�ews
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CURRENT STATE OF CAMPING pg 2 Railroad Commission Launches Online LPG Exams pg 4
Is Texas’ Property Tax a De Facto Income Tax? pg 7
RV SALES AND RENTALS GAIN GROUND DURING PANDEMIC pg 13 TACO Legislative Report
pg 17
THE CURRENT STATE OF CAMPING + TRAVEL PLANS FOR 2020 When asked about their travel plans for the remainder of 2020, 41% of campers say they still plan to take their planned camping trips, 32% have cancelled or will likely cancel, and 13% will postpone. 41%
Camping Plans for 2020
5%
Still plan to take Postponed / Will likely postpone
9%
Uncertain Will likely cancel
10%
Cancelled
13%
Never had plans / had yet to make plans to take this kind of trip
22%
Camping and Road Trips Likely to be the Re-entry Point for a Third of Leisure Travelers (29%) while noncampers are most likely to say they will take a road trip (30%).
Replacing Cancelled or Postponed Trips Once it is safe to travel, it’s likely the camping market will get a greater share of leisure travelers’ trips in 2020. Nearly half of leisure travelers who camp say they will replace one of their cancelled or postponed trips with a camping trip (47%). Travelers who don’t camp say they will replace a cancelled or postponed trip with a road trip or a hotel/resort trip (34% each). Among all leisure travelers, prior to the pandemic, camping accounted for 11% of all trips while post COVID-19, camping is likely to account for 16%.
Share of Leisure Trips Accounted for by Camping
Pre-COVID-19
16%
Post COVID-19
11%
18%
13%
12% 3%
All Leisure Travelers FALL 2020
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Campers
Prospective Campers
Texas Campground Stats
These days, family time is a rare treasure.
100
90%
80
C
72%
72%
Users
Visits
M
Y
60
M
Y
40
Y
MY
K
Newport Pacific understands the importance of spending time with loved ones. Our expert staff will help you provide a place that families want to return to, year-after-year.
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(800) 437-6178 newportpacific.com
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TACO Officers & Directors Regional Directors REGION 1 OPEN REGION 2 Ken Hinz Traders Village Grand Prairie, TX REGION 3, PRESIDENT Randall Dally Rayburn RV Hideout Brookeland, TX REGION 4 Charlie Bates Parkview Riverside RV Park Rio Frio, TX REGION 5, TREASURER Gwen Craig Timber Ridge RV Village Magnolia, TX REGION 6 Alysha Webster Victoria Palms RV Resort Hidalgo, TX REGION 7, PAST PRESIDENT Cheryl McLaughlin Hatch RV Park Corpus Christi, TX
Directors At Large DIRECTOR AT LARGE & SECRETARY Susie Prater Forest Retreat Paradise, TX DIRECTOR AT LARGE OPEN DIRECTOR AT LARGE OPEN –––––––––– TRADE REPRESENTATIVE Diana LeBlanc-Link PPL Houston, TX –––––––––– LEGISLATIVE CONSULTANT Ron Hinkle Austin, TX –––––––––– EXECUTIVE DIRECTOR / CEO Brian & Debra Schaeffer TACO Office Crowley, TX
RRC Launches Online LPG Exams & Expands Online Training Courses As a part of its jurisdiction to provide training and licensing to individuals working in the alternative fuels industries, the Railroad Commission of Texas offers employee-level online examinations for liquefied petroleum gas (LPG), commonly referred to as propane, certification began October 19. In addition, the RRC hosted its first requisite training course for initial certification online October 2. RRC started offering online training for continuing education in March when stay-home orders were issued due to COVID-19. The agency will continue to expand the online exams and training courses offered as the program develops. Online LPG Exams To take the online LPG exams, each person must register separately for the exam event and complete their registration at least 7 days in advance of the exam. The registration process has several steps, including paperwork that must be submitted before the 7-day deadline. The online exams are being offered for the following LPG certifications: • Bobtail Driver; • Service & Installation Technician; • Transport Driver; • DOT Cylinder Filler; • Motor/Mobile Fuel Dispenser; • Recreational Vehicle Technician; and • Appliance Service & Installation Technician. For information on the online exams, including dates, participant requirements, registration and study guides, visit the RRC website at https://rrc.texas.gov/alternative-fuels/safety-licensing-training-andcertification/liquefied-petroleum-gas-propane/training/examinations/. Online Training Courses 2.1 Dispenser Operators is the first online training course offered by the RRC in addition to continuing education courses made available in March this year. This course is intended for new certification applicants or current certification holders looking to complete continuing education credit. This course covers proper filling and handling of American Society of Mechanical Engineers motor/mobile fuel containers, appurtenances, U.S. Department of Transportation (DOT) cylinders, and dispenser operations. The DOT Cylinder Filler and Motor/Mobile Fuel Dispenser exams will be offered in conjunction with this online class. When registering, individuals will choose one exam, or both exams. For information on the online training course, visit the RRC website at https://rrc.texas.gov/alternativefuels/safety-licensing-training-and-certification/liquefied-petroleum-gas-propane/training/classes/. If you have any questions, contact the RRC at training-exams@rrc.texas.gov. To view information on Alternative Fuels Safety, visit the the Railroad Commission of Texas website. Please Note: Meters are now regulated by the Texas Department of Licensing and Regulation (TDLR). TDLR sent out a reminder that new pump stickers are required by January 1, 2021. The sticker should be near your pump and visible to the customer. For more information go to tdlr.texas.gov.
