Teamtalk23 by Super Retail Group

TEAM

23rd Edition - Winter 2012

The Quarterly Publication of

Super Retail Group

TEAM LOYALTY The Science Behind Customer Engagement

• Our Store Our Town: Amart All Sports Darwin • A New Direction for Sports Retailing • Super Retail Group Supports Red Nose Day

CONTENTS 3 Welcome from Peter 4 A Word from David 5 A Word from Steve 6 A Word from Erica

7 The Science of Customer Loyalty - More Than Just Club Cards 11 Goldcross Cycles Supports Brissie to the Bay BCF Cracks 90th Store Milestone 12 Our Store Our Town: Amart All Sports Darwin 14 Pat is Back Rayâ&#x20AC;&#x2122;s Outdoors Rounds Up for Cancer Council 15 Amart & Rebel Sales Stars Shine Bright

16 Supercheap Auto Makes Hay at Farm World 2012 17 A Tale of Four Club Nights 18 Red Nose Day 19 60 Seconds With... 20 Kallangur Lions Club CCIA Fun Ride 21 Word on the Street 22 Product Road Test

24 Meet the Team 26 Things are Getting Physical 27 IGNITE 2011/2012 Program Goldcross Cycles Launches Intermediate Product Knowledge 28 The Faces Behind our Recruitment Centre 30 My Pride My Passion

32 Milestones 33 Team Member Anniversaries

Welcome from Peter H

ello Team, welcome to the winter edition of Team Talk. The end of the financial year is typically a good time to reflect on our achievements over the last 12 months – it is the time for reviewing our performance against our targets and budgets, for recognising contribution and for reporting to our shareholders. We can again look back with a great deal of pride on what we have achieved over the last year. We have had another very successful year with strong overall performance across the Group. Despite the widely reported depressed retail conditions, we have continued to deliver positive like for like sales growth across the Group. There is no one secret formula to success in retail – it is combination of activities across all parts of the Group that contribute to success. Selecting, developing and sourcing the right products, efficient supply chain and inventory management, effective customer marketing, strong customer service and store standards and the underpinning administrative operations are all critical to the success of any retail business. Most importantly, the culture of a retailer governs its success. We could see in the recent engagement survey that those teams with the highest level of engagement were the most successful. A critical focus over the coming year will be initiatives to work on further building engagement across the Group.

We can all take a lot of credit for our performance and achievements over the last 12 months and I would like to thank you all for your own personal contribution to the success of the Group during this time. The pace of change in retail bringing on ever increasing competition (increasingly from overseas retailers) means that we cannot rest on our laurels. We have recently signed off our plans for 2012/13 with the Board of Directors and we have in place a number of initiatives to continue to drive the Group. There are five key areas that we will be working on in the next 12 months: • Developing the brands, products and services that we offer our customers • Understanding and engaging our customers • Supply chain and inventory management • Creating a more efficient and effective organisation • Attracting and engaging our team members Under each of these five headings sit a number of individual projects such as the development of new product ranges, further private brand products, development of Customer Relationship systems, more engaging store designs, new learning and development programs and so much more. We understand that we are working on a lot of initiatives across the Group and it can sometimes seem overwhelming. However, the pace

of change of retail means that we need to move quickly in developing the capabilities that we will need to compete successfully in the multichannel global market in which we now operate. We know that we need to better explain the reason for some of the changes that we are making and are committed to improving in this area – however, please don’t hesitate to ask your senior manager or myself why if the answers you are looking for are not immediately available.

We can all take a lot of credit for our performance and achievements over the last 12 months and I would like to thank you all for your own personal contribution to the success of the Group during this time. We have many positive initiatives being released in the next 12 months – in particular I am looking forward to the opening of the New Zealand distribution centre, the full launch of the SCA loyalty club, the store refurbishment program for Ray’s Outdoors and the new store designs and rollout of the Rebel Sport and Amart All Sports businesses amongst many others. As we close one year, we move into the next with strong momentum and a real excitement for the future. Thank you again for your contribution. Peter Birtles Group Managing Director Retail Group WELCOME Super FROM PETER

A Word from David

i Team, as we head toward the end of the financial year with a sales and profit result you should all be very proud of and in a very difficult retail market place - it’s worth reflecting on some of the key strategies and initiatives we have delivered together over the past 12 months. The Supercheap Auto business has: • • • • • • •

Refurbished 31 stores Opened 10 new stores 6 store relocations 3 new Superstores 6 store extensions Achieved our sales & profit targets Improved our range and further developed our Private Brands • Delivered “Click and Collect” and the online “hub store” capability • Delivered New Zealand Club Plus • Delivered a large amount of team training and development I would also like to thank and acknowledge the dedication and effort shown by our Support Office team members to help deliver this huge agenda; without your hard work and commitment, we could not have delivered on all these strategies. When compared to the rest of the retail sector, we are in a very strong position. We continue to focus on how we can grow our business, not on how we can survive the retail downturn, as many retail businesses are at the moment. The next 12 months look bright, but as always it won’t come easily, we will need to continue to deliver on the many exciting growth strategies planned and give our customers a superior shopping experience than our many competitors. Since the last Team Talk we have also opened, refurbished, extended and

per Retail Group 4

A WORD FROM DAVID

relocated the following stores: New stores - Wonthaggi (Vic), Roma (Qld) and Raymond Terrace (NSW); extensions - Ballina & Armidale; relocations - Sale (Vic), Mildura (Vic), and Launceston (Tas), which is now a Superstore; refurbishments: New Plymouth (NZ), Stoke (NZ), Dandenong (Vic), Mentone (Vic), Maribyrnong (Vic), Kilkenny (SA), and Canning Vale (WA). Congratulations to these store teams and thank you for your hard work and effort to make these store development works a reality. The Goldcross Cycles business has: • Improved the private branded bike range • Successfully launched the GX private branded parts and accessories range • Improved our sales trend, showing underlying growth • Significantly improved the gross profit margin % • Improved our overall financial results • Controlled and reduced our inventory and improved our instock position • Improved our customer service and mystery shopper results • Improved the consistency of in store merchandising and operational standards Last month, I announced the transition of the Goldcross Cycles business to our newly acquired Sports Retailing division, which we believe is a sound and logical move as the Goldcross brand is a sporting business. There are a number of opportunities for growth and development for the business and Goldcross team members in the Sports Retailing division. We have thoroughly enjoyed the Goldcross

journey to-date and we know the next stage of the Goldcross journey will continue to be a successful one.

The next 12 months look bright, but as always it won’t come easily, we will need to continue to deliver on the many exciting growth strategies planned and give our customers a superior shopping experience than our many competitors. I would like to take this opportunity to thank each and every one of you for your contribution to the past 12 months’ business performance; without your passion, focus and commitment, we would not be in the strong position we find ourselves. You all play a part in our ongoing success and together we will continue to be a successful business. As we head towards 2013, it’s truly an exciting time to be in retail and the key strategic focus for us all will be how we engage our customers across all the channels we operate (online, click and collect, in-store and trade) in a seamless and experience based way, allowing them to truly shop their way. Keep safe and focused whenever you are on the road and let’s do it all again this new financial year. Great trading and see you in-store. David Ajala Managing Director Auto & Cycle Retailing

A Word from Steve

hope everyone had an enjoyable Easter period, the weather in Queensland was uncharacteristically good for this time of year. It’s not often we get 4 days of decent weather over Easter! We’ve been kept busy with a number of new store openings since the last issue. Ray’s Outdoors opened in Rockingham (WA) and we crossed Bass Straight to open Moonah (our first Tassie store!) and Launceston (Tas). FCO has opened in three new locations: Hastings, Albany and Botany, taking the total number of FCO locations to 13. BCF opened at Armidale (NSW), Bairnsdale (Vic) and Malaga (WA) and at the time of writing we have just reached a milestone with our 90th Store opening at Kelmscott (WA). Keeping in line with our plan to provide increased website functionality for our customers the “Click and Collect” program was launched across all our brands in March. It was successfully trialled in New Zealand and allows customers the opportunity to order online and pick up their purchases in store. It gives customers another option when it comes to purchasing online and we look forward to seeing what sort of impact this has on sales. Ray’s Outdoors store refresh has now been completed and we are looking closely at our stores and who our customers are, to get a more indepth look of where Ray’s Outdoors is positioned in the market. We are about to begin a customer research project that through a series of focus groups will ask customers to compare

our business to others within the outdoor category and identify what makes them want to shop at our store or at our competitor’s stores. We will use this data to help us mould our range and advertising and soon will also use this research to help develop the Ray’s Outdoors ‘store of the future’. Armed with this data and the work on the store of the future we are looking forward to refreshing some of the older stores in the business over the next few months and positioning Ray’s Outdoors for strong future growth. At the time of writing we are gearing up for our first ever FCO Managers’ Meeting, when all Store Managers will come together in Auckland to meet with our Support Office Team and Merchandising Specialists. It will be a great opportunity to speak with the team and find out what is working and what we can look at in the year ahead. One of our strategic initiatives for FCO is to extend the merchandise range so it will be great to get feedback from our Managers.

