, Inc.

Mandie S. Larson Sales Manager Natures Composites / Health & Wellness

James Krueger Attorney James Krueger Law Corporation

Alain Letourneau Attorney Cain Lamarre S.E.N.C.R.I. Joanne Levy Global Accounts Director Xerox Corporation Joseph A. Ley Pediatrician HMG Pediatrics at Medical Plaza

Travis J. Lee COO CloudPay Technologies, Inc.

Joseph D. Lichtenberg Psychoanalyst / Psychotherapist (Retired) Joseph D. Lichtenberg, MD

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CONTINENTAL WHO’S WHO • ICE MAGAZINE • WHO’S NEW AT CWW

GOVERNMENT | MILITARY

CWW Member Profiles GOVERNMENT | MILITARY

Major Seneta Burns Logistician and Officer United States Army Jber, AK Major Seneta Burns is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Military Services in recognition of her role Logistician and Officer of the United States Army.

To further advance her professional career, Major Burns is a distinguished fellow of several elite organizations including Delta Sigma Theta Inc, NAACP, the International Association of Women, and the Reserve Officers Association.

With eighteen years of experience in the army reserves as a logistician, Major Seneta Burns is revered for her outstanding service. Having spent eight years in event management and hospitality services, Major Burns was the honorary recipient of the Presidential Volunteer Service Award from former President Barack Obama.

Charitable to various organizations, Major Burns is an esteemed member of Habitat for Humanity and Community Mentoring in middle schools.

While pursuing her educational endeavors, Major Burns attended Shaw University in Raleigh where she specialize d in Business Administration. Major Burns is also a member of the R.O.T.C. (Reserve Officers’ Training Corp).

When she is not working, Major Burns enjoys cooking, reading, and watching movies.

Major Burns dedicates this recognition in loving memory of her mother, Gaynell D. Burns.

Deborah E. Backiel, DMD

HEALTHCARE: DENTISTRY

Dentist Dr. Backiel and Associates Philadelphia,PA Deborah E. Backiel, DMD is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in recognition of her work in the field of Dentistry at Dr. Backiel and Associates.

Determined to provide the best dental service in the Philadelphia area, Backiel and Associates provides their patients with Cosmetic Dentistry, Restorative Dentistry, as well as General and Family Dentistry. They cover a wide variety of dental services, making them a versatile, accessible dental practice for patients of all kinds.

At the head of the Backiel and Associates team is Dr. Backiel.

Exceptionally capable in all facets of dentistry, she is an expert in tooth replacement implant therapy, as well as cosmetic and aesthetic full mouth reconstruction. Truly passionate about providing her patients with the best experience possible, she is deeply committed to keeping up with all of the latest research in

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the field of dentistry, all while maintaining a warm, welcoming environment in her practice.

A distinguished Ivy League alumnus, Dr. Backiel studied at the University of Pennsylvania School of Dental Medicine. Having graduated in 1999, she has two decades of elite experience in her field and 13 years experience in working in her own dental practice.

Dr. Brackiel credits her drive to climb to the top of the dentistry field to have been inspired by her orthodontist, Dr. Mendaloff.

To further her professional development, Dr. Backiel is a member of the Academy of General Dentistry, the Pennsylvania Dental Association, and the Cosmetic Consortium.

In recognition of her incredible success in her field, Dr. Backiel was given the 2018 Top Doctor Award.

For more information, visit www.smilesbydrbackiel.com.

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Dentist Greg Ceraso DMD West Des Moines, IA Gregory F. Ceraso, DMD is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of his role as a Dentist at Greg Ceraso DMD. Dedicated to providing their clients with the quality medical services they deserve, Greg Ceraso DMD is a locally serving entity that specializes in all facets of dentistry. Offering a wide range of services, the dental practice is comprised of a team of well trained professionals adept in the areas of preventing, diagnosing and treating diseases and conditions associated with the mouth and overall dental health.

With over forty years of experience in the field of Dental medicine, Gregory F. Ceraso has established himself as a trusted name in the field of dentistry. Throughout his illustrious career, Dr. Ceraso has attained extensive experience in the areas of rehabilitation dentistry.

To further enhance his professional development, Dr. Ceraso is an esteemed member of several prominent organizations including American the Dental Association, International College of Implant Dentistry, and more.

HEALTHCARE: DENTISTRY

Dr. Liliana L.C. Calkins Specialist in Orthodontics and Craniofacial Orthopedics Sunrise Orthodontics Facial & Airway Development Center Reston, VA Dr. Liliana L.C. Calkins is recognized by Continental Who’s Who as a Pinnacle Professional of The Year in the field of Medicine in recognition of her role as Specialist in Orthodontics and Craniofacial Orthopedics at Sunrise Orthodontics Facial & Airway Development Center.

Dedicated to providing their patients with the quality medical services they deserve, Sunrise Orthodontics, Facial & Airway Development Center specializes in providing exceptional dental sleep and orthodontic care to those they serve. Utilizing the latest innovations in medical technology, the team at Sunrise Orthodontics combines the most advanced techniques with a compassionate approach to cater to the wellbeing of their patients.

With 24 years of experience as a specialist in Orthodontics, Dr. Liliana L.C. Calkins has established herself as a trusted name in the field of orthodontics. Always learning and growing in her profession, Dr. Calkins has attained extensive experience in all facets of orthodontics. With a commitment to her patients, Dr. Calkins has become well versed in the areas of dental sleep medicine, craniofacial orthopedics, nasoalveolar molding for infants, along with diagnosis and treatment for Temporomandibular Joint disorders. Dr. Calkins is committed advancing her knowledge on her profession and providing for her family. When asked about what keeps her in her profession, she stated, “My passion for learning and improving the quality of life of our patients.”

Graduating first in her class at dental school, Dr. Calkins graduated from National Autonomous University of Mexico City (UNAM) and earned her certification in orthodontics with honors.

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To further enhance her professional development, Dr. Calkins is an esteemed member of several prominent organizations including the American Association of Orthodontists, American Cleft Palate-Craniofacial Association, and The Dawson Academy, American Academy of Dental Sleep Medicine, Piper Education and Research Center, Spear Study Club, and International Academy of Orofacial Myology.

Charitable to various organizations, Dr. Calkins is an avid supporter of Tysons Youth Center and Girls on the Run where she not only donates, but also participates in marathons for the organization.

In recognition of her many professional achievements, Dr. Calkins was the honorary recipient of the International Association of Dentist-Patient Choice Award and named by the Northern Virginia Magazine as Top Dentist.

When she is not working, Dr. Calkins enjoys traveling, going to church, spending quality time with her family, hiking, kayaking, and playing the violin.

Married with 2 children, Dr. Calkins dedicates this recognition in loving memory of her father, Felipe de Jesus Lopez Bautista, her mother, Maria de Jesus Contreras Cabrera, her sister, Lupita Lopez Contreras, her husband, Matthew Calkins, their children Sophia & Stephen, Dr. Mark Piper, and Dr. Jim McKee. “Pause you who read this, and think for a moment of the long chain of iron or gold, of thorns or flowers, that would never have bound you, but for the formation of the first link on one memorable day.” — Charles Dickens.

For more information, please visit www.sunrise-orthodontics.com/team/dr-liliana.

Inner Circle Executive | Spring 2019 30

CONTINENTAL WHO’S WHO • ICE MAGAZINE

Gregory F. Ceraso, DMD

HEALTHCARE: DENTISTRY

CWW Member Profiles

Leonard Barry Smith, DDS

HEALTHCARE: DENTISTRY

Pediatric Dentist Dental Care for Children Calgary, AB, Canada Leonard Barry Smith, D.D.S., is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Dentistry.

A Pediatric Dentist at Dental Care for Children, the first pediatric dentistry in Calgary upon its opening in 1972, Dr. Smith has amassed over 49 years of experience in the medical industry.

Throughout his career, Dr. Smith has attained extensive expertise in the areas of dentistry, preventative care, medical education, cleanings, checkups, extractions, fluoride treatments, and orthodontics.

In addition to his work in practice, Dr. Smith serves as a Clinical Assistant Professor at the University of Calgary Department of Pediatrics. He is also a renowned advocate for the oral needs of children, and as such, is the Founder and President of the nonprofit organization titled the Foundation for a Healthy Mouth – titled Healthy Child in the United States. Additionally, he is the published author of “My Smile,” “What Do You See” and “Pediatric Oral Pathology.”

Throughout the course of his education and training, Dr. Smith earned his Doctor of Dental Surgery degree from the University of Alberta in 1968. Thereafter, Dr. Smith then completed a hospital residency at the Winnipeg Children’s Hospital in 1970 and earned a Master of Science degree and Pedodontic Dentistry certification from the Ohio State University in 1972.

To further advance his professional career, Dr. Smith is a distinguished professional of several elite organizations including holding the rank of Fellow of the Royal College of Dentists of

Canada, Life Fellow in the American Academy of Pediatric Dentistry, and a Life Diplomate of the American Board of Pediatric Dentistry.

In recognition of his professional accolades, in 2005 Dr. Smith received the Integrity Award from the Rotary Club of Calgary, Downtown Chapter and received a special achievement award from the American Academy of Pediatrics in 2014 for distinguished service and dedication to the mission and goals of the Academy.

Dr. Smith is available to speak to other professionals about the reality of Early Childhood Caries and the fact that this is an infectious disease that is about more than just baby teeth. He details the impact this preventable disease, which is now the most common, chronic infectious disease in children age five and younger in North America. This disease affects 28 percent of all children 2-5 years of age (5.6 million in North America) and of that 23 percent of children never get any oral health care (1.3 million in North America).Those children who do not receive care, or whose care is delayed, suffer from sleep deprivation, malnutrition, and neurodevelopmental impacts and are at risk of developing toxic stress.

Children with Early Childhood Caries who are neglected and or abused have a high potential of developing addictive behaviors, obesity, diabetes and cardiovascular disease as they approach early adulthood. Dr. Smith also analyzes the impact it will have and on the family and its relationship to domestic violence, along with its impact on society in general.

Charles William Wilcox, DDS

HEALTHCARE: DENTISTRY

Prosthodontist Charles William Wilcox, DDS Papillion, NE Charles William Wilcox, DDS is recognized by Continental Who’s Who as a Professional of the Year in the field of Dentistry in recognition of his role as Prosthodontist at Charles William Wilcox, DDS and Professor Emeritus at Creighton University School of Dentistry.

Dr. Wilcox graduated from the University of Nebraska College of Dentistry in 1972. Subsequently, he attended the University of Texas, Houston Dental Branch and Wilford Hall USAF Hospital,where he earned his Master of Science degree and certificate in Prosthodontics.

An active member in the United States Air Force for over twenty three years, Dr. Wilcox retired at the Rank of Colonel. Inspired by

31 Inner Circle Executive | Spring 2019

his commanding officer to specialize in prosthodontics, Dr. Wilcox suggests that “the advances in implantology have made Prosthodontics very exciting.” Following twenty three years as full time member of the Creighton University School of Dentistry faculty, Dr Wilcox was appointed Professor Emeritus. Dr. Wilcox is a distinguished fellow of several elite organizations including the National Board of Examiners.

Dr. Wilcox Dedicates this recognition to his wife, Donna Kay Wilcox, thanking her for her continuing love and support.

For more information, please visit dentistry.creighton.edu/about/mission-and-vision.

www.CWWICE.com

Prosthodontist and Dentist Florida Prosthodontics Merritt Island, FL Dr. Sundeep R. Rawal, DMD is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Dentistry in recognition of his role as a Prosthodontist and Dentist at Florida Prosthodontics.

A pillar of the dentistry community, Dr. Sundeep Rawal and the team at Florida Prosthodontics which includes his father, Dr. Raj Rawal, and Dr. Steven Schmid have been providing dental care to the residents of Orlando, Merritt Island, Melbourne, and the beaches of Central Florida for over 30 years. Renown on social media and through word of mouth, Dr. Sundeep is proud to say, “My practice is state-of-the-art.”

With over 12 years of experience in the field of dentistry, Dr. Sundeep stated, “I always wanted to be able to help people.” As part of one of the only team of clinicians in all of Central Florida who specialize in making teeth for head and neck cancer patients, Dr. Sundeep and the Florida Prosthodontics team give back to the community by conducting most of the procedures at no charge to the patient. For those entering the field, Dr. Sundeep advises, “Dentistry is a continued learning process.” In order progress the field of dentistry, Dr. Sundeep founded the Digital Dentistry Institute, a world class educational institute which holds courses all over the world and teaches other dentists new concepts that

Mark C. Carl, DDS

allow them to treat patients with the highest level of care.

Respected amongst the dentistry community, Dr. Sundeep’s research papers have been featured in respected dental publications including The American College of Prosthodontics, Dentaltown, Inside Dentistry, Compendium, and the Journal of Oral and Maxillofacial Surgery.

Throughout his education and training, Dr. Sundeep attended UF College of Dentistry to receive his Doctor of Dental Medicine degree (DMD). For his training in prosthodontics, Dr. Sundeep attended the University of California, San Francisco.

Past president of the Brevard County Dental Society and Florida Prosthodontic Association, Dr. Sundeep currently holds the Secretary position at the Dental Society of Greater Orlando and the Florida Academy of Cosmetic Dentistry. Also, he is the current Treasurer of the Central Florida District Dental Association and a delegate to the Florida Dental Association.

Dr. Sundeep dedicates this recognition to his wife, Nina Rawal, his daughters Ava and Rayna, and his father, Raj Rawal also a prosthodontist. He thanks them all for their continuing love, support, and inspiration.

To learn more, please visit www.floridaprosthodontics.com.

HEALTHCARE: DENTISTRY

Dentist Private Practice Fairfax, VA Mark C. Carl, DDS is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in recognition as a Dentist in his Private Practice.

undergraduate studies, Dr. Carl attended Georgetown University for his Doctorate of Dental Surgery and taught at that institution for four years thereafter.

Since 1985, Dr. Mark C. Carl, DDS and his team has been providing the highest quality of dental services to patients living in Fairfax, Chantilly, Centreville, Oakton, and Fairfax City.

Boasting great reviews online and by word of mouth, Dr. Carl’s practice specializes in General Dentistry, Cosmetic Dentistry, Pediatric Dentistry, Orthodontics and ClearCorrect, Periodontal Treatments, Sleep Apnea and Snoring Treatments, and more.

To further his professional development, Dr. Carl is a member of the American Dental Association, Virginia Dental Association, Northern Virginia Dental Society, and International Association for Orthodontics. He is also charitable to various local and community organizations.

With 36 years of experience, Dr. Carl’s expertise is Adult and Pediatric Dentistry as well as Cosmetic Dentistry.

Throughout his education and training, Dr. Carl obtained a Bachelor’s Degree at St. Bonaventure. Following his

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Outside of work, Dr. Carl enjoys spending time with family.

Dr. Carl and his wife, Deborah, have a son named Brian who attends the University of South Carolina and a daughter, Stephanie, who attends California Polytechnic State University.

For more information, please visit www.markcarldds.com.

Inner Circle Executive | Spring 2019 32

CONTINENTAL WHO’S WHO • ICE MAGAZINE

Dr. Sundeep R. Rawal, DMD

HEALTHCARE: DENTISTRY

“It’s deceptively simple: To treat your customers well, you must first treat your employees well.”

Creating & Sustaining a True Customer Service-Oriented Culture

By Denise M. Barry

I

t sounds a little cliché now, but traditional thought still holds — if you want your company to be successful, you must always put the customer first. But in my years in leading and growing Sales Teams, I have found this time and time again not to be the case.

In fact, it is your Employees, not your customers, who make or break how successful your company will be by maintaining and growing your customer base through excellent Customer Service, sometimes referred to as “Inside Sales” and / or “Account Management”.

It’s deceptively simple: To treat your customers well, you must first treat your employees well. In a recent interview from October 2014 with Inc. Magazine, Richard Branson makes an excellent remark on this essential truth: www.inc.com/oscar-raymundo/richard-branson-companiesshould-put-employees-first.html “Surprisingly, Branson recently revealed that Virgin does not put the customer first. In fact, Virgin employees are the company’s top priority. That may sound counter to decades-old business wisdom, but it has worked so well for Virgin that Branson says he’s surprised more companies haven't adopted an employee-centric management strategy.

“It should go without saying, if the person who works at your company is 100 percent proud of the brand and you give them the tools to do a good job and they are treated well, they’re going to be happy.”

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Once you adopt this mindset towards your employees, you are half way to creating an ‘employee-centric management strategy’ that Branson is talking about.

From Idea To Implementation But how do you now turn that strategy into a true Customer Service Oriented Culture? How does one define exactly what ‘treating your employees well’ means?

From my experience, there are three critical components in creating and sustaining a Customer Service Oriented Culture with your employees; • The Establishment of a Sales and Customer Service Vision for your company to determine and define what kind of Culture you need to foster. This is critical part of the process and must be inclusive of your Employees’ opinions for them to buy-in to supporting the Vision.

You can try to impose your own Vision on your Employees, but if they do not feel that it is being backed up by Leaderships’ commitment to developing and upholding new policies, procedures, etc. to achieve it, the Vision will wither and die becoming mere rhetoric you can hang at the front reception…just a piece of paper. www.CWWICE.com

If you want to achieve employee buy-in, and you must for the success of the Vision, you need to first find out what is important to them.

Is it a better life / work balance? Remote working? Is it more opportunities to earn performance-based bonuses?

Is it more vacation options, opportunities to work part-time or access to longer maternity leave?

There are NO cookie-cutter solutions here, as all companies are different. You must listen to your employees first to determine what is important to them. And don’t ever stop.

While your Vision may not waver, the strategy for getting there is always a dynamic one, never static, and needs to be reviewed regularly via open door feedback and clear paths of communication.

You need to walk the talk by demonstrating your own commitment to the Vision as well.

• A Commitment to Training is an Absolutely Critical Part of this Process in order to ensure the long-term success of the Vision.

Ongoing training on how to use digital devices, reporting platforms and mobile apps for example is required as technology is constantly evolving. Tools should be a way of enabling your Employees to perform their tasks more efficiently, not hindering them, which in turn will contribute to their sense of job satisfaction and enjoyment.

For promoting both Customer and Employee retention, creating a Customer Service-Oriented Culture by adopting an Employee-Centric strategy is, in my opinion, the more logical and “modern” approach by far versus the conventional wisdom of just “putting the customer first”.

Mr. Branson sums up this approach at Virgin most appropriately.

"If the person who works at your company is not appreciated, they are not going to do things with a smile…By not treating employees well, companies risk losing customers over bad service.”

To this end, Branson says he has made sure that Virgin prioritizes employees first, customers second, and shareholders third. ■

Personally, I like to take a two-pronged approach here: • The first prong is Assessments of the Employees to determine their skills, their knowledge, and their own personal goals. i.e. What do they like to do? What are they good at? What don’t they like to do? Where would they like to be in 5 years? Are they a right ‘fit’ for the position?

This way they will be challenged and able to use their skills to their best ability. If this is not the case, then they will only be stressed, frustrated and /or bored, which does not bode well for excellent Customer Service.

Work with a credible HR company that can help you in your assessment process if you do not have this already as part of your hiring function. Assessments should also be performed on an ongoing basis for Employee Development and Succession Planning.

• The second prong is the Training Schedule that needs to be developed for each role based upon the requirements of the positon.

About the Author: Denise M. Barry is an Entrepreneurial Sales Leader who is passionate about New Business Development.

From practicing Consultative Sales for over 26 years, Denise is convinced it is a Methodology that successfully spans multiple industries as the ‘steps’ are the same regardless of what the product or solution is. She has been very fortunate to have had opportunities to mentor and coach many new Sales Leaders in Consultative Sales over her Career.

Denise specializes in Outsourced Sales for her Global clients, enabling them to: • Launch new Products and Gather Analytical Data • Open up new Marketplaces and Verticals ‘dip their toe in first’ • Increase Sales and ‘Top-up’ Pipelines

Whatever your industry, ongoing and continuous training ensures that your employees are provided access to the knowledge they need to perform their jobs well, and demonstrates that you are, in fact, making an investment in them and their future.

---------------------------------------------------------------

Ensuring your employees are provided the tools necessary to perform their jobs, and that they are kept current.

Business number: (905) 508-8142

www.CWWICE.com

For more information on our New Business Consulting and Coaching Service, please contact us: Email address: denise_barry@hotmail.com Cell number: (647) 295-8142

Inner Circle Executive | Spring 2019 34

CONTINENTAL WHO’S WHO • BUSINESS REVIEW

BUSINESS REVIEW

CWW Member Profiles

Dr. Nathaniel E. Jacob

HEALTHCARE: DENTISTRY

Cosmetic Dentist Jacob Dental, Private Practice Great Neck, NY Continental Who’s Who is recognizing Dr. Nathaniel E. Jacob as a Top Dentist for his work as a cosmetic dentist at his own private practice Jacob Dental.

With an exceptional educational background from the Columbia College of Dental Medicine, Dr. Jacob earned his doctorate in dental surgery.

Since 2016, the offices of Jacob Dental works to provide a soothing environment to lessen the anxiety some may face when having to get dental work done. With their dedicated staff, they work tirelessly to provide a compassionate, painless work for their patients all while providing comprehensive care and knowledge for how their patients can maintain their brilliant smiles and healthy gums.

Along with his professional career, Dr. Jacob is also a member of the New York State Dental Association, the American Dental Association, the Nassau County Dental Association, and is charitable to Tomchei Shabbos.

Dr. Jacob has made it his mission at his practice to help relieve patient anxiety about receiving dental care. He is specialized in doing dental cleanings, fillings, crowns, bridges, and root canal therapy. He is dedicated and patient oriented, and always welcoming new patients into his practice.

Dr. Robert J. Zakoff

When Dr. Jacob isn’t working, he enjoys spending time with his family, playing basketball, and engaging in a round of laser tag.

Dr. Jacob would like to dedicate this recognition to his wife Dahlia and his children Ayla, Lielle, Ezra and Evie, and his mentor Dr. Carl Pfeffer.

For more information please visit www.jacobdental.org.

HEALTHCARE: DENTISTRY

Dentist Pain Management Specialist Scottsdale, AR Dr. Robert J. Zakoff is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Medicine in recognition of his role as a Dentist and Pain Management Specialist.

Practicing dentistry for over 55 years, Dr. Zakoff has been treating head and neck pain along with Temporalmandibular Disorders at his private practice for over 38 years. Keeping with modern technology, Dr. Zackoff has implemented advanced imaging and diagnostic equipment including the use of Computerized Tomography at the Cranio-Facial-Cervical Imaging Center since 1990.

Throughout his education and training, Dr. Zakoff graduated from Loyola University Dental School in Chicago in 1959. Upon graduation, Dr. Zackoff entered a Dental Internship program at the University of Chicago (1963-1964). In 1963, Dr. Zackoff received his Illinois State License. Training under Dr. Janet G. Travell M.D. and Dr. Lawrence Funt, D.D.S., Dr. Zakoff gained experience and knowledge that would carry him through his career. Devoted to his patients’ well-being, Dr. Zakoff attended the Myofacial Pain Program in 1985.

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To further his professional development, Dr. Zackoff holds membership with the American Academy of Pain Management (Diplomate 1992-2013), People to People International (2011), the American Academy of CranioFacial Pain Center (AACP) in Washington, D.C. and Chicago, IL (1992), the American Equilibration Society, the American Prosthedontic Society, the American Academy of General Dentistry, and the American Dental Society. Philanthropically minded, Dr. Zackoff is generous in his charitable donations to organizations in support of orphans, domestic violence, and veterans. Dedicated to his community, Dr. Zackoff volunteers at Loyola University Medical Center (Anatomy Laboratory).

When not treating patients, Dr. Zackoff enjoys exercising, health and wellness, and reading.

Dr. Zakoff dedicates this recognition in loving memory of his beloved wife, Mary Ellen.

To learn more, please visit www.focusonpainanddysfunction.com.

www.CWWICE.com

Dentist Retired Cherry Hill, NJ Michael I. Rouff, DMD is recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Dentistry in recognition of his role as a Dentist.

Now retired, Dr. Rouff is an advocate for positive change in the dental field. After getting seriously ill from lead and mercury poisoning two years ago, Dr. Rouff now champions the effort to eliminate lead/nickel/mercury based fillings. Progressive and modern, Dr. Rouff used Ozone in his dentistry to kill bacteria and sterilize the environment in which he worked. Technologically saavy, Dr. Rouff now wants to start a web portal with the goal of bringing to public attention to mystery illnesses caused by chemicals and products found in some dental services. Trying to make the patients comfortable, Dr. Rouff treats patients like a part of his family. Focusing on healthcare and not just disease management,

Amy Campbell

Dr. Rouff works to incorporate holistic and traditional practices into his dentistry as complementary to one another. Ever vigilant, Dr. Rouff tries to understand the full scope of what ails his patients and what steps need to be taken in order to get them healthy and happy. In order to get to the root of the issue, Dr. Rouff has created a system of five questions: Where have you been? Where are you now? Where do you want to be? How are we going to get there? What kind of support will you need?

Throughout his education and training, Dr. Rouff obtained his medical degree in 1988 from the University of Pennsylvania.

For more information, please visit www.iaomt.org and watch Dr. Rouff’s YouTube video found at www.youtube.com/watch?v=20MFS1BQ5Jo.

HEALTHCARE SERVICES

Director of Regulatory Affairs Smith & Nephew Inc. Colleyville, TX Amy Campbell is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the Healthcare field in recognition of her role as Director of Regulatory Affairs at Smith & Nephew Inc. A leader in the medical supply industry, Smith & Nephew Inc. specializes in wound care and orthopedic products. An avid supporter of healthcare professionals in more than 100 countries in their daily efforts to improve the lives of their patients, Smith & Nephew has committed their practice to bettering the health and wellness of those they serve. With performance, innovation, and trust at the forefront of the company’s values, the medical supply center specializes in providing supplies with regards to advanced wound management, sports medicine, orthopedic reconstruction, trauma, extremities and more. Developing a pioneering approach, the company utilizes the latest innovations in medical technology to supply healthcare professionals with the tools they need to provide exceptional care to their patients.

www.CWWICE.com

With over five years of experience in the field of medical equipment and 21 years of experience in the industry, Amy Campbell has established herself as a trusted name in the profession. Throughout her illustrious career, Ms. Campbell has attained extensive expertise in the areas of regulatory affairs. Having spent almost two years in her current position as Director at Smith & Nephew, Ms. Campbell hopes to expand her network in the near future.

While pursuing her educational endeavors, Ms. Campbell earned her Bachelor’s Degree in Biochemistry from Texas A&M. To further advance her professional career, Ms. Campbell maintains affiliation with several prominent organizations including RAPC, AMWA, and the MS Society.

When she is not working, Ms. Campbell enjoys reading, quilting, and spending quality time with her two dogs, silver labs.

For more information, please visit www.smith-nephew.com.

Inner Circle Executive | Spring 2019 36

CONTINENTAL WHO’S WHO • ICE MAGAZINE

Michael I. Rouff, DMD

HEALTHCARE: DENTISTRY

CWW Member Profiles

Carol Head, RN, MSN

HEALTHCARE SERVICES

Consultant Healthcare and Nursing Albuquerque, NM Carol Head, RN, MSN, is recognized by Continental Who’s Who as Inner Circle Woman of The Year in the field of Healthcare in recognition of her role as Consultant.

designated OB anesthesia, which resulted in decreased wait time for patients requesting epidurals and a 20% increase in patient satisfaction.

Having over 40 years of experience in the healthcare industry, including 25 years in maternal-child nursing, Carol Head is revered for her outstanding contributions to the industry. A proven leader with an intense focus on building positive physician/nurse relationships, team building, quality management, customer satisfaction, revenue and productivity enhancement and cost reductions, Carol is known for her strategic planning, reengineering, with the ability to initiate positive change.

Throughout the course of her education and training, Carol earned her Master’s degree in Nursing from the University of Phoenix.

For nearly the past decade, Carol has served as a Senior Nursing Leadership Consultant. Providing operational leadership for Women’s Services in both small and large organizations, ranging from 1300 births to 5000 births/year, Carol has led an initiative to improve nursing professionalism, resulting in 50% of nursing staff being OB Certified and 100% of staff certified in fetal monitoring, implemented cross-training throughout OB services, resulting in improved productivity and decreased utilization of agency nurses.

In addition, she collaborated with Anesthesia group to implement

To further enhance her professional development, Carol is a distinguished fellow of several elite organizations including the National Association of Professional Women, ANA, AWHONN, and Sigma Theta Tau. Charitable to various organizations including the V.I.L.LA.G.E Projects, Carol has participated as a volunteer at a Medical Center in Ghana on an annual basis, and is in the process of starting a Nursing Scholarship in her mother’s name in the village of Senya-Beraku, Ghana. Carol is passionate about women’s health and breast cancer awareness charities and organizations as well.

When she is not working, Carol likes to spend her spare time golfing, traveling and listening to Jazz.

For more information, please visit Carol’s profile on LinkedIn.

Rev. Richard H. Klingeisen

HEALTHCARE SERVICES

Coordinator of Health Services Diocese of Green Bay Reedsville, WI Rev. Richard H. Klingeisen is recognized by Continental Who’s Who as Pinnacle Professional of The Year for his notable work in the Healthcare and Pastoral Care fields.

Throughout the course of his educational pursuits, Rev. Klingeisen obtained his Bachelor of Arts degree in Philosophy at The St. Paul Seminary in St. Paul, Minnesota.

Coordinator of Health Services at the Diocese of Green Bay, and Pastor at St. Mary’s Clarks Mills and St. Michael Whitelaw, Rev. Klingeisen has worked in the clergy since 1972. Throughout his illustrious career, Rev. Klingeisen has attained extensive expertise in support and vision of Catholic education, as well as supporting and counseling the families of the sick and dying. In his current capacity, Rev. Klingeisen facilitates meetings, and is a consultant for medical/ethical issues as well as end of life issues.

To further advance his professional career, Rev. Klingeisen is an esteemed member of several prominent organizations including the Catholic Medical Association as well as the Local Guild of the Catholic Medical Association, and the National Association of Catholic Chaplains.

“We need to build a civilization of love in the midst of a culture of death,” Rev. Klingeisen said. “We can do this by supporting the dying and their families spiritually through prayer and in practical ways, like a visit or a phone call. Today there are so many ways to make dying easier whether the person is at home, or in a long-term care facility, or an acute-care hospital. Working with physicians and nurses, we can show respect and love as we provide palliative (comfort) care.”

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Charitable to various organizations, Rev. Klingeisen sits on the local board to facilitate recruitment and support for the volunteers from the diocese of Green Bay who wish to help St Vincent Mission in Eastern Kentucky with home repair and youth outreach.

When not working, Rev. Klingeisen enjoys working on a dairy farm with his younger brother, playing golf and reading particularly in the winter.

For more information, visit www.gbdioc.org.

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Lilia Lizano OB-GYN Women’s Group for Health

Amin M. Medjamia Director of Medical Affairs Abiomed

Lauren Ozbolt Psychiatrist Lauren Ozbolt MD

Muhammad Azam Razzak Owner Marsers Consulting

Buddy Lockwood CEO/Owner Artemis Shielding

Vanessa Mejia CEO My Colors Speak, Inc.

Julie Parham CEO jpq 2 Production

Kristina Sarah Lyke Attorney Lyke Law PLLC

John J. Milaski Broker Associate Miloff Aubuchon Realty Group

Jermarcus C. Parker Assistant Director OTG Management

Christine Renaud Licensed Clinical Social Worker / Author Compass Counseling Services of Northern Virginia

Gregory Michael MacGregor Founding Partner MacGregor|Madhok LLP

Kym Mitchell President KKAS Corporation

Carrie Passavant Founder Lean In: Performance Consulting

Christopher C. Machenberg Director of Chemical Safety CXS

Kelly M. Morgan Attorney Morgan Law Offices, LLC

James Patrick Madigan CEO/Consultant James P. Madigan Consulting

John F. Munger Partner / Attorney MCD PLC Law Firm

Jill Paulson Director of Community Relations, Development, & Education Optimal Hospice: A Bristol Hospice Company

John Philip Mamana Internal Medicine Physician Executive MD

Vivian Naidoo Managing Director LogistiSmart

Robert Frank Mannis Psychologist Evergreen Psychology

Gwen M. Neal Attorney Gwen M. Neal, Attorney at Law LLC

Belinda Marcus, MD Wound Care Physician Belinda Marcus MD Neil Maron Psychologist / Executive Director Starting Point Services for Children Alice Martanegara State Director of Nursing California of Western Governors University Tigran Martinian Founder / Attorney Martinian & Associates Inc. Shirley Ann Mastrorilli Executive Assistant Fincantieri Marine Systems North America, Inc.

Sophie Njau Secretary Faith Fellowship Ministries International Christopher R. Noonan President/Founder Going Gas Garrett Norman Director of Business Operations SkyBridge Resources Timothy S. Null EHS Manager / Human Resources / Safety Manager Bevolution Group Michael Daniel O’Keefe Senior Counsel Thompson Coburn LLP

Matt A. Mattero President and CEO Matt?s Services - Matt Mattero Ministries & Impressions

Terry O’Neil Member/Partner Bond Schoeneck & King Attorney at Law

Dustin Alan McCain Owner and Principal Innovative Compliance Solutions

Harriet Odom CEO HNK Moving Company

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Kelley Phipps Sr. Instructional Designer OptumRx

Melissa L. Rice Director of Marketing and Operations Par Commercial Brokerage Delilah Richmond Sr. Operations Coordinator Cobham Mission Systems, Inc. Merle S. Robboy OB/GYN Merle S. Robboy, MD, A Professional Corporation

Suzette Pierre Salandy Owner I Am Suzette, LLC

MarkRobinson General Manager TSR Solutions

Tina Plett Real Estate Professional Sutton Group - Kilkenny Real Estate Amanda K. Poitras Director Strength Counselling Services Robert Prendimano, Jr. CEO & Founder JobbHopp

Todd Robinson Director of Business Development XCM Kim Liiv Rose Senior Director, Strategic Partner - Integration Solutions ICON Plc Michael I. Rouff Dentist (Retired)

Aleksandr Pritsker Associate Realtor RE/MAX Central

Bruce L. Rowe Director of Marine Services Forever Resorts

Lori Pyne Paralegal & Blogger Yosemite Mom

Stephanie Roy Associate Vice President Performance and Reward HSBC

Mohamed M. Rafi Founder / CEO Princeton Vitamins LLC / Bioactives American Corp Victor T. Ramirez Director E-Business Solutions Systran Sundeep R. Rawal Prosthodontist / Dentist Florida Prosthodontics

Kirk J. Retz Attorney and Founding Partner Law Offices of Retz & Aldover LLC

Saili Ruiz Dentist SMILE Dental Group Kumar Rupesh Senior Manager - Finance & Operations FUTEK Advanced Sensor Technology, Inc.

Inner Circle Executive | Spring 2019 38

CONTINENTAL WHO’S WHO • ICE MAGAZINE • WHO’S NEW AT CWW

Who’s New at CWW cont’d

CWW Member Profiles

Richard J. Juda, MD, MBA, CEP

HEALTHCARE SERVICES

CEO Innovative Healthcare Group: The Hospital Experts Bonita Springs, FL Richard J. Juda, MD, MBA, CEP is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of his role as CEO of Innovative Healthcare Group: The Hospital Experts.

Having devised a business plan for hospitals associated in critical care which resulted in consistent ICU revenue growth over a three-year period: $9 million in 2010, $15 million in 2011, and $23 million in 2012, Dr. Richard J. Juda is well-regarded for his extraordinary contributions to the medical industry. With over 23 years of experience in the medical profession, he developed a critical care core group in the ICU to improve services, cut resource waste, and cut costs, becoming the most profitable in the country.

Serving in his current capacity as CEO of Innovative Healthcare, Dr. Juda developed and authored an ICU management program business with a training model for all aspects of critical care.

Initially starting out as a firefighter and paramedic, after attending medical school, Dr. Juda founded the Innovative Healthcare Group which seeks out in assisting hospitals build tactical alignments. Throughout his illustrious career, Dr. Juda has attained extensive experience in the areas of hospital leadership, physician relations, merger and acquisitions, due diligence, market analysis, business case feasibility, post merger integration, operational improvement, physician relations, strategic planning, hospital operations, ambulatory care, revenue cycle, physician groups, business development, and more.

Michelle M. Bhear

Attributing his successful, longstanding career to his ability to listen and educate, Dr. Juda states that he has, “successfully turned around hospital departments and programs and achieved profitability for hospitals and doctors.” In looking to the future, Dr. Juda hopes to expand nationally and internationally.

Board Certified in Anesthesia and Neurocritical Care and a Certified Physician Executive, throughout the course of his education and training, Dr. Juda attended the University of Massachusetts where he earned his Master of Business Administration degree. Thereafter, Dr. Juda would go on to attend St. George’s University where he attained his Medical Doctor Degree. Completing post graduate fellowship at Yale University and post graduate residency at the University of Connecticut, Dr. Juda became well versed in all facets of surgical care, anesthesia, and critical care.

To further enhance his professional development, Dr. Juda is a distinguished fellow of several elite organizations including the American College of Healthcare Trustees, American College of Healthcare Executives, American Association for Physician Leadership, Neurocritical Care Society, American Society of Anesthesiologists, Society of Critical Care Medicine, and American Association of Physician Executives.

Dr. Juda dedicates this recognition to his wonderful wife, a Cardiologist, for her continuing love and support in life and the business.

For more information, please visit www.thehospitalexperts.com.

HEALTHCARE SERVICES

Laboratory Supervisor II Adventist Medical Center Portland, OR Michelle M. Bhear is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of her role as Laboratory Supervisor II at Adventist Medical Center.

Specializing in cardiovascular care, emergency services, orthopedics, radiation oncology, surgery, imaging, rehabilitation and labor & delivery, Adventist Medical Center is a full-service acute care center. A faith based organization, the Center is a not-for-profit dedicated to the needs of patients in the Portland area. Beyond that, the center extends its services to the national level with a network of more than 550 physicians.

Amassing over 20 years of experience in the healthcare industry, Ms. Bhear strives to ensure the highest level of quality in her laboratory. With an eye for detail, Ms. Bhear specializes in lab

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quality, compliance, OSHA, project management, and change management.

Before embarking on her career in the field of medicine, Ms. Bhear received a Bachelor of Arts from the University of Cincinnati.

In an effort to further advance her career, Ms. Bhear is an affiliate of the Advisory Committee of Portland Community College, the Oregon Chapter of ASCLS and the ASCP; Charitable to various organizations, Ms. Bhear is a member of Red Cross, her local food bank, and the Humane Society.

Devoted to her family, Ms. Bhear is a proud mother of 2 children, and the proud daughter of Tom Bhear. Ms. Bhear dedicates this recognition to her mentors, Sharon Moulten and Ginger Baker.

For more information, please visit www.adventisthealth.org.

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Pediatrician, Genomist, & Immunologist Boston Children’s Hospital Brookline, MA Chester Allan Alper, MD is recognized by Continental Who’s Who as a Top Medical Researcher in recognition of his role as a Pediatrician, Genomist, & Immunologist at Boston Children’s Hospital.

Recognized as one of the most ubiquitous medical facilities in the United States today, Boston Children’s Hospital prides itself on its exceptional customer service and hands on approach in assuring the health and wellness of their patients. With communication, respect, excellence, accountability, teamwork and innovation at the forefront of the company’s values, Boston Children’s Hospital is a well-regarded medical practice whose mission is to be the “leading source of research and discovery.”

Devoted to implementing quality and efficient patient safety in everything they do for over 140 years, the medical institution hopes to advance pediatric care worldwide.

With over fifty five years of experience in the medical professional, Dr. Chester Allan Alper is revered for his remarkable contributions to the medical profession. With participation in groundbreaking medical research in genomics and immunology, Dr. Alper has conducted research in establishing population markers for Type One Diabetes in children. Attributing his longstanding success to his ability to work with good people, when asked his advice to newcomers in the industry, Dr. Alper states “It’s often a matter of chance.” When asked his advice to novices in the industry, Dr. Alper states, “Persevere and maintain curiosity, critical

Armen G. Ketchedjian, MD

thinking and open-mindedness.”

Well versed in the areas of Genomics and Immunology Research, Dr. Alper has studied the genetics of complex (polygenic) disease in humans. Dr. Alper and his colleagues have investigated expansively the relationship between genetic differences in the human MHC with differences in the immune function of a variety of “white blood cells,” or leukocytes.

While pursuing his educational endeavors, Dr. Alper attained his Medical Degree from Harvard Medical School. Thereafter, Dr. Alper would then go on to complete both his internship and residency at Boston City Hospital. Curiosity has driven him ever since. Upon entering his fellowship in Hematology, Dr. Alper moved into pediatrics, immunology and, finally, genetics. This led to discoveries in the field of the serum proteins. Once it was clear that several of these were encoded within the major histocompatibility complex, his interest and focus shifted to the genetics of human autoimmune diseases, including type 1 or childhood diabetes.

When he is not working, Dr. Alper plays the recorder, and does Chinese calligraphy and cartooning in his spare time.

Dr. Alper dedicates this recognition to his current colleague, Instructor Charles Larsen.

For more information, please visit www.childrenshospital.org.

HEALTHCARE | MEDICINE

Anesthesiologist Boca Raton Regional Hospital Boca Raton, FL Armen G. Ketchedjian, MD is recognized by Continental Who’s Who as a Pinnacle Lifetime Member as an Anesthesiologist at Boca Raton Regional Hospital.

A recognized leader in Cardiovascular Care, Oncology, Women’s Health, Orthopedics, Emergency Medicine and the Neurosciences, Boca Raton Regional Hospital implements 400 licensed beds, 800 physicians, and a nursing and support staff of 2000 and 1200 volunteers to create one of the preeminent hospitals in Florida.

Graduate School at New York Medical College in Valhalla, NY (1991). Following that, Dr. Ketchedjian finished his Residency at New York Hospital-Cornell Medical Center in 1996 and his Fellowship at Memorial Sloan Kettering Cancer Center in the same year.Giving back to his community, Dr. Ketchedjian is charitable to various local organizations.

When he is not working, Dr. Ketchedjian enjoys kayaking and fishing, and his favorite vacation destinations is Key West and Italy.

A member of the Yale faculty from 1996 to 2000, Dr. Ketchedjian has 20 years of experience in the medical field as a board certified Anesthesiologist.

Armen decicates this recognition to his wife, Kelly forher continuing love and support. He also dedicates this to Dr. Patch Adams and in loving memory of Dr. Alan Van Poznak.

Throughout his education and training, Dr. Ketchedjian completed

For more information, please visit www.brrh.com.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

Chester Allan Alper, MD

HEALTHCARE | MEDICAL RESEARCH

CWW Member Profiles

Dr. Anand C. Thakur

HEALTHCARE | MEDICINE

Pain Management Specialist and Interventional Pain Physician ANA Pain Management P.C. Clinton Township, MI Dr. Anand C. Thakur is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Medicine as a Pain Management Specialist and Interventional Pain Physician at ANA Pain Management P.C. Tackling the entirety of pain related issues, ANA Pain Management P.C. specializes in Pain Management Services, Non-Surgical Treatment, Interventional Techniques, and more.

With a primary specialty in Anesthesiology – Pain Medicine, Dr. Thakur considers himself a “regular country doctor” who cares deeply about all his patients. Boasting 23 years of experience as a Physician, Dr. Thakur makes a priority to spend a lot of time with each patient to ensure a thorough and comprehensive diagnosis treatment of pain issues. For newcomers entering the field, Dr. Thakur advises, “You have to love your patients and don’t worry about the money.” The key to his success is “getting up after failures.”

Dr. Bonnie Fraser

Throughout his education and training, Dr. Anand graduated from St George’s University School of Medicine to receive his Medical Degree. Following that, Dr. Anand completed his residency at Hahnemann University Hospital, Hospital of the University of Pennsylvania, and he completed his Fellowship at Hospital of the University of Pennsylvania. Dr. Anand is certified by the ABMS Board of Anesthesiology and the ABMS Board of Anesthesiology – Pain Medicine.

To further his professional career, Dr. Anand is affiliated with St. John Macomb-Oakland Hospital, the American Sociological Association, the American Society of Regional Anesthesia, and the Pain Medicine and the Spine Intervention Society Dr. Thakur dedicates this recognition to his mentors, Peter Stuart MD and Mike Ferrante MD (Director at UCLA). He also dedicates this to Stuart Weiss MD, David Smith MD, and Robert Batchaw.

For more information, please visit www.anapain.com.

HEALTHCARE | MEDICINE

Wound Care Physician Valley/Henderson Hospital Henderson, NV Dr. Bonnie Fraser is being acknowledged by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine for her work as a Wound Care Physician at Valley/Henderson Hospital.

always advised anyone looking to go into the medical field to “Be proud and passionate about the profession of medicine, because it’s a privilege not a right to be a physician.”

It is at Valley/Henderson Hospital where Dr. Bonnie Fraser worked to carry out the mission of the hospital to improve patients’ health, by enriching their lives through quality care and comprehensive education to every patient each time. With compassion, innovation, and partnership at the forefront of the hospitals core values, they lead their staff into delivering excellent health care service through every individual and family encounter.

Dr. Fraser’s exceptional educational background plays a crucial role in her success; she studied at the Ross University-School of Medicine where she received her MD in Medicine. Dr. Fraser completed her residency in Michigan State University KCMS & SUNY Upstate for General Surgery. Following that, Dr. Fraser finished her Fellowship at the University of New Mexico in Orthopedic Hand & Microvascular.

With 17 years of illustrious service, Dr. Bonnie Fraser served as an expert in Hand & Microvascular Surgery. Her motto for success has always been to take the pain away early and often, and to become a better doctor. After 17 years as a dedicated surgeon, she couldn’t find it in her compassionate nature to step away; it was from there she made the transition from Hand Surgeon to Wound Care Specialist. With her pride in the medical service she has

In addition to practicing medicine, Dr. Fraser is a member of a Karate Group ran by Grand Master John Natividad’s Dojo and loved to take advantage of hiking in the mountains of Las Vegas.

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Dr. Fraser would love to dedicate her recognition in the memory of her late father Robert Fraser, as well as to her family members and mentors who have supported her in all of her endeavors.

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General Surgeon Carlos A. Barba, MD PLLC Rancho Viejo, TX Carlos A. Barba, M.D. is recognized by Continental Who’s Who as Pinnacle Professional of The Year in the field of Medicine in recognition of his role as a General Surgeon at Carlos A. Barba, MD PLLC. With the health and wellness of their patients at the forefront of their company’s values, Carlos A. Barba, MD PLLC has become a frontrunner in the medical industry. The facility has devoted its practice to providing their clients with exceptional service utilizing the latest innovations in medical technology. Committed to providing healthcare geared towards the health and wellness of those they serve the medical practice pride themselves on treating all their patients with dignity and respect. The team at Carlos A. Barba, MD PLLC understands the sensitive nature of surgery and make sure they are there to address any concerns their patients may have.

With over twenty six years of experience in the medical field, Dr. Carlos A. Barba is revered for his remarkable contributions to the profession. Having established himself as a trusted name in the industry, Dr. Barba has served in his current capacity as a General

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Surgeon at Carlos A. Barba, MD PLLC for ten years. Some of the most common procedures Dr. Barba performs include Weight Loss Surgery, Hernia Surgery, Gallbladder Surgery, and Thyroid Surgery. As a weight loss surgery specialist, Dr. Barba not only specializes in all facets of general surgery but in minimally invasive surgery and traditional open surgery as well.

