Flexible Payment Arrangements Available as a Result of Pandemic

As we have responded to COVID-19, we have been ever-focused on our members’ needs. We have worked hard to ensure that you have access to reliable electricity without fear of financial hardship. We resumed disconnects in July. Please note that we are extending flexibility in our payment arrangement policies during this time, and our friendly member service associates are ready to help you every way we can. [1130403114]

PAYMENT ARRANGEMENTS

You can make custom payment arrangements by phone or on your SmartHub mobile app for any past due or current bills. We will continue to be flexible as we navigate this season.

You can still make payments via the SmartHub mobile app, online at www. okcoop.org or at one of the dozens of PaySite kiosks located throughout our service area, as well as the payment drop-off in our drive-thru lane at 242 24th Avenue NW in Norman.

If you have outstanding debt due to this COVID-19 pandemic, you can apply (if you are eligible) for assistance at www.okdhslive.org (note that you will need an official cut-off letter from OEC so please contact us at 405-321- 2024). We will continue to be very flexible as we craft payment arrangements.

BUDGET BILLING

Sign up for Budget Billing today to manage your household expenses and plan for seasonal fluctuations in your bill. Benefits of Budget Billing include more predictable monthly bills and minimal monthly usage fluctuation. Enroll at www.okcoop.org/average-monthly-billing

OTHER FINANCIAL ASSISTANCE

Other assistance may be available to you through the Oklahoma Department of Human Services, which administers the Low Income Energy Assistance Program (LIHEAP). Call 211 to learn more and find additional assistance.

Contact our friendly member service associates to set up a custom payment arrangement suited to meet your individual needs. Reach them at 405-321- 2024 or your SmartHub mobile app.