We are looking forward to refreshing some of the older stores in the business over the next few months and positioning Ray’s Outdoors for strong future growth. What else is new for Leisure Retail? In the Support Office our Merchandising and Marketing teams have been training on a new software program called SIMPLE which will streamline

the way we prepare our catalogues. This should be fully operational by July 24 and we are hoping to have the Week 14 catalogue completely built in SIMPLE. We have also been pushing hard to get our Trade Partners onto the EDI program which is a new electronic ordering and messaging system which will give us greater visibility with our orders and will make receipting a lot more efficient. We also have big news that you will have already heard by the time this goes to print. Nat Cooper our General Manager of Merchandising has moved into a project based role to further develop our supply chain capability. Nat has been with us since we started BCF back in 2005. He has been an absolute pillar of our business and I can’t thank him enough for his contribution and passion. He won’t be moving far from us and will still have a very high level of involvement with our business as we work through a number of major projects over the next couple of years. I’d like to take this opportunity to welcome our new General Manager of Merchandising, Glenn Cooper (no relation!). Glenn has 28 years of retail experience in both Retail and Merchandising and has hit the ground running since starting with us in early May. Regards, Steve Doyle Managing Director Leisure Retailing

Retail Group A WORD Super FROM STEVE

A Word from Erica

ather than give you an overview of everything we’ve been doing in Sports Retailing over the past few months, I’ve decided I will use my entire page to share with you (hot off the press!) some of the insights and future direction for each of our fabulous sports brands. I mentioned in the last edition of Team Talk that we were embarking on a project to review the brand DNA and customer profile for each brand… well it’s done and it’s so very exciting to share! We are on the cusp of building something magnificent here and we are going to be the best sports retailers in the world. This is just the start of the journey we are about to make and I hope you enjoy reading about what we’re doing as much as we’re going to enjoy bringing this to life! To quickly recap on what this brand DNA / customer profile work is all about, we really needed to understand who the customer was for each brand and what they want from us before we could even begin to map out the future direction for both Amart and Rebel. As we very quickly discovered, there was too much cross-over between the two brands because there was no clear brand identity or customer identity for EACH of the brands. Whilst we think there will always be an element of crossover between the brands, we need to explore and embrace their differences to really maximise all opportunities in the sports market. We’ve come to realise that the differences in the brands need to be not only about range and price, but also the look and feel of the store and its location.

per Retail Group 6

A WORD FROM ERICA

Amart is going to be our valueconscious sports brand- a really down-to-earth, happy place to shop. The brand vision is that everyone in the community can get out there and have a go and we will really be catering for the “cost conscious sports enthusiast”. We can imagine a customer of Amart saying “I love Amart All Sports because it’s my one-stop sports store with really great prices on all the gear me and my family want. The guys in store are friendly, know their stuff and what’s going on in sport in the local area”. In short, Amart is going to be the community focussed, value based sports store destination for the enthusiastic participant’. You would expect to find Amart stores in what we call ‘destination’ centres…e.g. home-maker centres where you’d see a Supercheap Auto, Ray’s Outdoors or BCF store. And you won’t just find Amart stores in Queensland…we’re on the hunt for store locations right across the country!

Whilst we think there will always be an element of cross-over between the brands, we need to explore and embrace their differences to really maximise all opportunities in the sports market. Rebel on the other hand is going to have a more aspirational feel to it and be a place to go and have a browse even when you don’t need anything… because there’s always something new and exciting happening in store. The brand vision is that Australians will be inspired to achieve their personal best and we will really be

targeting sports enthusiasts who want quality equipment’. We can imagine a customer of Rebel Sport saying “I love Rebel Sport because it has the biggest range of sports gear, including the best brands and latest technology. It’s good value and the people really know their stuff. It’s an inspiring place to be”. To summarise, Rebel Sport is going to be Australia’s leading and most inspiring sports store destination for the active enthusiast and you would expect to find Rebel stores only in bigger Westfield-style shopping centres. Whilst Rebel will be known for having the latest and greatest in range and technology, it doesn’t mean Amart will only have old product. And whilst Amart will be known for having the best deals on branded sports gear, that doesn’t mean Rebel won’t ever have any red hot deals. But what drives a customer into each brand is very different, so it’s how much of that we give each brand, and how we market to the consumer and talk to them that is going to have to be very different. On the back of all of this we now need to come up with new store designs, refurbishment schedules, look for new store locations (particularly for Amart), re-jig product ranges, develop separate marketing programs….and the list goes on! There is much to do but it’s exciting to watch the brands really start gearing up to grow and become the best sport retailers in the world. Until next time, Erica Berchtold Managing Director Sports Retailing

The Science of Customer Loyalty More Than Just Club Cards

With over two-million club members, a higher than average email open rate, and a healthy redemption rate, our brand loyalty clubs are going strong. We learn why our Customer Relationship Management (CRM) strategy is based on more than just great email discounts.

he concept of customer loyalty has been around for decades. Early examples of loyalty programs used trading stamps, which encouraged customers to collect tokens or stamps with every purchase to be redeemed later for products. While technology has ultimately changed how loyalty programs are delivered, particularly in the past 20 years, the objectives have more or less stayed the same. The main objectives of any loyalty program are simply to acquire new customers, engage and retain existing customers and finally to maximise customer spend (lifetime customer value). Achieving these goals ultimately translates into more brand equity, increased sales and profits for the business. In short, effective loyalty programs can create big wins for the companies that drive them. From the customer’s perspective, there are three main motivations for

joining a loyalty club. The first draws upon one of our most basic human social needs - the simple desire to ‘belong’. In other words, some people simply join to show their affinity to the brand and are motivated by the status that comes from being a member of the club. The second stimulus is the rewards or benefits they receive from the club. Simply put, people want something in return for their loyalty. Finally, the third motivation is the perceived discounts and price advantages associated with the club. Part science, part art form, CRM plays a key role in harnessing customer loyalty by using customer data to create offers and messages that resonate with customers and drive them in store. It is this strategic management of customer data which when used correctly allows the business to create an ongoing conversation and relationship with customers long after they have made their last purchase.

Our clubs in context Since the successful launch of Club BCF in 2005, loyalty clubs have been an integral part of the Group strategy and have played a key role in our success. It is estimated that 45 per cent of sales across the brands are attributable to club members. Now with the launch of Supercheap Auto’s Club Plus in New Zealand, we are sure to see even more growth and success, if the results of its first week are anything to go by. The Supercheap Auto loyalty club received an exceptional initial uptake, with 720 new members joining before the marketing program had even begun, and over 8,500 new members signing up within the first week. Clearly the Club Plus formula is really hitting the spot with Supercheap Auto customers. Being ‘part of the club’ is proving popular among our other brands too. When Club BCF recently announced Super Retail Group COVER STORY

the exclusive opportunity for club members to buy their very own Club BCF branded shirt in store, it was originally estimated that 5,000 branded shirts would more than meet demand. Within a couple of days however, Club BCF shirts were flying off the shelves. Our CRM team was receiving pleas from desperate Tasmanians, absolutely gutted there was no store close enough for them to buy their very own BCF shirts. One customer even tried to buy 20 shirts – enough for his entire fishing club to sport the Club BCF logo proudly. Club BCF members were not content to simply be part of the club - they wanted to show it off too.

Perhaps the most engaged club members we have seen to date belong to FCO. The business has only been in the market for a short time but already Kiwis are actively participating with the brand and its loyalty club. One in three people who have signed up to Club FCO have opted into receiving marketing material, such as club emails and special offers. More impressively however, is that they are keenly reading and responding to these calls to action.

per Retail Group 8

Club FCO electronic direct mails (eDMs) enjoy an impressive average ‘open rate’ of 65 per cent and an impressive ‘click-through-rate’ of 55 per cent. This is more than double the industry standard, which estimates the average open rate to be 24 per cent and the click through rate only 19 per cent. There are a number of ways our brands are using loyalty clubs to build and enhance customer relationships. The Goldcross Cycles Club is driving great awareness and demand for the brand’s SmartRider bike safety courses through regular emails to customers. As a result, demand and attendance for SmartRider courses are consistently growing, to the point that Goldcross has increased the number of courses it offers. Registration has also been filling up quickly. Goldcross Cycles is now considering creating a waiting list to manage the increased interest, while ensuring class sizes remain effective. This is a dramatic change from the first SmartRider courses when only one or two customers were in attendance, which indicates the positive impact communicating directly to customers can have. Ray’s Outdoors’ VIP club primarily uses discounts to invite customer engagement. The VIP club was already well established when the Group acquired the Ray’s Outdoors brand and has a slightly different structure to our other Leisure Retailing loyalty clubs like BCF and FCO. During a recent four day exclusive VIP promotion, Ray’s Outdoors reached sales of $3 million.

While relatively new to the Group, both Amart All Sports and Rebel Sport bring strong loyalty clubs to the Super Retail Group mix. Rebel’s Season Pass was dubbed the fastest growing loyalty club in Australia in 2011. Both clubs offer customers unique benefits different to the other SRG clubs. One of the unique selling points for our Sports Retailing clubs is that Rebel Sport Season Pass holders and Team Amart members receive exclusive invitations to premiere events, major sporting games and sports celebrity appearances. A recent celebrity appearance by Tony Hawk at Rebel in Brookvale had queues of fans lining up out the door, while Amart All Sports Team members in Northern Territory were thrilled to meet the Northern Territory Thunder recently. Sven Lindell is the Business Manager of eCommerce & Digital for our Sports Retailing brands. Since the Group’s acquisition of Rebel Sport and Amart All Sports he has been collaborating with the Group CRM team to study the successes and best practices of each loyalty club. “The biggest advantage we have as an organisation is to learn from each other,” Sven says. Sven points to the fact that while the different brands and their customer bases may vary, there are widespread lessons that each club can learn from the next. By determining what works well in one club, the Group can apply these lessons across the board or simply choose what works best for each club and its members. The teams behind our loyalty clubs There is more to a loyalty club than the card that is swiped at the register and the rewards that go with it. Effectively launching and maintaining a successful loyalty program requires a sound strategy and commitment from various teams across the Group. Alan Dixon is the Group’s CRM Manager who oversees the Leisure Retail and Auto and Cycle Retail loyalty clubs. According to Alan there are many players across the Group involved in the success of our loyalty programs; starting with our Group IS team who maintain and develop

COVER STORY

the CRM and POS systems, to the Brand Marketing, Merchandise and Retail Operations teams who work together to determine offers and campaign execution. Several other Group functions such as our Logistics, Finance, Design Studio, Web, and Communications teams also play key roles to ensure we are offering customers great benefits Goldcross Cycles Club Logo which encourage them toFINAL continue shopping with us.