While pursuing his educational endeavors, Dr. Barba attended the Faculty of Medicine of the University of Panama where he earned his Medical Doctor degree.

Certified by the American Board of Surgery, Dr. Barba is an eminent fellow of several elite organizations including ACS, CSC, ASBMS, PTS, and IAHP. Currently, Dr. Barba mentors in Panama and Latin America with several Trauma Surgeons.

When he is not working, Dr. Barba enjoys golfing, biking, and traveling.

Dr. Barba dedicates this recognition in loving memory of his father, Carlos A. Barba, Sr. For more information, please visit www.carlosabarbamd.com.

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Carlos A. Barba, MD

HEALTHCARE | MEDICINE

CWW Member Profiles

Belinda Marcus, MD

HEALTHCARE | MEDICINE

Wound Care Physician Belinda Marcus MD Atlanta, GA Belinda Marcus, MD is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of her role as a Wound Care Physician at Belinda Marcus MD. A seasoned clinician and medical director, her experience within medicine spans the spectrum from research and teaching to everyday clinical practice. Her scientific endeavors began with bench research at Merck & Co. and as a college student at University of Pennsylvania, and has since included a multi-center prospective trial, case studies, and peer-reviewed publications within the realm of wound care.

Her medical career began at the University of Chicago-Pritzker School of Medicine, where she was inducted into the Alpha Omega Alpha Medical Honor Society. She completed her residency in emergency medicine at the University of Cincinnati. She moved to Atlanta in 2000 for an assistant professor position at Emory University, where she brought emergency uses of ultrasound to Grady Hospital for faculty development, resident education, and the overall advancement of clinical emergency medicine.

In 2003, she immersed herself into the world of hyperbaric medicine and wound care. Over the last 15 years, she has continued to explore new technologies within this unique specialty and has lectured extensively on her clinical experiences. She joined the Center for Vascular Intervention (CVI) in February of 2018. Her goal at CVI is to provide the most comprehensive, innovative and integrative care to all of her patients. CVI provides outstanding care with

unmatched efficiency and success, as it is the only combined vascular and wound care practice in the Greater Atlanta area.

Through it all, her passion and primary focus remains delivering outstanding care to her patients. Her professional goal is to see all patients heal and return to a happier, healthier and improved quality of life.

A distinguished scholar, Dr. Marcus has authored, “Treatment of large, complex, non-healing wounds with cryopreserved amniotic suspension allograft: a case series,” and “The use of PriMatrix, a fetal bovine a cellular dermal matrix, in healing chronic diabetic foot ulcers: a prospective multicenter study.”

To further enhance her professional development, Dr. Marcus is a distinguished fellow of several prominent organizations including the American College of Emergency Physicians (ACEP), Undersea and Hyperbaric Medical Society (UHMS), American College of Hyperbaric Medicine (ACHM), and American Board of Wound Management.

Dr. Marcus is first and foremost a mother to two amazing children and 3 adopted rescue dogs. In her spare time, she enjoys music, traveling, reading and movies.

Dr. Marcus dedicates this recognition to her mother, Dora Marcus, and her children, Sophia and Zachary, for their continuing love and support. She also dedicates this in loving memory of her father, Sam Marcus.

Brandon M. Lingenfelter, DO, PhD

HEALTHCARE | MEDICINE

OB-GYN Brandon M. Lingenfelter, DO, PhD and Princeton Community Hospital Princeton, WV Brandon M. Lingenfelter, DO, PhD is recognized by Continental Who’s Who as Pinnacle Professional of The Year in the field of Medicine in recognition of his role as an OB-GYN at Brandon M. Lingenfelter, DO, PhD and Princeton Community Hospital.

A frontrunner in the field of medicine, Brandon M. Lingenfelter, DO, PhD specializes in providing superior care in all facets of women’s health. A seasoned professional that has committed his life to providing clients with quality medical services that they deserve. Utilizing the latest innovations in medical technology, the Center for Obstetric and Pelvic Health offers a wide range of services to their clients including specializing in the areas of ultrasounds, birth control, pelvic pain, prenatal care, cool sculpting, urinary incontinence, endometrial ablation and more. Accepting all major insurance plans, the Center prides themselves on lending a compassionate approach to those they serve, with their clients as their number one priority.

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With six years of experience in the field of Medicine under his belt, Brandon M. Lingenfelter, DO is commended for his contributions to the field of Obstetrics and Gynecology. Throughout his illustrious career, Dr. Lingenfelter has attainedextensive expertise in all facets of women’s health.

While pursuing his educational endeavors, Dr. Lingenfelter attended the West Virginia School of Osteopathic Medicine in Lewisburg and received his Doctorate in Reproductive Physiology from West Virginia University in Morgantown.

When he is not working, Dr. Lingenfelter enjoys skiing and spending quality time with his wife and four children.

Dr. Lingenfelter dedicates this recognition to his parents, Tim and Lou Ann, his wife Megan, to Dr. Pugh, Dr. Ferry, and to Dr. Doughtery for all their wisdom and mentoring.

To learn more, please visit www.brandonlingenfelterdo.com.

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Professor Hematology & Hematopoietic Cell Transplantation and Population Sciences Pasadena, CA Benjamin Djulbegovic, M.D., Ph.D. is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine as a Professor in the departments of Hematology & Hematopoietic Cell Transplantation and Population Sciences, a professor and director of research in the Department of Supportive Care Medicine, and the director of Evidence-based Medicine and Comparative Effectiveness Research at City of Hope.

As stated on the City of Hope website, “City of Hope is dedicated to making a difference in the lives of people with cancer, diabetes and other serious illnesses. Our mission is to transform the future of health care by turning science into a practical benefit, hope into reality. We accomplish this by providing outstanding care, conducting innovative research and offering vital education programs focused on eliminating these diseases.”

Board Certified in Internal Medicine and Hematology, Dr. Djulbegovic specializes in Hematology/Oncology, Supportive Care Medicine, Evidence-based Medicine, Decision Sciences, Clinical Research Methodology, Clinical Practice Guidelines, and Hematological Diseases. As of September 2017, Dr. Djulbegovic has published 310 papers in peer-review journals, 190 abstracts, two books and numerous book chapters.

Throughout his education and training, Dr. Djulbegovic received his Doctor of Medicine degree from the University of Sarajevo in 1976, his Master of Science degree in Biophysics at the University of Zagreb in 1983, and his Doctorate degree of Biomedical Sciences from the University of Sarajevo in 1987.

Andres Urena, MD

Following this, Dr. Djulbegovic completed his residency of Internal Medicine at the University of Louisville in 1988 then went on to finish his fellowship in hematology and oncology in 1991 at the same university.

With over 30 years of experience in the medical field, Dr. Djulbegovic continues to further his professional development by being affiliated with the American Society of Clinical Oncology and the American Society of Hematology. Giving back to children in need, Dr. Djulbegovic is charitable to UNICEF. Respected for his writing, Dr. Djulbegovic has been published in major scientific and medical journals including Nature, Lancet, JAMA, New England Journal of Medicine, and more. Receiving many awards for his work, Dr. Djulbegovic was also selected in Newsweek’s list of “Top Cancer Doctors”, and since 2011, he has continuously been selected in the top 1 percent of U.S. doctors by U.S. News & World Report in the field of hematology. In 2018, he was included in the list of highly cited researchers for 2018, which “recognizes world-class researchers selected for their exceptional research performance, demonstrated by production of multiple highly cited papers that rank in the top 1% by citations for field and year in Web of Science.”

When he is not working, Dr. Djulbegovic enjoys spending time with family and reading.

Dr. Djulbegovic dedicates this recognition to his wife, Mira and his children, Mia and Mak. For more information, please visit www.cityofhope.org.

HEALTHCARE | MEDICINE

Doctor Andres Urena, MD Richmond Hill, NY Andres Urena, MD is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of his role as a Doctor at Andres Urena, MD. With over thirty illustrious years of experience in the field of Medicine, Dr. Andres Urena has established himself as a trusted name in the medical profession. Having attained extensive experience in all facets of medicine, Dr. Urena specializes in internal medicine, obesity medicine, nutrition, and diabetes.

While pursuing his educational endeavors, Dr. Urena attended Universidad Autonoma de Santo, Domingo Departmento de Medicina, where he attained both his Bachelor’s Degree and Medical Degree.

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To further enhance his professional development, Dr. Urena is a distinguished fellow of several prominent organizations including the American College of Physicians, American College of Nutrition, and American College of Obesity Medicine.

Charitable to various organizations, Dr. Urena is an avid supporter and passionate about the Diabetes Foundation.

When he is not working, Dr. Urena enjoys spending quality time with his family.

Dr. Urena dedicates this recognition to his wife, two children, and three grandchildren. Dr. Urena thanks all of them for their continuous love and support.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

Benjamin Djulbegovic, M.D, PhD

HEALTHCARE | MEDICINE

How Small Business Owners Can Network with Other Small Business Owners

By Mary Grace Donaldson

W

hen you are a small business owner, the other small businesses in your surrounding area do not have to be your competition for customers. Your small business does not necessarily provide the same goods or services as the small business up the street, but even if it does, your business and that business can actually help one another out.

It is great to talk about providing each other referrals, being supportive of each other or coming together for a community project — but how are you, as a small business owner who wants to collaborate and help out your neighbors, supposed to meet those neighbors? Through networking. Networking is perhaps the most valuable component to owning a business, whether it is networking to find potential clients or networking to find support and collaborators. Since the focus here is other small businesses, how do you network with your neighbors?

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An Old-fashioned, Surprise Visit Face-to-face visits are not necessarily a practice that would be thought of in today’s world of cyberspace and social media; however, the current climate in which a large portion of networking is done online is even more of a reason to make an in-person visit to a neighbor business! It is a novelty, and since it is a novelty, there is a greater chance that those who make such visits will be remembered. And do not forget to bring business cards!

Social Media Of course, while face-to-face interactions are essential, so is social media -- especially in today’s climate.

It is not a novelty today; however, it is still a great way to meet other local business owners. In the local market, Facebook in particular is a hot bed for networking by way of social media.

Neighborhood Facebook groups are home to posts from business owners in the area. Business Facebook pages are a given.

Organizations are also looking for new members during such events, and joining these organizations allows business owners to meet with each other weekly, monthly, bi-weekly, etc. Again, bring business cards.

Making and Allowing for Introductions

Offer to introduce the small business owner next door to your small business to the small business owner up the road, especially if their respective goods or services can help each other grow their clientele. And, if another small business owner offers to introduce you to a small business owner whose offerings can help compliment yours, Networking is perhaps the take the opportunity as soon as most valuable component possible. For example, if your business sells customized buckets, and the dry to owning a business, cleaner next door just happens to whether it is networking know the popcorn maker up the road, try to get an introduction to the to find potential clients or popcorn maker via the dry cleaner networking to find support (even though the dry cleaner does and collaborators. not own a related business).

Networking Events

Attending a Sponsored Showcase

Local business associations, as well as community groups that are active in charitable projects, often hold networking events on a regular basis. Some are members-only events, but it is not uncommon for such organizations to hold events that are open to the public.

Many local organizations hold showcases and street fairs tailored specifically for local businesses to let potential clientele know about their goods or services. And while such events are intended for clients, they are still great opportunities for small business owners to meet each other -- after all, one business owner may be assigned a table next to another business owner he or she has never met before! ■

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CONTINENTAL WHO’S WHO • BUSINESS REVIEW

BUSINESS REVIEW

CWW Member Profiles

David L. Carr-Locke

HEALTHCARE | MEDICINE

Clinical Director Center for Advanced Digestive Care New York-Presbyterian-Weill Cornell Medical Center

New York, NY David L. Carr-Locke is recognized by Continental Who’s Who as a Leading Gastroenterologist of 2018-2019 in the field of Medicine in recognition of his role as Clinical Director for the Center for Advanced Digestive Care New York-Presbyterian-Weill Cornell Medical Center.

For more than 40 years, Dr. David L. Carr-Locke has been an international leader in the field of therapeutic endoscopy.

Throughout the course of his illustrious career, Dr. Carr-Locke served as Director of the Endoscopy Institute at the Brigham & Women’s Hospital. Most recently serving as the Chief for the Division of Digestive Diseases and the Associate Chair of Medicine at Mount Sinai-Beth Israel Medical Center, Dr. Carr-Locke has attained extensive experience in the Clinical Applications Of Gastro-Intestinal Endoscopy for Diagnosis and Therapy.

While pursuing his educational endeavors, Dr. Carr-Locke earned his medical degree from Cambridge University in England. Thereafter, Dr. Carr-Locked completed his residency at Kettering General Hospital and Leicester Hospitals and his senior residency at the University of Leicester. Dr. Carr-Locke would complete his clinical research fellowship at New England Baptist Hospital in Boston.

To further enhance his professional development, Dr. Carr-Locke is an esteemed fellow of several prominent organizations including R.C.P. where he serves as President, I.H.P.B.A. where he serves as Chairman of the Technology Assessment Committee, Executive Council of The American Hepato- Pancreato- Billary Association, and Past Treasurer of the Endoscopy Committee of the British Society of Gastroenterology.

In recognition of his many professional accolades, Dr. Carr-Locke was the honorary recipient of several awards including the highest award conferred by the American Society for Gastrointestinal Endoscopy. Dr. Carr-Locke has been listed in New York Magazine’s “Best Doctors” annual list since 2010 and on Castle Connelly’s America’s Top Doctors since 2000.

A respected lecturer and scholar that authored or co-authored more than 300 published papers, articles and book chapters, many of which have influenced teaching in endoscopy, Dr. Carr-Locke is sought after for his extensive knowledge in the field.

When he is not working, Dr. Carr-Locke enjoys playing tennis, skiing, and playing classical guitar.

Clyde Ray Redmond, MD, FACC

HEALTHCARE | MEDICINE

Thoracic and Cardiovascular Surgeon Mercy Cardiovascular Surgery & Vein Clinic Joplin, MO Clyde Ray Redmond, MD, FACC is recognized by Continental Who’s Who as Pinnacle Professional of The Year in the field of Healthcare in recognition of his role as Thoracic and Cardiovascular Surgeon at Mercy Cardiovascular Surgery & Vein Clinic.

Established by the Sisters of Mercy in 1986, Mercy Cardiovascular Surgery & Vein Clinic is one of the largest United States healthcare systems. Dedicated to providing their clients with the quality healthcare services that they deserve, the facility offers a full range of surgical interventions for patients. With dignity, excellence, service, and justice at the forefront of the company’s values, Mercy believes that all individuals should be treated with the utmost respect.

American Board of Thoracic Surgery, throughout the course of his education and training, Dr. Redmond graduated with his Medical Degree in 1984 from Louisiana State University. Dr. Redmond completed his residency training with Louisiana State University and completed a further residency and fellowship with the Ochsner Health System. In his previous years, Dr. Redmond graduated with his Bachelor of Science from Nicholls State.

In an effort to further enhance his professional development, Dr. Redmond is an elite member of several prominent organizations including the Society of Thoracic Surgeons.

Charitable to various organizations, Dr. Redmond is an avid supporter of several charities.

Dr. Clyde Ray Redmond had served in the United States Army for 24 years before reaching the rank of Colonel. An illustrious medical professional that has worked in the healthcare industry since 1984, Dr. Redmond has served in his current capacity as Thoracic and Cardiovascular Surgeon for three and a half years.

In recognition of his professional accolades, Dr. Redmond was the recipient of the 2018 Top Doctor designation in Joplin Missouri.

Double Board Certified by the American Board of Surgery and the

For more information, please visit www.mercy.net.

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When he is not working, Dr. Redmond enjoys hunting, flying, and reading.

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President & CEO and Surgeon Healing Hands of Nebraska, P.C. Norfolk, NE Demetrio J. Aguila, III, MD, FACS is recognized by Continental Who’s Who as a Pinnacle Professional of the Year in the field of Medicine for his role as President & CEO and Surgeon at Healing Hands of Nebraska, P.C. Healing Hands of Nebraska, P.C. is a multi-specialty surgical and medical practice, and is one of the top medical care facilities in the Midwest. They evaluate and treat various conditions of the peripheral nervous system, the ears, nose, and throat, as well as perform complex reconstructive surgery. They do all that they can to accommodate each individual patient’s unique needs while maintaining a warm, welcoming environment in which they can feel comfortable.

Dr. Aguila plays a vital role in the medical community in the Midwestern United States, as he is one of the only surgeons in all of Nebraska, Iowa, North Dakota, South Dakota, Kansas, and Wyoming who performs comprehensive peripheral nerve surgeries.

With 21 years of experience in the medical field, he focuses on treating patients with chronic pain or numbness due to diabetic neuropathy, chemotherapy treatments, trauma, or surgery. In terms of his greatest area of expertise, Dr. Aguila specializes in cases involving the low back, lower extremities and the abdomen, often treating patients who have undergone C-sections or inguinal hernia repair, as well as patients with low back pain or sciatica that have failed other treatments.

Prior to entering the world of professional medicine, Dr. Aguila earned his Medical Degree at the Boston University School of Medicine, and completed his residency training in Otolaryngology – Head & Neck Surgery at the Mount Sinai Medical Center in New York, and completed his residency training in Plastic and Reconstructive Surgery at John Hopkins School of Medicine and the University of Maryland. He also trained under Dr. A. Lee Dellon, head of the internationally respected Dellon Institute for Peripheral Nerve Surgery.

In order to advance his professional development, Dr. Aguila is double board-certified as a Diplomate of American Board of Plastic Surgery and a Diplomate of the American Board of Otolaryngology. He is also Fellow of the American College of Surgeons, an Active Member of the American Society of Plastic Surgeons, an Active Member of the American Society for Peripheral Nerve, and a member of the International Society of Plastic Surgeons.

When he is not saving lives in the operating room, Dr. Aguila greatly enjoys hunting, playing ice hockey, and teaching the martial arts.

Dr. Aguila dedicates this recognition to William Lawson MD, DDS. For more information, visit www.healinghandsofnebraska.com.

Dr. DeShonta Henry King

HEALTHCARE | MEDICINE

Owner Women’s Healthcare of Eastern Carolina Ayden, NC Dr. DeShonta Henry King is recognized by Continental Who’s Who in the field of Medicine as a Pinnacle Professional Member in recognition of her role as a Medical Doctor specializing in OBGYN as the owner and solo-provider of Women’s Healthcare of Eastern Carolina.

A board certified obstetrician gynecologist, Dr. King treats a number of health issues related to the vagina, uterus, ovaries, fallopian tubes, and breasts. Prioritizing the care of her patients, Dr. King educates, evaluates, and manages women’s health issues concerning: adolescents, family planning, maternity (both antenatal and postnatal care), pre-menopausal and post-menopausal concerns.

With 15 years of experience in her medical field, Dr. King states, “I became interested in the field of OB/GYN during my medical rotation.” For newcomers entering the field, Dr. Henry King advises, “Follow your passion and ask God.” Devoted to her

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beliefs, Dr. King credits her success to “The Lord and Faith.”

Throughout her education and training, Dr. King attended the Brody School of Medicine at East Carolina University to receive her Doctorate (MD), the Pitt County Memorial Hospital for her Residency, and the Southern Regional Health Education Center for her Internship.

Dedicated to her faith, Dr. Henry King is a member of Faith Church. Pastor Chance Lynch, Esq. is the Pastor. Dr. King enjoys serving as an usher and welcoming the parishioners. Dr. Henry King dedicates this recognition to her parents, Bruce Henry Sr. and Lydia Henry whom she thanks for their continuing love and support. Dr. Henry King also dedicates this recognition to Dr. Veita Bland and Dr. Julius Mallette whom she thanks for their wonderful guidance, encouragement, and mentorship.

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Demetrio J. Aguila, III, MD, FACS

HEALTHCARE | MEDICINE

CWW Member Profiles

Donald Colbert, MD

HEALTHCARE | MEDICINE

Doctor Colbert Institute for Anti-Aging Lake Mary, FL Donald Colbert, MD is recognized by Continental Who’s Who as a 2019 Lifetime Achiever in the field of Medicine in recognition of his role at Colbert Institute for Anti-Aging.

Focusing on progressive treatments, Colbert Institute for AntiAging works to cure not only physical problems and illness but also emotional and spiritual ones. The Institute has an office located in beautiful Lake Mary in central Florida and in South Lake, Texas, where they offer treatments including hormone therapy, trauma therapy, erectile dysfunction treatment, stem cell treatment, healthy and conscious diet planning, and detoxification treatments. With this comprehensive approach to healthcare, the Center is a place of healing and transformation.

Providing healthcare services globally but practicing primarily out of central Florida, Dr. Don Colbert has ministered health and healing to thousands of children and adults. While focusing on prevention and proactive care, Dr. Colbert provides services in trauma therapy release, disease specific diet plan, detoxification, treatments for obesity, food allergies and sensitivities, Alzheimer’s prevention and more. Board certified in Family Practice for over 25 years, Dr. Colbert specializes in anti-aging, balancing hormones, and anti-inflammatory nutrition. An accomplished and prolific writer, Dr. Don Colbert is also a New York Times Best Selling Author that has written over 45 books, including Dr. Colbert’s Keto Zone Diet: Burn Fat, Let Food Be Your Medicine, The Seven Pillars of Health, and ” I Can Do This” Diet. His most

Hilda Flores-Vidal, MD

recent book is Dr. Colbert’s Hormone Health Zone: Lose Weight, Restore Energy, Feel 25 Again!

Throughout the course of his education and training, Dr. Don Colbert graduated from ORU Medical School with a Bachelors Degree and a Medical Degree. Following that, he completed his internship and residency at Florida Hospital/Advent Health.

Committed to his educational endeavors, he also completed his fellowship in integrative cancer care at the American Academy for Anti-Aging.

To further his professional development, Dr. Colbert is affiliated with the American Academy for Anti-Aging (AAA), American Academy of Family Physicians (AAFP), and the Association of Molecular Pathology (AMP). Dr. Colbert is charitable to organizations in health and wellness and diabetes while remaining active with the Cancer Society.

Devoted to his faith, Dr. Colbert is a frequent guest with Day Star, 700 Club, James Robison, Kenneth Copeland and other leaders in the body of Christ. When he is not working, Dr. Colbert enjoys spending time with family, exercising, and health. Dr. Colbert is married to his wife, Mary and has kids and grand kids.

Dr. Colbert dedicates this recognition to “my wonderful staff, including Donna, Sherry, Rhonda, Izzy, and Megan.”

To learn more, please visit www.drcolbert.com, and www.divinehealthwellness.com.

HEALTHCARE | MEDICINE

Physician Dr. Hilda Flores-Vidal, MD Maricopa, AZ Hilda Flores-Vidal, M.D. is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Medicine in recognition of her role as a Physician at Dr. Hilda Flores-Vidal, MD

Throughout her career, Dr. Flores-Vidal has attained extensive experience in the areas of Internal Medicine, treatment of Diabetes, Chronic Pain and Congestive Heart for adults.

Dr. Hilda Flores-Vidal is the owner of her own medical practice and has served the Maricopa, Arizona area for the past eleven years. With integrity and compassion at the forefront of her company’s values, Dr. Flores-Vidal utilizes the latest innovations in medical technology in an effort to better serve her clientele.

Throughout the course of her education and training, Dr. Flores-Vidal attended the Universidad de El Salvador Faculty of Medicine where she earned her Medical Doctor degree.

Having worked in the medical profession since 1986, Dr. Hilda Flores-Vidal has served in her current position since 2007.

Dedicated to providing quality healthcare services to those she serves, Dr. Flores-Vidal is revered for her remarkable contributions to the industry.

Dr. Flores-Vidal has one daughter and dedicates this recognition in loving memory of her father, Fobio Flores. She also thanks her mother, Vinicia Vidal for all her continuous love and support throughout her medical career.

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When she is not working, Dr. Flores-Vidal enjoys swimming and walking her two dogs.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE • MEMBER SPOTLIGHT

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CWW Member Profiles

Erica D. Collins, MD

HEALTHCARE | MEDICINE

OB-GYN Physician/Locum Tenens, Retired Mercy Medical Clinic Centerville, IA Erica D. Collins, MD is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Obstetrics and Gynecology.

In June of 2017, Dr. Collins retired from her previous role as a OB-GYN Physician/Locum Tenens at Mercy Medical Clinic.

endeavors, Dr. Collins attained her Medical Degree in 1986 at Hahnemann Medical College. Thereafter, Dr. Collins would then go on to complete her internship at Frankford Hospital and her residency at Hahnemann University Hospital.

Recently retired with over thirty two years of experience under her belt as an illustrious medical professional, Dr. Erica D. Collins is well-regarded for her outstanding contributions to the industry.

Throughout her venerated career, Dr. Collins has attained extensive expertise in all facets of Obstetrics and Gynecology including specializing in the areas of various women’s health issues which included vaginal bleeding. Dr. Collins states that though it takes “hard work and long hours” the profession is one that is rewarding.

Happy to assist her patients and their families, Dr. Collins loves that she is able to be there for her clients when it is difficult, especially those who experience abnormal labor.

Board-certified by the American Board of Obstetrics and Gynecology, Dr. Collins is a distinguished fellow of several elite organizations including the American Congress of Obstetricians and Gynecologists.

A devotee of the profession, Dr. Collins has established herself as a well sought patient advocate. While pursuing her educational

When she is not working, Dr. Collins enjoys swimming and playing the piano. She is a member of her church choir in Centerville and a member of Bahá’í Faith in Baltimore. In the future, she hopes to continue to encourage women to set and achieve their goals.

Dr. Collins dedicates this recognition to Dr. Michael Spence, her residency chairman, thanking him for his professionalism and mentorship.

Dr. Mahira Tanovic, MD, FACS

HEALTHCARE | MEDICINE

Plastic Surgeon Advanced Plastic Surgery of North Shore Lake Success, NY Dr. Mahira Tanovic, M.D., FACS is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine as a Plastic Surgeon within her own practice at Advanced Plastic Surgery of North Shore.

On the cutting edge of technology, Advanced Plastic Surgery of North Shore utilizes the latest advancements in the medical field with the Portrait 3D imaging system XS-400 by AxisThree. Not only do they provide cosmetic procedures that offer the opportunity to sculpt physical features and improve self-esteem, they also can utilize reconstructive procedures that can correct a wide range of physical abnormalities caused by accidents, disease, and congenital defects.

With over 15 years in this rewarding and challenging medical field, Dr. Tanovic specializes in breast surgery, trauma surgery, and reconstructive surgery, but she has training in all aspects and practices of plastic surgery. Focused on patient care, Dr. Tanovic shows a special interest in many of the minimally invasive skin care techniques. Establishing herself in the scientific community, Dr. Tanovic is a published author and co-author of works in the field of scientific research as well as in the surgical field.

Throughout the course of her education and training, Dr. Tanovic earned a Bachelor’s Degree and a Doctorate Degree in Plastic

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Surgery and Reconstructive Surgery in Sarajevo. Licensed to practice in the states, Dr. Tanovic is a board-certified plastic surgeon by the American Board of Plastic Surgery.

To further her professional development, Dr. Tanovic is a member of the American Society of Plastic Surgeons, the New York Regional Society of Plastic and Reconstructive Surgeons, the Medical Society of the State of New York, the Surgical Society of Long Island, and the American Medical Association. Extending her talents outside her private practice, Dr. Tanovic is also affiliated with the following hospitals: North Shore University Hospital in Manhasset, North Shore University Hospital (Plainview, Syosset, Forest Hills), Nassau University Medical Center in East Meadow, St. Joseph Hospital in Bethpage (formerly known as New Island Hospital), St. Francis Hospital in Roslyn, and NYU Winthrop Hospital in Mineola.

Outside of her professional life, Dr. Tanovic enjoys spending time with family.

Dr. Tanovic dedicates this recognition in loving memory of her father, Sucrija. She also dedicates this to her mother, Enisa, her husband Semir, her son, Merza, and her daughter, Azra.

For more information, please visit www.apsns.net.

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Internist Tyron Medical Partners Charlotte, NC Enrico Belgrave, MD is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of his role as an Internist at Tyron Medical Partners.

An independent medical practice, Tyron Medical Partners is comprised of a team of over 88 physicians. Committed to providing their clients with the quality healthcare they deserve utilizing the latest innovation in medical technology, the practice steadfastly believes that good patient-doctor relationships are crucial for better health. With value, transparency, and choice at the forefront of the company’s values, Tyron Medical offers a wide range of services to their clients including offering medical assistance with regards to cardiology, endocrinology, dermatology, gastroenterology, internal medicine, sleep medicine and more.

With its inception in 1936, Tyron Medical’s mission is to “collaborate with patients to provide comprehensive medical care, while promoting the health and well-being of our community with a focus on innovation, prevention and professionalism.” Dedicated to providing quality healthcare at the fraction of the cost, Tyron

Hazem Y. Afifi, MD

Medical makes things personal with their clients, ensuring that their rapport with clientele is one of their top priorities.

Practicing medicine since 1989, Dr. Enrico Belgrave has established himself as a trusted medical professional in the industry. An eminent professional who is known for his care, compassion and concern for his clients, throughout his career, Dr. Belgrave has attained extensive experience in all facets of internal medicine.

Certified by the American Board of Internal Medicine, throughout the course of his education and training, Dr. Belgrave attended New York University School of Medicine where he earned his Medical Doctor degree.

In recognition of his many professional accolades, Dr. Belgrave was recognized by the NCQA Heart and Stroke Recognition Program, NCQA Diabetes Physician Recognition Program, and NCQA Physician Practice Connections – Patient-Centered Medical Home.

For more information, please visit tryonmed.com.

HEALTHCARE | MEDICINE

Cardiothoracic and Vascular Surgeon Las Vegas Cardiovascular Surgery Specialists Las Vegas, NV Hazem Y. Afifi, MD is recognized by Continental Who’s Who as a Pinnacle Professional of the Year in the field of Medicine for his role as Cardiothoracic and Vascular Surgeon at Las Vegas Cardiovascular Surgery Specialists.

With 27 years of experience, Dr. Afifi is among the top cardiac and thoracic surgeons in all of Nevada. Not only is he an expert in the operating room, but he also determined to provide his patients with the best care possible, both before and after surgery.

A valued and versatile member of the Las Vegas medical community, Dr. Afifi is affiliated with multiple hospitals, including Desert Springs Hospital Medical Center and AHMC Anaheim Regional Medical Center.

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Prior to venturing out into the professional world of medicine, Dr. Afifi built up his knowledge base while attending Albany Medical College, from which he garnered his medical degree.

An extremely accomplished surgeon, Dr. Afifi has won a great deal of awards for his brilliant work, including the honor of being entitled the Top Cardiothoracic Surgeon.

When he’s not saving lives in the operating room, Dr. Afifi loves to travel. He is also a huge fan of the Las Vegas Knights NHL team and he greatly enjoys attending their games at the T-Mobile Arena.

Dr. Afifi is married with four boys, and he dedicates this recognition to his parents, his brother, and his sister for all their love and support they have given him throughout his life.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

Enrico Belgrave, MD

HEALTHCARE | MEDICINE

Take Charge of Your Life and Priorities

By Brian Azar

T

he mind is like a highly efficient computer. It controls emotions, attitudes, and actions according to the information it has been given to work with. If you feed your mind negative ideas, it can only respond negatively. But when you give it constructive, confident directives, it responds with positive motivation for productive action.

A second useful technique for focusing your creative power on your goals is the practice of visualization — the force that transforms your dreams into reality. Visualization is the act of mentally picturing ideas, events, circumstances, and concrete objects. The importance of visualization in goal setting is its effectiveness in enhancing your ability to achieve.

Visualization is exercised by successful, high achievers in every profession. The visualizer clearly and distinctively “sees” the results that will come from the persistent pursuit of goals. When you see a vivid picture of yourself in possession of your goals, the picture stimulates desire, sparks creativity in planning action steps, and fuels motivation to take action. In the majority of situations, vision gives more accurate knowledge than any other sense.

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www.CWWICE.com

Visualization is exercised by successful, high achievers in every profession.

The visualizer clearly and distinctively “sees” the results that will come from the persistent pursuit of goals.

This truth is reflected in the fact that we customarily think in pictures; in other words, we visualize. > An inventor visualizes when mentally picturing a new device to accomplish a specific job. > An advertising executive visualizes when planning a graphic layout to present the unique quality of a product or service. > An artist visualizes by mentally forming the completed picture before the brush ever touches the canvas. > A salesperson helps the prospect visualize by painting word pictures of the benefits a product or service provides.

You can, by conscious practice, refine your skill in visualization and turn it into a forceful habit that improves your personal productivity. Practice the creative ability to visualize, and support your visualization with concrete action. Once you begin to use visualization regularly and according to a plan, you will find it one of the most helpful tools you have ever used for harnessing the power of your imagination. Visualization affects every part of the goalsetting process. > Visualization focuses your attention on your goals.

You achieve a goal only when you know exactly what it is you want. Visualization brings a goal into sharp focus so you take only actions that move you in the right direction.

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> Visualization increases desire.

When, through visualization, you experience how it feels to be in possession of your goals, desire grows by leaps and bounds. Without desire there is no life nor excitement in your goals. Enthusiastic desire sustains motivation throughout the entire process of setting and achieving goals. > Visualization intensifies beliefs and commitments.

The saying, “Seeing is believing,” has more than just a grain of truth. When you visualize yourself in possession of a goal, you believe in your ability to achieve it. You know what it looks like, how it feels, and what you must gain in the way of knowledge and skill to possess it. > Visualization sharpens concentration.

Because visualization shows you the exact path to your destination, you are not distracted by outside circumstances or the urging of others to leave the path you have selected. > Visualization relieves stress.

Anxiety and stress creep in when doubt, uncertainty, and fear are associated with the future. Visualization prevents and relieves stress about the future. > Visualization fuels motivation.

Visualization generates intense interest and a sense of urgency that keep you motivated. Procrastination, inertia, and indecision disappear. You are energized and eager to keep moving toward the accomplishment of your goals.

“Take charge of your life. You can do with it what you will,” said the Greek philosopher, Plato.

These words are still true today. You can do with your life whatever you will when you make the most of every minute. Take responsibility for your productivity by managing your time more effectively. You will be astonished at the results! ■

For coaching, training, public speaking or consulting, contact us at: talkbiz@aol.com (919) 620-1551 or visit our website: salesdoctor.com

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CONTINENTAL WHO’S WHO • BUSINESS REVIEW

BUSINESS REVIEW

CWW Member Profiles

Jeffrey L. Wilt, MD, FACP, FCCP

HEALTHCARE | MEDICINE

Director of Medical ICU, Head of Pulmonary Medical Care, and Associate Professor of Medicine Borgess Medical Center and Michigan State University Grand Rapids, MI Jeffrey L. Wilt, MD, FACP, FCCP is recognized by Continental Who’s Who as Pinnacle Professional of The Year in the field of Medicine in recognition of his role as the Director of Medical ICU, Head of Pulmonary Medical Care, and Associate Professor of Medicine at Borgess Medical Center and Michigan State University.

Dedicated to providing clients with the quality care that they deserve, Borgess Medical Center specializes in providing primary care services for the entire family. Lending a compassionate approach to those they serve, the center is well versed in the areas of critical care and pulmonary vascular medicine. Dedicated to utilizing the latest innovations in medical technology to further enhance the wellbeing of their patients, the center provides customized service to each individual.

Having gathered over thirty years of experience in the medical profession, Dr. Jeffrey L. Wilt is venerated for his noteworthy contributions to the field of medicine. Having served in his current capacity for the past six years, Dr. Wilt has attained extensive expertise in the areas of Critical Care Medicine and Pulmonary

Vascular Medicine.

While pursuing his educational endeavors, Dr. Wilt obtained his Doctor of Medicine Degree from the University of Michigan Medical School in Ann Arbor in 1988.

Board Certified by the American Board of Internal Medicine, to further advance his professional career, Dr. Wilt is a esteemed fellow of several prominent organizations including the American Medical Association, the Michigan State Medical Society, and the Society of Critical Care Medicine.

When he is not working, Dr. Wilt enjoys practicing taekwondo, traveling, and coaching basketball. Dr. Wilt owns his own Taekwondo facility called Big Dog Taekwon-Do in Grand Rapids.

Big Dog Taekwon-Do is a family oriented martial arts school that offers adult classes, beginner classes for kids, and more.

Dr. Wilt dedicates this recognition to his parents Paul and Linda Wilt for all their love and support.

Dr. James P. Argires

HEALTHCARE | MEDICINE

Neurosurgeon Retired Lancaster, PA Dr. James P. Argires is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of his role as a (Retired) Neurosurgeon.

With over fifty years of experience in the field of medicine, Dr. James P. Argires, now retired, has dedicated his life to providing exceptional service to the medical profession. A venerated professional, throughout his illustrious career, Dr. Argires attained extensive experience in the areas neurological surgery, tumors, and spinal surgery. Dr. Argires believes that “Neurosurgery is a very exciting field of medicine. I like the excitement and technology will increase the margin of survival.”

When asked his advice to novices entering the field, Dr. Argires advises, “It takes a tremendous commitment. Emergencies take you from your family any time day or night.” Attributing his success to his extensive and careful rapport with clients, ensuring that they receive the attention they deserve and helping without doing hard, Dr. Argires lends a patient centered approach in all facets of his

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practice. Though retired, Dr. Argires is currently interested in providing medical consultations to insurance companies.

Board Certified by the American Board of Neurosurgery, Dr. Argires is a distinguished fellow of several prominent organizations including the American College of Surgeons, the Pennsylvania State Neurosurgical Society, Congress of Neurological Surgeons, and the American Association of Neurological Surgeons.

While pursuing his educational endeavors, Dr. Argires earned his Medical Degree from the University of Alabama and also completed his internship from the University of Alabama.

When he is not working, Dr. Argires enjoys playing tennis, hunting, fishing, and sculpting in bronze.

Dr. Argires dedicates this recognition to Dr. Garbor Galbrait, Professor at the University of Alabama who he deems as a “physician’s physician”, his inspiration and mentor, as he was too many doctors over the years.

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Physician Detroit Medical Center Detroit, MI Jenny Atas, M.D., FACEP, is recognized by Continental Who’s Who as a Doctor of The Year for 2018-2019 in the field of Medicine in recognition of her role as a Physician at Detroit Medical Center.

With its commencement in 1886, Detroit Medical Center has devoted their practice to providing incomparable healthcare services to nine world-class specialty hospitals. The Detroit Medical Center is recognized for its exceptional healthcare services in addition to their unmatched quality of care to the community. Unyielding in their efforts to provide optimal care catered to the health and wellness of their clients, the facility is well versed in providing quality, cost-effective care and provides services within the realm of oncology, neurology, pediatrics, rehabilitation, senior health, surgical services and more.

Gathering over twenty years of experience in the field of Medicine under her belt, Dr. Jenny Atas has established herself as a distinguished professional in the medical profession. Sought after for her extensive expertise, Dr. Atas is a heavily trained and knowledgeable physician. Throughout her career, Dr. Atas has attained extensive expertise within the areas of disaster care, emergency medical services, public health and special event planning, Dr. Atas currently serves as the medical director for

John Philip Mamana, MD

Region 2 South Healthcare Coalition.

In her current capacity, Dr. Atas oversees the preparedness efforts of 35 hospitals and 85 EMS agencies and has served as the chief medical officer from events ranging from the NFL’s Super bowl, MLB’s All-star game, Detroit Belle Island Grand Prix and the Detroit Free Press/Talmer Bank Marathon.

A distinguished Fellow of the American College of Emergency Physicians and member of the International Women’s Leadership Association, early in her career Dr. Atas attained her medical degree from St. George’s University School of Medicine followed by residencies at Wayne State University School of Medicine and the University of Wisconsin.

In looking to the future, Dr. Atas has considered practicing medicine in a less fortunate country upon retirement. Until then, she will continue to provide first class medical services with utmost quality and compassion.

When she is not working, Dr. Atas enjoys being anywhere warm with a breeze. Upon retiring in the future, Dr. Atas hopes to practice medicine in a less fortunate country to assist individuals as much as possible.

For more information, please visit www.dmc.org.

HEALTHCARE | MEDICINE

Internal Medicine Physician Executive MD McLean, VA John Philip Mamana, MD is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Medicine in recognition of his role as an Internal Medicine Physician and Executive MD. A group medical practice, Executive MD is a concierge internal medical office. Dedicated to providing their clients with quality healthcare services, Executive MD utilizes the latest innovations in medical technology to better serve their clients.

With over forty-five years of experience in the field of medicine, Dr. John Phillip Mamana has established himself as a venerated and well sought after professional in the medical profession.

An illustrious professional, Dr. Mamana has attained extensive experience in all facets of internal medicine. Having always had a strong desire to help people, Dr. Mamana advises newcomers to, “Work extremely hard. Study, Study. Keep in mind the fact that medicine turns over every three years — even more frequently nowadays.”

Attributing his success to working 24 hours a day, Dr. Mamana developed a fifty doctor group where he did an abundance of

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networking. In his current capacity, Dr. Mamana serves as a Clinical Associate Professor at Georgetown University’s Medical School where he teaches preventive and early diagnostic medicine.

While pursuing his educational endeavors, Dr. Mamana attended Boston University School of Medicine where he earned his Medical Doctor degree. Thereafter, Dr. Mamana would go on to attend the University of Pennsylvania where he completed his Residency in Internal Medicine.

To further enhance her professional development, Dr. Mamana is board certified in internal medicine by the American Board of Internal Medicine and maintains affiliations with Inova Fairfax Hospital.

Dr. Mamana dedicates this recognition to Dr. Louis Sullivan, his mentor, a superb hematologist and secretary of H.H.S. He also dedicates this to Edward Viver, his mentor and a magnificent hematologist/oncologist when he did his residency at the University of Pennsylvania. Dr. Mamana notes that it was Edward Viver’s brilliance that pushed him to learn more.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

Jenny Atas, MD, FACEP

HEALTHCARE | MEDICINE

CWW Member Profiles HEALTHCARE | MEDICINE

Joseph A. Ley, MD Pediatrician HMG Pediatrics at Medical Plaza Kingsport, TN Joseph A. Ley, MD is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Medicine in recognition of his role as a Pediatrician at HMG Pediatrics at Medical Plaza.

and also have patience.” Attributing his success to listening while hearing the underlying messages of what he’s hearing, Dr. Ley is revered for his work in the industry.

HMG Pediatrics at Medical Plaza has committed its practice to providing quality healthcare services to residents of the Kingsport, Tennessee area. Dedicated to providing their clients with the quality services they deserve utilizing the latest innovations in medical technology, HMG Pediatrics offers a wide range of services to their clients including specializing in the areas of dermatology, asthma, endocrinology, general medicine and more.

While pursuing his educational endeavors, Dr. Ley attended the University of Texas Medical School, where he earned his Medical Doctor degree. Thereafter, Dr. Ley would go on to attend the University of Arkansas for Medical Sciences where he completed his Internship and Arkansas Children’s Hospital where he completed his residency.

With over thirty six years of experience in the field of medicine, Joseph A. Ley is commended for his remarkable contributions to the medical profession. An illustrious professional, Dr. Ley has attained extensive experience in the areas of behavioral pediatrics and the treatment of asthma. Dr. Ley has always enjoyed working with kids. When asked his advice to newcomers in the industry, Dr. Ley advises “You have to like kids and want to be with kids

Board Certified by the American Board of Pediatrics, to further enhance his professional development, Dr. Ley is an esteemed member of Indian Path Medical Center and Holston Valley Medical Center.

Dr. Ley dedicates this recognition to Bob Fiser MD - the Chairman of Pediatrics at Arkansas Children’s Hospital. www.holstonmedicalgroup.com.

Joseph Mignone, MD

HEALTHCARE | MEDICINE

Doctor, Hematology and Oncology 21st Century Oncology Ponte Verde, FL Joseph Mignone, MD is recognized by Continental Who’s Who as Pinnacle Professional of The Year in the field of Hematology and Oncology in recognition of his role at 21st Century Oncology.

One of the premier providers of Oncology services in the United States, 21st Century Oncology has served its patients for over thirty years. Dedicated to providing their clients with the quality healthcare services that they deserve, the center offers a wide range of services to their clients including Gynecologic Oncology, Colorectal Surgery, Radiation Oncology, General Surgery, Medical Oncology, Surgical Oncology and more. With its establishment over three decades ago, the oncology center is known for utilizing the latest innovations in medical technology to better serve their clientele.

Revered for his remarkable contributions to the medical professional, Dr. Joseph Mignone is known for his expertise in the field of Hematology and Oncology. Throughout the course of his career, Dr. Mignone has attained extensive expertise in the areas of Medical Oncology, Internal Medicine, Hematology, Palliative Care Medicine, and Integrative-Oncology.

Board certified in Palliative Care, Internal Medicine and Medical

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Oncology, throughout the course of his education and training, Dr. Mignone attended St. George’s University School of Medicine where he earned his Doctor of Medicine in Grenada, West Indies in 1997.

To further enhance his professional development, Dr. Mignone is an esteemed member of several prominent organizations including the American Society of Clinical Oncology, Duval County Medical Society, Florida Society of Clinical Oncology, Society for Integrative Oncology, and is a Board Member of the Leukemia and Lymphoma Society.

In recognition of his professional accolades, Dr. Mignone has been the recipient of the Castle Connolly’s Top Doctors Award since 2007, US News and World Report Top Doctor, Vitals Patients’ Choice Award, and 2016 Top Doctor for the International Association of Oncologists.

When he is not working, Dr. Mignone enjoys tennis and traveling.

Dr. Mignone dedicates this recognition to his wife Marzena, and his parents, Vincenzo and Vilma for all their love and support.

For more information, please visit www.21co.com.

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Caroline Salette Real Estate Agent, Broker/Owner RE/MAX ROYAL (JORDAN) INC Laura E. Sanchez-Riv‚t Attorney - Partner Cuddy & McCarthy, LLP Theodore T. Sandberg Attorney Olson Juntunen & Sandberg Ltd. Christalyn Sangary President / Owner / Founder Prudential Property Management, Ltd. Vatsala S. Sastry Physician Vatsala S. Sastry, M.D. Robert O. Satriale Pulmonologist Lung Consultants Amanda K. Schmidt Director of Franchise Sales Weichert Realtors Cary Schwab Advisor & Program Manager / Owner & Director Allegiant International / Direct Effects Jeffrey A. Seymour President GamePlan Marketing Inc. Matthew L. Sharp Attorney The Law Office of Matthew L. Sharp Fazil Shaw President / CEO F. Shaw Management & Consulting Inc.