Editor: Lisa Rhodes Design: KD Graphics & Design Distribution: TACO Members, TACO Trade Members, TACO Prospective Members
Scales are still regulated by the Texas Department of Agriculture. texasagriculture.gov
Contact: 910 S. Crowley Rd, Ste. 9-504 Crowley, TX 76036 | 877-518-1989 FALL 2020
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Did You Know that Broadband has a Technical Definition? AccessParks
Did You Know that Broadband has a Technical Definition? Tim Rout, Founder/CEO, AccessParks The term “Broadband” is not interchangeable with “Internet”; the FCC currently defines Broadband as a minimum of 25 Mbps download and 3 Mbps upload per user device. This year millions more Americans are working remotely, their kids are distance learning, and families are hitting the road in their RVs. But RV parks with cheap, antiquated Wi-Fi are finding that guests are arriving and immediately leaving because they cannot work, learn, videoconference or stream. DSL and cable modems are 1990s technology, and were designed to serve one household, not hundreds or thousands of streaming devices. Even those parks that have fiber-optic connections are realizing that their in-park Wi-Fi is of such poor quality that it makes the fiber speeds useless. 80% of the engineering challenge in delivering Broadband is inside the park. Understanding this permanent demographic change, and Broadband, is critical to revenue. Guests are booking at parks that guarantee Broadband at 10-25% higher rates than those that do not. And they stay on average two days longer. 5G is a set of technologies that, due to physics, have a range of a few hundred yards, and big cell carriers will deploy 5G in metropolitan downtowns. But it is critical that RV parks have this technology on-site to motivate people to book sites, and to stay put once they arrive. H
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Is Texas’ Property Tax a De Facto Income Tax?
Written by Brian Schaeffer, executive director, and CEO of the Texas Association of Campground Owners (TACO); Randall Dally, president of TACO; and Ron Hinkle, TACO’s legislative consultant
This question is heard throughout the Lone Star State, particularly among commercial property owners/business operators. So, what’s the answer? Technically, the answer is, “No.” Texas does not have a state income tax. To fund local governments and schools, Texans pay property tax rates that are among the highest in the country. Residential and commercial property owners are informed of these rules when they acquire land, a home and/or a business in the state. Why has the relationship with some appraisal districts and their constituents turned cold, if not downright hostile? In 2019, the Texas Legislature enacted limits on how much residential tax revenue could increase (10% annually), and furthermore placed annual caps on applied rates. The Property Tax Reform and Relief Act of 2019 had four main goals: (1) lower the rollback rate from 8% to 2.5% for the largest taxing units in the state; (2) require an automatic tax ratification election if the rollback rate is exceeded, eliminating the petition requirement in the prior statute; (3) make information about the tax rates proposed by local taxing units more accessible to property owners, and more timely; and, (4) make it easier for property owners to express their opinions about proposed tax rates to local elected officials before tax rates are adopted. At the same time, the Legislature adopted language in the Tax Code that states, “Appraisal methods and techniques included in the most recent versions of the following are considered generally accepted appraisal methods and techniques for the purposes of this title: (1) the Appraisal of Real Estate published by the Appraisal Institute; (2) the Dictionary of Real Estate Appraisal published by the Appraisal Institute; (3) the Uniform Standards of Professional Appraisal Practice published by The Appraisal Foundation; and (4) a publication that includes information related to mass appraisal.” What’s the problem then? Many homeowners figured out that taxable rates mean very little if the value of the property rises exponentially. If a $300,000 home is taxed at 3% that’s an annual bill of $9,000. But if the home value increases to $330,000 the bill goes up to $9,900 — the maximum annual cap. The local taxing entity can claim they “held the rate,” while in fact reaping a $900 windfall. On the commercial side, it is truly the Wild West. These properties may be subject to caps on rates, but there are no caps on values. A commercial property valued at $300,000 last year could be arbitrarily valued at $600,000 or more today, thus at least doubling the tax bill; it doesn’t matter that the rate is capped. How can some appraisal districts justify annual commercial property tax increases of 100-300% when no specific changes have occurred in the business’ operations year-over-year? Are the increases largely due to a shift to taxing businesses under the income method? Perhaps. Does FALL 2020
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that mean it’s equivalent to an income tax? It depends on who you ask. The Texas Comptroller and Texas Constitution require appraisal districts to assess the maximum taxes from a business entity based on market value. The Texas Comptroller enforces this by urging appraisal districts to use the most effective methodology. There’s the rub. How is market value determined? Is it the income method, market method or cost method? Once a value has been assigned, can your business protest a high value? Sure. To do this, you must supply your books and records–thereby supporting the assertion that the income method of property tax assessment is really an income tax. In the protest, you may be informed that many of your business expenses are deemed unacceptable (sounds more like an income tax audit). As an alternative to protesting on your own, you can hire a tax mitigation company to fight your increase, and they more than likely will get you some relief. These companies work on contingent fees as a percentage of the tax they save you. All in all, you are still going to pay more. It’s just a question of how much more. What can be done to slow down the income method train, and diffuse the image of Texas as having a de facto income tax? Trade organizations like TACO, in conjunction with many other state trade organizations and economic development groups, are asking for consideration of two common-sense approaches to commercial property taxes, as follows: Work with the Texas Legislature and/or Comptroller’s office (through legislation if necessary) to create industry-specific streamlined Profit & Loss Statements. These documents would recognize typical income and expenses that businesses in a given field of operation incur, and the reports would be submitted to appraisal districts under penalty of perjury. This is fair to the business as it should give a reasonably accurate financial picture of the business, and it keeps the appraisal district from just guessing at business values. It still does not mean variables can’t be applied and protests can’t be waged, but it mitigates most actions. Work with the Texas Legislature to create annual caps on commercial property taxes, preferably in the range of 10%. This would allow businesses to budget for reasonable increases in the large business line item known as property tax. This would give commercial property owners the same protection land/home property owners have on rising appraisals. This would go a long way to address the question of whether property tax assessed under the income method is truly just another high tax in a state that does not have an income tax. Targeting and taxing business incomes while largely ignoring business expenses, (including property tax) furthers the belief that property tax in Texas is a de facto income tax. We can do better and working together we will address this issue. H TACOMEMBERS.COM
YOUR BUSINESS S
Upsize Your Park
NOW STEP O
There’s not a business in America that hasn’t been affected by COVID-19 this year. Most were especially impacted during those rough months in Spring where no one knew what was happening, communities were on lockdown and the future looked bleak. And while we’re certainly not out of the woods, and a long way from returning to normal, all signs point to a more positive outlook. The campground industry is one of the more fortunate ones. Being outdoors and socially distanced is an inherent camping experience and has been deemed one of the safest things to do during the pandemic. This has resulted in a boom for those campgrounds in cities and states that have re-opened and allowed people to move more freely than they had. The busy summer has also allowed campgrounds to feel better about their business heading into 2021. As the general manager of an advertising company in the hospitality industry, I’ve come across thousands of businesses this year who usually take ads out in campground guides. It’s certainly a tougher economic climate than we’re used to but entering fall, it’s clear which of those businesses will be sticking around next year. Whether it’s PPP money or just a pivot to another sector, businesses that made it to this point have something to look forward to. With that said, there is a natural inclination for any business owner to start cutting expenses with so much uncertainty around. Marketing is typically the first to go. But should it be? Sure, you can save a few bucks, but the point of advertising is to bring in more than you spend. Take these examples of successful companies and how they handled economic crises:
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KELLOGG’S: During the Great Depression, the market leader in breakfast foods, Post, cut back significantly its advertising budget and rival Kellogg’s doubled its advertising spend, investing heavily in radio and introducing a new cereal called Rice Krispies, featuring “Snap,” “Crackle” and “Pop.” Kellogg’s profits grew by 30% and that campaign was the catalyst that allowed Kellogg’s to become the category leader.