Launched October 2005 BENEFITS • New product previews and reviews • Invitations to special events • Exclusive competitions and specials • Catalogue previews and special promotions • Hints & tips • Special member-only offers and heaps more! Launched July 2010

Standard

CLUB Lastly and most importantly, are our Black BG Team Members in store who inspire customers to both join the club or swipe their membership card every time they purchase in store. This provides the feedback and data needed to determine which offers are most appealing to our customers, and allows our CRM team to make adjustments to develop and grow our clubs.

CLUB

BENEFITS • Member-only pricing • Competitions and prizes Reversed • Special offers • VIP shopping nights • Priority access • Exclusive invites Launched August 2010

CLUB

WHITE BENEFITS • Exclusive club member prices on a range of products • Exclusive club member monthly competitions and prizes • Early notice of new arrivals in store • New product previews and reviews • Invitations to club events like FREE maintenance clinics • Hints and tips • Service reminders

Our CRM team is responsible for liaising with the various teams to coordinate eDMs, club nights, VIP sales and other initiatives. They are also responsible for maintaining the customer database to ensure club member details are current and accurate, and the vital role of responding to customer and store calls and taking appropriate actions accordingly. This could mean anything from reactivating a club member’s forgotten password to turning a customer complaint into a positive outcome. Many customers who have provided valuable constructive feedback regarding club nights and VIP events have been delighted to receive a gift card for their troubles.

Launched September 2010

As Alan points out, data also plays a key role in driving the effectiveness of our loyalty clubs.

BENEFITS • Special Club FCO member pricing • Exclusive member only information nights • Exclusive member competitions and prizes

“Having five million members is pointless, not to mention costly, if we don’t use our membership base and customer profiles to build more compelling offers to encourage customers to choose our brands over our competitors,” he says.

BENEFITS • Invitations to special events • Exclusive offers • Select previews • VIP shopping nights • Member- only competitions • Preferred pricing Launched December 2010 BENEFITS • Rate and review products • Create wishlists • Special promotions and information such as email newsletters - tailored to special interests • Special offers and discount coupons Launched October 2011

Launched April 2012 BENEFITS • Club Plus price promise • Receipt-free warranty • Exclusive club member competitions • Regular email updates with special offers • Great deals and new product information Super Retail Group COVER STORY

According to Alan, the CRM team aims to measure everything they can, from how often a customer visits our stores, to which specials they find more appealing and therefore respond to. This data can be used in many different ways. For example, with a standard eDM the CRM team will measure the open rate, click through rate (CTR), unsubscribe rate and sales made by each customer who received the offer. The open rate and click through rates are useful guides to determine how engaged customers are with our brands. The unsubscribe rate helps show if the mix of content and frequency of our communication is working, while sales figures give a guide to how successful the offer was. “We also use the data collected when customers swipe their cards in store to segment and target particular groups of customers. For example, in BCF we are able to send an email offer to fishos in Far North Queensland who use soft plastics. This ability to offer relevant specials to specific customers based on their interests and location is a key driver in our CRM strategy and helps us create meaningful offers which will engage them,” Alan says.

According to Sven, the Sports Retailing clubs use behavioural data to determine when and what messages to send to their club members. “We look to target customers based on expected behaviour. We want customers to follow their own purchasing path while driving increased frequency and loyalty with each transaction. While we may not be perfect at this yet, so long as we

per Retail Group 10

COVER STORY

keep testing and learning we will eventually reach our goal,” Sven says. Both teams strive for continual improvement of the clubs, so feedback from customers and stores is a fundamental source for great ideas. This very feedback was instrumental in shaping the model for Supercheap Auto’s Club Plus.

Club Plus. As Alan points out, this not only reduces the costs of duplicate memberships, but also ensures our members perceive the value in their membership immediately. The membership fee also puts healthy pressure on the brands to ensure customers receive true value in exchange for their money spent and ongoing loyalty. “This is why we are constantly working on new and innovative ways to add value to club members,” Alan says.

According to Alan, when developing and launching a new loyalty program such as Club Plus, the team aims to take the best parts of our existing clubs, adding to them based on past learnings and if possible, creating a point of difference. “Club Plus and the best price promise has managed to pull together the best parts of our other clubs, while creating a concept that is new to customers,” says Alan. Two key benefits that have been introduced to Club Plus are “receiptfree-warranty” and “pay-to-join”. Receipt-free-warranty is a great feature for club members, stores and the CRM team because it means that a customer no longer needs to keep their receipt to return a product under warranty. They simply need to swipe their loyalty card in store or login online to view all of their purchases. The idea came from an Ask Peter Question back in February 2011 and gives customers another reason to swipe their card when purchasing. Pay-to-join encourages customers to value their loyalty card. Evidence has shown that when club cards are free, customers see no value in holding onto it and often discard their card, only to then re-join the next time they make a purchase in store. This proves to be costly and affects the accuracy of customer data. As a result, SRG introduced a fee to join Club FCO and Supercheap Auto

The process of learning from and tweaking the loyalty club formula is ongoing at SRG. This approach is evident with the pilot of Supercheap Auto’s Club Plus in New Zealand, rather than launching it at the same time across all stores. “The ‘price promise’ concept introduces a rewards element to Club Plus, which does come at a cost to the business. As a result, we wanted to pilot the program in New Zealand to gauge its success before rolling it out across the remainder of the Supercheap Auto network,” says Alan. Trialling the new loyalty club in New Zealand also gives the team a chance to test different ideas and fix any issues that are encountered. In time, these lessons will be applied to the launch of Club Plus across Australia and guide ongoing developments of our existing clubs. What else can we expect from our loyalty programs in future? Cultivating customer engagement using loyalty clubs will continue to play a key role in the Group’s success. With the changing nature of technology and consumer behaviour, the CRM team will continue to explore new ways to bring value and relevant offers to club members across all of the brands. While the future of CRM and loyalty programs is an ever changing landscape, Super Retail Group is well prepared to navigate its way through these changes and with the support of our store teams, will continue to achieve great success as a result.

Goldcross Cycles Supports Brissie to the Bay

oldcross Cycles is proud to sponsor the Enerflex MS Brissie to the Bay bike ride for the second year running. Last year MS QLD raised a whopping $500,000. This year the event aims to raise over $700,000 for people living with Multiple Sclerosis. On Sunday 24 June, over 4,500 riders will be slipping into their lycra to take part in Brisbane’s largest charity bike ride – the Enerflex MS Brissie to Bay. Brissie to the Bay has been part of the Brisbane cycling scene for over 20 years and is loved for its fun and friendly atmosphere. The ride is more than just a challenging and fun day out on the bike; the amazing riders raise money to help change the lives of the thousands of Australians living with MS. Now in its 21st year, the ride has come a long way since its humble beginnings in 1981, when it attracted a modest 80 riders. To celebrate how far the ride has come, this year the Brissie to Bay will be aiming to break previous fundraising records. Each rider in the Enerflex MS Brissie to the Bay bike ride is committed to fundraising a minimum of $200.

Just 23 kilometres southeast of Perth along Albany Highway, lies Kelmscott. Known as one of the early towns established in the Swan River Colony, Kelmscott is recognised as the birthplace of the first Anglican clergyman in the colony and home of the first Red Rooster restaurant. In April 2012 the town marked another landmark occasion becoming home to the 90th BCF store.

During its first day of trade, BCF Kelmscott achieved an impresive $20,586 in sales. This wouldn’t have been possible without the the hard work and support of the Leisure Retailing team and the outstanding efforts of the Kelmscott store team. Well done to all those involved!

The diversity of participants is one of the things that make this ride so popular. Best of all, a number of people with MS are able to take part. There really is a distance for everyone! Goldcross supports a number of cycling events and organisations including Cycling Victoria, Victorian Schools Cycling Championships, Brisbane Bike Week and the Greenheart Fair Family Fun Ride.

For more information about the ride go to: www.brissietothebay.com.au Super Retail Group GOLDCROSS CYCLES & BCF

per Retail Group 12

Our Store Our Town

OUR STORE OUR TOWN

Amart All Sports: Darwin How many Team Members work at your store? 12 full-timers & 18 casuals.

mammals, to terrifying crocodiles and waters infested with sharks and deadly jellyfish.

What is the best feature of your store? Great team and friendly customers, including our valued regulars who return to the store every couple of weeks. We are one of the largest sports stores in Australia (based on physical size) with a massive range.

Darwin’s history brings you down to earth when you view images of the Bombing of Darwin, the hardship our Diggers faced during WWII or the devastation caused by Cyclone Tracy.

What is the best feature of your town/ suburb? Darwin has a great history and one of the world’s oldest known Indigenous cultures that has to be seen to be appreciated. Rock paintings that are hundreds of years old, stories that have been passed on through generations, the lighting of fires to renew the growth in the bush and the general culture of the people get you hooked and help you appreciate life from another time. The geography can vary from picturesque rainforests to arid deserts, with beautiful wildlife that ranges from rare birds, animals, fish (1.2 metre Barra) and marine

Mindil Beach Night Markets

The sunset at the Mindil Beach Night Markets has to be seen to be believed. Have you ever seen any famous faces in your store? Constantly! Regular customers in the store include Michael Long (ex AFL Essendon), Andrew McLeod (ex AFL Adelaide), Nova Peris-Kneebone (Olympic athlete); Jessica Mauboy (Jess is a former casual team member, before she achieved Australian Idol fame). What is your town/ suburb best known for? We’re best known for being “the Outback” or last frontier, where anything goes. We’re also known for sports and a casual outdoor lifestyle where fun takes priority.

If you could change anything about your store, what would it be? Continue being better at what we do and keep having fun doing it. How would you describe the type of customers who visit your store? Friendly, relaxed, talkative, young, active and living life. Not stressed in the least bit! What are the best selling products in your store? Anything in the fitness range. Does your team enjoy any social or leisure activities together? We’ve given-up on the usual Christmas party. It’s usually threatened by torrential rain or pending cyclones. Now we look forward to the Dry Season and Christmas in July when it’s much cooler and we can take a “Dinner Cruise” on the Harbour decked out in our Pirates Fancy Dress costumes or something equally as funny and silly. What else would you like the team to know about your store? We love visitors. If you’re in the area, stop in and say hello!