Kevin S. Sobel Attorney Accident Attorney’s Kanner & Pintaluga Salim A. Souid Pediatrician El-Nunu Medical P.C. Robert James Spensley Psychiatrist / Psychotherapist / Semi-Retired Private Practice Sridhar Suri Director - Infrastructure and Cloud Operations Sunera Technologies, Inc. Veeravat Taecharvongphairoj Hospice and Palliative Medicine Physician Hemet Valley Medical Center / Menifee Valley Medical Center Mahira Tanovic Plastic Surgeon Advanced Plastic Surgery of North Shore Robert A. Taylor II Sr. Director Brewing Services MillerCoors Michele Tevis Professional Certified Coach | Executive Coach | Leadership Development | Life Strategist Insight 2 Empower Coaching and Consulting Anand C. Thakur Pain Medicine / Pain Management Physician ANA Pain Management P.C. Sisi Theodorakidis CEO Leo and Agnus Coffee

Libby Shields Owner / Co-Founder World Travel For Singles

William O. Thomas Director, Global Workday Alliance PwC

Michael W. Sizemore CEO and Managing Partner Peak Cybernetic

Dr. Markita Thompson Psychiatric Mental Health Nurse Practitioner Infinity Hope Center

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Alex LH Thompson Mining Development Director Albemarle Ashley B. Trimble Recruiting Executive VPC Innovations Satyendra Y. Trivedi Program Director - Digital and Enterprise Systems Tata Consultancy Services Kalpana A. Umarvadia Director of Underwriting and Financial Services Trion Group

Carolyn M. Whatley Internal Medicine Physician / Regional Medical Director Sound Physicians Frank K. Wheaton Founder / Attorney Law Offices of Frank K. Wheaton Sharon A. Wilkerson Founding Dean Texas A&M College of Nursing

Heather Valentine Broker & Owner Valentine Properties

Terra L. Williams Pharmacy Technician (In Transition)

Schuyler Van Gorden Biological / Holistic Dentist Menomonie Street Dental

Monique Wilson Director James E. Richmond Science Center

Matthew Van Natten Attorney Law Office of Matthew Van Natten Kristina Vaughn-Hazard Broker Keauhou Kona Real Estate LLC Cheryl A. Warner Owner of and Designer Warners Originals

Harshini Xavier Cosmetic Manager Dillards Prathyusha Yella Director, Program Management Sears Holding Corporation Jay York Director, Global Supply Chain Management Celestica

Christina Watson Owner A Touch of Zen Indy LLC Dr. Lisa M. Webb Principal and Founder Body and Mind Consulting Vivian D. Wesson Senior Assistant General Counsel Marsh & McLennan Companies, Inc. Liz Whalen CEO/Founder Whalen Search Group

Michael J. Whalen Assistant Professor of Urology/Urologic Ocology George Washington University School of Medicine & Health Sciences

Ramzan M. Zakir, M.D., F.A.CC., FSCAI Interventional Cardiologist Heart & Vascular Institute of Central New Jersey Robert J. Zakoff Dentist Dr. Robert Zakoff Sami K. Zeineddine Obstetrician & Gynecologist Alegent Creighton Clinic Women’s Health Specialists

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Who’s New at CWW cont’d

CWW Member Profiles HEALTHCARE | MEDICINE

Kerry Ann Hudson, MD, FACOG, OB-GYN Head of Operational Forces & Medical Liaison Services Naval Medical Center of Portsmouth Norfolk, VA Kerry Ann Hudson, M.D., FACOG, OB-GYN, is recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Medicine in recognition of her role as Head of Operational Forces & Medical Liaison Services at the Naval Medical Center of Portsmouth.

As a Navy Lieutenant, Dr. Kerry Ann Hudson has worked in a clinic serving over 2,000 military personnel and civilians in Kabul, Afghanistan, as a General Medical Officer. With decades of experience in the field of obstetrics and gynecology, Dr. Hudson has worked at the Women’s Hospital in Kabul utilizing her skill set and training to tend to citizens who may not receive quality healthcare. Throughout her illustrious career, Dr. Hudson has gained extensive expertise in the areas of medical education, leadership, hospitals, operational planning, EMR, disaster response, public health, critical care, DoD, emergency management, epidemiology, clinical research and readiness.

Throughout the course of her educational training, Dr. Hudson attained her Bachelor of Science degree in Weapons and Engineering Systems from the United States Naval Academy in 1999. Thereafter, Dr. Hudson would then go on to complete her Medical degree from the University of the Health Sciences F. Edward Herbert School of Medicine. Upon graduation, she was immediately promoted to the rank of Lieutenant.

Following completion of her medical degree, Dr. Hudson completed her first internship in Obstetrics and Gynecology at the

Gayle A. Roberts, MD

Naval Medical Center Portsmouth Uniformed Services University of Health Sciences in 2004, and a year residency in Obstetrics and Gynecology and Naval Medical Center Portsmouth Uniformed Services University of Health Sciences, in 2007.

Board Certified by the American Board of Obstetrics and Gynecology in Obstetrics and Gynecology, Dr. Hudson serves as an Assistant Professor of the Department of Obstetrics and Gynecology at her alma mater, the University Of Health Sciences F. Edward Herbert School Of Medicine.

In recognition of her professional accolades, Dr. Hudson has attained several academic awards including: 2nd Year Resident Teacher of The Year Award, ACOG, 2005; APGO Teaching in Excellence Award, WRNMMC, Bethesda, 2011; and is an APGO Scholars and Leaders Program Graduate, 2013. As a result of her exceptional practice of medicine, she would then go on to earn the Associate Master Clinician Award of Naval Medical Center Portsmouth in 2015. Dr. Hudson has been named to Leading Physicians of the World and was awarded the Defense Meritorious Service Medal and the Navy Commendation Medal by the United States Navy.

Dr. Hudson has also been granted practicing privileges at a number of other hospitals, including: National Naval Medical Center (Bethesda, Maryland); Kimbrough Army Medical Center (Fort Meade, Maryland); and Walter Reed Army Medical Center (Washington, D.C.).

HEALTHCARE | MEDICINE

Physician Mesa, AZ

Gayle A. Roberts, M.D. is recognized by Continental Who’s Who as Pinnacle Professional of The Year in the field of Hematology and Oncology in recognition of his role as a Physician.

Internal Medicine and Medical Oncology by the American Board of Internal Medicine. Dr. Roberts completed his postgraduate training with the University of Alabama.

Devoted to providing quality healthcare services to those he serves and revered for his outstanding contributions to the industry, Dr. Gayle A. Roberts is commended for his exceptional work in the medical profession. Throughout his illustrious career, Dr. Roberts has attained extensive experience in the areas of Hematology and Oncology. Dr. Roberts is currently in between positions and is moving to Grand Junction, Colorado in three months for a new position.

In an effort to further advance his professional career, Dr. Roberts is a distinguished fellow of several elite organizations including the Tzu Chi Foundation - Taiwanese International Humanitarian Organization, ASCO and ASH.

Early in his career, Dr. Roberts attained his Medical Degree from the University of Louisville. Dr. Roberts is Board Certified in

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In recognition of his professional achievements, Dr. Roberts was the recipient of the Man of the Year Rotary award in 1996.

When he is not working, Dr. Roberts enjoys exercising, and working in Taiwan while conducting research in hospitals.

Dr. Roberts dedicates this recognition to Dr. Harrison.

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Nurse Practitioner Ascension Medical Group Stevens Point, WI Lori Adashek O’Neal, WHNP is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of her role as a Nurse Practitioner at Ascension Medical Group.

With over 35 years of experience in the field of medicine, Lori Adashek O’Neal is revered for her remarkable contributions to the industry. Prior to beginning her career, O’Neal started as a registered nurse in pediatrics and has experience working in both the labor and delivery departments. O’Neal spent some time as a Head Nurse in Pediatrics and Supervisor of a Women’s Health Pavilion in Pennsylvania. Throughout her illustrious career, O’Neal has attained experience in the areas of women’s health and nursing and helping abused women and taking care of women in a holistic way.

When asked her advice to newcomers in the industry, O’Neal emphasizes the importance of being “ready to work very hard and stay compassionate.” Attributing her success to being “a very good listener,” O’Neal loves taking care of women and lends a compassionate and caring approach to those she serves. In her

Dr. Lilia Lizano, MD

current capacity, O’Neal promotes wellness and provides education and care for women of all ages including specializing in contraception, STIs, breast problems, sexual health, and more.

While pursuing her educational endeavors, O’Neal earned a Bachelor of Science in Nursing from the University of Wisconsin located in Madison.

When she is not working, O’Neal enjoys exercising, outdoors, walking, hiking, biking, and gardening.

Married to her husband Daniel O’Neal who is an astounding artist and can be found on danieljohnoneal.com, O’Neal has a daughter who is in the Peace corps in Ecuador. O’Neal dedicates this recognition to her mother, Freda Gelin Adashek, a woman of strength, value, determination and success; to Paul Herzog, MD, an amazing teacher and mentor for propelling her into the Nurse Practitioner role, “You will always be loved and appreciated.”

O’Neal also dedicates this recognition to Ida Gear, NP – “one of the earliest Nurse Practitioners and African American women in the field – what a role model!”

HEALTHCARE | MEDICINE

OB-GYN Women’s Group for Health Hercules, CA Dr. Lilia Lizano, M.D. is recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Medicine as a leading OB-GYN at Women’s Group for Health.

Treating women nationally, Women’s Group for Health specializes in Obstetrics, Gynecology, Infertility, and Osteoporosis. The goal of the Group is to couple comprehensive medical treatment with a comfortable environment. From baby deliveries to regular OB-GYN services, the Group aims to provide a standard of excellence that female care requires by keeping current on the newest technologies and medical guidelines.

An esteemed healthcare professional, Dr. Lizano relies on her caring nature, expert knowledge, and compassion for her patients to deliver the highest quality care. Even with 35 years of experience as a physician, Dr. Lizano states that that her passion is as strong as it has ever been, as she says, “I love what I do and I

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never stop learning from my patients.” Her dedication to the field is evident; she indicates that her inspiration has never left her, stating, “I’ve liked working with women since my medical rotation. I enjoy the medical and surgical aspect of the field. Each delivery is different.” For a career characterized by both joyous and difficult moments, her advice is that “You have to love it, as it can have very demanding hours.” With an enthusiasm that remains unrivaled, Dr. Lizano continues to work to perfect her craft and give patients peace of mind that they are in caring hands.

Prior to entering the world of professional medicine, Dr. Lizano obtained her Medical Degree from the University of Connecticut.

Dr. Lizano dedicates this recognition, “To my dad, Luis Lizano, who has instilled in me his wonderful work ethic.”

To learn more, please visit www.womensgroupforhealth.com.

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Lori Adashek O’Neal, WHNP

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Martin Gorrochategui Vigoreaux, MD Radiologist Centro de Radiología Intervencional de Puerto Rico San Juan, Puerto Rico Martin Gorrochategui Vigoreaux, MD is recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Radiology in recognition of his role as a Radiologist at Centro de Radiología Intervencional de Puerto Rico.

Attributing his success to his, “openness to help all doctors in all medical fields,” when asked his advice to newcomers in the industry, Dr. Vigoreaux states that you must, “be ready to work hard and make personal sacrifices.”

A medical center that utilizes the latest innovations in medical technology in an effort to better serve their clients, Centro de Radiología Intervencional de Puerto Rico specializes in providing their clients with the quality healthcare services that they deserve.

Specializing in all facets of radiology, the medical center lends a compassionate approach to those they serve.

Board Certified in both Diagnostic Radiology and in Vascular & Interventional Radiology, throughout the course of his education and training Dr. Vigoreaux attended Ponce Health Sciences University where he received his Medical Doctor Degree. Dr. Vigoreaux attended Hospital Damas where he completed his internship, Harlem Hospital Center where he completed his resident, and the University of Miami where he completed his fellowship.

Having serving in the medical industry for over eleven years, Dr. Martin Gorrochategui Vigoreaux has served in his current capacity as a Radiologist for four years. Throughout his illustrious career, Dr. Vigoreaux has attained extensive experience in the areas of interventional radiology, vascular radiology, biopsies, fluoroscopy, tomography, and the use of MRI. A strong advocate in assisting those in need, Dr. Vigoreaux enjoys the technological aspects of radiology and being of assistance to all medical specialties.

Michael L. Hoffman, MD

To further enhance his professional development, Dr. Vigoreaux is a distinguished fellow of several elite organizations including HIMA San Pablo, Hospital Menonita Caguas, and Ashford Presbyterian Community Hospital. Dr. Vigoreaux is also a dedicated member of the SIR and the American College of Radiology.

HEALTHCARE | MEDICINE

Rheumatologist Bay Rheumatology Great Neck, NY Michael L. Hoffman, MD is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Medicine in recognition of his role as a Rheumatologist at Bay Rheumatology.

With over fifty illustrious years of experience in the field of medicine, Michael L. Hoffman is revered for his remarkable contributions to the medical profession. Throughout his career, Dr. Hoffman has attained extensive expertise in the areas of Internal Medicine and all facets of Rheumatology. Dr. Hoffman strongly believes, “Rheumatology is one of the most dynamic fields of medicine because it is challenging and effects testing the ability of the physician to tie the entire patient’s illness together.”

When asked his advice to newcomers in the industry, Dr. Hoffman states, “You better start listening to the patient and not worrying about getting all the bullets on a computer screen punched.”

Attributing his longstanding successful career to his long “first consultations to really get a diagnosis and know patients,” Dr. Hoffman has established himself as a trusted name in the industry.

As a healthcare professional, Dr. Hoffman values his time with his patients and does not put a time stamp on his patient’s visits. Dr. Hoffman adamantly believes that as medicine and the profession has evolved, focusing solely on patient centered care has become

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lost in translation with professional efficiency experts becoming an ever growing trademark in doctors’ offices nationwide.

Board Certified in Internal Medicine by the American Board of Internal Medicine, while pursuing his educational endeavors, Dr. Hoffman studied medicine at SUNY Downstate College of Medicine where he graduated in 1965.

To further enhance his professional development, Dr. Hoffman is an elite member of several prominent organizations including the American College of Rheumatology and the Arthritis Foundation.

In recognition of his professional accolades, Dr. Hoffman was the honorary recipient of the Castle Connolly Top Doctors Award for New York Metro Area from 1999-2008 and 2010-2014. Dr. Hoffman was also the recipient of the Patients’ Choice Award and Compassionate Doctor Recognition from 2010-2012.

When he is not working, Dr. Hoffman enjoys fishing, reading, and traveling.

Dr. Hoffman dedicates this recognition to Harry Spiera MD, a superb rheumatologist and mentor. Dr. Hoffman also dedicates this recognition to Richard Frieburg MD, ‘considered one of the founding fathers of rheumatology.’

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HEALTHCARE | MEDICINE

CWW Member Profiles

Renata M. Jenkin, MD, PhD

HEALTHCARE | MEDICINE

Board Certified Dermatologist The Office of Dr. Renata Maria Jenkin Kirkland, WA Renata M. Jenkin, MD, Ph.D. is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Medicine in recognition of her role as a Board Certified Dermatologist.

A general medical practice and dermatology center, the office of Dr. Renata Maria Jenkin is revered for their dedication and commitment to patients. Devoted to providing quality medical services utilizing the latest advancements in medical technology, the office of Dr. Jenkin’s lends a compassionate approach to those they serve, ensuring that their clients’ needs are their top priority.

A Board Certified dermatologist, Dr. Renata M. Jenkin has established herself as a trusted name in the field. With over twenty three illustrious years of experience in the profession, Dr. Jenkin has attained extensive experience in the areas of general medicine and surgical dermatology.

Dr. Jenkin loves the “combination of challenges that dermatology

presents: high risk skin cancer and other diseases in infants to senior citizens.” When asked her advice to newcomers in the industry, Dr. Jenkin advises, “This is a very complicated and competitive field, so it is essential to work very hard.” Attributing her success to her “unwavering interest and enthusiasm,” Dr. Jenkin is a prominent expert in her field.

While pursuing her educational endeavors, Dr. Jenkin received her Bachelor of Science degree in chemistry from McMaster University in Hamilton, Ontario. Thereafter, Dr. Jenkin went on to complete a Master’s degree and Ph.D. in immunology, with a Ph.D. thesis in the field of reproductive immunology. Dr. Jenkin would go on to attain her MD from her alma mater.

Dr. Jenkin dedicates this recognition to her family. Dr. Jenkin also dedicates this recognition to her mentors, Dr. Ron Rosenthal in Canada and the late Dr. Colin Ramsey.

Pankaj Gupta, MD, MBA

HEALTHCARE | MEDICINE

Senior Medical Director and Geriatrician Emblem Health Edison, NJ Pankaj Gupta, M.D., M.B.A., is recognized by Continental Who’s Who as a Top Doctor in the field of Medicine in recognition of his role as Senior Medical Director and Geriatrician at Emblem Health.

A not-for-profit health insurance company that delivers high quality and focused medical care, specializing in services tailored to geriatric patients, Emblem Health has provided services to their clients for decades. Devoted to offering their clients exceptional customer service, Emblem Health is dedicated to the health and wellness of those they serve.

Having attained over twenty years of experience in the field of Medicine, Dr. Pankaj Gupta is revered for his outstanding contributions to the medical profession. Senior Medical Director and Geriatrician at Emblem Health, throughout his career, Dr. Gupta has attained expertise within the areas of healthcare management and administration. In his current role, Dr. Gupta “assists in providing clinical expertise and business direction to support medical management programs and promote the delivery of high quality focused medical care.”

Attributing his success to his perseverance, drive, and working hard for a ‘common mission,’ when asked his advice to newcomers in the medical industry Dr. Gupta states the importance of “doing what’s best for the patient.” Dr. Gupta believes that “the best way to find yourself is to lose yourself in the service of others” as stated

by Mahatma Gandhi.

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Prior to entering the medical world, Dr. Gupta worked as an international banker. Since becoming a medical doctor, Dr. Gupta has held increasingly senior positions in the healthcare industry, including Chief Medical Officer for Senior Whole Health in New York, and a leadership role with Humana – a Medicare Advantage Health Plan. Additionally, Dr. Gupta has served as a Medical Director for UnitedHealth Group from 2007-2013.

Early in his career, Dr. Gupta attained his Medical degree from St. George’s University School of Medicine in Grenada in 1996.

Additionally, Dr. Gupta holds a Master of Business Administration degree from Cornell University S.C. Johnson Graduate School of Management, as well as a Bachelor of Science degree in Economics from Colgate University. Dr. Gupta completed his Geriatric Fellowship from Harvard Medical School.

In recognition of his professional achievements, Dr. Gupta was the recipient of the 2017 Top Doctor Award.

When not working, he enjoys nature photography and scuba diving in the Caribbean as well as Dee Jaying.

Dr. Gupta dedicates this recognition to his parents and his wife for their continuous support.

For more information, visit www.emblemhealth.com.

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Staff Gastroenterologist Cleveland Clinic Shaker Heights, OH Michelle Inkster, M.Ph.D. is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of her role as Staff Gastroenterologist at Cleveland Clinic.

Respected in the community in which it serves, Cleveland Clinic specializes in healthcare, patient care, endoscopy and general gastroenterology with a focus on the digestive system and its disorders.

Having served in her position for 14 years, Dr. Inkster has 25 years of experience in the medical field. As to her interests, Dr. Inkster primarily concentrates on anal dysplasia, a contributing cause to certain forms of cancer and HIV. Specializing in endoscopy, general gastroenterology, and liver disease, Dr. Inkster’s goal is to provide cutting edge findings on anal dysplasia and ways to treat the disease. Academically minded, Dr. Inkster is working on publishing a study that will shed light on this condition and, in turn, save lives. As a patient advocate, Dr. Inkster wants to continue to push to have screenings for anal dysplasia accepted as

a routine part of health care for those who are at risk.

Throughout the course of her education and training, Dr. Inkster received her Ph.D. in Cell Molecular Biology from St. Louis University School of Medicine, graduated from Medical School at Case Western Reserve University School of Medicine, and completed her Internship and Fellowship at MetroHealth Medical Center in Ohio. Continuing her education, Dr. Inkster is Board-certificated in gastroenterology and internal medicine.

To further her professional development, Dr. Inkster is an affiliate of the American College of Physicians and the American Gastroenterological Association. Giving back to her community, Dr. Inkster is passionate about charitable organizations such as those supporting domestic violence victims, and she supports the Feeding the Homeless organization.

Outside of work, Dr. Inkster enjoys traveling.

For more information, please visit www.my.clevelandclinic.org.

HEALTHCARE | MEDICINE

Muhammad Yasser Darkazally, MD Internist Saint Francis Hospitalists Tulsa, OK Muhammad Yasser Darkazally, M.D. is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Internal Medicine in recognition of his role as an Internist at Saint Francis Hospitalists.

Established in 1960, Saint Francis Hospitalists has sought out in offering all patients the quality care that they deserve. Lending a pioneering and compassionate approach in handling healthcare issues, Saint Francis Hospital is well-known for their work in the field. With Excellence, Dignity, Justice, Integrity, and Stewardship at the forefront of the organization’s values, the healthcare system pledges, “to deliver quality healthcare to all we serve, giving special reverence to those who are newly conceived or near death.” Recognizing that everyone deserves the right to quality healthcare, Saint Francis works in conjunction with the regional community, “to shape public policy to ensure that the root causes of ill health and suffering are addressed and eradicated.”

Amassing expertise in several facets of the medical industry, Saint Francis is equipped in handling various medical issues within the areas of Cardiology, Children’s Health, Diabetes Management, Eating Disorders, Emergency Services, Mental Health, Neonatal Care, Orthopedics, Urology and more.

With over fifteen years of experience in the field and two years in his current role as an Internist at Saint Francis Hospitalists, Dr.

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Muhammad Yasser Darkazally is venerated for his outstanding contribution in the industry. Certified by the American Board of Internal Medicine in both Internal Medicine and Geriatric Medicine, Dr. Darkazally is a renowned expert within the field adept in medical matters with regards to the diagnosis and treatment of a variety of conditions that can affect geriatric patients, including Pneumonia, Osteoarthritis, High Blood Pressure, Acute Bronchitis, Hernias, Dementia, Strokes, Thrombosis, Urinary Incontinence and Alzheimer’s disease.

While pursuing his educational endeavors, Dr. Darkazally graduated from the Faculty of Medicine of the University of Damascus located in Syria. Later, Dr. Darkazally completed his residency at the Chicago Medical School and Rosalind Franklin University. Thereafter, Dr. Darkazally completed his fellowship at the Oakwood Hospital and Medical Center in Dearborn, Michigan.

In recognition of his professional accolades, Dr. Darkazally was named 2017 Top Doctor in Tulsa, Oklahoma and is avid affiliate of the American College of Physicians.

When he is not working, Dr. Darkazally enjoys playing basketball with his kids and going to the gym.

Married with three children, he dedicates this recognition to his wife, Tina, for all her love and support.

For more information, please visit www.saintfrancis.com.

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Michelle Inkster, MPhD

HEALTHCARE | MEDICINE

CWW Member Profiles

Vimal S. Lala, DO, MPH

HEALTHCARE | MEDICINE

Co-Founder, President, Anesthesiologist Advanced Pain Medical Group West Hills, CA Vimal S. Lala, DO, MPH is recognized by Continental Who’s Who as Pinnacle Professional of The Year in the field of Anesthesiology in recognition of his role as Co-Founder, President, Anesthesiologist, at Advanced Pain Medical Group.

graduated in the top 25% of his class. Dr. Lala completed his Fellowship in Pain Medicine at the University of California and Residency in Anesthesiology at the Cleveland Clinic Foundation Division of Anesthesiology and Critical Care Medicine.

Rated as the highest pain management specialists and anesthesiologists in the Los Angeles area, Advanced Pain Medical Group was established to provide patients with exceptional service catered to the individual needs of the patients they serve. Providing a wide range of services to their clients, the group specializes in offering their clients pain relief through medication, PRP medication, Stem Cell Therapy, Radiofrequency Ablation, Epidural Steroid Injections, Nerve Bocks, and more.

Board Certified in Anesthesiology and in subspecialty of Pain Medicine, Dr. Lala is a Diplomate of the American Board of Anesthesiology. To further advance his professional development Dr. Lala is distinguished fellow of several elite organizations including the American Medical Association and Young Presidents Organization. Dr. Lala is also an esteemed member of the American Society of Regional Anesthesia and Pain Medicine, and American Osteopathic Association. Dr. Lala is passionate and an avid supporter of many charities through the organization.

With over eleven illustrious years in the medical profession, Dr. Vimal S. Lala has become a well sought-after professional in the industry. Throughout his extensive career, Dr. Lala has gained experience in the areas of pain management, interventional pain medicine, chronic disease and Anesthesiology.

In recognition of his professional accolades, Dr. Lala was the recipient of an award from the Post-operative Anesthesia Care Unit nursing staff for providing his patients with “world class” service as Chief Resident at the Cleveland Clinic. He has also been featured on Larry King live.

While pursuing his educational endeavors, Dr. Lala obtained his Bachelor of Science Degree in Biology from the University of California. Thereafter, Dr. Lala would then go on to earn his Masters Degree in Public Health, Epidemiology and Health Administration from Loma Linda University. In 2002, Dr. Lala earned his Doctor of Osteopathic Medicine while attending the New England College of Osteopathic Medicine where he

When he is not working, Dr. Lala enjoys playing tennis, golf, snowboarding, basketball and hiking.

Salim A. Souid, MD

Married with three children, Dr. Lala dedicates this recognition to his parents, Gopal and Karuna, thanking them for all of their love and support over the years.

For more information, please visit advancedpainmedical.com.

HEALTHCARE | MEDICINE

Pediatrician El Nunu Medical P.C. Brooklyn, NY Salim A. Souid, M.D. is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Medicine in recognition of his role as Pediatrician at El Nunu Medical P.C. Opening its doors in 2012, El Nunu Medical P.C. has garnered a stellar reputation amongst the community to which it serves.

Serving Brooklyn in their Sheepshead Bay and East New York locations, the facility offers expert, kind-hearted pediatric care.

With over 9 years of experience, Dr. Sioud has amassed an impressive 5-star rating on ZocDoc. Committed to his profession and to the kids he treats, Dr. Souid states, “I love to work with kids. Kids are a whole new world.” According to Dr. Souid, the key to success in Pediatrics is “patience”.

Throughout the course of his education and training, Dr. Souid

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received his Doctor of Medicine degree from St. Matthew’s University School of Medicine. Thereafter, Dr. Souid completed his residency in Pediatrics at Maimonides Medical Center.

Previous to medical school, Dr. Souid graduated with his Master’s degree from Saint Joseph’s College.

To further his professional development, Dr. Souid is currently affiliated with Maimonides Medical Center, in Brooklyn, New York and Segulah pediatrics. Respected amongst his peers, Dr. Souid is a member of the American College of Physicians.

Fluent in multiple languages, Dr. Souid speaks English, Hebrew, and Arabic.

Dr. Souid dedicates this recognition “to my wife, Linda, and my kids: Margaret, Barta, Leo, Ezra, and David.”

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Musammat R. Jahan, MD Internal Medicine Physician and Hospitalist Musammat R. Jahan, MD New Hyde Park, NY Musammat R. Jahan, MD is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Medicine in recognition of her role as an Internal Medicine Physician and Hospitalist at Musammat R. Jahan, MD. Dedicated to providing quality medical service, the office of Dr. Musammat R. Jahan has committed their practice to utilizing the latest advancements in medical technology in an effort to better serve their patients. Lending a compassionate approach to those they serve, the team at Musammat R. Jahan, MD have established themselves as well regarded name in the medical profession.

Having gathered over fifteen years of experience in the medical profession, Dr. Musammat R. Jahan is revered for her exceptional contributions to the industry. Throughout her illustrious career,

Dr. Jahan attained extensive experience in all facets of internal medicine. Having always had a yearning to become a doctor since fifth grade, Dr. Jahan has always been interested in helping people.

For newcomers entering the field, Dr. Jahan emphasizes the importance of hard work. Attributing her success to being focused, Dr. Jahan states that she “got top grades and am very dedicated.”

While pursuing her educational endeavors, Dr. Jahan graduated from Comilla Medical College in Bangladesh where he obtained her Medical Doctor degree and completed an internship.

In recognition of her many professional accolades, Dr. Jahan was the honorary recipient of the 2017 Top Doctor Award.

Dr. Jahan dedicates this recognition to Mohammed Rahman, her wonderful husband for his continuing love and support.

HEALTHCARE | MEDICINE

Dr. Robert E. Thaxton MD, FACEP, FAAEM Physician Inwood Emergency Room in San Antonio, Texas San Antonio, TX Dr. Robert E. Thaxton MD, FACEP, FAAEM is recognized by Continental Who’s Who as a Platinum Lifetime Professional in the field of Emergency Medicine.

Additionally, he has been recognized by the International Association of Healthcare Professionals, and is board certified by the American Board of Emergency Medicine.

Dr. Thaxton is currently a practicing physician at the Inwood Emergency Room in San Antonio, Texas. The clinic is a veteran owned and staffed medical company. The majority of the medical staff has experience treating wounded military personnel. They started the facility to give back to the community and to “raise the standard one patient at a time.” The clinic is a full-service medical emergency room that caters to everything from the common cold to medical emergencies.

Dr. Thaxton’s advice to someone starting out in the profession is to “go into it for the right reasons, to make it your passion and always remember that the patient always comes first”. His key to success is, “being teachable and humble, believe in yourself and your abilities, be careful of becoming consumed with pride, and ALWAYS remember needs of patient comes first.”

Dr. Thaxton served 24 years in the U.S. Air Force, before retiring at the rank of Colonel. During his time as a military physician, he served in hospitals on military bases across the world. However, after serving as a general medical doctor at an emergency room in England, he became drawn to pursuing emergency medicine.

Due to his outstanding career, both inside and outside of the U.S. Air Force, Dr. Thaxton has gained a lot of professional recognition and maintains memberships with many prestigious associations.

He was a Scout Master with the Boy Scouts of America, former Chair of Ethics at the Wilford Hall Medical Center, and the past Chair of the San Antonio Uniformed Services Health Education Consortium (SAUSHEC) Professionalism Sub-committee. He also spent 10 years in Graduate Medical Education; 5 years as Associate Program Director and 5 years as Program Director of the Army/Air Force Emergency Medicine Residency Program.

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After graduating from Brigham Young University in his home state of Utah, Dr. Thaxton went on to receive his Medical degree (MD.) from the Uniformed Services University of the Health Sciences in 1996. Some years later, in 2003, he completed his Residency in Emergency Medicine through the San Antonio Uniformed Services Health Education Consortium (SAUSHEC).

He also completed a one-year surgical internship at Wilford Hall Medical Center in San Antonio in 1997.

This recognition is dedicated in loving memory of his mother, Lorraine C. Thaxton, who always knew her son would go into medicine. He would also like to extend a dedication to Dr. Stephen Recaldon, a British doctor that Thaxton says, “taught me to enjoy the job and to control the chaos.”

Outside of work, Dr. Thaxton enjoys woodworking and playing soccer. He is also fluent in German.

For more information about Dr. Robert E. Thaxton, please visit: www.spechealth.com.

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DEALING WITH SUCCESSION IS ALMOST NEVER ABOUT

By PulvermacherKennedy & Associates

“Ego”

M

any of us know firsthand, or otherwise, about some senior-most leaders who have fallen in love with power, status and control. These are the men and women who adore the trappings of power, the ability to manipulate others or situations, and the apparent idolization they receive from others.

For them, their sense of self-esteem is almost completely tied to their status, position, level of influence, feeling of invulnerability and self-importance. In my experience, however, these individuals are actually in a very small minority.

A far more common scenario when individuals are facing the experience of giving up the reins of an organization, it is rarely the case that preservation of ego is at the root of their angst…when angst is indeed experienced. More often than not, the emotions which senior leaders of organizations experience when confronting their succession include worry, regret, anxiety, disappointment, sadness and loss…rather than loss of self-esteem due to over-inflated egos.

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Fundamentally, giving up a company role is difficult regardless of whether it’s being the CEO, President or any other corporate role. A key difference, however, is that as the primary custodian of the company the sense of responsibility that a senior-most individual feels is immense.

The passion they feel is generally unwavering. For them, walking away from the organization can be likened to losing a best friend. The sense of loss can be enormous… and this has little if anything to do with ego.

In one of my experiences, for example, it took a company three retirement parties, post the actual retirement date, before the executive stopped coming into his office… daily…and with his replacement already physically situated

Then there are those executives who can envision the next big opportunity around the corner and may have even laid the foundation for that opportunity. Not being around to see the opportunity or project through to completion can constitute a major frustration or disappointment. Human beings seek closure and here the executive is frustrated by their need to move on...often on a specific date regardless of circumstance.

Finally, for many senior most executives, the loss of contact with people who they have worked with, toiled with, celebrated with is a major source of difficulty letting go. In fact, it’s quite the opposite of big ego which these folks are struggling with. They recognize the importance others have

More often than not, the emotions which senior leaders of organizations experience when confronting their succession include worry, regret, anxiety, disappointment, sadness and loss… rather than loss of self-esteem due to over-inflated egos.

in the office. Hard to imagine, but true. Furthermore, no matter what the individual has accomplished during their tenure, these high performers are life-long learners. They see every day as an opportunity to grow and develop… regardless of their age and stage.

You’ll often hear them saying that they love the challenge that their job brings or they love being around young, eager, enthusiastic and smart people. They miss the repartee, the intellectual stimulation, the new advances in their field of endeavor, the next deal, and so forth. These folks are afraid of becoming stale and living a life without challenge and growth. As Viktor Frankl (a renowned Psychiatrist) noted, it also gives their lives even more meaning and purpose.

Others at the top may even have legitimate concerns about the future of their organizations when they depart.

Everyone knows how markets react, both positively and negatively, with the retirement of a senior officer of the company. So too, senior-most executives share the concern as to the future of the company if their replacement happens to not meet expectations. They don’t want to see the value that has been created erode in a few short years, or in some cases, even months.

These folks have generally weathered many storms and regardless of the successor’s capability, many “newbies” have been untested during difficult times.

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played in their personal success and achievements of their organizations. They have come to value and appreciate team members not only as colleagues but also as friends.

Indeed, on a recent vacation I came across a book of quotes, one of which stated that “friends are Gd’s apology for family”.

Laughter aside, many of these leaders’ colleagues have become close confidents and friends, with the corresponding realization that the level of contact is likely to change dramatically. In summary, before one attributes the challenges which leaders have in transitioning into the next chapter of their lives to “ego needs”, it is essential that we recognize that these are people first. And, as with others, there are a multiplicity of personal and organizational reasons why leaving the organization can be such a significant challenge.

While many senior-most leaders will come to terms with this crucial transition stage of their lives naturally, some will be challenged.

So, given that many of us will be in this position sooner or later, regardless of level within the organization, here are some suggestions I’d like to provide in order to prepare and actually look forward to the next chapter:

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BUSINESS REVIEW

• make time to stay connected with friends no matter how busy you are; Bloomberg still makes the time to play weekly poker with his buddies from high school (you read that right); • create your “bucket list” of things you want to learn and your plan (when, where, with whom, how often) for doing so at least 5 years before stepping down; initiate your plan in moderation, e.g., once a month, but at least 5 years before the departure date; • determine, along with your partner/spouse, how often you want to travel annually, duration of trips, types of holidays and where you want to visit at least five years in advance of stepping down; initiate the plan well before stepping down; • consider where your extended family will be in their development, to the extent possible, and determine how you plan to stay in relationship with them (e.g., cottages, weekend visits, holidays, family dinners, etc.); • determine the type of community service and/or philanthropic activities you plan to engage in; • make certain that you have your financial matters in excellent order and if you don’t trust any of your advisors change them now; • get a thorough physical and create a game plan which is realistic and addresses your current and future needs; surround yourself with your “wellness team”, be it physician(s), personal trainer, nutritionist, chiropractor, psychologist and so forth;

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• figure out your cultural desires and make sure you engage in something monthly (plays, music, film, dance, book clubs, writing) • if Board work is of interest, you will need to receive some training if inexperienced in the area and start by working on some voluntary Boards (hospitals, schools, the arts, community associations, religious affiliations and so forth); networking with those already on Boards is essential; • consider mentoring young people who are starting a new business, and if the opportunity exists and it makes sense to do so, invest in it; The list is endless. The goal is to stay vital in mind, body, spirit and action. The underlying purpose is to not lose momentum once you leave your senior role.

Finally, and this might seem self-serving but it needs to be said, those of you who are struggling with the transition, and a number of you will, including those with ego needs, I strongly recommend you seek the input of a counselor or coach familiar with the territory. It can save a great deal of consternation and help put you on the right track. ■

–––––––––––––––––––––––––––––––––––––––– Source: PulvermacherKennedy & Associates Related Links: pulvermacherkennedy.com/ www.linkedin.com/company/pulvermacherkennedy

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Pongsa-Pyn Muangman Radiologist Radiology Associates-Hartford Weathersfield, CT Pongsa-Pyn Muangman is recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Medicine in recognition of his role as a Radiologist at Radiology Associates-Hartford.

With its inception in 1976, Radiology Associates-Hartford has committed their practice to offering quality medical and radiology services. The team at Radiology-Associates-Hartford is well versed in the areas of MRI and CT scanning, Breast Biopsies, Nuclear Medicine, Neuroradiology, Pediatrics, Cardiovascular Imaging, Vascular & Interventional Radiology and more.

Inspired at a young age by his Dad, who was the first radiologist in Thailand and later Minister of Health in Thailand, Mr. Muangman learned his medical techniques from his father. When asked his advice to newcomers in the industry, Mr. Muangman states the importance of “studying hard” and enjoying what you do. Mr. Muangman attributes his success to his extensive experience and observing the changes in the profession of radiology. Throughout the duration of his career, Mr. Muangman attained extensive experience in the areas of pediatric and interventional radiology.

Certified by the American Board of Radiology, Mr. Muangman graduated with his Medical Degree in 1964 from the Chiang Mai University Faculty of Medicine in Chiang Mai, Thailand.

Thereafter, Mr. Muangman completed his internship at New Britain General Hospital in Connecticut followed by a residency at Hartford Hospital. Mr. Muangman undertook his fellowship training at Boston Children’s Hospital and the Mount Sinai Rehabilitation Hospital.

To further advance his career, Mr. Muangman is a distinguished member of several organizations including the Radiology Society of Connecticut, the Connecticut State Medical Society of Connecticut and the Hartford County Medical Association.

In recognition of his professional accolades, Mr. Muangman served with distinction in the United States Army achieving the rank of Lieutenant Colonel.

When he is not working, Mr. Muangman enjoys traveling and woodcarving.

For more information, please visit www.rahxray.com.

HEALTHCARE | MEDICINE

Sami K. Zeineddine, MD, FACOG Obstetrician & Gynecologist Alegent Creighton Clinic Women’s Health Specialists Omaha, NE Sami K. Zeineddine, MD, FACOG is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of his role as an Obstetrician & Gynecologist at Alegent Creighton Clinic Women’s Health Specialists.

With reverence, integrity, compassion, and excellence at the forefront of the company’s values, Alegent Creighton Clinic Women’s Health Specialists mission is to heal all facets of clients well being. Dedicated to providing their clients with the quality healthcare services they deserve, the company offers a wide range of services to clients including specializing in the areas of behavioral care, cancer care, digestive health, heart care, primary care, quick care, maternity care, trauma and rehabilitation care and more.

With over eighteen years of experience in the field of Medicine, Dr. Sami K. Zeineddine has established himself as a trusted professional in the profession. Throughout his career, Dr. Zeineddine attained extensive experience in all facets of medicine including high risk, multiple births, OB/GYN, urology, and invasive surgery.

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Certified by the American Board of Obstetrics and Gynecology and has earned the coveted title of Fellow of the American College of Obstetrics and Gynecology, throughout the course of his education and training, Dr. Zeineddine attended Lebanese University where he earned his Medical Doctor degree.

To further enhance his professional development, Dr. Zeineddine is a distinguished fellow of several elite organizations including CHI Health Clinic. Dr. Zeineddine is also a member of AMA, ACOG, IAPS, and LSUA. Charitable to various organizations, Dr. Zeineddine is an active support of organizations advocating for cancer, children, and women’s health.

When he is not working, Dr. Zeineddine enjoys sending quality time with family.

Dr. Zeineddine dedicates this recognition to his wife Ghiwa, and his children Leila, Evan, Ahmad, and Ali. For more information, please visit www.alegent.org.

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HEALTHCARE | MEDICINE

CWW Member Profiles

Dr. Robert O. Satriale

HEALTHCARE | MEDICINE

Pulmonologist Penn Medicine Coatesville, PA Dr. Robert O. Satriale is being recognized by Continental Who’s Who as a Pinnacle Member in the field of Medicine as a Pulmonologist at Penn Medicine.

Dr. Satriale is a specialist in Pulmonology and Sleep Medicine at Lung Consultants. He has been practicing for 31 years, treating a wide range of conditions from pleural infections, pneumonia, lung nodules, lung cancer, and collapsed lungs. He says his mentors that he looked up to the most were Pulmonologists. Dr. Satriale says his key to his success is that he enjoys what he does and has a real passion for the field. Some advice he would give to anyone looking to enter in the field is to “Enjoy it, have a passion for what you’re doing. It’s very demanding and reeducation is necessary.”

Earning an exceptional education, Dr. Satriale graduated from the University of CETEC in Santa Domingo, Dominican Republic,

Vatsala S. Sastry

they also completed their internship and residency at Booth Memorial Medical Center, and went on to complete his fellowship at the State University of New York Downtown Medical Center and is board certified in both Critical Care Medicine and Pulmonology.

Dr. Satriale is also affiliated with the Chester County Hospital and Brandywine Hospital.

When Dr. Satriale isn’t working he enjoys spending time with his five children.

Dr. Satriale would like to dedicate this recognition to his wife Gloria Satriale, for her continued love and support.

He also would like to dedicate the recognition to the loving memory of his father Orestes Satriale.

HEALTHCARE | MEDICINE

Physician Vatsala S. Sastry, MD Dade City, FL Vatsala S. Sastry is recognized by Continental Who’s Who as Pinnacle Professional of The Year in the field of Medicine in recognition of her role as a Physician at Vatsala S. Sastry, M.D. With twenty five years of experience in the field of medicine, Dr. Vatsala S. Sastry is a prominent expert in the industry.

Throughout her career, Dr. Sastry has attained extensive experience in all facets of infectious disease. A prime expert in the treatment of Lyme disease, Dr. Sastry is sought after for her exceptional knowledge in the medical field.

Throughout her education and training, Dr. Sastry graduated from Mount Carmel College – Bangalore, India (1978), received a Bachelor of Science degree - Computer Sciences and Engineering University of Tulsa, Tulsa, Oklahoma (1981), graduated from M.S.Ramaiah Medical School – Bangalore University, Bangalore, India (1985), and completed her clinical and research fellowships at University of Pennsylvania in 1993 and 1994.

Dr. Sastry completed her residencies at the Foster G. McGaw Hospital in Maywood Illinois and at the Hospital of the University of Pennsylvania in Philadelphia.

To further enhance her professional development, Dr. Sastry is an affiliate of Bayfront Health Brooksville and Oak Hill Hospital.

She is also an esteemed member of ISDA, the United States Marines, Veterans of Armed Forces, Infectious Disease Society of America, American College of Physicians, American Association

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of Asian Physicians from South Asia, American Association of Physicians from India, and Hernando Medical Society.

In recognition of her professional accolades, Dr. Sastry is the receipt of many honors including: Silver Medal in Forms competition Florida State Championship (1999), Marine Corps Award of Excellence presented by James Tuohy -National Commandant Marine Corps League and Vic Voltaggio, National Senior Vice Commandant (2014), Marine Corps League “Distinguished Service Award” awarded March 20, 2014 by Commandant Marion Kelley, Top Doctor award Infectious Disease specialist 2016 by Patient Reviews, Top Doctor award Infectious Diseases specialist 2017 by Patient Reviews, Leading Infectious Diseases specialist Award given by Leading Physicians of the World (2017), Top female Entrepreneur Award 2017 given by Indo-US Chamber of Commerce from the University of South Florida, Top Infectious Diseases Physicians of the Year 2018 award, and Top 100 Registry – Industry leader – Business Leader @ Professionals.

When she is not working, Dr. Sastry enjoys spending quality time with her family and traveling. She is also a second degree black belt in Tae Kwon Do. Dr. Sastry dedicates this recognition in loving memory of her father, Sitraram Sastry. Dr. Sastry also thanks her mother Marasa Sastry, her son Adaith Rao, the UPenn Infectious Disease Department and to all the military that keep us safe in the greatest country in the world.

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CWW Featured Member HEALTHCARE | MEDICINE

Interventional Cardiologist Heart & Vascular Institute of Central New Jersey New Brunswick, NJ Ramzan M. Zakir, M.D., F.A.CC., FSCAI is recognized by Continental Who’s Who as 2018 Cardiologist of The Year in the field of Medicine in recognition of his role as Interventional Cardiologist at Heart & Vascular Institute of Central New Jersey.

With quality, comprehensive health care at the forefront of the company’s values, Heart and Vascular Institute of Central Jersey is dedicated to serving their clients through the implementation of the latest innovations in the medical industry.

The Heart and Vascular institute “believe in developing a strong relationship,” with their patients, “based on compassion, mutual respect and understanding.” A trusted name in the medical industry, the institute uses, “exceptional diagnostic services to help initiate a focused, personalized treatment plan to improve your health condition.” The facility is adept in handling medical matters with regards to Coronary Artery Disease, Congestive Heart Failures, Valvular Heart Disease, Cardiomyopathies, and more.

Since 2009, Dr. Zakir has performed thousands of successful angioplasty procedures in his role as interventional cardiologist.

Expanding his practice to peripheral vascular diseases, Dr. Zakir is board certified in cardiology, vascular medicine, nuclear medicine, and has recently obtained his PVI certificate for vascular ultrasound. Heart and Vascular Institute of Central Jersey is where Dr. Zakir can assess the needs of his patients prior to performing complex coronary interventions, chronic total occlusions, carotid artery stenting and endovascular interventions for patients with peripheral vascular diseases as well as venous ablations for venous insufficiency.

Early in his career, Dr. Zakir attended Rutgers College and

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completed both his internship and residency at UMDNJ – New Jersey Medical School, and served as Chief Medical Resident through the program at Hackensack University Hospital. Board Certified in Internal Medicine, Cardiovascular Disease, Interventional Cardiology, Echocardiography Nuclear Cardiology and Endovascular, Dr. Zakir is fluent in Urudu, Punjabi Hindi, and English.

Clinical Assistant Professor of Medicine at Rutgers Medical School – Robert Wood Johnson University Hospital, Dr. Zakir is involved in research and fellow training. Director of the Peripheral Vascular Program at Saint Peter’s University Hospital, Dr. Zakir serves as principal investigator of several clinical trials to enhance the management of patients with peripheral arterial disease. In his previous capacity, Dr. Zakir served as the Director of Transradial Catherization at Robert Wood Johnson University Hospital, from 2011 to 2016.

To further advance his professional career, Dr. Zakir is an affiliate of several organizations including the American College of Cardiology, a Fellow of the Society for Cardiac Angiography and Intervention, and a member of the Police Defense Foundation as well as Health Forces for Police.

An illustrious scholar, Dr. Zakir is known for his distinct contributions to prominent medical publications.

When not working, Dr. Zakir enjoys tennis, basketball, football, and rooting for the New York Jets, Knicks and Yankees.

Dr. Zakir dedicates this recognition to his father, Mirza, and to Saud Sadiq.

For more information, visit www.NJHeartandvascular.com.

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Ramzan M. Zakir, MD, FACC, FSCAI

CWW Member Profiles

Zaki Adib Samman, MD, FACP

HEALTHCARE | MEDICINE

Hematologist-Oncologist Mercy Clinic Fort Smith, AR Zaki Adib Samman, MD, FACP is recognized by Continental Who’s Who as one of the Most Trusted Names in Medicine in recognition of his role as a Hematologist-Oncologist at Mercy Clinic.

Gathering over thirty two years of experience in the field of Medicine, Dr. Samman is revered for his outstanding work and contributions to the medical industry. Dr. Samman has acted in several prestigious roles as Chief of Oncology for both St. Edward hospital and medical center and Sparks Regional Medical Center.

As a prominent figure in the field, Dr. Samman has attained extensive expertise within the areas of Hematology and Oncology.

When asked his advice to newcomers in the industry, Dr. Samman emphasizes that one has to be “compassionate to the patient and the family of the patient.” Attributing his success to his “Respect for the patients and the deep compassion for their difficult situation,” Dr. Samman is fluent in Arabic.