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TOYOTA: During the recession of 1973-75, the US government issued its first miles-per-gallon report in which Toyota Corolla was second to Honda Civic in fuel efficiency. By adhering to its long-term strategy and not cutting back its marketing, Toyota surpassed Volkswagen as the top imported carmaker in the U.S. by 1976. 8
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SURVIVED COVID,
ON THE GAS
AGS Guest Guides
PIZZA HUT: In the 1990-91 recession, Pizza Hut and Taco Bell took advantage of McDonalds decision to drop its advertising and promotion budget. As a result, Pizza Hut increased sales by 61%, Taco Bell sales grew by 40% and McDonalds sales declined by 28%. AMAZON: Amazon sales grew by 28% in 2009 during the “great recession.” The fact of the matter is as your competitors scale back and remove themselves from the conversation, there’s an opening for you. Getting one size larger of a print ad or adding a few bucks to your PPC budget can go a long way. And what about the pie we’ll all fighting over? According to recent Ipsos research, 46 million Americans plan to take an RV trip in the coming year. How many of those 46,000,000 Americans do you need to have a record year? And don’t forget to look beyond 2021. Every business’ top source of business is repeats and referrals. If you give someone a good experience, they’re your customer for life. That’s especially relevant now. According to RV rental site Outdoorsy, 93% of their bookings in May and June were first-timers. If you’re able to show a first-timer an amazing experience, don’t you think they’d come back?
At Home In Texas
AGS has been proudly providing FREE guest guides & site maps in Texas for more than 34 years. We’re looking forward to many, many more!
877-518-1989 www.AGSGuestGuides.com
That’s why it’s crucial to get your name out front. The market is literally flooded with RVers who are looking at places to stay for the first time. Most industries would kill for the opportunity to welcome so many new leads. Don’t fall asleep at the wheel. H
Michael Moore is General Manager of AGS Guest Guides, a division of Texas Advertising. You can email him with any questions or concerns at michael@texasadvertising.net, call him at 877-518-1989 or visit www.AGSPub.com. FALL 2020
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V V ACCOUNTING / BOOKKEEPING CAMPGROUND REFUND JIM DIXON. . . . . . . . . . . . . . . . . . . . 214-546-7886 jim@campgroundrefund.com Hurst, TX Performing no risk contingency fee sales tax recovery refund on utilities & construction for RV Campgrounds
www.campgroundrefund.com FIRESIDE ACCOUNTING LINDSEY FOOS. . . . . . . . . . . . . . . . . 303-816-8528 lindsey@firesideaccounting.com Castle Rock, CO A turn-key accounting solution, offering full bookkeeping services to campgrounds, RV parks, RV resorts & multi-park businesses
www.firesideaccounting.com FORTE RV BUSINESS SUPPORT TONY FORTE . . . . . . . . . . . . . . . . . . . 512-577-4738 support@forterv.com Austin, TX Let us take care of the bookkeeping, marketing, & other administrative stuff so you can get back to the fun part of running your business.
www.forterv.com BANKING / FINANCE AMERIS BANK SBA & USDA LENDING BRUCE HURTA. . . . . . . . . . . . . . . . . 281-384-2595 bruce.hurta@amerisbank.com Houston, TX SBA & USDA lending — Ameris Bank is one of the top-ranked SBA & USDA lenders in the country & is dedicated to helping small businesses grow.
www.AmerisBank.com BENEFITS ONE DENTAL BILL BRIDGES. . . . . . . . . . . . . . . . . . 361-881-3834 bill.medsuppplans@att.net Corpus Christi, TX The best dental benefit on the market — save on every visit, no maximums, no waiting periods, & access to great dentist memberships starting at $8.95/month.
TACO.1dental.group/memberEnrollment CABLE TV & SATELLITE SYSTEMS GLOBAL SATELLITE SOLUTIONS ROGER ODEM . . . . . . . . . . . . . . . . . . 817-422-8519 roger76017@gmail.com Mansfield, TX DirecTV, satellite, internet & surveillance cameras for RV parks, hotels & man camps
www.globalsatsolutions.net IT’S ALL ABOUT SATELLITES BARRY CONLEY. . . . . . . . . . . . . . . . 800-951-1979 barry@itsallaboutsatellites.com Albuquerque, NM DIRECTV / Satellite TV / Satellite Systems
www.itsallaboutsatellites.com CAMPGROUND EQUIPMENT / STORE GOODS CAMCO GREG McCOOL. . . . . . . . . . . . . . . . . 336-543-3813 info@camco.net Greensboro, NC Campground store display, freshwater, hardware, enviro-friendly cleaners. Sanitation products, sewer hoses, chemical tote tanks
www.www.camco.net JAMESTOWN ADVANCED PRODUCTS SHARI HALLENBECK. . . . . . . . . . . . 800-452-0639 marketing@jamestownadvanced.com Jamestown, NY Commercial site amenities for campgrounds, parks, & rec areas
www.jamestownadvanced.com KANGAROO JUMPER INC. COURTNEY CHILDRESS. . . . . . . . . . 865-387-8706 courtney@kangaroojumper.com Arlington, TX Helping make playgrounds more fun by delivering & installing the market’s leading Jumper product.