Meet Brutus! A not so friendly 6M local Retail Group OUR STORESuper OUR TOWN

PAT IS BACK F

ans of Pat Callinan’s 4x4 Adventures will be pleased to hear Mr 4WD has commenced production of the next series of his popular TV program. A great friend of Ray’s Outdoors, Pat Callinan hosts Australia’s first nationally broadcast 4x4 TV series, which offers informative, inspirational and downto-earth entertainment that’s geared at getting fans into the great outdoors. Pat and his crew set off in May for another inspiring journey across some of the country’s most rugged and iconic locations, to capture footage for Series 5, which is set to air later this year.

Ray’s Outdoors Rounds Up For Cancer Council Ray’s Outdoors customers continue to demonstrate their generosity by supporting our Round Up initiative for the Cancer Council, with total donations recently hitting an impressive $100,000. The Round Up initiative helps raise valuable funds for the Cancer Council which aids activities such as:

Location highlights from Pat Callinan’s 4x4 Adventures Series 5 include:

• Funding for over 450 research projects equating to more than $50 million annually.

Bathurst to the Blue Mountains; Cape York; Fraser Island; Oondatta Track (Outback SA); South Coast NSW and the Murray River Run.

• Taking over 100,000 calls to Cancer Council’s Helpline (13 11 20).

Join Pat on a scenic journey through some of the most beautiful terrain in Australia every Sunday at 12:00 (noon) on Network Ten & Southern Cross Ten.

per Retail Group 14

• Successfully campaigning for anti-tobacco legislation 20% of all cancer deaths can be attributed to smoking. • Funding over 150,000 nights of accommodation annually for cancer patients and their carers, family and friends. (Cancer Council accommodation is currently available in NSW, QLD, SA and WA). The survival rate for many common cancers has increased by 30% in the past two decades, but there is still much work to be done. Well done to all Team Members for your outstanding support so far and please keep encouraging customers to ‘round up and help beat cancer’.

RAY’S OUTDOORS

Amart & Rebel Sales Stars Shine Bright

ith Sports Retailing’s Annual Sales Stars competition nearing an end, the leaderboard is heating up!

and $840,755 in Retail …. The million dollar question is whether he will reach the million dollar mark by the end of Week 52. Good luck Darryn!

For a number of years now, Rebel and Amart All Sports have been measuring the assissted sales made by Team Members in store. The assisstance is recorded at the time of the transaction and then reported weekly, monthly and annually, based on the gross profit $ made by each Team Member. This financial year, Rebel and Amart All Sports have been highlighting their Top 50 Sales Stars each week and monitoring their progress on the path to the ultimate goal - the Platinum Club.

Our second placed Star played a quieter game in the first half of the year but has really shone brightly in the second half. Edem Kounou from Amart Brisbane City has provided some outstanding results over the last few months, moving his way up the Sales Stars ladder quite rapidly. Edem has been the “Rebel Group Sales Star” for the last two months running and has his sights set on reaching the number one spot at the end of June. At time of publication, Edem was sitting on $291,604 in GP Sales and $781,753 in Retail.

Platinum Club status is achieved when a Team Member makes $200k plus in gross profit sales for the year. Reaching this status is the result of hard work, focus and determination from Team Members who clearly have a true passion for selling. At time of publication there were eight Team Members in the Platinum Club and this number is expected to double by the end of the financial year. Straight out of the gates the current leader, Darryn Fowler from the Amart Strathpine store, took a firm hold of the reins and charged forward without hesitation. Having made the Platinum Club last year, Darryn was clearly determined to be the Number One Star for 2012 and at Week 42 he exceeded the Total GP Sales of the Number one ranked Sales Star last year. With eight weeks to go Darryn was sitting on $320,411 in GP Sales

Darryn Fowler Strathpine

Rounding out our Top 3 is a Sales Star that has produced some great results over the course of the year and has proved to be a strong competitor. Garry Jackson from Amart Kawana has consistently appeared in the top three in the weekly and monthly standings and he certainly has a firm grasp on the third spot in the annual comp. Garry is sitting on $275,421 in GP Sales and $756,197 in Retail. The other Platinum Club Member’s results at time of publication are as follows:

6 Benjamin Mills - Rebel Doncaster GP: $238,406.81 Retail: $658,926.84 7 Tracey Brandt - Amart Ipswich GP: $229,365.16 Retail: $640,199.81 8 Justin Hansen - Rebel Cannington GP: $203,823.22 Retail: $602,292.93 This year also saw the introduction of the Gold Club. Gold Club status is achieved when a Team Member reaches Gross Profit Sales between $175k and $200k. Currently there are four Team Members in this club. 9 Tiffany Durham Amart Brisbane City GP: $190,636.15 Retail: $527,363.28 10 Binh Nguyen Amart Browns Plains GP: $182,551.86 Retail$566,977.63 11 Ghassan Jacobs Rebel Bankstown GP: $178,857.20 Retail: $511,430.23

4 Jessica Kent - Rebel Chatswood GP: $257,326.13 Retail: $679,715.15

12 Lachlan Maxwell Rebel Chermside GP: $177,449.51 Retail: $490,880.65

5 Ryan Mcpartland Amart Loganholme GP: $241,927.98 Retail: $697,621.98

We wish all of our amazing Sales Stars from Amart All Sports and Rebel the best of luck for the remaining weeks of the competition!

Edem Koumou Brisbane City

Garry Jackson Kawana Super Retail Group AMART ALL SPORTS & REBEL SPORT

t the recent 50th anniversary of Lardner Park Farm World, Supercheap Auto set out to promote its trade offer to a previously unharvested market that proved ripe for the picking.

As Victoria’s largest regional and agricultural event, Lardner Park Farm World saw more than 700 exhibitors and 53,000 people come through the gates between Thursday 22 March and Sunday 25 March 2012.

The SCA Trade and Marketing & Promotions teams collaborated to plough through the annual agricultural event, harvesting a bumper crop of fresh customers and leads.

Highlights from the Supercheap Auto range were on show at the temporary ‘pop-up’ Supercheap Auto store. The 9M x 18M marquee with solid Porta Path flooring was set up and ready to trade within one day.

This was the second year that Supercheap Auto partook in Farm World - the annual Agricultural and Trade Expo in Warragul, the major regional centre in Gippsland Victoria. Now in its 50th year, Farm World attracts visitors originating from across Victoria, southeast of South Australia and Tasmania.

per Retail Group 16

SUPERCHEAP AUTO

In a bid to grow Trade sign-ups, the team came up with a fantastic promotion. When people signed up for a Trade card during the four day event, they entered a draw to win a doublepass-for-two including pre-race grid walk and pit tours.

The event was a resounding success for Supercheap Auto, with sales and Trade sign ups exceeding all expectations. The team achieved 77.17% like-forlike sales and 431 total Trade signups (182 more than the previous year). Among the many Trade signups were contestants Rod and Tanya from the TV show The Block. There was a considerable deal of work that went into the preparation of this event. Well done to everyone involved in this project: the fruits of your labour have payed off. We’re looking forward to seeing the continued growth and success of the team’s efforts at next year’s event.

A Tale of Four Club Nights

een anglers from across New Zealand were treated to the secrets of the trade when they attended Club FCO’s club nights in Hamilton, Tauranga, New Plymouth and Auckland. The Club FCO formula of great guest speakers, good food, exclusive member pricing and fantastic prizes is getting members hooked. The latest Club Nights attracted over 550 club members - an average of 117 per night. This is a remarkable increase from the first two club nights which attracted an average crowd of 80 club members. From choosing the right lure to finding the best fishing spots, Club FCO members gained great insights from guest speakers at each of the events.

Adam Clancey

FCO-sponsored fisherman Adam Clancey captivated the crowds at the Hamilton, Tauranga and Auckland club nights, when he spoke about the art of ‘dead baiting‘: from setups and knots, to rigging and everything in between. Malcolm Dawson from Pure fishing NZ and member of the Berkley pro fishing team appealed to the soft plastic fisherman at the Hamilton club night. Malcolm wowed the crowd with all the techniques on softbaits and hard body lure fishing. Paul let the Tauranga club night members in on a number of secrets about finding fish, including how to find a work up and catching the big ones. He also talked about the fascinating world of rods, reels, line, rigs, lures and lure selection.

Paul Senior

At the New Plymouth club night, guests learned the secrets of land based fishing from Gary Kemsley, the guru himself. Gary even let them in on some of his secret spots around the area. Earle Bond from Lowrance gave valuable tips to club members on how to get right on top of the action by getting the most out of their technical equipment and using their sounder properly. Finally, Auckland club members were in awe of Justin Corric from Shimano when he let them in on all of the techniques on subsurface and top water fishing. Hook, line and sinker: FCO’s club nights are shaping up as a great success with club members! Auckland - Manakau Attendees: 202 Presenters: Adam Clancey and Justin & Matt from Shimano Club night sales: $5,277.65 NZD + HDS 7 layby

Hamilton Attendees: 127 Presenters: Adam Clancey and Malcolm Dawson (Pure Fishing) Club night sales: $2,400.00 NZD plus

New Plymouth Attendees: 142 Presenters: Gary Kemsley and Earle Bond from Lowrance Club night sales: $2,450.00 NZD

Tauranga Attendees: 82 Presenters: Adam Clancey and Paul Senior (Zman) Club night sales: $2,400.00 NZD plus

Gary Kemsley

Justin Corric Super RetailFCO Group

One baby’s life lost is one too many. Friday 29th June 2012 Super Retail Group is a proud supporter of SIDS and Kids’ annual fundraising initiative again this year. Some things you should know about Red Nose Day: Now in its 25th year, SIDS & Kids has reduced the incidence rate of Sudden Infant Death Syndrome (SIDS) in Australia by 85%. • Red Nose Day was the first charity signature day in Australia. • The money raised from Red Nose Day has helped save the lives of thousands of babies. • SIDS and Kids is non-government funded. All achievements have been made possible by the community – thank you!

per Retail Group 18

RED NOSE DAY

OUR SUPPORT • Last year, your support and dedication helped raise over $81,000 for SIDS and Kids. For this, we say thank you; what a magnificent achievement! • This year Sports Retailing will join with the remainder of the Group in raising funds for this very worthy cause. • Start selling your Red Nose Day merchandise as soon as you receive the merchandise allocated for your store. • If you have not received your POS boxes filled with merchandise, please contact z_Stationery immediately. • Sports Retailing stores, please contact mpalmer@rebelgroup com.au immediately.

tail Grou

Super Re

seconds with...