Throughout the course of his educational career path, Dr. Samman attended the Medical School University of Damascus. Thereafter, Dr. Samman would then go on to complete his Residency of internal medicine at the Atlantic City Medical Center and Englewood Hospital.

Later, Dr. Samman completed his Fellowship at the Medical College of Wisconsin – where he continued on with his medical pursuits of Hematology and Oncology.

In an effort to further enhance his professional development, Dr. Samman is an elite member of several organizations including Mercy Hospital of Fort Smith, Johnson Regional Medical Center, Sparks Regional Medical Center (Baptist Health Fort Smith), Mena Medical Center, Advance Care Hospital of Fort Smith, Health South Rehab Hospital Fort Smith, select specialty hospital of Fort Smith, and Sparks Van Buren (Baptist Health Van Buren).

In recognition of his professional achievements, Dr. Samman has completed a one year course in business administration for physicians, and also the recipient of the Compassionate Doctor Recognition 2012, 2013; patients choice award 2013, 2014; Top ten Doctors in Arkansas 2014; and Top hematologist/Oncologist in Fort Smith, AR, 2017, 2018.

Dr. Samman dedicates this recognition “in loving memory of my late wife, Halah Asadi” and to his current wife, Kefah Daas, for her “continuing love and support.”

To learn mor, please visit drzakiadibsamman.wordpress.com.

Vincent J. Felitti, MD

HEALTHCARE | MEDICINE

Clinical Professor University of California La Jolla, CA Vincent J. Felitti, MD is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Medicine in recognition of his role as a Clinical Professor at the University of California and a fifty-year career at Kaiser Permanente in San Diego.

With over fifty-five years of experience in the field of Internal Medicine, Dr. Vincent J. Felitti has established himself as a trusted name in Medicine. A renowned researcher sought after for his expertise in the profession, throughout his career, Dr. Felitti has attained extensive experience in the areas of childhood trauma, the genetic disease Hemochromatosis, and obesity. Having carefully examined for years how adverse childhood experiences affect adults, and a leader in health risk abatement programs, Dr. Felitti educates audiences worldwide.

Dr. Felitti earned his Medical Degree from Johns Hopkins and subsequently became a Fellow of the American College of Physicians. In his previous years, Dr. Felitti attained his Bachelor’s

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from Dartmouth College and completed graduate studies in Bacteriology at the University of Minnesota.

To further enhance his professional development, in addition to being the Co-principal Investigator of the internationally recognized Adverse Childhood Experiences Study, Dr. Felitti is the Founder of the Department of Preventive Medicine for Kaiser Permanente in San Diego. Dr. Felitti has served on advisory committees at the Institute of Medicine and the American Psychiatric Association.

Having authored over 150 peer reviewed articles, under Dr. Felitti’s leadership his department provided comprehensive medical evaluations to 1.1 million individuals, becoming the largest single-site medical evaluation facility in the western world.

Dr. Felitti dedicates this recognition to his father and grandfather, both being physicians.

To learn more, please visit bigthink.com/community/vincent-felitti.

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Orthopedic Spine Surgeon Ocean Orthopedic Associates Toms River, NJ Sripad H. Dhawlikar, MD is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of his role as an Orthopedic Spine Surgeon at Ocean Orthopedic Associates.

With its inception in 1969, Ocean Orthopedic Associates is comprised of a team of well trained professionals that are well versed in all facets of orthopedic medicine. Devoted to providing their clients with the quality healthcare service they deserve utilizing the latest innovations in medical technology, Ocean Orthopedic Associates remains a frontrunner in the healthcare industry.

Residency. Dr. Dhawlikar completed his Fellowship at the Hospital for Special Surgery at Cornell University.

To further enhance his professional development, Dr. Dhawlikar is an esteemed member of several elite organizations including Community Medical Center, Toms River, Ocean Medical Center, Brick, Raritan Bay Medical Center, American Academy of Orthopedic Surgeons, American Board of Orthopedic Surgery, North American Spine Society, American Medical Association, and American Association of Physicians of Indian Origin of which he was previously served on the Board of Trustees and fundraised.

With over twenty eight years of experience in the medical field, Dr. Sripad H. Dhawlikar is revered for his exceptional contributions to the orthopedic industry. Throughout his illustrious career, Dr. Dhawlikar has attained extensive experience in the areas of Spinal & Scoliosis Surgery and Pediatric Orthopedics.

In recognition of his professional accolades, Dr. Dhawlikar was the honorary recipient of numerous awards including the nomination of Money Magazine’s “Top Surgeon.”

Board Certification by the American Board of Orthopedic Surgery, throughout the course of his education and training, Dr. Dhawlikar attended Medical School at Gandhi Medical College in India.

Thereafter, Dr. Dhawlikar would go on to complete his Internship at the State University of New York-Buffalo as well as his

Married with two children, Dr. Dhawlikar dedicates this recognition to his wife, Sunita for all her love and support, to Dr. Robert Gillepsie, Dr. Ohneba Boachie, and in memory of Dr. Leon Root.

When he is not working, Dr. Dhawlikar enjoys running marathons, spending time with family, traveling and reading.

For more information, please visit oceanortho.com.

Dr. Markita Thompson, DNP

HEALTHCARE | MENTAL HEALTH

Psychiatric Mental Health Nurse Practitioner Infinity Hope Center Detroit, MI Dr. Markita Thompson, DNP is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Medicine as a Psychiatric Mental Health Nurse Practitioner at Infinity Hope Center. Practicing nursing for 20 years with extensive experience including clinical staff nursing in primary care, mental health care, urgent care, emergency care and occupational health care, Dr. Thompson specializes in psychiatric services including the treatment of depression, anxiety, ADHD, trauma, and mood disorders.

Dr. Thompson manages patients with acute and chronic mental illness in both adult and child/adolescent populations. Her services include assessment, diagnosis, treatment, medication management, recommendations on diet change, supplements, herbs, and various forms of psychotherapy or talk therapy. Certified by the Telebehavioral Health Institute to deliver medical services through secure platforms, Dr. Thompson sees clients via e-Visits, which means she can service any resident living in the State of Michigan.

Dr. Thompson is a firm believer of caring for the entire person.

“As nurses, we practice holistically, meaning not only do we

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consider the physical and psychological health but also the family and social aspects of life which impact the wellbeing of a person.”

The Key to her success is “Faith - Knowing I am helping people be the best version of themselves.”

Throughout her education and training, Dr. Thompson received her training at The University of Michigan, including a Doctorate in Nursing Practice, Adult/Gerontology Nurse Practitioner and Psychiatric Mental Health Nurse Practitioner for which she is board certified.

In recognition of her professional accomplishments, Dr. Thompson was awarded Top Doctor of Nursing Practice by the International Nurses Association, and she was featured in the 2018 edition of Worldwide Leaders in Healthcare.

Dr. Thompson dedicates this recognition “to my mother, Veronica Edwards. She taught me that if I believed in myself and worked hard, I could reach any goal…even if others think it is impossible.”

For more information, please visit www.infinityhopecenter.com.

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Sripad H. Dhawlikar, MD

HEALTHCARE | MEDICINE

CWW Member Profiles

Lisa M. Webb, PhD

HEALTHCARE | MENTAL HEALTH

Principal and Founder Body and Mind Consulting Murfreesboro, TN Lisa M. Webb, PhD. is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Psychology in recognition of her role as Principal and Founder of Body and Mind Consulting.

A global entity that specializes in health and wellness integrating alternative methods to health, Body and Mind Consulting has served residents of the Tennessee area for years. Dedicated to offering their clients holistic methods of healing, the consulting firm utilizes a variety of strategies to better serve their clients including massage therapy, yoga, pilates, hypnotherapy and Tai Chi with traditional approaches to care. Body and Mind firmly believe that it is vital to transform not only your body but mind into developing and creating healthy habits and lifestyles to help established balance. Providing one-to-one counseling, Body and Mind offers classes and self-help books in an effort to help clients embark on their journey to transformation.

With twenty one illustrious years of experience, Dr. Lisa M. Webb is revered for her remarkable contributions to the industry.

Throughout her illustrious career, Dr. Webb has attained extensive experience in the areas of weight management and taking on an interdisciplinary approach to health. Developing firsthand experience with clients throughout the years, Dr. Webb is a firm believer that the health and wellness comes from total unity within the mind, body and soul.

While pursuing her educational endeavors, Dr. Webb attained her Bachelor of Science degree in Psychology from Lipscomb University and minored in Biology, Chemistry, and Sociology.

Thereafter, Dr. Webb would go on to obtain her Psy.D in Clinical Psychology with specialization in trauma disorders from the Chicago School of Professional Psychology. Dr. Webb completed her MPH at UNC-Chapel Hill and Master of Business Administration degree in International Business from Webster University.

To further enhance his professional development, Dr. Webb is an esteemed member of several prominent organizations including American Psychiatric Association, Tennessee Pain Management Association, and National Association of Professional Women.

Charitable to various organizations, Dr. Webb is an active participant of organizations including Paws, ASPCA, and the Cheetah Conservation Fund.

When she is not working, Dr. Webb enjoys staying very active in the outdoors, spending quality time with her family, and is passionate about Cheetah conservation. Dr. Webb also enjoys karate and gardening.

Dr. Webb dedicates this recognition in loving memory of her mother, Virginia Webb Holland and her grandmother Maria Holland. She also dedicates this recognition to her husband, Kenith Robins and her kids, Johnathan and Celeste.

For more information, please visit www.bodymindtn.com.

Fortuna Israel, MD

HEALTHCARE | MENTAL HEALTH

Psychiatrist Los Angeles County Mental Health Glendale, CA Fortuna Israel, M.D. is recognized by Continental Who’s Who as Pinnacle Professional of The Year in the field of Medicine in recognition of her role as a Psychiatrist at Los Angeles County Mental Health.

Los Angeles County Mental Health is the largest county operated mental health department in the United States. Their mission is to, “optimize the hope, wellbeing and life trajectory of Los Angeles County’s most vulnerable through access to care and resources that promote not only independence and personal recovery but also connectedness and community reintegration.” Lending a compassionate approach to those they serve, LA County Mental Health prides themselves on their efficient and fervent approach in tending to their clients’ needs.

An extremely successful member of the medical community since 1975, Dr. Fortuna Israel has acted in her current capacity as a Psychiatrist at Los Angeles County Mental Health for the past 11 years. Well versed in all facets of mental health, Dr. Israel is

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revered for her exceptional contributions to the industry.

Board Certified in Psychiatry and Neurology, Dr. Israel attended the Universidad National Autonoma de Mexico where she earned her Medical Doctor degree. Thereafter, Dr. Israel would go on to attend the Menninger Clinic, where she would complete her residency in Psychiatry.

To further enhance her professional development, Dr. Israel is an esteemed member of several organizations, including APA and AMA. Charitable to various organizations, Dr. Israel is an avid supporter of UNICEF, Cleveland Clinic, and several other charities.

When she is not working, Dr. Israel enjoys swimming, traveling, playing soccer with her grandchildren, and spending time with her friends and family.

Dr. Israel dedicates this recognition to her two children for their continuing love and support.

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CWW Member Profiles

Christine Renaud, LCSW

HEALTHCARE | MENTAL HEALTH

Licensed Clinical Social Worker Compass Counseling Services of Northern Virginia Stafford, VA Christine Renaud, LCSW is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the fields of Social Work and Literature as a Licensed Clinical Social Worker at Compass Counseling Services of Northern Virginia, as well as an independent Author with LifeRich Publishing.

Ms. Renaud graduated with her Bachelor of Arts degree in Psychology and Sociology in 2013 from The College of the Holy Cross. Ms. Renaud then attended the Catholic University of America, graduating in 2015 with her Master of Social Work degree with a Clinical Military Specialization.

With four years of experience in her field and serving clients in the outpatient therapy setting at Compass Counseling Services of Northern Virginia since 2018, Ms. Renaud is a clinical social worker who specializes in Trauma and Perinatal Mood and Anxiety Disorders. Dedicated to her clients, she is responsible for a case load of 15 to 20 clients per week and provides evidence-based therapy to children, adolescents, and adults with mental health, behavioral, and emotional disturbances.

To further her professional development, Ms. Renaud is a member of the National Association of Social Workers and the Psychology, Sociology, and Social Science National Honor Societies. Ms. Renaud is charitable to Midcoast Hunger Prevention Program in Brunswick, Maine.

A talented and illustrious author, Ms. Renaud wrote the heartwarming “Charlie Bean Goes Home,” based on the adoption story of her dog. The story raises awareness of the importance of adopting adult dogs and is also an excellent therapeutic tool for emotional processing, particularly for children in foster care or who are adopted.

Christine dedicates this recognition to her parents, Rita and Normand Renaud, and her husband Saul Lopez. Christine also thanks her mentor and former supervisor, Tanya Meline, LCSW for her guidance.

When she is not working, Ms. Renaud enjoys spending time with family, traveling, reading, and attending hockey games. She’s also an animal lover.

To learn more, please visit www.christinerenaudauthor.com.

Dr. Adami Gabriel, MD

HEALTHCARE | MENTAL HEALTH

Clinical Psychologist and Owner The Answer Psychological Services Flower Mound, TX Dr. Adami Gabriel, MD is being acknowledged by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Psychological Services, for his work as a Clinical Psychologist and Owner of The Answer Psychological Services.

After opening his practice The Answer Psychological Services 8 years ago, Dr. Gabriel, owner and clinical psychologist works to provide psychotherapy, neuropsychological assessment, and psychological evaluations for his patients. It was because of the influence of his late father’s work as a minister that Dr. Gabriel set out on his journey to help people. He believes the key to his success is empathy with his patients and people in general.

“I attract people when they know I truly like them and am not judgmental.” It’s his empathetic approach to treating and counseling with his patients that has made him such a success in the field of psychology.

Dr. Gabriel has some words advice for any newcomers entering

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into the field of psychology. He emphasizes that newcomers should “Develop a greater understanding of human nature.

Strive to restore the true humanity in people.”

Behind Dr. Gabriel’s success lies his extensive educational background. He has his PsyD in Clinical Psychology from the Argosy at the University of Dallas, and received his Bachelor’s Degree from the Universidade Paulsita in Clinical Psychology in São Paulo, Brazil.

Dr. Gabriel would like to dedicate his recognition to his family, for their love and support which has been invaluable to him. He would also like to dedicate this recognition to his two mentors Viktor Frankl, and Paul Tounier that he holds in high regards by referring to them as pioneers and bright lights in the field of psychology.

To learn more, please email theanswerspsychservices@gmail.com.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

HEALTHCARE | MENTAL HEALTH

Dr. Elizabeth Ann Lilly Psychiatrist and Associate J. Richard Lilly, M.D., A.B.F.P. and Associates Baltimore, MD

Dr. Elizabeth Ann Lilly is recognized by Continental Who’s Who as a 2018 Lifetime Achiever in the field of Psychiatry in recognition of her role as Psychiatrist and Associate at J. Richard Lilly, M.D., A.B.F.P and Associates.

Serving the Crownsville, Maryland region for decades, Dr. Elizabeth Ann Lilly owns her own psychiatric practice specialized in child, adolescent and adult psychiatry. Aside from her own practice, she is associated with her husband’s practice, J. Richard Lilly, M.D., A.B.F.P and Associates, that is specialized in several facets of healthcare and offers a wide array of services to their clients including 2D Echo’s, Auto Accidents, Diabetic Teaching, Dopplers, Holter Monitor, In-House Labs, Liability, VAT Testing and more.

Having gathered over forty seven years of experience in the field of psychiatry as a child, adolescent and adult psychiatrist, Dr. Elizabeth Ann Lilly has become a trusted name in the industry and is revered for her outstanding contributions. Throughout her illustrious career, Dr. Lilly has specialized in several facets of Psychiatry and gained expertise within the areas of ADD/ADHD, bipolar disorder, depression, insomnia, manic depression, schizophrenia, and sleep disorders. A firm believer that “giving your best talents to help your fellow man is true happiness, but family must not be sacrificed in the process,” Dr. Lilly is equipped in handling all aspects of mental health.

Attaining extensive knowledge in handling children, adolescents, and adults, Dr. Lilly worked as a family doctor for three years before completing her residency in psychiatry. Dr. Lilly is an advocate of an Early Identification Program utilized in an effort to detect early warning signs of potential psychiatric disorders for seven years in her career as a psychiatrist. For seven years, she served as Associate Professor at the National Children’s Medical Center at its inception of their eating disorder program.

While pursuing her educational endeavors, Dr. Lilly attained her Bachelor of Arts degree from Gettysburg College. Later, Dr. Lilly received her Medical Degree from Temple University School of Medicine and completed her four year residency at the Psychiatric Institute of the University of Maryland. There, Dr. Lilly would complete a two year Residency in Adult Psychiatry, and two year Residency in Child and Adolescent Psychiatry.

To further enhance her professional career, Dr. Lilly is an affiliate of several organizations including the American Psychiatric Association, American Academy of Child and Adolescent Psychiatry, and the American Medical Association.

EPSDT and Board Certified in Psychiatry, in recognition of her professional achievements, Dr. Lilly was honored from 2015-2017 with a Top Doctor Award in Crownsville, Maryland. Top Doctor Awards is dedicated to selecting and honoring those in the healthcare field who have portrayed clinical excellence while delivering the highest standards of care and accommodation to their patients.

When she’s not working, she loves doing a bit of watercolor painting, reading, writing poetry, visiting her family vacation home in the Florida Keys to relax, and spending time with her five grandchildren.

Dr. Lilly dedicates this recognition to her husband, J. Richard Lilly, M.D., her children John Richard Lilly and Donald Wellington Lilly, and her grandchildren; John Richard, Cameron, Donald Austin, Arielle Marie and Jason Benjamin Lilly.

For more information about Dr. Elizabeth Ann Lilly or her services, visit: www.doctorlilly.com.

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CWW Member Profiles HEALTHCARE | MENTAL HEALTH

Lauren Ozbolt, MD Psychiatrist Private Practice Los Angleles, CA Lauren Ozbolt, MD is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of her role as a Psychiatrist in her private practice.

Working to cure mental illness, Dr. Ozbolt’s practice focuses on the treatment of Depression, Anxiety and Eating Disorders.

Mentored by Dr. Joel Jahraus, Dr. Ozbolt specializes in the evidence-based treatment of mood, anxiety and eating disorders.

Respected among the medical community, Dr. Ozbolt presents nationally at IAEDP Symposiums and has served as an expert witness for eating disorder cases. Amassing over 10 years of experience in her field, Dr. Ozbolt works tirelessly to be an emphatic and compassionate medical provider while offering comprehensive and individually tailored care.

Throughout her education and training, Dr. Ozbolt earned her Bachelor’s Degree as the Magna Cum Laude from the University of North Carolina at Charlotte. Following that, Dr. Ozbolt received her Medical Doctorate in the Alpha Omega Alpha Honor Medical Society from the Albert Einstein College of Medicine. Next, Dr. Ozbolt completed her residency in the Child and Adolescent Psychiatry Fellowship at the University of Miami Miller School of Medicine where served as Chief Resident. And finally, Dr. Ozbolt finished her Psychiatry Residency at the University of Miami— Miller School of Medicine. Board certified in Adult, Child, and

Adolescent Psychiatry, Dr. Ozbolt is also a Certified Eating Disorder Specialist (CEDS) through the International Association of Eating Disorder Professionals (IAEDP) and a Fellow of the American Psychiatric Association (FAPA).

To continue her professional development, Dr. Ozbolt is a member of the American Psychiatric Association, the American Academy of Child and Adolescent Psychiatry, the Academy for Eating Disorders, The National Eating Disorders Association, The International Association of Eating Disorder Professionals, the Florida Psychiatric Society, the Southern California Psychiatric Society—Alpha Omega Alpha. Dr. Ozbolt is a Diplomat of the American Board of Psychiatry and Neurology and of the American Board for Child and Adolescent Psychiatry. Giving back to her community, Dr. Ozbolt is Charitable to the Oak House Ministry.

Renowned in her field, Dr. Ozbolt holds the honor of Chief Fellow of Child and Adolescent Psychiatry; Dr. Ozbolt has also achieved the Clinical Scholar Award at Child and Adolescent Psychiatry Research Symposium, the T. Byram Karasu Award in Psychotherapy, and the American Medical Women’s Association Glasglow-Rubin Achievement Citation.

Dr. Ozbolt dedicates this recognition to her husband, Sean, and her daughters, Ava and Eliza.

For more information, please visit www.laurenozboltmd.com.

Robert James Spensley, MD

HEALTHCARE | MENTAL HEALTH

Psychiatrist and Psychotherapist Private Practice Fair Oaks, CA Robert James Spensley, MD is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of his roles as a Psychiatrist and Psychotherapist at his private practice and as an Associate Clinical Professor of Psychiatry at the UC Davis School of Medicine.

Throughout his education and training, Dr. Spensley graduated from the University of Michigan Medical School to receive his Medical Doctorate. Following that, Dr. Spensley completed his Residency at the University of Colorado and his Internship at Denver General Hospital.

Board certified by the American Board of Psychiatry and Neurology in psychiatry, Dr. Spensley has had over thirty-five articles published in various medical publications. As to why Dr. Spensley works in the mental health field, he states, “I became enamored with Psychiatry and Psychotherapy during my one month internship rotation.” For newcomers entering the field, Dr. Spensley advises, “There are two avenues of practice: medical orientation (including testing) and psychotherapy.” With passion and commitment, the key to Dr. Spensley’s success has been his dual career in community mental health and his private psychotherapy practice.

To further his professional development, Dr. Spensley is a professional member of the American Psychiatric Association and the California Medical Association.

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Truly blessed, Dr. Spensley is married and has both children and grandchildren. He dedicates this recognition to “my wonderful wife, Jeanette A. Spensley — Thank you for your inspiration, guidance and belief in me.” Dr. Spensley also dedicates this recognition, “with deep gratitude to my mentor, Donald Langsley MD.”

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Psychologist Dr. Daniel J. Christiano Mesa, AZ Daniel J. Christiano, Ph.D. is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Medicine in recognition of his role as a Psychologist at Dr. Daniel J. Christiano.

With twenty five years of experience in the field of Psychology under his belt, Dr. Daniel J. Christiano is commended for his outstanding contributions to the medical profession. Throughout his career, Dr. Christiano has attained extensive experience in all facets of medicine including Child Adolescent and Adult Psychology.

For newcomers entering the field, Dr. Christiano recommends “having broad interests” and emphasizes the importance of having a well rounded background. Dr. Christiano believes it is important

to be well versed in the humanities in order to have a world view.

Attributing his success to having worked as a psychologist in the court system, Dr. Christiano has established himself as a well sought after professional in the field.

While pursuing his educational endeavors, Dr. Christiano attended Arizona State University where he earned his Ph.D. Dr. Christiano is also an alumni and completed course work at Canisius College.

Dr. Christiano dedicates this recognition to Dr. Bill Blaisser, Professor at A.S.U., who was his mentor and personally supportive to him.

Nelson Handal, MD, DFAPA

HEALTHCARE | MENTAL HEALTH

Psychiatrist, Founder, Chairman and Medical Director Dothan Behavioral Medicine Clinic and Harmonex Neuroscience Research Dothan, AL Nelson Handal, MD, DFAPA is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine in recognition of his role as a Psychiatrist, Founder, Chairman and Medical Director at Dothan Behavioral Medicine Clinic and Harmonex Neuroscience Research.

With over thirty years of experience in the field of medicine, Nelson Handal, MD, DFAPA is an expert in mental health services and is a national consultant and speaker on child and adolescent psychiatry.

Board Certified in Child and Adolescent Psychiatry and General Adult Psychiatry by the American Board of Psychiatry and Neurology, throughout the course of his education and training, Dr. Handal attended Ruprecht Karl University of Heidelberg and the Universidad Mayor de San Andres, Facultad de Ciencias la Salud where he earned his MD. Thereafter, Dr. Handal would go on to complete his residency training in General Psychiatry at the State University of New York Health Science Center in Syracuse, New York, followed by his fellowship in Child and Adolescent Psychiatry at the University of Miami School of Medicine.

Licensed to practice in Alabama and Florida, Dr. Handal is a Distinguished Fellow of the American Psychiatric Association and member of several prominent organizations including the American Academy of Child and Adolescent Psychiatry, Alabama Psychiatric Physicians Association, and American Society of Clinical Psychopharmacology. A Fellow of the American

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Psychiatric Association since 2009, Dr. Handal is a Diplomate of the American Board of Psychiatry and Neurology.

In recognition of his many professional achievements, Dr. Handal was the honorary recipient and rewarded with inclusion into the premier ranks of the Leading Physicians of the World. He has received several honorary awards, including the Child and Adolescent Clinical Scholar Award of the University of Miami, National, Excellence in Public Mental Health Award by the National Alliance for the Mentally Ill (NAMI) (2008), Mental Health America Award by Heroes in the Fight, (2009), and Humanitarian Award by VOCAL (Victims of Crime and Clemency) Southern Region (2010). Dr. Handal was included three times into the Guide to America’s Top Psychiatrists of the Consumers’ Research Council of America (2007-2009).

Dr. Handal dedicates this recognition to Mantosh Dewan, MD – Distinguished Service Professor and Former Dean of Upstate New York Medical School; to Jon Shaw, MD - his director of training in Miami; to Bessel Van Der Kolk, MD, David Keith, MD and Prakash Masand, MD who inspired him with their vast knowledge; to his spectacular and loyal staff and fellow psychiatrists for their excellent and dedicated service. Dr. Handal also dedicates this recognition to his wonderful wife, Beth Handal, and his 4 successful boys who make him so proud, his parents, siblings, and other family for their continuing love and support.

To learn more, please visit www.dbmclinic.com/physicians.

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Daniel J. Christiano, PhD

HEALTHCARE | MENTAL HEALTH

Leading a Legacy, Not Leaving a Legacy

By PulvermacherKennedy & Associates

T

he other day I found myself listening to a tribute to Raylene Rankin, one of the Rankin Family members, who passed away recently in her early 50’s. I was particularly moved by her song “We Rise Again” which in light of her pending death immediately drove home something we are all very aware of…the fragility of life.

Thus, while the song speaks of passing, it also speaks of the legacy we desire to leave behind…how we want to be remembered.

The song also made me think of Steve Jobs’ untimely death.

I was truly impressed by what I heard or read regarding what a fabulously creative and innovative soul he was; yet, in the same breath or sentence I’d hear or read a commentary on his reputation as a taskmaster and psychological abuser of employees. It’s sad that the two characteristics tend to be mouthed in virtually the same sentence. How much more admired would Jobs be if he had accomplished what he did without having to demean others to achieve global business success and notoriety?

Thinking of your job in terms of how you want to be remembered presents the opportunity for a different way to look at your work, what you want to accomplish and how you want to be remembered. Instead of focusing only on day-to-day tasks, “leading a legacy” helps you to focus on the bigger picture and take a more holistic view of your work.

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Consider your own job, your team, your department, the leadership, and how these pieces are interconnected to make the organization whole. How will you leave your lasting impression?

Certainly, our legacy is most often expressed through our families, friends and community. At the same time, given that many of us devote so much of our time to our work, to what extent does “legacy thinking” impact our conduct and decision-making. In an unscientific survey of a number of my clients, very few had given serious thought to the legacy they want to leave in their work world, yet they agreed that bringing the thought of legacy to the forefront would indeed impact actions and decisions.

When asked for examples of how they might function differently, here are some they provided (in summary format): • spending more time mentoring top performers rather than being pre-occupied by under-performers who will ultimately have significantly less impact on the future of the enterprise; indeed, taking action much earlier on under-performers who will deleteriously affect both to the company’s performance, reputation and the effectiveness of others;

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• resisting the impulse to make investments in business opportunities which aren’t core to the business because “the deal was too good to pass up”; • investing significant energy in formulating a strategic plan which is predicated on a long term vision for the organization which, in turn, is linked to the purpose of the enterprise, rather than simply focusing on next year’s strategy... which was characterized by one person as “more of the same”; • examining the challenges that will shape the company in the coming years; asking the question, “does my organization have the infrastructure, intellectual capital, and culture to meet these challenges and what do I need to focus on now to create a sustainable and bright future”; • recognizing that one’s legacy is about more than the accomplishments compiled; it’s about relationships built, always giving the best of yourself and being strong for others;

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• in negotiating a contract, a deal, whatever, do you want to “win” at all cost or be remembered as someone who dealt with integrity;

z ...one’s legacy is about more than the accomplishments compiled; it’s about relationships built, always giving the best of yourself and being strong for others...

z

• do you give up if you lose at something or do you bear down and learn from the experience; are you a role model for others: Another conclusion I have arrived at through these discussions with my clients is don’t ever stop in your pursuit of a legacy. Many have accomplished tremendous things later on in life. Warren Buffet and Colonel Harland Sanders are just 2 well known examples of business people who embarked on their magnificent careers later in life. Also, there is never a time to stop in your pursuit of a legacy.

You’ll occasionally hear, “I am 65.

I’ll never change.” That won’t build a great life! No, there is always time to do more and achieve more, to help more and serve more, to teach more and to learn more. Keep going and growing that legacy! ■

–––––––––––––––––––––––––– Source: PulvermacherKennedy & Associates Related Links: pulvermacherkennedy.com/ www.linkedin.com/company/ pulvermacherkennedy

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BUSINESS REVIEW

CWW Member Profiles HEALTHCARE | MENTAL HEALTH

Susan Matorin Professor, Weill Cornell Medical College

Adjunct Associate Professor, Columbia School of Social Work New York, NY Susan Matorin is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Social Work.

Established since 1989, the Weill Medical College of Cornell is a renowned institution specialized in both Clinical and Medical Research. A frontrunner in the industry, the medical college is dedicated in offering their patients the latest innovations in the medical industry while utilizing the latest prevention strategies.

Amassing over fifty-one years of experience in the field of Social Work, in her current capacity, Matorin specializes in individual, couples and family treatment in which one member has a severe psychiatric disorder. A professor at Weill Cornell Medical College, Matorin is an Adjunct Associate Professor at the Columbia School of Social Work, where she teaches a course titled “Social Work With Families.” Having authored several publications throughout the course of her career, Matorin has written about relevant topics “ranging from family treatment with adolescents, collaboration with pastoral care, psychopharmacology for social workers, the corporatization of mental health care, and stigma.”

Throughout the course of her education and training, Matorin attained her Master of Science degree from Columbia School of

Helena Jasna Kukla, MD

Social Work with honors in 1966, and earned her ACSW credentials following her studied. Prior to her current position, she has held numerous professional titles including the Former Director of Social Work at Payne Whitney, from 1981-1997.

To further her professional development, Matorin serves as a Board Member for the Helen Rehr Center for Social Work Practice, sits on the Education and Research Committee of the HealthCare Chaplaincy and is affiliated with the New York City Chapter of the Society for Social Work Leaders in Healthcare.

Additionally, Matorin volunteers her time to the Jewish Board of Children and Family Services. As part of a marketing campaign, established for Help Starts Here – a project of the National Association of Social Work, Matorin can be seen in a video titled “Any Given Day,” as part of their marketing campaign.

In looking to the future, Matorin hopes to complete more professional writing projects, on a national and international level.

She dedicates this recognition to her granddaughter, Tess Vivienne.

For more information, visit www.med.cornell.edu and www.weillcornell.org/susanmatorin.

HEALTHCARE | MENTAL HEALTH

Psychiatrist Helen Jasna Kukla MD New City, NY Helena Jasna Kukla, MD is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Psychiatry in recognition of her role as a Psychiatrist at Helen Jasna Kukla MD. Helen Jasna Kukla MD is the owner of her own private psychiatric office that has dedicated their practice to providing quality healthcare services to those they serve.

With over forty years of experience in the field of Psychiatry, Helena Jasna Kukla, MD is revered for her outstanding contributions to the medical profession. Well versed in all facets of mental health services, Dr. Kukla offers a combination of drug management and therapy to solve a comprehensive array of mental diseases, including long term depression. Providing psychotherapy to treat neuroses, Dr. Kukla is known for her extensive and strong rapport with clientele. Over the course of her career, Dr. Kukla has become well versed in the areas of Psychopharmacology.

Dr. Kukla is an adamant believer that this field has always been great for her. She believes that she can “help people based not

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only on environmental factors but on genetic factors as well.”

For the newcomers entering the field, Dr. Kukla advises, “Psychiatry is a very rewarding profession.” Attributing her successful, longstanding career to her ability to “employ a combination of insight into biological and environmental causes of natural healthcare issues,” Dr. Kukla has established herself as a trusted name in the medical profession.

Board-certified in Psychiatry by the American Board of Psychiatry and Neurology, while pursuing her educational endeavors Dr. Kukla obtained her Medical Degree from Charles University.

Thereafter, Dr. Kukla would go on to complete her internship at New York University-Valhalla.

To further enhance her professional development, Dr. Kukla is an esteemed member of several prominent organizations including holding hospital privileges at Good Samaritan Hospital Medical Center in West Islip, New York. Dr. Kukla is a distinguished fellow of the American Medical Association, Catholic Health Services of Long Island and the American Psychiatric Association.

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Psychiatrist, Retired Private Practice New York, NY Retired Prominent Psychiatrist, Dr. Richard G. Dudley, Jr. is recognized as a Lifetime Achiever in the field of Forensic Psychiatry.

Dr. Dudley recently retired from private practice. Amassing over 40 years of total career experience, his professional focus includes psychiatric therapy for adult men, as well as forensic psychiatry.

In addition to his private practice, Dr. Dudley has also been affiliated with the City University of New York Medical School at City College and the New York University School of Law, both of which are also located in New York, New York.

Throughout his educational career, Dr. Dudley attended Medical school at Temple University’s School of Medicine, and graduated with his M.D. in 1972. Thereafter, Dr. Dudley completed an internship during a transitional year at Wesley Pavilion, a part of Northwestern Memorial Hospital, located in Chicago, Illinois, and then went on to complete his residency in Psychiatry at McGaw Medical Center of Northwestern University.

To further his professional development, Dr. Dudley is Board Certified in Psychiatry by the American Board of Psychiatry and Neurology, and an active colleague of numerous prestigious organizations, including the American Psychiatric Association (APA), the American College of Psychiatrists (ACP), the

Robert Frank Mannis, PhD

New York Academy of Medicine, and the National Medical Association. Additionally, Dr. Dudley is licensed to practice medicine in New York.

Regarding his reason for going into medicine, and psychiatry in particular, Dr. Dudley says that he was always fascinated with different people, and that psychiatry offered much needed flexibility. His advice for others going into the field would be to think broadly, and consider the range of options available. He claims that the key to his success is “work hard, always continue to learn, and have integrity.”

In honor of his professional accolades, Dr. Dudley has been recognized as a Healthgrades Honor Roll Physician. Additionally, Dr. Dudley performs public speaking, and lectures, locally and nationally to mental health and legal professionals.

When he is not working, Dr. Dudley enjoys collecting art, particularly WPA era art. He dedicates this recognition to three attorneys; Peggy Davis (NYU), Henderson Hill (North Carolina), and Bryan Stevenson (Alabama).

For more information, you can visit Dr. Dudley’s Healthgrades profile at: www.healthgrades.com/physician/dr-richard-dudley-3mvx3.a

HEALTHCARE | MENTAL HEALTH

Clinical Psychologist Evergreen Psychology Associates Frederick, MD Robert Frank Mannis, Ph.D. is recognized by Continental Who’s Who in the field of Psychology as a Clinical Psychologist at Evergreen Psychology Associates.

they feel loved without contamination. The essential job of the effective psychologist is to witness without judgment the human struggle and suffering of one’s patients. ”

With over 40 years of clinical experience and 65,000 clinical hours, Dr. Mannis specializes in expert, caring, and dedicated humanitybased psychological services. Philosophically and linguistically adept, Dr. Mannis is the author of the highly rated book, ARS NOVA. For newcomers entering the field, Dr. Mannis advises, “Find a connection to your own humanity and sustain that humanity with genuine humility and compassion for the struggles of others. The shadow side of psychology is an implicit arrogance about truth and that can lead to a dangerous professional hubris.” Using empathy, Dr. Mannis is a believer that “people get better because

Dr. Mannis received his PhD from the University of Maryland.

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Questioning the nature of humanity’s technologies that put money or convenience above human values, Dr. Mannis is proud to call himself a Luddite.

Dr. Mannis has a son and two daughters. He dedicates this recognition in loving memory of Charles “Ned” Wood, his maternal grandfather. He also dedicates this to Dr. Charles Perry Bosmajian, a friend indeed.

For more information, please visit www.robertfmannisphd.com.

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Dr. Richard G. Dudley, Jr.

HEALTHCARE | MENTAL HEALTH

CWW Member Profiles

Raymond L. Levister, PhD

HEALTHCARE | MENTAL HEALTH

Licensed Psychologist Raymond L. Levister, Ph.D. Honolulu, HI Raymond L. Levister, Ph.D. is recognized by Continental Who’s Who as Pinnacle Professional of The Year in recognition of his role as a Licensed Psychologist at Raymond L. Levister, Ph.D.

in 1998, and then graduated with his Ph.D. in Counseling Psychology in 2001 from the University of Utah, Department of Educational Psychology in Salt Lake City, Utah.

Located in Honolulu, Hawaii, Raymond L. Levister, Ph.D. has served clients for the past ten years. A mental health practice, the institution specializes in providing extensive clinical and psychological services including parent training, autism consulations, and therapy and counseling for individuals, couples, and families.

In his current capacity as an independent contractor, Dr. Levister contracts with the Department of Education. To further his professional development, Dr. Levister is an affiliate of several organizations including the American Psychological Association, a member of the Alpha Phi Alpha Fraternity, Inc., and the National Association for the Advancement of Colored People where he served as Co-Founder of their Chico chapter.

Amassing seventeen years of experience in the field of Psychology, Dr. Levister is a renowned professional in the industry. Revered for his work, Dr. Levister has attained extensive experience within the areas of relationship counseling, behavioral counseling, and autism therapies. Having served in his current capacity as Psychologist of his own private practice since 2008, Dr. Levister is certified by the Hawaii Attorney General as an “Expert Witness” regarding autism.

Throughout the course of his education and training, Dr. Levister attained his Master of Science Degree in Counseling Psychology

Philip L. Creps, DO, FACN

In recognition of his professional accolades, Dr. Levister was awarded Top Licensed Psychologist in Honolulu, Hawaii in 2017.

He was also the recipient of numerous academic awards from both his undergraduate and graduate insitutions.

When he is not working, Dr. Levister enjoys sports, traveling, working out, fish/aquarium landscapoing, music and spending time with his friends.

Dr. Levister dedicates this recognition to his mentor, Ted Packard, and to his mother Charla Rogers.

HEALTHCARE | MENTAL HEALTH

Adolescent and Adult Psychiatrist Redemption Psychiatry Chandler Arizona Gilbert, AZ Philip L. Creps, DO, FACN is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Psychiatry in recognition of his role as Adolescent and Adult Psychiatrist at Redemption Psychiatry Chandler Arizona.

An outpatient psychiatric center, Redemption Psychiatric Chandler Arizona was founded by Doctor Friday. Providing quality psychiatric healthcare to children, adolescents, and adults, the center specializes in offering a wide array of services to their clients including treatment and diagnosis of depression, bi-polar disorders, anxiety, insomnia, ADHD and conduct disorders and much more.

With over twenty years of experience in the field of Psychiatry under his belt, Dr. Philip L. Creps is revered for his remarkable impact on the profession. Throughout his illustrious career, Dr. Creps has earned extensive experience in the areas of general psychiatry, addiction, acute and chronic mental illness, and outpatient care.

Impressed greatly by the book, “Saving Jenny” by Vivian Percy, Dr. Creps is currently drafting a letter to Governor Doug Ducey

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warning him of the powerful detrimental side effects of marijuana leading to adolescent addiction based on his studies in the field. A firm believer that he received the calling to be a psychiatrist at the age of sixteen years old, when asked his advice to newcomers in the industry, Dr. Creps emphasizes the importance of maintaining, “knowledge of the profession: Psychiatry is a continuing learning process – it never stops.”

Throughout the course of his education and training, Dr. Creps graduated with his Doctor of Osteopathic Medicine Degree from the Michigan State University College of Osteopathic Medicine in East Lansing. Thereafter, Dr. Creps would go on to obtain his Fellowship training with Indiana University School of Medicine.

Board Certified in Osteopathic Medicine, Addiction Medicine, and in Child, Adolescent, and Adult Psychiatry, to further advance his professional development, Dr. Creps is a distinguished fellow of several elite organizations including the American Psychiatric Association, Arizona Society of Addiction Medicine, and currently serves as Vice President of Society of Arizona Psychiatrists.

For more information, please visit redemptionpsychiatry.com.

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Stanley E. Fischman, MD, APA (DLF) Psychiatrist El Camino Hospital Mountain View, CA Stanley E. Fischman, MD, APA (DLF) is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Medicine as a result of his role as a Psychiatrist at El Camino Hospital.

Amassing over 50 years of experience in psychiatry, Dr. Fischman treats both adults and children in his practice of Psychiatry.

Always growing in his professional arena, Dr. Fischman treats the following conditions: Abuse, Addictions, Affective Disorders, Anorexia Nervosa, Binge Eating, Body Dysmorphic Disorder, Bulimia Nervosa, Co-Morbidity, Compulsive Exercise, Dissociative Disorders, Night Eating Syndrome, NOS (Eating Disorders Not Otherwise Specified), Obsessive Compulsive Disorder, Overeating, and Overweight. Using holistic approaches, Dr. Fischman specializes in child and adolescent psychiatry, eating disorders, and treatment for attention deficit disorder. As to why he chose this profession as his career path, Dr. Fischman states “My love for psychiatry sprang from my years of service in the Navy, especially my training in flight school.”

Throughout the course of his training and education, Dr. Fischman graduated and received his Medical Degree from SUNY Downstate in 1960.

As to his professional credentials, Dr. Fischman is certified by the American Board of Psychiatry/American Board of Child Psychiatry & Child Neurology.

Respected amongst his peers, Dr. Fischman has been named a Distinguished Life Fellow by the American Psychiatric Association.

When he is not assisting patients, Dr. Fischman enjoys farming, scuba diving, swimming, and spending time with his friends and family members.

Dr. Fischman dedicates this recognition to “Dr. David and Betty Hamburg — my mentor, friends, and colleagues.”

For more information, please visit www.elcaminohospital.org.

Carolyn S. Watts, MSN, RN, CWON

HEALTHCARE | NURSING

Clinical Nurse Specialist School of Nursing at Vanderbilt University Medical Center Nashville, TN Carolyn S. Watts, M.S.N., R.N., CWON, is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in recognition of her outstanding contributions to the field of Nursing in recognition of her role as Clinical Nurse Specialist at the School of Nursing at Vanderbilt University Medical Center.

Having been established since 1908, Vanderbilt University Medical Center’s School of Nursing has had longstanding success within the field of nursing. The university specializes in nursing administration, clinical care, case management, organizational strategic planning, project management, education (patient and professional), quality improvement, informatics, development of multidisciplinary collegial relationships and professional mentoring.

Dedicated to the educational development of their nurses, Vanderbilt University ensures that their nurses, “have a voice in virtually everything we do.” Endowed with the latest innovations in medical technology, the nurses at the medical center are equipped in a “wide array of professional development opportunities.”

Amassing over fifty years of experience in the field as Clinical Nurse Specialist, Watts is a Certified Wound Ostomy Nurse and Breast Patient Navigator – Imaging and Caner. In her current role, Watts specializes in general surgery, surgical oncology, wound care, ostomy nursing, surgical oncology nursing, breast cancer care, systems analysis and improvement. Throughout the course of her education and training, Watts attained her Bachelor of Nursing Science degree from Olivet Nazarene University and then went on

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to earn her Master of Nursing Science Degree University Tennessee – Knoxville.

To further her professional development, Watts is an affiliate of several organizations including the National Association of Professional Women and the Wound, Ostomy and Continence Nurses Society. Currently, Watts is the President of the World Ostomy Center.

In addition to her work at the center, a renowned author, Watts has published several works, including Surgical Treatment of Obesity in Journal of Southern Surgical Nurses Association (1985); A Study to Compare the Overall Effectiveness of Two Hydrocolloid Dressings on Partial Thickness Wounds in Ostomy Wound Management (1988); Management of Problem Wounds in Journal of Urological Nursing (1989) and Reducing Pressure Ulcer Prevalence in an ICU Setting in Journal of Wound Ostomy Continence Nurses Society (2007).

When not working, Watts volunteers her time to the American Cancer Society, the March of Dimes and Alive Hospice. She also enjoys travel, consulting, reading and spending time with her children, Eric and Alli.

Watts dedicates this recognition to Ellen Keith, a friend and mentor, and to the loving memory of Dr. John L. Sawyers, a mentor and friend from college.

For more information, visit www.mc.vanderbilt.edu.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

HEALTHCARE | MENTAL HEALTH

CWW Member Profiles

Dorothy M. Graham, LPN

HEALTHCARE | NURSING

LPN Ann Storck Center Lauderdale Lake, FL Dorothy M. Graham, LPN is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Nursing in recognition of her role as LPN at Ann Storck Center.

With its inception since the 1950’s, the Ann Storck Center has served the Florida area for over sixty years. Known for providing exceptional service, the center is committed to the health and wellness of their clients. Offering a wide range of services to their clients, the center is adept in handling matters with regards to assisting those who have disabilities. Steadfast in their compassionate approach, the team at Ann Storck is well versed in medical matters with regards to Adult Day Training, Buddies over Bullies, Early Intervention Preschool, and more.

With over fifty three years of experience in the field of Nursing, Dorothy M. Graham is revered for her remarkable contributions to the medical industry. Having gathered over twenty nine years of experience in her current position, Dorothy is a Certified Licensed Practical Nurse that has attained extensive expertise in the areas of nursing care for both children and adults with disabilities. Dorothy

has always wanted a steady job in caring for people.

Attributing her success to her experience in nursing, Dorothy recalls seeing her relative’s ill when she was younger and remembered the poor conditions the south healthcare services was in. This would then be the catapult to Dorothy beginning her nursing career. When asked her advice to newcomers in the, Dorothy states to “treat people the way you’d like to treated with dignity. Dignity is the mainstay for me as to nursing care services.”

When she is not working, Dorothy enjoys Karate where she received her first degree Black Belt at age 71.

Dorothy dedicates this recognition in loving memory of her mother, Louise Graham who always taught her to be the best, in loving memory of her brother, James Graham, who always believed in her and felt she could do no wrong, and to her daughter, Ruth Drewitt with the rank of Command Sergeant Major in the Army (MOS-logistics/Air borne).

For more information, please visit www.annstorckcenter.org.

Kelli A. Johnson, SHRM-SCP, SWP

HUMAN RESOURCES

Director of Human Resources Cypress, TX

Kelli A. Johnson, SHRM-SCP, SWP is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Human Resources in recognition of her role as Director of Human Resources.

As a Senior HR leader, Ms. Johnson is certainly among the elite in the field of human resources. She works in collaboration with other leaders worldwide. Her goal is always to find the best talent, help people fully develop their potential and establish a corporate culture of positivity in order to maximize performance. Ms. Johnson’s core business beliefs are that exposure to global teams and cultural agility directly translates to attaining the best possible business results.

With over 22 years of experience in Human Resources, Ms. Johnson has set herself far apart from her competition. She has extensive expertise in Business Strategy, Strategic Workforce Planning, Global Agility, Change Management, Organizational Development and Design, Systems Implementations, Talent Assessment, and Succession Planning. Her exquisite customer service has allowed her to remain at the top of her field for decades.