TACOMEMBERS.COM CAMPGROUND EQUIPMENT / STORE GOODS, continued KRAFTSMAN COMMERCIAL PLAYGROUNDS & WATER PARKS LAUREN QUINN. . . . . . . . . . . . . . . . 281-353-9599 info@kraftsmanplay.com Spring, TX
ELECTRICAL, continued TEXEN POWER COMPANY TOM STUBBLEFIELD . . . . . . . . . . . . 281-989-7440 tstubblefield@texenpower.com Georgetown, TX
www.kraftsmanplay.com THE JUMP PAD DENNIS MACREADY. . . . . . . . . . . . 865-387-5667 thejumppad@gmail.com Smyrna, TN
www.texenpower.com UTILITY SUPPLY GROUP WADE ELLIOT. . . . . . . . . . . . . . . . . . 800-800-2811 wade@go-usg.com Kingston, WA
Playgrounds, splash parks, shade, shelter, site amenities, & more!
The most popular jumping attraction! It’s fast, safe, & can be rolled up & stored.
www.thejumppad.com WILCOR INTERNATIONAL SUSAN CORRIGAN . . . . . . . . . . . . . 800-346-2345 susanc@wilcor.net Frankfurt, NY Camping goods — outdoor wholesale supplier
www.wilcor.net
CONSULTING GORIN + COHEN CONSULTING GROUP LLC JAYNE COHEN. . . . . . . . . . . . . . . . . 800-897-8836 info@gorincohenconsulting.com Meredith, NH National consulting group specializing in RV park & campground design, development, investment & operations, land planning & design; feasibility studies, operational audits & more.
www.gorincohenconsulting.com MATTHEWS CONSULTING WENDY MATTHEWS. . . . . . . . . . . . 903-372-7777 wmatthewsbc@gmail.com Canton, TX Plan, design, pre-opening, marketing & start-up operations. A comprehensive fully integrated outdoor hospitality, park, recreational & resort firm.
www.matthewsbcg.com MOORE’S CAMPGROUND CONSULTING JOE MOORE. . . . . . . . . . . . . . . . . . . 817-999-4108 moorescampgroundconsulting@gmail.com Mineola, TX Professional campground assessment
www.moorescampgroundconsulting.com OUTDOOR DESIGN GROUP MATT CORRION. . . . . . . . . . . . . . . . 303-993-4811 info@odgdesign.com Arvada, CO RV park & campground & use planning, design, financial analysis, marketing, start-up, & operations consulting. We also do landscape, irrigation & signage design.
www.odgdesign.com ELECTRICAL B & B ELECTRICAL MATT LINNELL. . . . . . . . . . . . . . . . . 888-391-3802 sales@bbelec.com Keego Harbor, MI Electrical supplies for RV parks
www.bbelec.com INFINITY POWER PARTNERS, LLC NICK ALTMAN. . . . . . . . . . . . . . . . . 713-559-0558 nick@infinitypowerpartners.com Houston, TX Electricity & natural gas procurement management solutions, risk management services & marketing insight through the development of client-specific strategies.
www.infinitypowerpartners.com PURE ENERGY CONSULTING SHANA BAILEY . . . . . . . . . . . . . . . . 903-265-8095 shana@consultpure.com Chandler, TX 75758 Specializing in assisting businesses to get the best possible electric & gas rates in all deregulated markets.
www.consultpure.com
Aggregator Agent for electric power / commercial electricity, save you up to 35%
RV park utility products
www.go-usg.com YOUR ELECTRICAL SOLUTIONS MAGGIE LINNELL. . . . . . . . . . . . . . . 855-644-2400 sales@yourelectricalsolutions.net Lake Orion, MI Electrical supplies for MH & RV parks
www.yourelectricalsolutions.net FRANCHISE SERVICES KOA LARRY BROWNFIELD . . . . . . . . . . . 406-248-7444 ranchisesales@koa.net Billings, MT Campground franchising
www.ownakoa.com FRONT OFFICE / ONLINE RESERVATIONS PROVIDER ASTRA MATT SMITHSON . . . . . . . . . . . . . . 214-996-7216 matt.smithson@aspiraconnect.com Dallas, TX Software, online reservations
www.aspiraconnect.com/astra CAMPLIFE INC. TYLER DUFFY. . . . . . . . . . . . . . . . . . 316-648-1566 conventions@camplife.com Mount Juliet, TN Creating reservation & park management software to help operators easily maximize their properties & provide superior guest experiences.
www.getcamplife.com CAMPSPOT GRIFFIN ENGEL. . . . . . . . . . . . . . . . . 616-226-5500 griffin.engel@campspot.com Grand Rapids, MI
Revenue maximizing reservations & campground management software
www.joincampspot.com NEWBOOK GEMMA TODD. . . . . . . . . . . . . . . . . 310-855-3773 gemma.tm@newbook.cloud Los Angeles, CA 90010 All in one campground management platform
www.newbook.cloud RESNEXUS TRAVIS ORTON . . . . . . . . . . . . . . . . 385-218-2637 info@resnexus.com Salem, UT Management software for any business operating a reservation system to rent, lease or schedule a campground
www.resnexus.com INSURANCE ARK ASSURANCE JOHN HINSLEY. . . . . . . . . . . . . . . . . 903-509-2292 hinsley@arkassurance.com Tyler, TX RV Park Insurance
www.arkassurance.com LEAVITT RECREATION & HOSPITALITY INSURANCE MARVIN AGA. . . . . . . . . . . . . . . . . . 800-525-2060 marvin-aga@leavitt.com Sturgis, SD Specialized Insurance for RV Parks, Campgrounds, & Resorts. #1 in the industry for over 40 years!
www.kangaroojumper.com
www.lrhinsurance.com FALL 2020
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INSURANCE, continued MARSHALL & STERLING CAMPGROUND INSURANCE PROGRAM IRENE JONES . . . . . . . . . . . . . . . . . . 800-782-2926 ijones@marshallsterling.com Monticello, NY Insurance broker with new, exclusive campground insurance carrier & industry leading safety resources
www.campgroundandhospitalityinsure.com PHILADELPHIA INSURANCE LANCE GOFF . . . . . . . . . . . . . . . . . . 469-221-7932 lance.goff@phly.com Plano, TX RV Park Insurance
www.phly.com ROWLEY INSURANCE KEN ROWLEY. . . . . . . . . . . . . . . . . . 800-880-9397 ken@rowleyinsurance.com Austin, TX RV Park Insurance
www.rowleyinsurance.com INTERNET MARKETING MARKETING BONFIRE HEATHER DUDLEY. . . . . . . . . . . . . . 254-366-5025 heather@marketingbonfire.com Lorena, TX 76655 Social media management & advertising, content writing, & customized marketing strategies to better engage your target audience & keep your park full.
