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PAPER
COULD A FORMER TONBRIDGE GRAMMAR SCHOOLGIRL BECOME PRIME MINISTER? Pages 3 & 18
JAGUARS HAVE MOVED FORWARD IN IMPORTANT IMAGE STAKES Page 77
ANOTHER GATWICK DELAY MEANS MORE UNCERTAINTY FOR RESIDENTS SAYS MP Page 2
PHOTO: SUZANNAH NIKLAS
Festival takes to streets THE Tonbridge Festival is now well underway and art is one of the major features during the ten-day event. Anne Hook, Chairman of Tonbridge Art Group, is pictured in front of her own paintings which she displayed as part of ‘Art on the Railings’ by the river on Sunday. And the theme continues today (Wednesday) with an Open Art exhibition & Young Artists’ Showcase in the Hawthorn building at West Kent College. The exhibition, which is open between 10am and 5pm until Saturday, is free to enter. For more details on upcoming comedy and music events at the Festival go to the Times What’s On section on pages 90-91. Or log on to: www.tonbridgefestival.co.uk
Commuters rate train service the worst in whole country
OLYMPIC CHAMPION SETS THE PACE AT PENSHURST COLOUR RUN Pages 12-13
INSIDE BUSINESS AWARD Tonbridge café wins top Kent prize. Page 2
PITCH PERFECT
Rugby club hosts new community event. Page 2
Passenger survey sees Southeastern suffer another setback on value for money
By Murray Jones SOUTHEASTERN RAILWAY’s already damaged reputation among Tonbridge commuters has suffered a further blow with the news that its mainline rail services have been rated the worst in the country when it comes to value for money. A survey has shown only 28 per cent of mainline customers consider Southeastern ticket prices value for money – the lowest rating in the country. Services covered include the Hastings line, which is vital for commuters, especially on journeys between Tonbridge, Sevenoaks and London. When the question was put specifically to commuters, the results were even more damning, with only 14 per cent considering their ticket to be good value. An annual season ticket from Tonbridge to London costs £4,016 and a monthly season is £385.60. A peaktime single ticket costs £16.10 and a return is £26.70. There was also a 28-point drop from last year in commuter satisfaction with punctuality and reliability, down to 42 per cent. The findings, in the bi-annual National Rail Passenger
Survey Spring 2016 published on June 30, represent an accumulation of months of frustration for rail customers, who have had to endure endless cancellations, delays and packed carriages. Phil Rodgers, former Chairman of the Southeastern Rail Action Group, has called for Southeastern Managing Director David Statham’s resignation. Mr Rodgers, who stepped down from his post in May citing the stress of dealing with the operator, said: “The opinions of those surveyed clearly show information and communication is getting worse. He is a failed leader of his team, and he needs to go.”
‘Network Rail must share some of the blame for this’ John Reynolds, Vice-Chairman of Tonbridge Line Commuters, said: “The survey shows that passengers, especially commuters, are less satisfied with almost every aspect of Southeastern and Southern services in almost every area of their operation. “It is true that part of the problem is the continuing work at London Bridge, and Network Rail must share
some of the blame for this, but poor punctuality leads to a reputation for unreliability which deters many people from using trains and it is essential that both companies get their act together. “In particular, they need to provide better information for passengers when there is disruption, to allow people to adjust their plans.” The results of the survey show plenty of room for improvement in almost all areas, with satisfaction ratings dropping in 34 of the 36 categories being measured. Most dramatically, there was a slump to 26 per cent with the ‘availability of staff’ as well as 29 per cent with ‘how well the train company deals with delays’. The decline in almost every area of performance has resulted in Southeastern sharing the worst overall level of customer satisfaction in the country. At just 69 per cent, they are equalled only by the much beleaguered Southern Rail, who are owned by the same parent company, Govia. David Statham said: “The results were really disappointing but, in many ways, don’t come as a surprise considering the disruption passengers have had to face.” More rail misery – see page 19
PARTY TIME
Town gets together for refugee week. Page 3
CURFEW CLAMPDOWN Two youths arrested in High Street. Page 3