Colby Lathwell Store Manager - Rebel Sport Morley, WA

Adam Hunt Store Manager – Goldcross Cycles Cannon Hill, QLD

Jason Wolff Marketing Manager - Ray’s Outdoors Lawnton Support Office

We have 5 group values – Passion, Integrity, Openness, Care and Discipline – which one means the most to you and why? Passion: I wear my heart on my sleeve and believe that by being passionate about what I do, my staff can see how much I care about them, the store and the brand. As a result they buy into me as a manager and work hard to achieve results as a team. Who influences you? Dad - great leader and motivator who still takes the time to give me advice despite running his own business. Steve Lacey – very talented Regional Manager who gets the most out of his people by playing to their strengths in order to overcome their weaknesses. What motivates you? Recognition for achieving results and working hard and helping others achieve personal and professional goals. Do you have a motto/life saying? “If you think the glass is half empty, stop drinking and work harder.” Where do you see yourself in 5 years time? Owning my own apartment, being a seated West Coast Eagles member and hopefully being a Regional Manager for Rebel Sport. If you could be anywhere else now – where would it be? Melbourne – WA only has one game of AFL per weekend. Victorians have it so good.

Three words that best describe me are… Practical, resourceful and passionate. The Group Value I most identify with is: Passion because a passion for what you’re doing gives you that extra edge at work, and in your personal life. The thing I love most about my job is… Selling bikes, fixing bikes, sharing my love of cycling with customers and other team members. My ultimate adventure would be… A monumental riding adventure – Alaska to Patagonia, Cairo to Cape Town. The best advice I’ve ever been given is… Make the best of what you’ve got. In five years’ time I’d like to be… Riding more and working less. One thing about me that surprises people is… I’m a really slow rider.

Three words that best describe me are… Relaxed, joker and competitive. The Group Value I most identify with is… Passion Because… I never just like something, I always go in whole hearted and enthusiastic. I am most passionate about… Holidays. I can’t get out of bed in the morning unless I have a holiday to work towards. Even if it’s just a quick trip up the coast it’s great to get away with the family. The best concert/ event I’ve ever been to is… U2 360 at Suncorp Stadium. I have been a fringe U2 fan for a while but when it comes to concerts these guys can turn it on. My ultimate holiday/ adventure would be… South America, I would love to spend a couple of months trekking about in Peru and Chile and shoot across and visit Rio de Janeiro & Buenos Aires. The best advice I’ve ever been given is… Measure twice cut once. For some reason I can still get it wrong. In five years’ time I’d like to be… Finding new places and adventures that I haven’t done before. One thing about me that surprises people is… My Birthday is Christmas Day… Super Retail Group 60 SECONDS WITH

per Retail Group 20

Kallangur Lions Club CCIA Fun Ride R

aising money for the Children’s Cancer Institute Australia was the driving force of this four day ride from Dalveen to Warwick (31 March 4 April 2012). The fun ride was limited to 60 riders in four groups including our very own Andrew Koschmann from the Lawnton DC. The Group supported the event under the Rebel Sport banner and Phil Wilson, Store Manager of Rebel Toowoomba, attended the event’s dinner at Pittsworth. Phil was made to feel very welcome when he met Andrew and the rest of the support crew. They expressed their gratitude for the support of Super Retail Group.

Andrew Koschmann

According to Phil, there were many highlights, including the age of the riders some were as young as thirteen, while one gentleman was turning 80 a week after the event. “The camaraderie of the whole group was inspirational. They rode over 100kms daily having heaps of fun on the way and at night,” Phil said. “I was impressed by the work of the Lions Club Kallangur and the clubs in the towns where the riders stopped over. Lastly and most importantly, I was impressed with the amount of money raised for CCIA, a great cause. In summary, it was a great night, a great group of people, and a cause which is so worthwhile - I hope we can continue our support for this event,” Phil said. L-R: Ray Mogridge - Kallangur Lions President; Phil Wilson - Rebel Sport and Stephen Gallagher - CCIA (Sydney Head Office) presentation of signed ride shirt at the dinner. COMMUNITY

Word on the Street “Who is the greatest sports person of all time? Why?”

Wally Lewis... He was the most spectacular five-eight to play rugby league. He dominated for Queensland and the mighty Aussies. He never gave up with his off-field battles and was always committed to the game.

Richie McCaw (Rugby Union) because he led our All Blacks to victory in the World Cup and what a game the final was. He is a captain that leads by example.

For me it is Mohammed Ali (boxer). He became the greatest fighter of all time and made a number of courageous life choices that at the time divided the American public. His courage both in and out of the ring makes him a significant figure of the 20th Century. He gets my vote every time!

Andrew Ring DC safety Co-ordinator New Zealand DC

Helen Dando Store Team Member FCO Manukau

Glenys Whitehead Organisational Development Manager - Silverwater

Pele. He virtually changed the face of global Soccer single handed. His ability and skill, together with dedication, drive and determination was second to none. Pele is an inspiration, demonstrating no matter what obstacles you face, you can succeed with hard work.

Robert Harvey (AFL) from St Kilda is one of the best sports people of all time. He was one of the best midfielders, won back to back Brownlow Medals, was an All-Australian 8 times, won 3 EJ Whitten Medals and played 383 games for St Kilda.

Kurt Fearnley is a multi-Paralympic Champion and has completed the Kokoda Track and the Great Wall of China; feats which most fully able- bodied people will never do. His success and passion have been an inspiration for all sporting people and it makes him the greatest sports person of all time.

Steve Hile Store Manager Amart All Sports Shellharbour

Lisa Dumergue Assistant Manager Rebel Sport Fountain Gate

Elizabeth Knight Assistant Store Manager Ray’s Outdoors Fyshwick

Group WORD ONSuper THERetail STREET

Name of product 2xU compression sleeves, calves, shorts and shirt. Where is it stocked? Amart All Sports

8 10

What do you like most about this product? Compression sportswear has become popular over the past few years. 2XU are one of the major brands currently on the market.

PROD RO TE

As a cyclist I have used SKINS compression garments as a recovery method when racing tours and after high intensity training sessions, so itâ&#x20AC;&#x2122;s great that I have a chance to review the 2XU alternative. The general idea behind compression wear is to improve performance by improving circulation and supporting specific muscle groups during exercise. There have been multiple studies recently which have attempted to clarify and validate the claimed benefits of compression gear. Some seem to support the manufacturerâ&#x20AC;&#x2122;s claims, whilst other studies cast doubt on those same claims. The fact that the Australian Institute of Sport currently partnered with 2XU, is a good indication that the products will be of an extremely high quality.

To test the 2XU gear I took the gear out for a 60km training session on the road bike. The first thing that jumped out to me was the fabric used in the arm and calf garments. It is a thicker and more textured fabric compared to the shiny Lycra of the shorts and top. I suspect the idea behind this is to produce a higher level of compression compared to the thinner nylon/Lycra weave used in the other garments. The fabric appears similar to hospital grade compression stockings. The thicker fabric feels more comfortable and more compressive when compared to the alternative skins garments. One advantage of this is that you will never have an issue of the arms or legs sliding down during exercise. On the downside however, the thicker fabric, in its black fabric would be quite hot if worn in warm weather but for my winery training ride, they were super comfy. The size of the Knicks was probably a tad too big for me to gain full advantage of any compression benefits. The top did work well as an undergarment beneath my winter jacket though. When riding it works as a great base layer. The fabric does a fairly good job of wicking the sweat off your skin to keep you warm and comfortable although it is not as effective as a specific undershirt with a more open weave fabric. Overall I was fairly impressed with the quality from 2XU. If I had the choice again, I would choose 2XU over SKINS. I find it hard to flaw the 2XU gear other than pointing out the importance of getting your sizing right. Go smaller rather than larger to ensure sufficient compression. If you could suggest this product to someone who would it be and why? From my experience compression gear does aid recovery after high intensity workouts. It may only give you that extra 1 or 2%, but if you are a true competitor, take every advantage you can.

per Retail Group 22

Chris Steffanoni Moonee Ponds Casual Sales Assistant

PRODUCT ROAD TEST

Name of product Vigilante Women’s Hydroflex Softshell Jacket (Size 10). Where is it stocked? Ray’s Outdoors

DUCT OAD EST

9 10

What do you like most about this product? I like that it’s not too tight around the shoulders, it has a nice trim fit with lots of pockets. It’s warm, not bulky and has a removable hood. The reflective logo is also great!

If you could improve this product in any way, what would it be? I would suggest adjusting the placement of the hood so that when the hood is down, it doesn’t pull the jacket back and make the front poke out. Simone Hertzog Supercheap Auto Wodonga Team Member

If you could suggest this product to someone who would it be and why? I would suggest this to anyone who likes doing things outdoors like fishing or motorbike riding.

Jamie Hodgetts

Jarrod Burnett

FCO Marketing Promotions Manager

Amart All Sports - Norwood Manager

Name of product Calibre Twin Tripod LED Floodlight 5 x 3W. Where is it stocked? Supercheap Auto stores everywhere (I got mine from the Manukau store) What do you like most about this product? It’s really easy to assemble: just a Phillips head screwdriver required. It can be put together in under 2 minutes.