www.marketingbonfire.com LAUNDRY BEST WASH INC. JAMES WEST. . . . . . . . . . . . . . . . . . 281-441-2465 james@bestwashinc.com Commercial laundry equipment, sales & service, designs & more
www.bestwashinc.com CLEC/COMMERCIAL & COIN LAUNDRY EQUIPMENT CO. MICHAEL HAND . . . . . . . . . . . . . . . 800-888-0074 mikehand@clecco.com Pasadena, TX Sales / service / parts for coin & card operated laundry equipment
www.clecco.com
MANAGEMENT ADVANCED OUTDOOR SOLUTIONS KATHLEEN WALSH. . . . . . . . . . . . . 800-579-9796 kwalsh@advanced-outdoor.biz Matlacha, FL RV resort, RV park, campground management — 3rd party management consulting.
www.advanced-outdoor.biz IVEE GROUP LLC BEN BRICE . . . . . . . . . . . . . . . . . . . . 404-477-6804 info@ivee.com Atlanta, GA Hospitality management
www.ivee.com NEWPORT PACIFIC CAPITAL COMPANY KARRI SEEDS. . . . . . . . . . . . . . . . . . 281-334-6426 karri.seeds@newportpacific.com League City, TX Management & development
www.newportpacific.com RV PARK MANAGEMENT, LLC AUSTIN FOUGHT. . . . . . . . . . . . . . . (832) 377-7745 austin@rvparkpm.com Bulverde, TX RV Park Management provides owners with professional management services and systems designed to maximize RV park investments.
www.rvparkpm.com MISCELLANEOUS TEXAS HOME BASE MAIL FORWARDING SERVICES ELAINE PENNARTZ . . . . . . . . . . . . . 940-766-2095 txhomebase@gmail.com Wichita Falls, TX Listing continued to next column
Texas Home Base Mail Forwarding/Scanning Service has been providing quality mail forwarding & scanning services to our clients since 2002. If you have access to the internet anywhere in the world you have access to your mail with our scanning service.
www.texashomebase.com PARK MODEL / GLAMPING ACCOMMODATIONS ATHENS/CHAMPION HOME BUILDERS KEVIN KAMIN . . . . . . . . . . . . . . . . . 817-402-0215 kkamin@championhomes.com Mansfield, TX Manufacturer of park models & RVs
www.athensparkhomes.com CONESTOGA WAGON CO. JASON OLSON. . . . . . . . . . . . . . . . . 307-277-0525 jason@cwagons.com Bloomington, ID Luxury glamping wagons, a unique rental accommodation
www.conestogawagonco.com LELAND’S CUSTOM CABINS CAROL STEVENS. . . . . . . . . . . . . . . . 817-587-6520 carol@lelandscabins.com Grandview, TX Cabins, portable buildings, RV covers.
www.lelandscabins.com PINNACLE PARK HOMES TERRI STEWART. . . . . . . . . . . . . . . . 866-574-5159 terri@pinnacleparkhomes.com Ochlocknee, GA Park model homes & cabins
www.pinnacleparkhomes.com PLATINUM COTTAGES PENNI FEIL . . . . . . . . . . . . . . . . . . . . 903-675-2525 pfeil@platinumparkhomes.com Malakoff, TX Park model manufacturer
www.platinumcottages.com ULRICH CABINS BRIAN POKRIFCSAK . . . . . . . . . . . . . 817-401-1651 brian@ulrichcabins.com Cleburne, TX Park models, log cabins & homes
www.ulrichcabins.com PRINTING & PUBLISHING AGS GUEST GUIDES MICHAEL MOORE. . . . . . . . . . . . . . . 877-518-1989 michael@texasadvertising.net Crowley, TX
YALE REALTY & CAPITAL ADVISORS DANA SMITH. . . . . . . . . . . . . . . . . . 303-323-5649 dana@yaleadvisors.com Miami, FL
Real Estate Brokerage - specializing in brokerage & financing nationwide for the RV & manufactured housing industry
www.yaleadvisors.com RV DEALER, REPAIR & SERVICE ATLAS MOBILE HOME & RV PARTS BILL THOMAS . . . . . . . . . . . . . . . . . 713-699-0276 bill@180039atlas.com Houston, TX Wholesale supplier of mobile home & RV parts
www.180039atlas.com LAND ‘N’ SEA DISTRIBUTION SHAUNNA BATTLES . . . . . . . . . . . . 800-432-7652 shaunna.battles@landnsea.com Mansfield, TX RV parts distributor
www.landnsea.net PPL MOTOR HOMES DIANA LEBLANC-LINK . . . . . . . . . . 713-988-5555 diana.l@pplmotorhomes.com Houston, TX RV consignment dealer
www.pplmotorhomes.com WEBSITE SERVICES INSIDER PERKS BRIAN SEARL. . . . . . . . . . . . . . . . . . . 216-232-3132 brian@insiderperks.com Cleveland, OH Internet & marketing
www.insiderperks.biz MOREPRO MARKETING INC SCOTT CHARTERS. . . . . . . . . . . . . . 602-396-4241 scott@morepro.com Phoenix, AZ Ensuring RV park & campground success for over 16 years with website services, design, ADA services, hosting, & marketing. www.morepromarketing.com TXAD WEB DEVELOPMENT & DESIGN NEIL POWERS. . . . . . . . . . . . . . . . . . . 877-518-1989 neil@texasadvertising.net Crowley, TX Website design, hosting, & marketing
www.agspub.com SOUTHEAST PUBLICATIONS BRIAN MCGUINN. . . . . . . . . . . . . . . 800-832-3292 brian@southeastpublications.com Deerfield Beach, FL
www.txadweb.com WIRELESS INTERNET PROVIDER ACCESSPARKS TIM ROUT. . . . . . . . . . . . . . . . . . . . . 858-353-0845 tim.rout@accessparks.com San Diego, CA
www.southeastpublications.com PROMOTION GOOD SAM CHRISTINE DISTL / DAWN WATANABE. . . . . . . . . . . . . 800-685-6246 cdistl@goodsam.com Oxnard, CA
www.accessparks.com CC CONSULTING COLIN CASSELLS. . . . . . . . . . . . . . . 866-884-2294 sales@cassellsconsulting.com League City, TX
Guest guides, site maps & marketing
Guest guides, printing & marketing
Travel guide, website, mobile app & social media marketing.
