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By Grace Corcoran THE national water watchdog Ofwat has launched an investigation into South East Water over its service to households after ‘too many customers have been failed too often’ by the supplier. The regulator announced on Friday November 17, that it will investigate whether it has failed in its statutory duty to develop and maintain an efficient water supply system. The Times has previously reported on South East Water’s supply issues which reached crisis point at the end of last year when thousands were left without water in the run-up to Christmas.
Supply issues began during the cold weather snap in mid-December and were exacerbated when the snow and ice thawed, which resulted in burst pipes. Around 15,000 customers in Kent and Sussex, including some 3,000 in and around Tunbridge Wells, were affected by the water issues that saw many relying on bottled water and even using snow and rainwater to flush their toilets.
Criticised At the time, Tunbridge Wells MP Greg Clark criticised the company publicly and in parliament, saying at the time that the whole South East Water system
was ‘clearly fragile and vulnerable’. Earlier this summer South East Water then launched a hosepipe ban, blaming people working from home for ramping up demand and ‘testing’ its infrastructure. The firm was then summoned to an urgent meeting where it was flagged that its supply resilience was below what is expected. South East Water is currently the worst performer for water supply interruptions in England and Wales, Ofwat said. It serves about 2.2 million households and businesses in Kent, Sussex, Surrey,
Re
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Watchdog to probe South East Water for ‘failing’ customers
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FABULOUSLY FESTIVE: Christmas characters from Once Upon a Wish Events take a ride on Santa’s Sleigh at Five Ways, Tunbridge Wells on Day One of RTW Together’s The Big Reveal Christmas Trail (Thursday November 16). For more see page 6.
A Magical Flight to v isit Father Christmas
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E E AG ID -P U ER 18 Y G MB UR RT VE YO OPE NO PR OR F
Wednesday November 22 | 2023
Make an enchanting memory this festive season! 1 – 24 December Calverley Grounds festivetw.com
Continued on page 2
INSIDE: Saturday headliner announced for Black Deer 2024 – page 3
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