5 10

If you could improve this product in any way, what would it be? It needs some extra power and a more solid frame. For $179 I think it should be a bit more substantial. If you could suggest this product to someone who would it be and why? It is great for the home handy man, who might be under the bonnet or need some additional light on the workbench. How would you rate this product out of 10? I would rate it 5/10 due to the price versus power and construction. It’s a tough sell against the grunt of the 500w halogen floodlight for under half the price, even with the fact it is LED.

Name of product Men’s Bamboo sox: The ecolite pair of socks is a bamboo fibre construction using naturally anti bacterial fabric which eliminates foot odour. Superior wicking (dry and cool feet) promotes foot health. Ultra fine fibre for more comfort and blister protection and antistatic natural fibre. Where is it stocked? FCO

9 10

What do you like most about this product? I wore these socks to work on what turned out to be a very busy day. I was running around all day in my business shoes and not only was I extremely comfortable but when I took my shoes off at the end of the day my feet didn’t smell!! If you could improve this product in any way, what would it be? The only thing I would do to improve this product would be to make a shorter version (It may exist: I’m not sure) as I felt a little funny running outside with such big socks on. If you could suggest this product to someone who would it be and why? Anyone who wears business shoes all day at work; anyone who has smelly feet; anyone who gets blisters; and anyone who wants a confortable pair of socks. How would you rate this product out of 10? I give the bamboo socks a 9/10: a shorter pair would get a 10/10. I hope they exist!!

RetailTEST Group PRODUCTSuper ROAD

MEET THE TEAM HELLO my name is

Mercia van den Heever

per Retail Group 24

HR Administrator Lawnton Support Office

Mercia joined Super Retail Group in November 2011 as Human Resources Administrator. In her role, Mercia supports Tabitha Pearson, General Manager Group HR, as well as being responsible for various administrative duties, including the Team Member of the Month program. Mercia especially enjoys this task as she gets to see first-hand all the Team Member compliments received by customers. It makes her proud to be part of a team that gets recognised for their hard work.

printing company as a Business Support Coordinator. She and her family moved to Australia 8 years ago from South Africa. She is now a proud Australian citizen. Mercia and her husband have their own business in South Africa suppling mining equipment to gold mines. In her free time Mercia loves spending time with her family and enjoys having a “braai”, better known as a BBQ. Reading is her favourite past time but she also enjoys a good movie.

Prior to starting with Super Retail Group, Mercia worked 6 years for a

Hayley Petersen has recently been appointed Project Manager for Leisure Retailing. In this role Hayley’s focus is on new store set ups and existing store refurbishments, as well as special projects such as store refreshes or new fixture implementations. Hayley works closely with our planogram team whose work crosses over with hers. Hayley has been with the Group for six years, starting her career as a Store Manager at Supercheap Auto Mackay. Along the way she has worked as a Manager in three brands – Auto, BCF

HELLO my name is

Cameron Kelly

Senior Financial Accountant Lawnton Support Office

and Ray’s Outdoors. She also operated as a Setup Manager in all three of the Leisure retailing brands, culminating in the launch of FCO in October 2011. When not at work Hayley’s passions are four wheel driving, trail bike riding, camping with her partner and planning their Cape York trip in August. She also enjoys skiing, wakeboarding and swimming - pretty much any water sport! Oh and she also loves cooking and baking for her family and friends.

Cameron has been working for Super Retail Group for four months as part of the Financial Accounting team. His role is varied, incorporating Asset Register maintenance for all companies within the group, Corporate Tax, GST, FBT and accounting for Novated Leases, telephones and electricity. Cameron was previously the Financial Controller for a well known local manufacturing company that produced water heaters. Prior to that, he worked for a Chartered Accounting firm. In his spare time, Cameron enjoys driving and restoring his classic American “muscle car”; a 1968 Chevrolet Chevelle

MEET THE TEAM

HELLO my name is

Hayley Peterson Project Manager - Leisure Lawnton Support Office

SS396. Up until recently he was also the proud owner of a 1978 Chrysler Valiant Charger CL770 that he and his father restored from the ground up. Cameron enjoys riding the winding roads of outer-Brisbane on his motorcycle and playing the drums. In his younger days he played with Brisbane punk bands “Wiseacre” and “Knaw”. More recently he has been performing as part of the backing band for Brisbane singer/songwriter Holly Terrens. He also occasionally plays with a covers band called “The Bottom Line”.

Tony Slater is the Space Planning Manager for the Auto & Cycling Division. He has been with the company for nearly twelve years and has worn many different hats. Tony started his career with SCA as the Assistant Manager in the Rockhampton store. Within six months, he was managing the my name is new Gladstone store. Twelve months later he relocated to Tony Slater ger Mana ing Plann Townsville and took on the Auto & Cycles Space Lawnton Support Office challenging but very exciting role of Far North Queensland Area Manager. His next stop was Wellington, New Zealand, where he and his family moved in 2003.

HELLO

Tony spent the best part of three years travelling the Islands recruiting and opening about 14 new stores. Tony and his family moved to Brisbane in 2006 when he took on a Project Manager role looking after refurbishments and stepped into the newly

Mark Altmann is the Merchandise Planning & Operations Manager for our Leisure Retailing Division, based at the Lawnton Support Office. Mark re-joined the company in January 2012, having previously spent two years with the company in the Auto Division and the Supply Chain Department from 2003 to 2005. Mark also spent two years with Amart All Sports and Rebel Sport Group from 2007 to 2009. Mark reports directly to Steve Doyle, Managing Director of Leisure Retailing. His role is broad, encompassing the management of the Master Data and Merchandise Operations Team for Leisure and overseeing Inventory Management, Planning, Forecasting & Replenishment processes and projects for Leisure.

HELLO my name is

Scott Painter

Performance & Planning Officer Group Logistics Lawnton

create Space Planning Manager role one year later. Tony really enjoys the dynamics of his role as there is always lots of interaction with many people in the Support Office. Many challenges are always popping up during the process of managing product and space which make the role pretty interesting and never boring. All of his past retail experiences certainly are of great benefit. Tony feels fortunate to have been selected to be in the first IGNITE group (spiders!). He is now actively studying his way through the second subject of the Post-Graduate Certificate. Tony is an avid cyclist and whenever possible gets out on the bike (Queensland weather permitting). On those rainy days when he is not on his bike, you will probably find him riding indoors on his trainer, or watching a good movie with his wife and three teenage kids or sometimes on-line gaming.

Mark works very closely with the Category Merchandise Team and the Program Office on improving and managing our inventory which is our second biggest asset after our people. With a massive focus on optimising our inventory investment in the Leisure business over the next few years, Mark is very excited to be a key part in leading these initiatives. Mark has a passion for data integrity, a passion for continuous improvement and a passion for managing inventory. On a personal note, he loves the great outdoors, the beach, getting away with the family and anything related to golf! Mark is pleased to be back at SRG and is looking forward to kicking some big goals over the next few years.

Scott has been part of the SRG Lawnton DC team since June 2002. He has undertaken various roles from Picking, Packing and Replenishment to Despatch and Transport. In 2008 Scott started his Performance and Planning role within Group Logistics where he has been involved in numerous projects such as; WMi Upgrade (2008), DC Process Mapping, EDI, Basil 2.0, HR Information System and the WMOS Project. Scott’s main interest is music, whether it be listening to, playing or writing songs.

HELLO my name is

Mark Altmann

Leisure Merchandise Planning & Opera tions Manager - Lawnton Support Office

His instrument collection includes 2 keyboards, 5 guitars, a ukulele, a djembe drum, bongos, a harmonica, and an egg shaker for good measure. Scott’s most memorable moments to date are becoming a husband and a father in the last 8 months. No matter what stress work and life may bring, his son Kyle’s mile-wide smile always seems to put things into perspective.... there might be a song in that.

Super Retail Group MEET THE TEAM

THINGS ARE GETTING PHYSICAL O

ver the past few months Super Retail Group Team Members have been getting physical on a quest to improve their health and wellbeing.

Super Retail Group is proudly paying registration fees for Team Members in selected fitness events throughout Australia and New Zealand. Over the past few months Team Members from Victoria, Western Australian, Queensland and New South Wales have decided to ‘Get Active’ and take part in these events. There are still plenty of fitness events being offered throughout 2012, with paid registration available to all Team Members in selected events. A full list of these events can be found on the Health & Wellbeing - Get Active page on BASIL. Team Members participating in these selected events will also receive a ‘Get Active’ fitness tee or singlet.

Melbourne Sunfest Run for Fun - Sunday 18th March

per Retail Group 26

RACQ International Women’s Day Fun Run Walk: Right: Lone Leavai, Maxine Douglas- Lea, Ellen Latham, Monica Leong, Eslynn Hendry, Donna Roy, Sandra Runcie and Heather Magarry from the Lawnton Support Office (Group Logistics and Accounts Departments)

Hi all! Health & Wellbeing supported my fitness by funding a 6.5km fun run from Dee Why to Manly on Saturday 4 February. This run was an amazing experience as you are taken along the coastal cliffs and witness the early sun bouncing off the crashing waves. I really encourage every one to aim to at least participate in one funrun so you can experience not only feeling great but witnessing some awesome scenery! I will definitely be participating in any future runs. Thanks Super Retail Group!!

Penny Batchelor Store Manager BCF Campbelltown

Perth Bike Hike for Asthma - Sunday 18th March Back row (left to right): Wian van Rooyen (Ray’s Kelmscott), Brendan Auld (Ray’s Midland), Stuart McMillan (Ray’s Myaree), Kieran O’Neill (SCA Cockburn), Tim Halton (Ray’s Myaree) Front row (left to right): Shenae Ovens (Ray’s Mandurah), Megan Fredericks (Ray’s Mandurah), Tenille White (Ray’s Mandurah), Patrick Andrade (Ray’s Kelmscott), Alistair Cochrane (Ray’s Myaree), Shirley Correia (HR Advisor) HEALTH & WELLBEING

IGNITE 2011/2012 Program

he IGNITE program has strengthened our internal talent pipeline by actively growing and supporting our current Team Members, into a community of future leaders. These future leaders actively demonstrate the values and behaviours required to ensure the business continues to grow and succeed. On May 4 our 2011/2012 IGNITE participants completed their twelve month journey on the leadership development program. Participants in this program came from across Australia, New Zealand and China. Pictured above from left to right are: Angus McDonald, Matt Rowse, Mark Cichowski, Glenn MacArthur, Michael Wassman, Jo Ryan, Alisa Sun & Corey Childs.