www.goodsam.com REAL ESTATE BAEHRE REAL ESTATE LLC RUSSELL BAEHRE. . . . . . . . . . . . . . . 830-896-5050 info@rvparksforsale.com Kerrville, TX
13 years as end-to-end managed services provider (MSP), offering true broadband Wi-Fi to RV Parks nationwide. Every installation fiber optic fed with 0 installation charges. We guarantee quality with over 30 million happy campers served annually.
Wi-Fi/internet provider, security cameras, network security, help desk services, VoIP, controlled access & managed IT services.
www.cassellsconsulting.com TENGO INTERNET KIMBERLY CHUNG. . . . . . . . . . . . . . 512-469-7660 kchung@tengointernet.com Austin, TX
RV park real estate
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National commercial real estate investment sales, financing & advisory services
Wide Open Wi-Fi will design, install & maintain a High-Speed Wi-Fi environment at a cost far below competitors, increasing profits and marketability.
www.rvparksforsale.com KAPLAN BROKERAGE GROUP — MARCUS & MILLICHAP JESSE PINE. . . . . . . . . . . . . . . . . . . . 303-328-2074 jesse.pine@marcusmillichap.com Denver, CO www.kaplanbrokeragegroup.com
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TACOMEMBERS.COM
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RV Sales and Rentals Gain Ground During Pandemic By Ramona Reeves
With most of the travel industry smarting from the disruption of COVID-19, Recreational Vehicle (RV) travel emerged this past summer as an alternative way to enjoy the outdoors and take domestic vacations. The self-contained homes on wheels allowed people to travel while maintaining social distancing. For the uninitiated, an RV can be a drivable motorhome, a towable trailer/camper or a travel camper that attaches to a truck bed (commonly referred to as a “fifth wheel”). In 2019, the RV Industry Association (RVIA), a national trade organization, reported the industry had an economic impact of $114 billion, with $6.9 billion of that in Texas. And it looks like 2020 may stay on par with that figure, if not top it — a notable feat given widespread travel industry shutdowns in March and April. Bobby Lee, who co-owns the five-year-old Big Texan RV Ranch in Amarillo, is optimistic about the surge in RV travel. “We’re seeing a lot of people new to driving an RV pulling up and staying a night on their way to Colorado or Wyoming,” Lee said. “And it’s your 23- to 35-year-olds renting or owning an RV for the first time; not just retired couples.” Lee’s park is part of a well-known Bobby Lee, Co-owner, Panhandle franchise that includes the The Big Texan RV Ranch Big Texan Steak Ranch and the Big Texan Motel, both established in 1960. The park can accommodate 130 RVs. “When people get in after 10 p.m. and we’re full, we’ve been using the restaurant’s parking next door as an overflow lot where RVs can dry camp for the night using their generators,” said Lee. “We’ve never done that before, but we’ve had such demand.” Gas prices have encouraged sales and rentals for RVs, which typically get six to 12 miles per gallon. “With the gas prices being down and people not wanting to fly,” Lee said, “it’s the perfect situation for RV travel and a pass-through market like Amarillo.” Kurt West, the owner and operations manager for the Austin location of American Dream Vacations, echoed this sentiment. “From about mid-May to now, because of COVID, we’re at a fiveyear high,” West said. “In March and April, we saw about a 60 percent decrease in business because everything was shut down, but since then we’ve been booked solid on rentals that range from $900 to $1,500 weekly.” American Dream Vacations rents and sells RVs and has 11 U.S. locations, with four in Texas. “During an economic downturn, people take more domestic vacations and rent RVs,” West said, “but unique to these times, we’re seeing Kurt West Owner & Operations Manager, people rent RVs for three weeks to drive their grandparents back to Indiana, American Dream Vacations FALL 2020
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where the RV will then just be parked for two weeks, basically as an alternative to flying. Some higher earners who also would normally hop on a plane are choosing RV travel, too.” The staff at American Dream Vacations sanitizes units using an antibacterial aerosol similar to a bug bomb. Housekeepers follow up the aerosol treatment with cleaning. “If I had to put a number on it,” said West, “I’d say we’ve been through this protocol 400 or 500 times this past summer. We’re tired but grateful.” With more than 36,000 jobs provided by the RV industry in Texas pre-COVID-19, many may be feeling grateful that RV sales and rentals have rolled into the spotlight. As one of the largest RV markets in the country, the RV industry in Texas added $722.6 million to state coffers in 2019. Monika Geraci, spokesperson for RVIA, said that while June and July showed big increases in RV shipments to new sales dealers compared to last year, the industry was still down about 10 percent year to date in shipments because of lost production during the March to early May shutdowns. A new RVIA forecast released in September, however, predicts strong consumer interest will buoy 2020 RV shipments to surpass those in 2019 by 4.5 percent. “What we have been seeing over the past few months in terms of sales and interest in RVs is just the first wave,” she said, “fueled by people who saw RVs as a way to experience freedom, control and fun this summer.” A second wave of RV interest is happening now, Geraci said, driven by people who want to use RVs as mobile offices. She sees this interest continuing beyond the pandemic, as working from home becomes more commonplace. “An RV can be set up as a professional office and taken on the road. People can Zoom in from a national park or any number of campgrounds across the country.” First-time RV renter Stefani Zellmer and her Austin-based family bear out the trends Lee, West and Geraci are seeing. Zellmer and her husband researched rentals through several online services that pair RV owners with potential RV renters. They decided on a Thor Four Winds RV — a 30-foot, Class C motorhome they could drive, which allowed the kids to sleep and stretch out during travel. “We were overdue for a vacation and needed to get our son and daughter, 12 and 14, out of the house,” Zellmer said, “and I’m on Zoom calls a lot for work and figured I could do that anywhere.” Zellmer and her family explored Colorado, Wyoming, and Utah in their RV for several weeks during July and August. She said there was a learning curve to understanding the operation of all the power sources, which included a generator, electricity, propane gas and batteries, but they eventually got the hang of it. When asked if she and her family would rent an RV again, Zellmer said, “The first few days, I thought, ‘This was a terrible idea,’ but then by the first weekend, I thought, ‘We need to do this every summer.’” Instead of a Class B or C motorhome, she thinks her family’s next rental may be a travel trailer. She likes the idea of being able to unhitch the truck and explore places after parking the RV. She already has her eye on some Airstream models.* *FiscalNotes comptroller.texas.gov TACOMEMBERS.COM
Why You Should
Know Your Camper By Heather Dudley, Marketing Bonfire
You probably think you already know your campers, but do you really? Do you know the characteristics of your ideal park guest, and the things that make them tick? You are striving to attract the right clientele for your property, show them the value of staying at your campground, and fulfill their needs: to find these campers, you must understand them. Two great tools for doing this are the Customer Persona and Empathy Map. Both are incredibly effective resources to help you focus on and better understand the type of individuals you’re promoting to. Otherwise your guests can become a sea of faces without any defining characteristics. View this as a build-out of fictional characters that represent real market segments of your potential customer audience. Once you know the motivations behind your guests actions you will be able to create more effective messaging that speaks directly to the desires and pain points they are looking to have solved. Bet you didn’t realize your park guests have pain points, did you? Sure, they do. You are the solution for those needs. Once you begin to portray your campground as a way to ease your customer’s troubles you will begin to attract loyal, quality guests!
