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MGT 426 FINAL EXAM NEW 2016 American entrepreneurs are credited with being engines of:? ?Innovation and job creation ?New products and services ?Corporate growth and development ?Success and achievement Emotional intelligence includes all these components except: ?Self awareness ?Relationship awareness ?Social awareness Self management These are all reasons why people resist change in an organization, except: ?Lack of understanding and trust ?Locus of control ?Uncertainty ?Self-Interest MGT 426 FINAL EXAM NEW 2016 VERSION The transferring of authority by managers is best accomplished through: ?Accountability Authority Responsibility ?Delegation In reacting to change this is how an organization can set itself apart to meet customer needs:? ?Competitive evaluation ?Strategic scenarios ?Strategic planning ?Competitive advantage leader focuses on people looking to serve as a change agent. Which one is not a quality of a leader:? ?Personal power ?Nurtures and innovates ?Position power ?Promotes change value of ethical managers in the face of change includes:? ?Flexibility and adaptability ?Ethics and values ?Integrity and honesty ?Creativity and responsiveness Allowing employees to have autonomy and act freely to meet new needs is an element of: ?Consistency culture ?Achievement culture ?Adaptability culture ?Accountability culture change at an organizational level is referred to as:? ?Cultural change ?People change ?Organizational change ?Departmental change NEW 2016 VERSION MGT 426 FINAL EXAM The technologies, skills and processes for searching and examining large amounts of data is: ?Supply chain software ?Big data analytics ?Marketing metrics ?Global trends Change requires contingency planning. Which is not a factor affecting the business environment: ?Increasing supply costs
?Economic downturns ?Declining markets ?Organizational restructuring The changing business environment has prompted companies to consider workers who are not working full-time or on a permanent basis. These workers are called: ?Contingent workers ?Temporary workers ?Knowledge workers ?Seasonal workers A management role that directs and motivates subordinates, along with training and counseling is: ?an Entrepreneur ?a Spokesperson ?a Figurehead ?a Leader This role is considered to be an initiator of change:? ?Manager ?Supervisor ?Entrepreneur ?Intrapreneur In a changing organization, entrepreneurs must place responsibility on internal or external influences. This concept is known as:? ?Organizational perspective ?Entrepreneurial sacrifice ?Locus of control ?Personal views Satisfaction and feelings of belonging are examples of: Employee responsibility ?Employee excitement ?Employee strength Employee engagement NEW 2016 VERSION FOR MGT 426 FINAL EXAM Ethical behavior is an important element of change management since ethics governs this aspect of human decisions: ? ?Collaboration ?Adaptability ?Behavior ?Understanding Appreciation and influence over individuals, groups or organizations is attributed to a:? ?Global perspective ?World travel ?Global mindset ?World interconnectivity American companies must take into account the changing nature of today’s workplace, including all of these except:? ?More women workers ?Work schedules ?Aging workers ?Increased diversity _________ is a philosophy that focuses on enhancing quality and efficiency through improved decision-making in an organization. ? Standard Deviation? ?Six Sigma ?Benchmarking ?Quality Circles Change management is best served by listening and asking questions, but also by analyzing gestures and expressions. This concept is known as:? ?Nonverbal communication ?Interpersonal communication ?Verbal communication ?Expressive communication Corporate culture enables _________ as a response to threats to its organizational climate.? ?Learning and innovative responses ?Analysis and reporting ?Synergy and understanding ?Cooperation and collaboration Leaders in a changing organization can use all these forms of persuasion, except:? ?Building a common ground
?Establishing credibility ?Emotional connection ?Preventing feedback To become a change agent as a leader, one must be self aware of the natural talents and abilities developed through learned knowledge and skills. This is also known as: ?Weaknesses ?Opportunities ?Strengths ?Threats Overcoming resistance to change involves one of these tactics:? ?Analysis and reporting ?Negotiation and mediation ?Planning and organizing ?Communication and education A manager fit for the globalized business world does not use this dimension:? ?Social Dimension ?Psychological Dimension Global Dimension? ?Cognitive Dimension Cultural leadership in an organization defines and uses: ?Surveys and polls to understand the company’s culture ?Symbols and signals to influence corporate culture ?Strategies to enhance the morale of employees ?A system of signals and sounds to communicate value Interpersonal manager roles include the following: ?Facilitator and resource allocator ?Resource allocator and negotiator ?Disseminator and spokesperson ?Figurehead and leader Future-facing managers design the organization and its culture to:? ?Promote conversation and collaboration ?Coordinate work and tasks ?Anticipate threats and opportunities ?Develop and enhance leadership skills Assigning tasks and delegating authority are elements of:? ?Organizing ?Leading ?Controlling ?Planning