Access to MyUsage app, website ending May 29 for 8,000 members

Beginning May 29, OEC is enhancing the user experience for our 7,800 PrePaid member-consumers. This means access to the MyUsage app and website that has housed all PrePaid accounts since the program's inception in 2006 will end. PrePaid members will instead manage their accounts using OEC's SmartHub site and mobile app.

"Those who have made payments using the SmartHub app are already somewhat familiar with it," said Jonna Buck, vice president of administration. "Previously, PrePaid members who logged into SmartHub to make a payment saw an incorrect account balance due to the lack of synchronization between our two software systems. Beginning May 29, PrePaid members will see accurate, up-to-date account balances in SmartHub."

Members will continue to have the ability to process credit card and e-check payments via SmartHub, and they will be able to view their daily energy use data there, as well. [8231334301]

Notification settings are unique to each account and private, therefore those will not be transferred into SmartHub. All PrePaid members will receive an email and/or text message notification when their account balance reaches $25 unless the notification settings are updated. PrePaid members may log intoSmartHub beginning May 29 to update these settings. Further instructions will be sent to all PrePaid members closer to May 29.

All information, including a list of frequently asked questions, may be found at www.okcoop. org/prepaid. Brief tutorial videos to help members navigate the new interface will be made available prior to the May 29 launch date.

PrePaid members are encouraged to keep their eyes on their mail box, email inbox and text messages as May 29 draws near. We are excited to offer PrePaid members added functionality and a more user-friendly interface for a better member experience.