For your free template visit: https://marketingbonfire.com/customer-persona/ Heather Dudley — Marketing Bonfire FALL 2020
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TACOMEMBERS.COM
WELCOME! NEW CAMPGROUND MEMBERS
REGION 1
REGION 3 CONT.
REGION 5
REGION 5 CONT.
STAR OF TEXAS RV PARK 5680 Texas Hwy 15, Stratford, TX 79084
HARDY’S RESORT RV PARK 3414 Colson Rd., Bryan, TX 77808
BY THE BAY 4321 TX 35 Bus., Rockport, TX 78382 DRIFTER’S RV RESORT 4401 Hwy 35 South, Rockport, TX 78382 LAKE DEWBERRY RV RESORT 85 Tate Rd., Victoria, TX 77904 ROYAL PALMS RV RESORT 25103 Decker Prairie-Rosehill Rd., Magnolia, TX 77355 SMITH LAKE RV PARK 4710 N Easy St., Vidor, TX 77662 SUMMER BREEZE USA - KATY 1019 Wilpitz Rd., Brookshire, TX 77423
SUMMER BREEZE USA - KEMAH 2630 FM 517, San Leon, TX 77539 TEXAS PALMS RV PARK 8800 FM 1409, Dayton, TX 77535
REGION 2
REGION 4
DEER CROSSING RV PARK DOS RIOS RV PARK 610 Lady Bird Rd., Waco, TX 76712 4500 Dos Rios Trail, Mason, TX 76856 ENNIS LUXURY RV RESORT COLORADO RIVER RV PARK 590 SW Interstate 45 Svc. Rd. Ennis, TX 75119 1124 FM 969, Bastrop, TX 78602 LAKESHORE RV RESORT FREDERICKSBURG RV PARK 1233 E Interstate 30, Garland, TX 75043 305 E. HWY. ST., FREDERICKSBURG, TX 78624 OAKDALE RV RESORT & MOTOR COURT GREAT ESCAPES AUSTIN OAKS RV PARK 1019 NE Barnard St., Glen Rose, TX 76043 753 Union Chapel Rd., Cedar Creek, TX 78612 WINDSOR RANCH RV PARK REGION 3 15410 Littig Rd., Manor, TX 78653 HARDY’S LANDING RV PARK 6385 W OSR Rd., Bryan, TX 77807
REGION 6
BAR M RV PARK 754 Humble Camp Rd., Pleasanton, TX 78064 PAISANO RV AND MOBILE HOME PARK 5540 State Hwy. 359, Alice, TX 78332 SPLIT RAIL RV PARK & RESORT 513 Los Ebanos Rd., Mission, TX 78572
NEW TRADE MEMBERS RV PARK MANAGEMENT, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PO BOX 437 Bulverde, TX • Austin Fought (832) 377-7745 austin@rvparkpm.com • www.rvparkpm.com RV Park Management provides owners with professional management services and systems designed to maximize RV park investments. WIDEOPENWI-FI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5700 Granite Pkwy., # 200, Plano, TX 75024 • Bruce LeVine (844) 507-4369 www.wideopenwi-fi.com info@wideopenwi-fi.com Wide Open Wi-Fi will design, install & maintain a High-Speed Wi-Fi environment at a cost far below competitors, increasing profits and marketability.
Food. Water. Shelter. Internet. AFFORDABLE HIGH-SPEED RV PARK AND CAMPGROUND WI-FI
ATTRACT NEW CAMPERS EARN MORE REVENUE GET BETTER REVIEWS info@wideopenwi-fi.com Call WOW Toll Free: (844) 507-4369 FALL 2020
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TACOMEMBERS.COM
FAUCETS • HOSES • FLOAT VALVES • SPRINKLER SYSTEMS • WATER WELLS
STOP FREEZE AND SAVE
MADE IN THE USA! 2-YEAR WARRANTY
WWW.FREEZEMISER.COM
No Batteries or Electricity 1-Minute Installation Save Time and Labor The Freeze Miser is a unique and innovative freeze protection device that protects both the faucet and hose, up to 150 feet from freezing even in the most extreme freezing conditions. Protecting the RV park owner as well as providing 24/7 water to the RV.
Protects your hose and faucet! HOW IT WORKS: The Freeze Miser® operates by sensing water temperature. Its patented design allows the Freeze Miser® to sense the internal water temperature. Activation only occurs when the water temperature drops below 37°F/3°C. As the water temperature fluctuates, so will the drip-rate. When water temperature goes above 37°F/3°C, it shuts off.