GOLDCROSS CYCLES LAUNCHES INTERMEDIATE PRODUCT KNOWLEDGE

n April, Goldcross Cycles launched its Intermediate Product Knowledge training. Along with our existing suite of online training tools, Team Members can access the new training through the Online Training Centre on training computers in their store lunch rooms. Twenty-one modules are available to view, from practical examples of how to fit a customer to a bike, to recommended basic bike maintenance; Team Members are sure to find some great information to help increase their knowledge on our extensive range. The training is available to all Goldcross Cycles Team Members, but it is suggested they complete the Introductory Product Knowledge before commencing the Intermediate level.

Super Retail Group HR

per Retail Group 28

The Faces Behind Recruitment Centre

The Recruitment Centre lies within the Group Human Resources department. Among the many treasures you’ll find within the Recruitment Centre is Anne Maric, Group Recruitment Manager. Anne has a wealth of experience, having worked for a number of years in the USA, China and New Zealand. She has over 10 years’ recruitment experience in both agency and in-house, with organizations such as Coca-Cola Amatil, Insurance Australia Group and Brisbane City Council. Anne is knee deep in the Remuneration & Benefits Framework, the Volume & Assessment tool for Retail Team Members and a new and exciting Group Careers website. Just a few things to keep Anne busy...

Clare Stokes, Recruitment Administrator rounds out the team in a position which was created to provide administrative support to Anne and the Recruitment Team. Clare draws on her experience supporting HR Management Consultants to assist wherever possible. Clare supports the team with amazing positive energy and drive. Clare has taken responsibility for the HR weekly updates, the email which we all await with anticipation on Friday afternoons. We are all blessed to have Clare as our support. We are the team that we are today because she is on board.

Another bright and bubbly personality within the Recruitment Centre belongs to Patricia (Tricia) O’Brien, Recruitment Team Leader for Leisure and Group Services. Tricia is also neck deep (pun intended), re-developing the Interview Guides as well as partnering with the business focusing on Support Office roles. Tricia has a wealth of experience in the recruitment industry and successfully leads Recruitment Officers Tarquin Pollock and Tanya Walsh who look after BCF and Ray’s Outdoors stores nationally.

Nathan Toal, currently the longest serving member of the HR Team is our Recruitment Team Leader for Auto & Cycles. Nathan came to the Support Office after working as a casual in the Caboolture Supercheap Auto store. Nathan’s team comprises Recruitment Officers Amy Shelton and Jodie May. They primarily look after the recruiting for Supercheap Auto and Goldcross nationally. Nathan (our resident PageUp Prince) also takes care of Corporate recruitment for Supercheap Auto, Goldcross, Group Logistics and our Distribution Centres.

After working for seven years in Supercheap Auto stores whilst finishing school and university in Newcastle, Tarquin Pollock moved across the border to Brisbane and joined the team in March 2011. Tarquin, who was responsible for BCF recruitment nationwide, has just made an exciting move to New Zealand to take up the HR Coordinator role. While the Recruitment Team is sad to lose Tarquin from the team we are thrilled that the next step in Tarquin’s career will see him remain with the Group!

Another hidden gem who migrated from Supercheap Auto Stores is Tanya Walsh. Tanya has been with the Group for almost eight years. She assisted with a variety of positions within Group HR, before settling into her current position as Recruitment Officer for Ray’s Outdoors recruitment nationwide. She also supported FCO in the implementation stages. We have 2 new additions to our team: Amy Simmonds (nee Shelton) and Jodie May are both Recruitment Officers. They make up the balance of Australia for the Supercheap Auto and Goldcross brands.

Amy’s previous experience totals 13 years in the retail industry. She has worked across many different brands and varying roles from Store Manager to Area Manager and most recently Recruitment.

Jodie has been working within Recruitment in the Private and Public sectors for the past 4 years. Jodie has a great interest in all of our brands. This makes recruiting for Super Retail Group interesting and exciting for her!

Last but definitely not least is our team from across the border! The comprehensive and enthusiastic Sports Retailing team is made up of Matthew Zammit and Amber Cameron.

Matthew joined Sports Retailing in early 2010 after carving out a career in Agency Recruitment. Matt had a motivation to be more involved in a company’s battle for talent and chose to steer his career into the in-house world of recruitment with Sports Retailing. Matt’s role focuses on the recruitment needs of Support Office Managers. He is also now responsible for Rebel and Amart All Sports store recruitment. Matt has been kept busy recently with the roll out of PageUp training for all Sports Retailing Managers in the process of aligning the Sports Retailing recruitment process with the rest of the SRG network. Amber is our new Sports Retailing Recruitment Officer and she has well and truly hit the ground running! Amber made a courageous decision to move south to Sydney (the right move according to Matt!) and take up her current position in the Sydney Support Office team. She has had an immediate impact. Amber brings with her some fantastic volume recruitment agency experience gained in Brisbane. Amber’s energy and enthusiasm is infectious. Positive feedback from Sports Retailing is already flowing in!

Now you have met our full and complete team. With a combination of relevant backgrounds and experience, the Recruitment Centre is full of ambition, passion and integrity. We are here to support you. We are more than happy to discuss any opportunities we are currently advertising to give you better insights to ensure your success.

Super Retail Group HR

MY MY PRIDE PRIDE MY MY

PASSION Shane Plunkett 3IC Blackburn

What is your pride & passion? My HR31 Skyline GTS-X How and when do you live your passion? I live my passion by keeping the car immaculate and as stock as possible. I hunt around Japanese auctions trying to find original parts from interior trim to replacement plastic vents. Even driving it to the supermarket puts a smile on my face.

Mario Spagnolo DC Manager Altona Distribution Centre, Melbourne What is your pride & passion? My 1923 Model T (Tourer) Ford When did you buy it? I bought it in 2008. What do you use it for, or where do you use it? I use it for cruising and car shows. It was winner of our category in the 2011 Victorian Hot Rod Show. The picture was taken at the show. Have you made any modifications? Yes, too many to mention. My favorite would be the flame rear bumpers. The engine is a 350 stroked to 383 with a mini blower. All mods have taken over 3 years with the help of my younger brother who is a spray painter.

Why are you so passionate about it? It is a car that sits in the middle of the old school Japanese cars and it’s the birthing point of modern monsters. The series has a great racing history in touring and Nissan has always been a big part of the family. It just has a look where even though I have owned it for a while already, I can still stand there and appreciate it for a good couple of minutes every day. When did you start? I was just looking for a new daily on Car Sales and it caught my eye. My dad pushed me to get it and I have loved it ever since. I shipped it from WA just over a year ago and that’s where I think my passion for cars truly started. What or who helps you live your passion? My Dad, being an ex-mechanic for GM, has a great amount of knowledge about cars. I think he loves it just as much as I do and is always willing to help me keep it running or modernise it.

Do you have a nickname or pet name for it? Not yet, I’m still married, pretending it means nothing to me…….lol

Do you have any role models who share the same passion? What do you admire about them? Once again, it would have to be my Dad. He was so jealous of my car that he ended up buying his own! We are always talking about what we are going to do with them: engine; body work; and what parts I can get for him on the cheap. He’s my Dad and my teacher and I’m thankful for it everyday.

If you could change it for something else, what would that be, and why? I’m still enjoying myself and I can’t see or think of anything else I would change it for.

Would you ever give it up? Why? I think I would give it up but only for something a little bit older like an R30. My current passion is my R31 but I will always have a passion for Nissan cars of old.

How do you maintain it? I maintain it with weekly polishing and regular servicing.

per Retail Group 30

MY PRIDE MY PASSION

Andrew Koschmann Inventory Quality Assurance Coordinator Packaging Compliance Team What is your pride & passion? My 52â&#x20AC;? (front wheel diameter) Penny Farthing. Imperial measure is the standard for Penny Farthings worldwide. Penny Farthing front wheel sizing is determined by the instep of the proposed rider. When did you buy it? I made it myself last year at the first TAFE course in Australia designed especially for building a Penny Farthing to as much of the original 1870s design basics as possible. What do you use it for, or where do you use it? To look at a product design that changed the world in so many ways; to ride and enjoy the amazing feeling these bikes give when ridden. I ride it three to five times a week in the mornings and in the evenings and weekends when it is not too windy or wet, anything from one to 20+kms. These are very physically demanding machines to ride compared to the modern safety cycle. Have you made any modifications? No, because I built it for me with all of what I thought a Penny Farthing should be at the time of building it. How do you maintain it? A quick wipe over the main frame & wheels with Mr. Sheen, the spokes with Autosol and the brass bearing caps with Brasso. I have painted the bare metal frame with clear coat and the rims were powder coated flat black. If you could change it for something else, what would that be, and why? No, nothing. Having a Penny Farthing that I built and ride is definitely something special. I might consider another project but not to take anything away from the Penny Farthing.

Retail Group MY PRIDESuper MY PASSION

15 Years and Counting!

Peter Birtles and Brendan Walsh

L-R: Lyle Ramsland, Michael Dakers and Terry Pelzer

Brendan Walsh

Michael Dakers

Peter Birtles presented Brendan Walsh at the Lawnton Distribution Centre with his 15 year service pin.

Terry Pelzer and Lyle Ramsland presented Michael Dakers with his 15 year service pin. Michael started his career with the Group at Supercheap Auto Burleigh in March 1997. From this time to 1999 Michael was involved in a number of new store set ups including Cleveland, where he remained as a full-time team member for one year. Afterwards Michael transferred back to Supercheap Auto Burleigh where he stayed for another two years.