Throughout her educational career, Ms. Johnson earned her Bachelor’s Degree at the University of North Texas, with her concentration in Political Science and International Relations.

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She went on to receive her Master’s in International Management, specializing in production and operations from the Thunderbird School of Global Management in Glendale, Arizona. Thereafter, Ms. Johnson studied “The Business Implications of Artificial Intelligence” offered by MIT Sloan School of Business and MIT CSAIL (Computer Science & Artificial Intelligence Lab).

With certifications in Strategic Workforce Planning (SWP) and the Society of Human Resources—Senior Certified Professional (SHRM-SCP), and extensive knowledge as a GE Human Resource Leader, Ms. Johnson’s credibility is second to none.

She has affiliations with the International Association of Women, Association of Change Management Professionals, and Association for Talent Development.

Outside of the office, Ms. Johnson loves Pilates, reading, gardening, and enjoying quality time with her family. She’s also an active volunteer for her church, the MET, and the Boy Scouts of America Sam Houston Area Council.

For more information, send an email to kelliajohnson.johnson@gmail.com, or visit her page on LinkedIn www.linkedin.com/in/kelli-johnson-swp.

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Attorney MacGregor|Madhok LLP Woodland Hills, CA Gregory Michael MacGregor is recognized by Continental Who’s Who as Pinnacle Professional in the field of Law in recognition of his role as an Attorney at the MacGregor|Madhok LLP.

Professor, teaching trial techniques and tactics.

A trusted and reputable firm, MacGregor|Madhok LLP serves clients in a wide range of legal matters, including High Technology, Trade Secrets and Intellectual Property, Insurance Bad Faith and Entertainment Litigation.

Throughout his education and training, Mr. MacGregor graduated from Fordham University with a Bachelor’s Degree in 1971, and he received his Juris Doctor from the University of Virginia in 1974. Adept in multiple court venues, Mr. MacGregor is admitted to practice by the California State Bar, the Ninth Circuit Court of Appeals, and the US Tax Court.

Practicing law since 1974, Mr. MacGregor has won over 40 verdict cases. Along with being a Trial Lawyer with the MacGregor|Madhok LLP, Mr. MacGregor is also an Adjunct

To further his professional development, Mr. MacGregor is affiliated with the American Bar Association, the Beverly Hills Bar Association, and the Los Angeles Bar Association.

James S. Brady

LAW | LEGAL SERVICES

Managing Member Dykema Grand Rapids, MI James S. Brady is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Law in recognition of his role as Managing Member with Dykema and continues with the Firm as Senior Counsel.

Having served the Grand Rapids, Michigan area for the past eighty five years, Dykema is a nationally serving law firm.

Dedicated to offering quality service, the firm specializes in offering their clients services within the areas of business services, environmental law, government policy and practice, immigration, labor and employment, real estate, taxation and much more. With over thirteen locations, the firm strives to build a relationship with their clients built on trust and support.

With over forty nine years of experience in the field of Law, Brady has served in his current capacity with Dykema for the past six years. Throughout his career, Brady has attained expertise within the areas of commercial litigation and white collar crime as well as government investigations and corporate compliance issues.

In recognition of his professional achievements, Brady was recognized as “Lawyer of the Year” in Grand Rapids for Criminal Defense - Non-White-Collar by Best Lawyers® for 2015. In addition, Brady was honored as a Michigan Leading Lawyer in the areas of Commercial Litigation and Criminal Defense: White Collar Law by the Leading Lawyers Network from 2014-2016.

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The recipient of the 2015 Distinguished Alumni Award from Western Michigan University and 2015 the Marion Hilligan Award from Western Michigan University’s Cooley Law School, Brady has gained consecutive recognition by Michigan SuperLawyers and The Best Lawyers in America.

Early in his career, Brady began his educational career with an undergraduate degree in Political Science, History and Education from Western Michigan University. Thereafter, Brady went onto attain his Juris Doctor degree from the University of Notre Dame.

In an effort to further enhance his professional development, Brady is a distinguished fellow of several elite organizations including the Federal Bar Association, State Bar of Michigan Judicial Crossroads Task Force, Grand Rapids Bar Association, American Association for Justice, National Association of Former United States Attorneys, Michigan Association for Justice and the American Inns of Court. In his previous years, Brady served on the Board of Directors for the Western Michigan University Foundation.

Brady dedicates this recognition to his wife, Catherine. Thank you for your love and support. Brady also dedicates this recognition in loving memory of Robert A. Benson and Edward L. Twohey who supported him after law school.

For more information, please visit www.dykema.com.

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Gregory Michael MacGregor

LAW | LEGAL SERVICES

CWW Member Profiles LAW | LEGAL SERVICES

Matthew L. Sharp Attorney The Law Office of Matthew L. Sharp Reno, NV Matthew L. Sharp is recognized by Continental Who’s Who as a Top Expert Attorney in the field of Law in recognition of his role as an Attorney at The Law Office of Matthew L. Sharp.

With its inception over fifteen years ago, the Law Office of Matthew L. Sharp has devoted their practice to providing quality legal services to those they serve. Lending a compassionate approach, the Law Office of Matthew L. Sharp focuses on representing clients in connection with insurance disputes.

A sought after legal professional, Matthew L. Sharp is a trial lawyer that has attained over 15 years of experience in the profession.

Having represented individuals and businesses injured by the unlawful conduct of others, including negligence, malpractice, and insurance bad faith, Mr. Sharp is revered for his outstanding contributions to the industry. Throughout his illustrious career, Mr. Sharp has successfully litigated favorable settlements on behalf of clients injured at a subpar medical facility from a large Nevada HMO who has negligently referred patients to the facility (one of the first cases of its kind in the country). As one of the lead lawyers in the 7th largest verdict in the United Stated in 2011,

Mr. Sharp has assisted clients in successfully attaining over $100,000,000 in verdicts.

As one of the lead appellate lawyers in Reno, Mr. Sharp is an advocate for his clients and is well versed in the areas of health insurance, auto insurance, life insurance, disability insurance, delay or underpayment of claims, failure to defend and more.

While pursuing his educational endeavors, Mr. Sharp attended the University of Arizona-James E. Rogers College of Law where he earned his Juris Doctor degree.

To further enhance his professional development, Mr. Sharp is a distinguished fellow of several prominent organizations including the American Association for Justice Leaders Forum, State Bar of Nevada, and American Association for Justice.

In recognition of his professional accolades, Mr. Sharp was recognized by the Nevada Justice Association as Trial Lawyer of The Year in 2011, Top 100 Trial Lawyers, and received honorary acknowledgment from Super Lawyers.

For more information, please visit mattsharplaw.com.

LAW | LEGAL SERVICES

Gwen M. Neal Attorney Gwen M. Neal, Attorney at Law LLC Homer, AK Gwen M. Neal is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Law in recognition of her role as an Attorney at Gwen M. Neal, Attorney at Law LLC. With its inception in 2008, Gwen M. Neal, Attorney at Law LLC has dedicated their practice to providing quality legal services to the residents of Alaska. Devoted to providing their clients with the quality legal services they so deserve, the team at Gwen M. Neal offers a wide range of services to their clients including specializing in family and criminal law and construction management.

Aurora Gwen Neal began her professional career as an elementary music teacher in Fairbanks, Alaska. After working with Neal & Company, Inc. for fifteen years in commercial, industrial and heavy construction in rural Alaska and on military bases in Alaska and Guam, Gwen ventured off into starting her career in the legal profession. A well sought after legal professional, throughout her career Gwen has attained extensive experience in the areas of divorce, dissolution, custody, mediation, settlement agreements, domestic violence, criminal defense, wills and probate and bankruptcy.

Bar Certified in Alaska State and Federal courts, while pursuing

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her educational endeavors, Gwen attained her Juris Doctor degree at William Mitchell College of Law, in St. Minnesota. In her previous years, Gwen earned her Master of Arts degree in Culture and Spirituality from Holy Names College in Oakland, California in 1996. Gwen also obtained her Bachelor of Arts degree in Vocal Music from the College of St. Benedict, in 1976.

To further enhance her professional development, Gwen is the President of the Kenai Peninsula Bar Association and an esteemed member of the Alaska Bar Association, American Bar Association, Alaska and American Bar Association Family Law Sections, ABA Alternate Dispute Resolution Committee, and Alaska Criminal Defense Lawyers (AKCDL).

In recognition of her many professional accolades, Gwen was the honorary recipient of the 2014 Pro Bono Award from the Alaska Bar Association and the 2017 Distinguished Lawyer Award from Expert Network.

When she is not working, Gwen enjoys music, especially singing, traveling, jewelry-making, and staying active.

For more information, please visit www.gwenmneal.com.

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David A. Baugh Attorney & Co-Managing Partner Kaufman Dolowich & Voluck LLP Chicago, IL David A. Baugh is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of his role as Attorney & Co-Managing Partner of Kaufman Dolowich & Voluck LLP.

in both state and federal court and before the Securities Exchange Commission, state securities commissions, and FINRA on a national basis. An illustrious professional, Baugh has attained extensive expertise within the areas of financial service law.

Dedicated to providing quality customer satisfaction, the firm specializes in corporate, commercial and securities litigation, professional malpractice defense, and directors’ and officers’ (D&O) liability claims. Committed to giving back to the community, the team at Kaufman Dolowich has rendered countless hours to volunteer work in an effort to better serve their local communities.

With experience and ingenuity at the forefront of the company’s values, the firm is equipped in offering quality legal services at the fraction of the cost.

Early in his career, Baugh attained his Juris Doctor degree from the University of Tennessee, College of Law. In his previous years, Baugh attended the University of Georgia where he received his Bachelor of Business Administration degree.

Having gathered over thirty nine years of experience in the field of Law, Baugh is commended for his outstanding performance in the industry. In his previous years, Baugh took a position as a staff attorney in the division of Corporation Finance with the Securities Exchange Commission in its home office in Washington D.C., where he worked until going into private practice in Chicago.

Now, Mr. Baugh focuses his practice in representing securities broker/dealers, investment advisors, and other professionals in the financial services industry in litigation and regulatory proceedings

Matthew Van Natten, Esq.

In an effort to further enhance his professional development, Baugh is an esteemed member of several organizations including the American Bar Association and Illinois Bar Association.

A brilliant scholar, Baugh has lectured and performed seminars on various securities, D&O and professional malpractice issues.

In recognition of his professional accolades in the field of law, Baugh has successfully defended professionals on a national basis, including cases of first impression concerning liability to third parties. Specifically, he has represented the interest of defendant accountants in the case of Toro Co. v. Krouse, Kern, & Co., in which the 7th Circuit, applying Indiana law, adopted the Credit Alliance standard of liability to third parties.

For more information, please visit www.kdvlaw.com.

LAW | LEGAL SERVICES

Attorney Law Office of Matthew Van Natten Madison, NJ Matthew Van Natten, Esq. is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of his role as an Attorney at the Law Office of Matthew Van Natten.

Matthew Van Natten has established himself as a trusted name in the industry. Throughout his illustrious career, Mr. Van Natten has attained extensive experience in all facets of real estate law.

The Law Office of Matthew Van Natten has served the Madison, New Jersey arena for the past eleven years. Dedicated to providing their clients with the quality legal counsel they deserve, the law firm is well versed in the areas of real estate law, family law, wills and estates, and personal injury.

Throughout the course of his education and training, Mr. Van Natten graduated from Boston University with a Bachelor’s Degree and received his Juris Doctor from New York Law School.

With over eighteen years of experience in the legal profession,

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To further enhance his professional development, Mr. Van Natten is a distinguished fellow of several prominent organizations including the New Jersey Bar Association.

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LAW | LEGAL SERVICES

CWW Member Profiles LAW | LEGAL SERVICES

Amy Sklar Attorney The Law Office of Amy Sklar Garden City, NY Amy Sklar is recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Law in recognition of her role as an Attorney at The Law Office of Amy Sklar.

for decades, amassing over thirty six years of professional experience. Throughout her career, Amy Sklar has maintained extensive knowledge within the areas of divorce and family law.

Dedicated to providing their clients with the best legal service, The Law Office of Amy Sklar is an outstanding law firm that focuses on divorce and family law cases. Committed to meeting their clients’ needs in a professional and timely manner, the firm specializes in representing clients in the New York State Supreme and Family Courts in connection with matters involving divorce, separation, custody, support, visitation, and domestic violence.

Ms. Sklar is devoted to eminent customer satisfaction. The firm handles their clients’ cases diligently with integrity and efficiency.

The firm builds strong rapport with their clients in hopes of achieving the outcome they are looking for. Ms. Sklar assists her clients in making informed decisions and she ensures that her clients receive an education regarding their rights, responsibilities and liabilities, so that they are equipped to make well-informed decisions in their cases.

Early in her career, Ms. Sklar attended Hofstra University School of Law where she attained her Juris Doctor degree in 1980. In her previous years, Ms. Sklar obtained her Bachelor of Arts degree from the University of Vermont in 1977.

Authorized to practice law in Florida and the federal district court system, Ms. Sklar is a distinguished fellow of several organizations including the New York State Bar Association, the Nassau County Bar Association and the Women’s Bar Associations in both Nassau and Suffolk counties.

In recognition of her professional accolades, Ms. Sklar was listed in Who’s Who of American Women, has received the Silver Client Champion award from Martindale-Hubbell, and has been selected as a Top Attorney of North America.

For more information, please visit www.amysklarlaw.com.

An esteemed lawyer, Amy Sklar, has practiced in the field of Law

Daniel Richard Stockmann

LAW | LEGAL SERVICES

Attorney at Law Stockmann Law Omaha, NE Daniel Richard Stockmann is recognized by Continental Who’s Who as Pinnacle Professional of The Year in the field of Law in recognition of his role as Attorney at Law at Stockmann Law. A nationally recognized drug defense law firm, Stockmann Law has served the community for years. Dedicated to providing their clients with eminent legal services, the firm specializes in offering their clients a wide range of services related to Traffic stops, Canine drug searches, Interstate drug trafficking, and Interstate drug stops.

Starting his legal career in 1999, Daniel Richard Stockmann has established himself as a trusted name in the legal profession.

Having served in his current capacity since 2009, Stockmann has attained extensive experience in the areas of Criminal Defense of Drug Trafficking. Stockmann has turned his attention to the ever-increasing arrests relating to drugs and defending individuals who have had their rights violated by the authorities. A firm believer that “effective representation requires extensive experience,” the firm is steadfast in providing their clients with optimal legal representation.

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Throughout the course of his education and training, Stockmann attended Saint Louis University where he earned his Bachelor of Arts degree in Criminal Justice. Thereafter, Stockmann attended Creighton University School of Law where he received his Juris Doctor degree in 1999.

To further enhance his professional development, Stockmann is an esteemed member of several elite organizations including the Nebraska Bar Association, OBA, NACDL, and NTLA. Having done much pro-bono work throughout his career, Stockmann participates in the “The Bike Union.”

In recognition of his professional accolades, Stockmann was awarded a spot on The National Trial Lawyer’s coveted “Top 40 Under 40,” which lists America’s top young trial lawyers.

Married with two children, Stockmann dedicates this recognition to his wife and two children — “AE&C.” To learn more, please visit www.nebraskainterstatedrugdefense.com.

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CWW Member Profiles

Nickolas E. Nasuta, Esq.

LAW | LEGAL SERVICES

Attorney at Law Law Office of Nickolas E. Nasuta Oradell, NJ Nickolas E. Nasuta, Esq. is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Law in recognition of his role as Attorney at Law at the Law Office of Nickolas E. Nasuta.

Having served the region for a quarter of a century, The Law Office of Nickolas E. Nasuta has committed its practice to providing exceptional legal service. The firm is proficient in handling legal matters with regards to “drafting of appropriate personal documents in situations of estate, financial, inheritance, and related planning, estate litigation, wills, trust, probate, accounting, corporations and business plans, administration and more.” Understanding the many questions that can arise from their clients ever growing legal concerns, the law office offers free initial consultation to those they serve. The Law Office of Nickolas E. Nasuta strives to “assure that each client’s legal needs are satisfied.” In addition, the law practice offers permissible service to both young and elderly clientele. With integrity and efficiency at the forefront of the company’s values, the firm aides clients in their questions with regards to Home Health Care Organizations, Nursing Homes, Senior Citizen Communities and Housing consisting of a Private Home, Condominiums, Senior Citizen Cooperative Apartments, Veterans Homes and Rehabilitation facilities, Reverse Mortgages, and employment of nurses and caregivers.

Alla Kleban, Esq

With over thirty five years of experience in the legal profession, Nickolas E. Nasuta Esq. is a former Internal Revenue Service employee, Judicial Law Clerk, and Senior Bank Trust Officer.

Having established himself as a trusted name in the legal profession, Nasuta is venerated for his exceptional contributions to the field. Practicing Law since 1972, Nasuta has attained extensive expertise in the areas of Estate Planning, Wills & Trust, and Estate Litigation.

Early in his career, Nasuta attended American University where he received his Juris Doctor degree.

In an effort to further advance his professional career, Nasuta is a distinguished fellow of several elite organizations including the American Bar Association, Bergen & New Jersey Bar Associations, United States Tax Court, and the New Jersey Federal District Court.

In recognition of his numerous professional accolades, Nasuta was recognized by Marquis Who's Who as being a Preeminent Innovator and Achiever in his Profession, and the American Registry for Continuous Professional Recognition an accomplishment realized by the top 10% of American Professionals.

For more information, please visit www.nasutalaw.com.

LAW | LEGAL SERVICES

Attorney Kleban Law Group, PC Brooklyn, NY Alla Kleban, Esq. is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of her role as an Attorney at the Kleban Law Group, PC. With its establishment over three years ago, the Kleban Law Group, PC has dedicated its law firm to providing their clients with quality legal service. Devoted to providing their clients with the quality legal counsel that they deserve, the firm provides services in the areas of automobile accidents, slip & fall, construction & scaffold accidents, dangerous drugs, defective products, medical malpractice, employment and labor law, real estate and immigration.

With over nine years of experience in the field of law, Ms. Alla

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Kleban, Esq. is commended for her outstanding contributions to the legal industry. Throughout her illustrious career, Ms. Kleban has attained extensive expertise in the areas of personal injury and real estate law.

Currently admitted to practice in the State of New York, to further enhance her professional development, Ms. Kleban is a distinguished fellow of several elite organizations including the New York Bar Association.

While pursuing her educational endeavors, Ms. Kleban attended New York Law School where she earned her Juris Doctor Degree.

For more information, please visit klebanlawgroup.com.

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Donna J. Jackson Partner and Owner Donna J. Jackson & Associates Oklahoma City, OK Donna J. Jackson is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of her role as Partner and Owner of Donna J. Jackson & Associates.

durable power of attorneys, and living wills. Attorney Jackson’s scope of practice also includes taxes, probates, and business organizations.

Donna J. Jackson & Associates, PLLC is a nationally serving entity that specializes in providing optimal legal counsel to those they serve. Dedicated to providing their clients with quality legal service, the firm specializes in the areas of guardianship, probate, durable power of attorney, trusts, estate planning and more.

Comprised of a team of well versed legal professionals, the firm is stanch in their efforts of providing the finest legal counsel to their clients in both an efficient and timely manner.

A CPA, while pursuing her educational endeavors, Attorney Jackson attained her Master’s Degree (L.L.M.) in Elder Law.

With over thirty illustrious years of experience in the field of Law, Donna J. Jackson is revered for her remarkable contributions to the industry. Establishing herself as a prominent professional in the legal profession, throughout her career, Attorney Jackson has attained extensive expertise in the areas of estate planning with an emphasis on Medicaid, VA Benefits, and special needs planning, including revocable, irrevocable and special needs trusts, wills,

In recognition of her professional accolades, Attorney Jackson was honored red as one of the 2011-2015 Five Star Wealth Managers in Estate Planning in the Oklahoma Magazine, Go Pokes!

Deana Balahtsis, Esq

To further enhance her professional development, Attorney Jackson is a distinguished fellow of several organizations including currently serving on the Board of the National Academy of Elder Law Attorneys and committees including, the American Bar Association, Oklahoma Bar Association, Oklahoma Society of CPAs, and many more.

When she is not working, Attorney Jackson is an animal lover and loves spending time with her four dogs.

For more information, please visit okcestatelawyer.com.

LAW | LEGAL SERVICES

Attorney Law Office of Deana Balahtsis New York, NY Deana Balahtsis, Esq. is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Law in recognition of her role as an Attorney at the Law Office of Deana Balahtsis.

Devoted to providing legal counsel led by pragmatism, the Law Office of Deana Balahtsis has become a frontrunner in the legal industry. Committed to providing their clients with exceptional care, the law firm offers a wide range of services to their clients including divorce, child support, child custody, order of protection and more.

With over twenty years of experience in the legal profession, Deana Balahtsis Esq. has established herself as a trusted name in the field of law. Prior to starting her own practice, Balahtsis worked for four years as a staff attorney at the Legal Aid Society Juvenile Rights Division in the Bronx, where she represented abused and neglected children, PINS, and children in juvenile delinquency proceedings. Balahtsis also worked for two years as

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a senior attorney for Magovern and Scalafani, representing foster care agencies in a diverse array of issues, such as in prosecuting Termination of Parental Rights Hearings and Foster Children Permanency Hearings. Throughout her illustrious career, Balahtsis has become well versed in the areas of matrimonial and family law.

While pursuing her educational endeavors, Balahtsis graduated in the year 2000 from Hunter College School of Social Work where she earned her Master of Social Work degree. In her previous years, Balahtsis attended Washington and Lee School of Law where she earned her Juris Doctor degree in 1991 and Lemoyne College where she received her Bachelor of Arts degree and graduated Magna Cum Laude.

To further enhance her professional development, Balahtsis is a distinguished fellow of several prominent organizations including the NY BAR Association and NY Woman’s Bar association.

For more information, please visit www.balahtsislaw.com.

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LAW | LEGAL SERVICES

CWW Member Profiles

Elliott J. Wachtel

LAW | LEGAL SERVICES

Attorney Wachtel Law Los Angeles, CA Elliott J. Wachtel is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of his role as an Attorney at Wachtel Law.

earned his Juris Doctor Degree from Golden West University. In his previous years, Mr. Wachtel attained his undergraduate degree from California State University in Northridge.

With over thirty seven years of experience in the legal profession, Elliott J. Wachtel is revered for his remarkable contributions to the industry. Throughout his illustrious career, Mr. Wachtel has established himself as a trusted name in the profession. Mr. Wachtel has gained extensive experience in the areas of Workers’ Compensation Law.

Charitable to various organizations, Mr. Wachtel had volunteered his time as a Judge Pro Team presiding over legal cases in court.

In an effort to further enhance his professional development, Mr. Wachtel is a distinguished member of several prominent organizations including the California State Bar Association and California Applicant’s Attorneys Association.

Throughout the course of his education and training, Mr. Wachtel

Kristina S. Lyke

LAW | LEGAL SERVICES

Attorney Lyke Law PLLC East Lansing, MI Kristina S. Lyke is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of her role as an Attorney at Lyke Law PLLC. With integrity, honesty, and persistence at the forefront of the company’s values, Lyke Law PLLC is a local law firm that has dedicated their practice to providing their clients with optimal, quality, legal services. With a proven record of a vigorous defense in and out of the court room, Lyke Law seeks justice for all.

A seasoned professional with over twelve years of legal experience, Kristina S. Lyke is revered for her remarkable contributions to the profession. Throughout her illustrious career, Kristina has attained experience in the areas of family and criminal law. As a reputable attorney, Kristina has offered litigation services in the areas of divorces, child custody, criminal cases, referee hearings, mediation and trial. Inspired at a young age to become an attorney, Kristina has been invited as a speaker at Eastern Michigan University for two Symposiums regarding papers that were written in political science, a speaker at Thomas Cooley Law School in reference to the Michigan Bar preparation class, and a visiting Professor at Thomas Cooley Law School for domestic relations to prepare students for the bar.

Having earned an international certificate from San Diego Law School, Kristina obtained her degree in Political Science from

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Eastern Michigan University, where she received the Pi Sigma Alpha Political Science Fraternity Award. Thereafter, Kristina would go on to earn her Juris Doctorate from Thomas M. Cooley Law School with a concentration in International Law and Litigation with 40 hours of mediation training.

Charitable to various organizations, Kristina advocates and helps the military veterans. She purchases Christmas gifts for the children at Sparrow Hospital and her firm sponsors the McClaren Hospital Gala.

In recognition of her many professional accolades, in 2011, Kristina was honored with the Ingham Bar Association Young Lawyers Award in recognition of her exemplary legal scholarship, community service and advancement in the legal profession. She has received Top Attorney awards for criminal and family law for 2016 and 2017.

Every Thursday afternoon, Kristina has a radio segment called Legal Beagle on 730 AM. She provides guidance to the community by discussing “hot topics” in the law.

Kristina dedicates this recognition to her parents Nancy and Roger Lyke. She also dedicates this to her mentors, Judge Hugh Clarke and Professor Ron Bretz. Additionally, this recognition is dedicated in memoriam of Jeff Zoeller.

For more information, please visit lykelaw.com.

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Frank B. Curtis Attorney Shepherd, Taylor, Korum & Curtis, LLP St. Louis, MO Frank B. Curtis is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of his role as an Attorney at Shepherd, Taylor, Korum & Curtis, L.L.P. Providing exceptional legal services for over fifty six years, the attorney’s at Shepherd, Taylor, Korum & Curtis, L.L.P. has committed their practice to providing exceptional legal counsel.

Dedicated to providing their clients with the quality service they deserve, the firm specializes in family law and general litigation.

In addition, the firm is well versed in the areas of corporate, personal, and commercial litigation, divorce, dissolution, family services, visitation rights, adoption, mergers and acquisition, commercial and residential development, estate planning, personal injury including workers compensation and more. Understanding the sensitive nature of their clients legal needs, the attorney’s at Shepherd, Taylor, Korum & Curtis, ensure that their clients receive incomparable guidance every step of the way.

With over twenty years of experience in the field of law, Frank B.

Curtis is commended for his remarkable contributions to the legal profession. A Certified Public Accountant in 1976, throughout the course of his illustrious career, Mr. Curtis has attained extensive experience in the areas of Family Law, Business Law, Taxation, and Public Utility Law. While pursuing his educational endeavors, Mr. Curtis attended Westminster College where he earned his Bachelor of Arts Degree and later, went on to receive his Master of Business Administration Degree from Washington University in 1973.

Thereafter, Mr. Curtis earned his Juris Doctor degree from St. Louis University in 1997.

In an effort to further enhance his professional development, Mr. Curtis is an esteemed member of several prominent organizations including the Bar Association of Metropolitan St. Louis, St. Louis County Bar Association, and the Missouri Society of Certified Public Accountants.

For more information, please visit www.stkclaw.com/index.html.

Edward John McCambridge

LAW | LEGAL SERVICES

Founder and Attorney Segal McCambridge Singer & Mahoney Ltd. Chicago, IL Edward John McCambridge is recognized by Continental Who’s Who as a Leading Lawyer in America in the field of Law in recognition of his role as Founder and Attorney at Segal McCambridge Singer & Mahoney Ltd. Founded since 1986, Segal McCambridge Singer & Mahoney, Ltd. has several offices nationwide and has provided exceptional customer service throughout the years. Committed to the “highest standards of moral and ethical behavior,” the firm is dedicated to offering their clients the quality legal services that they deserve.

They live by their motto “We Make the Complex Simple.”

Edward John McCambridge has 43 years of experience as a National Trial Attorney. He has established himself in the legal profession as a renowned expert in the areas of product liability, toxic tort, mass tort, asbestos and complex litigation. He is a notorious author and lecturer in the areas of trial advocacy and asbestos litigation.

Mr. McCambridge, as founder of the firm, has served on its Executive Committee, Chair of the Governance Committee, Chair of the Toxic Tort Group, and Co-Chair of the firm’s Continuing Legal Education Committee.

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Mr. McCambridge attained his Bachelor of Science Degree from the University of St. Thomas in 1971 and his Juris Doctor from the John Marshall Law School in 1975. He is an esteemed member of the Illinois and Michigan State Bars and the Federal Bars of Northern, Central and Southern Illinois; the Eastern and Western Districts of Wisconsin and the Eastern District of Missouri.

Mr. McCambridge has been admitted for cases in numerous states and federal districts throughout the United States.

He continues his own legal education as a Fellow in the Litigation Counsel of America, and as a member of the Bar Associations of Illinois and Michigan, the Defense Research Institute, Illinois Defense Counsel and Chicago Trial Lawyers Club.

In recognition of his professional achievements, Mr. McCambridge as the recipient of the Albert Nelson Marquis Lifetime Achievement Award, has been recognized in Marquis’ Who’s Who in America, Who’s Who in American Law, and Who’s Who in American Business. He has been recognized numerous times in Illinois Super Lawyers and Illinois Leadings Lawyers. He has been included in Best Lawyers in American since 2016.

For more information, please visit www.smsm.com/about.html.

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CWW Member Profiles

Honorary S. Phillip Brown

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Senior Superior Court Judge Macon, GA

Honorary S. Phillip Brown is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Law in recognition of his role as a newly appointed Senior Superior Court Judge. Judge Brown is now a Senior Judge in Georgia, where he handles cases where needed in Georgia.

To further advance his professional development, Judge Brown is an influential member of several elite organizations including the Georgia Bar Association, Rotary International and a local Palaver Club who belong by invitation so as to share issues of interest from a wide circle of professions.

Judge Brown recently retired as an active lawyer in the Law firm of Anderson, Walker and Reichert in Macon.

Judge Brown has taught several classes for Judges in the humanities studies offered by the Georgia Counsel of Superior Court Judges.

Having attained over fifty eight years of experience in the field, the firm specializes in general trial law, including personal injury, domestic, and criminal law. Dedicated to offering quality legal services at the fraction of the cost, the firm is adept in handling matters in all facets of law including general practice, corporate and business, insurance defense, tax, estate planning, estates and trusts, wills, probate, real estate, personal injury, creditor bankruptcy, employment, family law, adoptions and more. A distinguished law firm, they are known for their “highest ethical standards,” and “devotion to public service,” as they remain unwavering in their devotion to their clients.

With a longstanding career of over fifty years of experience in the field of Criminal and Civil law, Judge Brown has become an astute member of the legal community. Known for his remarkable contributions to the industry, in his previous roles, Judge Brown has served in the office of Chief Counsel, Internal Revenue Service in New York City for two years. Upon return to Macon, he engaged in the general practice of law. Sworn in as Judge of the Superior Court of the Macon Judicial Circuit in January 1996, Judge Brown served for eighteen years of which the last two years were spent serving as Chief Judge. In his capacity as Judge, Brown presided over cases of all types from death penalty, to other felony trials in addition to civil cases of all types.

He was also called as special visiting judge to sit with the Supreme Court of Georgia to determine title of the land and building of a historical Episcopal Church, one of the oldest churches in the nation, located in Savannah, Georgia, and which church was established before Georgia was a State, and therefore before the United States was a nation.

Judge Brown is a 1967 graduate of the Walter F. George School »of Law at Mercer University.

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Outside his judge duties, Judge Brown is an ardent reader of the Scientific American Magazine. He is, in his retirement, also writing a book regarding the interplay between religion and science, and of how these two disciplines might find grounds for mutual understanding.

Both science and religion are founded on an assumption of a creator of such things as space, and universe(s); life; universe along with the ordering and genesis thereof, about which both science and religion know virtually nothing.

The equal ignorance of science and religion on these and other matters such as consciousness can facilitate sharing of ideas of what facts ground both religious and scientific thought.

Judge Brown Dedicates this recognition to two former law partners with which he tried several highly complex criminal and civil cases.

Both such lawyers were raised on rural Georgia farms. Their family farm life required hard work. No doubt this experience equipped both for a life of hard work and acceptance of very important duties requiring discipline and prolonged, structured effort.

Attorney Gerald Mullis and Fred Hasty, both past law partners, are now deceased, but both were devoted to solid legal and factual research, coupled with common sense, amidst a native quest for justice. This character sustained them staying on the hunt for facts and law as needed to represent clients well.

Both of said mentors’ personal roots were rural, South Georgia poor, unsophisticated, farm bred and trained mentors, coupled with their inner quest for justice and fairness acted in their being great mentors, to whom I give great thanks.

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Partner Hahn & Hessen LLP New York, NY Mark S. Indelicato is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Law in recognition of his role as Partner at Hahn & Hessen LLP.

degree and graduated cum laude in 1982. Thereafter, Mr. Indelicato would go on to attend Fordham University School of Law where he earned his Juris Doctor degree in 1985.

With its inception in 1931, Hahn & Hessen LLP has dedicated their law firm to providing quality legal services to their clients at the fraction of the cost.

To further enhance his professional development, Mr. Indelicato is an esteemed member of several prominent organizations including serving as Global Chairman and President of the Turnaround Management Association, and past President of its New York Chapter. Mr. Indelicato is a member of the Board of Directors of the New York Institute of Credit and sits on its Executive Committee and is a fellow of the New York State and American Bar Associations.

With over thirty years of experience in the field of law, Mark S. Indelicato is commended for his outstanding contributions to the legal profession. Throughout his career, Mr. Indelicato has attained widespread experience in bankruptcy and restructuring.

Mr. Indelicato regularly lectures on numerous bankruptcy and creditors’ rights topics including bankruptcy sales, subprime mortgage issues, insolvency and debtor in possession financing issues to organizations including the American Bar Association, New York Institute of Credit, Turnaround Management Association, National Association of Credit Managers, and Law Education Institute.

While pursuing his educational endeavors, Mr. Indelicato attended New York University where he earned his Bachelor of Science

Joel T. Andreesen

In recognition of his many professional accolades, Mr. Indelicato was the honorary recipient by the New York Institute of Credit and other industry organizations for his commitment to education within the credit community.

Mr. Indelicato was admitted to practice before the United States Supreme Court and the United States Court of Appeals for the Second and Third Circuits.

For more information, please visit hahnhessen.com.

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Partner Rodriguez & Associates Bakersfield, CA Joel T. Andreesen is recognized by Continental Who’s Who as a Top Attorney in the field of Law in recognition of his role as Partner at Rodriguez & Associates. Devoted to providing optimal legal services, Rodriguez & Associates has committed their practice to, “serving those who are in the most need: the victims of car and truck crashes, oil field accidents, defective and dangerous products, excessive force by over-aggressive police and other incidents in which the people we trust harm us or our loved ones. “The firm prides themselves on providing, the “caring and empathetic service that can only come from someone who’s been in the same situation as the person being served.”

Having attained over twenty five illustrious years of experience in the legal profession, Joel T. Andreesen is commended for his remarkable contributions to the industry. Throughout his career, Andreesen has attained extensive experience in the areas of personal injury law, trucking accidents and product liability cases.

Andreesen utilizes a wealth of knowledge in the field. “I guarantee one-on-one attention and individualized legal strategies for each client he represents,” he said “I focus on injured parties, wrongful death cases and representing plaintiffs.” Additionally, his strategy allows a high success rate and huge settlements for his clients, alongside an unprecedented quality of service.

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Prior to embarking on the journey towards his legal career, Andreesen grew up on a farm near Anamosa, Iowa, with no lawyers in his family. Early in his educational career, Andreesen attended the University of Iowa with the intent of becoming a broadcast journalist. Following an internship with the U.S. Attorney’s office in Washington, D.C., Andreessen was inspired to pursue law. Thereafter, Andreesen obtained his Bachelor’s degree in both Journalism and Political Science, and attained his Juris Doctor from the University of Iowa.

In an effort to further advance his professional development, Andreessen is an esteemed member of several prominent organizations including the State of California Bar Association and has served on the Kern County Bar Association Board of Directors. He has also served as a member of the Kern County Law Library Board of Trustees for over 15 years.

In recognition of professional achievements in the field, Andreesen is considered one of the 10 Best in Southern California for Client Satisfaction by the American Institute of Personal Injury Attorneys.

Also, Andreesen was recently recognized for having one of the Top 50 Settlements in California for 2016 by TopVerdict.com.

For more information, visit www.rodriguezlaw.net.

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Mark S. Indelicato

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CWW Member Profiles LAW | LEGAL SERVICES

James Krueger Attorney James Krueger Law Corporation Wailuku, HI James Krueger is recognized by Continental Who’s Who as a Pinnacle Top Attorney at the James Krueger Law Corporation.

Esteemed amongst the legal community, James Krueger Law Corporation practices law as it pertains to Personal Injury, Medical Malpractice and automobile accidents.

A well-established voice in the literary law community, Mr. Krueger has published many works including: Hawaii Motor Vehicle Collision Manual, 1994 rev. (Krueger & Wong, eds. Haw. Inst.

CLE); Hawaii Motor Vehicle Collision Manual (Wong ed. Haw. Inst. CLE 1990) “Plaintiff Theories of Liability” [Chapter 3, pp. 3-1 to 3-12]; Hospital Law (Carmi ed. Springer-Verlag 1988) “Overview of American Law of Informed Consent: Physician’s Duty to Disclose”, First International Congress of Hospital Law, Procedures and Ethics, Tel Aviv, Israel, pp. 101-116; and more.

With a prestigious career spanning more than 50 years, Mr. Krueger has had the honor of being appointed as a special counsel to Maui County.

Throughout her education and training, Mr. Krueger earned a Bachelor in Laws and Legislation (LL.B.) Degree at Loyola Law School, Los Angeles and a Bachelor’s Degree at UCLA.

To further his professional development, Mr. Krueger has maintained professional memberships with many organizations in his career including: American Bar Association; Million Dollar Advocates Forum; International Academy of Trial Lawyers, Fellow (state co-chair; program,site committees); International Society of Barristers, Fellow; Litigation Counsel of America; Trial Law Institute; President, Hawaii Academy of Plaintiffs’ Attorneys (Co-Founder); President, Hawaii Institute for Continuing Legal Education (Bd. Directors); President, Maui County Bar Association; California Trial Lawyers Association; Texas Trial Lawyers Association; NITA Advocates Association, Instructor; and more.

Recognized in his field, Mr. Krueger has been awarded the 12 Men Achievement - International Register of Profiles Honor, the AV Preeminent Rating with Martindale Hubbell, and the Law Firm of the Year in Personal Injury Litigation - Hawaii (US News & World Report). Mr. Krueger has also been honored by the American Society of Legal Advocates 2018-2019 as a Best Attorney in Hawaii (Peer Recognition), Super Lawyers - Lawyer of the Year, and by Best Lawyers in America.

For more information, please visit www.maulaw.net.

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Kevin S. Sobel Attorney Accident Attorney’s Kanner & Pintaluga Boca Raton, FL Kevin S. Sobel is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of his role as an Attorney at Accident Attorney’s Kanner & Pintaluga.

With its inception in 2003, Kanner & Pintaluga is known for their high ethical and aggressive approach in and out of the court room.

The attorney’s at Kanner & Pintaluga understand the sensitive nature of their clients legal needs and their primary mission is to achieve the most favorable outcome for their clients. Dedicated to providing their clients with the quality legal services they so deserve, the law firm offers a wide range of services including specializing in workers compensation, wrongful death, property damage and more.

With thirteen years of experience in the legal profession, Mr. Kevin S. Sobel has established himself as a trusted name in the industry. Throughout his career, Mr. Sobel has attained extensive experience in the areas of personal injury and workers compensation law. Mr. Sobel has overseen over 20,000 cases in the State of Georgia and has gotten over $200 million dollars in settlements for his clients.

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Throughout the course of his educational and training, Mr. Sobel attended the University of Florida where he earned his Bachelor of Arts degree and graduated Cum Laude in 2004. Thereafter, Mr. Sobel would go on to attend the University of Florida-Levin College of Law where he earned his Juris Doctor degree and graduated Cum Laude in 2007.

To further enhance his professional development, Mr. Sobel is a distinguished fellow of several prominent organizations including the Florida Bar Association; Georgia Bar Association; Minnesota Bar Association; and Michigan Bar Association.

Charitable to various organizations, Mr. Sobel is an avid volunteer in the Volunteer Income Tax Assistance program, an organization that provided free income tax filing to help lower income residents and students. Mr. Sobel has also spoken on personal injury law topics for the Hosea Feed the Hungry conference.

In recognition of his many professional accolades, while attending law school, Mr. Sobel was the honorary recipient of a pro bono certificate in recognition of his volunteer work.

For more information, please visit kpattorney.com.

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Jeffrey J. Douglas Owner Law Offices of Jeffrey J. Douglas Santa Monica, CA Jeffrey J. Douglas is recognized by Continental Who’s Who as a Pinnacle Top Attorney in the field of Law in recognition of his prominent role at his own firm, Law Offices of Jeffrey J. Douglas.

Mr. Douglas is a dedicated criminal defense lawyer, who has overseen cases in vast variety of different criminal defense matters. Ranging from drunk driving, political demonstrations, controlled substance cases, workers compensation, fraud, and child molestation cases, Mr. Douglas has been a representative of the law for some of the century’s infamous publicized cases.

Early in his career, Mr. Douglas was selected as one of the two attorneys who would go on to represent Virginia McMartin, in »one of the most well-known cases. McMartin, a 73 year old grandmother, was one of seven defendants charged with hundreds of counts of molesting over 400 children enrolled at her preschool.

After an 18 month long preliminary examination, she went on to be fully exonerated of all the charges. Mr. Douglas also was a member of a team which had gone on to reverse the first degree murder conviction of an innocent man, In the People V. Glover case in 1990.

In another famous case, Mr. Douglas had represented the psychologist in the trial of the Menendez Brothers, where he writ to the Court of Appeal to prevent the release of a videotape of a

Lori Pyne

search of the client’s home and office. In 2016, Mr. Douglas would go on to successfully defend his 500th client, Professor Walter Williams who was placed on the FBI’s Ten Most Wanted List, who was accused of violating three counts of 12 U.S.C. section 2423 (sex travel) and one count of 18 U.S.C. Section 2251© (transportation of child pornography) Mr. Douglas was able to reduce the defendants standard 15 year sentence minimum through a plea agreement down to a five year sentence.

With an exceptional educational background, that played a hand into his success in the profession of law. Mr. Douglas earned his B.A. in Rhetoric with high honors from the University of California Berkeley and went onto receive his J.D. from the University of California, Los Angeles in 1982.

Along with his illustrious career as a lawyer, Mr. Douglas has been the Chair of the Board of Directors of the Free Speech Coalition, the trade association of the adult entertainment industry for over twenty years, and he has also served as the Chairman Emeritus of the First Amendment Lawyers Association. He also serves as one of the Directors’ of the A.C.L.U. Foundation of Southern California, a prestigious member of California Attorneys for Criminal Justice, California Public Defenders Association and the National Association of Criminal Defense Lawyers.

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Paralegal PETCO Animal Supplies, Inc. Jamul, CA Lori Pyne is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Consulting and Blogging in recognition of her role as Paralegal for PETCO Animal Supplies, Inc. and Founder & Blogger for Yosemite Mom.

nearly two decades from August of 1993 to July of 2011. Later on, she worked as a Litigation Legal Assistant at Lorens and Associates from November of 2012 to October of 2013 before starting as a Paralegal at PETCO Animal Supplies in December of 2013.

A dedicated individual with a wide range of expertise, Pyne specializes in Paralegal, Special Needs, Consulting, and Legal Support. In an effort to use her knowledge and skills to improve the lives of as many people as possible, she provides her services in a way which enables her to reach individuals all around the world. She is truly dedicated to making the world a better place.

To further advance her professional development, Pyne is recognized as a member of the International Association of Women in large part due to her 30 years of experience and expertise is multiple fields. She is also greatly passionate about organizations advocating for individuals with special needs.

Prior to entering her professional career as a Paralegal and Blogger, Pyne studied at the University of California, San Diego.

By the time she concluded her college education, she had garnered a Bachelor’s Degree, as well as a Paralegal Certificate.

Following her academic accomplishments, Pyne worked as an Entertainment Legal Assistant at Ziffren Brittenham, LLC for

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When she is not blogging or providing legal support, Pyne enjoys spending time outdoors, hiking, and camping.

Pyne dedicates this recognition to Matt, Rachel, her husband Robert Darroch, and in loving memory of her grandfather, Jack.

For more information, visit www.yosemitemom.com and www.linkedin.com/in/lori-pyne-33304141.

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Is Your Own Sales Culture Your Worst Enemy

By Denise M. Barry

I

once worked, very briefly, for an organization whose Culture facilitated an ‘on the bench’ Sales philosophy. They would deliberately over hire by one or two sales people so that they would not have enough Sales territories to go around.

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Those without territories, the ‘have-nots’, were left to hangabout on the outskirts, maybe put through horrendous rookie training or endless online courses to eat up their time while they waited for a territory to become free. Those with territories, the ‘haves’, were forever looking over their shoulders, perceiving those without to be threats to their livelihood and treated the ‘benchers’ as such, not including them in any strategy or information-sharing sessions lest they learn enough to steal their territories away....

What did this produce? Exactly what you might think. A dysfunctional culture of fear for the sales people, and a forever revolving door of customer facing representatives for their clients; both results being extremely non-productive, costly and just downright bad business.

Are you taking a short-term approach to your Sales People?

Do you think they are a ‘dime a dozen’, when one leaves another will be quick to fill their shoes?

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Have you stopped to consider the costs involved in having a high churn rate, not only to your own business but to the patience and loyalty of your customers, constantly having to ‘train’ new sales people?

David Brock, in his Partners in Excellence blog, “A Frightening Look At The Cost Of A Sales Person”, notes; “We have to be purposeful about recruiting, the costs of a bad hire can be millions. We have to be purposeful about onboarding, we need to get people to full productivity as quickly as we can. We have to be purposeful about performance management, coaching and development.

We have to look to retaining sales people... churning people as business goes through ups and downs, or as we look at different strategies du jour is expensive and wrong for both the business and people. It’s a demonstration of bad leadership/management.”

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If you recognize your own sales organization in this description, first you need to understand and agree that a culture of fear and »constant churn is detrimental not only to your bottom line, but more importantly to your Company’s relationship with your Customers.

Have you stopped to consider the costs involved in having a high churn rate, not only to your own business but to the patience and loyalty of your customers...?

Sooner or later it will be in their best interests to let the competitive sales person, who is intelligently prospecting them, come in and have the opportunity to understand their business challenges instead of to meet, yet again, the new sales person from Company X. This is an opportunity that works very well for the competitive sales person, and I have successfully taken advantage of it many times myself upon hearing of another mass ‘exodus’ at my competitors.

If you believe the turn-style approach is working effectively for you, then carry on at your own discretion by all means.

However, if you are beginning to see that it is an incredibly high-risk and costly approach to managing your sales organization, there are two main strategies that you can adopt to help you retain your top performers and end the dysfunctional culture that has developed in your organization, both internally and externally; 1. The “New Philosophy” must begin at the top. This involves senior management buy-in, from your entire management team. It also may involve replacing managers who won’t let go of the old ways of intimidation, bullying and control — this approach is outdated and completely disrespectful, as are those who practice it.

To create a new culture all senior management must be in agreement on what management practices are to be created and encouraged, such as Coaching vs. Managing, aligning of the sales person’s unique personal goals with that of the organization, and practicing ‘Servant Leadership’. Sales friendly tools such as interactive and collaborative platforms that actually help the sales person, for example VPN / remote access to internal databases and administration, should be encouraged.

Management must also agree on which practices are completely off-limits, such as micromanaging, bullying, surprise changes to compensation, and exclusionary tactics.

All the sales people must be treated the same, regardless of Gender, lest a ‘boys club’ develops.

KPIs to consider: has the churn rate decreased because of this new Commitment? Has the customer retention rate increased? And, of course, have sales increased? More secure and confident sales people will project their positive attitude on prospective and existing customers alike, thus creating a new Functional Corporate Culture.