Protection for RV Park Owner
For more information about the Freeze Miser please visit www.FeezeMiser.com or call us at (833) 302-0147.
2-Year Warranty
Freeze Miser® is not to be used in conjuction with heated hose or heat tape. FALL 2020
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TACOMEMBERS.COM
Legislative REPORT TACO
November, 2020 COVID-19 continues to be a significant issue concerning the legislature and the legislative process. Plans are still being discussed as to how the legislature will conduct business in the upcoming 87th Legislative session. Whatever the future looks like, TACO intends to pursue legislative assistance on the following proposals:
1. Commercial property tax relief. While SB 2 from the previous session provided some transparency of residential property tax measures, the business community continues to suffer under a broken commercial property tax system. TACO heads up a group consisting of other business sectors that have been experiencing similar commercial property tax issues. Those sectors include apartments, hotels/lodging, self-storage, manufactured homes. Those sectors have associations similar to TACO, and numerous conversations have taken place to nail down how the commercial property tax issue may be solved, or at least provide some relief. Those ideas include: changes in the income method of appraisals that include NOT lumping separate types of businesses into one category; allowing various expenses to be included in the income appraisal method including the scenario where there is no income from a business; and allowing a business to submit, under penalty of perjury, the profit and loss statement of the business to their local appraisal board to serve as the information necessary to appraise the value of the business. Another point would be to clear up the confusing appeals process. A set of clear guidelines would make the process more fair, and efficient for appraisal districts and would prevent interruptions of appeals. Lastly, capping commercial property appraisals would be important. Annual caps in the 10% range would prevent business blight and help restore the ability of businesses, especially small businesses, to better budget for future appraisal increases if they are fair and equitable. The House Ways & Means Committee is meeting, and will be reviewing various interim changes. The committee will monitor the implementation of SB 2, including the tax rates adopted by taxing units in 2019 and 2020, the appraisal board survey system, and progress in onboarding the tax rate notices and websites. In addition, the committee will make recommendations as necessary and appropriate. TACO intends to submit written testimony outlining some of the above proposals. In addition, TACO officials have met with Senator Bettencourt’s staff to propose commercial tax revisions. The goal is to get some answers from the Comptroller’s office and and a phone conversation between Senator Bettencourt, TACO
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officials, and other business associations. Senator Bettencourt is considered THE property tax expert in the Texas Legislature and all things property tax tend to begin with him. 2. RV Park liability. The Ohio House of Representatives passed HB 355 which protects RV Parks and campgrounds from frivolous lawsuits. The bill is now in the Ohio Senate for consideration. The bill amends law to exempt RV Parks and campgrounds and operators from certain liability for damages resulting from risks inherent from camping. Those risks can include fishing, campfires, hiking, walking the grounds, etc. Since an operator cannot eliminate those risks the operator should not be held liable if an injury occurs. The Ohio bill, however, does not exonerate operators from all liability such as damage for recreational activities within the control of the operator; purposeful or criminal activities with their control; willful disregard for the safety of the campers; and failure to disclose known risks to the camper. The TACO lobbyist met with staff of the Texans for Lawsuit Reform (TLR) group in Austin, Texas to discuss whether any current language in Texas statutes already protects RV Park operators in the same or similar manner as the Ohio bill is aiming for. TLR staff stated that there is currently in law under Chapter 75A, Civil Practice and Remedies Code, Title 4, Liability in Tort, for “agritourism activity” (means an activity on agricultural land for recreational or educational purposes of participants, without regard to compensation) and provides limited liability for the entity to any person or agritourism participant injury or damages arising out of the agritourism participant for injury or damages, but does not limit liability for an injury caused by the agritourism entity’s negligence of dangerous conditions on the land, facilities, or equipment used, dangerous propensity of a particular animal, the agritourism business’ failure to train employees, or intention harm caused by the agritourism entity. TLR would be supportive of a change in law that would provide the same or similar exemptions for liability to RV Parks and campgrounds and can be accomplished through amending the Civil Practices and Remedies Code to include RV Parks and campgrounds. H
TACOMEMBERS.COM
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As the premier custom builder of homes and cabins, Ulrich works hand-in-hand with you to design the ideal cabin for your particular needs. From a variety of finishes to personalized floor plans, our passion is shown in every home and cabin we build for our customers. Our lifestyle structures allow you to fulfill your dreams today and for generations to come. Turn your dreams into a reality, you’ll be glad you did.
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Early Registra�on by 03/30/21 Member: $295 Non-Member: $375
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877.518.1989
Fax: 817.297.4900
910 S. Crowley Rd., Suite 9-504 Crowley, Texas 76036 Email: rhodes@texascampgrounds.com
There is no Substitute for Experience Rowley Insurance has been writing RV Parks since 1968, longer than most other agents in the country. Rowley Insurance writes more RV Parks in Texas than any other agent.
The Independent Advantage
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We are an independent agent, which gives us access to more than one company representing most of the RV Park insurance companies. As an independent agent we can customize your insurance coverage to provide the best package to meet your needs.
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CO ny TA a m r of write r NAL e d SSIO Un E r F o j O PR Ma E! ANCE RD TWIC R U S IN WA y THER N THIS A O owle e of O O R N t W a als tag HAS ssion ke advan ! e f o r he p to ta rvice Call t in order inning Se e rd W ranc Insu heir Awa t
Look what customers are saying! I can’t say enough good things about Rowley Insurance. We have insured our RV parks with them for some time now and always appreciate their expertise, and knowledgeable and helpful staff. They are always very quick to respond, too. I highly recommend this company for your insurance needs! LC I appreciate the great service. BM Thank you so much for your help with this matter, your company has been amazing to work with. If I should find myself in need of such services again, I will not hesitate to contact you. RS
All property owners know that Insurance is a necessary evil! It is so refreshing to deal with a Company that is looking out for your best interests and best ways to cover your property, willing to discuss what you need or may not need regarding coverages. So Insurance is necessary, it doesn’t have to be evil. Rowley’s is a pleasure to work with, they truly take care of their clients. Buz My pleasure. Y’all were so great and easy to work with that it was an easy decision. TS
(800) 880-9397 • (512) 454-6655 • RowleyInsurance.com