Brendan started his career with the Group as a Manager in Training he soon progressed to Store Manager working at a number of Supercheap Auto stores. He helped set up store 26 (SCA Enoggera) and 27 (SCA Acacia Ridge) in his first 3 weeks with the Group. In 2003, Brendan moved from Retail to the Logistics Division as the Lawnton DC Operations Manager and since then has been involved in the growth of the distribution centre network from one in Queensland to five across Australia and New Zealand. In 2005 Brendan was appointed DC Manager and in 2011 became the SRG Distribution and Development Manager.

per Retail Group 32

In 2001 Michael took on the position of Assistant Stocktake Manager, based in WA. After two years he moved back to Queensland and was later promoted to an Assistant Manager role. In the following three year period he worked at five stores in the South Brisbane area and was then appointed Store Manager at Supercheap Auto Beenleigh. Later, he moved to Supercheap Auto in Moorooka. When Rayâ&#x20AC;&#x2122;s Outdoors Macgregor opened in 2010, Michael joined the team as Assistant Manager. He saw this as a great opportunity to be part of something new within Super Retail Group and to also make use of his passion for camping and the outdoors.

MILESTONES

Congratulations on your 15 years with the Group, Michael! You are a great asset to the team.

TEAM MEMBER ANNIVERSARIES

• April 2012 •

Allison Saunders Gregory Johns

SCA Browns Plains Lawnton DC

YEARS

10 YEARS

5 YEARS

Aileen Van Rooyen Alan Dixon

SCA Oxenford

Group Marketing

Dianne Stephens Geoffrey Kennedy Jason Shortt Kiel Paris Leona Holliday

Danielle Koscak Danielle Millership Donna Manos Glen Waye

Rebel Geelong Amart Tweed Heads Leisure Merchandising Risk Management

Raju Narayan Rawinia Matua Stuart Macphail Suzanne Bracher

Rebel Fountain Gate SCA Mt Druitt Rebel Charlestown Ray’s Dandenong

Rebel Erina

Rebel Watergardens Rebel Frankston Rebel Greensborough SCA Bundaberg

Melanie Dredge Michelle Ziarkowski Mitchell Wallace Paul Mcdonald

Amart Virginia Ray’s Fountain Gate SCA Underwood Rebel Tuggerah

Amart Noarlunga

Peter Forkgen

Risk Management

Jessica Beahan

Amart Redbank

Ryan Bromley

Rebel Kotara

Jolene Pederick

Rebel Belconnen

Joshua Herbert Julian D’Annunzio

Jason Moore

Samantha Simmons

Rebel Frankston

Ray’s Penrith

Sarah Tyrrell

Rebel Frankston

BCF Balcatta

Shaylee Arndt

BCF Bundaberg

Sheree Geitz

Amart Capalaba

Amart Loganholme

Kathryn Teakel

Rebel Whitford City

Rebel Knox

Kerry Marshall

SCA Retail

Benjamin Fromson

BCF Midland

Kevin Theuma

Rebel Greensborough

Bojan Stojakovic

SCA Narellan

Kristina Woodberry

Brock Dowleans

Amart Coffs Harbour

Kylie Garraway

Rebel Hornsby

Symone Rothe

Amart Loganholme

Rebel Bankstown

Lenore Francis

Rebel Highpoint

Tate Herschell

BCF Mornington

Amanda Elliott Ashlea Kelly

Chris Zingali Christopher Reding Dana Forster

Rebel Marion

Amart Adelaide CBD

Lisa White

Amart Coffs Harbour

Rebel Carindale

Luke Holm

SCA Cairns

Silvana Matthews

Group Finance

Stacey Harknett

Ray’s Fountain Gate

Sushma Shrestha

Rebel World Square

Terrence Davenport Zoe Wright

Rebel Dandenong SCA Campbelltown

Super Retail Group TEAM MEMBER ANNIVERSARIES

TEAM MEMBER ANNIVERSARIES

per Retail Group 34

• May 2012 •

Janice Hopkins

Anne Brown

YEARS

Andrew Koschmann Arun Kevat Catherine Grace Corinn Bull

Group Logistics

Gloria Gilchrist

Ray’s Hoppers Crossing

Group Logistics

SCA Area Manager

Rebel Ballarat

Phillip Harrison

Lawnton DC

Amart Shellharbour Lawnton DC

5 YEARS

Bianca Apps Brendan Jones Brian Richardson Burnnice Kenny Carl Owen

SCA Victoria Point Rebel Prahan Rebel Knox Rebel Bondi

Rebel Midland Gate SCA Launceston SCA Taupo SCA Lismore

Carla Raese

Rebel Canberra

Cherie Verity

Amart Munno Para

Christine Mcginn Dane Lazarus Danielle Tomalin Devlyn Frost

SCA Hervey Bay

Neil Johnstone

Geoffrey Hall

Ben Scane

Lindsay Harwood

Loganlea DC

BCF Traralgon

Ashlee Maurici

Sports Retailing Support Office

Brendan Walsh

Craig Ashton

Arlene Laszlo

Rebel Miranda

Rebel Glen Waverley Rebel Carousel Amart Coffs Harbour Rebel Carousel

TEAM MEMBER ANNIVERSARIES

Steve Doyle Steven Dilliway

Diana Foster Erica Potts Erin-Maree Tinker Gordon Mahnert Gorica Burmazovic Haiden Podesta

Leisure Retailing SCA Maryborough

SCA Robina SCA Taree

20 YEARS

10 YEARS

Kym Smith Lachlan Reilly

Amart Capalaba

Rebel Miranda

Lauren Clayton

Rebel Prahan

Amart Coffs Harbour

Leanne Kopacz

SCA Tuggeranong

Lesley Piasentin

Rebel Dandenong

Amart Norwood SCA Ulladulla

Lindsey Mcconnell

Hannah Dique

Group Logistics

Margaret Herbert

Heather Cuthbertson

Ray’s Castle Hill

Mark Wright

James Finch

Amart Morayfield

SCA Warwick Farm Rebel Morley BCF Dubbo

SCA Lake Haven

Mathew Mccarty

Rebel Shepparton

James Johnston

SCA Pukekohe

Michael Scandar

SCA Capalaba

Jason Muchitsch

SCA Ulladulla

Nathan Munns

Rebel Melville

Jaye Webber

Amart Virginia

Nichollas Martinovich

BCF Balcatta

Olivia Hardy

Rebel Ballarat

Jennifer Lewis Jessica Monahan John King Karen Oaklands Katherine Tetzner Katrina Viney Kayla Herschell Keitha Baker Kenneth Martin Kirsty Richardson Krystal Walker Kylee Martin

Rebel Geelong Rebel Fountain Gate

Samuel Roach

Rebel Maroochydore

BCF Rutherford

Sean Duggan

BCF Mackay

Ray’s Enfield

Sharon Bluett

SCA Victoria Park Rebel

Ray’s North Geelong SCA Launceston Group Logistics New Zealand DC Rebel Ballarat Sports Retailing SCA Cessnock BCF Bundaberg

Shaun Hoult Stacey Boicos Stephanie Vanderhorst Stephen Horsley Taylor Ellis Tracey Downward Wendy O’Reilly

Centrepoint Rebel Highpoint Rebel Knox Ray’s Townsville BCF Balcatta Ray’s Nunawading Rebel Erina

TEAM MEMBER ANNIVERSARIES

• June 2012 •

Malcolm Sinai

Rebel Bondi

Christopher Dobeli

Lawnton DC

Mark Ilsley

Craig Davey

Lawnton DC

Mary Joyce

YEARS

10 YEARS

5 YEARS

Adrian D’Annunzio Alastair Gigney Amy Heka Andrew Beer Andrew Dunlop Barbara Carvajal

SCA Balcatta SCA Darlington SCA Napier Ray’s Lidcombe BCF Ipswich Rebel Highpoint

Lawnton DC Rebel Brookvale

Jackie Dorey

SCA Merchandising

Melissa Young

SCA Erina

Jillian Wilson

Ray’s Macgregor

Nicole Graham

Group Logistics

Scott Painter

Group Logistics

Jose Feliciano

Rebel Regional Support

Katie Italiano Kerri Taylor

Rebel Joondalup

Susan Templeton

Lawnton DC

SCA Nambour

Michelle Watts

Amart Morayfield

Rebel Carousel

Natalie Robinson

Rebel Bankstown

Charlee Cummings

SCA Lake Road

Nisha Rajah

Daniel Nigro

Rebel Highpoint

Rebekah Goode

Cameron Wage

BCF Bundaberg

Carina Garside

Rebel Knox SCA Belconnen

Helena Cox

SCA Wynnum Plaza

Ryan Moss

BCF Cairns

Iwimate Te

Amart Loganholme

Sam Hearn

SCA Rockingham

Jaleza Hurt

SCA Caboolture

Kaysha Fordham

SCA Grafton

Sara Coniglio

Rebel Northland

Sarah Gardiner

SCA Ipswich Rebel Bondi

Kiley Slowik

Rebel Highpoint

Serge Ozegovic

Lee Eccles

BCF Morayfield

Shawn Edison

Ray’s Fountain Gate

Ray’s Campbelltown

Sheree Bolton

SCA Fairymeadow

Lenka Kopcok Lorian Woolgar

Rebel Claremont

Stacey Spooner

Madeleine White

Rebel Highpoint

Timothy Richards

SCA Brimbank Rebel Bondi

Mark Holmes

SCA West Gosford

Vasilios Panteli

SCA Brimbank

Matthew Smith

SCA Warwick Farm

Vickie O’Toole

Ray’s Mildura

Melinda Maddeford Michael Licciardo

SCA Salisbury

Yasin Ilhan

SCA Broadmeadows

Rebel Highpoint Super Retail Group TEAM MEMBER ANNIVERSARIES

WHAT’S MISSING

FROM THESE PAGES?

SEND US YOUR IDEAS, STORIES, PHOTOS or just let us know what you want to see in Team Talk because after all...

THIS IS YOUR MAGAZINE! Send your photos and ideas to communications@superretailgroup.com