What is this worth to you? A new technological tool like CRM or other collaboration platform on their own won’t accomplish a new culture for you; they will only just ‘package up’ the existing one more effectively.

A change in corporate culture requires senior management commitment — no knee-jerk reactions mid-stream — and the allowance for the time it takes to make what is, in effect, a monumental shift in your sales organization. You can steer your ship in a new direction by adjusting your course carefully and with commitment. Or, you can just continue rearranging deck chairs on the Titanic...the choice is yours.

———————————————————————— About the Author: Denise M. Barry is an Entrepreneurial Sales Leader who is passionate about New Business Development.

From practicing Consultative Sales for over 26 years, Denise is convinced it is a Methodology that successfully spans multiple industries as the ‘steps’ are the same regardless of what the product or solution is. She has been very fortunate to have had opportunities to mentor and coach many new Sales Leaders in Consultative Sales over her Career.

Denise specializes in Outsourced Sales for her Global clients, enabling them to: • Launch new Products and Gather Analytical Data • Open up new Marketplaces and Verticals - 'dip their toe in first' • Increase Sales and ‘Top-up’ Pipelines

———————————————————————— For more information on our New Business Consulting and Coaching Service, Please contact us.

Email address: denise_barry@hotmail.com Business number: (905) 508-8142 Cell number: (647) 295-8142

2. All Senior Management must agree to a Timeline: the initial timeframe for a new culture to be created and adopted is a minimum of one full year to allow for the tweaks that will invariably be needed, and to create the data required for analysis.

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BUSINESS REVIEW

CWW Member Profiles

John J. Bailly

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Attorney Bailly & McMillan LLP White Plains, NY John J. Bailly is recognized by Continental Who’s Who as a Pinnacle Lifetime Member and Top Attorney for his role as an Attorney at Bailly & McMillan LLP. In practice for over 20 years, Bailly & McMillan is one of New York’s premier law firms for cases involving personal injury, product liability, and medical malpractice. Over their decades of existence, the firm has accrued over $100,000,000 in verdicts, making sure that all of their clients receive the full compensation they deserve from those who wronged them. They are dedicated to creating a warm, inviting environment in which their clients can feel safe and secure while their elite team of attorneys works hard to provide their services to the fullest extent possible.

With 35 years worth of experience in the Law industry, Mr. Bailly is a vital part of the Bailly & McMillan team. While his primary expertise is in the area of Personal Injury, he also provides services in the fields of Medical Malpractice, Environmental Law, Insurance Law, Labor Law, Motor Vehicle Accidents, and

John W. McKendree

Corporate and Commercial Litigation at a top-tier level to clients all across the United States.

Prior to becoming one of New York’s top Personal Injury attorneys, Mr. Bailly accomplished a great deal in the world of academia. He graduated from Boston College magna cum laude with full honors, obtaining Bachelor of Arts degrees in both Political Science and Philosophy. He then went on to earn his J.D. from the Pace University School of Law. In order to advance his professional development, Mr. Bailly is affiliated with Million Dollar Advocates Forum, American Trial Lawyers Association (ATLA), New York State Trial Lawyers Association (NYSTLA), Westchester County Bar Association, New York State Bar Association, and the American Association of Justice.

In recognition of his superior work in his field, Mr. Bailly was selected to Super Lawyers from 2011 to 2017.

For more information, visit www.bandmlaw.com.

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Attorney Law Offices of John W. McKendree Thornton, CO John W. McKendree is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of his role as an Attorney at the Law Offices of John W. McKendree.

The Law Offices of John W. McKendree has served clients in the areas of criminal law, civil rights and employment law for decades. Dedicated to providing their clients with the quality legal services that they deserve, the firm is unyielding in their efforts to provide clients with consultation about legal strategy and federal court procedures.

Licensed to practice law in the State of Colorado, U.S. Court of Appeals for the 9th, 10th Court and for the Federal District Court, John W. McKendree has established himself as a trusted name in the legal profession. With over fifty three years of experience in the legal professional and revered for his outstanding contributions, McKendree has attained experience in the areas of labor and employment law, wrongful termination, employment discrimination, and criminal defense.

McKendree has gathered over fifty three years of experience under his belt. In his current capacity, McKendree provides consultation to other attorneys who have complex litigation cases, including advising about legal strategy and federal court procedures.

Early in his career, McKendree attended the University Of Denver

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College Of Law where he received his Juris Doctor degree in 1963. In his previous years, McKendree attended the University of California at Berkeley where he attained his Bachelor of Arts degree in 1959.

To further enhance his professional development, McKendree is an affiliate of several distinguished organizations including the Denver Bar Association, Colorado Bar Association, American Association for Justice, and the National Trial Lawyers Association.

Charitable to various organizations, McKendree is a member of Phi Delta Phi and has served in his community in many capacities over the course of his career, including as Municipal Judge.

In recognition of his professional accolades, McKendree was the recipient of the following achievements: National Advocates Top 100 Lawyers 2016; American Institute of Criminal Law Attorneys 10 Best Attorneys 2016-2017; American Institute of Criminal Law Attorneys 2016 Client Satisfaction Award; American Institute of Criminal Law Attorneys 10 Best Attorneys Exceptional and Outstanding Client Service 2016-2017; Top Attorneys of North America 2018-2019.

When he is not working, McKendree’s main hobby has always been visiting World War II sites and studying them.

For more information, please visit www.mckendreelaw.com.

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Attorney Krasno, Krasno & Onwudinjo Philadelphia, PA Kelly A. Hemple is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of her role as an Attorney at Krasno, Krasno & Onwudinjo.

With its inception in 1936, Krasno, Krasno & Onwudinjo is a compensation law and social security disability law firm that has dedicated their practice to providing their clients with quality legal services. Lending a compassionate approach to those they serve, the team at Krasno is specialized in handling legal matters with regards to workers compensation, social security disability and more. Known for their extensive rapport with clientele, the team at Krasno ensures that their clients receive the quality legal service they deserve.

With fifteen years of illustrious experience in the field of Law under her belt, Kelly A. Hemple has established herself as a trusted name in the legal industry. Prior to joining Krasno, Krasno & Onwudinjo, Hemple was a partner at a major Philadelphia defense law firm where she represented self-insured employers and workers’ compensation insurance carriers. Throughout her career, Hemple has attained extensive experience in all facets of workers compensation law.

Kelly M. Morgan

Certified as a Specialist in Pennsylvania Workers’ Compensation Law by the PA Bar Association’s Section on Workers’ Compensation Law as authorized by the Supreme Court of Pennsylvania, while pursuing her educational endeavors, Hemple attended Widener University School of Law where she obtained her Juris Doctor degree in 2003, Honors. In her previous years, Hemple attended West Chester University where she earned her Bachelor of Arts degree in the field of Psychology and graduated cum laude in 2000.

To further enhance her professional development, Hemple is a distinguished fellow of several prominent organizations including the Philadelphia Bar Association, and Pennsylvania Bar Association.

In recognition of her many professional accolades, Hemple was the honorary recipient of a Certificate of Achievement in Sales & Leases and recognized as Top Young Attorney in Pennsylvania. In addition, Hemple was recognized by Rising Stars Super Lawyer Section of the Philadelphia Magazine, PA Super Lawyer, and Rising Star, Philadelphia Magazine.

For more information, please visit www.krasnolaw.com.

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Attorney Morgan Law Offices, LLC Columbus, OH Kelly M. Morgan is recognized by Continental Who’s Who as a Pinnacle Top Attorney in the field of Law as an Attorney at Morgan Law Offices, LLC.

that, Mr. Morgan received his Bachelor of Business Administration degree from the University of Notre Dame where he graduated Magna Cum Laude in 1973.

Renown in the Ohio area, Morgan Law Offices, LLC.’s practice includes estate planning, business law, family law, civil litigation and more.

While attending law school, Kelly worked for an international accounting firm and completed his experience requirements to become licensed as a Certified Public Accountant in Ohio.

In his role as the Managing Member of Morgan Law Offices, LLC., Kelly has represented clients injured by the tragic consequences of motor vehicle accidents and medical negligence. Admitted to practice law in the State of Ohio, Mr. Morgan works tirelessly to deliver quality representation to his clients.

During his education at Notre Dame, he was the recipient of the Haskins & Sells Award for Excellence in Accountancy.

Throughout his education and training, Kelly is a graduate of Capital University Law School where he received his Juris Doctor degree, Magna Cum Laude, Order of the Curia in 1977. Prior to

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To further his professional Membership in the Million Dollar Advocates Forum; Advocates for injured parties; Maintains memberships with the American Bar Association, Ohio State Bar Association, Columbus Bar Association For more information, please visit www.morganlawohio.com.

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Kelly A. Hemple

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Leigh K. Fletcher Founder Fletcher & Fischer P.L. St. Petersburg, FL Leigh K. Fletcher is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of her role as Founder at Fletcher & Fischer P.L. Representing developers, lenders and businesses in Florida and the U.S. Virgin Islands, Fletcher & Fischer PL has dedicated its law firm to providing quality legal counsel to those they serve.

Comprised of a team of well trained attorneys well versed in all facets of law, the firm offers a wide range of services to their clients including being well versed in the areas of real estate, land use, community development, and the environment. Lending a compassionate yet fervent approach, the attorney’s at Fletcher & Fischer assist their clients every step of the way from “drafting partnership and other corporate organization documents to negotiating and assisting with inter-generational transfers of family businesses.”

With over 22 years of experience in the field of law, Leigh K. Fletcher has practiced land use, environmental and real estate law since 1997. A venerated professional and distinguished scholar, Fletcher has authored “Costs and Benefits of Green Construction – Is National Regulation Warranted?” where she was featured in

the Natural Resources and Environment Magazine in 2009.

To further enhance her professional development, Fletcher is an esteemed member of several prominent organizations including the Virgin Islands Bar Association, Florida Bar Association, and American Bar Association.

Throughout the course of her education and training, Fletcher earned her Juris Doctor degree and graduated Cum Laude at the Florida State University College of Law in 1996. In previous years, Fletcher obtained her Master of Public Administration degree from her alma mater. Fletcher obtained her Bachelor of Arts degree from Wellesley College in 1992.

In recognition of her many professional accolades, Fletcher was selected by her peers for inclusion in the 22nd Edition of The Best Lawyers in America© 2016 in the field of Real Estate Law. Fletcher was also the honorary recipient of Super Lawyer in 2015 and Legal Leaders of Tampa in 2015.

Fletcher dedicates this recognition to Cheryl Stuart, Esq. For more information, please visit fletcherfischer.com.

Louis Frank Chisari

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Attorney Marcote & Associates P.C. Hicksville, NY Louis Frank Chisari is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of his role as an Attorney at Marcote & Associates P.C. Dedicated to providing their clients with the quality legal services that they deserve, Marcote & Associates P.C. is a full service law firm with extensive experience representing both plaintiffs and defendants. A frontrunner in the legal industry, the firm offers a wide range of services to their clients including offering representation with regards to real estate law, wills, trusts, and estates, workers compensation, matrimonial and family law, no fault recovery, state liquor authority and more.

With twenty years of experience in the field of Law, Louis Frank Chisari is revered for his outstanding contributions to the legal profession. Throughout his career, Mr. Chisari has held several prestigious positions at the Office of the County Attorney, County of Nassau (Deputy County Attorney) from 1998-2003, GEICO (Staff Counsel) 2003-2006, and Nicolini, Paradise, Ferretti & Sabella (Associate) from 2006-2007. Throughout his illustrious

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career, Mr. Chisari has attained extensive experience in the areas of criminal and family law. In addition, Mr. Chisari has become well versed in the areas of No-Fault collection litigation and arbitration on behalf of health care providers. Additionally, Mr. Chisari is equipped in handling legal matters with regards to criminal defense, family law and real estate transactions.

To further enhance his professional development, Mr. Chisari is an esteemed member of several elite organizations including the American Bar Association, Nassau County Bar, New York State Bar, and Bronx County Bar Association.

While pursuing his educational endeavors, Mr. Chisari attended Hofstra University School of Law where he obtained his Juris Doctor degree in 1998. In his previous years, Mr. Chisari attended Adelphi University where he earned his Master of Business Administration degree in 1995 and attended St. John’s University where he obtained his Bachelor of Science degree in 1993.

For more information, please visit marcoteandassociates.com.

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CWW Member Profiles

William Richard (“Bill”) Purdy

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Partner Bradley Arant Boult Cummings LLP Jackson, MS William Richard (“Bill”) Purdy is recognized by Continental Who’s Who as Attorney of the Year in the field of Law. Mr. Purdy has over 40 years of experience, concentrating on construction law and government contracts. He is licensed to practice in Mississippi and is admitted to federal courts across the country.

Mr. Purdy is a partner in the law firm of Bradley Arant Boult Cummings LLP. Tracing its founding in 1870, Bradley has become a nationally renowned law firm. Known for offering impeccable and exceptional service to their clients, Bradley was named by Best Lawyers as published in U.S. News and World Report as the national Law Firm of the Year 2018 in Construction Law. Mr. Purdy attended the University of North Carolina School of Law where he received his Juris Doctor degree in 1975. He also attended the University of North Carolina at Chapel Hill, where he was a Morehead Scholar, receiving a B.A. degree in 1972.

In recognition of his many professional achievements, Purdy was named 2014 Mississippi Lawyer of the Year, a peer-review award given by the Mississippi Business Journal. Additionally, Purdy

Robert E. Harrison

was named as Mississippi Lawyer of the Year in Construction Law by Best Lawyers in America (2018-19); a Top 50 Lawyer in Mississippi by Mid-South Super Lawyers (2018 and multiple prior years); Leading International Construction Lawyer and Diamond Professional of the Year by Who’s Who International Registry of Leading Professionals (2017-18); America’s Most Honored Professionals, Top 1% 2016, by American Registry.

Bill Purdy has been recognized by his peers as a Fellow in the American College of Construction Lawyers, a Fellow in the American College of Trial Lawyers, a Fellow in the International Society of Barristers, and a Fellow of the Mississippi Bar Foundation. Mr. Purdy is a Master of the Bench of the Charles Clark Chapter of the American Inns of Court (President, 2012-2014).

Mr. Purdy served as an infantry company commander, 1st Marines, in Vietnam, where he received the Bronze Star Medal with Combat “V” for Valor and the Purple Heart Medal.

For more information, please visit www.bradley.com.

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Attorney Harrison & Goin Law Firm Scottsville, KY Robert E. Harrison is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of his role as an Attorney at Harrison & Goin Law Firm.

As one of the longest standing law firms in the Scottsville, Kentucky area, Harrison & Goin Law Firm has developed a rapport with clients that is unlike any other. Priding themselves on their exceptional legal counsel, the team at Harrison & Goin has practiced in both federal and state courts while specializing in bankruptcy, criminal law, probate law and family law. Dedicated to providing their clients with quality legal services, the team at Harrison & Goin is committed to meeting their client’s legal needs every step of the way. Lending a compassionate approach to those they serve, the law firm is a proud supporter of many charitable organizations including Big Brothers Big Sisters, Boy Scouts, Girl Scouts, Athletic programs in Allen County, and several children’s music programs.

With over forty years of experience in the field of law, Robert E.

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Harrison has established himself as a trusted name in the legal profession. A prominent expert with a longstanding successful career, Mr. Harrison has attained extensive experience in the areas of Commercial litigation, Workers’ Compensation Law, Criminal Law, and Social Security-Disability.

While pursuing his educational endeavors, Mr. Harrison attended Washington and Lee University School of Law in Lexington, Virginia where he earned his LLB. In his previous years, Mr. Harrison attended the University of Maine where he attained his Bachelor of Arts degree.

To further enhance his professional development, Mr. Harrison is a distinguished fellow of several prominent organizations including the State of Maine Association.

In recognition of his professional accolades, since 1983, Mr. Harrison has been listed in the Best Lawyers in America publication.

For more information, please visit www.harrisonandgoinlaw.com.

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CWW Featured Member

Managing Member Mark L. Karno and Associates, LLC Chicago, IL Mark L. Karno is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Law in recognition of his role as Managing Member of Mark L. Karno and Associates, LLC, with offices in both downtown Chicago and Aurora, IL. With over thirty years of experience in the field of Law, Mr. Mark L. Karno is revered for his outstanding contributions to the legal profession. Throughout his career, Mr. Karno has attained extensive experience in the area of personal injury litigation. Early in his career he defended these cases and presently he represents only seriously injured individuals with his team of five (5) trial attorneys.

While pursuing his educational endeavors, Mr. Karno attended the Illinois Institute of Technology Chicago-Kent College of Law where he earned his Juris Doctor degree in 1982. For his undergraduate education, Mr. Karno attended the University of Illinois in Urbana, Illinois, where he attained his Bachelor of Science degree in Finance, with High Honors.

To further enhance his professional development, Mr. Karno is a distinguished fellow of several prominent organizations including the Illinois State Bar Association, Board of Governors, 2012-2013, 2014 - 2017; Illinois State Bar Association Assembly, 2010 - 2014; Illinois State Bar Association, Civil Practice & Procedure Section Council, Member, 2007-2013, 2017 - Present; Illinois State Bar Association, Civil Practice & Procedure Section Council, Chair, 2011 - 2012; Illinois State Bar Association, Civil Practice & Procedure Section Council, Board of Governors Liaison, 2016-2017; Illinois State Bar Association Insurance Law Section Council Chair 2002-2003, and more. Mr. Karno has also participated in several Pro bono activities for the Illinois Bar Foundation of which he has served as a member of its Board of Directors, and a Co-chair of the 2015 GALA Fundraiser. Currently he is the Treasurer of the Illinois Bar Foundation and Chair of its Investment Committee.

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In recognition of his professional accolades, Mr. Karno was AV Peer Review Rated by Martindale-Hubbell. In addition, Mr. Karno was named Super Lawyer from 2009-2019, and rated 10 out of 10 on AVVO, since 2012. Mr. Karno is also an honorary member of the American Society of Legal Advocates; Elite American Lawyers. He is a member of the Illinois Bar Foundation (Platinum Fellow); ABA, American Bar Foundation (Lifetime Fellow); Multi-Million Dollar Advocates Forum; The Decalogue Society of Lawyers; Justinian Society of Lawyers; American Association For Justice; and Illinois Trial Lawyers Association.

A distinguished scholar, Mr. Karno was a Co-editor of the Tort Trends publication of the Tort Law Section Council of the Illinois State Bar Association from 1993 to 2003 and published a number of articles therein, including: Statute of Limitations on Injured Minors’ Medical Expense Claims, the Solution, 28 Illinois State Bar Association Tort Trends 3, July, 1992; Written Exculpatory Clauses as a Defense to Tort Claims: A Survey of Illinois Case Law and Pointers to the Practitioner, 28 Illinois State Bar Association Tort Trends 4, March, 1993; Legal Malpractice Issues Facing the Tort Law Practitioner, 29 Illinois State Bar Association Tort Trends 4, April, 1994; House Bill 20 Turns the Petrillo Doctrine Upside Down, 30 Illinois State Bar Association Tort Trends 8, June, 1995, 30 ISBA Tort Trends 8, June, 1995; Section 143a of the Insurance Code: A proposed Amendment, 32 ISBA Tort Trends 1, August, 1996; and Changes on the Horizon for Trial Lawyers, and The Seventh Circuit’s Jury Trial Project 42 ISBA Tort Trends No. 3, September, 2006.

When he is not working, Mr. Karno enjoys traveling, photography, exercising, and dining out.

For more information, please visit www.karnolaw.com.

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Mark L. Karno

CWW Member Profiles

Marshall Silberberg

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Attorney The Law Office of Marshall Silberberg Irvine, CA Marshall Silberberg is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of his role as an Attorney at The Law Office of Marshall Silberberg.

Founded in 2004, The Law Office of Marshall Silberberg has focused exclusively on helping injured people exercise their rights. With precision and thorough investigation at the forefront of their firm’s values, the Law Office of Marshall Silberberg has tried in surfeit 250 cases to verdict. Dedicated to providing their clients with the quality legal counsel they deserve, the firm is commended for lending a compassionate approach to those they serve.

Mr. Silberberg has served over 30 years as a defense attorney for hospitals and physicians. Venerated for his outstanding contributions to the field of law, throughout his illustrious career, Mr. Silberberg has attained extensive expertise in the areas of personal injury, motor vehicle accidents, legal malpractice, medical malpractice, and toxic torts.

Mr. Silberberg has tried to verdict an excess of 200 medical

malpractice cases. The firm as a whole has won more than $500 million on behalf of its clients.

It was during his time at the University of Southern California in Los Angeles where Mr. Sillberberg received his exceptional educational background, where he earned his Bachelor’s degree in 1970. Thereafter, Mr. Silberberg would go on to attend McGeorge School of Law at the University of the Pacific in Sacramento where he earned his Juris Doctor degree.

Mr. Silberberg is a distinguished fellow of several elite organizations including the Los Angeles County Bar Association, American Bar Association, State Bar of California, Association of Southern California Defense Counsel where he sits on the Board of Directors, American Board of Trial Advocates, and International Academy of Trial Lawyers.

In recognition of his many professional distinctions, Mr. Silberberg was the honorary recipient of the American Jurisprudence Award in Civil Procedure and Family Law.

Michael Daniel O’ Keefe

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Senior Counsel Thompson Coburn LLP St. Louis, MO St Louis, MO-- Michael Daniel O’ Keefe is being recognized by Continental Who’s Who as a Pinnacle Lifetime Achiever in the field of Law as a Senior Counsel at Thompson Coburn LLP where he focuses on Business Litigation.

For the past 55 years Mr. O’Keefe has served as a distinguished member in the profession of law. As the Senior Counsel at Thompson Coburn LLP, he has worked to provide an array of services in business litigation ranging from, commercial litigation in the state and federal courts, securities litigation, insurance coverage disputes, product liability litigation, FELA and maritime work. Alongside in his practicing of law, he has also lectured extensively thorough out the country about discovery and trial tactics..

With his exceptional educational background playing hand in his success, Mr. O’Keefe graduated from St. Louis University High School in 1955, went on to earn his Bachelor of Arts degree from the St. Louis University College of Arts and Sciences in 1958, and later obtained his Juris Doctor Degree from St. Louis University School of Law in 1961.

Mr. O’Keefe is also affiliated with the American Bar Association Committee on Trial Techniques, Defense Research Institute, Federation of Defense and Corporate Council, and the West End Civic Association.

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With many accolades, Mr. O’ Keefe has been listed as The Best Lawyers in America, 1993-Present; for more than 20 years. He is also listed in Missouri & Kansas Super Lawyers, was named Lawyer of the Year for Admiralty & Maritime Law in St. Louis by Best Lawyers in 2012. In 2015 Mr. O’Keefe was elected as an inaugural member to the Saint Louis University School of Law Order of the Fleur de Lis Hall of Fame. Inductees are those who have "brought honor to both Saint Louis University and the School of Law by demonstrating the University mission and Jesuit spirit through professional successes and significant contributions to the community". He was also selected by the U.S. District Judges of the Eastern District of Missouri as Chairperson for two selection panels for United States Magistrate Judges. Mr. O’ Keefe was also selected by the Circuit Judges of the City of St. Louis to represent them in acquiring the then-current federal courthouse from the U.S. Government when the Thomas F. Eagleton Federal Courthouse was completed in 2000. Mr. O’Keefe has been a fellow of the American College of Trial Lawyers since 1983.

When Mr. O’Keefe isn’t practicing law, he enjoys playing tennis and traveling.

For more information please visit https:// www.thompsoncoburn.com.

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Retired Judge and Author “Judging Me” San Diego, CA Honorable Mary Elizabeth Bullock is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Law in recognition of her role as a Retired Judge and Author of “Judging Me.” Prior to her appointment as Judge, Honorable Mary Elizabeth Bullock was a respected Business Law Professor at the University Of San Diego School Of Business and in the joint JDMBA program where she taught business and legal ethics. In her previous capacity, Ms. Bullock had her own legal firm where she practiced employment law as a trial litigator. Having worked with larger law firms as a trial litigator in employment law cases, Ms. Bullock served as an elected official, mayoral appointee, and mediator for the Better Business Bureau, California State Bar Probation Monitor and Special Deputy Trial Counsel for violations of Judicial Cannons for the California State Bar. Establishing herself as a prominent professional in the industry, Ms. Bullock is revered for her outstanding contributions to the legal profession.

While pursuing his educational endeavors, Ms. Bullock attended the University of San Diego School of Law and School of Business where she obtained her Juris Doctor Degree and Masters in Business Administration degree in Employment and Business Law. To further enhance her professional development, Ms. Bullock is an esteemed member of several prominent organizations including

the National Association of Professional Women.

Charitable to various organizations, Ms. Bullock is an avid supporter of the Rights of Children to be free from Childhood Sexual Abuse. Board Member of SAFE Coalition for Human Rights, Ms. Bullock is the current Chairwoman of Butterfly Dreams, member of San Diego Women Leaders, and is a prominent Global Goodwill Ambassador and Judiciary Civil Rights Judge against sex trafficking and child sexual abuse.

In recognition of her many professional accolades, Ms. Bullock is the recipient of the Warrior Award 2013-Voices Amplified.

When she is not working, Ms. Bullock enjoys reading and watching crime dramas on television.

Ms. Bullock dedicates this recognition to her daughter, Kristie Berrell and her son, Mike Berrell.

A distinguished scholar, Ms. Bullock has authored “Judging Me,” a memoir that describes a hard-won life of achievement. She finds success in spite of being blind, and being diagnosed with multiple sclerosis and systemic lupus, and despite being abused as a child.

Her book is available for purchase on Amazon.

For more information, please visit www.amazon.com/JudgingMe-Mary-Elizabeth-Bullock/dp/1489593373.

Marvin J. Huberman

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Senior Litigation Lawyer Marvin J. Huberman LL.B, LL.M Toronto, ON Marvin J. Huberman is being recognized by Continental Who’s Who as a Pinnacle Top Attorney in the field of Law for his work as a senior litigation lawyer at Marvin J. Huberman LL.B, LL.M. With over 36 years of experience in the field of law, Mr. Huberman has dedicated his time to working as an independent and general counsel at his law firm, using his knowledge to developing and advancing in the legal profession. He serves as a senior lawyer, a commercial arbitrator and mediator. He has expertise in corporatecommercial litigation, administrative, public law, with cases including contracts, labor, drug, and alcohol testing. He has served in a myriad of organizations, ranging from individual cases, to financial institutions, and government offices. He holds a firm belief that pursuing justice is a noble endeavor, and that belief firms the entire approach to how Mr. Huberman practices law.

With an exceptional educational background, earning his LL.M from Osgoode Hall Law School from York University in 1997, and he also earned his LL.B. from the University of British Columbia, Faculty of Law in 1982. He also went on to become

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certified as a Specialist in Civil Litigation by the Law Society of Upper Canada.

Mr. Huberman is affiliated with many organizations; he is an adjunct law professor at Osgoode Hall Law School, and instructor at the Law Society of Upper Canada. He also serves as the President of the ADR Institute of Ontario. He serves as a Chartered Arbitrator, and is a Fellow of the Chartered Institute of Arbitrators, and a Fellow of the Asian Institute of Alternate Dispute Resolution. Mr. Huberman is a co-founder of the Canadian Cannabis Dispute Resolution Centre.

With his illustrious career in law, Mr. Huberman has also been awarded Commercial Arbitration Law Firm Of The Year, is accredited by the ADR Institute of Canada with the designation Chartered Arbitrator, he is the Recipient of a Dedicated Professional Service Award from the Canadian Bar Association, and was awarded a First Degree black belt in Tae Kwon Do. For more information please visit www.marvinhuberman.com.

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Honorable Mary Elizabeth Bullock

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CWW Featured Member

Walter A. Twachtman, Jr.

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Partner Boscarino, Grasso, Twachtman Glastonbury, CT Walter A. Twachtman, Jr. is recognized by Continental Who’s Who as a Top Attorney in the field of Law in recognition of his role as Partner at Boscarino, Grasso, Twachtman.

With its inception in 1988, Boscarino, Grasso, Twachtman has served the Glastonbury, Connecticut area for over thirty years.

Committed to offering their clients quality legal services the firm is a distinguished general practice law firm that specializes in all facets of the industry. The firm is well versed in the areas of elder law and estate planning, probate, residential and commercial real estate, small business organization, business litigation, personal and business bankruptcy, financial workout negotiations and more.

Having gathered over fifty years of experience in the field of Law, Walter A. Twachtman is respected for his exceptional contributions to the legal industry. Throughout his illustrious career, Twachtman has gained extensive skills within the areas of Estate Planning; Elder Law; Probate; Commercial Litigation; Residential and Commercial Real Estate Development; Land Use; Zoning; and Governmental Agency Proceedings; and the formation, organization and management of all types of Business Entities and Arrangements. Experienced in handling matters with regards to appellate procedure and practice before the Connecticut Appellate and Supreme Courts, earlier in his career Twachtman was an affordable housing advocate, pursuing many applications before local boards and commissions and court appeals, when denied, to further this cause. In his later years, Twachtman was an advocate for senior housing for folks 55 years of age and older.

To further enhance his professional career, Twachtman is a distinguished member of several elite organizations including

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the Connecticut Bar Association and its Planning and Zoning section, Real Property section, Elder Law section, and Estate and Probate section. Additionally, Twachtman is a member of the National Academy of Elder Law Attorneys, the Connecticut Trial Lawyers Association, the Hartford County and American Bar Associations, and American Society of Law, Medicine and Ethics. Twachtman is a former member of the Board of Editors of the Connecticut Bar Journal and a past guest lecturer at the University of Connecticut School of Nursing and University of Massachusetts School of Nursing on Medical Legal issues. Recently, Twachtman has lectured for the National Business Institute on Special Needs Trusts: Creation, Taxation, Administration; Key Mistakes Made at Drafting (Wills and Trusts) and Their Likely Consequences and Remedies; Imprudent Proxy Designations and Appointments; Retirement Account Rollover Mistakes; Drafting IRA Trusts; and, Protecting Assets.

Early in his career, Twachtman attained his Bachelor of Arts degree from the University of Connecticut in 1964. Thereafter, Twachtman attained his LLB from the University of Connecticut, School of Law in 1967, where he was a member of the Law Review and the National Moot Court Team. Upon graduation Twachtman clerked for Associate Justice Howard Alcorn of the Connecticut Supreme Court. Twachtman also attended Western England University where he earned his LLM in Elder Law & Estate Planning in 2013.

When he is not working, Twachtman enjoys spending quality time with his wife and family, traveling, reading, going to and being active in church activities and physical fitness.

For more information, please visit www.bgtlaw.com.

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Founder and Manager Whitham Law LLC Medford, MA Michele A. Whitham, Esquire, is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Law in recognition of her role as Founder and Manager of Whitham Law LLC. A highly regarded and recognized, full service AmLaw 200 law firm, Whitham Law LLC is dedicated to offering their clients quality customer service in a judicious manner. Serving the Medford, Massachusetts area for the past two years, the firm is adept in handling matters in regards to Litigation, Data Privacy and Security, Labor and Employment Law, Employment Discrimination and Harassment.

With over twenty six years of experience in the field of law, Michele A. Whitham is revered for her outstanding contributions to the legal industry. Prior to launching her new venture in 2016, Whitham was a Partner at Foley Hoag LLP for twenty six years. Throughout her career, Whitham has attained extensive expertise in data privacy and security, employment (including discrimination, harassment, policy design, strategic business development and personnel management), and litigation. In addition, Whitham advises global businesses in North America, Europe, Africa and Asia/Pacific in regards to implementing strategic human resource solutions.

As co-founder and co-chair of the firm’s Security and Privacy Practice Group, Whitham has specialized in data theft detection and mitigation, devising policies, procedures and best practices for protecting corporate and personal data, and litigating cyber-attack

cases. A well-known speaker, Whitham has spoken on both local and national levels.

Early in her career, Whitham attained her Juris Doctor degree from Cornell University. Later, she then went onto receive her Master of Science degree in Human Development, Master of Arts in Teaching Education and Bachelor’s degree (Cum Laude).

Before engaging in the practice of law, Whitham was a member of the faculty of Cornell University’s Center for Field and International Study.

To further her professional development, Whitham is an elite member of several organizations including the American Bar Association, Massachusetts Bar Association, Advanced Cyber Security Center (which she served from the outset as outside counsel), the International and Massachusetts Women’s Forum, and the President’s Council of Cornell Women.

Charitable to various organizations, Whitham is an Emeritus Director of Heading Home, an organization dedicated to ending homelessness in the Commonwealth of Massachusetts.

In recognition of her professional accolades, Whitham was the recipient of the AV Preeminent rated attorney through Martindale Hubbell. Additionally, Whitham was recognized by the National Association of Professional Women as a VIP Woman of The Year for her top tier legal service.

For more information, please contact Michele via e-mail at: micheleawhitham@gmail.com

Mary Lannon Fangio

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Attorney Whitelaw & Fangio Syracuse, NY Mary Lannon Fangio is now recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Law in recognition of her role as an Attorney at Whitelaw & Fangio.

Well versed in Bankruptcy, Residential Real Estate, and Business Litigation, the attorneys at Whitelaw & Fangio bring a combined experience of over seventy five years to the law firm. Committed to providing their clients with quality customer service, the attorneys at Whitelaw & Fangio concentrate their practice in the areas of Bankruptcy, Residential Real Estate, Business Litigation, Chapter 7 Bankruptcy, Mortgage Modifications, Chapter 13 Bankruptcy, Bankruptcy Litigation, Foreclosure Defense, Landlord-Tenant Law, and Breach of Contract. The law firm specializes in, “Dedicated attorneys delivering high-quality counsel to Syracuse-area clients.”

With over thirty four years of experience in the field of law, Fangio has been practicing law in the state of New York since 1981. A Chapter 7 Bankruptcy Trustee since 2003, in 2017she was awarded the Nicholas S. Priore Advocacy and Professionalism Award by the

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Central New York and Capital Region Bankruptcy Bar Associations.

Early in her career, Ms. Fangio earned her Bachelor of Arts Magna Cum Laude from Le Moyne College in 1977 and Juris Doctor Cum Laude 1980 from the Syracuse University College of Law where she served on Law Review.

To further enhance her professional development, Fangio is a distinguished fellow of several elite organizations including the American Bankruptcy Institute of Law; Onondaga County and New York State Bar Associations and Central New York Bankruptcy Bar Association where she served as President. In her current capacity, Fangio is a Board Member of the Justice Alliance of CNY dedicated to serving the legal needs of low income individuals and families.

Fangio dedicates this recognition with Special Thanks to Michael Balanoff.

For more information, please visit www.whitelawfangio.com.

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Michele A. Whitham, Esq.

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CWW Member Profiles

Patrick (Woody) Harrison

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Attorney Personal Injury Law and Medical Malpractice Columbus, IN Patrick (Woody) Harrison is recognized by Continental Who’s Who as 2018 Attorney of The Year in the field of Law. With over four decades of experience under his belt, Patrick (Woody) Harrison is a trusted name in the legal industry.

Throughout his career, Harrison has attained extensive expertise in the areas of Personal Injury Law and Medical Malpractice.

Harrison states, “My life and career gives insight into not only the man I am, but the type of law I practice and why. Early life experiences clearly influenced my choice of the profession I have pursued with great passion in Columbus, Indiana, for more than 40 years.”

Inspired by his father who was a physician, Harrison learned a lot about medicine while witnessing his dedication to saving lives and preventing them from being ruined. While serving in Vietnam, Harrison saw firsthand how people suffered without any relief in sight. This prompted him to make the career decision into the field of Law. Harrison knew “he wanted to make a difference as an attorney.”

From 1968-1970, Harrison served his country in the United States Army in Vietnam. While deployed in Vietnam, he took the LSAT exam for entrance into law school. After returning from Vietnam, he moved to Columbus, Indiana, where he has practiced law since 1973. Harrison started his career in the legal field with the firm

Goltra Cline King and Beck, where he practiced a wide range of law types – including divorce, bankruptcies, personal injury and more. However, Harrison focused on personal injury and medical malpractice early in his career – resulting in a special depth and breadth of experience in those particular areas. In 1984, Harrison and his former partner Mr. Beck formed Beck Harrison, P.C. In 2010, Harrison established his solo practice, which focused on personal injury and medical malpractice cases.

Early in his career, Harrison attained his Bachelor of Science degree in Business from Indiana University in 1968. Thereafter, Harrison went on to complete his Juris Doctor degree from his alma mater.

In an effort to further enhance his professional development, Harrison is an elite member of several organizations including the American Bar Association, the Indiana Bar Association, the Bartholomew County Bar Association, the Indiana Trial Lawyers Association’s College of Fellows, as well as their Emeritus Board of Directors, and the American Association for Justice.

In recognition of his professional accolades, Harrison was named Co-Trial Lawyer of the Year by the Indiana Trial Lawyers Association, and has been listed in Who’s Who in American Law and is rated AV-Preeminent® by Martindale-Hubbell.

For more information, visit www.woodyharrison.com.

Richard J. Fernandez

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Attorney The Law Office of Richard J. Fernandez Metaire, LA Richard J. Fernandez is recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Law for his role as Attorney at The Law Office of Richard J. Fernandez.

The ultimate mission of The Law Office of Richard J. Fernandez is to provide excellent legal counsel to all people who have been injured at the hands of another while maintaining a warm, compassionate environment in which they can feel comfortable.

They concentrate heavily on ensuring that their clients’ rights are protected throughout their entire legal process, from opening negotiations all the way through to the end of their time in court.

With several decades worth of experience in the Law industry, Mr. Fernandez has been representing injured people throughout Louisiana and the rest of the Gulf Coast Region since 1981. He has had a particularly great amount of success in the realms of Maritime injury, toxic torts, worker’s compensation, and vehicular accidents. Although he is an accomplished attorney in a wide array of law fields, Mr. Fernandez’s main expertise centers around

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Maritime Law and Personal Injury Law. Prior to entering the world of professional Law, Mr. Fernandez had a great deal of success in academia. Truly dedicated to garnering an education needed to become the elite attorney that he is today, he obtained both his BA and his MBA from Nicholls State University. He was then awarded his LL.M from Tulane Law School. Finally, Mr. Fernandez concluded his formal education by graduating cum laude from Southern University Law Center, where he garnered his J.D. In order to advance his professional development, Mr. Fernandez is affiliated with the Louisiana State Bar Association, American Bar Association, Jefferson Parrish Bar Association, Louisiana Association for Justice, American Association for Justice, Maritime Law Association of the United States, Federal Bar Association, and the American Institute of Personal Injury Attorneys.

For more information, visit www.rjfernandezlaw.com.

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Richard J. Podell President and Attorney Law Offices of Richard J. Podell Milwaukee, WI Richard J. Podell is recognized by Continental Who’s Who as a Pinnacle Lifetime Professional in the field of Law in recognition of his role as President and Attorney at the Law Offices of Richard J. Podell.

Established in 1971, the Law Offices of Richard J. Podell has served the State of Wisconsin and the counties in Southeastern Wisconsin for decades. Dedicated to meeting the needs of their clients in both a professional and timely manner, the law firm is well versed in the areas of family law. A reputable law firm known for their efficient service, the Law Offices of Richard J. Podell pride themselves on their high ethical standards and prompt responsiveness to those they serve.

Having attained over fifty years of experience in the legal profession, Richard J. Podell is well-regarded for his remarkable contributions to the legal industry. As legal counsel, Podell is well versed in all facets of Family Law and has gained extensive experience in the areas of Divorce and Child Custody. Podell is a Frequent Lecturer and has spoken at The Milwaukee Chapter of the American Inns of Court, Marquette University Law School,

Melissa A. Dennis

The University of Wisconsin Law School, Harvard Law School, Bar Associations throughout the United States, and many other distinguished organizations.

A Certified Mediator in Family Law by the American Academy of Matrimonial Lawyers, throughout his educational endeavors, Podell graduated from Colgate University in 1966 and the University of Wisconsin in 1969 where he received his Juris Doctor degree.

To further advance his professional career, Podell is a distinguished fellow of several elite organizations including serving as former Chair of the Family Law Section of the Milwaukee Bar, State Bar of Wisconsin and the ABA, as well as the Wisconsin Chapter of the American Academy of Matrimonial Lawyers. Podell is also a prominent fellow in the American Academy of Matrimonial Lawyers, the Wisconsin Law Foundation and the American Bar Foundation. Podell has also participated in joint efforts in family law between the Canadian Bar and the American Bar Family Law Sections.

For more information, please visit www.rpodell.com.

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Certified Mediator, Family Law Law Offices of Melissa Dennis Mont Belvieu, TX Melissa A. Dennis is being recognized by Continental Who’s Who as a Top Attorney in the field of Law for her work as certified mediator specializing in family law.

At the Law Offices of Melissa Dennis, they work tirelessly to provide their clients with the attentive service in addressing your legal issues with the care it deserves. With Ms. Dennis’ former background as a United States Marine she has the dedication, discipline, and compassion to handle all of her cases while also providing a caring and professional atmosphere for her clients to feel comfortable to share their information for their cases to be successful. The Law Offices of Melissa Dennis handle a variety of cases ranging from family law, estate planning, probate, wills, adoptions, guardianships, and wills.

With over 20 years of experience, Ms. Dennis is a distinguished lawyer, handling a variety of cases devoted to providing the best

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personal service to each client, with reasonable rates for everyone.

One of Ms. Dennis’ personal philosophies she follows in practicing law was a quote from Albert Einstein where he says “Strive not to be a success, but rather to be of value.” She strives to work face to face with all of her clients, because she firmly believes in helping her clients through their difficult times, it is what she most enjoys about her job is her interactions with her clients.

Ms. Dennis earned an exceptional education from the South Texas Law School where she obtained her J.D. in 1998 and is also affiliated with the American Bar Association.

Her successful career as an attorney has earned Ms. Dennis recognition in her community. She has been acknowledged as a Distinguished Lawyer by The Expert Network and as a Top Lawyer in the Houston area by H-Texas Magazine.

For more information please visit www.attorneymontbelvieu.com.

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Being Candid Ain’t Easy… But Is It Ever Essential

By PulvermacherKennedy & Associates

I

“All faults may be forgiven of him who has perfect candor.”

— Walt Whitman

have recently encountered several situations in my consulting work which have reminded me of the vital importance of candor, whether it be in life, love or on the job. Given candor’s importance for successful interpersonal relationships in every environment and business performance, it is nonetheless ironic how difficult it seems for people to be honest, direct and fact-based.

Indeed, we too often see people go underground with their perspectives, or come on like bulls in a china shop, or worst of all, play various passive-aggressive games (sarcasm, cynicism, innuendo, discussing others behind their backs, saying “yes” while doing “no”, being unavailable or “too busy to discuss”, and so on).

Jack Welch, the renowned former leader of General Electric, argues in “Winning” (Welch, 2005) that candor is critical to success, especially in today’s turbulent business climate. In “Good to Great” (Collins, 2001), Jim Collins encourages executives to “confront the brutal facts” in leading their organizations. And Larry Bossidy and Ram Charan discuss the importance of “robust dialogue” in “Execution” (Bossidy and Charan, 2002).

Everyone seems to be talking about candor, but what is it, and are there real payoffs for you and your business? Welch points out that as more people get involved in a conversation, “more ideas get surfaced, discussed, pulled apart, and improved.” Noting that candor speeds implementation, Welch adds, “When ideas are in everyone’s face, they can be debated rapidly, expanded and enhanced, and acted upon.”

Finally, Welch maintains that candor cuts costs by eliminating meaningless and redundant meetings, PowerPoint slides, and “mind numbing” presentations. To Welch’s list I would add another: reducing the number of situations that lead to anger, mistrust, disengagement…all undermining effective functioning both on an individual and team level. Most of us think of candor as telling the truth; we assume that candor means “tell it like it is.” Honesty may be the best policy, but candor is honesty with skill: a way of communicating that succeeds at solving problems in an efficient, respectful, and even in a profound way. It’s not a soapbox speech; it’s dialogue.

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Candid dialogue creates the openness that allows people to explore different, even uncomfortable, perspectives. Truly candid conversations move beyond individual points of view to yield fresh insights about an obstacle or opportunity.

Seen this way, candor becomes a source of actionable wisdom that— in ways both big and small—can yield the competitive advantages Welch describes.

THE PERSONAL CASE FOR CANDOR We benefit both personally and in our work when we engage with candor. The word candor comes from the Latin, meaning “to shine.”

The goal of candor is to allow both you and those around you to shine by being genuine. Candor is not a switch to be turned on and off; rather, it is an internal commitment that is expressed in who you are and how you work with other people.

3) Hurting Others’ Feelings. We often censor ourselves because we don’t want our feedback or disagreement to be hurtful to others. We try to protect people from feeling bad by not A prerequisite for candor is telling them the truth. While our concern for others may be genuine, authenticity — being real. it’s also true that hurting others’ But when people are afraid, feelings often results in more work for us, as we have to fix the they speak defensively relationship problem that we think rather than authentically. candor created. This is a further incentive to keep quiet. In the end, our impulse to saving face does more harm than good, ultimately interfering with our own effectiveness and the effectiveness of the other person.

OVERCOMING CANDOR A prerequisite for candor is authenticity — being real. But when people are afraid, they speak defensively rather than authentically. Unfortunately, opportunities for candor are riddled with fear. To protect ourselves or others from the sting of defensiveness, and the pain of conflict that results, we hold back, failing to be fully and publicly ourselves.

We’re not clear about how we might react when confronted with a candid moment. We’re also afraid of the impact which our own candor might have. So we shut down, failing to express what we truly believe. To become more authentically direct, we need to first clarify our intention and transform it into a commitment.

Before doing that, we need to understand why going public with our private thoughts, wants, and needs feels so risky. The harm or loss that looms over us as we contemplate candor can be found in these distinct but overlapping categories: 1) Job Retribution. We worry that our words will be held against us. We might not be selected for a high-visibility project or position; we might alienate our managers; we might lose the influence and support we’ve worked so hard to gain. Given these worries, it seems safer to remain quiet than to speak up….or to find alternate, sometimes backdoor methods to expressing our needs and wants. However, many people realize, in hindsight, that in the end their lack of candor actually hurt their chances for advancement.

2) Social Retribution. Because the experience of work is inseparable from those we work with, we worry about the consequences of damaging those relationships. Among our team there may be a fear that being candid might anger www.CWWICE.com

others, and that this perspective might spread among others without us knowing. We might resist being candid in order to avoid awkwardness with others in the group.

Yet avoiding authenticity leads to festering problems that destroy team effectiveness and relationships.

4) Self-Perception. We worry that if we speak up, we may look bad. And while the chances are remote, even the slightest potential for humiliation acts as a deterrent to candid discussion. Yet in the long term, not speaking up also damages our self-perception and others’ perception of us.

5) Change. We fear the unknown consequences of speaking the truth. At work, we may choose not to share ideas that could improve our own or our team’s performance if we see those changes as possible threats to our job security, social standing, or advancement. We may also keep problems to ourselves, anticipating a worst-case scenario: “What if I’m just wasting my time?” “What if I get on her bad side?” “What if the team thinks my idea is stupid?”

When we visualize the worst consequences, our fear makes us quiet. We remain silent, hoping the problem will go away. Instead, we are better off asking the questions a different way: “What if my feedback helps him overcome a glaring weakness? What if my idea helps the team achieve a breakthrough?” When considering candor, we need to move beyond the worst-case scenario, considering the not-so-bad and best-case scenarios as well.

HOW DO YOU SHOW UP IN CANDOR MOMENTS? The first challenge is to practice candor with yourself — to be honest with yourself about your typical decisions during these moments. Do you choose a positive mind-set, seizing opportunities to reap the personal and business benefits?

