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Contribution of Training and Development in Effective Operation in UKCBC Hotel Online Dissertation Writing UK ” Visit Us ”
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Training and Development at UKCBC Hotel ď‚— Needed to train and develop people who are selected for
organization to make them learn the way of providing services to customers. ď‚— Done for the purpose of increasing their skills and abilities to
achieve the target within specified time period and in an efficient manner. ď‚— Essential for growing business and developing the career of
employees.
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Need and Role of Training Increases employee's overall skills and develops
them in all areas where they are lacking. Training will result in getting better results in terms
of customer service. Enhanced skills would help in attaining targets by
meeting operations. https://www.onlinedissertationwriting.co.uk/management-subjects
Continue… Provides business to remain competitive in market in
along run by retaining employees. Motivates and encourages them to increase productivity
by making them put their efforts to the highest level. Ultimately leads to satisfaction of guests who are the
customers for UKCBC hotel. https://www.onlinedissertationwriting.co.uk/management-subjects
Types of Training Programs There are mainly two types of training which are present in
hotel industry and can be used in UKCBC. On the job Coaching Mentoring
Off the job Lectures Management games
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Training provided by UKCBC
For this hotel, mentoring will prove to be the most
effective type of training. Employees in it would learn their work in more efficient
way through this. People would understand their roles and responsibilities in
an easy way by this kind of training.
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Motivation through Training The training programs organized by UKCBC hotel will help in applying
Maslow’s hierarchical theory in organization. Through it, employee will get satisfied by achieving at every next level
of his needs. These are physiological, safety, social, esteem and self actualization
needs. People get satisfied as their skills and knowledge increases and by
implementing them, they get success in their lives.
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Difference between Training and Development
ď‚— Training is done for short period of time while
development process is being done for a longer duration. ď‚— For a specific purpose, training programs are
organized
while
development
programs
are
organized for general purpose. https://www.onlinedissertationwriting.co.uk/management-subjects
Benefits and Effectiveness of Training Through these techniques, the employees of UKCBC
hotel will acquire new skills and their self esteem too. They will be become comfortable to do different tasks
also other then their specific job requirements. Would be more confident which will be helpful in
providing services to customers. https://www.onlinedissertationwriting.co.uk/management-subjects
Appraisal system used in UKCBC In this hotel, various methods of appraisal system can be
used in order to evaluate the performance of employees, like: Rating scales Checklist method Observation 360 degree appraisal
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References Nickson, D., 2013. Human Resource Management for Hospitality,
Tourism and Events. Routledge. Alexander, M., 2007. Reflecting on changes in operational training in
UK hospitality management degree programmes. International Journal of Contemproary Hospitality Management. 19(3).pp. 211-220. Benefits of training your staff. 2014. [Online]. Available Through:
<http://www.skills.sa.gov.au/for-employers-business/training-yourstaff/benefits-of-training-your-staff>. [Accessed on 10 th July 2014].
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