Mgt 230 final exam guide

MGT 230 Final Exam Guide

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MGT 230 Final Exam Guide 1) Planning involves which of the following?

2) _______ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

3) Advances in genetic engineering and biotechnology are expected to produce some food products that will become available year round even in northern climates. These changes will provide grocers with an opportunity to reduce their shipping costs while at the same time, offering fresher produce to their customers. These advances are an example of changes in the 4) _________ trends regarding how people think and behave have major implications for management of the labor force, corporate social actions, and strategic decisions about products and markets.

5) Which of the following is a step in the decision making process?

6) Which is a step in the decision making process?

7) The targets or ends the manager wants to reach are called 8) In the _______________ stage of the planning process, managers should weigh the advantages, disadvantages, and potential effects of each alternative goal and plan.

9) Tactical planning would include which of the following?

10) The internal analysis component of the strategic management process assesses the organization s 11) Eagle Manufacturing, Inc., is in the middle of its first day of the senior management retreat. The topic on the agenda is corporate social responsibility (CSR). Most of the group has seen this brought up before and then shot down because it generally costs Eagle s shareholders in the form of a lower stock price. But the new VP of Ethics, Gloria Wright, is about to explain why she believes CSR will actually benefit the shareholders and Eagle management alike. Her team begins the presentation with a discussion of CSR its current definition and reconciliation of past views. Jeremiah then discusses the importance of being a good global corporate citizen by supporting the local school system. Ellen takes the floor to make the case for doing what is expected by global stakeholders even though there are no laws requiring those actions. Finally Gloria wraps the discussion up with why Eagle should take legal and economic responsibility for the firm s performance.

To Gloria s team s credit, senior management does appear to buy into the pyramid of global corporate social responsibility and performance that her team just presented. Ellen s presentation most likely focused on the __________ responsibility of the firm.

12) Eagle Manufacturing, Inc., is in the middle of its first day of the senior management retreat. The topic on the agenda is corporate social responsibility (CSR). Most of the group has seen this brought up before and then shot down because it generally costs Eagle s shareholders in the form of a lower stock price. But the new VP of Ethics, Gloria Wright, is about to explain why she believes CSR will actually benefit the shareholders and Eagle management alike. Her team begins the presentation with a discussion of CSR its current definition and reconciliation of past views. Jeremiah then discusses the importance of being a good global corporate citizen by supporting the local school system. Ellen takes the floor to make the case for doing what is expected by global stakeholders even though there are no laws requiring those actions. Finally Gloria wraps the discussion up with why Eagle should take legal and economic responsibility for the firm s performance.

To Gloria s team s credit, senior management does appear to buy into the pyramid of global corporate social responsibility and performance that her team just presented. Gloria s team s presentation focused on the pyramid of global corporate social responsibility. To do what is desired by global stakeholders correlates with the _______ component of the pyramid.

13) In the study by Lawrence and Lorsch, companies in complex, dynamic environments developed _____ levels of differentiation; and _____ levels of integration.

14) An aspect of the organization s internal environment created by job specialization and the division of labor is called

15) An organization with departmentalization that groups units around products, customers, or geographic regions is called a 16) Which of the following statements about matrix organizations is true?

17) An organization with departmentalization that groups units around products, customers, or geographic regions is called a 18) Sports International (SI) began business by making shoes for athletes. They soon expanded into making shoes for non athletic purposes. They now manufacture and distribute clothing, sporting equipment, and protective sports gear worldwide. They are departmentalized by products sold to serious athletes, products sold to weekend athletes and products sold to sports teams. SI has utilized which form of departmentalization?

19) The trait known as leadership motivation suggests that great leaders 20) A leadership perspective that attempts to identify what effective leaders do and the behaviors they exhibit is referred to as the 21) __________ leadership invites colleagues at the same level to solve problems together.

22) Leaders who relate to others to serve their needs and enhance their personal growth while strengthening the organization are known as 23) A shift in worker values toward personal time, quality of life, self fulfillment, and family is occurring among 24) Future trends in the labor force include a 25) Behavior that gives purpose and meaning to organizations, while envisioning and creating a positive future, is known as 26) The correspondence between actions and words that include characteristics such as honesty and credibility is known as 27) Owners from two businesses have asked you which type of control system they should utilize. To help you make your decision, they have each provided a brief description of their organization. Alpha Omega, Inc., is a large corporation built in the 1950s. They produce chemical concentrates for industrial cleaning. Their organization uses a strict set of rules and regulations with their workforce. They have the ability to track a large amount of data using statistical techniques. Mid Atlantic Health is a regional medical center. They want to use a control system that will allow them to tie pricing of services and profits to specific services in the medical center. The control systems that should be used in the scenarios above were developed by 28) Your manager is speaking to a group of employees about a problem in your department. Employees are not complying with the rules regarding clocking in and clocking out each day. The rules in this situation are very important as employees will not receive their correct pay if the clocking procedures are not followed. There are three suggestions being considered to address this problem. Employees will be monitored at the entrance during shift changes to make sure that each complies with the procedure. Reports will be reviewed at the end of each pay period. The reports will contain data tracking the number of employees not complying with the procedures each shift. Employees violating the procedure will be counseled to correct the problem. A new procedure will be developed describing an easier procedure for employees to follow.

Training will be conducted so that each employee knows the policy and the procedure before it is enacted. Option 1 describes which approach to bureaucratic control?

29) Suppose you are interviewing the CEO of a large company. The CEO is telling you about his or her job as a manager and how he or she spends time. Using the description below, which function of management is the CEO most likely describing in this example? My job, for some part of each day, is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list.

30) Suppose you are interviewing the CEO of a large company. The CEO is telling you about his or her job as a manager and how he or she spends time. Using the description below, which function of management is the CEO most likely describing in this example? Every six months or so, my senior management team and I meet to discuss the goals that will be achieved over the next year, three years, and beyond. We then make sure we are clear on who will take responsibility to see that the appropriate actions are undertaken to achieve our goals within the time frame we set.