Do you speak your truth and encourage others to do the same? Or do you allow fear to push you to the extreme ends of the candor continuum?

Cont’d on next page

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BUSINESS REVIEW

Being Candid Ain’t Easy...cont’d

We bruise when we are afraid of being out of control, when THE CANDOR CONTINUUM it doesn’t look like things are going our way. So we speak Choices regarding candor can be identified on a continuum in a way that shuts other people down, from a defensive reflecting our possible responses to a situation or crisis rather than an authentic posture. Ultimately that backfires requiring candor. On one end of the continuum is a tendency on us in a couple of ways. People don’t always support the to bail, to simply avoid a potentially difficult conversation decisions that were pushed on them. Also, they choose not by not raising an issue or responding honestly. Or even to be forthcoming about problems we need to know about more damaging, is the tendency to do an end run; that is, because they don’t want to deal with our bruising reactions. speak harshly and critically of others but not give the target Rather than defending our outspoken ways, and blaming of your opinions direct feedback (the passive-aggressive others for not speaking up loudly type who triangulates…not having enough, we need to become more the fortitude to be respectfully aware of the impact this bruising honest and direct).

I don’t give ’em hell; behavior has on the potential for On the opposite end is a tendency I just tell them the truth and candid conversation. to bruise, to be truthful in a way that they think it’s hell.

Candor’s honesty involves underis harsh or harmful. In the center is standing how to be appropriately the ideal: constructive candor, honest: communicating with — Harry Truman saying what needs to be said in the transparency, to the right people, most productive way possible and without defensiveness, at a time encouraging others to do the same. and in a way that shows respect and good intentions. Be BAIL: THE PASSIVE END OF THE CONTINUUM brief, objective, and specific in your speaking; use a neutral tone; and listen with empathy even when you don’t We all have had times when we’ve bailed out of raising agree. In addition to creating an environment of openness an issue, avoided telling someone the thing they needed to and trust, these skills can defuse the raw emotions and hear or the thing we needed to say. With a bad feeling in defensiveness common to most difficult conversations, our stomachs, we decide not to speak up so as not to rock moving beyond bailing and bruising to addressing and the boat, alienate a colleague, take a risk, or hurt someone’s resolving the real, underlying problems. feelings. Those decisions to bail, driven by fear of the worst-case scenario, ultimately steal our vitality at work The Continuum’s ideal candor may not come easily, but and sour the very relationships we think we’re preserving. through awareness and skillful dialogue, we can move The more often we choose silence, the more difficult it toward the happy middle of the candor continuum. The becomes to speak up. We become marginal players who results? A chance to shine by achieving mutual goals while then spend time after the meeting complaining about the reaping the personal rewards of job satisfaction, physical decisions that were made when we didn’t speak up. The health, and peace of mind. The best leaders are candid — meetings after the meeting become a black hole of time always. They say what needs to be said, and they do not and energy, sucking other people in to more and more mince words. They motivate by their assertiveness (not dysfunctional conversations. We expend a considerable aggressiveness or passive-aggressiveness) — and their team amount of energy defending our decision not to speak up, knows what is expected of them. when being candid would have saved time and energy for Oftentimes those on the receiving end don’t like what they not only us, but our managers and colleagues whom we are hearing — but they believe in their leader and know dragged in to those after-meeting meetings. it is the truth. Communicating without candor does just the BRUISE: THE COMBATIVE END OF THE CONTINUUM opposite — it causes fear, lack of trust, resentment, team Fear drives bailing, but it also drives us to the other end dissension and, ironically, even more anger. ■ of the extreme, to an honesty that hurts. Harry Truman, –––––––––––––––––––––––––––––––––––––––– famous for his brutal honesty, said, “I don’t give ’em hell; I just tell them the truth and they think it’s hell.” As satisfying Source: PulvermacherKennedy & Associates as it may be to lash out or act brazenly, that satisfaction is Related Links: pulvermacherkennedy.com/ www.linkedin.com/company/pulvermacherkennedy short-lived at best, and worse, can cause lasting damage to vital relationships. The bruises we inflict in the workplace Pulvermacher Kennedy & Associates (Industrial/Organization Psychology), may be metaphorical, but their impact can be all too real. work with organizations throughout North America and the UK advising senior-most executives in the areas of strategy formulation and implementation, To change our bruising behavior we need to be aware of business transformation and change management, executive succession our fear of candid dialogue.

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(both planning and implementation), executive and executive team development, executive assessment/selection (in conjunction with executive recruiters) and executive transition. Our differentiators are our practical business focus, responsiveness, commitment to results and candor.

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Attorney The Jaklitsch Law Group Upper Marlboro, MD Rick Jaklitsch is recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Law in recognition of his role as an Attorney at The Jaklitsch Law Group.

With over seventy five years of combined experience in the legal industry, the attorneys at The Jaklitsch Law Group are dedicated to offering their clients excellent, timely, quality legal advice. The group has, “developed a reputation for providing effective legal counsel to victims of car accidents and other personal injuries caused by negligence.”

Having gathered over thirty three years of experience in the field of law, Rick Jaklitsch has established himself as a trusted name in the industry. Having gathered extensive experience in all facets of law, Jaklitsch has gained expertise in the areas of Motor Vehicle Accidents, Truck Accidents, Wrongful Death, Nursing Home Negligence, Medical Malpractice, Slip and Falls.

While pursuing his educational endeavors, Jaklitsch attained his degree from the University of Maryland in College Park. In addition, Jaklitsch attended the University Of Maryland School Of Law, located in Baltimore, Maryland.

To further advance his professional career, Jaklitsch is an esteemed fellow of several prominent organizations including the American Trial Lawyers Association, Maryland Association for Justice, National Personal Injury Association, Maryland State Bar

Walter A. Herbert, Jr.

Association, the Anne Arundel Bar Association, Prince George’s County Bar Association and the American Bar Association.

In recognition of his professional accolades, Jaklitsch was the honorary recipient of Prince George’s County Bar Association’s esteemed President’s Award for “outstanding contributions to the Bar and to the community,” and was named a “Make-A-Wish Star” by the National Make-A-Wish Foundation. In addition, he was the recipient of the Terrapin Club Lifetime Giving Award; “Top 100 Trial Lawyers” by the American Trial Lawyers Association; “Nationally Ranked Top 10 Attorney Award” by National Academy of Personal Injury Attorneys; “Top Attorney” Award in Washington, D.C., and the “Top Attorney” Award in the State of Maryland by Super Lawyers Magazine.

Additionally, Jaklitsch was listed in the Best Lawyers in America registry, has held the highest possible rating from MartindaleHubbell and has been featured in the Bar Registry of Preeminent Lawyers in America (reserved for the top 1% of lawyers in the country) for 20 consecutive years. He has been featured in Who’s Who in American Law for the past twenty three years.

Married to Judge Michele Jaklitsch of the Circuit Court for Anne Arundel County, Jaklitsch is the proud father to Drew and David Jaklitsch.

For more information, please visit jaklitschlawgroup.com.

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Attorney Law Offices of Walter Herbert Upper Marlboro, MD Walter A. Herbert Jr. is recognized by Continental Who’s Who as a Pinnacle Lifetime Member/Top Attorney in the field of Law in recognition of his role as an Attorney at the Law Offices of Walter Herbert.

With 31 years of experience in the legal profession, Walter A. Herbert Jr. is revered for his remarkable contributions to the legal industry. Throughout his illustrious career, Mr. Herbert has attained extensive experience in all facets of family law.

Dedicated to providing quality legal services at the fraction of the costs, the Law Offices of Walter Herbert has provided exceptional customer service to clients for nearly three decades. Representing clients in all areas of family law, including mediation and separation agreements, divorce, child custody and support, spousal support and property issues, the firm lends a compassionate approach to those they serve, ensuring clients receive the legal services they deserve in a professional and timely manner. Servicing central and south Maryland and northern Virginia, the law firm has established themselves as a prominent figure in the legal industry.

To further enhance his professional development, Mr. Herbert is an esteemed member of several prominent organizations including the Maryland State Bar Association, Virginia State Bar Association, and Fairfax County Bar Association.

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A distinguished scholar, Mr. Herbert has authored and co-authored many articles, including “Handling Child Relocation Cases.” In 2003, Mr. Herbert was selected to the MSBA Family & Juvenile law Section Council. In June 2011, he was also selected to serve a one year term as Chair of the Family Law Section of the MSBA.

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Rick Jaklitsch

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CWW Member Profiles LAW | LEGAL SERVICES

Terry O’Neil, Esq. Attorney Bond, Schoeneck & King Garden City, NY Terry O’Neil, Esq. is recognized by Continental Who’s Who as a Pinnacle Top Attorney in the field of Law at Bond, Schoeneck & King.

With a wide spectrum of practice areas, Bond Schoeneck & King is a full-service law firm counseling individuals, companies, not-for-profits and public sector entities. From Naples, Florida to Overland Park, Kansas as well as throughout New York State with a Garden City, NY office that opened in 2004, the firm boasts 250 lawyers in more than 30 practice and industry groups, with a contingent of well respected labor and employment attorneys.

While providing leadership in community activities, pro-bono work, and service to the Bar, the Garden City office has increased its size and scope to a wider variety of clients.With a goal of having mutually beneficial sectors and mutually beneficial relationships with their clients through excellence in legal work, service delivery, and business acumen, Bond, Schoeneck & King represents small and large businesses, banking and finance, communications, construction, development, health care, higher education, high-tech, hospitality, manufacturing, municipalities, school districts, retailing and restaurants, transportation and many other sectors.

Practicing for almost 50 years, Mr. O’Neil’s expertise lies in the areas are labor and employment law.

Representing more than 20 school districts, Terry has worked with

and for some of the largest municipalities in the State of New York, including Nassau County, Westchester County, the cities of Yonkers and Mount Vernon, and he regularly handles high-profile disciplinary proceedings, including an Education Law Section 3020 in which was able to secure the highest fine in the history of the State at that time ($100,000). Currently labor counsel to Pace University, Mr. O’Neil’s prestige in the labor and employment world is not confined to the public sector or even to the New York metropolitan area as he has represented businesses and companies in negotiations and litigation throughout the United States and has experience in the printing, recording, service, restaurant and higher education industries.

A cum laude graduate of St. John’s University School of Law, Mr. O’Neil was also a Thomas More scholar and served as Publications Editor of the Law Review. Returning to his roots, Mr. O’Neil returned to St. John’s School of Law as an adjunct professor teaching Public Sector Labor Law for a few years.

An acclaimed and frequent speaker at the NYS Conference of Mayors, NYSPELRA, and MASLA, Mr. O’Neil lectures extensively on numerous labor topics throughout the United States. Being one of only eight editors of the first text on Public Sector Labor Law, Mr. O’Neil has written books on public sector law and numerous articles published in law reviews and labor law journals.

Theodore T. Sandberg

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Criminal Law Attorney Olson, Juntunen, & Sandberg Ltd. Grand Forks, ND Theodore T. Sandberg is recognized by Continental Who’s Who as a Pinnacle Top Attorney of the Year in the field of Law due to his role as a Criminal Law Attorney at Olson, Juntunen, & Sandberg Ltd. Licensed to practice law in North Dakota and Michigan, Olson, Juntunen, & Sandberg LTD provides a variety services including, but not limited to, veterans benefits, agriculture, livestock, criminal, family and divorce law. The firm has upheld itself to the same values and traditions of the Grand Forks and Red River Valley communities to which it serves.

During an illustrious career spanning 21 years, Mr. Sandberg has honed his craft to pinpoint the aspects of law in which he thrives.

This primary field of practice in which Mr. Sandberg excels is in litigation. Specializing in Civil Litigation, Criminal Law - Defense, Juvenile Law, and Personal Injury, Mr. Sandberg has taken on the responsibilities of many different roles a lawyer can take. Not only has he served as a prosecutor defending the state and its constituents, but he has also worked as both a Federal and State level judicial law clerk overseeing the daily operations of a courtroom.

Before following his calling into the courtroom, Mr. Sandberg 119 Inner Circle Executive | Spring 2019

graduated with his Bachelors of Arts degree from Wayne State University in 1994. After his undergraduate studies, Mr. Sandberg earned his Juris Doctor from the University of North Dakota School of Law in 1997. And finally, Mr. Sandberg was admitted to the Michigan Bar in 1997 and then admitted to the North Dakota Bar in 2009.

Furthering his professional development, Mr. Sandberg is active in the North Dakota Bar Association and is a past officer in the Grand Forks Bar Association. He is also a member of the North Dakota Association of Criminal Defense Lawyers and the United States Courts of Criminal Justice Act-Member Attorney. Having proudly served his country, Mr. Sandberg is a past member of the United States Navy and is a current member of the Navy League of the United States - North Dakota Proper Chapter.

In recognition of Mr. Sandberg’s performance in the legal realm, he was named a National Trial Lawyer Top 100 Attorney by The National Trial Lawyers for the years 2015, 2016 and 2017. In 2016, Mr. Sandberg received the Client Satisfaction Award issued by the American Institute of Criminal Law Attorneys.

To learn more, visit www.olsonjuntunenandsandbergltd.com. www.CWWICE.com

Founder Martinian & Associates Inc. West Los Angeles, CA Tigran Martinian, Esq. is recognized by Continental Who’s Who as a Pinnacle Top Attorney in recognition of his role as Founder at Martinian & Associates Inc. Capable in many areas of law, Mr. Martinian’s firm focuses on personal injury, products liability, elder abuse, criminal defense, mass tort pharmaceutical litigation, and class actions.

Dedicated to the needs of his clients, Mr. Martinian leads his firm to be a reputable multi-million dollar law office. A fierce litigator, Mr. Martinian has proven track record of effective and aggressive representation in every case he tries. With over a decade of professional expertise, Mr. Martinian has built his career by helping those who have been harmed by the wrongful conduct of others or those charged with a crime. Working to ensure the best possible outcome to those he represents, Mr. Martinian specializes in Personal Injury and White Collar Criminal Cases. Shortly after passing his bar exam, Mr. Martinian was able to resolve his first criminal case. At the preliminary hearing stage of that trial, he was awarded a full dismissal of all charges against his client whom wasaccused of major insurance fraud. Later, Mr. Martinian obtained verdicts exceeding millions of dollars in his first few civil trials. He also successfully collected over $100 million in verdicts and settlements in both state and federal courts, and he has obtained the largest broken arm verdict in California’s history ($600,000.00).

Throughout the course of his education and training, Mr. Martinian attended the University of Phoenix and received a Bachelor of Arts, Business Administration degree upon his graduation in February of 1998. Thereafter, Mr. Martinian attended Abraham Lincoln University and in February of 2004 received his Juris Doctor. Able to practice at the state and federal level, Mr. Martinian is admitted to the Bar of the State Bar of California, and of the U.S. District Court, Central District of California.

To further his professional development, Mr. Martinian is an affiliate of the American Bar Association, the American Association of Justice, the Consumer Attorneys of California, the Consumer Attorneys Association of Los Angeles, and the National Association of Criminal Defense Attorneys.

In recognition of his professional accomplishments, Mr. Martinian was honored by National Trial Lawyers, Top 100 Trial Lawyers in California (2014, 2015), National Trial Lawyers, Top 40 Under 40 (2013), National Academy of Personal Injury Attorneys, Top 10 Attorney Award (2015), and by Best Attorneys of America as a Lifetime Charter Member.

When he is not working, Mr. Martinian enjoys contemporary art and martial arts, in which he holds a 2nd Degree Black Belt.

Fluent in many languages, Mr. Martinian speaks English, Armenian, Russian, and Spanish.

For more information, please visit www.martinianlaw.com.

Robert F. Schneider

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Attorney, Real Estate Law Schneider Tanaka Radovich Andrew & Tanaka Honolulu, HI Robert F. Schneider is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Real Estate Law in Hawaii.

Mr. Schneider practices in Honolulu at the firm of Schneider Tanaka Radovich Andrew & Tanaka.

The attorneys at Schneider Tanaka Radovich Andrew & Tanaka practice exclusively in the areas of real estate and business law.

Committed to providing quality legal services, the law firm counsels their clients in the areas of Real Estate Development, Land Use, Permitting and Entitlements for Resort, Commercial, Industrial and Residential Projects, Development, Registration and Sale of Resort, Condominium, Time Share and Master Planned Projects, and Low Income Housing Development.

With over forty years of legal experience, Mr. Schneider has established himself as a respected professional in the field. He has extensive experience in the areas of mortgage lending, land development and title analysis.

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Early in his career, Mr. Schneider attended the University of the Pacific-McGeorge School of Law where he received his Juris Doctor degree in 1976. In his previous years, Mr. Schneider attended Williams College where he obtained his Bachelor of Arts degree with honors in 1973.

Mr. Schneider is a member of the Hawaii State Bar Association, Real Property and Financial Services Section, and the State Bar of California.

Mr. Schneider co-authored the Hawaii Real Estate Financing Manual in 1990. Thereafter, he contributed to the Hawaii Real Estate Law Manual in 1997 and 2011.

In recognition of his professionalism, Mr. Schneider was named Best Lawyers in America in Real Estate Law and granted the Martindale-Hubbell “AV” Peer Review Rating – Highest Rating in Legal Ability and Ethical Standards.

For more information, please visit www.stratlaw.com.

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Tigran Martinian, Esq.

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CWW Member Profiles LAW | LEGAL SERVICES

Shirley A. Bass Attorney Shirley A. Bass Attorney at Law LLC Newberg, OR Shirley A. Bass is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Law in recognition of her role as an Attorney at Shirley A. Bass Attorney at Law LLC.

she attained her Juris Doctor degree. In her previous years, Ms. Bass attended Portland State University where she earned her Bachelor of Arts degree with Honors in English Literature.

Dedicated to providing quality legal services at the fraction of the cost, Shirley A. Bass Attorney at Law LLC has dedicated their practice to providing exceptional legal counsel in a professional and timely manner.

To further enhance her professional development, Ms. Bass is an esteemed member of several prominent organizations including Oregon State Bar Association, Portland Estate Planning Council, the National Academy of Elder Law Attorneys, Multnomah Bar Association, Phi Alpha Delta Law Fraternity, International, Academy of Special Needs Planners and the Lake Grove Business Association.

With over thirty seven illustrious years of experience in the field of law, Ms. Shirley A. Bass is revered for her outstanding contributions to the legal profession. Throughout her illustrious career, Ms. Bass has attained extensive experience in the areas of elder law and estate planning. Licensed to practice law since 1980, Ms. Bass was admitted to practice by the Oregon State Bar, Multnomah Bar Association, the US Supreme Court in 1984, and the US Tax Court, in 1984.

While pursuing her educational endeavors, Ms. Bass attended Northwestern School of Law of Lewis and Clark College where

Judy P. Love, MAAP

Ms. Bass is charitable to various community organizations such as Loaves and Fishes (Meals and Wheels), Altrusa of Portland, Oregon, and P.E.O. (1969-present).

In recognition of her many professional accolades, Ms. Bass holds an AV Preeminent rating with Martindale-Hubbell.

For more information, please visit www.linkedin.com/in/shirley-bass-9b626719.

MARKETING

Regional Marketing Manager Schaeffler Group USA Inc. Valley City, OH Judy P. Love, MAAP, is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Marketing in recognition of her role as Regional Marketing Manager at Schaeffler Group USA Inc. Schaeffler Group USA Inc. is an engineering partner and supplier to several automobile manufacturers across the globe. A globally entity, the group specializes in the manufacturing and production of rolling bearings, linear motion, engine components, plain bearings, precision components and more. A frontrunner in the industry, Schaeffler Group is dedicated to utilizing the latest advancements in technology to meet the ever growing demands of their clients.

Having gathered over fifteen years of experience throughout her career, Judy P. Love has become a trusted name in the field of Marketing. Commended for her outstanding contributions to the industry, Love has attained extensive expertise in the areas of global marketing, brand marketing, and automotive aftermarket.

Love has established regional marketing management within the newly defined North American region through the development of strategic marketing initiatives and programs designed to promote a regional presence and branding strategy. In her current capacity,

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Love has strengthened the lines of communication between “region and local media, suppliers and industry associations.”

Early in her career, Love attained her Bachelor of Business Administration degree with a concentration in Marketing from Northwood University. Additionally, Love completed the Leadership 2.0 program.

In an effort to further enhance her professional development, Love is an elite member of several organizations including the Auto Care Association, Automotive Aftermarket Suppliers Association, Automotive Communication Council, and the Women’s Board of the Car Care Council. In her current capacity, Love holds board positions on the ACA Marketing & Communications Council and the AASA Marketing Executives Committee.

Charitable to various organizations, Love is in avid supporter and passionate about organizations such as Boy Scouts of America, and the Tourette Syndrome Association of Ohio.

When she is not working, Love enjoys spending quality time with her family and continuing her education.

Love dedicates this recognition to her Dad, William M. Perry.

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President EHSAS for Women Glenolden, PA Humera Siddiqui is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Non-Profit in recognition of her role as President of EHSAS for Women.

venerated career, Siddiqui has attained extensive experience in the areas of writing, as a social activist, and empowering Pakistani women in the community.

EHSAS for Women, a quarterly E-magazine that started over four years has now blossomed into a platform that has contributed to a global movement committed to the “social and economic empowerment of women from disadvantaged sections of society.”

The organization is devoted to “educating and informing women on a range of subjects including health, wellness, finance and more.” Established in an effort to promote creative expression through a literary page, EHSAS provides a platform to “various NGO’s and Institutions so that they may inform women of the activities and facilities that are on offer.” Striving to be an interactive online entity, EHSAS is a strong advocate for women across the globe.

While pursuing her educational endeavors, Siddiqui earned a double Masters degree in Applied Science and Economics. In her previous years, Siddiqui obtained her Bachelor’s degree in Economics and Political Science from the University of Karachi in Pakistan.

Having attained over five years of experience in the field of Non-profit, Humera Siddiqui is highly praised for her admirable contributions to the industry. Humera Siddiqui is the President and Managing Editor of EHSAS for Women. Throughout her

Julie Parham

Benevolent to various organizations, Siddiqui is involved with helping the women and children in her local community.

When she is not working, Siddiqui enjoys reading and spending quality time with her family.

Siddiqui dedicates this recognition in loving memory of both her husband, Qamar Siddiqui and her father, Nisar Jilani. She also dedicates this to her mother, Najma and her children, Sahehryar, Aysha, and Mansoor.

For more information, please visit www.ehsasforwomen.com.

NON-PROFIT

CEO JPQ 2 Production Del Ray Beach, FL Julie Parham is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the Non Profit field for her role as CEO at JPQ 2 Production.

Throughout her education and training, Ms. Parham earned her MBA from Emory University and her BA in Business and Statistics from Georgia University.

A Non-Profit organization, JPQ 2 Production is a company with a cause.

To further her professional advancement, Ms. Parham is a member of the IAW, the ISA, and the South Florida Continuing Education for Haitian Communities.

An accomplished professional, Ms. Parham has over 6 years of experience in her current position

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Mentored by Adam Robinson, Julie dedicates this recognition in loving memory of her mother, Virginia Parham.

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Humera Siddiqui

NON-PROFIT

CWW Member Profiles

Faith A. Robinson

PHARMACEUTICALS

Senior Vice President Midas Pharmaceuticals, Inc. Chester, NJ Faith A. Robinson is recognized by Continental Who’s Who as 2018 Professional of the Year in the field of Pharmaceuticals in recognition of her role as Senior Vice President of Midas Pharmaceuticals, Inc. An independent and family owned entity, Midas Pharmaceuticals, Inc. is a pharmaceutical company specializing in the latest innovations in the industry. Offering a wide array of services to their clients, the company specializes in Biotechnology, Business Development and Licensing, Contract Packing, Custom Synthesis, Finished Product Development, Finished Product Manufacturing, Intellectual Property and more. Devoted to offering their clients the quality care that they deserve, the company is guided by the principals of, “creating value by thinking ahead, living true partnership, and dedicating themselves to the highest commitment.”

Amassing forty years of experience in the field of Pharmaceuticals, Robinson has been in her current role for the past fifteen years.

With a wealth of experience working for various Fortune 100 and 400 companies on domestic and international levels, Robinson has become a renowned expert in the industry with a specialized concentration on generic drugs. Robinson is equipped in handling the “greed and shortcuts” endemic in the pharmaceutical industry and “enhancing legacy drugs repurposed for new uses.”In her current role, Robinson oversees current sales and marketing management, supply chain management, and product development, along with regulatory and compliance functions.

In her near 40 years in the pharmaceutical field, Robinson is most

Kelley Phipps

proud of breaking the glass ceiling in a predominantly male dominated industry. Early in her career, she received no direct credit or equal treatment for her work compared to her male co-workers. She later struggled with not having many women in leadership and management roles alongside her. A persuasive strategist and problem solver, she persevered by making sure her voice was heard.

In recognition of her professional accolades, Robinson has assisted in the development of entrepreneurial startups and facilitating company growth in various phases. Robinson believes more companies should have a debate forum where employees with diverse opinions would be given a platform to be heard.

In leaving behind a legacy, Robinson would like to be remembered as someone who maintained strong standards, got the job done with integrity and reliability, and was perceptive about unmet needs.

Throughout the course of her education and training, Robinson attained her Bachelor of Science degree in Animal Science from the University of Vermont.

To further her professional development, Robinson is an affiliate of the International Women’s Leadership Association.

When she is not working, Robinson enjoys watching, learning from, and walking amongst nature. In looking to the future, Robinson would like to teach on a college level, write a book and relocate to her home in the woods.

For more information, please visit www.midas-pharma.com.

PHARMACEUTICALS

Senior Instructional Designer OptumRx Overland Park, KS Kelley Phipps is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Pharmacology as the Senior Instructional Designer at OptumRx. Revolutionizing health services, OptumRx provides retail pharmacy network claims processing, mail order pharmaceuticals, and specialty pharmaceuticals management in concert with its pharmacy benefit management programs.

With expertise in training and performance interventions, process analysis, ROI methodology, instructional design methods, creativity, law, testing design, training delivery (classroom and distance solutions), gap, and needs and skills assessments, Kelley Phipps has amassed over 30 years as a Training, Instructional Design, and Performance Improvement Professional at OptumRx. Throughout her education and training, Ms. Phipps obtained a Bachelor’s Degree in English from Northwest Missouri State and a Master of Education degree in Human Performance Improvement from Capella University.

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To further her professional development, Ms. Phipps holds a Mental Health First Aid Certificate-National Council for Behavioral Health, a FranklinCovey client facilitation certification: 7 Habits Signature and 7 Habits for Managers, and a Achieve Global facilitation certification: Leadership and Customer Service classes, and a LOMA certification: ACS and AIRC (Associate, Insurance Regulatory Compliance), both with honors.

Generous and mindful, Ms. Phipps is charitable to Lutheran World Relief and Literacy Kansas City.

In her free time, Kelley enjoys reading and spending time with her family and friends.

Kelley dedicates this recognition in loving memory of her mother, Maureen Clem. She also dedicates this to her sister, Tina Hansen, and her friend, Liz Lyttle Baker.

For more information, please visit www.optum.com.

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Terra L. Williams, PhD Pharmacy Technician United States Army San Antonio, TX Terra L. Williams, Ph.D. is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Pharmaceuticals in recognition of her role as a Pharmacy Technician.

With over twenty-two venerated years of experience as a Pharmacy Technician in the United States Army, Dr. Terra L. Williams is revered for her outstanding contributions to the industry. Throughout her career, Dr. Williams has become well versed in the areas of educating in Business and Information Technology, and Management in the field of Pharmacy within several military hospitals.

While pursuing her educational endeavors, Dr. Williams earned her Doctor of Philosophy in Applied Management and Decision Sciences degree in 2012 from Walden University. In her previous years, Dr. Williams obtained her Master of Business Administration and Healthcare Management degrees in 2005 and Master of Information Technology degree in 2003 from AIU Online. Dr. Williams also obtained her Bachelor of Science in Information Systems Management in 2002 from the University of Maryland.

To further enhance her professional development, Dr. Williams is a distinguished fellow of several elite organizations including the National Association of Professional Women of which she is a VIP member.

In recognition of her professional accolades, Dr. Williams was the honorary recipient of many military awards including the Order of Military Medical Merit, Meritorious Service Medal 3rd Award, Army Commendation Medal 6th Award, Army Achievement Medal 6th Award, and more.

An elite scholar, Dr. Williams has written several scholarly articles including Williams, T. L. (2010). KAM II: Principles of human development; KAM V: Leadership development. Unpublished manuscript, Department of Management and Technology, Walden University, Minneapolis, MN; Williams, T. L. (2010); KAM VI: Organizational change models. Unpublished manuscript, Department of Management and Technology, Walden University, Minneapolis, MN; Williams, T. L. (2010); KAM VII: Research focus. Unpublished manuscript, Department of Management and Technology, Walden University, Minneapolis, MN. When she is not working, Dr. Williams enjoys poetry, traveling, music, and reading.

With three children and four grandchildren, Dr. Williams dedicates this recognition to her Army sisters, Stacie Capers, Sheron Cannon, Carmen McBride, and Melissa Dunbar.

Jennifer K. Guyer-Stenner, CRES

REAL ESTATE

Senior Real Estate Specialist FM Realty Chapel Hill, NC Jennifer K. Guyer-Stenner, CRES is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Real Estate in recognition of her role as a Senior Real Estate Specialist at FM Realty.

Fonville Morisey Realty is comprised of a team of well-trained and dedicated real estate professionals that are ready and willing to assist clients in their buying and selling needs.

With over twenty years of experience in the real estate industry under her belt, Jennifer K. Guyer-Stenner is revered for her outstanding contributions to the profession. Jennifer began her career with a Fortune 500 company where she managed a sales force and tech team of 250 individuals. With a strong sense of ethics and integrity, Jennifer has gained competitive advantages utilizing “first class marketing materials,” to assist her clients every step of the way. Well versed in selling distinct properties in elite communities, Jennifer lends a compassionate approach to those she serves, assisting her clients in every facet of their real estate needs.

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A certified real estate specialist, while pursuing her educational endeavors, Jennifer earned her undergraduate degree with a concentration in marketing and management from Meredith College in Raleigh. Thereafter, Jennifer would go on to become a North Carolina Real Estate Broker Graduate of Fonville Morisey Real Estate Institute.

To further enhance her professional development, Jennifer is a distinguished fellow of several prominent organizations including the Raleigh and Durham Association of Realtors; the Triangle area Multiple Listing Service; National Association of Realtors; North Carolina Association of REALTORS; Chapel Hill Board of REALTORS; Durham Association of REALTORS and more.

Charitable to various organizations, Jennifer is a member of the Alamance Board of REALTORS, Raleigh Board of REALTORS, and TCAR. In recognition of her many professional accolades, Jennifer earned Top Producer awards each year of her successful career.

For more information, please visit www.fmchapelhill.com.

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PHARMACEUTICALS

CWW Member Profiles

Andrea Arons Huseman, CCIM

REAL ESTATE

Brokerage and Leasing Specialist Corporate Realty, Inc. New Orleans, LA Andrea Arons Huseman, CCIM is recognized by Continental Who’s Who as a Lifetime Achiever in the field of Real Estate as a Brokerage and Leasing Specialist at Corporate Realty, Inc. Corporate Realty, Inc., is a full-service commercial real estate company headquartered in New Orleans that is licensed in Alabama, Louisiana, Mississippi, and Texas.

Representing the firm in over $178,901,640 of commercial transactions in the New Orleans area, Andrea’s career in real estate began in 1986. Licensed in the State of Louisiana and as a Certified Commercial Investment Member (CCIM), Ms. Huseman has experience working with clients like Phelps Dunbar, LLP, AT&T, Westway Corp., GNO, Inc., Federal Reserve Bank of Atlanta, GSA, Hewlett Packard, Schlumberger, Harrah’s Casino, Chevron, Progressive Insurance, Ben & Jerry’s Ice Cream, Hancock Bank, Downtown Development District (New Orleans), and State Farm.

Throughout her education and training, Ms. Huseman received a Bachelor of Science degree in Psychology and Education from Newcomb College of Tulane University.

Revered among her peers, Ms. Huseman is the recipient of many awards including: Ruby Award from the New Orleans Board of Realtors million dollar club in 1988 and 1990 for the highest number of commercial transactions; in 1989, she won the Diamond award for the highest total value of commercial transactions; In 1997, 1998, and 1999, she won the Commercial Investment Division Award for the largest single lease transaction of the year; In 1999 and 2008, she won the award for the largest total overall transaction in the office leasing category; In 2004, she was named one of CityBusiness’ Women of the Year and in 2009, she won the F. Poche Waguespack award for the highest volume in the industry of sales & leases; In 2015 she won the award for the largest office transaction in the office sale category.

In her free time, Andrea enjoys spending time with her family, traveling, and cooking.

Andrea is married to her husband Jeffrey and has two sons, Alexander and Devon. She dedicates this recognition in loving memory of grandmother, Pauline Lemon Gale, her mother, Florie Gale Arons, and her father, Hubert M. Arons.

For more information, please visit www.corp-realty.com.

REAL ESTATE

Caroline Salette Real Estate Agent, Broker, and Owner RE/MAX ROYAL (JORDAN) INC. Quebec,Canada Caroline Salette is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Real Estate in recognition of her role as a Real Estate Agent, Broker, and Owner of RE/MAX ROYAL (JORDAN) INC. With over 26 years of experience in the Real Estate field and in marketing sales, Caroline Salette is revered for her outstanding contributions to the industry. Having begun in the industry as an administrative manager of a housing stock of nearly 550 doors, in 1992, at the age of 21, Salette joins the ranks of the agency RE/MAX as a real estate agent, which in 2006, she purchased and became sole owner of the biggest RE/MAX franchise in the province of Quebec. In 2015, Salette established GROUPE SALETTE COACHING, a personalized training for real estate professionals and all sales related industries, demonstrating that no matter your market or your product/service, a sale is a sale and so is client care. As a venerated professional and licensed builder and auctioneer, Salette launched many programs and seminars reaching out to the reality of any sales forces, as well as implementing team and personal coaching services.

Throughout the course of her education and training, Salette studied Economics and Politics from UDM. To further enhance her professional development, Salette is a

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distinguished fellow of several prominent organizations including RBQ/APCHQ, NAA, Greater Real Estate Board of Montreal, and International Federation of Coaches.

In recognition of her many professional accolades, Salette was recognized by RE/MAX International “Hall of Fame” & “Lifetime Achievement” Awards. A “Diamond” Awards Recipient, a distinction awarded to real estate agent who earns more than $1 million in commission yearly, Salette is the honorary recipient of the 2017 RE/MAX Quebec “High Distinction Award” a distinction that is given to only 1 broker per year to underline their entire career and commitment to the Real Estate industry. In addition, Salette received the Chamber of Commerce “ACCOLADE” Award and LGBT Chamber of Commerce Inspiration “PHENICIA” Award. For 11 consecutive years, Salette was awarded the “#1 RE/MAX Quebec Agency in number of yearly transactions Award”.

When she is not working, Salette has been a Certified Diver since 1989. With the ocean as per peaceful escape, Salette also enjoys skiing because of the exhilarating feeling she gets. Salette also enjoys reading biographies and self improvement books, traveling and spending quality time with her family.

For more information, please visit www.royaljordan.com for real estate sales and www.carolinesalette.com for coaching and training.

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CWW Featured Member REAL ESTATE

Broker Associate Miloff Aubuchon Realty Group Cape Coral, FL John J. Milaski is recognized by Continental Who’s Who as Top Leader in the field of Real Estate in recognition of his role as Broker Associate at Miloff Aubuchon Realty Group.

Boasting extensive advanced real estate certifications and more than thirty-eight years of sales experience, John has become a leading expert in the southwest FL residential luxury waterfront markets since beginning his real estate career in 2015. Currently a Broker Associate with Miloff Aubuchon Realty Group, Inc., the exclusive representative for Leverage Global Partners in Lee and Collier counties, John is known for his unparalleled level of client service.

Bringing with him an international business perspective, local expertise, and an extensive network of top executives, John quickly developed a reputation as a leading expert in luxury waterfront properties. With a prior career in sales, he has developed effective negotiation and relationship building skills which he now brings to each real estate transaction and the closing table. And as a twenty-year resident of and investor in premier waterfront communities, he has the area knowledge and experience needed to find clients their dream homes. In addition, since starting his career, John has earned seventeen real estate designations and his Broker license, giving him absolutely unmatched industry acumen.

Today, John is renowned not only for his industry expertise, but also for his superior client service. From traditional brokerage to property management services, he offers buyers and sellers a one-stop-shop with a breadth of services— including buying, selling, and managing properties — respecting the individual requirements of each customer. And if he cannot find a current home that meets a client’s needs, John is also a certified New Home Specialist with the National Association of Home Builders and Aubuchon Homes, who can guide them through designing and building the custom-built home of their dreams. John understands how luxury homes are built and as a New Home Specialist knows the important differences in buying and selling luxury properties.

“In the final analysis, our clients expect three things: great service, individual respect, and excellence in execution. I take the pressure off all of my client meetings and interactions by simply stating up-front: whether you ultimately use me as your Broker or not, I want to give you the best information so that you can make the best decision that serves your needs above all else. I don’t sell, I serve... I simply help my clients get to the next goal in their lives.”

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To further enhance his professional development in the real estate business, Mr. Milaski is a member of several prominent organizations including Broker Associate, National Association of Realtors®, Florida Association of Realtors®, Royal Palm Coast Realtor® Association, National Association of Home Builders, Women’s Council of REALTORS® (WCR) Network, Real Estate Buyer’s Agent Council (REBAC), Seniors Real Estate Council (SRES), Green Resource Council, Real Estate Business Institute, International Property Specialist Global Real Estate Network.

Mr. Milaski has also earned Seventeen Professional recognized Real Estate Designations and Certifications: CNE – Certified Negotiation Expert, GRI – Graduate of the Real Estate, REALTOR® Institute (GRI), ABR - Accredited Buyer’s Representative (ABR®), SRS - Seller Representative Specialist, CIPS – Certified International Property Specialist, CLHMS – Certified Luxury Home Marketing Specialist, GUILD - Million Dollar Guild® recognition based knowledge, experience & expertise in the luxury market, RSPS - Resort and Second-Home Property Specialist, e-PRO®, GREEN - NAR’s Green Home Designation, PMN - The Performance Management Network, PSA – Pricing Strategy Advisor Certification MRP - Military Relocation Professional, AHWD – At Home With Diversity Certification, CSP - Certified New Home Sales Professional with National Association of Home Builders, SRES - Seniors Real Estate Specialist and ACCRS – Accredited Cape Coral Residential Specialist.

In recognition of his many professional accolades, Mr. Milaski was selected as a Leadership Academy member of the Royal Palm Coast REALTOR® Association and also awarded the Platinum Level Royal Palm Coast Realtor® Association’s Five Star Education Award, recognizing the top five Association members for professional education and specific REALTOR® activity that ultimately results in superior service to clients and fellow REALTORS®.

With nearly forty years of success behind him, John shows no sign of slowing down. In the coming years, he hopes to increase his business and possibly open up his own Brokerage.

For more information, please visit miloffaubuchonrealty.com/team/john-j-milaski.

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John J. Milaski

CWW Member Profiles

Duncan A. Donahue, MBA

REAL ESTATE

Top Real Estate Broker and Luxury Specialist, Keller Williams Realty International Principal and Founder, DONAHUE REALTY GROUP

Boston, MA Duncan A. Donahue, MBA, is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Real Estate in recognition of his role as a Top Real Estate Broker and Luxury Specialist at Keller Williams Realty International and as Principal and Founder of DONAHUE REALTY GROUP. With over eighteen years of experience specializing in high-end residential real estate, Duncan Donahue has established himself and his DONAHUE REALTY GROUP team as a trusted and accredited name in the real estate industry. Throughout his career, Mr. Donahue has built extensive expertise in the luxury market, working with a broad range of exceptional buyers, sellers, investors and international clients.

Located in Boston, Massachusetts, the DONAHUE REALTY GROUP is recognized for providing their clients with outstanding and unparalleled customer service. With an acute understanding of the sensitive nature of the real estate process, Donahue pledges to “be in constant communication with his clients, keeping them fully informed throughout the entire buying or selling process.” Offering a customized and strategic approach to each client, Donahue and his DRG team pride themselves on exceeding expectations and developing lasting relationships with each of their clients.

Donahue takes a realistic and measured approach to his real estate business and knows that executing a perfectly smooth transaction is not typically the norm. Therefore, by keeping channels of communication open and proprietary systems in place, Donahue

can stay on the same page with his clients and colleagues alike and he is confident, creative and resourceful when the unexpected happens. He is renowned for his well-established track record and affirms that he always strives to obtain the “most advantageous terms and conditions” for each of his clients. Donahue’s genuine integrity, business acumen and honed negotiating skills are tremendously valued by those who work with him at DONAHUE REALTY GROUP and Keller Williams Int’l - Boston Metro.

Prior to his real estate career, Mr. Donahue attained his BS degree from Babson College in Finance and Quantitative Methods.

Thereafter, Mr. Donahue went on to receive his MBA degree from Yale University, School of Management with a concentration in Marketing and Strategic Negotiations. Donahue also has obtained extensive training and specialized education in the latest marketing strategies and real estate technologies to better serve his clientele.

As a high-end professional and Luxury Specialist, Donahue has his current Residential Broker License in MA and is a longtime member of the National Association of Realtors and the Greater Boston Real Estate Board. In recognition of his professional accomplishments, Mr. Donahue has been recognized as one of Boston’s Top 20 Realtors and is also on the Top 100 Most Influential Realtors in Massachusetts ranking by Real Estate Executive Magazine.

For more information, please visit: www.DuncanDonahue.com or www.DonahueRealtyGroup.com.

Duncan A. Donahue — Cover Story, page 3.

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Catherine M. Cole President and CEO Heritage Texas Country Properties Brenham, TX Catherine M. Cole is recognized by Continental Who’s Who as a 2018 Top Realtor in the field of Real Estate in recognition of her role as President and CEO of Heritage Texas Country Properties.

Steadfast in their efforts to provide quality real estate services for their clients, Heritage Texas Country Properties are well positioned to serve south central Texas. With integrity at the forefront of the company’s values, the real estate firm specializes in farm and ranch property for sale, equestrian estates in vacation and investment property as well as residential and recreational weekend property. Under the leadership of CEO Catherine M. Cole, Heritage Texas Country Properties operates in close affiliation with Houston’s largest independently-owned real estate company, Heritage Texas Properties.

Institute Accredited Land Consultant designation.

Founding Member of the Texas Land Brokers Network and President of the Realtors Land Institute of Texas, Catherine remains an esteemed member of the National Association of Realtors, Texas Association of Realtors, Houston Association of Realtors, South Central Board of Realtors, NAPW and formally served on the Professional Standards, Grievance and Arbitration Committees, Political Involvement Committee and Land Use Committee with the Texas Association of Realtors.

Currently, Catherine sits as Chair of NAR’s Realtors Land Institute Government Affairs Committee and is a member of the Board of Directors for RLI.

With over twenty five years of experience, Catherine is wellregarded for her outstanding contributions to the field of real estate. A seasoned realtor specializing in the buying and selling of various land, throughout her career, Catherine has attained extensive expertise in the areas of real estate transactions, public speaking, management and marketing assist her greatly when she is showing properties to perspective buyers.

Charitable to various organizations, Catherine has served as the Publicity and Marketing Director for the American Cancer Society Relay for Life for eight years and has been a Board Member for the Volunteer Services Council for Brenham State School since 1987. Additionally, she is set to be a moderator at an upcoming event at Texas A&M University. In her free time, she enjoys golfing, gardening and going to the beach. She is involved with the Washington County Chamber of Commerce as a Director.

Having lived in countries such as Africa, Italy, England and Saudi Arabia, Catherine understands and has worked with individuals from all walks of life. After marrying her late husband, Mike, a native Texan, Catherine began to become one with country living.

Recognized by the South Central Board of Realtors as Realtor of The Year for 1997 and 2005, early in her career, Catherine attended and completed the Texas Realtors Leadership Program and is currently a facilitator.

As her career progressed, Catherine went on to attain her CRS, CBR and e-Pro designations in addition to a Realtors Land

For more information, please visit www.heritagetexascountry.com.

REAL ESTATE

Craig Heinonen Realtor, Residential Real Estate Coldwell Banker Schmidt Realtors Marquette, MI Craig Heinonen is recognized by Continental Who’s Who as a Top Realtor in the field of Residential Real Estate in recognition of his role at Coldwell Banker Schmidt Realtors.

It is at Coldwell Banker Schmidt Realtors where Heinonen has chosen to make a name for himself in his profession. With its inception in 1927, Coldwell Banker Schmidt was founded by Harold F. Schmidt. The company is the largest and most successful real estate company in northern Michigan. With over 1,100 associates working out of 65 offices in Michigan, the company prides on their exceptional staff and their ability to demonstrate their expertise in the realty field.

A distinguished professional in the industry of realty, Craig Heinonen began his career 4 years ago as a solo agent working for Coldwell Banker Schmidt Realtors. Prior to embarking into the real estate field, Heinonen worked as an engineer technician with focus on inspecting and testing. A prominent expert in the field,

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Heinonen went on to pursue his true passion as he entered the realty profession.

While pursuing his educational endeavors, Heinonen attended Northern Michigan University where he obtained his Bachelor’s degree in Construction Management.

In recognition of his many professional accolades, Heinonen was recognized as one of Coldwell Banker’s top agents, earning the prestigious 30 Under 30 award which recognizes the brands top 30 agents under the age of 30 who honor the heritage of the founders, Colbert Coldwell and Arthur Banker. He is also a USAA Preferred Agent working with our nation’s veterans and active military personnel.

When Heinonen isn’t selling real estate, he is involved in the community as a member of Marquette County Search and Rescue and a partner with NMU’s Cat Packs food packing program.

For more information please email, craigsells906@gmail.com.

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REAL ESTATE

How to Change and Adapt in the Workplace

By Brian Azar

C

hanges and adjustments are necessary whenever people work together. Equipment problems pale in significance compared to problems caused by people. A person cannot be discarded unemotionally just as a broken piece of equipment would.

People problems are often difficult to solve.

On the other hand, solving people problems offers immense personal satisfaction and professional benefits.

A simple procedure helps to analyze and pinpoint the nature of a problem affecting one or more team members: 1 | Examine the environment.

Are physical conditions in the work environment adequate? Check lighting, equipment, temperature, availability of tools and supplies, and all other comfort and convenience factors that

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apply. If any physical element of the work environment is adversely affecting productivity, correct it so people can concentrate fully on their professional function. The emotional environment is also primarily a leadership responsibility. To create a positive environment, keep lines of communication open. Provide clear job descriptions and delegate authority to carry out assignments appropriately.

Make sure you give adequate feedback and recognition. If the environment is adequate, consider the next step.

2 | Evaluate team member skills.

Is the individual capable of doing the job? If necessary skills are absent, consider whether or not additional training would correct the problem.

If so, provide opportunity for the team member to receive that training. If training would not help, then this person and the job are incompatible and a new job assignment is necessary.

If the environment and the team member’s skills are adequate, consider the two remaining steps.

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4 | Examine motivation.

Finding a solution to a motivation problem begins with establishing a positive personal relationship as a basis for discovering the needs that are presently important to the employee.

3 | Check activity.

Make two types of checks on activity: the type of activity and the level of activity. Check whether activities are the right ones for the purpose of the job.

Then determine whether the person is actually working hard enough and long enough. Productivity will be low when either of these indicators is out of line. If there is an activity problem, you know that it is related to either skills or motivation.

If the environment is adequate, if the team member is capable of performing the work, and if the individual is working at the right task but not being very productive, the problem is probably one of motivation. Look at the attitudes of the team member, the enthusiasm, and the level of commitment to the goals of the organization. Many problems are problems of motivation.

When a person is motivated, the other problems are usually easily resolved.

If a person is not motivated, no amount of skills or activity will permanently resolve the problem. Seek out the needs of the team member that can be used as a basis for motivating that person to become more productive.

If you conclude that the problem lies in the area of motivation, do whatever is necessary to lead the team member to adopt new attitudes. Never automatically assume that more money is the solution to all motivation problems. Actually a team member whose productivity is unsatisfactory is already overpaid. More money may depress productivity even more because it delivers the illogical message that present inadequate performance deserves a reward. Finding a solution to a motivation problem begins with establishing a positive personal relationship as a basis for discovering the needs that are presently important to the employee. This may take time.

Team members who know you are dissatisfied with their performance find it difficult to confide in you about any personal needs or problems.

Remember that low productivity is only a symptom; you must find the underlying problem.

Consider these possible causes of people problems: • Boredom with the work and the need for some change • Frustration with work that is not challenging enough • Physical or emotional problems that need professional attention • Stress from family problems • Discouragement because of overwhelming workload • Inability to connect work on the job to achievement of personal life goals • Perceived lack of opportunity for advancement or recognition in current position Once you discover the underlying cause of the problem, you can develop and carry out a plan to solve it. ■

Brian Azar (919) 620-1551 | www.salesdoctor.com

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CONTINENTAL WHO’S WHO • BUSINESS REVIEW

BUSINESS REVIEW

CWW Member Profiles REAL ESTATE

Sue A. DeWeese Broker and Realtor Your Castle Real Estate Brighton, CO Sue A. DeWeese is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Real Estate in recognition of her role as a Broker and Realtor at Your Castle Real Estate.

With its inception in 2004, Your Caste Real Estate is a residential real estate entity that specializes in providing quality realty service. Dedicated to providing their clients with the exceptional real estate services that they deserve, the company is well versed in utilizing the latest innovation and marketing strategies in assisting their clients with their real estate needs. With over 750 agents and nine offices nationwide, Your Castle is the 5th fasted growing real estate company nationwide. Comprised of a team of well -versed professionals who are passionate about their client’s real estate undertakings, Your Castle has real estate experts that are familiar with every facet of the real estate business.

With over five years of experience in her current position, Sue A. DeWeese is commended for her outstanding contributions to the real estate industry. Having established herself as a trusted name in the profession, in 2014, DeWeese earned her managing broker license and started working at Cherry Greek Properties, LLC. A Certified Residential Investment Specialist and Performance Management Network specialist, to further enhance her professional development DeWeese is a distinguished fellow of several elite organizations including serving as the President of the North Metro Denver Women’s Council of Realtors. DeWeese is also an elite member of the Denver Metro Association.

Throughout the course of her education and training, DeWeese earned her Bachelor’s Degree from Metropolitan State-University of Denver.

Tina Plett, ABR, SRS, SRES

REAL ESTATE

Real Estate Professional Sutton Group - Kilkenny Real Estate Steinbach, Canada Tina Plett, ABR, SRS, SRES is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field Real Estate in recognition of her role as a Real Estate Professional at Sutton Group - Kilkenny Real Estate.

With eight years of experience in the field of real estate, Tina Plett has established herself as a trusted name in the real estate business.

A venerated professional, Mrs. Plett has gained extensive experience as a sales representative in Southeast Manitoba in both residential and rural.

While pursuing her educational endeavors, Mrs. Plett completed her studies in April 2010 and began her real estate career in May 2010 from Manitoba Real Estate Association. In fall of 2015, Mrs. Plett graduated from the leader’s choice training program and was awarded the Top Lister of the class.

To further enhance her professional development, Mrs. Plett is an esteemed member of several prominent organizations including the National Association of REALTORS® where she attends their annual conference and expo to keep up with up and coming trends and technology. Additionally, Mrs. Plett supports the Robb Nash Project, which is a charitable organization reaching out to youth and addressing the subject of mental health and suicide.

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Throughout her career, Mrs. Plett has earned several certifications including earning a designation as an Accredited Buyer Representative, a Seniors Real Estate Specialist, and Seller’s Representative Specialist. Certified as a Negotiation Expert (CNE® (2015), Mrs. Plett is also certified as a Real Estate Negotiation Expert RENE® as well as a C-RETS® Certified Real Estate Team Specialist.

In recognition of her many professional accolades, Mrs. Plett received the Directors Award at Sutton Group for her sales achievements in 2013 and achieved the Executive Award at Sutton Group for sales achievements in 2014. Awarded the bronze medallion individual achievement award by Winnipeg REALTORS® in 2016, Mrs. Plett earned the President’s Award at Sutton Group for her sales achievements. Mrs. Plett has been featured on the cover of Top Agent Magazine in 2018 and received the Distinguished Real Estate© Designation from Noticed (2018).

When she is not working, Mrs. Plett enjoys flower gardening and spending time on her acreage with her husband and dogs.

For more information, please visit www.tinaplett.com.

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CWW Featured Member

Broker Associate RE/MAX United Real Estate and The Gail Nyman Group Dunkirk, MD Gail Nyman is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Real Estate in recognition of her role as a Broker Associate at RE/MAX United Real Estate and The Gail Nyman Group. A reputable real estate company, RE/MAX United Real Estate / The Gail Nyman Group has served the Dunkirk area for decades.

Lending a compassionate approach to those they serve, the group understands the sensitive nature of buying and selling a home. Gail also owns a property management entity, Nyman Management Services, LLC which provides “thoughtful and knowledgeable guidance” to owners who rent their homes and require property management services.

With over thirty eight years of experience in the real estate industry, Gail Nyman has established herself as a trusted name in the profession. Nyman holds certification as a pricing strategy advisor and short sale specialist. Starting her career right out of college, Nyman became licensed in 1979. Inspired by her father Dr. Bruce Nyman, who owned a multi-office real estate firm, Nyman believes that everything happens for a reason and notes the importance of learning from challenges so you don’t have to learn the same lesson twice. With her purpose in life to lend service to others, Nyman believes she is here to help guide clients through what can be a difficult and stressful time in their lives.

A Certified Luxury Home Marketing Specialist and Certified Distressed Property Expert sought after for her exceptional understanding and service in the industry, Nyman leads a team of experienced real estate professionals. Well-regarded for her exceptional contributions to the real estate industry, Nyman is well versed in offering industry leading real estate services to buyers and sellers of luxury properties, such as waterfront properties and custom homes. With an exemplary success rate, Nyman is known for her friendly nature and proactive approach in assisting her clients.

When she is not working, Nyman enjoys Pilates, touring historic homes, reading, visiting national parks, and art.

For more information, please visit www.gailnymanhomes.com.

THE GAIL NYMAN GROUP (shown left to right) Delaney Burgess – Buyer’s Associate Julie Connell – Client Service Specialist Gail Nyman – Associate Broker & Luxury Homes Marketing Specialist Juliet Patterson – Buyer’ Associate

Throughout the course of her education and training, Nyman attained her Bachelor of Arts degree at the University of Richmond in Psychology in 1980. She has also been a professor at the University of Maryland in the Real Estate Department.

In an effort to further advance her professional career, Nyman is an elite fellow of several prominent organizations including RE/MAX United Real Estate and is a RE/MAX Diamond Club Member. In addition, Nyman is a distinguished fellow of the MD Association of Realtors and National Association of Realtors.

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REAL ESTATE

Gail Nyman

CWW Member Profiles

Pattie Carta

REAL ESTATE

Realtor Silvercreek Realty Group Boise, ID Pattie Carta is recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Realty in recognition of her role as a Realtor at Silvercreek Realty Group.

Ms. Carta is also certified in Short Sales & Foreclosure Resource® (SFR®), e-PRO® , Covenants, Conditions, and Retractions (CCR), and is a 203k Specialist.

At Silvercreek Realty Group, Ms. Carta serves buyers and sellers of residential properties throughout the Treasure Valley region of Idaho, from Caldwell to Boise, where they pride themselves on providing knowledge and education on quality real estate for each of their clients. While utilizing the latest technology, education and market research strategies they aim to exceed all of the expectations that are specifically tailored for each homeowner.

To further her professional development, Ms. Carta maintains professional memberships with the National Association of REALTORS®, Idaho Association of REALTORS®, and the Nampa Association of REALTORS®. Her and her husband supports the Idaho Foodbank, Boise Rescue Mission, St. Luke’s Hospital Cancer Foundation & Mountain States Tumor Institute (MSTI), Veterans of Foreign Wars of the U.S., Disabled American Veterans, and the Idaho Youth Ranch.

Committed to her profession, Ms. Carta is a top producing realtor based in Boise, Idaho. With over 15 years of realty experience.

She has experience in resale, investors, first time home buyers, seasoned home sellers and buyers, relocations, new construction, short sales, and foreclosures. Certified by the National Association of Realtors, she can provide alternatives to foreclosures and short sales. She devotes her time to make sure her clients are well informed on issues with her dedication to always remaining educated on the ever-changing rules of the market, so she can provide her clients with the best service possible.

As well as being Residential Construction Certified™ (RCC),

Heather Valentine

When Ms. Carta isn’t working she loves all of the natural beauty that Idaho has to offer. She enjoys arts and crafts, cooking, reading, traveling, fishing, water sports, and hiking in the many great parks in Treasure Valley. She also enjoys spending time with her family and supporting her community.

Recognized among her peers, Ms. Carta has received the Certificate of Excellence – Broker/Agent™ Advisor in 2016-2017and was recognized as a Distinguished Professional by Noticed.

For more information, please visit www.silvercreekrealty.net or www.silvercreekrealty.net/profile/pattie-carta.

REAL ESTATE

Broker & Owner Valentine Properties Moseley, VA Heather Valentine is recognized by Continental Who’s Who as a Pinnacle Top Realtor in the field of Real Estate in recognition of her role as Broker & Owner of Valentine Properties.

As a premier real estate agency in the Richmond, Virginia area, Valentine Properties is known for their exceptional, high quality real estate approach. Dedicated to providing their clients with the quality real estate service they deserve, Valentine Properties utilizes the latest marketing strategies in an effort to better serve their real estate buyers and sellers. With its inception in 2008, Valentine Properties was recognized by the Richmond Association of Realtors and were featured in their publication, Listed Magazine, as the Next Generation of Realtors. Every year since 2012, Valentine Properties has been in the top 10 teams in all of central Virginia.

Beginning her career at the young age of 21, Heather Valentine is

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revered for her outstanding and exceptional contributions to the field of real estate. After purchasing her first home at the age of 19, Heather embarked on her journey into the real estate industry in 2004. Well versed in all facets of residential real estate, Heather is currently coached by the number one Business Coaching organization in North America, Buffini and Co. Having been recognized as a Peak Performer, Heather has had the opportunity to network and learn with some of the best Realtors across the United States.

In recognition of her professional accolades, Heather was the honorary recipient of the Richmond Association of Realtor’s highest distinguished achiever award every year since 2005. In 2012, Heather was recognized nationally as one of the National Association of Realtors 30 under 30.

For more information, please visit www.heartsinhomes.com.

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Realtor RE/MAX Results Minneapolis, MN Sue Durfee is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Real Estate in recognition of her role as Realtor at RE/MAX Results.

Dedicated to providing quality real estate services, the team at RE/MAX Results utilizes the latest marketing strategies in the business to better assist their clients’ needs. Understanding the sensitive nature of their clients buying and selling needs, the team at RE/MAX assist their clients every step of the way ensuring that they receive the optimal service they deserve. As the largest real estate franchise in the world, RE/MAX has become a frontrunner in the real estate industry, surpassing others in sales for the past 30 years.

With over fifteen years of experience in the real estate industry, Sue Durfee is commended for her outstanding contributions to the industry. Throughout her illustrious career, Ms. Durfee has attained extensive experience in the areas of residential real estate.

Aleksandr Pritsker

Passionate about home ownership and assisting first-time home buyers, Ms. Durfee believes that her prior experience and training at Nordstrom taught her to have exceptional customer service skills. As a Certified Distressed Property Expert, Ms. Durfee sells condos, homes, and townhouses throughout the metro area.

To further enhance her professional development, Ms. Durfee is an esteemed member of several prominent organizations including the Aspiring Women’s Independent Network.

Charitable to various organizations, Ms. Durfee is an avid supporter of the Children’s Miracle Network.

In recognition of her many professional achievements, Ms. Durfee was named “Best Real Estate Professional for 2017” by Minnesota Monthly Magazine, “Super Agent” by Minneapolis St. Paul Magazine and MN Business Monthly for the past 5 years, and inducted into the REMAX Hall of Fame.

For more information, please visit www.remax.com.

REAL ESTATE

Realtor RE/Max Central Manalapan, NJ Aleksandr Pritsker is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Real Estate in recognition of his role as a Realtor at RE/Max Central.

RE/Max Central being the #1 RE/Max office in the state of NJ in closed Volume for 3 years running, Aleksandr Pritsker, has solidified himself as one of top producers, not only in his office but in the entire state. Expecting to end the year of 2018 with over 27 million in sold residential volume alone, Aleksandr prides himself on his unparalleled customer service and work ethic.

With just being in the business for 5 years Aleksandr Pritsker is commended on his outstanding contributions to the industry.

Specializing in the Monmouth/Middlesex County areas he sells anything from $200K townhomes all the way up to $3 Million+ breathtaking estates. Recently, Aleksandr has also been focusing on getting his foot in the door on the commercial side of Real Estate with numerous listings under his belt totaling north of

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$10 Million currently he is set to make a splash on the commercial scene as well. Pritsker’s one main priority: making his clients happy as he states, “No one will work harder,” for his clients to get the best deal possible.

Some of Aleksandr’s professional accolades include: Top 50 RE/Max Realtor in NJ, Top 30 under 30, as well as being rated as Top 1% in all of NJ for the past 3 years running. Pritsker has also been featured as the cover story in Top Agent Magazine as well as a feature story in Lyft Magazine and Distinguished by Expert Network as a Top Realtor.

For more information on Aleksandr Pritsker please visit: www.AlexPritsker.com Instagram: @apritsker_remax Facebook: Alex Pritsker Zillow Reviews: www.zillow.com/profile/apritsker

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Sue Durfee

REAL ESTATE

CWW Member Profiles REAL ESTATE

Timothy Gavin Senior Partner and Realtor The Gavin Team of Keller Williams International Encino, CA Timothy Gavin is recognized by Continental Who’s Who as a Pinnacle Top Producing Realtor in the field of Real Estate in recognition of his role as Senior Partner and Realtor at The Gavin Team of Keller Williams International.

capacity as Senior Partner at the Gavin Team, Gavin has become well versed in the areas of residential real estate, real estate investment, buying and selling real estate foreclosures, short sales, market analysis and more.

Known for their integrity and exceptional rapport with clientele, The Gavin Team has provided real estate services to the Encino, California area for years. Dedicated to providing their clients with the quality real estate services they deserve, the Gavin team is well versed in all facets of the real estate industry. As a trusted, reliable consulting entity, the real estate firm has lent services to professional athletes, celebrities, and executives in the entertainment business. Delivering high quality listings, the real estate firm lends a compassionate approach to those they serve, working fervently to meet the ever demanding needs of their clientele.

While pursuing his educational endeavors, Gavin obtained his license and began selling at Keller Williams in Downtown Los Angeles.

With twenty years of experience in the field of real estate, Timothy Gavin is revered for his outstanding contributions to the field. Throughout his illustrious career, Gavin has attained extensive experience as a sales and marketing business owner, entrepreneur and real estate investor. Gavin has produced over $100 million dollars in sales. Serving three years in his current

In order to advance his professional development, Gavin is affiliated with the Top Agent Network.

In recognition of his many professional accolades, Gavin has been ranked in the Top 3% Realtors and is a member of Top Agent Network and Agent Leadership Council. Upon being recruited into the Beverly office, Gavin was the honorary recipient of the Rookie of the Year and Regional Rookie of the Year, with $25 million in sales his first year out.

When he is not working, Gavin enjoys taking part in his neighborhood council meetings, coaching basketball at the local recreation center, serving on multiple non-profit boards, and golfing.

For more information, please visit www.timgavinrealestate.com.

Wanda Johnson, ABR, SRES, CMAS, E-PRO

REAL ESTATE

Broker Coldwell Banker Brenizer Realtors Eau Claire, WI Wanda Johnson, ABR, SRES, CMAS, E-PRO is recognized by Continental Who’s Who as a Pinnacle Top Broker in the field of Real Estate in recognition as a Broker Associate, ABR, SRES and CMAS with Coldwell Banker Brenizer Realtors.

real estate, she was in the restaurant business.

Proudly serving as one of the top agents in the Chippewa Valley, Ms. Johnson helps all types of buyers and sellers, whether it is a first time home buyer, a growing family, or a retired senior citizen.

As an Eau Claire Real Estate Agent since 1993, Wanda specializes in residential properties, farms, waterfront properties, vacant land, relocations, and real estate auctions. Prior to starting in Eau Claire

Blessed with a wonderful family, Wanda has raised two children: a daughter Stacy who resides in Madison, WI and son, Karlus, who resides in Minnesota with his wife Sarah and their two children.

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As one of Chippewa Valley’s top Eau Claire realtors, Ms. Johnson has been the recipient of the Coldwell Banker Brenizer’s top agent award in 2009 and 2013.

For more information, please visit www.brenizer.com and www.wandajohnson.com.

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Tricia Carlson Licensed Realtor Greenridge Realty, Inc. Montague, MI Tricia Carlson is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Real Estate in recognition of her role as a Licensed Realtor with Greenridge Realty, Inc. Steadfast in their efforts to provide quality real estate services, Greenridge Realty, Inc. is real estate firm that has served the Michigan area for decades. With its inception in 1980, Greenridge Realty has over twenty six locations and four hundred sales associates and is devoted to assisting buyers with their real estate needs in a timely manner. With integrity and excellence at the forefront of the company’s values, Greenridge utilizes their realty resources in an effort to better serve their clients and provide exceptional service.

Though she has only been in the real estate industry for two years, Carlson is extremely knowledgeable and well-versed in the business. Having lived in fourteen different locations in twenty five years, Carlson is quite familiar with the buying, selling and moving process. Throughout her career, Carlson has attained expertise within the areas of residential real estate, buying and selling, buyer representation, working with first time buyers and

more. In addition to her realty career, Tricia is the Office Manager for the business she owns with her husband, Quality Maintenance Contractors, Inc., which has been in business for over thirty years.

In an effort to further advance her professional development, Carlson is a distinguished fellow of several elite organizations including the National Association of Professional Women.

While pursuing her educational endeavors, Carlson graduated from Davenport University where she received her degree in Accounting and Business Management.

Charitable to various organizations, Carlson is an active volunteer at her local church. Carlson was the Director of Lake Michigan Home School Connection and part of the Council for Educational Travel USA where she has hosted 6 exchange students.

When she is not working, Carlson enjoys traveling.

Carlson dedicates this recognition to her parents, Harvey and Jenella Kronmeyer.

For more information, please visit www.greenridge.com/agents/41688-Tricia-Carlson.

REAL ESTATE

Sue King Realtor Greater Orlando Realty USA Inc. Longwood, FL Sue King has been selected by Continental Who’s Who as a Top Realtor in the field of Residential Real Estate in recognition of her role as a Realtor at Greater Orlando Realty USA Inc. As stated on Sue’s website, KingofOrlando.com, Greater Orlando Realty is a full service real estate company, dedicated to helping clients with all of their real estate needs.

Once eligible, Sue took the courses necessary to receive her designation as a GRI. Earning the Graduate, REALTOR® Institute (GRI) designation is a way to stand out to prospective home buyers and sellers as a REALTOR® who has gained in-depth market knowledge, increased proficiency in a broad array of subjects to enhance professionalism and business success.

Distinguished among her peers, Sue King is a real estate professional based in Central Florida and serves the residential market with Greater Orlando Realty. With 20 years of real estate experience, Sue has described herself as a “generalist” who loves working with both buyers and sellers. In addition she has had extensive experience working with relocating families from across the country.

Sue’s memberships include the Orlando Regional Realtor Association, Florida Association of Realtors, and the National Association of Realtors. Sue has been a member of the Women’s Council of Realtors and she has been a member of the Orlando Chamber of Commerce for the past 12 years. She is currently serving as the leader of The Professional Alliance Group sponsored by the Chamber.

Sue received a Bachelor of Science in Business Administration from the University of Central Florida specializing in Human Resource Management. She stated that her degree has been particularly helpful in managing real estate transactions over the years. In 1999 Sue studied real estate at a University in Dallas in preparation her for a career in real estate. She was a Realtor with Ebby Halliday Realtors in Dallas for 3 years and then returned to Central FL in 2002.

As to her professional achievements, Sue is Gold Key Certified, a Greater Orlando Realty Diamond Award winner, and has been a winner of the Five Star Customer Service Award for the past 5 years. Sue was recently awarded the Orlando Chamber of Commerce Member of the Month award in recognition of her support and participation during the past twelve years.

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REAL ESTATE

CWW Member Profiles

Gina Ciorciari, CPCU

RISK MANAGEMENT

Sales Operations Analyst Aon New York, NY Gina Ciorciari, CPCU, is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Risk Management in recognition of her role as a Sales Operations Analyst with Aon. A frontrunner in the risk management industry, Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Over 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Having attained over ten years of experience in the field of risk management, Ms. Ciorciari is commended for her exceptional work in the risk management industry. Throughout her career at AIG and Aon, Ms. Ciorciari has attained extensive experience from her various roles within Operations, including analytics, process standardization and audit, project management, research, and marketing.

Early in her career, Ms. Ciorciari attained her Bachelor of Business Administration degree in Industrial/Organizational

Psychology from Baruch College - The City University of New York (CUNY). She also holds the designation of Chartered Property Casualty Underwriter (CPCU) as well as other property-casualty and Toastmasters International designations.

In an effort to further enhance her professional development, Ms. Ciorciari is a distinguished fellow of several elite organizations including the CPCU Society New York Chapter (where she serves on the Board as Secretary and leads marketing efforts), National Association of Professional Women, Beta Gamma Sigma, Golden Key International Honor Society, Psi Chi, and Toastmasters International, Aon NY Chapter.

When she is not working, Ms. Ciorciari enjoys learning different languages and cultures, going to the theater, visiting museums, solving crossword puzzles, traveling, and spending quality time with her friends and family.

Ms. Ciorciari dedicates this recognition to her mother, Dr. Janet Schneller.

For more information, please visit www.aon.com.

Daniel Benjamin Botkin

SCIENCE & TECHNOLOGY | IT

Biologist, Environmental Scientist, and Writer Yale University’s School of Forestry and Environmental Studies and the University of California, Santa Barbara

New York, NY Daniel Benjamin Botkin is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Biology in recognition of his role as a Biologist, Environmental Scientist, and Writer, having served on the faculties of Yale University’s School of Forestry and Environmental Studies and the University of California, Santa Barbara, where he was chairman of the Environmental Studies Program and Professor of Biology.

With fifty years of experience in the field of Biology, Dr. Daniel Benjamin Botkin is revered for his outstanding contributions in a surprising wide range of fields. Throughout his illustrious career, Dr. Botkin has attained extensive experience in all facets of biology and as a journalist. Serving as the previous Chairman of the English Department of the newly formed Mindanao State University (among seven faculty members in the department, all American Peace Corps Volunteers), Dr. Botkin taught introductory physics.

After writing and creating the first successful multispecies computer ecology called JABOWA, with two scientists from IBM Thomas J. Watson Laboratories back in 1970, Dr. Botkin helped establish and has led the National Science Foundation’s Long-Term Ecological Research Program. Dr. Botkin initiated NASA’s use of satellite remote sensing to study ecology from space and has advised the government of Taiwan in solving environmental problems.

While pursuing his educational endeavors, Dr. Botkin attained his Master’s Degree at the University of Wisconsin in Madison, in English Literature.

To further enhance his professional development, Dr. Botkin is an esteemed member of several prominent organizations including the Explorers Club, Cosmos Club, AAAS, Sigma Xi, American Institute of Biological Sciences, Ecological Society of America and more.

A distinguished scholar who has written 16 books and many articles, including scientific ones and for the general public, Dr. Botkin’s forthcoming book, Tsavo, is published by Book Vine Press and is now available for purchase.

In 1990, Dr. Botkin founded a nonprofit corporation, The Center for the Study of the Environment.

In recognition of his many professional accolades, Dr. Botkin is the honorary recipient of the Santa Barbara Botanic Garden, John C. Pritzlaff Conservation Award for career contributions in the conservation of nature; Bernhard Eduard Fernow Award for Outstanding Contributions to International Forestry; Mitchell International Prize for Sustainable Development; Inducted into the Environmental Hall of Fame, and more.

For more information, please visit www.danielbbotkin.com.

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Technical Marketing Manager Clariant Corporation Charlotte, NC Emilie Meddah is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Chemistry in recognition of her role as Technical Marketing Manager at Clariant Corporation.

One of the world’s leading chemical corporations, Clariant Corporation leads in an industrious way by contributing value and sustainable solutions for customers from many industries.

Devoted to offering the latest advancements in the industry utilizing state of the art equipment and engineering, the company is known for their premier research and development which focuses on “addressing the key trends of our time. These include energy efficiency, renewable raw materials, emission-free mobility, and conserving finite resources.”

Technical Marketing Manager for Clariant Plastics & Coatings in Business Line Performance Additives in North America, Emilie Meddah is a distinguished expert within the industry and is well regarded for her contributions to the field. Fluent in English, French, Spanish, and German, Meddah specializes in specialty chemicals as well as global manufacturing and distribution.

In her previous years, before she was relocated to the United States from Switzerland in May of 2015 in order to strengthen technical support in Clariant’s Plastics & Coating division, Meddah worked for Clariant Masterbatches Europe West’s Marketing and Sales department. In 2011, Meddah moved to Clariant Polymer Additives as EMEA/Global Technical Assistance coordinator,

Kym Mitchell

and was later promoted to Technical Marketing Manager for Central/Northern Europe and North American territories in March 2013. Since 2014, Meddah has also been responsible globally for the developments in automotive plastic applications.

Early in her career, Meddah attained her degree in General Chemistry from the Université de Haute-Alsace Mulhouse-Colmar in 2000. Thereafter, Meddah obtained two Master degrees, one in Organic Chemistry from Université de Haute-Alsace MulhouseColmar and the other in Chemical Engineering at the Ecole Nationale Supérieure de Chimie de Mulhouse in 2003, with one international semester at Technical University of Denmark in Drug Design, Formulation and Ethics in 2002. Later, Meddah continued in the path of organic synthesis field at the Universitat de Barcelona till 2007, where she was working in the research department.

In an effort to further advance her career, Meddah is an elite member of several organizations, including the National Association of Professional Women, which named her as a member of its VIP Woman of the Year Circle. Additionally, Meddah is an elected member of the Society of Plastic Engineers.

When she is not working, Meddah enjoys spending time with her family and friends, playing golf and tennis, going to the gym, watching movies, and going to see shows.

For more information, visit www.clariant.com.

SCIENCE & TECHNOLOGY | IT

President KKAS Corporation Holly Springs, NC Kym Mitchell is recognized by Continental Who’s Who as a Pinnacle Professional in the field of Technology as a Senior IT, Systems and Enterprise Solutions Executive currently serving as the President at KKAS Corporation.

Modern and innovative, KKAS Corporation is a fully promoted business with custom branded apparel, promotional products, and marketing services.

An expert at transitional periods, Ms. Mitchell specializes in starting up new operations, building new teams, and leading performance turnarounds. While delivering a superior user experience and maximum functionality, Ms. Mitchell is well versed in deploying disruptive solutions such as robotics, mobile technologies and virtual device laboratories to keep modern organizations on the cutting-edge. With 21 years of experience, Ms. Mitchell is adept at leveraging technology to improve performance and cut costs. As VP of Process Automation Center of Excellence and VP of Quality Assurance Engineering at Fidelity Investments, she has directed a wide array of programs

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that strengthened functionality, scalability, reliability, user friendliness and accessibility of broad range of internal and customer-facing systems.

Continuing her academic pursuits, Ms. Mitchell is currently completing a BS in Computer Science at Southern New Hampshire University. Previously, Ms. Mitchell studied Liberal Arts at Louisiana State University and was a Pre-Medical student at the University of Minnesota.

In an effort to further advance her career, Ms. Mitchell maintains a membership with International Association of Women (IAW).

In regards to her certifications, Ms. Mitchell is certified as a Six Sigma Green Belt from Villanova University, and she has received a Scrum Master Certification from the Scrum Master Alliance.

As a testament to her career, Ms. Mitchell has been honored with “Fidelity’s Act as One Team Award”.

Sophisticated and worldly, Ms. Mitchell can read, write, and speak conversationally in Korean.

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Emilie Meddah

SCIENCE & TECHNOLOGY | IT

Mastering the Fear of Failure: And Other Disruptive Emotions

By PulvermacherKennedy & Associates

A

colleague of mine recently advised me to begin sharing my 44 years of observations and insights derived from working with people, first as a Clinical Psychologist and then as an Industrial/Organization Psychologist (the past 36 years) as my way of “giving back”.

I liked the idea so I thought I would coach a couple of colleagues pro bono, and that would be satisfying. While I’ve done a bit of that, it felt somewhat limiting. Yesterday, I came up with an idea which struck me as more fulfilling and hopefully beneficial to others.

It is almost commonplace, even as I continue to consult to corporations and advise and coach senior leaders, to assume that highly successful people are not challenged and even demonized by the same fears, anxieties and other emotions which everyone else experiences. Perhaps their career success has masked some of these emotions, or they have succeeded, in part, due to their ability to harness the emotions and convert them into forces for good, or, as is

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often the case, they are inclined to submerge these emotions, either consciously or unconsciously, assuming these feelings don’t impact them or others around them.

Anyway, my new approach to “giving back”, based on the advice I received, is to share with you, my colleagues, clients and friends, some thoughts on a range of emotions, which at the extreme can be debilitating and to a lesser extent can make a good situation bad and a bad situation even worse, and, of course, strategies to deal with these emotions. I have also chosen to focus on those emotions which have a direct bearing on people’s performance in the workplace.

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Here is a partial list of these emotions, and in no particular order: • Fear of failure • Fear of embarrassment • Ready disappointment • Excessive anger • Sensitivity to criticism • Fear of rejection • Lack of enthusiasm • Negativity/pessimism • Generalized anxiety/stress • Sadness Note, these are emotions. I could just as easily focus on the behavioral consequences of these emotions (again, in no particular order), such as:

The commonly held belief is almost always in the form of a question which implies a negative outcome…such as… what if this didn’t work out or what will others think of me?

With such questions one’s mind floods with all the potential negative outcomes that could arise. As expected, it doesn’t take much to come to the conclusion that the best option is the safest one and resign oneself to the status quo.

“The most concrete thing that neuroscience tells us is that when the fear system (fight-flight syndrome) of the brain is active, exploratory activity and risk-taking are turned off.”

We humans are hardwired to focus on the negatives of situations.

It’s what psychologists call the ‘negativity bias’. By the way, if you happen to be an accountant, engineer, physician, money manager, and so on, you are even more inclined to look for risks and downsides; in fact, you are paid to do so.

The fact that negative information weighs more heavily on the brain was demonstrated in a study where researchers measured the — Gregory Berns reactions of participants after Emory University showing them pictures known to arouse specific feelings: pictures of a sports car or delicious looking food for positive feelings, a fork or table cloth for neutral, and finally a mutilated face or dead pet for negative feelings.

The results showed that seeing a negative image sparked the strongest reaction by all of the participants, proving that our As a rule, I prefer to deal with root causes rather than the attitudes are more heavily influenced by downbeat or behavioural consequences of emotions.My orientation has negative imagery and news. It’s why newspapers and news always been based on the view that behaviours are dictated shows report so heavily on negative stories. As ironic as it by emotions; and, emotions are based on belief systems, may be, it’s what we instinctively want to hear. whether conscious or unconscious, which either allows one So, if we’re more heavily affected by negative thoughts to accurately assess a situation and thereby cope effectively brought on by fear, how does this change the way we make or leads to the types of undesirable emotions and subsequent decisions on a daily basis? Fear of failure, fear of our own behaviours described above. inadequacy, fear of making the wrong decisions and fear of So, my plan is to write a series of brief, but hopefully what others think of us can all affect the decisions we make. impactful, white papers focused on those undesirable emotions “Fear prompts retreat,” Emory University’s Gregory Berns which limit our potential or satisfaction even when potential explained in a New York Times article. “It is the antipode has been realized, explain potential root causes and provide to progress. Just when we need new ideas most, everyone insights on strategies to master these emotions. These articles is seized up in fear, trying to prevent losing what we have are not intended to be a substitute for seeking appropriate left.” Berns concludes: “The most concrete thing that assistance; they are written in order to de-mystify these neuroscience tells us is that when the fear system (fightemotions and to help recognize that there are strategies for flight syndrome) of the brain is active, exploratory activity gaining mastery. and risk-taking are turned off.”

The Fear of Failure We might not be faced with life-threatening situations on Fear holds us back. It destroys dreams. It kills productivity a daily basis, as our ancestors were, but our basic fear and can suck the fun out of life. Why do we fear failure? instincts still control how we view the potential outcomes It’s quite often not failing itself that strikes fear into us, it’s of our decisions. the negative expectations that come along with failing, such as believing one will become destitute or be the laughing Cont’d on next page. stock of those we admire.

• Perfectionism • Procrastination • Inertia • Hostility • Rejection • Withdrawal • Isolation • Lack of initiative/motivation • Temper tantrums • Impulsivity / impatience • Irritability

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BUSINESS REVIEW

Fear of Failure...cont’d.

So if you’re thinking about embarking on a traveling adventure, you might focus on costs (maybe you could spend that money on more logical things?), not having a job to come home to, or maybe homesickness, instead of all the amazing positives like meeting new people, having memorable experiences, and expanding your worldview.

The same applies to most dreams and goals. Although the positives may outweigh the negatives in the end, it can be hard to see past the negatives and commit to the decisions we really want to.

when faced with tough decisions, but there are some ways to trick the oldest part of our brain out of making us miss opportunities.

1. Change perceptions of failure Sir James Dyson is one of the world’s most successful inventors, refers to his life as ‘a life of failure’. He explained, when interviewed, that the when he was building the prototype for the first Dyson Hoover there were 5126 failures until he got the one that worked. As highlighted by Dyson’s story, failure isn’t an ending — it’s a part of your story. It’s a natural part of growing. By changing your perception of failure you can learn to stop fearing it. One of the greatest sportsmen of all time was prone to failure, too…

Fear shuts us down before we even have a chance to start.

And, as noted above, it’s our tendency to focus on negative thoughts/beliefs about potential outcomes which is the root cause of our emotion and subsequent behaviour. If someone “I’ve missed more than 9000 shots in my career. cuts me off in traffic and I say to myself (belief) “that I’ve lost almost 300 games. 26 times, I’ve been trusted SOB…he tried to kill me” I will automatically manifest one to take the game-winning shot and missed. set of behaviors…such as immediately pursuing the SOB I’ve failed over and over and over again in my life. and cutting him off. If I say to myself “he is or may be an And that is why I succeed.”

SOB, but he could also be rushing someone to the hospital (ok, I couldn’t think of a better example)” then I feel relieved — Michael Jordan and my behaviour is to continue on my way satisfied that I _______________________________________________ was able to control my emotional and behavioral reactions.

Source: PulvermacherKennedy & Associates We might be evolutionarily predisposed to react instinctively Related Links: pulvermacherkennedy.com/ www.linkedin.com/company/pulvermacherkennedy or think irrationally rather than accurately assess the risk

Judy Daniels, PhD

SCIENCE & TECHNOLOGY | IT

Co-Founder, CTO, and Principal Geospatial Soil Scientist Terrestrial Systems LLC Arvada, CO Judy Daniels, Ph.D. is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the fields of Soil Science and Geospatial Ecology in recognition of her role as Co-Founder, CTO, and Principal Geospatial Soil Scientist at Terrestrial Systems LLC. Terrestrial Systems LLC is a data science firm that specializes in creating advanced strategies in soil data science and soil information visualization.

A United States Air Force veteran, Dr. Judy Daniels has established herself as venerated professional in the field of geospatial soil science. Throughout her illustrious career, Dr. Daniels has attained extensive experience as an ecologist, biologist, soil scientist and geospatial ecologist. Well versed in all facets of her field, Dr. Daniel is currently working with new scientific intelligence, photogrammetry, and data science to create next generation Digital Soil Maps, Edaphic System Descriptions, Ecosystem Services Evaluations, Biodiversity Analysis, Soil Ecosystem Service and Natural Capital Analysis, and UN Climate Change Sustainable Development Goals (SDG’s) products.

While pursuing her educational endeavors, Dr. Daniels attended Colorado State University where she earned her Doctor of

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Philosophy in Soil Science and Soil Biodiversity. In her previous years, Dr. Daniels attended Metropolitan State University of Denver where she obtained her bachelor’s degree in, Geographic Information Science, Cartography, and Remote Sensing. Dr. Daniels also attended Colorado State University in Pueblo where she obtained her bachelor’s degree in Biology, Environmental Health, and Physical Science.

To further enhance her professional development, Dr. Daniels is a distinguished fellow of several prominent organizations including the International Association of Women, Soil Science Society of America, Crop Science Society of America, American Society of Agronomy, The Ecological Society of America, Society for Conservation GIS, International Association for Impact Assessment, and Ethical Corporation.

Charitable to various organizations, Dr. Daniels is an avid supporter of World Wildlife Fund, Soil Health Institute, and Jane Goodall Institute.

Dr. Daniels dedicates this recognition to Sam Streeter, her business partner, to Pete Biggam, Retired Soil Scientist (National Park Service) and mentor, and Dr. Eugene Kelly, Ph.D. Advisor.

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President Edge Limousine Services Somerset, NJ Stacy Clouse, CEO is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Transportation Services in recognition of her role as President of Edge Limousine Services.

A full service limousine company, Edge Limousine Services is a global entity providing services to most major US cities.

Dedicated to offering their clients the quality service they deserve, Edge Limousine prides itself on their customer first approach ensuring that their clients receive exceptional service at the fraction of the cost. With a commitment to meet their clients’ needs in both an efficient and timely manner, Edge Limousine is known for their “most courteous, professional, and experienced chauffeurs.” Offering a wide range of services to their clients, the limousine company offers airport car service to EWR, LGA, JFK, TEB, HPN, CDW (Essex County Airport), SWF (Stewart International Airport), and Trenton-Mercer County Airport. In addition, the company also offers hourly transportation service, corporate travel service, road show transfers, VIP and special event, greeter services and more.

Harriet Odom, CEO

Having gathered over ten years of experience in the field of transportation services, Stacy Clouse has served in her current capacity as President of Edge Limousine Services for the past year. Attaining extensive experience in all facets of the industry, Ms. Clouse is commended for her contributions to the industry.

To further enhance her professional development, Ms. Clouse is an esteemed member of several prominent organizations including the Women’s Business Enterprise.

Charitable to various organizations, Ms. Clouse is an avid supporter and donator of St. Jude Children’s Research Hospital.

When she is not working, Ms. Clouse enjoys going on vacation and spending quality time with her family.

Married with three children, Ms. Clouse dedicates this recognition to Joe Clements, Vice President.

For more information, please visit www.edgelimoservices.com.

TRANSPORTATION | MOVING

CEO HNK Moving Company Washington, DC Harriet Odom, CEO is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Cleaning and Moving Services in recognition of her role as CEO of HNK Moving Company.

clients with superior services every step of the way. A firm believer in providing their clients with top notch services, HNK Moving utilizes the latest innovations in technology in an effort to better serve their clientele.

Founded on the belief that customer’s needs are the most important, HNK Moving Company has provided all facets of cleaning and moving services since its inception in 2011. Based in Washington, DC, HNK Moving offers a wide range of services to their clients including handyman services, moving in/moving out cleaning, yard maintenance, residential hauling, moving labor – load/unload, landscape, exterior power wash, U Haul Box-loading and unpacking, packing and unpacking, driving assistance (for moving customers), garage cleaning, parking lot cleaning and more.

With over eight years of experience in her field, Harriet Odom is revered for her outstanding contributions to the industry. Having established herself as a trusted name in the cleaning and moving services industry, Harriet has attained extensive experience in the areas of landscaping, janitorial services and more.

Catering to the ever demanding needs of their clients, HNK has committed their practice to eminent customer service while building and maintaining a strong rapport with those they serve.

Providing free estimates, weekly, bi-weekly, monthly, contract and last minute services, HNK Moving is dedicated to providing their

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To further enhance her professional development, Harriet is an esteemed member of the International Association of Women.

Charitable to various organizations, Harriet is passionate about AIDS and Cancer organizations.

Harriet dedicates this recognition to Kirk Odom and her five children.

For more information, please visit www.hnkmovingcompany.com.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

Stacy Clouse, CEO

TRANSPORTATION | MOVING

CWW Member Spotlight

Linda Hanna Lloyd Author, The Syrian Peddler Austin, TX

Linda Hanna Lloyd is recognized by Continental Who’s Who as a Pinnacle Professional Member in the field of Publishing in recognition of her role as an Author.

A trailblazing revolutionary author, Linda Hanna Lloyd wrote the captivating The Syrian Peddler, a historical fiction novel which is now available as an audiobook. The back cover of the novel reads: “Saddo Ibn Hanna, later known as Sam, was a young man when his steamship, the SS Neustria, arrived in the New York City harbor. His mind was full of dreams for the future.

Everything was possible. This is the story of his tremendous desire to succeed in America, and as he worked to fulfill his dreams, he exemplified the values of honesty, trust, and compassion. In the midst of this new adventure, romance pops into his life and he faces love and choices.”

The piano music between Chapters on the audiobook is also composed and performed by Mrs. Lloyd herself. Linda Hanna Lloyd is well-regarded for her exceptional contributions to the publishing field. Hand-picked by Ms. Lloyd herself, here is a selection of quotes from the novel: “Sam had been a little boy when he first heard his parents talk about America. Now, here at 17, he was about to disembark from the ship and go through the registry process at Ellis Island. He had left his country weeks ago or was it months?

Sam dug into his back pocket and pulled out his crumpled notes ─ a log he had started the day the ship left port. It had been 22 days ago. By his count, today was June 5, 1903.”

“Emma moved in towards Sam and grabbed his arm, Her voice trembled, ‘Sam, I am frightened and do not want to cause trouble. Can we be here? Where do these steps go?’

They stood in a passageway with cement steps going down to some place.”

“As the time passed, Sam began to feel connected to Emma.

She looked so different from the Syrian or Lebanese girls who had hair and eyes as dark as black onyx and skin like tawny smooth silk.”

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“He then thought of Zahwe ─ the sweet, petite girl who Sam had met in school. Sam’s sister, Amina and Zahwe are good friends. When Amina was married, right before Sam left the home, Zahwe and her parents were at the ceremony. Although they had not spent time alone, Sam had left home feeling that he and Zahwe might someday be married.”

“Now he was beginning to feel different just at a time when so much would change in his life. The ship would be docking in New York City in the morning.”

“Hopping on the trolley Sam said, “I am so excited to be in America. I still cannot believe I am here. Mr. Abraham, you are so kind to me; someday I will return the kindness.”

“Anthony patted him on the back and replied, ‘Shokan, you will do well. I remember the days you helped your abb and me.

As for paying me back, let us talk about that later, and call me Anthony. Remember I am only 10 years older than you, Sam, and I think of you as a brother.’”

“You remember meeting Sadie at your home before we married. She traveled with her umm to America, a year after I settled. Her umm stayed in Pittsburgh with a brother, who also does business with Saehan, and owns a tailor shop. We have a small home but you will have your own bedroom and Sadie has been fussing over your coming for months. Sam let out a deep sigh and began to calm down.”

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Throughout the duration of her career, Mrs. Lloyd has become well versed in handling matters with regards to public health, education and literacy counseling. Mrs. Lloyd’s career began as a professor of Health Education at Howard Community College where she worked for 11 years, worked for the U.S. Department of Health and Human Services where she served as a Health Literacy Expert for the Health Resources and Services Agency, and as an Associate with Health Literacy Innovations. In addition to Mrs. Lloyd’s role as an author, she has been a producer and host of the Howard County Maryland Cable Eight Health Forum series, and a winner of several national awards.

Early in her career, Mrs. Lloyd attended Carlow College, where she studied Liberal Arts and Sciences. Thereafter, Mrs. Lloyd went onto attain her Bachelor of Science degree in Health Education from Slippery Rock University of Pennsylvania, followed by a Master of Education degree in Health Science from Pennsylvania State University.

To further advance her professional career, Mrs. Lloyd is a distinguished fellow of several elite organizations

including the Texas Writer’s League and the National Association of Professional Women. Benevolent to various organizations, Mrs. Lloyd is an avid volunteer of the People’s Community Clinic and also participates in Austin Chamber Music Workshops.

When she is not working, Mrs. Lloyd enjoys writing, traveling, and playing piano.

In recognition of her professional triumphs in the industry, Mrs. Lloyd’s poetry has won two awards from the Institute of Creative Research, she was recognized by The Secretary of the US Department of Health and Human Services for outstanding service, and also received a International Community College Teaching Excellence Award from the University of Texas Institute for Staff Development.

In looking to the future, Mrs. Lloyd hopes to write a sequel to The Syrian Peddler.

Mrs. Lloyd dedicates this recognition to the loving memory of her father, Louis Franklin Hanna.

You can listen to a sample of The Syrian Peddler at www.audible.com/search?keywords=the+syrian+peddler&ref=a_hp_t1_header_search.

For more information, visit www.linkedin.com/in/linda-hanna-johnston-lloyd-86549945/ and www.amazon.com/Linda-Hanna-Lloyd/e/B06XG6J71G.

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CONTINENTAL WHO’S WHO • ICE MAGAZINE

WRITING | PUBLISHING

CWW Member Profiles

CONTINENTAL WHO’S WHO

Dedicated to the Recognition of

Excellence

Our online Inner Circle global Network provides members proprietary access to high level professionals and executives.

CWW Inner Circle members interact, educate and create solid business relationships.

Co n t i n e n t a l WHO’S WHO

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CONTINENTAL WHO’ S WHO 33 West Hawthorne Avenue Valley Stream, New York 11580 516.825.5634 • Fax: 516.825.5661 www.continentalwhoswho.com

Dedicated to the Recognition of Excellence

As a member of the Continental WHO’s WHO of National Business Leaders, you are an integral part of our exclusive network. Your input and direction serves to support members as they reach for new goals. Likewise, you may achieve your business goals when you rely on your fellow members. Maintaining exclusivity is one of our primary concerns so that we may better provide you with opportunities for quality networking. To that end, we ask for your help in nominating persons whom you feel would be valuable additions to CWW. You may print this page and complete the form below, or jot down the requested information and submit your nominees in one of the following ways: Fax to: 516.825.5661

Mail to: Continental Who’s Who 33 West Hawthorne Avenue Valley Stream, New York 11580

We value your opinions and recommendations, and thank you in advance for taking the time to nominate mentors, colleagues, and/or employees.

CONTINENTAL WHO’ S WHO NOMINATION B ALLOT I, ____________________________________________ Nominate the following individual(s)

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CWW NOMINATION BALLOT

Continental Who’s Who Nomination Ballot

Co n t i n e n t a l WHO’S WHO

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